The Repair Crew: Recent Episodes
Cavan Robinson
Do it for the crew. The Repair Crew podcast is dedicated to open source content - zero pay to play - for the acceleration of the auto repair market. We dive into technology innovation and customer success, alike. Join us every week for 30 quick mins on your favorite subject ... aftermarket!
Jesse Meddaugh is VP of Business Development for 360 Payments and has seen many aftermarket payment processing shifts in his decade+ working with independent auto repair owners. The newest shift involves surcharging, or the ability for business owners to add specific processing charges to their customers' credit card charges.
Surcharging is a hot topic, but also a vague one. Jesse de-bunks a lot of myths around the practice and how to keep your business compliant.
Bob Fullerton, account executive for TireGuru, joins us to talk about his 30+ years owning a tire shop and why he decided to come out of retail retirement to sell and consult on shop management software.
Bob has an extensive background in the tire industry, and truly understands the relationship between owner and consumer. He shared his insights on how the market is flowing towards EV faster than ever.
Scott Blair, owner and founder of 2U Mobile Solutions, joins the Repair Crew to discuss the current market reception of mobile repair services and how the US compares to Canada and the UK. Scott is a true believer in mobile vans being run as individual businesses, and NOT as dispatch from brick-and-mortar locations.
Scott was such a good conversation that I guarantee we'll continue to bring him on as a guest to speak on how the mobile service market continues to evolve with major franchises, like TirePros.
Todd Ainsworth, owner of Swedish Automotive in Seattle, WA, has an interesting story. While we discussed all the typical software stack, integration and personnel topics, we got super deep into his involvement with local tech schools and his passion for helping today's youth discover auto repair.
Millions of kids out there could be tomorrow's best technicians, but they'll never find that opportunity due to limited exposure. Let's change that narrative. This episode is absolutely worth a listen if you're interested in the repair shop of tomorrow, and how technicians are coming of age.
Woodrow Howard has been in business for over 18 years at his shop's location in Simpsonville, KY. While he started out turning wrenches and running the business, he's recently found relief working with his coaches and consultants from ATI to help him focus on working "on the business" vs. "in the business".
Woody has used his success to help other shop owners looking to accomplish the same feat. He's taken his humble garage to new heights with intuitive software and stellar processes.
John Bridgwater, owner of Doral's Auto Repair in San Leandro, CA, joins the podcast this week to discuss his two+ decades in automotive, from a service technician to location owner. John holds over 48 different ASE Technician certifications and spends a ton of time at industry events, expos, and conferences. He's the real deal!
AutoShop Solutions has been a key ambassador to the auto repair market for years. Founded by Danny Sanchez, creator of the "Million-Dollar Shop" workshop, this company has been at the top of every industry advisor's digital marketing provider list for a decade plus.
This week, Tony Mercury, an industry veteran and head of revenue at ASi, joins me to discuss the current state of automotive repair marketing and how shop owners can focus on owning their market in 2023.
Al Oramas of Oramas Pro Auto Care joins the podcast this week to discuss his experience in automotive repair, as well as how he's always learning from daily experiences. Al some great advice to shop owners out there.
Chris Monroe, owner of Monroe Tire in Shelby, NC, sits down to discuss the importance of networking amongst shops that have similar goals. Between technical training and software integrations, Chris is an expert in connecting his shop's technology. A great listen for those shops looking to take the next step forward.
Welcome to Shop Management & Consumer Financing convergence. 360 Payments is changing the game with shop payment processing by layering in consumer financing to the point of decision. By utilizing a waterfall financing method, consumers can apply for repair order financing on-the-spot, across 5+ providers.
Join Cavan Robinson & Jesse Meddaugh from 360 Payments as they discuss the value of consumer financing within the shop.