In Network: Recent Episodes
Nordic
Nordic’s In Network podcast features conversations between health and technology experts from across the globe. It consists of several shows, including Designing for Health, a series with conversations between Chief Medical Officer Dr. Craig Joseph, Head of Thought Leadership Dr. Jerome Pagani, and experts from across the health ecosystem, and Making Rounds, a series with leaders and industry experts offering their unique perspectives on the latest trends and innovations in healthcare.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Melissa Welch, MD, chief medical officer at Sprinter Health. They discuss Melissa’s professional journey, Sprinter Health’s mission and its use of technology and data-driven care. They also discuss the importance of leadership and team building, and how shared accountability, listening, and valuing diverse perspectives drives innovation and program success.
Show Notes:
[00:00] Intros
[00:06] Melissa’s early influences and career
[06:21] Starting her role at Sprinter Health
[08:14] Sprinter Health’s mission and care
[12:05] Who are the “Sprinters”
[15:18] The importance of support and training
[18:02] Personalized, data-informed care
[22:02] Closing the care loop
[25:18] Leading through empowerment
[28:00] Melissa’s favorite well-designed thing
[32:07] Outros
For a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Mark Mabus, MD, chief medical informatics officer and vice president of EHR at Parkview Health. They discuss Mark’s healthcare journey, EHR documentation and efficiency with the use of AI, and the challenges of "note bloat" within patient records. They also discuss a project that improved vaccine reminders in the EHR, which resulted in boosted immunization rates and enhanced provider efficiency. To hear and learn more from Mark, check out his work at http://www.youtube.com/@doctrmk and https://on.soundcloud.com/v6xqNQCraD8MpbfTA
Show Notes:
[00:00] Intros
[02:00] From pharmacist to physician
[06:30] Clinical informatics and technology in medicine
[09:00] The role of technology in healthcare
[12:04] Reducing “note bloat” in EHRs
[18:28] Hesitancy to change in EHR workflows
[19:27] Collaboration with coding teams
[21:21] Integrating AI
[28:00] Vaccine reminder improvements
[33:31] Mark’s favorite well-designed thing
[36:57] Outros
For a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Spencer Dorn, MD, Vice Chair and Professor of Medicine at UNC. They discuss Spencer’s career path, changes in medical note writing, and the value of slowing down to create better decision-making and deeper patient connections. They also talk about AI, its growing involvement in medicine and how AI could present opportunities to rethink and innovate in clinical documentation and workflow.
Show Notes:
[00:00] Intros
[00:55] Spencer’s background
[02:44] Technology’s role in healthcare
[07:04] Benefits and challenges of electronic health records
[10:04] Importance of concise notes
[16:12] Thinking fast and slow
[19:22] Balancing efficiency with creating space in healthcare systems
[22:04] AI in medicine
[29:12] How AI could change clinical documentation
[33:17] Spencer’s favorite well-designed thing
[35:02] Outros
For a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Stefanie Simmons, MD, Chief Medical Officer at Dr. Lorna Breen Heroes' Foundation. They discuss Stefanie’s background, the impact of mental health stigma involving healthcare professionals, and the WELL-OPS approach which provides strategy for improving healthcare worker’s well-being. They also talk about the foundation’s work to reduce burnout and foster collaboration among healthcare organizations to improve workforce wellness. To learn more about the foundation and become more involved, visit the website at drlornabreen.org
Show Notes:
[00:00] Intros
[01:01] Stefanie’s background
[04:56] Dr. Lorna Breen’s story
[07:58] The impact of mental health stigma
[10:50] Improving transparency and communication with mental health-related questions
[15:26] Burnout vs. mental health
[21:56] The importance of including the frontline healthcare workforce
[23:07] The WELL-OPS process and resources for healthcare leaders
[33:31] Stefanie’s favorite designed thing
[34:15] Outros
For a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Doug Turner, vice president of enterprise applications at UCI Health. They discussed Doug’s career path, managing growth and system standardization, and utilizing basic system design to improve efficiency and future developments. They also talk about the importance of adaptability in healthcare IT, while balancing the demands of technology and operations.
Show Notes:
[00:00] Intros
[00:07] Doug’s background and career journey
[07:10] UC Irvine's expansion
[09:00] Challenges with Epic implementation
[16:30] Cultural differences and expectation management
[20:47] New leadership roles and organizational growth
[22:02] Service-oriented IT approach
[26:14] Future of IT services
[37:21] Balancing family, IT, and humor
[49:12] Doug’s favorite well-designed product
[56:18] Outros
For a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Brian Urban, head of population health at Best Buy Health. They discuss Brian’s background in public health, how he became interested in the intersection of health and technology, and what goes on inside a clinical command center. They also talk about technological tools from outside of healthcare that can help diagnose or alert clinicians from afar, the importance of digital literacy in rural environments, and the lessons that a consumer electronics retailer can teach a health system.
Show Notes:
[00:00] Intros
[01:43] Brian’s background
[07:20] The mission of Best Buy Health
[12:38] The difference between providing care and enabling care
[14:47] Hospital at home
[22:05] Best Buy Health’s place in the healthcare ecosystem
[25:02} What’s new in remote patient monitoring
[30:28] Incorporating design into clinical workflows
[33:14] Design that brings Brian joy
[36:15] Outros
For a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Scott MacDonald, MD, Chief Medical Information Officer at the University of California Davis Health. They discuss his background and how he became a CMIO, how he’s changing professional development for physicians, and the integration of large language models into workflows. They also talk about how to leverage AI’s ambient listening capabilities, reducing note bloat, and why tech adoption can sometimes be uneven across medical specialties.
Show Notes
[00:00] Intros
[01:29] Dr. MacDonald’s background
[03:57] The PEP squad
[12:42] The results of the PEP squad
[16:51] The AIScribe
[27:24] Leveraging AI to improve doctor’s notes
[34:14] Epic’s new message prompt tool
[39:13] Dr. MacDonald’s favorite well-designed thing
[42:45] Outros
For a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Graham Walker, MD, physician and co-founder of MDCalc. They discuss his background in the emergency room, how he came to co-create a clinical support decision tool, and what’s next for him in the entrepreneurial realm. They also talk about small inefficiencies that lead to wider problems, the threat of an IT ticket blackhole, and the new trend of rounding for clinician well-being.
Show Notes:
[00:00] Intros
[01:06] Dr. Walker’s background
[07:29] The beginnings of MDCalc
[14:13] Dr. Walker’s next company
[22:00] EHR steering committee and other tech responsibilities
[25:03] In-person rounding for clinician well-being
[31:20] Inefficiencies within the health system
[38:34] Overcommunicating with physicians
[45:19] Dr. Walker’s favorite well-designed things
[48:44] Outros
For a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Bryan Vartabedian, MD, chief medical officer at Texas Children’s Hospital. They discuss his beginnings in pediatrics, the current state of physician burnout, and why the rise of technology and algorithmic care has created a disconnect between doctors and patients. They also talk about the future of telehealth, what key performance metrics don’t capture, and the power of suboptimization in healthcare.
Show Notes:
[00:00] Intros
[01:30] Dr. Vartabedian’s background
[06:20] Evolving medicine towards empathy
[10:04] Addressing physician burnout
[14:59] The power of suboptimzation
[20:56] The people margin
[24:10] What key metrics don’t show
[28:38] Combatting pajama time for physicians
[32:35] The future of telehealth appointments
[35:07] Well-designed things that bring Dr. Vartabedian joy
[37:04] Outros
For full transcript and shownotes, click here
Hosts Chad Garrett, Katy Ptaszynski, and Justin Burnett are joined by Nordic Senior Consultant Kevin Flannagin. Their discussion centers on the challenges of adapting to changing requirements, scope creep, and the strategies they use to address these issues effectively. By incorporating agile methodologies, Kevin illustrates how iterative testing and user feedback can lead to better project outcomes and reduce the risk of rework. His experiences, such as transitioning a reporting system to Microsoft Power BI for an antimicrobial stewardship program, demonstrate how innovative solutions can streamline processes and enhance service delivery.
Show Notes:
[00:00] Intros
[01:21] Kevin’s background
[03:47] Service delivery strategies
[11:20] Common challenges around service delivery
[15:25] Implementing net new technologies like Microsoft Power BI
[22:10] Building and maintain trust with clients
[24:20] Implementing the antimicrobial stewardship project
[26:43] Remaining agile while building trust with clients
[28:35] Preparing for artificial intelligence incorporation into workflows
[30:14] Outros
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Zeev Neuwirth, MD, author of “Beyond the Walls” and “Reframing Healthcare: A roadmap for creating disruptive change.” He’s also the founder of the #HRL community and hosts the popular podcast series “Creating a new healthcare.” They discuss using AI and other technologies to humanize healthcare and the ongoing platform war. Dr. Neuwirth also offers his thoughts on the future of hospital at home.
Show Notes:
[00:00] Intros
[01:41] Dr. Neuwirth’s background
[09:50] How AI and digital health can humanize healthcare
[21:48] The ongoing platform war within healthcare
[25:08] ChenMed and how its clinician brainwashing is humanizing healthcare
[33:49] Hospital at home and its future
[36:49] The #HRL (humanistic rebel leader) community and its purpose
[42:26] Things that are so well designed, they bring Dr. Neuwirth joy
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Joel Klein, MD, senior vice president and chief information officer at the University of Maryland Medical Center. They talk about his unconventional path from being an emergency room physician to running the IT department, redesigning the EHR to maximize clinician satisfaction, and low-tech solutions to optimize hospital efficiency. They also talk about how his health system was impacted by the recent CrowdStrike outage, the value of doing rounds en masse, and what an experience gradient is and how it’s used in healthcare.
Show Notes:
[00:00] Intros
[01:08] Dr. Klein’s background
[06:25] Making clinical support tools fun
[13:18] Customizing your workspace within Epic
[15:27] Rounds en masse
[21:44] The two-bin inventory management system
[27:34] Experience gradients and what healthcare can learn from aviation
[35:36] Dr. Klein’s experience with the CrowdStrike outage
[41:10] Dr. Klein’s favorite well-designed things
[45:00] Outros
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Steve Muething, MD, senior advisor and former chief quality officer at Cincinnati Children's Hospital. They discuss the importance of patient advocates, situational awareness in healthcare, and the need for a proactive safety culture. Dr. Muething also shares insights on integrating employee and patient safety and reflects on the simple yet effective design of his 85-year-old Ford 8N tractor.
Show Notes:
[00:00] Intros
[01:24] Dr. Muething’s background
[10:19] Creating a culture of safety
[14:21] The importance of patient advocates
[18:29] Situational awareness in healthcare
[38:34] Something so well designed, it brings Dr. Muething joy
[42:08] Outros
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, sits down with Adam Carewe, MD, CMIO at Colorado Permanente and the co-host of the NerdMDs | Efficiency Unlocked podcast. They discuss his mantra of letting doctors be doctors, the increasing promise of AI to revolutionize progress notes, and the rise of the inboxologist within health systems. They also talk about how Dr. Carewe helped start an asynchronous e-care team at Colorado Permanente, eliminating inefficiencies within clinical workflows, and how today’s advances in healthcare technology sound like science fiction from not too long ago.
Show Notes:
[00:00] Intros
[01:16] Dr. Carewe’s background
[07:20] Letting doctors be doctors
[13:42] The evolution of progress notes
[22:53} The increasing role of artificial intelligence (AI) within healthcare
[28:48] Beginning an asynchronous e-care team
[34:45] Enhancing clinical efficiencies
[38:40] Dr. Carewe’s favorite well-designed thing
[42:01] Outros
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, sits down with David Berger, MD, CEO of SUNY Downstate Medical Center. They talk about what it was like for Dr. Berger to take over a hospital swamped with COVID-19 in the summer of 2020, how he began to understand and change the clinical culture, and the path to becoming designated a high-reliability organization (HRO). They also discuss the timeline for incorporating artificial intelligence (AI) into health system operations, implementing decision support tools into clinical workflows, and the power of huddles in healthcare.
Show notes:
[00:00] Intros
[01:00] Dr. Berger’s background
[05:39] Taking over a hospital during the pandemic
[13:09] The path to becoming a high-reliability organization
[22:15] Implementing workplace culture change
[26:10] The power of daily huddles
[30:59] The path forward for AI in healthcare
[35:14] The complexity of running an academic medical center
[40:34] Dr. Berger’s favorite well-designed thing
[42:19] Outros
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, sits down with Mitesh Patel, MD, Chief Clinical Transformation Officer at Ascension. They discuss his background in creating healthcare technology solutions, how he helped found the Penn Medicine Nudge Unit, and why he decided to attend business school before medical school. They also discuss the idea of sludges and nudges in clinical care, leveraging behavioral economics within healthcare, and how health system improvements were inspired by reality television.
Show Notes:
[00:00] Intros
[01:35] Dr. Patel’s Background
[06:30] His founding of Docphin
[10:33] The history of the Penn Medicine Nudge Unit
[14:06] Making a difference in the Nudge Unit
[24:31] The future of Nudge Units across the globe
[25:32] His current role at Ascension
[29:14] Integrating AI into wellness text messaging
[34:27] Sludge vs Nudge
[38:35] Dr. Patel’s favorite well-designed things
[40:39] Outros
For more info, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Jeff Mounzer, PhD, and Peter Kriss, PhD, both of Qventus, a company that uses AI to enhance healthcare workflows and operations. They discuss their respective PhD journeys, how they ended up at the intersection of psychology and technology, and how they’ve been able to simplify clinical operations within health systems. They also talk about using technology to expand operating room availability, implementing behavioral principles within healthcare, and streamlining the hospital discharge process.
Show Notes:
[00:00] Intros
[02:57] The goal of Qventus
[12:31] Perioperative scheduling optimization
[24:46] Integrating behavioral economics into workflows
[29:15] Estimating dates of discharge
[40:36] AI operational assistance
[45:53] Things that bring Drs. Mounzer and Kriss joy
[49:17] Outros
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, sits down with Joshua Reischer, MD, the CEO and founder of Health Note, a company known for its AI platform that collects patient information and automatically writes parts of physician progress notes. They discuss Dr. Reischer’s time at Health Note, how he’s used technology to make health visits more efficient, and how to design technology systems for anyone, regardless of digital aptitude. They also discuss unexpected design fails, bringing developers directly to patients, and what Dr. Reischer has learned since starting his company more than six years ago.
Show Notes:
[00:00] Intros
[01:51] Dr. Reischer’s background
[07:35] Pitching the initial startup idea
[09:37] The origins of Health Note
[16:02] Reaching patients before appointments
[17:10] Biodesign and Innovation Fellowship
[19:24] Early startup challenges
[27:05] Developing the product
[30:16] Health Note’s make-or-break moment
[32:08] The current state of the company
[33:15] Dr. Reischer’s favorite well-designed thing
[35:12] Outros
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Kit Delgado, MD, emergency room physician and director of the Penn Medicine Nudge Unit. They discuss his role in the Penn Medicine opioid task force, the impact of small, technology-based solutions on the patient experience, and what medicine can learn from the world of auto insurance. They also talk about the integration of behavioral economics into clinical workflows, utilizing technological solutions to decrease ER visits, and how to ask difficult questions as a physician.
Show Notes:
[00:00] Intros
[09:54] The Penn Medicine opioid task force
[20:04] Injury prevention research
[21:49] Lowering distracted driving rates
[27:55] Injury and death prevention
[34:20] Asking tough safety questions of parents
[36:04] Dr. Delgado’s favorite well-designed thing
[38:12] Outros
For more information, including a full transcript, click here.
On today’s episode of In Network's Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, talks with triple board-certified physician and architect Diana Anderson, MD. They discuss her background in design and architecture, her transition into the healthcare industry, and where her expertise in both has intersected. They also discuss the importance of user feedback in healthcare design, the challenges of creating staff spaces that promote wellness, and the need for evidence-based design at every level.
Show notes:
[00:00] Intros
[00:56] Dr. Anderson’s background
[05:35] The impact of architecture on disease and health
[19:48] Considering both user feedback and professional insight
[35:40] Common mistakes in hospital architecture
[38:24] Something so well designed, it brings Dr. Anderson joy
For more info, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Farhan Ahmad and Dr. Jon Keevil, co-founders of HealthDecision, a company that provided clinical diagnostic decision-making tools. Their discussion centers around how they balanced Farhan’s software expertise with Jon’s clinical experience to make a product that provided solutions, while also being accessible and simply designed for healthcare providers. They also talk about the concept of sludge versus nudge, the challenge of interpreting medical guidelines, and how using data to inform patients can enhance decision making and outcomes.
Show Notes:
[00:00] Intros
[07:32] The beginnings of HealthDecision
[14:32] Inside the cardiovascular risk score
[19:46] Combining software with clinical knowledge
[21:38] Sludge versus Nudge
[27:05] Designing for different audiences
[29:07] Interpreting medical guidelines
[36:00] What Jon and Farhan are doing now
[38:46] Well-designed things that bring Jon and Farhan joy
[44:04] Outros
For more information, including a full transcript, click here
Nordic Chief Medical Officer Craig Joseph, MD, talks with Josh Liu, MD, co-founder of SeamlessMD, a technology platform designed to digitize patient care journeys. Their conversation centers around Dr. Liu’s background, his completion of medical school but not residency, and how he got bit by the startup bug. They also discuss the importance of clinician buy-in, the power of simple solutions, and the secret sauce to create engaging social media content.
Show Notes:
[00:00] Intros
[01:49] Dr. Liu’s background
[06:55] How he got bit by the startup bug
[11:35] The goal of SeamlessMD
[21:55] Gaining insights by simply walking around a hospital
[23:34] The value of harnessing real-world experience in design.
[31:50] Clinician input on Seamless implementation
[34:54] Secrets of social media success
[39:32] Dr. Liu’s favorite well-designed things
[44:04] Outros
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, chats with Susan Snedaker, Chief Information Officer at El Rio Health and author of Renovating Healthcare IT: Building the Foundation for Digital Transformation. They discuss her work at El Rio Health, the challenges of implementing features like single sign-on, and designing technologies for a wide gamut of users. They also chat about the importance of clarifying language when working with others, training teams to identify problems rather than just deliver ticket requests, and the importance of leaving one’s comfort zone to get a new perspective.
Show Notes:
[00:00] Intros
[01:05] Susan’s background in healthcare
[06:33] Unexpected roadblocks in implementing new features
[13:40] Clarifying language in team problem solving
[21:48] Training problem solvers, not ticket-takers
[37:19] Leaving comfort zones to gain perspective
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Joyce Lee, MD, MPH, associate chief medical information officer for pediatric research at Michigan Medicine. They discuss how a sabbatical spent in Silicon Valley shaped Dr. Lee’s thoughts on the intersection of design and medicine, the value of a physician-builder program for health systems, and her experiences running patient-centered design workshops.
Show Notes:
[00:00] Intros
[01:47] Dr. Lee’s background and sabbatical research
[07:45] What systems design means
[11:40] The parallels between quality improvement and design
[15:43] Physician-builder programs
[24:12] Patient-centered design workshops
[29:11] Dr. Joseph’s background in design thinking
[37:29] Well-designed things that bring Dr. Lee joy
For more information, including a transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, talks with Founder of Health Collaboratory and Executive Director at Cancer 101, Sarah Krüg. They discuss Sarah’s work on things such as The Magic Wand Project, designing in the healthcare space to improve trust, and doing the “Patient-Doctor Tango.”
Show Notes:
[00:00] Intros
[01:15] Sarah Krüg’s background in healthcare
[02:08] The Magic Wand Project
[13:07] The patient shark tank
[20:56] Performing the Patient-Doctor Tango
[22:27] Design fails
[28:47] Developing Healthcare Confessions
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, chats with Bon Secours Mercy Health Executive in Residence Mark Townsend, MD. They discuss Dr. Townsend’s path from internal medicine and cardiology to his current role as a health system administrator, as well as his work with emerging healthcare startups, balancing cybersecurity and customization within the electronic health record, and what it means to “fail forward.”
Show Notes:
[00:00] Intros
[00:53] Dr. Townsend’s background
[06:29] Working on Mobilizing a Million Hearts
[13:32] Challenging assumptions in product development
[16:29] Offering constructive feedback
[24:36] Innovating while respecting governance
[37:59] Things so well designed, they bring Dr. Townsend joy
For more information, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, chats with Gary Kaplan, MD, CEO emeritus of Virginia Mason Franciscan Health. They discuss how Dr. Kaplan spearheaded a revolution in the patient experience at Virginia Mason, how a car company headquartered on the other side of the world inspired transformational change, and how his organization gained from openness and honesty in the face of adversity.
Show Notes:
[00:00] Intros
[01:40] Dr. Kaplan’s early years as CEO of Virginia Mason
[07:18] Pivoting from a physician-centered organization to a patient-centered organization
[13:30] Learning from the Toyota Production System
[27:29] Overcoming and growing from tragedy
[33:38] Implementing the Virginia Mason Production System
[40:25] Continued partnership with Toyota
[45:08] Dr. Kaplan’s favorite well-designed things
For a full transcript and more information, click here.
To learn more about Dr. Kaplan and Virginia Mason's journey, check out the book Transforming Health Care - Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience by Charles Kenney. Click here to find out more
Nordic Chief Medical Officer Craig Joseph, MD, chats with David K Butler, MD, interim CMIO at KeyCare and founder of Calyx Partners. They discuss the history of early electronic health record (EHR) implementations, Dr. Butler’s journey from physician to clinical informaticist, and how to win over skeptical clinicians during implementations. They also talk about taking inspiration from other industries for future transformation, striking the balance between customization and control, and building trust within digital solutions.
Show Notes:
[00:00] Intros
[02:11] Dr. Butler’s background
[03:42] Internal medicine vs pediatrics
[05:36] Going from paper to pixels
[10:20] Dr. Butler’s “aha” moment
[15:38] Gamification of the EHR
[19:20] Balancing standardization and customization
[31:05] What it means to be a virtualist
[36:50] Handling change within the EHR
[39:55] Dr. Butler’s favorite well-designed things
For more details, including a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, chats with two doctors from Cincinnati Children’s Hospital, neonatologist and biomedical informaticist Kevin Dufendach, MD, and CMIO Andy Spooner, MD. Their discussion centers around their early days in the NICU, why so many pediatricians end up also working as informaticists, and the role of AI in reducing documentation.
Show Notes:
[00:00] Intros
[05:30] The early days of clinical informatics
[09:02] The exhaustion discount
[16:20] The future of progress notes
[21:32] The promise and perils of AI in healthcare
[32:36] The differences between informatics specialists and generalists
[39:14] Why pediatricians think like informaticians
[40:48] Well-designed things that bring Dr. Dufendach and Dr. Spooner joy
For a full transcript and more info, click here.
Nordic Chief Medical Officer Craig Joseph, MD, chats with Lalita Abhyankar, MD, family physician and clinic medical director at Carbon Health. They discuss her medical background, the evolving mission of Carbon Health, and her journey in understanding change management. They also discuss the emotions behind clinical care, the similarities and differences between primary care and urgent care, and how doctors can think more like engineers while still maintaining and growing relationships with their patients.
Show Notes:
[00:00] Intros
[01:25] Dr. Abhyankar’s background
[07:05] The mission of Carbon Health
[08:45] The overlaps between primary and urgent care
[14:05] Working with software developers and engineers in healthcare
[21:20] Learning about change management
[24:18] Drinking from the firehose of data and technology
[28:06] Relationship building
[33:10] Things that are so well designed, they bring Dr. Abhyankar joy
For the full transcript and more info, click here.
Nordic Chief Medical Officer Craig Joseph, MD, chats with Billy Nicolich, healthcare product manager at Press Ganey. They discuss Billy’s background in healthcare and experience design, the legacy and impact of nudge units, and why he sees history as being divided into “pre-manifesto” and “post-manifesto.” They also discuss the scientific study of “stupidity,” how bad decisions create real pain points for users, and in what ways human-centered design can remediate some of that pain and stupidity.
Show Notes:
[00:00] Intros
[01:02] Billy Nicolich’s background
[06:45] The history and impact of nudge units
[15:22] A manifesto for applying behavioral science
[22:02] Studying “stupidity”
[28:11] Dealing with pain points
For a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, chats with Margaret Lozovatsky, MD, chief health informatics officer for Novant Health. They discuss Dr. Lozovatsky’s background as a pediatrician, how that led her to becoming a CHIO, and what’s she’s learned working on either side of the EHR. They also discuss structuring governance to drive best practices, having a continuous improvement mindset after implementation, and the dangers of being too clever in the design process.
Show Notes:
[00:00] Intros
[03:59] Leading a GROSS program
[09:38] Having a continuous improvement mindset
[15:29] Structuring governance to drive best practices in the EHR
[18:28] When designs become too clever
[25:25] Reducing clicks with We Matter
[28:41] Things so well designed, they bring Dr. Lozovatsky joy
For a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Deepti Pandita, MD, chief medical informatics officer and associate professor of medicine at UCI Health. They discuss her background as both an internist and clinical informaticist, and the principles of design that lead to successful implementations. Additionally, they talk about the importance of including the voice of the patient when making technological advancements, how to avoid decision paralysis, and how health equity and design go hand in hand.
Show Notes:
[00:00] Intros
[01:13] Dr. Pandita’s background
[07:27] The inherent challenges of EHR go-lives
[10:11] Design principles in implementations
[13:04] Balancing needs of different stakeholders
[15:55] Preventing health inequities in new designs
[19:55] Designing with patient populations in mind
[22:21] Best practices for soliciting patient feedback
[24:08] The value of simply walking around and observing
[25:36] Patient feedback at different stages of design
[27:33] Real-world applications of human-centered design
[28:51] Things that are so well designed they bring Dr. Pandita joy
For a full transcript, click here.
Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with three leaders at Nordic: Kevin Erdal, Andy Splitz, and Michelle Wiginton. They discuss LIS, how data coming from labs are different from other health related data types, and the similarities and differences between EHR and LIS upgrades. They also discuss the factors one should consider in implementing or upgrading LIS, utilizing it for personalizing individual care, and what the immediate future of lab technology means for clinical teams and workflows.
Show Notes:
[00:00] Intros
[01:50] How data coming in from labs are different from other health related data types
[06:11] The similarities and differences between LIS and EHR evolution
[07:48] Factors to consider in implementing or upgrading LIS
[20:44] Personalizing the individual care journey through LIS
[28:52] Immediate next steps for the LIS
[33:01] How these next steps will impact clinical teams and workflows
For a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, are joined by Bre Loughlin, CEO and founder of Nurse Disrupted, Inc. They discuss how technology and new workflows can enable health systems to do more with fewer resources while retaining experienced staff and providing flexibility that helps to combat burnout. They also talk about Bre’s background as an EHR executive, how she discovered a passion for product design, and the importance of simplicity when it comes to new innovations.
Show Notes:
[00:00] Intros
[01:10] Bre’s background
[08:24] Value of real-world observations in design work
[09:28] The origins of Nurse Disrupted
[14:24] The principle of simplification
[16:00] Scaling up Nurse Disrupted
[18:39] Balancing software configurations with hardware
[20:37] The factors behind the ongoing nursing shortage
[25:22] The role of virtual care in alleviating nurse turnover
[30:46] Understanding the problem before designing
[31:52] Adding versus subtracting complexity
[34:35] The human should be at the center of design
[36:28] Balancing functionality and simplicity
[37:41] Well-designed things that bring Bre joy
For a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership, Jerome Pagani, PhD, chat with Evan Heigert, creative director at Wolters Kluwer Health. They discuss his work on Emmi, an interactive patient engagement tool, and how it was developed to reach real humans in their actual context. They also discuss the lessons Evan has learned from his experience in journalism and advertising and how he is using them to fill gaps in healthcare using thoughtful, human-centered design.
Show Notes:
[00:00] Intros
[01:11] Evan’s background
[04:21] Wolters Kluwer’s mission and strategy
[09:44] How Emmi reaches patients in their context
[21:47] Team decision making at Emmi
[25:07] Deciding what content to make interactive
[31:08] Keeping data adequate and up to date
[35:26] Creating accessible content and building human connection
[38:20] Things so well designed, they bring Evan joy
For a full transcript, click here.
Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with Digital Health Practice Leader Kevin Erdal and Head of EHR Implementation Services Andy Splitz. They discuss the hard work of EHR implementation, the global landscape where organizations are only starting to move to digitization, and how imperative it is that data management is done well and with real end-users in mind.
Show Notes:
[00:00] Intros
[01:39] EHR implementation and data management
[08:10] EHR implementation globally versus in the U.S.
[15:43] The vision for how data will be used both inside and outside the EHR
[24:02] Managing data infrastructure and BI modernization in tandem
[29:02] Designing data management systems with the end user in mind
For a full transcript, click here.
Vice President of Care Coordination at Corewell Health West, Tricia Baird, MD, sits down with Nordic Head of Thought Leadership Jerome Pagani, PhD, and Chief Medical Officer Craig Joseph, MD, to share her perspective and ethos on whole-person design. They also discuss the importance of incorporating empathy into hiring practices and how creating a better health experience is a moral imperative.
Show Notes:
[00:00] Intros
[01:35] Dr. Baird’s Background
[06:37] Whole-person design
[10:18] LACE+ Scores and reducing hospital readmissions
[14:52] Keeping the work timely, targeted, and actionable
[19:19] Hiring for empathy and training for clinical skills
[28:02] Adapting value-based care models to fee-for-service
[29:50] Pairing clinical care with behavioral health
[34:08] Designing a better health experience as a matter of morality
[40:49] Things so well designed, they bring Dr. Baird joy
For a full transcript, click here.
Nordic Head of Thought Leadership Jerome Pagani, PhD, sits down with cloud solution experts from both Nordic and Amazon Web Services (AWS). From Nordic, Digital Health Cloud Practice Lead Saran Sonaisamy and Principal Architect Brijeet Akula; from AWS, EHR Leader Mike Hegyi and Global Epic Leader Matt Dinger. They chat about cloud infrastructure, the benefits of moving the EHR to the cloud, and the key points any healthcare system should consider when transitioning its IT infrastructure to a cloud-based platform.
Show notes:
[00:00] Intros
[01:35] Benefits of moving the EHR to the cloud
[05:43] Current advancements in cloud-based EHR capabilities
[11:30] Integration of data from different sources
[15:35] Matt’s personal healthcare journey
[17:55] Real-world use cases for cloud-based EHRs
[25:02] Financial opportunities with the cloud
[28:46] The rapid uptake of cloud adoption
[31:38] Concrete first steps in a cloud journey
[35:01] Outros
For a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, chat with UCHealth CMIO CT Lin, MD, Director of Communications and Patient Initiatives at OpenNotes Liz Salmi, and postdoctoral research fellow at the Vanderbilt Clinical Informatics Center Bryan Steitz, PhD. They discuss their recent study regarding patient attitudes and perspectives related to immediate viewing of test results via the online patient portal. Stay tuned for a special musical performance from one of our guests. This conversation was recorded live at the 2023 Nordic Summer Social in Madison, WI.
Show Notes:
[00:00] Intros
[07:54] The effect of the 21st Century Cures Act on medical transparency
[12:47] If patients want to see their results earlier
[14:36] The importance of speed of test result delivery
[16:20] How the open notes process is changing care
[20:10] If pre-counseling and patient anxiety are linked
[24:20] Patients and progress notes
[24:54] Liz’s personal journey in patient advocacy
[31:16] A special musical performance
[34:31] What well-designed things bring Liz, Bryan, and CT joy
For a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership, Jerome Pagani, PhD, chat with Matt Sakumoto, MD, a virtual primary care physician and a chief medical information officer at Sutter Health. They discuss advances in virtual and telehealth, and what the future of primary care looks like five to 10 years from now. They also touch on the growing prevalence of team-based care, the power of digital empathy, and building understanding between physicians and patients.
Show Notes:
[00:00] Intros
[01:06] Dr. Sakumoto’s background
[06:45] Digital empathy in healthcare
[08:01] The role of AI in the future of medicine
[13:21] Primary care informatics and the science behind implementation
[16:05] What primary care will look like in five to 10 years
[18:13] The importance of team-based care
[27:37] Embracing the inbox
[35:58] How health systems can compete with new micro-efficient services
[38:03] Things so well designed, they bring Dr. Sakumoto joy
For a full transcript, click here.
Nordic Chief Medical Officer Craig Joseph, MD, and Head of Thought Leadership Jerome Pagani, PhD, chat with Karim Jessa, MD, chief medical information officer at SickKids, The Hospital for Sick Children. Dr. Jessa shares his perspective on the Canadian healthcare landscape, including how the healthcare industry differs from that of the U.S., the state of its IT, and how its physicians interact with the EHR. He also discusses clinician burnout in Canada, EHR adoption incentives, and his work collaborating with the Creative Destruction Lab.
Show Notes:
[00:00] Intros
[02:03] Dr. Jessa’s background
[04:42] How Canadian healthcare differs from U.S. healthcare
[09:03] The state of Canadian IT
[16:19] How Canadian physicians interact with the EHR
[25:58] Clinician burnout
[32:26] Working with the Creative Destruction Lab
[40:44] Things that are so well designed, they bring Dr. Jessa joy
For a full transcript, click here.
Dr. A Jay Holmgren, assistant professor in the Department of Medicine at UC San Francisco, and the Center for Clinical Informatics and Improvement Research, joins Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership. Dr. Holmgren has spent his career studying real-world use of EHR applications, trying to shorten the ‘digital use divide.’ In this podcast, Dr. Holmgren discusses how he gained access to a treasure trove of EHR activity log data and how he used those data to gain valuable insights into how clinicians use their software. Those insights help him narrow the productivity paradox and reclaim clinicians’ focus on patient care.
Show notes:
[00:00] Intros
[01:12] Dr. Holmgren’s background
[06:26] Dr. Holmgren’s business-minded approach to healthcare and policy
[09:50] U.S. versus non-U.S. use of EHRs
[17:34] How non-U.S. healthcare providers can think about maximizing the use of the EHR
[21:30] Barriers to surveillance reporting
[25:47] Researching mass data in EHRs
[31:19] Adversarial billing structures in U.S. healthcare
[38:38] Things so well designed they bring Dr. Holmgen joy
For a full transcript, click here.
Nordic’s Head of Thought Leadership Dr. Jerome Pagani sits down with Digital Health Practice Leader Kevin Erdal and Chief Medical Officer Dr. Craig Joseph. They discuss the recent strides in generative AI technology, the promises of it, and if the hype around it is warranted. They also discuss what it will mean for the future of healthcare, especially in light of the Big Squeeze, and next steps for health systems looking to leverage AI.
Show Notes:
[00:00] Intros
[01:27] Clinical thoughts on AI and current use cases
[07:44] Hopes and skepticisms around AI
[11:09] AI and the Big Squeeze
[17:15] Next steps for health systems leveraging AI
[22:25] The promise and potential of AI
For a full transcript, click here.
CEO of Jiva.ai Dr. Manish Patel sits down with Nordic Head of Thought Leadership Dr. Jerome Pagani and Chief Medical Officer Dr. Craig Joseph to talk about AI, the founding of Jiva.ai, and how AI can and will revolutionize the healthcare industry. They also discuss communicating complex ideas to the average user, making AI accessible and trustworthy to clinicians and other health professionals, and how AI can bridge the gaps in life sciences.
Show Notes:
[00:00] Intros
[01:34] Dr. Patel’s background
[04:19] Starting Jiva.ai
[06:23] Representing technical things to “normal” people
[10:30] Working with designers as a go between
[12:50] Reconciling the goals of the manager, the developer, the designer, and the user
[17:45] Canva vs. Photoshop
[20:44] Designing for different levels of the same system
[23:19] How AI models will be developed in the future
[26:07] Where healthcare is heading in respects to AI
[30:36] How we will interact with AI in the future
[33:00] Using AI to put tools in people’s hands
[39:04] Over-alerting and alert fatigue in the NICU
[43:56] Things so well designed, they bring Dr. Patel joy
For a full transcript, click here.
Nordic’s Head of Thought Leadership Dr. Jerome Pagani sits down with two of Nordic’s Practice Leaders, Abby Polich from Implementation and Wally Ward from Performance Improvement. They discuss a holistic approach to a successful business-driven implementation, as well as why user-centered design, long-term change management, and ongoing trainings are critical for continuously optimized business-driven implementations.
Show Notes:
[00:00] Intros
[01:23] EHR implementations yesterday and today
[03:13] Considerations when upgrading or replacing EHRs
[04:33] How EHR implementations can lead to clinical, operational, and financial improvements
[07:43] Factors to consider when undergoing a business-driven implementation
[08:48] Marks of a successful business-driven implementation
[10:23] The business-driven factors behind today's implementations
[12:17] Consolidation in the healthcare industry to stay competitive
For a full transcript, click here.
Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani chat with Denise Worrell, vice president of consumerism at Memorial Hermann Health System. Denise shares her background in marketing and human-centered design, what it means to have a master’s in “foresight,” and how she ended up at Memorial Hermann. She also discusses how designing for experiences can drastically improve healthcare, the difference between wayfinding and way-knowing, and how new developments like generative AI will change how healthcare is delivered.
Show Notes:
[00:00] Intros
[01:03] Denise’s background in human-centered design and innovation
[08:53] Finding the “better” problem to solve
[12:33] The difference between predicting the future and studying foresight
[15:12] Designing for multiple possible future states
[17:54] Denise’s recent work at Memorial Hermann
[27:06] Designing innovations for banal features, such as parking
[32:40] Wayfinding vs. way-knowing
[33:50] Working with the Disney Institute
[36:13] How AI will change how healthcare is delivered
[40:41] Things so well designed, they bring Denise joy
For a full transcript, click here.
Nordic’s Head of Thought Leadership Dr. Jerome Pagani chats with President of Managed Services Paul Slaughter and Digital Health Practice Leader Kevin Erdal. They discuss the history of managed services, what it looks like in healthcare today, and how it’s evolving. They also discuss tools providers are using to turn data into insights, how a strategic centers approach differs from other historic approaches, and typical advantages and goals providers should look for.
Show Notes:
[00:00] Intros
[01:38] What managed services is from a healthcare perspective
[02:15] Why a healthcare provider would want to bring in outside expertise
[02:54] The history of managed services and where it’s headed
[06:33] How healthcare can learn from other industries’ use of managed services
[08:10] Advantages of managed services
[10:37] How the EHR differentiates managed services in healthcare
[12:00] Platforms to consider to help make managed services a success
[13:22] How managed services has used data in the past
[14:47] Tools available to turn data into insights
[16:30] What the future looks like with what an enterprise can do with data, automation, and AI
[22:55] A centers approach to managed services
For a full transcript, click here.
Assistant Professor of Biomedical Informatics at the Vanderbilt University School of Medicine Dr. Allison McCoy sits down with Nordic Head of Thought Leadership Dr. Jerome Pagani and Chief Medical Officer Dr. Crag Joseph and discusses her research and work as the director of the Vanderbilt Clinical Informatics Core. They also talk about creating customized workflows for physicians, the value of real-world observations, and what it means to be a “clickbuster.”
Show Notes
[00:00] Intros
[01:19] Dr. Allison McCoy’s background
[03:26] The Clickbusters initiative
[08:24] Gamifying clinical decision support
[10:27] Customizing the EHR
[11:15] Gauging the usability of workflow designs without being an expert
[12:33] Directing the Clinical Informatics Core
[14:09] Taking clinical informatics students on field trips
[15:59] Translating research into patient and clinician outcomes
[17:28] Utilizing physician feedback
For a full transcript, click here.
Dr. John Whalen, founder of Brilliant Experience and author of Design for How People Think, joins Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Whalen shares about his background in cognitive science and working on projects such as healthcare.gov, and how designing with the brain in mind and using “radical common sense” can create a better healthcare system for patients and clinicians alike.
Show notes:
[00:00] Intros
[02:27] Dr. John Whalen’s background
[06:23] Working on healthcare.gov
[08:23] How to decide whether or not to proceed with a project
[09:39] Writing Design for How People Think
[11:12] Why you have to observe users, not just ask them questions
[13:55] The importance of language, words, and educational level in communication
[20:22] Designing with “radical common sense”
[21:43] Breaking down the “six minds”
[28:01] Wayfinding and problem solving in design
[31:30] The interplay between the six information processing systems
[34:47] Designing for multiple education levels at once
[38:27] Three things so well designed, they bring Dr. Whalen joy
For a full transcript, click here.
Vanderbilt University Medical Center’s Dr. Adam Wright speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. He shares what it’s like to work with a self-developed electronic health record (EHR), how the history of clinical decision support shapes how he thinks about it today, and the importance of working with user feedback before, during, and after a project’s launch, as well as his thoughts on starting fast and iterating often.
Show Notes:
[00:00] Intros
[01:04] Dr. Adam Wright’s background
[04:46] Working with a self-developed EHR
[08:37] Principles for how people and technology can work together well
[11:24] Working with user feedback
[15:04] What clinical decision support used to look like
[17:34] Non-interruptive decision support
[21:51] The necessity of education and engagement in choice architecture
[28:34] Starting fast and iterating often
[31:48] Sustaining projects after the excitement is over
[35:56] Things so well-designed that they bring Dr. Wright joy
For a full transcript, click here.
Head of Thought Leadership Dr. Jerome Pagani speaks with Digital Health Practice Leader Kevin Erdal and Performance Improvement Practice Leader Wally Ward. They discuss how enterprise data can help ease the strain on healthcare systems, how organizations can turn data into a true strategic asset, and how modernizing business intelligence systems can create the foundation for real-time insights and decision-making.
Show Notes:
[00:00] Intros
[01:33] Factors contributing to the Big Squeeze on the clinical and operational front
[02:57] How healthcare systems can use data to find improvements
[05:29] Tools health systems will need to make use of data
[06:51] Using real-time data to help make clinical and operational decisions
[07:37] Activating the data
[08:43] Specific use cases of utilizing health system data
[11:42] The future of dynamic scheduling experiences
[15:50] Pricing transparency in healthcare
For a full transcript, click here.
Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani continue their conversation with Chris McCarthy of ILN Coaching and Consulting. He discusses the origins of the Innovation Learning Network, plus, Chris shares his views on the disruptive nature of nudges and real-world solutions to healthcare hurdles. He also talks about the term ‘digical’ and thinking big about human-centered design.
Show notes:
[00:00] Intros
[01:19] The pros and cons of digital design
[09:32] Not forgetting the end user
[15:01] Designing the Innovation Learning Network
[18:25] Publishing Innovation Within Information Technology and Healthcare with Lyle Berkowitz
[21:56] Taking human-centered design to the next level
[28:45] Designing for more than just the individual
[30:51] Applying systems thinking to healthcare
[35:30] Starting ILN Coaching and Consulting
[35:50] Three things so well designed, they bring Chris joy
For the full transcript, click here.
Organizational psychologist and assistant professor at the University of Baltimore Dr. Archana Tedone sits down with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. She discusses her views on psychological safety and the link between worker stress and patient outcomes, the unseen emotional labor carried by healthcare workers, and how critical user buy-in is when implementing new practices.
Show notes:
[00:00] Intros
[01:00] Dr. Archana Tedone’s background
[04:15] Psychological safety in healthcare
[09:13] Barriers to achieving psychological safety
[13:37] How psychological safety in the workplace affects patient care
[15:11] Nurses as masters of workarounds
[20:58] Designing tools and workflows with humans in mind
[22:53] Things outside of healthcare that are so well designed that they bring Dr. Tedone joy
For the full transcript, click here.
Head of Thought Leadership Dr. Jerome Pagani speaks with Digital Health Practice Leader Kevin Erdal as well as Michelle Peranelli, who leads the digital and analytics function at Nordic. They discuss what’s needed for successful BI modernization, the challenges of healthcare data analysis compared to other industries, a typical BI modernization journey, and some interesting health-specific use cases.
Show notes:
[00:00] Intros
[01:22] Modernizing healthcare infrastructure with business intelligence (BI) modernization
[02:36] First steps toward BI modernization, including requirements
[05:51] Healthcare enterprise analytics
[06:44] How the healthcare industry uses data today vs. other industries
[08:14] The unique challenges of healthcare data analysis
[09:12] The cost of data wrangling in healthcare
[10:52] Using AI and automation to process data
[12:05] How health systems should think about investing in data infrastructures that support analytics
[12:52] The history of data use and analytics in healthcare
[16:14] Real-time data reporting
[17:52] A typical BI modernization journey
[21:26] Typical use cases for health systems
[25:51] User experience in healthcare
[28:49] Data as an asset
[29:49] Outros
For a full transcript, click here.
ILN Coaching & Consulting's Chris McCarthy speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. He discusses his pathway to healthcare innovation, how he was inspired by a Ted Koppel Nightline episode highlighting grocery carts, and how he began using the principles of human-centered design (even before any formal training) at Kaiser Permanente. This episode is the first of two with Chris McCarthy. Make sure to check back soon for the second half.
Show notes:
[00:00] Intros
[01:21] Chris McCarthy’s early background
[06:02] Pivoting to Kaiser Permanente
[11:22] The role of technology in population health management
[18:09] Human-centered design and how it’s a vast improvement over business process engineering
[21:27] Leveraging IDEO to incorporate human-centered design to solve complex problems
[28:13] The relationship between innovation and design
[31:59] Outros
For the full transcript, click here.
CVS Health’s Dr. Srinath Adusumalli chats with Nordic’s Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about ways in which retail health can fill care gaps, the nudges and sludges that fill our healthcare ecosystem, and the keys to designing better user experiences at scale.
Show notes:
[00:00] Intros
[01:20] Dr. Adusumalli’s background
[03:48] The Nudge Unit at Penn Medicine
[05:30] Retail health and what it offers consumers that they can’t find in a traditional healthcare model
[07:40] Dr. Adusumalli’s study involving statin-prescribing nudges for both clinicians and patients
[14:21] How retail health can help fill care caps
[16:17] Care navigation and how combining people and technology can improve outcomes
[24:08] How to apply lessons learned on the intentionality of design to the broader health ecosystem
[27:53] Three things outside of healthcare that are so well designed they bring Dr. Adusumalli joy
[29:42] Outros
For a full transcript, click here.
Head of Thought Leadership Dr. Jerome Pagani chats with Digital Health Practice Leader Kevin Erdal and Managed Services Practice Leader Paul Slaughter to discuss the many challenges facing healthcare systems, including risks from new entrants, as well as how healthcare systems can do more with less, and ways in which technology can be used to identify and ameliorate these growing issues.
Show notes:
[01:38] The factors driving the Big Squeeze and their effect
[03:17] Risks of new healthcare entrants
[05:16] How healthcare systems can do more with less
[14:06] How technology can identify and ameliorate problems
For a full transcript, click here.
Memora Health Chief Commercial Officer Omar Nagji chats with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani about how inclusive experiences can be designed, team-based care models and their impact on patient and clinician satisfaction, sustained patient engagement for short- and long-term success, and the secret sauce that’s needed to move the needle on healthcare’s biggest problems.
Show notes:
[00:00] Intros
[01:33] Omar’s background, including his time at Lyft
[07:45] How and why Omar made his way to Memora
[09:56] How patients interact with Memora
[10:50] Memora’s intentional design and how it improves the care delivery process
[13:56] Using social determinants of health to design workflows that lead to better care
[16:40] Designing for a team-based care approach
[19:30] How to get people engaged with their health and its value
[23:23] The inherent inequalities with using an app
[26:15] The secret sauce that achieves the scale that’s needed to move the needle on healthcare’s bigger problems
[29:09] Things that are so well designed they bring Omar joy
For the full transcript, click here.
UCHealth CMIO Dr. CT Lin speaks with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Lin shares how he applies aspects of mindfulness in both his personal and professional lives, how being intentional about the patient experience can improve the overall healthcare journey, and why he’s passionate about transparency. Make sure to listen to the entire episode for a special treat only Dr. Lin himself could strum up.
Show notes:
[00:00] Intros
[03:12] How Dr. Lin has incorporated aspects of mindfulness into both his personal and professional life
[06:05] Thoughts on the EHR suppressing patient’s messages of gratitude
[08:02] A failure resume and the concept of not shooting the second arrow
[11:03] Ways in which to involve patients to make their experience better
[14:29] Open notes and operationalizing transparency
[19:56] Communicating a vision or idea through a one-pager
[23:37] Things that are so well-designed they bring him joy
[27:00] A special treat
[28:17] Outros
For a full transcript, click here.
In this episode of the In Network podcast feature Making Rounds, Head of Thought Leadership Dr. Jerome Pagani discusses key aspects of the Big Squeeze with Chief Medical Officer Dr. Craig Joseph. They share their views on the pros and cons of disintermediation, digital crumbs, risks of increased access to personal data, big tech, and how decentralized and team-based care are the future of healthcare.
Show notes:
[00:00] Intros
[02:14] Pros and cons of using data to improve clinical and operational processes
[09:21] Auto insurance, its real-life ties to new players in the health insurance space, and the potential risk to patients
[16:35] Combining data and capabilities for a three-legged stool approach
[20:41] With these new partnerships and technologies, what’s the future of care delivery?
[24:42] Team-based care and considering digital determinants of health
[26:33] Outros
For a full transcript, click here.
In this episode of Nordic’s Designing for Health, Seattle Children’s CIO Dr. Zafar Chaudry speaks with Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. Dr. Chaudry shares his thoughts on the importance of communication and inclusivity in human-centered design, how data play a valuable role in health equity, why the 80/20 rule must be embraced, the benefits of a continuous improvement mindset, and interoperability.
Show notes:
[00:00] Intros
[01:30] Dr. Chaudry’s background
[09:13] How Dr. Chaudry’s unique background helped him understand how to make technology work in a more human-centered way
[14:24] Ways to incorporate health equity into designs from the get-go
[16:50] Resolving and prioritizing conflicts using the 80/20 rule
[24:47] How the U.S. health system differs from elsewhere
[27:40] Benefits of a continuous improvement mindset
[30:49] Interoperability and whether it leads to true knowledge
[35:40] Using data for meaningful insights that affect change
[38:51] Well-designed products that bring Dr. Chaudry joy
[40:34] Outros
For a full transcript, click here.
Show notes:
[00:00] Intros
[05:25] How technological advancements can’t just be a replication of pen and paper
[07:41] Examples of user-centered design done well in healthcare
[11:45] How SAD and FAATT are the keys to saving healthcare
[13:17] Ways in which KeyCare is harnessing user-centered design
[17:29] Instilling an innovation mindset into healthcare
[21:34] Inflection navigator, inflection point, black holes, and fire drills
[25:06] Principles of human-centered design to successfully manage chronic diseases
[26:10] Dr. Berkowitz’s innovation safari and its effect on patients
[28:35] Northwestern’s innovation program
[32:45] Combatting diabetes with user-centered design techniques
[37:40] Well-designed products that bring Dr. Berkowitz joy
[39:18] Outro