Teleperformance Podcasts | Feel the Connection: Recent Episodes
Feel the Connection - Teleperformance Podcast
Feel the connection is an exclusive podcast dedicated to the TP family. TP podcasts feature insightful conversations that will encourage you to grow and fill your day with inspiration.
Along with TP's Global Vice President of IT Digital Transformation in Teleperformance, Greg Vise, learn how Gen AI is reshaping our industry and driving digital transformation through practical applications and real-world impact, propelling organizations forward in their digital transformation journey. Listen to strategic insights from our guest and check how TP is shaping the future of digital transformation.
Listen to our podcast to learn about the future of consumer electronic brands in the everything-as-a-service and digital-first landscape. Our experts, @Paul O’Hara and @Dimitris Kazazakis discuss industry trends and practices that elevate the customer experience.
Explore the essentials of multi-cloud management with Bharat Koul, Global IT Director of Cloud Solutions for Teleperformance, and hear all the insights, strategies, and best practices on orchestrating resources across diverse cloud environments for optimal performance and resilience, enhancing geographical reach, redundancy, and flexibility while mitigating risks.
Let's sit down with TP's Global IT Program Manager at the Global Cloud PMO, Vineet Kumar, to talk strategies, innovations, and security in relation to the ever-evolving role of project managers who operate in the cloud landscape. Learn how PMs are maximizing results while ensuring cost-effectiveness and scalability while leveraging the power of collaboration and which team dynamics are key to driving successful projects in the cloud.
Samsung and Teleperformance are partnering to Create an Intelligent and Efficient Customer Service Operation. Learn how Samsung successfully applied A.I. and automation to deliver 24/7 customer support.
Two industry powerhouses, Michael Aronowitz, EVP of Digital Sales at Teleperformance, and Paul Joustra, SVP of Transformation at Teleperformance, take the stage to delve deep into the transformative world of ArtificialIntelligence (AI) in the retail industry.
Join TP’s Executive Vice President for Global Business Services & Global Head of IT Services, SivaRao Voolapali, in a conversation to learn how IT Service Delivery gets themost out of technology, people, and processes to act as a catalyst for business transformation, improving operations and driving innovation within our organization.
Learn more about:
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The key componentsof a winning IT Service Delivery strategy
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The relevance ofculture shift and open-mindedness in team-leading
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How TP keeps upwith tech trends and tackles modern-day challenges
TP’s Global Senior Vice President of Cloud Center Of Excellence (CoE), Jatin Suri, shares with us the core principles, challenges, and best practices for a structured approach to managing cloud costs and how a proper spending plan can empower organizations through balancing innovation and cost efficiency for sustainable growth.
We hope that you enjoy our journey through Portugal! Next stop: USA!
In this Open Doors series episode, learn what it's like to work at Teleperformance in the USA through our amazing colleagues who shared their experiences. What makes them stay at TP? What are the initiatives and activities that make TP a great place to work?
Teleperformance in the USA offers world-class facilities and fantastic programs. Our passionate colleagues will welcome you regardless of your background.
Ready to take your career to the next level? Join us as we discover what TP in the USA has to offer.
Welcome to our "DE&I: The Role It Plays for Women and Minorities" podcast hosted by Rob Marshall, EVP. Join us as we dive deep into the significance of DEI for every individual, with a special emphasis on its impact on women and minorities in the workplace.
In this episode, we engage in meaningful conversations with influential guests who bring unique perspectives to the table. Our distinguished lineup includes Mamta Rodrigues, TP Global President BFSI; USAA Rob Bragg, SVP; and Comcast Cable Corp. Joy Park, VP. Together, we explore how organizations can extend their DEI initiatives beyond mere rhetoric and integrate them seamlessly into day-to-day operations without disruption.
Through thought-provoking discussions, we unravel the ways in which DEI practices enhance employee engagement, productivity, and overall workplace dynamics. Our podcast equips both leaders and employees with practical insights and actionable strategies to foster an inclusive culture where everyone can thrive.
Join us on this enlightening journey as we dismantle barriers, bridge divides and pave the way for a more diverse, equitable, and inclusive future. Tune in and be part of the DEI revolution in the corporate world.
In an insightful LinkedIn Live discussion, Chief Business Development Officer, Eric Dupuy, discusses why more and more companies are turning to external service experts to overcome their business challenges. In his conversation with Erin Broecker, Global Director of Content and Product Marketing, Eric outlines the advantages of partnering with external experts in digitally-powered solutions to improve business results and eliminate operational inefficiencies.
Listen to our podcast today.
Having a number one mentality does not just mean that we’re gunning for our business goals; it also means our people’s mindset is paramount to our success. Unleashing their enormous potential and empowering them by fostering a culture centered on their experience is key to sustainable and responsible growth.
Join us as we talk with our very special guest, our very own TP PH CEO, Francisco "Sisco" Lara, as he walks us through the critical components of having a number one mindset, and how we can cultivate it in our people as leaders.
Listen: in today's ever-evolving workplace, leaders who want to thrive must learn to unlock the full potential of their team. And one of the most powerful tools at their disposal is the art of active listening. When leaders make a conscious effort to truly listen to their team members, they can unleash a whole new level of engagement, creativity, and productivity.
In this exciting episode of our podcast, we sit down with TP Philippines Chief People Officer Jeffrey Johnson to explore the transformative power of active listening. Jeffrey shares some of the top employee listening strategies we use here at TP to create a culture of openness, trust, and growth.
Don’t miss out on this enlightening conversation and learn how to unlock your team's full potential through the power of active listening!
After an incredible journey through India, TP Open Doors is excited to announce its next stop: Portugal!
In this episode of the Open Doors series, we´ve received Ana Sanches, Vice-president of Diversity, Equity, and Inclusion at Teleperformance in Portugal, to learn how diversity and inclusion contribute to our success. Discover why Portugal is an amazing place to work, with fantastic initiatives and perks that prioritize our team's wellness and professional growth.
At Teleperformance in Portugal, we're not only certified as a Great Place to Work, but we also strive to inspire our team to be the best. Ready to take your career to the next level?
Gamification is rapidly accelerating hands-on, experience-centric learning through interactive activities, participation, and constant motivation.
In this podcast, Rahul Jolly, Global President of Travel and Hospitality, and Melissa Chang, Director of Customer Success at Centrical, explore gamification and its role in driving engagement and retention.
The next stop for the Teleperformance Open doors project is Mumbai in India!
Throughout 2023, Teleperformance invites you to join us on virtual tours to our world-class facilities around the world to get a behind-the-scenes look at our high-tech, high-touch operations in the Open Doors project. To show the world that we believe Teleperformance is the best place to work, our facilities enable, empower, and inspire our employees!
Keep informed about everything that is happening in Teleperformance in India!
Listen to our podcast and discover what makes Teleperformance a place ten times certifies as a Great place to work, The Best Organization for Women Recipient of the Economic Times, and the winner of the Vision & Innovation Summit & Award 2022.
Speak up for what you believe in but with compassion, kindness, empathy, and love and this is what Rupam adheres to.Let’s hear it from her!
If you hear a voice that says, you cannot do it, just dive, and explore.Believe in your worth. You can do it!Listen to Tanaya’s motivating career journey right here!
Believe that you can do more than you think you are capable of.And when someone approaches you with an opportunity, just take it.Listen to Rebecca’s motivating career journey right here!
It is important to ask for help and allow the people who care for you to support you. Listen to Sabrina’s inspiring career journey right here!
Confront all the biases you detect, break the bias, start working consciously on yourself, and be the woman leading change. Listen to Rupa's inspiring career journey right here!
Your power is within each one of you. You just need to understand it, navigate through it, and use it. Listen to Rachel’s motivating career journey right here!
Keep faith in yourself, believe in who you are, and never give up because this is our fight with ourselves first. Listen to Athina’s inspiring career journey right here!
2022 was a great kick-off year for many of our Employee Resource Groups, and a learning experience for all. As we continue into 2023, let’s hear from Alan Winters, Chief People & DEI Officer, about how our ERG’s will serve as a resource of guidance, education, awareness and more.
Alongside our host Michael Archangel, Director, Customer Experience, Alan will answer questions about where we are today, and give insight to where we are headed in both the near and distant future.
Get to know Cynt Marshall, CEO of the Dallas Mavericks, a well-known leader in the community for building strong performing teams and driving Diversity, Equity and Inclusion within organizations.
Through her eyes, along with the leadership of our own COO, Scott Barli, and Connie Bell, SVP of Global Security Risk, we hope to leave our future leaders motivated to step into their own personal power.
Taking risks, staying hungry for new opportunities, and believing in yourself can take you a long way in your career, and this is what Sarah abides by when it comes to her career.
Let’s hear it from her!
Join us as we speak with Dr. Cheryl Polote-Williamson, author of books such as “The Art of Influence”, “Inviting Success Into Every Area of Your Life” and “Affirmed, 365 Positive Thoughts and Actions to Start Your Day”. Dr.
Polote-Williamson will cover a broad range of topics about self-discovery, leaving listeners with the tools and knowledge to begin putting words into practice on their own journey.
Recognizing what you’re really good at & building positive relationships throughout the organization takes you a long way in your career and this is what Miranda adheres to.
Let’s hear it from her!
At Teleperformance, we believe in transparency – with our employees, our clients, our investors, and the world. So, throughout 2023, we invite you to join us on virtual tours to our many world-class facilities around the world to get a behind-the-scenes look at our high-tech, high-touch operations. Because our employees remain our greatest asset, all locations are designed to enable, empower, and inspire.
Step Inside Teleperformance’s Global Sites. First Stop? Bogotá, Colombia!
Learn what makes Teleperformance in Colombia a diverse and inclusive site.p
Believe in yourself, and keep working hard because, in the end, results speak for themselves, and this is what Tanya believes in when it comes to her career.
Let’s hear it from her!
Discussing your goals with your leaders is essential for a healthy work-life balance, and Linda always adheres to that when it comes to her career.
Let’s hear it from her!
When women support and uplift each other, great things happen, and Mamta understood this at the very beginning of her career.
Let’s hear it from her!
Trusting yourself takes us one step closer to our career goals, and Gabriela adopted this at the very beginning of her career.
She is what she is today because she started to believe in herself.
Let’s hear it from her!
Let’s explore how to best leverage the different channels in today’s digital world to deliver the next best customer experience. Tune in to our latest podcast featuring Raul Rincon, Senior Vice President and General Manager for Global Flex Sales at Twilio, and Michael Aronowitz, Executive Vice President for Digital Sales and Strategy at Teleperformance. Don’t miss it!
How has digital transformation impacted the telehealth industry’s evolution? Check out our latest podcast featuring Lauretta Campestre, Associate Vice President of Customer Success at CallMiner, and Linda Comp-Noto, Division President for Healthcare at Teleperformance, to better navigate healthcare segments and telehealth in the new reality and learn how analytics and digital transformation improve customer experience in this sector. Listen in and start creating meaningful interactions today!
In our latest podcast, Akash Pugalia, President of Trust and Safety at Teleperformance, and Kevin Guo, CEO and Cofounder of Hive, explore the role of artificial intelligence and content moderation in driving user safety and removing toxic behavior. Listen to our podcast today to gain valuable insights.
Are you ready to join the global reforestation movement? Let’s work together to make a difference in the world. Teleperformance is making great strides to protect the planet by planting 500,000 trees across five continents in partnership with One Tree Planted.
Learn more about how to protect our environment in our latest podcast. Tune in to Louis Lagoutte from One Tree Planted’s Strategic Partnerships and Clementine Gauthier, Senior Vice President for Corporate Social Responsibility at Teleperformance.
Many companies, including non-profit and non-governmental organizations, have initiatives that empower children and families through education. Let’s learn more about this in our latest podcast featuring Raluca Negulescu-Balaci, Executive Director at UiPath Foundation, and María Fernanda Ordoñez, Communications and Engagement Manager at Teleperformance South Cone. Don’t miss it!
Join Steve Shah, Senior Vice President of Product at Automation Anywhere, and Santiago Martinez, Director of Digital Integrated Business Services at Teleperformance, as they discuss the role of intelligent automation in improving customer and employee experience.
At Teleperformance, we constantly adapt to technology, monitor risks and threats, comply with international data privacy regulations, and seek new ways to protect company and customer data. We are also in lockstep with developments in the crypto space, ensuring the same level of security for incumbents and new players.
Tune in to our latest podcast, featuring Adam Meyers, Senior Vice President of Intelligence at Crowdstrike, and Jeffery Schilling, Global Chief Information Security Officer at Teleperformance, and learn how to create a secure cyber environment in the crypto world.
What comes next for the future of work? What are the emerging trends in creating a robust organizational culture and attracting, training, and retaining talent? Join Frances Milliken, Professor of Management and holder of the Arthur E. Imperatore Professorship in Entrepreneurial Studies at the Stern School of Business at New York University, as well as Fabio Luis, Global Cloud Campus Lead at Teleperformance, and Mamta Rodrigues, President of Client Operations at Teleperformance.
Learn more about cyber security, the online threats and how you can prevent them with Jeff Schilling, Global Chief Information Security Officer at Teleperformance, and George Finney, CISO of Southern Methodist University
At Teleperformance Digital, we are highly inspired to be the best at what we do. With the unceasing advancements in automation, we are covering the work our people do here. From Marketing to Data Analytics to Technology that allows us to come up with innovative ideas and transform them into reality, we wish to know the journey of our various assets and converse with them.
Through this podcast series, our focus is to discuss new and trending tech developments. In this edition of the “What’s Up with TP Digital” podcast series, Deepak Johari, Head of Intelligent Automation at TP Digital, will talk about the developments that are taking place in the tech industry.
With this one, we cover OCR, ICR, automation, and the overall growth this industry has witnessed in the last decade. It is also a dedication to those determined heroes who intend on changing the world. Here, we will cover all the advancements that are taking place in the latest tech world. We will find the reasons why the digital world is slowly becoming the undisputed winner in everything.
With 420,000 employees serving more than 170 countries and speaking 265 languages and dialects, our global diversity is what makes Teleperformance the worldwide CX leader. We believe in empowering our team members to be themselves, and partner with companies that share our vision for universal inclusion and acceptance.
Join our Podcast as Rick Britt, Vice President of AI from CallMiner, and our own Lisa Dolan, Senior Vice President of Engagement, and Global Diversity & Inclusion Lead discuss how to ensure a fair workplace for all employees by embracing and empowering culturally diverse groups, backgrounds, interests, and identities.
Don’t miss it!
Cloud Campus, our work-at-home model, supports our clients’ sustainability goals by reducing the number of commercial facilities and eliminating daily commutes for 70% of our global workforce. Join the talk between Olivier Georlette, Managing Director, South East Asia & Greater China (SEAGC) and Strategic Accounts, and Clementine Gauthier-Medina, Senior Vice President for Corporate Social Responsibility at Teleperformance, to learn more about how remote work can help protect the environment.
Listen now and start saving the planet!
"Teleperformance’s environmental results – our sustainability roadmap” is the second episode of our Citizen of the Planet podcast series. Listen to Clementine Gauthier, SVP of Corporate Social Responsibility for the Teleperformance Group, explain what we have achieved in our latest environmental results.
Do you know what anti-racism means? Join Lybra Clemons, Chief Diversity, Inclusion, and Belonging Officer at Twilio, and Cesar Soliman, Executive Vice President, BFSI at Teleperformance, as they discuss racial discrimination and how companies and employees can eliminate it in the workplace.
Tune into the podcast now.
On the first episode part of the Citizen of the Planet Podcast Series, Zabdyk Braumeister, Environmental Project Leader for the TP Group, interviews Jake Gillera, Director, Facilities Management at TP Philippines, about the successful initiatives being conducted at the country’s sites to help reduce the group’s carbon footprint.
As part of the Women Leading Change Campaign, we asked Nathalie Gillio, Corrine Lim, and Rupanjana Chakravarty, winners of Datathon (TP’s Analytics Hackathon), to share their thoughts on how to encourage girls and women to pursue opportunities in the fields of science and technology.
Listen to our podcast to hear their insights and learn how they break the bias.
With ever-evolving customer expectations, knowing the customer and reacting to their needs faster is key to delivering the best customer experience.
Join Swapna Bapat, Head of Data and Artificial Intelligence at Microsoft, and Sachin Garg, Head of Center of Excellence (Technology, Analytics, Process Excellence) at Teleperformance, as they discuss how leveraging analytics and artificial intelligence in this space can yield the best results.
Tune in to the podcast now.
At TP Digital, we believe that good is never good enough and to make things high-tech, we need human touch. Our people are our strength with changing times and automation taking over, we’d like to highlight the work our people do. From Consulting to Analytics to technology that enables our innovative ideas and transforms them into reality, we’d like to converse with these assets and know their journey. Some may confuse AI will replace humans but the truth is they never will. This podcast series is dedicated to our heroes and is a platform to unveil stories from the tech world. We shall cover developments in technology, innovation, the latest tech world and why digital is winning today. We will have multiple episodes involving our tech leaders who will talk to you about TP Digital and how it is making a difference.
In this podcast, Shilpa Banerjee, Director Technology at TP Digital CoE India interacts with Priyanka Jain, the Marketing Lead at TP Digital CoE India who shares her journey with us and includes some interesting facts about how she balances the act of being a working woman. She also cites the latest developments her team is working on.
In this latest podcast, Anna Marie Crowley, Vice President and Acting Global Head of Human Resources at Avaya, and Miranda Collard, Global Chief Client Officer at Teleperformance, explore ways to achieve women’s equality, inclusion, and empowerment in the workplace.
Join them in celebrating all the loving, brilliant, and determined women worldwide!
Tune in now and be empowered! #WomenLeadingChange
We are back one last time with our Executive members of the Black@TP Board. They will share insight of their journey to Teleperformance, paths that they paved along the way, and the future they are looking to build within the organization and within this Employee Resource Group!
Join us as our leaders take an unexpected turn during our 3rd Black History Month podcast. Originally scheduled to speak on the 2022 Black History Month theme, Black Health & Wellness, the Black@TP board could not ignore the recent happenings of Amir Locke, the latest in tragic stories among their community. Listen as they speak on how this has affected their mental health, conversations they feel important are within their communities and with their children, and how to be an effective ally during these times.
We are back for week 2 of our Black History Month mini-series with the Black@TP board. Listen as they speak about Black Excellence, relationships made with colleagues, and the journey of some of their very own board members! You may be surprised by the outstanding volume of Teleperformers that started their journey as agents and now sit as leaders within the organization!
As we begin to celebrate Black History Month across Teleperformance, we thought it would be the perfect time to bring all of our Black@TP board members together. This gives an opportunity for them to tell us more about the Employee Resource Group Black@TP, what they stand for, and how to get involved. You will hear from our Global Chief Client Officer, Miranda Collard, Executive Sponsor Jenn Anderson, and the entire Black@TP board.
We will visit Madagascar in this episode of TP All Aboard series. Join us to get detailed information about culture and touristic places. Also, you will have the chance to discover the hidden places in Antananarivo.
Let’s explore Madagascar!
We will visit The Netherlands in this episode of TP All Aboard series. Join us to get detailed information about culture and touristic places. Also, you will have the chance to discover some famous cities.
Let’s explore The Netherlands!
Want to learn how AI-driven coaching and personalized training tools can help achieve performance management excellence? Gain valuable business insights from our exclusive discussion with Melissa Chang from Centrical and Paul Joustra from Teleperformance.
Don’t miss out! Listen now.
We will visit Nigeria in this episode of TP All Aboard series. Join us to get detailed information about culture and touristic places. Also, you will have the chance to discover the hidden places in Lagos.
Let’s explore Nigeria!
We will visit North Macedonia in this episode of TP All Aboard series. Join us to get detailed information about culture and touristic places. Also, you will have the chance to discover the hidden places in Skopje.
Let’s explore North Macedonia!
We will visit Romania in this episode of TP All Aboard series. Join us to get detailed information about culture and touristic places. Also, you will have the chance to discover the hidden places in Bucharest.
Let’s explore Romania!
Join Philippe Mercier, Asia Pacific Vice President at NICE, and Dave Rizzo, Teleperformance Vice President for Asia Pacific, as they discuss how applying AI in analytics delivers the best customer service results.
Are you unlocking the full potential of your customer data? Find out in this insightful podcast.
With the pandemic and trend toward remote work, how can companies provide inclusion to groups that may otherwise have difficulties finding employment?
Learn the answers to these questions and more during the exclusive discussion between Clementine Gauthier-Medina, SVP corporate social Responsibility at Teleperformance, and Scott Ballina, Senior Director of Diversity, Belonging and Giving at Citrix.
It’s an uplifting podcast you won’t want to miss! #ImpactSourcing
We at Teleperformance are committed to making a great place to work for everyone, and some of our leaders came forward to talk about International Men’s Day/Blue November.
Listen to this podcast where TP’s Men shared real-life experiences that can positively impact wellbeing by raising awareness, encouraging men to talk, and promoting positive conversation about men's universe and mental health.
In honor of Movember and International Men’s Day TPUSA opened a survey for employees to nominate coworkers they felt should be recognized for being inspirational and above and beyond employees.
International Men’s Day is about celebrating and recognizing men who have made different accomplishments, achievements, and honors the positivity contributed by men to society.
Our Teleperformance employees and nominees are nothing short of exactly that!
How does Teleperformance ensure a fair environment among employees who are working remotely? What are the initiatives that are geared towards diversity and inclusion? These questions and more were answered in our LinkedIn Live with Angelique Buster, MBA from Khoros, and Lisa Dolan, TP's SVP of Employee Engagement and Global Head of Diversity and Inclusion.
Listen to this podcast and embrace diversity and inclusion in remote work!
Every year, October is observed as Breast Cancer Awareness Month across the globe, presenting an opportunity to spread awareness on one of the leading causes of death in women. It’s such an important topic and we wanted to help raise awareness with this Pink October interview.
In this episode, Lisa Dolan, TP's SVP of Employee Engagement and Global Head of Diversity and Inclusion, interviews Athina Karahogiti, Executive Vice President of Strategic Account Management at Teleperformance, one of our own Teleperformance Breast Cancer survivors to better understand her journey and the importance of checking ourselves regularly.
The final week of Cybersecurity Awareness Month will delve into social engineering and phishing attacks. Studies showed that the top cyber attacks from 2020 includes ransomware and phishing where 98% of cyberattacks rely on social engineering. As per reports from Google, most SEAs are now carried out as Phishing Attacks via emails or websites.
This final week will focus on different types of social engineering attacks and how us, the user/employee, can identify and combat these attacks. The podcast features Jeff Schilling (Global CISO) and Christian Muus (CISO, CEMEA Region) as they talk about social engineering and phishing; and what risks they bring to Teleperformance.
Visit https://mytp.ontp.app/, select to MYTP Learning and search Cyber Security Awareness Month to listen to the Weekly Knowledge Exchanges and answer the short Knowledge Check that follows to earn a raffle ticket for a chance to win a PlayStation 5.
*For countries with no available PS5, winners will be given the cash equivalent.
A conversation about the importance of taking care of our mental health. Nicolas Alvarez, psychologist and Mental Health Leader at TP MAR, talks about key concepts and habits we all need to bear in mind when thinking about our well-being. Listen and share!
While it is important that we secure our data, it is equally important that we safeguard user's identity. As we become more digitize, data privacy is taking on greater importance.
The third week of Cybersecurity Awareness Month will look into data privacy and what steps to take to help protect your personal data, our client's and customer's data.
This podcast features David Pearce (Director, Global Privacy and Compliance) who will be interviewing Nathan Coffey (SVP, Global Privacy and Compliance). Together, they will talk about why Data Privacy is as important in Cybersecurity.
Visit https://mytp.ontp.app/, select to MYTP Learning and search Cyber Security Awareness Month to listen to the Weekly Knowledge Exchanges and answer the short Knowledge Check that follows to earn a raffle ticket for a chance to win a PlayStation 5.
*For countries with no available PS5, winners will be given the cash equivalent.
Let’s join Sid Mukherjee, Global Head of Technology, Analytics, and Process Excellence (T.A.P.™) at Teleperformance, and Milan Sheth, Executive Vice President in IMEA at Automation Anywhere, as they discuss how automation powers today’s digital transformation and the movement to the cloud, as well as how its integration into human interaction drives great customer experience. This is a real must listen!
2020 saw a major disruption in the way many work, learn, and socialize online. Our homes are more connected than ever. Our businesses are more connected than ever. With more people now working from home, these two internet-connected environments are colliding on a scale we’ve never seen before, introducing a whole new set of potential vulnerabilities that users must be conscious of.
Week 2 of Cybersecurity Awareness Month will focus on steps users and organizations can take to protect internet connected devices for both personal and professional use.
This podcast features Jeff Schilling (Global CISO) and Nicolas Acosta Perez (Regional CISO, IBERICO LATAM), as they talk about the best practices in securing devices at home and at work.
Visit https://mytp.ontp.app/, select to MYTP Learning and search Cyber Security Awareness Month to listen to the Weekly Knowledge Exchanges and answer the short Knowledge Check that follows to earn a raffle ticket for a chance to win a PlayStation 5.
*For countries with no available PS5, winners will be given the cash equivalent.
In the U.S., Cyber Security Awareness Month is observed every October and so we have adopted this as a global organization. The goal is to raise security awareness and understanding our part in protecting both ourselves and the company from security breaches. In Teleperformance, we believe that our strongest security control is a well-educated employee. Here’s a message from our Global CISO as we bring you fun and interactive ways to learn more about cybersecurity.
Visit https://mytp.ontp.app/, select to MYTP Learning and search Cyber Security Awareness Month to listen to the Weekly Knowledge Exchanges and answer the short Knowledge Check that follows to earn a raffle ticket for a chance to win a PlayStation 5.
*For countries with no available PS5, winners will be given the cash equivalent.
The line between our online and offline lives is indistinguishable. This network of connections creates both opportunities and challenges for individuals and organizations across the globe. The first week of Cybersecurity Awareness Month will highlight the ways in which internet-connected devices have impacted our lives and will empower all users to own their role in security by taking steps to reduce their risks. This podcast is hosted by Dustin Wegner (Vice President, Global Information Security Policy and Client Risk) with Guest Speaker Bryan Flores (CISO for EWAP).
Visit https://mytp.ontp.app/, select to MYTP Learning and search Cyber Security Awareness Month to listen to the Weekly Knowledge Exchanges and answer the short Knowledge Check that follows to earn a raffle ticket for a chance to win a PlayStation 5.
*For countries with no available PS5, winners will be given the cash equivalent.
We will visit Turkey in this episode of TP All Abroad series. Join us to get detailed information about Turkish culture and Istanbul. Also, you will have the chance to live the Bosphorus experience with us and learn some little tips about İstanbul. Let’s explore İstanbul!
We will visit Germany in this episode of TP All Aboard series. Join us to get detailed information about culture and famous cities. Also, you will have the chance to discover Germany's holiday routes for each season. Let’s explore Germany!
World Mental Health Day is celebrated on October 10 and we will post a series of podcasts on this sensitive topic. In this episode, Lisa Dolan, TP's SVP of Employee Engagement and Global Head of Diversity and Inclusion, interviews Jill Mead, WeTalkToo's Ltd.’s Founder and Director. Check out this encouraging conversation about how to break the stigma around mental health in the workplace.
Come listen as Kenneth Ruffin, a TP USA Recruiter out of Richmond, VA, and also an Army Reserve member, tells us about how he has moved up the ranks within Teleperformance. He will tell how he uses his military training and knowledge to help him continuing advancing his career!
Come join us as we celebrate some of our most remarkable TPUSA women. They were nominated as being influential mentors and colleagues by others at Teleperformance, and we have a little surprise in store for them – those who nominated them will be joining us!
Longtime TP Veteran Letitia Watson has held many roles and is now the Call Center Manager for TPUS Panama City Beach, FL. She has met many strong, inspiration women throughout her career, but her first source of guidance came from having an amazingly strong mother. Learn more about that and her here on TP Women on Spotify!
Steve Butauski has spent many years in the field of Human Resources, and has led a great deal of powerful, successful women as well as worked alongside many. Come listen as he gives insight on some of these remarkable women and what they have accomplished!
Come listen as we learn more about Teleperformance’s exclusive hiring campaign centered around Military Spouses and our United States Veterans. Sean Cook, Vice President of Client Operations, was a huge part of the initial kick-off to Project at Home and he is super excited to give more insight of what the program is all about and why it is so important to TP USA!
While it is said that “curiosity is the basis of all human progress”, in this podcast you will unravel the secret to managing curiosity. You will realize how, when managed well, it can be the greatest enabler or, if not managed, the greatest disabler. Check it out!
It is said “Our greatest glory is not in never failing, but in rising every time we fall”. This podcast explores how falling can be a great learning experience provided when we focus on 3 important things. Check it out!
Bonnie Wortham, Vice President of Client Solutions, has had many mentors throughout her career. All have taught her valuable lessons, but the most important take-away was consistent across the board. To be the best leader, you must be the best version of yourself that you can be. Be open. Be compassionate. Be willing to listen, and to learn.
Join the 2020 Quarantine Awards winners to hear about their talents, musical taste, and experiences with music. We also took the time to ask them what advice they could give our 2021 FFF participants. This podcast is all about sharing inspiration. Don’t miss out! Come together 😊
Join our TP USA team as we speak to some many members of our inspirational leadership team. Women’s Equality Day is happening August 26th, but we believe this should be celebrated every day! Learn how many of our leaders paved the path to success, along with some amazing advice they would like to give to the next generation of female leadership!
Sid Mukherjee, Teleperformance Global Head of Transformation (T.A.P.™), sat with Guy Kirkwood, former Chief Evangelist at UiPath, for an exclusive talk on reevaluating strategies, as well as integrating and harnessing automation capabilities in the new business environment. Learn more by tuning in now!
Join Jeff Schilling, Chief Security Information Officer at Teleperformance, and Colin Black, Chief Operating Officer at Crowdstrike, in an exclusive talk on cybersecurity and how we continuously protect our clients and remote workers in a work-at-home (WAH) environment. Let’s be enlightened together!
Teleperformance’s Head of Digital Transformation (EMEA), Danny Kuivenhoven, sits with Unbabel’s Vice President of Global Partnerships, Edmund Ovington, to discuss how to leverage Unbabel, an AI-powered language operations platform, in empowering customer service teams deliver consistently great customer experiences (CX). Don’t miss this insightful conversation!
Fábio Luís, global Cloud Campus lead at Teleperformance, and Andrew McNeile, Chief Customer Officer at Thinscale, had an insightful conversation about the Teleperformance Cloud Campus and its impact on operations, logistics, and work-at-home agents (WAHA).
In this podcast, Paul Joustra, Head of Transformation at Teleperformance, and Mike Betzer, General Manager – Care Product Line at Khoros, explore how organizations can harness the power of human connection and technology in a digital customer experience (CX) world. Let’s listen in and learn now!
Our TP USA Citizen of the World Ambassadors are passionate and committed to giving back to their communities, making a difference in the lives of those we are fortunate enough to help, and building strong relationships with our partners. Listen to learn more about those partnerships and what a life in the day of an Ambassador is like!
Join Dev Mudaliar, Chief Intelligence Officer at Teleperformance, and Tim Minahan, Executive Vice President of Strategy and Chief Marketing Officer at Citrix, as they explore how the Teleperformance, and Citrix partnership has driven a powerful digital workspace experience for clients and employees. Let’s listen in on this insightful conversation now!
TP Pride” is committed to create and nurture a culture where employees of diverse sexual orientation, gender identity, and gender expression can bring their whole and authentic selves to work. Join Sarah Miller in an inspiring conversation with our colleagues Michael Archangel, Mary Poirier, and Jacob Besseck in their journey.
In this podcast Clementine Gauthier, Teleperformance Global Director of Corporate Social Responsibility shares inspiring stories of the Impact Sourcing project - a program supported by Teleperformance that advocates the reduction of poverty through the employment of people in vulnerable situation.
Listen to an inspiring conversation as Daniel Julien interviews polo legend Adolfo Cambiaso on the identity to become a champion, not only in sports, but in life. Listen and prepared to be Inspired!
Join Paul Joustra, Head of Transformation for CEMEA at Teleperformance, and Bruno Barbagli, Global Account Director of Twilio, in a riveting conversation about voice-to-digital in a time of pandemic. Sit back and enjoy!
In this episode, we are joined by Daan van der Mijden, Senior Director of Customer Service at Samsung Benelux, Norbert van Liemt, Chief Executive Officer of Benelux and Surinam, and interaction experts and conversation designers Charlotte Kuijvenhoven and Nadine Huisman. Get set as we explore Samsung’s partnership with Teleperformance that’s built on innovation, trust, and advancements in customer service.
Join Tricia Thomsen, Director of Care-Outsource Partners at Grubhub, Francisco Flores, Director of Client Operations at Teleperformance Mexico, and work-at-home interaction expert Sara Rojo as guests in today’s session. Let’s dive in and learn more about Grubhub’s quick and successful move to a work-at-home setup during COVID-19 —an innovative, strategic, and agile approach to working from home. Enjoy!
Let's join Paolo Righetti, Global Head of Analytics at Teleperformance, and Jeff Gallino, Chief Technology Officer of CallMiner in a enlightening conversation about the the power of analytics — a real must-listen!
Take a step to eliminate the distances around the world! Join us for a uplifting conversation with Fannie Decla as she shares the plan for the XMile 2021 program. XMile is a wellness and fitness campaign that will engage TP Family to stay healthy.
Feel the connection and join Mamta Rodrigues, Brenda Lee & Katiolani Napa’a for an insightful conversation about diversity as we celebrate Asian American and Pacific Islander month.
TP Philippines team sharing practical tips on how to have a sustainable life style at home.
Listen to Natasha Fragoudakis and Athina Karahogitti, sharing remarkable stories and celebrating the woman empowerment.
Andres Bernal Gutiérrez, Teleperformance Colombia, Guyana, Peru & Nicaragua CEO shares his experience in Teleperformance.
Join us in this adventure! In each episode, we will explore a new city, its culture, food, traditions, cool spots, and get a glimpse of our employees’ experiences working at Teleperformance.
Listen to an inspiring conversation between Teleperformance executives Miranda Collard and Jeffrey Johnson as they share their perspectives on diversity and inclusion.
Listen to an inspiring conversation between Teleperformance executives Miranda Collard and Jeffrey Johnson as they share their perspectives on diversity and inclusion.