HeroTalk: Recent Episodes
Rooter Hero
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage Two as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any library. Buy the book.
Anyway, here's some links:
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Stage One as defined in How the Mighty Fall by Jim(othy) Collins, a fantastic read that is the perfect addition to any library. Buy the book.
Anyway, here's some links:
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) we talk about the "it is what it is" mindset, it's pros, it's potential cons, and how it ties into Stoic Philosophy.
Links:
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Summer Stoicism Unwind: https://youtu.be/0Hmp4VHJwFo?si=_i6toUhP0oDls-tj
From all of us here at HeroTalk and Rooter Hero Plumbing & Air!!
Links:
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about college, vocational classes in high schools, and Generation Z, the Zoomers, entering the Trades in increasing numbers.
Links:
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a speed run of why it's important for creatives, entrepreneurs, and literally anyone who wants to upgrade their creativity and productivity to literally go touch grass.
Walking outside, preferably in nature, increases your creativity by 60%, more than sitting outside or walking inside on a treadmill. Sitting inside does NOTHING to increase it.
So go for a walk.
Now.
Go.
Links:
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the topic of a YouTube short David found while he was doomscrolling ( https://youtube.com/shorts/Oa1LVU2o9RA?si=qBbgZ9OatdH1oA-S ) and go on to discuss why a balance is necessary.
Is constant praise beneficial?
Is punishment ever beneficial?
Let's find out.
Links:
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the importance of finding a mentor, what to look for in a mentor, and how to approach a mentor. Plus, tips if you're incredibly introverted.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On the 95th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David discuss ways to reduce customer churn, why customer retention is more beneficial to your bottom line than cost cutting, and remind everyone that email for internal business communication is antiquated and backwards. C'mon guys.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat go on the attack and talk about enshittification, or platform decay that drives away users and customers of companies.
Are you enshittifying things at your company? How do you avoid this? How do you balance customer experience and profitability? That's what this HeroTalk is all about!
According to Dictionary.com: Enshittification's definition is:
"the gradual degradation of an online platform or service's functionality, as part of a cycle in which the platform or service first offers benefits to users to attract them, then pursues more and more profits at the expense of users:
There's been a significant enshittification of the website in just this year alone."
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down and discuss how you can build your team's confidence in you. No matter what position or title you hold, building confidence within your team creates influence. Influence is good.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about failure.
What is failure, true failure? How do we recover from it? How can we use it as a tool?
All this and more!
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Welcome back to another episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air)
In this episode Kat and David sit down to talk about confidence in yourself as well as how to build it in your team. It's a fun one, so don't miss out!
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Dispatchers. More specifically, Dispatcher Metrics that you need to track.
The Dispatcher really is the key to revenue and profit growth. Get a good one and you'll soar. Get a bad one... and yup.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this exciting episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a follow up on HeroTalk 87 and do a deep dive into the call center metrics you NEED to track for your trades company. Whether you have a small or large call center, these are the things that matter.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about one of the most overlooked departments in a lot of companies when it comes to KPIs. It's a lot more than just answering calls in a modern day Trades call center.
This is the speed run edition, and we'll go more in-depth with the next episode.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss a prediction made by Garner that the EU (and most likely the US following suit) will make a law guaranteeing a customer's right to speak with a human if they don't want to speak with AI.
Is it the government's place to dictate how companies run their customer service (within obvious reason)?
We talk about it, and more (including about the glory that is Pink Lemonade)
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Article Discussed: https://www.cxtoday.com/contact-centre/by-2028-the-eu-will-mandate-the-right-to-talk-to-a-human-in-customer-service-predicts-gartner/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss an article from CX Today called "86% of Consumers Say a Company Is Only as Good as Its Service"
Is it true?
Let's talk about it.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
The article mentioned: https://www.cxtoday.com/loyalty-management/86-of-consumers-say-a-company-is-only-as-good-as-its-service/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the difference between Customer Experience and the Customer's Experience.
Rooter Hero: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to talk about how making improvements across the board to your Customer Experience can make a huge impact on your bottom line.
From reducing refunds and recalls to advanced trainings to your Service Techs, they talk CX from soup to nuts in your Home Services Company.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the differences between a fixed mindset and a growth mindset, plus some other stuff.
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David ask the question: "Are you an anchor, or are you an oar?"
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David sit down to discuss LEADERSHIP and all (most) of what it entails.
What kind of leader are you?
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
On this spectacular, glorious, special-beyond-special episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss how to master personal growth.
What can you do to do better?
What can you do to GROW?
Well, listen to find out. Duh.
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
How you do anything is how you do everything, that's the message of this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air). Join Kat and David as they discuss the stark fact that wherever you go, there you are.
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to talk about how to actually accomplish your New Year's Resolutions.
When 80% of resolutions fail (most failing by the end of January) what can you do to make sure you win?
By following the steps outlined in this episode, of course.
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about the resolutions they set last year, if they were successful, and then talked about the nature of Resolutions and what they plan on doing in 2024.
Happy New Year Everyone!
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), we welcome Magda, our HeroHelps Coordinator to talk about all the Community Outreach events we've done this year!
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
https://www.linkedin.com/in/magda-elizondo-9a8945167/
In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David talk about the importance of customer feedback, different customer feedback surveys, and more importantly, how important it is to actually UTILIZE the customer feedback data you get.
https://rooterhero.com/
Kat Linkedin: https://www.linkedin.com/in/katherine-conchas-819700205/
David Linked in: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sat down to discuss the best ways of overcoming self-doubt:
- Managing Self-Doubt:
- Katherine and David stressed the importance of self-awareness in recognizing self-doubt.
- Strategies included challenging negative thoughts, using positive affirmations, celebrating achievements, setting realistic goals, seeking support, practicing mindfulness, and self-compassion.
- Personal Techniques:
- David shared his approach: morning journaling to combat negative thoughts and emphasizing the importance of celebrating achievements moderately while setting achievable goals.
- Imposter Syndrome Insights:
- Discussion on imposter syndrome: doubting achievements and fearing exposure as frauds.
- Overcoming it involves recognizing accomplishments, setting practical goals, challenging negative thoughts, and building a strong support network.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David delve into the transformative impact of action in conquering fear and achieving success. We explore Dale Carnegie's timeless wisdom on how action breeds confidence and courage, ultimately overcoming fear. Additionally, we uncover Grant Cardone's philosophy of Massive Action, highlighting the relentless pursuit of success through unwavering determination and extraordinary levels of action. Discover actionable steps to tackle fear, build confidence, and embrace a mindset of constant progress.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Happy Thanksgiving from all of us at HeroTalk and Rooter Hero Plumbing & Air!
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this special bonus episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), David sat down with Rooter Hero founder and friend to the show John Akhoian to ask "are you a prophet, and can you produce a profit?"
Tune in as John breaks it down for you.
Rooter Hero Plumbing & Air: https://rooterhero.com/
John's LinkedIn: https://www.linkedin.com/in/john-akhoian/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to talk about designing your ideal lifestyle. So, give it a listen.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David delve into the transformative principles inspired by "The 4-Hour Workweek" by Tim Ferriss and how they can revolutionize the plumbing and HVAC industry.
Whether you're an hourly employee, a manager, or an executive, discover how to define your goals, eliminate time-wasting tasks, automate your work, and achieve liberation in your career. It's time to work smarter, not harder, and create a more fulfilling work-life balance for everyone in the plumbing and HVAC world
Links!
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
4hourworkweek #rooterhero #homeservices
Hey! Welcome back to HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air)!
On this episode, Kat and David sat down and recapped David's 31 Days of Halloween Challenge (where he watched a horror movie every single day of October, and he even rated a few of them), and then they talk about the 4 Pillars of a Trades Contact Center.
These pillars are:
- Customer Experience
- Booked Leads
- Field Support
- Department Culture
To reach out to HeroTalk, please email podcast@rooterhero.com OR reach out to Kat or David on LinkedIn, our preferred Social Media Stomping Grounds.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
In this episode of HeroTalk (the mostly weekly podcast from your friends at Rooter Hero Plumbing & Air) Kat and David sit down to discuss what's going on in the Trades Industry and stress the importance of Five Star Google Reviews.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss overcoming stress and burnout at work. They give tips and tactics people AND companies can use to help prevent it from becoming an issue. All this and more!
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
Simon Sinek Video Mentioned: https://youtu.be/qp0HIF3SfI4?si=zA6JfEiT69rDYM_A
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss Customer Service Week 2023, which focuses on Team Service.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore the transformative philosophy of FIO – Figure It Out! Discover the profound importance of self-reliance in both your personal and professional life. Learn how embracing FIO empowers you, fosters continuous learning, and instills a sense of ownership. We also delve into the drawbacks of over-reliance and share tips on finding the perfect balance between self-discovery and seeking assistance. Don't miss this empowering journey to enhance your life!
Send Questions or Topic Suggestions to: https://forms.gle/unJAvGCVUHHcvVF4A
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore how to harness Parkinson's Law to boost productivity and achieve performance excellence, whether you're an individual, part of a team, or running an entire company. Learn practical strategies for setting realistic deadlines, prioritizing tasks, using time management techniques, and fostering a results-oriented culture. Discover how to make Parkinson's Law work for you to enhance efficiency without compromising quality.
Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air- though it seems to be more weekly than mostly weekly lately, go us!) Kat and David sit down and talk about the different Personality Surveys you can use when hiring and recruiting new employees. We mention DiSC, the Kobe, the Culture Index, and then take the 12Personalities (https://www.16personalities.com/) survey and share their results.
Share yours on LinkedIn as well! It's a fun little test... thing.
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss the dreaded CHANNEL SWITCHING that some companies attempt when a customer tries to message them.
You've seen it before.
You'll send a message to a company, and get a response back along the lines of "CALL US!!"
Brothers and Sisters in business, why even have chat or messaging as an option if you just want them to call?
In this episode we talk about why you shouldn't do it, and it's not just because it's annoying.
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk plumbing myths and Urban Legends and dispel some of the silliest ones.
Join Kat and David on this special 60th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air!
On this episode of HeroTalk (the mostly weekly Podcast from Rooter Hero Plumbing & Air) Kat and David talk about how you can elevate your plumbing and HVAC business with the magic of storytelling and entertainment! Join us in this episode as we unveil how lessons from the world of entertainment can transform your marketing approach. Learn to craft compelling narratives that resonate with your audience, and discover the visual storytelling techniques that will captivate customers. Tune in to harness the power of storytelling and take your plumbing and HVAC marketing to the next level!
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the good that can come from customer complaints, and why brushing them aside or ignoring them will cripple your growth if not your company itself.
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David talk about saying "no."
Why you should, how you should, and when you should.
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air, Kat and David explore the incredible power of making small changes over time and how they can have a more significant impact than making huge changes all at once. Discover the magic of incremental progress and how it can lead to sustainable habits, overcoming procrastination, and a snowball effect of success. Embrace the joy of progress and learn how to reduce risk and resistance on your journey towards personal growth and transformation. Join us as we uncover the wonders of small changes and unlock the potential to create a life filled with joy, achievement, and fulfillment.
Plus David reads his new book.
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore the power of single-tasking versus multi-tasking, and how each approach can significantly impact productivity and results. Learn the benefits of focusing on one task at a time, with specific examples from daily life. Discover the harmful effects of dividing attention between multiple tasks and how it can lead to decreased efficiency. Find out which method works best for you and unleash your true potential!
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss Customer-Centricity, the four kinds of businesses where it relates to Customer-Centricity, and Customer-Centric Marketing.
So sit back and enjoy!
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat talk about Min-Maxing your personal and professional life.
Min-Maxing comes from the gaming community, but it has practical applications in everyday life as well.
In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), hosts David and Kat explore the practical applications of stoicism for a fulfilling summer and beyond. They introduce listeners to the philosophy of stoicism, highlighting its core principles of focusing on what we can control, managing perceptions, and embracing challenges as opportunities for growth. The hosts discuss how stoicism can enhance summer experiences by incorporating practices such as negative visualization and gratitude. They delve into the concept of fear setting, combining stoic principles with real-world decision-making, and guide listeners through the process of confronting fears and embracing new adventures. Additionally, David and Kat explore how stoicism can be applied to achieve work-life balance, emphasizing the importance of prioritizing, cultivating emotional resilience, and embodying virtuous character traits. With a mix of stoic quotes and examples, this episode provides thought-provoking insights and practical tips for integrating stoicism into daily life, empowering listeners to find inner peace, overcome challenges, and unleash their inner hero.
So, sit back, relax, sip on a drink, and let's talk summer stoicism.
Hello! Welcome to HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air). In this episode, Kat and David talk about w e i r d marketing tricks you can use for your Trades company.
From wild to wacky, these guerilla marketing tactics will be sure to awe your potential customers and make you the talk of the town!
On the 50th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), David sits down with John Akhoian, the founder of Rooter Hero Plumbing & Air and discuss the differences between people who play the short game and the people who play the long game.
Join David and Kat (mostly) every week as they delve into business, leadership, marketing, and more.
Welcome to the HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Year One Recap! Join David and Kat as they look back at the past year and talk about the future of HeroTalk!
In our first year of the podcast, we had some incredible discussions on various topics that aim to empower individuals and organizations. Let's take a look back at some of the episodes that made an impact:
- "ValuesFIRST" - In this episode, we delved into the importance of company values. We explored how aligning your actions with your values can lead to a more meaningful and purpose-driven work environment.
- "Time Management" - Time management is a critical skill for success. In this episode, we shared practical tips and strategies to help our listeners optimize their time and increase productivity.
- "The H.E.R.O. Framework" - The H.E.R.O. Framework was a fascinating episode where we introduced a powerful framework for personal and professional development.
- "3 Traits of Rockstar Employees" - Identifying and nurturing talent is crucial for any organization. In this episode, we explored three key traits that make employees shine like rockstars. We discussed how these traits can contribute to a thriving workplace culture.
We covered many other exciting topics throughout the year, including episodes on training, leadership principles, emotional intelligence, and more. Each conversation was designed to provide actionable insights and inspire our listeners to reach their full potential.
We want to express our gratitude to all our listeners for their support and engagement during our first year. We couldn't have done it without you!
Stay tuned for another year filled with engaging discussions and valuable insights on HeroTalk. Remember, everyone has the potential to be a hero in their own lives and careers.
Welcome to a special episode of HeroTalk (the mostly weekly from Rooter Hero Plumbing & Air)! Today marks the one-year anniversary of HeroTalk, and we have an exciting episode lined up for you.
In this episode, your hosts, David and Kat, delve into the fascinating concept known as the hedgehog concept. We explore how this concept can lead to extraordinary success for both individuals and companies.
First, we discuss the basic idea behind the hedgehog concept, which is about finding the perfect combination of what you love, what you're good at, and what can make you money. It's like discovering your own special superpower that can make you really successful and happy.
Building upon that, we take a closer look at how the hedgehog concept applies to a real-life company called Rooter Hero Plumbing & Air. We explore what Rooter Hero is deeply passionate about, such as providing exceptional plumbing and air services to their customers.
We also explore Rooter Hero's expertise, focusing on the skills and knowledge they have developed to become experts in their industry. From their highly trained technicians to their cutting-edge equipment, Rooter Hero excels at what they do.
Lastly, we delve into the economic viability of Rooter Hero's business. We discuss how their commitment to exceptional service and customer satisfaction has helped them build a solid reputation and generate sustainable financial success.
Throughout the episode, we reflect on the lessons we can learn from the hedgehog concept and how individuals and companies can apply these principles to achieve greatness. We highlight the importance of finding your passion, honing your skills, and identifying ways to create value in the marketplace.
Join us in celebrating the one-year anniversary of HeroTalk and dive into this captivating exploration of the hedgehog concept and its application to Rooter Hero Plumbing & Air. Get ready to unlock your own superpowers and reach new heights of success!
Thank you for being part of our HeroTalk journey, and here's to many more inspiring episodes ahead. Stay tuned for more conversations with remarkable heroes who are making a difference in their fields. Keep being a hero in your own life, and remember that greatness is within your reach!
In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David delve into the benefits of using Slack or Discord in an office setting, exploring how these communication and collaboration platforms can revolutionize the way teams work together. From real-time messaging to file sharing and integrations with third-party tools, we uncover how Slack or Discord can enhance productivity and foster a more connected work environment.
Key Points:
- Real-time communication for instant decision-making and problem-solving.
- Channels and organized conversations to streamline communication and collaboration.
- Efficient file sharing and collaboration features.
- Voice and video calls for meetings and discussions.
- Searchable message history for easy retrieval of important information.
- Customizable notifications and alerts to stay informed without information overload.
Tune in to this episode to discover how Slack or Discord can transform your office communication and empower your team to work more effectively and efficiently. Learn how to leverage the features of these platforms and unlock their full potential in your workplace.
On this special throwback episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) John Akhoian and David sat down to discuss the differences between entrepreneurs and intrapreneurs and why intrapreneurs are so vitally important to have in your company.
Kat's sick right now, but we should have new content coming your way shortly!
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about the H.E.R.O Framework, a handy reminder.
What is H.E.R.O?
- H- Habits
- E- Excellence
- R- Resiliency
- O- Ownership
With H.E.R.O you can reach new heights and accomplish things you never even dreamed was possible.
They also talk about Easter Eggs 🤷♂️
In this throwback episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), John Akhoian and David sit down and talk about Leading by Example
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat talk about False Hustle (shout out to Thomas Laird for giving it a name!), stacking weakness and the compounding effect it can have, and why employees should be walking, talking, breathing Net Promoters.
On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat talk about Customer Effort, why too much is bad, and how to reduce it. Enjoy!
On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat sit down to talk about the 7 Cardinal Rules for Directors of First Impressions
On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat talk about the three traits that rockstar employees possess and must cultivate, and what you should be hiring for in your business!
On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, Kat asks David about a Triangle he has hanging on his office wall. He goes over it, his take on Andy Frisella's Power List, and Vital Functions.
On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat talk about Leadership. What it is, what makes a good Leader, and more!
On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat do a high-level walkthrough of the initial training for Directors of First Impressions, aka CSRs, aka The Voice of Your Company (VoYC... pronounced 'voice').
Kat is back and we're on the attack on HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air!)
On this episode David and Kat talk to Sgt Safety (Fernando Lucio) about... well, safety and how to protect and grow the brand! What brand? Any brand!
On this episode of HeroTalk, David and John Akhoian (founder of Rooter Hero Plumbing & Air) talk about the fifth and final Value of our ValuesFIRST code: TEAMWORK
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David sits down with John Akhoian (founder of RHP&A and friend to the show) to discuss the fourth value in ValuesFIRST- Service.
R-E-S-P-E-C-T Find out what it means to... Rooter Hero Plumbing & Air.
Join David and John as they continue their discussion on the newly revamped and streamlined ValuesFIRST code of values.
On this episode of HeroTalk, David and John continue their talk on the newly revamped ValuesFIRST code of Values for Rooter Hero Plumbing & Air!
We discuss the I of FIRST- Integrity and what it means to us.
On today's episode of HeroTalk David and John Akhoian, the founder of Rooter Hero Plumbing & Air sit down and talk about the recent revamp/clarifying of the Rooter Hero Code of Values: ValuesFIRST (Faith/Integrity/Respect/Service/Teamwork).
In the first episode of this special series, we will be talking about the F, FAITH.
Attitude of Faith • We believe our Creator put us on earth to succeed; so we always strive to become better by becoming lifelong learners and continuously improving ourselves and Hero Land.
• We welcome all experiences, knowing greater success lies ahead in them.
They delve into what the Value stands for, both for the company and for themselves.
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David flies solo and talks about something near and dear to his heart: Book Club.
In a culture of growth and lifelong learning, a company book club can elevate your company up to heights you never even dreamed of.
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David do a deep dive into something they mentioned in Episode 38, namely the 80/20 Principle and how you can apply 80/20 Thinking into business and your personal life.
And yes, David calls it the 39th episode, but it's really the 29th episode. He does not apologize for it. Okay, he does.
On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Katherine Conchas, John Akhoian, and I sat down to talk about setting up resolutions, goals, and habits for the new year. It's a 🔥 episode, if I may be so bold.
In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air, Kat and David talk about a day in the life of... David, much to David's chagrin.
Hey! In this episode of HeroTalk, Kat and David of Rooter Hero Plumbing & Air talk about bad bosses, and experiences they've had with them throughout their careers.
David goes into a story about a bad boss and how easy it is to spiral.
A pretty good episode, if I may be so bold.
On this special episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down with Daniel to talk about Thanksgiving and the importance of gratitude!
What are you grateful for this year?
In this episode Kat and David from Rooter Hero Plumbing & Air talk about convenience. Why convenience for customers trumps convenience for companies, and more!
In this episode of HeroTalk the (mostly) weekly podcast from Rooter Hero Plumbing & Air, Kat and David talk about Work-Life Balance.
What does it mean, is it obtainable, is it something to strive for, and how do you achieve it?
Your hosts discuss this and more!
What does a company need to be successful?
In this episode Kat and David put up their top 5 draft picks.
What are yours?
https://rooterhero.com/
In this episode of HeroTalk, Kat and David talk about David's new book, The Blue Collar Call Center and do a deep dive into the pages. As always, like, review, rate, and share this show so we can make the show grow!
https://rooterhero.com/
Happy 20th Episode to us!!In this episode, Kat and David sit down to discuss Customer Service Week which takes place every October. What we did, what we should do, what you should do.
https://rooterhero.com/
In this episode Kat and David go into Hustle Culture. The Rise and Grind mentality.
Is it toxic? Is it beneficial? Can it both? Is it on a spectrum?
Let's find out.
Oh, and go check out Rooter Hero Plumbing & Air: https://rooterhero.com/
In this episode of HeroTalk, Kat and David sit down to discuss t e c h n o l o g y
Is there an overreliance on tech? Is the right amount of reliance put on tech?
Is life better when we don't have our phones glued to our hands?
Let's find out.
Contact the hosts here:
Kat: https://www.linkedin.com/in/katherine-conchas-819700205/
David: https://www.linkedin.com/in/davidjpowers2/
Rooter Hero Plumbing & Air: https://rooterhero.com/
In this episode of HeroTalk, Kat and David sit down to discuss how to stay motivated. Is it possible to be 100% motivated 100% of the time? How do we motivate ourselves and others? I dunno, but let's find out!
Contact the Hosts:
Kat: https://www.linkedin.com/in/katherine-conchas-819700205/
David: https://www.linkedin.com/in/davidjpowers2/
Rooter Hero Plumbing & Air: https://rooterhero.com/
On this episode of HeroTalk, David and Kat sat down with Rooter Hero Plumbing & Air's VP of Regional HVAC Operations Daniel Mattar and talked all aspects hiring. Enjoy!
LinkedIns:
Daniel: https://www.linkedin.com/in/daniel-mattar-39b10887/
Kat: https://www.linkedin.com/in/katherine-conchas-819700205/
David: https://www.linkedin.com/in/davidjpowers2/
https://rooterhero.com/
In this special bonus episode of HeroTalk, David sat down with the founder of Rooter Hero Plumbing & Air, John Akhoian to talk about complaining and praising between employees.
Enjoy!
https://rooterhero.com/
David: https://www.linkedin.com/in/davidjpowers2/
John: https://www.linkedin.com/in/john-akhoian/
Did you know that 90% of people won't learn a new skill if its not required by their job?
That's kind of sad. And it made David and Kat feel so down that they decided to talk about how cool and hip self-education is on this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air.
LinkedIns:
Kat: https://www.linkedin.com/in/katherine-conchas-819700205/
David: https://www.linkedin.com/in/davidjpowers2/
Rooter Hero Plumbing & Air: https://rooterhero.com/
In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down with the founder of Rooter Hero Plumbing & Air John Akhoian to discuss customer satisfaction and customer loyalty. What's the difference, which is more important, and can you leverage one to increase the other?
Cross-Posted to Caffeinated CX.
LinkedIns:
David: https://www.linkedin.com/in/davidjpowers2/
Kat: https://www.linkedin.com/in/katherine-conchas-819700205/
John: https://www.linkedin.com/in/john-akhoian/
Rooter Hero Plumbing & Air: https://rooterhero.com/
Caffeinated CX: https://open.spotify.com/show/3p4rE3csfzp7B579u3PG24
This week David sat down with John Akhoian (Founder of Rooter Hero Plumbing & Air) and we talked about the classic story Acres of Diamonds, employee engagement, boomerang employees, and more.
https://rooterhero.com/
David: https://www.linkedin.com/in/davidjpowers2/
John: https://www.linkedin.com/in/john-akhoian/
In this episode of HeroTalk Kat and David sit down to discuss one of David's passions: Customer Experience and Customer Service.
https://rooterhero.com/
Is remote work beneficial to employees and companies?
Here's what the evidence and personal experience says.
And yeah, its focused on office and support staff.
https://rooterhero.com/
5 Star Reviews, Word of Mouth Marketing, and Social Media. The trifecta.
https://rooterhero.com/
On this episode of HeroTalk, David and Kat sit down with Jenny to talk about why Burning the Ships is a cool thing to do.
https://rooterhero.com/
On this special BONUS episode of HeroTalk, David sits down with John Akhoian, founder of Rooter Hero Plumbing & Air to discuss the power of being ALL IN.
The 8 Character Traits of being ALL IN:
- Faith
- Loyalty/Honesty
- Lifelong Learning
- Positive Attitude
- Grateful
- Hardworking
- Determined/Driven
- Patient
Reach out to us at david.powers@rooterhero.com, and remember to review, rate, and share this episode.
https://rooterhero.com/
On this episode of HeroTalk, David and John Akhoian, the founder of Rooter Hero Plumbing & Air sat down and chatted about "Batteries Included", the people who come fully charged. We also get into things like the DISC and Kolbe-A personality profile surveys.
So, the question is, are you "Batteries Included"?
rooterhero.com
Today we sat down with Clare, one of our Directors of First Impressions and talked about her and the life of customer service. Let's go!
rooterhero.com
In this episode, Kat and David talk about morning, afternoon, and night routines. Turns out Kat has never seen Groundhogs Day. That was pretty depressing. But, this absolute fire episode was amazing to record, and really fun to listen back to.
Remember to review, rate, share this with your friends, colleagues, family, strangers, anyone at all.
rooterhero.com
On this episode of HeroTalk, Kat and David talk about emotional intelligence and why it's so important to have. Plus we name drop Thomas Laird, and read from Twelve and a Half by Gary Vaynerchuk.
Have fun!
On todays episode of HeroTalk Kat and David sit down the founder of Rooter Hero, John Akhoian! We talk about company values, their importance, how the ValuesFIRST came into being at Rooter Hero, and more! Enjoy!
This Week Kat and David talk about employee engagement, how dangerous it is to have disengaged employees, and go through a couple of the examples in James Dodkins' book 136 Ideas For Rockstar Employee Engagement.
Hey! Welcome to HeroTalk, the official podcast of Rooter Hero Plumbing & Air!
In this episode our hosts David and Kat introduce themselves and the Podcast.
In future episodes we'll be bringing on guests and talking shop about The Trades, Recruiting, Marketing, Customer Experience, Company Culture, and many other things.
Enjoy!
https://rooterhero.com/