Raising Tech, powered by Parasol Alliance: Recent Episodes
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Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in for tech trends, hot topics and meet the people behind the tech landscape in senior living to gain practical technology knowledge you can apply in your community today. Powered by Parasol Alliance (www.parasolalliance.com), The Strategic Planning & Full-Service IT Partner Exclusively serving Senior Living Communities.
Families are researching senior living communities long before they ever submit a form, make a call, or schedule a tour. By the time a prospect reaches out, they may already have compared websites, read reviews, and formed an impression of several communities.
Host Matt Reiners speaks with Jerry Vinci, founder of CCR Growth and a senior living sales and marketing strategist with nearly 30 years of industry experience.
Jerry explains why outdated lead-management practices, disconnected systems, delayed responses, and poorly configured CRMs can quietly cost communities occupancy and family trust. He also shares practical guidance for using automation and AI without replacing the human conversations that matter most.
Listeners will learn:
- Why digital presence now shapes the senior living buying journey
- How response automation can prevent inquiries from falling through the cracks
- What a properly configured CRM should accomplish
- Which sales moments should and should not be automated
- Where AI can make a practical difference today
- How to build a realistic 12-month technology modernization roadmap
- Why communities should work toward owning more of their lead pipeline
Key Takeaways
- Families form an opinion before contacting the community
- Websites, reviews, search visibility, and response processes now influence the decision journey before a salesperson enters the conversation.
- Lead management must become a system
- A pipeline stored in one employee’s notebook, inbox, spreadsheet, or memory cannot be consistently measured, transferred, or improved.
- Start with response automation
- An immediate acknowledgment helps keep a family engaged until a salesperson can respond personally. The goal is not to automate the sale; it is to make sure no inquiry disappears.
- A CRM does not have to be complicated
- It needs to reliably capture inquiries, log interactions, show pipeline status, support follow-up, and match the organization’s actual sales process.
- Automate operational moments
- Appointment confirmations, reminders, acknowledgments, and document collection can often be automated. First calls, tours, care discussions, financial conversations, and closing conversations should remain human-led.
- Build the foundation before adding AI
- AI can strengthen follow-up sequencing, content development, lead scoring, and search visibility, but it should be added after response processes, CRM configuration, and attribution are working.
- Modernization should happen in phases
- Operators should diagnose the current experience, fix costly gaps, configure core systems, establish attribution, and then expand into AI-assisted tools.
00:00 Introduction to Jerry Vinci and CCR Growth
01:40 How senior living occupancy growth has changed
03:30 Lead management and marketing attribution
05:30 Why communities must modernize now
08:00 The hidden cost of slow response times
10:45 The danger of managing leads in notebooks
14:45 Which technology should communities implement first?
17:45 Response automation and CRM best practices
21:40 Practical AI applications in senior living sales
25:40 How AI is changing online search
27:50 Where AI should not replace people
30:20 Operational moments versus relational moments
34:20 A 12-month modernization roadmap
40:40 Why communities should own their pipeline
42:20 How to connect with Jerry Vinci
More About Parasol Alliance:
Parasol Alliance is a full-service technology partner exclusively serving the senior living industry. We help senior living organizations transform their technology culture through strategic planning, managed IT services, cybersecurity, infrastructure, business systems optimization, resident technology support, and innovation consulting.
Learn more at www.parasolalliance.com and explore more episodes of Raising Tech at www.raisingtechpodcast.com.
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Matt Reiners recently sat down with longtime friend Therese Ten Brinke, Executive Director of Innovation and Impact at Eskaton. As a gerontologist, educator, and innovation leader, Therese shared a perspective that aligns closely with what we believe at Parasol Alliance: meaningful innovation doesn't begin with the latest technology. It begins with people, purpose, and culture.
Their conversation explored how the language we use influences the aging experience, why technology should expand possibilities instead of simply addressing decline, and how the most impactful solutions come from listening to residents and frontline teams, not from sitting around a conference room.
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Host Amber Bardon sits down with Carmen Fronczak, Chief Revenue Officer at Friendship Village, President of FV Ventures, and CEO of STAY, alongside Brett Arndt, Founder and CEO of Experience Fresh and Co-founder of STAY.
Together they discuss how a culture of innovation led Friendship Village to create STAY, a platform designed to engage older adults while they're still living at home. Rather than waiting until prospects are actively searching for senior living, STAY helps providers build meaningful relationships years earlier through technology that offers real value including AI assistance, technology support, wellness resources, safety features, and social engagement.
The conversation also explores:
- Why innovation begins with organizational culture
- Creating value before the sales process begins
- Turning waitlists into membership programs
- Building trust with future residents
- The importance of CRM integration and workflow efficiency
- How consumer expectations are reshaping senior living
- What's next for technology supporting aging in place
Whether you're a CEO, sales leader, marketer, or technology executive, this episode offers practical insights into creating stronger connections with future residents while positioning your organization for long-term success.
More About STAY:
Over years of visiting hundreds of communities and attending dozens of senior living conferences, we found one challenge keeps coming up: prospect engagement.
Working closely with communities, we see firsthand how difficult it can be to keep prospects connected, informed, and confident as they move through the decision journey.
STAY is the first prospect engagement app designed specifically to help senior living communities stay meaningfully connected with prospects between the first conversation and move-in.
- Website
- Additional marketing material is linked HERE
More About Parasol Alliance:
Parasol Alliance is a full-service technology partner exclusively serving the senior living industry. We help senior living organizations transform their technology culture through strategic planning, managed IT services, cybersecurity, infrastructure, business systems optimization, resident technology support, and innovation consulting.
Learn more at www.parasolalliance.com and explore more episodes of Raising Tech at www.raisingtechpodcast.com.
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In this episode of Raising Tech Podcast, Amber Bardon welcomes Ed Young and Taylor Furst from Brightly Software to discuss The WorxHub, a comprehensive operations platform purpose-built for senior living communities.
While many organizations recognize The WorxHub as a maintenance management system, Ed and Taylor explain how it has evolved into a powerful operational platform that connects maintenance, housekeeping, transportation, resident services, security, IT, asset management, and capital planning. They also share exciting updates on upcoming integrations, practical applications of artificial intelligence, and strategies for helping frontline staff embrace technology.
Learn more about Brightly Software on their website.
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Technology makes life easier, but it also creates opportunities for scammers. In this Resident Exclusive episode of Raising Tech, Michael Lynn shares practical tips for recognizing common scams, avoiding phishing attempts, protecting your personal information, and knowing what to do if you think you've been hacked. You'll also learn simple security tools and habits that can help keep your devices and accounts safe.
Visit our website for more content.
All content is sponsored by our Tech@Home team.
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Matt Reiners sits down with Satish Movva, founder and CEO of CarePredict, to explore how predictive analytics, wearable technology, and AI are reshaping senior living. Inspired by his own experience caring for aging parents, Satish built CarePredict to provide deeper insights into resident wellbeing and help caregivers move from reactive responses to proactive interventions.
Matt and Satish discuss practical applications of AI in senior living, the differences between wearable and ambient monitoring technologies, and how communities can evaluate technology partners beyond the hype. Satish shares real-world examples of how predictive insights can help reduce falls, identify health concerns earlier, optimize care plans, and even predict staff turnover.
Discover more about CarePredict on their website.
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In this episode of Raising Tech, Matt sits down with Kelly Stranburg, Vice President of Healthy Aging and Longevity at Westminster Communities of Florida, to talk about how resident engagement has evolved and why technology is playing a bigger role than ever.
Kelly shares her journey into senior living, why truly knowing residents matters, and how technology is helping communities create more personalized experiences. From fitness equipment packed with data insights to AI-powered engagement tools, the conversation explores the opportunities, challenges, and learning curves that come with innovation.
They also discuss the impact of COVID on technology adoption, how communities can evaluate ROI through both financial returns and resident impact, and why technology skills are becoming essential across every department in senior living.
Tune in for an honest conversation about resident engagement, innovation, and the future of technology in aging services.
Connect with Kelly on LinkedIn.
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Amber Bardon talks with Andrew Gall from Nobi about how AI-powered technology is changing the way senior living communities approach falls prevention. Andrew shares his journey from senior living operator to tech leader and explains why keeping caregivers and residents at the center of innovation matters so much.
The conversation covers how Nobi’s smart lamps work, using AI to detect falls, identify risky behaviors, and even help prevent incidents before they happen. Amber and Andrew also discuss Nobi’s new nurse call capabilities, how predictive insights can support better care decisions, and why falls technology is becoming a much bigger operational conversation for senior living providers.
A big theme throughout the episode is empathy, both in how technology is designed and how it supports staff, residents, and families. Andrew shares how the right technology can reduce caregiver stress, improve resident safety, and help communities deliver more proactive, personalized care.
Connect with Andrew on LinkedIn.
Learn more about Nobi on their website.
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Amber sits down with Murry Mercier from PointClickCare to talk about the current state of senior living tech and why it still feels so complicated.
They unpack the real challenges operators are facing every day. Murry shares how PointClickCare has evolved over the years, what’s coming next (including AI and new EHR experiences), and why the industry has to shift from thinking about “projects” to long-term value and sustainability.
They also dig into the bigger picture, including how leadership is what actually drives transformation. At the end of the day, the goal is better outcomes for residents and staff.
Connect with Murry on LinkedIn.
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In this episode of Raising Tech, Amber Bardon is joined by Sandro Cilurzo of Helpany and Miranda Troyer from United Zion to explore a new approach to fall prevention in senior living. They discuss how radar-based, privacy-first technology is helping communities shift from reacting to falls to proactively identifying risk before incidents occur.
Miranda shares insights from implementation, including resident and staff reception, workflow changes, and the importance of balancing safety with independence. The conversation highlights how thoughtful technology adoption can improve care outcomes while preserving dignity and reducing staff burden.
Learn more about Helpany on their website or click here.
Case Study: United Zion
Case Study: Fellowship Square Mesa
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In this episode of Raising Tech Resident Exclusives, Nora from Mary’s Woods walks through the fundamentals of email and shares practical tips for staying organized using Microsoft Outlook. From understanding how email actually works behind the scenes to setting up folders and rules, this episode is designed to simplify everyday tech for residents.
- Watch the full video demo: www.parasolalliance.com/residents
- Learn about Tech@Home: www.parasolalliance.com/techathome
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Matt sits down with Katie Grant, President of U.S. Operations at Teton, for a really thoughtful conversation about what it actually means to bring AI into senior living in a way that works.
Katie brings a unique perspective to the table, with over 20 years as a nurse and experience across just about every corner of senior care. That background really shapes how she thinks about technology. Not as something flashy or “innovative for the sake of innovation,” but as a tool to make life easier for caregivers and safer for residents.
A standout moment is the discussion around privacy. Katie is very clear that for Teton, privacy is the foundation. Instead of focusing on “computer vision,” she frames it as ambient monitoring that looks for patterns and safety signals without identifying individuals or recording their lives. That clarity is key when building trust with residents, families, and staff.
Resources:
- Sagora Pilot Story
- Connect with Katie on LinkedIn.
- Follow Teton on LinkedIn and learn more on their website.
About Teton:
Teton is a healthcare technology company that uses AI and privacy-first monitoring to help senior living communities detect risks earlier and improve resident care. Their platform analyzes patterns like movement, sleep, and behavior to surface meaningful insights Instead of adding more systems, Teton integrates into existing workflows, helping teams respond faster, document more accurately, and ultimately shift from reactive car.e to proactive, preventative support.
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This episode of Raising Tech dives into what it actually looks like to select and implement a document management system across an entire organization.
Amber is joined by Madelyn Giroux from Bluestem Communities and Ashley Jackson & Kelly McCormick from Modified Logic to break down the full journey from RFP to real-world results.
They unpack:
- Why Bluestem moved beyond a legacy, accounting-focused system
- The value of involving multiple departments in tech decisions
- How Laserfiche enables automation, integrations, and better workflows
- Real examples of efficiency gains (like automated pre-hire onboarding 👏)
- Why you shouldn’t just recreate old processes in a new system
- And yes… where AI is actually making an impact today
If you’re thinking about a new system or just want to avoid common mistakes, this episode is packed with practical advice from both the client and implementation side.
At the end of the day, it’s all about this: technology should make your processes easier, not just digital.
Learn more about Bluestem Communities on their website.
Learn more about Modified Logic on their website.
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In this episode, Michael Lynn explores Apple Intelligence and how it enhances your everyday experience across iPhone, iPad, and Mac. Learn how built-in AI tools can help you write, organize, create, and even interact with the world through your camera.
Key Takeaways
- Apple Intelligence is built directly into Apple devices with the latest iOS 26
- Writing tools can rewrite, proofread, and summarize content instantly
- Priority notifications surface the most important emails and messages
- AI-powered image tools allow for editing and generation of visuals
- Visual Intelligence uses your camera to capture, understand, and act on information
- ChatGPT integration expands what Apple AI can do
Watch the Demo Video
https://www.youtube.com/watch?v=GGMhQkHCjxo
Listen & Connect
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Amber Bardon sits down with Ray Benegas, VP of IT and CISO at Presbyterian Living, for a candid conversation about what it really takes to build a strong technology culture in senior living. Ray shares how staying closely connected to residents, staff, and leadership helps his team move beyond reactive IT support and become a true strategic partner to the organization.
Amber and Ray explore why technology cannot be treated as just infrastructure anymore. From business systems and project planning to innovation governance and cybersecurity, they discuss the importance of creating a strong foundation before chasing the latest trends. They also talk through the realities of technical debt, modernization, resident expectations, roadmapping, and the challenge of balancing exciting innovation with the less glamorous but essential work of maintaining core systems.
You can connect with Ray on LinkedIn.
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Host Matt Reiners is joined by Josh Sach, Founder and CEO of Meela, and David Finkelstein, CIO of RiverSpring Living, to discuss how AI companion technology is transforming senior living.
Josh shares the personal story that inspired him to create Meela, a voice-based AI companion accessible through any phone that provides conversation, emotional support, and practical assistance for older adults. Designed to help address social isolation and the growing care gap, Meela offers 24/7 engagement while encouraging healthy habits and human connection.
David explains how RiverSpring Living piloted Meela across multiple levels of care and conducted a clinical study that showed measurable reductions in anxiety, loneliness, and depression among participating residents. He also discusses how AI can serve as a workforce multiplier, supporting staff by identifying resident concerns and improving communication.
Together, they explore the balance between human care and AI assistance, the importance of thoughtful implementation, and how companion AI may play a critical role in the future of aging services.
Learn more about RiverSpring Living's technology mission on their website.
Discover more about Meela on their website.
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Matt sits down with David Lafferty, Chief Information Officer of the Riverwoods Group, the largest not-for-profit CCRC network in Northern New England. With a background spanning Fortune 100 companies, manufacturing, distribution, and healthcare, David brings a systems-first mindset to senior living innovation.
Together, they unpack what it really means to “do innovation right” in senior living. From eliminating shiny object syndrome to building durable, measurable technology strategies, this conversation is packed with actionable insights for operators, IT leaders, and executives alike.
Resources mentioned: Composure Sound Blanket
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Host Matt Reiners chats with Matthew Edgerton, founder of Cogensus, a cognitive health SaaS platform designed for older adults. Cogensus is reshaping how we support cognitive wellness, combining AI companionship, provider analytics, and family connectivity into one empathetic and powerful ecosystem.
What You'll Learn:
- Cogensus is a three-pronged platform for managing cognitive decline through AI conversations, clinical-grade assessments, provider dashboards, and memory book creation for families.
- How Cogensus sets a standard for ethical, human-centered AI in senior care designed to augment, not replace, human relationships.
- How preserving narrative, agency, and social bonds can slow cognitive decline and combat loneliness in senior living communities.
- Learn how seemingly small memory slips during storytelling can provide early indicators of cognitive changes and how Cogensus captures and surfaces them.
Cogensus is now open for pilot programs ahead of their commercial launch in April 2026. If you’re a senior living provider looking to enrich care, ease family stress, and empower your staff, reach out to explore a custom pilot.
Available on Spotify, Apple Podcasts, and wherever you get your tech + senior living insights.
Learn more about Cogensus on their website.
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In this episode, James walks you through the ins and outs of finding, using, and printing recipes online safely and efficiently. If recipe websites feel cluttered or confusing, or if printing turns into a mess of extra pages and ads, this session is for you.
What You’ll Learn:
- How to search for nearly any dish online using ingredients, dietary needs, or holiday themes
- Tips for identifying trustworthy and user-friendly recipe websites
- How to spot online red flags like fake “download” buttons or pop-up ads
- Tricks to printing only the useful part of a recipe, without wasting paper
Learn more about Tech@Home on our website.
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Amber and Matt are back with a big update for 2026. In this episode of Raising Tech, they unpack what’s really happening with AI in senior living and why so many communities are still struggling to apply it in a meaningful way.
The conversation covers the realities operators are facing today: fragmented systems, untrusted data, shadow AI usage, and pressure from boards and leadership to “do something with AI” without a clear plan. Matt and Amber dive into why AI isn’t a magic fix on its own, how poor data and disconnected software limit its impact, and what needs to change for AI to actually work in senior living environments.
They also announce Parasol Alliance’s newest service: the AI Readiness Assessment and Roadmap. Modeled after Parasol’s proven technology assessments and strategic roadmaps, this new offering helps organizations understand where they are today, where AI can realistically fit, and how to move forward with confidence.
Resources & Next Steps:
Interested in learning more about the AI Readiness Assessment or adding it to your existing technology assessment?
- Email Matt: matthew.reiners@parasolalliance.com
- Or connect on LinkedIn (he promises he’ll respond)
Limited spots are available, with special options for current Parasol clients and early adopters.
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In this episode of Raising Tech, host Matt Reiners sits down with longtime friend and tech-for-good visionary Stefano Selorio, founder and CEO of Carevocacy. They discuss Stefano's journey as a caregiver-turned-entrepreneur, the origins of Carevocacy, and how their latest innovation, Apo AI, is revolutionizing digital health literacy for older adults.
You’ll hear how Carevocacy has served over 23,000 older adults and why making tech accessible through simple tools like SMS can create powerful change. Stefano also dives into the pilot partnership with Parasol Alliance’s Tech@Home program, revealing early data and heartwarming insights into how residents are embracing AI, from fixing printers to asking deep life questions at 3 AM.
What You’ll Learn:
- How Carevocacy empowers older adults through digital health literacy
- Why Oppo AI was built with accessibility, scalability, and empathy in mind
- Ways senior living providers can partner to enhance resident tech support
- The real-world impact of SMS-based AI on social connection and independence
- How Parasol Alliance and Carevocacy are combining forces to drive digital inclusion
Resources Mentioned:
- Learn more about Carevocacy: www.carevocacy.com
- Connect with Stefano on LinkedIn: Stefano Selorio
- Learn about Parasol Alliance’s Tech@Home: Parasol Alliance Resident Support
- Read the McKnight’s Senior Living article on the pilot program: https://www.mcknightsseniorliving.com/news/ai-pilot-will-put-personal-tech-coach-in-senior-living-residents-pockets/
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In this month’s Resident Exclusive Tutorial, Tyler Jameson explores how technology is transforming the way we preserve and share personal histories through digital memory books. Whether you're creating a heartfelt gift or documenting a life story, these modern scrapbooks let you mix photos, videos, stories, and audio for a truly personalized keepsake. Tyler shares tips, top platforms, and ideas to help you get started with your own digital memory book.
What You'll Learn:
- What a digital memory book is and why it matters
- Real-life use cases: from anniversaries to retirements
- The top benefits: accessibility, preservation, and personalization
- Overview of platforms: Newlywords, StoryWorth, K&Kin, Memento Stories
- Step-by-step guide to starting your own memory book
- Budgeting time and costs for your project
Links to Mentioned Platforms:
- Newlywords
- StoryWorth
- Kith & Kin
- Meminto Stories
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In this episode of Raising Tech, Matt sits down with Inspiren’s Brian Geyser and Michael Wang, two clinician innovators aiming to transform senior living with a fully integrated, AI-driven care platform.
Brian shares his path from nurse practitioner to industry innovation leader, while Mike walks through his powerful journey from Green Beret to bedside clinician to founder. Together, they break down why senior living still struggles with tech adoption, how to make AI truly useful for caregivers, and the critical role of co-innovation in building tools that actually work.
They also dig into Inspiren’s vision for ambient, predictive technology, from better documentation and workflow to a future where falls become genuinely rare.
A quick, insightful look at where senior living tech is headed next.
Learn more about Inspiren on their website.
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In this heartfelt and visionary episode of Raising Tech, Matt Reiners welcomes his longtime friend and VR trailblazer, Kyle Rand, CEO and Co-founder of Rendever. From ice cream-fueled volunteer days to industry-shaping innovations, Kyle shares his deeply personal journey into senior living and how Rendever is redefining aging with virtual reality.
They dive into:
- How immersive VR can combat social isolation and cognitive decline
- The powerful research backing VR’s impact in senior care
- A touching story that changed Kyle’s perspective forever
- Why dementia empathy training is reshaping how we train care teams
- Rendever’s new AI-powered companion, Nova, and the future of personalized engagement
Whether you're a technologist, operator, or just someone who cares about aging with dignity, this conversation will leave you inspired.
Links & Resources:
- Learn more about Rendever
- Connect with Kyle Rand on LinkedIn
- Explore Dementia Empathy Training & RendeverFit
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In this episode, Alex Reckard, technician with the Parasol Alliance Tech@Home program, gives a practical, easy-to-follow walkthrough of the Apple Health app. Designed with senior users in mind, this episode explores how the app tracks vital wellness metrics like activity, sleep, heart rate, mindfulness, and more. Alex also breaks down the powerful integration between iPhone, Apple Watch, and third-party apps making health tracking more accessible, personal, and even fun.
What You'll Learn:
- What the Apple Health app does and how to get started
- Key wellness features: activity tracking, heart health, sleep score, mindfulness tools
- How Apple Watch enhances the health-tracking experience
- Safety features and privacy tips for peace of mind
- Accessibility features designed for all users
- How seniors can use technology to take control of their wellness journey
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In this episode of Raising Tech, host Matt Reiners welcomes Tanner Zoromski, Chief Revenue Officer and SEO Director at Pantelope, for an insightful dive into the ever-evolving world of organic marketing, search, and SEO in the age of AI. From watershed SEO updates to how large language models (LLMs) are reshaping search behaviors, Tanner explains why speed, relevance, and structured content matter more than ever. If your community is struggling to stay competitive online, this episode is your roadmap.
Pantelope is a digital marketing consulting and strategy firm who specializes in the senior living industry. Learn more about how they help senior living communities on their website.
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In this critical episode of Raising Tech, host Amber Bardon is joined by two of Parasol Alliance’s finest: Sean Sheldrake and Jake Wigfield-Gorka. Together, they dive into what an MSSP (Managed Security Services Provider) is and why it really matters for senior living communities.
From phishing attacks to insurance compliance, this episode sheds light on how threats are evolving faster than ever and why relying solely on traditional IT services may no longer be enough. You’ll also hear what tools and strategies are essential for protecting your staff, residents, and operations from the ever-changing cybersecurity landscape.
Learn more about our MSSP services on our website.
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Resident Technology Assistant Michael Lynn breaks down the pros, cons, and practical uses of today’s most popular smart home devices: Amazon Alexa and Google Nest.
Whether you’re considering a smart assistant for yourself or helping a loved one get started, this episode is a clear, jargon-free guide to what each platform offers and how to decide which is right for your needs.
Topics Covered:
- Amazon Alexa Devices
- Echo Dot: Voice-controlled, budget-friendly smart assistant
- Echo Show: Same features, with a screen for video calls and more
- Daily uses: Music, weather, reminders, audiobooks, and more
- Price Range: $40–$100 depending on model
- Google Smart Devices
- Google Nest Mini & Google Home: Similar capabilities to Alexa
- Google Nest Hub: Touchscreen device great for video calling and visual updates
- Slightly different pricing and performance
- Smart Home Integration
- Control your lights, outlets, thermostats, and security with voice or phone
- Important tip: Stick to one brand (Amazon or Google) for full compatibility
- Device Compatibility
- iPhones generally pair more smoothly with Amazon Alexa
- Android devices work best with Google smart devices
- Both platforms are cross-compatible, but seamless integration improves when matched with the right ecosystem
- Real-World Applications
- Turn on lights before getting home
- Adjust thermostat remotely
- Reduce energy bills and improve home security
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Host Amber Bardon sits down with Steve Mika, the commercial lead for Data & AI at Fresche Solutions, a Microsoft-focused data and AI consulting firm. Together, they break down the current and future state of AI in senior living, focusing on realistic, strategic implementation that can drive outcomes.
Steve dives deep into how senior living operators can move beyond buzzwords to build sustainable AI initiatives backed by clean data, sound governance, and a modern architecture using tools like Microsoft Fabric and Azure AI Foundry.
Contact: Steve Mika LinkedIn & Fresche Solutions
Resources Mentioned: The Guide to AI in Senior Living
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Matt Reiners sits down with Heather Tussing, President of The Aspenwood Company, to explore how innovation, strategy, and a people-first approach are shaping the future of senior living. With over two decades of experience in the industry, Heather shares lessons learned, evolving technology trends, and how Aspenwood is thoughtfully embracing tech while staying true to its mission.
Argentum Article: The Value of Assisted Living
More about Heather and The Aspenwood Company
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In this practical and informative episode, Tech@Home technician James Peck walks listeners through everything they need to know about backing up and managing files on their smartphones and other devices. From cloud storage to flash drives, James outlines simple, user-friendly methods to keep your digital memories safe and your devices running smoothly.
Topics Covered:
- Why Storage Matters:
Learn how full storage can affect system updates, prevent new app downloads, and slow down your phone. - How to Check Your Storage:
Step-by-step guidance for both iPhone and Android users on how to view storage usage and what’s taking up space. - App Cleanup Tips:
Learn how to identify and remove unused apps to reclaim space. - Managing Photos & Videos:
Why videos take up significantly more space than pictures and what to do about it. - Introduction to Cloud Storage:
Discover how iCloud, Google Photos, and OneDrive can automatically back up your files and free up space on your phone. - Cloud Storage Pros & Cons:
- Pros: Automatic syncing, easy access from multiple devices
- Cons: Limited free space, monthly subscriptions, and internet dependency
- Local Storage Options:
Alternatives like flash drives for smartphones, SD cards, and transferring files to your computer. - Cloud vs. Local Backup Comparison:
A side-by-side analysis to help listeners decide which method (or combination) suits them best.
Quick Takeaways:
- Be selective with the photos, videos, and apps you keep.
- Back up regularly using cloud or local storage.
- Understand your options and choose what fits your lifestyle and tech comfort level.
- Cloud storage offers ease and automation, while local storage gives you more control and no ongoing costs.
Tech@Home is Here to Help
If you’re unsure which method is right for you or need help getting started, Tech@Home is ready to assist. Our team can walk you through setup, help you free up space, and ensure your important files are safely backed up.
For more tutorials, please visit our website.
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In this episode of Raising Tech, host Matt Reiners talks with the legendary Kitboga, a cybersecurity crusader and content creator known for baiting and exposing online scammers. With over 3.74 million YouTube subscribers and more than a billion views across platforms, Kitboga shares how he transforms tech knowledge into entertaining education.
From fake tech support calls to impersonated Venmo accounts, Kitboga reveals how scammers weaponize social engineering, and how AI is raising the stakes on both sides of the scam war. Whether you're a tech pro or just want to keep your grandma safe online, this is a must-listen episode.
What You’ll Learn:
- How Kitboga got started in scam baiting
- The scariest scams happening in 2025
- How scammers use social engineering to manipulate even tech-savvy people
- Why remote access software is central to today’s most dangerous scams
- Real-life examples of scams targeting people with retirement accounts, Venmo, and even treadmill purchases
- Why awareness still isn’t enough, and what we can all do to stay ahead
Featured Tool: Seraph Secure: A powerful new platform that leverages AI to proactively detect, investigate, and block scam activity. Kitboga founded Seraph Secure to take scam-fighting to the next level with automated tools that protect users before the scam even starts.
Resources Mentioned:
- Kitboga’s YouTube Channel
- FTC Scam Reporting
- Seraph Secure Handout
- More about Kitboga
- How to Identify the Most Common Scams
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In this episode, Amber Bardon welcomes Casey Allen from SeniorLytics to explore how real-time analytics is transforming decision-making in senior living. Casey shares the origin story of SeniorLytics, explains their “analytics as a service” model, dives into core integrations, reveals top use-cases and success stories, and offers a measured perspective on where AI fits into the analytics landscape.
Top Takeaways
- Industry Focus Matters: SeniorLytics’ metrics and integrations are built specifically for senior living operators
- Services-Heavy Onboarding: Whitel-glove services accelerate ROI and ensure sustained adoption.
- Actionable Analytics: LOC and portfolio dashboards uncover hidden revenue and operational efficiencies.
- Measured AI Strategy: AI pilots focus on well-defined business problems
- Partnership Over Product: Treat analytics vendors as an extension of your team for best results.
Resources & Links
- SeniorLytics
- Casey Allen
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James Peck walks you through the basics of using Google Maps. Whether you're new to smartphones or just haven’t explored the app before, James covers everything from how to download it on your device to searching for local businesses, getting driving or walking directions, and using Street View for a 3D look at your destination.
He also shares helpful tips on customizing your map view, checking alternate routes, and understanding the app’s live navigation features. If you’ve ever felt unsure about using Google Maps, this quick and practical guide will help you get started with confidence. For extra help, you can always reach out to your local Tech@Home technician.
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Host Amber Bardon welcomes two incredible leaders in senior living innovation: Sue Verdegem, CEO of United Zion Retirement Community, and Evon Bergey, COO of Landis Communities. Together, they explore the groundbreaking concept of Wall-less Dementia Care: a care model that eliminates traditional locked dementia units in favor of inclusive, autonomy-driven dementia care.
What You’ll Learn in This Episode:
- What Wall-less Dementia Care means – Why United Zion never adopted locked dementia units and how Landis is transitioning away from them.
- Balancing autonomy & safety – How to address elopement and safety concerns without restricting movement.
- The role of staff training – Why every team member, from maintenance to leadership, receives dementia training through Eden Alternative and Positive Approach to Care.
- Family & resident education – How to build trust and involve families in this shift toward more dignified dementia care.
- Technology in dementia care – Tools used to monitor safety while supporting independence.
- Advice for senior living leaders – Where to start if your organization wants to move toward this model.
Why This Matters:
This episode challenges long-held beliefs about dementia care, emphasizing dignity, autonomy, and person-centered living over institutional security measures. Both Sue and Evon share real-life success stories and offer actionable advice for organizations ready to reimagine dementia care.
📌 Mentioned Resources:
- The Eden Alternative
- Positive Approach to Care (Teepa Snow)
- DEER (Dementia Engagement, Education, and Research Program – University of Nevada, Reno)
- Alzheimer’s Association
- Dementia Friendly America
- LeadingAge National
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Our 100th episode! In this forward-thinking episode of Raising Tech, host Matt Reiners sits down with a unique guest, AI itself to explore the evolving role of artificial intelligence in the senior living industry. Together, they cover how AI is enhancing daily life for residents, reducing staff burnout, and helping operators make smarter decisions with unified data and predictive tools.
Listeners will walk away with a deeper understanding of how to approach AI implementation thoughtfully and ethically. Whether you're solving a specific operational challenge or exploring long-term innovation, this episode offers practical insights, real-world use cases, and a look into the near future of tech-enabled senior living.
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In this Resident Exclusives episode, Jason Prado walks you through everything you need to know about upgrading to Windows 11. Whether you're unsure if your device is eligible or you’re wondering what makes Windows 11 different, this episode covers it all.
🧠 What You’ll Learn:
- Why upgrading to Windows 11 matters (Hint: Windows 10 support ends October 14, 2025)
- What’s new in Windows 11 – design, performance, security, and Microsoft Copilot
- How to check if your computer is running Windows 10 or 11
- Steps to determine upgrade eligibility using PC Health Check and Windows Update
- Upgrade options and what to do if your device isn’t compatible
- Tech@Home’s device recommendations and how we can help
🌐 Learn More: www.parasolalliance.com/residents
💬 Feedback or Questions?
We’d love to hear from you! Contact us anytime through our website.
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Matt Reiners sits down with Mary Furlong, a pioneer in the longevity and aging tech space. Mary shares her inspiring journey from writing a book to founding multiple companies and raising over $300 million to improve the lives of older adults. They explore how aging is becoming a hotspot for venture investment, discuss major demographic shifts, and highlight where real innovation is needed in senior living.
Mary also offers invaluable advice to entrepreneurs in the longevity space, stressing the importance of use-case clarity, customer insight, and long-term commitment. She emphasizes that aging adults need a compelling vision for the future, not just memories of the past.
Whether you're an innovator, investor, or provider in senior living, this episode is packed with foresight, strategy, and inspiration.
Find all of Mary's events and conferences on her website.
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In this uplifting and high-energy episode, host Amber Bardon welcomes the dynamic and inspiring Pacemakers Dance Team, a senior dance troupe breaking barriers and shaking up aging stereotypes one dance step at a time. Ranging in age from 60 to 86, these talented performers use hip hop, jazz, and tap to inspire audiences and redefine what it means to grow older with style and vitality.
From flash mobs in airports to standing ovations at baseball stadiums, the Pacemakers are dancing into hearts around the world. Now, they’re sharing how it all started, what keeps them moving, and why dance is truly for everyone.
What You’ll Learn in This Episode
- The origin story of the Pacemakers from cyberbullying to global stardom
- Why dance is about heart, not just choreography
- How they accommodate dancers of all abilities and backgrounds
- The team’s viral rise and global impact, including a trip to Austria and Lady Gaga’s album launch
- The science behind choreography and cognitive health in older adults
- The power of kindness, community, and joy in building a purpose-driven team
- Behind-the-scenes stories of unforgettable performances and flash mobs
Connect with the Pacemakers
🌐 Website: www.pacemakersdanceteam.com
📱 Instagram, TikTok & Facebook: @pacemakersdanceteam
🛍️ Shop their brand-new merch
📺 See them perform: Catch their recent performance on The Drew Barrymore Show and viral videos with over 59M views online!
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In this tech tutorial episode, Michael Lynn walks you through everything you need to know about using Uber. From downloading the app to booking your first ride, Michael covers it all in a clear and friendly way. He also shares pro tips for safety, setting up payment, and why linking your phone number can make your experience smoother.
What You’ll Learn:
- What Uber is and how it works
- How to download and install the Uber app on any device
- Step-by-step setup including sign-in options and verification
- Why linking your phone number is helpful
- How to add payment methods
- Booking a ride and choosing the right ride type (like UberX)
- Key safety tips—how to confirm your ride before getting in
Bonus:
Michael includes a helpful video demo to show what using Uber actually looks like.
Note: This episode focuses only on Uber, not Lyft or other rideshare apps, to keep things simple and clear.
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In this episode of Raising Tech, Matt Reiners chats with Mike Hughes,
Senior Executive Vice President and Chief Transformation and Innovation Officer at United Church Homes, about reimagining senior living through innovation. Mike shares his journey from AARP and healthcare tech into senior living, emphasizing the importance of a human-centered approach and his belief in “doing the most with the least.” He introduces their Entrepreneur in Residence program, where innovators live in communities to deeply understand resident needs and design practical solutions.
The conversation also covers AI’s growing role in senior care, United Church Homes' shift toward decentralized, community-based services, and strategies for successful change management in legacy organizations. Mike stresses the need to “fall in love with the problem first” and offers practical advice for leaders aiming to embrace innovation, from investing in digital transformation frameworks to fostering a culture rooted in empathy and collaboration.
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In this episode of Raising Tech, host Matt Reiners is joined by George Netscher, CEO of SafelyYou, the leading ambient care platform using AI to transform senior care. George shares his journey from top-tier AI research labs to launching a mission-driven company rooted in his family’s personal story. From fall detection to staffing analytics, hear how SafelyYou is redefining what's possible in senior living through ethical, outcomes-driven artificial intelligence.
What You’ll Learn:
- George’s unique background in AI and how it inspired SafelyYou
- What AI really means in senior living
- How SafelyYou is helping communities improve fall rates, reduce ER visits, and optimize staffing
- What operators should ask when evaluating AI vendors
- The balance between automation and the human touch in care
- How senior living can leapfrog into innovation
Resources Mentioned:
- SafelyYou Website
- Follow George on LinkedIn
- Follow SafelyYou on LinkedIn
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In this deeply inspiring and candid conversation, host Amber Bardon sits down with three powerhouse CEOs—Nicole Gann, Sue Verdegem, and Sondra Norder—for an honest dialogue about what it really means to be a woman in leadership. From accidental paths to the C-suite, to the very real challenges faced in male-dominated environments, this episode is filled with heartfelt reflections, strategic wisdom, and empowering encouragement.
This episode is a powerful reminder that behind every woman CEO is a rich story of persistence, self-discovery, and trailblazing resilience. Whether you’re a woman in leadership now or just beginning your path, this episode will inspire you to lead with authenticity and boldness.
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In this resident exclusives episode, James Peck walks you through the alarming rise of financial scams—especially those that target older adults. You’ll learn how scammers are using social engineering, spoofed phone numbers, and even AI-generated voices to exploit trust and urgency.
James breaks down the top three scam types hitting communities hardest:
- Bank impersonation calls
- “Family emergency” voice scams
- Tech support refund scams
Each segment includes real-life examples and actionable steps residents and families can take to stay safe.
Key Takeaways:
- Scammers “hack trust,” not devices
- Why you should never share 2FA codes over the phone
- AI voice cloning is real—and dangerous
- Simple steps to verify if a call or message is legit
- Why tech education is critical in senior living communities
Resources Mentioned:
- FTC Report Fraud
- Imposter Scam Info from USA.gov
- Fake Emergency Scams from the FTC
- Learn more about Tech@Home services: www.parasolalliance.com
Empower yourself with knowledge and stay ahead of today’s digital threats.
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In this episode of Raising Tech, host Matt Reiners sits down with two trailblazers improving care communication in senior living: Nick Snyder of TLC Management and Justen Spirk of How’s Mom.
Together, they unpack how their partnership is giving time back to caregivers and empowering families with transparent, real-time care updates through digital coordination tools.
Tune in to hear how TLC Management and How’s Mom are shaping the future of connected care in senior living and why it's about more than just tech.
Learn More:
- TLC Management: www.tlcmgmt.com
- How’s Mom: www.howsmom.net
- Follow How’s Mom on LinkedIn
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In this episode of Raising Tech, host Matt Reiners sits down with Dillon Painter, Project Manager at Priority Life Care, to explore the nuances of change management and the evolving role of technology in senior living. Dillon shares his journey into the industry, his approach to fostering innovation across multi-generational teams, and how he’s leading transformational change initiatives at Priority Life Care.
Dillon offers practical insights on overcoming resistance to change, building strategic communication plans, and using data and AI to elevate care quality and operational efficiency. From identifying "change champions" to leveraging AI for fall prevention and personalized resident experiences, this episode is packed with actionable takeaways for senior living operators and tech innovators alike.
You can connect with Dillon on LinkedIn.
Discover more about Priority Life Care on their website.
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In this episode, we dive into the world of cell phones and VoIP landline phones with Michael Lynn, Resident Technology Support Analyst at Parasol Alliance. Whether you're considering a new phone or exploring VoIP options, this episode breaks down everything you need to know!
Michael covers the pros and cons of iPhones, Android phones, and Jitterbug phones—helping you decide which one best suits your needs. Plus, he shares expert tips on saving money when buying a new phone and accessories. We also explore VoIP phones, what they are, and how they compare to traditional landlines.
Topics Covered:
✅ iPhone vs. Android: Which is better for you?
✅ The best budget-friendly smartphone options
✅ How to save money on phone accessories
✅ What are VoIP phones, and should you switch?
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In this episode of Raising Tech, host Amber Bardon welcomes Emilie Rains, Executive Director of Bluestem PACE, to discuss the innovative PACE (Program of All-Inclusive Care for the Elderly) model. Emilie shares insights into how PACE enables seniors aged 55 and better to remain living independently at home while receiving comprehensive medical and supportive care.
Key Takeaways:
- What is PACE? A CMS-regulated program that integrates federal, state, and private provider resources to deliver holistic care for seniors at risk of institutionalization.
- The Benefits of PACE: Reduces ER visits and hospital readmissions by up to 80%, provides preventative care, and supports individuals through a coordinated care approach.
- How Providers Can Get Involved: The process of establishing a PACE program, regulatory requirements, and its financial and operational structure.
- Technology’s Role in PACE: Opportunities for telehealth, home monitoring, and software development tailored to the unique needs of PACE participants.
- Future of PACE: The program's rapid expansion and potential for continued growth as a cost-effective, high-quality care solution.
Resources Mentioned:
- Learn more about Bluestem PACE: bluestempace.org
- Find a PACE program in your state: npaonline.org
🔊 Listen Now: Available on Apple Podcasts, Spotify, and all major podcast platforms.
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In this special bonus episode of Raising Tech, hosts Amber Bardon and Matt Reiners discuss Amber's recent article featured in McKnight’s Senior Living, "The Importance of Leadership-Driven Technology Culture in Senior Living"
Discover why senior living leaders must spearhead a strong technology culture and how forward-thinking communities can prioritize tech adoption to enhance resident care, streamline operations, and future-proof their services. Amber shares her insights on why a strong technology culture must start at the leadership level and how communities can ensure technology is a priority rather than an afterthought.
🔗 Read Amber's McKnight’s Senior Living article here.
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Host Amber Bardon welcomes Raphael Rubens, Founder & CEO of MemoMate, an AI-powered platform enhancing resident and staff satisfaction in senior living. Inspired by his grandmother’s need to document her life story, Raphael developed MemoMate to capture life stories, streamline surveys, and reduce admin burdens for communities.
He shares insights from living in a senior community, how AI-driven phone surveys improve engagement, and the future of AI in compliance, well-being, and predictive analytics.
Learn more at memomate.app or by emailing Raphael: raphael@memomate.app
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A full demonstration is available on our website.
In this episode, James Peck, Resident Support Manager at Parasol Alliance, talks about something we all deal with—battery life.
Ever feel like your phone dies way too fast? Or maybe your laptop can’t survive an hour without being plugged in? That’s because batteries wear out over time, but the good news is, you can slow it down!
In this exclusive, we’ll cover:
🔋 Why batteries degrade and how to check their health
⚡ Charging habits that actually help (and common myths busted!)
💡 Simple tricks to make your battery last longer
♻️ When to replace a battery and proper disposal
By making a few small changes, you can keep your devices running longer and save money on replacements.
Learn more about Parasol Alliance's Tech@Home program on our website.
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In this episode of Raising Tech, host Amber Bardon welcomes Danielle Lyons, Program Director of the Fort Wayne Foster Grandparent Program, sponsored by Lutheran Life Villages. Danielle explains how the program connects volunteers aged 55 and older with children in need, providing mentorship, friendship, and academic support. Volunteers assist in schools, childcare centers, and after-school programs, fostering intergenerational relationships that benefit both seniors and children.
Danielle highlights the emotional impact of the program, noting how many children who have lost parents or grandparents find comfort and stability through these relationships. She also shares the program’s historical roots, which began in 1965 as a way to support low-income seniors while helping children, particularly those with disabilities.
Amber and Danielle discuss how fostering these connections helps combat ageism and social isolation, promoting engagement and purpose for seniors. With the program’s 60th anniversary approaching, Danielle shares plans for a major celebration to recognize the contributions of volunteers.
You can find more information on their website, Facebook or the AmeriCorps website.
Danielle Lyons: dlyons@lutheranlifevillages.org / 260-426-2273
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In this episode of Raising Tech, host Amber Bardon welcomes Kristen Parsons, Executive Director of Tiffany Village and Kenny’s Pond in Newfoundland, Canada. Kristen shares how her communities have transformed senior living by becoming some of the most tech-enabled communities in the region.
Highlights of the conversation include:
- Kristen’s Journey: From registered nurse to executive director, and her mission to ensure seniors can age in place with dignity and independence.
- Revolutionizing Senior Care Models: How Tiffany Village adopted innovative technologies like AMBA to create personalized care plans and enhance staff efficiency.
- Overcoming Challenges: Insights into addressing workforce shortages, technology adoption resistance, and infrastructure upgrades like Wi-Fi.
- Data-Driven Care: The role of integrated systems in providing proactive care, reducing emergency room visits, and improving the quality of life for residents.
- Future of Senior Living: Kristen’s vision for a more individualized, technology-driven approach to care that promotes autonomy and lifestyle choices for seniors.
This insightful conversation highlights the transformative power of technology in senior living, offering valuable lessons for communities looking to enhance care, efficiency, and resident satisfaction.
Resources Mentioned:
- Tiffany Village & Kenny’s Pond website
- Email Kristen Parsons: kristen.parsons@tiffanyvillage.com
- Follow on Facebook: Tiffany Village and Kenny’s Pond
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Today's special bonus episode features a prerecorded webinar proudly sponsored by HeartLegacy.
Join host Christie Freeze as she welcomes industry experts Amber Bardon and Matt Reiners from Parasol Alliance for an engaging discussion on the role of AI in senior living. They explore the foundational mindset needed for successful AI integration, practical applications, and three easy ways to leverage AI in senior living.
Plus, every mention of 'AI' contributed to a donation to the Alzheimer's Association.
Tune in for insights, innovation, and a little fun along the way!
To find more HeartLegacy webinars, please click here.
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A full demonstration is available on our website.
In this episode, Michael Lynn, a Resident Technology Support Analyst at Parasol Alliance, talks about everything you need to know about printers. He breaks down the key differences between inkjet and laser printers, helping you decide which one is the best fit for your needs. Michael also shares his recommendations for home printers, including the HP Envy Inspire, HP Envy 6055E, and HP OfficeJet, explaining the pros and cons of each.
Michael then walks you through the setup process andgives tips on using the HP Smart app for an easier setup and shares details about HP Instant Ink. To wrap things up, he explains how to test your printer and troubleshoot common issues, with tips for printing from computers, phones, and tablets. Whether you’re setting up your first printer or just looking for a refresher, Michael makes it easy to understand and follow along.
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In this episode of Raising Tech, Matt Reiners chats with Benjamin Surmi from Koelsch Communities and Erez Cohen, Co-Founder of August Health, about shaking up senior living with innovative tech and a people-first culture.
What You’ll Learn:
- How Koelsch blends tradition with cutting-edge tech to improve care.
- Why August Health’s easy-to-use tools are a game-changer for caregivers.
- The importance of culture in adopting new technology.
- Practical tips for providers hesitant to go digital.
- What’s next for senior care tech, including smarter tools and better data.
Join us for a fun, inspiring conversation on creating better care through tech and teamwork!
Find more about August Health on their website.
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In this episode, Matt Reiners talks with Joe Velderman, VP of Innovation at Cypress Living, about how technology is reshaping senior living. Joe shares how his team uses tech to streamline operations, improve resident experiences, and meet the expectations of a more tech-savvy generation. From AI tools to voice assistants, they’re finding ways to modernize while keeping care personal. Joe also offers advice for communities on staying competitive through strategic planning and innovation.
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In this episode, Matt Reiners chats with Sarah Thomas, a leader in AgeTech, occupational therapist, keynote speaker, and venture partner. Sarah takes us through her fascinating journey from working hands-on in healthcare to becoming a global innovator in senior living technology.
They dig into how AI is changing the game, why aligning tech with real-world needs is key, and how fostering a culture of innovation can make a huge difference. Sarah also breaks down the big trends shaping AgeTech, like tools for financial health, independent living, better caregiving, and healthier lifestyles, and what’s next for senior living communities.
If you're curious about how tech is improving aging, caregiving, and everyday life, this episode is full of real talk and big ideas.
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This special episode is hosted by Amber Bardon and Matt Reiners, who reflect on 2024's highlights and share excitement for the future. They discuss the podcast’s growth, including the launch of the resident-focused mini-series, which brings technology education to older adults. They highlight popular episodes, such as those exploring AI, robotics, and partnerships that showcase innovative solutions in senior living.
Amber and Matt dive into industry trends, emphasizing the importance of leadership alignment and process-focused problem-solving for technology adoption in senior living. They share personal milestones, including Matt’s mid-year transition to Parasol Alliance, Amber's international speaking engagements, and the company’s numerous awards. Both express enthusiasm for the opportunities in 2025, including expanded client focus groups, new AI content, and continued thought leadership on transforming technology and workplace cultures.
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In this episode, Jason Prado, a Tech@Home technician, shares practical tips and techniques for efficiently managing and organizing your Outlook email inbox. The discussion covers features like sorting, filtering, pins, flags, archives, groups, and folders.
Highlights include:
- Sorting and Filtering: Learn to prioritize emails based on criteria like date, sender, importance, and more, distinguishing between sorting (rearranging) and filtering (viewing specific subsets).
- Pins and Flags: Use pins to keep important emails at the top of your inbox and flags to mark emails for follow-up with a visual cue.
- Archiving: Discover how to declutter your inbox by moving emails to an archive folder while retaining access for future reference.
- Groups: Facilitate collaboration and mass communication by creating shared folders and email lists for teams, projects, or communities.
- Folders: Organize emails by sender, topic, or keyword, creating custom folders for streamlined email management.
With step-by-step demonstrations and actionable insights, this episode equips listeners with tools to improve productivity and make email management a breeze. Jason concludes with encouragement to apply these strategies for a more organized digital workspace.
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In this episode of Raising Tech Podcast, host Amber Bardon talks with Matt Just, founder and developer behind Plan of Correction 365 (POC-365)—an AI-driven platform aimed at simplifying the compliance process in long-term care. Matt shares his background as a consultant pharmacist, his transition to software development, and the evolution of POC-365.
They discuss how the platform automates the creation of compliance plans, reducing the time and effort required post-survey, and the importance of adopting AI to improve efficiencies in the long-term care sector. The discussion also covers client success stories, privacy considerations in using AI, and the future direction of the platform based on client feedback.
You can find more about POC-365 on their website!
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Join us on today’s episode as we connect with John Perkins, founder and CEO of Checked In Care, a pioneering SaaS company from Australia transforming the aged care and senior living industry. We’re also joined by John Boson, president of their first U.S. partner, Advantage Home Care, based in St. Louis. Together, they discuss the groundbreaking solutions Checked In Care is bringing to the care industry, enhancing transparency, reducing inefficiencies, and improving both client and staff experiences.
From Perkins’ personal inspiration rooted in dignity and end-of-life care to Bosen’s firsthand success with the platform, we explore how this innovative solution is bridging communication gaps, solving retention challenges, and streamlining care delivery. Discover how Checked In Care is shaping the future of caregiving with a client-first approach.
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Join us for this month’s Raising Tech miniseries with Alex Reckard, a resident support technician for Tech@Home! Alex breaks down the basics of Artificial Intelligence (AI) in a way that’s fun and easy to follow. You’ll learn what AI is, how it works, and how it’s shaping our everyday lives.
From a cool AI-generated image quiz to hands-on demos with tools like ChatGPT, Alex keeps things interactive and engaging. You’ll also hear about the pros, the cons, and some of the most exciting ways AI is being used today. Don’t miss this chance to explore the world of AI and see how it’s changing the game!
A full demonstration is available on our website.
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In this episode of Raising Tech, host Amber Bardon welcomes Tammy Torkleson, founder of Indigo Technology, to discuss the power of data analytics for senior living. Tammy shares how her platform, KOM Analytics, transforms data management by giving small and mid-sized companies the sophistication of enterprise-level solutions. They explore shifting from data gatherers to data consumers and the importance of creating a culture of trust and efficiency.
They also address the fear of change and reveal how automation can revolutionize decision-making, improve quality of life, and simplify compliance. Don’t miss this insightful conversation on maximizing your data's potential!
You can email Tammy (ttorkleson@indigotulsa.com) or visit their website for more information.
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In this episode of Raising Tech, host Amber Bardon sits down with Suzanne Allen, Managing Partner at Blue Fingerprint, to talk about how their platform is making life easier for senior living communities. Suzanne shares how Blue Fingerprint started as a simple tool to track resident choices, like countertops and flooring, and has grown into a cloud-based system that keeps everyone – from residents to staff and builders – on the same page. It's a game-changer for simplifying the customization process and helps communities run smoother, while giving residents more confidence in their new home.
Find more about Blue Fingerprint on their website.
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In this episode, Michael Lynn, a resident support technician for Tech@Home, teaches Assistive Access and other accessibility features on iPhones, focusing on users with iOS 17 or higher while noting options for earlier versions. He explains how \Assistive Access allows for a simplified home screen with larger apps and customizable layouts. Michael discusses adjusting various settings, including volume controls and the dialer keypad for calls and messages, and highlights that apps maintain normal functionality within Assistive Access. He also covers how to start and exit Assistive Access securely with a passcode. Additionally, he introduces Assistive Touch for easier navigation for users with physical challenges and encourages listeners to explore these settings.
Watch and follow along to get the most out of your iPhone’s features!
A full demonstration is available on our website.
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In this episode of Raising Tech, Matt Reiners chats with Akshita Iyer, founder and CEO of Ome, about her inspiring journey to create a smart knob that can turn any stove into a safer, smart appliance. After a personal experience, Akshita developed a device that retrofits gas and electric stoves to automatically shut off or adjust burners. The knob looks just like a regular stove knob but adds smart features like cooking timers, safety locks, and data tracking to help prevent fires and support aging-in-place.
They dive into the challenges of getting people—especially older adults—comfortable with smart home tech. The best part? The knob lets users cook like they always have, with extra safety benefits built in, making it a great fit for senior living communities. They also touch on how integrating smart technology into daily life can boost home safety and provide helpful insights.
Find more about Ome on their website & LinkedIn.
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In this episode of Raising Tech, host Amber Bardon chats with Ernie Ianace, North America President of Amba, an AI-powered health platform for senior living. Ernie shares his journey as a serial entrepreneur and how personal experiences led him to the world of senior care. Amba’s platform is all about proactive, personalized care, helping communities tackle staffing issues and improve resident outcomes by using AI to reduce falls, catch health concerns early, and optimize care with smart, data-driven insights.
Ernie explains how Amba's passive monitoring system tracks vital signs and safety indicators, alerting staff when needed and significantly reducing falls and rehospitalizations. The platform integrates smoothly with existing systems, helping communities become more efficient.
Learn more about Amba on their website & LinkedIn.
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In this episode, we walk through a step-by-step demonstration of how to navigate and use the control panel on your iPhone. Whether you're adjusting brightness, connecting to Wi-Fi, or turning on Do Not Disturb mode, our simple and clear instructions will help you take full control of your device. This tutorial is designed especially for senior living residents, offering helpful tips to make everyday tasks easier. Watch and follow along to get the most out of your iPhone's features!
A full demonstration is available on our website.
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We’re excited to welcome Hoyle Koontz, a senior living industry veteran with over 15 years of experience! Hoyle is the co-founder of The Vectre, and his innovative sales enablement platform, YourTour, is driving efficiency in over 60 senior living communities, helping teams make memorable first impressions. 🌟
Listen as Hoyle shares his journey from TV photojournalism to leading digital transformation in senior living sales. We’ll also dive into how virtual tours are revolutionizing the way communities showcase their lifestyle value proposition and attract new prospects.
Find Hoyle on LinkedIn & learn more about The Vectre on their website.
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In this episode of Raising Tech Podcast, host Amber Bardon sits down with Kasey Devine from Procare HR, a nationwide HR managed services firm specializing in senior living operators.
They discuss the origins, growth, and unique services of Procare HR, which include everything from scheduling and labor management to talent acquisition and payroll. They dive into the typical clients served, challenges faced in the industry, and the benefits of leveraging Procare HR's expertise. Kasey shares insights on overcoming fears associated with outsourcing and how ProCare HR supports organizations in fulfilling their mission.
For more information, visit ProcareHR.com or find Procare HR on LinkedIn.
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Charles, a Tech@Home technician, discusses the rise and sophistication of tech scams. He covers various types, including phishing and spam emails, IRS letter scams, and the prevalent Microsoft/Windows hoax scam. Charles shares real-life experiences of victims, emphasizing the importance of vigilance and practical tips for avoiding these scams.
Charles also highlights the dangers of remote access scams and offers advice on securing personal information, using password managers, and the critical importance of verifying information through trusted sources.
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In this episode of the Raising Tech Podcast, Amber Bardon welcomes Ramiro Maldonado, Director of Business Development, and Geoff Wright, Chief Science Officer from UprightVR. UprightVR is at the forefront of using advanced virtual reality technology to assess balance and develop personalized fall prevention strategies, aiming to enhance mobility, safety, and quality of life for the elderly.
UprightVR leverages virtual reality to assess and enhance balance, providing a unique and effective solution. Its user-friendly interface and immersive environment make it accessible to both clinicians and non-clinical staff, ensuring ease of use across various settings. The system's portable setup allows for frequent, on-the-spot assessments, making it a cost-effective option for senior care communities. Beyond identifying fall risks, UprightVR also offers rehabilitation modules and integrates with broader care strategies to improve overall outcomes, contributing to comprehensive care for seniors.
For more information about UprightVR, visit their website.
Ramiro Maldonado (ramiro.maldonado@uprightvr.com): Director of Business Development at UprightVR, with a background in physical therapy, specializing in vestibular and neurotherapy.
Geoff Wright: Chief Science Officer at UprightVR, co-founder, and inventor, with a background in neuroscience and engineering, currently a professor at Temple University.
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Once a month, we bring you a special episode dedicated entirely to resident technology, covering education, common issues, tips, tricks, and more.
📚 These episodes are designed to educate, inform, and keep you updated on the ever-evolving world of technology. Today’s episode will guide you on recognizing and avoiding malicious emails. You can listen to it on all podcast platforms, but we highly recommend watching the video demonstration on YouTube. This demo is just one example of the many tech classes offered through our Tech@Home program.
🎥 Watch the full video demonstration on YouTube.
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Join Amber Bardon as she interviews Ken Reinstein, Vice President of Business Development at CaringOnDemand. Discover how CaringOnDemand enables individuals and their families to easily request caregivers at the touch of a button!
Ken talks about the origins of CaringOnDemand, its modern features, and its transformative impact on caregiver services for families and senior living communities.
You can find more information on their website & fill out this form to learn more!
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Our latest episode introduces Neil Krauss, founder and chief product officer of Senior Sign. Senior Sign is an e-signature software designed for senior living communities, offering features like compliance tracking, remote and mobile signing, electronic faxing, and centralized cloud storage for documents. The goal is to simplify and streamline the move-in process for staff, residents, and their families.
Senior Sign supports various document completion methods (from home, in-person, or on paper) and integrates with other systems like health records and CRMs to avoid dual data entry.
You can find more information or schedule a demo on their website.
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We're thrilled to launch a new mini-series, Raising Tech Resident Exclusives. Once a month, we’ll feature episodes dedicated to resident technology, covering education, common issues, tips, and more. Our goal is to educate and inform residents about today's tech world.
For those unfamiliar with our Tech@Home program, we offer on-site support through personalized Tech@Home services, helping residents engage with the world using technology.
In our first resident exclusive mini-series, we'll dive into the program's details. Joining us today is James Peck, our resident technology manager. James shares his journey and experiences. He emphasized how Tech@Home helps residents with common issues like email management, printer troubleshooting, and scam prevention. James also highlighted the importance of cybersecurity and shared some tips to help residents stay safe online.
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On our latest episode, we have HeartLegacy joining us for the second time! We are excited to welcome Christie Freeze, the Partnership Growth Manager at Heart Legacy. We’re diving into how HeartLegacy and SalesMail have evolved post-COVID and discussing the innovative ways senior living communities are maintaining human connections through digital interactions.
In this episode, Christie shares her journey, best practices, and real-life examples of how SalesMail has transformed communication in senior living—from personalized video messages for leads to engaging content for residents. Don't miss out on the insightful conversation about the future of digital communication, AI's role, and some impressive success stats that showcase the power of personalized video messaging.
Tune in now to hear all about it and learn how you can leverage these tools to enhance your community's communication and engagement!
You can find HeartLegacy on LinkedIn or on their website.
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In this episode, we talk with Aaron Mayer, Director of Sales at Bear Robotics, about the integration of robotics in senior living dining operations, highlighting the benefits and addressing common concerns. The key points discussed include:
- Current Challenges in Senior Living Dining
- Overcoming Resistance to Robotics
- Implementation Process
- Myths and Realities
Bear Robotics continues to innovate in senior living dining, aiming to elevate service experiences through thoughtful integration of robotics and automation.
Learn more about Bear Robotics on their website.
More Resources:
Front Porch Official White Paper
Virtual White Paper Video with EveryAge
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We have a very special episode for you. Amber Bardon hosted a live episode of Raising Tech Podcast in which we had multiple panelists that spoke on AI. The full video is available on our YouTube channel.
This is your chance to redefine your approach to senior living and stay ahead of the curve in innovation.
In this pre-recorded episode, you'll get an overview of:
📌How AI can be used to increase resident engagement
📌Overcoming data privacy
📌Accessibility of AI in senior living
📌How AI & robotics play a part in facing front line staff
📌Approaching residents that are concerned about AI technology
Get ready to dive into engaging discussions and valuable insights with industry experts.
Download our paper on AI here.
Watch the full video here.
Panelists:
Sanjeev Shetty from HelloGard/vCare Companion
Jonathan McCoy from vCare Companion
Jessica Junkins Bradley from Somatix
Steve Mika from Skypoint
Ryan Galea from Icon
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In this episode, Amber Bardon interviews Michelle Christensen, Senior Director of Clinical Solutions at Medline, and Ashley Douglas, Corporate Director of Quality and Compliance at Lutheran Life Villages. They discuss the FitRight Connect, a Wi-Fi-enabled wetness sensing system for managing incontinence in healthcare settings.
The episode explores the development, implementation, and benefits of FitRight Connect, including improved resident care, staff satisfaction, and cost savings. Ashley shares her experience piloting the program at Lutheran Life Villages, highlighting the ease of use and positive resident feedback. Michelle emphasizes the importance of communication, collaboration, and support for successful implementation. They also discuss the potential for technology to enhance senior care and improve quality of life.
Learn more about Medline on their website.
View Michelle's LinkedIn profile here.
Michelle Christiansen's Email: mchristiansen@medline.com
Medline Email: fitrightconnect@medline.com
Download the FRC brochure here.View the FitRight Connect product catalog here.
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In this episode, Amber Bardon welcomes John Sabec, Partner Account Manager at Prophix, and Lincoln Grimes, Finance Manager at WesleyLife. John provides insights into Prophix's history and its focus on solving Excel-related challenges & Lincoln talks about the necessity for efficient budgeting and planning tools.
Listen to hear examples of Prophix's impact on WesleyLife's operations, which includes improved access to real-time financial data. Prophix has versatile features, such as user-friendly design and extensive integration capabilities. Additionally, catch a glimpse into Prophix's future developments, including AI-driven features, by listening to the full episode.
Learn more about Prophix on their website.
John Sabec: jsabec@prophix.com
Learn more about WesleyLife on their website.
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Tune in as Amber hosts a conversation with Maggie Seybold, Vice President of Customer Insights at WelcomeHome. By leveraging data analytics, WelcomeHome empowers sales directors to make informed decisions, optimize lead management, and enhance prospect interactions.
Discover trends, such as the management of aggregator leads and proactive scoring strategies, and innovative approaches WelcomeHome employs to stay ahead in a rapidly evolving landscape. Ultimately, the message is clear: embracing data-driven tools not only enhances operational efficiency but also fosters better customer experiences, driving success in the senior living industry.
Find WelcomeHome on their website & LinkedIn.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this special episode of Raising Tech, Amanda Knapp, Marketing Coordinator at Parasol Alliance, sits down with Kati Jones, Director of Client Relationships for Parasol Alliance, to talk about the findings shared in their white paper, "Solving Staffing Challenges with Technology."
In the white paper, 5,600 Senior Living community end users were surveyed about the staffing challenges their communities were experiencing and the unique ways they used technology to overcome these staffing obstacles. Parasol Alliance hopes to share these specialized technology approaches to help reduce staffing barriers your Senior Living community may be facing, which can improve your community's efficiency and enhance your residents’ care.
Parasol Alliance offers a wide variety of educational materials, including white papers, blogs, case studies, and a quarterly Thought Leadership Webinar Series.
You can view all of Parasol Alliance's education materials here.
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In this episode, Mary Greer, Director of Sales at Engrain, sits down with Parasol Alliance's Founder & CEO, Amber Bardon to talk about Engrain's tech products like TouchTour, TouchTour for iPad, and Sitemap, catering to Senior Living communities, improving sales processes with innovation and accessibility. Engrain's TouchTour facilitates in-person sales experiences, while Sitemap provides online community maps.
Find out how Engrain collaborates with various sales and marketing technologies, integrating seamlessly with CRMs and resident engagement apps by tuning in for the full episode!
You can learn more about Engrain on their website and also on LinkedIn.
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In this episode of Raising Tech, our host, Amber Bardon, has a fascinating conversation with Jeff McSpadden, Co-Founder & CEO of Composure. They dive into how Composure leverages remotely-managed personalized soundscapes to enhance sleep quality within Senior Living communities.
Explore how Composure's innovative SoundBlanket effectively reduces sleep disruptions, promotes deep sleep, and ultimately elevates the overall quality of sleep for senior living residents resulting in enhanced behavioral outcomes and a reduction in daytime drowsiness and falls.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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Join our Founder & CEO, Amber Bardon, on an exciting episode of Raising Tech, where she has a thought-inspiring conversation with Gregory Petrossian, Director of Sales at SkyPoint. SkyPoint is an AI-platform for Senior Living operators, which offers them the chance to chat with their data.
Since SkyPoint's secure and unified platform helps communities establish a central space where they can gather, consolidate, and prepare data, SkyPoint's solution can boost Senior Living communities' organizational productivity. Tune in to explore the meaning of AI and what it means to chat with your data using SkyPoint, unlocking its potential to revolutionize Senior Living communities just like yours!
You can find Skypoint here: Website or LinkedIn
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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Join our host, Amber Bardon, on the latest episode of Raising Tech as she speaks with Dylan Conley, the Chief Technology Officer of LifeLoop. Discover how LifeLoop's platform is equipped with innovative tools that can improve community operations and enhance staff satisfaction. With LifeLoop technology, residents, families, staff, operators, and owners can all stay connected, resulting in optimized communications and a better overall resident experience.
With over 30% of their team members having worked in Senior Living communities before, LifeLoop understands what it takes to create exceptional senior care. Discover how their smarter communication capabilities keep families, their loved ones, and staff connected by listening to the episode.
You can find more about LifeLoop on their website and LinkedIn.
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In this episode, Joel Cormier, Director of Product Development at Viconic Health, sits down with Parasol Alliance's Founder & CEO, Amber Bardon to talk about Viconic Health's revolutionary and unique flooring solution that can minimize fall-related injuries for Senior Living community residents. Viconic Fall Defense is designed to work as a layer of protection underneath the flooring, supporting fall protection strategies while providing comfort for staff.
Find out how Viconic Fall Defense can enhance mobility, while reducing fall-related injuries in all senior care settings, including Skilled Nursing, Assisted Living, Memory Care and Independent Living by tuning in for the full episode!
You can learn more about Viconic on their website and also on LinkedIn.
Discover more about how Viconic Health's unique solution can diminish fall-related injuries by reading their data-driven white paper here.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Amber Bardon, has a captivating conversation with Geert Houben, Founder & CEO of Cubigo, where he illustrates how Cubigo's cloud-based platform is connecting Senior Living prospects, staff, residents and families through a suite of services to enhance their quality of life. Cubigo's integrated management system offers Senior Living Communities activities, maintenance, housekeeping, dining and transportation and more!
Discover how Cubigo is increasing operational efficiency and improving resident experience through their innovative cloud-based platform for senior living by listening to the entire episode!
You can find more about Cubigo on their website and LinkedIn.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Amber Bardon, has a fascinating conversation with Sanjeev Shetty, Co-Founder of HelloGard Robotics, about how HelloGard Robotics is addressing staffing challenges in Senior Living communities by utilizing interactive, delivery and cleaning robots.
HelloGard's robotic vacuum and scrubber robots are specifically designed to provide hands-free cleaning for Senior Living communities. Meanwhile, their user-friendly delivery robots are the perfect solution for delivering meals, medications and other essentials to both Senior Living staff & residents. On this episode, you'll have the chance to learn more about HelloGard's Virtual Care (vCare) Companion and also get a sneak peak about their latest product!
You can find Sanjeev here:
Website or on LinkedIn
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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Join our Founder & CEO, Amber Bardon, on an exciting episode of Raising Tech, where she has a thought-inspiring chat with Jim Murphy, Senior Vice President of Healthcare for Ageless Innovation. Ageless Innovation, known for their Joy for All robotic companion pets, offers innovative products to help reduce social isolation, loneliness and cognitive decline resulting in enhanced quality of life for seniors and Senior Living residents.
Tune in to discover how Ageless Innovation's robotic companion pets are helping spark meaningful connections and strengthening communication among everyone who has the opportunity to enjoy them, especially Senior Living residents. On this episode, you'll also learn more about Ageless Innovation's mission of bringing joy, fun and happiness into people's lives through the power of play.
Additional Video: YouTube & Joy for All
You can find Jim here:
Website
or on LinkedIn
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Amber Bardon, has a stimulating conversation with LEDdynamics CEO, Neil Cannon. LEDdynamics has a unique tunable white light technology, known as PERFEKTLight, that is designed to mirror natural sunlight from sunrise to sunset to create better sleep. This can lead to enhanced memory, reduced risk of falls, and overall improvement of cardiovascular health.
Listen to the entire episode to discover how LEDdynamics is helping residents in Senior Living communities improve sleep, which promotes healing and aids in patient recovery.
Additional Video Links: YouTube, Prolume
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Amber Bardon, has an intriguing conversation with Rafael Haciski, Vice President of Commercial Insurance at Johnson Kendall Johnson (JKJ), about how JKJ's personalized services allow clients to focus on their businesses while JKJ provides direction in managing cybersecurity risks.
JKJ's cyber practice is focused on creating risk management programs and educating clients on the importance of cyber incident response and changes in insurance terms. Discover how JKJ is keeping Senior Living communities properly covered by listening to the full episode!
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Amber Bardon, has a stimulating conversation with Bill Lowe, President & CEO at Chicago Methodist Senior Services (CMSS), about how CMSS' international recruiting program is helping their Senior Living community overcome staffing challenges.
Discover how Chicago Methodist Senior Services' innovative hiring program is allowing CMSS to bring on dedicated and professional caregivers to keep their Senior Living community fully staffed by listening to the full episode!
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Amber Bardon, has a thought-provoking conversation with Rich Kortum, Vice President of Strategic Partnerships for KARE, about how KARE's digital labor platform provides prequalified caregivers to help Senior Living communities overcome staffing challenges.
Discover how KARE is allowing Senior Living communities to decrease overtime, reduce burnout of their current employees and easily hire dedicated frontline employees without paying expensive agency fees. Learn how KARE is providing flexible workplace solutions using a modern twist.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Amber Bardon, has a captivating conversation with Ryan Galea, CEO of Icon, where he illustrates how Icon's all-in-one engagement platform is enhancing communication and boosting resident & family engagement
at Senior Living communities.
Formerly CareMerge and VoiceFriends, Icon gives your Senior Living community the tools to communicate and engage with your entire community including residents, families, and staff efficiently and effectively on a HIPAA-compliant platform. Discover how Icon can help reduce overtime at Senior Living communities by up to 10% and learn more about the benefits of using Icon by listening to the entire episode.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Patrick Leonard, has a thought-provoking conversation with Serenity’s CEO, Katherine Wells, about how Serenity’s HIPAA-compliant communication platform and network connects Senior Living communities’ staff, residents and their families.
Serenity’s single conversation platform allows everyone included in the residents’ everyday life to communicate in one place. Discover how Serenity’s communication solution removes the friction from everyone included in residents’ senior living journeys.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
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In this episode of Raising Tech, our host, Patrick Leonard, has an engaging conversation with Steve Rakus & Laura Bell from Accora, about Accora's customizable bedding & seating technology, which helps prevent falls in Senior Living communities.
Discover more about Accora's FloorBed technology, which lets Senior Living communities' staff lower residents' beds all the way to the floor, reducing the chance of injuries for residents and staff. Also, learn more about Accora's Configura® Advance seating, which is easily adaptable for Senior Living communities' staff, while providing comfort and potential prevention of tissue damage for residents.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a great conversation with Scott Martinez, Chief Financial Officer for Juliette Fowler Communities, and John Zaudtke, Vice President of Sales for Paymerang, about how Juliette Fowler Communities has streamlined their processes and maximized efficiency by utilizing Paymerang's financial automation solutions.
Learn more about Juliette Fowler Communities while also discovering how Paymerang's financial automation solutions can help automate the role of CFO at Senior Living communities, allowing them to save financial resources and time.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Amber Bardon, has a captivating conversation with Brian McWade, Chief Product Officer for Sentrics, about how Sentrics has combined entertainment, resident engagement and life safety into one technology platform for Senior Living communities.
Learn more about how Sentrics' technology solutions are helping Senior Living communities save money and enhance resident experience while enabling Senior Living operators to make more informed decisions based on data.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a fascinating conversation with Marti Milligan, Vice President of Sales & Marketing for The Ridge Senior Living, about how The Ridge are utilizing robotic pets and dining robots to enhance the resident experience in their Senior Living communities.
Discover how The Ridge Senior Living are engaging robotics to celebrate residents' and their families' birthdays, to improve staffing challenges and to provide an extra layer of comfort to residents through the use of robotic companion pets.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a intriguing conversation with John Middlemore, our Director of Engineering, about the impact ChatGPT is having on Senior Living communities.
Learn more about the pros and cons of using ChatGPT and discover how Senior Living communities can leverage the benefits of using ChatGPT while avoiding the potential risks.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a thought-provoking conversation with Craig Hillman, the Senior Vice President of US Operations for GaitBetter, about how GaitBetter's cognitive and mobility training solution are preventing falls in Senior Living communities.
Discover how GaitBetter is being used to reduce the risk of Senior Living residents falling by 70%, according to their studies, and how it's boosting seniors' confidence and physical strength in Senior Living communities.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has an informative conversation with Dr. Ellie Giles, Founder and CEO of Virtual Apprentice, about how Virtual Apprentice's virtual reality solutions are being utilized to improve education and social engagement in Senior Living communities.
Discover the ways Virtual Apprentice's VR systems are mitigating loneliness and enhancing emotional engagement for Senior Living residents.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Amber Bardon, has a noteworthy conversation with Teryn Waldenberg, Chief Financial Officer at Immanuel Lutheran Communities in Kalispell, Montana, about how prioritizing technology future-proofed their Senior Living community.
Discover more about the technology solutions Immanuel Lutheran Communities utilizes and the benefits their residents and staff gained through ILC's IT partnership with Parasol Alliance.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a thought-provoking conversation with TrueLoo’s Founder, Vik Kashyap, about how TrueLoo’s smart toilet solutions are changing the way Senior Living communities track their residents’ wellness.
Discover more about TrueLoo and their unique approach for monitoring wellness parameters to identify important changes in residents’ health.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a great conversation with Rob Bills and Marc Cherabie from SiteStaff Chat, about how SiteStaff Chat offers a human-powered and empathetic approach when communicating with website visitors.
Discover more about the benefits SiteStaff Chat provides Senior Living communities by offering a personal touch in interacting with potential residents, their family members, potential employees and more.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our two hosts, Patrick Leonard and Amber Bardon, have a candid conversation about the important role technology plays in Senior Living new construction design.
Also, discover more about what's to come for the future of technology in Senior Living communities by listening to Parasol Alliance's latest podcast episode.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Amber Bardon, has a great conversation with Age Tech Atlanta's Founder, Jeff Gray, about how Age Tech Atlanta's community are changing the definition and experience of aging.
Discover more about how Age Tech Atlanta's startup founders, educators, researchers and influencers in the fields of age tech, elder care, and longevity are reimagining how we age.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a great conversation with Somatix's CEO, Dr. Charles Herman, and their Director of Sales, Jessica Bradley, about how Somatix's AI-powered remote patient monitoring wearables are detecting and preventing falls in Senior Living communities.
Discover more about Somatix's technology solutions which detect everything from Senior Living communities' residents' vitals, to preventing dehydration and emergencies to tracking medication intake and more.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a great conversation with Kevala’s Co-Founder and CEO, Todd Owens, about how Kevala’s flexible workforce management platform connects Senior Living community operators with preferred agencies and an internal float staff with automated scheduling, timesheets and credential management.
Discover how Kevala is changing the future of the workforce for healthcare operators and increasing workplace satisfaction for healthcare workers.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Patrick Leonard, has a informative conversation with Nobi's North American Business Development Manager, Ramiro Maldonado, about how Nobi's smart lamps detect and prevent falls in Senior Living communities' residents' rooms so caregivers can provide immediate medical assistance.
Discover why Nobi's smart lamps have been described as "The Smartest Lamps in the World" and how their lamp technology is beneficial both inside and outside of Senior Living communities.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host, Amber Bardon, has a great conversation with Jackie Ramieri, CEO and Founder of CareWork, about CareWork's unified operations platform which allows skilled nursing, assisted living and independent living facilities and Continuum of Care Retirement Communities to save time and money by streamlining their operational systems.
Discover how CareWork's clients have reported generating more revenue and have decreased their administrative burden by 80%, allowing more time for sales and personalized attention they offer their residents.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our two hosts, Patrick Leonard and Amber Bardon, have a candid conversation around the key components of a premier workplace culture.
Learn more about Parasol Alliance's journey with culture and employee engagement that has led them to be awarded 18 premier workplace awards over the last six years. You'll leave this episode with ideas and action items you can bring to your organization today.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host Amber Bardon has a great conversation with Tiffany Naticchioni at CarePredict to talk about enabling quality care, anywhere, through an AI-Powered digital health platform.
Learn more about CarePredict's all-in-one, industry-first risk identification solution for senior living, and how they are empowering communities to deliver better care with proven results.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host Amber Bardon sits down with Nicole Pretre, CEO at Cedar Community, to talk about her view and hands-on experience with technology innovation in senior living.
Learn how Cedar Community approached their transformative journey with IT by reimaging technology culture in senior living and through willingness to try new initiatives. Nicole shares a great perspective of technology through the lens of a CEO, providing words of wisdom and lessons learned along the way.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host Amber Bardon sits down with Doug Lane at Bear Robotics to talk about the power of robotics in senior living food service and hospitality.
Learn how senior living communities are improving the resident and staff food service experience while creating efficiencies, reducing costs, and optimizing the human elements of hospitality.
Bear Robotics sets a new standard in robotics by empowering incredible dining experiences. This means they're committed to bridging better connections between servers and diners while building on the technology that makes it possible. By engineering better solutions, they’re eliminating the obstacles that stand in the way of excellent service while setting the pace for technological progress.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host Patrick Leonard sits down with Michelle Maalouf and Sarah Cannon at Activated Insights to talk about the power of data and recognition in building your community's brand.
Learn more about the "Great Place To Work" and "U.S. News Best Senior Living" recognition programs, and how to effectively listen and engage your employees and residents alike to build your brand and take action in differentiating your senior living community.
Activated Insights helps senior care providers collect feedback from their employees and residents to improve and build their brand - from the inside out.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
In this episode of Raising Tech, our host Amber Bardon sits down with Brandon Buster, Director of Sales at Lee Insurance Agency, and Ryan Preuss, Chief Technology Officer at Parasol Alliance to talk about the growing importance of a cyber-security strategy in senior living.
Learn what cyber-security really means, the impact on senior living communities, and what steps organizations should be taking to minimize the frequency and impact of cyber-security threats. In addition, learn what steps your organization should take if your community is threatened.
Lee Insurance Agency make hard times easier as a full-service agency specializing in senior living and other select industries. They thrive on three core principles: Work Hard, Tell the Truth and Have Fun.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Occupancy is and always will be a top priority for senior living communities across the country. More often than not, an older adult and their family members' initial introduction into educating themselves about their options comes from the internet - in particular, a community's website. In this episode of Raising Tech, our host Patrick Leonard sits down with Evan Friedkin, Head of Business Development at Roobrik.
Roobrik’s mission is to help older adults and their families make informed decisions about the future. Learn how The Roobrik Engagement Platform combines decision science, user-friendly technology and a heavy dose of compassion to quickly match care needs with senior care options.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Virtual Reality is here to stay in the senior living space. In this episode of Raising Tech, our host Amber Bardon sits down with Carrie Cusker, Director of Innovation & Strategy, and Yasmine De Aranda, Head of Marketing, of Embodied Labs.
Embodied Labs’ first-person Fully-Immersive via Virtual Reality (VR) headsets and Web-Immersive via Browser experiences allow caregivers to step into the shoes of the people they care for, providing a memorable accelerated learning experience that traditional training methods cannot equal.
Learn how Embodied Labs empowers caregivers to confidently be the support, champion, and provider that the aging community and their families need.
Before COVID, there were 2.9 million front-line post-acute caregivers across the country. In early 2020, 15% of this workforce left the industry, with experts predicting a shortage of 1.8 million caregivers by the year 2023. In this episode of Raising Tech, our host Amber Bardon sits down with Charles Turner, Founder and CEO of KARE.
Often referred to as the “Uber of staffing”, KARE’s mission is to transform caregivers and nurses into heroes who can easily respond to the call from senior care communities to save the day. Learn how KARE is approaching the industry’s staffing crisis, how they differ from traditional staffing agencies, and the impact their service will inevitably have on the future of the senior living industry. Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Today, there are more devices connected to the internet than there are people on the planet. This exponential growth will continue for the foreseeable future, and the older demographic will continue to have higher expectations when it comes to technology in their living space. In this episode of Raising Tech, our host Amber Bardon sits down with Keith Stewart, Chief Growth Officer at K4Connect, where they specialize in creating simpler, healthier, and happier lives for residents, families, staff, and community operators alike through technology.
Learn what a “day in the life” of a connected Smart Home could feel like today, and where the industry is heading next. Discover what market segments are adopting this type of connected technology, where a community should start if interested, and keys to a successful implementation where everyone wins. The internet and connected homes are here to stay. Learn where to start by tuning into this episode today. Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
With 70% of claims in senior living being related to resident falls, it is vital to ensure your communities are taking every measure to ensure safety and wellbeing. Leveraging artificial intelligence can help your staff take a proactive approach to fall prevention, giving your residents and their family members peace of mind. In this episode of Raising Tech, our host Amber Bardon sits down with Deepak Gaddipati, Co-Founder & CTO of Virtusense, and Anthony Columbatto, VP of Health Services at John Knox Village, for a case study.
Learn how John Knox Village leveraged Virtusense, the #1 fall prevention solution in healthcare today, to reduce resident falls by 80% from the previous year. Leave this episode with actionable takeaways and a better understanding of how this groundbreaking technology works, how it’s perceived from a resident, family, and staff point of view, keys to successful implementation, and where the technology is heading next. Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
With senior living new construction back on the rise in 2022, it is more important than ever to keep pace with the rising demand for technology innovation sparked by the pandemic. Having a defined technology roadmap integrated into new construction planning from Day 1 is crucial for the backbone of a fully integrated and operational community.
In this episode of Raising Tech, our host Amber Bardon sits down with Greg Hunteman, President, and Sam Swinbank, Director of Engineering, of Pi Architects. They discuss all things technology in new construction, spanning from when to begin planning for technology needs, core considerations, to the latest innovative trends to consider for a rising number of tech-savvy older adults. Most importantly, how do all these items tie together to empower communities to enhance their services and optimize staff and resident wellbeing. Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
A staggering 80% of people over the age of 85 experience hearing loss, but only 1 out of 5 who could benefit from a hearing aid are using it. This creates a gap of over 60% people who remain unplugged from their environment. As a result, this barrier leads to increased social isolation, decreases in quality of life and ultimately comorbidities and negative long-term health outcomes. The good news is, there are technologies that can bring people out of the silence and back into the world around them.
In this episode, Matt Reiners, Co-Founder of Eversound explains it all! Matt shares the research, and the data that supports the positive impact of using assistive hearing technology, case studies illustrating the real impact made at the community level and best practices for communities looking to take their resident programming to the next level using technology. And perhaps most importantly, Matt shares some guiding principles and best practices for how providers can approach this journey to identify the right partner and strategy aligned to their community’s resident engagement goals and philosophy overall. Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Telehealth, telemedicine, virtual care, eConsult, store-and-forward….are all new terms that have been introduced to the senior living field recently and providers can quickly find themselves feeling overwhelmed by the various approaches and applications to meet their residents, teams and health care provider unique needs. However, the introduction of telehealth has been a game-changer in clinical care delivery for those who have adopted it and the use of telehealth is only growing in the future.
In this episode, Amber Bardon is joined by Josh Hofmeyer, Vice President and General Manager - Senior Care Services with Avel eCare and David Darr, National Director of Sales and Client Relations of Avel eCare to unpack all things telehealth. Josh and David breakdown of all the terminology around telehealth, best use of applications based on care setting and best practices for selecting partnerships and implementation. Learn guiding principles and tactical steps you can use to implement a telehealth program in your community today. Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Have you ever wondered how an idea with a strong ‘why’ can grow into a multi-million company touching countless people in the senior living field? Jack York, iN2L’s fearless Co-Founder, has earned a respected reputation in senior living for his charismatic, mission-driven approach in building an organization around the idea that it’s never too late for a fulfilling life. The impetus for what became iN2L was a philanthropic idea to donate computers to assisted living communities and nursing homes in Southern California.
With Jack’s tenured background in Silicon Valley as a strategic sales leader, he saw a vast potential in fostering these connections between seniors and the outside world, but also saw that conventional technology was too difficult for most older adults to use in a meaningful way. So he decided to find a way to make technology accessible for all levels of physical and cognitive ability. Tune in to learn more about the journey of iN2L. Jack is a sought-after national and international speaker on technology being used to create personalized experiences that engage and connect older adults to their loved ones and the world at large, specifically individuals with dementia.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
On Ep 5 of Raising Tech, Rachel Lugge is joined by Haider Mahmood, Senior Director of Vinson Hall Retirement Community in McLean, Virginia. Haider describes the journey their team embarked on to cultivate the right buy-in from residents for new technologies and the right mix of hands-on technology support this military community needed to ensure the technology they were bringing to their campus had true sticking power. Haider describes touching before and after scenarios of residents who were once tech-adverse, now using technology with confidence and creativity. Haider credits this transformation of technology culture to involving residents in the planning process from day one and enough ongoing hands-on technology support to ensure new technologies can be learned, practiced and used on a consistent basis.
In this episode, Haider shares how Vinson Hall is measuring the ROI for their resident tech program, the practical advice and the tactical steps any community should consider when looking to incorporate new technologies, and the lessons they learned along the way.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Laura Edwards, Vice President of Strategy and Innovation at Clark-Lindsey in Urbana, IL joins Amber Bardon and Rachel Lugge of Parasol Alliance to discuss the most critical components of designing a resident technology strategy that will support the needs and expectations of future residents. Laura shares the Clark-Lindsey technology journey and how they are working to cultivate a culture of innovation that truly empowers residents and their use of technology. Laura and Amber highlight resident technology trends in the market and the tactical advice all providers should consider as they embark on their own unique resident technology program development.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Karen Lehman, CEO and President at Mennonite Health Services, a not-for-profit membership organization, joins Raising Tech host, Amber Bardon to discuss the advantages of developing and utilizing a tactical technology roadmap. Karen begins by describing a common scenario. After a leadership change, the organization needed to discern the future direction of the system. Karen was tasked with leading this effort. Through an employee and operational review, Karen learned there were major disconnects in technology and related business systems and operational processes.
Amber discusses the key components to developing a technology infrastructure from the foundation up, what needs to be considered, who should be involved and how the roadmap can serve as a living document to chart all technology investments, projects as well as serve as the operational and capital technology budget. Karen describes the value of the interactive assessment process and roadmap highlighting key takeaways and direct outcomes for Mennonite Health Services.
Tune in to learn how to accurately assess the technology environment in your community, actionable advice for getting started and how to fully leverage a technology roadmap to move the needle and advance technology outcomes in your community.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Episode 2 of Raising Tech is all about the art and the science behind building strategic partnerships in technology. As today’s guest, Ken Arneson, CEO of Evergreen Retirement Community, puts it, “as the world becomes increasingly more complicated, the ability to figure it all out on your own, becomes increasingly more difficult, this has directly led to the need for more partnerships”.
Join Amber Bardon and Ken Arneson as they unpack how a technology partnership can advance your organization’s growth, increase your credibility in the market and with resident stakeholders, how to identify the exact outcomes you are looking to achieve through a partnership and finally, how to evaluate if a partner is the right culture fit for your organization. This episode is full of tactical steps and key questions providers can use today to begin taking the first steps towards a game-changing partnership.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.
Welcome to season 1, episode 1 of Raising Tech, your guide to understanding the role technology plays in your senior living business strategy and day-to-day operations. Our mission at Raising Tech is to educate and empower senior living providers to maximize their use of technology. This podcast is designed to be your monthly tech check-in to learn how best to optimize operations, establish tech as part of your organization’s competitive advantage, incorporate technology into your long-range vision and how to bring residents and employees along on the journey. Episodes will include everything from bringing senior living communities out of legacy systems and into streamlined infrastructures to developing a technology strategy designed for the next generation of residents and employees. Tune in for tech trends, hot topics and meet the people behind the tech landscape in senior living to gain practical tech knowledge you can apply in your organization today.
On today’s episode we meet the show’s host, Amber Bardon, CEO and founder of Parasol Alliance and Rachel Lugge, gerontologist and aging services expert and colleague of Amber’s at Parasol Alliance. In this episode, Amber describes her journey into senior living technology, highlighting the top challenges the senior living field is facing that surfaced the need for a holistic technology solution for providers. Amber discusses the silver lining of the 2020 pandemic - technology, and how providers are taking advantage of this opportunity to level up their technology strategy and drive their competitive advantage in the market.
Raising Tech is powered by Parasol Alliance, The Strategic Planning & Full-Service IT Partner exclusively serving Senior Living Communities.