eXp-Factor for Real Estate Agents: Recent Episodes

Elias Kanaris

The eXp-Factor for Real Estate Agents podcasts provide information and insights through exploring the mindset change required to succeed in Real Estate. This podcast is about taking your thinking to another level, by finding the balance between mindset and personal well-being through stories that inspire real change. It's time to adapt in our fast-moving world when you discover the eXp-Factor for Real Estate Agents with your host Elias Kanaris

View Details

In the modern contact centre, resilience isn't just a "nice-to-have"—it's a business imperative. When your team is facing profanity, racism, and personal attacks on a Monday, it’s no surprise they are less likely to show up on Thursday. But how do we bridge the gap between keeping the phones ringing and keeping our people mentally safe?

In this episode of The Kiwi CX Collective, we sit down with Debbie Schultz, the founder and CEO of Blue Sky Minds. From her early days in a tartan uniform as a bank teller in Edinburgh to her 20-year career in L&D and banking analysis, Debbie has seen it all. Today, she is on a mission to help New Zealand organisations build mentally healthy, high-performing teams.

Debbie shares the science and heart behind her flagship program, Mastering Adversity Together (MAT), and how she worked with leaders at AA Insurance to prove that protecting your team's wellbeing directly fuels organisational performance.

In this episode, we discuss:

  • The 26% Breakthrough: How evidence-based training led to a massive reduction in emotional recovery time for frontline agents.
  • The "Window of Tolerance": A simple, non-judgmental framework to help agents recognize when they are "rattled" (hyper-arousal) versus "numb" (hypo-arousal).
  • Listening with No Agenda: Why the most powerful tool for a team leader is to stop coaching, stop mentoring, and just listen to validate.
  • The Remote Isolation Gap: With 58% of some teams working from home, Debbie discusses the unique challenges of handling personal attacks when you aren't sitting next to your teammates.
  • AI as a Safety Net: Leveraging real-time sentiment analysis to flag agent distress so team leaders can "check in" before the agent even has to ask.
  • The "No Cancel" Policy: Why AA Insurance treats wellbeing huddles with the same strategic priority as business risk.
  • Psychosocial Risk Management: A look at the shifting legal landscape and why "you can’t pour from an empty cup" is a warning every leader should heed.

About Our Guest:

Debbie Schultz is the founder and CEO of Blue Sky Minds. With a deep background in organisational learning and development, she specialises in designing programs for high-stress environments. Her work is trusted by major New Zealand brands to boost retention, increase empathy, and reduce unplanned leave through practical, bite-sized wellbeing tools.

Connect with Debbie:

  • LinkedIn: Debbie Schultz
  • Website: Blue Sky Minds
  • Book a Coffee: You can book a virtual coffee or a 15-minute chat directly through her website.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

In the rush to implement the "latest and greatest" AI tools, many organisations are accidentally investing $1,000 to fix a $100 problem—or worse, a problem that doesn't actually exist for their frontline.

In this episode of The Kiwi CX Collective, we sit down with Anupama Wijesundara, a Data and Insights Leader who brings a rare blend of analytical rigor and purpose-driven leadership. With a background in frontline social work and experience managing high-pressure operations during the COVID-19 pandemic, Anu doesn't just see data points; he sees the kaimahi (staff) and whānau (families) they represent.

Anu joins us to share his research on breaking down the "data silos" that hold organisations back and why successful digital transformation starts with a "Pause, Touch, Engage" approach rather than a top-down mandate.

In this episode, we discuss:

  • The Business Problem First Rule: Why you must identify the bottleneck before you pick the tool to avoid rolling out solutions nobody wants.
  • Breaking the Silos: Lessons from Anu’s Master’s research on how legacy systems and heavy customisations act as barriers to true AI innovation.
  • Impact vs. Performance: Why traditional metrics like AHT (Average Handling Time) fail to measure the real-world change being made in the community.
  • The AI "Garbage In, Garbage Out" Trap: The risks of training models on poor data and the governance needed to create "safe spaces" for team experimentation.
  • Cultural Integration: Anu’s journey from Sri Lanka to Aotearoa and why technology can’t fix a lack of cultural framework or shared vision.
  • The Power of the Water Cooler: Why informal conversations often reveal the insights that dashboards miss.

About Our Guest:

Anupama Wijesundara is a Data & Insights Leader with over a decade of experience turning complex data into practical, human-centric outcomes. he is a specialist in reshaping service delivery for community-facing organisations and an advocate for using data as a tool for empowerment and advocacy.

Connect with Anu:
LinkedIn: Anupama Wijesundara

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

Is your customer experience strategy all data and no heart? In an era where AI automation and complex processes dominate the boardroom, many organisations are finding that their engagement is falling flat. This episode explores why the most powerful tool for 2026 isn't a new piece of software—it’s the critical thinking and storytelling that only humans can provide.

On The Kiwi CX Collective, we sit down with Liz Pinfold Reed, a global CX strategist and founder of Good CX. Liz has shaped customer journeys across five continents for brands like BMW, Visa, and Dove. She shares her unique philosophy on how to move past "Maserati-speed" technology to find the human truths that actually drive loyalty and trust.

In this conversation, we cover:

  • The CX Equation: Why focusing on one "special person" and every tiny micro-moment is the biological imperative for brand survival.
  • E + R = O: A masterclass in the framework where the Event plus the Reaction equals the Outcome, and how leaders can shape the customer's nervous system.
  • The 2026 Pencil: Why the most important AI tool is actually a pencil—symbolising the need for deep thinking and "ideation" before implementation.
  • Polyvagal Theory in Leadership: How understanding the "play zone" and psychological safety allows teams to innovate without fear.
  • Vibe Coding: How intergenerational collaboration and "going strong and wrong" helps leaders spot blind spots and scale empathy in a digital world.

This episode is essential for CX strategists, business founders, and leaders who want to ensure their technology serves their people—not the other way around.

Guest: Liz Pinfold Reed, Founder of Good CX

Connect with Liz:
Website: Good CX
LinkedIn: Liz Pinfold Reed

Keywords: CX Strategy, AI, Human-Centred Design, Polyvagal Theory, Leadership, Storytelling, Customer Journey, Innovation, New Zealand Business, Psychological Safety.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

“People don’t want to know how much you know, until they know how much you care.”

In the high-pressure world of Auckland Transport, where service is measured in real-time by thousands of daily commuters, Henry Gray (Head of Customer Care) believes that the true heart of CX isn’t found in a script, but in the Samoan principle of tautua—the belief that the pathway to leadership is through service.

On this episode of The Kiwi CX Collective, Henry shares his 25-year journey from a frontline CSR to a boardroom leader. He challenges the industry to move beyond "desensitised" service and instead embrace manaakitanga, creating a culture where staff feel protected and customers feel heard.

What we explore in this episode:

  • Operational Innovation: How Auckland Transport achieved a 25% reduction in call volumes by simply giving customers more control through "Live Departures" and IVR technology.
  • The 30% Stress Tax: A deep dive into the alarming reality that many agents carry 30% of their work stress home, and why leaders must move from one-off training "events" towards long-term wellbeing programmes.
  • Predictive Engagement: Why using data to proactively reach out to customers makes them three times less likely to call back for the same issue.
  • Aggregation of Marginal Gains: The discipline of getting 1% better every day and understanding that while success is a habit, failure can be one too.
  • The "Untangibles" of Leadership: Why tone, humility, and EQ are the true markers of a world-class team, even in an AI-driven world.

Henry’s message is a powerful reminder that leadership is a "privileged responsibility." If you aren't leading with a genuine desire to uplift your people and your community, you are missing the most vital part of the job.

Guest: Henry Gray, Head of Customer Care at Auckland Transport

Connect with Henry:
LinkedIn: Henry Gray

Keywords: Leadership, CX, Manaakitanga, Auckland Transport, Contact Centre, Servant Leadership, Staff Wellbeing, Predictive Engagement, Operational Excellence, Tautua, New Zealand Business.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

Are your teams truly supported, or are they just keeping up appearances? Many leaders focus on hitting targets without understanding the human experiences behind them, leaving staff stressed, disconnected, and unsure of their impact. This episode explores how a coaching-led approach can transform leadership from transactional to genuinely empowering.

On The Kiwi CX Collective, we speak with Gail Meintjeis, a leadership and coaching specialist, and former contact centre leader renowned for building resilient, high-performing teams. Gail shares practical strategies to help leaders create psychologically safe environments, foster self-awareness, and guide their teams to grow with confidence.

In this conversation, we cover:

  • Coaching that transforms: How structured, intentional conversations give people space to think, reflect, and find their own solutions.
  • The hidden costs of pressure: Why teams without support can fall into reactive behaviour, stress loops, and reduced empathy.
  • Leadership as facilitation: How moving from directive problem-solving to coaching cultivates clarity, capability, and self-trust.
  • Seeing the full picture: Gail explains why understanding the human side of performance ensures communication flows from leadership to every team member.

This episode is perfect for leaders, coaches, and CX professionals wanting to develop teams in a way that’s grounded, intentional, and deeply human.

Guest: Gail Meintjeis, Leadership & Coaching Specialist

Connect with Gail:
LinkedIn: Gail Meintjeis

Keywords: Leadership, Coaching, CX, Team Development, Emotional Intelligence, Psychological Safety, Growth Mindset, Resilience, Human-Centred Leadership, Empathy

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

We often chase automation without a map, resulting in disjointed customer service and agent exhaustion. What if we adopted a scientific framework to measure, improve, and harmonize over 800 operational factors? This is the essential shift needed to move from chaotic processes to cohesive, customer-centric service.

Joining us on The Kiwi CX Collective is Deepak Severtham, an international specialist in CX Strategy and Digital Transformation. Deepak defined industry standards as the architect of Snapshotz (used by 4,000 global centers) and RemotAbility. He operates from the conviction that frontline well-being must be prioritized to genuinely achieve customer transformation.

We analyze the major industry shifts and tackle crucial questions facing modern CX leadership:

  • CX Mastery: Requires a scientific structure assessing all 12 Functional Building Blocks, incorporating new essential competencies.
  • Flawed AI: Causes emotional labour and becomes an intrusive disruption, undermining agent well-being without input.
  • Data Strategy: Essential because 'data' is the fuel for AI; mandatory to qualify and utilize the new 'data lakes.'
  • Leadership: Leaders must shift from 'order takers' to proactive strategists, aligning cross-functional teams behind a single mission.
  • Leadership Gift: Enabling leaders to visualize the 'full dance floor' of all interconnected variables for cohesive organizational communication.

This episode is essential listening for CX strategists, business leaders, and those responsible for talent development, offering clear guidance on achieving service maturity that is both scientific and deeply humane.

Guest: Deepak Selvaratnam, Global Customer Service Strategist (Creator of Snapshotz)

Connect with Deepak:
LinkedIn: Deepak Selvaratnam
Website: Snapshotz

Keywords: CX, Customer Experience, Contact Centres, Deepak Selvaratnam, Snapshotz, Remote Ability, AI, Automation, Data Strategy, Mental Health, Emotional Labour, 12 Building Blocks, CCNNZ, Leadership, Digital Transformation.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

When customer aggression is rising and peak season pressure is on, the standard response is to focus on metrics and "be tough." But what if the secret to a high-performing team isn't about hardening up, but about "staying soft"? This conversation explores how compassionate, people-first leadership is the key to building resilient, positive, and genuinely effective teams.

This is the core philosophy of Angela Canton, Regional Customer Experience Manager at New Zealand Couriers, who joins The Kiwi CX Collective. She shares her incredible journey—from a self-described "terrified introvert" at Inland Revenue to leading high-stakes teams at Hato Hone St. John, to delivering on the promise at New Zealand Couriers. Angela explains her "people-first" mindset and how she builds a strong, supportive culture in the face of digital change and rising customer entitlement.

We explore why "Quality" is a more vital metric than AHT and the practical strategies for building a truly human-centric team:

  • The "Human X-Factor": Why did Angela personally review 500 CVs without AI, and what was she looking for?
  • Coaching "Digital Natives": How do you "go gently" and empower a generation that is hesitant to use the voice channel?
  • Leading Through Pressure: What is the "oxygen mask" strategy, and how does it help team leaders survive peak season?
  • Protecting Your People: How can you use de-escalation training and technology (like profanity filters) to protect agents from a rise in customer aggression and incivility?
  • Angela's "Magic Wand Wish": What is the one thing she believes would fix customer experience from the ground up?

This is an essential listen for any contact centre team leader, operations manager, or CX executive who wants to build a truly positive and high-performing team. If you're looking for practical strategies to navigate pressure, champion compassion, and build a culture where people feel safe and valued, this episode is for you.

Guest: Angela Canton, Regional Customer Experience Manager at New Zealand Couriers

Connect with Angela:
LinkedIn: Angela Canton

Keywords: Contact Centre Leadership, Customer Experience (CX), Team Culture, Psychological Safety, Employee Engagement, Compassionate Leadership, Coaching, Digital Natives, De-escalation, Resilience, New Zealand Business, CX Leadership, Agent Experience (AX), NZ Couriers.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

Is your organization's rush to adopt AI actually creating a worse experience for your customers? With a shocking 80% of AI projects failing to deliver, many companies are caught in a "drive to the bottom," cutting costs while sacrificing the genuine human empathy that builds loyalty. This episode tackles that technology trap head-on, offering a new, human-centred playbook for blending automation with authenticity.

In this episode of The Kiwi CX Collective, we sit down with Richard Winterburn, a 30-year contact centre veteran and CCNNZ Committee Member. Drawing from a career that spans 90s call centres to consulting for Buckingham Palace, Richard brings a rare and powerful perspective to the AI debate. He champions a philosophy where technology is a tool to empower people, not a replacement for them.

We discuss why so many tech projects fail and explore the critical strategies for building a CX ecosystem that truly works:

  • What is "Agentic AI"? Richard breaks down this new wave of technology, explaining the "train vs. car" analogy and why 63% of customers already prefer it for certain tasks.
  • Can AI ever really be empathetic? We challenge the hype and discuss why AI is still a decade away from replicating true human connection, and where that human touch remains non-negotiable.
  • How does AI empower agents? Learn how tools like call summarization are moving beyond simple "time-savers" to actively improve the agent experience and capture richer data.
  • How do you build a culture that supports innovation? We explore the critical need for a "failure tolerant" workplace and why the "one perfect vendor" myth is so damaging.
  • What is the "Win-Win-Win"? Richard shares his framework for focusing not just on your company and your customer, but on your customer's customer to find true success.

This is a must-listen for contact centre leaders, CX strategists, and operations managers who want to move beyond the AI hype. If you want a practical blueprint for navigating new technology, getting your team on board, and building an experience that delivers both efficiency and empathy, this episode is for you.

Guest: Richard Winterburn, CCNNZ Committee Member & Founder at DigEcom

Connect with Richard:
Linkedin: Richard Winterburn
Website: digecom.co.nz

Keywords: Artificial Intelligence (AI), Agentic AI, Customer Experience (CX), Contact Centre, Human Empathy, Agent Experience (AX), Call Summarization, Offshoring, CX Leadership, CCNZ, New Zealand Business, CX Strategy, Technology Implementation, CX Metrics.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

What if the biggest obstacle to delivering a world-class customer experience isn't your technology or your budget, but the very structure of your organization? All too often, well-meaning departments work in isolation, unintentionally creating friction and frustration for the very customers they're trying to serve. This episode tackles that hidden threat head-on, offering a new playbook where CX is treated not as a departmental task, but as a company-wide team sport.

In this episode of The Kiwi CX Collective, we sit down with Melanie Disse, a seasoned CX consultant, speaker, and the founder of Melanie Disse Consulting. Drawing from over a decade of experience and her background in competitive team sports like outrigger canoeing, Melanie has a unique perspective on organizational excellence. She now helps businesses break down internal walls and build a unified strategy where every single employee is responsible for delivering on the brand promise.

We discuss why the biggest threat to your customer relationships isn't your competitors but your own internal structure, and explore the key pillars of building a collaborative culture:

  • What does "CX is a team sport" actually mean? Melanie explains why customer experience is a collective effort and how every department, from finance to IT, impacts the end customer.
  • Why is C-suite buy-in non-negotiable? We explore the critical need for an executive-level CX leader who can establish governance, drive accountability, and get everyone paddling in the same direction.
  • How do you make company values actionable? Melanie shares her principles for "operationalizing" values, moving them from a poster on the wall into the daily work and decisions of every team.
  • Are traditional metrics holding you back? We challenge the value of metrics like Average Handle Time and discuss how to choose measurements that truly reflect the quality of your customer's experience.
  • Who is responsible for fixing problems? Learn how a mature Voice of Customer (VoC) program can channel feedback directly to the teams that broke the experience, empowering them to fix the root cause.
  • What does the future of CX look like? We discuss the evolving nature of the discipline and the trends, including AI, that leaders need to watch.
    This is a must-listen for executives, department heads, and CX professionals who are tired of putting out fires and want a blueprint for building a truly cohesive, proactive, and customer-centric organization from the top down.

Guest: Melanie Disse, Founder & Principal Consultant at Melanie Disse Consulting
Connect with Melanie:

  • LinkedIn: Melanie Disse
  • Website: https://www.melaniedisseconsulting.com/

Keywords: CX, Customer Experience, Team Sport, Silos, Leadership, CX Strategy, Company Culture, Voice of Customer (VoC), Customer-Centricity, Contact Centers, Melanie Disse, New Zealand Business, Organizational Alignment.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

Ever felt the frustration of being on hold for an hour, only to be transferred and have to explain your problem all over again? That’s a bad customer experience (CX). Now, imagine a world where you are routed to the right person immediately, with your history already available, and your issue is resolved in a fraction of the time. That’s a good CX.

In this episode of The Kiwi CX Collective, we sit down with Tim Muhundan, the CEO of Automate.CX. Tim, a former civil engineer, has a rich background in the contact centre and CX world, including being part of the team that implemented Air New Zealand's contact centre. He now helps businesses create seamless customer journeys powered by AI without losing the essential human touch.

We discuss the critical crossover between contact centers and CX, and explore the big questions shaping the industry today:

  • What defines a good customer experience? Tim explains that it's the sum of every touchpoint, from initial interaction to post-transaction support.
  • Is AI a threat to human agents? We look at how AI can empower agents by providing them with all the necessary information, reducing mundane tasks, and allowing them to focus on empathetic, meaningful conversations.
  • What are the biggest challenges and pitfalls? Tim warns against "shadow AI," where employees use unauthorized tools, risking data breaches and compromising confidential information. He also emphasizes the danger of implementing AI just for the sake of it, and the importance of a proper business transformation project.
  • Who is responsible when AI makes a mistake? We discuss the crucial need for AI governance and human accountability, with the leader ultimately being responsible for any errors.
  • What does the future hold for CX in a changing New Zealand demographic? Tim highlights the opportunity for AI to bridge language and cultural barriers, providing a more personalized experience for our increasingly diverse population.

This is a must-listen for business leaders, CX professionals, and anyone curious about how to navigate the evolving landscape of customer experience and AI, ensuring that your organisation is both efficient and human-centred.

Guest: Tim Muhundan, CEO of Automate.CX

Connect with Tim:

LinkedIn: Tim Muhundan

Keywords: CX, Customer Experience, AI, Artificial Intelligence, Automation, Contact Centers, Tim Muhundan, Automate.CX, AI Governance, Data Security, Customer Journey, New Zealand Business, Omni-channel, Future of Work.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

What if your frontline staff could be your biggest growth engine? 🎙️ Join us for an insightful conversation with our special guest, Debbie Klintworth, a globally experienced CX strategist and founder of Footprint Collective.

In this episode of the Kiwi CX Collective, we delve into how to elevate customer experience from functional to phenomenal. Debbie shares over 25 years of experience working with top brands across New Zealand, Australia, the USA, and South Africa, transforming contact centers into engines of growth.

We explore key topics from the conversation:
Why your contact center is a growth revenue center, not a cost center.
 The power of a "human-centered" approach in a pre-AI and post-AI world.
How to empower frontline staff to be your greatest asset and provide them with a voice.
 The importance of communication, collaboration, and building a strong, loyal team culture.
Scaling customer experience during a company merger without breaking your service.
 The crucial link between staff loyalty and customer loyalty.

Debbie shares invaluable insights on daily stand-ups, fostering a collaborative team environment, and the essential role of empathy in customer service. This is a must-listen for business leaders, CX professionals, and anyone passionate about creating memorable and measurable customer experiences.

Guest: Debbie Klintworth, Founder of Footprint Collective

Connect with Debbie: Website: http://www.footprintcollective.co.nz/
 LinkedIn: https://www.linkedin.com/in/debbieklintworth/

Keywords: Customer Experience, CX, Contact Center, Customer Loyalty, Team Culture, Employee Empowerment, CX Strategy, Customer Service, Leadership, New Zealand Business, Omni-channel, Footprint Collective, Kiwi CX Collective, Debbie Klintworth, Customer Trust, Business Growth.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

Navigating the age of AI? 🤖 Join us for a deep dive into the world of responsible AI deployment and governance with special guest Matt Ensor, founder of Kiaora AI.

In this episode of the Kiwi CX Collective, we explore how AI is already shaping industries like contact centers and what it means for leaders in New Zealand. Matt, a respected voice in AI strategy, shares his journey from civil engineering to the forefront of AI innovation.

We tackle the big questions:

  • Are we using AI responsibly?
  • What are the risks of "shadow AI" and how can we govern it effectively?
  • How do you overcome the fear of AI in the workplace and get your team on board?
  • The infamous Hertz case: a cautionary tale about prioritizing AI over customer experience.
  • The future of jobs: will AI take them, or will it become part of them?

Matt shares a four-step process for successful AI implementation, emphasizes the importance of human accountability, and offers a glimpse into the future of AI in New Zealand.

This is a must-listen for business leaders, CX professionals, and anyone curious about the ethical and practical realities of artificial intelligence.

Guest: Matt Ensor, Founder of Kiaora AI
Connect with Matt:

  • Website: kiaora.ai
  • LinkedIn: Matt Ensor

Keywords: AI, Artificial Intelligence, AI Governance, AI Strategy, Responsible AI, Kiwi CX Collective, Matt Ensor, Contact Centers, Customer Experience, AI Ethics, AI Implementation, New Zealand Business, Generative AI, AI in the Workplace, Future of Work.

Connect with CCNNZ: Website | LinkedIn | YouTube | Facebook

Connect with Elias Kanaris: Email | LinkedIn

View Details

One in two small businesses will expect to fail in New Zealand. With such alarmingly high failure rates, what does it take to stay in business?

Our guest for this episode, Sheri Griffin, is an experienced business owner with a demonstrated history in working in the consumer services industry, skilled in non-profit organizations, negotiation, executive development, business planning and coaching. She knows what it takes to make the right mindset shift in businesses, and to become successful.

Sheri founded Home Theater Design Group (HTD) in 1997, with her husband Brad, which has grown to be one of USA top whole home technology integrators based in Dallas, Texas. HTD, which has been in business for 26 years, has completed hundreds of residential and commercial projects throughout the Dallas Fort Worth area, along with many upscale residences throughout the country, and frequently in the San Jose del Cabo and Porto Los Cabos area of Mexico.

In this episode:

  • Sheri shares about her background
  • Understanding that business is all about serving your customers
  • Learning to listen to your customers versus selling them what you want them to have
  • Observing what other organisations with excellent customer service do
  • Figuring out where technology will evolve to help you in your business

Key takeaways:

  • It’s not about you
  • As boring as it may sound, you need to understand your financials
  • You need self-awareness – about financials, how you communicate with the customer, and being aware of your client needs
  • Take the one thing, give it your sole attention, let everything else set – when you say yes to one thing, you're saying no to everything else
  • People are created for community – don’t give up your personal touch

Tweetable quotes:

“The fact is, is that business runs at the Speed of Trust.” Sheri Griffin

Connect with John:

Email: sheri@h-t-d.com

Website: www.h-d-t.com

LinkedIn: https://www.linkedin.com/in/sherigriffintx/

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

Do you know how to bring fierce competitors together to achieve something they couldn't do alone? As a Real Estate agent, you will probably find yourself dealing with prospective clients that cover all four of the different generations that straddle the workplace.

Our guest for this episode, Dr John B Molidor, is a professor of psychiatry that is interested in understanding and modifying behaviours of others both in a crazy good and a crazy bad way.

Through his work in Michigan State University College of Human Medicine and its affiliated teaching hospitals, he has assisted other organisations in designing comprehensive interviewing and selection processes to choose the top individuals for maximum fit, productivity and mutual benefits. John comes from a very large family where he says he learned first-hand about generational differences from sitting around the dining room table. He has worked with all four of the different generations in the workplace, and knows what makes them behave the way they do.

In this episode:

  • John shares about his background
  • Understanding that your brain manages your body’s budgets
  • Learning about how the brain allocates energy to do tasks and how to get your brain to work for you
  • John talks about the neuroscience that successful business owners implement
  • Remember to keep looking at the big picture, even if you report on a weekly or monthly basis

Key takeaways:

  • Once you understand your brain, and why it does what it does, then you can actually do things to move forward
  • What we thought we knew about the brain might not be true any more
  • Procrastination doesn’t mean you are lazy – just that your brain doesn’t want to spend the energy on that task
  • The HBO principle – HOW long will it take? BY what means? What are the OUTCOMES?
  • Constant practice helps the brain to use less energy than doing something new

Tweetable quotes:

“Make things a habit. Because when things become habit, we would say in the neuroscience language, it becomes reflexive, it doesn't take any energy. And your brain allows you to do it.” Dr. John B. Molidor

Connect with John:

Email: molidor@msu.edu

LinkedIn: https://www.linkedin.com/in/john-b-molidor-ph-d-2916218/

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

The bottleneck to the growth of any business is the psychology of the business owner/leader. On some level, all business problems are personal problems in disguise.

Our guest for this episode, Kevin Bees, has been trusted by some of the world's largest organizations with profitability, turnaround, cashflow, maximization, team leadership and organizational change. During his time in big business, Kevin has coordinated a €1.3 billion workshare bid, oversaw 650 team members in two countries, and delivered over $5 million in annualized operational savings.

In this episode:

  • Kevin shares about his background
  • Understanding that asking the right questions helps you to identify the gaps that are out there
  • The need to remain consistent with how we define ourselves
  • The three skills that you need to succeed in real estate
  • How to stop leaking profit in your real estate business
  • Remember that others don't see the vision that you see for this opportunity

Key takeaways:

  • A lot of business owners leak profit because they don't generate enough leads
  • You need to be really good at sales
  • You need to be good at marketing
  • What is your conversion rates - for every person that shows an interest in you, what percentage agree to actually have you represent them
  • What is the average dollar sale value and what is the number of transactions in your business

Tweetable quotes:

“You want to stay connected with your clients, connecting with the heart. Because connecting with people really comes from a place of service and putting their needs first.” Kevin Bees

Connect with Kevin:

Free eBook: www.profit.gifts

Website: https://profithive.com.au/

LinkedIn: https://www.linkedin.com/in/kevin-bees-profit-maximisation-expert-6797872/

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

You can make a lot of money online. Everything from website banner ads and selling things on eBay, there’s a dollar to be made. But how do you take the learnings from this and apply it within your own real estate business?

We all have a spark of genius inside of us. The challenge is knowing how to unleash your awesome and leverage that.

In this episode, our guest, Dave Gambrill – a keynote speaker, corporate trainer and executive coach – helps people unleash their awesome on the world with a focus on digital marketing. He made his first few dollars online from website banner ads and selling things on eBay in the early 1990s. And has been growing his online empire ever since.

In this episode:

  • Dave shares about his background
  • Understanding that that the best real estate is the six inches between your ears
  • To remember that others don't see the vision that you see for this opportunity
  • Understand how to become a ‘possibil-atarian’

Key takeaways:

  • Whatever skills you have in your job/career today, you can transfer them to a real estate career
  • You need set your mind to the fact that that you're going to push forward and do this thing
  • When come across critics, ask the question, “Are those people paying your bills?”
  • If you stay focused on your goal, but flexible in your approach, you will most likely get there
  • Remember, it’s about getting around the people that you know, who are doing what you want to do, or going where you want to go

Tweetable quotes:

“You have to become a possibil-atarian. You have to believe that things are possible, you have to stay in that mindset of things being possible.” Dave Gambrill

Connect with Dave:

Instagram: https://www.instagram.com/gambrill/

Website: https://gambrill.mykajabi.com/

LinkedIn: https://www.linkedin.com/in/gambrill/

Podcast (Unleash Your Awesome): https://podcasts.apple.com/us/podcast/unleash-the-awesome/id1497581283

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

Moving from an employee to a business owner is as easy or as hard as you want to make it. What we have to appreciate and understand that if it was easy, then everybody would be doing it

What happens if you develop a crippling auto-immune disease that derails you from your career? How do you change your thinking and reinvent yourself?

In this episode, our guest, Adam Harris, who, for the last 18 years has helped businesses elevate through leadership coaching, shares how he took them from where they are, to where they want to get to. He does that not by answering their questions, but by questioning their questions by being frank and fearless.

In this episode:

  • Adam shares about his background
  • Understanding how the vision traction organiser (VTO), can help you track the key things that you need to do to accomplish your goals
  • Why becoming comfortably uncomfortable is good for you
  • Learning the value of mentors to stop you becoming blindsided

Key takeaways:

  • Define where you want to be in the future and put milestones along the way to measure your progress
  • Your thoughts are only your thoughts unless they're verbalised, or written down
  • Is something a good thing or a bad thing? It’s easy to label something in the moment, but is it still in the same state in a year’s time?
  • Is your ego getting in the way?
  • Stop creating a passive life, because as a business owner, you cannot allow that to happen

Tweetable quotes:

“If you are compromising on who you are in your own values, you are not going to be authentic, it is not going to fit right with you. And you're going to come across as disingenuous.” Adam Harris

Connect with Adam:

Website: https://frankandfearless.com/

LinkedIn: https://www.linkedin.com/in/aharris1/

EOS Worldwide: https://www.eosworldwide.com/adam-harris

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

What happens if you develop a crippling auto-immune disease that derails you from your career? How do you change your thinking and reinvent yourself?

In this episode, our guest, Christian ‘Boo’ Boucousis, shares about spending 16 years working on a dream to become an elite fighter pilot only to have his dream crushed when he was diagnosed with an autoimmune disorder called ankylosing spondylitis. Put simply, it is a complex form of arthritis that forced him to be discharged from the Air Force. The question is, “How will you change your thinking to re-invent yourself?”

In this episode:

  • Boo shares about his background
  • The challenges of going from a salary to your own business
  • Why success in one field isn’t automatically transferred to another
  • Understanding that your mindset is actually really an aspiration set or a purpose set

Key takeaways:

  • Learn how to leverage the skill set of the small wins - which collectively add up to the big ones - to keep you growing
  • Understand how to recognise when you reach the limit of your own individual human performance
  • There are seven components to a true purpose – one is financial and the other six have to do with your contribution to society and the people you work with
  • Ask yourself the “why” questions - Why am I not there yet? Why hasn't it happened? Why am I stagnating?
  • Stop creating a passive life, because as a business owner, you cannot allow that to happen

Tweetable quotes:

“Because it's through doing things, we experience things and change the way we think.” Christian ‘Boo’ Boucousis

Connect with Boo:

Website: CallMeBoo.com

LinkedIn: https://www.linkedin.com/in/christian-boo-boucousis/

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

Getting people into your open home is a start. But it doesn’t lead to a sale until you are able to engage with them.

In this episode, our guest, Warwick Merry knows all about how to engage an audience – regardless of whether it is face to face online or hybrid. He is a certified speaking professional, twice certified virtual presenter, the 2021 Global Outstanding Intrapreneur, the 2022 recipient of the PSA Nevin Award and the 2022 breakthrough speaker of the Year Award for his work in the virtual arena. With over 20 years working as an event host and emcee Warwick knows what it takes to engage and energize an audience.

In this episode:

  • Warwick shares about his background
  • The boom-and-bust cycles of the real estate market
  • Understanding how to engage people who turn up to open homes
  • Using the Michael Gerber eMyth philosophy where people run the systems and the systems run the business

Key takeaways:

  • Sometimes you do a lot of work and get little in return – it’s about balancing expectations
  • If you set up a system, can you get a spotty 18 year old to run it
  • Because real estate is an after-hours job, am I having “me time” as a business owner
  • The possibility of intergenerational loans where the kids inherit the house and the loan that goes with it
  • Are you a generous person who is known as part of this community

Tweetable quotes:

“How do I stand out and do something different to be able to engage with people so that when they're ready to sell, they think of me.” Warwick Merry

Connect with Warwick:

Website: WarwickMerry.com

LinkedIn: https://www.linkedin.com/in/warwickmerry/

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

In the world of business, relationships and networks underpin everything that we do. Our guest in this episode, Lindsay Adams OAM, can show you how to build business networks quickly, leverage relationships to grow referrals and drive sales!

Lindsay Adams is a practiced speaking professional, workshop facilitator and business relationship specialist. With over 20 years’ experience, Lindsay’s focus is on building collaborative relationships and generating more referrals in less time by doing business by relationship.

In this episode:

  • Lindsay shares about his background
  • The power of being positive, focused and proactive
  • Understanding the importance of keeping in touch with people
  • Giving your clients the opportunity to do business with you the way that they want to

Key takeaways:

  • It's about connecting with people, and then staying connected with people
  • Grading our clients using the simple ABC system
  • Keeping in touch with everyone in your database at least once every 90 days
  • Sending postcards that fit in a standard business envelope, with your contact details on the back, after every meeting with someone new
  • Use a thing called the ‘Discovery Cube’ to help you discover people's buying styles

Tweetable quotes:

“We all have a pattern that we live by, buying patterns, selling patterns, and we have eating patterns. It's about identifying the right patterns, and then implementing them and creating habits in our life.” Lindsay Adams OAM

Connect with Lindsay:

Website: LindsayAdams.com

Email: Lindsay@LindsayAdams.com

LinkedIn: https://www.linkedin.com/in/lindsayadams/

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/

View Details

David Avrin helps us to address how we can effectively differentiate ourselves in very competitive marketplaces. He has spent over 30 years of his career on marketing and messaging. And he came to the realization as many have over the last six or seven years, that what we say about ourselves, while certainly important, isn't nearly as impactful today, as what other people say about us.

In this episode:

  • David shares about his background
  • The benefits of listening to clients about how THEY want to do business with you
  • Realising that we are dealing with clients at every age and stage in life.
  • Giving your clients the opportunity to do business with you the way that they want to

Key takeaways:

  • What we say about ourselves, while certainly important, isn't nearly as impactful today, as what other people say about us
  • How to create real meaningful differentiation by being ridiculously easy to do business with
  • Those of us who are entrepreneurs, we know every client is our boss
  • As a professional speaker I tell others that speaking is not a business. Getting the gig is the business!
  • Customer centricity says, “Let's listen to how they want to do business – help them, facilitate it and encourage them.”

Tweetable quotes:

“You got to take the stairs. Success comes from doing the things that other people aren't willing to do.” David Avrin

Connect with David:

Website: DavidAvrin.com

LinkedIn: https://www.linkedin.com/in/davidavrin/

Connect with Elias:

Email: elias@EliasKanaris.com

LinkedIn: https://www.linkedin.com/in/eliaskanaris/

Connect with eXp NZ:

Email: info@expnewzealand.co.nz

Website: www.expnewzealand.co.nz/