Contact Center Cactus Chat: Recent Episodes
Eric Mulvin
For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now
Guest host Andy returns with the topic outsourcing virtual assistants and how they help with company operations and more featuring one of Pac Biz's Account Managers, Nikki
Guest host Andy gets to the bottom of outsourcing virtual assistants and how they help with company operations and more. Featuring resident Pac Biz VA specialist, Kay.
We're down to our final episode on our Company Core Values series! Kiezia sits down with no one better to share their expertise on Compassion, but the veteran call taker Irish.
Our next core value, Family, is a value every member of the amazing team at Pac Biz Outsourcing knows all too well about. Listen to Kiezia talk about it with resident call taker, Terry.
We continue our journey learning about Pac Biz’s core values that make this company so great. This episode, we listen to Pac Biz’s own Nicole and their take on what Respect really means.
Our resident Director of Company Culture Kiezia sat down with IT specialist Kent to get his take on Personal Growth. Learn about his journey and how the Pac Biz has brought him to where he is today.
Hosted by Pac Biz’s Company Culture Director Kiezia and resident expert agent Geraldine, this week’s episode is all about Teamwork, an important core value for any successful business.
We’ve taken the Cactus Chat on the road! Eric chats it up with actor, marketing specialist, and recent Arizona resident Darrell Stern about the Grand Canyon State and his colorful acting history.
Learn about how the history and culture of the Philippines made it a leading outsourcing hub. Eric and Jake continue their insightful discussion on the Cactus Chat.
Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services.
Eric and Kiezia pick up from where they left off and talk more about the core values that make your company a Great Place to Work. Plus, some advice to bring your business to where it should be!
Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services.
Amazing things are happening at Pac Biiz Contact Center Outsouring! Eric talks with culture director, Kiezia, on how the company has become such a “Great Place to Work”.
We continue our conversation with Jackie Lord and find out about her views on the age of AI. Plus, get her insights on strategically improving efficiency with the employee in mind.
Check out Eric’s interview with expert specialist and strategist Jackie Lord. They dive into the impact your business puts on everyone and placing the right people in the right position.
Part 2 of Eric’s talk with Pac Biz Company Culture Director, Kiezia! Bring your operations to where it should be and your employees at their best!
Eric sits down with the first person he’s ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth & retention of the staff impacts customer experience and turnover.
Eric & Jake are back to conclude their 8th Anniversary Series with an amazing topic that’s sure to bring your service company to where it should be!
Continuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups and mom & pop companies alike with their operations!
Eric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company.
Eric sits down with SmartMove CEO Jason Lawrie to find out how their company elevates taxi & transportation businesses in Australia and all over the US — especially helping those with small fleets.
Eric sits down with resident Pac Biz Talent Acquisition Manager Cathy Belen to talk about maintaining an employee-centered culture and putting mental health first.
WebToq CEO and founder Jason Junge gets in-depth on employee retention, client relations, customer service, and how his software services make transactions more meaningful and experiential.
The Cactus Chat returns with special guest WebToq CEO and founder Jason Junge. Listen to the story of a veteran of the software world and how he bases his decisions on customer needs.
The Cactus Chat returns with special guest WebToq CEO and founder Jason Junge. Listen to the story of a veteran of the software world and how he bases his decisions on customer needs.
Jake sits down with Eric to tell him about the biggest challenges in overseeing over 200 employees, as an operations manager, especially those working from home.
Eric and Jake tell us why outsourcing is exactly what you need to save on costs and improve operations, whether you’re a new business or looking for an edge over your competitors.
Eric sits down with Filipino-born basketball superstar Kai Sotto to go over how he overcomes failure and achieves dreams as a young athlete/entrepreneur.
Eric sits down with lawyer turned chocolate savant Mark Svejda for a sweet perspective on finding what customers want.
Eric and Jake get right into where they left off, offering solutions in dealing with difficulties with passengers and dispatching, plus finding balance in making the right calls.
Eric and Jake get into the nitty-gritty on the importance of outsourcing a customer call team for your transportation business.
Eric and Jake continue from where they left off with more advice to help start-up outsourcing companies find their success in a growing industry.
Eric and Jake get into the nitty-gritty of onshore, nearshore, and offshore outsourcing, working with freelancers, and more.
In this episode Eric and Jake talk more about working from home and what its future looks like. How both the Contact Center outsourcers and the agents are able to adapt and innovate in this kind of work system.
Eric and Jake sit down to talk about how having their agents work from home has benefitted their company, and what this setup could look like in the future.
Jake and Eric give us an in-depth look into what goes on behind the scenes at outsourcing companies like Pac Biz, addressing business challenges in hiring, training, staffing and more. www.pac-biz.com
Jake and Eric share stories of some of the challenges their clients face around customer experience and what Pac Biz has done to solve it. We talk about how we help cover shifts on demand and what impact it has for a company and their customers when they are missing customer calls.
Eric and Jake wrap up the story of how Pac Biz started to grow. We talk about how Jake has been a part of that from call center agent to Operations and Account Manager and together lead a team of around 200 outsourced customer service staff.
For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now