Tales from Planet Customer Experience: Recent Episodes
Brian Bruner
Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!
Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any business.
Join us as Dilyana shares a frustrating experience with a recent ballroom dancing competition and how this matters for any business experience.
Join us as we chat with our friend Mark Ross-Smith who has had some fascinating unique experiences in the airline industry trying to provide a creative customer experience.
Join us as we visit with our friend Jen about several powerful experiences she's had lately, including renting a "really cool" car, ordering pizzas, and getting new eye glasses from an unexpected place!
Join us as we chat with our new friend Adrian Swinscoe of the podcast Punk CX about how his experience with an outdoor port-a-potty helped him understand how customer experience (CX) can affect all people - including those with special needs.
Join us as our returning guest Latina Angelova shares another great story about her experience with Bulgarian hair care company BRAVE.NEW.HAIR and its owner - it's a great recipe that should be "rinsed and repeated" everywhere! Be sure to also read Latina's article on LinkedIn.
Join us as Dilyana and Brian share their thoughts and stories about empathy when dealing with customers - and for customers dealing with service providers!
Join us as we talk to our friend Patrycja about a scary airline experience that turned into a lifetime friendship and a story that will amaze you!
Join us as we talk to our friend Liliana about her frustrating experience with healthcare and what we can learn from the consequences.
Join us as we talk to our friend Peter about his disastrous decision to hire a cleaning company and the "adventures" that just kept on coming!
Join us as we visit with our friend Sherrie, who shares with us her customer loyalty experience with birthdays, chocolate cake, and chocolate-chip muffins. And then more chocolate cake! Don't miss it!
Join with us as we visit with our first overseas guest Latina, who shares her outstanding experiences with an online grocery delivery service in Bulgaria!
Join us as we speak with our friend Petya who was accused by a local jeweler of "wearing her ring wrong" - and find out what she ended up doing about it!
Join us as we talk about an experience Brian had many years ago at Walt Disney World with his son and how he lost - and found - his beloved friend Booga!
Join us as a listener shares his experience with trying to get a new phone, switching to a new carrier, and getting pulled back into the world of his old carrier - and not in a good way!
Our friend Sarah joins us to talk about an experience with FedEx that showed her how customer experience can change our perception of failure - with an extra surprise at the end!
Join us as our friend Eric shares his story of five months of frustration culminating in a call from the VP of Legal from a well-known internet provider!
Join us as our friend Gillian shares with us two stories related to her dog Georgia - and how not blaming your customers can help you recover from a bad experience!
Join us as our friend Seth shares a story about trying to re-boot his car as he navigated both terrible and excellent customer experiences!
Join us as our friend Cammy shares a remarkable experience with a doctor, a Snickers bar, and some scary plastic surgery!
Join with us as we talk to Brian's daughter Mari about her "hangry" experience trying to get some noodles, and a wonderfully customer-focused experience with her wedding reception venue!
Join us as we speak to Dilyana’s sister Mickey about a disastrous basement project and ways to NOT use that extra $200 in your pocket!
Join us for our first episode where Dilyana talks about a frustrating experience with a travel agency and Brian shares a delightful experience with a box of chocolates!