Difficult Conversations -Lessons I learned as an ICU Physician: Recent Episodes
Dr. Anthony Orsini
Every critical moment in our lives starts and ends with a Difficult Conversation. As an intensive care physician, author, and frequent speaker on communication, Dr. Orsini has spent most of his career teaching key communication techniques that can help anyone navigate through the most difficult conversations. This podcast is about effective and compassionate communication. Each week our guests will tell their inspiring stories of triumph and tragedy and the role that communication played in the their lives. . Whether you are a doctor telling someone they have terminal cancer, a business leader who is trying to get the most out of his/her employees or an HR Professionals who is faced with separating an employee this is the podcast for you.
On this episode, Dr. Anthony Orsini and Liz Poret-Christ introduce guest, Laura Diaz-Freeland, whose twin daughters were born at the very limits of viability at just 23 weeks gestation. Laura’s memoir, “Not What I Had in Mind,” is discussed, highlighting the emotional journey and the deep empathy found in motherhood that she experienced following the birth of her extremely premature daughters. Dr. Orsini was part of the team who cared for her twins and they discuss the bond that Laura forged with the medical staff. Laura discusses at length the emotional rollercoaster, exhaustion and helplessness that she and her family experienced. The episode covers the profound advancements in neonatal care and the ethical dilemmas faced by parents and medical professionals in the treatment of such young infants. As a seasoned professional in marketing and creative writing, Laura’s poignant reflections highlight the importance of informed choices in the face of life’s most fragile beginnings, giving voice to the silent struggles and triumphs of preterm birth.
Laura advocates for parental choice and informed decision-making in cases of extreme prematurity, sharing insights from her 224-day hospital experience with her twins. She stresses the need for compassion from healthcare providers and the importance of informed consent. Dr. Orsini and Laura delve into the delicate conversations that occur in neonatal care, emphasizing the need for a supportive team approach to patient care. Laura recounts how, despite feeling alone during the initial decision-making process, she later felt part of a team at the Hospital that was committed to her twins’ survival. Laura also mentions the unique nicknames she has for the medical staff, like ‘The Godfather’ for Dr. Orsini, and ‘Behemoth Hands’ for the surgeon, reflecting their impactful roles in her and her daughters’ lives. For parents navigating this journey, we end with Laura sharing advice to parents to educate themselves, be gracious with themselves, and to not yell at the medical staff. Please hit the subscribe button now!
Top of Form
Hosts:
Dr. Anthony Orsini
Liz Poret-Christ
Guest:
Laura Diaz Freeland
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-X/Twitter
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Laura Diaz Freeland Website
Laura Diaz Freeland Instagram
Not What I Had in Mind: A Motherhood Origin Story by Laura Diaz Freeland
COFFEE + CRUMBS-“Delusional Hope” by Laura Diaz Freeland
In this episode, Dr. Orsini and Liz Poret-Christ are joined by guest, Dr. Samantha Winemaker, an associate clinical professor in the Department of Family Medicine, Division of Palliative Care at McMaster University in Ontario, and co-author of the book, Hope for the Best, Plan for the Rest: 7 keys for navigating a life changing diagnosis. Dr. Winemaker, an advocate for open communication, emphasizes the importance of patients expressing their need for honesty in their healthcare interactions, even when it involves tough conversations. Her work in palliative care, recognized by numerous awards and her co-hosting of “The Waiting Room Revolution” podcast, reflects her dedication to improving the healthcare journey for patients. She shares her personal path into palliative care, shaped by her medical interests and her desire to move away from internal medicine. Frustrated by the healthcare system’s delayed engagement with palliative care, she calls for a change, pushing for better public mortality awareness and suggesting that providers integrate palliative skills without necessarily labeling them as such to combat societal discomfort with death.
Dr. Winemaker’s critique of the healthcare system extends to the misconceptions surrounding palliative care and the need for rebranding to reflect its comprehensive role. She argues for mandatory training in communication and palliative care skills in medical and nursing schools to ensure providers are well-equipped to support patients effectively. She shares a story about a patient with lung cancer, to highlight the importance of informed decision-making and understanding the progression of illness. This episode also features insights into the book, Hope for the Best, Plan for the Rest, which offers 7 keys for navigating life-changing diagnoses, aiming to empower patients in managing their health. Dr. Winemaker aligns with Liz’s experiences with chronic illness, agreeing that patients should feel free to request full disclosure from their physicians to mitigate the fear of the unknown. She expresses her view on dying, considering it a natural chapter of life, and hopes to live her best life until the end without fear. Dr. Winemaker also shares her goal for the podcast and book, which is to educate patients worldwide, empowering them to navigate the healthcare system effectively and to manage their illnesses with confidence and knowledge.
Hosts:
Dr. Anthony Orsini
Liz Poret-Christ
Guest:
Dr. Samantha Winemaker
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Dr. Samantha Winemaker Website
Hope for the Best, Plan for the Rest: 7 Keys for Navigating a Life-Changing Diagnosis by Dr. Sammy Winemaker and Dr. Hsien Seow
The Waiting Room Revolution Podcast
Welcome to another episode of Difficult Conversations-Lessons I Learned as an ICU Physician. In this episode, get ready to explore the journey of Jon Brandt, a remarkable entrepreneur whose journey is not just about business, but about purpose and change, especially in the realm of mental health in educational settings. Liz Poret-Christ and Dr. Anthony Orsini dive into Jon’s recent sale of the Thrive Alliance Group, and his vision for integrating mental wellness into the fabric of our school systems. As we explore Jon’s journey, from the founding of Sage Day Schools to his innovative approach with Thrive Alliance, we’ll uncover the layers of a mission-driven life that has touched many.
Today, we trace Jon’s path from the loss that ignited his passion for mental health advocacy to the innovative ideas that propelled him into healthcare industry, revolutionizing patient care and worker standards. Dr. Orsini uncovers the milestones in Jon’s career, highlighting the value of an outsider’s perspective in healthcare innovation.
The discussion also touches on lessons learned from failures, the power of facing difficult conversations, and how his ventures have had a clear social impact. He also hints at his new venture, an educational program for entrepreneurs incorporating stoic wisdom, which is still in the early stages. Join us as Jon shares his insights on mental health, driving change, and leaving a positive mark on the world. Please hit the subscribe button now!
Hosts:
Liz Poret-Christ
Dr. Anthony Orsini
Guest:
Jon Brandt
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
The Orsini Way-Twitter
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Jon S. Brandt LinkedIn
Jon S. Brandt X/Twitter
Thrive Alliance Group
Difficult Conversations Podcast-Episode 191: Fighting for our Heroes with Corey Feist
National Healthcareer Association
The Road Less Traveled by M. Scott Peck
Welcome to Difficult Conversations. You may have heard the story of Dr. Lorna Breen, who was an accomplished physician that tragically took her own life during the spring of 2020. Today, Dr. Orsini and Liz Poret-Christ are honored to introduce guest, Corey Feist, who is the co-founder, and President of the Dr. Lorna Breen Heroes’ Foundation. Corey dives into his personal journey, driven by the tragic suicide of his sister-in-law, Dr. Lorna Breen, and his mission to transform the healthcare system to support the well-being of healthcare professionals. The Dr. Lorna Breen Heroes’ Foundation’s work includes awareness efforts to break the stigma surrounding mental health issues, advocating for changes in licensing laws and credentialing questions to protect healthcare workers’ rights, and advancing solutions that aim to improve the overall well-being of the healthcare workforce.
Corey shares insights into the challenges within healthcare, such as electronic medical records and burnout, which prompted him to take action. He discusses the “All in Wellbeing First for Healthcare” initiative, that includes grants to fund well-being solutions, a starter kit for healthcare systems to kickstart well-being initiatives, and a focus on removing barriers to mental health access. We’ll also hear the significant progress the foundation has made, including the passing of the Dr. Lorna Breen Healthcare Provider Protection Act and the creation of the All In Champions Challenge Badge program,. Corey emphasizes the importance of healthcare professionals reaching out for help and clarifies that the most reliable source for information on the status of physician licensing and mental health concerns is their website because the foundation regularly updates this information. He also discusses the need to remove questions about past mental health issues from peer reference forms, stressing the importance of creating a supportive environment and ensuring confidentiality for healthcare workers seeking help. If you enjoyed this podcast, please hit the subscribe button on your favorite podcast platform and download this episode to hear more!
Hosts:
Dr. Anthony Orsini
Liz Poret-Christ
Guest:
Corey Feist
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
J. Corey Feist LinkedIn
Dr. Lorna Breen Heroes’ Foundation
Dr. Lorna Breen Heroes’ Foundation YouTube
National Physician Suicide Awareness Day
Dr. Lorna Breen Heroes’ Foundation Toolkit
All In: Caring For Caregivers
988 Suicide & Crisis Lifeline
Difficult Conversations with Dr. Anthony Orsini- Episode 88
In this episode, host Liz Poret-Christ along with Dr. Orsini, welcome guest Gina Jacobson, who discusses the Working with Cancer initiative. The initiative, born out of a heartfelt response to the need for better workplace support for employees facing cancer and chronic illnesses, aims to create a safe and positive environment for disclosing health conditions at the workplace. Gina, a survivor of stage four colon cancer, shares her passion for the initiative and her belief in the power of workplace support. The initiative has garnered support from major companies, including Yahoo, Disney, Walmart, SAP, Adobe, as well as The Orsini Way, all dedicated to fostering more inclusive and supportive workplaces, regardless of the company's size. Gina’s own experience surviving Stage 4 colon cancer and her belief in the power of workplace support have driven her commitment to this initiative.
Gina explains how companies can become involved in the initiative, emphasizing flexibility, and providing a framework with five commitment pillars. The conversation underscores the significance of teaching people how to support colleagues facing cancer and the need for a safe space for difficult conversations at work. The discussion also explores the challenges of sustaining the Working with Cancer initiative and ensuring continuous training. Gina discusses the importance of ongoing training, teaching people how to speak to and support their colleagues facing cancer. She emphasizes the need to provide a safe space for individuals and caregivers to have difficult conversations at work, how personal experiences and emotions play a role in advocating for the initiative’s global change, and its integration into inclusive manager training. Cohort sessions for managers are introduced as a way to offer intensive, real-time support. Gina highlights the initiative as a catalyst for promoting empathetic and compassionate communication in various challenging situations, extending beyond cancer. For more information, check out the Working with Cancer Pledge website and connect with Gina for more information. Hit the subscribe button now!
Hosts:
Liz Poret-Christ
Dr. Anthony Orsini
Guest:
Gina Jacobson
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Gina Jacobson LinkedIn
Strive for 5 with Gina Jacobson
Publicis Groupe
The Working with Cancer Pledge
Difficult Conversations Podcast-Episode 180: Recognizing Fear with Gina Jacobson
In this episode of Difficult Conversations, Dr. Orsini is joined by Chris Newlin, Executive Director of the National Children’s Advocacy Center (NCAC) in Alabama, where he’s responsible for providing leadership and management, as well as participating in national and international training programs for the protection of children. He has more than 25 years of experience working as a Forensic Interviewer, Victim Advocate, Therapist, and other leadership roles in child advocacy. Today, Dr. Orsini and Chris delve into the complex world of child advocacy. Chris sheds light on the emotional challenges faced by professionals striving to protect vulnerable children. We’ll hear about his background, tracing his journey from being an army kid to finding his passion for safeguarding children’s well-being. The episode explores the history and evolution of Children’s Advocacy Centers, highlighting their global impact in providing safe spaces for children to share their experiences.
The conversation shifts towards the vital role of forensic interviewers in child advocacy work. These professionals who interact with children and faced traumatic events like child sexual abuse, are discussed in detail. The challenges they encounter in building rapport, extracting accurate information, and creating a supportive environment are examined. Dr. Orsini shares his own experience working with forensic interviewers and child advocates through The Orsini Way and highlights their dedication to improvement. Chris talks about his TEDx Talk focusing on child abuse, the staggering economic costs of child abuse on a national scale, and he cites research on Adverse Childhood Experiences (ACEs) and their impact on health, productivity, and substance abuse throughout adulthood. Dr. Orsini and Chris Newlin discuss strategies for preventing burnout among child advocates, emphasizing the significance of self-care, staying genuine, and maintaining emotional engagement. We end with Chris sharing a personal experience of a difficult conversation with a family member facing a serious medical diagnosis and how he navigated through it. He emphasizes the importance of being patient, providing evidence, and allowing time for individuals to process challenging news.
If you enjoyed this podcast, please hit the subscribe button on your favorite podcast platform and download this episode to hear more!
Host:
Dr. Anthony Orsini
Guest:
Chris Newlin
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Chris Newlin LinkedIn
National Children’s Advocacy Center
TEDx Talks: Financial Impact of Child Abuse with Chris Newlin (YouTube)
Difficult Conversations Podcast-Conversations About Child Advocacy with Anthony DeVincenzo
Replay on Demand! Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my guest is the incredible Cy Wakeman, who is a drama researcher, a global thought leader, and New York Times best-selling author. She has been deemed “the secret weapon to restoring sanity to the workplace” and has helped companies such as Google, Facebook, NBC Universal, Johns Hopkins, and countless others how to navigate our rapidly changing world using good mental processes to harness energy wasted in workplace drama, and reinvent that effort into achieving profound business results. As a highly sought-after conference headliner, she’s a regular contributor on Forbes.com, The Huffington Post, and has been featured on the Today Show, Ask Gary Vee Show, and the New York Times Business Insider. Cy has published three books, the latest of which we’ll talk about today called, No Ego: How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results.
Cy tells us about herself and she shares with us her lifelong pursuit. She reveals some statistics about her research with hardworking, super achieving, professional people and how they spend two and a half hours a day in drama in the workplace. Dr. Orsini shares some advice about how he teaches healthcare professionals to help them prevent burnout and his concept of “It’s hard to fire your best friend.” Cy tells us she believes in two things, “you love people up and then you call them up,” and shares a story about an upset nurse and why she said to her, “If you were great, what would great look like?” She also talks about how self-reflection is the ultimate drama diffuser. Cy explains her concept of toggling up and toggling down. Dr. Orsini talks more about why he loves conflict resolution with a great story and clarifies how great leaders make you self-reflect and how to look at things differently. The topic of leadership and the culture of business comes up in the conversation, and whether or not we need to train the leaders and if there are some leaders that just have to go. Find out why Cy doesn’t believe in working on culture and why she said, “We don’t have to fix the culture, we have to fix the climate.” If you enjoyed this podcast, please hit follow, and download all the previous episodes.
Host:
Dr. Anthony Orsini
Guest:
Cy Wakeman
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
TEDx Presentation - How the Human Connection Improves Healthcare
Resources Mentioned:
Reality-Based Leadership
Reality-Based Leadership with Cy Wakeman Linkedin
Cy Wakeman-YouTube
No Ego Podcast with Cy Wakeman
No Ego: How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results by Cy Wakeman
Welcome to Difficult Conversations -Lessons I Learned as an ICU Physician. Liz Poret-Christ is our host and she’s joined by guest Molly Mattocks who is a writer, and end-of-life coach. Molly was an associate pastor before becoming a full-time caregiver for her daughter Izzy, who had neuroblastoma for nearly a decade before passing away in 2021. She is now dedicated to helping shift the cultural narrative around death because she believes our ability to embrace death is intricately woven into our ability to embrace life. We’ve had many conversations on this show about the importance of end-of-life discussions with some amazing guests, and although it’s sad and uncomfortable, we agree that the difficult conversation about our successful ability to transition out of this world is deeply connected to how we exist in this one. On her Instagram page, Molly writes insightful, heartbreaking, and inspiring letters to her daughter, Izzy. We see the indescribable heartbreak of a grieving mom trying to learn how to live without her daughter. Her Instagram page is a tribute to her daughter and a heartbreaking window into her soul. We are so happy Molly is here to share her story. As always, the promise on this show will be to inspire you and teach you how important communication is in medicine, business, and in everyday life.
Molly shares her experience caring for her daughter Izzy. Molly started writing letters to Izzy on Instagram as a way of coping with her grief and helping others in similar situations. She transitioned to coaching others and recently started end-of-life doula training and accepted a position as a hospice chaplain. She touches on the role of death doulas in supporting individuals during the dying process and emphasizes the importance of starting end-of-life conversations early, not being afraid to have them. She explains how grief is a process of getting used to loss and becoming a different person. Molly learned that grief is not a season of getting over the loss, but rather a season of getting used to loss and becoming a different person. We end with Molly sharing the difficult conversations she had with her daughter’s doctor about her terminal illness and end-of-life care, and how having these conversations helped her make decisions and provide her daughter with the end that she deserved.
Host:
Liz Poret-Christ
Guest:
Molly Mattocks
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
Liz@TheOrsiniWay.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Molly Mattocks Coaching
Molly Mattocks Instagram
Difficult Conversations about Death and Dying-Episode 175 with Julie McFadden “Hospice Nurse Julie”
The Problem With Dying-Episode 161 with Dr. Bruce B.J. Miller
Today, you’re in for a real treat because Dr. Orsini and Liz Poret-Christ are having a superstar loaded episode! This episode is about kidney donation. Liz shares a personal story about her daughter’s unlikely friendship with Frank Mara, Vice President of Community Relations for the New York Giants, and how he’s in need of a kidney transplant, which he’ll talk about with us. Also, on the list of superstars joining us is Matt Cavanaugh, an active duty US Army Strategist and President of the National Kidney Donation Organization. In 2022, he became the first living kidney donor to finish the full four deserts race in one year. Matt donated his left kidney in 2021 to a stranger and started a donation chain that facilitated eight transplants. Our next superstar is Ned Brooks, who’s the Founder and CEO of the National Kidney Donation Organization. He is a non-directed kidney donor who kickstarted a chain of three transplants in 2015. The organization has facilitated numerous transplants and helped find living donors for patients in need of a kidney transplant.
We start with learning about the National Kidney Donation Organization. They discuss the barriers to kidney donation and how the organization supports potential donors throughout the process and dispel misconceptions about kidney donation and discuss the physical recovery time. They explain that being a donor can be like an insurance policy for oneself, as donors move to the top of the list should they ever need a kidney later in life. Ned touches on the process of what happens after you donate your kidney. Matt shares his experience of becoming a sponsored athlete after his kidney donation and emphasizes that kidney donation has been a second wind to him. Ned discusses the differences between directed and non-directed donors and explains that non-directed donors often feel a deep sense of gratitude. Matt shares his most difficult conversation when he faced discussing his decision to donate with his family, particularly his wife. Ned tells us the story of the young mother that received his kidney and what happened.
We also have Frank Mara joining us. He shares his story of how he found out he needed a kidney transplant and meeting Ned, who’s been a godsend. Frank tells us his most difficult conversation, which was explaining to his kids what was going on. He’s had so much support from family and friends and after sending out emails asking for a kidney donation, many people have registered to donate, but he’s waiting to see if there’s a match. We’re all hoping for great news soon, Frank!
Hosts:
Dr. Anthony Orsini
Liz Poret-Christ
Guests:
Matt Cavanaugh
Ned Brooks
Frank Mara
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-LinkedIn
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
National Kidney Donation Organization
National Kidney Registry
Mara Family
Matt Cavanaugh Living Donor Games
Ned Brooks LinkedIn
Welcome to Difficult Conversations with Dr. Anthony Orsini. On this episode, Dr. Orsini is Co-hosting with Liz Poret-Christ. Today, they’re having a great conversation with Chuck Saia, who’s a Senior Partner at Deloitte and Member of the Quinnipiac University Board of Trustee’s, where he's the Chair of the Student and Academic Affairs Committee. In his thirty year career, Chuck has held various leadership positions at Deloitte, he’s a CPA, and holds an MBA from Quinnipiac University. He’s also the author of, YOU GOT THIS KID! Words of Advice for Young Leaders, YOU GOT THIS KID! Leadership Advice for Children, and is the Co-founder of YOU GOT THIS KID! Leadership Foundation, which focuses on teaching empathy and leadership to medical students. Chuck is a frequent keynote speaker at some of the largest companies and universities in the world. Chuck’s unique approach to teaching others about leadership is just one of the many wonderful things that we’ll be talking about today.
Chuck tells us his journey to becoming a successful leader and the importance of putting in the effort, being authentic, and having difficult conversations. He emphasizes the need to start with self-exploration, understanding what makes you special and different, and having enough thick skin to lead with your authentic self. He also discusses the impact of empathetic leadership and putting others’ interests ahead of your own. We’ll find out how he came up with the idea for his books, why he donates all proceeds to Lupus Research and Environmental Sustainability Studies, and how hisYOU GOT THIS KID! Leadership Foundation has had such a positive impact on his life. He also talks about the leadership training program he established for medical students at Quinnipiac University and how he thinks if we educate people more on the importance of team and mentorship to help people navigate through career and life, it might help in addressing burnout in the medical field. He shares his favorite part of the book about an eagle mom, and another part of his book with a caterpillar character that has a purpose. If you enjoyed this podcast, please hit the subscribe on your favorite podcast platform.
Hosts:
Dr. Anthony Orsini
Liz Poret-Christ
Guest:
Chuck Saia
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Chuck Saia LinkedIn
YOU GOT THIS KID! Leadership Foundation
YOU GOT THIS, KID! Words of Advice for Young Leaders by Chuck Saia
YOU GOT THIS KID! Leadership Advice for Children by Chuck Saia
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I have two amazing women joining me that are doing extraordinary work. My guests are Noa Ries and Kim Havens. They are Founders of Kahilla, which is an innovative digital platform to scale access to personal and professional development for underrepresented minorities in the corporate world. They had a vision in 2018, to transform the culture of the corporate world and see more equity in positions of senior leadership. Through their curated content and ongoing engagement, Kahilla helps members become more confident, informed, and emboldens them to make their own choices, whatever they may be. The spirit of empowerment, inclusivity, and accountability forms their core values, and every aspect of Kahilla, including their Diversity, Equity and Inclusion Policy, and charitable commitments. Noa and Kim are going to share with us everything you need to know about Kahilla, a company built by these amazing women.
Noa shares her story of starting her career in advertising and being an entrepreneur. Kim shares her story commercial real estate development. They tell us how they met through their children and decided after a meeting over guacamole and chips to form Kahilla. They have some incredible clients they work with in Fortune 500, as well as smaller organizations in commercial real estate, pharmaceuticals, and healthcare. We also hear about their memberships, as well as the new men’s program they are launching in April. Kim and Noa explain three ways they coach a woman who needs to have a difficult conversation: one-to-many, peer-to-peer, and crowdsourcing. They tell us what their biggest barriers were when they started the company just 4 years ago. They share their reason behind their recent decision to expand to minority men. Kahilla has a program for people called the Step Up Reach Down Gifting Program, and Kim gives us the details. There’s some great advice on what you can do to create a more inclusive environment in the workplace, as well as some advice for the facilitator of a meeting to make sure everyone’s included. Kahilla has individual memberships now available that are very affordable, and you get all the benefits of executive coaching, curated content, and community. We end with Noa and Kim sharing the most difficult type of conversations they’ve had and advice on how to navigate through those conversations. If you enjoyed this podcast, please hit the subscribe on your favorite podcast platform.
Host:
Dr. Anthony Orsini
Guests:
Noa Ries
Kim Havens
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Twitter
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
ResourcesKahilla
Noa Ries Twitter
Noa Ries LinkedIn
Kim Havens Twitter
Kim Havens LinkedIn
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today our guest is Mr. Ryan Estis, who is a globally recognized sales and leadership expert, speaker and author. Ryan has been advising clients on navigating change, improving performance, influencing culture, and accelerating growth. He’s a Founding Partner of ImpactEleven, where he’s helping define and shape a community that’s influencing culture and shaping the future of both personal and professional growth. In this episode, we talk about Ryan’s story and how he went from a rockstar rising sales professional to becoming one of the top keynote speakers in the industry. As a speaker, Ryan is known for his innovative ideas on leading change, improving sales effectiveness, and preparing for the future of work. He’s been recognized as one of “the best keynote speakers ever heard” by Meetings & Conventions magazine. His works and writings have been featured in Forbes, Fast Company, and Entrepreneur Magazines,. His book Prepare for Impact, coming later this year, offers a playbook for individuals to capture opportunity, accelerate growth, and leading into the future. As always, the promise on this show will be to inspire you and teach you how important communication is in medicine, business, and in everyday life.
Ryan shares his story about hearing a speaker that changed the perspective of his career and inspired him to follow his passion to teach and coach. We hear the path Ryan took to master the craft of speaking. Preparing for a keynote takes a lot of work, and we’ll find out about the hundreds of hours of preparation, perfecting the delivery, and bringing the energy into a conference. We hear how Dr. Orsini met Ryan and how he helped him bring his speaking skills to another level. Ryan tells us about how the word “community” kept coming up in his life, and this is what led to the creation of ImpactEleven, a place where people can be inspired to share, teach, and spread their message to the world. Dr. Orsini explains how attending the ImpactEleven Bootcamp had such an influence on him. We’ll find out about how bootcamp started and the meaning behind Ryan’s mantra, We’re better together! Liz shares the experience she had learning about ImpactEleven’s operating principle called, “Give generously, don’t keep score.” Ryan tells us about the importance of storytelling? He shares with us how a story about a cup of coffee changed his life.
Hosts:Anthony Orsini
Liz Poret-Christ
Guest:
Ryan Estis
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Ryan Estis Website
Ryan Estis Twitter
Ryan Estis & Associates YouTube
ImpactEleven
A Cup of Coffee Changed My Life-Ryan Estis-Goalcast (YouTube)
Welcome to Difficult Conversations. Today, we have Liz Poret-Christ hosting along with Dr. Orsini. A few weeks ago, when Liz was scrolling through Facebook, she came across the PELOTON Cancer Warriors page and saw a post by Gina Jacobson. Her thoughts about battling cancer, mixed with a bit of dark humor, and a lot of honesty made Liz realize that she would be a great guest on this podcast. So, joining us today is Gina Jacobson. For the past twenty-seven years, Gina has worked in a broad range of roles with the Publicis Group, including overseeing media at Starcom and creative development at Leo Burnett. Her official title at Starcom is Chief Growth Officer, but she thinks of herself as a “Chief Potential Officer.” She’s known for her critical strategic thinking, digging into her client’s businesses, and has a passion for building and nurturing teams who deliver engaging, strategic work. Gina was diagnosed with stage IV colon cancer in 2018, and has outlived her prognosis by several years, and intends to keep living a joyful and purposeful life, helping others realize their full potential. Get ready to hear Gina’s story and be inspired!
Gina shares her background story and how she got to where she is today with her career. We learn how her leadership style and philosophy of “recognizing fear” started, and she goes in depth how her philosophy deepened after her cancer diagnosis. Gina tells us about the breakdown she had at a conference in front of her whole leadership team and reveals how having cancer changed her philosophy of leadership, how she views the world, her job, and how being more vulnerable helped her and her co-workers. We hear the story about the four oncologists Gina interviewed and how their communication affected her ability to envision a successful path forward. She explains how each of the conversations went, and how she ultimately chose the one that communicated with her in a way that she felt this physician was her advocate and one that she could trust. With the great connection she had with this physician, she makes a point that the positive attitude certainly made for an easier journey and a more tolerable journey. Gina describes her cancer journey as a “masterclass in fear” and shares her message to everyone. We hear about her blog and a post she wrote about telling the kids, and specifically one with her son, and his response that felt like a knife in the gut for a mother to hear. We end with Gina telling us the type of conversation she finds most challenging and the strategies she’s developed to get better at having those difficult conversations. If you enjoyed this podcast, please hit the subscribe on your favorite podcast platform.
Hosts:
Liz Poret-Christ
Dr. Anthony Orsini
Guest:
Gina Jacobson
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Gina Jacobson Blog-Substack
We Are All Made of Stars-Gina’s Blog
Welcome to Difficult Conversations with Dr. Anthony Orsini. My guest today, is Mindy Spigel. Mindy has dedicated her career to improving healthcare and helping patients get over their fears of the system. She has a master’s degree in nursing, has worked in both inpatient and outpatient settings, and has taught in both academic and clinical fields. Her passion is helping people create meaningful connections as a leader and team member while providing the best care. She enjoys helping leaders build strong teams in exceptional work environments. It’s her desire to alleviate fears, build trust, and create an exceptional experience for all. Mindy has been honored to have presented at numerous national, state, and local conferences, she recently published a research study on the “Fears of Parents When Their Child is a Patient, and she just released her first book, There’s a Snake on My Head! Strategies for Alleviating Fear and Anxiety in Healthcare, which we are going to be talking about today.
Mindy tells us about her journey and what gave her a passion for patient experience. She expresses why she’s been a very big advocate for shared decision making and asking the team how can we make this work? We hear about the inspiration behind the title of her book, There’s a Snake on My Head! Strategies For Alleviating Fear and Anxiety in Healthcare. Dr. . Mindy and Dr Orsini discuss why it is such a big mistake when hospitals try to t way to improve patient experience is treating hospitals like hotels. She tells us about things she learned in her research about what people are afraid of. In her book, Mindy talks about Five Relieving Strategies, and the first one is build a relationship. It’s about finding commonality, and Dr. Orsini talks about how we could find commonality in just about everyone. Mindy explains her second strategy which is, choose your words carefully. She shares an aha moment story. In part two of her book, Mindy talks about how healthcare team members are people too and she explains more about this. Also, we find out what prompted Mindy to write her book, what she hopes will understand after reading the book. Mindy talks about what she is currently doing and her hopes for the coming months in her career. We end with Mindy telling us the most difficult type of conversation she’s had, and advice on how she navigated through it.
Host:
Dr. Anthony Orsini
Guest:
Mindy Spigel
For More Information:
Difficult Conversations Podcast
The Orsini Way
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Mindy Spigel Website
mgspigel@gmail.com
There’s a Snake on My Head! Strategies for Alleviating Fear and Anxiety in Healthcare for Patients, Families, AND Healthcare Teams by Mindy G. Spigel
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I have a wonderful guest who’s been doing great things in the healthcare field and has some wonderful stories to share. My guest today is Jeff Atwood. Jeff is a healthcare leader, author, and speaker who has more than twenty-five years of healthcare leadership, marketing, and storytelling experience. He consults with healthcare and community groups nationally, sharing insights and encouragement found at the crossroads during his two decades serving healthcare organizations, while raising a daughter with significant and developmental challenges. Jeff’s books have been published by Simon & Schuster, Random House, and Harvest House, and today we’ll be talking about his latest book, Need to Know for Graduates: Little Things That Make a Big Difference, which was released earlier this year.
Jeff shares his journey and how he entered a career in healthcare by accident. He tells us about his daughter who has had a seizure disorder her entire life, and how he and his wife had the opportunity to touch almost every part of the healthcare system as parents. We hear about the Gratitude Symposium and Jeff shares a sweet story, as well as his thoughts about how the healthcare community is wired with gratitude. Dr. Orsini shares his insights on the importance of teamwork when it comes to providing care to human beings, and we hear some great stories of the true kindness of people in healthcare We hear some great advice about how we can bring even more beauty and humanity out in medicine, and why acknowledging people when they do good things is so important. Dr. Orsini tells us his “sticker story” and why such a simple thing seems to bring so much excitement to people. He tells a tender story about a housekeeper in the Neonatal ICU. Jeff’s discusses his most recent book, Need to Know for Graduates: Little Things That Make a Big Difference, and his idea behind the book that shares advice and things he thinks are important for parents to tell their kids. He explains how as a parent you really need to be intentional with what’s important and how you say it.
Host:
Dr. Anthony Orsini
Guest:
Jeff Atwood
For More Information:
Difficult Conversations Podcast
The Orsini Way
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Jeff Atwood (Email)
Need to Know for Graduates: Little Things That Make a Big Difference by Jeff Atwood
Need to Know for New Parents: Little Things That Make a Big Difference by Jeff Atwood
Welcome to Difficult Conversations with Dr. Anthony Orsini. Our guest today is my friend, Ellen Reilly, who is an industry leader focused on the intersection of healthcare, technology, and data. She’s the Global Head of Healthcare and Life Sciences at WHOOP, a company that debuted in 2015,. Ellen has led large organizations in driving change to transform and simplify business processes while delivering bottom line measurable benefits. This is another part of a long series about physician wellness, and we’re going to build upon a previous episode with guest, Brian Ferguson. Brian is doing real important work with WHOOP. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Ellen tells us her background and how she ended up at WHOOP. We find out what WHOOP does and why it is unique in the industry. Dr. Orsini tells us that agreed to be on the Healthcare Advisory Board for WHOOP because he was so impressed with what it does, and he shares what he loves about it. There are a lot of hospitals that are doing some studies right now with WHOOP and Ellen shares some of those studies with us. We also hear about the type of data consumers and healthcare workers use to understand the impact of such factors as alcohol, smoking, and caffeine, and how it changes their behaviors and recovery. Ellen tells us how people are using WHOOP to measure things such as the strain of stress. Ms Reilly explains how WHOOP helped her improve her life in a positive way by using it every day. Also, we learn how WHOOP could be used for real time data to make people aware of how outside factors effect their own wellness. Dr. Orsini and Ellen discuss the major impact Whoop can have on physician wellness, professional burnout and ultimately patient safety. Ellen tells us the most difficult conversation she’s had in her life and shares advice how she navigated through it. We end with learning where Ellen sees WHOOP going in the future. If you enjoyed this podcast, please hit subscribe on your favorite podcast platform. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Ellen Reilly
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
ellen.reilly@whoop.com
WHOOP Unite
Difficult Conversations Podcast-Episode 164: Reaching Peak Performance in Medicine with Brian Ferguson
Difficult Conversations Podcast-Episode 110: Avoiding Burnout with Dr. Dike Drummond
Hello and welcome to Difficult Conversations with Dr. Anthony Orsini. Today, we are excited and honored to have as our guest, Julie McFadden, otherwise known as “Hospice nurse Julie,” on social media, where she has almost a million viewers between TikTok and Instagram. Her warm and insightful ability to normalize and explain the death and dying process has made her a cultural icon. Julie has been a nurse for fifteen years, ten in the ICU, and five taking care of hospice patients. Her gift to the world has been sharing her experiences and discussing topics like death to help others understand the process and alleviate any anxieties they may have about it. She’s a funny, honest, and natural storyteller and her amazing following has helped expand the conversations about death and dying and change the way people view hospice care.
Julie tells us more about herself, her journey to becoming an ICU nurse, and what led to her decision to transition into doing hospice. She worked in ICU for ten years and she talks about coming to the realization that there was a missing link to talking about big life goals with what’s going to happen with certain patients. When Julie started speaking up, she realized her voice mattered and it started making an impact with more conversations happening with family members. Julie tells us about two patients she took care of in the ICU who impacted her and made her realize she really wanted to do hospice care. She details the difference between palliative care and hospice, she explains the biggest thing she learned, and why she became so passionate about working in hospice. We learn how “Hospice nurse Julie” started, how topics such as, “The Rally,” “Death with dignity,” and “Myths about morphine,” all came to her, and why she picked TikTok as her platform. Julie explains the process she goes through with families, the conversations she has, and how she navigates through them. Liz and Dr. Orsini talk about the guilt family members feel and the phrase they teach, “Sometimes the more loving thing to do is to not do anything.” We hear the one question that Julie gets asked the most from people and we learn the most fulfilling thing about her job. If someone is newly diagnosed, scared, and referred to hospice, Julie shares the first conversation she has with this person, and Dr. Orsini shares a sweet story behind his father-in-law last words, “I won!” We end with Julie telling us the most difficult type of conversations she has and how she navigates through them. . If you enjoyed this podcast, please hit subscribe on your favorite podcast platform.
Hosts:
Liz Poret-Christ
Anthony Orsini
Guest:
Julie McFadden
For More Information:
Difficult Conversations Podcast
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Hospice nurse Julie TikTok
Hospice nurse Julie Instagram
Hospice nurse Julie YouTube
Hospice nurse Julie-End Well (YouTube)
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, joining me as my guest is somebody who embodies everything that I think should be right in healthcare. With over forty years of healthcare leadership experience, Thomas Dahlborg is a voice for relationship centered and compassionate care and servant leadership. He’s the President and CEO of Dahlborg HealthCARING Leadership Group, a leader, advisor, internationally recognized speaker, and an amazing writer of two multiple award-winning books, From Heart to Head & Back Again: a Journey Through the Healthcare System, and The Big Kid and Basketball…and the lessons he taught his Father and Coach. Tom is a father, husband, and coach, and he also coaches healthcare leaders and a coach of young men. He believes at the end of the day, it’s all about love and impact.
Tom shares his journey into healthcare, starting out in a small community hospital. In his book, From Heart to Head & Back Again: a Journey Through the Healthcare System, Tom tells us about going door to door trying to get people’s opinions on the healthcare system, and he shares the story about one person he met who was the wife of a soldier, and the points she made to him that were so important. We hear about Tom’s journey, and the one doctor that treated him a whole person that helped him heal. Find out why he states in his book that we are hurting our doctors, our nurses, our families, our patients, our communities, and ourselves. We learn some key pieces Tom learned working in quality improvement, and he explains why the real solution is integrity, love, losing ego and focusing on what the real problem is. Another story we hear is about a doctor that Tom was connected to when he was sick, the incredible conversations he had, and the relationship that developed all leading to the right path for him. We talk more about Tom’s organization, Dahlborg HealthCARING Leadership Group, and what they do. We end with finding out Tom’s diagnosis of healthcare, the most difficult conversation he’s had, and how he navigated through it.
Host:
Dr. Anthony Orsini
Guest:
Thomas Dahlborg
For More Information:
Difficult Conversations Podcast
The Orsini Way
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dahlborg HealthCARING Leadership Group
Tom@DahlborgHLG.com (email)
Thomas Dahlborg LinkedIn
Dahlborg HealthCARING Leadership Group YouTube
From Heart to Head & Back Again: a Journey Through the Healthcare System by Thomas Dahlborg Sr.
Welcome to Difficult Conversations with Dr. Anthony Orsini. In previous episodes, we’ve had some guests that talked about the problem of substance abuse among physicians. We heard about an incredible film documentary on physician suicide and we heard from physicians about their journey with burnout, This is an important topic because it doesn’t just impact doctors and their families, it also affects patients. According to one statistic, physician suicide affects 900,000 patients per year in the United States, and a physician dies by suicide in the U.S. on an average of one per day, That speaks to a very larger problem in healthcare. Recently, I read the book, Why Physicians Die by Suicide: andI knew I had to have the author on since he has a unique insight into this problem. Today, my guest is Dr. Michael Myers, Professor of Clinical Psychiatry at SUNY-Downstate Health Sciences University in Brooklyn. He’s a specialist in physician health , a researcher, teacher, and consultant, as well as an author of nine books. He’s a highly regarded speaker and lecturer on all aspects of physician well-being.
Michael shares the story about his medical school roommate who committed suicide. We find out how Dr. Myers started out in Internal Medicine and the game changing decision that made him take the leap into Psychiatry. Dr. Orsini and Dr. Meyers share their concerns on the “elephant in the room” problem, how we got into this crisis, . Many physicians are asking for help, but as Dr. Meyers explains there is work being done to make it easier and more permissible to ask for help. We dive into Dr. Meyers book, andhe shares stories about the hundreds of families he interviewed, and how this changed his life, To the family and friends of physicians out there, Dr. Meyers goes in depth on how they can identify the red flags To the physicians who are feeling depressed or having suicidal thoughts, he sheds some light on what the rules and laws are that protect them, and the best way to find the psychiatrist that is right for them. If you enjoyed this podcast, please hit subscribe on your favorite podcast platform. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Michael Myers
For More Information:
Difficult Conversations Podcast
The Orsini Way
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Michael F. Myers, MD Website
Dr. Michael Myers LinkedIn
Dr. Michael Myers Twitter
Why Physicians Die by Suicide: Lessons Learned from Their Families and Others Who Cared by Michael F. Myers, MD
Welcome to Difficult Conversations with Dr. Anthony Orsini. On this episode, the conversation we’ll be having not only affects physicians but quite possibly affects everyone who is listening. We’ll be talking about the complex world of medical malpractice liability coverage. It affects the cost of care, it affects physicians, patients, and hospitals, often even dictating care by a doctor. My special guest today is Jennifer Wiggins, who’s the CEO and Founder of Aegis Malpractice Solutions in Fort Wayne, Indiana, which is a niche insurance agency focused exclusively on medical malpractice insurance solutions for independent healthcare providers and medical groups. Jen brings a depth of knowledge with nearly twenty years of experience in the malpractice industry.
Jennifer tells us about two big gaps in the marketplace she observed while working at MedPro, and why she decided to start her own business. We hear some great recommendations from Jennifer explaining what doctors should be asking at the time of their initial contract negotiations about having malpractice insurance, She touches on Good Samaritan laws and how they differ based on where you practice. Dr. Orsini and Jennifer chat about having outside malpractice insurance and how it’s important to be your own advocate when it comes to getting an attorney if you need it. We learn the importance of communication in malpractice lawsuits. Jennifer explains the two biggest control levers that you can pull to make yourself safer as a practitioner that has to do with communication and documentation. Dr. Orsini tells us about the workshops they do at The Orsini Way for physicians to help them avoid malpractice lawsuit. Apology Laws are different in every state and Jennifer touches on taking advantage of any risk management courses you can take to make yourself aware of other tools and resources out there. We hear about a podcast Jennifer does, Malpractice Insights, and we find out how she helps someone who needs malpractice insurance, but she can’t find a carrier for them. If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Jennifer Wiggins
For More Information:
Difficult Conversations Podcast
The Orsini Way
The Orsini Way-Facebook
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Jennifer Wiggins LinkedIn
Aegis Malpractice Solutions
Malpractice Insights Podcast (Apple Podcasts)
The Role of Apology Laws in Medical Malpractice (The Journal of the American Academy of Psychiatry and the Law)
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, we have another incredible guest joining us that I know you’re going to love. Jennifer George is an award-winning author, speaker, podcast host, and compassion-focused physiotherapist, with a lot of experience in the private and public sectors of care. She became a caregiver to her chronically ill father and it was with this personal experience of witnessing his journey through the healthcare system that shaped her professional practice. She has spent the last 14 years learning and reflecting on the importance of communication in our health and educational systems. Jennifer is the host of Healthcare Provider Happy Hour Podcast and the author of Communication is Care: 9 Empowering Strategies to Guide Patient Healing. Jennifer is also a mentor to future and current health providers on discovering their purpose, achieving fulfillment, and creating empowering patient experience.
As always we start off with Jennifer sharing her remarkable story about taking care of her ill father. We hear her journey of how she became a patient advocate, and how it blossomed into to writing her book. Dr. Orsini talks more about how in healthcare, we tend to confuse the term communication with the term information. We discuss Jennifer's book in depth and her philosophy which sets the tone; - “In a lot of ways, my patients have lost their sense of identity. They have gone from living life on their terms to living life within the framework of the health care system.” Jennifer discusses in depth each of the 9 Empowering Strategies to Guide Patient Healing. Dr. Orsini shares a funny story about his cousin who had to be savvy at a doctor’s office, and tells us that Jennifer’s book reminds us that as a provider, you can make a difference and choose not to let any system or any pressure from the outside stop those special moments that you have with your patient. We end with Jennifer sharing the most difficult conversation she had in her life and advice on how she navigated through it.
Host:
Dr. Anthony Orsini
Guest:
Jennifer George
For More Information:
Difficult Conversations Lessons I Learned as an ICU Physician Podcast Episodes
The Orsini Way
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Jennifer George Website
Jennifer George Twitter
Jennifer George LinkedIn
Healthcare Provider Happy Hour Podcast with Jennifer George
Communication is Care: 9 Empowering Strategies to Guide Patient Healing by Jennifer George
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, we have another incredible guest, Joshua Washington, who is the President of Lee Malveaux People, Strategy & Solutions. As an organizational psychologist, Joshua has helped over 200 medical facilities with people, strategy, and performance. He’s also trained over a thousand executive leaders and developed a one-to-one physician coaching program helping doctors reach the top percentile nationally in patient experience. His passion for people development shines through his work and serves as the foundation of his success. He has a new book out called, The Mentality of Success, which he’ll tell us more about, As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Joshua shares his background and journey, which is centered around communication and impacting the value of people. We learn how Joshua got started coaching doctors. Dr. Orsini and Joshua chat about the lack of money spent on teaching communication to doctors. Joshua makes a point about physicians being one of the main professions that are constantly learning and constantly growing, which is why administrators should invest more into training. We find out Joshua’s approach to communicating with physicians as well as why the communication skill set should be a culture within your physician group. Joshua details his four-step process. He explains why data is critical, getting to know each doctor on a personal level, and how long the coaching/physician relationship typically lasts. Dr. Orsini talks about the training he does, which like Joshua’s approach, has a beginning, middle, and an end. We hear about the greatest aha moments that Joshua sees in physicians’ eyes when they talk about the personal versus the practical. Dr. Orsini shares with us how many physicians he thinks are fighting to hold on to their love for medicine , and why it’s okay to ask for coaching. We hear more about Joshua’s new book, The Mentality of Success, how it’s more of a personal development book. If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Joshua Washington
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
The Orsini Way-Twitter
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Joshua Washington LinkedIn
Lee Malveaux-People, Strategy & Solutions
joshua@leemalveaux.com
The Joshua Mentality
The Orsini Way-Podcast-Episode 114: The Patient Experience-Discovering the Best in Others with Diane Rogers
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I am lucky to have as mu Co-host, Elizabeth Poret-Christ, who is the Managing Director of The Orsini Way. Our two guests today are, Dr. Sandra Cammarata and Dr. Giovanni Campanile, who wrote the book, The Sicilian Secret Diet Plan, which introduces the pleasure and wonderful health benefits of the Sicilian version of the Mediterranean Diet. Dr. Campanile is a Clinical and Functional Cardiologist and Founding Director of the Chambers Center for Well-Being in Morristown, NJ. He’s board-certified in five different specialties and subspecialties including Cardiology, Internal Medicine, Interventional Cardiology, Integrative Medicine, Anti-Aging Regenerative Medicine, Dr. Sandra Cammarata practices Psychiatry and Child & Adolescent Psychiatry at Tufts University. She was raised in Catania, Sicily, graduated from Catania Medical School, and moved to the U.S. with her husband Giovanni.
Giovanni and Sandra share their backgrounds with us, We find out what makes the Sicilian Diet unique. We discuss their book, The Sicilian Secret Diet Plan. Sandra points out five things that help us live long: healthy diets, healthy sleep, exercise, connecting with others, and the ability to stay in the present. Giovanni explains it’s not just diet, but how we live our lives that is so important . We learn what prompted them to write their book. Liz shares her concern on so much misinformation about how to eat healthy and if you’re one of those people that is trying to focus more on your health we find out where you can begin. We hear some history, facts, and information about the Sicilian Diet and their book, Sandra shares a story of growing up in Sicily, how no one ate anything from a box, and some really great information on pasta. Find out how you can use the Sicilian way of eating to lose weight, what you should be looking for when purchasing meat, chicken, and fish, and why Giovanni tells his patients that a half a pound a week is twenty-five pounds at the end of the year.
Host:
Dr. Anthony Orsini
Co-Host:
Elizabeth Poret-Christ
Guests:
Dr. Sandra Cammarata
Dr. Giovanni Campanile
For More Information:
Difficult Conversations Lessons I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
The Orsini Way-Twitter
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources:
The Sicilian Secret Diet
The Sicilian Secret Diet Podcast
The Sicilian Secret Diet Instagram
The Sicilian Secret Diet Plan YouTube
The Sicilian Secret Diet Plan by Giovanni Campanile, MD and Sandra Cammarata, MD
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I am honored to have as my guest, Paul Falcone, who is widely considered and expert on communication and human resources. Paul is currently the Chief Human Resources Officer for the Motion Picture and Television Fund and former Head of HR for Nickelodeon. He is a best-selling author of a number of books, including one we’ll be speaking about today called, 101 Tough Conversations to Have With Employees: A Manager’s Guide To Addressing Performance, Conduct, And Discipline Challenges. He’s also the creator of The Paul Falcone Workplace Leadership Series, which includes his latest book that was just released called, Workplace Ethics: Mastering Ethical Leadership and Sustaining a Moral Workplace. Paul’s a regular columnist at SHRM’s HR Magazine and a long-term instructor in UCLA’s Extension School of Business & Management.
We start with Paul sharing his story and we find out the importance of soft skills and building relationships. We learn things that have changed tremendously in medicine and business with having so many options these days, especially with the Gen Y and Gen Z’s. Paul and Dr. Orsini talk about having the important trust factor. . Dr. Orsini points out that medicine and business are so similar because we have to communicate. Paul shares a great HR story and advice to always go with your heart and when in doubt err on the side of compassion.
We Discuss Paul's book, 101 Tough Conversations to Have With Employees. We find out the most difficult conversation Paul has with people being in HR.. You don’t want to miss Paul’s advice about the important conversation in HR and with people before a Christmas party. Paul’s latest book, Workplace Ethics,, was just released and he tells us the theory behind the book, and gives examples of workplace ethics. He also shares advice on what to say to an employee who is being harassed but is afraid to say anything to HR because their boss is going to find out. We end with Paul explaining what COVID has done for HR.
Host:
Dr. Anthony Orsini
Guest:
Paul Falcone
For More Information:
Difficult Conversations Lessons I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
The Orsini Way-Twitter
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Paul Falcone Website
Paul Falcone Twitter
Paul Falcone LinkedIn
Paul Falcone-Books on Amazon
The Orsini Way-Podcast-Episode 105: Difficult Conversations and Workplace Violence with Larry Barton
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I am are honored to have another amazing guest. Our guest today is Dorothy Roberts, who is the George A. Weiss University Professor of Law & Sociology at the University of Pennsylvania with joint appointments in the Departments of Africana Studies and Sociology and the Law School where she holds the inaugural Raymond Pace and Sadie Tanner Mossell Alexander Professor of Civil Rights. She’s also the founding director of the Penn Program on Race, Science, & Society. Dorothy is the author of several award-winning books including, Killing the Black Body, Shattered Bonds, Fatal Invention, and Torn Apart, coming out soon. Recent recognitions of her work include 2019 Honorary Doctor of Laws degrees at Rutgers University, 2017 election to the National Academy of Medicine, 2016 Society of Family Planning Lifetime Achievement Award. Her TED talk on, “The problem with race-based medicine.” has had over 1 million views.
Dr Roberts tells us about her background, growing up in Chicago and how she pursued her interest in social justice. We learn what race-based medicine is and why it is such a big problem. Dorothy shares a story about a clinical trial she participated in and why it seemed so unscientific to use race as a variable. We find out who Dr. Samuel Cartwright was, and why he is so important to understanding the role that racial medicine has played over time in America. Dorothy discusses the impact that diagnostic tools being used in medicine today that use automatic race correction have for black patients based on false assumptions. We learn why it is so important when speaking to medical students and physicians to ask why they are using race when they should be looking at genetics. We discuss her book, Fatal Invention, that is used by incoming medical students across the country, as well as her new book coming out in April, Torn Apart, which is about racism in the child welfare system.
Host:
Dr. Anthony Orsini
Guest:
Dorothy Roberts
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Dorothy Roberts Twitter
dorothyroberts@law.upenn.edu
TED Talk 2015- Dorothy Roberts: The problem with race-based medicine
Fatal Invention: How Science, Politics, and Big Business Re-Create race in the Twenty-first Century by Dorothy Roberts
Torn Apart: How the Child Welfare System Destroys Black Families—and How Abolition Can Build a Safer World by Dorothy Roberts
Welcome to Difficult Conversations with Dr. Anthony Orsini. Post-Traumatic Stress Disorder or PTSD is something most people are familiar with but are uncomfortable talking about. As my guest today, I have one of the foremost experts on PTSD who will tell us about the groundbreaking work she’s been doing here in Central Florida. Dr. Deborah Beidel is the Trustee Chair and Pegasus Professor of Psychology at University of Central Florida. She is also the Director of UCF RESTORES program, which is a clinical research center dedicated to changing the way post-traumatic stress disorder is understood, diagnosed, and treated. Her use of virtual reality to treat people suffering from PTSD has led to the development of treatments that are 2 -3X more effective than standard psychological treatments. Dr. Beidel is the author of over 300 scientific publications on the treatment of anxiety disorders and PTSD. Her most recent work involved leading a team of scientists and clinicians develop a new virtual reality system that allows clinicians to use virtual reality to treat veterans, active-duty personnel, first responders, and survivors of mass shootings with PTSD.
Dr. Beidel takes us through her journey, which started in the 1990’s, with her and two colleagues searching for a better way to treat Vietnam Veterans with PTSD. We find out the various historical names for PTSD. She discusses PTSD , the symptoms that develop, and why it’s a conversation people don’t want to have. We hear Dr. Beidel’s thoughts on why there needs to be a change at the administrative level, so PTSD can be recognized earlier. She discusses the need for more therapists who are culturally competent. Dr. Orsini mentions some important points about getting the person to admit to themselves. that they have PTSD. He says "Its a difficult conversations they sometimes need to have with themselves." Dr. Beidel details more about the RESTORES program, which utilizes exposure therapy, virtual reality, and intensive outpatient treatment. We also learn how some of their programs are federally funded, and with the help of the state legislature in Florida, the treatment is provided at no cost to Florida residents who meet the criteria for PTSD. Dr. Beidel tells us where treatments are available, and about a grant she received to do this treatment on 3 military bases around the country. We end with Dr. Beidel sharing with us the most difficult conversation she’s had and how she navigated though it. If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform.
Host:
Dr. Anthony Orsini
Guest:
Dr. Deborah Beidel
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Dr. Deborah Beidel Linkedin
Dr. Deborah Beidel-USF
UCF RESTORES
UCF RESTORES Twitter
Welcome to Difficult Conversations with Dr. Anthony Orsini. On this episode, we have another amazing guest! Joining us today is Dr. Wendy Dean. Dr. Dean is a writer, speaker, podcast host, and the President and Co-Founder of Moral Injury of Healthcare, which is a nonprofit organization that provides training and consultation to organizations focusing on alleviating distress in their workforce. Dr. Dean has been a practicing clinician, trained in psychiatry. She also worked for the Department of Defense and was an executive for a large international non-profit, supporting military medical research. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Dr. Dean shares her background with us and her journey to becoming a doctor. She tells us why she decided to leave surgery and go into psychiatry? Find out why Moral Injury is a better term than burnout when describing what healthcare professionals are feeling right now. She goes in depth about the state of psychiatry and mental health care being in a tough place right now. We hear the story of how Dr. Dean met Dr. Simon Talbot, and what prompted them to start Moral Injury of Healthcare. Dr. Dean shares ways resiliency programs can help people, such as nurses, but they do not fix the problems that causes moral injury. Dr. Orsini and Dr. Dean share their thoughts on hospitals being run now by people who are not in the healthcare industry, and how there is a lack of quality communication. We hear some great advice from Dr. Dean about the future for Moral Injury of Healthcare and what she would like to see happen in facilitating the relationship between the patient and the clinician. After having this enlightening conversation today, Dr. Orsini concludes that physician burnout should be replaced with the term moral injury. If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Wendy Dean, MD
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
The Orsini Way-Twitter
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Moral Injury of Healthcare
Wendy Dean, MD Website
Wendy Dean, MD LinkedIn
WDean@moralinjury.healthcare
Moral Matters Podcast with Wendy Dean, MD & Simon G. Talbot, MD
The Orsini Way- Podcast- Episode 158: Do No Harm-Conversations About Physician Suicide with Robyn Symon
Welcome to Difficult Conversations with Dr. Anthony Orsini. On today’s episode we will be talking about High Performance Medicine. I have the pleasure of having as my guest, Brian Ferguson, who is the founder and CEO of Arena Labs, a company that has pioneered the field of High Performance Medicine. Before founding Arena Labs, Brian served in the military as a Navy SEAL Officer. Aside from his duties at the tactical level, he worked with senior leaders to understand the impact of accelerating technology on the modern battlefield. Brian spent his career working in high performance organizations, learning from leaders and decision makers in the U.S. national security, the military, and technology which helped him build Arena Labs. Brian and Arena Labs are on a mission to re-imagine healthcare, training doctors and nurses as elite performers by investigating clinicians with the same training tools and technology as Navy SEALS, Olympic athletes, and creative masters. Arena Labs believes hospitals can reduce burnout and provide healthcare teams with the ability to flourish in the face of a demanding stressful career.
We start out getting to know who Brian Ferguson is, how he became a Navy SEAL, the story behind Arena Labs, and the toolkit he developed to help physicians and nurses manage a stressful high consequence environment. He tells us about WHOOP, who they’ve partnered with to provide a wearable sensor and explains how they use it. We learn more about Arena Labs long-term goal and how Brian would love to see a world where healthcare sees them as a trusted, necessary partner for every clinician in the world, helping them understand their biomarkers, improve their sleep, and how to think about the tools for dealing with stress Dr. Orsini talks about the importance of data for hospitals with nurses and physicians. Brian explains how in special operations and pro sports, modern technology and data have made us smarter in understanding the human system. He uses an analogy of concussion protocols in pro sport and military. Arena Labs number one value is humility, and Brian elaborates how they can provide clinicians with the toolkit to feel more confident in the face of stress. Brian shares some valuable tips on how to get through a stressful situation, We end with Brian explaining what happened in the tale of two operating rooms, and he shares two difficult conversations he’s had and how he navigated through them. If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform.
Host:
Dr. Anthony Orsini
Guest:
Brian Ferguson
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
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The Orsini Way-Instagram
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources
Brian Ferguson LinkedIn
Arena Labs
WHOOP
Reduce Anxiety & Stress with the Physiological Sigh with Dr. Andrew Huberman (YouTube
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, our guest host is Liz Poret-Christ, who is the Director of Programming at The Orsini Way. Liz has a very personal relationship with our special guest, Gunnar Esiason. Gunnar is the son of Boomer Esiason, and known for his life-long battle with cystic fibrosis. Boomer and Gunnar were featured on the cover of the October 1993 Sports Illustrated to raise awareness about cystic fibrosis, and he has spent his entire life in the public eye, first as a child of a famous athlete, and now as an advocate and resource for those living with CF. Gunnar is a rare disease patient advocate who is passionate about early- stage drug development, patient empowerment, and health policy. He has developed a patient engagement platform for a medical nutrition company, built a venture philanthropy practice at the Boomer Esiason Foundation, and was the head coach of his high school’s alma mater’s varsity hockey team. He has consulted on clinical trial development, a real-world evidence population health study, and a cystic fibrosis-specific mental health and wellness screening tool. Currently he hosts the podcast, The State of Health with Gunnar Esiason. Gunnar has been a household name in Liz’s family since her daughter was diagnosed with cystic fibrosis in 2003. Liz and her family have benefited from the generosity of the Boomer Esiason Foundation, learning about treatments, the importance of athletics, and insights into the latest medical research.
We start by Gunnar telling us about his personal journey and how cystic fibrosis has affected his family. We find out the story behind why Gunnar changed his mind about going to Law School after getting out of college, and he goes in depth about his own patient experience and why he’s so excited about patient advocacy. We hear a story about a conversation Gunnar had with his doctor when he was very sick and only 22 years and what happened when he got a spot in the TRIKAFTA clinical trial program. We end with Gunnar sharing a conversation he found to be most difficult. He tells us about the amazing things he is doing with the Boomer Esiason Foundation and talks about their program supporting athletes with cystic fibrosis.
Host:
Liz Poret-Christ
Guest:
Gunnar Esiason
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Gunnar Esiason Website
Gunnar Esiason Twitter
Gunnar Esiason Instagram
Boomer Esiason Foundation
Boomer Esiason Foundation Twitter
The State of Health Podcast with Gunnar Esiason
Welcome to Difficult Conversations - Lessons I Learned as an ICU Physician. This week Liz Poret-Christ and Dr. Anthony Orsini send a very special Holiday Message to all of their faithful listeners.
Liz and Dr. Orsini discuss the best podcast episodes of the 2021 and talk about all of the wonderful people who have honored them by being guests.
Dr. Orsini and Liz discuss the highlights of the year and what they have learned from their guests. We end with Liz Poret-Christ quizzing Dr. Orsini about quotes from the year and which guest said them. See how he does on the quiz by listening now.. If you haven't been able to listen to each episode this year, this is a good review to find out which will be the next one you download.
To listen to any and all of the episodes that were discussed today, go to your favorite podcast platform or listen by clicking on the link to The Orsini Way Website
If you haven't yet followed this podcast this is a great time to do it. As always we keep our promise that each week you will feel inspired and learn valuable communication skills that you can use now. Go ahead download and follow now.
The Orsini Way Website
Difficult Conversations - Lessons I Learned as an ICU Physician Podcast Episodes
TED Talk - How the Human Connection Improves Healthcare
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I have the distinct honor to have another incredible guest and that is Dr. Bruce B.J. Miller, who is a longtime hospice and palliative care medicine physician as well as an author, TEDx presenter, and keynote speaker. He has given over one hundred talks on the topics of death, dying, palliative care, and the intersection of healthcare with design. Led by his own experiences as a patient, Dr. Miller advocates for the roles of our senses, community, and presence in designing a better ending. His career has been dedicated to moving healthcare towards a human-centered approach. His 2015 Ted Talk, “What really matters at the end of life", has been viewed more than eleven million times, and his work has been the subject of multiple interviews and podcasts including Oprah Winfrey, PBS, The New York Times, and the Ted Radio Hour. We will be talking about his book, A Beginner’s Guide to the End, Dr. Miller currently sees patients and families via Telehealth through Mettle Health, a company he co-founded with the aim to provide personalized holistic consultations for any patient or caregiver who needs help with navigating the practical, emotional, and existential issues that come with serious illness and disability.
We start out by hearing BJ Miller’s story, from his childhood experiences, his accident, and what brought him to working in palliative care medicine. BJ tells us a beautiful story about a nurse that locked eyes with him and held his hand upon arrival at the burn unit at St. Barnabas Hospital in New Jersey,. Dr. Orsini talks about the importance of human connection between doctors and patients and how BJ's story is very similar to Marcus Engel’s story who was a previous guest on this podcast. BJ explains why we struggle with talking about dying which starts with denial. and he shares thoughts on what we need more of in this mission of medicine to help physicians,. Dr. Orsini talks about how training is so limited with physicians which is why he’s dedicated the last ten years of his life to teach them how to be more comfortable with end of life and tragic diagnosis. If you enjoyed this podcast, please go ahead and hit follow.
Host:
Dr. Anthony Orsini
Guest:
Dr Bruce BJ Miller
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
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drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources :
TED2015: “What really matters at the end of life” - BJ Miller
Mettle Health
A Beginner’s Guide to the End: Practical Advice for Living Life and Facing Death
I"m Here with Marcus Engel - Difficult Conversations - Lessons I learned as an ICU physician Podcast Episode 102
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my guest is Stuart Levine, who is the Chairman of the Board and CEO for STUART LEVINE & ASSOCIATES. He was the former CEO for Dale Carnegie & Associates. Stuart is an international best-selling author of three books, The Six Fundamentals of Success and Cut to the Chase, and the co-author of the international best seller The Leader in You. Stuart has been delivering speeches around the globe for over twenty years on the subjects of leadership, change management, and organizational transformation. He is a sought-after commentator on TV, print, and social media. Stuart also has extensive experience in healthcare leadership and his experience in business and healthcare make him uniquely qualified to speak to us today about these important topics.
Stuart talks about different types of leadership, why command and control didn’t work then, and doesn’t work now. Dr. Orsini brings up a talk he recently did on physician burnout. Stuart shares his thoughts on bringing back autonomy to the doctors and why it's so important to keep physicians in the loop of the business of healthcare. Stuart tells us about one of the key components that does not get enough attention, and that is “we share learning together.” He elaborates on the one thing his experience in healthcare taught him which is perspective, and shares a touching story that truly elevated him as a human being. Dr. Orsini sheds light on the importance of how the human connection improves healthcare, and Stuart touches on understanding cultural issues and why data is so important. Find out Stuart’s perspective on leaders and why the the most important thing in leadership is communication. We hear some great advice if you’re interviewing someone for a job and how you can tell if a person is willing to learn. If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform.
Host:
Dr. Anthony Orsini
Guest:
Stuart Levine
For More Information:
The Orsini Way
The Orsini Way-Facebook
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How The Human Connection Improves Healthcare with Dr. Anthony Orsini (TEDx Talks)
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
STUART LEVINE & ASSOCIATES
The Six Fundamentals of Success: The Rules for Getting It Right for Yourself and Your Organization by Stuart Levine
The Leader in You: How to Win Friends, Influence People And Succeed in a Changing World by Dale Carnegie, Stuart Levine, and Michael Crom
Welcome to Difficult Conversations with Dr. Anthony Orsini. Even though October is Breast Cancer Awareness Month, breast cancer should be on our minds all year around. I can’t think of anyone more qualified to talk about breast cancer and the many difficult conversations associated with this diagnosis then my special guest, Dr. Michele Blackwood. She is currently the Chief of Breast Services at RWJ/ Barnabas Health and the Rutgers Cancer Institute of New Jersey. She also serves as the Northern Medical Director of Breast Services and joined St. Barnabas Medical Center as the Medical Director of Breast Health and Disease Management in 2009. Michele has appeared on national and local media programs, including Fox Five, “60 Minutes,” CBS’s Early Show, and Good Day New York. Even with all her credentials, it is her reputation for the compassionate manner in which she practices and her ability to navigate the many difficult conversations that that make her special. My Co-host today is Liz Poret-Christ, who is our Director of Programming at The Orsini Way and a patient of Dr. Blackwoods.
Dr. Blackwood tells us about her career. She shares the many ways the breast cancer field has evolved dramatically and how survival rates are so much better. Dr. Orsini reveals some incredible statistics about breast cancer. They talk about how healing can begin when you first hear the diagnosis and how medicine is about relationships, and not about the surgery. Liz shares how her conversation went when she found out she had breast cancer. Michele takes us through her approach, her plan, and her thoughts on how she has the initial conversation with a patient. We learn how Michele handles each patient’s situation, forms that special relationship with each person, and how she gives them options and guidance. Liz tells us more about how grateful she was with Michele letting her know the best path for her to take with her diagnosis. Michele explains more about physicians evolving in their style over time and how her style has changed. She also explains how she addresses a lot of things with her patients so they will be in sync with her to have a better outcome after surgery. We find out how Michele approaches her most difficult conversation with faith, comfort, and quality of life. We end with Dr. Orsini, Michele, and Liz sharing their words of wisdom, with this being Breast Cancer Awareness Month. If you enjoyed this podcast, please subscribe on your favorite podcast platform.
Host:
Dr. Anthony Orsini and Liz Poret-Christ
Guests:
Dr. Michele Blackwood
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
The Orsini Way-Twitter
drorsini@theorsiniway.com
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Michele Blackwood, MD-RWJ Barnabas Health
Michele Blackwood, MD-Rutgers Cancer Institute of New Jersey
National Breast Cancer Foundation, Inc.
Welcome to Difficult Conversations with Dr. Anthony Orsini. We’ve had several episodes over the past eighteen months on the topics of physician burnout, the toxic culture of medicine, and the high rates of substance abuse in healthcare professionals. These are topics that I care about deeply and speak about during my presentations and workshops. I recently spoke at a Global Summit on Ending Physician Burnout. As part of the summit, attendees were able to get a free viewing of a groundbreaking and game-changing documentary , Do No Harm. Thisdocumentary is an honest, deep dive into the increasing rate of physician suicide, its origins, and why this is a serious healthcare crisis, not only for physicians, but patients as well. Today, we are extremely fortunate to have the producer of this documentary, Robyn Symon, who is a two-time Emmy award-winning filmmaker, A former PBS producer, Robyn has directed six featured documentary films, as well as produced and directed television programs for various networks. We are so lucky and honored to have her as our guest today!
We learn more about Robyn and why she started to investigate the causes behind physician burnout. Dr. Orsini tells us some of the jaw dropping statistics. Robyn reveals the truth about physician and medical student suicide and doctors reporting substance abuse. She talks about the shortage of doctors and how we need to make sure that physicians and nurses are cared for and that they are not sleep deprived. Robyn fills us in about the documentary and talks about Hawkins, who is a very courageous med student willing to talk about his story with depression and suicide attempt. Dr. Orsini stresses how many physicians just don’t ask for help and there are no real support systems available Robyn tells us she’s optimistic, but shares her concerns about the pressures on physicians. Dr. Orsini shares a story with us about “pimping” in medicine and what happened to him when he was a resident. Robyn shares a great story about the LA Children’s Hospital and what they are doing with their MA’s to free up time for the residents. Dr. Orsini and Robyn talk more about her film as she explains that it’s a tool to open a dialogue. We end with Robyn sharing the most difficult conversation she’s ever had and how she navigated through it. If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform.
Host:
Dr. Anthony Orsini
Guest:
Robyn Symon
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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Resources Mentioned:
DO NO HARM Exposing the Hippocratic Hoax A film by Robyn Symon (Website)
DO NO HARM Exposing the Hippocratic Hoax-Amazon Prime Video
info@donotharmfilm.com
Symon Productions
Robyn Symon Linkedin
TEDx Talks-How the Human Connection Improves Healthcare with Dr. Anthony Orsini (YouTube)
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I have the pleasure of interviewing for the second time my friend and former colleague. Dr. Karen Knops is a Palliative Care Physician and the creator of programs designed to improve communication in medicine. Her work is deeply influenced by her own experiences as a young patient. After receiving her medical degree in Internal Medicine and completing her Fellowship in Palliative Care, she went on to create and lead the Division of Palliative and Supportive Care for a six hundred bed community teaching hospital as part of the Atlantic Health System, also creating an onsite training program for physicians from multiple specialties, nurse practitioners, and physician’s assistant’s. Karen has been recognized as “Top Doctor” in Palliative Medicine in both New Jersey and in the Seattle area where she now lives. Her models for communication and understanding patient perspective have been published and shared nationally and internationally. She is a passionate advocate for improving patient experience, and compassion in healthcare. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
One of the biggest problems we have in medicine right now is poor communication between doctors and patients. Effective communication can predict malpractice, prevent medical errors and improve the overall patient experience. Dr, Knops discusses how during her medical training, she realized how hard it was to learn communication skills. She tells us more about the approach she used to help herself. Dr. Knops later developed a communication framework for patients and providers called A-S-C-E-N-D, and she tells us all about it, what it means, and how it can help you patients and doctors. Dr. Orsini and Karen discuss the differences between older generations and Millennials with respect to how they communicate. We end with a communication tip and a great story from Dr. Orsini. if you are an attending physician and you’re teaching residents, Dr. Knops leaves us with some great advice about “honoring the role.” If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Karen Knops
Sponsor:
The Finley Project
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Karen Knops, MD Linkedin
Karen Knops, MD Twitter
The Orsini Way-Podcast-Episode 128-Conversations about End of Life with Karen Knops, MD
The Anticipation Habit
anticipationhabit@gmail.com
Welcome to Difficult Conversations - Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. On this episode, I have the honor to have as my guest, Steve Lawler, President of the North Carolina Healthcare Association since 2017. Prior to his current position, Steve served various roles, in healthcare in Eastern North Carolina for over twenty years, including seven years as the President of Greenville Hospital. He served as Senior Vice President Regional Group of Carolinas HealthCare System until his current role as President of the North Carolina Healthcare Association. As always, Dr. Orsini keeps his promise about two things: that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Steve tells us about his journey to becoming the President of North Carolina Health Care Associates. We learn more about the North Carolina Healthcare Association and Steve's important role.. Dr. Orsini mentions how we are in a crisis with healthcare right now as it is getting more expensive, and Steve shares his thoughts on what healthcare workers can do to make the numbers work better and still keep high quality of care. We also find out from Dr. Orsini that one of the best things that happened to healthcare in the last ten years was the elevation of the patient experience. Steve tells us one of the biggest challenges to healthcare is to maintain the humanization of medicine and how we need to improve connections with communities. Steve tells us a great story about a minister that pointed out to him where he was getting it wrong and helped him connect in a more meaningful way to get stuff done. Also, he gives advice on how a community doctor can take the time to connect and talk to their patients, especially when there’s never really enough time. Dr. Orsini touches on how we really need to train doctors more on how to form that relationship with patients, build rapport, find commonality, and make a personal connection with a patient. Dr. Orsini and Steve chat about the younger generation and how the doctor patient relationship should be less informational, and more relational. Find out where Steve thinks healthcare will be ten years from now, and thankfully it looks like we are going in the right direction! We end with Steve telling us the most difficult conversation he’s had, which was with his aging parents, and he shares advice on the best way to navigate through this conversation. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Steve Lawler
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
slawler@ncha.org
Steve Lawler Linkedin
North Carolina Healthcare Association
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my guest is the incredible Cy Wakeman, who is a drama researcher, a global thought leader, and New York Times best-selling author. She has been deemed “the secret weapon to restoring sanity to the workplace” and has helped companies such as Google, Facebook, NBC Universal, Johns Hopkins, and countless others how to navigate our rapidly changing world using good mental processes to harness energy wasted in workplace drama, and reinvent that effort into achieving profound business results. As a highly sought-after conference headliner, she’s a regular contributor on Forbes.com, The Huffington Post, and has been featured on the Today Show, Ask Gary Vee Show, and the New York Times Business Insider. Cy has published three books, the latest of which we’ll talk about today called, No Ego: How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results.
Cy tells us about herself and she shares with us her lifelong pursuit. She reveals some statistics about her research with hardworking, super achieving, professional people and how they spend two and a half hours a day in drama in the workplace. Dr. Orsini shares some advice about how he teaches healthcare professionals to help them prevent burnout and his concept of “It’s hard to fire your best friend.” Cy tells us she believes in two things, “you love people up and then you call them up,” and shares a story about an upset nurse and why she said to her, “If you were great, what would great look like?” She also talks about how self-reflection is the ultimate drama diffuser. Cy explains her concept of toggling up and toggling down. Dr. Orsini talks more about why he loves conflict resolution with a great story and clarifies how great leaders make you self-reflect and how to look at things differently. The topic of leadership and the culture of business comes up in the conversation, and whether or not we need to train the leaders and if there are some leaders that just have to go. Find out why Cy doesn’t believe in working on culture and why she said, “We don’t have to fix the culture, we have to fix the climate.” If you enjoyed this podcast, please hit follow, and download all the previous episodes.
Host:
Dr. Anthony Orsini
Guest:
Cy Wakeman
For More Information:
The Orsini Way
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
TEDx Presentation - How the Human Connection Improves Healthcare
Resources Mentioned:
Reality-Based Leadership
Reality-Based Leadership with Cy Wakeman Linkedin
Cy Wakeman-YouTube
No Ego Podcast with Cy Wakeman
No Ego: How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results by Cy Wakeman
Welcome to Difficult Conversations with Dr. Anthony Orsini. Nursing leadership is a topic that we’ve discussed more than once on this podcast and we’ve learned the importance of true leadership and how it can negatively or positively affect not only the culture of the hospitals, but also the wellbeing of patients and nurse’s. My special guest today is Kristin Baird, a nurse and former healthcare marketing executive. She is the Founder of Baird Group, a consulting firm that helps healthcare leaders create cultures where patients want to come for care, where physicians want to practice, and where employees want to work. She is the author of five books and hundreds of articles on culture leadership and patient experience, and today we will be discussing her flagship learning course called, Be the Leader Nobody Wants to Leave- 8 Transformational Skill-Builders for Busy Leaders. She is a highly sought-after speaker where she pushes leaders to think differently about their roles in culture and engagement.
We start out with Kristin talking about the the appalling nursing turnover numbers in long-term care and home care, and the two reasons people are leaving. Dr. Orsini and Kristin share stories about how people crave recognition and not more money. Kristin dives into talking about culture and leadership and how they are related. She mentions a phrase, “What you permit you promote,” and explains the difference between permissive and being flexible. Kristin tells us about her learning course, Be the Leader Nobody Wants to Leave and explains each of her 8 Skill Builders. Kristin explains “Listen with your eyes as well as your ears” because so much is revealed by the nonverbal communication. We find out if anyone can learn to be a leader and how Kristin believes if people have the desire and are coachable, then wonderful things can happen. She shares advice to someone who is interviewing for a nursing leadership position. Also, Kristin explains how hospitals and businesses can invest in training for leaders and elaborates on how you just want to prove return on investment for anything you do. In 2025, 75% of our global workforce will be Millennials, and Kristin talks about how they bring a fresh perspective. We end with Kristin sharing the most difficult conversation in her family that was severely botched by a doctor and what it has taught her. Don't miss this!! If you enjoyed this podcast, please hit follow, and download all the previous episodes.
Host:
Dr. Anthony Orsini
Guest:
Kristin Baird
Sponsor:
The Finley Project
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Difficult Conversations Lessons I Learned as an ICU Physician Podcast Episodes
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Baird Group
info@baird-group.com
Be the Leader Nobody Wants to Leave- 8 Transformational Skill-Builders For Busy Leaders (course-July 22, 2021)
Welcome to Difficult Conversations with Dr. Anthony Orsini. As I was driving from my home in Florida to New Jersey, I was listening to an audiobook called, Uncaring: How the Culture of Medicine Kills Doctors and Patients, which in my opinion is the best analysis and synopsis of the state of healthcare today that I have ever read . Today, I am so honored to have the author of this book, Robert Pearl, MD as my guest. Robert is the former CEO of the Permanente Medical Group,. Being one of modern healthcare’s 50 most influential physician leaders, Dr. Pearl is an advocate for the power of integrated, prepaid, technologically advanced and physician-led health care delivery. He serves as a clinical professor of plastic surgery at Stanford University School of Medicine and is on the faculty of the Stanford Graduate School of Business, Dr. Pearl is the author of Mistreated: Why We Think We’re Getting Good Healthcare-- and Why We’re Usually Wrong,and his new book, Uncaring: How the Culture of Medicine Kills Doctors and Patients, which we’ll be discussing today. He is also a fellow podcaster and publishes a newsletter called “Monthly Musings on American Healthcare.” He has published more than 100 articles in medical journals and is a frequent keynote speaker at healthcare and medical technology conferences.
Robert describes his success story behind becoming a surgeon, the CEO of Kaiser and author as serendipitous . In his book, Uncaring: How the Culture of Medicine Kills Doctors and Patients, Robert first defines physician culture and how it’s helped and hurt medicine.. Dr. Orsini discusses how change is often hard for physicians, and one of the best thing that’s happened is the elevation of the patient experience Robert tells us why walking the line as an administrator and physician has helped him. and goes more in depth about the biggest problems with physician culture. He shares a phenomenal fact that will shock you. They discuss the importance of preventative care better and building relationships with patients. Robert shares his thoughts on what we can do about professional burnout and how we can make it better to get doctors to enjoy their work even more. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Robert Pearl, M.D.
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Robert Pearl, MD Website
Robert Pearl, M.D. Twitter
Robert Pearl, M.D. Linkedin
Uncaring: How the Culture of Medicine Kills Doctors and Patients by Robert Pearl, MD
Monthly Musings on American Healthcare by Robert Pearl, MD
Welcome to Difficult Conversations with Dr. Anthony Orsini. Its' been one year since I launched this podcast and I would have never thought it would be so successful. Today, I will not be the host. Instead, my good friend and colleague, Peter Winick will be our host. Peter is the CEO of Thought Leadership Leverage and host of his own podcast called, Leveraging Thought Leadership. Today, Peter will be interviewing me and Elizabeth Poret-Christ. Liz is The Orsini Way Managing Director, my friend, and colleague for almost ten years now. She makes The Orsini Way run and is a master communicator and expert in patient experience. There are no preset questions and Peter is going to have the ability to ask us anything he wants, so let’s see what happens!
We start with Dr. Orsini telling us about his background, the profound experience he had as a neonatal fellow that brought him to teach doctors how to communicate, and his mission. Liz shares some stories with us and how she got into her current position at The Orsini Way. We find out the journey and some of the obstacles that Dr. Orsini had to overcome along the way with running his business. Liz talks about the good, the bad, and the ugly of getting installed inside of organizations. Also, she talks about how hospitals can save money by training physicians early and how they will save time by implementing this as a top down philosophy so that everyone’s wired the same way, and everyone understands what it takes to be successful. Dr. Orsini brings up the hot topic of patient experience and shares a story about a doctor he helped train early on who recently reached out to him. The top two problems in healthcare right now are rising costs and physician and nursing burnout, and Dr. Orsini talks more in depth about what to do about it. If you haven’t checked out Dr. Orsini’s TEDx talk, go watch it! We learn more about the power of Dr. Orsini’s training to corporations and business because even businesses have to communicate bad news to clients and others. We end with Dr. Orsini talking about an amazing first year of this podcast and mentioning some great guests. Liz talks about how the pandemic drove their ambition even further, doing virtual training, and how all this has helped them become stronger. If you enjoyed this podcast, please hit follow, and download all the previous episodes.
Host:
Peter Winick
Guests:
Dr. Anthony Orsini
Elizabeth Poret-Christ
For More Information:
Difficult Conversations I Learned as an ICU Physician Podcast Episodes
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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TEDx Talks-How The Human Connection Improves Healthcare with Dr. Anthony Orsini
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Thought Leadership Leverage
Leveraging Thought Leadership Podcast
The Orsini Way-Podcast-Episode 108-Learning to Get on the same Page As Your Doctor with Elizabeth Poret-Christ
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, we are going to have a conversation about sickle cell and rare diseases with someone whom I believe is uniquely qualified to have this discussion. My special guest today is Dr. Marjorie Dejoie-Brewer, owner of M.A.D.F.I.T MD, a medical consultant, wellness, and health business. She is also a Medical Consultant for the Sickle Cell Disease Association of America, and more recently held the position of Patient Engagement Lead in rare disease sickle cell for Pfizer. Dr. Dejoie-Brewer is a patient herself with Sickle Cell Disease, and a firm proponent and practitioner of comprehensive and preventative health and wellness planning. Dr. Dejoie-Brewer has combined her expertise as a physician, her work in multiple sector settings, her passion for wellness, and her experience as a sickle cell patient to address the inequalities of sickle cell patients so that they live healthier lives without distrust of medical providers. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Marjorie tells us about her personal journey as an immigrant's daughter to medical school. She talks about changing career paths when she found out she had Sickle Cell Disease and the support network she had participating in a program called “Bridging the Gaps” which gave her a viewpoint of what medicine could be in real time. She also tells us what attracted her to starting a wellness clinic and focus on rehabbing individuals. Marjorie shares with us her view of chronic and rare diseases and how it is a redefinition of what optimal is every time you get sick. Marjorie explains how that delivery of information from the doctor is so vital, and how these conversations definitely need more compassion. Dr. Orsini shares how in his workshops he talks about imagine, plan, and adapt when going into that conversation. We learn more about issues with lower socioeconomic teenagers and minorities with Sickle Cell crisis and how they are often viewed as drug seekers. She shares advice on what she tells patients and providers in a crisis situation. We end with Marjorie telling us the most difficult conversation she’s had in her life and how she navigated through that conversation. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Dr. Marjorie Dejoie-Brewer
Sponsor:
The Finley Project
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dr. Marjorie Dejoie Brewer Linkedin
Dr. Marjorie Dejoie-Brewer Instagram
Sickle Cell Disease Association of America
madfitbody@gmail.com
Welcome to Difficult Conversations with Dr. Anthony Orsini. On today’s episode, we’re going to talk about two topics that most people avoid: medical errors and malpractice lawsuits. My guest today is Shari Moore, Vice President of Risk Management at Physician’s Liability Insurance Company, also known as PLICO, in Oklahoma. Shari has more than twenty-three years of experience in the adult care setting, including nine years at Risk of Management and three years as Case Management. Her mission is to provide proactive risk management education to physicians across Oklahoma to improve the quality of experience for both the physician and the patient. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Shari tells us her journey from a Registered Nurse, to the Risk Management field, to her job at PLICO. We find out what attracted her to Risk Management. Dr. Orsini mentions the staggering statistics of how much medical malpractice lawsuits cost, and Shari talks about how important communication is in educating and training doctors to form relationships and avoid malpractice. She tells about PLICO, and how valuable it is for physicians to learn in-person and interact with other people who are dealing with the same issues. Dr. Orsini shares some important tips when he teaches conflict resolution. Shari shares advice on what she does to educate doctors and risk managers on how to reveal that medical error. Also, she tells us two big mistakes physicians make when it comes to having that conversation. We learn how the relationship should work with the risk manager and the doctor when medical errors occur. Shari tells us a few stories about people that attended their educational programs and how being compassionate, caring, and saying you’re sorry may help in preventing a lawsuit. Last July, PLICO just implemented a Proactive Litigation Support Program, and Shari fills us in on what that entails. Dr. Orsini talks about physicians having the highest suicide rate of any profession. They discuss the stresses involved when a doctor gets sued and how we really need to take care of our doctors and nurses if we’re going to help this issue. We end with Shari telling us the most difficult conversation that she’s encountered and advice on how to navigate through it, and Dr. Orsini shares a great little piece of advice his father told him at a young age. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Shari Moore
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Shari Moore Linkedin
PLICO
Sorry Works! 2.0: Disclosure, Apology, and Relationships Prevent Medical Malpractice Claims by Doug Wojcieszak
Welcome to Difficult Conversations with Dr. Anthony Orsini. On today’s episode I have the pleasure to have as my guest, Dr. Lisa Strohman, who is a Clinical Psychologist, author, public speaker, and the Founder of The Digital Citizen Academy. Dr. Strohman was a visiting scholar for the FBI working on homicidal pedophilia when the Columbine tragedy occurred, giving her an opportunity to be on the front lines of how technology impacts our youth. She has continued to work with law enforcement and the FBI on safety and cyber crimes involving adolescents, while also lending her knowledge and guidance to the National Center for Missing and Exploited Children. She established The Digital Citizen Academy to proactively prevent and develop curriculum for educators and parents on the issues resulting from technology use and misuse. Dr. Strohman is a frequent speaker on the topic of digital technology and its effects on adolescents and has appeared on TV shows and other media outlets. In addition, she has a new podcast called, The Point with Dr. Lisa Strohman.
Lisa takes us through her career, getting her Juris Doctor degree, Ph.D in psychology working with children and working for the FBI, Dr. Orsini brings up the documentary-drama, The Social Dilemma, and Lisa explains how we get manipulated and addicted by technology. She explains how science is involved in how it affects your brain. She explains how time spent on social media platforms produces changes in the dopamine receptors of your brain that are very similar to people who are addicted to drugs. The numbers of suicides are escalating in children, especially with the internet and bullying, and Lisa shares with us just how bad they are. We hear a story about a girl named Molly Russell, who sadly took her life at the young age of fourteen, and what influenced her to do this. . We hear advice from Lisa about teaching our kids that tech is a tool, and to know your value as a parent. Find out more about the Digital Citizen Academy as Lisa explains the incredible programs they offer for K-12, as well as the foundation they rely on to help sponsor programming in the schools . We end with Lisa sharing with us the most difficult conversation she’s ever had and how she navigated through it. If you enjoyed this podcast, please hit follow, and download all the previous episodes.
Host:
Dr. Anthony Orsini
Guest:
Dr. Lisa Strohman
Sponsor:
The Finley Project
For More Information:
The Orsini Way
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dr. Lisa Strohman Website
Dr. Lisa Strohman Twitter
The Digital Citizen Academy
DCA Foundation
The Point with Dr. Lisa Strohman (Podcast)
Unplug: Raising Kids In a Technology Addicted World by Lisa Strohman and Melissa Westendorf
Welcome to Difficult Conversations with Dr. Anthony Orsini. Often, I have drawn parallels between the doctor patient relationship and the business leader to employee relationship. For success, both require good communication and trust. Nowhere do these two worlds interconnect more then when it comes to nursing leadership. With all the talk about the problems facing physicians, it's the nurses who are the face of healthcare. They are the ones in the trenches, holding hands and healing twenty-four seven. Nursing leadership is more important than ever which is why I am super excited to have someone I believe embodies the essence of what leadership is all about. Today, my guest is Dena Carey, Associate Vice President of Women and Infant Health Services at Virginia Hospital Center. As a Med Surg and NICU trained nurse, Dena has focused her latest role to build a team of nurse leaders that are engaged, respected, and dedicated to building a team of staff focused on one goal: delivering the best patient care and experience to the families they serve. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
We start by hearing Dena’s journey. She talks about Virginia Hospital Center being a gem and a unicorn, and what it has done for her career. On the topic of patient experience, Dena explains that engaged employees are necessary for a good patient experience, and how the people doing the actual work need to be recognized and appreciated every day. She also shares the key to keeping employees happy, the importance of being open and honest, and how she makes sure every day that everybody on her team feels like they have a voice and a valued member of the team. She shares fantastic advice telling us there’s nothing better than a leader going out of their door to talk to the staff because that’s where you’re going to get the real information. We find out how Dena navigated the stress that was put on the nurses and everyone at the hospital during COVID and how motivating and inspiring people is so important to create relationships and promote teamwork. She tells us how she kept herself, and her leaders, sane and positive. Dena shares great advice for young nurse who want to become leaders, and why recognizing people is super important in preventing professional burnout. If you enjoyed this podcast, please hit follow, and download all the previous episodes. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dena Carey
Sponsor:
The Finley Project
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dena Carey Linkedin
dcarey@virginiahospitalcenter.com
Virginia Hospital Center
The Orsini Way-Podcast-Episode 140-Speaking the Truth: Debriefing Nurse Leaders-Lori Gunther
Welcome to Difficult Conversations with Dr. Anthony Orsini. It is my deep belief that every critical moment in our lives starts with a difficult conversation. Good communication is the key to success and the key to any relationship in both business and in our personal lives. Today, I am very excited to have as my guest, Susan Scott, who is one of the leading experts in the field of effective communication, a best-selling author, and the Founder of Fierce, Inc. Her clients include mega companies such as Starbucks, Yahoo, Nestle, and Coca-Cola. Susan is the author of two hugely successful best-selling books, Fierce Conversations and Fierce Leadership. She is a popular and sought-after Fortune 100 public speaker and renowned leadership development architect. Known for her bold, practical approach to executive coaching and leadership development, Susan has been challenging people to say the things that are hard to say for over two decades.
Susan tells us all about herself, how she became so passionate about communication. She shares her story on how she decided to start Fierce, Inc., and write her first book, Fierce Conversations. , She tells us how she wanted these conversations to have something more meaningful and something that connected at a deeper level with people. She explains that the key idea is that the conversation is the relationship, and it’s a skill that you can be learned. She talks about why the most common mistake of communication is misunderstanding. In Susan’s first book, she explains “beach ball reality”. She shares an inspiring story of how Robert Redford starts every meeting. Susan goes in depth about leadership, and tells us why a great leader needs both, “smart, plus heart.” Susan explains when it comes to communication, she believes most people get it, want to learn it,, and often see results right away. Also, find out about Susan’s new book coming out next year called, Fierce Love. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Susan Scott
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Fierce, Inc.
Fierce, Inc Newsletter sign-up
Fierce, Inc Linkedin
Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time by Susan Scott
Fierce Leadership: A Bold Alternative to the Worst “Best” Practices of Business Today by Susan Scott
Welcome to a special Memorial Day Tribute of Difficult Conversations - Lessons I Learned as an ICU Physician. This week, we will pause and take a moment to honor the men and women who gave the ultimate sacrifice for our country and to also remember our commitment to all of those who have served. This week I chose to replay a previous interview with the Honorable Dr. David Shulkin, who was the 9th Secretary of the US Dept of Veteran Affairs. He was nominated by President Trump to serve his cabinet. Prior to serving as Secretary of the VA, he served as Under Secretary for Health under President Obama. Dr. Shulkin represented 21 million American veterans and was responsible for the nation’s largest integrated healthcare system with over 1,200 sites of care, serving over 9 million Veterans. Prior to coming to the VA, Secretary Shulkin was a widely respected healthcare executive having served as Chief Executive of leading hospitals and health systems such as Beth Israel in New York City and Morristown Medical Center in New Jersey. His book, It Shouldn’t Be This Hard to Serve Your Country: Our Broken Government and the Plight of Veterans. is one of the best books about our VA System ever written.
Dr. Orsini mentions his first encounter with Dr. Shulkin, and remembered how genuine, down to earth, extremely friendly, and very engaging he was. We find out what made Dr. Shulkin take the medicine path and what led him into the leadership role. Dr. Shulkin tells us the single most difficult conversation that he had, and he gives us advice on his approach to communicating bad news. There are so many problems with medical education training right now with communication, and Dr. Shulkin shares with us how we can fix this. Dr. Shulkin’s dedication in his book impressed Dr. Orsini, and he talks about his dad, who was a psychiatrist on an Army base, and if he influenced him in any way. We learn about when he takes on his new position as Under Secretary at the VA in 2015, and what he realized he had in front of him with the wait time issues that were going on. Also, we find how he fixed the issue so quickly. Since he served with both Trump and Obama, we find out the game plan he had to navigate through the two different environments and succeed at it. Dr. Shulkin has been called the “Champion of Patient Experience ” and he shares with us how he was able to start the Patient Experience Program at the VA. Telemedicine is discussed and whether or not it’s here to stay or if we keep doing more and more Telemedicine, if we’re going to miss that patient relationship.
Host:
Dr. Anthony Orsini
Guest:
Dr. David Shulkin
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
David J. Shulkin, MD Twitter
Shulkin Solutions
It Shouldn’t Be This Hard to Serve Your Country: Our Broken Government and the Plight of Veterans by David Shulkin
Hello and welcome to Difficult Conversations with Dr. Anthony Orsini. Doing this podcast is one of the best decisions that I ever made because every week I get to interview some of the most incredible people in the world, leaders in healthcare and in business who have taught me so much. Every week I feel inspired and it has given me a new appreciation for the good in people and the unbreakable human spirit. The man you will meet today is going to inspire you more than ever! I met retired Phoenix police officer, Jason Schechterle, when we were both presenters recently at a TEDx Talk. When you meet Jason, you can’t help but be impressed and inspired. Jason’s journey chronicles his fight for life, his triumph over tragedy, and the inspiration that enables him to continue to overcome unimaginable adversity. His personal narrative exemplifies that the power of the human spirit can never be underestimated or extinguished. Jason is the subject of the book, Burning Shield:, which we’ll talk about today, as Jason tells us his story of why he’s the luckiest person alive.
Jason tells us the incredible story of his journey to becoming a police officer and the day that changed his life forever. We learn how he suffered burns to 43% of his body, with his neck, head and face being the worst, spent two and a half months in a coma, and was not expected to survive. Jason tells us about the doctor that he called, “One of the greatest healers and lifesavers this world has ever known,” and how this doctor questioned his own reasoning behind doing the surgery. Jason had fifty-six surgeries in seven years, and he shares experiences he had with some of the doctors and nurses in the burn center, being vulnerable, and the importance of surrounding yourself with people who are willing to help. Amazingly, not only does Jason survive, but he ends up going back to work as a homicide detective and playing golf. He explains how in his recovery process, it was so important to tell other people that there’s nothing as powerful as a made-up mind. Throughout this process, Jason’s wife was so dedicated and the love they have for each other really showed, but there was another person in his life that really represented the friendship and camaraderie between two police officers. Learn about Brian and what he did for his family. Jason ends up sharing his story of how he worked hard to fight agains Ford Motor Company to discontinue a defective and dangerous car thereby helping and probably saving the lives of other police officers We end with Jason telling us the toughest conversations he’s had, which he credits his wife, and he shares inspirational advice with us that you really have to hear! If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Jason Schechterle
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Burning Shield
jason@burningshield.com
Burning Shield: The Jason Schechterle Story by Landon J. Napoleon
Hello and welcome to Difficult Conversations -Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. My special guest today is Dr. Jeffrey Segal, who is the CEO and Founder of Medical Justice. He was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases. He holds an M.D. from Baylor College of Medicine. He received his B.A. from the University of Texas and graduated with a law degree from Concord Law School with highest honors. In the process of conceiving, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues and internet-based assaults on reputation. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Jeff shares his journey from being a neurosurgeon to a lawyer, which includes an incredible inspirational story about his brother. He explains how being open, honest, and transparent with a patient can help limit a doctor’s risk of getting sued. He shares advice about the importance of saying you are sorry when a medical error occurs , Advice he follows from a book called, Sorry Works! We hear Jeff’s opinion on why there is often a pile-on when a patient is unhappy and he gives advice on how to avoid it. Dr. Orsini tells a story about his dad and why it's important to have the right tools before you need them. Jeff explains why it’s important to be prepared and have proper communication skills before problems occur. Finally, Jeff gives advice on what to do if you’re a physician who’s done his best, followed all the advice given to him, and still gets sued. We end with Jeff telling us two difficult conversations he’s had in is life and advice on now he navigated through them. Jeff tells us how you to get a free confidential consultation at Medical Justice. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Jeffrey Segal, MD, JD
Sponsor:
The Finley Project
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Medical Justice
Sorry Works! 2.0: Disclosure, Apology, And Relationships Prevent Medical Malpractice Claims by Doug Wojcieszak, James W. Saxton, and Maggie M. Finkelstein
The Orsini Way-Podcast- Episode 102-Marcus Engel
The Orsini Way-Podcast-Episode 105-Larry Barton
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I am delighted to have as my guest, Kathi Sharpe-Ross, who is a global brand and lifestyle marketing guru, President and CEO of The Sharpe Alliance and Founder of The Reinvention Exchange. Kathi is a sought-after marketing consultant, speaker, workshop leader, and philanthropist, who has been helping brands and businesses re-invent, build, and communicate for over thirty years. She is a frequent contributor to Huffington Post and Thrive Global and interviewed on podcasts and radio. Having grown up on three different continents, Kathi learned at a young age how to adapt, try on new circumstances, make new friends, roll with the changes, and create new tools to flourish in her world. In her new book, RE: INVENT YOUR LIFE! WHAT ARE YOU WAITING FOR? she isempowering people to embark on a journey toward re-invention of all shapes and sizes.
Kathi tells us about her herself and her journey. She tells us about her first entrepreneur experience that started when she was in college, and the meaning behind why she said, “Do it best, do it first, and do it loudest.” We learn how she got her first client by building a network, and the importance of practice and listening. Dr. Orsini and Kathi agree that communication techniques can be taught and how active listening is critical. Kathi tells us about her book, which contains thirty stories and twenty-six power tools. She shares her “A-ha moment” and explains why “knowing your why” is so important, which she talks a lot about in her book. We also hear an awesome story about how she got Quincy Jones to write the forward for her book. Kathi tells us about The RE: INVENTION EXCHANGE, that includes a virtual chat series, blogs, content newsletters, and a podcast she launched in January. We end with Kathi sharing with us the most difficult type of conversation that she’s had and how she navigated through it. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Kathi Sharpe-Ross
Sponsor:
The Finley Project
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:RE: INVENT YOUR LIFE! WHAT ARE YOU WAITING FOR? by Kathi Sharpe-Ross
Kathi Sharpe-Ross Twitter
The Sharpe Alliance
THE RE: INVENTION EXCHANGE
The Reinvention Exchange Twitter
The Reinvention Exchange Linkedin
Welcome to Difficult Conversations Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. As a Neonatologist, I’m exposed to a world where about ten percent of all babies born in the U.S. will need to be cared for in a neonatal intensive care unit. For the parents of these sick babies, their plans of having a healthy baby that they can take home with them in a few days are shattered. A majority of the babies admitted to the NICU do well, but some do not, and they spend many long days in the hospital with a series of good days and bad days, and sadly some do not make it. These parents find themselves members of a group that no one wants to be in, and nothing can prepare them for the journey they must face. I am so happy to have as my guests, two members of an incredible organization called Graham’s Foundation. Their mission is to support, comfort, inform, and guide families who experienced a premature birth. First, I have Nick Hall, who is the Founder of Graham’s Foundation. His twins, Reece and Graham, were born at twenty-five weeks and Graham sadly died after forty-five days. Also joining me is Laura Platt-Kilstein, whose son was born at twenty-six weeks and is now a high energy four-year old.
Nick shares the story of the birth of his twins, Reece and Graham, and his first experience in the Neonatal Intensive Care Unit. Laura shares her story of the premature birth of her son, and the conversation she had with her own doctor when she found out she was having her baby so early. Nick talks about the difficult conversation he had with the doctors about the twins, and even more important, the emotions of the Neonatologist after the birth. We learn about the difficult decisions that Nick and his wife had to make and about Graham’s journey up to his last day. Laura tells us the amazing story of her son, Joshua, who was in the hospital for ninety-nine days. We learn about Reece’s remarkable journey, spending one hundred and nineteen days in the hospital. Nick explains his personal experience as a father, the grieving process and the team approach he felt from everyone around him. We also learn what made him start Graham’s Foundation . Find out why he says it really started the day Reece and Graham were born. Laura tells us what why she become a mentor and how she decided to get in touch with Graham’s Foundation. Nick fills us in on all the wonderful things Graham’s Foundation offers people who need help, such as the different care package programs, mentors, MyPreemie App. If you enjoyed this podcast, please hit follow, and download all the previous episodes. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guests:
Nick Hall
Laura Platt-Kilstein
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Graham’s Foundation
MyPreemie App
Graham’s Foundation Instagram
Graham’s Foundation Twitter
The Orsini Way-Podcast-Episode 104-Noelle Moore
Hello and welcome to Difficult Conversations with Dr. Anthony Orsini. This podcast is all about communication, and an essential aspect of good communication is listening, I believe it’s a lost art in this fast-paced world. Today, I’m excited to have as my very special guest, Colin Smith, who is commonly known as “The Listener.” Colin is one of the U.K.’s foremost listening skills specialists who works with individuals as well as teams within organizations who want to be heard, think smarter, and transform their business and personal relationships through active listening. Having a varied and successful career, Colin realized much of his success was due to his listening and connecting abilities, which led him to develop a series of programs to develop these skills and others. His inquisitive and curious mind leads him to explore unusual thought provoking, yet grounded observation and alternative approaches to business, people, systems, change, and innovations. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Colin tells us about his journey, his business Dexterity Solutions, and how he became known as “The Listener.” We learn why he thinks that people are having more and more trouble listening. Dr. Orsini tells us how he teaches conflict resolution in his workshops to help with listening to words and listening to non-verbal cues, and Colin shares how we can all be better listeners. Find out what he means by, “We hear from, we listen to.” Find out the importance of eye contact, and why it is fo hard for some people. Dr. Orsini talks about multitasking in teens, adults, and physicians, and how it relates to communication and listening. Colin explains why he believes technology is to blame for the listening crisis currently happening. Also, the important thing to remember is that we all need reassurance, that we matter, and if we validate the patient, team members, or colleagues, it would make a big difference. We also learn from Colin about “survive, dive, and thrive,” Dr. Orsini and Colin talk about the importance of listening in group settings and boardrooms. We end with Colin explaining how all conversations can be difficult for different people, for different reasons, and gives great advice on how to navigate through them. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Colin Smith
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Colin D. Smith Linkedin
Dexterity Solutions
Hello and welcome to Difficult Conversations with Dr. Anthony Orsini. Today my special guest is Lori Gunther, Chief Executive Officer at Synova Associates and a Board Member of the Patient Experience Institute. Lori became a partner at Synova in 2019, bringing twenty years of NICU and perinatal industry experience to the company. Lori is a trained professional counselor, and a nationally recognized expert in the field of patient experience, crisis intervention, PTSD, communication skills, and maternal-fetal health. She is recently published in Advances in Neonatal Care on how to improve and implement parent education in NICUs.
We start out by learning Lori’s counseling background, her years as a therapist, her journey through the March of Dimes, and how she got to Synova. Lori tells us how she got more involved in Synova, what they do, and how she thrives in chaos. She shares a story about what happened to her infant son after having surgery, which led to her wonder how can we have better conversations, listen more and think about our words. Dr. Orsini and Lori agree that the communication skills necessary for physicians and nurses to speak with patients are the same communication skills that are required for good leaders. Lori shares stories about her dad, and the mantra that she still lives by, “Don’t come to me with a problem, come to me with a solution.” She tells us how she ended up owning Synova right before the pandemic hit. Lori tells us about the Synova debriefing calls for nursing leadership and how they really help during the pandemic. Since there’s a whole area of nursing leadership that has no support, as well as for a nurse or physician who’s really not getting any support, Lori shares with us some “Drop the mic” advice. We end with Lori telling us the most difficult conversation she has had in her lifetime and some advice on how she was able to navigate through this. Also, find out what’s on the horizon for Synova, the free webinars they offer, and their 25th Anniversary event in November that Dr. Orsini will be speaking at. If you enjoyed this podcast, please follow, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Lori Gunther
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Lori Gunther Linkedin
Synova Associates
Synova Associates Facebook
Synova Associates Instagram
Synova Associates Linkedin
Advances in Neonatal Care article-“Improving the Efficiency and Effectiveness of Parent Education in the Neonatal Intensive Care Unit.
Synova 25TH Anniversary Nurse Leadership Forum-November 14-18, 2021
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Mike Vacanti, Founder of HumansFirst and author of Believership: The Superpower Beyond Leadership. Following many years in advertising and marketing, Mike launched early stage start-ups and led merger and acquisition initiatives for publicly traded tech companies. His teams exceeded expectations, consistently beat the challenge, learned a lot, and as Mike said, “Had some fun along the way.” He believes “It’s much more than what we accomplish, it’s who we become along the journey!” His mission is to lift others, helping people discover their potential, embrace a growth mindset, and achieve at inspired levels. Mike has transformed businesses and inspired people to perform at levels they didn’t think possible. He is known as a great listener and collaborator, and a creative problem-solver. He consistently delivers on the belief that the heart of any organization is people- People drive results! As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Mike tells us about himself and how he went from mergers and acquisitions to transitioning into starting HumansFirst. We learn about these events, who attends them, and how his intent was to help people break patterns. Dr. Orsini and Mike have a discussion on changes in cultures in the workplace and how the younger generations are really driving change in the workplace because they want to work for companies that believe in them. We also find out Mike’s views on improving cultures in companies and why some companies are so open and some are not, He tells us how essential it is that leadership buy into it. Mike tells us about another book he wrote with Teresa Quinlan called, You Belong Here: HumansFirst Stories, which is a compilation of different people’s stories. He shares one of the stories in the book written by Claude Silver, a previous guest on this podcast. This book is full of inspiration and in a world full of so much sadness now, Dr. Orsini says, “Just read it because it will make you feel better!” Mike discusses his other book, Believership: If you enjoyed this podcast, please hit the follow button.
Host:
Dr. Anthony Orsini
Guest:
Mike Vacanti
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Mike Vacanti Twitter
Mike Vacanti Linkedin
HumansFirst.club
Believership: The Superpower Beyond Leadership: Volume 1, The Experience by Mike Vacanti
You Belong Here: HumansFirst Stories by Mike Vacanti and Teresa Quinlan
The Orsini Way-Podcast-Episode 107-Claude Silver
Hello and welcome to Difficult Conversations with Dr. Anthony Orsini. The COVID-19 crisis has affected us all, but especially with people in leadership roles in healthcare, which is why I am so excited today to have as my guest, Dr. Noreen Bernard, RN. Noreen is currently the Chief Nursing Officer for UCHealth Longs Peak Hospital and Broomfield Hospital. She is also an adjunct faculty at University of Colorado and Adjunct Assistant Professor at the Nell Hodgson Woodruff School of Nursing at Emory University. She has over 25 years of executive leadership experience with an emphasis on clinical operations, nursing professional practice, professional and organizational development. She is Nurse Executive Advanced board certified, a Fellow in the American Academy of Nursing, and we are really lucky to have her here today. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Noreen begins by telling us about her journey, She tells us some traits about her that may have helped her get this job so quickly after graduating and gives advice to young nurses or clinicians who may want to follow the path of leadership. Find out why she says, “Lean in, get a seat at the table, and say yes.” Dr. Orsini talks about the “Healthcare Heroes” and how the COVID crisis has affected the entire group, and Noreen tells us how she navigated though all the issues the pandemic brought to hospitals and healthcare workers, such as possible furloughs and the hospitals losing millions of dollars each day. Dr. Orsini shares his views on how important communication is to your professional and private life, as well as being a compassionate and an active listener. Dr. Orsini and Noreen talk about how much the doctors, nurses, therapists, housekeepers, and everyone who works in a hospital have run towards problems and not away, and how selfless they have all been during this pandemic. Patient experience is always a hot topic in medicine, and Noreen explains the four things they focus on with patient experience and a special motto they follow, “Eyes up, Energy forward.” She also shares a story about allowing a family visitation during COVID and how family and friends at the bedside really helps with the healing process. We end with Noreen telling us the most difficult type of conversation she’s had in her life and how she navigated through it. If you enjoyed this podcast, please hit the subscribe button, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Dr. Noreen Bernard
Sponsor:
Sponsor:
Veritus by Freedom Institute
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dr. Noreen Bernard Twitter
Noreen Bernard Linkedin
Noreen Bernard email
Motherhood and Milestones
Welcome to Difficult Conversations with Dr. Anthony Orsini. If you are a parent, first time mother, have a baby with special needs or perhaps have questions about how your baby’s developing, or about breastfeeding, wouldn’t it be great if you had someone to call who not only has the expertise to help but also knows what it’s like to be a mother? If this description fits you or someone you know, you really don’t want to miss this episode. Today, I have with me Kristin Horwath and Jennifer Ainsworth who are top notch pediatric and newborn Physical and Occupational therapists. They are Neonatal and Pediatric Therapists, and “mommas” themselves who are passionate to help mom’s and babies thrive. After working together at one of the top hospitals in the country, they teamed up with Adrienne Alexander and started Milestone Specialists of America, which is a baby resource/development coaching and therapeutic concierge service for mom’s and their babies. Most importantly, they bring with them the understanding that healthcare is about that human to human interaction we speak about on every episode of this podcast. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Jenn and Kristin tell us about their journey and what led them leave one of the best pediatric hospitals in the US and take the leap of faith to start Milestone Specialists of America. We find out who the typical client is that calls Milestone and the services they offer. We also learn how important it is for Moms and Dads to be involved in the treatment of their babies , and how Jenn and Kristin offer realistic and convenient ways to help parents along in the process. Kristin shares a story how she couldn’t breastfeed and how she worked through it. We find out how they’ve worked during COVID and the challenges they faced. We end with finding out the most difficult type of conversation that Jenn has, how she has navigated through the conversation, and she shares some advice on what to say and how she approaches that. Also, Dr. Orsini mentions the three goals of having difficult conversations, and Kristen shares how she approaches a conversation with parents who are in denial about their child and what she says to a parent who wants an immediate answer when there isn't one. The lesson learned today and on every episode of this podcast is, it’s all about trust, building a relationship, and being a genuine person. If you enjoyed this podcast, please hit the subscribe button.
Host:
Dr. Anthony Orsini
Guests:
Jennifer Ainsworth
Kristin Horwath
Sponsor:
Veritus by Freedom Institute
For More Information:
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Milestone Specialists of America
Milestone Specialists of America Facebook
Milestone Specialists of America Instagram
Hello and welcome to Difficult Conversations -Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. Today I have two great guests to talk about something that affects all of us: drug and alcohol addiction among healthcare providers such as doctors and nurses. We all know it exists, but it's something no one ever wants to talk about. Today, I have Steven Wolt, CEO and Co-Founder of Veritus, whose personal journey as an executive in corporate America with a substance use disorder and his story of recovery is the reason he created Veritus. I also have Dr. Michel Sucher, Chief Medical Advisor of Veritus, who has been practicing addiction medicine for over 30 years and regarded nationally as a pioneer and foremost industry expert in alcohol and drug monitoring and after care programs. Veritus offers virtual substance abuse and trauma treatment programs exclusively for licensed medical professionals. Keep listening to hear more about the incredible things they are doing to help with this problem. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Steven shares his journey with drug addiction, his recovery, and how he became the CEO of Veritus. Dr. Sucher explains how prevalent addiction is among physicians and nurses, and the recent spike in physician burnout, suicide, and depression due to COVID. We find out why doctors and nurses start getting addicted to drugs. Many doctors find it helps with their emotional pain. We also learn why the Veritus approach works and how they help people by supporting and encouraging them to get help early. Dr. Sucher educates explains the laws that protect doctors from losing privileges. Steven tells us why he would not use the resources provided by his employers when he was going through his addiction, and about the uphill battle that goes on right now with people that are suffering and needing treatment.
Steven shares his advice on having that first conversation with someone after realizing you have a problem, being in denial, and saying, “Me too.” Dr. Sucher explains what he tells the people that think they are Superman and stresses how Veritus tries to get early recognition, early intervention, and early treatment to prevent consequences. Steven explains how Veritus does virtual treatments and the encouraging data that came out recently showing how it compares to in-person treatment, and Dr Sucher shares one other amazing finding about tele-health. Steven walks us through the process from making the first call to Veritus saying you need help, and he explains the program they offer called the Intensive Outpatient Program. If you enjoyed this podcast, please hit the subscribe button, and download all the previous episodes to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guests:
Steven Wolt
Dr. Michel Sucher
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Veritus Solutions
Veritus Linkedin
Hello and welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I have as my guest, Dr. Bradley Block, an Otolaryngologist, Head and Neck Surgeon, and partner at ENT and Allergy Associates in Long Island, NY. He is also host and creator of the very successful, Physician’s Guide to Doctoring Podcast. His podcast interviews physicians and non-physician experts to help teach us as he says, “What we should have been learning while we were memorizing Krebs cycle.” The Physician’s Guide to Doctoring is a practical guide for practicing physicians, physicians in training, and all allied health professionals. Topics range from personal finance, to politics, to improving interactions with patients.
Dr. Block starts by telling us about what he’s learned from his podcast guests and specifically there’s been a lot of discussion on physician burnout. He tells us about saying “yes” to the few things you are passionate about, “no” to everything else, and the importance of building relationships. Dr. Orsini and Brad also share stories about the importance of getting along with patients and team members, how banter builds relationships and referrals, and how important patient experience and patient satisfaction scores are today. Brad shares a story about how the patient is the star of the show and he tells us a great quote that relates to humor. . Dr. Orsini talks about the importance of just being a genuine person and finding commonality with people, and Dr. Block stresses how important it is to know the names of people, their family members, and little things about them. We learn about a guest Brad had on his podcast, Blake Eastman, who talked about interest and authority, which are two things he thought were key to nonverbal communication. Dr. Orsini mentions a book worth checking out by Amy Cuddy and the interesting things she found out about nonverbal language. Brad shares great advice of how “the patient is the star of the show.” We end with Dr. Block telling us the most difficult type of conversation he’s had and shares some incredible advice. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Dr. Bradley Block
Sponsor:
Sponsor:
Veritus by Freedom Institute
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Physician’s Guide to Doctoring Podcast
Physician’s Guide to Doctoring PodcastTwitter
Physician’s Guide to Doctoring Facebook
Presence: Bringing Your Boldest Self to Your Biggest Challenges by Amy Cuddy
“Nonverbal Communication from Behind the Mask” with Blake Eastman
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my guest is advertising Hall of Famer, Linda Kaplan Thaler, who is responsible for some of the most famous advertising campaigns such as the Aflac duck, the hilarious “Yes, Yes, Yes” commercial for Clairol Herbal Essence, “Kodak Moments,” and the longest running jingle, “I Don’t Wanna Grow Up, I’m a Toys ‘R’ Us Kid.” She has appeared on The Apprentice, Good Morning America, The Today Show, and CNN. Linda has won several awards, including the prestigious Matrix Award, Advertising Woman of the year and was named one of advertising Most Influential Woman in Advertising. She founded the Ad Agency Kaplan Thaler Group and currently, she is a renowned motivational speaker and a bestselling author of several books including Grit to Great and The Power of Nice.
Linda tells us about herself, growing up in the Bronx, and a sweet story about her dad that impacted her life forever. She teaches us how being nice actually makes you succeed, and how her agency became the fastest growing agency in the U.S. and one of the Top 10 Nicest Places to Work in advertising. We learn how her little ad agency won the $200 million Wendy’s account, and an incredible story involving a man that was a guard for their building, and how he helped win a big account during a surprise visit from the CEO. Also, Linda tells us yet an amazing story behind the Aflac duck and how that came about, Linda tells us why doing improv is so good for people, and Dr. Orsini tells us how he uses improv in his training as well. We hear a personal story and some difficult conversations she had to endure when she found out she had cancer. We end with Linda giving us communication advice on how to be successful.
Host:
Dr. Anthony Orsini
Guest:
Linda Kaplan Thaler
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Linda Kaplan Thaler Website
Kaplan Thaler Productions Linkedin
Linda Thaler Twitter
lindakaplanprod@gmail.com
Grit to Great: How Perseverance, Passion, and Pluck Take You from Ordinary to Extraordinary by Linda Kaplan Thaler and Robin Koval
The Power of Nice: How to Conquer the Business World With Kindness by Linda Kaplan Thaler and Robin Koval
The Power of Small: Why Little Things Make All the Difference by Linda Kaplan Thaler and Robin Koval
Difficult Conversations in the NICU with Dr. Vita Boyer
Welcome to the Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Dr. Vita Boyar, Assistant Professor of Pediatrics at Zucker School of Medicine at Hofstra University. She is a board-certified Neonatologist Associate Medical Director of the Neonatal Intensive Care Unit and is a Certified Wound Specialist Physician at Cohen Children’s Medical Center. She is the only Wound Certified Neonatologist in the country. Her work with neonatal and wound products has been featured on Good Morning America, published in various journals, and has received awards and honors. Her teaching style and dedication to compassionate care led her to her nomination and completion of Humanistic Mentoring Fellowship Program at Zucker School of Medicine at Hofstra. In 2018, she was honored with Queens Ambassador Award for exceptional contribution to the community in the professional field.
Dr. Boyar tells us about her journey to becoming a Neonatologist and a Wound Physician. She describes herself as an “adventure junkie”. She tells us how she navigates through the difficult conversation when with a mother of a premature baby who may need to go home on a ventilator. She shares a great story from a former psychology teacher’s lecture. Dr. Orsini talks about the importance of active listening and medical error advice. Dr. Boyar shares advice on discussing medical errors. We learn how Dr. Boyar teaches her residents about communication, which involves balance, and why showing them how to do something is the best way to teach them. We hear stories from Dr. Orsini and Dr. Boyar on communication techniques they use in medical, business, and personal life. Dr. Boyar talks about how during COVID-19, physicians have been under so much stress and how communication is so important now more than ever to prevent burnout. Dr. Orsini tells a story about body language, signs, and makes a point by saying, “Communication is a lifelong learning process.” If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Vita Boyar
Sponsor:
Veritus by Freedom Institute
For More Information:
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dr. Vita Boyar- Linkedin
Dr. Vita Boyar-Northwell Health
Cohen Children’s Medical Center
The Orsini Way- Podcast-Episode 109-Helen Riess, MD
The Empathy Effect-Seven Neuroscience-Based Keys for Transforming the Way We Live, Love, Work, and Connect Across Differences by Helen Riess, MD, Liz Neporent, Alan Alda (Foreward)
Hello and welcome to Difficult Conversations - Lessons I learned as an ICU Physician with Dr. Anthony Orsini. Today, I am blessed to have as my guest and longtime friend, Tony DeVincenzo. He is here to talk about difficult conversations in child advocacy and child abuse. Currently, he is a Training Specialist with Northeast Regional Children’s Advocacy Center, where he provides training and technical assistance to child advocacy centers and child abuse multi-disciplinary teams throughout the Northeast Region of the United States. Tony has also presented workshops in a variety of topics related to child advocacy. Before working in the child advocacy field, Tony served 25 years in law enforcement in New Jersey, a majority of his career was spent as a Detective investigating crimes against children. After supervising the Sex Crimes/Child Endangerment Unit, and Internet Crimes Against Children, Unit, he retired from law enforcement in 2013 as a Lieutenant. He is also an adjunct faculty member at local colleges teaching courses related to Criminal Justice and Child Advocacy. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Tony tells us why he decided to enter the child abuse unit as a young police officer and why it remains such passion for him. We learn the one type of case that really affects him more than others. Tony takes us through the process of the child advocacy center, from when he gets the phone call of child abuse, to the process of the investigation, and the training of interviewing children and teens. Also, we learn about the different ways allegations are made. Dr. Orsini shares a funny story about something his son said to his teacher when he was little. Tony DeVincenzo makes a point of stating that child abuse is the one thing that spans every demographic. He shares an important piece of advice. Tony tells us 2 conversations that he has found difficult to have with families dealing with child abuse, and familiarizes us with the term “non-offending caregiver.” He also gives advice on the proper way to have conversations with family members and how the healing process can start. Find out all about the Northeast Children’s Advocacy Center and how you can get involved in your community. Did you know Tony has his own podcast too? It’s called NRCAC Team Talk Podcast, If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Tony DeVincenzo
For More Information:
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Anthony DeVincenzo Linkedin
NRCAC Team Talk Podcast
Northeast Regional Children’s Advocacy Center
National Children’s Advocacy Center
National Children’s Alliance
Welcome to Difficult Conversations with Dr. Anthony Orsini. My special guest today is Siobhán McHale, one of the world’s leading experts in culture change in the workplace. Over the past 30 years, she has helped thousands of leaders create more agile and productive workplaces through positive culture change. She is most well-known for steering the radical seven-year culture change project at Australia and New Zealand Banking Group Limited (ANZ) and transforming the organization from the lowest performing bank in Australia into one of the highest performing and most globally admired banks in the world. Her work at ANZ was so incredible, that Professor John Kotter used it as a case study at Harvard Business School. These insider roles have given Siobhán a different perspective on culture change, compared to the views of academics, consultants, and journalists, who are mainly writing on the topic of transformation. The insights she has gained have allowed her to develop a groundbreaking approach to bringing about real and lasting change described in her book, The Insider’s Guide to Culture Change, which has been described by culture pioneer, Carolyn Taylor, as “The most groundbreaking thinking on how to change workplace culture that I’ve seen in many years.”
We start off by learning about Siobhán's journey. and why she defines culture as “how things work around here,” She tells us how she took ANZ from worst to best. Siobhán explains that culture is co-created, and how important communication is at every level. She takes us through the four steps to positive culture change that she describes in her book and explains what she means by “culture disruptor” As Siobhán said in her book, “Culture change is the hardest work you will ever do,. She explains why it’s so hard and why emotional intelligence and the power of roles are essential to positive culture. We end with Siobhán telling us the most difficult type of conversations she’s had in her life and she gives advice on how to navigates through them,. Dr. Orsini shares an old joke about conflict resolution If you enjoyed his podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Siobhán McHale
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Siobhán McHale Linkedin
Siobhán McHale Website
Siobhán McHale Twitter
The Insider’s Guide to Culture Change- Creating a Workplace That Delivers, Grows, and Adapts by Siobhan McHale
Conversations About Second Victim Syndrome with Dr. Susan Wilson
Welcome to Difficult Conversations with Dr. Anthony Orsini. My special guest today is Dr. Susan Wilson. After 15 years of practicing Emergency Medicine, she retired from clinical practice, completed her coursework in coaching and formed SJW Professional Coaching Services, LLC with the goal of providing guidance and support to healthcare professionals. Over the past 25 years, Dr. Wilson has seen the evolution of medical practice, witnessing first-hand how the changes in healthcare have impacted her colleagues. She sees professional coaching as an important tool to addressing issues of burnout among healthcare providers. Dr. Wilson is particularly passionate about Second Victim Syndrome, an extremely important topic that most healthcare providers are not aware of but should know about.
Dr. Wilson talks about physician burnout and suicide rates, and discusses a JAMA article about the relationship between resiliency and burnout in physicians. Dr. Orsini and Dr. Wilson discuss Second Victim Syndrome (SVS), why it’s such a problem, and how it affects both providers and patients. We learn about the stages of grief that occur with SVS and the final stage which is moving on, in which people will either thrive, survive, or drop out. If someone needs help, Susan lets us know the best resources on how to get it. She talks about the staggering statistics of physician burnout and Second Victim Syndrome and how many healthcare professionals are actually seeking help. We find out how Susan coaches people through EAP on their journey of feeling better. Since Dr. Orsini and Susan both do a lot of coaching, they share why it is so important to them to help others. We end with Susan telling us the one conversation that is the most difficult and how she approaches it. Also, she gives advice on how to approach that person you care about that may need help, from either physician burnout or SVS If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Susan Wilson
Sponsor:
The Finley Project
For More Information:
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
SJW Professional Coaching Services, LLC
Susan Wilson, MD Linkedin
SusanWilsonMD@gmail.com
JAMA Network- “Addressing Burnout-Focus on Systems, Not Resilience”-by Allan H. Goroll, MD
The Orsini Way-Podcast- Episode 109-Dr. Helen Riess
The Busy Leader’s Handbook: How to Lead People and Places That Thrive by Quint Studer
Connect and Be Heard with Kevin Pho
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Dr. Kevin Pho, a board-certified practicing internal medicine physician, nationwide media commentator and author. If you’re in healthcare, you likely know about his website, KevinMD, which he built from scratch in 2004 and now receives 3 million visits per month. Dr. Pho has been named the web’s “Top Social Media Influencer” in healthcare and medicine. The New York Times called KevinMD “a highly-coveted publishing place for doctors and patients.” Forbes called KevinMD “a must-read health blog.” And CNN named @KevinMD one of its five recommended Twitter health feeds. As a highly sought-after keynote speaker, Kevin shares his story with both clinicians and non-clinicians. His signature keynote, “Connect and Be Heard: Make a Difference in Health care with Social Media,” takes the audience through Kevin’s social media journey since 2004. With video, audio, and an emphasis on storytelling, he inspires audiences to use social media and be healthcare influencers.
Dr. Kevin Pho tells us about himself, his journey, and why he started KevinMD. We learn how the idea of KevinMD came about, which started with his blog. He tells us about the percentage of KevinMD visits from patients and non-clinicians and he makes a point to say there is a tremendous thirst for health knowledge since healthcare is the third most popular use on the web. Dr. Orsini and Dr. Pho discuss how there is a lot of “false information” out there on websites, and how doctors need to guide patients to reputable sources of heath information. We learn about Dr. Pho’s take on the future of social media. One of Dr. Pho’s keynote speaking topics is physician and nurse burnout, he tells us his views and gives advice. Dr. Orsini talks about the lectures he has about burnout and using certain communication techniques can reduce burnout. Dr. Pho shares helpful advice for doctors who want to say they’re passionate about something and they want to get into something else. We end with Kevin telling us the most difficult conversations which he has encountered and shares advice on how to navigate through these difficult conversations. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Kevin Pho
Sponsor:
The Finley Project
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
KevinMD
Kevin Pho, M.D. Twitter
Kevin Pho, MD- Physician Keynote Speaker
Establishing, Managing, and Protecting Your Online Reputation: A Social Media Guide for Physicians and Medical Practices by Kevin Pho, MD and Susan Gay
Conversations about End of Life with Dr. Karen Knops
Welcome to the Difficult Conversations with Dr. Anthony Orsini. Today, I am blessed to have my friend and guest, Dr. Karen Knops, who is the Medical Director of Palliative Care Services at Overlake Medical Center in Bellevue, Washington. She is also the creator of programs designed to improve the experience of patients with serious illness. After completing her fellowship training at Stanford University, she went to New Jersey where she lead the division of Palliative and Supportive Care for a six hundred bed teaching hospital. Dr. Knops has created onsite training programs for Physicians and other healthcare professionals. She has been recognized as a top doctor in Palliative Care Medicine in New Jersey and Seattle, where she now lives. She is a passionate advocate for improving patient and clinician experience and compassion in healthcare. Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Karen shares her personal story of when she was a child with scoliosis, and what drew her into medicine. She tells us about the experience she had with her Orthopedic Surgeon and the challenges she had as a teenage girl. Dr. Orsini shares a little story about the seizure disorder he had as a child and why he’s so dedicated to try to make his patients’ lives a little bit less gray. Karen shares a great story about someone that she learned from that shaped who she wanted to be. She also tells us about a hospice nurse that she spent only two days with that really inspired her to enter Palliative Care. Karen tells us her approach when she goes into a room to have an end of life conversation with a family and gives some tips to clinicians. She explains some key techniques for demonstrating trust and compassion, which are permission, paraphrasing, and preview. Dr. Orsini tells us when you have difficult conversations with people and you do them correctly, it’s a real gift to the family to feel that connection instantly. The techniques that you use for end of life and breaking bad news really work for everyday life and everyday medicine, and Karen tells us the biggest thing she’s learned and the biggest takeaway she had in training. Karen will be back again on a future episode to talk about her A-S-C-E-N-D Acronym and program for communication, so you don’t want to miss that. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Karen Knops
Sponsor:
The Finley Project
For More Information:
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
The Anticipation Habit
Karen Knops, MD Twitter
Overlake Medical Center and Clinics
The Orsini Way-Podcast-Episode 110-Dr. Dike Drummond
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I’m fortunate to have another amazing guest. Captain Mike Abrashoff is a graduate of the U.S. Naval Academy and a former Military Assistant to Secretary of Defense, William J. Perry. At thirty-six years old, Mike was the most junior officer in the Pacific Fleet when he took command of the near-worst performing ship, and twelve months later the USS Benfold was the best ship in the entire Navy. He established a set of management principles he calls the Leadership Roadmap. Mike is the author of three books. His first book It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy, was a New York Times and Wall Street Journal Bestseller, and his other two books, showed how Mike’s leadership principles have been put into action by organizations everywhere. Mike is a highly sought after keynote speaker for audiences to ramp up organizational performances.
Mike tells us about his background, and the events that led up to his command of the USS Benfold. Even though things weren’t always successful for Mike, one thing that came out in his book is, “Every time things didn’t work out perfectly for him, he learned from his mistakes.” Dr. Orsini talks about how we can learn so much by watching people who are good at what they do and about how being a genuine person builds trust. Mike tells us about how he started by interviewing and getting to personally know every sailor on his ship which enabled him to connect with them. We hear an amazing story about a sailor and the rusty bolts. We learn about the most four powerful words in the English language that he said to his sailors, “What do you think?” Mike talks about getting over his own self-confidence and becoming more confident as a leader. He shares his advice on establishing trust if you’re in a leadership position. He tells us about having a disciplined process to get employees to want to stay, and Dr. Orsini makes a point to say, “Communication is a return on investment.” If you have to have a difficult conversation with your boss, Mike gives advice on how to start that conversation. We end with Mike telling us the most difficult conversation he’s ever had to have,
Host:
Dr. Anthony Orsini
Guest:
Mike Abrashoff
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
mabrashoff@apgleadership.com
Mike Abrashoff Linkedin
Mike Abrashoff Twitter
It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy by Captain D. Michael Abrashoff
The Orsini Way- Podcast: Episode 116 - Stephen M.R. Covey
Welcome to Difficult Conversations - Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. My special guest today is Dr. Jonathan Fisher, a Harvard-trained physician, practicing cardiologist, certified Mindfulness Meditation Teacher, and global keynote speaker. With over 20 years of experience, Dr. Fisher has helped thousands of individuals live longer and better lives. Having recovered from his own painful and long journey through anxiety, depression, and burnout, he now helps organizations, leaders, and teams heal and reverse the spiral of disengagement and burnout by sharing proven concepts and methods to enhance joy and peak performance. Dr. Fisher currently serves leadership roles in various departments and is the Founder of Mind Heart Now, LLC, and leads transformational interactive programs for teams and organizations. He is here today to discuss a variety of topics that are seriously affecting our healthcare with respect to provider crisis.
We begin with Dr. Fisher sharing the story of his life growing up, how he became a physician, and the struggles he had starting in his teenage years. He talks about when he recognized that what he was experiencing was more than just stress and anxiety, but depression. We learn how Dr. Fisher recovered from his depression, which started simply by googling, “How can I be happy again?” Dr. Fisher discusses meditation and yoga and the research behind it, and the significance of “I feel, therefore I am.” He also tells us about “mindfulness of the heart” to prevent heart disease, and the American Heart Association endorsing meditation as an adjunct to treating cardiovascular disease, which was an incredible validation that this stuff not only helped heal his own anxiety and depression, but is helpful for patients as well. Find out what Dr. Fisher has to say when he discovered that mindfulness has a lot to say about communication. Dr. Orsini and Dr. Fisher chat about the importance of forming a real relationship with patients, how information does not heal people, and how powerful compassion’s effects on the human heart is. Dr. Fisher gives great advice on how to have a conversation with yourself first and how to move forward. We end with Dr. Fisher sharing with us his most difficult conversations that he’s had and some amazing advice.
Host:
Dr. Anthony Orsini
Guest:
Dr. Jonathan Fisher
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Mind Heart Now
happyheartMD-The Mindful Heart Doctor-YouTube
Jonathan Fisher, MD-Linkedin
Jonathan Fisher, MD-Twitter
The How of Happiness: A New Approach to Getting the Life You Want by Sonja Lyubomirsky
My Journey into Medicine with Michelle Atwell
Welcome to Difficult Conversations- Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. Over the years, I have found that healthcare providers who are genuine and able to relate to their patients through their own life experiences, are able to provide the best care, especially during difficult times. Today, I am honored to have as my guest, Michelle Atwell, a mother who managed the diagnosis of the life-threatening illnesses to her daughter and son, and today, is a Physician Assistant at a major healthcare system in Orlando, Florida. When Michelle lost her first child and only daughter, she was driven to invest her grief in the care and cure of other patients battling similar afflictions. She began volunteering with Shepherd’s Hope Clinic, first as a member of the general volunteer staff, and today as a licensed healthcare provider. She in the middle of publishing a contributing article to an upcoming medical genetics textbook and is the winner of the 2017 Nova Southeastern University PA Program Gold Standard Award. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Michelle tells us about her journey and the conversations she had with all the medical professionals during her daughter. She shares a specific story of a bad conversation she had with the neurosurgeon about the seriousness of her daughter’s diagnosis and how her life changed forever. Michelle tells us about an uncomfortable incident that happened with an oncologist and some student residents speaking to her daughter as if she was a “specimen.” We learn about a team of doctors at Duke that made her feel that she and her daughter were in good hands. She also tells us about a special doctor at Duke, who showed extreme compassion and stayed with her the whole time. She put all her trust in him. After her daughter passed away in 2003, Michelle tells us how she stayed home for a month, but then decided to go back to her job full time at the bank and go to school full time to stay busy and maintain some normalcy in her life. We learn about the birth of her son in 2005, what happened to him right after his birth, and the doctor who gave her the bad news. Thankfully her son survived, and even though life was looking good after going through some horrible experiences, Michelle decided to see a therapist. We find out what led her to her big career change into medicine, We end with Michelle telling us how she uses the experiences of losing a child while taking care of her patients, how it’s impacted her, and she shares some inspiring advice. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Michelle Atwell
Sponsor:
The Finley Project
For More Information:
The Orsini Way
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Michelle Atwell, MMS, PA-C Linkedin
Healthcare Leadership During COVID-19
Welcome to Difficult Conversations - Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. Today, my special guest is Anthony Viceroy, who is here to discuss how healthcare organizations have adapted to the COVID crisis. Since 2015, Anthony has been the CEO of Westmed Medical Group. As one of 548 accountable care organizations in the United States, Westmed has earned a national reputation for its focus on improving the quality of care for patients while reducing unnecessary costs in the healthcare system. In addition to his focus on maintaining excellence in quality initiatives, Anthony has also championed enhancements to the Westmed patient experience..
Anthony explains how Westmed accomplished the trifecta of healthcare providers. Under his leadership, Westmed reached the top 6% nationally for total savings generated, top 95% in patient experience, and was named one of the best workplaces in the country in healthcare by Fortune Magazine,
Anthony discusses how Westmed was able to navigate through the Covid Crises. We find out why it is so important for physicians to have a role in the organization’s leadership and decision making process. Anthony also discusses why organizations must place the appropriate resources into improving patient experience, We hear stories about many difficult decisions and conversations that Mr. Viceroy has had to navigate in recent months such as furloughing nurses and doctors taking big pay cuts. He shares great advice about portraying hope and having a reassuring message during the pandemic. Dr. Orsini talks about how handling the “why'' is so important, especially when dealing with doctors. Anthony mentions Simon Sinek and understanding the “why” and where that fits in the communication strategy. He tells us, “It’s not what you say, it’s what someone hears.” We end with Mr. Viceroy telling us what type of conversation is the most difficult conversation that he has had and he gives us great advice on how to navigate through it. Dr. Orsini shares advice on how important the delivery of the news is and how it should not be informational, but rather relational. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Anthony Viceroy
Sponsor:
The Finley Project
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Anthony Viceroy
Anthony Viceroy Email
Westmed Medical Group
Westmed Medical Twitter
The Orsini Way-Podcast-Episode 116-Stephen M.R. Covey
The Orsini Way-Podcast-Episode 113-James Orsini
We Are in This Together with Dr. Anthony Orsini
Welcome to Difficult Conversations-Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. This can be a very difficult time of year for many and 2020 has been a particularly bad year for everyone. There seems to be sadness everywhere. The Covid-19 crises has affected everything. Almost 2 million people have died worldwide and another 65 million people infected. Hospital workers have been overworked and businesses shut down. People across our nation have lost their jobs and can’t pay their bills. But for many who have lost loved ones, this is a sad season year after year. That is why on this episode Dr. Orsini chose not to have a guest but rather spend just a few minutes talking about this podcast and show his gratitude to the many guests and large audience that has been listening each and every week. Dr. Orsini highlights some of his guests that have been on this podcast and have shared their incredible stories and wisdom. Dr. Orsini tells us why doing this podcast has made him believe more than ever that the future is bright, and the sky is the limit for all of us! Please subscribe and continue to listen as the guest lineup and topics for 2021 are equally exciting. We promise that you will be inspired and learn about communication every week.
Host:
Dr. Anthony Orsini
Sponsor:
The Finley Project
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned-Difficult Conversations Podcast with Dr. Anthony Orsini
Podcast: Episode 103- Kathy Caprino
Podcast: Episode 102- Marcus Engel
Podcast: Episode 104- Noelle Moore
Episode 117- Debbie Haine
Episode 111- Lauren Heaslip, RN
Episode 107- Claude Silver
Episode 113- James Orsini
Episode 118- Holly O’Driscoll
Episode 121- Anne Bahr Thompson
Episode 116- Stephen M.R. Covey
Episode 106- Michelle Neier, MD
Episode 120- Jason A. Wolf
Episode 110- Dike Drummond, MD
Podcast: Episode 109- Helen Riess, MD
The Orsini Way-Podcast Episode 122 - Quint Studer
Achieving Excellence in Healthcare with Quint Studer
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, It’s my incredible honor to have as my guest, Quint Studer. He is a businessman, visionary, entrepreneur, and a natural mentor to many. He’s worked with individuals at all levels of leadership and across a variety of industries to help them become better leaders and create high performing organizations. You will learn about Quint’s gift for translating complex leadership and business strategies into simple behaviors that allow long-term success and profitability. Quint is a teacher at heart, and began his leadership journey teaching special needs children, He has held several leadership roles in healthcare including President of Baptist Hospital in Pensacola, Florida, leading that organization to the top 1 % of hospitals nationwide in both patient and employee satisfaction. In 2000, Quint formed Studer Group and put patient experience on the map by connecting patient care and customer service. He has authored nine books, including The Busy Leaders Handbook and Results That Last. Both reached number five on Wall Street Journal’s bestseller list.
Quint tells us that one of the greatest gifts he’s ever had was becoming a special education teacher. He shares a story how patient experience changed his career. He makes a point to discuss the difference between stress and trauma. Quint commends Dr. Orsini for teaching doctors how to have uncomfortable conversations with patients. Dr. Orsini discusses Quint’s latest book, The Busy Leader’s Handbook. In his book, Quint talks about 2 key characteristics of a good leader: humility and self-awareness. Quint talks about one of the biggest challenges in healthcare. Dr. Orsini shares a great advice to “watch the good guy.” We end with Quint sharing stories and advice about learning how to say thank you and how important it is to know how to break bad news and have difficult conversations with people today. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Quint Studer
Sponsor:
The Finley Project
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Quint Studer
quint@quintstuder.com
Quint Studer Twitter
QuintStuder.com
The Busy Leader’s Handbook: How To Lead People and Places That Thrive by Quint Studer
A Culture of High Performance: Achieving Higher Quality at a Lower Cost by Quint Studer
Brand Citizenship with Anne Bahr ThompsonWelcome to Difficult Conversations with Dr. Anthony Orsini. On today’s episode, my special guest is Anne Bahr Thompson, a Trust Across America 2018 Top Thought Leader and a top ten 2020 Superbrands Branding Leader who has been using the brands as a motivating source force for change, relationship building, and profitable growth for more than 25 years. She is the author of the book, Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit. Her pioneering model of Brand Citizenship, which is a win, win, win solution mutually beneficial to people, society, and the bottom line. Anne is a former executive director of strategy and planning and the head of consulting at Interbrand and she’s the founder of Onesixtyfourth, a strategic and creative consultancy that helps integrate purpose and social responsibility into brands, business strategy, and corporate culture. She’s been interviewed on numerous podcasts, radio shows, and Fox Business, and has spoken to business schools, conferences internationally and the UN.
Anne tells us all about herself and her ground breaking book.. She defines Brand Citizenship and tells us what drove her to communications and her “5-Step Model” that balances purpose and profit. Dr. Orsini and Anne talk about the word "trust" and how trust begins with living up to your point of view. Anne discusses in depth each part of the “5-Step Model”: trust, enrichment, responsibility, community, and contribution. We learn why Apple is number one. She shares with us how citizenship is actually about ‘me and we’ and how Apple has been delivering it this way. Why is Anne not fond of the word authenticity, but prefers using the word sincere? Leadership is another one of Dr. Orsini’s favorite topics, and Anne tells us about how she overcomes the challenges when everyone is not on board with the conversations. As Anne said, “It’s being comfortable and confident to be the best version of yourself,” and that’s what a good Brand Citizen is about. Also, we hear advice from Anne on how to get people to “buy in.” We end with Anne telling us the most difficult conversation that she has on a regular basis and she shares some great advice.
Host:
Dr. Anthony Orsini
Guest:
Anne Bahr Thompson
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Anne Bahr Thompson Twitter
Anne Bahr Thompson Linkedin
Onesixtyfourth
Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit by Anne Bahr Thompson
abt@onesixtyfourth.com (Anne’s email)
The Orsini Way-Podcast-Episode 116-Stephen M.R. Covey
Elevating the Patient Experience with Jason Wolf
Welcome to Difficult Conversations with Dr. Anthony Orsini. Do you want to feel more optimistic about healthcare? Well, today is the day because on this episode, my special guest is Jason Wolf, a passionate champion and recognized expert on patient experience. As President of the Beryl Institute, he has led the growth of the organization into the leading global community of practice and thought leadership on improving the patient experience. Jason is also the founding editor of the Patient Experience Journal and serves as President of the Patient Experience Institute. Jason is a sought after speaker, provocative commentator, and respected author of numerous publications, including two books on organization development in healthcare, and over 25 white papers on Patient Experience Improvement. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Jason tells us about himself and his personal journey. Dr. Orsini and Jason discuss how patient experience is in front of medicine right now. Jason talks about why the patient is so different than they were ten years ago, and he shares a great story about his grandfather who was a pediatrician. We hear a little story from Dr. Orsini about a doctor that he was very close too and was a mentor. Jason describes patient experience and how important communication is to success. Dr. Orsini asks Jason why executives keep putting patient experience as a top priority but many haven’t provided the proper resources needed. Jason tells us that until we do what we need to do to match that disconnect we’re going to consistently be at risk in healthcare of not meeting the ultimate needs of our patients and families. Jason explains why “Patient experience shouldn’t be a thing to do” Jason explains how COVID affected us and he points out that it has shown us what is possible in a moment of dire need and the highest level of exhaustion in healthcare. We end with Dr. Orsini sharing a touching story of patient experience with a friend of his and Jason mentions that humanity is so essential to medicine and so essential to healthcare and so prevalent. I
Host:
Dr. Anthony Orsini
Guest:
Jason Wolf
Sponsor:
The Finley Project
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Jason Wolf Twitter
Jason Wolf Linkedin
Jason Wolf Website
Patient Experience Journal-Jason A. Wolf PhD, CPXP
Patient Experience Institute
The Beryl Institute
The Beryl Institute Twitter
The Beryl Institute White Papers
Difficult Conversations with Your Teenager with Joshua Wayne
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Joshua Wayne. For over 25 years he has worked with at-risk foster youth. Once a struggling teen himself, Joshua understands what teens are going through. He speaks across the country to schools and youth organizations on how to help kids today become successful young adults tomorrow. Joshua helps youth face challenges and make smart, empowered decisions as they navigate toward adulthood . He also helps parents, teachers, and others how to best love and support them through the process. He has trained police departments, school districts, state and local governments, and youth organizations on how to work effectively with teens and their families. He is the author of The Simple Parenting Guide to Technology and has been featured as a Life Coach on the Style Network, Joshua is the co-creator with Josh Shipp of the One Caring Adult online community.
Joshua shares his journey as a troubled teen. He explains the phrase, “Every kid is one caring adult away from a being a success story.” Dr. Orsini mentions two important words, “trusting relationship,” that are always brought up in his podcast interviews with people in business and in healthcare. Joshua explains the importance of having a seat at your child's “board of directors” table. He explains the best way to let your kids know that it’s okay to come to you when things get really bad? Joshua shares some great advice about keeping the relationship vital, and current with your children. He explains one piece of advice that he finds helpful - “Can I let go of this?” He talks about the astonishing statistics of suicide in adolescents. Joshua gives advice on how to have a conversation with your children so they will come to you when things are getting bad. Dr. Orsini and Joshua discuss how important having father's in a household is to the well being of children. Joshua shares his advice. Dr. Orsini talks about how important it is for boys and girls to get involved in sports and activities and to have somebody else in their life, like a coach. They discuss the ill effects Joshua has seen with COVID-19, and children not getting the social interaction with virtual learning. We end with Joshua telling us what he thinks is the most difficult conversation any parent or adult would have with their child.
Host:
Dr. Anthony Orsini
Guest:
Joshua Wayne
For More Information:
The Orsini Way
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Joshua Wayne Website
The Simple Parenting Guide to Technology: Practical Advice on Smartphones, Gaming and Social Media in Just 40 Pages by Joshua Wayne
One Caring Adult online community
The Orsini Way- Podcast-Episode 109-Helen Riess, MD
Human Centered Approach to Leadership with Holly O'Driscoll
Welcome to Difficult Conversations - Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. On today’s episode, my special guest is Holly O’Driscoll, an industry expert in the field of Design Thinking and human centered innovation. She is the former Global Design Thinking Leader at Proctor & Gamble and led more than 250 design thinking experiences, often at the request of C-suite executives. She has built a reputation as a master human centered innovation strategist, trainer, and facilitator. Her passions include problem solving, the organizational strategy, unleashing the diversity of people, leadership philosophy, and creating conditions that allow human creativity and curiosity to thrive. She is the founder and CEO of Ampersand Innovation, which is a Design Thinking and human centered innovation strategy consultancy. In addition, she is a globally sought after keynote speaker as well. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Holly shares her story . She defines what “design thinking” is and explains the human centered approach focusing on five principles that were made famous by the Stanford University d. School: Empathy, Definition, Ideation, Prototyping, and Testing. Dr. Orsini talks about his technique in teaching empathy and connecting to a patient. Holly tells us the results of a bad leader, how to fix a bad culture, and how to get people excited about their job. We also learn why Holly would choose to first hire someone with integrity and why she believes leadership is something you can teach. Holly tells us about using the Empathy Map which is focused on sketching out what people are thinking, feeling, saying, and doing on the inside and outside. Find out why Holly prefers deep conversations versus a survey? She shares a story on being vulnerable and how to connect with people.. Holly talks about the “sceptic” in the room. She tells us how important it is to learn the names of people and to connect on a human level. Dr. Orsini shares a funny story when he was in and working as a substitute teacher. We hear inspiring stories from Dr. Orsini about communicating and building relationships and how his "It's All in the Delivery" training program does something called, “see something, say something” We end with Holly telling us the most difficult type of conversation that she’s had, and Dr. Orsini finishes by saying, “People trust people who are real people, not fake people. Be genuine, be real, build the trust, and be humble.” If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.
Host:
Dr. Anthony Orsini
Guest:
Holly O’Driscoll
For More Information:
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Holly N. O’Driscoll-Linkedin
Stanford University d. School
The Orsini Way- Podcast-Episode 109-Helen Riess, MD
My Journey with Stillbirth with Debbie Haine
Welcome to the Difficult Conversations with Dr. Anthony Orsini. Our special guest today is Debbie Haine. Her daughter, Autumn Joy, was born still in 2011. Somehow out of tragedy, she made it to through the darkest days and came out on other side. Since then she has been a dedicated and tireless advocate of stillbirth rights, promoting research at both state and national levels and working towards improving stillbirth outcomes and awareness. Debbie’s horrific experience regarding the care she received when her daughter was born still led her to push for state and national reform. As a result of her tireless efforts, Governor Chris Christie passed the Autumn Joy Stillborn Research and Dignity Act in 2014. Debbie also founded The 2 Degrees Foundation, a non-profit organization in New Jersey. In March 2020, Loretta Weinburg, Senate Majority Leader, introduced the Stillbirth Resource Center, to help fill many of the gaps related to stillbirth care. Dr. Orsini keeps his promise about two things, that you will be inspired, and you will learn communication techniques that will help you in your personal and professional life.
Debbie shares her story with us, starting from her second trimester checkup when the doctor couldn’t detect Autumn’s heartbeat. On July 8, 2011, she gave birth to Autumn and in her words “nothing can prepare you for the moment that you deliver your dead baby”. She tells us some things that happened in the hospital that did not go very well and the words and actions of people that made things worse. Find out why she felt like she was thrown into a deep, dark ditch and left to find her own way out. Dr. Orsini shares some advice when he teaches patient experience and mentions imagination and compassion. After experiencing the lack of support from the medical community and the uncaring way she felt treated, Debbie’s “Jersey” came out and she said “I’m going to fix this”. We find out what she does, and she explains the Autumn Joy Stillbirth Research and Dignity Act. She tells us that if there was a way to break the stigma associated with stillbirth and make it a safe conversation, women would feel more comfortable. Dr. Orsini shares the all too common story about parents having twins and one is stillbirth and how people often pretend that the other one didn’t really exist. He gives some great advice on what you should say and do in this situation. Debbie tells us all about The 2 Degrees Foundation, how we can help, how to get involved, and where to donate. We end with some incredible words of wisdom from Debbie to healthcare professionals and mothers. If you loved this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Debbie Haine Vijayvergiya
For More Information:
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The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
The 2 Degrees Foundation
The 2 Degrees Foundation Twitter
The Speed of Trust with Stephen M.R. Covey
Welcome to Difficult Conversations – Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. On today’s episode, my special guest is Stephen M.R. Covey. He is the New York Times bestselling author of The Speed of Trust: The One Thing That Changes Everything. Stephen asserts that trust has become the new currency of the world and that having the ability to develop, extend, and restore trust with all stakeholders is the number one competency of leadership needed today. He is the former President and CEO of The Covey Leadership Center where he grew the company to become the largest leadership development firm in the world. He currently leads Franklin Covey’s Global Speed of Trust practice, serves on numerous boards, has been recognized with the lifetime Achievement Award for “Top Thought Leaders in Trust.”
Stephen tells us all about himself, his famous father and about his personal mission in life. We find out how his father (Stephen Covey author of 7 Habits of Highly Effective People), who had such a great influence on him, both personally and professionally. Stephen shares a touching story he calls “green and clean” involving himself as a 7 year old child and his father. In his book, the first thing Stephen explains is why it is essential to have self-trust before you can have other people trust you. He gives advice on how to start off and build trust quickly when you’re meeting someone, regardless of whether you’re a physician or a business person. He explains his definition of leadership that puts everything in perspective. Stephen shares a great story about being genuine. Stephen talks about how trust involves “taxes and dividends” and how important it is that we teach leaders how to do this. He mentions how important it is to learn how to put on your “trust glasses.” Dr. Orsini asks Stephen if we should take managers and teach them how to build trust or pick managers that have already exuded the trust.. Dr. Orsini and Stephen share stories and advice about training and how they found that although there’s a small percentage of people that can’t be trained, but most people can and want to learn. Find out what Stephen calls, “The one thing that changes everything.” Stephen leaves us with some inspiring thoughts about trust and distrust being contagious, and how trust and confidence can create more trust and confidence.
Host:
Dr. Anthony Orsini
Guest:
Stephen M.R. Covey
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Speed of Trust Website
Stephen M.R. Covey Facebook
Stephen M.R. Covey Twitter
The Speed of Trust: The One Thing That Changes Everything by Stephen M.R. Covey
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey
Conversations with your Inner.U with Beth Weissenberger
Welcome to the Difficult Conversations – Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. Today, my special guest is Beth Weissenberger, Co-Founder of the Handel Group, a renowned corporate consulting and life coaching company, dedicated to teaching people how to realize their personal and professional visions. Their straightforward and innovative method has changed the lives of thousands of private and corporate clients and has been taught in over fifty educational programs and institutes of learning. Beth has twenty years of experience coaching thousands of the most senior executives and is not only a masterful coach, but also leads corporate seminars on a variety of topics that are fused with energy, transparency, and inspiring personal stories.
Beth tells us all about the Handel Group, what she does, and how it started. She mentions a book called, Maybe It’s You, that her sister Lauren wrote. She shares a story about the point in her life that made her want to change. Beth talks about what the Handel Method and how it is useful in different areas such as corporate, individuals, and athletes. Beth explains “being the author of your life.” We find out about the Chicken and the Brat and something Dr. David Hawkins found out about human beings inner dialogue. Beth explains the Three Inner Dialogues (Voices) and Dr. Orsini shares his “Chicken” with us. There are three things Beth tells us we need to live true to your dreams and what you want in life and they are: specific measurable promise, a consequence, and someone to hold you accountable. We find out all about the different types of Inner U, which is an online coaching program. If you’re looking to radically change your life in six months, Beth is offering a coupon code to get half off at Inner.U Career using the code “DIFFICULTCONVERSATIONS.” We all have our dark side, bad traits, and things that don’t work for us, so Beth tells us she likes to have people ask two questions to their spouses, partners, and children, and they are, “What sucks about me and When I do that how does it make you feel?” She gives a great example of something that happened to her with her daughter.
Host:
Dr. Anthony Orsini
Guest:
Beth Weissenberger
For More Information:
The Orsini Way
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
The Handel Group
The Handel Group Blog
Beth Weissenberger Twitter
Beth Weissenberger Linkedin
Inner.U Career
Maybe It’s You: Cut the Crap. Face Your Fears. Love Your Life. -Lauren Handel Zander
The Patient Experience - Discovering the Best in Others with Diane Rogers
Welcome to the Difficult Conversations with Dr. Anthony Orsini. Today, my special guest is Diane Rogers, Founder and President of Contagious Change, LLC. She has a diverse background and a big heart. Both of which power a simple and focused mission: to inspire individuals and organizations to harness the strengths and magnificence of people. She is best known for her breakthrough programs for healthcare organizations, where she has been a trusted coach sought after for her ability to inspire strength-based leadership behaviors among medical professionals who want to optimize performance experience and engagement. Her first book, “Leading hArtfully: The Art of Leading Through Your Heart to Discover the Best in Others” is schedule to be released in October. Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Diane tells us her story, her background, and how she started what she’s doing right now. Diane shares with us her technique on how she connects with a physician and anyone else in the coaching relationship. She mentions creating an intention and being confident. Dr. Orsini states that the difference between a basic manager and a real leader is bringing out the best in everybody. Diane talks about her book and an “AHA moment” after completing a corporate presentation that changed her life. She mentions that we really have to want to step into a space where we are choosing to discover, reflect, act differently, and be differently and that all takes work. Dr. Orsini explains Claude Silver’s concept about leadership and how that ties into patient experience. Diane tells a story from her book about a doctor she coached named Bob, who was great, except for one problem. Find out what that problem was. Dr. Orsini shares a story about how the impact of someone walking into a room can be so powerful and find out what Diane means by, “Access your superpower to make people uninvisible.” Dr. Orsini reveals something about himself that will make you say, “No way!” In closing, Diane talks about how she got involved with the Beryl Institute and the patient experience. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Diane Rogers
For More Information:
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Contagious Change
Leading hArtfully: The Art of Leading Through Your Heart to Discover the Best in Others by Diane Rogers
The Empathy Effect by Helen Reiss, MD
The Orsini Way-“Leading with the Heart with Claude Silver of VaynerMedia”-Podcast: Episode 107
The Beryl Institute
Difficult Conversations in Leadership with James Orsini
Welcome to the Difficult Conversations – Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. My special guest today is James Orsini. James Orsini is the President at The Sasha Group, a VaynerX Company. Working alongside Gary Vaynerchuk (aka Gary Vee), James leads the Sasha Group to help small business reach explosive growth potential. James has held numerous key high level positions for VaynerMedia including Chief Operating Officer and Chief Integration Officer. Before coming to VaynerMedia, James held prior positions as Chief Executive Officer of the publicly traded company, Sito Mobile. He was also Executive Vice President for Saatchi & Saatchi. James brings his extensive experience and success as he discusses difficult conversations in leadership.
James tells us all about himself, what drives him, and explains his personal leadership philosophy. He discusses his recently written article “Don’t Delegate…Facilitate,” and explains how it pertains to our personal and professional life. James shares the story of how he ended up at VaynerMedia. James tells us the most difficult conversation that has as a leader and how having an even temperament helps him in situations that require clear thinking and a steady hand. Find out what James means when he says “A big idea is not a business. Hope is not a strategy.” Dr. Orsini asks how James builds trust and loyalty with the people that work for him. “Listen more than you speak,” explains James Orsini. We end the episode with James giving two pieces of advice to young people who really wants to speak to their managers advancing their career.
Host:Dr. Anthony Orsini
Guest:
James Orsini
For More Information:
The Orsini Way
The Orsini Way-Facebook
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
James Orsini Twitter
James Orsini Instagram
James Orsini Linkedin
Gary Vaynerchuk
Vayner Media
The Sasha Group
“Don’t Delegate…Facilitate,” by James Orsini
Consiglieri: Leading from the Shadows by Richard Hytner
Caring for Our Veterans with the Honorable Dr. David Shulkin
Welcome to the Difficult Conversations with Dr. Anthony Orsini. This week my extra special guest is the Honorable Dr. David Shulkin, who is currently CEO of Shulkin Solutions. He was the Ninth Secretary of the US Dept of Veteran Affairs, nominated by President Trump to serve his cabinet. Prior to serving as Secretary of the VA, he served as Under Secretary for Health under President Obama, and unanimously confirmed twice by the US Senate. Dr. Shulkin represented 21 million American veterans and was responsible for the nation’s largest integrated healthcare system with over 1,200 sites of care, serving over 9 million Veterans. Prior to coming to the VA, Secretary Shulkin was a widely respected healthcare executive having served as Chief Executive of leading hospitals and health systems such as Beth Israel in New York City and Morristown Medical Center in New Jersey, which is where Dr. Orsini first met him. He has also previously been named 100 most influential people in American Healthcare by Modern Healthcare. Dr. Shulkin’s recently published book is called, It Shouldn’t Be This Hard to Serve Your Country: Our Broken Government and the Plight of Veterans.
Dr. Orsini mentions his first encounter with Dr. Shulkin, and remembered how genuine, , and very engaging he was. We find out what made Dr. Shulkin take the medicine path and what led him into the leadership role. Dr. Shulkin tells us the single most difficult conversation that he had, and he gives us advice on his approach to communicating bad news. There are so many problems with medical education training right now with communication, and Dr. Shulkin shares with us how we can fix this. Dr. Shulkin’s dedication in his book impressed Dr. Orsini, and he talks about his dad, who was a psychiatrist on an Army base, and if he influenced him in any way. We learn about when he takes on his new position as Under Secretary at the VA in 2015, and what he realized he had in front of him with the wait time issues that were going on. Also, we find how he fixed the issue so quickly. Since he served with both Trump and Obama, we find out the game plan he had to navigate through the two different environments and succeed at it. Dr. Shulkin shares with us how he was able to start the Patient Experience Program at the VA. Telemedicine is discussed and whether or not it’s here to stay or if we keep doing more. Find out what Dr. Shulkin is most proud of career wise. If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. David Shulkin
For More Information:
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
David J. Shulkin, MD Twitter
Shulkin Solutions
It Shouldn’t Be This Hard to Serve Your Cou
Giving Back- When the Patient Becomes the Provider with Lauren Heaslip
Welcome to Difficult Conversations-Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. This week is extra special because my guest is extra special to me. My niece, Lauren Heaslip, is joining me to share her incredible story. I promise you that you won’t want to miss this one. Lauren Pender Heaslip was born prematurely at only 31 weeks gestation. That’s 9 weeks early! Her mother had a condition called Placenta Percreta, which caused her to hemorrhage profusely. After an emergency Cesarean Section was performed. both mother and daughter clinged to life kept alive by ventilators. Happily, they both survived.
At the age of sixteen, Lauren needed emergency surgery to reconstruct the vertebrae in her neck. Two weeks later, she was diagnosed with Lymphoma and was forced to face another medical challenge. Lauren shares how she and her family didn’t let the diagnosis define her and how she continued to live a life of normalcy. Thankfully, she is cancer free and remains cured until this day. Currently, Lauren is twenty-four years old and is working as a registered nurse in the Pediatric Hematology-Oncology ward at the Children’s Hospital of Cincinnati, treating children with cancer.
Lauren tells us her story starting when she was a happy sixteen year old, playing sports, feeling healthy, and then the neck pain started. She remembers hearing her doctor and her parents talking in the hallway and heard the word “tumor.” She clearly remembers her first conversation with the doctor, when she was told she had Non-Hodgkin’s Lymphoma. Lauren describes the instant bond she felt with the doctor, who became her primary oncologist. Dr. Orsini explains the three most important goals doctors should have when giving bad news. Lauren tells us about her first conversation with her parents after and the story of how her doctor kept reminding her at every visit that, “Your life does not stop, and your life cannot stop because of this.” Lauren tells us a story about her prom and the side effects of her chemotherapy. She also tells us how she decided what type of nurse she wanted to be, and about the impact that one of her chemotherapy nurses had on her decision. Lauren tells us how she uses her experience as a former cancer patient to help her patients and how she decides whether or not to share her story with her patients. She gives an AMAZING answer! Lauren shares personal insight on how she speaks to her cancer patients. She gives advice to any teenager who was just told by their doctor that they have cancer. She also gives advice to doctors and healthcare practitioners about how to give bad news to someone.
Host:
Dr. Anthony Orsini
Guest:
Lauren Heaslip
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Children’s Hospital of Cincinnati
Children’s Hospital of Philadelphia
Susan Rheingold, MD (Children’s Hospital of Philadelphia)
Difficult Conversations About Physician Burnout with Dr. Dike Drummond
Welcome to Difficult Conversations – Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. Our special guest today is Dr. Dike Drummond, a Mayo trained family doctor, professional coach, author, speaker, and trainer, whose sole focus is addressing the modern epidemic in physicians and that is professional burnout. He is the Founder and CEO of TheHappyMD.com, which receives over 25,000 visits per month and hosts an online community of over 18,000 physicians from 63 countries around the world. He is the “go to” man and leading expert on physician burnout. His book, Stop Physician Burnout, has sold over 40,000 copies worldwide. Dr. Orsini keeps his promise about two things, that you will be inspired, and you will learn communication techniques that will help you in your professional and personal life.
Dr. Drummond tells us about the mission of his new Podcast called, “Physicians on Purpose.” He shares his story of how he experienced burnout after ten years of practicing medicine and why he made a major switch in his life. He launched TheHappyMD.com when the interest and prevalence of physician burnout peaked over time. Dr. Orsini asks “How do physicians who may feel symptoms of burnout have that first conversation with themselves and accept that they need help?” Dr. Drummond tells us it’s a conversation between your heart, your soul, your actual self, and the conditioned automaton that the medical education system spits out the far side. He explains the different personality traits that all physician have: workaholic, perfectionist, and lone ranger. What does this look like for the next generation of millennials? Dr. Drummond lets us know if the next generation of physicians are going to have less physician burnout or if it’s going to get worse.
The number one determinant of the patient’s experience is the doctor’s experience, so he explains what he teaches people on how to be awake in your workday. He reveals his simple single breath technique called the “SqueeGee Breath.” Dr. Orsini discusses his It’s All in the Delivery program that he developed and tells us the story about how he proved his hypothesis that patient experience scores can be improved by doing absolutely nothing but training the entire staff on how to communicate and to understand how human beings connect. If you are a physician or a nurse and have symptoms of burnout, find out how you can go from being afraid to tell anybody to asking for help. Reach out to Dr. Drummond. He shares some great advice he gives doctors and the keyword to think about is “satisfaction.” If you loved this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Dike Drummond
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dike Drummond MD Twitter
The Happy MD Twitter
The Power of Empathy with Dr. Helen Riess
Welcome to the Difficult Conversations with Dr. Anthony Orsini. Our special guest today is Dr. Helen Riess, a Psychiatrist and Associate Professor of Psychiatry at Harvard Medical School, Director of the Empathy and Relational Science Program at Massachusetts General Hospital in Boston, and the leading expert on the topic of empathy. She founded Empathetics.com, which is an organization that provides empathetic training for healthcare, business, and law enforcement. Her groundbreaking empathy training research was the first study to demonstrate that empathy can indeed be taught. Find out why Helen says, “The face is a roadmap of emotion and it’s the only part of our bodies that we don’t routinely cover.” Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Dr. Riess explains how she defines and perceives empathy, sympathy, and compassion. Imagination is the key word spoken here, and Dr. Orsini asks how we can train physicians to just imagine for a second that they are the patient, and go from sympathy, to empathy, to compassion. She lets us know one of her favorite sayings. In Helen’s book, The Empathy Effect, she explains the neuroscience of empathy and the evidence that the origins of empathy are based on evolution and survival. Helen shares with us her special relationship with Alan Alda, and then tells us how she teaches doctors to feel empathy. We will learn some great tips and techniques using the “E.M.P.A.T.H.Y” acronym and how important your tone of voice is in relationships with patients, family members and in business associates. Dr. Riess discusses empathy and the concept of “in grouping” which she talks about in her book. Dr. Orsini shares some great advice and makes a point to say that it’s so important to train people to be more empathetic, to be better communicators, and to find commonality. We’re in a very critical time in the world now because more empathy is needed now than ever before. Listen as Dr. Orsini discusses with Dr. Riess his concept of the “the second second” We learn about the last chapter in Helen’s book, “Self-Empathy” and how if we don’t treat ourselves with proper care, we will get depleted and result in burnout. Learn about Dr. Riess’s next big project: working with law enforcement to help police humanize and make a difference. If you loved this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Helen Riess
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Empathetics
Empathetics Twitter
Empathetics-YouTube
The Empathy Effect by Helen Reiss, Liz Neporent, and Alan Alda (Forward)
How Communication Improves the Patient Experience with Elizabeth Poret-Christ
Welcome to the Difficult Conversations – Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. Our special guest today is Elizabeth Poret-Christ. Liz is a dear friend of Dr. Orsini and Director of Programming at The Orsini Way, where she’s involved in all aspects of marketing, scheduling, and teaching. As Dr. Orsini states “Without Liz, The Orsini Way would not exist”. Liz has several personal stories to share today, and what’s so amazing about Liz, is the way she took every one of her experiences, good and bad, and found a way to turn them into a positive. Dr. Orsini keeps his promise about two things, that you will be inspired, and you will learn communication techniques that will help you in your personal lives.
Liz shares with us how she became involved in the Parent Advisory Committee at her local teaching hospital that led her to meet Dr. Orsini. She tells us the story about when her husband was critically ill in an ICU in Florida, and the difficult conversations she had with some doctors. You will be shocked to hear about one particularly bad conversation she had with a surgeon when her husband was close to death. You will learn why Liz repeats to herself often, “How do I help the next person from not having to experience that kind of things that I went through?” Dr. Orsini believes that physicians, nurses, and healthcare professionals are especially compassionate, but sometimes it’s difficult to convey that compassion, and that’s what Liz and Dr. Orsini teach at The Orsini Way. When Liz and her husband got back home to NJ after 23 days in the hospital, they met with a surgeon that took over her husband’s case. Liz discusses his sharp contrast in communication skills compared to the first surgeon and how comforting he was to her husband. With just a few words, the surgeon said something so astounding to them that he made them instantly feel less afraid. Liz shares her experience with us about giving bad news, from the patient’s point of view. Having been on both sides of the conversation, she gives advice to the person who is receiving the tragic news and tips on what they should expect from the doctor, nurse or first responder. Dr. Orsini says, “This is why I love communication. It’s so powerful. By changing one word, by doing something just a little differently, you can make a real difference in people’s lives.” If you enjoyed this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Elizabeth Poret-Christ
For More Information:
The Orsini Way
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It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
When Bad Things Happen to Good People by Harold Kushner
Difficult Conversations with Dr. Anthony Orsini-Episode 7
Welcome to the Difficult Conversations Podcast with Dr. Anthony Orsini. Our special guest is Claude Silver who is the Chief Heart Officer at the mega digital agency, VaynerMedia. Claude is known for taking a particularly human approach to human resources, unlocking employee potential, performing close person to person connections, fostering an inclusive culture, empowering purpose driven teams, and inspiring the entire organization. Her success is driven by a passion for creating spaces in which people can succeed. Dr. Orsini keeps his promise about two things: that you will be inspired, and you will learn communication techniques that will help you in your professional and personal lives.
Claude tells us about herself and how she and the CEO of VaynerMedia, Gary Vaynerchuk, created the incredible title of Chief Heart Officer. She talks about that traditionally people see leadership as an authoritative role and why viewing leadership differently has led to the success of VaynerMedia. Dr. Orsini makes a point to say that every human being has compassion or empathy, but sometimes the rigors of everyday life can get to you and we forget to express that empathy. Is this what happened in business and now we’re recovering? Claude has a great story to tell about this. Claude tells us how she has been able to keep the pulse going at VaynerMedia, despite the challenges of Covid-19 forcing many people to work from home. We find out what she sees as the most difficult conversation she has with her employees and how she teaches her managers to give good feedback. Dr. Orsini shares a great story about one particular doctor who was not very pleasant to his patients and what the incredible outcome was after just one hour of training with The Orsini Way. Claude shares with us advice on what kind of conversations HR people can have in terrible situations such as employees dying from COVID. Having difficult conversations with your boss is also discussed, because even though you can both get along so well, sometimes you don’t always agree on the same things. Claude gives advice to young millennials and Gen Z people on how to speak to your boss about moving up and taking on more responsibility. We learn about the one person in Claude’s life who had the most influence on her, and it is so sweet! We end with this advice from Dr. Orsini, “There is commonality in everyone. No matter who you are, there is something we have in common.” If you enjoyed this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Claude Silver- Chief Heart Officer of VaynerMedia
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Claude Silver
Claude Silver Twitter
The Silver Lining Podcast by Claude Silver
VaynerMedia
Difficult Conversations in Pediatric Oncology with Dr. Michelle Neier
Welcome to the Difficult Conversations with Dr. Anthony Orsini. Today, we have special guest, Dr. Michelle Neier, a board-certified Pediatric Hematologist-Oncologist and Integrative Medicine Physician. She has a strong interest in the medical humanities and narrative medicine. She is passionate about teaching and is a Breaking Bad News instructor at The Orsini Way. In April 2020, she started Olive Tree Integrative Health, where they understand that disease is multi-faceted, and healing includes support of her patients and the caregivers. She is passionate about her goal to help children and young adults who are dealing with chronic or life-threatening medical illnesses, as well as those children who have multiple symptoms but do not yet have a diagnosis. Dr. Orsini keeps his promise about two things, that you will be inspired, and you will learn something about communication that you can go and take home with you.
Dr. Neier shares with us why she chose Hematology-Oncology, which started early in her childhood. She shares a touching story when she started her pediatric residency, meeting a young girl with a tumor, the pin she wore that said, “Cancer sucks,” and the impact this girl made in her life. She tells us about two amazing mentors she had, and she credits them with the way she deals with and communicates with patients. The key word to be learned here today is presence. Dr. Neier gives us advice on how to speak to children about cancer. You may be surprised at what she has to say. Dr. Orsini shares a touching story about his niece, who was a premature baby, had lymphoma at 17 years old, and the words she remembers the most about what her oncologist said to her. Find out why Dr. Neier stresses to parents that, “Being a kid comes first.” She tells us a beautiful story about crossing boundaries and a heartfelt message about when you let people into your lives, they let you into theirs. Dr. Orsini talks about his “Five Principles of Patient Experience” from his book. Dr. Neier had a very successful practice but decided she wanted to be better and go back to school, so find out why she went back for Integrative Medicine. We also learn about her new business called Olive Tree. If you liked this episode, please hit the subscribe button to find out more about we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Michelle Neier
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dr. Michelle Neier
Olive Tree Integrative Health
I’m Here-Compassionate Communication in Patient Care by Marcus Engel
Difficult Conversations and Workplace Violence with Dr. Larry Barton
Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, we have special guest, Dr. Larry Barton, who is one of the world’s leading experts in crisis management and threat assessments. Currently, he is the distinguished University Professor of Crisis Management and Public Safety at the University of Central Florida. Dr. Barton has the distinction of being named the very first ever Fulbright Scholar to Japan in crisis management. He has remained the highest rated instructor for the past 14 years, at the FBI Academy and U.S. Marshals Service, where he teaches courses in threat evaluation to federal and state law enforcement. He has also written four bestselling books and his book, Crisis Leadership Now, was voted one of the best business books of the year.
Dr. Barton talks about how workplace violence and threats has been the heart of what he cares about, but discusses how COVID-19 has dramatically affected his practice. He explains how the new “normal” of people working from home has caused an increase in stress, fatigue, and sleep disorders as many people could not process the new world of work. Dr. Barton states, “I think we’re at the first chapter of a very long novel. I don’t think we’re in any way, even close to understanding the enormity, the gravity and maybe the opportunity.”
Find out why Dr. Barton says, “HR is probably the greatest unsung heroes of this whole COVID process.” Dr. Barton discusses why communication is so important during any crisis and gives advice on how you can deal with your crisis. Find out one of the most offensive, outrageous phrases that should never be included in any human resources manual. Dr. Barton gives advice to leaders and managers on the “dos and don’ts” of separating an employee. Learn why “saying you’re sorry” is the biggest piece of advice Dr. Orsini and Dr. Barton share. You will also hear a truly great story about reading people, that involves Kathleen Kennedy Townsend and another about Frank Sinatra. And if you haven’t heard, Dr. Barton has a new book which he will talk about. If you liked this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Dr. Larry Barton
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Dr. Larry Barton
The Violent Person at Work: The Ultimate Guide to Identifying Dangerous Persons by Laurence Barton
Crisis in Organizations: Managing and Communication in the Heat of Chaos by Laurence Barton
Surviving Infant Loss and The Finley Project- A Conversation with Noelle Moore
Welcome to Difficult Conversations with Dr. Anthony Orsini. In today’s episode, we have a very special guest, Noelle Moore. Noelle is the Founder and President of the non-profit organization, The Finley Project. The Finley Project is the nation’s only 7-part Holistic Healing Program for mothers that experience infant loss. She also serves as a grief share facilitator and a Breaking Bad News instructor for The Orsini Way. Her story is guaranteed to inspire you and make you really think about the way you communicate with someone who has experienced the loss of a loved one.
Noelle shares her story about the loss of her precious baby girl Finley in 2013. Brace yourself, because what she went through, she hopes and prays that no one else will ever have to experience again. We learn about the conversation she had with one doctor, who made her “want to leave this earth”, compared to a second doctor, who showed compassion and empowered her - allowing her to make the most difficult decision of her life. After her life changing tragedy, Noelle explains that she couldn’t find any help for “somebody like me”. That is why she made the decision to start The Finley Project in 2014.
Noelle tells us about the 7-part Holistic Program that The Finley Project offers and what it provides to mothers who lost a child. She discusses how she approaches the difficult conversations she has with mothers that need help. Some words of advice are given by Noelle and Dr. Orsini on what to say to parents and mothers after the loss of a baby. If you’ve ever tried to avoid a conversation because you don’t know what to say to someone, Dr. Orsini tells a story and explains “The Bushes Effect.” Listen to this podcast to learn more. If you liked this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Noelle Moore
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
The Finley Project
Difficult Conversations with Dr. Anthony Orsini-My Journey
Welcome to the first episode of Difficult Conversations podcast with Dr. Anthony Orsini. This podcast is all about learning to communicate effectively and with compassion. You will hear inspiring stories of tragedy and triumph, and from each story we’ll learn together about the major role communication played. In our professional lives, learning how to communicate better can help us build loyalty, show empathy towards our patients and team members and help people during their most critical moments. In our personal life, knowing how to communicate can help build friendships, help our marriages, and even help getting through to our teenagers. We will have guests who are going to tell us about critical times in their lives when communication made a difference and guests that experienced tragedy and came out on the other end because someone built a relationship with them.
Today, I’m going to share my story with you. I had a life changing moment 25 years ago, and it started when a senior physician said to me, “Do you see what I just did? Don’t ever do that?” After I heard this, I decided to spend my career answering these two questions: Is there a right way and a wrong way to give tragic news to a patient and If there is a right way how do you teach it? Listen to find out more of my story and what I did.
If you listen to this podcast, I promise you two things each and every week: that you will be inspired and that you will learn something new about communication. Give us a chance and I guarantee that you will never think about communication the same way again. Hit subscribe and download this episode now! Get ready for some inspiration!
Host:
Dr. Anthony Orsini
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-LinkedIn
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Difficult Conversations with Dr. Anthony Orsini-Episode 3
Welcome to the Difficult Conversations with Dr. Anthony Orsini. Today we are lucky to have special guest, Kathy Caprino with us. She is an internationally recognized career and leadership coach, writer, speaker, educator dedicated to the advancement of women in business, a former corporate vice president, now a trained marriage and family therapist, a seasoned executive coach, senior Forbes contributor, and author of two books, and her podcast is called Finding Brave.
Kathy tells us her personal journey, facing sexual harassment, gender discrimination, toxic colleagues, and narcissistic bosses. She had a breakthrough moment and finally had enough. She then became a marriage and family therapist which was life changing, which is how she learned so much about empathy and communication and how you really match with someone. Kathy tells us a story and things you should never say to someone in a difficult conversation. Dr. Orsini has a great story to share as well as key advice when he teaches communication.
Physician burnout is an epidemic right now and Dr. Orsini touches on that and Kathy addresses the issue with some great advice. Kathy tells us how she coaches women to stand up for themselves. She shares a story with coaching clients and tells us some key advice to stay compassionate, stay understanding, but be very clear what you will and will not accept. Also, learn here what you should expect when you read her new book and how is it different from her first book. Please hit the subscribe button to find out more about what we do and how we teach communication and download this episode now!
Host:
Dr. Anthony Orsini
Guest:
Kathy Caprino
For More Information:
The Orsini Way
The Orsini Way-Facebook
The Orsini Way-Linkedin
The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini
Resources Mentioned:
Kathy Caprino
Kathy Caprino Twitter
Kathy Caprino Facebook
Kathy Caprino Linkedin
Kathy Caprino Instagram
Finding Brave Podcast
The Most Powerful You: 7 Bravery-Boosting Paths to Career Blissby Kathy Caprino
Breakdown, Breakthrough: The Professional Woman’s Guide to Claiming a Life of Passion, Power, and Purpose by Kathy Caprino
Dr. Amy Cuddy
I’m Here Communication and the Patient Experience with Marcus Engel
The two most compassionate words any human being can say to another person is
“I’m here.” Today’s episode is a story of tragedy, triumph, and success. My special guest is Marcus Engel, who was hit by a drunk driver, every bone in his face crushed, has permanent and total sight loss in both eyes, and endured over 300 hours of reconstructive facial surgery. Yet today, he is an adjunct faculty member at the University of Notre Dame, author of three books, certified patient experience professional, and certified speaking professional.
Marcus takes us through his uplifting journey from the beginning. It starts in 1993, as a college student driving back from a hockey game with friends when the accident happened and what has transpired throughout his life and career. There are two women he encounters in the hospital that forever changed his life. The first one is a Patient Care Tech, named Jennifer, who held his hand when he first arrived at the hospital. The other one is Barb, his first ICU nurse after his very first 25-hour major facial reconstruction surgery. Both of these women said special words to him that was so genuine and humble, and these words deeply impacted his life and helped him realize that simple human presence is the cornerstone of caregiving and it’s the foundation of our humanity. Amazingly, two decades later, after speaking at the Barnes-Jewish Hospital, he finally got to meet Jennifer, hold hands with her and thank her, at the very hospital that saved his life. There are more stories to be told. If you’re looking for some extraordinary, uplifting inspiration today, download this episode now!
Host:
Dr. Anthony Orsini
Links:
Marcus Engel Website
I’m Here-Compassionate Communication in Patient Care by Marcus Engel
The Other End Of The Stethoscope-33 Insights for Excellent Patient Care by Marcus Engel
Everyday Inspiration by Marcus Engel
Barnes-Jewish Hospital
The Orsini Way
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Anthony Orsini, D.O.
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Difficult Conversations Lessons I Learned as an ICU Physician with Dr. Anthony Orsini- Trailer -
Welcome to Difficult Conversations with Dr. Anthony Orsini podcast. Are you looking for inspirational and uplifting stories that will make you feel incredibly good each week? Do you want to learn how to communicate better even during the most difficult times? I'm Dr. Anthony Orsini, a Neonatal ICU physician, and I’m passionate about two things, medicine and communication. This podcast is about learning to communicate effectively and with compassion. There will be inspiring stories of tragedy and triumph, and from each story you will learn how communication played a major role. I will have guests from inside and outside the healthcare industry, interviews from some amazing people to share stories with you, and experts who will provide you with tips on how they learned to communicate for success. There will be new episodes every Tuesday, so hit the subscribe button and download now!
Host:
Dr. Anthony Orsini
For More Information:
The Orsini Way
The Orsini Way-Facebook
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The Orsini Way-Instagram
The Orsini Way-Twitter
It’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony Orsini