Flycast Partners: Technology Buzz: Recent Episodes
Flycast Partners
This technology podcast explores the newest tools, solutions, industry trends, and current best practices in the world or IT. Whether you are a pro or new to Enterprise Service Management, hear from certified IT experts as they share real process-driven techniques for improving service delivery, the customer experience, and digital transformation.
What self-service features provide an easier way for users to resolve issues on their own? What processes address the dramatic rise in remote users? How does automation and AI play a role in reducing high volume? For our January 26 Webinar, Modernizing ITSM, learn from skilled IT specialists how you can empower users to be productive anywhere while enabling strategic monitoring of your IT operations, detecting issues around the clock to ensure your systems are performing as intended.
How can you prepare for and respond to a security breach? What is Incident Response?
Flycast Partners discusses how organizations can put in place cybersecurity practices that minimize an exploited vulnerability. If you are concerned with ransomware and security incidents going on in your organization, there are preventative measures to ensure your networks, data, and user information remain safe.
What is Tool Sprawl? Flycast Partners discusses its effects on IT as well as the challenges of overcoming siloed data and processes. Learn ways organizations can be proactive across their entire environment in reducing errors, duplication of data, and troubleshooting time.
What security practices can you use to protect your information? Flycast Partners discusses the 7 security practices to defend networks, secure data, and protect against attacks and breaches. This includes an overview of security awareness, monitoring, taking social engineering seriously, and proactive auditing, just to name a few.
Flycast Partners discusses in-depth what happened to cause the Facebook, Instagram, and WhatsApp outage.
Flycast Partners explains what our new "Current Events in IT Security" will address, and examines the latest trends in ITSM and IT Security to keep data safe and ensure networks remain secure.
Flycast Partners discusses the IT labor shortage, what management must consider going forward, and how organizations and their most talented team members can continually adapt to the ebb and flow of change.
What do you need to protect your information? Flycast Partners talks about strategies and techniques to consider when addressing IT Security today. Learn how organizations can develop an effective security posture to ensure networks and data remain secure.
How can organizations maximize their IT technologies? Flycast Partners Senior Consultant Thomas Scheel explains the benefits and importance of Continual Service Improvement as well as the out of box thinking that can help organizations improve business and operations management processes.
What technologies, processes, and resources are needed to achieve growth and success? In today’s episode, David Apple and Rich Longo highlight the benefits of working with Flycast Partners. Hear about the many ways we can help your organization align its business needs with the technology demands users expect.
Flycast Partners discusses the Metaverse and the new emerging technologies that will transform how people interface with the world.
Flycast Partners explains the multiple ways self-service portals can help organizations perform faster and safer techniques of service delivery as well as what to consider when creating a self service portal.
What is Data Decay? Flycast Partners discusses the challenges organizations face when gaining control of Data Decay as well as the preventative measures you can take to ensure that it does not happen to you when integrating and syncing information.
In today’s episode, presented by Flycast Partners, Senior Consultant Todd Hayden explains Ivanti Voice capabilities, its various voice-enabled applications, and the ways it can improve customer service and promote Self-Service.
Another security breach? Why are so many organizations suffering from exploits and vulnerabilities? Flycast Partners addresses the Accenture attack, what really happened, and how the organization responded to the cyberattack.
What is crypto? What is blockchain? In today’s episode, presented by Flycast Partners, Kyle Hamilton gives his take on the crypto market, the truth about Blockchain, and how this new technology offers surprising opportunities for success and growth in multiple industries.
Flycast Partners discusses how blockchain technologies work, the benefits, and the importance of its capability for the future of business.
Flycast Partners discusses the loss of IT employees during the "Great Resignation" and what it means for the industry's future.
Senior Consultant Dean Pierce of Flycast Partners talks about the capabilities of Cherwell's translation support. He goes in-depth into how organizations can benefit from being able to communicate with users in their own language.
Flycast Partners discusses the best approach for explaining complex technology to business leaders and helping them understand the current trends and changes taking place in the IT marketplace.
Can you spot the attempted security breach? Flycast Partners discusses ways to cultivate a cyber-aware workforce. The discussion includes how leadership can change the current work culture, the best habits for improving security organization wide, and how the human component can strengthen cybersecurity.
Senior Consultant Cristy Castano talks about the difference between about Service Level Agreements and Service Level Management. Learn about what processes can provide a more efficient way of ensuring organizations maintain SLAs and SLMs effectively.
The team at Flycast Partners continues to talk about where they see IT going in the future and how our consultants, services, and tools can help provide technologies and processes that can ensure growth and success.
Learn from our team of IT experts how ten years in the IT sphere has helped us mature and evolve into an organization that provides a comprehensive toolbox of IT solutions that can digitally transform small and large organizations.
What can an organization do to keep its information safe? Flycast Partners discusses how the Kaseya hack occurred and its lasting effects on IT Security.
Flycast Partners discusses why security breaches are affecting bank rates as well as the techniques and improvements that organizations can use to maintain and effective security posture.
The team of IT experts at Flycast Partners reflects on their first impressions upon joining the organization.
Flycast Partners discusses how to determine automation opportunities within the organization as well as the automation strategies that can help secure their IT environments and protect their networks and devices.
Flycast Partners gives insight on the importance of third party monitoring. These kinds of tools allow organizations to bring data together from different monitoring solutions to have a single view for all of your monitoring. Learn about what should be monitored internally and what should be monitored through a third party application.
Are you aware of all the ways Automation can help? Flycast Partners explains how Automation is now an essential for improving staff productivity, IT operations, and service quality.
Flycast Partners discusses how and why IT security is very similar to defending a medieval castle. Learn about techniques essential to organizations for helping identify vulnerabilities and secure network access.
Flycast Partners discusses why the human factor has played such a great influence on the success of data breach hackers. Learn how organizations can change their mindset to give their employees and users the ability to strengthen cyber security.
In today’s episode, presented Flycast Partners, Aron Feur of Valencia talks about the experience of Living Through a Ransomware Breach. Learn about how organizations can minimize their exposure and take risk reduction actions to keep their networks secure and protect their data, employees, and customers now and in the future.
Flycast Partners discusses the news that Dell Laptops has had security vulnerabilities spanning back to 2009. Although Dell has patched this bug, it gives pause to understand how important updates and patching programs are to securing and managing IT environments.
In today’s episode, Flycast Partners Professional Services Director Rob Simmers explains the benefits of Ivanti Automation, what to think about when creating effective automation processes, and the areas where organizations can develop mature automation processes.
What are the three factors that are driving digital transformation? Learn about the challenges and pitfalls of migrating from old to new technology. Keep in mind that just because it is the newest tech does not mean that it is the right choice for your unique organization.
Senior Consultant Cristy Castano explains Configuration Management and CMDB. She goes into everything one needs to know about the benefits of developing these tools to ensure organizations can keep track of the devices, processes, resources, and service accounts that maintain their infrastructure.
In today’s episode, presented by Flycast Partners, Brian Reed of ProofPoint gives a glimpse into our webcast for May 13th, 2021.
Flycast Partners discusses the ever-expanding role of the CIO in company culture, organizational decision-making, and customer satisfaction.
Flycast Partners discusses a major security breach in the news, goes over how the cyber attack occurred, and explains the ways organizations can leverage their technology to ensure only the right code executes in their environments.
Michael Yarros of Flycast Partners shares with us what strategies and techniques to think about when creating effective self-service portals. With this tool, users can safely solve issues and easily complete service requests on their own.
How can you consolidate data from multiple sources and tools and view it all in one location? How do you know if your equipment is working accurately?
Today, Flycast Partners discusses Ivanti Xtraction, which monitors live, up-to-date data and provides comprehensive reporting features enabling organizations to better understand operational data, quickly determine the value of different IT tools, and more easily identify the right decisions to make in the future.
What are the ways you can improve monitoring and visibility? Why is resilience important in the ITSM sphere? Flycast Partners explores The Five Pillars of Resilience Engineering as well as the techniques organizations can utilize when performing 27/4 monitoring of the components that make up your service infrastructure.
What is a CMDB? How does it relate to Asset Management? Flycast Partners goes over what you need to know when planning, developing, and deploying these resources.
Don't you find it curious that much of the cutting edge technology currently available seems straight out of the future? Flycast Partners have a fun discussion, going over a dozen products that we use in our everyday life that were also a part of the future technology in the family sitcom The Jetsons.
In today's brief episode, presented by Flycast Partners, Freshworks gives a glimpse into our April 20th, 2021 webcast. The discussion topics include an overview of the IT solutions Freshworks has available for the modern enterprise.
What is edge computing? If you are going to move to have an edge strategy, what resources do you need to put in place? Learn about the ways you can plan and manage edge technologies. By adding these devices to your system , it reduces the latency between on-premises and cloud-delivered applications.
What is the future of Automation? Flycast Partners discusses how Automation can be utilized in a very powerful way for completing day- or week-long processes in minutes, and executing such tasks more safely, quickly, and consistently by removing manual touchpoints from operations.
What are the newest exploits cybercriminals are using to compromise networks?
Flycast Partners discusses the Microsoft Exchange Server data breach, China Chopper, and how hackers are exploiting old tools in new ways.
Brian Reed of ProofPoint gives us an introduction on our April 8th, 2021 webcast on "Data Loss Prevention".
Why is the Healthcare industry still seeing a high level of cyber attack activity? Why there so many phishing attacks occurring? The tele-health vertical is under attack! Learn all about it with Flycast Partners.
How does Identity and Automation play an important role in our daily life? From a leadership POV, who in your workforce has access to what? This is even more crucial to understand now since the dramatic increase in a remote users has become more common in the new normal.
How can you enable your digital workforce to achieve success? How can I motivate the company culture to embrace change? If your organization is not embracing the change that is happening, it can have grave effects on security and productivity.
What is Value Stream Management? Who in leadership needs to analyze the value? Value stream management is a lean business practice that helps determine the value of software development and delivery efforts and resources so that you can make complex processes visible and ready to pivot, if needed, to drive more value.
What is AIOps? What is the future of DevOps in IT? How can it help measure ROI? What are the limits of these tools? How are IT administrators able to trust the recommendations from the AI? Find out now!
Herve Danzelaud gives us a high-level introduction to our webcast topic for March 11th at 2 PM EDT on ITSM for Higher Learning.
What is Automation? What is Autonomous? Why are people confused between Automation and Autonomous? They are two distinct things, and we are here to help you understand the difference between Autonomous and Automation. Examples abound!
Top 10 strategies to secure your information. What should organizations be doing to protect their systems and networks from cyberthreats? Are your firewalls set up properly? Do you have intrusion protection. These are only a few of the strategies you can implement to keep your data secure. Listen! There is more information if you press play.
What are Service Orchestration and Automation Platforms? It represents the emergence of an enterprise orchestration engine that spans diverse applications and infrastructures. It's a new era and we're going to tell you all about the 6 elements that make up SOAP.
Where is Cloud Adoption is Still Needed? We focus on the Healthcare industry and why is has been slow to cloud adoption. You'll be surprised! The reasons are similar to other industries.
But Covid changed all that! Migrations and integrations are on the rise, but there are challenges that come from that....
What is a threat vector? What is people-centric security? What can you do to stop targeted email attacks? We have answers. Press play and find out how to ensure your organization never suffers a data breach.
10 Things IT Leaders Learned in 2020! The pandemic changed how things are done. Press play and learn about the new perspectives on the modern workplace. You need to get dynamic. We can ensure you are dynamic!
What is No code? How does it make developing business applications and custom portals easier? You don't have to be a seasoned developer to do it. Welcome to the future! Make self-service functions without writing a single line of code.
When the founders of Cherwell Software set out to develop an intuitive platform to automate service management workflows across the enterprise, they realized the importance of no-code development and put it at the heart of that platform.
The platform is designed to enable organizations to achieve higher levels of IT operational maturity, which is a modern take on doing more with less. Cherwell’s IT Service Management capability provides IT teams a pathway to greater IT operational maturity through pre-built, accessible and easy-to-implement workflows representing best practices for ITSM. No hand-coding required.
Join us on February 4th as our presenter, Thomas Scheel, to learn more about Cherwell's no-code development.
Can cloud revolutionize business architecture? What is the impact of cloud moving forward? It's been a slow process and people have been reluctant to adopt it, but every year it's growing faster than the year before. We are moving toward a total digital future. How can cloud help?
Remote work? It seems like the new norm. But working from home has forced dramatic culture changes at organizations across the world. But what are the risks? How can I secure my data? What is the right security approach?
More than ever before, understanding your people-centric risk and empowering your users to build a culture of security awareness is critical to protecting your organization. Join us for this special webinar on January 28 at 2PM ET to discuss how you can position your organization’s security for success with a people-centric approach.
How can your IT be more efficient and effective on a day to day basis? Proofpoint can help. What is Proofpoint? They help protect people, data, and brands against the latest cyber attacks. Email Protection provides multiple layers of security to detect and block malware and non-malware threats.
- Gain control with advanced email filtering and raise user awareness with email warning tags.
- Protect against compromised accounts with internal email defense.
- Stop business email compromise (BEC), phishing and ransomware attacks with multi-layered detection such as AI-based detection of imposter email.
What are the Asset Management needs of the federal government, state and local agencies, schools, and institutions? When it comes to FED and SLED, ITOM addresses digital and physical assets, making sure everything is financially A-OK. But how can all this happen and organizations still secure their data while maintaining compliance? Listen here for the knowhow and lowdown on the ins and outs.
How is work transforming due to the pandemic? What is going to happen in the future? We look into the crystal ball and discuss the impacts occurring around the nation.
Nathan George, President CEO of Flycast Partners, shares what you can expect from our organization in 2021.
Our newest Client Development Representative James Cardillo discusses his background and interests.
Top 10 Tips and Tricks for BMC Client Management. How is Asset Management involved as well? What are the latest updates and changes with the tool? We will explain them all! Stay relevant and be agile!
The Flycast Partners Account Management Team share their goals for 2021 with Rich Longo
Flycast Partners team members Bobby McCollough,(Sales Engineer), Gianmario Marras (Project Manager),and Thomas Scheel (Senior Consultant) share their goals for 2021 with Rich Longo.
With our experience and access to current resources, organizations can successfully execute small- and large-scale changes in a timely, cost-effective manner. For IT Service Management, IT Asset Management, Security, Automation, Identity Management, Project Management, and many other IT disciplines, our team of ITIL Certified professionals provides world-class training and ongoing support as organizations mature, offering education on the latest trends and tools to meet organizational goals.
Welcome our newest member to our Project Management Team Vaness Little-Racca. She shares a little bit about her life with us in her discussion with Rich Longo.
Flycast Partners Sales Engineer, Kyle Hamilton, talks about what he will be covering on our December 17th BMC RemedyForce Tips and Tricks Webinar.
Rich Longo interviews Flycast Partners newest Client Development Representative Benjamin Sanchez.
Rich Longo talks with David Apple, Director of Sales Operations of Flycast Partners, on why he thinks Flycast Partners is a solution.
From years of practice and listening to customers, Flycast Partners has experience adapting to change rapidly and mitigating risk pro-actively. At every stage of the engagement’s duration, our knowledgeable and motivated staff is available for support. Customers can access the right resources, receive consistent scheduling and status updates, and more efficiently navigate a complex project successfully alongside a skilled consulting team focused on providing excellent customer service.
The Flycast Partners Account Management team share what they are thankful for in 2020. Here Brenda Puff, Brett McKenzie, Daniel Heckman, Lance Garret, and Richard George all chat with Rich Longo about what is most special for them this Thanksgiving.
Rich Longo and Lamon Wade of the Flycast Partners Project Management Team, talk about all that they are most thankful for this Thanksgiving.
Ethan Collins of Flycast Partners BDR team chats with Rich Longo about what he is thankful for 2020.
Pam Boyd and Glenn Martin of the Flycast Partners North American L1/L2 Support Team share what they are most thankful for in 2020.
A few of the Flycast Partners Senior Consultants talk about what they are thankful for in 2020. Join Rich Longo with Jerry Huscher, Bill Griffis, Nic Cunningham, and Chris Brunson as they talk about the good of 2020.
Flycast Partners CEO, Nathan George, and COO, John Postorino, talk about what they are most thankful for this Thanksgiving 2020.
Julisa Coria, Senior Marketing Specialist at Flycast Partners, and Rich Longo talk about the things they are most thankful for this Thanksgiving 2020.
Even with the proper training and certifications, Support Analysts need to offer more than the latest technologies, well-defined support processes, and tools for tracking metrics. Our experienced team of certified and trained Support Analysts are knowledgeable, attentive, and possess a genuine desire to go the extra mile. They listen to customers, adapt, watch for patterns, and share in the excitement of fostering maturing partnerships. When our customers renew their annual maintenance and support contracts, it is because of the teamwork of our Support Analysts. Ingrained in their attitude, care, and decision-making is the overarching goal of making a Customer for Life.
No single vendor can deliver a selection of products that provides for all the demands of an organization’s IT shop. When an organization speaks directly to a vendor, their job is to position their product in the best light and sell it to the customer. It is not our intention to be a one-stop shop for any organization, but rather serve as a boutique specialist for your IT needs.
Flycast Partners COO explains why you should consider Flycast Partners as a solution to your IT needs.
In this episode, you will hear from Reuben Kelly, one of our new Client Development Representatives. He gives us a peek into his background and life.
During this podcast, I will introduce you to one of our newest Support Analysts, Pam Boyd.
Auslyn Groups Michael Vikdal presents a high-level view of our October 29th webinar on ITIL Simulations.
Meet Flycast Partners latest family addition, Adam Montgomery. Hear all about where Adam came from and what led him to Flycast Partners.
In this episode, Kyle Hamilton of Flycast Partners will introduce our Government Discovery webinar for October 22nd.
Sreedhar Reddy of sigmaGO gives a quick introduction of himself and sigmaGO. He shares the history and reasons behind the app. Sreedhar gives us a high-level introduction to our September 9th event.
Bart Damons, a Flycast Partners Business Analyst, talks about how he became interested in technology and IT.
Bart Damons and John Rodriguez share how they make sure our customers get the services they need to for their projects. They explain some things to consider before getting into an IT project and more efficient ways to get through it.
Chris Brunson, Senior Consultant at Flycast Partners) and his wife Rebecca tell us how their lives have changed at home due to COVID-19.
Flycast Partners COO John Postorino and his daughter Isabella share how their family life has changed because of COVID-19.
Thomas Scheel explains a new automated workflow capability that he and the team created fro the Cherwell ITSM Tool.
Cristy Castano, a Senior Consultant at Flycast Partners, chats with Rich Longo about the human factor of the remote workers' daily grind.
Jeff Abbott, Ivanti's President, talks with Rich Longo about where Ivanti is today and where they are headed in the very near future.
Bobby McCullough gives us a teaser on his July 23RD webinar. Are you ready for your next security audit? Never been a part of a security audit? Attend our webinar on Surviving a Security Audit to understand what to expect and why it is needed. Learn how to be better prepared and how to get the most out of the audit when your time comes.
Join us on Thursday, July 23rd at 2 PM EDT with Bobby McCullough for our Surviving a Security Audit
How do you incorporate more processes in an increasingly complex environment?
This is a necessary move to ensure that systems are stable and reliable, but the problem is that it also introduces a not insignificant workload and often leads to delays. If not managed properly, this can drastically reduce the productivity of development initiatives designed to improve those systems. How can you reduce the risk? Listen in for answers.
Bobby McCullough gives us a brief overview of his July 16TH presentation on Purchasing Enterprise Software. When making decisions for purchasing enterprise software, you must first take into consideration how these decisions will affect your whole organization. If you are new to a large organization for the first time or if your organization is thinking about purchasing enterprise-class software, this webinar is for you. We will cover best practices for both organization and process for purchasing enterprise-class software. Join us on July 16th at 2PM EDT.
Alex Sutton of Ivanti tells us about all of Ivanti's upcoming events. We also discuss how events will evolve going forward.
Kyle Hamilton gives us a taste of our July 9th webinar topic. Are you ready to remove complexity, empower your users, and accelerate your business? BMC Helix Remedyforce is an IT service management solution built on the Salesforce Platform™, the world’s most widely recognized cloud platform. It combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation.
Built with speed and flexibility in mind, BMC Helix Remedyforce is the ideal service and support solution for the modern IT ecosystem. For organizations looking to simplify their infrastructures and run high-speed IT with a focus on value, BMC Helix Remedyforce is the perfect fit.
Join us on July 9th at 2 PM EDT with presenter Kyle Hamilton to learn more details about BMC Helix Remedyforce and how it can help you as a Salesforce Platform™ user.
Pierre Aeschlimann of Cherwell, shares with us the import things to think about when replacing your ITSM tool. Many organizations like yours have invested in ITSM software with the goal of modernizing your IT operations, improving productivity, and in the process, enhancing overall experience for your employees. Years later those same organizations are now asking themselves, have I achieved those goals? Is the value delivered worth the high price? It’s these questions that have dominated discussions within many organizations today. Sound interesting? We can help.
David Apple and Rich Longo have a discussion about what the new needs and new "Norm" are for our existing and future customers.
A leader cannot lead unless they have followers. In most instances, followers are more important and have more impact than the leader. Understanding the overall impact of follower-ship on leadership is critical to an organizations success. Our COO, John Postorino will provide his prospective on the two and how to identify and cultivate team members based upon one of their four follower-ship types.
Dean, Nic and Thomas each discuss their upcoming blogs. They give you a little teaser on their different blog topics Benefits of Centralized Workflow Automation, Failing to Succeed in ITSM Design and Maturing IT Processes can Hamper Progress to New IT Solutions.
Brenda talks to Rich Longo about teh obstacles that she encountered while moving during COVID-19. She gives a very lighthearted account of the obstacles she had to over come to get to Cleveland, Ohio from St Petersburg, Florida.
Everett and Rich discuss the effects that the COVID-19 pandemic have had on IT. They talk about what the future may look like going forward for organizations.
In this episode, Carrie talks about her journey to get to where she is today. She enlightens us on where Ivanti is going and what some of their up coming events are.
Rich Longo interviews Seth on his thoughts about the changes now and after this pandemic. Seth talks about some of the new focus of Ivanti Software and shares his thoughts about the future of IT.
Cristy Castaño has always worked remotely, so this new transition is no challenge for her. But as a Senior Consultant, she works directly with customers and is experiencing new challenges through them. This has helped to bridge that connection between Cristy and our customers as she's able to understand what they're going through from years of experience.
This quarantine is the perfect time to work on projects that you haven't had the time for. In Kyle Hamilton's case, there's no excuse for neglecting his motorcycle anymore. All the promises that he made to take care of it and ride more often can finally be kept. What are some projects that you've picked up during this extra time?
Simple tasks seem a little harder nowadays. Kim Gagon, Director of Operations at Flycast Partners, has noticed new challenges that customers weren't prepared for. Luckily there's a solution for everything no matter how small or large the challenge. Tap to listen for a few tips that can help to make every day a little easier.
Who else is discovering hidden talents about themselves during this quarantine? Bobby McCullough, Sales Engineer at Flycast Partners, and his family are making the most out of this current pandemic by finding new ways to communicate and get things accomplished. What new things have you tried during this quarantine?
What's been something about the current pandemic that's still taking time for you to get used to? Luckily at Flycast Partners, we were prepared to accommodate our employees and customers. Being considerate of everyone's situation and being flexible is key to making this new transition successful. Check out other tips from Bill Auvil, our Chief Customer Officer.
Meet Mark Parker, one of our Lead Development Representatives at Flycast Partners! Mark's love for traveling allowed him to try out different jobs before joining us. But it's never too late to ground your roots and continue to strive for success. Get to know Mark and how he's continuously working towards his goals.
Rosemary Lieberman is helping make our customer's BMC Track-it! reporting easier by giving you a better picture of your workload and ticketing system. Find out more here!
When's the last time you experienced something negative that in the long run turned out to be positive? We all need that little push that will get us out of our comfort zone. That little push could lead us to the stepping stones to our success. Find out what led Tom Whitfield to join the Flycast Family.
What makes Ivanti's UEM so great? We're glad you asked! You sent in your questions, and we have the answers here for you. Mike Mosely, one of Ivanti's Unified Endpoint Management experts, joins us in this podcast to help you understand how Ivanti's solution can ease your current IT struggles during these difficult times.
During these times of uncertainty, it can be hard to trust that businesses truly understand what you and your organization are going through. But we're all human behind the screens and on the other end of the line. We have your best interest because we're all in this together. John Postorino, Chief Operations Officer, joins us in this podcast to provide you with the different ways that Flycast Partners can alleviate your new and old IT struggles.
Talk about being "seasoned"! Working in a job field you love for 25+ years, traveling all over the world, learning languages, owning almost a zoo in your house—Life has been good for Cristy Castaño, one of our Flycast Partners' consultants. Find out about her adventures and what she's been up to all these years.
Mental health is important. For that reason, we're taking some time to distract ourselves with Tiger King! Spoiler alert for those that still haven't watched the new docuseries, we will spoil it here. So many questions left unanswered, and of course, we all have our own opinions.
It hasn't been a usual business day lately. There's uncertainty about many things, but we must keep moving forward despite the difficulties around us. How is your company moving forward? Flycast Partners and Ivanti workers are adjusting to the change differently than most companies. Alex Sutton, Channel Marketing Manager at Ivanti, is here to tell us how they're managing and some tips to help you prevail.
As we're impacted by COVID-19 every day, we have to stay vigilant. Ryan Schweppe has been working in the IT space for over a decade and knows the risks that people take in order to provide services and help for others. Here are a few tips to keep you and your team safe and how to keep your business operating remotely.
Dean Pierce, one of our Senior Consultants, is not messing with the Coronavirus. Working in healthcare for 7 years has helped Dean learn how to deal with such epidemics from an IT perspective. Don't overlook these simple tips, find out what they are here!
In under 5 minutes, we can help you understand a little more. Brian Kerr, Director of Support Services at Flycast Partners, joins us in this podcast to answer your EPM Remote Administration Services questions. Send in your questions too, and we'll continue getting answers to you from our experts.
First of all, what makes us so different from other Remote Administration Services? Our Service Delivery Manager, Ryan Schweppe, and our Sales Engineer, Kyle Hamilton, join us to give you a quick overview of Flycast Partner's RAS, as they answer commonly UNASKED questions. We're confident we can help you get back on track, and here's how.
Just when you thought you knew it all, things are, well... changing again! Get the latest updates here on Change Management from our ITIL guru, Chuck Spencer and find out if what you know is still current.
David Segarra knew that IT would be a challenge with the constant changes that occur, which is why he joined the team in the first place. He's eager to learn and we're excited about that. Get to know him here!
At Flycast Partners, we only strive for the best—John Postorino, our new Chief Operations Officer, is here to continue making our customers and our company successful. In case you haven't met John, take a few minutes to get to know John and what he'll be bringing to the table.
Everyone has a different path in life and has different experiences that lead to this exact moment. Check out our incredible BDR team at Flycast Partners in this podcast as the whole team gets together for you to get to know their unique backgrounds and how they decided to be part of the Flycast Team.
Matt Nix isn't new to the IT space as his passion to expand his knowledge brings him from one role to the next. Matt has taken different roles at Flycast Partners but is currently part of the L1 Support team. Find out who you'll be working with as we get your organization on the right track to success.
At Flycast Partners, it's not B2B or B2C—It's H2H: Human 2 Human. We're here to understand you and help you with your IT business needs. Josh Young joins us this week so you can get to know one of our BDR team members that works hard to build strong relationships with our customers.
Flycast Partners Support Services team is committed to consistently exceed your expectations by providing the highest quality of care, technical expertise, and professional courtesy—Michael Spears, one of our Senior Support Analysts can attest to that. Get to know Michael here!
With the new premiere of Doctor Who on January 1st, we definitely had to take some time to talk about what's made the show so great all these years. Scott, Kyle, and Rich join us from Flycast Partners to discuss all the Doctor Who details.
Are you curious as to what goes on behind the scenes at Flycast Partners? We're kicking off 2020 with our newest team member to join us: Josh Sewell! It didn't take long for Josh to realize that we're a big family here at Flycast Partners and we're definitely glad to have him on board. Find out why Josh fits right in!
SpoilerAlert | Watchmen has come to an end, but the conversation continues! Rich, Taylor, and Marshall join us again to discuss the mindblowing Watchmen finale. Were all of your questions answered? Will there be a second season? Does any of it make sense finally? Tap to hear what we think!
SpoilerAlert | As fans of all things Star Wars, of course, we need to talk about The Mandalorian! Our host, Rich Longo and our Lead Creative Strategist, Marshall Shepherd, join us this week to recap the show with a few things that you might not have noticed while watching. Hear all about it here!
SpolierAlert | In case you haven't seen Watchmen, now is your time before the release of the final episode coming up soon! Will all of our answered be revealed during this final episode or will we be left more confused than ever?
Security expert, Kelly Leseberg from Ivanti, joins us in this podcast to discuss Ivanti's security solution. Forget working with multiple tools to get the job done—With Ivanti one is all you need. Find out more!
As we approach the new year, you're probably looking to save money. Here's your chance—Receive all the major Ivanti products for about the price of one additional product. Michael Dailey joins us in this week's podcast to inform us of all the details and more. Listen to find out more!
Are you ready for the NEW Star Wars: The Rise of the Skywalker Movie Premiere?
Join us with Ivanti on December 20th in a reserved movie theater to watch the premiere, receive a $25 gift card to spend on food and drinks, and enter to win a lightsaber! Bring your colleague, friend, or spouse too! RSVP before we run out of open spots! Check out the event on our Publisher Events page and stay tuned for more Ivanti updates.
For the first time, we have a Flycast Partners member from the Financial Team join us for a podcast: Brandy Powell! Despite being new to the team, she's already fitting right into the Flycast family. If you're a current or future customer, you'll get the chance to speak with Brandy. Get to know her beforehand here!
Are you looking for Professional Services for your organization? Find out everything we do here and how Machele and the Project Management team can help! Machele Cameron—In case you don't know this already, you are awesome, and we are all so happy you're part of the Flycast Partners team!
When's the last time you stepped out of your comfort zone? Initiating a career in IT can be challenging, but Christian Hotchkiss is already assimilating into this ever-changing career. Information technology is ramping up more than ever, and it's not stopping any time soon. Hear what Christian has to say about his decision to focus on IT and why your organization needs to focus on it too.
Keshaun Greene is part of the hardworking BDR team and has spent many years taking care of customers at different locations prior to working at Flycast Partners. Keshaun continues to strive for success and is ready to help you achieve your business goals. Take 5 minutes out of your day to get to know Keshaun here!
Martinique Sykes has been a great addition to the Flycast Partners team! His interest in technology started from a young age due to a great influence in his life and has grown as he continues to expand his knowledge. Take a few minutes to get to know Martinique here!
Nick Gehr, a Sales Engineer from Ivanti, joins us this week to highlight Ivanti Endpoint Manager, while tying in all of the components of Unified IT. Nick started as an Ivanti customer, so he knows the challenges that EPM can solve for you and your organization. Learn more here!
We'd like to give a warm welcome to Andrew Gabriel, one of our newest Sales Engineers to join the team! With a strong background in tech and several work options to choose from, he chose Flycast Partners—Find out what made us stick out among his options!
Ivanti Automation can save time, reduce errors, and overall aid the company with timely matters. Join us in this podcast with Peggy and Matthew from Ivanti as they answer questions and discuss Ivanti's Automation. Learn from the experts here!
Our Professional Project Management team at Flycast Partners works incredibly hard for YOU. To show our appreciation, Rich Longo and Chuck Spencer take some time in this podcast to brag about our super Project Management powerhouse. Contact us to find out how we can help you with your different services and needs.
Anthony Perez, one of our newest members at Flycast Partners, knows the importance of having that seamless communication with our customers. With dedication, Anthony takes on the challenge to learn new languages in order to accommodate customers in order to break that language barrier. Find out more about Anthony here!
Susan Edel worked with companies such as IBM, Oracle, and other large organizations before joining Ivanti, which allowed her to obtain a great amount of experience and knowledge that has tremendously helped in her current position at Ivanti. Talk about a powerhouse! Get to know more about Susan here!
Sometimes life takes you in a completely different direction than expected—That's just the way life works. Lance, from Flycast Partners, joins us in this podcast to tell us about his initial journey that didn't involve IT at all but still helped him in his current position.
Talk about Star Wars fanatics! Neal and Trent joined us last week, and now this week we have Kris Shirley and Taylor Hastings join us for a Part 2 discussion on the new Star Wars movie coming out soon. Check out what they have to say here!
Linda Kirkpatrick joins us again! This one's for all of you music lovers. As music genres continue to evolve and merge, we continue to be surprised by the creativity of these artists that manage to leave their mark in the music industry and overall culture. Do you have any recommendations for new music that we all absolutely need to listen to?
Even with the first teaser trailer dropping, fans are still left wondering about the specifics of the plot. Star Wars: The Rise of Skywalker will be the third and final chapter in the Star Wars sequel trilogy—Trent and Neal, from Flycast Partners, are ready. Hear what they have to say and what they expect will happen. What are your thoughts?
John Rodriguez, one of our Business Analyst at Flycast Partners, joins us in this podcast to tell us about his unique journey that led him into IT. Despite the crazy ride to get to where he is right now, John continues to work hard to achieve his continuous success. Get to know John here!
How was your experience while obtaining your ITIL® Foundation certification? Chuck Spencer joins us this week to update us on ITIL 4 and the significant differences that people have seen compared to previous versions. & there's still more to come! Get the inside scoop here.
Are you looking for the latest updates and news on OpsRamp? Jordan Sher, director of Corporate Marketing for OpsRamp joins us for another podcast! Learn how to present a better solution for improving IT efficiencies, delivering improved customer experience & enabling innovation throughout your organization, by bringing ITSM & ITOM practices together.
Are you interested in moving to the Cloud? Let Flycast Partners help you! Dan Podsobinski is here to inform you about the different options that we offer as well as help you make the move! Find out how!
Rosemary Lieberman has an incredible amount of knowledge that she brings to the table and to this podcast! Curiosity and determination are needed in order to succeed, and from the very start, Rosemary has used these to her advantage. Find out how here!
Denny Riley, the Global VP Channel at OpsRamp, joins us in one of this week's podcasts. OpsRamp is the world’s first service-centric AIOps platform for hybrid IT infrastructure monitoring and management. Don't wait—discover their capabilities here!
This week we were fortunate to have Curtis Rapp, Area Vice President of Ivanti, join us for a podcast! Curt has been at Ivanti for many years and is fully equipped to help you integrate all services and offerings for your organization. Curious to know what's the "secret sauce" that makes Ivanti so unique? Find out here!
We'd like to give a warm welcome to Scott Sterling, our newest member to join Flycast Partners! Scott comes to us with a ton of educational experience prior to joining, and he's ready to take on the challenge to learn more with us. Get to know a little bit about Scott here!
Meet Blake Billington, one of our new Lead Development Representatives at Flycast Partners. If you haven't had a chance to speak with him, hopefully, you will soon, because he's quite the character. Get to know Blake briefly in this podcast and find out what he does outside of Flycast Partners.
How many of you would jump into a lion's territory? Neal Sandy, one of our Customer Success Managers, joins us in this podcast to tell us about what he used to do before coming to Flycast Partners. Find out here!
Don't wait any longer - Discover what Ivanti can do for you and your organization! Jason Bailey joins us in this podcast to inform the audience about Ivanti's products and services, and how they've successfully become the dynamic organization that they are today. Learn more about them here!
Interested in moving your organization to the Cloud? Let Ivanti help you! Erik Pedersen joins us in this week's podcast to give us the inside scoop; Learn more about Ivanti Cloud and how easy is can be to migrate your organization!
Are you working with Flycast Partners or considering it? Take a few minutes to hear from our Service Delivery Manager - Ryan Schweppe. Our team prides itself on having such dedicated and professional members in order to bring you success. Get to know us here!
Linda Kirkpatrick makes several valid points in this week's podcast that might make you change your perspective or instead coincide with what you might have already been thinking. Are we breaking the stereotypes or validating them? Give us your thoughts!
Brenda Puff, from Flycast Partners, has led the path for strong women that take on the challenge to excel in a male-dominated industry. Tune in to find out how she's made her way up despite the obstacles that she's had to encounter.
Most of us are busy making a living which leads us to forget to make a life for ourselves. If you're struggling to find the balance between work and your own personal life, tune in for some helpful advice from Daniel Heckman at Flycast Partners. The struggles never end, but things can definitely get a lot easier.
We bring you the last Game of Thrones podcast...ever? Will there be multiple spin-offs? Were you happy with the ending or disappointed? Are you going to sign the petition to remake Season 8? Tap to hear what some of our Flycast Partners members & customers think of the last episode, and comment your thoughts!
Everyone comes from a different place in life, but ambition and hard work help us to overcome the challenges and struggles that we face every day. Jessie Schell, from Flycast Partners, joins us in this podcast to share her story as a strong woman in IT and the sacrifices she's had to make to get to where she is now.
SpoilerAlert | As mentioned before, we are continuing the conversation on Game of Thrones as we recap our favorite moments! This week, we have new people joining the conversation, including customers that love Game of Thrones as much as we do! Make sure to let us know your thoughts below!
Carrie Pymm, from Ivanti, joins us in this podcast to tell us about her journey that led her to field marketing, as well as to update us on upcoming events that you're not going to want to miss! There's always something to take away, whether it'd be free giveaways or useful knowledge!
SpoilerAlert This week we have Dean Pierce, from Flycast Partners, discussing Star Trek Discovery for all fans out there. Take some time out of your busy day to take a listen and give us your input! We'd love to hear your thoughts!
Richard George, an account manager at Flycast Partners, has a secret part of his life that most people wouldn't know about, and he gives us the full scoop here. You'll be surprised to find out what Richard used to do before he got involved in IT.
Does your job require a lot of traveling? As a consultant, Linda Kirkpatrick, from Flycast Partners, does a lot of traveling throughout the year. In this podcast, she gives us a few tips so that your traveling experience is a little less hectic each time. Are there any other tips that you can add to the list?
The Games of Thrones conversation is going to continue, as members of Flycast Partners will be starting a weekly podcast to discuss scenes, characters, and thoughts. This week, we have Matt Nix as he recaps some highlights from last season to kick off the new season!
Linda Kirkpatrick, from Flycast Partners, joins us this week to tell us about the changes that came with the re-write of BMC Track-It! Find out how things have changed and why Linda is so excited!
Who else loves getting on the open road and cruising on the highway? Kyle Hamilton, from Flycast Partners, didn't ride motorcycles until recently but has already encountered many experiences on the road. Hear what Kyle has to say about the good times and the not so good times he's had on his bike. What are some of your motorcycle stories?
Bobby McCullough, from Flycast Partners, joins us this week to talk about how the recent Boeing 737 Max problems could be related to Agile/Scrum methodology. Technology can produce great results, but with recent disasters, do you think there needs to be a better balance between human and technology?
This week we have Darren Cunningham, the Vice President of Marketing at Opsramp! As one of our most recent partners to join us, we are fully aware of Opsramp's capabilities and what they can bring to the table. Take some time out of your day to find out what Opsramp can do for your IT organization here!
Everyone is talking about automation and organizations are seeing the value when it comes to the future of IT. Matt Peters, from Ivanti, joins us in this podcast as he talks to us about how automation has improved multiple processes. How has automation improved your processes?
Flycast Partners would like to welcome our new members of the team. We're constantly updating and upgrading, so it's good to have people that are up for any new challenge. Join us for this podcast as we introduce Bobby, Kris, Cynthia, and Matt!
If you're a fan of Game of Thrones, then you'll be excited about this week's podcast. Trent Vincent, from Flycast Partners, continues the conversation on the new season that's coming soon! Hear all about it here and let us know your thoughts!
Game of Thrones fans, this one's for you! This week we have four Flycast Partners members discussing the show, and you're not going to want to miss this!
Evan Carlson from EasyVista joins us this week to inform the audience on their Self Help solution! Find out if this could be the solution that you've been looking for!
You're not going to want to miss this podcast! Nathan George, the president of Flycast Partners, joins us this week as he discusses Rich Longo's driving skills! Fuel your laughter with what Nathan (and everyone else) thinks about Rich's driving!
Joel Salinas, from OpsRamp, joins us this week to talk about his encounters when it comes to customer's pain points and the way IT Operations is evolving and how OpsRamp is filling the gaps.
Being in Florida, we take for granted all the beautiful weather, and the not-so-beautiful weather, although it never gets bad as other places. Kim Gagon, from Flycast Partners, reminds us how fortunate we are; Hear her story here!
Steve Morton, CMO at Ivanti, describes their vision for Unified IT as a way to ease transitions and allow different parts to work together. Flycast Partners and Ivanti work closely together to achieve similar goals. Hear all about this partnership!
The breaking down of Ivanti's Unified IT is fantastic, and McKay Allen tells us all about Ivanti's goals for 2019. Hear all about the way they continue to surprise us by thinking outside of the box.
Join us this week as we converse with Reza Parsia from Ivanti.
Don't miss Nashville Interchange in April! Ivanti's events are always a blast, and we know they won't disappoint this year! Make sure to register today! Tap on the link to register - http://bit.ly/2UYvV5P
As customer demands increase, so does the need for faster and more efficient services. Technology has transformed the world and facilitated many everyday tasks. As it continues to advance, will we be able to keep up with technology? Join us this week with Michael Durrant from Flycast Partners!
Kevin J. Smith, from Ivanti, joins us this week as he tells us all about his new book One IT, One Business. It's important to keep moving forward with technology and to stay up to date. Listen as Kevin explains why companies have failed and how other companies remain on top!
ITIL 4 IS HERE! We all know you've all been anticipating this release, and we're excited to give you an inside scoop directly from our ITIL guru, Chuck Spencer! With so many changes, there's so much to talk about!
Life has a way of giving you things you didn't even know you wanted. Your plans might be leading you in one direction, but that's not always what life has planned for you. Thomas Scheele, from Flycast Partners, worked to obtain his degree as a DBA, but that's not what life had planned for him. Hear all about it here!
The IT world has progressed so much over the years. Bob Shelton has lived through extraordinary changes in technology and tells us a little about these changes. Get to know Bob and the importance of his position at Flycast Partners!
You never know how much you'll truly enjoy an experience unless you completely get out of your comfort zone. Gary Guglielmo, from Flycast Partners, didn't know he would enjoy his current career choice as much as he does now. Find out how a negative situation ended up being the door to his success.
Mark Cutts, from Flycast Partners, has been in consulting for almost 15 years. Throughout these years, Mark met incredibly diverse people, as well as experienced different and memorable situations. Hear all about Mark's story here!
Cache Walker, from Ivanti, drives value for the customers and has the chance to interact and develop solid relationships with thousands of customers. Interchange is coming up, and this will be a chance for Ivanti and Flycast Partners to meet more incredible people!
Most IT professionals would agree that the interest in technology usually starts at an early age and develops throughout the years. Listen to Terry Hartup's story! Terry Hartup, from Flycast Partners, also tells us a little about the new Track-it 2018 changes, hear all about it here!
Brian Zentner, from Flycast Partners, tells us how he decided to take the road to IT. Listen for some tips and tricks on how to prepare if you're looking for service delivery!
Nashville Interchange is coming up in April! McKay Allen from Ivanti, is just as excited as we are to visit the city, interact with customers, and receive feedback in order to prepare for upcoming years. Listen now to find out more info!
Seth Tossie, one of Ivanti's channel managers, joins us this week's podcast to share some wisdom with our audience. Join us as we take a few moments to recap Ivanti's evolution as they recovered from their own troubles and tribulations, yet are gaining momentum in their success.
Join us this week with Chuck Spencer as we focus on Organizational Change Management. Even if you already have a system in place but are still finding yourself in disarray in basic work delegation and collaboration, then it's time to fix this issue immediately.
The only way to stand out among all the competition is to work hard and to think above and beyond from the rest, not matter what obstacles come your way. Ian Abercrombie, our superstar consultant, tells us his experiences that led him into the IT industry.
Jordan Sher from OpsRamp, our NEW publishing partner, joins us in this week's podcast to tell us about OpsRamp's beginning stages leading up to the OpsRamp that we know today!
Ian Abercrombie, one of our senior consultants, tells us about how he used his skills in tech to construct his home tile by tile, line by line. Technology can be utilized in many more things than you can imagine!
We have another special guest in this week's podcast: Steve Eror from Ivanti! The holidays are here, and everyone is busy getting ready with food, friends, and family. Join Flycast Partners and Ivanti as we chat up on upcoming events!
ITIL 4 is launching in February, and big changes are going to occur. Everyone is going to have to take Itil foundations again; The foundation of service management will be changing. Find out why as Chuck Spencer gives us an inside scoop here!
Never give up if you're unhappy with what you're doing. Sometimes you have to go through different experiences and careers before you find your calling. Kyle tells us about his own experiences of how he started in physics and moved into finance to finally ending up in IT service management.
Join us for this week's podcast as Bobby McCullough talks about the differences between platforms vs. the actual needs of organizations. If you've ever found yourself asking, "what's the solution", "what's a platform", "what's a tool?" then Bobby can clear up some of these questions for you in this podcast!
Chuck Spencer started in ITIL before ITIL was even cool. Our ITIL guru tells us about his journey into IT. With all the knowledge the he obtained from a telephone company, Chuck was able to find where he truly belonged.
Linda Kirkpatrick tells us her story about her early realization that IT was her passion. Who knew that a simple backspace key could have the ability to impact people's lives? Listen to Linda's story about how she realized that mistakes could be fixed after all.
Changes are happening! Chuck Spencer talks to us about the NEW ITIL 4! There are so many questions that need to be answered, and Chuck is here to give us the inside scoop!
Are you just following processes because that's the way you were taught? It's time to think outside of the box! Enjoy this podcast with turkey anecdotes to get you contemplating why you do certain things and if it's time to look at them a different way!
Today, we are joined by consultant Dean Pierce and he talks about the new features of the Cherwell platform. Listen today!
On this episode we tackle one of the most heated debates, Star Wars or Star Trek? What's your favorite? Listen to this episode to hear Rich and Dean Pierce battle it out!
There are so many acronyms period, especially in the IT industry! How do you remember them? Listen to this podcast with ITIL Guru Chuck Spencer and a few Flycast Partners Sales Engineers discussing popular acronyms and what they mean.
What is digital transformation and why is everyone talking about it? Listen to this in depth discussion with ITIL Guru Chuck Spencer to find out more about it!
KPIs, metrics, and CSFs are all related. But how and what do they mean?? Listen to this podcast to find out!
What is the difference between a service request or incident request? Believe it or not, most people are confused by the two. ITIL Guru Chuck Spencer breaks it down!
One of the most heated debates in the IT industry is which comes first the process or the tool? Do you need to have processes in place first or do you need the software first? Our ITIL Guru Chuck Spencer and Sales Engineer Kyle Hamilton battle it out!
There is a new version of ITIL coming out! What does this mean for your current certification? What does a new version being released mean for the IT industry? Listen to this episode to find out!
Is getting ITIL certified easier with a virtual instructor or a physical one? ITIL Guru Chuck Spencer is back to discuss ITIL training and how to get the most out of it. He is also instructing a remote ITIL training course September 24-28th. Visit FlycastPartners.com for more information!
Today, Flycast Partners' Sales Engineer, Kyle Hamilton, joins us to discuss the most important needs he sees businesses struggle with in the IT Asset/Service Management industry. Listen today for some key insights!
Today, Flycast Partners CTO, Bill Auvil, and Director of Professional Services, Evans Martin, join the podcast to discuss what professional services is and what it can do for your business. Research has proven that when professional services is involved, it cuts down substantially on the time spent on a project. Listen to this episode now!
Today, we have Dean Pierce,a Flycast Partners consultant, discuss the biggest pain points in the IT industry. He works face to face with customers everyday and is able to see where they usually need the most help in. Listen to this episode for valuable tips!
If you are in the IT world, chances are you already know what a Business Development Representative is. How do BDRs at Value Added Resellers operate? Listen to this episode to understand the BDR perspective of the IT industry.
Sales Engineer Bobby McCullough and Rich Longo discuss the current state of IT operations management and the solution. They explain how important ITOM is and how it can really help your organization. Hit the play button!
ITIL Guru Chuck Spencer has helped hundreds of companies select which IT Service Management tool would be the best fit for their business. In this episode, Chuck and Rich Longo will discuss how you can go about picking the best ITSM solution that best fits your organizations' needs.
How are Nascar pit stops and IT service management processes related? Listen to this Flycast Partners podcast as Rich Longo and Chuck Spencer discuss it!
Rich Longo and Chuck Spencer of Flycast Partners sit down to discuss ITIL Guru Chuck Spencer's past in ITIL and why the ITIL Service Life Cycle is so important. Chuck will be doing a five-part webinar series where he dives into each stage of the ITIL Service Life Cycle.