The JuvoHub Podcast : Recent Episodes
Jonathan Saar
Are your virtual meetings feeling like a drain on productivity rather than a driver of results? In the era of hybrid, asynchronous work, leading a distributed property management team requires more than just scheduling a Zoom call. It requires a shift from being a “meeting chair” to becoming a proactive facilitator. In this episode, we dive into the operational future of property management and how you can transform your virtual touchpoints into engaging, high-retention sessions that actually drive your business forward.
Highlights:
- 00:00 – The Hybrid Leadership Challenge: Addressing the reality of virtual fatigue and disengagement in a distributed workforce.
- 01:05: Beyond the Agenda: Why sending an agenda is the bare minimum—and why true facilitation is the secret to team efficiency.
- 01:30: Pre-Meeting Preparation: How to leverage your team’s input on roadblocks and agenda items before the call starts to maximize participation.
- 02:15: The ROI of Engagement: Connecting proactive facilitation to improved employee retention and team happiness.
Is your team losing valuable hours to traditional training sessions that don’t stick? In today’s fast-paced property management environment, forcing staff to pause critical work for hours of coursework often does more harm than good.
So what’s the alternative? Have you heard of on-time or workflow-integrated learning? Let’s dive into how you can make learning an immediate, impactful part of the daily workflow.
Episode Highlights:
- 0:00 – The Problem with Traditional Training: Exploring the overhead and downtime caused by pulling staff away from critical tasks for hours-long courses.
- 0:25 – Defining Workflow Integrated Learning: Introducing the concept of “just-in-time” training and how tools like AI can assist in problem-solving in the moment.
- 1:18 – Real-World Maintenance Application: A practical example of using five-minute video tutorials to master new HVAC or lighting systems during active repairs.
- 1:45 – Driving Efficiency and Change Management: How aligning training with real-time job responsibilities leads to better retention and faster job completion.
Is artificial intelligence coming for your job? In the rapidly evolving world of property management, the conversation around AI often focuses on replacement, but what if you shifted your perspective to empowerment? Discover the “human premium”—the unique value that makes you truly indispensable in an automated world. Join us as we explore how to leverage AI tools to simplify workflows while keeping the heart and personal connection alive in every resident interaction. Are you ready to future-proof your career and master the essential skills for the future of property operations?
Show Highlights & Timestamps:
- 0:00 – The AI Fear Factor: Addressing industry-wide anxiety regarding AI replacing leasing and maintenance professionals and understanding the truth behind the hype.
- 0:55 – Defining the “Human Premium”: Why your unique, personal approach is your greatest competitive advantage in a data-driven world.
- 1:48 – The Future Skill Set: Why learning to leverage AI tools today is the modern equivalent of mastering Microsoft Office in the past.
- 3:30 – AI for Data, Humans for Heart: A blueprint for balancing automated, efficient workflows with the authentic connections that residents value most
Are you struggling with high turnover and finding valuable talent in property management? The operational future demands a shift in focus! This episode dives into why hiring for essential skills may soon trump hiring based on a current job title or description. Discover how to reinvent your recruiting process to tap into a wider talent pool and set your team up for success. What skills are you prioritizing right now?
Key Timestamps/Highlights:
- 0:00 Why relying on “job titles” is limiting your talent pool in property management
- 0:30 The essential skills (interpersonal, customer service, sales) that transcend specific property management job roles
- 1:45 How to “rewrite, rethink, reinvent” your hiring process to combat high turnover
- 2:10 Balancing the value of industry experience with the power of effective training and skill assessment
Are your property management team members struggling with training guilt or anxiety when it’s time for required courses? Welcome to the concluding episode of our series on mental health and learning & development (L&D)! Discover the crucial role that community managers, assistant managers, and regionals play in becoming a mental health shield for their teams. How can you shift from a reactive mindset to proactively fostering psychological safety? Learn simple, impactful strategies to eliminate negative training demeanors and start celebrating L&D wins as true victories.
Are your learning and development processes dragging your team down? In this third part of the Mental Health and L&D series, discover how to “Design for Sanity” by making learning truly frictionless. We explore practical ways to move past traditional, rut-inducing training models and start contributing positively to your team’s mental health. How can you transform a 20-minute read into an on-the-go audio format? It’s time to dust off those old training methods, reduce screen fatigue, and engage your learners where they are—even on their phones.
Are you tired of feeling like the “trainer police,” constantly chasing down team members to complete mandatory training? Does your Learning & Development program feel like a source of stress, rather than growth, for your employees?
If you’re ready to transform your training from a stressful obligation into a positive, eagerly awaited experience, then this episode is for you.
Join us as we reveal the L&D secret to training success:
- Discover how to shift your approach from “push” to “pull,” eliminating the high-stress environment of deadline-driven training.
- Learn the power of just-in-time, responsive learning that listens to your team’s needs and delivers instant value.
- Uncover the key to building a culture of positive opt-in, where your staff is not only used to being upskilled but actively looks forward to it.
Stop pushing training up a hill and start pulling your team toward success. Welcome back to the Juvo Hub Podcast.
Our new series on mental health and training in property management is kicking off by tackling one common feeling: the mental tax of mandatory training. We’re diving into the student’s perspective, because when you assign mandatory training, you typically get one reaction from your team: “Ugh, I have training to do.”
The central issue is awareness: When heavy daily workloads—from maintenance requests to leasing—haven’t been adjusted, compliance requirements become a genuine burden.
If employees rush, they may only absorb 10% of critical training, turning a required investment into a complete waste of time and increasing the risk of costly on-site mistakes.
Today, we explore how to stop ignoring this burden. We’ll look at the necessary communication and planning required to create an environment that actually supports—and improves—mental health through better training strategies. Follow us to see where learning leads.
Ready to move past vanity metrics and prove the TRUE value of your Learning & Development programs? This is the final episode in our series on the ROI of training, and we’re concluding with a critical shift: focusing on Return on Expectations (ROE). Discover how to become a ‘C-suite whisperer’ by quantifying your training impact and aligning it directly with stakeholder concerns like revenue and retention. Are you prepared to prove your department is an asset, not a line item for cuts? Tune in to learn the evidence chain you need to secure your training department’s future!
- (00:0) C-suite Whisperer: Why moving from ROI to Return on Expectations (ROE) is essential for L&D success.
- (02:45) Quantified Outcomes: How to correlate training initiatives with corporate expectations like lower turnover and better customer service.
- (03:40) Identifying Pain Points: The secret to knowing what metrics truly matter to company leadership and what drives revenue.
- (05:15) Retention and Revenue: The two most critical factors stakeholders want to hear about in your training analysis.
- (05:50) Chain of Evidence: Leveraging technology and metrics (LMS, AI, turnover data) to create before-and-after proof of value.
- (06:45) Avoiding the Chopping Block: How demonstrating value protects your department when the economy shifts.
Ready to radically transform your training program? We’re diving into the massive potential of AI (Artificial Intelligence) to shrink the learning curve and boost your ROI! How do we move past old-school models and give learners the personalized, just-in-time knowledge they expect? Tune in to explore the future of asynchronous training, why we must rewrite the learning playbook, and how to create internal AI guardrails for company security. It’s time to get on board and plan for the future of skill development!
Show Highlights:
- 00:00: Why traditional training models are becoming “old school” in the age of AI.
- 02:27: Shrinking the “speed of skill” to cut costs using artificial intelligence.
- 04:27: The new generation’s expectation: personalized, self-driven learning via AI agents.
- 05:51: Creating personalized learning paths with pre-coded AI agents.
- 07:05: The shift from 120-day learning plans to an immediate, “just in time” model.
- 08:11: Why an internal enterprise AI solution is crucial for company data security.
- 09:45: Rewriting the book on cookie-cutter learning plans and embracing custom agents.
**Host(s): Jonathan Saar from Market Me Social****
**Guest:**** Steve Wunch
Show HighlightsIn the rapidly evolving world of property management and multifamily housing, staying ahead of technological trends is essential. The latest buzz? Artificial Intelligence (AI). On this edition of the JuvoHub podcast, host Jonathan Saar welcomes back industry thought leader Steve Wunch for an enlightening discussion on AI’s transformative potential. As a veteran trainer and multifamily professional, Steve shares his journey with AI adoption, dispels common fears, and offers actionable tips to help organizations and individuals embrace AI tools like ChatGPT, SalesMail, and other innovative platforms. This podcast uncovers practical insights on how AI can help your career, not harm it.
Key Takeaways:
00:00 Welcome Back: A Special Reunion
02:53 Transitioning to the Supplier Side
05:58 The Power of Video Communication
09:04 Embracing Artificial Intelligence in Multifamily
12:02 Overcoming Resistance to AI Adoption
14:53 Finding the Right AI Tools
17:59 Practical Applications of AI
20:59 Navigating the AI Landscape
23:57 The Future of AI in Multifamily
27:00 Final Thoughts and Resources
SalesMail Website: www.salesmail.com
Personal Website: www.stevewunch.com
MultiFamily Links: https://youtube.com/@themultifamilymindpodcast?si=FpdKgtFsfkExO7H2
https://www.salesmail.com/mfh1
AI isn’t here to replace us; it’s here to elevate what we do best. From enhancing efficiency to fostering meaningful connections, tools like SalesMail and ChatGPT are reshaping how multifamily professionals engage with their communities and manage their day-to-day tasks. As Steve Wunch aptly points out, the key is understanding AI’s role as a partner, not a competitor. Whether you’re exploring AI for the first time or looking to expand its use within your organization, the journey begins with curiosity and a willingness to innovate. Take the leap, as Steve and Jonathan encourage—peek under the hood and discover the opportunities AI can unlock for you and your team.
Class Dismissed!
The post AI & Your Career: Debunking Myths, Saving Time, and Getting Started with Confidence appeared first on JuvoHub.
**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Mindy McCorkle
Show HighlightsIn this insightful episode of the JuvoHub podcast, we are joined by leadership expert Mindy McCorkle for a thought-provoking discussion on the ever-evolving nature of leadership. Leadership today requires more than just overseeing tasks—it demands adaptability, self-awareness, and the ability to connect with team members on a deeper level. Mindy explores the skills and mindsets leaders must cultivate to navigate the complexities of modern workplaces. Whether you’re a seasoned leader or just beginning your leadership journey, this episode offers practical advice to inspire growth within your teams, build trust, and foster a culture of continuous learning.
Mindy shares her wealth of experience and highlights why compassion and confidence are indispensable for today’s leaders. Together, they unpack how trust, transparency, and small, meaningful conversations can significantly impact your leadership approach. Don’t miss this opportunity to learn how to adapt your strategies, uplift your teams, and serve the greater good with your leadership style.
Episode Highlights:
– 00:00 – Introduction to Leadership Insights
– 01:43 – The Evolution of Leadership Strategies
– 06:06 – Core Competencies of Effective Leadership
– 12:21 – Fostering a Culture of Learning
– 19:23 – Building Trust and Transparency in Leadership
Leadership is not a one-size-fits-all role—it’s a dynamic process that evolves with time, challenges, and team dynamics. Mindy McCorkle’s insights remind us that great leaders are not only confident and self-aware but also deeply compassionate and committed to creating environments where trust and transparency thrive.
This episode encourages leaders to invest in their teams and model continuous learning, even when schedules are hectic. By focusing on small, intentional interactions and maintaining a commitment to the greater good, leaders can inspire real growth and development.
If you’re ready to elevate your leadership approach, this conversation with Mindy McCorkle is a must-listen. Tune in to discover how you can make a lasting impact on your team and your organization!
Class Dismissed!
The post LeadershipWrecked: Navigating Effective Leadership in Property Management appeared first on JuvoHub.
**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Alison Sallitt
Show HighlightsAre you contemplating a career shift or striving to infuse your professional journey with a fresh wave of enthusiasm and effectiveness? Dive into today’s episode of the JuvoHub podcast, where we’re joined by Alison Sallitt, Director of Consulting and Communications at Mark Taylor Residential.
Discover how Alison’s unique transition from corporate communication in healthcare to property management has reshaped her career path and offers invaluable insights for anyone looking to make a similar leap. How do you harness your existing skills in a new industry? How can you approach your career with confidence and impact? Alison shares her journey and the innovative strategies that have propelled her success in the multifamily industry.
Key Highlights:
00:00 Introduction and Background
03:08 Building Organizational and Industry Awareness
07:02 The Value of Networking and Industry Events
11:20 Leadership Styles and Authenticity
16:36 Adaptability and Problem-Solving for Career Growth
23:14 Mark Taylor Consulting: Advisory Services and Centralized Leasing Solutions
Navigating a new industry can seem daunting, but it can also be incredibly rewarding with the right mindset and strategies. Alison Sallitt’s career journey is a testament to the power of skills transferability and the importance of industry awareness. Remember Alison’s advice: dive deep into industry challenges, leverage your existing skills, and never shy away from learning.
Whether you’re a newcomer to property management or looking to deepen your expertise, there’s a wealth of opportunity waiting for those willing to explore and innovate. Connect with Alison on LinkedIn to continue the conversation and learn more about the cutting-edge approaches at Mark Taylor Residential. Don’t forget to tune in for more inspiring stories and expert advice on navigating career transitions and embracing industry challenges.
Class Dismissed!
The post Mastering the Transition: How to Build Industry Awareness And Excel in Property Management appeared first on JuvoHub.
**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Ellen Thompson
Show Highlights In today’s rapidly evolving technological landscape, generative AI stands out as a transformative force with significant implications for various industries, including property management. For this episode featuring Ellen Thompson, co-founder and CEO of ResPage, we dive into the practical applications of AI in this field. Ellen’s extensive experience highlights the benefits of AI for all stakeholders, from improving resident experiences to optimizing operations for property managers. This episode will explore the key takeaways from Ellen’s discussion on how generative AI can revolutionize property management and why it’s crucial for companies to embrace this technology.
Key Takeaways:
00:00 Introduction and Importance of AI in Property Management
01:25 Benefits of AI for Property Management
05:00 Adoption and Challenges of AI in Property Management
07:43 Factors Affecting Adoption of AI in Property Management
11:07 Integration of AI into Existing Processes
13:02 AI-driven Products and Future Growth
16:17 About ResPage and Unified Platform Approach
As we navigate the complexities of modern property management, the integration of generative AI offers a promising path forward. Ellen Thompson’s insights underscore the importance of adopting AI to enhance efficiency, predict resident satisfaction, and streamline communication. While the journey towards widespread AI adoption comes with challenges, the potential rewards are substantial. By leveraging AI, property management professionals can stay ahead of the curve, providing exceptional service and driving operational success. As the industry continues to evolve, those who embrace AI will be well-positioned to lead the way into a more innovative and efficient future.
Class Dismissed!
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**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Dr. Debbie Phillips
Show HighlightsGone are the days when professionals stayed with one job for their entire career. Today’s dynamic job market demands flexibility and a proactive approach to career development. With its vast array of roles, from leasing agents to asset managers, property management offers numerous paths for those willing to explore and adapt. In part three of our special series, we dive into diverse career paths with industry expert Dr. Debbie. Learn about the importance of continuous learning, strategic networking, and how to navigate career transitions confidently. Discover invaluable resources and insights to advance your property management career. Tune in now for expert advice and practical tips!
Key Highlights:
00:00 Introduction to Career Exploration in Property Management
02:11 The Diversity of Career Paths in the Industry
05:26 Transferable Skills and Opportunities in Property Management
07:23 Exploring Internal Opportunities and Advocating for Yourself
13:01 The Power of Networking and Industry Involvement
16:47 Personal Branding and Giving Back to the Industry
19:43 Taking Control of Your Career Path and Personal Development
22:07 Conclusion and Closing Remarks
Navigating a career in property management requires a strategic approach, continuous learning, and a willingness to explore diverse opportunities. Property management professionals can successfully navigate their career paths and achieve their goals by leveraging resources, building a strong professional network, and maintaining a commitment to personal and professional growth. Whether you are just starting or considering a career change, the property management industry offers many opportunities for those willing to invest in themselves and their professional development. With the right mindset, resources, and support, professionals can thrive and make meaningful contributions to the industry.
Class Dismissed!
The post It’s a Lattice, Not a Ladder, Exploring Career Paths in Property Management – Part 3 appeared first on JuvoHub.
Episode 108**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Dr. Debbie Phillips
Show HighlightsWelcome to this installment of the JuvoHub podcast, where we continue our informative series with Dr. Debbie Phillips, an authority on career development in property management. Our previous discussion laid the groundwork for building a successful career. This episode focuses on the indispensable role of continuing education. Dr. Debbie Phillips will discuss the importance of lifelong learning and professional advancement, providing insights crucial for both emerging and established professionals in the industry.
Here are some of the valuable perspectives on educational strategies that can advance a career in property management:
The Key Highlights
00:00 Introduction
01:00 The Importance of Continuing Education
05:12 Balancing Education and Life Responsibilities
09:47 Industry Needs and Trends
15:10 Continuing Education and Legal Compliance
It is evident that the educational journey is a perpetual process, continuously presenting new opportunities and challenges at every career stage. Lifelong learning not only enriches professional competence but also adapts one’s skills to the evolving demands of the property management industry. We hope that today’s discussion with Dr. Debbie Phillips inspires you to actively pursue your educational aspirations and to strategically consider your long-term career pathways. Embrace each learning opportunity as a stepping stone towards achieving greater expertise and leadership in your field.
For those interested in deepening their understanding or refreshing their knowledge of foundational concepts discussed in part one, or for those eager to explore additional topics, please click here. Our archive offers a wealth of resources designed to support your ongoing professional development and success in the property management industry.
Class Dismissed!
The post It’s a Lattice, Not a Ladder – Continuing Education in Property Management- Part 2 appeared first on JuvoHub.
Episode 107**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Dr. Debbie Phillips
Show HighlightsWelcome to this exciting episode of the JuvoHub podcast, where we delve into the fascinating world of property management. Today, we are joined by the esteemed Dr. Debbie Phillips, a recognized authority on career development in the property management sector. In this special series, we explore the evolving landscape of property management careers, with part one focusing on starting and nurturing a successful career.
This episode promises insightful discussions on the concept of a ‘career lattice’ and practical tips to navigate the complex yet rewarding field of property management.
The Key Highlights
00:00 Introduction
01:08 Career Lattice
06:19 Diverse Skill Set
11:38 Staying Informed and In Touch with the Industry
15:20 The Importance of Mentoring
25:11 Conclusion
We’ve covered a great deal in this enlightening discussion on beginning a career in property management with Doctor Debbie Phillips. From understanding the dynamic nature of career paths to embracing the lattice model of career progression, our conversation has provided a wealth of knowledge for newcomers and seasoned professionals alike. Remember, the journey into property management is diverse and full of opportunities for personal and professional growth. As we wrap up this part of our series, we thank Doctor Phillips for her invaluable insights and invite you to stay tuned for more practical advice in the upcoming episodes.
Class Dismissed!
The post It’s a Lattice, Not a Ladder – Starting Your Career in Property Management – Part 1 appeared first on JuvoHub.
Episode 106**Host(s): Jonathan Saar from Market Me Social****
**Guest:* *Stephanie Oehler
Show HighlightsWelcome to another transformative episode where we dive deep into the art of leasing in today’s fiercely competitive market. Shifting gears from the foundational principles of traditional leasing 101, we explore the dynamic and results-driven world of adopting a sales training model to meet and exceed occupancy goals. This episode is a treasure trove of strategies aimed at understanding the prospect journey and the pivotal ‘why’ behind every sales action.
We underscore the power of personalization and customization in communications, whether it be through email or phone interactions. Moreover, we delve into the essence of engaging beyond the confines of a desk—encouraging face-to-face interactions, fostering a deep knowledge of the property and its surroundings, and thereby fueling motivation, creativity, and confidence in leasing professionals.
The Key Highlights:
01:49 Modern Sales Training vs Traditional Leasing 101
05:35 Understanding the Prospect Journey
09:15 Importance of Personalization and Customization
13:09 Getting Up and Talking to People
22:15 Aiding Creativity in Responses
25:31 Summary and Takeaways
As we wrap up this insightful episode, it’s clear that mastering modern leasing tactics goes far beyond the basics of Leasing 101. Embracing a sales training approach is not just a strategy but a necessity in navigating the competitive leasing landscape. The discussions emphasized the importance of deeply understanding the prospect journey, tailoring communications to each individual, and the invaluable act of physically exploring the property and community to enrich interactions. By merging the human touch with strategic automation, leasing professionals can significantly enhance their effectiveness, stand out in a crowded market, and achieve their occupancy goals.
This episode not only illuminated the path to leasing like a pro but also inspired a shift in perspective, urging professionals to adopt a more engaged, knowledgeable, and personalized approach to their craft.
Class dismissed!
The post Lease Like a Pro: Modern Tactics for Multifamily Success appeared first on JuvoHub.
Episode 105**Host(s): Jonathan Saar from Market Me Social****
**Guest:* David Lorenzen***
Show HighlightsIn the increasingly competitive job market, the subtleties of how job seekers present themselves can dramatically influence their career trajectories. Attention to detail in crafting a résumé not only reflects a candidate’s credibility and professionalism but also acts as a critical filter in the hiring process.
Many adhere to the belief that “how you do some things is how you do everything,” suggesting that a meticulously prepared résumé can significantly increase the odds of advancing to the interview stage. But beyond the résumé, LinkedIn emerges as an indispensable tool for career progression, offering a multitude of avenues for networking, visibility, and direct engagement with potential employers. This discussion delves into the pivotal roles that résumés and LinkedIn play in the job search process, underscoring the importance of detail and strategic online presence in setting candidates apart in a tightening job market.
Here are some of the topics we considered:
02:12 – The Importance of Detail in Résumés
03:53 – How Résumés Reflect Work Approach
07:26 – Elements to Emphasize in Résumés
11:40 – The Power of LinkedIn
The journey of job seeking is fraught with challenges, yet armed with a detailed and well-crafted résumé and leveraging the vast network of LinkedIn, candidates can navigate these waters with greater confidence and strategy. The essence of our discussion reveals that the meticulousness of a résumé is not just a reflection of a candidate’s attention to detail but a testament to their professionalism and the seriousness with which they approach their career. Similarly, the proactive use of LinkedIn for networking, visibility, and demonstrating one’s achievements and skills illustrates a dynamic approach to career advancement.
In a job market that is becoming increasingly competitive, these tools are not just beneficial but essential for those looking to stand out. Through understanding and applying these insights, job seekers can significantly enhance their chances of making meaningful career moves, securing interviews, and ultimately, achieving their professional goals.
Class dismissed!
The post Résumé Reflections: From Detail to LinkedIn Brilliance appeared first on JuvoHub.
Episode 104**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
**Guest: Zy Bennet
Show HighlightsIn the dynamic realm of property management, few things are as inspiring as witnessing a young entrepreneur revolutionize the industry. Today’s podcast focuses on an interview with a remarkable young entrepreneur, Zy Bennet, who is taking the property management world by storm. We discuss innovative strategies that have propelled this individual to accomplish amazing things in a very short period of time. This podcast episode provides a unique window into how youthful vigor and entrepreneurial spirit can reshape the landscape of property management.
Here are some of the questions we considered:
01:26 – How were you introduced to real estate?
03:00 – How did you network to get to know other real estate professionals, and how did that benefit you?
05:02 – How did this experience help you with your career path and where you wanted to go?
07:54 – What advice would you give to students in school?
12:44 – What’s next?
As we wrap up our exploration of the property management industry through the eyes of a young entrepreneur, it becomes evident that their journey is not just an inspiring story, but a blueprint for success in a competitive field. Our interviewee’s path, marked by determination, education, networking, and strategic insight, highlights how “jumping in with both feet” can lead to remarkable achievements in property management. With the insights gleaned from this young trailblazer, we hope you feel equipped and motivated to carve your own path in the ever-evolving world of property management.
Class dismissed!
The post Property Management Career Path – Jumping In With Both Feet appeared first on JuvoHub.
Episode 103**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
**Guest: Tammy Decker – VP of HR Services at Higginbotham****
Show HighlightsIn the dynamic field of property management, maintaining a high standard of professional conduct and efficiency is crucial. Implementing progressive discipline training emerges as a vital strategy to ensure that teams not only adhere to organizational standards but also grow and improve continuously. Aimed at property management professionals, we will explore how this method can enhance team performance, foster a positive work environment, and ultimately contribute to the success of your property management endeavors. We cover these critical aspects of progressive discipline training:
- What is progressive discipline training, and why is it important?
- Progressive discipline training
- Steps
- Consistency
- Inclusivity
- Preparation and practice are key
In conclusion, implementing progressive discipline training in the property management sector is more than just a disciplinary tactic; it’s a transformative strategy for cultivating a competent, motivated, and accountable workforce. As we have seen, this approach not only rectifies issues but also strengthens the overall capabilities and morale of your team. By embracing progressive discipline, property management professionals can ensure a harmonious balance between upholding standards and encouraging personal and professional growth. Remember, the goal is not just to manage properties efficiently but to also build a resilient, adaptive, and high-performing team that can navigate the complexities of the property management industry with ease and expertise.
Class dismissed!
The post Implementing Progressive Discipline Training appeared first on JuvoHub.
Episode 102**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
**Guest: Rick Ellis from Ellis Consulting****
Show HighlightsIn an era of rising inflation, property management professionals face the daunting task of balancing the need to raise rents with the imperative of retaining valuable residents. The economic landscape continually evolves, and adapting to these changes is crucial for maintaining a thriving rental property portfolio. Fortunately, we are joined by Rick Ellis of Ellis Consulting, who shares strategies and best practices that can help property managers navigate this delicate balance successfully. In this episode, we will explore actionable tips and insights that can empower property management professionals to increase rental income while ensuring resident satisfaction and retention.
We tackle these key topics:
01:12 – Inflation – Time to raise rents?
03:20 – Do rent increases actually create more turnover?
08:01 – What actually feeds resident retention?
15:54 – A renewal process that creates retention
As property management professionals, your ability to navigate the complexities of inflation and rent increases while retaining your residents is a testament to your commitment to providing exceptional living experiences. By implementing the best practices and tips discussed in this episode, you can create a win-win situation for both your property’s financial health and the satisfaction of your residents. Remember, effective communication, strategic planning, and a proactive approach are your allies in this endeavor. With dedication and the right strategies in place, you can confidently steer your properties through the challenges of inflation and secure a prosperous future for your properties.
Class dismissed
The post Raising Rents and Keeping Residents Longer appeared first on JuvoHub.
Episode 101**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
**Guest: Tammy Decker – VP of HR Services at Higginbotham****
Show HighlightsIn the dynamic and evolving landscape of property management, the role of hiring professionals and HR departments is pivotal. As stewards of talent acquisition, these professionals hold the key to building diverse, inclusive, and compliant teams. In today’s podcast, we delve into the critical realm of hiring practices and their intersection with protected classes. Navigating this complex terrain is essential not only for legal compliance but also for fostering environments that embrace diversity, equity, and inclusion. We are joined again by Tammy Decker, and she helps us explore the emerging laws, best practices, and potential pitfalls of property management hiring practices.
Key points we discussed:
- Overview of employee-protected classes and their importance in property management
- Focus on the person’s ability to do the job
- Strategies for navigating salary discussions and legal implications of asking for a salary history
- Tips and best hiring practices to promote pay equity
In the world of property management, where success hinges on effective relationships and the ability to serve diverse communities, the importance of hiring practices cannot be overstated. Ensuring compliance with laws protecting individuals from discrimination while promoting diversity and inclusion is not just a legal requirement; it’s a moral imperative. By prioritizing fair and inclusive hiring practices, property management professionals and HR departments can cultivate environments that attract talent from all walks of life, drive innovation, and enhance the industry’s reputation.
Class dismissed!
The post Hiring Best Practices – Can You Show Me Your Last W2? appeared first on JuvoHub.
Episode 100**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Janet Baildon, Vice President, Talent Development at The RADCO Companies
Show HighlightsIn the fast-paced world of property management, we often focus our energies on logistical challenges, striving for efficiency and profitability. Yet, we need to remember that each team member is an individual with their own personal story, struggles, and triumphs. As property management professionals, it’s essential that we recognize and address mental health in the workplace. Janet Baildon returns to share how adopting an empathetic approach not only fosters a supportive community but also ensures a sustainable and harmonious workplace environment.
Highlights:
Help people to show up to work as their whole selves
Approachability and empathy while getting the job done
What organizations as a whole can do to create a supportive environment
In conclusion, as stewards of communities and leaders in the property management sector, we hold a responsibility that goes beyond bricks and mortar. By embracing empathy, actively seeking to understand the mental health challenges faced by those we serve, and implementing proactive support measures, we can elevate the industry standard. Let us remember that at the heart of every property are human beings, and it is our duty to foster an environment where they can thrive both physically and mentally.
Class dismissed!
Additional Resources:
- Mentalhealthfirstaid.org
- Mental Health Action Day
- National Alliance on Mental Illness (NAMI) Helpline: 1-800-950-NAMI (6264) – Provides support, information, and referrals for individuals experiencing mental health conditions and their families.
- Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline: 1-800-662-HELP (4357) – Provides information and referrals for individuals and families facing mental and/or substance use disorders.
- Crisis Text Line: Text HOME to 741741 – Offers free, 24/7 support for individuals in crisis via text message.
- Therapy Apps: BetterHelp, Talkspace, and Ginger offer virtual therapy sessions and support for mental health concerns.
The post An Empathetic Approach to Mental Health Challenges appeared first on JuvoHub.
Episode 99**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dustin Lacey – VP of Marketing & Technology at Mark-Taylor
Show HighlightsIn the ever-evolving landscape of property management, staying ahead of industry trends and best practices is paramount. One such trend that has been gaining traction is centralized leasing—an approach that streamlines leasing operations and brings a myriad of benefits to property managers and residents alike.
We are joined by Dustin Lacey, VP of Marketing & Technology at Mark-Taylor and he delves deep into the nuances of centralized leasing, offering insights and comprehensive guidance for property management professionals. Whether you’re already on board or just beginning to consider this approach, here’s everything you need to know to make the most of centralized leasing. Here are the key points we covered:
- What is centralized leasing?
- What spurred Mark-Taylor to adopt this process?
- Can all types of markets take advantage of centralized leasing?
- How did Mark-Taylor help its people to make the transition?
- On the fence? Final points to help.
As the property management field continues to advance, centralized leasing stands out as a powerful tool for improving operational efficiency, enhancing resident experiences, and driving business growth. While it may require a shift in traditional management practices, the benefits it offers in terms of scalability, consistency, and improved customer service are undeniable. So, what are your thoughts? Is centralized leasing the way of the future?
Class dismissed!
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Episode 98**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Rebecca Stephenson – HR Services Consulting Director
Show HighlightsIn today’s world, managing performance is much like tuning a symphony – every note, every instrument, needs to be in harmony. Are you ready to fine-tune your performance management skills to hit those high notes? We are joined by Rebecca Stephenson, HR Services Consulting Director at Higginbotham, and she shares her insights. From time-honored tactics to cutting-edge strategies, we’ve got a medley of tips and best practices that’ll make you the maestro of managing performance.
We cover these key areas:
- Difference between performance appraisal and performance management
- Pros and cons of performance management
- How to address negative attitudes towards performance reviews
- Current trends in performance management
Remember, like any great concert, it’s the ongoing practice, dedication—and sometimes—a little improvisation that leads to a standing ovation. With these tips and best practices in your toolkit, you’re well on your way to orchestrating better, more harmonious performance management.
Class dismissed!
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Episode 97 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Mike Brewer, COO of Radco Residential Show Highlights We are back with Mike Brewer, COO of Radco Residential, on a somewhat controversial topic. Is it possible to remove technology from the office for a more human-focused approach? Join …
Putting the Human Back in Property Management Read More »
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Episode 96 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Sherle Brown from the University of Georgia Show Highlights Do you remember how you got started in property management? For many of us, we fell into it. But this isn’t sustainable. We need talented people in our industry …
Empowering the Future: Property Management Pros as Ambassadors for Career Awareness Read More »
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Episode 95 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Janet Baildon from The RADCO Companies Show Highlights Recruitment in the property management industry plays a pivotal role in shaping the success of any company. Companies are deploying innovative recruitment strategies to attract the most qualified candidates, recognizing …
Draft Day in Property Management Read More »
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Episode 94 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Tammy Decker from Higginbotham Show Highlights In the fast-paced and ever-evolving property management industry, the ability to attract, find, and retain exceptional talent has become increasingly crucial for organizations aiming to thrive in today’s competitive market. The success …
Property Management – Find and Keep Your Talent Read More »
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Episode 93 Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Guest: Rick Ellis from Ellis Consulting Show Highlights In the dynamic world of real estate leasing, success often hinges on the exceptional qualities possessed by leasing professionals. These individuals play a pivotal role in bridging the gap between property …
The Leasing Advantage of FEP Read More »
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Episode 92*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Tara Samuels, Lori Agudo, Scott Spanier, and Vanessa Grayson
Show HighlightsGet ready to be inspired, empowered, and ready to join a growing network of mentors and mentees specific to the multifamily industry. We are joined by Tara Samuels, Lori Agudo, Scott Spanier, and Vanessa Grayson for this unparalleled episode as we take a deep dive into the benefits of mentorship, how you can AMP up your mentor program, and share the lasting effects for every individual in our industry. We cover these key elements during our discussion:
- What is Multifamily Mentor Matchmaking
- Tell us your thoughts: Lori Agudo
- Tell us your thoughts: Scott Spanier
- Tell us your thoughts: Vanessa Grayson
- I am incredibly busy; what kind of time commitment do you require?
- What are the benefits of a mentoring relationship
- How does mentorship help you and your organization
- Final Takeaway
As we wrap up this episode, we hope you’ve gained a fresh perspective on the remarkable benefits of mentorship. Be sure to check out A.M.P. to see how you can get connected today. Remember, success is not a solitary journey but a collaborative effort, and mentor groups provide the supportive network and resources to help all of us reach our full potential. Thank you for joining us, and until next time, class dismissed!
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Episode 91*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Mike Brewer from The Radco Companies
Show HighlightsEvery day we are faced with challenges, opportunities, and most of all, choices. The concept of the ‘why’ behind the ‘what’ might not be a new one to you, but have you taken a moment to honestly break it down on a professional level? What about personally? Mike Brewer from The Radco Companies shares why knowing your “why” is an integral part of creating a successful “what.”
As a property management professional, you have a wide range of responsibilities. It can be easy to get caught up in the day-to-day tasks and forget the bigger picture. However, understanding your ‘why’ behind the ‘what’ is crucial to your success. In this educational podcast, we will explore the importance of having a clear purpose and motivation for your work. So, whether you’re a seasoned professional or just starting out, join us as we dive into the world of ‘why’ behind the ‘what’ in property management. We focus on these four elements:
- What is the ‘why’ behind the ‘what’?
- Generational impact and challenges
- What is the ‘why’ behind the ‘what’? – As an individual
- What is the ‘why’ behind the ‘what’? – As a leader
In conclusion, understanding the ‘why’ behind the ‘what’ is crucial for all property management professionals to achieve success. By taking the time to reflect on your ‘why,’ you can align your actions with your values, improve your decision-making skills, and create a fulfilling career in our industry. We hope that this podcast has helped you gain insights into the importance of finding your ‘why’ and applying it to your daily work.
Class dismissed!
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Episode 90*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Jamaal Busch and l’Viaughn Russell
Show HighlightsIn our latest episode, we explore the exciting world of property management through the experiences of two college students, Jamaal Busch,and l’Viaughn Russell, who are pursuing their career aspirations in this field. Their energy is contagious as they share their experiences, their advice, and of course, what they hope for as they continue their education and begin building the foundations for their futures.
Here are the topics we explored:
- How were you introduced to property management?
- You were invited to an IREM event. What was that experience like?
- How did this experience help open your eyes to opportunities?
- What advice would you give to students in school?
- Sophomore year right now. – What’s next? What’s on the horizon?
Thank you for joining us on this journey through the world of property management. We hope that this podcast has provided valuable insights into the industry and inspired listeners to pursue their own career aspirations. Our guests have shared their stories and insights, and we are grateful for their time and generosity. Remember, whether you are just starting out in your career or looking to advance your skills, the world of property management offers endless opportunities for growth and success. So, keep learning, stay curious, and never stop exploring!
Class Dismissed!
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Episode 89*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Janet Baildon Vice President, Talent Development at The RADCO Companies
Janet’s goal as an HR professional is to bridge the gap between the company and its team members. This requires a deep understanding of a company’s objectives while helping to maximize team members’ talents in order to help achieve them. Janet gets the opportunity to directly impact the company’s greatest assets- the people. This is more than a job; it is her passion.
Show HighlightsEmployee engagement is a crucial aspect of any organization’s success. It refers to the level of commitment and enthusiasm employees have towards their work and the company they work for. It’s important for employers to prioritize employee engagement because it leads to higher productivity, improved job satisfaction, and increased employee retention rates.
A lack of engagement can result in low morale, reduced productivity, and higher turnover rates. Thus, making employee engagement a priority can significantly impact an organization’s overall success and growth. We welcome Janet Baildon from The Radco Companies, and she helps us delve into why employee engagement needs to be more than just a buzzword it needs to be a company culture.
We focused on these three key aspects of employee engagement:
Breaking through the stereotype that we are here to work, not socialize
Managing next-level employee stress
Swift Bunny’s 2023 Report – Give your team members a voice in the room
In conclusion, prioritizing employee engagement is crucial for any organization that wants to succeed in the long run. By creating a positive and engaging work environment, companies can not only improve productivity and job satisfaction but also reduce turnover rates and save on recruitment costs.
Employers should aim to foster open communication, provide opportunities for growth and development, recognize and reward good performance, and promote a healthy work-life balance to keep employees engaged and motivated. By prioritizing employee engagement, organizations can create a culture of trust, loyalty, and commitment, ultimately leading to greater success and growth for the business.
Class Dismissed!
The post Making Employee Engagement a Priority – Why? appeared first on JuvoHub.
Episode 88*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dr.Debbie and Mike Weller
Show HighlightsEmergency situations can happen at any moment, and having a well-trained team can make all the difference in managing the aftermath. This is why having effective emergency management policies in place is critical for businesses and organizations. Ensuring that your team is well-prepared and knowledgeable in handling crises can prevent further harm and even save lives. Dr. Debbie from the Quadrillion and Mike Weller from Intelligence Consulting Partners are back to discuss the importance of emergency management policies and how training your team can make a significant difference. In this episode, we focus on the following three questions:
- How does regular training benefit an organization?
- What is the difference between a message of fear vs. a message of success?
- Are we keeping up with the latest trends or staying with the status quo?
In conclusion, having robust emergency management policies and a well-trained team is crucial for any business or organization. By investing in proper training and ensuring that your team is equipped to handle emergency situations, you can not only mitigate potential harm but also instill confidence in your employees and stakeholders. Remember, emergencies can happen at any time, and having a prepared team is the best way to respond quickly and effectively. Don’t wait until it’s too late; take action now to ensure that your team is ready to face any crisis that may arise.
Class dismissed!
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Episode 87In the concluding episode of our change management series, Dave Sayers is back to share steps on how to reinforce change for maximum effectiveness.
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dave Sayers from Cortland
Over 20 combined years of Learning and Development experience, working with multiple departments to enhance the performance of teams and changing of culture. Adept at analyzing business problems, developing solutions, and achieving results through appropriate systems, processes, and training methods.
Show HighlightsIn the final episode of our four-part series on change management, we drill down on five main ways companies can reinforce the changes that they have put in place.
- Everything Counts in Large Amounts: Remember that small initiatives are still initiatives.
- Data and Analytics: Consistently review the data and analytics to know if the initiative is making the impact you want.
- Celebrate Embracing the Change: Consistently review the behavioral change the employees are making and celebrate them.
- Accountability Systems: Regular, open audits of progress can serve as constant reminders of change, responsibility, and accountability.
- Feedback: Regularly collect feedback from your employees to understand their perspectives.
Thank you for following along with this series. We look forward to having Dave Sayers back again for future episodes. Be sure to follow us for even more insightful property management education.
Class dismissed!
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Episode 86Many of us did not start our career path with a focus on property management. Most of us kind of fell into it. Our special guest John Carlson shares how his first impressions of Mark-Taylor Residential as a tenant led him to make the change from Engineer to a multifamily CEO.
**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: John Carlson
Creating incredible places to call home is John’s passion and life work. He is dedicated to providing extraordinary communities for Mark-Taylor residents and an empowering workplace for team members.
Show HighlightsWhat would it take for you to make a major career leap? Or perhaps, what would it take for you to stay with a company for over twenty-one years? John Carlson shares how the company culture he experienced from day one drew him to make a career change and how he has striven to continue to support that culture now as the President of Mark-Taylor Residential. John shares his journey with us:
- From Engineer to CEO – How did that happen?
- A Covid initiative that we still practice to break through the corporate disconnect
- How to get and retain talent – A people-first initiative
- Serving on the Arizona Multi-Family Association Development Committee to ensure housing for all
Thank you for joining us for this inspiring episode. Please share this with your community, and be sure to follow us for even more insightful property management topics.
Class dismissed!
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Episode 85It’s that time of year when every property management company needs to be reviewing its policies and procedures and blowing the dust off, so to speak. Many focus on operational or HR policies, but what about your emergency management policies? Given how fast our world is changing, are yours up to date?
**Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dr. Debbie Phillips and Mike Weller
Show HighlightsWe are back with Dr. Debbie from The Quadrillion and Mike Weller from Intelligence Consulting Partners in the next part of our series that focuses on active threat mitigation and situational awareness. In this episode, we discuss three key questions that will help every organization as they review its emergency management policies.
- Why should an active mitigation threat plan be reviewed regularly?
- What are the tangibles that a property management company should be looking for?
- What are the national best practices associated with work safety for all employees?
Thank you again for joining us as we consider this a critical and timely topic. Please be sure to follow us on your podcast of choice for even more property management education.
Class dismissed!
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Episode 84We are back with another episode focusing further on a critical aspect of change management. In part three of our series, we are drilling down on why the way we communicate initiatives can directly impact their success.
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dave Sayers from Cortland
Over 20 combined years of Learning and Development experience, working with multiple departments to enhance the performance of teams and changing of culture. Adept at analyzing business problems, developing solutions, and achieving results through appropriate systems, processes, and training methods.
Show HighlightsDave Sayers returns to share five steps that can help leadership communicate initiatives more effectively and also shares some pitfalls to avoid.
Top 5 Steps For Effectively Communicating Initiatives
- Change champions
- Sprints
- Timelines
- Calendar the initiatives
- You are a marketing champion
Thank you for joining us. Be sure to like/follow us so you can continue to tap into our educational series specific for property management professionals.
Class dismissed!
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Episode 83When you hear the word accountability, do you default to the emotions of accountability instead of its results? What impact can you expect from building a culture of accountability?
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Donje Putnam, Director of Marketing and Training – Senex Law, PC
With a love for all things multifamily, Donje is a self-taught marketer with a background and specialty in property management. She follows her passion both personally and professionally. With a focus on education, she relentlessly studies what is interesting and engaging to continue growing her skillsets.
Show HighlightsQuiet quitting, the great resignation, job dissatisfaction, the list goes on. But what do these have to do with accountability? Donje Putnam is back to sharing her experience in how building a culture of accountability is what every leader must do to combat the ongoing staffing challenges we see in property management. In this episode, we will focus on three key points:
- Why should leaders care about accountability?
- What do studies show are the results of building a culture of accountability?
- How to get started on building a culture of responsibility.
Thank you for joining us. Be sure to follow us on any of your favorite platforms as we continue to share top insights and education for property management professionals.
Class dismissed!
If you enjoyed this episode, be sure to check out:
- Leadership and Company Culture – Evolve and Retain
- Serving as a Culture Ambassador – with Drew Williams
- “Be A Person”! – Networking for Your Career Path
- Building Your Confidence
- How To Build Better Work Relationships
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Episode 82In the second episode of our change management series, we focus on what it means to connect the dots when managing change. Dave Sayers returns to share his seven critical steps—or ‘dots’— to change management.
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dave Sayers from Cortland
Over 20 combined years of Learning and Development experience, working with multiple departments to enhance the performance of teams and changing of culture. Adept at analyzing business problems, developing solutions, and achieving results through appropriate systems, processes, and training methods.
Show HighlightsSeven Steps To Change Management:
- Identify initiatives
- You can’t do it all
- Roadmap
- Stay on the road
- Initiative planning
- You can’t manage what you can’t measure
- Behavioral change
Thank you for joining us, and be sure to follow us for part three of the change management series.
Class dismissed!
If you enjoyed this episode, be sure to check out:
- Employee Engagement and the RangeOn Experience
- Reconnecting with Your Connections
- How Can Emotional Intelligence Help You Manage Change?
- Education and Your Career Path – Making the Connection
- Learning and Development – Trends To Watch – Part 1
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Episode 81We are back with another insightful episode focusing on emergency management. In this episode, we discuss how our own personal experiences can directly affect how we will act in a crisis situation and even how we manage our stress and share tips to avoid being a lizard brain.
*Host(s):* Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts****
Guest: Dr.Debbie Phillips and Mike Weller
Dr. Debbie Phillips – Dr. Debbie has a multi-faceted career including developing world-class leadership development programs and talent management strategies. She serves as President of the Real Estate Career Academy, a non-profit that focuses on career awareness for those exploring careers in real estate.
Mike Weller – Mr. Mike Weller serves as the Vice President for Intelligence Consulting Partners who provides management of operations while coordinating educational components to organizations in law enforcement, private security, as well as international organizations.
Show HighlightsFrom lizards and pie to stealing keys, we spotlight how multi-tasking is not all it’s cracked up to be and can leave us in situations that could have been avoided. Check out these three key topics that we discussed.
- How does awareness of events and/or personal experience factor into crisis management?
- Can you paint a picture of what it means to prepare in advance?
- The pitfalls of multitasking
We are very thankful to Mike Weller and Dr. Debbie Phillips for being on the show again. They continue to help us develop the topic of situational awareness and safety policies that every property management professional needs to be aware of. Make sure you follow us, as we have future episodes planned to get even more granular so we can share tips and best practices to help you get started.
If you enjoyed this episode, be sure to check out:
- A Helping Hand In Property Management
- The Past, Present, and Future of Property Management Education
- JuvoHub-Videos for Property Management Professionals
- From 0 – 60 in Property Management
- What is JuvoHub?
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Episode 80What do you think of when you hear the word “leadership”? We spend most of our careers working for other people, but is there a way to build leadership skills along the way? We are joined by Donje Putnam, Director of Marketing and Training – Senex Law, PC, and she shares her insights on how every person can lead from the pack.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Guest: Donje Putnam, Director of Marketing and Training – Senex Law, PC
With a love for all things multifamily, Donje is a self-taught marketer with a background and specialty in property management. She follows her passion both personally and professionally. With a focus on education, she relentlessly studies what is interesting and engaging to continue growing her skill sets.
Show HighlightsThis episode focuses on three key aspects of building leadership skills:
- How can you develop the characteristics of a leader while you are still following?
- Tips for facing difficult situations/people.
- Continuing to grow in your leadership journey.
We are very thankful for Donje joining us for this episode and look forward to her returning for future episodes focusing on skills needed to be successful in property management. Be sure to follow us on your favorite podcast, so you don’t miss out!
Class dismissed!
If you enjoyed this episode, be sure to check out:
- Tips For a Rocking Résumé
- Professional Adaptability Skills in the Workplace
- How to Be a Communication Leader
- Tackling Tough Workplace Conversations
- Serving as a Culture Ambassador – with Drew Williams
Episode 79The word “change” in itself is scary, but as recent years have shown, change is a necessary part of the property management industry. So how do we embrace change initiatives? We are joined by Dave Sayers, the Senior Director of Talent Development at Cortland, for a special four-part series focused on change management. In part one, we focus on building cohesiveness by following six key steps.
Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts
Guest: Dave Sayers from Cortland
Over 20 combined years of Learning and Development experience, working with multiple departments to enhance the performance of teams and changing culture. Adept at analyzing business problems, developing solutions, and achieving results through appropriate systems, processes, and training methods.
Show HighlightsSix steps for building cohesiveness while managing change: Everyone Must Agree: The need for change management starts from the very top. * Create a Change Leader: Identify an executive as the Change Leader – other executives must be in alignment. * Outline Goals: Define the goals of change management in the organization and how the principles of change management are defined in the company’s values and financial results. * Train Employees: Offer training to have educated teams and especially project owners on the foundations of change management, the vocabulary of project management, and the expectations set forward. Be sure that everyone knows their role in what they do and how they do it. * Build and Keep Trust: Increase communication to a heightened level to build trust and be transparent in change management to keep trust. * No Marriages*: Avoid being so connected to an idea or initiative that you’re not willing to abandon it. Initiatives have no feelings. People do. So, if you push an initiative that doesn’t really work – people feel it.
Thank you for joining us as we break down the different aspects of change management. Be sure to follow us for future episodes.
Class dismissed!
If you enjoyed this episode, be sure to check out :
- How Can Emotional Intelligence Help You Manage Change?
- Education and Your Career Path – Making the Connection
- Learning and Development – Trends To Watch – Part 1
- Building Your Confidence
- A Helping Hand In Property Management
We are back again with Dr. Debbie Phillips and Mike Weller as we continue our special series on situational awareness. In this article, we focus on the upcoming holiday season and share insights and tips to help you start preparing for a safe and happy holiday season. Host(s): Jonathan Saar from Market Me Social and …
Situational Awareness – Start Preparing for the Holiday Season Read More »
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We are all well aware of safety standards and protocols within the property management industry. OSHA anyone? But what about active threat mitigation? Why should companies be adding this much-needed training to their line-up? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights Nobody really wants to talk …
Active Threat Mitigation – Do You Have a Safety Plan in Place Read More »
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Episode 74 Have you ever looked at an upcoming project or task list and felt completely overwhelmed? You are not alone! Join us as we discuss how having a support system and being a support system helps make work challenges more manageable as a team. Host(s): Jonathan Saar from Market Me Social and Mark Howell …
How To Make Work Challenges Manageable – As a Team Read More »
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Episode 73 We are inundated daily with many things vying for our attention, which can lead to the bad habit of half-listening. But what kind of message does this send to the people around us? What steps do we need to take to be a leader in active listening? Host(s): Jonathan Saar from Market Me …
Being a Leader in Active Listening Read More »
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Episode 72 Regardless of what position we hold in our companies, we all have a choice; the choice to be kind. Some would say, though, that kindness can be more of a hindrance than an asset in the workplace. Let’s break down the two different perspectives, and you be the judge. Host(s): Jonathan Saar from …
Leading With Kindness Read More »
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Episode 71 Building confidence can be a challenge but it is a necessary component in your career in property management. This article will share three critical elements needed to help you build and maintain your confidence. Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights Confidence in yourself …
Building Your Confidence Read More »
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Episode 70 Time management may seem like a lost cause, especially in property management, with many stating that there is never enough time to accomplish tasks. But is this always the case? Or could our mindset of too many to-do’s be sabotaging us? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl …
Too Many To-Dos Read More »
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Episode 69 Tackling tough workplace conversations is probably the last thing any of us want to do on any given day. But they need to happen. We share some insights and tips to help you get the conversation started and make sure that it has the positive impact you are looking for. Host(s): Jonathan Saar …
Tackling Tough Workplace Conversations Read More »
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Episode 68 What do you think about when you hear the term ‘sustainable property’? Is it just a pipe dream or too expensive? Barry Manuel from MEB Management Services joins us to share how they drive sustainability in significant ways, starting with small changes. Host(s): Jonathan Saar from Market Me Social and Mark Howell from …
Going Green in Property Management – With Barry Manuel Read More »
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Episode 67 Whether it’s a new job or a change in management, people are always concerned about setting boundaries at work. But boundaries, when not deployed or managed in a balanced way, can do more harm than good. Jonathan and Mark are back to discuss some best practices to help us all set healthy boundaries …
How To Set Healthy Boundaries at Work Read More »
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Episode 66 Feeling disconnected? As the restrictions that Covid so lovingly enforced begin dissipating, some of us might be eager to get back out there. To enjoy that office atmosphere and happy hour. But what about those of us that are a little reticent? What can we do to build better work relationships? Host(s): Jonathan …
How To Build Better Work Relationships Read More »
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Episode 65 Customer or resident loyalty is something every property should be concerned about. What are some critical factors to building a long-lasting relationship with your residents? How can you foster an environment that breeds loyalty? Host(s): Jonathan Saar from Market Me Social and Mark Howell from Howl Creative Concepts Show Highlights Customer service has …
How Do You Gain Customer Loyalty? Read More »
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Episode 64 Property management education is changing. More and more schools are offering dedicated programs specific to the property management industry. We sat down with two recent University of Georgia graduates to pick their brains on their education experience and how it helped them choose their career paths. Host(s): Jonathan Saar from Market Me Social …
Education and Your Career Path – Making the Connection Read More »
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