In the Spotlight - The Smart Connected Workplace Podcast with Quocirca: Recent Episodes
Quocirca
Quocirca’s ‘In the Spotlight’ podcast series is the definitive podcast on digital disruption in the office print industry.
Join Louella Fernandes, Director of Quocirca and industry leaders as we discuss how industry players must adapt to address the convergence of print and digital technologies in the hybrid workplace. We will be covering analytics, cloud, channel disruption, cybersecurity, IoT, the smart connected workplace, sustainability and more.
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As their company celebrates 30 years in the business, MyQ founders Martin Janus, Jakub Ahmadyar, and Radek Tetik join Louella to discuss opportunities in the print management sector and how the company is differentiating itself in the cloud print market.The founding team reveals the importance of friendship in growing their business and how they took a Czech company global during a period of economic challenge in the late 2000s. Now, the impact of the pandemic in catalysing workplace and technological change is shaping how MyQ is pitching its proven technologies and user-centric tools.Martin, Jakub and Radek explore the links between the sharing/subscription economy andsustainability, and how it could impact the print market. They explain the company’s cloud strategyand the advantages of having a cloud-native product to ensure resilience and offer full integrationwith the cloud, while also maintaining strong on-premise expertise. Finally, they share their predictions on the future of print sharing and cloud adoption in 2023.
In this episode Louella is joined by Isabella Phoenix, Channel Sustainability Director, HPIsabella shares the history and aims of HP’s Amplify Impact Programme and its importance to HPs overall sustainability strategy. She underlines the importance of supporting partners to use sustainability as a route to commercial success and how the current economic environment is prompting even more interest.The critical role of data in driving success across a multinational programme and how this generates deep insights into the issues that matter to partners and their customers is a key topic. This is leading to robust engagement with a high percentage of target partners who are sharing deal data as they succeed with sustainability.Isabella shares HP’s plans for the coming year as it seeks to both simplify and deepen the programme. She also discusses the possibility of developing standards as a community and the value of sharing data on DE&I.
In this episode Louella Fernandes, Director of Quocirca, is joined by Gareth Jay, Product Marketing Director at Epson Europe. We discuss how Epson is setting out to disrupt the traditional A3 office print sector with its WorkForce Enterprise AM-Series business inkjet printers. We hear how Epson's Micro Piezo technology offers sustainability and productivity benefits over laser technology and learn about Epson's Print Performance Managed Print Services (MPS) programme. For more information please visit https://www.epson.eu/en_EU/verticals/workforce-enterprise/
In this episode of In the Spotlight with Quocirca, I am joined by Steve Chad, Customer Engagement manager at PFU (EMEA). We discuss the role of scanning as an enabler for digital transformation, the key factors driving digitisation and the opportunities for MPS providers to expand their information capture capabilities.
In this episode Louella talks to Philippe du Fou, Intermedia Sales Director, EMEA, about how MPS providers can build their capability in the Unified Communication as a Service (UCaaS) space.
Philippe introduces the multiple communications channels open to workers in today’s hybrid, cloud-enabled work environment and the value of seamlessly bringing them together on a single globally available platform.
They discuss the size of the UCaaS market opportunity and its future potential, looking at how MPS providers can launch and grow services that deliver recurring revenues. Philippe offers key tips for MPS providers who are evaluating UCaaS solution partners including usability, global availability, and technical support.
Finally, Philippe raises the time-sensitive opportunity in the UK of the ISDN and PSTN switch-off in 2025 and why this is a great time to enter the UCaaS market.
In this episode Louella talks to Deena LaMarque Piquion, CMO, Xerox to discover the challenges and opportunities of having a 116-year old iconic global brand. The conversation comes at a timely moment, close to the 84th anniversary of Chester Carlson’s production of the first electrophotographic image, the precursor of the photocopying machine.
Deena discusses the importance of brand values and corporate citizenship in light of Xerox’s history of diversity and inclusion and its robust approach to sustainability. She highlights the challenges of adapting as the workplace environment changes, bringing more aspects of office life into the company’s sphere of operations.
Louella and Deena explore generational changes in the workforce, the consumerisation of marketing, and how established brands can respond to create new relationships.
Deena explains how Xerox’s partner programme is enabling its partner ecosystem to adapt and respond to changing market demands, and how Xerox’s culture is empowering employees in a time of changing career demands.
In this episode Louella is joined by Jamie McClunie, Product & Marketing Manager and self-confessed “sustainability nerd” at PaperCut. Jamie explains the value of B Corp for businesses aiming to ensure they are successful environmentally and socially as well as commercially. He introduces the PaperCut hackathon – a two-day company-wide innovation initiative that resulted in the creation of PaperCut Grows, an easy way to connect customers with a non-profit organisation so that when they print, they plant a tree under the Forest Positive initiative and help fight climate change. Louella and Jamie discuss how customers are viewing sustainability as a key business issue and a matter for good governance, and Jamie shares some incredible facts about the impact of trees on carbon reduction. They also look at the post-pandemic print environment and how cloud enablement is helping customers better manage remote workers.
In the Spotlight with Quentyn Taylor, Canon EMEA Product & Information Security and Global Incident Response Senior Director In this episode, Quentyn and Louella discuss the factors driving infosecurity today and where print security fits in. He explains how Canon is making the experience of its internal security team available to customers and highlights the role of positive user training in strengthening a company’s cyber resilience. The shift to hybrid working and deployment of zero-trust principles is also explored in light of the developments Quentyn expects to see in the cyberthreat landscape over the coming year.
Sylvie Thomas, Head of Sustainability Policies & CSR for Lexmark Europe Middle East & Africa (EMEA) joins Louella Fernandes director of Quocirca to discuss best practices for enhancing sustainability through digitisation. In this episode we discuss how circular principles are being applied to the print industry. We hear about Lexmark’s holistic approach encompassing sustainable design, efficient use, responsible reuse, refurbishment and recycling. Sylvie explains Lexmark’s involvement in the C-Servees project, its approach to reverse logistics, the application of blockchain and how Lexmark is leveraging synergies between digitisation and sustainability.
In this episode I am joined by Paul Birkett, Head of Digital Services at HP to discuss software innovation and the opportunity around employee experience and engagement. Paul reveals the powerful potential of data analytics derived from managed print services to deliver insight into employee behaviour and satisfaction, and why the industry should view data as a crucial business asset in a hybrid workplace.
In the Spotlight with Tracey Koziol, SVP global offerings at Xerox. In the final episode of series three of In the Spotlight with Quocirca, discover how Xerox is innovating in a mature market and creating customer value. Tracey explains how new businesses divisions focused on areas such as 3D printing, IoT and circular economy are striving to solve societal issues, while in the traditional print market security, flexibility, and resilience are key customer objectives. Learn how Xerox has prioritised customer and partner communication during the pandemic period to ensure it delivered solutions and analytic insights that made a real difference across remote and hybrid working. Tracey and Louella also explore how new capture, content and workflow services are supporting customer priorities and enabling accessibility and inclusion. Finally, Tracey highlights the partner opportunity around software-driven sales and its revolutionary CareAR servicing programme.
In this episode Simon and Louella discuss Vasion’s approach print and capture transformation in the cloud. We hear how a cloud-based solution through a single platform provides flexibility and scalability, addressing CIO priorities for accelerated digital transformation.
Rod and Louella discuss Kyocera’s strategy for developing its complete digitisation ecosystem post-pandemic, and explore his views on finding the right balance in hybrid working. The podcast also looks at how Kyocera is helping channel partners extend conversations from the traditional MPS environment into other specialist IT areas, and the role of MSP partnerships. Finally, Rod explains Kyocera’s sustainability approach and how it is helping channel partners engage with customers on the issue.
In the Spotlight with Colin Bowsher, Group CEO of EKM
In this episode Colin talks to Louella about the opportunity for the channel to move up the value chain by outrunning the commoditisation of the industry and delivering seamless as-a-service solutions that leverage remote service automation and management. He also discusses the future direction of the industry and EKM’s experience over the past two years.
In this episode Aurelio Maruggi, CEO of Apogee, a wholly owned HP subsidiary, talks about how Apogee has moved ahead of the curve to transition to providing Managed IT Services, highlighting the scale of the opportunity and how the business plans to secure market share, innovate and drive growth.
In this episode of In the Spotlight with Quocirca, I am joined by Jason Cort, European Director of Product Planning and Marketing at Sharp Europe. We discuss Sharp's move into the IT Services Market, its Audio Visual business and how it is working with channel partners to extend their value beyond print.
In the spotlight with Lexmark – Expanding MPS expertise into the IoT marketIn this episode of Quocirca’s In the Spotlight video podcast series, Phil Carter, Director of IoT and Managed Services at Lexmark talks to Louella Fernandes about the company’s dynamic expansion into the IoT market.Key topics include:The importance of focusing on outcomes and deriving true business value when planning IoT projectsThe synergies between MPS management and IoT fleet managementThe use of AI and ML to refine IoT device managementKey target markets for Lexmark’s Optra IoT platformFor more about Lexmark and its IoT offerings, visit: https://www.lexmark.com/en_us/solutions/optra-iot-platform.html
In The Spotlight with Brother – SMB transformation opportunities and the potential of distributed printQuocirca talks to Chris Marshall, European Director of Business Printing & Solutions, Brother International Europe to discover how it is working with its channel to help SMBs meet distributed print needs and deploy powerful working from home solutions. We discuss the importance of management solutions for distributed print devices and the scope for Brother channel partners to build out their offerings, as well as the opportunity for A4 devices as businesses move away from a centralised A3-based model.Topics covered include:The impact of COVID-19 on the SMB marketDemand for distributed print solutionsBrother’s support for its channel partners on the journey to MPS and value-led salesReturning to the office, hybrid working, and the impact on print volumesBrother’s sustainability approachPredictions for 2022To find out more about Brother International Europe, visit https://www.brother.eu/en
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to Joanne Collins Smee, EVP, Chief Commercial, SMB and Channels Officer, Xerox. We discuss how SMBs are using automation to drive digital efficiencies and boost productivity and hear that robotic process automation (RPA) is no longer the exclusive domain of large enterprises and now accessible to SMBs. Learn how Xerox's RPA solution is helping SMBs automate manual tasks and focus on higher value tasks.Topics include:The impact of the pandemic on SMBs' digital transformationHow SMBs are streamlining paper-based, manual processes with automationHow Xerox is making RPA accessible to SMBs with its RPA solutionHow Xerox has strengthened its Managed IT Services capabilities which includes a dedicated Virtual CIOXerox’s strategic approach to innovationJoanne’s predictions for the industry in 2022
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to David Mills, CEO Ricoh Europe about how the company has adapted to digital disruption in the print market and its strategy for supporting customers and partners through the Covid recovery. David explains how Ricoh is managing its own hybrid workforce and how it is applying what it has learned for customers’ benefit with new applications such as Ricoh Spaces, which helps companies manage office space. Louella and David discuss Ricoh’s timely acquisition of DocuWare and how it is helping businesses from SMBs to large enterprises to successfully digitise. Topics include: • Ricoh’s five key business focus areas • How customers across Europe are managing the Covid recovery • The surge in demand for cybersecurity and cloud services • How IT Services and MPS link to create sales opportunities • Ricoh’s approach to driving innovation • Company priorities for 2022 For more information about Ricoh visit www.ricoh-europe.com
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to Rob Clark, Senior Vice-President, Epson Europe about the sustainability and management benefits of heat-free, low intervention business inkjet technology. They also explore how the shift to hybrid working is generating customer demand for a more distributed, but manageable print fleet that allows users to get print where they need it.Topics covered also include:- Epson’s PrecisionCore technology and its benefits- Epson’s view on HP’s decision to discontinue PageWide A3 and A4 office portfolio products- How the company is supporting channel partners to lead with sustainability messages- The impact of the shift to hybrid working on fleet distribution and management- The effect of changing procurement models- Epson’s brand partnership with Usain Bolt- Plans for 2022 and the trends that will influence the marketFor more information about Epson’s business inkjet technology visit https://www.epson.co.uk/heat-free-technology
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to Chris Stramiello, SVP of Channel Sales and Partnerships, Kofax, about intelligent automation in the workplace and its potential to transform manual and legacy paper-based processes and eliminate low value, repetitive tasks. Chris and Louella discuss the challenges and opportunities of digital transformation and how the channel can develop software-based propositions, exploring the importance of changing mindset around automation. Topics include:How Kofax defines digital transformation in the context of print and captureThe challenges and opportunities for businesses as they automate key processesThe advantages of intelligent automation: reducing security risk and improving compliance How Kofax is supporting the channel to develop software-based competenceThe Printix acquisition and Kofax’s channel strategy to seize the cloud print opportunityPredictions of trends in the print & capture and wider AI and automation market for 2022For more information about Kofax, visit https://www.kofax.com/
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to Dave Prezzano, Managing Director UK & Ireland at HP.As the issue of climate change grows increasingly urgent, sustainability is becoming a key factor in procurement decisions for customers of all sizes. The podcast explores how print devices and business models can evolve to support net zero ambitions and how to drive sustainability in the new hybrid workplace. It also looks at how MPS providers can integrate environmental messaging in their go-to-market strategy. Topics include:• People, Planet & Community – the three pillars of HP’s sustainable impact strategy• The push towards product lifecycle circularity• How business models can become more sustainable• How to improve sustainability in the hybrid workplace• How HP is helping partners engage with sustainability opportunities through Amplify Impact• The environmental rationale behind the decision to retire the PageWide office inkjet range• Predictions for security and sustainability in 2022For more information about HP’s sustainability strategy, visit: https://www.hp.com/uk-en/hp-information/sustainable-impact.html
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes is joined by Todd Croteau, President, All Covered IT Services at Konica Minolta.As small and medium-sized businesses adapt to new hybrid working demands, the podcast examines how customer-centricity is critical for companies aiming to win SMB clients. It explores the evolving demand for IT services, how traditional managed print service providers should adapt, and what the future holds. Topics include:How Konica Minolta has approached the transition to IT service delivery and its strategy in EuropeKey SMB priorities for IT servicesHow to build a customer-centric culture and shift from product-out to customer-in strategyHow to incorporate security services into MPS provider offeringsActionable recommendations for MPS providers who are moving into IT service provisionPredictions for the coming yearFor more information about Konica Minolta All Covered please visit: https://www.allcovered.com/
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, is joined by Mark Ash, Chief Revenue Officer, Konica Minolta Business Solutions UK.Key highlights of the podcast include:- Konica Minolta’s strategy in the digital workplace- How Konica Minolta and its channel partners are helping customers adapt to the hybrid workenvironment- The rise of cloud print adoption and how Konica Minolta is addressing this demand- Konica Minolta’s strategic alliances beyond printingFor more information about Konica Minolta, visit www.konicaminolta.co.ukSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocirca linkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, is joined by Christoph Hammer, Senior Vice President Cloud Services ThinPrint.Key highlights of the podcast include:- Cloud printing and its role as an enabler of Zero Trust principles- Ezeep's product strategy and vision- Opportunities and challenges in the print channelFor more information about Ezeep, visit www.ezeep.comSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca is joined by Martin Janus, CEO, MyQ to discuss workplace assistant solutions, beyond print.Key highlights of the podcast include:- How cloud printing and capture has evolved in the past year- MyQ’s Smart Digitial Workplace Assistant- MyQ’s focus on workplace productivity- Opportunities and challenges in the cloud print marketFor more information about MyQ, visit www.myq-solution.com/Subscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocirca linkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes is joined by Nicola de Blasi, CEO, MPS Monitor. The podcast focuses on how print management is evolving to support the security demands of the hybrid work environment and how MPS Monitor is working with channel partners to help them gain deeper insight into their customer’s print environment. Key highlights of the podcast include:The evolution of traditional print looking at key market trends, including cloud, security, home printing and analyticsHow MPS Monitor’s platform utilizes a DCA model and how this approach compares to the appliance approach MPS Monitor’s key customer based and the type of customers they serveMPS Monitor’s integration with Okta and how MFA/ Identity management works in the print management environment Challenges and opportunities in the print channel and what’s next for MPS Monitor For more information about MPS Monitor, visit www.mpsmonitor.co.ukSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, welcomes David Jenkins, founder and CEO, directprint.io. The podcast discusses the parallels between the media and print industries and how customer-led purchasing is making its way into the B2B world.Key highlights of the podcast include:Applying consumer subscription models from the media industry to the B2B print world How the B2B2C model is transforming the user experienceGuiding online user choices for smart printing through ‘Nudge theory’ Driving solutions-centric rather than hardware-centric sales The benefits of collaborative partnerships, innovation, standardisation and openness For more information about directprint.io, visit directprint.io Subscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes is joined by Oscar Sanchez, president and CEO, Kyocera Document Solutions America, to discuss the value of digital transformation in the print industry. Key highlights of the podcast include: Kyocera’s strategy in the US and how it compares to EuropeKyocera’s approach to Environmental, Social and Governance concerns (ESG) in the current climateThe impact of print volume decline on the channel and how Kyocera is supporting its partnersThe shift to ecommerce, subscription models and cloud offerings Kyocera’s plans for organic growth and partnerships with IT service providers What’s next for the print industry and KyoceraFor more information on Kyocera Document Solutions, visit www.kyoceradocumentsolutions.us
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes, director of Quocirca, welcomes David Fung, CEO, Process Fusion. This podcast discusses the opportunities to redefine digital transformation through print and document capture. Key discussion points include: How Process Fusion evolved from the merger of UniPrint and CapturePointThe role of print and capture in digital transformation Simplifying print and document capture processesThe Process Fusion 360 PlatformAugmenting sales channels through Azure MarketplaceWhat’s next for the print industry?For more information on Process Fusion visit www.processfusion.comSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes, director of Quocirca, welcomes Anthony Vigliotti, VP of product marketing, Y Soft. The conversation focuses on opportunities around cloud workflow and how Y Soft’s approach combines both edge appliance and its traditional SafeQ product.Discussion highlights include:Cloud print adoption and challenges in today’s Work from Anywhere environmentY Soft’s strategy around its OMNI Bridge platform and key customer benefits The difference between SMB and enterprise requirements in terms of cloud printing and workflow needsExamples of how Y Soft has helped customers transition to the cloud and the business outcomes achievedAnthony’s views on disruptive technologies and what’s next in the cloud printing space What’s next for Y Soft?For more information on Y Soft, visit www.ysoft.com/enSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca's In the Spotlight video podcast, Louella Fernandes, director of Quocirca, meets Hugo Marqvorsen, Founder and Sales Director, Printix.In the podcast, they discuss cloud-native printing in the modern workplace, examining how the cloud can help organisations deliver a print infrastructure that adapts to various office and remote worker needs across a wide range of businesses. Specifically, Louella and Hugo discuss how Printix has taken a very different approach in the market, targeting the cloud MSP channel.Key discussion points include:How and why Printix was establishedHow Printix's experience with Danish customers has shaped the company's strategyChallenges working with channel partners across the cloud and print marketsHow Printix is focused on the MSP channelOpportunities around home printing and how the Printix platform supports the need for organisations to deliver secure (and trackable) home printing for remote usersCustomer examples of how Printix is being deployed across different public cloud environments (e.g. Azure and GCP)What's next for Printix and how the cloud print market is evolvingFor more information about Printix, visit www.printix.net Watch the video and subscribe to our YouTube channel: https://youtu.be/8LxsyxgHcs8Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca's In the Spotlight video podcast, Louella Fernandes meets Adam Bishop, VP of Marketing and Alliances, Everyone Print. The focus of the podcast is enterprise cloud security. Key discussion points include:Changes and challenges in the print market in regards to cloud adoption in the print channel and the impact on securityPerceptions and considerations around cloud print security in the hybrid workplaceCustomer examples of how Everyone Print has worked with organisations with stringent security requirements How businesses are addressing Zero Trust security models with cloud printingAnalytics, print volume trends and what's next for the industry For more information about Everyone Print, visit www.everyoneprint.comSubscribe to our YouTube channel: www.youtube.com/quocircaConnect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes speaks with Alex Tatham, Managing Director of leading IT distributor Westcoast Ltd, one of the largest privately-owned UK companies.Louella and Alex discuss how Westcoast has performed over the past year, distribution excellence in the changing market, and opportunities for resellers to become true MSPs.Key topics covered include:How agility has proven to be key to Westcoast’s success, helping the company grow by 25% over the past year, shifting 4 million devicesAlex’s view on the commercial print market and how Westcoast will form a ‘centre of gravity between vendors and partners as the market adapts over the coming yearHow Westcoast applies a ‘narrow and deep’ philosophy to vendor partnerships to ensure high service quality and a strong customer-centric approachThoughts on the Tech Data/Synnex merger and market consolidation impacts on Westcoast and the distribution marketThe concept of value-added distribution and why resellers must become MSPsHome printing and supply chain challenges and the ongoing trend to upgrade home printersHow Westcoast is supporting sustainability across its businessThe role distribution plays in the Cloud and the success of the Westcoast Cloud business, which will generate £100 million of services in 2021The future outlook for Westcoast in supporting growth in the UK technology marketFor more information about Westcoast, visit www.westcoast.co.ukSubscribe to our YouTube channel: www.youtube.com/quocircaConnect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, welcomes Henning Ohlsson, Director of Sustainability Epson Europe and Managing Director Epson Deutschland GmbH. In the podcast they discuss:• How the pandemic has affected the sustainability agenda • How sustainability is embedded in Epson’s 70-year heritage • How the pandemic has accelerated Epson’s sustainability roadmap • The key Epson technologies that are built with sustainability in mind • How technology can help businesses improve their sustainability credentials • How Epson is helping its channel partners to include sustainability in their customer engagements For more information about Epson, visit: www.epson.eu
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, welcomes Shivaun Albright, Chief Technologist of Print Security, HP Inc. Shivaun is one of HP’s leading security experts and, for over a decade, has defined the cybersecurity strategy for HP’s printing and imaging business. In this podcast they discuss security challenges and opportunities in the hybrid workplace, and the strategies that HP has undertaken to help organisations mitigate print security risks. Key discussion points in the podcast include: How remote working is impacting the threat landscapeWhat this means for the print infrastructureThe implications of Zero Trust security and need for Identity Access ManagementHow HP is applying machine learning and AI to print securityHow HP helps its partners elevate the security conversationPrint security opportunities and trends For more information about HP, visit www.HP.com
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes, director of Quocirca, is joined by Garrett Helmer, CMO, Vasion and Kristin Escobar, Global Segment Lead, Digital Workplace Partners, AWS.In the podcast, they discuss opportunities around serverless printing and the partnership between AWS and Vasion. PrinterLogic remains a solution under the Vasion brand.Key discussion points include:What is the AWS Digital Workplace Competency and what are the partner benefits?What benefits has Vasion gained by leveraging its partnership with AWS and the wider AWS cloud marketplace?What are some of the limitations around Universal Print by Microsoft that Vasion addresses with the PrinterLogic platform?How important is integration with Identity Access Management platforms such as Okta?What are the key considerations when selecting a serverless printing platform?What is coming next for the industry?Watch this episode of Quocirca's In the Spotlight video podcast to discover more about how Vasion and AWS are leveraging their partnership to address the challenges of traditional print infrastructure models with serverless printing. For more information about Vasion, visit: www.vasion.com
In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes joins Chris Dance, CEO of PaperCut, to discuss edge mesh technology in the print industry. PaperCut provides print management software that helps businesses reduce waste, save paper and consumables, improve document security and encourage responsible printing behaviour. In this podcast, Louella and Chris examine the evolution of edge mesh technology, the cloud and IoT and how PaperCut is reinventing cloud printing by applying these concepts to its PaperCut Hive platform. Chris provides insight into how edge mesh technology addresses the key requirements that IT departments now have around zero-trust security, particularly relevant in today’s hybrid work environment. Looking to the future, they discuss the momentum of cloud printing and how print suppliers can take advantage of new opportunities. Chris explains the need for channel partners to take a more consultative approach. He believes that the focus should no longer be on install and configuration but rather on delivering value-added services to help businesses drive more efficient print infrastructure.
In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes is joined by Dom Gryszan, Marketing Director at Apogee. In the podcast, they discuss channel opportunities in the hybrid workplace. Apogee is Europe’s largest multi-brand provider of managed print services, document and process technology and outsource services.Dom provides insight into HP’s acquisition of Apogee in 2018, which has enabled Apogee to remain an independent subsidiary, complementing HP’s innovation and experience with Apogee’s agility and service delivery capabilities. Assessing the past 12 months, Dom and Louella address key opportunities and challenges across the channel. Dom provides insight into growth seen in the public sector and the acceleration of cloud services and digital transformation initiatives. They explore the emergence of the hybrid work environment, risks to the channel supply chain and an ever-increasing focus on security. With sectors such as legal, finance and insurance retaining the need to adhere to strict policies and guidelines, there are clear opportunities for the channel to shift from a traditional Managed Print Services model to a Managed Workplace Services model. This will enable them to address the secure document workflow requirements needs in the new hybrid workplace environment. Watch the In the Spotlight video podcast to find out more about channel opportunities, challenges and how Apogee has adapted its business to respond to changing customer requirements.
In this episode of Quocirca’s ‘In the Spotlight’ video podcast series, Louella Fernandes is joined by Alpesh Unalkat, CEO of Aura.In the podcast, they focus on ‘Reimagining Future Workspaces’ and discuss workplace transformation strategies, particularly in light of the challenges of COVID-19.With the pandemic having accelerated digital transformation, they explore how Aura’s offerings around workspace innovation is helping MPS providers prepare for the ‘new normal’ of the hybrid work environment. While this new normal promises increased productivity, greater access to talent, reduced costs, and better employee experiences, Louella and Alpesh agree that remote working can stifle creativity and collaboration. With this in mind, they explore the shift in focus to reinvigorate the future workspace to enable better collaboration. They also consider opportunities for MPS providers to expand their offerings to support enhanced collaboration tools for today’s distributed workforce. This includes a shift in focus from traditional MPS contracts to broader digital transformation, including workflow, software, digital integration and document management. They also discuss some of Aura’s more unique solutions around immersive experiences, which has seen an increase in demand. Alpesh also provides insights into the increased demand Aura has seen for workplace consultancy as well as sustainable solutions. Join the In the Spotlight podcast to find out more about new workspace initiatives and opportunities for the print channel
In this episode of Quocirca’s ‘In the Spotlight’ video podcast series, Louella Fernandes welcomes Roger Stocker, CEO of Intuitive, providers of expert print management and process management dashboards. In the podcast, we examine how data and analytics can help managed print service (MPS) providers move up the value chain and drive increased revenue. We also explore key industry trends, including security, cloud and sustainability, and take a post-pandemic look ahead at the print industry across various industry sectors.Sharing customer examples, Roger explains how the Intuitive platform helps print manufacturers and their partners deliver in-depth analytic insight into print and digital business processes for their customers. He also discusses how over the course of the pandemic, Intuitive has acquired over 100 new global partners in the last 12 months. Louella and Roger explore what the return to the office will look like and how Intuitive is supporting industries that need to maintain control and visibility of their data and endpoints in the new hybrid environment. They also discuss the need for increased security and control over home printing, particularly pertinent in industries like social care and financial services. With analytics providing opportunity to deliver better business outcomes for customers around print and digital business processes, they discuss how this requires a change in mindset for traditional suppliers in the industry. There is no doubt that if print industry players are serious about post-pandemic recovery and moving up the value chain, they need to reinvent. Join the ‘In The Spotlight’ video podcast to discover the critical role analytics can play in the future success of the channel.
In the first of Quocirca’s video podcast series, ‘In the Spotlight’, Louella Fernandes, director of Quocirca, is joined by Mike Feldman, president of the Americas Operations and Global Document Services for Xerox.In the podcast, they examine the emergence of the smart connected workplace and how channel organisations can capitalise on its opportunities. They also lift the lid on key trends in the industry and exciting new developments and innovations at Xerox, including 3D printing, sensors, sustainability, multifunction devices, IoT, AR and more. Kicking off the conversation, they focus in on the future of the traditional office and its transformation into a hybrid environment amid the global pandemic. Is speculation over the death of the office exaggerated?Sharing Xerox customer examples, Mike sheds light on how the company supports organisations with their digital transformation journey across a range of industries. This includes work around digitising analogue processes, automation, and the introduction of multifunctional devices, sensors and apps.With sustainability high on the agenda, Mike and Louella also take a look at how Xerox is offering expanded services around evaluating the environmental impact of the smart office. They discuss innovation around reducing energy, cleantech, Print Relief and Xerox’s Print Awareness Tool (PAT), which uses gamification features to encourage users to improve their printing behaviour.It’s clear that embracing innovative technologies will ensure channel partners can differentiate themselves in the print industry and move up the value chain.