Always Be Coaching: Recent Episodes
VoiceOps
An inspiring, practical webinar and podcast series about making call center coaching your superpower.
Part 3 of 3 from a live session originally recorded on September 22, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Dr. Samantha Dubrow, a research scientist focused on human-AI collaboration, about how managers can coach their teams with an ideal balance of teamwork and taskwork - and how AI team members influence this balance.
Part 2 of 3 from a live session originally recorded on September 22, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Dr. Samantha Dubrow, a research scientist focused on human-AI collaboration, about the phases a team and their coach go through when developing the ideal autonomy, and how this varies when working with human or AI team members.
Part 1 of 3 from a live session originally recorded on September 22, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Dr. Samantha Dubrow, a research scientist focused on human-AI collaboration, about the challenges and opportunities for businesses when forming teams incorporating both AI technology and humans.
Part 3 of 3 from a live session originally recorded on August 26, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Hallie Preston Greene, former athlete and coach turned business leader, about how great sports coaches support each of their team members to overcome physical and mental challenges like burnout to reach the next level of performance, and how these strategies can be applied in the business world.
Part 2 of 3 from a live session originally recorded on August 26, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Hallie Preston Greene, former athlete and coach turned business leader, about how coaches in the sport of rowing identify and coach to specific behaviors to improve performance of rowing athletes leveraging data, technology, and more.
Part 1 of 3 from a live session originally recorded on August 26, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Hallie Preston Greene, former athlete and coach turned business leader, about how the elements of great coaching, including trust, commitment, authenticity, and expertise, span the worlds of sports and business.
Part 3 of 3 from a live session originally recorded on July 15, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Katlyn Eggar, the Director of Education at Quantum Assurance and host of the “Age of Indiependence” podcast about the most common misconceptions call center and sales team leaders have about what’s really going on during agent calls, and how to start building a more strategic, effective coaching program across teams.
Part 2 of 3 from a live session originally recorded on July 15, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Katlyn Eggar, the Director of Education at Quantum Assurance and host of the “Age of Indiependence” podcast about how speech analytics tools originally came to the market, the issues business often discover when using these tools for coaching, and how to build a more effective coaching program.
Part 1 of 3 from a live session originally recorded on July 15, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Katlyn Eggar, the Director of Education at Quantum Assurance about how a great coaching strategy can be a lever for growth at your company, and how to get everyone at your organization excited and passionate about your coaching program.
Part 3 of 3 from a live session originally recorded on June 24, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with coaching enablement expert Wendy Roth about the best ways to implement coaching enablement based on team size and structure, and how quickly coaching enablement has an impact on key metrics.
Part 2 of 3 from a live session originally recorded on June 24, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with coaching enablement expert Wendy Roth about how the two critical elements of coaching enablement (strategy and technology) can unlock new levels of success for call center teams.
Part 1 of 3 from a live session originally recorded on June 24, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with coaching enablement expert Wendy Roth about the growing need for more skilled call center agents, and how most coaching programs can’t support this need.
Part 3 of 3 from a live session originally recorded on May 20, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with his own executive coach about how to measure success - and failure - as a business coach.
Part 2 of 3 from a live session originally recorded on May 20, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with his own executive coach about what it takes to be a great business coach.
Part 1 of 3 from a live session originally recorded on May 20, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with his own executive coach about why coaching matters in business.
Coaching should be the superpower that makes all other elements of your call center operation more successful, but it can also be a hidden weakness that prevents you from achieving anything but the most incremental improvements. Always Be Coaching is an inspiring, practical podcast focused on how to leverage coaching for real business results.