Innovation Today: Recent Episodes
ServiceNow Community
Innovation takes on many forms. Join ServiceNow's Spencer Beemiller and producer Matt Tobin on their quest to uncover how partners from around the globe are leveraging the Now Platform to overcome industry-specific challenges today and develop solutions that will fuel growth for tomorrow.
In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainability. With real-world examples and forward-thinking strategies, this episode offers valuable insights for businesses aiming to innovate their supply chain processes.
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In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing state and local government services, emphasizing customer and citizen experiences. Will highlights significant projects, including the rapid response to Hurricane Ian in Florida and the modernization of Medicaid applications in Missouri, demonstrating the power of technology in improving public services.
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In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upskilling the workforce to adapt to new technologies. The conversation touches on the need for a holistic approach to AI implementation and the significance of failing fast and learning from mistakes to drive innovation.
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In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.
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In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with Cognizant. The discussion covers the significance of agile methodologies, the impact of AI, and the crucial role of consultative partnerships in driving digital transformation.
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In this episode of the Innovation Today Podcast, host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on service operations, and the challenges and opportunities within various industry verticals. Listeners will gain valuable perspectives on how to navigate the fast-changing landscape of IT services and leverage cutting-edge technologies to drive efficiency and effectiveness.
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In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape.
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In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Security, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience.
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In this episode of the Innovation Today podcast, host Jim Van Over welcomes Andrew VanWagoner, EMA ServiceNow Platform Lead and a ServiceNow Certified Master Architect at KPMG and a ServiceNow certified master architect, to discuss the critical importance of operational resilience in today’s dynamic business environment.
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In this episode of the Innovation Today Podcast, host Jim Van Over, Field Innovation Officer at ServiceNow, sits down with Geoff Hauge, Financial Services Leader at Edgile, to discuss the evolving landscape of risk management and the impact of artificial intelligence (AI) in the financial services industry. Geoff shares his extensive experience in cybersecurity and risk management, shedding light on the challenges and opportunities that AI presents. Whether you’re a seasoned professional or new to the field, this episode offers valuable insights into staying ahead of industry dynamics and leveraging technology for enhanced productivity and compliance.
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In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, interviews Dan Prior, Partner, Risk Technology at EY. Together, they discuss the challenges and opportunities in operational resilience and the transformative impact of AI on risk management and business operations.
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In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Richard Motteram, Chief Digital Officer at Eviden, about ERP modernization. Richard discusses integrating modern SaaS platforms like ServiceNow with legacy ERP systems, highlighting the urgency due to SAP's 2027 S/4HANA migration mandate. He shares a case study on automating a payment remittance process using ServiceNow, resulting in significant time and cost savings. Richard emphasizes AI's role and suggests organizations conduct candidate assessments to optimize processes.
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In this episode of the Innovation Today Podcast, Spencer Bemiller from ServiceNow interviews Abhi Joshi, Senior VP at NTT Data Services, about ERP modernization. Abhi discusses challenges with transitioning to SAP's S/4HANA, such as high costs and project timelines. He emphasizes using technologies like ServiceNow to streamline processes and enhance automation, sharing a case study from the medical devices sector. Abhi envisions enterprise-wide automation leveraging advanced technologies for digital transformation and improved customer experiences.
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In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Girish Srinivasan, Partner at Deloitte, about ERP modernization. Girish emphasizes the need for businesses to migrate from on-premises ERP systems to cloud-based solutions like SAP S/4HANA. He discusses how combining ERP with platforms like ServiceNow can streamline workflows, save time, and enhance efficiency. Girish also highlights the role of AI in automating tasks and encourages starting with small projects to achieve significant digital transformation.
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With continuing market uncertainty, global business services (GBS) have become a business imperative. In this episode of Innovation Today, Jessica Constantinidis, ServiceNow Field Innovation Officer, discusses the value of global business services, the path to optimizing the customer and employee experience, and what comes next with Dr. Scott Mason, Partner & COO Switzerland, EY.
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In this episode, we sit down with Aniesh Myneni, Industry Principal/Director with Infosys to continue our conversation on GBS. Spencer and Aniesh discuss the complexities of GBS, what a simplified user experience looks like, the proper steps of implementation and much more. Listen in as we continue on our GBS series.
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As we kick off our exciting series on GBS, host Spencer Beemiller sat down with Roy Scholte, Sr Manager Enterprise Service and Process Management with Deloitte. In this episode they discuss how to define GBS, what Roy and his team are seeing in the industry and implementation and measurement best practices.
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In this episode of Innovation Today, host Spencer Beemiller talks with John “Rook” Jones, Senior Solutions Architect at Beyond20. During the interview Rook explains the complexities of CMBD, how technology plays a role in services and the importance of taking an organizational approach to ensure success.
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Join us for an exciting episode of Innovation Today, as host Spencer Beemiller, engages in a compelling conversation with Vinny Viola, VP of Product and Innovation, and Derek Truesdell, CTO, at Intact Technology. Get ready to explore the fascinating journey of rapid IT modernization and discover invaluable insights on how businesses can successfully navigate this transformative process. Tune in now to gain expert perspectives from Vinny and Derek.
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If your competitor is innovating at a faster rate than you are, what will you do? Join Jim Van Over, ServiceNow Field Innovation Officer and Sunny Raina, Associate Vice President at Hexaware to see how service operations—service management and IT operations, along with AI and automation—drives productivity and innovation so you can keep your competitive edge.
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Are your field service teams optimized for every business scenario—from global pandemics to cutting CO2 emissions? In this Innovation Today podcast, Jim Van Over, ServiceNow Field Innovation Officer speaks with Nicholas Lee, VP of Innovation Consulting & Solutions at Fujitsu about how to best allocate and optimize field teams for today and perform scenario planning that can help you maximize the field for the future.
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How can you pave the path to profits for franchisees? In this episode of Innovation Today, Jim Van Over, ServiceNow Field Innovation Officer speaks with Jill Weber, Global Partner Executive at Capgemini, about how to connect and automate manual business processes and keep franchisees from losing thousands of dollars to errors and other preventable mistakes.
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Is your field service team as effective as they can be? The value of field service management cannot be overstated. In this Innovation Today podcast, David Wilson, ServiceNow Global Area VP talks with Dean Fairchild, General Manager & Global Partner Development Lead of the ServiceNow Partnership at Wipro. They’ll discuss how you can automate and transform field services using data to provide a next-level customer experience.
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Doing away with data siloes enables unified insights, while also allowing effective risk management across your organization. In this Innovation Today podcast, ServiceNow Global Area VP David Wilson sits down with Dan Prior and Chris Lucado, partners within the consulting practice at EY, to discuss trends around risk—and what to do when generic risk platforms no longer cut it.
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Hear about today’s cyber challenges and how modernizing compliance efforts can improve productivity, reduce technical debt/costs and bring stakeholders together. In this Innovation Today podcast with Paul Hardy, EMEA Innovations Officer at ServiceNow talk with Angie Leggett, Managing Director at KPMG, we discuss risk and the value of modern GRC platforms.
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What are the greatest areas of risk in your organization and how can you effectively manage them amid constantly evolving regulations? Join David Wilson, ServiceNow Global Area VP, and Hunter Freeman, Senior Manager at Edgile, in this Innovation Today podcast about how there’s never been a more important time to think about risk, its impact on operations, and how it’s all part of a broader business strategy.
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How does IRM, business continuity, and operational resiliency fit together and what does it mean for your organization's risk management? Join Paul Hardy, ServiceNow Innovations Officer/EMEA in this Innovation Today podcast as he talks with Melissa Cohoe, Global Director of Global Security, Risk & Resiliency at New Rocket. Together, they’ll dive deep into risk and resilience and unveil the key success factor for managing risk.
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With this episode we kick off our set of interviews with some of our brightest and most innovative partners at Knowledge 23. For the first episode, Spencer Beemiller, welcomed Edua Dickerson, VP of ESG & Finance Strategy at ServiceNow to talk through some of the biggest takeaways of our time at K23 and more.
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Check out this episode of Innovation Today to hear Spencer Beemiller talk with James Patten, Managing Director at KPMG. Together they will discuss the importance of governance within the ongoing ESG journey. James dives into embedded sustainability, final mile reporting, how to be actionable about ESG, and more.
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Existing data can be a helpful resource when pursuing your ESG goals. In this episode of Innovation Today, host Spencer Beemiller talks with Carey Blunt, Global Head of ServiceNow Solutions at Fujitsu, to dive into how to use resources you already have to set actionable goals. Carey dives deep into ESG, its impact between businesses, and its future in the world.
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ESG is a journey, not just a one-time transformation. Listen in to this episode of Innovation Today to hear Spencer Beemiller talk with Saurabh Dubey, Global GTM leader for ServiceNow Sustainable, Climate and Equity Offerings at Deloitte. Saurabh and Spencer dig deeper into the specfics of beginning and sustaining an effective ESG journey.
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In this episode of Innovation Today, host Spencer Beemiller talks with Alexey Klimenko, Co-founder and CEO of EmissionBox, about his personal passion for environmental efforts. Alexey will share his insights into not only the environmental aspect of ESG, but also what actionable steps can be taken to pursue a more sustainable impact.
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ESG is a highly talked about topic in today's world. In this episode of Innovation Today, Spencer Beemiller talks with Trish Beltran, Manager of ESG Advisory Services at RSM, to dive into why companies should care about ESG and how they can take steps toward better ESG practices.
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Check out this episode of Innovation Today to hear Spencer Beemiller talk with Ben Bendre, an associate partner with the Global Center of Competency for telecom, media, and entertainment at IBM. Together they will discuss the complexities of order management and the various challenges that companies may face today.
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The world of order management can be a complex, to say the least. In this episode of Innovation Today, host Spencer Beemiller meets with Vicki Harris, Director, Business Development at Thirdera to discuss the ins and outs of Order Management and how digitization and automation drive change in the industry
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In this episode of Innovation Today, we're excited to speak with Jinu Koshy, Vice President, Global Head of Domain Consulting at Infosys. Together, Jinu and host Spencer Beemiller discuss digital transformation and the crucial role it plays in the telco world. As an industry veteran, Jinu gives unmatched insight into various challenges that are faced in the modern telco landscape.
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More than ever, manufacturers are are forced to increase productivity with what they have now - essentially do more with less. In this episode of Innovation Today, host Spencer Beemiller talks with Graeme Wright, Chief Digital Officer for Manufacturing & Utilities at Fujitsu to dive into operational technology. Graeme dives deep into what manufacturers can do today and beyond to increase effeciency with operational technology.
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In this episode of Innovation Today, host Spencer Beemiller talks with Sumeet Kaul, Senior Manager at Deloitte about all things disruption in the supply chain industry. Sumeet will share his inisghts into not only technology disruption but also what we face with inflation, the current workforce challenges as well as risk and efficiencies.
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In today's ever changing landscape, it's more important than ever to be able to adapt quickly to operational challenges. In this episode of the Innovation Today podcast, host Spencer Beemiller talks with Vamshi Rachakonda, Vice President and Sales Leader Capgemini Americas. The two will discuss how to stay at forefront of the strategic and operational challenges in pursuit of higher business goals.
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