Eye Openers Podcast

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Startup HR expert Megan Pawlak joins Eye Openers to share how early-stage companies can build people-first cultures, hire smart (even on a budget), and avoid the pitfalls that sink great ideas. A must-listen for founders and future leaders. What happens when you bring heart into HR and humanity into the startup hustle? Megan Pawlak shares the kind of career pivots, people strategies, and spicy coffee tips that wake you up—literally and professionally.

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It’s my birthday, and instead of just celebrating with cake and a nice dinner, I’m taking a moment to reflect on my past year—the wins, the challenges, and the growth. This episode is a candid look at the lessons I’ve learned, the shifts I’ve made in my business and personal life, and what I’m carrying forward into the year ahead.

Whether you’re navigating your own big transitions or just need a reminder to celebrate your wins, I hope this episode leaves you feeling inspired.

🎧 Key Takeaways:

Trust Your Gut & Make the Change (07:32)
When something no longer feels aligned, it’s okay to pivot.
I left a tennis team with toxic dynamics and found a new, welcoming community.
The effort it takes to make a shift is worth the reward.
Expanding Accessibility at Lucid Therapeutics (15:45)
Adding insurance-based services was challenging, but it made our treatments accessible to so many more people.
Sometimes the hardest changes are the most impactful.
Always return to your core values when making business decisions.
Overcoming Setbacks in Business (28:10)
I lost a huge client that made up half of my revenue, with almost no notice.
Instead of panicking, I diversified my income streams and built back stronger.
The biggest lessons come from the toughest moments—your resilience is your superpower.

Find the show notes and more here: brittanydrozd.com/podcast

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🎙 Welcome to Eye Openers!

In this episode, Brittany sits down with Jason Mejeur, CEO of Coya Health, to discuss becoming the CEO of your health, how wellness impacts business performance, and the transformative power of small, sustainable changes.

Eye-Opening Insights with Time Stamps: ☕️ [00:00:00] Taking Charge of Your Health: Jason explains the importance of becoming the CEO of your own health and creating a strategic wellness plan.

💡 [00:06:10] Tracking Your Way to Better Health: Discover how wearables like Oura Rings and Whoop Straps can measure key health metrics such as HRV, sleep quality, and movement.

🌍 [00:12:00] Building Sustainable Habits: Jason shares his personal journey of losing 30 pounds over three years and how small, consistent actions lead to big results.

🔍 [00:18:10] Wellness for Teams and Culture: Learn how Coya Health customizes wellness programs for organizations, creating healthier, happier teams and improving retention.

🏆 [00:22:45] From Data to Action: Jason discusses how data-driven insights empower people to make impactful, personalized health changes.

Resources Mentioned: 1. Coya Health Website 2. Oura Ring 3. Whoop Strap

Catch you next time on Eye Openers! Feeling inspired? Listen to the full episode and explore the show notes here: brittanydrozd.com/84

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🎙 Welcome to Eye Openers!

In this episode, Brittany welcomes Brian, a seasoned MSP entrepreneur turned coach, to share his journey of entrepreneurship through acquisition, building intentional company culture, and leading with purpose. Whether you're an aspiring entrepreneur or a seasoned business owner, this episode is packed with practical insights to elevate your leadership and business strategies.

Eye Opening Insights:

☕️ Coffee & Routines:

[00:00:25] Brittany shares her love for coffee, specifically a simple pour-over, as a cornerstone of her daily routine.
[00:01:01] Brian reveals his go-to French press routine and how he keeps his coffee warm with an Ember mug.
[00:02:19] Discussion on different coffee styles and additives, from almond milk to bulletproof coffee, and their impact on productivity.

💡 Networking Pays Off:

[00:03:47] Brittany and Brian highlight the power of mutual connections in fostering professional growth and creating impactful collaborations.

🛠 Building and Scaling MSPs:

[00:04:58] Brian discusses his journey from tech work to leadership roles, leading to his decision to acquire and grow MSPs instead of starting from scratch.

🎯 Culture Fit in M&A:

[00:12:42] Brian explains the challenges and importance of assessing cultural alignment during acquisitions.

👥 Coaching for CEOs:

[00:20:13] Brian shares how he transitioned to coaching MSP owners and the top pain points he helps them address, including clarifying business goals and leveraging their zone of genius.

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Hi everyone, Brittany Drozd here! You know I can't start my day without caffeine, and that's just one reason we call this show 'Eye Openers.' The other? I’m all about bringing you those 'aha' moments through my interviews.

Today, I’m beyond excited to welcome Scott Reib, America's Legal Coach. With over 20 years of experience, Scott shares powerful insights on how to build a 'shatterproof' business. We also dive into our morning rituals and the pivotal role fitness plays in driving entrepreneurial success.

Eye Opening Insights:

Building a Shatterproof Business: Scott emphasizes the importance of treating your lawyer like a primary care doctor, not just an emergency room visit. Regular legal checkups can prevent costly mistakes. [00:13:00]

The Power of Fitness for Entrepreneurs: Scott shares how his commitment to fitness has given him mental clarity and energy, allowing him to perform at his best as an entrepreneur. [00:07:00]

The Importance of Vision in Leadership: After a challenging period in his business, Scott learned the hard way that casting a clear and compelling vision is crucial for team alignment and success. [00:29:00]

Episode Highlights with Timestamps: [00:00:00] - Brittany and Scott discuss their morning caffeine routines and how these small rituals contribute to their daily success.

[00:03:00] - Scott talks about his commitment to fitness and how it impacts his mental clarity and work performance.

[00:13:00] - Introduction to Scott's "Shatterproof Entrepreneur" concept—why it's essential to treat your lawyer like a primary care doctor.

[00:19:00] - Scott dives into common legal missteps entrepreneurs make, from vague contracts to not securing their brand properly.

[00:26:00] - Scott shares a pivotal moment in his entrepreneurial journey when he lost most of his team and how he rebuilt his business by casting a clearer vision.

[00:30:00] - Scott discusses how he now shares his vision with his team to ensure alignment and engagement.

[00:33:30] - How to get in touch with Scott Reib and access special resources for Eye Openers listeners.

Resources Mentioned: * Books: + Outlive by Dr. Peter Attia + The Shatterproof Entrepreneur by Scott Reib

Thanks for joining us for this eye-opening episode! Remember, asking the right questions can prevent a lot of mistakes, so don’t hesitate to reach out to Scott with your legal concerns.

Check Out The Full Episode and Show Notes: brittanydrozd.com/80

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Today, I'm joined by Stephen Stowe, a seasoned entrepreneur with a diverse background spanning multiple industries who also happens to be the owner of my gym, Bond Fitness, and my workout buddy.

Stephen's approach to business success is all about community and culture.

In this episode, we explore how Stephen leverages these elements, along with the power of coaching, to build thriving businesses.

Important Takeaways:

The Power of Mental Resilience

Stephen shares how mental resilience has been crucial to his success. When faced with overwhelming challenges, he stays open to feedback and asks for help, which has been pivotal in navigating tough times. He shares that having a coach or mentor can provide the necessary support and guidance to overcome obstacles and achieve greater success. (I swear I didn’t pay him to say that!)

Building a Strong Community and Culture

Stephen discusses the importance of creating a strong community and culture, both within his gym, Bond Fitness, and beyond. He highlights the value of hiring individuals who align with the company's values and the significance of making customers feel welcome and supported. This intentional focus on community building has been key to Bond Fitness's success.

Humility and Continuous Learning

Stephen's journey illustrates the importance of humility and a continuous learning mindset. He believes that staying humble, asking questions, and being open to learning from others are critical for personal and professional growth. By fostering a culture of continuous improvement and openness, businesses can stay ahead and maintain long-term success.

Check Out The Full Episode and Show Notes: brittanydrozd.com/79

Thank you for tuning in to this episode of Eye Openers! Stephen’s insights on mental resilience, community building, and continuous learning are truly inspiring. If you enjoyed this episode, please subscribe, leave a review, and share it with your friends.

Eye Opening Insights:

[00:10:47] The Power of Mental Resilience

[00:21:00] Building a Strong Community and Culture

[00:29:01] The Role of Humility and Continuous Learning

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Today on Eye Openers, we're discussing a sensitive yet vital topic: "Cutting Out the Cancer in Your Culture." We explore how to handle problematic employees, why timely intervention is essential, and the steps you can take to foster a positive work environment.

Key Takeaways:

🔑 Timely Intervention is Key

🗣️The Importance of Private Feedback

💼 Document Everything

If you're struggling with managing performance issues in your organization and would like professional guidance, I have one coaching spot available for September.

This is a great opportunity for a company looking to enhance its culture and performance management practices. Reach out via our website at brittanydrozd.com or reach out to me at brittany@brittanydrozd.com.

Let's work together to build a thriving, positive workplace culture.

Thank you for tuning in, and I look forward to hearing your feedback and experiences!

Check Out The Full Episode and Show Notes: brittanydrozd.com/78

Eye Opening Insights:

[00:02:34] Addressing performance issues as soon as they arise is critical. Delaying intervention can allow the problem to spread, affecting the overall team morale and productivity. It's important to tackle these issues immediately to prevent further damage.

[00:03:49] Always provide performance feedback in private. This approach ensures a safe space for open dialogue and allows the employee to understand and respond to the feedback without the pressure of public scrutiny. It's about fostering a constructive conversation aimed at improvement.

[00:06:00] Documentation is crucial when managing performance issues. Keeping a detailed record of observations, interventions, and outcomes protects both the organization and the employee. It ensures clarity and accountability throughout the process.

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In today's episode of "Eye Openers," I had the profound pleasure of sitting down with Ryan, an entrepreneur whose journey is both a testament to the resilience of the human spirit and a compelling narrative on the transformative power of confronting our deepest struggles.

Ryan's story, much like the stories I've been privileged to witness and support through my coaching practice, underscores a fundamental truth: that our greatest trials often pave the way for our most significant triumphs.

Moments that marked me:

🔑The Pivot Point: Ryan's recount of a near-catastrophic financial challenge wasn't just a story of loss and recovery; it was a profound lesson in the power of surrender and the unexpected pathways that open up when we shift from control to trust. This moment resonated deeply with me, as it mirrors the journeys many of my clients embark on—moving from a place of fear and scarcity to one of abundance and opportunity.

💡 Mindset Mastery: Our discussion on mindset illuminated the critical role our beliefs play in navigating the entrepreneurial landscape. Ryan's transformation from a mindset of scarcity to one of abundance wasn't just a strategy for business success; it was a fundamental shift in how he approached life. This insight is central to my coaching philosophy: that by changing our inner narrative, we can dramatically alter our external reality.

❤️Healing as a Foundation for Success: Perhaps the most moving part of our conversation was Ryan's openness about his battle with PTSD and depression. His journey from despair to founding Hope Guide is a powerful reminder that personal healing is not just about recovery; it's about uncovering a deeper sense of purpose and using our pain as a catalyst for impact. This aligns with my deepest belief that our greatest contributions arise from our most profound struggles.

Check Out The Full Episode and Show Notes: brittanydrozd.com/76

Eye Opening Insights:

[00:03:15] Ryan's recounting of the crucial moment he decided to make a significant change in his approach to business, highlighting the spiritual awakening that guided him back from the brink of financial ruin.

[00:10:23] Brittany asks Ryan about navigating burnout and finding balance, sparking a discussion that sheds light on the often overlooked aspect of entrepreneurial life: the mental and emotional toll of constant high-stakes decision-making and the critical importance of self-care and mindset management.

[00:22:46] A pivotal point in the conversation where Ryan delves into his personal struggles with mental health, the journey to healing, and how this experience fueled his passion for making trauma therapy more accessible through Hope Guide.

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In this episode of Eye Openers, we dive deep into the heart of what drives my work - organizational culture.

As both my work and this podcast evolve, it's crucial to step back and define what organizational culture truly means. It's not always obvious, even to those of us who eat, sleep, and breathe this topic!

Takeaways from this episode:

🌟Organizational Culture is Rooted in Shared Values and Beliefs: Every organization operates on underlying principles that shape decisions and interactions.

🔄 Cultural Norms Shape Behavior: Norms and behaviors within a workplace guide employees and create a sense of belonging and purpose.

👥 Impact on Recruitment and Retention: Authentic organizational culture attracts and retains talent aligned with company values.

Share your thoughts on how organizational culture shapes your work life - let's discuss and learn together!

Check Out The Full Episode and Show Notes: brittanydrozd.com/75

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In a world that celebrates dreaming big, my latest episode of Eye Openers introduces a delightful twist to the usual narrative. It's all about the might of the minute – those tiny steps that lead to giant leaps. I hope this unique approach to cultural transformation gets the wheels turning in your head and sparks a flame of curiosity.

Takeaways from this episode:

🗣️ Start with Communication:

Communication is the cornerstone of any change. We often face trust issues within teams and organizations, leading to misunderstandings. By openly sharing our intentions and explaining the 'why' behind our actions, we can build trust and clarity. This method removes uncertainties and unites everyone towards a shared vision. Remember, being transparent is the foundation of any significant change.

🙌 Empower Your Employees:

Empowering those around us is crucial. Everyone wants to contribute to positive change and have their ideas heard. By encouraging team members to propose small but meaningful changes in their roles, we can create a substantial impact. Providing a platform for expression and giving autonomy for implementation not only refines processes but also uplifts morale and involvement.

🎉 Celebrate Small Wins:

Acknowledging small victories is vital. Celebrating these moments breeds momentum and maintains engagement and motivation. Fostering a culture where each step towards our goal is recognized and appreciated is key. This habit cultivates a sense of belonging and demonstrates that every effort, no matter the size, is essential to the grand scheme.

So grab your coffee and your headphones and listen in to the full episode of "Shrink the Change." Let's embrace these small yet powerful steps to create remarkable changes.

Check Out The Full Episode + Show Notes: brittanydrozd.com/74

Eye Opening Insights:

[00:01:36] We are stifled by struggles in communication. When really, there are things we can do immediately that would signal to the team, the organization, that leadership is serious about this culture change. And in fact, They're starting right now. If you're thinking about taking on an initiative to drive culture or change in your organization, I would start with communication.

[00:04:01] Now, that doesn't mean you have to go along with every single change that's suggested as the leader, as the company owner, but give them a platform, create a space where they can share. Suggestions where they can share what they would love to change or what they think would make a positive impact as it relates to them and their role in their place in the organization.

[00:06:03] By recognizing the small things people do every day, it helps us realize that we all can make an impact. We all stand to make positive change if we really want to. And when people see that as an option, they understand that they have that potential. I have that potential to make that impact, too. I have that potential to be recognized and valued, too.

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I'm bringing you an inside look into the journey of Stacy Willis from engineer to COO, where she's making waves by pioneering cross-department collaboration at Playwire. 🌊

🔄 Incremental Change Magic:

Stacy's success story underscores the transformative power of taking small, manageable steps. Discover how incremental change became the secret ingredient in Stacy's leadership recipe. 🌟

🤝 Cross-Department Synergy Unleashed:

Breaking silos is Stacy's superpower! Dive into her insights on fostering cross-department collaboration that sparks innovation and unites teams for extraordinary results. 🌐

🎯 Test Plans for Success:

Learn how Playwire crafts pre-built test plans for each initiative, ensuring clarity and effective measurement aligned with top-level company goals. Stacy spills the beans on their systematic approach to success. 📈

Show Notes: brittanydrozd.com/73

Eye Opening Insights:

[00:04:08] Stacy: I actually decided to go back and get my MBA, but the funny part is it sounds sort of accidental, but when I was in high school, they gave us this task to like write a letter to your future self. And then our teacher kept it and literally mailed it out like 10 years later. It was very cool. And I, I had on it, I will have been an engineer for three years and then I'm going to go back to get my MBA and this and that and I've happened and I had forgotten I even had the plan.

[00:05:51] Stacy: And humans are the most complex problems. So that's where I think I've ended up in operations.

[00:09:17] Brittany: What do you think has either been different for you and made you successful in more of a leadership role? Or what do you look for to when people are making that leap from IC to manager?

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Welcome back to another episode of Eye Openers where we delve into the intricacies of organizational culture. I'm thrilled to share the insights and concepts that fuel my daily work in helping organizations build robust cultures.

In today's discussion, we're honing in on a term you've likely encountered: "culture transformation." However, let's explore why the term "renovation" might be more apt.

So, grab your headphones and join me as we unravel the nuances of fostering a culture that truly resonates.

Takeaways:

📌 Renovation Over Transformation: Successful culture change resembles more of a renovation than a complete transformation. Think of it like renovating a house—you retain what works and enhance the areas that need improvement. This approach acknowledges the existing strengths and components within your organization, making the change more realistic and achievable.

📌The Power of Listening: The first key component in a successful culture renovation is active listening. Engage with your team members to identify bright spots—areas and practices that are working well. By understanding what's already effective, you can build upon these successes and determine what aspects of your culture are worth preserving.

📌Identifying Influencers and Blockers: Uncover the key influencers within your organization—individuals who embody positive behaviors and contribute to a healthy culture. Simultaneously, identify blockers—those impeding progress. Recognizing and addressing these influencers and blockers early on can significantly impact the success of your culture renovation.

Show Notes: brittanydrozd.com/72

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I'm thrilled to share the latest episode of Eye Openers, where I had an invigorating conversation with Elizabeth O'Neill. We delved into the realms of organizational culture, coaching, and the secrets of building a coaching-centric culture.

Here's a glimpse of our discussion:

Scaling Teams and Transitioning Leadership Styles. We chatted about navigating the challenges founders face as their organizations grow. Elizabeth shared insights on the importance of self-awareness and the willingness to adapt leadership styles.
Coaching for Success: Insights from a Seasoned Executive Coach. Elizabeth, with her wealth of experience, shared thoughts on coaching's evolving role in business. From working with CEOs to the nuances of transitioning leadership, we dissected the critical components that contribute to organizational success.
A Toast to Growth and Awareness. Our conversation concluded with a reflection on the evolving acceptance of coaching in the business landscape. We discussed the importance of awareness, adaptability, and the pursuit of continuous growth. It's not just about surviving; it's about thriving and leading with intention.

Show Notes: brittanydrozd.com/71

Eye Opening Insights: [00:05:32] Elizabeth: But if, and, you know, you and I both work with, teams and companies that are experiencing a lot of pressure, a lot of stress. In fact, I was just talking with somebody earlier today, a founder. And, I was saying, like, when was the last time that you just had, like, a day where you just you're sort of your best self? I mean, that's very rare in these fast paced environments.

[00:09:24] Elizabeth: It's not a weakness, it's actually a competitive advantage. If you look at this and you invest in this, so I see a lot more people, being much more comfortable and feeling like, oh, this is really something I need. In fact, you and I both have coaches. Right. Like it's for that same reason we're running businesses and, we need that support. We want that edge that we can get by making that investment too. So, I think it's really cool. The way that it's come around, as it has.

[00:15:01] Brittany: And, you know, sometimes self awareness is a key part of that. and then I also think that beyond a willingness to evolve, there's sometimes just true skill gaps where, there might not be able to transition the way that they work. Like, it might be so, so much built into their DNA and their foundation of, their personality that that could be really challenging. But I think. Again, like if you're most interested in the success of that company, then we need to be open and into just creating the awareness around. Hey, I might not be the right person to lead anymore. I've seen successful transitions from founder to maybe taking a more. consultative role or advisor role, like in a specific,part of the business, whether you're, if the background is engineering or whatever, like they would sit in that seat.

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Recently, I had the privilege of chatting with Kamrin, a coach and the host of the thought-provoking podcast, "50, Not Dead." We delve into the crucial topic of toxic workplace culture, drawing from Kamrin's personal experiences that highlight the urgency of fostering a positive environment within every organization.

Listen as we discuss:

The Impact of Toxic Workplace Culture. Kamrin opens up about her own encounters with toxic workplace culture, shedding light on how detrimental it can be for employees' mental health and productivity. Her insights serve as a stark reminder of the severe repercussions a negative work environment can have on individuals.
Leadership Styles Matter. During our conversation, we explore the role of leadership in shaping workplace culture. Kamrin and I discuss practical recommendations for leaders to improve their leadership styles. From the importance of positive feedback to creating growth opportunities, we uncover essential elements that can transform a hostile workplace into a positive and thriving one.
Challenging Ageism in the Workplace. We delve into Kamrin’s passion for creating conversational spaces that address this complex issue and the powerful impact it can have on fostering a more inclusive and age-diverse culture.

Show Notes: brittanydrozd.com/70

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In today's episode of Eye Openers, I have the privilege of delving into a remarkable journey of personal experience turned revolutionary healthcare innovation. Our guest, Charles, shares a heartfelt story of resilience and transformation that led to the birth of Hido Health. Join us as we explore the profound impact of behavior modification in healthcare, the potential for technology to change lives, and the exciting future that lies ahead.

So, grab your coffee, get comfortable, and let's embark on this enlightening journey.

In this interview, we discuss:

The Power of Personal Experience: Charles's own health crisis served as the driving force behind Hido Health, emphasizing how personal experiences can lead to groundbreaking innovations in healthcare. This illustrates the incredible potential for individuals to make a positive impact when they channel their personal challenges into solutions.
Behavior Modification as a Cornerstone: Hido Health's approach simplifies medication management while tapping into the support networks of patients, highlighting the significance of accountability and daily habits in achieving improved healthcare outcomes.
Innovation's Global Reach: Charles and I discuss the immense potential of technology, exemplified by Hido Health's AI-assisted robotic device, to transform healthcare. Beyond medication management, this innovation has the power to extend its reach to areas like dementia care, with the potential to make a positive impact worldwide.

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For many leaders, grappling with the art of delegation is a familiar tale. We often think nobody can do what we do quite like us. And for certain things, that’s totally true!

But, as my guests on this week’s Eye Openers, Ethan and Stephanie of Pro Assisting will no doubt convince you, with the right partners by our side, delegation skeptics can turn into delegation maestros, discovering a newfound surplus of both time and energy.

As those delegation barriers begin to crumble, the mountain of tasks that once seemed impossible to share starts to dwindle.

It’s like watching a magic trick as they pass on “two way door” decisions - the low-risk reversible ones - to their assistants. With the day-to-day handled, leaders finally have the mental space needed for those high-stakes "one way door" decisions—the choices that shape the trajectory of projects and companies.

In this interview, we discuss:

Cultivating Legacy Knowledge and Nurturing True Thought Partnership with Your Assistant: Ethan and Stephanie delve into the significance of forging a symbiotic relationship with your assistant. They share insights on how this partnership not only leads to the smooth delegation of tasks but also ensures the transfer of valuable legacy knowledge. This element can prove pivotal in maintaining consistency and progress.
Overcoming the Imposter Syndrome: Delegation skeptics often grapple with imposter syndrome, a feeling that they alone can adequately handle critical tasks. Our guests shed light on conquering this limiting belief, illustrating how collaborative delegation can amplify confidence and lead to remarkable outcomes that surpass individual efforts.
Mastering the Art of Delegation: In this segment, Ethan and Stephanie expound on the transformation from a "do-it-all" mindset to becoming a proficient delegator. They offer actionable strategies for discerning which tasks to delegate and how to do so effectively. Their insights encompass the balance between guidance and autonomy, ensuring tasks are accomplished to perfection.

Trust me, once you get the hang of it, you'll find yourself questioning why you didn't embark on this journey sooner.

Show Notes: brittanydrozd.com/68

Eye Opening Insights:

[00:06:50] Brittany: I'm also a working mom and so I love hearing about this. I love bringing this conversation out into the working world because there is so much value that, um, moms can bring to the workspace. I mean, I don't know about you, but when I became a mom, I got so efficient. I got so good at juggling like 10 balls at a time and really getting stuff done for people in just a super, you know, concise but high, high value add manner. And that's how I. That approach has also really benefited my business and, um, and my clients too. So I totally understand wanting to have that leg in the workforce, but also, you know, honoring the roles you guys have created for your family.

[00:14:18] Stephanie: And then I would say also, um, the elephant in the room is, is ai. And everyone is talking about ai. Um, and it's, um, it's interesting because I think I. We're already leveraging that in our everyday lives. Most people, you know, you send a text to a friend and about meeting for coffee and all of a sudden Siri pops up and says, oh, do you want me to add this to your calendar without a prompt from you? So that's, that's amazing. I love that efficiency. Mm-hmm. Um, you know, but. There's, there's something to be said about the, the human touch, um, the hospitality, um, you know, certain things that, um, that Surrey and Alexa and AI are just, are not gonna be able to do. And, um, you know, pro aing our assistants, we pride ourselves on, on that relationship. As you, as you spoke of before. Um, Having that true partnership and, um, it's not all about just the hard assisting, um, entering calendar and making appointments. It is, um, a lot of speaking on the phone with, um, with board members or, you know, colleagues and being able to represent that person.

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[00:19:03] Ethan: it's frankly a simple math equation. If you take your yearly revenue and minus your expenses, and then divide that number by I. 2000, you'll come up with your hourly rate. And if you take that and multiply it by four and you say, well, I could get an assistant support, I could get fractional assistant support for half that amount. Um, it's, it's actually an ROI indicator of. I need to do it. Focus on this. And we do sit at the higher end of the market, but, um, for fractional remote support, but I. There are so many options out there, and it can be so tailored

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Earlier this year, I had the opportunity to be interviewed by Paula Reid on her wonderful new podcast, Beyond Neutral. In it, we delved into my journey as a seasoned business coach focused on culture change and the evolution of my business over the past decade.

I loved this conversation so much I wanted to share it here with you. If you're seeking motivation and inspiration to embrace change and trust the process, this episode is a must-listen.

In this interview, we discuss:

The Interconnectedness of Personal and Professional Life: We explored how our demeanor in one sphere significantly influences the other. By recognizing this connection, we can proactively create positive change in both our personal and professional endeavors.
Embracing Challenging Transitions with Trust: Life is full of transitions, and facing difficulties is inevitable. The key is to maintain trust in the process and stay resilient. I shared my personal experiences of navigating challenging transitions, which have become powerful lessons in embracing change as an opportunity for growth.
Empowerment through Breaking Labels: Paula and I share a passion for empowering individuals to break free from the limitations of labels. As a business coach, I am committed to helping people realize their true potential beyond societal confines and empowering them to forge their own path.

It was a treat to reconnect with Paula and I hope our exchange will resonate with you and encourage you to trust your own path amidst the ever-changing landscape of life.

Show Notes: brittanydrozd.com/67

Eye Opening Insights:

[00:09:25] Paula: I tell clients all the time, if you make a one positive change in one part of your life, the odds of it impacting all other parts of your life are probably 99% right? Because we're not separate beings from one place to the other. We like to think we are, but we never are.

[00:27:29] Paula: I asked the client once, how would it feel to be led by you? What would that feel like to be led by you? How would you like the way that you lead? You know, how would you feel about being spoken to that way? How would you feel about being directed the way that you're directed? Would you sign up again?

[00:30:12] Paula: If you could give advice to your younger self, what would it be and how old would you be when you got it?

[00:30:25] Brittany: A great question. This really makes me pause for a reflection here. I would tell myself to trust the process. The day that I got fired. Oh, wow. Maybe even a month before that. I would tell myself to trust the process a month before that.

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I'm thrilled to be here with you for a special mini episode dedicated to a topic close to my heart - self-care. Today, we're going to delve into the transformative power of self-care and how it can revolutionize not just your personal life but also your professional journey.

At Eye Openers, we are constantly seeking those eye-opening insights that can propel us forward in both life and business. And you know what? Self-care is a powerful catalyst for achieving just that. As we approach July 24th, celebrated as self-care day by the World Health Organization, I couldn't think of a better time to shed light on this vital aspect of our well-being.

📌 Takeaway 1: Your Personal and Professional Lives are Intertwined

Let's bust the myth that self-care is solely a private matter. The truth is, the way you care for yourself directly influences your success in the professional realm. Neglecting self-care can lead to burnout, decreased productivity, and strained relationships at work. Remember, you bring your whole self to your workplace, and a well-cared-for individual is an asset to any team.

📌 Takeaway 2: Invest in Yourself for Greater Returns

Self-care isn't selfish; it's an investment in your overall performance. When you prioritize activities like nourishing nutrition, regular exercise, and mental downtime, you unlock a higher level of productivity and creativity. Taking care of yourself enables you to show up as your best self and make a positive impact on your business.

📌 Takeaway 3: Practical Steps Towards a Balanced Life

a) Carve Out Time to Rest: Establish boundaries to prevent work from encroaching on your personal life and vice versa. Embrace rest as a non-negotiable part of your routine.

b) Embrace Deep Work: Dedicate focused periods to tackle important tasks without distractions. The benefits of uninterrupted deep work will surprise you.

c) Prioritize Your Mental Health: Create a routine that promotes mental well-being, whether it's through mindfulness practices, time for hobbies, or simply learning to say no.

Show Notes: brittanydrozd.com/66

Eye Opening Insight:

[00:04:10] I bet if you were to pull out a piece of paper right now, a post-it or a virtual um, note taker or whatever, I bet that you could describe when you were at your best and. My suspicion is that you at your best includes a version of self-care in the background.

[00:04:38] So when you've identified, Hey, I was at my best, I was at my peak work performance, or things were going best for me at work, I bet that there was a self-care routine baked in there that was really working for you. So what are some things or some tactical interventions that you can do now to increase your self care in order to see the benefits at work.

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Welcome back to Eye Openers, where we not only deliver eye-opening insights but also share the perfect cup of inspiration to make your business and life better! Today, we have a special guest, Chad Bareither, who not only speaks our caffeine-based love language but also has a passion for continuous improvement that parallels the art of making that delightful cup of coffee.

Just like crafting the perfect brew, Chad believes that loving the process is the key to achieving outcomes you'll truly cherish. As a quality engineer and a champion of operational excellence, he's here to share his wisdom and guide us on a journey of learning from his wealth of experience. So, grab your favorite drink, and let's savor every drop of knowledge Chad has to offer.

In this episode, we discuss:

Importance of Alignment: Chad emphasized that successful continuous improvement initiatives start with clear alignment. Understanding the "why" behind the change is crucial for choosing the right processes to improve and ensuring everyone in the organization is moving towards the same vision.
People-Centric Approach: While data and metrics play a significant role in process improvement, Chad highlighted the importance of considering the human factor. Change management becomes essential to empower people to embrace new processes and ensure successful implementation.
Continuous Learning and Adaptation: Chad shared a valuable failure story that taught us the significance of a continuous improvement cycle. Learning from both successes and failures helps refine approaches and methodologies, ultimately leading to sustained progress and success.

Show Notes: brittanydrozd.com/65

Eye Opening Insight:

[00:07:06] “Every process can be improved. Right? And I'm not, I don't think I'm gonna back off that statement, but the question is, which ones, right? If there's so much work to do, that's the one of the crux, I'd say that the main crux of my approach in this improve less philosophy of saying, we don't need to improve everything. We need to improve the key things that actually get us to the goal. So where do we start? We always just start with why are we changing our approach to the business? What is it? That we need to accomplish, that we can't accomplish today, that's gonna help us choose which processes to one, even look at and then which ones actually need improvement.”

[00:18:18] “So to check and adjust to continuously refine that approach. Um, at the conclusion of a workshop, you know, direct feedback from the client as well as what I recognized went well, didn't went well, didn't go as well. Mm-hmm. Um, and then right now really working on continuing to refine my systems and processes. Yes. So even a process improvement consultant has systems and processes that we're trying to improve. Some of those are, are backend processes that no one will ever see, like scheduling calls and performing invoicing. But that, that's time that's consumed and it's non-value added time for the client. So if I can free up that time by improving the process, fantastic.”

[00:20:06] “In order to get different results, we have to change something in the process. Whether that is the person and their capabilities or the technology or the tools or just the sequence of events, you have to change something. So we shouldn't. Underestimate, you know, another learning from that. Underestimate the change management of like, are the people actually ready to adopt this change? Cuz you're, you're asking someone to do something differently. Mm-hmm. The paradigm effect that we have in our own brain is like, it, it's a challenge for me to think about doing something differently, whether we're talking about a strategic level, engaging with leaders. Whereas I'm asking you to do something differently or at a or a tactical level, I'm asking you to execute this process differently. There's always a change and so there's always a change management component and we can't move the results faster than the people can adopt it.”

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I recently had the opportunity to interview seasoned entrepreneur Dorine Rivers who shared some of her wisdom with us.

In this eye-opening interview, we discussed hiring strategies, navigating business models, and finding success in an ever-changing business environment.

In this episode, we discuss:

Mastering the Art of Hiring: Discover effective strategies for building a winning team, including the value of outsourcing and creating virtual teams. Learn how to assess candidates beyond resumes and embrace the power of in-person or virtual interviews.
Business Models for Success: Gain valuable insights on adapting and refining your business models in response to a rapidly evolving landscape. Explore the benefits of exploring new technologies, such as artificial intelligence, and how they can drive growth and innovation.
Conquering Fear and Embracing Growth: Learn how to overcome fear and take action in pursuit of your goals. Discover the power of acknowledging fear while still pushing forward, and how it can lead to personal and professional growth.

I hope you find these takeaways as enlightening and inspiring as I did. If you have any questions or would like to discuss further, feel free to reach out. Here's to your continued success in navigating the ever-changing business landscape!

Show Notes: brittanydrozd.com/64

Eye Opening Insight:

[00:05:06] “I have done a lot in my lifetime and I’d rather than be the person who subscribes to what Malcolm Gladwell talks in outliers, which is 10,000 hours in a very narrow funnel and becoming an expert in that. I've, I've taken a horizontal look to all of this, and I know a little bit about a whole lot of things. And I have found that to be quite useful in the business of business consulting because it allows 'em to draw problem solving skills from lots of different areas. In fact, maybe I draw a problem. Solving skill from construction that actually has to do with product development in the healthcare company, for example. And, uh, it is actually has served me well. Um, even though it has been fueled by being an overachiever, it actually has come in handy yet many times.”

[00:10:51] “Talk about the beauty of outsourcing, which is you can choose who you want to work with, when you wanna work with them, how much you're going to pay them, and how long they're gonna work with them. So most of the time it's for one project and you need a specialist in there. And let, let's say you decided you are, uh, launching a new product and you're going to create a sizzle video that's one minute long. That's going to tell people about your product, and you are going to have someone put together all the visuals, but you still need an editor for that so you can find an editor to do just that project. He's not your employee. You're not paying taxes on him. You're not having to provide insurance for him. And all the many things that go with having employees. He's there for one week to do your editing. You pay him, you're done. If you love this guy, then you're gonna put him in a folder that says, uh, freelancers that I love to use. And you don't have an overhead for that. You have a single cost for a part of the project.”

[00:17:53] “And you can do a lot of things. I mean, personality testing used to be a big thing. I made a big joke about that and I wrote an article for Human Resources magazine one time about just taking them to lunch and having them drive and see what lane they drive in on the freeway, you know, and then see what they order. And for $5 and you took them to lunch instead of $1,500 for personality tests, you know, whether to hire them or not. And there there's some truth to that though. So that in-person meeting or a Zoom meeting will, will tell you more than looking at a piece of paper that maybe they paid someone to write.”

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Today, I’m excited to share a very special guest on the show: the man who modeled entrepreneurship for me, my dad Robin Nicolaides.

We delve into his journey into entrepreneurship and the lessons he learned along the way.

My dad’s unwavering dedication to his business and his family has always amazed me and I’m excited to share these insights with you today.

In this episode, we discuss:

Challenges of running a business and raising a family
Overcoming challenges with tasks and procedures, ensuring a good customer experience
Plus transitioning to family time and the power of prioritization

Show Notes: brittanydrozd.com/63

Eye-Opening Insights:

[00:03:50] “I had been an employee since I got outta high school, in framing and, in the construction industry. And I'd been, I'd worked myself up, you know, to a foreman position and, uh, a big production company where we did condos and, and, uh, tracked home projects and things like that. So the next step was, well, is either stay there, do that, or move on to do something else. But I, I truly enjoyed the custom home, part of it and I didn't really, hadn't really crossed paths with any custom home builders that much as far as, you know, framing contractors. So, uh, I just thought that my skills at that time qualified me to, to work in that industry. And so, uh, I just, I just took the chance and thought I can, you know, I can do this and, uh, Put in the time and the effort and all of a sudden that's what I was doing.”

[00:10:09] “But, I learned early on that the success comes from, uh, pursuing, uh, perfection and, um, doing the right thing. Uh mm-hmm. Being, I, I didn't try to be anything other than what I was naturally, but, or what I felt wasn't, pardon me. Perfect. No, no, no, no, no. I don't, I don't mean that. I meant like in business, um, uh, I didn't. I was straight up with all my customers. Really black and white with all the information. Mm-hmm. Uh, because I didn't want, I wanted them to have a good experience, you know? Mm-hmm. Uh, even, even early on when I was a framing contractor and I was dealing with general contractors and with architects and things like that, I, um, I wanted them to feel that, uh, a comfort level, that I was the right choice.”

[00:17:02] “Well, let's see here. The first thing you have to do is, uh, you know, the fam, the family's very important. But I think when you're in that situation, I think. I think you kind of have to say business first because without that, the family part would struggle. I think so. My, my advice would be to get up early and, and attack your business and, uh, get your days under control as early as possible so when the afternoon does come around, then you can easily step away and into, you know, parent mode and, and dad and, uh, you know, be part of that with, um, With everything that you have, you know, uh, so that you can enjoy it, and not, you know, not be a spectator from the distance, uh, you know, but, but get inside of it and be part of it.”

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In honor of Memorial Day, I wanted to share some insights from David Goggins, on the valuable lessons during his military service that he applies to his civilian leadership.

In this episode, we discuss his lessons in leadership learned from the military:

Embrace discomfort and take ownership
Emphasize teamwork, collaboration, and communication
Plus one last step from me: to make sure you’re taking the time to reflect and gather data

David Goggins' journey from a Navy SEAL to a leadership expert offers invaluable personal and professional growth lessons. By embracing discomfort, taking ownership, emphasizing teamwork, and reflecting on our experiences, we can elevate our leadership skills and enhance our performance in life and business.

As we commemorate Memorial Day and honor those who have served, let us embrace the wisdom gained from military culture and apply it to our own endeavors.

Show Notes: brittanydrozd.com/62

Eye-Opening Insight:

[00:02:10] So what are you doing every day? What are you doing every morning when you wake up? What are the habits that you have that are either supporting your peak performance or hindering it?

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In the pursuit of a fulfilling life, we often overlook an essential aspect: the art of letting go and letting in. Join me on a transformative journey as I sit down with Uwe, a seasoned expert in guiding executives and their VIPs towards personal and professional growth.

Together, we delve into the profound impact of embracing this two-step process and the power it holds for achieving true fulfillment.

In this episode, we will explore:

Uwe’s Personal Journey: A personal story about the consequences of solely "letting go" without allowing anything in. Uwe shares his own tale of trauma and the transformative aftermath that unfolded when he learned the power of letting go and letting in.
Self-Awareness for Growth: Uwe and I discuss the crucial role of self-awareness in integrating all aspects of ourselves for personal growth and fulfillment. Discover how developing self-awareness can pave the way for a more purposeful and aligned life for you and with your partner.
Challenges and Solutions: We'll shed light on the hurdles that many of our clients face in the process of letting go and letting in, particularly when it comes to navigating career progression and achieving a harmonious work-life balance.

Don't miss out on this enlightening conversation that unveils the transformative power of letting go and letting in. By embracing this two-step process, we open ourselves to new possibilities, personal growth, and a more fulfilling life. Tune in now and embark on your own journey of self-discovery and transformation.

Show Notes: brittanydrozd.com/61

Eye-Opening Insights:

[00:08:28] Uwe: “And I started to believe that the remaining members of my family had just given up on me, and I distanced myself from them, even my mother, because I felt I couldn't risk opening up to them. So I became isolated, separated from friends, lost my job, was overwhelmed, physically and emotionally exhausted and, and felt there was no reason for being in this world. I wasn't sad or angry. Well, the truth is, I didn't feel anything at all, and that's when I found myself on the edge of a bridge, one cold winter night, and I could see my breath as I slowly leaned forward. Well, I let go, but at that moment, something happened. For the very first time since my father had died, I felt something inside me and it drew me back from jumping. It literally saved my life. And that night I learned an important lesson. I learned that transformation requires more than letting go of the status quo without the other half of the equation. Letting go just leaves you in free fall. So if all I had done on that bridge was, uh, let go, then I would not be here talking to you today.”

[00:11:38] Brittany: “I think it's so important to recognize that we. All have stories in our life that we experienced as traumatic. So yours might be different than Uwe's yet. I don't want you to minimize your own experiences that have happened to you. Um, You know, whether it's trauma with a capital T or a lowercase t, um, they're your experiences and they have shaped you. And I think this is a really, really important insight that the more self-awareness you can bring, like the more you sit with who you are, where you've been, what has shaped you. And reflect on that. The more you can incorporate it and the more you can benefit from it, and people think, oh my gosh, you can benefit from the negative things that have happened in my life.”

[00:18:20] Uwe: “So lastly, do you and your partner share a unified vision for your relationship? If you are not aligned in terms of your priorities and aspirations, it can lead to a lack of harmony, passion, intimacy, and fun. Life can start to feel like a monotonous routine devoid of the adventure and spontaneity, that once infused your relationship and through this lens of mental health awareness, it's clear that maintaining work-life harmony is not just about managing time effectively. It's about nurturing relationships, fostering communication, and ensuring. That we and our loved ones feel seen, heard, and valued. So this is part of like, you know, where letting go and letting in is crucial to your development of all these factors I just mentioned, these situations that we can all, uh, resonate with because we have experienced them over and over, right?

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Happy Mother’s Day! I am thrilled to share this week’s episode with you on a topic that is near and dear to my heart and my most significant role: motherhood. As a mother of two young girls, ages four and seven, I consider motherhood to be my most important role, even outside of running my coaching company and all of my other responsibilities.

I believe that the Drozd Family, my family, is the most important organization that I manage, and although I think we’ve made progress in making space for different roles, there is still a long way to go.

In this podcast episode, we'll explore:

How motherhood is a leadership position
The importance of integrating all parts of ourselves and how it empowers everyone
Why creating space for working mothers and parents to show up fully leads to better relationships with colleagues, peers, and families.

Show Notes: brittanydrozd.com/60

Eye-Opening Insight:

[00:01:30] "Motherhood and tying that into examples of leadership, because the truth is, I have a leadership position in my family. I am a mentor, I am a coach, I am a friend, I am a cross-functional collaborator. I am all those things in my role as a mother to my children, and. The Drozd family is the most important company that I coach."

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Are you tired of feeling frustrated and helpless when dealing with underperforming employees? Do you find yourself resorting to punishments and toughness as a way to motivate them?

It’s understandable! But, let me tell you, using compassion and curiosity instead of anger and punishment can transform your interactions with employees and lead to much more productive and fulfilling relationships.

In this podcast episode, you'll learn:

Why compassion is important in the workplace
How using curiosity instead of assumptions can lead to better communication
The benefits of slowing down and listening to what’s really going on

So take a breath, pause, and give it a try - you might be surprised at the positive results.

Show Notes: brittanydrozd.com/59

Eye-Opening Insights:

[00:04:48] “This is a pattern interrupt. You're, they're not going to be ready for a question like that, so it's going to require a little bit of space. For the truth of that answer to come through. The beautiful part about having this conversation and driving it with curiosity. Curiosity to know, to know more about them, to understand what's going on for them. It literally erodes the anger that you're experiencing.”

[00:07:00] “And the irony of this whole thing is that that trust you built by showing up in that way. That's the thing that actually improves performance. Now, will the employee be able to tell you something like, Hey, actually this is what's going on for me and I've found this challenging and I'm hoping you can help me with this.”

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Do you ever feel stuck between how you want to see yourself and how you ACTUALLY see yourself? It’s not easy inhabiting a new identity or trying something new.

In this episode of Eye Openers, my guest Robyn Ivy, Coach, Photographer, and Intuitive who has worked with chimpanzees (for real!) discusses the power of finding that third perspective and how it can help you liberate yourself from feeling stuck.

Join us as we dive into the art of changing places with yourself in the canoe and explore how having a flexible mindset can help you find balance, agency, and satisfaction.

In this episode of Eye Openers, we discuss:

Why the key to creative problem solving can be as simple as adding in a third possibility
How it takes a certain grace to slow down and find balance
Acknowledging the truth that it takes a village and we need each other

Show Notes: brittanydrozd.com/58

Eye-Opening Insights:

[17:45] “When there's an obstacle in your identity, the responsibility is to give yourself three options. Because if you ask, if it's, if you're committed to one, then you're just. Then you're just in your righteous indignation of like, I'm stuck, or I'm right. Either way, you're kind of screwed. The second one is, if it's it, it's this or that, and now you're in a duality. Now you're in a tug of war. Now you're in a this or that. You're not. That's not helpful. You're right or wrong. But the minute you give yourself a third perspective, then minute don't you force yourself to cross the threshold into three. Now you're back into possibility cuz it's like, well it could be, well maybe it's this or it might be that.”

[21:32] “I call this changing places with yourself in the canoe, because it's, if you've ever tried to do that when you're canoeing, Quite challenging, but also really satisfying when you do it. But it takes a certain kind of grace and a certain kind of willingness to like go slowly, find some balance, ask for support if you need it.”

[22:47] “Even if you are in the helping profession. Yeah. Like I, and let me tell you about the whole slew of people that I hire to help me with this too. Yeah. I think that's like so important to own. Takes a village. It takes a village and it's, there's this component of like, It's very hard to do yourself, even if you're an expert at it, that there is like this, this accountability, this like reflective component of having somebody else in the room to mirror that is really the work, which is incredible.”

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Are SO ready to leave behind 60-80 workweeks in the name of ‘freedom’ in your business?

Get ready to be inspired by the story of a 2nd-time Eye Openers guest and business owner, Daniel Felt of Kura Home, who managed to turn things around in a big way.

By shifting his focus to systems and processes, he went from working 60-hour weeks to only dedicating 5-15 hours a week to his business, leaving time to devote to his young family (which includes, in addition to his wife and children, horses, cats, dogs, and 18 chickens!), all while being more profitable than ever.

In this episode of Eye Openers, we discuss:

The importance of having fun and finding joy in your work
Evaluating what is profitable and cutting out what’s not
Being more profitable than ever before while working less

Show Notes: brittanydrozd.com/57

[00:07:54] And when there's a repetitive task, and I, I think what it is, is you keep on handing off like little things and pretty soon they get bigger and bigger and you're building trust with your team members and, and getting to the point even where I don't even, I don't run payroll at my company anymore. You know, all these things that, Big, big things that at a certain point when you start your business, you're like, there's no way anyone else can do that. At one point I felt like I was the only one who could do an estimate at my company for a homeowner. I haven't done an estimate like four years. So it's just these little things of building trust and getting to the point where you let someone like do something cuz maybe you're out of town that week or whatever, and they did it way better.

[00:14:38] All that's great, but it's like, man, this is, you're not really having fun. And so we really looked, we had expanded to five owner owned locations across the country and it was becoming very difficult. We had 52 employees and I'm not the type of person to micromanage. And like, even when I on naturally like enforce to, I, I absolutely hate it. I don't do a good job. And, and so gotta the point where we just kind of started pulling back and just really evaluating like, if this isn't making money and it's not bringing, you know, joy or happiness into like the company and into my life, we just have to get rid of it. Like, it's not, it's not worth it.

[00:25:00] And then one thing I, I tell people to ask, if you're interviewing for a coach, ask them if they have their own coach, because as a coach, I ha I pay my own person to get me to do the exact same things you just spoke about. It's not about, You know, do I know that these are the things I should be doing? Yes, but there's, it's like going to the gym and doing your own thing, or having a trainer standing there. There's this level of performance and accountability, even as a driven person, that it changes the way that you show up. It changes the outcomes that you can achieve, right? It helps you see your blind spots.

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Have a favorite employee? That’s perfectly natural.

And I’m going to tell you how to use that to the advantage of your whole crew.

In this episode of Eye Openers, I share practical tips on:

How to leverage your bright spot (fave team member)
Hone in on their positive qualities
And amplify that behavior across your team.

Grab your coffee and join me as we explore the transformative impact of a positive workplace culture!

Show Notes: brittanydrozd.com/56

Eye Opening Insights:

[00:02:29] “In the organization, then we wanna find the place where this is already going super well. Chances are that if I asked you, Hey, who is your favorite employer? Who's your favorite client or whatever, you would actually have somebody in mind.”

[00:03:53] “Is this person an awesome communicator? Like you never are left guessing where they're at on something or if they need something because they're so proactive in communicating that to you. This is huge of your leader. These things make your job so much easier. So if we know that we wanna create a culture or drive the value of honest and clear and proactive communication, guess where I'm going?”

[00:04:41] “Once we figure out those attributes, we wanna amplify them. We wanna talk about exactly what it is we're looking for, and get it spread across the organization to as many people as possible. So we will be able. Say specifically what we want people to do. If we figured out that the key difference is this proactive communication, then we wanna tell our team, we wanna tell all the members of the organization, at which rate, we'd love to hear communication, and we want that individual to spearhead that communication.”

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Behavior is influenced by the culture, values, and structure of your organization.

These elements are deeply embedded in your organization’s fabric, and your team's behavior is shaped by the norms and expectations established by the company culture.

So, how do you bridge the gap between the hard skills that help you to accomplish tasks with the soft skills, critical for promoting positive change and motivation? How do you meet people where they’re at so you can?

My guest, Kelly Schaefbauer, knows that’s just what you have to figure out if you want to create something bigger than the sum of its parts.

Check out this episode to hear about:

Why the workplace is often like a snowmobile in the desert - not our natural environment
The responsibility and satisfaction of knowing you can do something to enhance everyone’s experience within an organization, not just the people at the top
And why it all starts with clarity

Show Notes: brittanydrozd.com/55

Eye Opening Insights:

[00:11:19] You know, about, um, workplace environments a about it being about the people. I love his analogy about snowmobile in the desert.

[00:11:37] You know, that it's, it's people are put into these work environments where we're just not naturally meant for that. Mm-hmm. Um, and so it really got me thinking about in combination with my primary guru is Elliot Jacques, um, who wrote the book Requisite Organization that was really. First drill, deep dive into, um, management and operations

[00:11:59] And he had a quote that when I was kind of getting into this that really clicked for me about, you know, if you wanna change the behavior of the people in the organization, you need to change the organization. Um, both in, in that structure and then the manual managerial leadership practices there that it's up to you as a business owner to take that responsibility and that made it something that it's, it's a little bit scary that that responsibility of those people's, you know, they're there 8 to 10 hours a day that's on you for them to have a fulfilling Satisfying, you know, experience there. But I like the idea that I have something I can do about that in that, and that's where we started the idea of clarity, you know, that, that, that first step in it, and even the Gallup Q 12 poll talks about, number one is clear expectations start there, and there, there really wasn't, you know, some of the, the, the EEO S are starting to get there now.

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Have you ever had to face a hard truth? I mean something that you knew was true in the back of her head, but you just kept avoiding it?

Let’s talk about that. In this week’s episode of Eye Openers with Josh Daly, we discuss just that. Humility.

And it can be humbling to recognize that you’re the one holding back your business.

The Good News? You can do something about it!

Check out this episode to hear about:

Why doing things the way you’ve always done them is hurting you
How curiosity and openness to change can help you survive challenges
And the importance of objectivity as you navigate a transition in your business

Show Notes: brittanydrozd.com/54

Eye Opening Insights:

[00:20:23] “I've been in conversation with people that are so married to a business model that is not working. nd it's like, well, how is this serving you to be so married to this model? It's like not working anymore. And I think that we get stuck in our ways. Like we get so stuck in a pattern of like, well, this worked at one point, this serve at one point, so I gotta do it forever and now I gotta double down on it even though it's not telling you to do that. You know, just even creating the space for it to be okay to shift. Okay to change your mind. Okay to think differently about something, or think differently about how you solve that problem can really be such a beneficial service for people, and I've even tried to incorporate this quarterly into my own business.”

[00:22:35] “I saw so many businesses through the pandemic that sort of looked and said, I have to rethink, uh, the direction that I'm going. That, uh, mm-hmm. , you know, one particular example, it's, it's also difficult to say because what we do is confidential, so it's difficult to, divulge any particular, but I have seen, you know, a couple different, uh, local manufacturing companies, second stage business, Who have had to recognize, uh, owners and founders who, who had to recognize that it was their time to sort of move out of the business to, to retire, to transition. That takes a personal humility and to be able to say, you know, this is where this business is going. I've seen some businesses where, uh, where folks have held on when they shouldn't have and, and it does damage to the business. And then I've seen some businesses where they have recognized that, and that has, has led to a much smoother transition.”

[00:24:33] “My friend Mindy says there's an unmistakable power in having that time to reflect and then making the determination to shift the business focus. So she's also experienced this firsthand herself over the past 18 months. So it's, it's so true like that, that power of reflection, but really what you're also providing is the power of some objectivity.”

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Are you a baseball fan? I was forced to watch baseball as a kid with a brother and dad who loved watching the home run kings hit it out of the park.

In 1998, two big names in baseball (McGwire and Sosa) were in a race to hit the most home runs that year. Yet, neither of their teams won the World Series that year.

Because home runs don’t win games.

In baseball and business, the data shows us that it’s better to consistently show up and hit singles and doubles than to hit a home run once in a while.

Focusing on constantly stepping up to the plate and getting a single or double at every chance will create more progress for your business than waiting for that home run to happen.

In this episode of Eye Openers, Eric Robichaud shares this approach in his own business.

Listen to hear:

How to keep hitting singles
What Levi’s taught us about home runs
And how to use your weakness to your advantage

Show Notes: brittanydrozd.com/53

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When’s the last time you took a risk in your business?

It can be scary to take a gamble on something you’re not 100% sure will work out. But, this is so necessary for growth and success.

Take it from Jacqueline Hudson - my latest guest of Eye Openers. She’s a female founder who is disrupting the beauty industry with tech.

In this interview, Jacqueline shares:

What she changed when Covid came
How she’s disrupting a Billion dollar industry
Why failure is never really failure (PS - I love this last one!)

Show notes: brittanydrozd.com/52

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I can safely say we’ve never had an interview quite like this one on the podcast.

We get into our Kolbe scores and what they tell us. (The Kolbe Index is a test that shows you how you take action) and so more. This test has been foundational in Justin’s work working with visionaries and as a published author.

Check out this episode to hear about:

Justin’s unique use of the Kolbe test
The coping skills and tools he uses to build his resilience
Why gratitude is crucial

Show Notes: brittanydrozd.com/51

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Today, I’m celebrating my 50th episode! A first big milestone and more to come.

Thank YOU for helping me get here.

Whenever I hear from a listener who shares how much they loved an episode, I’m so grateful to hear it. Because that’s exactly why I do this show.

Hearing how the guest overcame a challenge in their career or has an ‘ah ha’ moment during the interview feels rewarding and collaborative.

There’s just something about the podcast as a platform that feels more like a community.

Here are a few favorites from the last 50 episodes:

Episode 23: What You Don’t Know About The Coaching Industry
Episode 32: Curious What It's Like To Get Coached By Me? Get a Rare Glimpse Inside a Session
Episode 38: How to Start Making Better Decisions Today

Show Notes: brittanydrozd.com/50

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What do you picture when someone mentions company culture or values?

If your image includes a mandatory, company-wide softball game or forced kumbaya circle you’re not alone. That would make me want to avoid culture like Covid-19!

And that’s the problem! We can’t fix our workplaces because we don’t understand what culture is and why it matters.

Culture matters because it affects EVERYONE in the organization, including your customers!

Check out this week’s episode to learn more about:

How your culture ends up in your product or service
How to find balance between work and home
And why you should say “I don’t know” as a leader

Show Notes: brittanydrozd.com/49

Eye Opening Insights:

[00:05:13] “So the thing that I have always strived to do, is to recognize that I can be a leader and learn at the same time. Mm-hmm. , uh, it's not always about, you know, being an expert in something. It's about showing up, asking, uh, as many questions as you can, um, to get a more complete understanding. And then, Clearing a path for your team to sort of succeed because they are great at doing what they do.”

[00:07:47] “It can often take, um, being an outsider and going into an organization, um, with fresh eyes and without, you know, you can, you try not to, arrive with pre-constructed assumptions. You kind of see things for how they are, how they're operating, and then don't be afraid to talk about those things. I mean, I have found, um, In the past six, seven years of being in this world is that when we come in kind of as outside consultants, you can, it can be difficult sometimes to get everybody in the same room together to also put aside their egos.”

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Stress can be sneaky and we’re not always immediately aware of how it is showing up for us.

Have you found yourself self-soothing in unhealthy ways more than usual? Feeling adrift and wondering how you and your business will make it through this pandemic and beyond?

I’m here to tell you that it’s okay to NOT be okay and you are NOT alone.

We get through these things together. (Well, together at a safe social distance, but together and with support nonetheless.)

Check out this week’s episode to learn more about:

How stress can show up in unexpected ways
Why your unconscious stress matters as a leader
The value of slowing down to speed up in business

Show Notes: brittanydrozd.com/48

Eye Opening Insight:

[00:03:15] Slow down to speed up now. What does that mean for you in your business? Well, it could mean let's stop frantically chasing things. Let's slow down to figure out what are our core values? What are our core offerings? What are our core revenue streams? How do we get back to the basics? How do we simplify and pair down in order to amplify and eventually speed up when the time is ready?

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When you think of building and running a successful business, I bet you think of massive amounts of hard work. And yes, there is hard work. But I invite you to consider:

What if it were easy?

This is the one question that often leaves my clients speechless. But I promise, it is NOT just fantastical thinking. This is a mindset shift that can help you as an entrepreneur tremendously.

Check out this week’s episode to learn more about:

Why this is my favorite coaching question
What this question can help you with
How we can work together on this

Show Notes: brittanydrozd.com/47

Eye Opening Insight:

[00:01:40] So I say, well, what if it were easy? What if you could just bring that goal, that dream, that big vision, right to you? I promise this is not just fantastical thinking, but it changes the way that you see what's in front of you, it changes the way you see the problem or what you think needs to happen to get there, and when you change the way you see it, everything changes.

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You’ve got some spinach in your teeth, basically.

Have you ever had the unfortunate experience of walking around all day after a salad only to finally see that spinach in the bathroom mirror? Or discovered TP stuck to your heel? Don’t you wonder why NOBODY took you aside and let you know and don’t you wish they had?

You may be doing the equivalent of this in your business. These are otherwise known as our blind spots. We all have them! And we all need someone to let us know sooner rather than later.

In this mini shot of espresso episode of Eye Openers, you’ll learn:

Why you can’t see everything in your business
What you need to do to discover your blind spots
The reason this is crucial to building a better business

Show Notes: brittanydrozd.com/46

Eye Opening Insight:

[00:01:30] When you are emotionally tied to the people in your organization, to your customers, to your work, your business is like literally your baby. So you know moms when they're like, oh, isn't my baby just the cutest? That's me. I think my kids are the absolute best, but we are, we are driven to like think that way. We take care of those little animals.

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Have you ever worked somewhere creativity goes to die? Where when you pipe up with a suggestion in the morning meeting and your boss stares daggers at you?

My guest Samantha Hartley and I both know this feeling well and are passionate about changing cultures like this to thriving, joyful workplaces.

It’s one of the reasons I was so excited to get together over our afternoon tea to chat!

Check out this episode to learn:

How long it takes to see lasting change - and the right way to adjust the engagement if an organization isn’t quite ready to commit
Why finding your perfect clients is the key to their success and yours
What Samantha calls “joy and genius zone” looks like and how to find it

Show Notes: brittanydrozd.com/45

Eye Opening Insight:

[7:49] “Very quickly I was at corporate and I was like, oh, no, no, no. This is like where creativity comes to die. If you, like make a suggestion in a meeting, people will look at you like, are you saying we're doing it wrong? And I was like, oh, okay. And I just left and I didn't have a thing lined up. I just left cuz I got burnt out and really, the answer to everything is being in the depths of misery at corporate is the reason I do everything that I do right now. I'm, I just work to be the opposite in every possible way. That's why joy is a major factor of my business.

[11:55] “So perfect clients, exactly what they need is exactly what you do, and you're kind of like, you're together. So the other thing is they're gonna have to be, your clients. If you're gonna work this way really on transformation, you're gonna have to have clients who really want that.”

[17:15] “So I have a term which is the joy and genius zone. And the reason I call it that is cuz when we say genius zone, like we all know what we mean, right? Like, yay, sure, like it's the thing that you're great at. But there are things that we're great, that we're great at or really good at that give us energy or deplete our energy. And to me that's the difference between a genius zone and then a joy in genius zone.”

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When was the last time you had fun? Like real lose-yourself-in-the-moment, honest-to-goodness play?

We are NOT robots.

When we’re not doing the hobbies that light us up, being playful, and just being present for our lives, we can’t show up fully in our businesses. And even worse we’re missing out on our lives!

How play can increase your business success
Why it helps you get out of your comfort zone
How fun and play can increase your well-being

Show Notes: brittanydrozd.com/44

Eye Opening Insight:

[00:03:52] “That actually engaging in and receiving something that is pleasurable just because is really challenging for people. It's almost as if you feel like you're not deserving. You don't deserve to relax, you don't deserve to do something just for fun. You don't deserve to feel good. And that messaging, like that belief in your head. That is the thing that's stopping you from actually having greater success in your life.”

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Did you know you have a superpower?

A superpower can be described as “wielding great power or influence.” And hopefully using it for good and not evil :)

But when I use this term in coaching, I’m speaking about the superior SKILL and INFLUENCE an individual has in business.

If you're a business owner that’s making $$$, it’s because you offer something unique in the marketplace. Your goods or services provide value to others. That means your skill and influence are being noticed!

But most entrepreneurs have either forgotten about this superpower, or didn’t know they had one in the first place.

Step inside a private coaching session to see how I undercover Katrina’s superpower and show her how to use it as a force for good!

In this coaching session, you’ll hear:

Katrina talk about her most important goal [monetize her two biggest passions]
The EXACT moment of insight
And how they’re connected to one central superpower!

Show Notes: brittanydrozd.com/43

Eye Opening Insight:

[4:56] “I wonder if it would be easier for you to consider that you're making this for that one person. Instead of the whole audience, I'm making this message, this video, with this powerful message for this one person who needs to hear this. This is what they're gonna get out of it, and this is how it's gonna change something for them.”

[5:55] “The authenticity, the integrity that we spoke about, your core values leading with that and being really actually transparent about what those are. Talking about it with your team, that is how, ultimately, the impact gets created. Brands interact with people in different ways. And the way in which you impact people might be different in your personal brand than it is with Verizon. But when impact actually happens, it's happening to a human and like they're getting some kind of delivery, right?”

[00:06:43] “And so compartmentalizing it down to that level makes. much easier to digest and I think approach on a daily basis with your team on LinkedIn, with whoever you're connecting with in that moment, and that's your superpower.”

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Do you dread having the hard conversations in your business? In fact, are you avoiding them?

You are NOT alone! I hear from so many people who struggle with this.

Well, friends, in this short, one-shot espresso version of Eye Openers, I’m here to help you improve your communication and become a stronger leader.

In this interview, I share:

Why good communication is everything when it comes to leadership
Who you need to be in good communication with FIRST
How my system can help smooth out the process

Show Notes: brittanydrozd.com/42

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I think we can all agree that the last few years have been uniquely challenging. It’s hard to plan ahead when the future has been so uncertain.

But leading from fear isn’t going to get you where you want to go. That’s why I’m so excited to share this recent discussion I had with Carole Ann Penney of Penney Leadership.

In this interview, we chatted about:

Our definitions of leadership and how they differ from the typical lens
How to get super clear on what our values are in order to lead well
What to do when fear takes over (Hint: Ask yourself, what if it were easy?)

Show Notes: brittanydrozd.com/41

Eye Opening Insights:

[00:06:29] “The way that I define leadership is moving forward through the unknown. So whether you're leading a team or you're leading yourself it's about where you take things when there is no map.”

[00:13:30] “Values are not words, they're behaviors. And they can be for an individual or they can be for an organization. I'm such a nerd because over the weekend, my family and I sat down and we started to define our family values because, we needed to kind of have something to bring us back to the kind of kindness, the kind of love that we have in our house and, and having those shared words is really helpful.”

[00:20:52] “And then I ask people a question, what if it were easy? What would you do? How would you move forward? What decision would you make right now if you knew it would be easy to implement that or to get that?”

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Happy holidays! With Christmas upon us, I’m curious: Where’s your head at?

Are you done with business for the year? Or not even slowing down one bit? Maybe somewhere in the middle?

No matter where your head’s at, there’s one thing you should still focus on:

Your Mindset.

This is why I’m thrilled to share my interview with Josh Gorra with you today on Eye Openers. He’s a leader who has wonderful advice to share to help you keep your mindset right.

In this interview, we chatted about:

What it takes to be a leader in any field
Josh’s You vs. You concept
The thing we’re ALL terrible at (can you guess?)

Show Notes: brittanydrozd.com/40

Eye Opening Insights:

[00:04:08] Why Josh’s buddies kept calling him “Benjamin Button” - the oldest young guy they knew
[00:07:43] Josh’s 1% benchmark that helps him maximize his time, stay present, and do a little better each day
[00:13:08] Josh’s recipe that helps him stay true to his mission every day

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Starting a business is hard enough. But when your family looks to you to put food on the table, now that’s really pressure.

In business, we hear that failure is part of the process. That if you’re not failing, you’re not trying hard enough.

But what if failure isn’t an option?

For my guest, Keno Mullings of The Mullings Group, that’s exactly what he was facing. Having to provide for his family meant that failure wasn’t an option. He needed his tech company to succeed.

Find out how he made it, and is also giving back!

Check out the episode to learn:

His past failures in business
His mission to end poverty in the community
And how he uses his weakness to keep moving forward.

Show Notes: brittanydrozd.com/39

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Have you ever been completely stuck when you had to make a big decision? Almost like you were paralyzed by not knowing what to do?

In these moments, you trust your gut? Or is it all about the numbers in your business?

If you’re relying on ONE way - and one way only - it’s time to become more discerning.

Check out the episode to learn:

Why leadership is both a science and an art
What it means to be discerning
How to start making better decisions today

Show Notes: brittanydrozd.com/38

Eye Opening Insight:[00:04:43] Using discernment is key in deciding between skill development vs. outsourcing - why the answer isn’t always delegation for leaders

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It’s true: putting your personal life before your business goals can lead to more of the good stuff. Find out how my guest this week, Max Traylor, helps his clients build a sustainable business while making space for the things they really want out of life.

We’ve had Max on before, and he’s a lot of fun, plus he’s great at leading by example, taking one month off for every three he works.

Check out the episode to learn:

How Max plans on flipping the current work-to-time off ratio in his business - working 1 month and taking off 3!
The psychology study his company did on time behaviors + what they found
Max’s greatest weakness in business - a question he took the time to answer honestly and thoughtfully and something many of us can relate to

Show Notes: brittanydrozd.com/37

Eye Opening Insights:

[00:05:22] The demonstrative changes Max saw in his client’s personal lives when he switched from working with organizations to working with individuals.
[00:11:22] Brittany and Max talk about how the more boundaries entrepreneurs put around their personal time, the more money they make - Max’s business has even done an official study on this topic!
[00:28:57] Max shares his biggest weakness: comfort and why that can be the death of an entrepreneur.

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Have you ever wondered why you’re working harder than everyone else in your business?

As an entrepreneur or leader in your business, you don’t have to be asked to work hard. It comes naturally to you.

But the #1 frustration I hear from my clients is that their team and employees are not as driven or engaged as they are.

Lisa Shorr shares her system for keeping her team focused and driving their performance so that everyone is thriving at her company.

Her key to doing so >>> “People respect what you inspect”

Check out the episode to learn:

What mistake she made early in her career
The importance of having a process and tracking data
Why empathy is so important as a business

Show Notes: brittanydrozd.com/36

Eye Opening Insights:

[00:06:07] Lisa shares how an early mistake in her career saw her to see how NOT to work with your employees when something goes awry.[00:11:22] Why using data is so impactful in business: people “respect what you inspect.”[00:15:04] Why we NEED to connect emotionally to our clients.

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This episode, I’m sharing an interview I did over on Erica Rooney’s podcast, From Now to Next. I had such a great time talking to Erica and I knew you’d enjoy our conversation too.

I share with Erica how I followed a typical college to career path and found myself in a job that I was passionate about but had terrible leadership. After that experience, I knew I had to help people in business to do better.

We get into why having naysayers is actually a sign you’re doing something right and how to work through it.

And then we get into what Erica calls a “sticky floor” topic: Money Stories. Everyone has one! I share one of mine from a few years ago and how I worked through it.

Show Notes: brittanydrozd.com/35

Eye Opening Insights:

[00:08:23] Brittany shares one of what Erica calls her “sticky floors” - experiencing a toxic boss and workplace that eventually helped to shape the work she does today

[00:13:06] Why naysayers are often an indicator that you’re on the right track

[00:24:33] We all have a Money Story. Here Brittany shares a bit about what this is and what story she was telling herself that was holding her back in her business a few years ago.

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If you’re running a growing business with a team, then you understand the tremendous value that a great employee brings. They are quite literally LIFE SAVERS!

Do you have a high achiever on your team? Someone who loves working for your company, sees it as more than a job, and is eager to grow?

The best thing you can do to guarantee your success is to nurture and develop that employee so that they continue to manage more for you and make your life easier.

The thing is, you were never taught HOW to do that.

In this episode, Tom Schwab of Interview Valet and I are here to help you learn this skill using:

Trust
Making space for them to grow into (hint; get out of their way)
Developing an entrepreneurial mindset

Show Notes: brittanydrozd.com/34

Eye Opening Insights:

[00:14:30] Tom shares how mentoring team members and seeing them step up to the next level is one of the things he’s most proud of and why it’s so important to empower people to learn and do things for themselves.

[00:15:59] Brittany and Tom discuss how to let go and trust your people in order to nurture them into top performers.

*[00:23:18]* Why, as a leader in your organization, you hold the power to create the culture of your organization and the way your team shows up.

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In today’s episode, I’m sharing the story of how my experience working with a terrible boss who created a toxic workplace culture led me to the work I do today.

I’ve been growing my Brittany Drozd Coaching practice for 10+ years now and it’s truly the work I was meant to do.

Show Notes: brittanydrozd.com/33

Eye Opening Insights:

[00:04:04] Here’s where I start to get into my business’s origin story and why I ignored some early warning signs that I was in a toxic work culture.

[00:07:05] What happened when I pulled my head out of the sand and started asking questions.

[00:10:44] How dealing with these challenges led me to the work I do today that I live and breathe.

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Want to get a peek behind the curtain into a coaching session with yours truly and my client, Steve?

These sessions are powerful.

Check out this episode and see:

Steve and I dive into his impossible goal
The breakthrough about what’s most important to him
And the key insight that literally changes the way he sees what's possible for himself, his business, and his life!

When these insights happen, it really does change everything, and that's why I ask people if they really want to have a "life-changing conversation" - because that's exactly what I mean.

Show Notes: brittanydrozd.com/32

Eye Opening Insights:

[00:02:15] Steve explains how the desire to leave a legacy prompted him to set up this coaching call with Brittany.

[00:07:49] Why Steve would like his marketing agency to be infamous and shake up the industry in big ways, like he used to do at an earlier point in his career.

[00:11:00] Here Brittany starts to question Steve in a way that leads to his big “bingo” moment in the call.

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It’s been a hell of a year++ for ALL of us.

We’re seeing unprecedented amounts of mental health struggles. People are experiencing more depression and anxiety.

And this is adding up to a whole lot of burnout of our employees (and leaders!) across many industries.

If you’re a leader, you’ve probably noticed. So what can we do?

Watch this week’s video to learn:

Why you need to have this conversation with your employees
My 3-step process to navigating these discussions as a leader
And the best way to know how to support your people

Show Notes: brittanydrozd.com/31

Eye Opening Insights:

[00:02:35] Context - why we can’t assume anybody’s home life looks like our own - we need to start with a 1:1 conversation with our team members.
[00:04:47] Listen, listen, listen - the magic of 5 seconds of silence.
[00:06:25] Give your employee the opportunity to tell you exactly what they need for support.

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I was so excited when my guest, Lorne Adrain, agreed to be on Eye Openers. He’s a bit of a legend in Rhode Island for all of his philanthropic work and visionary leadership.

With a resume that could fill 3 lifetimes, a few standouts include: the coveted MBA from Harvard Business School, started his own tech company, and rode his bike across the US solo!

But that is NOT why I was so excited to have him on. I wanted to ask the tough questions to find out, with all that experience and wisdom, what were the most important things someone could do to find success.

Think about it: Ivy league education, Fortune 500 career, visionary leader. And you know what his answer was??

Relationships.

Invest in your relationships first.

Give to others without expecting in return.

And truly care about the person in front of you.

These suggestions may seem obvious, but they are not common practice.

Listen to this episode to hear Lorne discuss how valuable relationships have been in his life, and how you can improve your relationships in the boardroom and the bedroom!

Once you’ve had a chance to check out our interview, let us know in the comments, how can you begin investing more in your relationships?

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Show Notes: brittanydrozd.com/30

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After my epic journey across the country a while back, I have some insights to share.

If you haven’t been following along, my family and I packed up our life and traveled across the country in an RV last summer to start our new adventure on the west coast.

And you better believe I experienced a lot of fear about making this move. I questioned our decision at many points along the way. But I’m so glad I didn’t let that stop me.

Watch this week’s video to find out:

What F.E.A.R. really is
How this can hold us back in life and in business
How to move through it and make the case in favor of your growth

Show Notes: brittanydrozd.com/29

Eye Opening Insights:

[00:02:04] Brittany explains what FEAR really is and how we often collect evidence to make the case against our growth

[00:04:14] Brittany shares how to begin to make the case in favor of your growth

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Did your business suffer from the Great Resignation? Or have you struggled to keep top talent at your organization?

This Eye Openers is a mini-episode, like a shot of espresso delivering a short but powerful message for you today.

I’m sporting my best basketball coach uniform today in order to deliver some tough-but-fair hiring advice. Because as they say, it takes a player to make a shot, but it takes a team to win the game.

Are you ready?

Listen in today to learn:

The Best question to assess your current team
How to stop the cancer spread
How to handle hiring better in the future

Check it out and let me know if you need a little help getting back in the game.

Show Notes: brittanydrozd.com/28

Eye Opening Insight:

[00:02:53] Here Brittany shares some things to look for when hiring

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You are used to seeing me interview top business leaders where together we share ideas to improve your leadership, culture, and business.

But have you ever seen me live, in action with a coaching client?

You see, there’s nothing like the real deal when it comes to coaching. The only way to really understand what coaching is like is to experience it.

So I’m thrilled to share this rare glimpse of a private coaching session today!

Have you ever struggled with…

Identifying the right goals to pursue?
Knowing what you’re doing that’s sabotaging your success?
Taking immediate, actionable steps in the right direction?

...then listen in to this coaching call with my client Daya to see how to create a better outcome for you and your business!

Show Notes: brittanydrozd.com/27

Eye Opening Insights:

[00:01:11] Brittany challenges her client to dig deeper and examine what the “impossible” goal is and what it would like to be the person who achieved it

[00:02:16] Brittany offers a mindset shift to help her client move towards his goal without as much “hands in the mud” mentality and more discipline

[00:04:15] Brittany and her client come up with an action step that her client, Daya, can take right away to move towards his goal

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There are hurdles to great leadership that I see constantly. And addressing them? This can lead to improving employee productivity and so much more. That’s the point!

A while back, I got to share the gaps I see in leadership and how to fix them on Robert Bailey’s What’s The Point! Podcast.

I loved sharing my lessons and tips on the other side of the mic so much I wanted to share this conversation again on my podcast for you this week.

Show Notes: brittanydrozd.com/26

Eye Opening Insights:

[00:06:20] Why there’s often an inflection point when founders go from one phase of business to the next, how this can lead to overwhelm (and what to do about it)

[00:20:02] How training your brain to focus on collaboration and community building is the opposite of fear

[00:23:04] Brittany shares how when you practice managing uncertainty, when you have a good toolbox on you, you build resilience. And this is how great leaders are born.

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I just returned from my week-long retreat in Juneau, Alaska. This trip had been on my bucket list for some time, and I was really looking forward to it. But not in an excited and anticipatory way, more of an “I desperately need space” kind of way.

You see, I used to travel and take time away from work regularly. Take time to seek adventure, do things I love, go places that inspire me. But I hadn’t taken a trip like that in over a year.

If you’ve been following my story, you know I moved across the country in July 2021 from Providence, RI to Santa Barbara, CA. This move really did me in. I had naively underestimated the toll this move would take on my energy, my marriage, and my spirit.

When I shared how I was feeling with a friend about the recent move, she said, “give yourself a year.” I scoffed at the idea, thinking, “yeah sure. How about 3 months, and I’ll be back to my old self.”

Well the verdict is in. She was 100% right. It took a year to feel like I’ve got a handle on my life again, and I can recognize my old self.

In this episode, you’ll hear 10 Eye Opening realizations I had while traveling in Alaska, including:

Why you should breathe really fresh air
The life-giving power of dreaming
And why you should touch a tree today
- so many more!

Show Notes: brittanydrozd.com/25

Eye Opening Insights:

[00:03:45] You can’t see your blindspots until you make a move. Learn why I recommend regularly doing a blind spot check.
[00:05:40] Move your body. Every time I feel stuck, movement is the answer. Listen in to the one key distinction here.

[00:07:38] Create space in your mind + stop with all the inputs. Does that feel scary to you?

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When you charge for the value you create versus the time you invest, everyone wins. The Client is thrilled to get more revenue. Your team feels adequately compensated for a job well done and an expertise they’ve honed.

But this doesn’t happen overnight. It takes time to build a predictable, repeatable, scalable service. You have to measure your results and be precise in your execution.

My guest on Eye Openers this week, Kris Sugatan, did exactly this and I’m excited for you to hear our conversation.

Check out the episode to learn:

The out-of-the-box way she decided to grow her business despite the naysayers
The advice she received early on her business that Kris was frustrated by but turned out to be so right
Why you should practice independent thinking if you want to reach new levels of success in your business

Show Notes: brittanydrozd.com/24

Eye Opening Insights:

[00:10:46] Why Kris decided to go with a completely different payment model than a standard advertising agency - charging for value and not time [00:15:34] After proving her model worked, Kris has developed a genius alternative VC model for her next phase of business[00:21:27] The advice her friend’s dad gave her on creating a successful business: follow your intuition - and how although as an analytical person this was not the step-by-step advice she wanted to hear, it was the truth.

Now I want to know: How are you practicing discernment? Do you trust your intuition? And if you know you need to practice this more, let’s set up a time to talk!

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This week, we’re doing something a little different on Eye Openers. In this episode, I’m sharing a great interview I had recently on The Keaton Nelson Show.

We had such a good time, and I shared some Eye Openers on the coaching industry, including what I’ve learned from my experiences about workplace culture and what it takes to be a great leader.

Enjoy!

Show Notes: brittanydrozd.com/23

Eye Opening Insights:

[00:11:28] How a mentor who had confidence in Brittany gave her amazing opportunities that changed her life

[00:13:47] The trial by fire Brittany went through early in her career that taught her so much, including what it’s like to be a whistleblower and differences between school and real life

[00:25:56] How Brittany opened a private therapy practice that she treated like the business it was and quickly earned six figures

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Are you a technical expert? Engineer? Scientist? The transition into a leadership role in your business and managing others can be tough!

My recent Eye Openers guest, Joe Scanlin of Scanalytics, has been there.

Check out this interview to learn:

Why being open to learning at all stages in your business is so important
How to lead by example
Why asking ridiculously big questions can lead to a strong culture

Show Notes: brittanydrozd.com/22

Eye Opening Insights:

[00:17:16] Joe shares what the most important skill that Joe and his team have needed in their business

[00:23:40] Brittany asks Joe how he creates a psychologically safe culture in his business

[00:31:59] Joe explains how he created a “Joe Operating System” because our minds are for having ideas, not holding them

Important Links:

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When was the last time you were deliberately uncomfortable?

Recently, I took on a food challenge that made me immensely uncomfortable. In the throws of my discomfort, I was paying attention to my thoughts and stories my mind was telling me; like “you deserve that cupcake” or “you don’t need to feel this uncomfortable”.

While I appreciated my mind trying to comfort me, I realized these stories were holding me back from a stronger version of myself. A version that has discipline and can delay gratification to reach my goals.

But it was the business parallels that created the biggest eye openers for me. I had to face what I was truly committed too, and and what I wasn’t. I saw how my everyday habits showed me the truth about my commitment. And what I can do about it.

Check out this week’s episode to learn:

Why I intentionally create moments of discomfort
How to shift your mindset in the midst of this challenge
And what this all has to do with being a better leader and business owner

*Show Notes:* brittanydrozd.com/21

Eye Opening Insight:

[13:19] Behavior Change, whether we’re talking about exercise and nutrition or improved leadership and culture change, is ultimately tied to beliefs we hold about ourselves.

Important Links:

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If you’re an entrepreneur, the thought has no doubt crossed your mind that there are easier ways than this to make money.

So how do you stay motivated? How do you keep your head screwed on straight?

My guest on this week’s Eye Openers, Chris Furgis, has been a tech entrepreneur for 30 years and knows a thing or two about staying the course.

Check out this week’s episode to learn:

Why you’d have to be crazy to be an entrepreneur!
Who you have to love to stay motivated
And what the fun part of entrepreneurship is!

Show Notes: brittanydrozd.com/20

Eye Opening Insights:

[00:18:55] What drives Chris to stay focused on that problem and keep coming back to entrepreneurship.

[00:23:13] Chris shares where he sees the opportunity for his business to grow 5x or even 10x

[00:27:20] Why Chris goes with his good old gut feeling when developing a product.

Listen to (or watch) our conversation and then let me know in the comments: How do YOU stay motivated? What keeps you coming back as an entrepreneur?

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The way people are buying is changing, are you changing with it?

Your customers have more information and less tolerance for sales shenanigans.

My next guest on Eye Openers, Tom Burton, has his finger on the pulse of these shifts.

Check out this episode to learn:

How to help your prospect solve their biggest challenges
What to do to build trust
Why you should connect them with consultants, not salesmen

Show Notes: brittanydrozd.com/19

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AIR Authenticity, Integrity, Respect.

My next guest on Eye Openers, Jeffrey Deckman, created this simple mantra that can change the way you lead and show up in your business.

Bonus - it puts money in the bank too!

Jeffrey has been an entrepreneur for 40 years and has a lot of wisdom to share on how to lead with empathy and consciousness.

Show Notes: brittanydrozd.com/18

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Have you ever reached the point in your business where YOU became the bottleneck? When the reason you can’t get more done or grow to the next level is actually because of you? I hate to admit it, but that’s where I’m at right now in my business.

But I can’t be alone in this! Watch as Matt Wampler turns the tables on me and gets me spilling my business struggles in this episode of Eye Openers.

Show Notes: brittanydrozd.com/17

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My guest on this week’s Eye Openers, Daniel Felt of Kura Home worked with a business coach and was finally able to start asking the right questions in his business to reach that new level and double his clients in a day.

Listen in to learn:

Why “systems for days” helps you position your business for success
The little mindset shift that lead to massive growth in business
How working with the right people can change everything

Show Notes: brittanydrozd.com/16

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When it comes to business, there’s NO magic bullet that will guarantee your success. But Mark Cromack, a successful serial entrepreneur who has created hit after hit, shares some advice that’s close to it. Listen!

Really, listen.

And that can be a challenge, especially the more experience you have in business, to stay tuned in and aware of what others are telling you.

Check out this episode to learn more.

Show Notes: brittanydrozd.com/15

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Are you hoping for explosive business growth? You know, that moment when your business goes from inching along to catapulting to the next level?

My Eye Openers guest, Peter, shares how he created explosive growth for his firm. Bonus - you can use his tactics on your business too!

Check out this interview to learn:

How to architect solutions in your business
Why catapulting is all about being an efficient problem solver
And when you need to bring in outside expertise

*Show Notes: brittanydrozd.com/14*

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As business owners, we’re ALL in the problem solving business. But how we go about doing that is the real trick.

My guest this week on Eye Openers, Bartley Wilson, is a serial entrepreneur with a ton of business wisdom to share.

Watch our interview to find out:

What the key is to solving your clients problems fast
How he brings levity and humor into it all
Why you’ve got to love people ABOVE ALL ELSE!

Show Notes: brittanydrozd.com/13

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Are you frustrated by your underperforming employees? But feel you can’t let them go? Don’t stress, there’s something you can do about it!

Check out this episode of Eye Openers to find out how Lucas James of AgencyGo encourages his team members to treat themselves like a micro business (AKK an intrapreneur), growing his agency and creating more freedom and efficiency in their own lives.

Show Notes: brittanydrozd.com/12

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If you’re wondering if you’re even cut out for this entrepreneurship thing, take heart: Every business fails before they succeed.

Check out this week’s episode to find out why my guest Patrick Bryant says “I get paid to fail. It’s just odd that the check shows up when I win.”

Show Notes: brittanydrozd.com/11

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Is your leadership style all about your team or the bottom line? According to this week’s guest, Tony Carlston of Cutco Closing Gifts, focusing on your employees is how you build a successful business. As Tony says: “When you focus on the people and process, the rest works itself out… Ultimately the people ARE the organization.”

This interview had SO many gems. I can’t wait for you to check it out!

Show Notes: brittanydrozd.com/10

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You’re busy, right? I’m busy. We’re all busy!

But are you too busy to show some love?

This week on Eye Openers, Craig Fisher of Talent Net Media and I share how important it is to show your team the love.

Because public employee praise? That’s free. And powerful!

Listen to my interview to learn:

Why you need to invest in your people, not more software
How to smother your team with love
How to make better hiring decisions

Show Notes: brittanydrozd.com/09

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Ever get a business opportunity that was too good to turn down, but blow up in your face down the line? This episode of Eye Openers is for you!

Zach of ZK Painting gets real about learning things the hard way through pain in business and shares his passion for craftsmanship with us.

Check out this interview to find out:

Why you should follow your biology when looking for your ideal clients
How he is attracting top talent
How to stop ignoring red flags with potential clients (even though it is hard to say no)

Show Notes: brittanydrozd.com/08

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It’s one thing to say you’re customer-focused in your business; it’s another to show it.

That’s why I’m excited for you to watch this next episode of Eye Openers with Amar Gautam of HyperLinq.

Amar has a daily practice that blew me away! It demonstrates just how important his customer’s needs are to him.

Check out the interview to find out what it is.

Show Notes: brittanydrozd.com/07

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In your business, who’s working for who? Once my next guest, Roy Ballentine, decided to really live his values, he completely shifted his thinking about his team.

Before, his attitude towards his employees was - you’re working for me. You’re here to get me closer to my goals.

Now? He knows he’s working for them.

Check out this week’s episode to find out:

How to make your company values more than just a sheet of paper
The massive mindset shift that did a 180 on Roy’s view of leadership
Why focusing on how you can help your team is so important for your company culture

Show Notes: https://brittanydrozd.com/06

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Have you ever woken up dreading your day ahead? 🙋

Do you always find yourself longing for the weekend?

Can’t stand all the Karens at work?

Don’t worry we’re not here to judge you. But, just to ask…

What if we could build a better workplace?

On this episode of Eye Openers, Carrie Majewski of Women in Leadership Nexus explores this question with gusto.

Listen to the episode to learn more about

her vision for women in leadership
the future of the workplace,
and the story of our blind date.

Show Notes: https://brittanydrozd.com/05

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Grab your extra-large iced Dunkin and a pen and paper because I think you’re going to love this episode of Eye Openers.

I interviewed Max Traylor who had some fantastic things to share.

Listen To This Interview:

How having a digital, scalable, residual business was modeled for Max
What putting these ideas into practice can do for your life (like taking a full month off!)
Why creating more space for the fun stuff actually helps you add more value

Show Notes: https://brittanydrozd.com/01

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Today, I’m excited to share my interview with Saar Mahna, the CEO of Banjo Health, who had some wonderful insights to share about communicating your value to your customer. Listen to this episode to find out:

Why you need to simplify your message
Who your messaging is for (it’s NOT about you and how smart you are!)
How to keep your customer’s attention

So grab your cortado (or beverage of choice) and check out our interview.

Show Notes: https://brittanydrozd.com/02

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Mike Verret of Verret & Associates is NEVER boring and so great at what he does and it is my absolute pleasure to share this episode of Eye Openers with you.

In this interview, you’ll learn:

What Mike’s big 3-year vision is and the steps he can take to get there
A big mistake businesses often make when marketing to their clients
And how Mike works his messaging magic in a live demonstration

Mike also had one of the wildest “Eye Openers” beverages we’ve had yet.

Show Notes: https://brittanydrozd.com/03

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If hiring great people is on your wishlist this year, you’re going to LOVE this episode of Eye Openers with James Kwon of Figmints.

James has plenty of experience starting businesses and he shares so much great advice in this interview.

Listen to this episode to learn:

Who the hardest person to hire is (and why you need them!)
How James’ hiring system takes what is usually a long and involved process and gets it down to 3 to 4 hours
What you should never try to automate (in your biz or elsewhere)

We had a lot of fun, learned a bit about Coke Zero (James’ eye opener of choice) and I’m excited for you to check it out.

Show Notes: https://brittanydrozd.com/04

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Hi, I'm Brittany Drozd and I help entrepreneurs make more money, become strong leaders, and build a culture in their business that they're proud of for a decade. I've coached leaders who have struggled alone with their problems and felt they had nowhere to turn for guidance. That's why I created this show. Grab your eye-opening beverage of choice. Mine is coffee and join me every Tuesday for new episodes of eye-openers, where we have insight packed conversations with business owners and CEOs who bear it all to help you have insights of your own, that just might change the way you do business, how you think, or even change your life. You can listen to the show free on apple podcasts, Spotify, or wherever you get your podcasts. Be sure to visit me at Brittanydrozd.com/podcast for show notes and more information.

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