how the f**k do you implement service ops?: Recent Episodes
Phil Taphouse
In the podcast, How the f**k do you implement service ops?, Phil Taphouse, Sapphire's Chief Technology Officer, dives into what it takes to implement services ops for organizations. Gain insight into the ups and downs of the process by listening in on live updates provided by Sapphire and their clients. Kicking off the first season is the multinational British electricity and gas utility company, National Grid. Subscribe for weekly updates on the journey.
Phil and Ash bid eachother farewell and wrap up the very first season of the How the f**k podcast. There's been bonding, ASH bots, frustrations shared, wins celebrated, special guests welcomed and a whole lot of progress. Phil and the team thank everyone involved including our listeners and National Grid. Rated T for Tearjerker.
During the penultimate episode of the first season of the How the f**k podcast, Phil and Ash discuss what they'd have done differently with the knowledge they have now. There's talk of what the future holds for National Grid and where new tools can fit.
Recurring guest Dawn Seymour joins for the (almost) penultimate episode of the How the f**k podcast. Phil, Ashley and Dawn discuss the wider projects ongoing and how things are progressing, including an update on last week's ServiceNow outage.
This week we're back to regular project activities. Ashley gets his 15 minutes of fame on the ServiceNow blog and explains some plugin-related downtime, Phil gets technical and then has one of his trademark rants, and producer Carl does some DIY.
In this episode, Phil and Ashley get their ducks in a row by reflecting on the progress made so far and having a look ahead into projects lined up for 2023.
In a bumper episode this week, Phil and Ashley send off the year with some reflections and ramblings. Ashley explains the premise of Automated System Helper (ASH), and Phil wants to get as close as possible to error-free living.
Phil and Ashley are joined by guest speaker Dawn Seymour, Digital Ops Product Manager at National Grid. This week we focus on project planning and phases - what they look like and user adoption. We also get to hear Dawn's perspective on overcoming challenges and getting to grips with the project.
Join Phil and Ashley this week as they discuss overall program progress and strategy with special guest Rob Kay, Director of Product Management for Digital Operations at National Grid (Ashley's boss)
This week Phil and Ashley check in on the weekly project update and dive into Target Operating Models and ways of working with technology when it is embedded into an organisation.
Phil and Ashley are joined by guest speaker Alex Wantling Technical Consultant at Sapphire. This week we focus on National Grid's UWP (Unified Web Portal), what it is, and any challenges faced during implementation and how the team have overcome them.
Episode 3 of How the f**k do you implement service ops? this week Phil & Ashley take a look at project progress diving into metric intelligence and CX engines.
Tune in to week 2 as Phil and Ashley discuss project progress and actions from the previous week.
Kicking off the first episode, Phil Taphouse and Ashley Poxon, Domain Architect at National Grid, set the scene by diving into the background and details of the services ops project.