Tips for The First 90 Days in Your Customer Service Job: Recent Episodes
HGS Podcast
You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand the workings of a contact center and customer service associates’ pivotal contribution to delivering a frictionless customer experience. Arguably, the first few days will be ‘exciting yet busy’ as you get used to the new world around you. We would share some tips today on this podcast which will help ease your entry into this new work setting and help you settle fast.
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Voices that spark change.
In this special Pride Month episode of Sonic, we explore how stories can open minds, build empathy, and create space for every voice to be heard.
Hear from our global LGBTQ+ ERGs as they reflect on Pride, the power of allyship, and what it means to truly belong.
Tune in to the full episode here: https://hgsconnect.teamhgs.com/sonic/podcast/episode/26
UnitedInPride #TeamHGS #LifeAtHGS #PrideMonth #DEIinAction
In our special Pride Month edition of SONIC, we’re joined by Aruna Ganesh Ram, Co-Founder of Breath Beings, to explore the power of storytelling in building inclusive workplaces.
From navigating the challenge of bringing your authentic self to work to the subtle ways everyday interactions can foster belonging; this episode dives deep into what true allyship look like. Tune in to the full episode of ‘Storytelling for Belonging’ now: https://hgsconnect.teamhgs.com/sonic/podcast/episode/25
TeamHGS #UnitedInPride #LifeAtHGS #GoForGreat #SonicPodcast #DEIinAction
AI is revolutionizing customer service! From chatbots to predictive analytics, discover how AI enhances efficiency, personalization, and support. Tune in as we explore the future of AI-powered customer experiences!
Let’s discover a step-by-step guide to creating an effective career development plan for growth. From self-assessment to setting SMART goals, explore strategies to advance your professional journey. Learn how to research career paths, develop key skills, and craft an actionable plan for success. Tune in and take control of your career path with us!
Get ready for an exclusive ‘Ask Me Anything’ with Tushar Sharan, Senior Vice President of Service Delivery, Jamaica & Colombia at HGS, as he shares insights and stories beyond the workplace.
Tune in to gain a fresh perspective from one of our most inspiring leaders!
Join us as Ashish Chaturvedi, Senior Vice President of Operations at HGS APAC, takes part in an exclusive Ask Me Anything session. Get insights into his journey beyond HGS and discover a unique perspective from one of our top leaders. Tune in for an engaging and inspiring conversation!
Dive into the extraordinary experience of our amazing people within HGS's inclusive and diverse culture. Explore how diversity and an inclusive environment promote a thriving workplace. Tune in now to listen to our HGS team members and their stories.
Step into the vibrant world of collaboration and determination with Team HGS! From achieving work-life balance to contributing to a progressive organization, our team shares their beautiful experiences. Summing up months as fast-paced and collaborative, our vibrant workplace is a reflection of their teamwork and commitment. Tune in and listen to our new joiners at HGS.
Step into the world of HGS with our incredible team as they share profound insights into the essence of customer service in this episode. Listen about the commitment and dedication they put in, revealing the key to delivering top-notch customer experiences. Stay tuned for a glimpse into what makes HGS a cool place to work!
Discover the journey of our dynamic new-gen talents! Explore with us as we unfold stories of determination, transformation, abundant support, and growth opportunities. Tune in to learn more about our team and our cool place to work.
Let’s explore the driving forces behind our digital team. From intelligent automation to expertise in cloud migration, we're shaping a globally collaborative workplace to enhance services. Stay tuned and delve into the world of positive workplace culture
Discover values, people, and heartwarming stories in expressions of thanks. Be a part of a cozy and uplifting experience that embodies the spirit of Thanksgiving. Tune in and fill your holiday with warmth and appreciation!
Listening to our HGS heroes celebrating Men's Day, shedding light on strength, resilience, and the importance of mental well-being is an experience that inspires us to break barriers, uplift one another, and redefine what it means to be strong. Let's unite in raising awareness, fostering honest conversations, and supporting the remarkable men in our lives. Stay tuned with us for a journey of motivation and awareness!
Get insights into the Customer Service world with our latest Spotify episode, where The Champion Team of HGS takes you on a revealing journey behind the scenes. Discover the secrets to a rewarding career in service and broaden your understanding of this vibrant industry. Tune in, as we promise to transform your perceptions and inspire your next move. Don't miss out—join us for an enlightening experience and carry forward these insights until our next encounter!
What makes Customer Service the backbone of any successful company? It's more than just solving problems. It's about genuine connections, adaptability, and a passion for excellence. With the HGS team leading the way, we're pulling back the curtain to reveal the heart and soul of this crucial industry. Our Spotify episode provides listeners with a holistic perspective—understanding the challenges, celebrating the victories, and acknowledging the relentless spirit of service professionals. Engage, learn, and be inspired by the true heartbeat of the business world.
Discover the exciting world of technology and innovation with Nat Radhakrishnan - President and Chief Innovation Officer, HGS. In a special talk with DataQuest, Nat talks about the evolving workplace, digital transformation, and the profound impact of Generative AI in shaping the industry. Gain insight into India's promising trajectory and the 2047 Mission. Tune in now to catch a glimpse of the future of tech and India's global aspirations.
Ready to ace your IT interview? Discover the top 7 interview tips that can make all the difference! From decoding essentials in job descriptions to mastering your voice and body language, we've got you covered. Find out how to stand out with thoughtful questions and even mock interviews. Hit the play button and tune in with us for insightful tips for a successful career.
Let's explore the expanding horizons of Robotic Process Automation (RPA) within the digital world. Know all the opportunities you can take as dedicated RPA developers, leaders, and consultants. Tune in to our podcast and unlock invaluable insights into this thriving domain.
Discover the key aspects of customer service representatives, who are also the backbone of any & every business success. From being problem solvers to maintaining cherished relationships with clients, they drive transformative marketing strategies at the forefront while adding value to the brand. Stay tuned with us to get a brief outlook on the customer service industry.
Discover the top 10 reasons to kickstart your career in this dynamic field and learn how it can boost your professional journey, sharpen your skill set, and empower you to become a problem-solving expert, among so much more. Tune in now and open the doors to a rewarding future!
Let's dive into the details of - Why AI can't steal our jobs in Customer Service! Let's explore the unique quirks and limitations of chatbots in handling complex customer issues. Discover what makes human agents irreplaceable. Stay tuned with us to debunk the AI hype in this session!
Master the most valued skill in customer care roles: Problem-Solving Ability. We have simplified the "what's," "why's," and "how's" of building and honing your ability to dissect and analyze problems, providing the most suitable solutions. Tune in now to learn and excel in your customer service roles!
Customer service jobs require the art of being a persuasive and effective problem solver while dealing with unique individuals every day. This thriving industry offers immense opportunities and great growth potential. If you're curious to know about how to achieve success as a customer service representative, tune in & learn the key skills required for a successful career in customer service.
The already high-tech world will never go out of vogue, and software is an essential and major technological development. Thus, it would be wrong to say that software engineering will ever go out of demand. The country's youth believes in new inventions and being one-of-a-kind, thus trying to develop new things every time. In this episode, we are going to explore the potential Software Engineer role holds in India currently & how to easily land a job in this industry.
A career in the tech industry can be life-changing. You can get a number of benefits and also opportunities to grow as a leader in technical departments. Does this sound like the job for you? We got you! Learn how you can land a Senior Technical Lead role & all there is to know about this exciting career with this insightful podcast.
While tech jobs have always enjoyed a certain level of glamour given the high pay, lavish offices, and a chance to do cutting edge work, anyone who is considering a long-term career in the field must be aware of key trends associated with this sector. Here are some things to keep in mind if you want to grow in this field.
The high-tech world in recent times is inclined toward state-of-the-art technology. Every day we can see new inventions, applications, and software developments. This has only added to the need for software engineers who have the requisite skills to execute specific tasks. Learn more and develop important skill sets that every software engineer should have to plan and develops software as per the requirements with this insightful walkthrough session.
HGS fosters a workplace culture where our people can enhance their skills at their own pace. In this episode, Katherin, our Assistant Training Manager, will be sharing her views of how HGS has helped her in achieving her career goals along with the teammates that appear like a family.
HGS is a place full of opportunities and rewarding experiences. It caters to the skills and talents of diverse people. In this episode, our people will share their success stories of working at HGS and how it has aided their personality and career growth.
HGS aims to foster a positive, supportive and lively workplace environment full of
engaging activities. In this episode, our people will be sharing their experiences of
working at HGS along with the growth, culture and career opportunities.
Customers play a crucial role in running a business productively and efficiently. In a conversation with Carrie Ramskill - COO, HGS UK, on National Customer Service Week, we are discussing the role of customers in driving successful business practices. We delve deeper into Carrie's perspective on what it takes to provide exemplary customer service and how COVID19 has redefined the boundaries of customer service along with a few HGS updates.
Since the pandemic, life, as we know it, has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially for recent graduates and those about to graduate. While career planning must be revamped for the new scenario, stay calm and don't panic.
We are all transitioning back to office settings or hybrid work settings after the Pandemic. In a conversation with Giridhar G V, Executive Vice President, Global Human Resources, HGS, we are decoding the “Future of work” in the context of HGS, helping everyone understand and adapt to this change. In this time change, we further explore Giri’s take on HGS values and their vital role in acquiring and maintaining new clients along with a few HGS updates.
Bilingual call centers help significantly improve the customer experience. BPO companies in Canada are increasingly offering bilingual call center services to deliver quality customer care. If you are bilingual and proficient in French and have a passion for communication and customer service, the BPO industry can be a rewarding career path.
Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer service teamwork against the impact of negative interaction and turn it into a positive one, but this could mean the loss of that customer.
While it cannot be forgotten that each customer is a precious commodity, losing them at the expense of poor customer service could be a hefty price to pay. That is why businesses look to equip their customer service team with the best skills to retain customers, build trust, and hire employees who are invaluable assets to any firm.
Group CEO, Partha Desarkar gets candid about the HGS journey, leading a company through a pandemic, his personal interests and much more.
You have taken the first step towards what could be a very satisfying and rewarding long-term career in the BPM industry, specifically in the customer service domain. The initial weeks into your new role are crucial as you put your training to use while carrying out real-life customer conversations and get accustomed to the corporate work environment. You will experience first-hand the workings of a contact center and customer service associates’ pivotal contribution to delivering a frictionless customer experience. Arguably, the first few days will be ‘exciting yet busy’ as you get used to the new world around you. We would share some tips today on this podcast which will help ease your entry into this new work setting and help you settle fast.