Supplier Experience Live from HICX: Recent Episodes
HICX
Discover the latest topics, trends, and discussion points in the world of procurement technology with Supplier Experience Live from HICX. Listen as we talk to industry experts and leading analysts from around the world.
HICX enables the world’s leading brands and manufacturers to deliver a great experience to their suppliers. We work with enterprises globally to help them overcome significant challenges in supplier management for risk, compliance & governance.
https://www.hicx.com/podcasts/
Supplier marketing is the process by which companies engage suppliers, build strong supplier relationships and create supplier value in order to capture value from suppliers in return,” Anthony Payne, CMO at HICX, explained at Supplier Experience Live 2023 Conference during a session about how to drive supplier adoption & engagement with supplier marketing.
The session covers:
- What is the main cause of initiative fatigue for suppliers
- What is supplier marketing
- How to use a simple marketing framework to drive supplier adoption and engagement
- Top 6 recommendations to drive supplier adoption and engagement
When it comes to standardizing the suite of tools, Ruth explains the most important thing to get right for your people to use the product is to ensure its value for suppliers: “What’s critical in order for your internal team actually having the appetite to use the tools, is that those tools have to work for your suppliers in the market.”
The Heineken session at Supplier Experience Live 23 covers:
- The digital transformation journey of Procurement at Heineken
- How to successfully digitize the procurement function
- Top 3 key learnings from digitizing Procurement
So this is where we have to put ourselves in our supplier’s shoes and start to understand their pain,” Dr. Elouise Epstein, Partner at Kearney, explained during a keynote speech at the 2023 Supplier Experience Live Conference.
What we need is a way for the user to own their data, allowing them to share it when and where they want, while keeping the data up to date in one place and syndicated into all the different environments.
Some of the key points include:
- What is wrong with our “modern” supply chains
- The biggest problem with enterprise supply chains today
- The future of supply chain technology
- Why should you care about the voice of your supplier
- How to win together with your suppliers using data
Supplier Experience Live is going LIVE! - 10th October 2023
Transform your procurement and supply chain strategies into a competitive advantage at HICX Supplier Experience Live, our official DPW half-day side event in Amsterdam on 10th October.
Learn directly from industry experts and leading professionals who are reshaping their procurement landscape, such as Dr. Elouise Epstein, Ruth Bromley from Heineken, Marc Bengio from Johnson & Johnson, and many others.
Register and check the full speaker list here.
How Current Trends Drive Tech Adoption and Better Ways of Working with Yash Rai
In this episode of the Supplier Experience Live podcast, we spoke with Yash Rai, Vice President, Procurement and Supply Chain Solutions at The Smart Cube. Yash has over 14 years of experience working in the procurement domain. He loves the industry and is extremely passionate about technology and learning about best-of-breed solutions and capabilities.
In our conversation with Yash, we discussed the following:
- The top 3 trends in Procurement for Life Sciences in response to recent geopolitical risks
- How to benefit from best-of-breed technologies in Life Sciences Procurement
- New ways of working with enabling technologies and increased collaboration with suppliers
In this episode of the Supplier Experience Live Podcast, we head to Pittsburgh, Pennsylvania to speak with Anand Singh, who is VP of Integrated Supply Chain at Sword Health.
Anand started working in Procurement and Supply Chain at an early age in his family business. He was managing a small fleet of two trucks serving their most important clients, including Unilever. His father started the logistics and distribution company on the East coast of India.
From there, his career took him to the USA, where he has worked in many large organizations across different industries. These included Cooper Tire & Rubber in the automotive sector as well as nine years with Philips Healthcare.
With Anand, we discussed:
- How to be better prepared for unexpected disruption
- The impact of Industry 4.0 in the area of supply chain management
- How to get the most out of your technology and engage stakeholders
How to improve relations with suppliers and build the Procurement function of the future
In this episode of Supplier Experience Live, we circle back to Dr. Charlotte Anabelle de Brabandt, Head of IT Partner Management & Head of IT Governance US at ZF Group and Max Kent, CEO at Procure Services LTD.
The discussion focused on key findings from our recent Voice of the Supplier Survey and reactions to the results from an industry-insider perspective and a supplier point of view.
With Charlotte and Max, we discussed:
- Why suppliers find it challenging to do their best work for their biggest customers
- How relationships with suppliers can be strengthened
- How to avoid the pitfalls of bad procurement practices to improve your supplier relationships
- How to deal with the multitude of systems for completing various workflows
- How self-service and automation enhance supplier relations
- Questions to consider for your own supplier satisfaction survey
- How to separate yourself from other buyers and become customer-of-choice
- How the growing importance of the suppliers’ perspective will affect the evolution of the procurement function
How Far Procurement Has Come Due to Technological Advancements with Canda Rozier
In this episode of Supplier Experience Live Podcast from HICX, we welcomed Canda Rozier, a Procurement Evangelist and Consultant. Canda gained her Procurement knowledge and expertise as a former CPO of several global organizations, before founding her own consulting company, Collabra Consulting, which is focused on procurement transformation, sourcing excellence, and cost improvement.
She also often contributes to sourcing industry publications, speaks at procurement conferences and events globally and is winner of the 2019 Sourcing Star Award of the SIG Future of Sourcing Award.
We had the pleasure of talking to her about:
- Trends she is seeing that are impacting Procurement today
- Challenges procurement leaders are facing and her approach to digital transformation
- The importance of data and the technological revolution
The Role of Technology in the Future of Procurement with David Yarkin
For this episode of the Supplier Experience Live Podcast, we were joined by David Yarkin, Founder and CEO of Procurated, and a former CPO. David is a procurement practitioner who has spent nearly twenty years working in a number of organizations both in the public and private sectors. After gaining experience, David went on to establish his own business, Procurated, which connects public sector buyers with peer-reviewed suppliers.
With David we discussed:
- The importance of understanding suppliers’ historical performance
- Digital transformation in Procurement
- How to prepare for technological transformation within the procurement community
- How to improve supplier relationships
- Why the suppliers’ perspective is important for procurement professionals
What Darwin’s Theory Can Tell Us About Procurement & Supply Chains with David Loseby
For this episode of the Supplier Experience Live podcast from HICX, we welcomed David Loseby. David is an advisor, author, speaker, and visiting scholar at the University of East Anglia. David describes himself as a ‘pracademic,’ or practitioner academic, having held various global CPO roles across a number of industries, including retail, FMCG, pharmaceuticals, aerospace and defense, manufacturing, and banking. His focus is on delivering change and transformation within organizations.
With David we discussed:
- An alternative approach to digital transformation
- Digital Darwinism and evolution within supply chains
- Adoption challenges and future of Procurement
An Interview on Taking Procurement to the Next Level with Rich Sains
For this episode of Supplier Experience Live Podcast, we were joined by Rich Sains. Rich is a procurement practitioner who has spent over twenty years working in a number of organizations for various industries, including retail, hospitality, and FMCG. After gaining experience, Rich went on to establish his own business, Acada, which provides a procurement platform focused on performance, insights and analysis that helps procurement teams increase capacity and reduce time to value.
With Rich we discussed:
- How Procurement has evolved to become a more strategic function
- How transformation impacts people, skills and roadmaps needed today
- The technological revolution of Procurement
An Interview on Modern Procurement with Nick Ralphs
For this episode of Supplier Experience Live by HICX, we were joined by Nick Ralphs. Based in Glasgow, UK, Nick is a Director of NJR Procurement, an organization focused on ‘Increasing Value and Managing Risk in Purchasing and Supply Chains.’ Nick is also an active consultant and specializes in training procurement teams through the DevelopMyTeam platform.
With Nick we talked about:
- Trends and Challenges in Procurement
- Procurement taking charge
- Bettering supplier relationships with modern technology
An Interview on the Challenges Facing Procurement Today with Jon Hansen
In this episode of Supplier Experience Live, we welcome Jon Hansen. Jon is a renowned writer and speaker in procurement. Starting his career as a software company founder, he now runs a Procurement Insights blog and hosts a podcast, PI Window on The World Show which airs on Blog Talk Radio. Deservedly, Jon also sits among the Top 50 Global Thought Leaders in this space.
We have welcomed Jon to discuss the challenges Procurement is facing today, as well as:
- What ‘procurement transformation’ means in practice
- Taking into account the suppliers’ perspective and experience
- Procurement taking ownership
An Interview on Digital Procurement with Charlotte de Brabandt and Max Kent
In this episode of Supplier Experience Live, we welcome Charlotte de Brabandt and Max Kent. Max is Vice President of Global Procurement at AP automation experts, Compleat Software. Charlotte is speaker, trainer, and ambassador for the Institute for Supply Management (ISM) with over 10 years of experience in global procurement.
In this episode, we explore the topic of digitalization in Procurement, including the concept of a digital-first approach, the growth of new technologies and a discussion on the issue of bad data.
Retaining and Motivating Procurement Talent with Charlotte de Brabandt
For this episode, we welcome a familiar guest on HICX’s webinars and the Supplier Experience Live podcast, Charlotte de Brabandt. Charlotte is a speaker, trainer, and ambassador for the Institute for Supply Management (ISM), with over 10 years of experience in global procurement. In this podcast, Charlotte joins us to discuss the importance of retaining and motivating today’s procurement talent to become leaders of tomorrow. We explore:
- Why now is the time to be in Procurement
- Key skills procurement leaders of the future will need
- How to keep procurement professionals motivated through change and disruption
An Interview on Investments in Procurement Technology with Iain Campbell McKenna
For this episode of Supplier Experience Live podcast by HICX, we have welcomed Iain Campbell McKenna. Iain a Managing Director at Sourcing Solved, an executive search consultancy company, where he works with clients to help them successfully optimize outcomes of their investments in procurement, technology and through areas such as innovative change management strategies, including advanced hiring practices. He is also a host of the Procurement in 5-Minutes, a podcast aiming to solve some of the biggest challenges within Procurement in only 5 minutes.
An Interview on Lessons from 25 years in Procurement with Peter Bolle
For this episode of the Supplier Experience Live Podcast from HICX, we welcomed Peter Bolle. Peter is a former Senior Strategic Procurement Manager at Air Canada, who, after more than 25 years at the organization, has a wealth of experience in areas including strategic sourcing, category management and supplier management.
An Interview on Innovation, New Technologies and 'Fifth Generation Purchasing' with Herve Legenvre
For this episode of the Supplier Experience Live Podcast from HICX, we were joined by Herve Legenvre. Based in Geneva in Switzerland, Herve holds a number of roles. He is Director of the EIPM Value Creation Observatory, where he conducts research on innovation, purchasing and new technologies that are changing industries. He is also co-author of the recently released book Fifth Generation Purchasing: When Pace Meets Power.
An Interview on Building a Case for Supplier Information Management (SIM)
For this episode of the Supplier Experience Live podcast, we have repurposed our webinar with Stephane Sacherer on ‘End-to-end SIM Strategy: Building a Case for SIM’ into a shorter version of a podcast episode. Stephane is an Associate Director, Global Procure to Pay at Mondelez International. Mondelez sits among a class of leaders, who are putting supplier information management and supplier experience at the heart of their digital transformation.
An Interview on How Sustainable Procurement Programs Foster a Greener Future with Charlotte de Brabandt & Max Kent
Ahead of the 2021 United Nations Climate Change Conference (COP26), held between 31st October and 12th November, we welcomed Charlotte de Brabandt and Max Kent to the Supplier Experience Live podcast, to discuss how sustainable procurement programs foster a greener future. Charlotte is a speaker, trainer, ambassador for the Institute for Supply Management (ISM) with over 10 years of experience in global procurement. Max is currently Vice President of Global Procurement at AP automation experts, Compleat Software.
An Interview on Why Now Is The Time to Be In Procurement with Stephen Day
For this episode of Supplier Experience Live from HICX, we are joined by Stephen Day. Stephen is Chief Procurement Officer at Kantar, a data analytics and brand consulting media company based in London. Stephen’s expertise is wide ranging, from operations management, to supply chain management, multi-country transformation and change management. Stephen talks to us about why now is the best time to get a foot in the door of the procurement industry.
An Interview on Cloud-Based ProcureTech Solutions with James Meads
For the twelfth episode of Supplier Experience Live from HICX, we are joined by James Meads. James is an advisor on cloud-based procurement technology solutions and an advocate for best-of-breed solutions. Based in Bulgaria, he has aligned his business to focus on the three megatrends which will shape procurement and supply chain for the next five years: driving digitalization, improving sustainability, and reducing supply chain risk.
An Interview on The Rise of Marketing Procurement with Sarah Scudder
For this episode of Supplier Experience Live from HICX we welcomed Sarah Scudder. Based in San Francisco, Sarah is a data-driven marketing strategist, social media influencer, and public speaker. She is an advocate for ‘marketing procurement’ and is currently busy working on marketing and sales strategies for a procurement software start-up, Real Sourcing Network, a technology company that provides an innovative and painless way for companies to buy high-quality print and packaging.
An Interview on Data sharing for Machine Learning and AI – Procurement Analytics with Dave Food
For this episode of the Supplier Experience Live podcast from HICX, we welcomed Dave Food. Dave is Strategy Director at Prophetic Technology and Principal Lecturer at WMG, University of Warwick. His expertise is wide-ranging, from supply chain logistics, procurement analytics, and marketing through to innovation. Within this scope, Dave discussed with us trends in blockchain, big data, AI, drones, machine learning, and 3D printing.
An Interview on Procurement Trends with Daniel Barnes
We are joined by Daniel Barnes to discuss procurement trends, Daniels expertise lies in bringing Procurement and commercial teams in line with wider company aims. He does this to, in his words, “create a tone of value, build robust supply chains, analyze spend and ensure your contract terms aren't war and peace for the sake of it.” Daniel has also founded an online resource center, World of Procurement, to create content to make such topics more accessible, engaging and interesting.
An Interview on Positive Disruption with Joanna Martinez
We welcome Joanna Martinez, who helps businesses transform their processes by educating and motivating their employees. A regular speaker on the event circuit, Joanna coaches, advises and consults on all areas relating to procurement and supply chain. She has also recently published her own book, A Guide to Positive Disruption, subtitled, ‘How to Thrive and Make an Impact in the Churn of Today's Corporate World’.
An Interview on Transformation in Procurement & Technology with Karthik Rama
During this episode of Supplier Experience Live from HICX, we are joined by Karthik Rama. Karthik is referred as the ‘Procurement Doctor’ as he uses his deep expertise that he has gained over the years to help various organizations around the world in transforming their troubled procurement processes.
Karthik talks to us about his biggest passion, transformations in procurement and technology.
An Interview on learnings from podcasting on supply chain & procurement
For this episode, we are joined by Kelly Barner, Owner & Managing Director of Buyers Meeting Point. Kelly has been working in the procurement and supply chain industries for many years, and lived through their evolution to where they are today. She discusses with us:
- Her experience of working in supply chain and procurement space over the years
- The changes and advancements in the industry in the last few decades
- What we can expect to see in the future.
An Interview on the Five Key Benefits of Supplier Diversity
In our latest interview, we welcome Jason Roberts, CEO & Founder of Kaleida, a B2B marketplace for tenders, to discuss the benefits of supplier diversity. Jason built the Kaleida platform in November 2020, which offers a fully inclusive approach for connecting buyers to suppliers, including diverse suppliers.
In our first podcast this year we are joined by Susan Walsh, an expert in spend data classification, taxonomies, and data accuracy.
Currently writing her first book focused on dirty data, Susan discussed with us the 'The Dangers of Dirty Data', its implications, and the future of procurement.
Listen in to find out about Susan's own framework, COAT, on building reliable data.
HICX was pleased to welcome Peter recently to our interview series on data in Procurement, in which we asked him more about his book, as well as his other project, ‘Procurement with Purpose.’ In this discussion, we focus more specifically on the role of data and how it can be used both to avoid ‘Bad Buying’ and to support Procurement with a Purpose.
In this podcast, we are joined by Giles Breault, former CPO of three major corporations including Novartis Pharmaceuticals, Aventis Corporation (the precursor to Sanofi Aventis) & Roche Pharmaceuticals, listen as we discuss how to approach digital transformation in procurement. What does the future hold as an investment in digital procurement grows?
In this podcast, we are joined by Scott Taylor, Principal Consultant, MetaMeta Consulting, and a strategic advisor. Scott's mission is to help people who are trying to change the nature of enterprise data management.
Read the accompanying blog post on how to solve the enterprise data management headache.