Retail Therapy: Recent Episodes
Australian Retailers Association
Welcome to Retail Therapy - a podcast proudly brought to you by American Express.
Join Australian Retailers Association CEO Paul Zahra for some Retail Therapy, as navigate our way through the retail industry - Australia’s largest private sector employer.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
About the ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $360bn sector which employs 1.3 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 100,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community. To learn more about ARA’s exclusive member benefits and more, visit retail.org.au
Customer aggression is an issue no retailer wants to face, yet it's becoming an increasing challenge across the industry. From verbal abuse to physical threats, frontline staff are dealing with alarming incidents that impact their safety and wellbeing.
Joining us on Retail Therapy is Alex Staley, Chief Corporate Affairs and Sustainability Officer at Kmart. With extensive experience in retail leadership at Officeworks, IKEA, Mitre10, and Kmart, Alex has been at the forefront of addressing customer aggression and implementing staff safety measures.
This episode explores:
- The rise of customer aggression—what’s driving this concerning trend?
- The emotional toll on retail workers and how businesses can support them
- Practical safety measures—from Duress alarms to body cameras
- How small businesses can protect staff, even with limited resources
- The role of law enforcement and government campaigns in tackling this issue
With firsthand insights from one of retail’s leading voices, this conversation is a must-listen for anyone invested in creating safer retail environments.
Tune in to this insightful episode of Retail Therapy as Andy White, CEO of AusPayNet, discusses the growing challenge of online fraud and digital scams.
With over 25 years of international experience, Andy dives deep into the state of retail crime in the digital realm, sharing valuable insights on how retailers, from large to small, can protect themselves from phishing, card fraud, and email compromise.
Key topics covered:
- How Australian retailers are being targeted
- Practical advice to safeguard against fraud
- AusPayNet’s efforts in tackling phone spoofing and digital crime
- Future trends in online fraud
Whether you're a retailer or consumer, this episode is packed with valuable advice to help you navigate the digital landscape more safely.
Listen now to hear Andy's expert insights.
Retail crime is on the rise, impacting businesses, employees, and communities—but what can be done to combat it?
Joining the conversation is Helen Dickinson, CEO of the British Retail Consortium, who has been at the forefront of advocating for safer retail environments. With a deep understanding of policy, regulation, and industry challenges, Helen is working to address the growing crisis of retail crime in the UK.
In this episode, Helen shares insights into:
- The alarming rise in retail violence and theft across the UK
- The financial and emotional toll on businesses and employees
- What’s driving the increase in retail crime
- Effective strategies and technologies to combat crime
- How retailers and authorities can collaborate for better protection
- The push for stronger retail protection laws in the UK
- Whether global collaboration is the key to tackling retail crime
A must-listen for retailers, policymakers, and anyone invested in safer shopping environments.
Supply chains keep Australia moving - but how can businesses navigate ongoing disruptions and prepare for the future?
Joining us today is Dr Hermione Parsons, CEO & Managing Director of the Australian Logistics Council, an expert in end-to-end supply chain strategy, multimodal logistics, and industry-government collaboration. With over 25 years of experience, she has played a key role in shaping supply chain policy and efficiency across multiple sectors.
In this episode, Dr Parsons shares insights into:
- The biggest supply chain challenges facing Australia today
- How Australia’s geography influences our logistics strategies
- The impact of global events on supply chains
- How e-commerce is reshaping supply chain management
- Lessons learned from the pandemic to improve supply chain resilience
- The role of AI and technology in optimising logistics
A must-listen for retailers, logistics professionals, and business leaders looking to stay ahead in a rapidly changing world.
Mental health is more important than ever - so how can businesses support their employees and create a healthier workplace?
Joining us today is Georgie Harman, CEO of Beyond Blue, one of Australia’s leading voices in mental health advocacy. Under her leadership, Beyond Blue has expanded its services in suicide prevention, digital mental health support, and workplace wellbeing.
In this episode, Georgie shares insights into:
🔹 The biggest mental health challenges facing Australians today
🔹 The evolving role of Beyond Blue in mental health advocacy
🔹 How financial stress is impacting workers more than COVID-19
🔹 The role of retailers in supporting employee mental health
🔹 The impact of technology and remote work on mental wellbeing
🔹 Practical advice for small businesses to prioritise mental health
A must-listen for business leaders, retailers, and anyone looking to build a more supportive workplace.
Retail crime is on the rise, but what can be done to stop it? In this episode of the Retail Therapy Podcast, we hear from Peter Price AM, CEO of Crime Stoppers, about the latest crime trends and strategies for prevention.
With decades of experience in crime prevention, including working with INTERPOL and the White House on cybersecurity, Peter shares his insights on tackling theft, fraud, and youth crime in retail. He also discusses how retailers can keep their staff and businesses safe.
Key insights from the episode include:
- The biggest challenges in retail crime today
- Emerging crime trends that retailers need to watch
- How Crime Stoppers and the ARA are working together to combat crime
- Best practices for preventing theft and protecting staff
- What needs to be done to curb youth crime in retail
Retail crime affects everyone, but knowledge is power. Tune in to gain expert advice on crime prevention strategies that work.
Joining us today on Retail Therapy is Ian Bailey, Managing Director of the Kmart Group. Ian has been leading Kmart, Target, and Catch since 2018, driving innovation and growth across these iconic Australian brands.
In this episode, Ian shares insights into:
- The evolving Australian customer – what they want and how retail is adapting
- Kmart’s transformation – from a traditional discount retailer to a modern, innovative brand
- Customer loyalty & brand trust – what keeps shoppers coming back
- The future of physical retail – why in-store experiences still matter
- eCommerce strategies – how retailers can maximise online opportunities
Don’t miss this deep dive into retail leadership, transformation, and growth with one of the industry’s top executives.
Artificial Intelligence is transforming the retail landscape, but how can businesses truly harness its potential? In this episode of the Retail Therapy Podcast we speak with Dr Kellie Nuttall, Deloitte’s Strategy and Business Design Leader - and a passionate AI advocate.
With a background in consumer decision-making and years of experience helping businesses embrace AI, Kellie shares insights on how AI can streamline operations, enhance customer experiences, and drive growth. She also discusses AI’s accessibility for smaller retailers and the need for greater diversity in the sector.
Key insights from the episode include:
- How AI is reshaping Australian retail and business strategy
- The biggest advancements in AI and what they mean for retailers
- How businesses—big and small—can leverage AI for efficiency and growth
- The importance of encouraging more women into AI-driven careers
- A glimpse into how AI will shape the future of retail over the next decade
Whether you’re excited about AI or still skeptical, Kellie’s expert insights will help you understand how to embrace this game-changing technology.
Tune in now for a fascinating discussion on AI’s role in retail and beyond.
As we kick off Series 8 of the Retail Therapy Podcast, we’re diving deep into one of the most critical topics facing the retail sector today: Retail Resilience.
In our first episode, host Fleur Brown, ARA Chief Industry Affairs Officer, is joined by Chris Richardson, one of Australia’s leading economists, to explore how retailers can weather ongoing economic shocks and emerge stronger than ever.
Retailers have faced numerous challenges in recent years, from pandemic disruptions to supply chain issues and rising retail crime. Chris provides a comprehensive look at the current economic environment and offers insights on how businesses can build resilience in such turbulent times.
Key highlights from the episode include:
- How the Australian retail sector is adapting to economic shocks
- The importance of innovation and technology for future growth
- What economic factors will impact sales growth in 2025
- How government support can drive retail recovery
Chris’s expert insights will help you better understand the economic forces shaping retail and provide actionable advice on how to prepare for the future.
Tune in now to the first episode of Retail Therapy Series 8 and learn how to strengthen your business for the challenges ahead.
In this special episode, we're bringing you the highlights from the recent ARA Peak Season Insights Breakfast, where retail’s top leaders shared their expert perspectives on this year's holiday season! Listen in as our panel of retail thought leaders shares their expertise, featuring: * Laura Demasi, Head of Retail Research at Roy Morgan * Craig Woolford, Senior Analyst at MST Marquee * Jo Jericho, Strategy Director at Monitor Deloitte * Kevin Azzopardi, Director of Partner Marketing ANZ at Afterpay
Hosted by ARA CEO Paul Zahra, the discussion covered exclusive insights into retail trends, consumer behavior, and predictions for the 2024 peak season. Tune in now to get ahead of the game this holiday season.
In this special episode of Retail Therapy, we’re diving into the heart of peak season preparations with two expert voices in retail and technology. Fleur Brown, Chief Industry Affairs Officer at the Australian Retailers Association, is joined by Kate Box, Director of Retail ANZ at Meta, to explore how retailers can leverage cutting-edge technology and insights to thrive during the 2024 holiday season.
Tune in to hear about:
- Key findings from Meta’s 2024 Holiday Insights Guide
- How AI is reshaping retail and boosting conversions
- Strategies for winning Black Friday, Cyber Monday, and late-season shoppers
- Using AI for impactful, short-form holiday content
- Practical tips for retailers starting their AI journey
Access Meta's Holiday Insights report here.
INDUSTRY REPORTS MENTIONED
McKinsey Zero Customer Report
https://www.mckinsey.com/featured-insights/future-of-asia/videos/the-emergence-of-the-zero-consumer
Bain Technology Report 2024
https://www.bain.com/insights/topics/technology-report/
LINKS FOR PRACTICAL GUIDANCE MENTIONED
Advantage Suite – AI driven Advertising
https://www.facebook.com/business/ads/meta-advantage
Creative Best Practice
https://www.facebook.com/business/news/insights/how-ai-will-elevate-the-future-of-creativity
CASE STUDIES REFERENCED
https://www.facebook.com/business/success/the-coca-cola-company-middle-east
Coke - 6 point recall - 19 point recall with Gen Z
https://www.facebook.com/business/success/2-asics
Asics - 5-8 point lift in awareness / brand with partnership ads
https://www.facebook.com/business/success/fendi-middle-east
Fendi & Loro Piana - 65% lower cost per purchase using Advantage Plus Shopping
In this episode of Retail Therapy, ARA CEO Paul Zahra sits down with Gary Starr, Executive General Manager, Parcel, Post & eCommerce Services at Australia Post, to explore how the iconic postal service is preparing for the busiest time of the year - peak season! From delivering gifts across the globe to ensuring smooth customer experiences, Gary shares exclusive insights on Australia Post’s operations, including how they manage increased parcel volumes, hire additional staff and stay innovative with new shipping solutions.
Tune in to hear about:
- How Australia Post delivers millions of parcels during peak season
- The role of seasonal workers and how they support the holiday rush
- Innovations and strategies to streamline the shipping process
- Tips for retailers to ensure a top-notch delivery experience for their customers
- The impact of cost-of-living pressures on holiday shipping
- Customer trends and predictions for online shopping this year
Access Australia Post's Peak Playbook here: https://auspost.com.au/business/ecommerce/peak-preparation
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
In this special peak season episode of Retail Therapy, Paul Zahra is joined by Craig Woolford, Senior Retail Analyst in the Consumer Sector at MST Marquee. Together, they explore what’s in store for retailers and consumers during the busiest time of the year—Black Friday, Cyber Monday and Christmas shopping.
The conversation covers the challenges retailers face with rising costs and supply chain pressures, as well as consumer behaviour shifts amid the ongoing cost-of-living crunch. Craig shares valuable insights on category performance, peak season trends and what retailers can expect for Boxing Day sales.
Key topics discussed:
- A recap of the retail industry's performance in 2024
- Key trends and challenges leading into Christmas trading
- Insights into changing shopper behaviour and category performance
- Predictions for Black Friday and Cyber Monday sales
- The impact of supply chain issues on retailers this holiday season
- Strategies retailers can use to manage costs and team hiring ahead of the Christmas rush
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
In this special Peak Season episode of Retail Therapy, we are joined by Laura Demasi, Head of Retail Research and Social and Consumer Trends at Roy Morgan. With over 15 years of experience in senior leadership roles at top social and consumer research firms, Laura is a data-driven storyteller and trend tracker. She works closely with the ARA to provide retailers with essential insights into market trends and shifting consumer behaviours.
In this episode, Laura shares key findings from Roy Morgan's research on what retailers can expect during this year's peak season. From Black Friday to Christmas, Laura explains how shoppers are adapting their habits amidst the cost-of-living crisis and how retailers can leverage these insights to stay ahead. Tune in to hear a deep dive into the numbers, trends, and strategies for capitalising on this critical period in retail.
Episode highlights:
- What to expect from the 2024 peak season in terms of consumer spending
- The impact of the cost-of-living crisis on holiday shopping
- Trends around Black Friday/Cyber Monday sales
- The rise of experiential gifts over household goods
- How retailers can make the most of these insights to drive success during peak season
Tune in for more: Catch Laura Demasi live at the ARA’s Peak Season Insights Breakfast in October, where she will be diving deeper into market trends for the upcoming holiday season. Grab a ticket here.
Joining us on Retail Therapy is Sean McDonell, Director of Customers and Government for Google Melbourne. Sean has been with Google for over eleven years, holding various positions across the business. Most recently, he served as Industry Head, leading Google's Melbourne partnerships across automotive, retail, CPG, and media sectors.
In this episode, Sean shares insights into leadership, business development and the role of technology in the evolving retail landscape.
Discussion topics:
- Sean’s career journey and how he transitioned into Google and the technology sector
- The role of mentorship versus self-learning in Sean’s professional development
- Key observations about the Australian retail landscape based on Sean's experience at Google
- Challenges that retailers and leaders face in today’s increasingly digital environment
- The future role of technology in retail and the essential skills for retail leaders in the digital age
- Advice for aspiring retail leaders navigating the digital transformation
Sean McDonell provides a comprehensive view of Google’s role in retail and the technological shifts shaping the future of the industry. His experience offers valuable insights for retailers and leaders looking to thrive in an evolving digital world.
Join us for an insightful conversation with Matt Davis, CEO of Salvos Stores, as he shares his journey of leading one of the world’s most impactful charitable organisations.
In this episode, Matt sits down with Paul Zahra to discuss leadership in the nonprofit sector, how to navigate crises and the future of humanitarian retail.
💡 What you'll learn:
- Matt’s personal leadership journey and pivotal career moments
- How Salvos Stores responds to crises like the cost-of-living emergency
- Insights on prioritising objectives and setting a vision in a mission-driven organisation
- The importance of the new clothing stewardship scheme, 'Seamless'
- Building leadership talent within a nonprofit and fostering partnerships that drive impact
Whether you’re in retail, the nonprofit world, or just passionate about leadership, this episode is packed with valuable takeaways!
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
In this episode of Retail Therapy, we're joined by Joanne Mercer, a distinguished entrepreneur and the current Managing Director of Matilda Life. With an impressive career that includes senior roles at Myer and founding the premium footwear brand Jo Mercer as well as the lifestyle retailer Matilda Life, Joanne has consistently demonstrated her expertise in building successful businesses from the ground up. Tune in as Joanne shares her invaluable insights on the challenges and triumphs of entrepreneurship, offering listeners a unique perspective on what it takes to lead and grow a brand in today's competitive market. Whether you're an aspiring entrepreneur, a seasoned business leader, or simply passionate about retail, this episode is packed with wisdom and inspiration you won't want to miss. This episode explores:* Jo's inspiring retail journey, including influential roles at Myer * Founding Jo Mercer and overcoming challenges in building a brand * Leading Matilda Life with a focus on sustainability and ethical practices * Matilda Life's strategies for maintaining a sustainable edge * Emerging retail trends and adapting to stay relevant * The role of customer feedback in shaping retail leadership decisions * Jo's future goals for Matilda Life * Advice for aspiring leaders and entrepreneurs
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Joining us on Retail Therapy is Daniel Bracken, CEO at Michael Hill. Daniel has steered Michael Hill through transformative changes with his extensive background in retailing, fashion, and brand development. With over 25 years of experience managing some of the world’s most iconic brands, he has brought a fresh perspective to one of the most esteemed names in the jewellery retail sector.
This episode explores:
- Daniel’s career journey and motivation to join the jewellery sector
- Strategies for operating in different international markets
- Innovations introduced to enhance customer experience online and in-store
- Balancing innovation with maintaining Michael Hill's brand heritage
- Daniel's vision for Michael Hill's growth over the next five years
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Our next Retail Therapy guest is Kieron Ritchard, CEO and Managing Director at Fantastic Furniture.
Kieron leads one of Australia's most iconic furniture retail brands, known for offering stylish and affordable furniture solutions. Under his leadership, Fantastic Furniture has continued to expand its market presence and innovate in customer experience and product offerings.
Kieron has a wealth of experience as a leader and we’re thrilled to have him on the Retail Therapy podcast to hear about his journey and insights.
This episode explores:
- Kieron's transitioned from hotel industry advisory to leading Fantastic Furniture
- How his leadership style has been shaped by past experiences
- The role of international experience to shape business development and strategy
- Balancing online and physical store sales for omni-channel growth
- The evolution and optimistic future for brick-and-mortar stores in the furniture industry
- How to foster a customer-centric culture that ensures satisfaction
- Fantastic Furniture's long-term goals to adapt to the changing retail landscape and achieving growth
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Join us as we dive into the world of retail leadership with Angus McDonald, the CEO of Barbeques Galore. With over 25 years of retail experience, Angus has a wealth of knowledge and insights to share. In this special episode, we’ll explore his remarkable career journey, from his humble beginnings as a schoolboy working casual shifts at supermarkets to leading one of Australia’s most iconic brands.
Highlights of the episode:
- Discover how Angus's early retail experiences have shaped his leadership style and approach at Barbeques Galore
- The core principles guiding his strategic decisions and the transformative changes under his leadership
- Angus's leadership philosophy and how he motivates his team to achieve excellence
- Gain insights into the innovations and trends that will shape the future of the retail sector, especially in outdoor living and entertainment
- Understand the core beliefs and philosophies that influence Angus's management style
- Angus shares his vision and aspirations for the future of Barbeques Galore
Don’t miss this opportunity to hear from one of Australia’s most respected business leaders. Whether you're an aspiring leader, a seasoned professional, or simply interested in the retail industry, this episode is packed with valuable insights and advice.
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Our next guest on Retail Therapy, focusing on leadership is Natalie Davis, Managing Director at Woolworths Supermarkets.
Natalie Davis brings a wealth of experience to her role as Managing Director of Woolworths Supermarkets, a position she has held since October 2020. Her impressive career includes various senior positions within Woolworths, and a notable tenure as a Partner at McKinsey, where she spent 15 years advising on strategy and commercial transformation in the UK and Australia.
This episode explores:
- Insight into Natalie’s career trajectory and rise to the Managing Director role at Woolworths Supermarkets
- How Natalie navigates Woolworths Supermarkets through periods of significant change and uncertainty in the fast-paced retail sector
- Methods for staying responsive to customer needs and maintaining a customer-centric focus
- Importance of diversity in leadership and the integration of inclusion in leadership strategy
- Strategies for keeping Woolworths competitive in a rapidly changing and highly competitive market
- Words of wisdom for future leaders and key takeaways for leadership success
Join us for an enlightening conversation with Natalie Davis as we explore her remarkable journey and gain valuable insights into the world of retail leadership. Whether you’re an aspiring leader, a retail professional, or simply interested in the dynamics of leading a major corporation, this episode is packed with wisdom and practical advice.
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Joining us today on Retail Therapy to kick off Season 7 is John King, the outgoing CEO of Myer.
John has been instrumental in revitalising Myer, steering the company through strategic transformations with his extensive background in retail management.
With over 30 years of experience in the retail industry, John has brought a wealth of knowledge and a renewed focus on customer service and digital integration to one of Australia's most iconic department stores.
In this episode, ARA CEO Paul Zahra and John discuss:
- John's global career journey
- Driving change at Myer
- The importance of team diversity
- Maintaining morale during uncertainty
- Cultivating work-life balance at the CEO level
- The role of mentorship broadly within the team
- John's legacy and the best leadership advice he's received
To learn more about what we do at the ARA, head to retail.org.au.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
We're excited to announce that our final guest for Season Six of Retail Therapy is Dr. Ginni Mansberg, the founder of the science-based skincare line Evidence Skincare (ESK) and author of the bestselling book The M Word: How to Thrive in Menopause. Dr. Mansberg is a highly respected GP, TV presenter, podcaster, author, and columnist, specialising in women's health, menopause, and all things skin.
In this episode, ARA CEO Paul Zahra and Dr Manserg discuss:
- Ginni's inspiring 30-year career journey as a doctor and her passion for what she does
- The unique needs of women experiencing menopause and how to effectively address them
- The significance of positive representation of aging women in advertising and marketing
- The pivotal role of women aged 50+ as key decision-makers in households
- Strategies to support menopausal women in the workforce and help them maintain their careers
- The loyalty of women in their 50s and 60s as customers compared to other age groups
Tune in for an insightful conversation on empowering women through all stages of life and the importance of recognising their contributions.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Our next guest on Retail Therapy is Kate Russell (she/her), CEO of Supply Nation, Australia's foremost advocate for supplier diversity. Kate brings a wealth of experience, including roles in the public sector and as a Board Director at the Diversity Council of Australia. As a proud Awabakal woman, she holds a deep commitment to supporting Indigenous businesses and advancing economic empowerment within Indigenous communities. At Supply Nation, Kate has played a pivotal role in fostering the growth of First Nations businesses, contributing to the vibrant Indigenous business community in Australia. This episode with Kate explores:* Moving forward after The Voice referendum * Kate's journey and inspiration to lead Supply Nation * Success stories from Supply Nation connections * Barriers faced by Indigenous companies and strategies to overcome them * How to create opportunities for Indigenous peoples in public and community sectors * The evolving landscape of diversity and inclusion in Australian businesses and society * The role of the Australian retail industry in supporting Indigenous businesses * Advice for meaningful engagement with and support of Indigenous suppliers
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Our next guest on Retail Therapy is Angel Dixon, a passionate activist for disability inclusion and human rights.
Angel is a two-time international Mercedes Benz Fashion Week model. In 2017 Angel became the first agency-signed model with a physical impairment to feature in a national television campaign.
Since then, she has used her profile to create positive changes towards community attitude, serving as CEO and Board Member at the Attitude Foundation. She was named 2019 Queensland Young Australian of the Year and has received a Medal of the Order of Australia (OAM) for her work.
This episode explores:
- Angel's journey as a person with a physical impairment
- Breaking barriers in the modelling industry
- Advocacy for body positivity and inclusivity
- Insights for individuals encountering obstacles in their careers or daily lives due to disabilities
- Areas where society still lacks inclusivity and what can be done to address them
- Inclusivity in retail and the common challenges in making retail spaces more inclusive
- Common misconceptions about disability and strategies for combating them
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
In this episode of Retail Therapy, we hear from Manisha Amin (she/her), CEO of the Centre for Inclusive Design. Manisha's dedication to innovation and social change has made her a pivotal figure in the realm of inclusivity. With expertise in strategic marketing, communication, and cultural transformation, Manisha illuminates the path toward creating products, services, and policies that truly embrace inclusivity. A thought leader renowned for her ability to think from the edge, Manisha brings a wealth of insights to this episode.
Throughout this episode, we delve into:
- Definition and context of inclusive design
- Manisha's journey to championing inclusive design
- Examples where retail excels, and the areas that need improvement
- Retail initiatives for neurodivergent customers
- Advice for retail leaders on DE&I
- Strategies for small businesses on inclusivity
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
In this episode of Retail Therapy, we are honoured to welcome Mariam Veiszadeh, CEO of Media Diversity Australia. A trailblazing figure in human rights advocacy, law, authorship, and media commentary, Mariam has left an indelible mark in the fight against racism and xenophobia. Renowned for founding the Islamophobia Register Australia, Mariam's endeavours have earned her recognition, including the esteemed Fairfax Daily Life 2016 Woman of the Year accolade, for her profound impact on fostering positive change in workplaces and society.
In this episode, we cover:
- Mariam's journey from law to becoming a leading anti-racism campaigner
- Personal experiences with racism and Islamophobia as catalysts for advocacy
- Founding the Islamophobia Register Australia and earning accolades for fostering positive change
- Leveraging skills and platforms to combat systemic discrimination
- Intersectionality of identity and its impact on advocacy
- Inspiring listeners to confront injustice and drive positive change
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Our next guest, Anyier Yuol, is not only an entrepreneur but also a catalyst for social change. With a strong commitment to making a difference, Anyier is the visionary behind Miss Sahara, an initiative for Lead Beyond Education (LBE) charity, as well as the founder and CEO of Anyier Model Management. Her advocacy spans a multitude of causes, including women's and girls' rights, refugee and gender equality, sport for development, and amplifying the representation of minority groups within Australia's sports, beauty, and fashion sectors.
Through her unwavering dedication, Anyier has carved out a platform where young voices can resonate for impactful change. Notably, her remarkable efforts garnered recognition, culminating in the prestigious 2023 Australia for UNHCR – SBS Les Murray Award for Refugee Recognition, celebrating her diverse achievements across sports, women's empowerment, and refugee advocacy.
In this episode, we delve into:
- Anyier's journey as a South Sudanese refugee
- Insightful perspectives on diversity and inclusion stemming from her refugee experience
- Identifying critical needs for refugees in their new homeland
- Advocacy initiatives focusing on diversity and refugee rights
- Unpacking the pivotal role of the retail sector in fostering inclusivity as the largest private employer
- Navigating genuine communication of diversity commitments
- Addressing diversity barriers within the fashion industry and strategies for fostering inclusivity
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Our next guest for Retail Therapy is Natalie Phillips-Mason (She/Her), Founder and Lead Consultant of Inclusive Change. Natalie is dedicated to fostering inclusive workplaces and enriching customer experiences by celebrating our unique identities.
Natalie encourages leaders to embrace all aspects of diversity – apparent and non-apparent – for the benefit of their employees and their customers. Through her collaborative approach, Natalie empowers individuals of all neurotypes to engage in meaningful conversations; driving education, authentic dialogue, and actionable change.
This episode explores:
- Natalie's allyship journey
- Why language is important
- Employees and customer experiences – and why retailers should take notice
- Considerations and opportunities in the Australian retail landscape
- The latest research
- Educating retail staff on neurodiversity
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Our next guest for Retail Therapy needs little introduction: Natasha Stott Despoja, a prominent figure in Australia's advocacy for gender equality. With International Women's Day just around the corner, we're thrilled to host Natasha, whose legacy as a former Senator for South Australia speaks volumes. Throughout her career, she has passionately championed gender equality and tirelessly advocated for the prevention of violence against women and girls. As the founding Chair of Our Watch, a renowned national organisation dedicated to preventing violence against women and their children, Natasha has played a pivotal role in shaping Australia's approach to these critical issues. Her dedication to embedding gender equality in the fabric of Australian society has been unwavering, making her an inspiration to countless individuals striving for a more equitable world. This episode explores: * Natasha's journey and advocacy for gender equality * Importance of gender diversity in retail leadership * Government support for gender equality in business * Successful gender equality initiatives in retail * Promoting inclusive marketing in retail * Global collaboration for gender equality * Engaging customers and employees in gender-related issues * Implementing family-friendly policies in retail
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Celebrate Mardi Gras with a dose of Retail Therapy, spotlighting diversity, equality, and inclusion. Joining us for this special occasion is Katherine Wolfgramme (she/her), a nationally recognised Trans Advocate, award-winning gender diversity consultant, and Trans awareness trainer.
As a pioneer in promoting equity and equality for the LGBTQIA+ community, Katherine's impact resonates through numerous media campaigns, accolades, and charitable endeavours. Proudly representing the Transgender community, Katherine leverages her journey to cultivate culturally safe environments for others.
Prepare to be inspired as Katherine recounts her journey and advocacy efforts, marked by groundbreaking achievements such as being the first transgender woman in Fiji legally granted a female name by the government. This episode is a testament to her relentless pursuit of societal change and her commitment to improving future experiences.
This episode explores:
- Highlights of Katherine's journey and advocacy work
- Legal precedents and societal progress in LGBTQIA+ rights
- Advice for employers supporting LGBTQIA+ employees
- Challenges faced by transgender individuals in retail
- Strategies for businesses to foster inclusivity
- Advice for individuals struggling with their gender identity
- Cultural and religious sensitivities in advocacy
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Joining us for some Retail Therapy focusing on diversity, equality and inclusion is Leila Naja Hibri (she/her), former CEO of the Australian Fashion Council.
In the face of the pandemic, Leila emerged as a guiding force, steering the Australian fashion industry towards resilience. Her compelling personal narrative serves as a testament to the advantages that arise from fostering culturally diverse women in leadership roles.
Leila's impact extends to the establishment of a standardised Australian fashion trademark, solidifying her status as a trailblazing role model within the retail sector.
Join us as we uncover the inspirational journey and visionary contributions of Leila Naja Hibri.
This episode explores:
- Leila's journey from accounting to leading the Australian Fashion Council
- Challenges related to cultural diversity in her career and how she overcame them
- Importance of diversity in the retail sector, addressing barriers and shaping leadership
- Steps for retail organisations to foster diversity in leadership teams
- Leila's impact on sustainability in the fashion industry
- Encouraging women's involvement in leadership roles
- Advice for culturally diverse individuals aspiring to leadership in retail and fashion
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Welcome to Season Six of Retail Therapy, where we delve into Diversity, Equality, and Inclusion. We're thrilled to kick off this season with a powerhouse guest, Lisa Annese (she/her), CEO of Diversity Council Australia.
Lisa was named one of the AFR’s 100 Women of Influence in 2018. In 2019 she was elected to the Board of Amnesty International Australia and in 2021 to the Board of the non-partisan organisation, Women for Election. Under Lisa’s leadership, the Diversity Council has produced a broad array of groundbreaking, evidence-based research around diversity, equality and inclusion. With her wealth of expertise, Lisa is the perfect guest to inaugurate Season Six, offering invaluable insights into this crucial conversation.
This episode explores:
- Lisa's journey into her career path and what motivated her
- Tackling gendered harassment, discrimination, and violence - the remaining challenges
- Resolving the persistent gender pay gap and necessary changes
- Advocating for a public register of gender pay discrepancies for corporate accountability
- First Nations inclusivity and thoughts on the Voice discourse
- Progress in addressing racial hurdles or ongoing concerns
- Supporting the LGBTIQ+ community's inclusion in businesses
- Encouraging employers to consider hiring individuals with disabilities or neurodivergence
- Balancing religious and cultural diversity within the context of DE&I
- The role of the retail industry in driving and exemplifying societal change
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Season 6 of the ARA’s Retail Therapy podcast is gearing up for an early 2024 launch! Join host, ARA CEO Paul Zahra, as we dive into the crucial conversation on diversity, equality, and inclusion led by the Australian Retailers Association.
This season, Retail Therapy is going deep into the realm of DE&I in the retail landscape. It's not merely a buzzword; it’s a driving force fuelling innovation and change in the industry.
Expect engaging discussions with pioneers and leaders in every facet of DE&I. Their diverse stories and insights promise an eye-opening journey into this vital topic.
Stay tuned for a stellar lineup of guests, each bringing their unique perspectives and experiences to the table.
Don't miss out on these insightful conversations! Follow us on Apple Podcasts or Spotify to be part of these great discussions.
Get a sneak peek in our trailer - now live.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Welcome to the fifth and final special Christmas bonus episode of Retail Therapy for the year.
As the holiday season rapidly approaches, retailers are gearing up for the annual Christmas shopping frenzy. However, this year brings a heightened sense of uncertainty to the industry, as Australians grapple with the challenges of the cost-of-living crisis, while retailers themselves contend with the burdens of the cost-of-doing-business crisis.
Joining us for some Retail Therapy is Stephen Younane, Co-founder and CEO at Retail Prodigy Group, the direct-to-consumer partner for Nike, Samsung and Mattel.
This episode explores:
- A read on the mood of retailers heading into Christmas this year
- Insights into Retail Prodigy Group’s partnership with Mattel
- How the Barbie brand has innovated and evolved while remaining nostalgic
- The role of e-commerce in Retail Prodigy Group's Christmas sales strategy
- The importance of Black Friday for Australian retailers and its growth each year
- Supply chain concerns and learnings
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub
Welcome to another special Christmas episode of Retail Therapy
Christmas is right around the corner, marking the peak season for the retail industry. This upcoming festive trading period holds immense significance for retailers, especially those in the discretionary sector, as they typically generate up to two-thirds of their annual profits during this period.
Joining us for some Retail Therapy is Prof Gary Mortimer. Gary Mortimer is a Professor of Marketing and Consumer Behaviour at the QUT Business School. Prior to joining QUT, Professor Mortimer spent over 25 years working with some of Australia’s largest general merchandise and food retailers.
This episode covers:
- Understanding value and how consumers will be shopping this year
- How to stand out amongst your competitors
- How retailers can tap into the mindset of budget-conscious shoppers and create a compelling shopping experience
- Consumer psychological insights that retailers should keep in mind this Christmas
- When Gary expects most consumers will do their Christmas shopping
- Which products will be in hot demand this holiday season
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub
The holidays are upon us and retailers are in deep preparation for the Christmas shopping rush. It’s going to be an unpredictable festive trading season this year with a raft of economic challenges and uncertainty amid the cost of living. In this Retail Therapy Christmas special, we’ll be discussing what’s in store for retailers, consumers and how spending may be shaping up.
Joining us for some Retail Therapy is Kate Box, Director Global Business Group ANZ at Meta. Kate has a wealth of marketing and advertising experience and we're thrilled to have her on the podcast to share her insights.
This episode covers:
- Consumer trends and technologies that can help retailers succeed in this all-important time
- Changing consumer habits and spending insights
- Winning over the cost-conscious consumer
- The role of technology during the Christmas rush
- Tips for businesses to be set up for success for the holiday season
- Championing e-commerce and brick-and-mortar shopping working together
- What we can learn from best-of-breed Christmas marketing campaigns
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub
The holidays are fast approaching, and retailers are in preparation mode for the Christmas shopping rush. There’s a bit more uncertainty for the industry this year as Australians continue to feel the crunch of the cost-of-living crisis whilst retailers feel the crunch of the cost-of-doing business crisis.
In this episode of Retail Therapy, we’ll be discussing what’s in store for retailers and consumers, as well as how spending may shape up.
Joining us for some Retail Therapy is Craig Woolford, Senior Retail Analyst in the Consumer Sector at MST Marquee and one of the most knowledgeable voices in Australian retail.
Craig shares with us the latest consumer trends and his insights into what retailers can expect during this all-important time.
This episode covers:
- Craig's take on the retail industry's performance throughout the year and expectations for this upcoming shopping season
- Connecting with and winning over the cost-conscious consumer
- The key consumer behaviour changes or shifts from recent years
- Which metrics retailers should monitor closely during the holiday season to gauge success
- Expectations about which categories will fare better or worse this Christmas
- The role that loyalty programs and customer retention strategies play for retailers during the holiday season
- Black Friday and Cyber Monday expectations
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub
'Tis the season to be shopping, and the retail world will soon be buzzing with festive delight. In this episode, we're diving deep into the heart of the retail sector's busiest time of year and what we can expect for the shopping season ahead.
As the festive season draws near, join host ARA CEO Paul Zahra in a spirited conversation with Fleur Brown, ARA Chief Industry Affairs Officer.
Together, they unwrap the season's retail forecast, exploring the expected $66.8 billion pre-Christmas spending and how it compares to the previous year.
Discover the impact of rising interest rates on holiday budgets and dive into the minds of value-driven consumers seeking quality and ethics in their purchases. Don't miss their insights on the significance of Black Friday and Cyber Monday in completing holiday shopping lists.
The debate between online shopping and the in-store experience also takes centre stage, offering a fresh perspective on the ever-evolving retail landscape. For retailers gearing up for the holiday season, this episode offers essential advice on crafting successful Christmas campaigns and nurturing lasting customer relationships.
Join us for an illuminating conversation that will have you well-prepared for the upcoming holiday shopping season.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub
Joining us for some Retail Therapy is Eric Morris, former CEO of Brand Collective, which boasts a portfolio of iconic owned and licensed brands with more than 3,000 employees.
Eric has over 35 years of industry experience covering retail, wholesale, licensing, marketing and product development in both international and national organisations. He has held senior management positions with a who's-who list of household name companies including Myer, Disney and Reebok.
Eric knows a thing or two about leadership and we're thrilled to have him on as a guest.
In this episode, we delve into:
- Gain first-hand knowledge from Eric's extensive industry experience
- Explore the leadership philosophy that has guided Eric throughout his career
- Understand the intricacies of managing change and transition in the retail sector
- Stay updated on the disruptive challenges reshaping the retail landscape
- Learn from Eric's personal journey and career advice for aspiring professionals
- Get inspired by Eric's approach to growth and decision-making in the industry
Tune in to gain exclusive insights, discover innovative perspectives, and get inspired by Eric's transformative approach to the retail arena.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Get ready for an exciting episode of Retail Therapy where we dive deep into the world of fashion, leadership, innovation, and sustainability with our special guest, Elisha Hopkinson, CEO of APG & Co.
Elisha has been an instrumental part of APG & Co for more than a decade and has worked in the fashion industry both in Australia and internationally for over two decades.
For over 50 years, APG & Co has curated a collection of Australia’s most beloved fashion brands including Sportscraft, SABA and JAG.
Key highlights from the episode:
- How to stand out in the fiercely competitive fashion sector
- Embracing change and transformation for success
- The future of APG & Co’s brand portfolio
- Elisha’s inspiring journey in the fashion industry
- Overcoming self-doubt on the path to becoming a CEO
- Elisha’s invaluable advice for aspiring leaders
Don’t miss out on this engaging episode! Tune in now and be inspired by Elisha Hopkinson and APG & Co’s incredible journey.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
In this episode of the ARA's Retail Therapy Podcast, we have the privilege of sitting down with Angus McKay, CEO and Managing Director of 7-Eleven.
Angus has an impressive career background, including leadership roles at iconic companies like Fosters and New Zealand Milk, and he has been at the helm of 7-Eleven for over seven years.
This episode explores:
- 7-Eleven's rise to popularity: Angus sheds light on how 7-Eleven became the most recognised convenience store brand in Australia.
- Leadership and management: With over 700 stores under his purview, Angus discusses his leadership style and the challenges of overseeing such a large entity.
- Advice for aspiring leaders: Angus provides valuable advice for individuals aspiring to leadership roles, offering tips on how to prepare for significant responsibilities.
- Innovation: Angus talks about the role of innovation within 7-Eleven and shares some future aspirations for the business.
- Sustainability initiatives: The discussion delves into 7-Eleven's sustainability efforts, including their transition from plastic to plant-based materials for drinking cups.
- Passion for retail and convenience: Angus reflects on his favourite aspects of the retail and convenience industry.
We extend our gratitude to Angus McKay for sharing his insights and retail experiences with us.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Welcome to another episode of Retail Therapy, where we delve into the heartbeat of the retail industry. In this episode, we are thrilled to have a distinguished guest with us – Mark Ronan, the visionary CEO of Adairs. With over 15 years of diverse leadership experience within Adairs, Mark's journey is a testament to his profound understanding of the retail landscape.
This episode with Mark and ARA CEO Paul Zahra covers:
- Mark's leadership journey at Adairs
- The Adairs growth phenomenon
- Mark's evolution as a leader over the years and affinity for the retail industry
- Guiding leadership principles, including the importance of adaptive leadership
- Putting innovation into focus
We extend our gratitude to Mark Ronan for sharing his insights and experiences with us. Thank you for tuning in to this captivating episode of Retail Therapy.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Joining us for some Retail Therapy is Catriona Noble, Executive General Manager, Retail at Australia Post.
Catriona is responsible for the organisation’s network of 4,320 Post Offices and is renowned for driving key transformation in many of her previous roles, including CEO of McDonald’s Australia and Managing Director at ANZ.
Australia Post has been a cornerstone of the country’s social fabric for generations. From the humble beginnings of delivering mail, it has evolved into a multifaceted organisation. In this insightful discussion, we delve into the pivotal role that Australia Post stores play in different communities, serving as essential hubs for connection and convenience nationwide.
In this episode, we discuss:
- What an Australia Post store means to different communities
- Aspirations for change at Australia Post
- Catriona's leadership journey
- The top career advice for budding leaders
- The importance of giving back
- Sustainability initiatives at Australia Post
Tune in now for this enlightening episode, and discover the incredible stories and insights behind Australia Post's journey to making a meaningful difference in the lives of millions!
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Next up on the Retail Therapy podcast is Ian Bailey, Managing Director of Kmart Group.
With a wealth of experience in the retail industry, Ian Bailey assumed the role of Managing Director at Kmart Australia in February 2016. Later, in November 2018, he took on the responsibility of leading Wesfarmers’ Kmart Group division, which encompasses the Kmart & Target Australia businesses, Kmart Australia Sourcing, and ANKO.
Prior to this, Ian was Kmart’s Chief Operating Officer where he was instrumental in Kmart’s establishment and clarity of purpose, developing a strategic blueprint and an operational architecture for the transformation of Kmart’s business model from a traditional discount store chain to an innovative, modern, hybrid retail model.
Kmart Group is a true powerhouse within the Australian retail industry, with its two iconic brands, Kmart and Target, which are beloved by millions of shoppers. The Kmart Group operates 452 stores across Australia and New Zealand, plus an impressive online offering, and employs nearly 50,000 team members.
This episode of Retail Therapy delves into:
- Ian’s journey at Kmart over the last 15 years
- How to prepare for leadership at a high level
- The top values to instil within your team
- How Ian balances his work responsibility with his own lifestyle
- Innovation at Kmart – what’s next
- The best piece of career advice Ian has received
Tune in to gain valuable insights from Ian Bailey on the retail industry, leadership, and the future of this dynamic sector.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Join us for an inspiring episode of Retail Therapy with Mirja Viinanen, CEO and Chief Sustainability Officer at IKEA Australia.
IKEA is the world’s largest furniture retailer and has cemented its status in Australia as the country’s most recognised Swedish homewares store, offering ready-to-assemble furniture, appliances, décor and other various goods. Mirja undoubtedly has a wealth of knowledge about the industry, leadership and sustainability so we’re very excited to have her join us and share some of her insights.
This episode covers:
- Leadership aspirations from early childhood
- IKEA's work in embracing sustainability and renewable energy
- Fostering diversity, equality, and inclusion at IKEA
- The essence of great leadership
- Mastering customer retention in 2023
- Plus, learn about Mirja's all-time favourite IKEA piece!
Join us for an engaging conversation that unveils the secrets of IKEA's success in Australia, its unwavering commitment to sustainability, and the key qualities that define great leadership. Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Get ready for an exciting episode of Retail Therapy with special guest, George Tsoukalas, Managing Director at Heinemann Australia.
George's impressive portfolio includes leadership positions at Nude by Nature, The Discovery Group, and L'Oréal. In this episode, we delve into the fascinating world of Heinemann, a global player in duty-free and travel retail, known for its exceptional offerings in perfumes, cosmetics, confectionery, and fashion.
This episode covers:
- George shares Heinemann's vision to widen its scope and product range
- Insights into the pandemic's impact on travel retail, and the strategic initiatives implemented by Heinemann to navigate the crisis
- Leadership challenges faced during times of crisis and the critical qualities for effective leadership
- Complexities and rewards of serving a global market
- Heinemann's approach to catering to overseas customers
- Insights into effective strategies for customer retention in 2023
Tune in to this episode for these valuable insights, plus many more, as we explore the world of retail with visionary leaders.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
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We are thrilled to present the next special guest on Retail Therapy - Tanya Deans, the President at Hanes Brands, Australasia. Tanya oversees iconic Australian brands like Bonds, Sheridan, Berlei, Champion, and more, establishing herself as a true fashion guru in the industry.
Join us as we dive into Tanya's journey and gain insights into the changes she has witnessed and driven within Hanes and its respective brands throughout her decades-long career.
This episode explores:
- The opportunities, pressures and challenges that come with leading a company like Hanes, known for its rich history
- Personal and business goals for the immediate future, providing a glimpse into Tanya's vision and aspirations
- Tanya's passion for fashion and how her love for the industry developed over time
- Gain inspiration from Tanya's career-defining motto or mantra and benefit from her wisdom, as she imparts valuable lessons learnt throughout her successful career
- Learn about the significance of sustainability to Hanes
- Explore the intricate process of brand acquisition and transformation
Tune in to this episode and gain valuable insights from a visionary leader in the retail industry, Tanya Deans.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au Follow us on LinkedIn, Facebook, Twitter and Instagram.
Welcome to Season 5 of Retail Therapy! In this exciting episode, we have a very special guest joining us. We are thrilled to have Jack Gance, the Co-Founder and Chairman of the Board at Chemist Warehouse, on the podcast. Chemist Warehouse is an iconic pharmacy retail brand in Australia, boasting over 350 stores and employing more than 8,000 staff across the country. With a robust online presence, they have established themselves as a leader in the industry.
Jack Gance has dedicated almost his entire career to Chemist Warehouse, serving as Chairman and playing a pivotal role in transforming the company from its humble beginnings into the market powerhouse it is today. In this episode, ARA CEO Paul Zahra sits down with Jack to delve into his inspiring journey.
Get ready to uncover the fascinating story behind the start of Chemist Warehouse, as Jack shares the challenges, triumphs, and lessons he encountered along the way. As a true industry veteran, Jack will also reveal the secrets to the remarkable success of Chemist Warehouse.
Tune in to this episode and gain valuable insights from one of the industry's most influential figures. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au Follow us on LinkedIn, Facebook, Twitter and Instagram.
We’re excited to announce the launch of Season 5 of Retail Therapy, proudly brought to you by American Express.
This season, ARA CEO Paul Zahra will be chatting with a great line-up of guests from Australia’s retail industry, including the leaders of some of the biggest retailers in Australia.
We’ll be finding out what makes them tick, what defines their leadership style and how they got to the top of their game.
Our guests include:
- Jack Gance, Chairman Of The Board, Chemist Warehouse
- Mirja Viinanen, CEO & Chief Sustainability Officer, IKEA Australia
- Ian Bailey, Managing Director, Kmart Group
- Tanya Deans, President, Hanes Brands Australasia
- Plus many more!
Thanks for listening, and we can’t wait to share Season 5 with you.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
In this episode of Retail Therapy, ARA CEO Paul Zahra welcomes two successful entrepreneurs, Andrew Butt and Shobhit Shukla to the podcast studio. They discuss their respective businesses, Enable and Near, and their growing impact on the global retail industry. This episode explores how technology addresses supply chain challenges and provides essential locational data to retailers. Tune in to hear Paul, Andrew and Shobhit discuss: * Understanding the value of data-driven decision-making * The improvement of operations through innovative solutions * Influence of the 'Deal Economy' on retail * The impact of the pandemic on businesses * Opportunities for startups in the retail ecosystem * Important marketing data points * The role of data analytics in the omnichannel customer journey * Privacy concerns and data privacy in the retail industry
In this episode of Retail Therapy, we welcome Nicole Sheffield, Managing Director at Wesfarmers OneDigital and the first female president of the Australian Retailers Association to the studio.
Nicole shares insights into her career trajectory, leadership inspirations, challenges in closing the gender equality gap, the importance of data and technology in retail, advice for aspiring executives, and predictions for the industry's future.
This episode offers valuable insights for anyone interested in navigating the rapidly changing retail landscape or has their sights set on leadership.
ARA CEO Paul Zahra and Nicole discuss:
- Nicole's journey to Wesfarmers OneDigital
- Breaking barriers and inspiring future leaders
- Embracing data and technology in retail
- Advice for aspiring female leaders and key focus areas
- Tracking ROI in the digital environment
- Assessing what's hype versus critical
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
In this next episode of Retail Therapy, we're chatting about the opportunities within sustainability innovation for retailers with Tom Ferrier, Founder of Greener.
Tom is a former IT professional, who hung up the suit and tie to develop Greener – a first-to-market solution to help small businesses understand and prioritise the steps they can take to reduce their carbon footprint.
Greener was awarded the #1 clean-tech start-up in Australia and is working to build a Green Economy - one in which every dollar spent is carbon neutral.
In this episode, Tom and ARA CEO Paul Zahra discuss:
- How Greener supports SMB retailers to improve their sustainability credentials
- How Australia is tracking in sustainability innovation in comparison to other countries
- What great looks like at Greener
- The next frontier of customer loyalty
- The role the venture capital industry plays in innovation
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
In this next episode of Retail Therapy, we're chatting about tech and innovation with Erica Berchtold, CEO of THE ICONIC.
THE ICONIC is one of the most successful online marketplaces in the country. The company is part of Global Fashion Group which is the leading fashion and lifestyle destination in many markets around the world.
THE ICONIC launched in 2011 and is one of Australia’s largest fashion, sports, beauty, kidswear and homewares destinations with over 1500 brands and 165,000 items.
Incredibly, THE ICONIC's Sydney-based Fulfilment Centre spans a 28,000 sqm footprint with 46,000 sqm of space, including one of the largest mezzanines and pick towers in the Southern Hemisphere. Erica Berchtold has led the business since 2019 and has seen many achievements since that time.
In this episode, Erica and ARA CEO Paul Zahra discuss: * What goes on behind the scenes in THE ICONIC's tech and digital strategy
* The workplace skills of the future
* The importance of agility
* Using tech to support re-commerce
* Delivering hyper-personalisation
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
In this episode of Retail Therapy, we’re joined by Janet Menzies, Country Manager of Amazon Australia. Janet has led the Amazon Australia team since 2021, presiding over substantial growth in that time as more and more people embraced shopping online during the pandemic. While Amazon is one of the largest retailers on the planet, it only launched in Australia in 2017, but it’s grown to become a well-established business in our local retail community. Amazon is a leader in the tech and innovation space, making this episode a must-listen for any retailer. In this episode of Retail Therapy, Janet and ARA CEO Paul Zahra discuss:* The challenges in establishing the Amazon brand here in Australia * Establishing a loyal customer base in a new country * Amazon's robotics fulfilment centre in Kemps Creek - the first of its kind in the Southern Hemisphere and the largest warehouse ever built in Australia * The role of tech in delivering improvements to logistics networks * Amazon's mantra when it comes to next-day delivery * Making strong sustainability commitments across the business
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
In this episode of Retail Therapy, we’re joined by David Mannah, CEO of creative and marketing agency MDivision, and founder of the Australian Hair and Fashion Awards. Speaking with podcast host Paul Zahra, David shares his passion for all things hair and beauty and gives insights into the innovations happening in the industry.David talks about his background and the founding of MDivision, a creative and marketing agency that has worked with leading brands in the hair and beauty industry, such as Loreal, Dyson, Revlon, and American Crew. He also discusses his motivation for founding the Australian Hair and Fashion Awards, the longest-running independent hairdressing awards program.The conversation moves on to the challenges faced by the hair and beauty industry in Australia, particularly in terms of skill and labour shortages. David shares his thoughts on the solutions needed to address this issue and boost training and apprenticeships.As a mentor to many young hairdressers, David also talks about the next generation of talent and how they are shaping up. And, he shares some insights into the digital trends in the industry, including changes in consumer behaviour and the industry's adaptation to these changes.David Mannah’s passion for the hair and beauty industry is evident throughout this episode of Retail Therapy, and his dedication to the growth and development of the industry is truly inspiring. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
In the latest episode of Retail Therapy, we have the pleasure of hosting two incredible women, Andrea Culligan and Melissa Dean from Deloitte, in our studio. Andrea is an expert in Innovation, Ventures, and Ecosystems for Sustainability and Climate, with an extensive business background in tech, innovation, and startups across Canada and Australia. Meanwhile, Melissa has over 20 years of experience as an entrepreneur in digital transformation, customer experience, and technology, and currently serves as the National Retail, Wholesale, and Distribution Sector Lead. Both are trailblazers in their fields and are actively shaping the future of business.In this episode, Paul, Andrea, and Melissa explore a range of topics, including;* The most exciting developments in retail innovation * The role of technology in tackling climate challenges * Upcoming global trends in retail and their implications for Australia * The importance of collaboration between startups and established retailers * The key opportunities and challenges for innovation in Australia
In this episode of Retail Therapy, we have the pleasure of hosting Brian Solis. Brian is a leading digital anthropologist and futurist, known for his expertise in digital transformation, customer experience, and innovation. He is currently the Global Innovation Evangelist at Salesforce, where he leverages his vast knowledge to drive thought leadership and research.
Join host Paul Zahra, CEO of ARA, to delve into Brian's unique perspectives on the ever-evolving retail industry. With over 700,000 followers on social media, Brian brings a wealth of insights and observations to the table, offering a glimpse into the future of retail. Tune in to hear Brian and Paul discuss the following topics:* Brian's journey as a digital anthropologist and futurist * The role of ethics in shaping customer purchase decisions and how companies can stay ahead of the curve * The impact of the Covid-19 pandemic on the future of retail, and the disconnect between older and younger customers * The significance of customer retention and the reimagination of customer loyalty * Addressing the growing digital divide and its impact on the workforce * Navigating the challenging economic landscape for retailers in the current climate.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
Victor Dominello, NSW Minister for Customer Service and Digital Government is well regarded in the tech and innovation space and joins Retail Therapy to share his insights and experience leading the NSW State Government’s digital strategy for a number of years.
In this episode, Victor and ARA CEO Paul Zahra discuss:
- Leading government through digital innovation
- The evolution of the Service NSW app and its importance during Covid-19
- Streamlining government services
- National priorities when it comes to data, tech and innovation
- Collaboration between government and start-ups
- What’s next for Victor, in his life post-politics
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
We're kicking off Season 4 of Retail Therapy with a scene-setting conversation with Kate Pounder, CEO of the Technology Council of Australia. Kate has led the Tech Council since it was founded in August 2021 – it is the peak body representing Australia’s tech sector, and its membership includes the likes of Atlassian, Google, Microsoft, Amazon Web Services, plus many more. New and transformative technologies continue to support the retail industry's growth and evolution - and we have launched this season to help retailers navigate this space. This chat with Kate gives great insight into the current landscape of the Australian innovation agenda and the key challenges that lie ahead of its biggest opportunities, particularly around digital skills shortages. In this episode Kate and Paul Zahra discuss: * The priorities for the Tech Council heading into the new year * Key opportunities for the innovation agenda in Australia * The role of startups in the Australian retail landscape * How tech can address skills shortages * Technology and sustainability - the next frontier
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
Welcome to Season 4 of Retail Therapy, brought to you by American Express.
The ARA is the oldest, largest and most diverse national retail body, representing a $400 billion sector that employs 1.3 million Australians... the largest private sector employer in the country.
This season we will be focusing on tech and innovation within the retail industry.
We will be talking to retailers who are utilising new and transformative technologies to support their business, as well as deep dive into the stories of start-ups who are taking the lead on retail innovation.
We’ll also hear from Government and representative bodies who will outline the support available for those looking to innovate.
We’ve got a great line-up of guests... all passionate and experienced innovators we’re sure you’ll love.
For more information about the Australian Retailers Association, head to our website retail.org.au.
Thanks for listening, and we can’t wait to share Season Four with you.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
Today we welcome Craig Woolford, Senior Research Analyst at MST Marquee to the Retail Therapy podcast to round out our Christmas bonus season. Craig's 20 years of experience in analysing the retail, food and beverage industries has resulted in becoming an incredibly trusted resource among institutional investors, media and industry journals alike. We’re excited to chat with Craig about what the retail industry can expect this Christmas trading period and beyond to 2023. With his wealth of experience, Craig shares the most current insights and tips for retailers, providing his critical opinion on how to ride the record spending predicted this Christmas trading period through to next year. Plus, he shares opportunities for retailers to combat the slowdown in growth predicted to happen at some point during 2023. In this episode we cover: * The latest data and impact on company profits * November trade results, stats and trends * Where consumers money is being spent * Comparison in Christmas trade in 2021 v 2022 * Why he’s confident consumers will spend big this Christmas * Ideas to counteract lower sales in 2023
Businesses that sell online can send smarter and save time and money with Australia Post's MyPost Business. Learn more: https://auspost.com.au/business/shipping/mypost-business?cid=web:4036366:bus:ap_-_mypost_business:LK20221031012
Introducing the insightful Gary Mortimer, Professor of Marketing and Consumer Behaviour at QUT Business School and Chair of the ARA Consumer Research Committee. When it comes to research and consumer trends, Gary really knows his stuff. With over 12 years’ experience, he’s got the scoop on the latest and greatest gifting ideas, consumer attitudes to sustainable gifting and waste during the Christmas season, plus the surprising ways technology is being used to aid in-store purchases around the world. With sales targeted to reach $64 billion in the coming weeks, Gary predicts the biggest trend in 2022 will be the shift back into physical retail. He shares all the numbers and stats on what consumer spending looks like in our latest episode of Retail Therapy. In this episode Paul and Gary discuss: * Trends this Christmas compared to previous years * Sales predictions for the next six weeks * Speed v price, what consumers really want * How technology is changing the in-store experience * His take on the next buy now pay later solution * The hot gifts and gift categories for 2022
Businesses that sell online can send smarter and save time and money with Australia Post's MyPost Business. Learn more: https://auspost.com.au/business/shipping/mypost-business?cid=web:4036366:bus:ap_-_mypost_business:LK20221031012
Season's Greetings! We're pleased to welcome Gary Starr, Executive General Manager, Customer & Commercial, Australia Post to the ARA Retail Therapy podcast this week.
Australia Post plays an integral role in supporting retailers through this busy trading period and in this bonus episode, Gary gives us an overview of the state-of-play for the postal service this Christmas.
This episode covers:
- Predictions for e-commerce volumes this year
- The impact of severe labour shortages across the country
- Lessons learned from the Covid years
- Key cutoff delivery dates retailers and consumers need to be aware of
- The impact of technology on our supply chain and customer experience
Businesses that sell online can send smarter and save time and money with Australia Post's MyPost Business. Learn more: https://auspost.com.au/business/shipping/mypost-business?cid=web:4036366:bus:ap_-_mypost_business:LK20221031012
Season's Greetings! We're pleased to welcome Fleur Brown, Chief Industry Affairs Officer at the Australian Retailers Association, to the Retail Therapy podcast this week. The holidays are fast approaching and retailers are in preparation mode for the Christmas shopping rush. There’s lots of challenges facing our industry in terms of supply chain and staff shortages, but plenty to be optimistic about from a sales point of view. At the ARA, we’re fortunate to have an incredible network of strategic partners and that’s allowed us to produce the most comprehensive Christmas insights in our history. We explore these insights, plus more, in this first episode of the Christmas Special Series for 2022. This episode explores: * Consumer spending forecasts from Roy Morgan * The impact of rising inflation and interest rates * Black Friday - are consumers shopping earlier? * Staff shortages in the retail sector, as well as supporting industries
Businesses that sell online can send smarter and save time and money with Australia Post's MyPost Business. Learn more: https://auspost.com.au/business/shipping/mypost-business?cid=web:4036366:bus:ap_-_mypost_business:LK20221031012
Joining us for Episode 11 of Retail Therapy Season 3, is Jaana Quaintance-James, Chief Sustainability Officer at the Global Fashion Group, parent to THE ICONIC – a well-known online fashion retailer in Australia and in New Zealand.
Jaana has been working in the sustainability and ethical fashion space for many years now, working at David Jones and as a consultant, assisting organisations with their sustainability objectives. She was destined for a career based on her social justice, equity and fairness values, evident even in early childhood.
In this episode we discuss:
- What drives Jaana to work in the sustainability space
- How consumer attitudes are shaping fashion
- THE ICONIC Considered, a sustainable shopping edit
- Circularity, business and consumer responsibilities
- How the brand is reducing its carbon footprint
- Leadership and stakeholder engagement
- Consumer engagement increases and impact
- Strategic priorities for fair and ethical sourcing
A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Climate-conscious husband and wife team Dean Jones and Audrey Khaing-Jones are co-founders of GlamCorner, an online designer fashion rental service – described as the Netflix of fashion. After 10 years of running their first sustainably focussed fashion business, they continue to dedicate their lives to reducing the environmental impact of the industry.
This year the duo also launched RELOOP, a service platform that allows customers to re-commerce their items. It’s a re-commerce marketplace where customers can buy, sell, recycle or repair their favourite premium fashion items.
From meeting in accounting class to building a B-Corp company with 130 employees, Dean and Audrey are a formidable force when it comes to making designer fashion accessible to everyone while keeping sustainability at the forefront of every business decision.
In this episode we cover:
- The idea that kick-started GlamCorner
- RELOOP, their new circular fashion tool
- Unpacking the importance of re-commerce
- The stark truth about textile landfill
- Start-ups winning the environmental stakes
- The changing consumer attitudes towards fashion
- Why sustainability leadership is critical
- Are the days of the big wardrobe over?
- The role of business in educating the community
- What it takes to be B-corp certified
A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Our next podcast guest is Leilani Weier, Head of Responsible Investments at Rest, a strategic partner of the ARA.
This season, we’ve been chatting about sustainability and climate change, how community attitudes have changed and what organisations are doing in their transitions to net-zero emissions. This also extends to superannuation companies like Rest. We think you’ll be intrigued to hear their story, the depth to their responsible investment initiatives and the stark truth around retirement savings if the world doesn’t act on climate change now.
Join Paul and Leilani as they discuss the risk priorities in the superannuation and sustainability space, what it takes to focus on ethical investing, actually listening and responding to what members want and creating sustainable retirement savings.
Explore topics:
- How Rest creates an ethical investments portfolio
- Deep dive into Rest’s 2050 net zero roadmap
- The who, what why of responsible investing
- The industries not to invest in
- A super fund’s approach to a sustainable future
- The possibility of a low carbon future
- Tools to get the most out of your Rest membership
A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Introducing Kylie Ahern, the CEO & Founder at STEM Matters – an agency that works with leading researchers to improve the way they communicate their stories across science, technology, arts, business and economics.
A passionate advocate for sustainability and climate change, Kylie is an award-winning publisher and entrepreneur with experience that spans media, telecommunications, science and education. In 2004, she co-founded Cosmos Media and launched Australia's top-selling science magazine, Cosmos. She’s also the publisher and editor of thebrilliant.com.au which showcases the work of people and institutions in the research and innovation space.
In this episode of Retail Therapy, Paul and Kylie discuss:
- Kylie’s career trajectory and why she started STEM Matters
- Why it’s critical to support research in science and technology
- Unpacking tech-heavy topics into snackable content
- Lack of acknowledgement around women’s achievements
- How thebrilliant.com.au is elevating science communications
- Improving investment in science
- A lesson in taking your home off the grid
- Challenges for business in the transition to net-zero
A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Our next guest on the Retail Therapy podcast is Alex Holt, Chief Sustainability Officer at Woolworths Group – one of Australia’s biggest companies and most recognisable brands. It was in June last year that this executive level leadership role was created, highlighting the firm commitment from the organisation to bring their sustainability objectives to the forefront.
Alex has been at the helm of the Woolworths Group sustainability portfolio since 2016 and led the development of their ground-breaking ‘2025 Sustainability Plan’ project. Before this, she was General Manager of Sustainability, Health and Quality.
We know why climate change and sustainability is important and why we need to work towards net-zero targets, the big question is, how do we get there? Inviting Alex into the podcast studio to chat about the Woolworths Group sustainability journey and the leadership role it’s taking in this space is well timed.
Tune in to hear Paul and Alex discuss:
- The importance of sustainability leadership roles
- The Woolworths Group's 2025 sustainability plan
- Putting people, planet and product front and centre
- Evolution of the circular economy
- Stakeholder engagement and bringing the whole team on the journey
- Community responsibility in times of crisis
- The secret sauce applicable to all businesses
- Investing in a new plastic recycling start-up tech
A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Our next guest has a wealth of experience in consulting and advising retailers on how to reimagine their physical retail space. Joining Paul for some Retail Therapy is Ian Johnston, the Founder and Creative Director of Quinine – UK-based research, strategy and design consultancy.
We’ve heard a lot about ‘why’ when it comes to the importance of sustainability, but the focus has shifted to the execution of the goals and targets. As we discover, physical retailers around the globe are creating inventive ways to hit their sustainability and diversity objectives, from travelling buses making repairs, and multi-use premises to a designated quiet hour in-store. How does the physical store play a role in the sustainability journey? How does bricks and mortar foster loyalty and trust and in turn sustainability credibility? Ian unpacks this important topic and so much more.
We cover:
- Innovative initiatives by global brands
- What a sustainability-focused retailer looks like
- Importance of an end-of-life plan
- Solutions that make a big experiential difference
- Retail stores as an education platform
- Strengthening the sustainability connection with customers
- Advice for SMBs starting their sustainability journey
- What Ian thinks will bring the industry unstuck
- Will e-commerce ever overshadow bricks and mortar?
A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
REFERENCES -
WRC Report on Sustainability in Retail - https://www.worldretailcongress.com/congess-content/behind-the-curve-the-nascent-state-of-sustainability-in-retail
Starbucks Reserve Roastery - https://www.starbucks.com.cn/en/about/news/roastery-leed-platinum-certification/
Urban Outfitters, Rialto Theatre Store - https://laist.com/news/urban-outfitters-revamping-dtlas-hi
Patagonia, Repairs truck called Worn Wear - https://www.youtube.com/watch?v=8-bvyLQ5mP0
H&M Looop - https://about.hm.com/news/general-news-2020/recycling-system--looop--helps-h-m-transform-unwanted-garments-i.html
Build Corporate Philotimy - Philotimy means decency, dignity, honesty, and a dozen other ideals encapsulating what it means to live with integrity. It is greater than the individual, positively impacting family, community, organization, and society. Research shows that companies with a strong sense of philotimy consistently outperform less-virtuous companies. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2575912
Here's part two of the fascinating and thought-provoking conversation with Sarah Wilson. Sarah is the founder of the internationally acclaimed I Quit Sugar movement, global best-selling author, thought leader, philanthropist and climate advisor. Sarah is a leading voice on mental health issues and runs her own podcast series ‘Wild with Sarah Wilson’, linked to her most recent book ‘This One Wild and Precious Life’.
Join ARA CEO Paul Zahra and Sarah Wilson for part two of their discussion, which uncovers:
- A very personal experience around mental health and anxiety
- The real reason why she sold her business – you’ll love this one!
- Why she thinks we’ve all got the ‘kamikaze energy’ in us
- The inverse correlation between opulence and innovation
A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Here’s an episode of ARA Retail Therapy you don’t want to miss. Founder of the internationally acclaimed I Quit Sugar movement, globally best-selling author, thought leader, philanthropist, climate advisor, and a truly all-round fascinating and engaging person, is the influential Sarah Wilson.
Not only has Sarah been ranked in the top 200 most influential authors in the world, she was once the host of MasterChef Australia and ex-editor of Cosmopolitan, is a leading voice on mental health issues and runs her own podcast series ‘Wild with Sarah Wilson’, linked to her most recent book ‘This One Wild and Precious Life’.
If you have ever heard or seen Sarah speak, you’ll get it when we say her passionate commitment to drive a global conversation on sustainability and climate change is relentless. She’s always walking her talk, with a unique ability to communicate important messages in a way where she shifts the status quo without being overwhelming. In fact, this episode is like a long list of hints and tips about how to be a better human!
Join ARA CEO Paul Zahra and Sarah Wilson as they discuss:
- The catalyst for Sarah devoting her life to helping others
- What it takes to be committed to climate change advocacy
- The experience of writing ‘This One Wild and Precious Life’
- Her eight-year backpacking adventure turned spiritual journey
- Living the minimalist life and what that looks like
Stay tuned for next week when we share part two of the conversation with Sarah – which is just as interesting and fascinating as the first.
A big thank you to AWS for supporting this season of the podcast. AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Our next guest on the ARA Retail Therapy podcast is the humble and passionate CEO of Greenpeace Australia Pacific since 2012, David Ritter. He has worked in the London office for five years, was a lawyer for more than a decade before that, with a particular focus on native title and recently co-authored the book ‘The Coal Truth: the fight to stop Adani, defeat the big polluters and reclaim our democracy’.
Join Paul Zahra and David as they discuss all things sustainability and the amazing work he’s doing at Greenpeace.
This episode you will discover:
- David’s love for Greenpeace and why it’s so strong
- How the major retailers approached cutting emissions
- Surprising initiatives you may not know exist
- How industry and government can work together
- His passionate view on the climate change debate
- Barriers for business in reaching net-zero targets
- Why climate change is so divisive in Australia
- How Greenpeace is flipping the energy conversation
- The new alliance of community and capital
With climate change being the biggest business disruptor on our doorstep, we welcome Nicki Hutley, Economist and Member of the Climate Council. Nicki is one of the leading voices highlighting the impacts of climate change, and is a frequent commentator in the media and is constantly working to better inform the business community on how they can be part of the change.
Thank you to ARA Partner, AWS, for supporting us in our commitment to share the greatest minds in all things retail and sustainability with our listeners.
Paul and Nicki discuss:
- Why climate change is such a divisive topic in Australia
- Easily achievable ways SMBs can take action
- The direct impact mounting emissions will have on business
- Barriers to meeting Australia’s 2030 and 2050 targets
- The global response and how Australia fairs
- Businesses implementing change initiatives
AWS is how you can have a sustainable business. Find out how AWS can help https://pages.awscloud.com/aws-sustainability-transformation.html
We’re back! For a whole new season of the Retail Therapy podcast - focussing on 'Sustainable Retail'. We’re excited to announce that Season 3 is brought to you by ARA Partner, Amazon Web Services (AWS), providers of cloud services across government, education, not-for-profits and healthcare and a subsidiary of Amazon.
This season takes a deep dive on sustainability, the climate challenges that lie ahead for businesses and how they’re adapting. To celebrate, our first guest is Luke Hargreaves, Global Sustainability Business Advisor at AWS. Luke works with businesses and governments to accelerate their transition to sustainable business models through the use of technology. We talk to Luke about AWS, Amazon in general and the role they’re playing in the sustainability space.
AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Having navigated the worst of the pandemic, businesses are now tackling the next big global disruptor in climate change. In Season 3 of Retail Therapy titled 'Sustainable Retail', we hear from business leaders, academics, and climate experts – many of them global leaders in their field - about their personal journeys in fighting for a more sustainable future. And we’ll also learn more about businesses in how they’re meeting their sustainability targets.
AWS is how you can have a sustainable business. Find out how AWS can help: https://pages.awscloud.com/aws-sustainability-transformation.html
Join us for some Retail Therapy in the Amex Lounge with Lynda McAlary-Smith, Victorian Small Business Commissioner. Her role supports the 644,000 small businesses to resolve disputes as well as providing advice, advocacy and education. No matter where your business is located, Lynda’s words will resonate.
Once having worked in the public service at both state and federal levels, including her time as the acting Deputy Fair Work Ombudsman, Lynda knows her stuff when it comes to addressing all things small business. She’s incredibly passionate and committed to representing their voice into government, ensuring the real life experience of SMBs is represented.
Starting her new role during Melbourne’s sixth lockdown was challenging she admits, given what she small businesses dealt with. Now, she sees the many innovations and entrepreneurial spirit of this community continuing on and is more passionate than ever to empower business owners.
Lynda chats with ARA CEO and podcast host Paul Zahra to discuss:
- What it’s like starting a new role during lockdown
- The many lessons and opportunities
- The tenancy relief scheme
- Impressive innovations retained post-Covid
- A frontline opinion of Melbourne’s CBD future
- Consumer driven sustainability and diversity changes
- Priorities for the Commission moving forward
We hope you enjoy the last episode of Season Two! What an inspiring bunch of retail champions we’ve had in the Amex Lounge. Stay tuned for Season Three!
With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
Taking Shape prides itself on being a one-stop-shop for women who want to celebrate their curves. ARA CEO Paul Zahra sat down with Alla Buinowicz, Managing Director of the brand for 17 years to talk all things customer related, their recent collaboration with Indigenous artist Elverina Johnson, how they’re elevating the shopping experience and more.
Brands will say they put the customer first but you’d be hard pressed to find a company that not only listens to their customers as much as Taking Shape does, but embraces the constant feedback and then puts the best ones into action.
Alla shared that “Feedback has probably been the backbone of our business, with commitment and passion about having a go.” And you can bet these key drivers for growing a business that’s been around since 1985 and is still going strong, is alive and well within the Taking Shape team.
In Episode 9, Paul and Alla discuss:
- The Taking Shape story and its growth
- Their partnership with Indigenous artist Elverina Johnson
- Why consistent customer feedback is key
- Agility, a world class team and how it equates to success
- Using digital capabilities to create connection
- Is personalised shopping the way of the future?
- Reducing their environmental impact
- What the future holds for Taking Shape
With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
We’re excited to deliver Episode 8 of our Retail Therapy podcast – a retail rich conversation with Rowan Hodge, CEO of Andersens, a well known floor covering business founded in the 1950s.
Growing up in a country town in Queensland, with two degrees under his belt in accounting and law, his retail career has taken him around the world and back again. From senior leadership roles in Battery World, Westfield and Domino's to name a few, his wealth of experience shines through in this episode.
Rowan’s commitment to developing and evolving his retail approach is impressive. He’s an advocate for franchising and gets the complexities, challenges and rewards better than most. His inspiring words resonate whether you’re just starting in retail or you’ve been running the show for decades.
In this episode Rowan and Paul discuss:
- Leadership and the commitment to learning
- The many challenges and wins of a career in retail
- Why franchising is a winning formula
- The all important role culture plays
- Customer pathways to purchase all SMBs should know
- How digital transformation is impacting retail
- Demand for sustainably sourced products
- International innovations
- The invaluable influence of mentors
With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
With over 4.7 million people, representing 41% of the total business workforce, SMBs are a big driver of Australia’s economic success – a fact Alexi Boyd is very familiar with given her 20+ years of experience working with small and family businesses. And now in her role as CEO at COSBOA – the Council of Small Business Organisations Australia – Alexi works tirelessly to advocate and support small businesses across Australia. Join Paul Zahra for some Retail Therapy this week in the Amex Lounge, where he sits down with Alexi as she shares the many opportunities that lie ahead despite the challenges businesses have faced both in the past and in the new normal of living with Covid.
In this episode Alexi and Paul discuss:
- Why SMBs are critical to our economic success
- Blocks to success and ways to overcome them
- How we could have avoided businesses closing during the pandemic
- How the landscape differs now, compared to 5-10 years ago
- An SMB that flourished in the crisis and lessons learned
- Is being an omni-channel business critical?
- COSBOA’s current support and advocacy work
- How to embrace sustainability, climate change and diversity
With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
To give us an insight into a wonderful family small business success story is Dean Salakas, Chief Party Dude of The Party People. Starting out in Sydney, The Party People are now Australia’s largest stockist of party supplies with over 25,000 products including themed decorations, balloons and costumes.
Dean’s childhood entailed his mum Mala dressing up as a clown on weekends, part of her home-based kids party business. Her risk taking and entrepreneurial outlook made for a fun childhood and now, Dean runs The Party People with his brother Peter.
He candidly shares what it’s like to run a family business and what it took to launch an online presence in the late 90s at a time when many retail brands weren’t even online, let alone had a functioning website.
In this episode, ARA CEO Paul Zahra and Dean discuss:
- The truth about what it’s really like running a family business
- How being an e-Commerce early adopter paid off
- Critical insights and lessons learned running an SMB
- Empowering staff to freely contribute ideas
- A glimpse into exciting tech trends hitting the part industry
- Refreshing advice for SMBs when going online
- Future expansion plans
With special thanks to ARA strategic partner, American Express, for enabling this podcast series to come to life. Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
Introducing Phoebes Garland, whose unplanned career in fashion has turned into an inspiring story of success. She is the co-founder of fashion management and consultancy Garland & Garland Fashion, owns lifestyle brand GxG Collective, is ambassador to not-for-profits Shake it Up Australia and Adopt Change and she also works with the fashion design studio at the Australian Fashion Council.
To say her finger is on the pulse when it comes to upcoming trends in the fashion industry is an understatement. With her 25 years of experience in sales publishing, advertising and fashion, she has an incredible childhood story that has influenced the way she does business today.
So what does implementing sustainability practices actually look like for a jewellery brand? What keeps someone like Phoebes in love with the fashion industry which can at times be very competitive? Find out this and more in episode 5 of the Australian Retailers Association Retail Therapy podcast.
In the Amex lounge, Paul and Phoebes discuss:
- How Phoebes childhood influenced her approach to business
- The fashion industry’s response to Covid and lasting changes
- Embracing emerging innovation and technology trends
- Sustainability tips for SMB’s
- What it’s like being a not-for-profit ambassador
- Advice for the next 12 months and some keys to success
ABOUT THE ARA:
The Australian Retailers Association is the oldest, largest and most diverse national retail body, representing a $360bn sector which employs 1.3 million Australians and is the largest private sector employer in the country. Learn more: retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
Are you surprised to know that Australian consumers are tapping on over 4 million shopping tags every month on social media?
Joining us for some Retail Therapy in the Amex Lounge today is Kate Box, Director, Global Business Group, Retail ANZ at Meta. Kate has been with the social media giant for over 10 years, helping businesses to grow and expand their digital presence.
Following a number of exciting trends that have emerged in the digital space over the past couple of years, we chat about the role Meta has played, their support for small business and the interesting innovations being rolled out to help SMB’s increase their online presence and drive sales.
Paul and Kate discuss:
- How Facebook and Instagram have embraced online shopping
- Does increased social media usage correlate with increased sales?
- Is replicating the in-store experience online the right thing to do?
- Innovations in the personalised shopping experience
- AR trends and beyond
- Support for small businesses drive social media sales
- Digital trends and case studies to stay ahead of the curve
- How social platforms are evolving the online shopping space
- Advice on navigating the ever changing world of ecommerce
ABOUT THE ARA:
The Australian Retailers Association is the oldest, largest and most diverse national retail body, representing a $360bn sector which employs 1.3 million Australians and is the largest private sector employer in the country. Learn more: retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ARA CEO Paul Zahra sat down with The Hon Bruce Billson, Australian Small Business and Family Enterprise Ombudsman to discuss all things SMB.
Bruce’s work in Cabinet and stint in retail as an arts and crafts store owner have primed him for his current role. His genuine commitment to seeing the sector thrive stems from his vision that small business truly is the engine room of the economy and Bruce, we’ve discovered, is their biggest champion.
Paul and Bruce discuss:
- His career from retail to cabinet minister to now
- Behind the scenes as the champion for small and family business
- Issues Bruce and his team tackle on the daily
- Bruce's approach to the sector’s challenges, pre and post Covid
- Why the ‘family’ part of small business in Australia is so special
- Supporting mental health
- Sage advice to business owners as we embrace the new normal
- Exciting times on the horizon – what’s in store?
ABOUT THE ARA:
The Australian Retailers Association is the oldest, largest and most diverse national retail body, representing a $360bn sector which employs 1.3 million Australians and is the largest private sector employer in the country. Learn more: retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
Did you know that about 38% of small businesses in Australia are owned by women?
In this episode of Retail Therapy ARA CEO Paul Zahra speaks with Amanda Rose, a powerful advocate for women in business. Amanda is the Founding Director of Western Sydney Women and Founder & CEO of Small Business Women Australia.
Paul and Amanda cover:
- Amanda’s tips for starting a new business
- The number one issue facing women in business
- The power of diversity in thought and confidence
- How to follow the money and future proof your business
- Pay discrepancies for women depending on location
- The resilience of businesses in Western Sydney
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
We're kicking off Season Two of the ARA's Retail Therapy podcast with this fantastic chat with Steve Plarre, CEO of Ferguson Plarre Bakehouses, an award-winning family business with a proud history dating back over 110 years.
Ferguson Plarre is an iconic business, famous for its cakes, pasties and pies and a great case study for small business success.
Steve and Paul discuss:
- Becoming a viral sensation during lockdown
- The history of Ferguson Plarre
- The benefit of franchising
- Growing up in a family business
- The secret to a perfect pie
- Developing new products inspired by global food trends
- Dealing with lockdowns across 87 Victorian stores
- Growing with your values intact
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
We are thrilled to announce that Season 2 of the ARA's Retail Therapy podcast is launching next week. This season, we're looking at small business. Small business is big business. 95% of our members are small to medium businesses - the backbone of the Australian economy - and we are proud to represent the interests of these businesses. ARA CEO Paul Zahra speaks with the people behind the small businesses that are the life blood of so many of our communities, and with industry leaders who are shaping the small business landscape. ARA Retail Therapy Podcast is proudly brought to you by American Express. Learn more about American Express: https://lnkd.in/gEFxmqR
To round out our ‘best of’ episodes we’re taking a look back at the insights we learned about the work/life balance of the top retail CEOs in Australia.
Do they wake up at 5am? How do they fit it all in? What’s their exercise routine? Take a sticky beak into the lives of our guests...
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
The topic of Diversity, Equality & Inclusion was a common conversation thread throughout series one of Retail Therapy and we are delighted to share with you some snippets from Australia’s top retail CEOs and leaders.
In this Best of Season One, our guests candidly share their experience throughout their own careers and insights into creating change in their organisations. As leaders, creating an inclusive and welcoming workplace for generations to come is at the top of their priority list.
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
Let's continue our look back at the 'Best of Season One' of the ARA Retail Therapy podcast.
This week we’re focusing on the digital trends and innovations that are occurring within the retail industry, many accelerated by COVID-19 and the heavier reliance on digital for convenience and safety by our customers and teams.
As leaders at the top of their organisations, our guests from Season One have their fingers on the pulse when it comes to innovation. Their insights into the future of retail and how digital drives different categories are a must listen.
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
Let's continue our look back at the 'Best of Season One' of the ARA Retail Therapy podcast.
This week we're focusing on our discussions about sustainability, where our guests shared what they believe the role of retailers is in driving better sustainability outcomes for our planet, as well as what their organisations are doing now and into the future to tackle climate change.
Sustainability and climate change are becoming increasingly important issues for retailers in Australia and across the globe. The retail sector plays a unique role in the community, with the potential to drive meaningful change in our transition to the low-carbon economy of the future, and an ability to powerfully influence consumers and suppliers in the shift towards more sustainable production and consumption.
We learned a lot from our guests about what consumers are calling for and what they are doing both in-store and in the supply chain to address this.
Thank you for your continued support of the ARA’s Retail Therapy podcast. We can’t wait to share what we have planned for season two.
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
To celebrate the end of the crazy year that was 2021 and the conclusion of the first season of Retail Therapy, over the next couple of months we’ll be running through some of the highlights from our most recent conversations as part of the ‘Best of Season One’ series.
Each fortnight we’ll be focusing on a topic such as leadership, work/life balance, sustainability, diversity and innovation.
First up... we’re looking at leadership. With such a high calibre of retail leaders and influencers this season, our chats about leadership were both insightful and inspiring. Enjoy!
Thank you for your continued support of the ARA’s Retail Therapy podcast. We can’t wait to share what we have planned for season two.
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
In the final ARA Retail Therapy podcast Christmas special, ARA CEO Paul Zahra speaks with Edwina McCann, Editor-in-Chief of VOGUE Australia.
Edwina is responsible for the VOGUE brand across digital, print and social media platforms. VOGUE is synonymous with fashion and beauty and the internationally recognised brand is read by millions of people across the globe.
In this episode Edwina and Paul discuss:
- The resilience of Australian fashion designers
- Manufacturing and supply chain issues
- The boom of the luxury market
- The impact of fashion on mental health
- What’s in store for fashion events moving forward
- Sustainability priorities for brands and consumers
- Indigenous designers and storytelling
- Digital transformation in the magazine industry
- The essential wardrobe items for Summer
- The perfect Christmas day
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
Christmas special: Joining ARA CEO Paul Zahra for some Retail Therapy in the Amex Lounge today is Gemma Rees, Managing Partner at Fabric and Keenan Motto, Creative Partner at Fabric – which is part of the TBWA network – a strategic and design-led agency specialising in fashion and lifestyle brands.
Since the launch of the agency in 2019, Fabric has developed some iconic campaigns for retailers including MJ Bale, General Pants and Sheridan – they are also a strategic partner of the ARA, delivering our new brand and design systems as well as other campaigns to support and promote the retail industry.
As we head into the important festive trading period – a well-executed campaign around Christmas could make or break the fortunes for a retailer. Gemma and Keenan sat down with Paul Zahra in the Amex Lounge to talk about the upcoming Christmas shopping period and explore their top tips to retailers during this critical time.
Paul, Keenan and Gemma discuss:
- The time and effort that goes into bringing a Christmas campaign to life
- Functional and tactical Christmas campaigns
- Leaning into the mindset and emotion of people
- The evolution of Christmas campaigns over the years
- Taking an omni-channel approach to reach wider audiences
- The role of online and in-store experiences
- The uniqueness of an Australian Christmas
- Conscious consumerism, sustainability and circularity trends
- Iconic Christmas campaigns that have left a lasting legacy
Check out Fabric Agency: https://www.fabricagency.com.au/
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
In this first Christmas bonus episode of Retail Therapy, our own Chief Industry Affairs Officer Fleur Brown joins ARA CEO Paul Zahra in the AMEX Lounge to discuss the upcoming Christmas shopping season and what's in store for retailers.
Paul and Fleur discuss:
- International supply chain issues
- Favourite Christmas movies
- Expected Christmas spending broken down by state and territory
- Most popular items this year
- WFH trends impacting top items
- What goes on behind the scenes at a department store during Christmas planning
- Looking for tradition after a tough year
- How consumer sentiment is tracking
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
In the last episode of Season 1 of Retail Therapy Paul Zahra speaks with Erica Berchtold, CEO of THE ICONIC. THE ICONIC is part of Global Fashion Group, one of the world's largest fashion retail businesses, connecting over 10,000 global and local fashion brands to a market of more than one billion customers.
THE ICONIC has seen huge success since its inception in 2011 and with Erica now at the helm, the brand continues to evolve and transform to serve customers and partner brands in incredibly innovative ways. Her insights into leadership, digital innovation and utilising customer data are essential listening for any retail leader, innovator or business owners.
In this episode of Retail Therapy, Paul and Erica discuss:
- Integrating bricks and mortar with online retailing
- Being a data driven business
- The journey to becoming a CEO
- How we’re all buying trackies, ugg boots and sexual wellness products
- Sustainability progress in the retail industry
- Advice for women in the industry
- What keeps Erica up at night
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: https://www.retail.org.au/
Follow us on LinkedIn, Facebook, Twitter and Instagram.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
Joining Paul Zahra for some Retail Therapy this week in the Amex Lounge is Camilla CEO, Jane McNally. Jane is responsible for bringing the artistic vision of designer Camilla Franks to life.
Camilla is a much-loved Australian fashion brand, with 21 boutiques across the country, showcasing vibrant clothing and accessories for women - and a growing collection of menswear as well.
Jane and Paul discuss:
- Designing with inclusivity
- Fashion as collectors' items
- Growing up with resilience
- Developing ambition
- Her start in retail
- Learning ‘cash is king’ the hard way
- Leadership during Covid
- Living brand purpose and values
- Camilla’s focus on sustainability
- What’s in the pipeline for the brand
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
Joining us for some Retail Therapy this week in the Amex Lounge is Richard Murray, the chief executive of JB Hi-Fi – one of the biggest retail businesses in Australia – and one that has done incredibly well throughout the pandemic as people stocked up on products for their homes – new TVs, entertainment systems and the like.
Richard has been the CEO of JB Hi-Fi since 2014 and in April this year announced that he would be leaving to join Premier Investments – which includes the brands of Just Jeans, Portmans and Peter Alexander.
In this episode of Retail Therapy Paul and Richard discuss:
- Richard’s move to Premier Investments from JB Hi-Fi
- His love and passion for retail
- Diversity and representation
- How small business is the engine room of the economy
- What you learn from your first job in retail
- A day in the life of Richard Murray
- Jumping at opportunities
- Being proud to be a retailer
- Designing digital retail spaces
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
We’re excited to share this week's episode of the Retail Therapy podcast with you - a candid and insightful conversation with one of Australia's leading retail and technology influencers, Pip Marlow, CEO of Salesforce ANZ & ASEAN.
Salesforce is a global leader in Customer Relationship Management, helping businesses grow and increase sales and to better understand their customers, through innovation and insights.
As CEO of Salesforce ANZ & ASEAN, Pip is responsible for ensuring Salesforce delivers on its values of trust, customer success, innovation and equality for both customers and community across Australia and New Zealand.
Prior to Salesforce, Pip was Chief Executive Officer Customer Marketplace at Suncorp, where she was responsible for driving customer focus into all aspects of Suncorp’s business including strategy, customer care, partnerships and innovative solutions that add value for customers. Prior to joining Suncorp in 2016, Pip was at Microsoft for 21 years where she held a number of roles for them in Australia and the USA. This culminated in her role as the Managing Director of Microsoft Australia for 6 years.
In Episode 7 of Retail Therapy, Pip and Paul discuss:
- What you learn being a ‘global citizen’
- Her career to date, and why she chose the world of IT
- Using technology to solve problems
- How to make conscious work life choices
- How Pip protects her time, the art of saying no
- Diverse and equal workplaces
- How to be an ally
- Creating inclusive parental leave
- How they met during the Marriage Equality debate in Australia
- Sustainability at Salesforce
- Having both ambition and humility
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
We are delighted to share the next episode of ARA Retail Therapy – with Michael Schneider, Managing Director of Bunnings Group.
Bunnings is Australia’s leading retailer for home improvements and is one of the most recognisable brands in the country. With more than 350 trading locations and 48,000 team members, Mike’s insights into leadership, growth, collaboration and innovation are incredibly valuable.
Michael was appointed Managing Director, Bunnings Group in May 2017 following his appointment as Managing Director, Bunnings Australia & New Zealand in March 2016. Prior to this, Michael led the store operations teams across Bunnings Australia and New Zealand, after joining Bunnings in 2005.
Before joining Bunnings, Michael held a range of senior operational, commercial and human resource roles across regional and national markets, both in retail and financial services businesses.
Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD.
Paul and Mike discuss:
- Mike’s journey to the top job at Bunnings
- The role of leaders in retail to coach and develop
- Managing stores in each state and territory, each with different Covid safety rules
- How Bunnings pivoted during Covid-19
- Unique connections to community
- The future sustainability plans at Bunnings
- Mentors and becoming a mentor to pay it forward
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
This week we take a slight change of pace from our previous podcast episodes where we’ve been speaking to retail business leaders. But as the Lord Mayor of Melbourne, Sally Capp and her team play an important role in supporting business growth in the Melbourne CBD and to help small businesses navigate the ongoing challenges of the COVID-19 pandemic.
Lord Mayor Sally Capp has had some interesting roles in the past, including Agent-General for Victoria in the UK, Europe and Israel. ‘What’s that job?’ you may ask... Sally explains during the interview.
Paul and Sally Capp discuss:
- The big C word... COVID
- Finding a new rhythm for CBD working
- Creating a city of possibility
- Growing up in a family small business
- Jumping at new opportunities
- Shaping the future of communities and the economy
- Local government beyond roads, rates and rubbish
- Navigating the male-dominated corporate world
- The value of diversity, equality and inclusion
- Having a risk appetite
- With risk comes the best learning
Learn more about American Express.
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
We’re excited to share episode 4 of the Retail Therapy podcast, proudly brought to you by American Express. Join Paul Zahra in the AMEX Lounge to chat with Karen Bozic, the Group CEO of craveable brands. – which is made up of Red Rooster, Oporto and Chicken Treat.
Karen joined craveable brands in December 2019 as Group CEO. As a highly experienced executive and Board member, Karen was able to lead and positively drive outcomes across ASX listed corporations and private companies having done so in some of Australia's most iconic retail brands including Caltex, Woolworths and Rebel Sport.
In complex and transformational environments, Karen has a track record in developing and executing strategy, building and transforming businesses and developing, engaging and sustaining high performance teams.
Paul and Karen discuss:
- Smash repairers and chicken shops
- Morning routines in a leadership role
- Changing habits during lockdown
- Enjoying responsibility and loving a challenge
- Ongoing labour and location challenges
- Learnings from the first 12 months as a CEO
- Workplace productivity
- Lessons from different disciplines
Learn more about American Express.
ABOUT THE ARA:
The Australian Retailers Association (ARA) is Australia’s oldest, largest and most diverse retail body, representing a $360bn sector which employs one in ten Australians. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
“I think the most powerful thing a leader can do is actually listen and act on advice, as opposed to sprouting it. There is a perception that leadership is about having all the answers and knowing what to do, but I think sometimes it’s more powerful to do the opposite.”
In this episode of Retail Therapy, Paul Zahra speaks with Anthony Heraghty, Group Managing Director and CEO, Super Retail Group – one of Australasia’s largest retailers, housing iconic brands including BCF Boating Camping Fishing, Macpac, Rebel and Supercheap Auto.
Prior to his appointment as Group Managing Director and Chief Executive Officer, Anthony was Managing Director – Outdoor Retailing (2015–2019) where he was responsible for the BCF, Rays and Macpac businesses. Anthony has served in a variety of senior roles including Group General Manager of Underwear for Pacific Brands Limited, where he led the overhaul of the Bonds business from a wholesale operation to an omni-retailer, Global Marketing Director for Foster’s Group Limited and Managing Director for George Patterson and McCann Erickson.
In this episode, Paul and Anthony discuss:
- What you learn growing up in a family small business
- Putting the customer first, second, third and fourth
- Retail being a ‘changeathon’, where nothing is constant
- The importance of data and analytics, but also gut feel
- Thinking beyond product, price and convenience
- Demystifying a day in a life of a CEO
- Leadership and ambition
Learn more about American Express.
ABOUT THE ARA:
The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $362 billion retail sector that employs approximately 1.3 million people nationwide. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
“If I look back in 5 years’ time, and together as an industry we haven’t embraced the opportunity to really make a difference in sustainability, training and skills development, diversity and women in the workforce… I’ll be disappointed because I feel we have such a privileged position representing so many people across Australia.”
In this episode of Retail Therapy, we speak with Sarah Hunter, the Managing Director of Officeworks – the go-to retailer for so many of us when it comes to office supplies, tech equipment and for families when it’s time for back to school.
Prior to taking on the lead role at Officeworks in 2019, Sarah was Demerger Program Director at Coles, overseeing the successful implementation of the demerger of the business from Wesfarmers in 2018. Sarah joined Coles in 2010, and held various senior positions, including General Manager Workplace Strategy; State General Manager Victoria; Financial Controller and General Manager of Finance for Coles Express, Coles Liquor and Coles Supermarket Operations. Before joining Coles, Sarah worked in the United Kingdom for more than 10 years, holding a number of senior commercial positions in banking and airports, including Strategy and Finance Director at Gatwick Airport from 2006 to 2010.
In this episode, Paul and Sarah discuss:
- Putting customers at the heart of decision making
- Growing through COVID-19 and dealing with ongoing lockdowns as a team
- Flexible working and the future of the workforce
- Embracing technology in all forms and QR code confidence
- The day in a life of a Managing Director
- Embracing the opportunity of diversity and inclusion
- Officeworks’s sustainability journey in the circular economy
- Women in retail and the importance of participation
- The importance of belonging, rather than inclusion
Learn more about American Express.
ABOUT THE ARA:
The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $340 billion retail sector that employs approximately 1.2 million people nationwide. Learn more: retail.org.au
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What do canoes, boxes of wine and air-fryers all have in common? They are just some of the items Australia Post delivered, or sold, to Australians during lockdown.
This first episode of Retail Therapy features a fantastic conversation with Nicole Sheffield, Executive General Manager, Community and Consumer at Australia Post.
Nicole Sheffield is a highly accomplished senior executive with extensive experience in the media, marketing and digital industries. With an intrinsic understanding of the Australian consumer, Nicole is accountable for delivering seamless experiences across the key customer channels including Australia’s largest retail network, with over 4,300 post offices, the customer contact centre and digital channels.
Paul and Nicole discuss:
- Australia Post's position in the overall retail landscape
- Shopping trends brought on by COVID-19, and what is here to stay
- The importance of the local post office for rural Australians
- Australia Post's big 2021 sustainability goal
- Nicole's diverse career and background
- What it takes to be a good leader, and Australia Post's current leadership
Learn more about American Express.
ABOUT THE ARA:
The Australian Retailers Association is the oldest and largest Australian retail industry group, representing the $340 billion retail sector that employs approximately 1.2 million people nationwide. Learn more: retail.org.au
Follow us on LinkedIn, Facebook, Twitter and Instagram.
Launching May 2021. Welcome to Retail Therapy - a podcast proudly brought to you by American Express. Each episode we’ll be chatting to a leader in Australia’s retail industry, including the CEOs of some of Australia’s biggest retailers. We’ll be finding out what makes them tick… What defines their leadership style… And how they got to the top of their game.
Learn more about the ARA: retail.org.au
Learn more about American Express.