Digital Workplace Impact: Recent Episodes
Digital Workplace Group
The podcast where DWG's Nancy Goebel investigates and explores ideas, practices and people impacting the new digital worlds of work. (Paul Miller now hosts a new podcast, alongside Shimrit Janes, called Nature of Work: https://shows.acast.com/nature-of-work-podcast-with-shimrit-janes-and-paul-miller)
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DWG’s Director of Knowledge, Shimrit Janes, is back in the podcast hot seat. In this episode of Digital Workplace Impact, she shares a first look at new research,
ESG and the digital workplace, which is now available to download in full.
At a time when organizations are coming under daily scrutiny around their ethics and behaviour, approaches to environmental, social and governance (ESG) have never been so important. Host Nancy Goebel invites Shimrit to uncover what the research suggests, and the podcast provides a thought-provoking primer on ESG considerations for digital workplace teams.
In this wide-ranging discussion, they consider whether organizations can see themselves as good citizens and what taking action to be a good ancestor might mean.
This highly relevant research presents clear insights into how the digital workplace strategy can align to wider stakeholder voices and gives specific examples of practices and approaches to open up ESG through digital workplace transformation.
So, if you’re currently examining what ‘doing the right thing’ means to your customers, stakeholders and organization, then stop right now to hear more about what this latest research can offer you.
Guest speakers:
Shimrit Janes, Director of Knowledge at the Digital Workplace Group
Show notes, links and transcript for this episode:
Download the research: https://digitalworkplacegroup.com/reports/esg-and-the-digital-workplace/
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Imagine a stone dropped into still water, creating ripple effects that expand far and wide. This was the perfect metaphor for change and complexity in this edition of the Digital Workplace Impact podcast featuring DWG's Founder and Chief Creative Officer, Paul Miller.
With the backdrop of the latest gathering of the DWG Trailblazers, Paul joins podcast host, Nancy Goebel, to explore what came up at the session, which started with the theme of ‘How do you create a high-performing digital workplace team?’, but in the event uncovered much more too.
DWG’s Trailblazers is a group of ambitious, forward-thinking individuals who push the boundaries, constantly considering ‘What next?’, and come together to share the challenges this presents.
Topics such as the narrative of complexity, AI as a double-edged sword, and the unsettling quest for stability were all in the mix in this latest session, along with collective management through complexity, the pyramid perspective, and retaining and building top talent.
As always, Paul takes the strategic view of the intersection between humans, technology and work, helping to make sense of these challenges and offering advice to navigate these ripples of change. So, join Nancy and Paul for a trailblazing conversation which is dripping with fascinating insights.
Guest speaker: Paul Miller, Founder and Chief Creative Officer, Digital Workplace Group
Show notes, links and transcript for this episode:
- The next DWG Trailblazers event is on July 16 – apply for a guest place.
- Learn more about our digital workplace management benchmarking services
- GEEKing out on employee experiences at LinkedIn
- Paul Miller
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How can you bring together professionals from across functions to propel knowledge management best practice and connections in complex organizations? Digital workplace leader Laurel Dzneladze is doing just that at LinkedIn with the introduction of an innovative group, the GEEK. Laurel, Digital Platforms and Change Management Leader at LinkedIn, joins host Nancy Goebel for the latest episode of Digital Workplace Impact. She explains more about the power, value and energy of the GEEK – the generating effective and efficient knowledge group – as a key strategic leadership tool for transforming the employee experience.
With a rich career in digital platforms, change management and employee upskilling, Laurel has held leadership positions at Johnson Controls, Whole Foods, Arm and Microsoft. She talks about her career trajectory and continuing professional development, as well as her support for others through Stage Laurel – the approach she takes to networking, speaking with and learning from others in order to thrive and continue to add value. In a fascinating conversation, the pair also look at AI and Laurel’s perspective on what AI developments mean for digital workplace professionals.
For all this and more, join Nancy and Laurel as they ‘geek’ out, exploring the world of digital workplace leadership.
Guest speaker: Laurel Dzneladze, Digital Platforms and Change Management Leader at LinkedIn
Show notes, links and transcript for this episode:
Laurel Dzneladze
Putting people at the centre of digital transformation
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We're operating at a time when change is moving with velocity. We live in a volatile, uncertain, complex and ambiguous (VUCA) world – but what does that really mean and why should digital workplace teams and leaders care?
In this latest conversation, host Nancy Goebel is joined in the Digital Workplace Impact studio by Maureen Ennis, Chief Change Catalyst, Hybrid Workforce Expert and Founder of Thrive. Maureen’s mission is to partner with executives to build highly productive, cohesive teams that are based on trust as a foundation for collaboration, productivity and transformative growth.
Together, the pair discuss Maureen’s recently published research on high-impact teams along with the frameworks she uses for leading such teams in worlds full of volatility, uncertainty, complexity and ambiguity. They examine the need to balance the head, heart and hands; the importance of building relationships; and the many challenges, including how to achieve the best mix of collaborative versus asynchronous work.
DWG predicts that digital workplace leaders will start 2024 as chaos coordinators but may well finish as outriders. So, listen now, for a conversation that highlights just what can make a difference when leading digital workplace teams and helping them to thrive in a VUCA world.
Guest speaker:
Maureen Ennis, Chief Change Catalyst, Hybrid Workforce Expert and Founder of Thrive
(Show notes, links and transcript for this episode.)
For DWG members:
- Digital Workplace Management Benchmark
- product sheet (with pricing)
- Digital workplace management: Teams, structures and methods
- DWG’s 2024 predictions for the digital workplace
For non-members
- Digital workplace management
- Digital Workplace Management Benchmarking
- DWG’s 2024 predictions for the digital workplace
Build your big impact team – White paper
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2024 marks the tenth anniversary of a powerful strategic partnership between DWG and MillerKnoll, a collective of dynamic brands that come together to design the world in which we live.
This partnership is celebrated in a captivating conversation between Ryan Anderson, MillerKnoll’s Vice President of Global Research and Insights, and Digital Workplace Impact’s host, Nancy Goebel.
Ryan’s work focuses on designing workplaces that support healthy, inclusive and productive communities, and the pair discuss his vision for 2025 – a year he believes will focus on holistic wellbeing, connected distributed teams, user-initiated change, and more.
Together, Nancy and Ryan explore what can be learned from 2023 – the challenges and opportunities – and how digital workplace leaders can make 2024 a year that will really count. Empowering work through intentional design, the benefits of being playful and joyful at work, inclusive leadership and the balance of managing strong and weak ties all come together to make this a powerful conversation.
The pair ask just how can we use our corporate, digital and home-working spaces to enable a range of experiences to help foster healthy working relationships? For intriguing insights into these areas, along with some actionable ideas, join Nancy and Ryan by listening today.
Guest speaker: Ryan Anderson, Vice President of Global Research and Insights at MillerKnoll
Show notes, links and transcript for this episode:
Ryan Anderson MillerKnoll
Let’smake 2024 count
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Discover the box of delights that is this year’s Member Research Programme at DWG!
Host Nancy Goebel is joined in the Digital Workplace Impact studio by Elizabeth Marsh, DWG’s Director of Research, to talk about the research planned for 2024.
Elizabeth shares the stories behind how this year’s themes have been selected. DWG’s Research Advisory Board, member input and the 2024 digital workplace predictions have all played their part in helping to pinpoint the hottest digital workplace topics of the day.
The programme comprises six research projects, which promise to provide new insights along with some practical tools and ideas.
The DWG team aims to search out great best practice on day-to-day topics and to help digital workplace practitioners consider their own response to industry developments. Futuring for digital workplace teams, AI readiness and digital workplace product management are just some of the themes that will come under the spotlight this year.
So, to get the ‘heads up’ on DWG’s research plans, join Nancy and Elizabeth for an early preview. The new research will complement DWG’s existing library of more than 100 reports.
(Show notes, links and transcript for this episode.)
https://digitalworkplacegroup.com/dwgs-2024-research-programme-helps-members-unlock-digital-workplace-potential/
Guest speakers:
Elizabeth Marsh, Director of Research, DWG
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“DWG is uniquely positioned to talk to lots of practitioners and providers in our circles day to day. The predictions really represent an embodiment of the patterns that we see, and are a way for us to help create a line of sight not only for our members, but also for the industry at large.” - Nancy Goebel, Chief Executive Officer, Digital Workplace Group
As 2024 gets underway, things are switched up for this latest episode of Digital Workplace Impact. Our usual host, Nancy Goebel, takes the hot seat to be interviewed by DWG’s Director of Knowledge, Shimrit Janes. The session’s focus? DWG’s top 10 predictions for the digital workplace in the year ahead.
And just what could these megatrends be? If content is king, will data be queen? Will digital workplace impact be assessed using AI-powered insights? Is search dead? And, what’s likely to be ahead for digital workplace leaders? Nancy also reflects on how well the predictions for 2023 performed.
This lively discussion sets out to spark ambition and debate, and to really help people think about what might come next. And wrapping up this crystal ball of ideas is this year’s super prediction, that in the midst of all the hype surrounding opportunities such as AI, digital workplace practitioners will use the basics as a guide and go back to the future.
So, if you’re navigating the fast-changing world of the digital workplace, join Nancy and Shimrit to explore fascinating industry insights and uncover more on the possibilities ahead.
(Show notes, links and transcript for this episode.)
DWG’s 2024 predictions for the digital workplace
For members only:
Insider Insights recording and notes: DWG’s 2024 predictions for the digital workplace
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In this year’s first episode of Digital Workplace Impact, host Nancy Goebel takes a look at the top podcasts from the 2023 series and offers you a résumé of those that proved most popular with listeners.
As a baker’s half dozen, this collection is a highlights reel of delights. Each podcast presents the opportunity to learn more not only about recent industry insights and developments, but also about key players and change-makers.
Topics covered last year were wide and varied: from DWG's own predictions for the industry to living examples of digital transformation; from a people-first approach to AI through to impact stories from DWG’s awards programme, leading research, and more.
All had common threads – lively conversation, thought-provoking ideas and insightful questioning – along with helpful advice for digital workplace leaders and practitioners everywhere.
So, to get closer to ideas and developments that helped to shape the digital workplace last year, take a listen to Nancy’s ‘baker’s half dozen’ collection of the top Digital Workplace Impact podcasts from 2023.
(Show notes, links and transcript for this episode.)
Episode 114: DWG’s 2023 predictions for the digital workplace
Episode 117: Domino’s delivers a culture and communications rockstar
Episode 122: Unlocking the power of generative AI, like ChatGPT, in the workplace
Episode 116: Back to the future with enterprise social
Episode 119: Prioritizing digital accessibility to create workplaces that thrive
Episode 128: A Microsoft MVP’s blueprint for Copilot readiness
Episode 126: The importance of building Unilever’s culture in a hybrid world
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John Rossman, a thought leader on digital and innovation strategies, and author of the best-selling book The Amazon Way, joins host Nancy Goebel for the latest episode of Digital Workplace Impact.
Known for his deep insights into Amazon's unique leadership principles and tactics, John has translated these into actionable steps to help businesses accelerate their own digital transformations.
In this fascinating conversation, the pair delve into digital transformation the Amazon way. They explore how Amazon's leadership principles, customer obsession and innovative culture have contributed to the company’s huge success.
Looking forwards, Nancy and John also take a look at generative AI as the next big disruptor for digital transformation; at how this could impact the employee experience, the nature of work and the possibilities of creating the best possible AI-infused versions of businesses.
Lessons for leaders, revealing principles and the benefits of being an active sceptic all come under review. So, for an insightful conversation with John Rossman, take a listen and dive into the Amazon way of digital transformation today.
Guest speaker: John Rossman, author and Founder of Rossman Partners
(Show notes, links and transcript for this episode.)
The Amazon Way
Big Bet Leadership
Leader and innovation keynote speaker
Rossman Partners
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A power-house duo join host and DWG’s CEO Nancy Goebel for the latest Digital Workplace Impact podcast. This episode offers an absorbing discussion about the winners, big trends and key insights from DWG’s 2023 Digital Workplace of the Year Awards.
The guests are Elizabeth Marsh, DWG Director of Research, who manages DWG’s awards programme, and Susan Quain, Digital Employee Experience Director at Fidelity International and three-year veteran of the awards’ judging panel.
During their conversation, a wide range of themes are explored, including: what made the class of 2023 award winners stand out; what some of the winners are doing right now to exploit the use of generative AI; and how the winners demonstrated innovative and creative approaches in their digital workplace programmes.
They offer advice for digital workplace teams and even put out a call to action for levelling up in the industry in a cost-sensitive environment. Plus, there are some top tips for those with ambitions around applying for the 2024 awards.
So, for a great conversation which will help keep your finger firmly on the pulse of current digital workplace practices, listen today.
Show notes, links and transcript for this episode:
Digital Workplace Group announces 2023 Digital Workplace of the Year winners
How to demonstrate digital workplace impact
Guest speakers:
Elizabeth Marsh, DWG Director of Research and Programme Manager for the awards
Susan Quain, Digital Employee Experience Director at Fidelity International
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Have you ever considered the emotional journeys your employees take as they navigate the digital workplace, and the impact that these might have?
In this podcast, host Nancy Goebel is joined by Lucy Selby, Senior Technical Consultant at Fidelity International. As a rising leader and a niche expert in the digital employee experience arena, Lucy explains more about emotional journeys and where they fit into the employee experience within a digital workplace context.
Is it possible to map, track and measure the success of emotional journeys? And can understanding this data really turbocharge rates of change? The pair discuss how translating emotional journeys can help optimize digital workplace experiences, and how, by doing so, this approach can benefit employees and organizations at large.
In a world that would otherwise be driven by opinion, listen now for fresh insight on the emerging area of emotional journeys, data and metrics.
(Show notes, links and transcript for this episode.)
Lucy Selby, Senior Technical Consultant at Fidelity International
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As a Microsoft MVP, Darrell Webster offers knowledge and experience in a way that bridges IT ‘know how’ with a clear understanding of user adoption and needs. In his words, the subject matter becomes his method to connect with people and to learn together with them.
In this episode, Digital Workplace Impact host Nancy Goebel chats with the New Zealand-based modern work mentor and podcaster. They share insights and reflections on generative AI and specifically on Microsoft Copilot.
Darrell talks through the necessity of understanding this new technology, what it could reveal and the value it could uncover, but also the need to prepare well and create community around its introduction. He takes listeners through his own mini-blueprint for readiness as Copilot advances into the workplace– including the idea of piloting Copilot itself.
Generative AI has the potential to spark a whole new level of natural curiosity and stronger collaboration, but might it also surface information that perhaps we shouldn't always see? Darrell shares helpful watchouts to consider, along with encouragement to explore what’s ahead.
If you have more questions than answers about generative AI, then listen today and find out more about preparing for Copilot in the digital workplace.
(Show notes, links and transcript for this episode.)
Guest speakers:
Darrell Webster,
Microsoft MVP and modern work mentor
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As the long summer days transition to autumn, catch up on the midsummer magic of DWG’s most recent Member Meeting and Technology Lab.
In this latest episode of Digital Workplace Impact, host and DWG Chief Executive, Nancy Goebel, reconnects with Ed Taylor, DWG’s Chief Growth Officer, and author and consultant, Nicole Carter, Co-Head of DWG’s Technology Provider Programme.
In a conversation much like a highlights reel, the trio brings you powerful insights from this recent London event. And, just as “the course of true love never did run smooth”, they also discuss the most pressing challenges facing today’s digital workplace practitioners along with some of the opportunities these present.
Member Meetings have closed doors, but Nancy, Ed and Nicole have the key. So, for more on shared ambitions for the future, trending topics and the power of the special connections created at DWG member events, listen now.
(Show notes, links and transcript for this episode.)
Guest speakers:
Ed Taylor, Chief Growth Officer
Nicole Carter, Co-Head of DWG’s Technology Provider Programme, author and consultant
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Can technology empower and amplify the impact that humans can produce in the hybrid workplace?
Since pre-pandemic times, global giant Unilever has made the best of technology solutions to create a culture centred in collaboration, creativity and connection.
In this Digital Workplace Impact podcast, host Nancy Goebel is joined by Alessandro Ventura, Global Vice-President Technology Transformation at Unilever. They discuss his passions, priorities and focus on delivering business impact by bringing out humanity and happiness in the hybrid workplace.
This engaging conversation takes place just as Alessandro’s appointment to his current role was announced. He shares his insights and reflections on his career to date, along with advice for others on how to be an empathetic and people-focused leader at work.
For some fascinating insights and a glimpse into Alessandro’s forward-thinking approach to hybrid working, take a listen today.
(Show notes, links and transcript for this episode.)
Alessandro Ventura, Global Vice-President Technology Transformation at Unilever
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Spring 2023 saw DWG’s in-person member event take place at The Coca-Cola Company’s headquarters in Atlanta. Members often talk about DWG’s meetings as a barometer for the digital workplace industry: a chance to temperature-check change and share and capture new ideas.
In this Digital Workplace Impact podcast, Edward Taylor, DWG’s Chief Growth Officer, and Angela Huffman Edwards, Co-Head of DWG’s Technology Provider Programme, chat with host Nancy Goebel about the most prominent themes of the meeting.
At such member events, DWG facilitates assembled practitioners to uncover the latest challenges and best practices. Atlanta’s agenda also included a DWG Technology Lab, where technology providers share new solutions and ideas in comfortable conversations.
Hot topics from the two days included channel fatigue post-COVID, personalization of complex services, the desire to connect disparate technologies, and more. It was also clear that today’s digital practitioners are in a period of active experimentation, while still balancing the needs of existing digital headquarters.
To find out more about this energizing meeting and how you can get involved in the future, listen to Nancy, Ed and Angie covering takeaways, trends and the timeline for upcoming DWG events.
Guest speakers:
Edward Taylor, Chief Growth Officer at DWG
Angela Huffman Edwards, Co-Head, DWG Technology Provider Programme
Show notes, links and transcript for this episode:
- Apply for a guest place at an upcoming DWG Member Meeting
- DWG events calendar for DWG members
- Resources from DWG member meetings
- About the Digital Workplace Group Technology Provider Programme
- Angela Huffman Edwards
- Ed Taylor
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Christy Punch is a unique voice and recognized expert within the digital workplace industry. This year she reprises her role as a judge for DWG’s Digital Workplace of the Year Award.
Christy, Senior Product Mgr. Engineering Experience, at Liberty Mutual Insurance S, joins long-time friend and host, DWG’s CEO Nancy Goebel, for the latest episode from the Digital Workplace Impact studio. Together, they talk about why Christy is excited to take on the role of judge, her focus oninnovation and the employee experience, and the key ingredients of her successful career to date.
At global insurance specialist Liberty Mutual, Christy leads large-scale, complex digital transformation efforts. She is also recognized as one of Constellation Research’s Top 100 Leaders Transforming Employee and Customer Experience. During the discussion, Christy’s passion for ‘moving the needle’ for the businesses she works for shines through.
To hear more, and to enjoy a vibrant conversation that covers Christy’s career journey from early digital native to her role today, join us and listen to this podcast.
(Show notes, links and transcript for this episode.)
Guest speakers:
Christy Punch, Senior Product Mgr. Engineering Experience, Liberty Mutual Insurance
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What happens when organizations don’t address digital ethics effectively? And how much is possible when they do?
DWG’s Director of Knowledge, Shimrit Janes, joins host Nancy Goebel in the Digital Workplace Impact studio for their final conversation on inclusivity in the digital workplace. Shimrit is the author of DWG’s recent thought-provoking three-part research series, which includes The inclusive digital workplace: 2. Forging digital ethics.
The conversation uncovers the nature of ethics and how a dedicated digital strain is now emerging – one that’s being tested even further with the emergence of generative AI. With real-life examples from Oxfam and Comcast, the two bring to life how new ways of working can be nurtured in the digital workplace, with approaches and pace to benefit both employees and organizations.
In the ever-evolving digital workplace, there’s a point at which what’s possible with technology, what’s appropriate from a legal perspective and what’s preferable to a practitioner will intersect or conflict. It’s here that ethics and trust come into play.
Shimrit proposes that widening our conversations on choices, impacts and comfort levels can open up new opportunities, and assist those exploring emergent technologies in ways that are healthy.
So, for great insights along with practical and aspirational advice for moving at ‘the speed of trust’, take a listen today.
(Show notes, links and transcript for this episode.)
Shimrit Janes, Director of Knowledge for DWG
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Could the potential of ChatGPT and generative AI capabilities compare with what mechanization did to spark the Industrial Revolution? If so, how can we best approach using AI as a springboard for evolution in today’s digital workplaces?
In this episode of Digital Workplace Impact, host Nancy Goebel welcomes back Florin Rotar, Chief Technology Officer at Avanade, a leading provider of innovative digital, cloud and advisory services. In previous years, the two have collaborated on a number of projects, presenting a shared focus and unique perspectives on how digital technology is changing work and people.
In a matter of a few short months, ChatGPT has become a catalyst for change, curiosity and creativity in workplaces everywhere. In this conversation, Florin and Nancy really get to the heart of the hype, the risks and the opportunities, and ask whether ChatGPT and emerging AI capabilities will democratize the use of artificial intelligence at large?
So, for a human-generated view on AI, join us and listen to the conversation. Hear more about how the future might unfold, along with some great advice on how best to seize the opportunities this pivotal moment brings.
(Show notes, links and transcript for this episode.)
Florin Rotar, Chief Technology Officer, Avanade
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In the past 20 years, DWG has completed more than 700 benchmarks – both of intranet and digital workplaces – in each case providing insights for organizations to wanting to take the next step in achieving their ambitions.
In this episode of Digital Workplace Impact, DWG’s benchmarking architect and lead benchmarking evaluator, Chris Tubb, helps to uncover the mysteries of all things benchmarking. What’s the DWG model? How does it work? How is it different from the Digital Workplace of the Year awards? And what are the biggest benefits to the organization of stepping into the benchmarking spotlight?
At a time when digital workplace teams are looking to sharpen their business cases for investment, provide proof of value or conduct health checks to inform their aspirations, DWG’s benchmarking gives an independent evaluation of how a digital workplace is performing along with actionable recommendations for ‘what next?’.
Chris is one of DWG’s lead strategy consultants and a published author. DWG’s Chief Executive Officer and host, Nancy Goebel, leaves him with no question unasked, revealing just how much more data and metrics can really add to a world full of opinion.
So, for crisp insights and great conversation take a listen to evaluate for yourself if DWG’s benchmarking might be for you.
(Show notes, links and transcript for this episode.)
Guest speakers:
Chris Tubb, Lead Strategy Consultant and Benchmarking Evaluator at DWG
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That red carpet moment is nearly upon us as the Digital Workplace of the Year Awards team prepares for another season of sparkling entries.
In this episode of Digital Workplace Impact, host and DWG’s Chief Executive Officer, Nancy Goebel, meets with two of the behind-the-scenes heroes who team up to deliver the Awards, and hears more about all that goes into celebrating and learning from the industry’s best of the best.
Chair of the Awards is Elizabeth Marsh, DWG’s Director of Research, while Sarah Escott, DWG Events and Collaboration Director, oversees DWG’s rolling programme of events, DWG’s own digital workplace, and is also the Awards programme manager.
This in-depth conversation covers the origins story behind the success of these Awards, changes over the years, what's new this season, and spotlights what practitioners learn from start to finish. All this and more is packaged up with great advice on the application process – including not to worry about perfection!
The Awards honour those who have excelled in creating well-executed, high-performing digital workplace environments – and
there is still time to take part. You can enter up to May 12, 2023, whether it’s as a prospective Digital Workplace of the Year, Modern Intranet of the Year or Digital Workplace Team of the Year.
Join Nancy and the team for the inside scoop on all things Awards and polish up that entry today.
(Show notes, links and transcript for this episode.)
Guest speakers:
Elizabeth Marsh,
DWG Director of Research
Sarah Escott,
DWG Events and Collaboration Director
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Creating digital accessibility is a responsibility and an opportunity all at once.
In this episode of Digital Workplace Impact, host Nancy Goebel is once again joined by the insightful and astute Shimrit Janes, DWG’s Director of Knowledge. Together, they examine the importance of prioritizing digital accessibility, the subject of Shimrit’s final chapter in the new DWG three-part research series, The inclusive digital workplace.
The discussion journeys through understanding disabilities and the role of accessibility in removing environmental, systemic and attitudinal barriers to participation.
The pair stop to explore the backdrop of four disability models and the fit these have with the digital workplace. Also under scrutiny is a case study from MassMutual and a range of insights, including the crucial part that digital accessibility can play in helping to create a healthy living system within an organization. Shimrit’s advice throughout? Adopt a learning mindset to uncover what you don’t know, how you can start to learn more, and just why it’s so important to do so.
For a thought-provoking discussion that can help propel your thinking on digital accessibility, listen now.
(Show notes, links and transcript for this episode.)
Guest speakers:
Shimrit Janes, DWG’s Director of Knowledge
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Digital inclusivity is a way of working, a culture through which the digital workplace is intentionally made welcoming to everyone – but how can you successfully create this?
In this episode of Digital Workplace Impact, Shimrit Janes, DWG’s Director of Knowledge, shares her latest insights from The inclusive digital workplace: Part 1 – Nurturing digital inclusivity. This recent report, the first in a three-part DWG research series, is available online.
Host Nancy Goebel explores what inspired this series of reports, why Shimrit is releasing Nurturing digital inclusivity first, the difference between inclusivity and accessibility, and why ethics has also been investigated.
A key learning? You can focus on accessibility, but this doesn't mean you're creating an inclusive experience for everyone. Together, the two pinpoint great examples from the field as well as opportunities and challenges, covering the principles of good design and the value of becoming a ‘conscious communicator’.
Relevant today more than ever, this podcast has advice and insights to help those designing and operating in digital workplaces everywhere. Listen now and learn more.
(Show notes, links and transcript for this episode.)
Guest speakers:
Shimrit Janes, DWG’s Director of Knowledge
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In this latest episode of Digital Workplace Impact, you can meet Stacie Barrett, Director of Internal Communications at Domino's, the world’s largest pizza company.
An exceptional digital workplace practitioner, Stacie is responsible for digital and in-person communication to Domino’s franchisees and corporate team members globally. Within minutes, you will see just why OFC named Stacie a ‘Rockstar of Culture and Communication’.
Stacie specializes in integrating messages from all areas of the company into simple, coherent and digestible communications. This ballerina turned corporate performer is a passionate storyteller, and in this captivating conversation she describes her philosophy and practical thinking around internal communications.
Together, Nancy and Stacie discuss what it takes to harness the best of storytelling and technology while filtering out the non-essentials for time-poor and often disparate audiences. A lifelong learner, Stacie’s approach is grounded in purpose, empathy, active listening, humour and impact.
So, for a slice of Stacie’s recipe for success – including pizza sharing – and advice for internal communicators in the hot seat, take a listen today.
(Show notes, links and transcript for this episode.)
Guest speaker:
Stacie Barrett, Director of Internal Communications at Domino’s
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As DWG’s latest member research report is published, Research Author and Lead Strategy Consultant, Kevin Olp, drops into the Digital Workplace Impact studio to unbox his findings on the evolution of enterprise social networks (ESNs).
In Intranet 2.0 and enterprise social networks: How they've changed the way we work, Kevin examines how ESNs have been adopted (or not) by organizations, considers the extent to which they’ve changed how we work, and explores how they’ve evolved over the last decade and a half.
Together, Kevin and host, DWG’s Nancy Goebel, use this latest podcast to dig into whether early expectations have been realized, uncover the barriers that have stood in the way, and ponder what can be taken into the future. And, indeed, they ask whether taking a step back to view progress reveals important learnings that will help practitioners to create and sustain thriving ESNs for the future?
So, if where you’re going won’t need roads, take a listen today for more that could help you on your journey back to the future of ESNs!
(Show notes, links and transcript for this episode.)
Guest speakers:
Kevin Olp,
DWG Research Author and Lead Strategy Consultant
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What happens when two DWG CEOs – past and present – sit down together in the DWI studio? A conversation that sparkles with insights to tempt digital workplace pioneers and practitioners everywhere.
Known as an inspirational and unconventional leader, as well as an industry visionary, Paul Miller founded DWG more than 20 years ago, never wanting to head up a ‘normal’ company but going on to steer the team from strength to strength. Paul passed on the CEO leadership baton at the end of 2022 to become DWG’s first Chief Creative Officer.
In this episode of Digital Workplace Impact, Paul joins new DWG CEO and podcast host, Nancy Goebel, to share some of his learnings as CEO as well as uncovering a few of the surprises he’s encountered along the way. The pair discuss his leadership blueprint for unlocking a freedom ethic, while making the creative process fun, rewarding and valuable, and Paul looks forward to future plans to grow DWG’s ‘creative DNA’.
Add into the mix Nancy’s inciteful reflections, a good dose of humour, and discoveries from across the years, and this is a glorious podcast treat for the start of the new year. So, be in the company of CEOs and join us for a great listen from two of DWG’s leading mavericks.
(Show notes, links and transcript for this episode.)
Guest speaker:
Paul Miller,
DWG’s former CEO and Founder, turned Chief Creative Officer
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2022 brought more twists and turns. It was a year of economic change, of hybrid tugs of war, quiet quitting and the continuing great resignation. So, what’s next and what could this mean for those leading and shaping the digital workplace?
Since 2014, DWG leaders have reflected each year on what’s come to pass and then looked ahead at key trends. With an average 70% success rate of predictions turning into reality, DWG’s annual forward look has become a north star to help guide and inform the thinking of digital workplace leaders everywhere.
In this podcast, host Nancy Goebel reviews the successes and surprises of 2022, and unveils DWG’s 10 predictions plus a super prediction for 2023. What’s next for digital inclusion? Will more organizations unlock opportunities in the metaverse? Will HR claim stewardship of the employee experience? And could the digital workplace get a home, a heart, a brain and courage?
In an unpredictable world, Nancy shares insights to sharpen your thinking, so do join us to unwrap the limitless potential of the year ahead.
(Show notes, links and transcript for this episode.)
DWG’s 2023 predictions for the digital workplace
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With 2022 nearly at a close, it is the perfect time to unwrap DWG's top ten podcasts of the year.
In this episode, host Nancy Goebel takes us through her top choice of 2022 Digital Workplace Impact podcasts, revisiting fascinating and advice-laden discussions. These rich conversations with industry thought leaders and practitioners provide a window into the challenges they face, the ideas they are exploring and the strides they are making to push the digital workplace to new heights.
Studio guests throughout the year included organizations such as Uber, Charles Schwab, Meta, Microsoft and Prudential Financial, along with various DWG experts.
On-point topics included digital workplace disciplines such as modern learning, enterprise social, the metaverse, the hybrid working employee experience and digital inclusion, through to the always anticipated DWG predictions for the digital workplace and DWG’s awards programme.
With gifts of practical advice and challenging insights, DWG’s top ten podcasts offer something for everyone. So join us, and happy listening this holiday season
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Start today, make progress every day and ask questions! As a leader in the evolving territory of digital inclusion, our latest guest in the Digital Workplace Impact studio invites listeners to challenge mindsets and lead by example in their own organizations.
Alyson Hudson, CIO of Enterprise Workforce Solutions at Prudential Financial, joins Nancy Goebel for a focused and open conversation – one that encourages you to look at digital inclusion through a different lens.
Believing that you can't claim to be inclusive if anyone is left out, Alyson shares her experiences of leading from the front. In her work, she educates and influences others – including technology vendors – so that digital inclusion is truly part of Prudential’s DNA.
An estimated 1 in 4 adults in the US lives life with a disability. Digital inclusion can help unlock opportunities for businesses to benefit from the widest talent pool, while improving the employee experience for all.
The pair delve into the next natural progression of digital inclusion to support employees everywhere, with Alyson sharing advice to help others start or accelerate their efforts in this area. DWG’s latest research also focuses on this subject.
(Show notes, links and transcript for this episode.)
Guest speakers:
Alyson Hudson, CIO of Enterprise Workforce Solutions at Prudential Financial
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How can all that’s on offer in the enterprise social arena be best used to help connect and scale conversations in today’s hybrid workplace?
Demystifying Yammer, Microsoft Viva Engage and more is at the core of this latest episode of Digital Workplace Impact. Host Nancy Goebel is joined by expert advisor, James Tyer, a customer engagement leader at Microsoft and co-author of Social By Design: How to create and scale a collaborative company.
In this absorbing conversation, James takes listeners through a changing landscape of enterprise social, his career highlights and some top learnings on how to think about people before technology. Together, the
duo bring honest insights into creating authentic connections and opportunities to build inclusive cultures – and also gaze into the future at what could be the biggest trends yet to come.
To hear more, and for an enlightening look at sparking collaboration, connection and conversation through enterprise social, join us and listen to this podcast today.
(Show notes, links and transcript for this episode.)
Guest speakers:
James Tyer,
expert advisor, published author and customer engagement leader at Microsoft
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Awards are about telling a story – and you're never done when it comes to digital workplace transformation!
This episode of Digital Workplace Impact not only celebrates and reflects on the DWG Digital Workplace of the Year Awards class of 2022, but also explores rich learnings and fascinating trends discovered during the last six years of the awards programme.
Host, Nancy Goebel, is joined by Elizabeth Marsh, DWG Director of Research, who manages DWG’s awards programme, and by one of this year’s judges, Christy Punch, Senior Manager responsible for the engineering experience at Liberty Mutual Insurance.
Together, they celebrate the achievements of those organizations that are pushing forward the frontiers of the digital workplace and discuss themes such as wellbeing that really came through from this year’s winners.
There is always a new and exciting chapter to discover through the stories behind the awards, so do sit back and take a listen today.
(Show notes, links and transcript for this episode.)
Guest speakers:
Christy Punch, Senior Manager, Product Manager Engineering Experience at Liberty Mutual Insurance
Elizabeth Marsh, DWG Director of Research
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Awards are about telling a story – and you're never done when it comes to digital workplace transformation!
This episode of Digital Workplace Impact not only celebrates and reflects on the DWG Digital Workplace of the Year Awards class of 2022, but also explores rich learnings and fascinating trends discovered during the last six years of the awards programme.
Host, Nancy Goebel, is joined by Elizabeth Marsh, DWG Director of Research, who manages DWG’s awards programme, and by one of this year’s judges, Christy Punch, Senior Manager responsible for the engineering experience at Liberty Mutual Insurance.
Together, they celebrate the achievements of those organizations that are pushing forward the frontiers of the digital workplace and discuss themes such as wellbeing that really came through from this year’s winners.
There is always a new and exciting chapter to discover through the stories behind the awards, so do sit back and take a listen today.
(Show notes, links and transcript for this episode.)
Guest speakers:
Christy Punch, Senior Manager, Product Manager Engineering Experience at Liberty Mutual Insurance
Elizabeth Marsh, DWG Director of Research
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The metaverse offers enticing opportunities and the prospect of shiny, new immersive and virtual experiences, but how do you get beyond the hype and uncover the art of what’s both possible and useful in the digital workplace?
In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Florin Rotar, Chief Technology Officer, and Patrik Löwendahl, Global Head of Metaverse Service Hub, from Avanade, a leading provider of innovative digital, cloud and advisory services. Avanade has adopted a client zero approach, so that in-house learnings can inform the work it delivers to clients as well as the industry perspectives it shares more widely.
In this candid conversation, Florin, Patrik and Nancy explore the power, purpose, uses and early learnings around the metaverse inside Avanade’s own digital workplace. They examine real-life experiences of immersive training and inclusive recruitment via the metaverse, revealing interactions and ways of working that have not previously been possible.
In so doing, they also uncover some useful truths about collaboration and ‘watch-outs’ to avoid, such as creating digital divides. With opportunity comes a definite responsibility and they encourage those venturing into the metaverse to take a deliberate and thoughtful approach to digital ethics – using metaverse technology to encourage trust and make the experience humane.
So, for a conversation full of insight, advice and honest reflections grounded in real-life metaverse adventures, take a listen today.
Guest speakers:
Florin Rotar, Chief Technology Officer, Avanade
Patrik Löwendahl, Global Head of Metaverse Service Hub, Avanade
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The metaverse offers enticing opportunities and the prospect of shiny, new immersive and virtual experiences, but how do you get beyond the hype and uncover the art of what’s both possible and useful in the digital workplace?
In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Florin Rotar, Chief Technology Officer, and Patrik Löwendahl, Global Head of Metaverse Service Hub, from Avanade, a leading provider of innovative digital, cloud and advisory services. Avanade has adopted a client zero approach, so that in-house learnings can inform the work it delivers to clients as well as the industry perspectives it shares more widely.
In this candid conversation, Florin, Patrik and Nancy explore the power, purpose, uses and early learnings around the metaverse inside Avanade’s own digital workplace. They examine real-life experiences of immersive training and inclusive recruitment via the metaverse, revealing interactions and ways of working that have not previously been possible.
In so doing, they also uncover some useful truths about collaboration and ‘watch-outs’ to avoid, such as creating digital divides. With opportunity comes a definite responsibility and they encourage those venturing into the metaverse to take a deliberate and thoughtful approach to digital ethics – using metaverse technology to encourage trust and make the experience humane.
So, for a conversation full of insight, advice and honest reflections grounded in real-life metaverse adventures, take a listen today.
Guest speakers:
Florin Rotar, Chief Technology Officer, Avanade
Patrik Löwendahl, Global Head of Metaverse Service Hub, Avanade
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Are you stepping into a new role or looking for a fresh approach to your current job? In the latest Digital Workplace Impact podcast, Uber’s Andrea Baltazar shares her blueprint for an effective first 100 days with any organization.
Now a Product Design Leader, Andrea has moved industries and direction throughout her career. She joins Nancy Goebel and talks through her consistent focus on people, processes and products, an approach she has taken most recently at Uber, the tech company that connects the physical and digital worlds to help make movement happen.
Over the years, Andrea has used her employee experience expertise to step across into the user experience design space, and the discussion uncovers rich insights. Delving into the value of bringing empathy to the workplace, being a lifelong learner, dynamic hybrid working and paying forward your learnings as a mentor, the two also look at how actively listening to user needs can provide an edge in product design.
Brave experimentation and the importance of building partnerships underpin how Andrea lives leadership. So, whether you are a digital workplace leader or employee experience practitioner, if you’re looking for thought-provoking and practical advice – take a listen today.
(Show notes, links and transcript for this episode.)
Guest speakers:
Andrea Baltazar, Product Design Leader at Uber
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Are you stepping into a new role or looking for a fresh approach to your current job? In the latest Digital Workplace Impact podcast, Uber’s Andrea Baltazar shares her blueprint for an effective first 100 days with any organization.
Now a Product Design Leader, Andrea has moved industries and direction throughout her career. She joins Nancy Goebel and talks through her consistent focus on people, processes and products, an approach she has taken most recently at Uber, the tech company that connects the physical and digital worlds to help make movement happen.
Over the years, Andrea has used her employee experience expertise to step across into the user experience design space, and the discussion uncovers rich insights. Delving into the value of bringing empathy to the workplace, being a lifelong learner, dynamic hybrid working and paying forward your learnings as a mentor, the two also look at how actively listening to user needs can provide an edge in product design.
Brave experimentation and the importance of building partnerships underpin how Andrea lives leadership. So, whether you are a digital workplace leader or employee experience practitioner, if you’re looking for thought-provoking and practical advice – take a listen today.
(Show notes, links and transcript for this episode.)
Guest speakers:
Andrea Baltazar, Product Design Leader at Uber
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Can immersive learning help to upgrade human performance? In this latest episode of Digital Workplace Impact, Nancy Goebel talks with Dr Alex Young, founder and CEO of Virti, and uncovers crisp advice on engaging a digital workforce.
A former trauma and orthopaedic surgeon, Alex built and sold his first company whilst at medical school. He scaled an award-winning medical education company while still training in the UK National Health Service. Virti, an employee training platform for the modern workforce, is Alex’s most ambitious venture to date.
In this discussion, Alex shares his energy, drive and insights as someone whose entrepreneurial mindset is grounded in a mix of science and innovation. As many digital workplace teams shift from the war-room mentality of the pandemic to the future of work, Alex and Nancy predict the next mega trends and opportunities.
Can gamification and artificial intelligence help employees to fast-track their soft skills for today’s digital workplace? What can actively encourage innovation within an organizational culture? And how can we really seize precious moments to engage increasingly busy people?
The openings for intrapreneurship and innovation abound, so listen now and hear more on creating habits for optimal focus, performance and wellbeing.
(Show notes, links and transcript for this episode.)
Guest speakers:
Dr Alex Young,
former trauma and orthopaedic surgeon, founder and CEO of Virti
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What are the possibilities opened up to organizations by tackling digital exclusion? In the UK alone, it is currently estimated that there are 20.5 million people with low digital skills or engagement.
In this latest episode of Digital Workplace Impact, Nancy Goebel catches up with Emma Weston OBE, CEO and Founder of Digital Unite,
one of the UK’s most innovative digital inclusion organizations. Digital Unite sets out to inspire positive change through digital skills support.
Together, Nancy and Emma explore various ways of bridging the digital divide through practices such as digital champion networks. They share advice on creating a digital daisy chain that links inclusion from the digital workplace to customer experiences to wider community experiences.
Using case studies and insights, they uncover the power and potential for digital workplace teams to join with their diversity, equity and corporate social responsibility colleagues, to create a more digitally inclusive world.
Join us to hear more about digital inclusivity and the potential to make a difference to customers and communities everywhere.
(Show notes, links and transcript for this episode.)
Guest speakers:
Emma Weston OBE, Chief Executive Officer and Founder of Digital Unite
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What makes a truly inspiring and beautiful digital workplace? In this latest podcast episode, Estée Lauder Companies’ Kerry O’Donnell talks about the organization’s recent digital makeover – one that has just resulted in the MyELCintranet being named a Nielsen Norman Intranet Design winner.
MyELC acts as a front door to the organization, representing the world-famous brand visually. It also demonstrates a real investment of time, care and resources to help employees to do their jobs well, wherever in the world they are located.
In conversation with host Nancy Goebel, Kerry shares more about her role as Executive Director of Technology for Global Communications, Citizenship, Sustainability, I&D, Public Affairs and HR, including her career learnings and approach to risk and pushing the digital boundaries.
Together, they discuss how Estée Lauder fosters strong partnerships on complex global initiatives, Kerry’s next digital workplace ambitions, and offer advice for digital workplace leaders and practitioners everywhere.
Listen today, for a refreshing conversation set against the backdrop of this innovative company; one that is known for tying together technology with elegance, luxury and quality.
(Show notes, links and transcript for this episode.)
Guest speakers:
Kerry O’Donnell, Executive Director and Technology Lead at The Estée Lauder Companies Inc. for Global Communications & Public Affairs, Global Corporate Citizenship & Sustainability, Human Resources, ID&E, Lauder Family
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Ever wondered what it’s like to join an in-person DWG member meeting? June saw DWG’s first such opportunity in North America in three years. This was a special chance not only for members to celebrate being together, but also to mark DWG’s 20th anniversary and to reflect on all that’s been accomplished as an industry during that time.
In this episode of Digital Workplace Impact, DWG’s Deputy CEO, Nancy Goebel, and Chief Growth Officer, Edward Taylor, shine a light on some 14 takeaways from the New York City event. Hosted by The Estée Lauder Companies Inc., the event provided unique insights, rich dialogues and helpful connections for those attending.
In addition, DWG debuted an in-person technology lab. This window into the digital workplace of 2025 enabled practitioners to hear more about emerging technology trends, as well as core capabilities that are readily available today. The session was a valuable opportunity for members to gain insights from vendors with a strong track record in organizations of a similar size and reach.
In this whistle-stop review, Nancy and Ed also discuss the latest on DWG’s research, events and future opportunities. To hear more about whether such member experiences might be right for you, listen today, or even consider joining DWG’s London event on September 14–15, 2022.
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While many are re-evaluating jobs and workplaces, former Citi executive Mirsad Capric has taken the step others only dream of – a sabbatical away from a successful career.
In this latest episode of Digital Workplace Impact, Nancy Goebel hosts an energizing conversation with the former Director of Digital Strategy and Platforms at global investment bank, Citi.
Having seized the moment to pause, Mirsad is now re-energizing, refocusing and rethinking what comes next; a journey he’s sharing on social media and which is resulting in some great discussions.
During this two-part tour, Nancy and Mirsad uncover the realities and adventures a career break can bring. They also share insights and expertise on search within a corporate digital context, and – drawing on his long career in digital communications – Mirsad offers some practical and actionable dos and don’ts to help digital workplace practitioners today.
So, listen now for more search tales from the digital workplace, and for ideas and experiences that will resonate with digital workplace practitioners and potential career-breakers everywhere.
(Show notes, links and transcript for this episode.)
Guest speakers:
Mirsad Capric, former Director of Digital Strategy and Platforms, Citi
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As organizations and individuals are in the grip of the Great Migration, what is really going on and how could this shift in the months and years ahead?
In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with CEO and Chairman of Recruiter.com, Evan Sohn. Recruiter.com delivers on-tap talent solutions that flex with an organization’s hiring needs. During their chat, Evan draws on his more than 30-year career, which has spanned e-commerce at Fortune 500 to start-up environments, to create a thought-provoking discussion.
Are we moving to a time when employers should stockpile people instead of hand sanitizer? If so, what will this mean for hiring organizations as they acquire, onboard and retain people? And, whether organizations style themselves as purely remote, hybrid or requiring a full-on return to office, how can they compete for talent? Will there be extra challenges facing digital workplace professionals?
Join Nancy and Evan for a high-energy conversation, as they talk of predictions for a shift from the employee-led job market of the pandemic to a more employer-centric market of tomorrow.
Show notes and links this episode
Guest speaker:
Evan Sohn, Chairman and Chief Executive Officer at
Recruiter.com.
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If you’d said the word ‘hybrid’ a few years ago, it most likely would have been in connection with a car. Say the word ‘hybrid’ today and it instantly brings to mind the workplace. Following the ‘great working from home experiment’ of 2020/2021, and as the return to the office continues, one big question keeps igniting passionate debates: ‘Where will people work from?’.
In this episode of Digital Workplace Impact, host Nancy Goebel is joined by DWG’s Director of Knowledge, Shimrit Janes; together they discuss the complex and multidimensional issues that can arise from this question.
In theory, it might seem like a simple question, with a simple answer. People who are desk-based will work either from an office or from home, often flexing between the two. The ‘hybrid’ at hand is therefore simply a workforce that exists across both locations – or is it?
Earlier this year, Shimrit produced one of DWG’s latest research reports, entitled Hybrid work reimagined: Advanced practices for connected workplaces. Picking up on this, Nancy and Shimrit discuss some of the ideas the research uncovered and consider what may come next.
Join them to hear more about structures and equity, challenges and practices, along with some great advice to help you make the most of the hybrid workplace.
(Show notes, links and transcript for this episode.)
Guest speaker:
Shimrit Janes, Director of Knowledge at DWG
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In just over five years since DWG’s Digital Workplace Impact podcast first launched, the world has grappled with a pandemic, seen fantastic technological advancements and experienced a new era of hybrid working. Through all of this, there has been an acceleration in the humanization of work.
For this milestone 100th episode, host Nancy Goebel chats with one of our very first podcast guests, employee experience leader, Ephraim Freed. Together, they revisit the theme of that first episode, Bring yourself to work: how and why individuality is set to thrive in the workplace, moving on to explore employee experience today, what’s changed and how individuality can still thrive in an ever-changing world of work.
Today, flexibility in work is top of mind and hybrid working has created the opportunity for greater diversity, equity and inclusion. Leading-edge thinking from five years ago is now the ‘everyday’ for many, with increasing opportunities to bring your true self to work. And, if we look to tomorrow, what can we learn from the fundamentals and past experiences to help us further develop employee-centric digital workplaces for the future?
Sit back for a highly entertaining conversation that takes a look at what’s new, what’s through and what could be needed next in the essential digital workplace.
Guest speakers:
Ephraim Freed, employee experience leader; Customer Success Manager at Workplace by Facebook
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In a world where companies are still striving to build the muscle for being fully virtual, what will provide the elements of culture when the emphasis is no longer on being together in a physical space? Why is hybrid good for business and how should meeting experiences evolve to suit the long-term needs of hybrid working?
In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Founder and CEO of OfficeTogether, Amy Yin. OfficeTogether provides an operating system for the future office, and Amy
offers a unique perspective and fresh thinking on the digital workplace.
The two discuss top-line trends surrounding hybrid working and return-to-office programmes – both the positives and the darker side; all at a time when the essential nature of employee choice is really shining through.
Amy’s advice? Build solutions in public, use social media to propel creativity and armour up with the latest technologies. For more practical thinking and a refreshing take on hybrid working, join us and
listen to this podcast today.
(Show notes, links and transcript for this episode.)
Guest speakers:
Amy Yin, Founder and CEO of OfficeTogether
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2021 brought a period of accelerated friction and unexpected plot twists. Throughout, many organizations grappled with returning to the physical office, new approaches to hybrid work and changing cultural expectations. So far, 2022 is bringing a whole new set of challenges that nobody could have expected at the time of putting together the predictions.
Since 2014, DWG CEO Paul Miller has been sharing emerging and maturing trends in the evolving digital workplace, helping to inform decision-makers as they navigate the year(s) ahead. This year, for the first time, Paul has teamed up with Deputy CEO and Digital Workplace Impact host, Nancy Goebel, in predicting what’s to come.
Will 2022 be the year when hybrid leadership comes of age? Is digital working moving into a new phase of growth and creation? Must advanced digital workplaces further connect large workforces to ensure resilience against the unexpected? As iterations of change continue, Paul and Nancy share insights to help digital workplace practitioners in their now everyday role as change agents.
In this episode of Digital Workplace Impact, Paul Miller chats with Nancy Goebel at the end of last year. Together they take stock of the rollercoaster ride that was 2021, and look ahead with predictions for the digital workplace this year.
(Show notes and links for this episode.)
Blog article: Paul and Nancy’s 2022 predictions for the digital workplace
Download the full report: Decade of Courage Manifesto. Season 2: The year of change that matters
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For the first time, the digital workplace has become the essential workplace and community in many organizations. It is now a strategic asset, just like human capital. So how can leaders think about their own attitudes to hybrid working and make choices around how they show up in this arena?
In this episode, Nancy Goebel is joined by leadership solutionist and author, Debra King, along with Dr Jesse Tyson, retired President and CEO of the NBMBAA. Debra’s recent book, Dare to climb: Your journey can move mountains, is an autobiographically inspired workbook that challenges readers to develop a game plan for their lives, and this provides a backdrop for a warm and open discussion.
As trailblazers and go-givers, the two leaders’ careers intertwined at ExxonMobil, where they both rose to senior executive posts. Together they share enlightening insights as role models and digital advocates in the evolving hybrid workplace and in communities beyond.
Recorded during Black History month in the US, they also explain their commitment to outreach and mentoring; leveraging their depth of personal experience to give back and pull others along.
Join us to hear more on their thoughtful ideas and experiences on tackling many of today’s challenges – ideas which can help us to move mountains in our own workplaces and communities.
Guest speakers:
Debra King, Leadership Solutionist
Dr Jesse Tyson, Retired President and CEO of the NBMBAA
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To mark the fast-approaching first anniversary of her time as host, Nancy spotlights the 10 most popular podcast conversations from Digital Workplace Impact in 2021.
These conversations bring us the inspiring, the exotic, the practical, the visionary, the challenging and the exciting, including guests from Fidelity Investments, HSBC, energy company Uniper and The World Bank. And, as well as the many well-known international brands, there have also been some great conversations with members of the DWG team, who shared insights from DWG research on AI, robots and automation and organizational readiness, enlightened us with future digital workplace visions, and introduced the exciting new book, Nature of Work.
A huge thank you to all our guests – and we look forward to many more inspiring conversations throughout 2022!
Links to episodes:
Diving into DWG’s latest organizational readiness thinking
The phantasmagorical future of work – dreamt up by DWG’s Ed Taylor
Nature of Work interview – The new story of work for a living age
Connecting the HSBC frontline in the days of COVID
The World Bank’s guide to mind-blowing onboarding and inboarding
The luckiest CIO in the world!
Paul Miller’s digital workplace predictions for 2021
The power of ‘data pictures’ in the post pandemic world of work
What it takes to be a game changer in the digital workplace
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In this episode of Digital Workplace Impact, Nancy is joined by Ash Arora, Director of User Experience at Charles Schwab, and DWG’s Research Director, Elizabeth Marsh, who come together to discuss the winners
of the Digital Workplace of the Year Awards 2021.
Elizabeth, who leads on the awards programme, and Ash, one of the judges, share the key themes that stood out for them, namely hybrid working, employee experience and wellbeing – plus, of course, they expand
upon the impressive winning entries.
2021 marked the fifth year of the awards programme, and so as well as looking forward and offering advice to entrants of the 2022 awards, Elizabeth and Ash also look back over the past four years, reflecting
on the insights and reoccurring themes that have arisen.
This episode gives you an exciting glimpse of what can be achieved and will inspire you to share your story, wherever you may be on your digital workplace journey.
Show notes and links for this episode:
Enter the Digital Workplace of the Year Awards 2022
Winner of Digital Workplace of the Year 2021 – Adobe
Winner of Modern Intranet of the Year 2021 – DBS Bank
Winner of Digital Workplace Leader of the Year 2021: Linda Lee, DBS Bank
All Awards articles
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At a time when leaders are dealing with more challenges in the workplace than ever before, it can be particularly difficult to know how best to make an impact.
James Rousseau is a keen ‘go-giver’, he empowers people to pursue their potential, helps leaders achieve sustainable business growth and has written the book, Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life.
Follow the conversation as James joins Nancy and shares his perspective on what it takes to be a purpose-driven leader, and explains his S.C.O.R.E acronym and how it helps leaders of the hybrid workplace, as well as leaders within the hybrid workplace.
Show notes for this episode:
Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life, by James Rousseau
Decade of Courage: Season 2 – The year of change that matters
Leading Without Authority: Why You Don’t Need To Be In Charge to Inspire Others and Make Change Happen, by Keith Ferrazzi
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As we shift from pandemic to endemic, organizations are using hybrid working to accelerate inclusion; pulling on a wider set of employee views to innovate, collaborate and move to the next level.
In this episode of Digital Workplace Impact, Nancy Goebel talks with Kimberly Williams, Vice President, Diversity, Equity & Inclusion, and Kristin Tetreault, Vice President of Enterprise and Leader Communication at Stanley Black & Decker. Together, they shine a spotlight on how this global business strives to build and nurture a culture where inclusiveness is a reflex in pursuit of its purpose, not just an initiative.
For Stanley Black & Decker, as change continues, hybrid working offers its global workforce the chance to collaborate more meaningfully, creating their best ideas and doing their best work. In this exciting exploration of the human-centred digital workplace, communication, balance and authenticity are all shown to be essential ingredients in creating a culture where diversity and inclusion can thrive. Senior executives themselves play a pivotal part and the discussion looks at how they approach humanizing the workplace through visible and accessible leadership.
With warmth and candour, Kimberly and Kristin share some of the challenges and business opportunities they are experiencing. This fascinating discussion includes practical advice for leading in and via the digital workplace in an evolving and dynamic culture – tips which you could apply to your workplace today.
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The digital workplace is now a strategic asset of almost every large organization and, unsurprisingly, hybrid working is still a key theme and one with which many continue to grapple.
In this episode, Nancy Goebel is joined by Veit Siegenheim, Global Modern Workplace Lead at Accenture and Avanade, who shares with us his best advice to help guide our hybrid working strategies.
Through working with clients from around the world, Veit and his team have a wealth of insights into the current challenges, namely: employee experience and workplace technology; the opportunities these can present to digital workplace leaders; and the traps we can all fall into.
Join Nancy and Veit as they discuss all three elements in more detail, as well as: the importance of adopting a flexible, holistic approach; how Microsoft Viva can help organizations to empower hybrid working; and why so many of us are falling into the ‘destination trap’.
Show notes, links and resources for this episode:
The Ponemon Institute
Avanade’s hybrid work guide: Accelerate your hybrid work transformation
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“Hybrid working is a way of making our employees and customers happier, and allows us to make our organization a healthy and productive one.”
- Isabel de Clercq, author of Hybrid Working: A Manifesto
One of the hottest topics in our industry circle right now is the notion of hybrid working. Isabel de Clercq is a lover of hybrid work because it brings together her favourite topics: lifelong learning through asynchronous knowledge sharing; productivity through focus and technology; digital language; and enhanced self-consciousness.
In this episode, Isabel, founder of Connect | Share | Lead, trend catcher, fire starter, sparkle architect and respected author, joins Nancy Goebel to share more about her third book, Hybrid Working: A Manifesto. The book is a reflection on how knowledge workers can bring their effectiveness, creativity and wellbeing at work to the next level, lighting the way through seven suggestions.
In this fascinating discussion with Nancy, Isabel shares the inspirations for her work to date and her dreams for the future. She outlines five of the seven key ideas from the book, highlighting those that are most pertinent to digital workplace practitioners.
As the discussion develops, they talk about the importance of using our time wisely through ‘high value activities’ and ‘slow thinking’, and explore why and when colleagues should come together in person.
Show notes, links and resources for this episode:
Hybrid Work: A Manifesto, by Isabel de Clercq
Social Technologies in Business, by Isabel de Clercq
Dear Ijeawele, or A Feminist Manifesto in Fifteen Suggestions, by Chimamanda Ngozi Adichie
Utopia, by Thomas More
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In this episode of Digital Workplace Impact, Nancy Goebel is joined by Paul Miller, CEO and Founder of DWG, thought leader and co-author of the ground-breaking book Nature of Work. We hear from Paul about the recently released second installment of his Decade of Courage Manifesto.
The first Decade of Courage Manifesto, published in 2020, was a brave and bold actions-based document, which acknowledged the major issues that were concerning us pre-pandemic, including climate crisis, injustice, income inequality, and particularly the effects of these on workplaces.
Now, in more reflective mode, the second installment of the Manifesto, subtitled The year of change that matters, explores what’s happening in 2021, post-pandemic, including the huge and unexpectedly rapid shifts occurring in work right now.
There are deep insights into the changes in people’s feelings towards work, the relative efficiencies of in-office and remote working, and how hybrid working can transform lives. The new Manifesto edition poses the questions organizations should be asking related to our human experience of the crisis and the evolving state of work – and offers some solutions to consider.
As well as these reflections, the episode contains many practical recommendations that will enable digital workplace teams to prepare their organizations for change – both today and in the future.
Show notes, links and resources for this episode:
Download Decade of Courage Manifesto – The Year of Change that Matters
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The global pandemic initiated a great swing in the workplace pendulum from traditional office-based, 9–5 work structures to largely remote and hybrid working environments that have changed the workplace forever.
As we emerge now into a world shaped by the pandemic, with return-to-office strategies front of mind, the pendulum is starting to swing back towards traditional, physical workplaces. Finding the right balance of how to support both remote and in-office work spaces and cultures will enable organizations to rest somewhere in the middle of the pendulum and provide more options and flexibility for when, where and how we will work.
In this episode of Digital Workplace Impact, Nancy Goebel is joined by executives from Herman Miller, DoorDash and Braze, all living examples of how such workplace pendulum swings have impacted their own organizations, with lessons learned along the way that they are now drawing on as they prepare for future change.
Discussing key challenges and top priorities for hybrid working, this fascinating conversation explores ideas around agile thinking, the need to tolerate ambiguity and how to turn ‘TBD’s’ into tangible action, helping digital workplace practitioners to pave the way for a balanced and thriving employee experience, no matter which way the pendulum swings next.
Guest speakers: Ryan Anderson, VP Global Research and Insights, Herman Miller; Eric Kerr, Program Manager of Workplace Planning, DoorDash; and Susie Youd, Senior Manager of Workplace Experience, Braze.
Show notes, links and resources for this episode:
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After the upheaval of the last 18 months, wouldn’t it be wonderful to be able to look forward to a phantasmagorical [fantastic, dream-like] innovative future of work? Well, it turns out that what might have seemed just whimsical and imaginary, part of a very distant future, might not be as far away as we thought!
DWG’s Executive Director, Edward Taylor, sits down with Nancy Goebel to share the ideas around the future of work he’s been dreaming up. The conversation explores how organizations are crafting ‘work from anywhere’ policies, countries successfully implementing 4-day work weeks, and the concept of the ‘digital nomad’ is becoming more mainstream.
But before you get too carried away with booking that villa for the entire summer next year, listen to this episode of Digital Workplace Impact as Ed also shares some practical advice for digital workplace practitioners preparing for this exciting and out-of-this-world future of work.
Guest speaker: Edward Taylor, Executive Director, Digital Workplace Group
Show notes, links and resources for this episode:
Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?
Learn more about the DWG Institute
Hear Ed Taylor speak at Unite21 on 21-22 September
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The career progression of a digital workplace professional rarely follows a linear path.
Trusting yourself, taking risks and being a curious learner are just some of the tips that Neeru Arora, SVP, CIO for Volkswagen Financial Services North America, shares, going on to explain how these have guided her career progression through her ‘head, heart and hands’ model.
This episode of Digital Workplace Impact explores Neeru’s career progression from intranet manager to CIO as well as delving into her experience of leading through the pandemic and focus for the digital workplace of the future.
As we emerge from the pandemic and what have been a transformational few years, this powerful conversation provides a window into the digital landscape for Volkswagen Financial Services North America over the next three years, looking into the complexities of hybrid working and what it means to have a ‘maniacal’ focus on the connected customer and colleague experience.
Guest speaker: Neeru Arora, SVP, CIO for Volkswagen Financial Services North America
Show Notes:
Modernize your existing intranet with Workgrid:
- Read the guide: https://go2.workgrid.com/rs/764-HCQ-849/images/Enhance-Your-Intranet-Datasheet.pdf
- Watch the demo: http://go2.workgrid.com/enhance-your-intranet-lp
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The saying ‘Change is the only constant’ took on a new resonance during the global pandemic as disruptive change happened with velocity, transforming organizations and their working structures overnight.
COVID-19 has frequently been described as the greatest accelerator for digital transformation, forging alternative ways of working and giving new meaning to how, when and where ‘work’ is done – whether or not organizations and their people were ready for such levels of change. ‘Organizational readiness’ not only explains and provides a framework for how quickly we are able to respond to disruptive change, but also how we move forward to reorganize and regenerate in order to ultimately build back stronger.
In this episode of Digital Workplace Impact, Nancy Goebel is joined by Shimrit Janes, Director of Knowledge for DWG, who shares insights into how organizational readiness frameworks have evolved over time, as she takes a fresh look at DWG research on this topic from 2016. She considers what has changed in this space during the global pandemic as well as what we have learned over the course of the year.
Diving into three key areas of ‘readiness’ for digital working – organizational systems, team cultivation and individual capability – this enlightening conversation shares new thinking and practical recommendations for digital workplace teams to enable their organizations to be ready for change today and in the future.
Guest speaker: Shimrit Janes, Director of Knowledge, Digital Workplace Group
Show notes, links and resources for this episode:
Free report excerpt: Organizational readiness: What digital workplace teams need to know
Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?
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We’ve all been asked at some point what our dream job is, and it comes as no surprise that ‘digital workplace leader’ doesn’t typically hit the number one spot. With no set background or neatly crafted career route, digital workplace leaders tend to forge their own paths into this essential role within organizations today.
In this episode of Digital Workplace Impact, Graham Kennedy, Head of Digital Workplace at Fidelity Investments, shares insights into his own career path from starting out as a customer service associate to becoming a digital workplace leader. Graham is recognized as a ‘game changer’ in the industry and, in his first year as Head of Digital Workplace, he was named in two category wins in DWG’s 2020 Awards: Digital Workplace Leader of the Year (Game Changer), Digital Workplace of the Year (Fidelity Investments for Strategic Vision).
Graham dives into what it takes to be a game-changing digital workplace leader, explores how to structure a successful team by fostering a culture of continual learning, and talks about his current focus for the digital workplace around re-entry back into the office to empower dynamic work inside the organization.
The lines around the digital workplace are being redrawn and, with that, the role of digital workplace teams has shifted from plugging in new collaboration technology to a more empathic and holistic approach to the whole employee experience and creating a more connected story.
This episode will leave you with practical guidance for navigating challenges within the digital workplace, tips on how to apply the best of what we’ve learned through the pandemic, and unique ways to prioritize the highest value work to deliver integrated, connected and engaging employee experiences through your digital workplace.
Guest speaker: Graham Kennedy, Head of Digital Workplace, Fidelity Investments
Show notes, links and resources for this episode:
Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding
Workgrid "enhance your intranet": http://go2.workgrid.com/enhance-your-intranet-lp
Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digitalworkplaceawards/
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Over the last 18 months, the digital workplace has become the essential workplace. Initially, there was urgency to accelerate technical implementations and roll-outs to support homeworking, but now digital workplace teams can focus on recalibrating strategy, uncovering gaps in governance and supporting colleagues to optimally use the tools at their disposal.
In this episode, Nancy Goebel talks with Elizabeth Marsh, DWG’s Director of Research, and Pete Fields, Digital Employee Experience influencer and advocate, to discuss what’s trending in the post-pandemic workplace.
The mega-trends include digital workplace anthropology, which covers digital fatigue, technostress and how the increasing pace of technological change is impacting people; putting AI into perspective, including the challenge around ethics; and no code & low code solutions, which enable teams to develop what they need themselves.
The trio also share ‘living examples’ of good practice from DWG’s Digital Workplace of the Year Awards winners.
This enlightening conversation will help you to think about post-pandemic resilience and kick start your digital workplace research reading list!
Show notes
DWG’s 2021 Research Programme
AI and automation today and tomorrow
The World Bank’s guide to mind-blowing onboarding and inboarding
Digital Workplace of the Year Awards
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Onboarding is an essential part of the employee experience and, when implemented well, it can be an accelerator for business value and impact on the individual. World Bank Group is one of the largest sources of funding and knowledge for developing countries and, with more than 1,000 new hires a year to the organization, it has a relentless focus on the new hire experience through onboarding and inboarding.
Nancy Goebel sits down with Ghislaine Baghdadi from The World Bank to learn about its nine-step onboarding programme and hear how the activities, events and elements of the programme are critical to giving new hires a sense of commitment to their organization within the first six months of joining the organization, as well as enhancing their engagement at work.
Ghislaine introduces the concept of ‘inboarding’, an extension of the onboarding programme that is implemented at the unit-level for employees, and explains its impact on employee retention.
Listen to hear practical guidance on how you can provide a mind-blowing onboarding and inboarding experience to your employees and about the role digital platforms play in facilitating the success of such programmes.
Guest speaker: Ghislaine Baghdadi, HR Analyst, World Bank Group
Show notes, links and resources for this episode:
Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding
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Following the publication of DWG’s groundbreaking book, Nature of Work: The new story of work for a living age, we are excited to announce the launch of the Nature of Work podcast, designed to bring the elements of the book to life through inspirational stories from COOK, Herman Miller, the IMF and many more of their journeys from organization to organism and what work as a living system really looks like.
In this episode of Digital Workplace Impact, Nancy Goebel chats to the book’s authors, Paul Miller, CEO, DWG and Shimrit Janes, Director of Knowledge, about the exciting line-up of guests and topics (plus snippets of birdsong from Paul's garden) planned for the monthly episodes of the Nature of Work podcast.
Digital Workplace Impact will continue to release bi-weekly episodes alongside the Nature of Work podcast, exploring the trends, ideas and innovative practices of the digital workplace through conversations with industry leaders and practitioners and bringing the worlds of work and nature closer together.
Guest speaker: Paul Miller, CEO, Digital Workplace Group, and Shimrit Janes, Director of Knowledge, Digital Workplace Group.
Show notes, links, and resources for this episode:
Workgrid resource: https://www.workgrid.com/workflows
Book: Nature of Work: A new story of work for a living age
Festival: Nature of Work Festival
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Do you know what it takes to build a truly thriving company culture? And what roles do leaders play in building this culture?
Just as COVID forced us to look at our own humanity, we are now viewing our physical and digital workplaces differently – and it is important that we look through this multifaceted lens in order to understand what roles leaders can play in enhancing the employee experience and enabling organizations to thrive in this new environment.
Company culture expert and author of Thriving at Work, Gina DeLapa, chats with Nancy Goebel about the impacts of COVID on leaders and company culture, and provides some practical guidance on navigating our new world of work.
With examples from Ford motor group and Microsoft, the conversation dives deep into some of the cultural hurdles of this transition into the post-pandemic world, outlining tools we need and lessons learned for creating a positive company culture as organizations return to work and adjust to becoming hybrid organizations and teams, as well as in the work lives of individuals.
Hear more about the importance of checkpoints, empathy and being purposeful in our planning, as we build and nurture thriving cultures that will not only engage people but inspire them and enable them to come together to collaborate in new and more productive hybrid workplaces.
Guest speaker: Gina DeLapa, author of Thriving at Work
Show notes, links, and resources for this episode:
Thriving at Work: Make Your Mark. Lead With Confidence. Stomp Out Drama. Gina DeLapa
https://www.amazon.co.uk/Thriving-Work-Mark-Confidence-Drama-ebook/dp/B07D85S9XS
Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?
https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace?utm_campaign=2021-DWG-Pod&utm_medium=referral&utm_source=podcast&utm_content=dwg&utm_term=exp-layers
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Online gaming can often be viewed negatively as a waste of time and brain power for children, or as a way to escape the real world, but there are many lessons and positive characteristics from the digital world of online gaming that can be applied to the digital workplace to build stronger organizations.
In this episode of Digital Workplace Impact, Max Toper, author of Why is he still here?, in conversation with Paul Miller and Nancy Goebel, shares personal stories of the role online gaming has played for him as an individual and how it has helped him as he navigates the education system through the global pandemic.
Drawing on anecdotes from his role as a Guild Leader in an online game, Max details the importance of knowing the strengths and weakness of your team members and of placing them in positions where they feel most comfortable and have the potential to impact the overall success in battle. This episode dives into how this can apply to the digital workplace and employee experience in relation to developing greater understanding of skills, building better relationships, and producing high-quality work and outcomes both as individuals and as an organization.
Guest speaker: Max Toper, author of Why is he still here?
Show notes, links, and resources for this episode:
Nature of Work podcast Trailer: https://shows.acast.com/nature-of-work-podcast-with-shimrit-janes-and-paul-miller
'Why is He Still Here?', by Max Toper: https://www.amazon.co.uk/Why-Still-Here-Max-Toper/dp/1800491352
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When you think of artificial intelligence (AI), do you immediately think about robotics, automation and impending job loss? This concept of AI and automation has been around for a long time and, even though the conversation is revisited time and time again, it’s never been as relevant as it is today – but it’s not all doom and gloom.
For this episode of Digital Workplace Impact, Paul Miller and Nancy Goebel are joined by Steve Bynghall, from DWG, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations, to discuss the impacts of AI today and tomorrow on the workforce and the digital workplace.
Guest speakers: Steve Bynghall, DWG research author, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations.
Show notes, links, and resources for this episode:
AI and automation today and tomorrow: What digital workplace teams need to know
The End of Jobs: The rise of on-demand workers and agile corporations, by Jeff Wald
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We are in a world where we are working in complex, ambiguous environments – and the last year in particular has seen an explosion of this. Workplace exhaustion, digital fatigue, mental stress, lack of wellbeing are a few key trends emerging as a result.
When we observe nature, we find that it also experiences its own stresses and threats, as well as health. But nature reacts differently to fatigue, exhaustion and stress – and in looking to it for lessons, we can begin to understand a different way to approach these threats within the workplace.
In this episode of Digital Workplace Impact, Nancy Goebel hosts co-authors Paul Miller and Shimrit Janes to introduce their latest book, Nature of Work – The new story of work for a living age, in conversation with Sue Pitkin-Frost. Together, they explore how living systems and ecosystems operate and explain how this new story of work can provide a lens through which to view the world of work and understand it in a multifaceted way.
Guest speakers: Paul Miller, CEO, Digital Workplace Group; Shimrit Janes, Director of Knowledge, Digital Workplace Group; Sue Pitkin-Frost, Collaboration Expert.
Show notes, links, and resources for this episode:
Find out more about the Nature of Work here https://natureofwork.com/
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2020 was a year like no other. It was an unpredictable year filled with tremendous change and acceleration of digital transformation within organizations, with new ways of working, culture shifts and innovations emerging and strengthening as a result. As the world begins to prepare for our return to work in physical offices in 2021, Paul takes stock of the patterns and trends seen in 2020 and predicts how these trends will impact the digital workplace in 2021.
Guest speaker: Paul Miller, CEO, Digital Workplace Group
Show notes, links and resources for this episode:
https://digitalworkplacegroup.com/2020/11/18/paul-millers-digital-workplace-predictions-for-2021/
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While it is standard practice to have continuity plans in place, COVID-19 rendered many of those plans unworkable in the wake of the global lockdown. In this episode, we hear how HSBC was able to react to the implications of COVID on its global workforce and customer base.
Guest speaker: Kate Mayfield, HSBC
Show notes, links and resources for this episode:
Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video
In 2019, Uniper was the first organization in the world to move its energy related applications into the cloud. The digital workplace element of the project enabled the vast majority of the Uniper team to seamlessly work from home when lockdown began in early 2020. The project has been a huge success, with 80% of the team’s KPIs at all-time highs.
Guest speaker: Damian Bunyan, CIO, Uniper
Show notes, links and resources for this episode:
Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video
Deciphering what information to trust on the internet nowadays is no easy task. And the ways in which we communicate via technology have altered our ability to connect socially.
Our guest in this episode is returning technology to its former, better use by embracing Collective Social Intelligence.
Guest speaker: Professor Jeff Jones, CEO, Collective Social Intelligence
Show notes, links and resources for this episode:
“Collective Social Intelligence”, by Jeffrey I Jones: https://www.amazon.com/Collective-Social-Intelligence-Jeffrey-Jones/dp/1786297949
Paul Miller’s seven favourite business books: https://digitalworkplacegroup.com/2020/12/10/paul-millers-seven-favourite-business-books/
What Microsoft is thinking about now – and in the future – and what it tells us: https://digitalworkplacegroup.com/2019/04/24/what-microsoft-is-thinking-about-now-and-in-the-future-and-what-it-tells-us/
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As 2020 draws to a close, Paul looks back and reflects on some of the Digital Workplace Impact episodes launched this year.
2020 has seen the digital workplace emerge as the essential workplace, and our podcasts have captured the impact of COVID on how and where we work. We’ve also tackled other important topics, including ethical robots, climate change and digital well-being, and how to build a brighter future.
Show notes, links and resources for this episode:
All of our episodes can be found here: https://digitalworkplacegroup.com/dwg_podcast/
Missed DWG24 Live? Catch up via the DWG24 2020 Video Library: https://digitalworkplacegroup.com/dwg24-2020-videos/
In this episode, we revisit hour six of DWG24 and an interview with the author, Charles Eisenstein.
Charles talks ecology with DWG’s Paul Miller and Shimrit Janes, and together they imagine a more natural setting for corporates and humans alike, encourage us to affect change from within, and question whether we really want to go back to where we were.
Show notes, links and resources for this episode:
“Climate – A new story”, by Charles Eisenstein: https://charleseisenstein.org/books/climate-a-new-story/
“The Coronation”, by Charles Eisenstein: https://charleseisenstein.org/essays/the-coronation/
Interview with Oprah Winfrey: https://charleseisenstein.org/video/oprah-winfrey-full-episode-interview-7-2017/
Missed DWG24 Live? Catch up via the DWG24 2020 Video Library: https://digitalworkplacegroup.com/dwg24-2020-videos/
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Digital wellbeing has become a hot topic for 2020. With so many of us now working from home, juggling time and technology, and always being “on”, escaping from work can be very difficult.
Follow the conversation as our guests discuss the highs and the lows of remote working, share insights from their respective research projects, and offer practical advice on how we can all start to build a more balanced working day.
Guest speakers: Dr Christine Grant, Deputy Head of School & Associate Professor, Occupational Psychology at Coventry University, and Elizabeth Marsh, Director of Research, DWG
Show notes, links and resources for this episode:
‘Digital workplace overload: How to reduce employee technostress’, DWG research report: https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-overload-how-to-reduce-employee-technostress
‘Agile working and well-being in the digital age’, co-edited by Christine Grant and Emma Russell: https://www.palgrave.com/gb/book/9783030602826
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In this episode of Digital Workplace Impact, we hear from 2020’s winners of the Digital Workplace of the Year and Digital Workplace Leader of the Year as they were announced on DWG24 Live.
Guest speakers: Linda Lee, Executive Director & Regional Head, Future of Work at DBS Bank, and Priya Thummalapalli, Vice President, HR Digital Strategy at Prudential Financial
Show notes, links and resources for this episode:
Winner of Digital Workplace Leader of the Year 2020: Priya Thummalapalli
Winner of Digital Workplace of the Year 2020 – DBS Bank
This year has seen a level of emotion in work like no other, and it has opened our eyes to the importance of emotional connection within the workplace.
Paul’s guest, Dr Lauren L Vargas, developed the framework “Take ‘CARE’ to be ‘CALM’”. Together, they delve into this framework and explain how it applies to work, discuss the emotional impact of the virus on work, and share how we can move forwards to bring our best selves to work.
Guest speakers: Dr Lauren L Vargas, independent researcher and consultant
Show notes, links and resources for this episode:
Take ‘CARE’ to be ‘CALM’: Emotional intelligence is key to achieving digital maturity: https://medium.com/@vargasl/take-care-to-be-calm-emotional-intelligence-is-key-to-achieving-digital-maturity-c693a03b506
LEGO wants the values that the brand is built upon to be channeled through workplace experiences to its employees, and uses its globally recognized creativity and playfulness to achieve that.
Jesper Ambrosius, Head of LEGO Workplace Experience, offers us an exciting glimpse into what it’s like to work at LEGO and how they’ve got to where they are, from the “brave zone” and learning through play, to anthropology and data analytics.
Guest speakers: Jesper Ambrosius, Head of LEGO Workplace Experience, LEGO
Show notes, links and resources for this episode:
Hear more from Jesper and see a live tour of LEGO’s digital workplace on DWG24 – 24 hours of the world’s best digital workplaces: https://dwg24.com
As a response to COVID-19, DWG set out a powerful manifesto that seeks to look beyond the pandemic and explore how you can adapt your organization to suit global trends. It outlines 12 guiding principles for essential workplace transformation. In this episode, James Robertson and Manisha Singh share their reactions to the manifesto and reflect on how its action points will apply to workplaces. Together they discuss how the digital workplace has become the essential workplace, exchange recent experiences from around the world, and agree how giving employees “voice and agency” is the way forward. Guest speakers: James Robertson, Founder and Managing Director, Step Two, and Manisha Singh, Global Director, Digital HR and People Analytics, Schneider Electric Show notes, links and resources for this episode: Download DWG’s Decade of Courage Manifesto for free: https://digitalworkplacegroup.com/resources/download-reports/decade-of-courage-manifesto Raising your organization’s digital IQ: How to improve digital skills: https://digitalworkplacegroup.com/resources/download-reports/raising-your-organizations-digital-iq-how-to-improve-digital-skills
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Follow the incredible story of how Duke Energy reacted to the crisis back in February, from transitioning several thousand staff to remote working within days, to regular check-ins with the team and standing by its customers. Guest speakers: Brian Savoy, SVP, Chief Transformation and Administrative Officer Show notes, links and resources for this episode: https://www.duke-energy.com/home
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Neuroscience has proven that emotion is more important than logic when it comes to driving a decision, making organizational storytelling a highly effective way to communicate, internally and externally. Our guests discuss the shift from corporate speak to storytelling, share how COVID has brought new stories to the surface, and explain how technology has enhanced and amplified storytelling. Guest speakers: Michael Kowalski, Head of Production, Tortoise, and Harriet Patience-Davies, Storytelling Coach, Accenture Show notes, links and resources for this episode: Some Good News: https://www.youtube.com/channel/UCOe_y6KKvS3PdIfb9q9pGugPositive News: https://www.positive.news/DWG24: https://dwg24.com/
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In this episode of Digital Workplace Impact, Paul Miller talks to Fran Pomerantz, founder of The Pomerantz Group, which offers coaching and executive recruitment in the digital space. As we find ourselves in a period where innovation is key to business survival, Fran shares her insights into the challenges and opportunities presented by COVID-19, offers advice to those looking to accelerate their careers, and explains why she thinks standing still could mean the demise of your business. Guest speaker: Fran Pomerantz, founder of The Pomerantz Group Show notes, links and resources for this episode: Decade of Courage Manifesto: 12 action points for essential workplace transformation: https://digitalworkplacegroup.com/resources/download-reports/decade-of-courage-manifesto/ FREE REPORT EXCERPT: Raising your organization’s digital IQ: How to improve digital skills: https://digitalworkplacegroup.com/resources/download-reports/raising-your-organizations-digital-iq-how-to-improve-digital-skills/ FREE EXECUTIVE SUMMARY: The Inside-Out Digital Leader: Digitally transforming your organization from within: https://digitalworkplacegroup.com/resources/download-reports/inside-digital-leader-digitally-transforming-organization-within/
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Paul Miller speaks to Dr. Tia Kansara about ecology, climate change and, specifically, the impact the virus has had on work.They embark on an extraordinary conversation about how the digital world of work can evolve and adapt in ways that are beneficial for the environment.Guest speaker: Dr. Tia Kansara, Hon FRIBAShow notes, links and resources for this episode:DWG Work Miles Movement: https://digitalworkplacegroup.com/workmilesmovement
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The Social Age has seen the adoption of social media by the masses, however the benefits to CEOs have gone unnoticed by many a leader. And during a time when digital media is the only channel for remaining connected to your workforce and customers, being socially savvy is a must.In this episode, Paul Miller is joined by the author of The Social CEO, Damian Corbet, and Sarah Walker-Smith to discuss the importance of staying connected before, during and after lockdown.Guest speakers: Damian Corbet, Founder, The Social C-Suite; and Sarah Walker-Smith, CEO, Shakespeare Martineau.Show notes, links and resources for this episode: Decade of Courage Manifest: https://digitalworkplacegroup.com/resources/download-reports/decade-of-courage-manifesto/The Social CEO: How Social Media Can Make You A Stronger Leader, by Damian Corbet: https://www.amazon.co.uk/Social-CEO-Media-Stronger-Leader/dp/1472967240DWG Work Miles Movement: https://digitalworkplacegroup.com/workmilesmovement/2020 Edelmen Trust Barometer: https://www.edelman.com/trustbarometerThe Athena Doctrine: How Women (and the Men Who Think Like Them) Will Rule the Future, by John Gerzema and Michael D’Antonio: https://www.amazon.co.uk/Athena-Doctrine-Women-Think-Future/dp/111845295X
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When done well, content migration provides a strong foundation on which to build a successful intranet, with the best user experience and longevity. Unfortunately though, a commonly held opinion is that migration of intranet content to a new platform is considered a chore. This episode explores DWG’s report “The eight phases of intranet content migration: How to make the move”, which outlines a model workflow for how to deliver intranet content migration in a project over eight phases and how to avoid unintended consequences further down the project timeline. Guest speakers: Nicole Carter, consultant and researcher at DWG, and Allan Tanner, Senior Manager, Digital Communications at Standard Life Aberdeen Show notes, links and resources for this episode: The eight phases of intranet content migration: How to make the move: https://digitalworkplacegroup.com/resources/download-reports/the-eight-phases-of-intranet-content-migration-how-to-make-the-move/
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AskDWG is a knowledge service for DWG members, where they can ask our experts any digital workplace and intranet related question. Drawing on DWG’s extensive resources, we aim to answer queries by tapping into the DWG knowledge base and best practice research library, drawing upon insight from the wider DWG team of experts, and connecting members with fellow DWG members to share experiences.In our AskDWG podcasts, Shimrit Janes, Director of Knowledge, shares with Paul Miller two hot topics that have come up in recent member AskDWG queries. Together, they discuss the latest relevant thinking and highlight available DWG resources for further reading.In this episode, Shimrit and Paul tackle these AskDWG questions:How can we be making progress on a new intranet while our budget has been put on hold?What is the largest long-term shift you expect to occur from the pandemic within the context of work?Show notes, links and resources for this episode:Remote Working 2020: Distributed working in times of disruption: https://digitalworkplacegroup.com/resources/download-reports/remote-working-2020-distributed-working-in-times-of-disruption/The DWG Work Miles Movement: https://digitalworkplacegroup.com/2020/04/22/join-the-dwg-work-miles-movement/
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While returning to an office may still be some time off for many, organizations are now thinking about how they can welcome people back in a safe and viable way. In this episode, Paul Miller speaks to Sam Fisher, who supports landlords, tenants and property management teams in how to strategically design holistic workplaces. Follow this fascinating and encouraging conversation as Sam gives practical advice on how organizations can start to plan for a successful reopening and shares her perspective on the longer-term future. Guest speakers: Sam Fisher, Director of Workplace Strategy at Transwestern. Show notes, links and resources for this episode: The DWG Work Miles Movement: https://digitalworkplacegroup.com/2020/04/22/join-the-dwg-work-miles-movement/20 little lessons for successful remote working – based on (almost) 20 years’ experience at DWG: https://digitalworkplacegroup.com/2020/03/11/coronavirus-20-little-lessons-for-successful-remote-working-based-on-almost-20-years-experience-at-dwg/
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Intelligent digital workplace assistants (IDAs) are a rapidly growing trend, with more and more organizations implementing them to help increase productivity and efficiency in the workforce.In this episode, Paul Miller talks to Brett Caldron, CEO of Workgrid, and Kevin Olp, author of DWG’s report “The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams”.Brett tells Workgrid’s story and, together, Kevin and Brett explain more about how IDAs work, share examples of how they are adding value to organizations and outline the steps that digital workplace teams can take to begin their IDA journey.Guest speakers: Brett Caldron, CEO, Workgrid, and Kevin Olp, DWG Research Associate and Consultant Show notes, links and resources for this episode: The Intelligent Digital Workplace Assistant: An introduction for digital workplace teams: https://digitalworkplacegroup.com/resources/download-reports/the-intelligent-digital-workplace-assistant-an-introduction-for-digital-workplace-teams/
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Digital Workplace Group (DWG) has no offices. There were offices in London and New York until seven years ago – but people didn’t seem to choose to work there very often, so they were closed. Today, there are about 100 people across Europe and North America, who work anywhere and everywhere for the organization. In this episode, Paul Miller interviews two of his colleagues about what it is like to work for DWG and to work remotely. Together, they discuss the culture and how it differs from working elsewhere, what the challenges can be of working remotely, and what large corporates can learn from this small organization. Please note that this interview was recorded in February, before coronavirus was declared a pandemic. Guest speakers: Nancy Goebel, Managing Director, Member Services, and Louise Kennedy, User Experience Consultant, both from DWG. Show notes, links and resources for this episode: 20 little lessons for successful remote working – based on (almost) 20 years’ experience at DWG: https://digitalworkplacegroup.com/2020/03/11/coronavirus-20-little-lessons-for-successful-remote-working-based-on-almost-20-years-experience-at-dwg/
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With an eye (always) on the future, DWG and Unily have both explored what the world of work may look like in 2030 and beyond. In this episode, Paul Miller talks to senior executives at Unily, about their report “Future of the workplace 2030+”. Tune in as they discuss the key findings and share what they think we can expect from the workplace over the next decade. Guest speakers: Sam Hassani, Chief Technology Officer, and Jo Skilton, Chief Commercial Officer, both from Unily. Show notes, links and resources for this episode: Digital Workplace 2030: Preparing now for the digital worlds of work to come: https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-2030-preparing-now-digital-worlds-work-come Future of the workplace 2030+: https://www.unily.com/insights/guides/future-of-the-workplace Digital Workplace of the Year Awards 2020: https://digitalworkplacegroup.com/digital-workplace-year-awards
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Working from home is increasingly becoming a forced necessity rather than a personal choice around the world. Not only is home working a new experience for many people, the circumstances in which they are working and living are unprecedented. Paul Miller and members of the DWG team discuss ways in which remote working can be approached from an individual, team and organizational level; how this crisis has the potential to change company culture; and what opportunities there may be for work in the wake of COVID-19. Guests: DWG's Andrea Brant, Steve Bynghall and Shimrit Janes.Show notes, links and resources for this episode: Rapid response remote working – 12 week support program: https://digitalworkplacegroup.com/2020/03/16/rapid-response-remote-working-12-week-support-program Understanding the relationship between organizational culture and the digital workplace: https://digitalworkplacegroup.com/resources/download-reports/understanding-the-relationship-between-organizational-culture-and-the-digital-workplace
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In this episode, two thought leaders, Dion Hinchcliffe and Paul Miller, come together to compare and contrast their digital workplace predictions for 2020. What neither of them predicted was this current dramatic shift to remote working, and so they take time to reflect on the possible longer-term implications of coronavirus on work. Follow the conversation as they discuss employee experience, company culture, new sourcing models and creating more resilient ways of working. Guest: Dion Hinchcliffe, Constellation Research Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020/ 2020 Predictions for the Future of Work, by Dion Hinchcliffe: https://www.constellationr.com/blog-news/2020-predictions-future-work Rapid response remote working – 12 week support program: https://digitalworkplacegroup.com/2020/03/16/rapid-response-remote-working-12-week-support-program/ Coronavirus: 20 little lessons for successful remote working – based on (almost) 20 years’ experience at DWG: https://digitalworkplacegroup.com/2020/03/11/coronavirus-20-little-lessons-for-successful-remote-working-based-on-almost-20-years-experience-at-dwg/
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As the world, and in particular the workplace, employs more and more artificial intelligence (AI), digital ethics is no longer a nice-to-have but an essential. Joining Paul on this podcast are three heavyweight minds who specialize in this area. Follow the conversation as they discuss the connection between morality and power; how technology shapes politics and vice versa; establishing digital workplace principles; oh… and Mary Poppins! Guest speakers: David Oskandy, Former Global Counsel at Avanade; Florin Rotar, Global Modern Workplace Lead at Avanade and co-author of “We, The People: Human Purpose in a Digital Age – A guide to digital ethics for individuals, organizations and robots”; and Josh Simons, graduate fellow at Harvard and author of (soon to be published) “AI vs. Democracy: How citizens can rule machines”. Show notes, links and resources for this episode: ‘What Mary Poppins can teach us about raising ethical robots', article by David Oskandy for the Financial Times: https://www.ft.com/content/c728c042-1e45-11e9-a46f-08f9738d6b2b ‘We, The People: Human Purpose in a Digital Age – A guide to digital ethics for individuals, organizations and robots’, by Florin Rotar and Peter Temes: https://www.avanade.com/en-gb/thinking/research-and-insights/we-the-people-guide 'Sorry we missed you’, film directed by Ken Loach: https://www.imdb.com/title/tt8359816/
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Introducing the first in our series of mini podcasts – DWG Shots, or small servings of concentrated inspiration from Paul Miller. In this episode, Paul delves deeper into his first digital workplace prediction for 2020, which focuses on accessibility. Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020
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As 2019 draws to a close, Paul looks back and reflects on the 14 Digital Workplace Impact episodes launched this year – and pauses for thought on what 2020 has in store. This year, our podcasts have charted successful digital workplace transformations and signposted positive collaborations with AI, we looked to the education sector for inspiration and marvelled at the adoption by the mobile frontline. Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2020: https://digitalworkplacegroup.com/2019/11/25/my-10-digital-workplace-predictions-for-2020
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A podcast about podcasts! Paul Miller finds out how Nationwide Building Society launched its corporate podcast as an internal communications channel. Starting with a six-month pilot, the objective was to uncover and amplify some of the usually quiet employee voices. Tune in, be inspired and find out what the future holds for podcasts within the Society. Featuring: Mark Parkinson, Digital Channels Business Partner, Nationwide Building Society Show notes, links and resources for this episode: UStudio: https://ustudio.com Adobe Audition: https://www.adobe.com/uk/products/audition.html
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With 1.5 million employees, Walmart has one of the largest intranets in the world. In addition, it is clever enough to distinguish between whether an employee is logging in within their working hours or “off the clock”. Tune in and learn about the thinking behind this impressive intranet, the content strategy, and keeping up with the speed of culture.Featuring: Steve Wilson, Director, Digital Strategy & Brand Engagement, Walmart Show notes, links and resources for this episode: “More from Less: The surprising story of how we learned to prosper using fewer resources – and what happens next”, by Andrew McAfee: https://www.amazon.com/More-Less-Surprising-Learned-Resources_and/dp/1982103574
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Awarded for Enabling the Frontline in the Digital Workplace of the Year Awards 2019, Paul Miller talks to the project manager for Stagecoach’s digital transformation, Ricky Sickelmore.Stagecoach is one of the largest bus operators in the UK, and employs 25,000 people, the majority of whom are frontline workers. From an under-used, desk-orientated intranet to a much-loved mobile app, Ricky and his team have been able to deliver real benefits to drivers and engineers.Paul and Ricky discuss the ingenious pilot, the lightning rollout, bringing your own device (BYOD) and the ripple effect of positivity on the organization as a whole.Featuring: Ricky Sickelmore, Business Analyst, Stagecoach Show notes, links and resources for this episode: Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/Blink: https://joinblink.com/
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With 68% of EY considered digital natives, the focus is on providing the ultimate employee digital experience to suit this (growing) audience. Recorded in person at a DWG Member Meeting in New York, Chase Mohr and Jess Woods talk to Paul Miller to explain how EY is engaging the most connected young workers, through innovative product design, tailored search experiences and an unexpected chatbot!Featuring: Chase Mohr, Associate Director, Product Strategy and Innovation and Jess Woods, Product Design Lead, EYShow notes, links and resources for this episode: Apply to join one of DWG’s exclusive in-person member meetings: https://digitalworkplacegroup.com/member-meetings-autumn-2019-application
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The International Monetary Fund (IMF) is embarking on a radical project to replace 30-year-old technology with a new digital workplace to improve productivity, collaboration and knowledge management.Follow the conversation with Nisreen and Ahmed as they explain how the project came about; describe their approach; and marvel at the power of a stick man sketch! Featuring: Nisreen Farhan and Ahmed Ammar, The International Monetary FundShow notes, links and resources for this episode: Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awardsWinner of Digital Workplace of the Year 2019 – American Express: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-expressWinner of Digital Workplace Leader of the Year 2019 – Marc Bramoullé at Ubisoft: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-leader-of-the-year-2019-marc-bramoulle-at-ubisoftDigital Workplace Experience: https://www.dwexperience.com
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In this episode of Digital Workplace Impact, we learn about the winner of the Digital Workplace of the Year Award 2019 American Express. Tune in and hear from Gary Kensey, Vice President of Technology, as he talks about what it’s like to be recognized in the awards, what makes for a winning digital workplace, lessons learned along the way (and pitfalls to watch out for) and the focus for the future.Featuring: Gary Kensey, Vice President of Technology, American ExpressShow notes, links and resources for this episode: Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awardsWinner of Digital Workplace of the Year 2019 – American Express: https://digitalworkplacegroup.com/2019/08/14/winner-of-digital-workplace-of-the-year-2019-american-express
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There’s a growing group of inspiring people from around the world who believe that the web is failing us, and envisage a new web, which is more open, private, secure and fun, known as DWeb.Paul speaks to Wendy Hanamura, who tells us more about the DWeb movement; explains why we need to reboot our relationship with technology; and describes what a new online world could, and should, look like.Featuring: Wendy Hanamura, Director of Partnerships at The Internet Archive, and Event Producer for DWeb CampShow notes, links and resources for this episode: DWeb Camp: https://dwebcamp.org“The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power”, by Professor Shoshana Zuboff: https://www.amazon.co.uk/Age-Surveillance-Capitalism-Future-Frontier/dp/1781256845
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As new generations come through; as people seek purpose (and passion) in their work; as the consumer’s voice becomes more and more powerful – is the organization moving from a mechanistic view to a natural, living system view?Listen to this enlightening conversation unfold as Paul and his guests discuss topics such as human-centred design, prototyping, AI and machine learning, and whether these are ushering in the digital-age’s “organization as a living system”.Featuring: Nick Allen, Global Director of Design and User Experience, GE Healthcare, and Toni Vanwinkle, Senior Director, Digital Workplace Experience, Adobe
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Paul Miller talks to Marc Bramoullé, Director of Knowledge Management Services at Ubisoft, who won the Digital Workplace Leader of the Year Award 2019. Tune in to hear from Marc as he talks about knowledge management, machine learning and user-centred design at Ubisoft; tells us about his leadership approach and philosophy; and shares what’s next for him and his team. Featuring: Marc Bramoullé, Director of Knowledge Management Services, UbisoftShow notes, links and resources for this episode: The Digital Workplace of the Year Awards 2019: https://digitalworkplacegroup.com/digital-workplace-year-awards/
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University of Leicester is leading the way with its “Digital Campus”. More than just the university’s web presence, Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, explain what the “Digital Campus” is and share some remarkable examples of how technology is being used across the university to enhance learning and teaching, facilitate research and improve efficiency in management and administration.Featuring: Ross Parry, Deputy Pro-Vice-Chancellor (Digital), and Lauren Vargas, Digital Fellow, University of LeicesterShow notes, links and resources for this episode: University Digital Strategy: Building the Digital Campus: https://www2.le.ac.uk/institution/digital-campusWhat Microsoft is thinking about now – and in the future – and what it tells us (Microsoft’s Envisioning Center): https://digitalworkplacegroup.com/2019/04/24/what-microsoft-is-thinking-about-now-and-in-the-future-and-what-it-tells-us
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Douglas Pamplin managed the rollout of BNY Mellon’s internal chatbot in July 2017. Since then, they have resolved more than 174,000 queries without the need for a human behind the help desk. How so? They started small; they identified the specifics that would simplify their processes and they perfected them.Follow the conversation as Douglas tells us more about looking after 55,000 employees 24/7 and what’s next for BNY Mellon; shares his thoughts on the best use cases for virtual assistants; and explains why he’s nurturing the self-help culture within the organization.Featuring: Douglas Pamplin, Head of IT Service Desk, BNY MellonShow notes, links and resources for this episode: BNY Mellon’s Digital Workplace of the Year 2017 – why it won: https://digitalworkplacegroup.com/2017/09/27/bny-mellons-digital-workplace-year-2017-won/
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Within the space of three years, Nationwide climbed from near the bottom of Digital Workplace Group’s benchmarking tables to almost top. In this episode, Paul Miller talks to Jon Simons, Digital Channels Senior Manager at Nationwide, about how the team achieved such a radical result, and how DWG Benchmarking and Membership helped the organization go from caterpillar, through cocoon, to butterfly. Show notes, links and resources for this episode: Blog post series by Shimrit Janes:From caterpillar to butterfly: How Nationwide made the case for intranet transformation: https://digitalworkplacegroup.com/2018/11/07/from-caterpillar-to-butterfly-how-nationwide-made-the-case-for-intranet-transformationInside the cocoon: How Nationwide ran a tightly focused intranet transformation project: https://digitalworkplacegroup.com/2018/11/28/inside-the-cocoon-how-nationwide-ran-a-tightly-focused-intranet-transformation-projectAnd so, a butterfly: How Nationwide set themselves up for a sustainable intranet transformation: https://digitalworkplacegroup.com/2018/12/12/and-so-a-butterfly-how-nationwide-set-themselves-up-for-a-sustainable-intranet-transformation
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In reaction to the dystopian view of AI and unwilling to accept it, Paul Daugherty and H James Wilson set about writing Human + Machine: Reimagining Work in the Age of Artificial Intelligence. Written as a guide to help people make informed decisions and plan for the future, Paul Daugherty talks to Paul Miller about some of the key themes from the book.Show notes, links and resources for this episode: ‘Human + Machine: Reimagining Work in the Age of Artificial Intelligence’, by Paul Daugherty and H James Wilson:https://www.amazon.com/Human-Machine-Reimagining-Work-Age/dp/1633693864‘The Future of Jobs Report 2018’, World Economic Forum: https://www.weforum.org/reports/the-future-of-jobs-report-2018“Humans are underrated”, Elon Musk: https://www.livescience.com/62331-elon-musk-humans-underrated.html“Idataty”, will.i.am: https://www.information-age.com/will-i-am-artificial-intelligence-123475325/‘Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance’, by Ian Goldin and Chris Kutarna:https://www.amazon.co.uk/Age-Discovery-Navigating-Rewards-Renaissance/dp/1250085098‘The Rise and Fall of D.O.D.O.’, by Neal Stephenson and Nicole Galland: https://www.amazon.co.uk/Rise-Fall-D-D/dp/0008132569
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Philips employs more than 70,000 employees in 100 countries. Before it launched its new intranet, Communication Channels Director, Dennis Agusi, relayed the organization’s global message through a myriad of local intranets.But with Philips’ strategic shift into the healthcare sector, came razor-sharp focus for the new intranet, which boasts content governance, content lifecycle management and a hugely successfully search functionality.Dennis is also a studio guest on Digital Workplace 24 on February 26–27, 2019 (https://digitalworkplacegroup.com/digitalworkplace24-2019/dw-24-schedule/#hour-2), a unique online digital workplace insight event, broadcasting around the world over 24 hours. Book your ticket here: https://digitalworkplacegroup.com/digitalworkplace24-2019/dw-24-bookShow notes, links and resources for this episode: Philips: https://www.philips.com/globalDigital Workplace 24: https://digitalworkplacegroup.com/digitalworkplace24-2019
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ING has recently undergone a huge project to bring 500 intranets in 40 countries into one shared intranet. As well as that, ING has restructured the company to enable the organization to get the best out of technology. Paul Miller talks to Joris Kok, Product Owner of ‘One Intranet’, who is in charge of the ongoing developmentof the platform.Joris tells us about the benefits of their agile approach; how to create the optimal team; and how the building itself has been renovated to reflect the new ways of working.Show notes, links and resources for this episode: Paul Miller’s digital workplace predictions for 2019: https://digitalworkplacegroup.com/2018/11/14/my-10-digital-workplace-predictions-for-2019Open Knowledge Exchange – January 17, 2019, register here: https://digitalworkplacegroup.com/news-events/dwg-open-events
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Geert Nijs has almost finished writing his book “A travel guide for your social collaboration road trip”, which is an ingenious alternative to the traditional user guide or training manual.Recorded in person at a DWG Member Meeting in Amsterdam, Paul Miller talks to Geert and Syngenta’s Nicki Allitt about this new approach and the power of storytelling. The trio discuss bringing stories to life; digital conversations; how actions speak louder than words; and why more organizations aren’t telling their stories.Show notes, links and resources for this episode: Digital Workplace 24: https://digitalworkplacegroup.com/digitalworkplace24-2019 “Sapiens: A Brief History of Humankind” by Yuval Noah Harari:https://en.wikipedia.org/wiki/Sapiens:_A_Brief_History_of_Humankind
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With a background in online collaboration, communicative technologies and working out loud (WoL), Mike Fraietta was tasked with running BNY Mellon’s new intranet programme and encouraging its 50k+ employees to better connect to their tasks, to each other and to content. He talks to Paul Miller about the unusual approach to usermigration; the challenges and triumphs of the programme; and the highs and lows of WoL.Show notes, links and resources for this episode: BNY Mellon NEXEN: https://www.bnymellon.com/us/en/who-we-are/people-report/collaborate/nexen-digitalizing-business.jsp
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Adoption is critical to digital workplace initiatives if they are to thrive and deliver on their objectives. The discussion centres around DWG’s recent report “Digital workplace adoption strategies: Proven approaches to bring users on board” and includes the key findings from the report as well as real-world examples from practitioners at Scottish Government and .Show notes, links and resources for this episode:Digital Workplace 24: https://digitalworkplacegroup.com/digitalworkplace24-2019Digital workplace adoption strategies: Proven approaches to bring users on board – FREE report excerpt: https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-adoption-strategies-proven-approaches-to-bring-users-on-board“Chicago conference” – Digital Workplace Experience 2018: https://www.dwexperience.com/2018
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Our guests in this (slightly unusual) episode of Digital Workplace Impact, are both involved in innovative, global initiatives that challenge the current way of thinking. These two young, ambitious leaders offer their perspective on digital government – outlining the current situation, how governments will need to evolve and asking whether the nation state will even exist in 100 years. And, of course, we ask what all this will mean for the digital worlds of work. We also take a glimpse inside their respective organizations and learn more about the difference these inspiring initiatives are making.Show notes, links and resources for this episode:Digital Nations Group: https://digitalworkplacegroup.com/digital-nations-groupe-Residency: https://e-resident.gov.eeApolitical: https://apolitical.co
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Today’s digital technology has the power to influence our behaviour on a global scale, for better and for worse. And with financial rewards often disrupted by the need for other workplace values, such as flexibility, it’s in an employer’s best interest to ensure its digital workplace is ticking all the right ethical boxes. But what does an “ethical” digital workplace look like? Join us as we discuss who’s got it right and who’s got it wrong, trust, user centricity and striking a balance.Show notes, links and resources for this episode:Cennydd Bowles: https://www.cennydd.comDigital Workplace Wellbeing: http://www.digitalworkplacewellbeing.comFuture Ethics”, by Cennydd Bowles: https://www.future-ethics.com“Your workplace is watching you!”, Digital Workplace Impact episode featuring Humanyze: https://digitalworkplacegroup.com/dwg_podcast/workplace-watching-you
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Employee experience has become an increasingly hot topic over the last few years, fueling many internal projects. Recorded live at Digital Workplace Experience in June, Paul Miller probes our guests on what employee experience means, how it compares to customer experience and the importance of strong leadership.Show notes, links and resources for this episode:Digital Workplace Experience 2018: https://www.dwexperience.com/2018
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In this episode of Digital Workplace Impact, Paul Miller catches up with the winners of the Digital Workplace of the Year Awards 2018. Tune in and hear from Aaron Kim from Royal Bank of Canada, Liberty Mutual’s Troy Campano and Cisco’s Alan McGinty, as they tell us what it’s like to be recognized in these awards, what makes for a winning digital workplace, their lessons learned along the way and their focus for the future.Show notes, links and resources for this episode:Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digital-workplace-year-awardsDigital Workplace Experience 2018: https://www.dwexperience.com/2018Digital Workplace Impact podcast: How London’s Heathrow Airport is preparing for digital take-off: https://digitalworkplacegroup.com/dwg_podcast/how-londons-heathrow-airport-is-preparing-for-digital-take-off
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There’s no denying that remote working is on the rise. Despite the plethora of benefits that come with it, in this podcast, we ask Dion Hinchcliffe and Rita Zonius: how well-equipped are leaders for “network leadership”; what options will there be for those who choose not to work remotely; and are we really able to keep up with and make the most of the technology and tools in this space?Follow the conversation as they discuss the need for social interaction, disseminating culture, acclimatizing to change and minimizing employee disengagement.Show notes, links and resources for this episode:"How to optimise remote work", Marginalia: http://www.marginalia.online/how-to-optimize-remote-work/Digital Workplace Experience 2018: https://www.dwexperience.com/2018"Creating a sustainable digital workplace in the exponential era", Dion Hinchcliffe, keynote speech at Digital Workplace Experience 2018: https://www.dwexperience.com/2018/topics/keynote-creating-sustainable-digital-workplace/Wirearchy: http://wirearchy.com/
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Loved (at least by some!) and played the world over, cricket has reinvented itself to appeal to new audiences. Off the pitch, the England and Wales Cricket Board (ECB) is reinventing the way its cricket clubs operate transitioning them from legacy, paper-based processes to the digital workplace. From WiFi to biometric analysis, Damian Smith explains how technology is not only enabling cricket clubs to run more effectively, but is helping them to fulfill strategic objectives, enrich the experience for match goers and inspire the next generation of cricket lovers.Show notes, links and resources for this episode:England and Wales Cricket Board: https://www.ecb.co.ukAll Stars Cricket: https://www.ecb.co.uk/play/all-stars
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Looking 12 years ahead, how do you envisage the digital workplace will be? This forward-thinking discussion is framed by the four dimensions outlined in DWG’s brand new research report “Digital Workplace 2030: Preparing now for the digital worlds of work to come”. Wells Fargo’s Pete Fields, Adobe’s Toni Vanwinkle and Omar Divina from HyperScience share their experiences and opinions on “space”, “capability”, “intelligence” and “beauty”.Show notes, links and resources for this episode:“Digital Workplace 2030: Preparing now for the digital worlds of work to come”, DWG research report – free to download: https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-2030-preparing-now-digital-worlds-work-come
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76,000 people work at Heathrow airport whom are employed by around 300 different companies. 60% of these people do not have a desk or a laptop, With that, Heathrow Airport is on a mission to deploy a truly mobile digital workplace. Neil Barnett, Senior Digital Communications Manager, talks us through the project to date, explaining how it accommodates the diverse workforce. He describes how the HR, IT and Communications teams are working together, the challenges they’ve faced, and goes into detail on the technologies they are using to differentiate the airport, making it more competitive and efficient.Show notes, links and resources for this episode:Heathrow Airport: Facts and figures: https://www.heathrow.com/company/company-news-and-information/company-information/facts-and-figuresRace the plane: http://www.racetheplane.com
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Scottish Government is blazing a digital trail. It’s improving its internal digital workplace; digitizing its frontline services; and boosting its economy.Paul Miller talks to Ken Goodlad about how Scottish Government is dispelling the myth that the public sector are digital laggards. From the mentoring scheme “Digital Friends” to setting up global firsts such as CivTech, Ken tells us how they have been able to make such a success of their digital programme and why being leaders in digital innovation doesn’t necessarily mean being digital experts. Show notes, links and resources for this episode:Realising Scotland's full potential in a digital world: A Digital Strategy for Scotland: http://www.gov.scot/Publications/2017/03/7843Digital Nations Group: https://digitalworkplacegroup.com/digital-nations-group/ CivTech: https://civtech.atlassian.net/wiki/spaces/CIV/overview?mode=global
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When the topic of AI and the future of work arises, the picture painted is often a bleak one. But Calum Chace and Angus Knowles-Cutler have a much more optimistic outlook on the future. Paul Miller asks them both: What should children be learning today to equip themselves to work alongside machines?This enlightening and refreshingly positive conversation also covers how we can all prepare for the future; how different societies will adapt and which will prosper; and asks would a life without having to work really be so bad?Show notes, links and resources for this episode:Surviving AI – Calum Chace: https://calumchace.wordpress.com/surviving-ai-synopsis/Workplace Automation & the “Useless Class” – Yuval Noah Harari: https://www.youtube.com/watch?v=OMDlfNWM1fA
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Smart cities are popping up all over the world – tackling various issues: cutting crime; reducing traffic congestion; relieving pollution levels. And while the initiatives may vary, every smart city has the same goal – to improve the lives of its citizens.The smart city at the centre of our podcast is Kansas City and we talk to Bob Bennett, Chief Innovation Officer of Kansas City, and Gordon Feller, founder of the highly influential smart city program Meeting of the Minds, both of whom are tasked with harnessing the power of data and technology for the greater good.Follow the discussion as we explore the definition of a smart city; what it means to live in one; how they are changing the way we work; and what we can expect from them in the future.Show notes, links and resources for this episode:Meeting of the Minds – http://meetingoftheminds.orgKansas City: Edison Award (Gold) for “Collective Disruption” and civic innovation in 2017 – http://www.edisonawards.com/winners2017.phpHow did Kansas City create the largest connected city block in the world? – https://vimeo.com/ikacollective/review/182922216/02f75813abJohn Snow – http://johnsnowbicentenary.lshtm.ac.uk/about-john-snowUrbanova – https://urbanova.orgDigital Workplace Impact: How the World Bank digitally empowers the young in developing nations – https://digitalworkplacegroup.com/dwg_podcast/world-bank-digitally-empowers-developing-nations
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Paul Miller speaks to Gregg Carman, Executive VP of Global Commercial Operations at Humanyze about how they are helping their clients to replace performance reviews and employee surveys with “people analytics” to make their organizations more productive and profitable, along with improving the experience for employees. Your workplace is watching you but with the objective of creating a more engaging and satisfying place in which to work.Follow the conversation as Paul and Gregg discuss AI and the science behind the analytics; how Humanyze’s thinking has developed over time; and the ever-sensitive subject of respecting employee privacy.Show notes, links and resources for this episode:“Digital workplace integration: Key approaches to drive benefits”: free report by the Digital Workplace Group – https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-integration-key-approaches-drive-benefits“Homo Deus: A Brief History of Tomorrow” by Yuval Noah Harari – https://www.amazon.co.uk/Homo-Deus-Brief-History-Tomorrow/dp/1910701874Digital Workplace Impact: How NASA explores digital space in the 21st Century (with David Meza) – https://digitalworkplacegroup.com/dwg_podcast/nasa-digital-space-21st-century
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This episode of Digital Workplace Impact takes us on a tour of the globe and explores how technology is enabling developing nations to kickstart their economies and inspire their younger generations. Paul Miller speaks with Samia Melhem, Global Digital Development Lead at the World Bank’s Transport and ICT Practice.With a dramatic rise in entrepreneurial spirit among the young, as well as the speed of response that comes with social media, governments need to digitally modernize from within to inspire and cater for the needs of their fledgling citizens. Paul and Samia discuss what is needed to drive these projects forward to a successful completion; how the word is spreading; and why ICT (information communication technology) has been key to the breakthrough in so many developing countries.Show notes, links and resources for this episode:“World Development Report 2016: Digital Dividends” - http://www.worldbank.org/en/publication/wdr2016 Digital Nations Group meeting at World Bank HQ, Washington DC – https://digitalworkplacegroup.com/2017/04/27/digital-nations-group-convene-world-bank-hq-washington-dcDigital Workplace Impact: How NASA explores digital space in the 21st Century (with David Meza) – https://digitalworkplacegroup.com/dwg_podcast/nasa-digital-space-21st-century
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The first Digital Workplace Impact podcast of 2018, hosted by Paul Miller, investigates wellbeing (a very topical subject for January!) with Sally Augustin and Christine Kohlert.Wellbeing in the workplace has benefited from a sea-change in recent years, with organizations taking it more seriously and working harder to retain employees. Tune in to hear the trio discuss the impact of wellbeing on employee output; how digital workplaces can have an adverse effect on our wellbeing; balancing company and local cultures; and napping at work!Show notes, links and resources for this episode:“Design with Science” – https://designwithscience.com“Space for Creative Thinking: Design Principles for Work and Learning Environments”, by Christine Kohlert and Scott Cooper – https://www.amazon.co.uk/Space-Creative-Thinking-Principles-Environments/dp/3766722670/ref=sr_1_1?s=books&ie=UTF8&qid=1514581982&sr=1-1“Dar Es Salaam: Urbane Restrukturierung Einer Afrikanischen Hafenstadt”, Christine Kohlert’s first book – https://www.amazon.co.uk/Dar-Salaam-Restrukturierung-Afrikanischen-Stadtgeschichte/dp/3899755499/ref=sr_1_2?s=books&ie=UTF8&qid=1514581982&sr=1-2Workplace Trends – https://workplacetrends.com
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In this special episode of Digital Workplace Impact, instead of being the interviewer, Paul Miller, CEO of DWG, is the interviewee. Paul talks us through his 10 digital workplace predictions for 2018, with the objective of helping digital workplace teams to anticipate industry trends along with their implications.Now in his fifth year of predictions (and with a strong track record), tune in to find out what Paul believes the digital workplace has in store for us!Show notes, links and resources for this episode:My 10 digital workplace predictions for 2018 - https://digitalworkplacegroup.com/2017/11/27/10-digital-workplace-predictions-2018/
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Since its inception in 1958, NASA has accumulated a wealth of data and information as part of its spectacular research programme. One of its most significant challenges is how to turn this data and information into actionable knowledge. As Chief Knowledge Architect, our guest, David Meza grapples with this challenge every day. Hear David’s thoughts on what it’s like to work at NASA; our (sometimes unhealthy) dependency on technology; and how the digital workplace has influenced team dynamics (and the demise of the ego!).Show notes, links and resources for this episode:Digital Workplace Impact Episode 15: Driving for digital workplace success – with Williams Formula 1: https://digitalworkplacegroup.com/dwg_podcast/digital-workplace-williams-formula-1/Paul Miller’s blog post: 5 essential skills we need now – for the digital workplaces to come: https://digitalworkplacegroup.com/2017/10/17/5-essential-skills-we-need-now-for-the-digital-workplaces-to-come/
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As we close out our first season of Digital Workplace Impact, we’ve taken the opportunity in this episode to revisit some of the highlights. And what a season it was! We covered everything from the highs ignited by passionate people all the way down to the lows of the darker side of digital.Our exceptional guests have holidayed with colleagues, changed working practices, digitally transformed businesses over 300 years old and worked for robots. They’ve challenged the status quo and are striving for better working environments for today and for the future. Meet our heroes of Season 1!Show notes, links and resources for this episode:All Digital Workplace Episodes can be found here: https://digitalworkplacegroup.com/dwg_podcast/
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Williams F1 is three years into a five-year digital and IT transformation programme. Graeme Hackland, CIO, talks to Paul Miller about how the digital workplace is helping the team to reach its shared goal: continually improving the performance of their F1 cars. He shares their journey to date, the challenges facing Williams and how the digital workplace has helped them to move forward.Follow the conversation as Graeme reveals insights into his team’s work and explains why Williams is more like other businesses than you might at first think – they just operate at a slightly faster pace!Show notes, links and resources for this episode:Williams: http://www.williamsf1.com/DWG report: Setting up a user experience programme: The path to a user-centred digital workplace -https://digitalworkplacegroup.com/resources/download-reports/setting-user-experience-programme-path-user-centred-digital-workplace/
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As runner-up in the Digital Workplace of the Year 2017 Awards, Vodafone has come a long way since embarking on its digital journey in 2008.Sharon Doherty and Robert Leeson explain how the company has joined forces across the board to provide “a total experience for its employees”; expand on some of the initiatives that most impressed the judges; and discuss what they believe has been key to Vodafone’s success.Show notes, links and resources for this episode:Winner of the Digital Workplace of the Year Awards: http://digitalworkplacegroup.com/2017/06/21/winner-digital-workplace-year-announced/
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Today, it is easier than ever to connect digitally with others around the world. Within the workplace, for those who sit in front of a computer, this is a straightforward task. However, how can the millions of employees who don’t sit at desks connect digitally with the rest of the organization?Workplace by Facebook launched with a mission to connect the previously unconnected. VP, Julien Codorniou, explains how its new platform has been able to successfully connect factory workers, holiday reps and baristas with the wider business.Oxfam America’s Neal McCarthy speaks from the user perspective to tell us how they are using Workplace by Facebook to transform the way they share information, and how these learnings are being used to help Oxfam reach the very people it’s trying to help.Show notes, links and resources for this episode:Workplace by Facebook:https://www.facebook.com/workplaceOxfam:https://www.oxfam.org/Digital Nations Group:http://digitalworkplacegroup.com/digital-nations-group/Can Knowledge Management save the world?:http://digitalworkplacegroup.com/dwg_podcast/knowledge-management-save-world/
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The digital workplace encompasses a number of tools and services, all of which are easily measurable. However, measuring their impact on the overall business objectives is a much more complex task.In this episode, Paul Miller is joined by two pioneers who understand how progress and performance of digital workplace initiatives can be measured meaningfully. They share best practice, showcase forward-thinking organizations and discuss whether more intelligent metrics are a blessing or a curse.Show notes, links and resources for this episode:BNY Mellon – Winner of the Digital Workplace of the Year: http://digitalworkplacegroup.com/2017/06/21/winner-digital-workplace-year-announced/Measuring the digital workplace:http://digitalworkplacegroup.com/2017/07/19/measuring-digital-workplace/
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Knowledge Management (KM) played a vital role during the recent Zika crisis: the effective gathering and sharing of information by health professionals around the world had a material impact on restricting and treating the virus. It seems that, after some ups and downs for the field, KM is on the rise again. However, there is still some ambiguity over the term Knowledge Management, leading to debate as to what exactly it comprises.To demystify the terminology, Paul Miller talks to KPMG’s Giovanni Piazza and Microsoft’s Jean-Claude Monney, who define Knowledge Management in simple terms, outline its key components and tell us how to harness its true potential for maximum results.Show notes, links and resources for this episode:To fight Zika, coordinating agencies must prioritize effective Knowledge Management: https://www.newsecuritybeat.org/2016/03/fight-zika-coordinating-agencies-prioritize-effective-knowledge-management/
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As a society, we can get caught up in the excitement of advancing technology and forget to consider the repercussions. In this (darker) episode, we ask Brian Solis, analyst, futurist and author, whether work will cease to exist and how the next generation can prepare for an unpredictable future. He gives us his perspective on where we came unstuck, what’s holding us back and why we need to take control before it’s too late. Show notes, links and resources for this episode:The Codecademy: https://www.codecademy.comPeter Thiel: https://en.wikipedia.org/wiki/Peter_ThielAndela: https://andela.comGiving Good: http://givinggood.com
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When employees have the option to work wherever they choose, a physical workplace needs to offer more than just a desk and Wi-Fi. Karen Gill, Vice President, Workplace Strategy at Fidelity Investments, and Ryan Anderson, Director of Commercialization & Business Development, IoT, at Herman Miller, explain how to transform the physical workplace from somewhere you have to go to into somewhere you want to be.They talk to Paul Miller about how biophilic design, sustainability and the Internet of Things are (just some of the matters) shaping the way we design and use successful physical workplaces.Show notes, links and resources for this episode:The Timeless Way of Building, Christopher Alexander: https://en.wikipedia.org/wiki/The_Timeless_Way_of_BuildingA Pattern Language, Christopher Alexander: https://en.wikipedia.org/wiki/A_Pattern_LanguageBiophilic Design: http://www.biophilicdesign.net/
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This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, have directed a raft of progressive UX initiatives. They share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.Show notes, links and resources for this episode:How user experience debt bankrupts your digital workplace: http://digitalworkplacegroup.com/2014/07/11/how-user-experience-debt-bankrupts-your-digital-workplace/Boagworld: https://boagworld.com/
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Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact they’re doing pretty well.Barclays’ Steven Roberts and Wells Fargo’s Christy Punch talk to Paul Miller about how the digital transformation came about; the unexpected benefits; and how, in the midst of all this technology, it’s still all about people.Show notes, links and resources for this episode:Digital Eagles: http://www.barclays.co.uk/DigitalEagles/P1242671738729Digital Wings: http://www.barclays.co.uk/digital-wings
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Often, passion comes with devotion, drive and a determination to achieve great things. The questions we explore in this episode are what sparks a passion for work in someone and how can you harness this extraordinary energy to create a successful digital workplace experience? Linda Tinnert, an ardent fan of internal communications and responsible for internal digital channels at IKEA; and Kevin Olp, a champion of creating experiences and formerly a Director at Northwestern Mutual, have both transformed their organization’s impressive digital workplace. They talk to Paul Miller about cultivating curiosity, igniting those around them and nurturing the next generation.Show notes, links and resources for this episode:Intranet Love Affairs – DWG Report Executive Summary http://digitalworkplacegroup.com/resources/download-reports/free-summary-intranet-love-affairs/Workplace by Facebook https://workplace.fb.comHow we organise the digital workplace at IKEA https://www.slideshare.net/Intranatverk/how-we-organise-the-digital-workplace-at-ikea
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In a world where robots are no longer just the preserve of the manufacturing line, developments in AI mean that some people find themselves being managed by a ‘roboboss’, whether they realize it or not. Could you work for a robot? Dan O’Hara, SVP Digital Workplace at Avanade, became an Uber driver in his spare time for firsthand experience. He talks to Paul Miller about what it was like to be hired, trained, directed and rewarded by a robot. Follow the discussion as they explore when an algorithm is preferable to a human, the future for robots and where that leaves us mere mortals.Show notes, links and resources for this episode:Pokémon GO http://www.pokemon.com/us/pokemon-video-games/pokemon-go/The 'gig economy' is growing — and now we know by how much http://www.cnbc.com/2016/10/13/gig-economy-is-growing-heres-how-much.htmlGig economy: The Uberisation of work https://www.rec.uk.com/__data/assets/pdf_file/0004/311287/Gig-Economy-Infographic-July-2016.pdfUber’s First Self-Driving Fleet Arrives in Pittsburgh This Month https://www.bloomberg.com/news/features/2016-08-18/uber-s-first-self-driving-fleet-arrives-in-pittsburgh-this-month-is06r7on
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The fourth episode in our series of Digital Workplace Impact podcasts covers that most popular of buzzwords in digital workplace and collaboration circles – working out loud (or WoL as it’s often shortened to). To debunk the myths and help us get to grips with the practice of working out loud we’re joined by two pioneering female leaders in the tech space – Isabel De Clercq, Trendcatcher, Firestarter and Sparkle Architect at Kluwer Training, and Kelly O'Conor, Service Manager for Digital Workplace at Bank of New York (BNY) Mellon.
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Our relationship with the state has always been complex. So what will the impact of the new digital frontier be for governments? Like an exemplar digital citizen, your host Paul Miller brings up your concerns with Sarah Gold (design director at IF) and Tom Cheesewright (applied futurist at Book of the Future). Join us on the campaign trail towards hyperlocal parliaments, a true sharing economy and the surprising immediacy of the future.
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The industrial revolution decreed that where you work and where you live were separate but Peter Fabor, founder of innovative co-working space Surf Office, has turned this on its head with co-working spaces where you work and sleep and live together. Paul Miller is joined by guests Peter Fabor and Phil Mennie, Global Social Media Risk and Governance Leader at the large consulting and accounting firm PwC. Find out how Peter and Phil see our relationship with our work (and our homes) evolving.
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Your work isn’t boring – and your workplace doesn’t need to feel like 1984. In this episode we explore a fascinating new approach to employment that places your individuality at the centre; a world where you can bring yourself (warts and all) to work every day. Host Paul Miller attempts to bring his whole self (which includes his old typewriter) to an inspiring conversation with Jessica Hunt, Digital Learning Lead at Adobe, and Ephraim Julius Freed, Internal Communications Manager at Riot Games.
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Digital Workplace Impact is a new podcast from the Digital Workplace Group, where we investigate and explore the ideas, practices and people impacting the new digital worlds where we work. The show is hosted by Paul Miller, CEO of the Digital Workplace Group and focuses on in-depth conversations with the people who are shaping the evolving digital workplace globally. Guests in the first episodes include Jessica Hunt from Adobe, Ephraim Freed from Riot Games, Peter Fabor of Surf Office, Phil Mennie of PWC, Kevin Olp from North Western Mutual and Linda Tinnert of IKEA – covering topics such as how to bring your true self to work; why work together when you can also live together - and how passionate people create compelling digital workplaces. ----Host Bio----Paul Miller is CEO and Founder of the Digital Workplace Group, co-author of 'The Digital Renaissance of Work - Delivering Digital Workplaces Fit for the Future' (Gower 2014), shortlisted as Management Book of the Year 2015, and author of the field-defining book 'The Digital Workplace: How Technology is Liberating Work (TECL 2012). He was ranked as one of the world's top 50 Social Employee Advocacy Leaders in 2015 and has given many inspirational keynote talks on the digital future of work to organizations including Microsoft, Google, Adobe, Wells Fargo and Oxford University. He was a Judge and Mentor for the Duke of York iDEA (Inspiring Digital Enterprise Awards) 2015. For five years Paul hosted the pioneering internet radio show Digital Workplace Live and IBF Live and is Executive Producer and host of 24-hour global experience Digital Workplace 24.
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