Multifamily Streamlined with Leslie Mathis: Recent Episodes
Leslie Mathis
Thank you for joining Multifamily Streamlined where we will discuss multifamily trends, operations, renovations, leasing, and basically all things multifamily. I am Leslie Mathis, founder of Streamline Multifamily Group. I have created a podcast as resource to all my apartment friends and family. 19 years ago this month I fell into the industry as a housekeeper while looking for an apartment in Mooresville, NC. I’ve worked my way up from a very entry level position and now am a consultant and an asset manager. I share this because I’ve walked a mile in most of your shoes and hope you can learn from my missteps, bloopers, wins, and accomplishments. For 2020, my goal is to release 2 podcast per month sharing all things just mentioned, along with a great interview line-up where you can hear from peers, mentors, leaders, and vendors in the industry.
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In this episode, Leslie chats with a seasoned multifamily industry veteran who has spent 20 years as a speaker, trainer, and consultant. He emphasizes the importance of uninterrupted training for service technicians and supervisors—not just to maintain, but to enhance their skills. Listen in for his take on addressing gaps in industry training, his solutions for hiring and retention, and his belief in helping people achieve success in all aspects of life.
Mark is the President of Plus One Consulting, Inc. and founder of Service Team Training and maintenance videos.com. Mark is a national speaker and a leading resource in the field of service team development and training.
His certifications include CAPS, CAMT I, CAMTII, CPO, CPO Instructor with the PHTA, EPA proctor for the NEW 608 certification as well as all HVAC Excellence courses. Mark is also a NAAEI Instructor and worked on the development of the new CAMT program. Prior to Starting his own company, he was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes.
On a personal note, Mark is also a professional Jiu Jitsu Coach and owns and operates a Martial Arts Academy in Harrisburg, NC.
LinkedIn: https://www.linkedin.com/in/mark-cukro-9500902/
Website: http://www.serviceteamtraining.com
Hear more from Mark about:
- How he started as a Groundskeeper and now owns 2 businesses.
- His first client that was so meaningful.
- Why finding solutions for your teams equate to better performance and longer tenure.
- Helping people win at life - in and out of the workplace.
- Asking yourself, "Why would someone want to work for you?"
- Statistics showing that 50% of employees leave their jobs within 120 days.
- The companies who have a waiting list and why that is.
- How no other sector of the service industry trains less than the multifamily industry.
- His recommendation on training hours needed per year and why.
- Which generation will be the one that saves the trades.
- The importance of uninterrupted work and more great insights.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
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Join us for a powerful conversation with a Chief Warrant Officer 4 in Army Aviation, who’s spent over two decades breaking barriers in the skies. As a featured speaker at EmpowHER, she reflects on what influenced her unexpected journey into aviation and the challenges she overcame, including failing a critical vision test. Hear her insights on why perseverance through difficulties often leads to the greatest rewards and how everyday interactions with others can offer valuable lessons in resilience and growth.
Allison Moser has served in Army Aviation for over 24 years and has achieved the rank of Chief Warrant Officer 4. She has eagerly filled the roles of Instructor Pilot, Maintenance Test Pilot, Training Officer, Safety Officer, Armament Officer and Flight Operations Specialist among others. Her primary aircraft have been AH-64 Apache and UH-60 Blackhawk helicopters and her career has included deployments to Afghanistan, Iraq & Kosovo. She is currently an Instructor Pilot at the Eastern Army National Guard Aviation Training Site (EAATS) where she has the pleasure of interacting with and training Army aviators from all over the country on a daily basis. Allison appreciates the opportunity to serve and thoroughly enjoys encouraging others to persevere.
Hear more from Allison about:
- What a Chief Warrant 4 Officer is and what it equates to.
- Her inspiration to serve in the military.
- How aviation was by accident, but she fell in love with it.
- Her first of many challenges involved a vision test.
- How she is stronger and better because of the adversity she faced.
- The lessons that you can learn everyday from the people around you.
- Focusing on what is important in life - the people.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
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In this episode, Leslie chats with the founder and CEO of Stitched Marketing, who shares the story of how relationships have been the cornerstone of her success in the multifamily world. She discusses the impact of the strong women who paved the way for her success and her mission to do the same for others. She shares about the challenges and rewards of being an entrepreneur and the importance of open communication within property management teams. Tune in for her expert marketing advice on ensuring your strategies deliver results!
Dana Pate is the founder and CEO of Stitched Marketing, a consulting firm tailor-made to serve the rental housing industry. With nearly 15 years of experience, Dana has a keen understanding of market dynamics and is a sought-after strategist and enthusiastic storyteller.
LinkedIn: http://linkedin.com/in/danagrazianopate
Instagram: http://instagram.com/stitchedmarketing
Website: http://www.stitchedmarketing.com
Hear from Dana about:
- The power of relationship building and how it's led her to where she is today.
- Paying it forward and empowering the next generation of women.
- The value of having women at the table.
- One of the most important qualities in a person.
- Remembering that it's ok to ask people for feedback.
- How she made ice cream money as a young entrepreneur.
- The impact she is making for her clients and helping them move the needle.
- What gave her the push to go out on her own.
- The power of collaborating and empowering your submarket.
- Inspecting what you expect - a lost art.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
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In this inspiring episode, our guest, a featured speaker at the upcoming EmpowHER conference, dives into the powerful concepts of confidence and worthiness. She challenges us to stop focusing on the small hurdles and start embracing the big vision in our lives. Discover how true belief in yourself is tested during challenging seasons and why it's crucial to RUN to WIN, not just to survive or avoid failure. Get an exclusive sneak peek of her EmpowHER session and learn how to become the best version of yourself by embracing your worthiness to win.
Kristina is a Military Wife and hot mess mom of three. She's an owner of a multi-million dollar life insurance agency and currently focused on helping others become their best version of themselves through speaking and coaching. She stands for empowering women to become the best versions of themselves and create the life of their dreams.
Instagram: https://www.instagram.com/the.kristina.watts
Facebook: https://www.facebook.com/KristinaKay84/
Hear more from Kristina about:
- How we are one person walking out our purpose.
- The brain scanning for danger every 5 seconds.
- Why doing something new and unknown is scary.
- The concept of confidence versus worthiness.
- Surprising statistics about believing we are enough and loving our bodies.
- Why gratitude and fear cannot live in the same space.
- The idea of giving your all, but for all the wrong reasons.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
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In this episode, Leslie chats with a multifamily leader known for her expertise and success in the multifamily industry. Her passion for people is evident as she discusses her hands-on approach to understanding on-site challenges and maintaining strong connections. This episode highlights her company's approach to staying curious, seeking solutions, and never settling for the status quo. Learn about her commitment to servant leadership, her football fandom, and her hobbies that help her unwind. This episode is packed with valuable insights and personal stories you won't want to miss!
Amanda has over 24 years of experience in the multi-family housing industry. That experience ranges from LIHTC, Senior Living, Student, Lease-up, New Construction, Class A+, Dispositions / Acquisitions and Renovations. From 2019-2023 Amanda oversaw over 4,000 units of A+ new lease ups in the Southeast Market.
Amanda serves as a prior Board of Director, with the Greater Charlotte Apartment Association and was the President in 2017. Amanda participated in the Government Affairs committee with the GCAA, she was the 2013 recipient of the Citizen of the Year award and the 2013 Reach Award. Amanda was awarded Regional Property Manager of the year for 2014 and was also selected as Volunteer of the Year for the GCAA in 2014. Amanda was selected as Corporate Professional of the Year in 2019. Amanda was recognized by Women We Admire as the Top 50 Women Leaders of North Carolina for 2023 and 2024.
Amanda currently holds her NC Real Estate license, the Certified Apartment Property Supervisor designation with NAA. Amanda is currently a Certified Property Manager with the Institute of Real Estate Management.
LinkedIn: https://www.linkedin.com/in/amanda-kitts-caps-cpm-%C2%AE%EF%B8%8F-26526817
Instagram: @amandaintheqc
Website: http://www.rpmliving.com
Hear more from Amanda about:
- How she keeps up and doesn't lose sight of her operational toolbox.
- Why the experience matters - not just for our residents, but for our employees too.
- The importance of being a servant leader.
- The most wonderful time of the year - football season!
- How she "escapes" and finds a break from life.
- Her retirement plans and where you'll find her.
- The one tool she can't live without.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
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In this episode, Leslie chats with the Chief Marketing Officer of Evans Management Group, who fell in love with property management from her first part-time job. Discover how she shifted her perspective on marketing data, seeing it as the storytelling behind the magic. Learn her strategies for bringing brands to life through memorable resident experiences, the importance of community, and her approach to targeting the right audience. With a brain full of dad jokes and puns, she emphasizes the power of being authentic and genuine.
Liz has over 13 years of real estate and marketing experience and is currently the Chief Marketing Officer for Evans Management Group. Liz fell in love with property management the moment she landed her first part time job as a leasing consultant on a cottage lease up while attending NC State and hasn’t been able to shake the industry ever since! While she loves all her babies, Liz is a self proclaimed lease up junkie, having completed nearly 100 successful lease ups in her career.
Outside of work, Liz loves exploring national parks, reading books and nonstop puns. A diehard Carolina Panthers fan, you can find her cheering (or more than likely, screaming) at an obnoxious level all football season long. She is also the proud mom of a rotten mini goldendoodle named Chandler (yes like Friends, and yes you can see pics).
LinkedIn: https://www.linkedin.com/in/elizabethcoble
Facebook: https://www.facebook.com/elizabeth.coble.988/
Instagram: https://www.instagram.com/lizkhalifa704
Website: https://www.evansmanagementgroup.com/
Hear more from Liz about:
- Her gift to the universe.
- How she shifted her focus to data and digital marketing.
- Getting the right people at the right time to the right place.
- How creating a sense of community does not require a monster marketing budget.
- The greatest thing that happened to her as a marketer.
- Her ability to take risk and be on the front end of it all.
- The crucial piece of the marketing strategy.
- Being able to pivot and pivot quickly is important.
- The importance of being your authentic genuine self.
- What she would do differently if she had 10 times the budget she has now.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
Send us a Text Message.
Join Leslie as she shares updates and insights from the Multifamily Streamlined world. Leslie discusses the passion project that is the podcast and the love and support from listeners. She also shares exciting news about the upcoming EmpowHER conference, a safe space for women to empower and uplift each other. Leslie dives into industry challenges, the importance of apartment associations, budget season tips, and celebrating the Streamline team's recent successes. Tune in for a heartfelt and informative episode!
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
Send us a Text Message.
In this episode, Leslie chats with a Chief Investment Officer whose career in multifamily housing spans over 38 years. He reveals his humble beginnings as an exterior decorator, cutting grass, and how his hard work, dedication, and strategic involvement in apartment associations paved the way for his rise to leadership. He shares how his early exposure to apartment associations, starting as a student involved in accounting, helped him build a network of invaluable relationships that he continues to lean on throughout his career. Throughout the conversation, he shares some of his favorite motivational quotes that have guided his journey. This episode is packed with wisdom and insights that are sure to inspire anyone.
Scott serves as Chief Investment Officer for Ginkgo Residential. His multifamily experience spans more than 38 years including 14 years as President and CEO of BNP Residential Properties, a publicly traded REIT. He received a BS degree in accounting from UNC Charlotte and is both a CPA and a real estate broker. Scott has served as a Regional Vice President for the NAA and President of both the Apartment Association of NC and the Greater Charlotte Apartment Association.
LinkedIn: http://www.linkedin.com/in/dswnc Website: http://www.ginkgores.com/
Hear from Scott about:
- His start in the industry as an Exterior Decorator.
- The invaluable relationships he's made and kept.
- His huge support and involvement in local, state, and national apartment associations.
- How you are the CEO of you.
- Most of your success is just showing up. Being ready and prepared is what comes next.
- Learning more from our mistakes then from our successes.
- His phrase: "Use your eyes, plagiarize."
- A funny story about his blue crab trap and the lesson he learned.
- His many favorite quotes that are great reminders to everyone.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
Join us for an inspiring conversation with a former corporate executive who transitioned into an international speaker, coach, and humanitarian. As a featured speaker at the upcoming EmpowHER Conference, she brings a unique blend of faith, corporate knowledge, and community focus.
She reflects on her detour from law school to multifamily real estate, where she leased and trained across 42 states. She emphasizes the need for personal growth through diverse experiences and investing time in self-reflection. Discover her insights on creating inclusive environments where all voices are heard and the critical role of accountability in awareness. Learn how her passion for training evolved into coaching and how she balances her career with her personal calling.
Melissa D. White is a Corporate Executive turned international speaker, coach, and humanitarian. This keynote & TEDx speaker is a blend of faith, corporate, and community as she headlines conferences and coaches teams to activate their voice to be seen and heard at work and in the world.
LinkedIn: https://www.linkedin.com/in/melissadwhite/ Website: https://www.melissadwhite.com/ Instagram: https://www.instagram.com/melissadwhite/ Facebook: https://www.facebook.com/melissadwhiteactivationhour
Hear from Melissa about:
- How a trainer changed her mindset by saying "Everyone needs a home".
- Seeing yourself as part of the community.
- How working in different asset types builds critical thinking and makes you more dynamic with people and problem solving.
- Our residents being seen and heard in the full experience of living on site.
- Proactively removing the challenges your residents face.
- Putting ourselves in the shoes/experience of who we serve.
- What the hardest form of self development is.
- Being honest with yourself and letting others around you be honest too.
- The importance of accountability with awareness.
- Her goal to create healthy relationships in organizations.
- One of her most empowering moments as a trainer.
- The full circle moment her work life and personal calling came together.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
In this episode, we chat with a real estate leader who has over three decades of real estate experience and has managed more than 250,000 units. Discover her unconventional career path, becoming a regional manager at a young age without ever being a property manager. She shares her strategies for putting people in roles where they thrive, the Enneagram's benefits in team understanding, and the importance of hiring for attitude over skills. Listen as she explains why trust is the foundation of unstoppable teams and how her morning team huddles play a pivotal role in their achievements.
Tracy Bowers is a Managing Partner for Gallery Residential. Tracy comes to Gallery Residential with over 30 years’ experience in the real estate arena. During her career she has been responsible for over 250,000 units collectively. Tracy enjoys working directly with the development and asset management teams, architectural firms, interior design team and marketing and branding firms to ensure a unified and innovative collaboration.
Tracy earned her Bachelor of Business Administration/Management Information Systems degree from the University of Georgia. She followed with a Master of Science in Management and Organizational Behavior from Georgia State University. In addition, she earned an Interior Design degree from Art Institute of Atlanta. Tracy is a Certified Property Manager through the Institute of Real Estate Management, and a member of the National Apartment Association. She previously served on the board of the Atlanta Apartment Association and was Chairperson in 2019.
She recently won the 2021 Globe Street Women of Influence Award and the Atlanta Business Chronicle 2021 Leaders in Corporate Citizenship Honor. Tracy resides in Roswell, GA with her husband, Johnny and their two daughters.
Linked In: https://www.linkedin.com/in/tracy-bowers-026aa23 Website: http://www.galleryresidential.com
Hear from Tracy about:
- Her unconventional path into the Regional Manager role.
- The Enneagram and how that helped her better understand others.
- Her passion for creating amazing customer journeys.
- Hiring for attitude and teaching the skills.
- How art can be in any form, not just a painting.
- How trust has propelled her organization's success and growth.
- The morning huddle she has with her team and why.
- How a walk is her best problem-solver.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
Join us as we chat with an industry thought leader and proven executive with over 25 years of experience in multifamily and technology. In this engaging episode, he discusses the essence of effective leadership—how people follow people, and the importance of making employees feel valued and empowered.
He shares his joy in helping others realize their potential and the power of gratitude in fostering a positive work environment. He highlights the importance of strategic thinking, problem-solving, and creating a culture of recognition. Learn practical tips on being deliberate and intentional in making others feel special and appreciated, and why this approach is often overlooked despite its significant impact.
Ed Wolff, a proven and seasoned executive leader and currently serves as the President of Aerwave. Ed is responsible for driving revenue and retention, including strategic growth initiatives and go-to-market strategies. Prior to Aerwave, Ed was the President of LeaseLock where he oversaw Sales, Marketing, Customer Success, People Operations, Claims, Risk, and Insurance Operations. Ed’s extensive career experience also includes RealPage, Cortland, Pinnacle (now Cushman & Wakefield), as well as Place Properties (now Peakmade). Ed is a recognized industry influencer and thought leader. He regularly speaks at industry conferences, webinars, and podcasts on topics ranging from best practices, operations, industry trends, and market updates.
LinkedIn: https://www.linkedin.com/in/edwardwolff Website: https://aerwave.io
Here from Ed about:
- His love for assembling a successful team.
- How the "Wolff of Wi-Fi" is revolutionizing and future-proofing every unit.
- What he attributes to his success.
- Gratitude and how he keeps this top of mind.
- Creating a culture of accountability and recognition.
- Giving people an opportunity where they can't get somewhere else.
- Never compromising who you are and what you are about.
- Not being good to anybody unless you invest in yourself.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
In this captivating episode, we explore the journey of a previous multifamily executive who now thrives as a French wine scholar. She opens up about her persistent desire to explore her love for travel, food, and wine, and how these passions led her to an unexpected and fulfilling career change.
Hear about the inspiration she drew from her entrepreneurial father and friends, and the pivotal moment she decided to leap from dreaming to doing. Tune in to hear how she finds joy in the wine industry and impacts people's lives through her work.
Jennifer Curry is a fine wine educator with RARECAT Wines in Napa Valley. Jennifer joined RARECAT Wines during the 2015 harvest and was hired full time thereafter. Working for a small winery she has worn/wears many hats; fine wine educator, assistant winemaker, and client hospitality. She loves the art and science of wine making and was lucky to have the RARECAT 2015 - 2023 Provence style Rose named after her!
Jennifer earned her WSET advanced certification in 2017 and traveled to different wine regions in France, New Zealand, and Portugal to apply her studies. She continued her wine studies through the NVWA and earned her French wine scholar designation in 2019. She recently earned her Napa Valley wine expert designation and is interested in pursuing a certification in Portuguese wines.
LinkedIn: https://www.linkedin.com/in/jennifer-curry-wset3-fws-nvwe-27793710 Website: http://www.rarecatwines.com
Hear from Jennifer about:
- Her dream to explore what she loved.
- Staying in your comfort zone or taking a leap of faith.
- Being intentional about making her dream a reality.
- What a Rarecat is.
- The knowledge she has gained and how she's giving back and educating others.
- A signature program called "Don't Give Up the Wine List."
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
Join us as we explore the art of employee engagement with an award-winning therapist, speaker, and renowned ghostwriter. With a rich background as an executive at a multibillion-dollar organization, he shares his expertise on what makes employees come alive at work.
This episode covers his insights on dedication, commitment, and emotional energy, and how these elements contribute to a thriving workplace. Learn about the crucial role of supervisors in shaping company culture and the power of positive reinforcement with the 3 to 1 validation ratio. Discover why human connection is essential in the workplace and how it can be harnessed to create a more committed and energetic workforce.
Scott Carbonara is an award-winning crisis counselor, keynote speaker, author, and ghostwriter who is passionate about engaging a company’s greatest asset: its people. Known as “The Leadership Therapist” for his diverse background, Scott has spoken for such esteemed groups as AT&T Global, Wal-Mart, multiple healthcare systems, and the federal government. He is the author of several leadership books including "Managers Guide to Employee Engagement" and "Getting It Right When It Matters Most." Additionally, Scott ghostwrites for celebrities, doctors, psychologists, athletes, business leaders, and thought leaders.
LinkedIn: http://linkedin.com/in/scottcarbonara Instagram: http://instagram.com/scottcarbonara Website: https://leadtoengage.com
Hear from Scott about:
- Employee engagement and focusing on what makes people come alive.
- Money is not what turns on engagement.
- How everyone is looking for a sense of belonging.
- Who sets the culture.
- The importance of showing appreciation and how you need to be intentional.
- The human touch and being personable.
- The one question you need to ask as a leader.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
Join us as we chat with a multifamily real estate expert who has spent 2 decades in property management operations and now thrives on the supplier side. Her passion for changing the space through innovation and her dedication to customer experience sets her apart in the industry.
We discuss how she brings operational expertise to sales, focusing on making the customer interaction enjoyable and efficient. Learn about her journey of taking a leap of faith into the supplier side, the crucial role of technology, and why she believes in the power of one-on-one connections.
Tune in for invaluable tips for Regional and Property managers, and discover her insights on overcoming fear and making bold decisions that drive success.
Marysa has a passion for multi-family real estate and changing the space through ingenuity and innovation. Marysa spent 19 years in property management operations with TCRS, Riverstone Residential Group and Greystar, with her last role of Senior Director of Operations and Business Development.
She was elated to have the unique opportunity in bringing her operational background and expertise to the Entrata Sales team and has been overseeing strategic teams with a focus on supporting larger fee managers & multifamily ownership partners with long term innovation planning and technology strategies.
Marysa is also an engaged industry advocate and has held many leadership positions in industry associations including local, state and national apartment associations as well as local city and municipal tasks forces focused on attainable housing.
LinkedIn: http://www.linkedin.com/in/marysaraymond Company: http://www.entrata.com
Hear from Marysa about:
- The intimidating leap of faith she took and why.
- Her passion for innovating and advancing the industry.
- The focused time she spends with her team.
- The inner critic that spoke every time she was promoted.
- Her love for the industry and how everyone is willing to help.
- The operations role she believes is the most challenging.
- The importance of transparency with ownership.
- Her great advice and reminder on not letting fear drive your decisions.
Connect with us!
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
Welcome back, apartment friends! Leslie is sliding in just as Memorial Day Weekend wraps up. In this hodge-podge episode, Leslie shares heartfelt reflections on the importance of embracing non-traditional roles and breaking down barriers. Listen in as she discusses the need to learn new skills, like backing a boat trailer, and how procrastination can steal precious time. Leslie also offers a shameless plug for her upcoming leasing rallies and her passion project, EmpowHER, aimed at empowering women in the industry. Tune in for inspiring insights and actionable advice to help you push through your roadblocks and take charge of your growth.
LinkedIn: https://www.linkedin.com/in/lesliemathis
Streamline Website: https://www.streamlinemultifamily.com
EmpowHER Website: https://empowhermultifamily.com
Instagram: https://www.instagram.com/empowhermultifamilyhttps://www.instagram.com/streamlinemultifamilySubscribe and leave a review for the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Remember, no matter how well your property is doing, it could be doing better. Contact Leslie at LMathis@StreamlineMultifamily.com for more information.
In this episode, we have a seasoned real estate professional who initially had no interest in the housing industry but agreed to give it a try. Four decades later, he’s still passionate about the ever-changing nature of the business. He shares his experiences from managing on-site, where he learned the importance of viewing real estate as a service industry focused on helping residents. Discover his insights on the importance of taking care of residents, the value of being involved in apartment associations, and the lifelong relationships he’s built along the way. Listen in as he reflects on the value of listening more and gaining insight as tools to chart the way forward.
John D. Porter has successfully developed and managed multi-family and self-storage investment properties for 40 years. Before joining our firm in 1999, he was responsible for development and all property management aspects of a Midwest firm that operated 5,000 apartment units and self-storage rentals.
For Charter, John leads the acquisition and development of residential communities and is a real estate broker in North and South Carolina. His expertise in planning, zoning, and infrastructure development adds valuable insight into projects.
In his free time, John is an avid gardener, golfer, and fisherman who likes to spend time with his wife and raised three awesome children (two boys of color). Helping his family and team reach their goals brings him deep joy. Many don’t know that John is a musician and has traveled to Cuba many times.
LinkedIn: https://www.linkedin.com/in/john-porter-9511a618/
Website: https://www.charterproperties.com/Hear from John about:
- How applying for a Teddy Bear company led to his true calling.
- The big eye-opener he discovered when working on site.
- How our on-site teams help residents in so many ways.
- Why thinking and talking about residents keeps him young.
- Who really makes the decisions.
- How the apartment associations are his biggest resource.
- Being an employer of choice.
- Who is best to represent our industry when lobbying.
- His favorite quotes and personal insights to be better tomorrow.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Check out the NEW website and register for EmpowHER 2024 here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Prepare to be inspired by the resilience and determination of a true champion. As a gold medalist for the United States indoor track & field team and the 169th American to break the four-minute mile, he has conquered incredible physical feats. In this episode, he shares his journey of personal transformation, from overcoming anxiety and self-doubt to embracing authenticity and purpose. Learn how he reset his competitive mindset and found fulfillment by focusing on forgiveness, self-worth, and the power of inspiration. Tune in as he reveals valuable insights for unlocking your true potential and living a life of purpose.
Eddie Slowikowski is a former world class runner and Gold Medal winner for the USA Track & Field Team. Eddie is the 169th American to run a mile in under 4 minutes with a time of 3:58! Eddie was 3-time Division 1 NCAA All-American and National cross country champion out of Loyola University in Chicago. Eddie was a former reporter in training at CNN before launching his own business.. Today Eddie is a highly sought after Speaker, Consultant & Author.
LinkedIn: https://www.linkedin.com/in/eddiespeak/
Website: https://www.eddiespeak.com/
Hear from Eddie about:
- His experience performing at the highest level in competitive running.
- Having a better relationship with yourself first.
- Focusing on the present and what inspires you.
- The suffering and pain he endured.
- The importance of forgiveness to transform.
- Helpful insights on how to get back on track and refocus.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Join us for an engaging discussion with a trailblazer in the multifamily industry. With a rich family legacy in the business and over two decades of experience, she founded Occupancy Heroes Incorporated. In this episode, she opens up about her family's deep-rooted legacy in real estate, her journey to entrepreneurship, and the importance of blending family and business. Tune in as she imparts invaluable insights and advice for aspiring leaders in the multifamily space.
Chiccorra Connor, a leading figure in the multifamily industry, is a two-time recipient of the Most Influential Women award (2020, 2021). With over 2 decades of experience in multifamily, she founded Occupancy Heroes Incorporated, renowned for its nationwide services aimed at assisting multifamily real estate owners and their teams in effectively managing, maintaining, and optimizing their properties through accelerated leasing, talent placement, training, and maintenance.
Chiccorra was also one of 100 entrepreneurs from across the country, invited to The White House to advocate for minority entrepreneurship.
LinkedIn: https://www.linkedin.com/in/chiccorra-connor-32aa851
Website: http://www.occupancyheroes.comHear from Chiccorra about:
- Selling her first house at the age of 14!
- The generations of family she has in property management.
- Her insights on having it all by blending family and business.
- How work life balance is different for everyone - there's no one-size-fits-all.
- Advocating and teaching her children about managing wealth.
- Her lessons learned from imposter syndrome.
- The freedom of letting go of unnecessary relationships.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Discover the heart of multifamily leadership with a visionary leader who has dedicated his career to building communities and fostering relationships. From his role as Chairman of the National Apartment Association to his philanthropic endeavors, his commitment to making a difference is evident. In this episode, he shares his insights into the multifamily industry, the power of intentional relationship-building, and the transformative impact of education. With a focus on building strong communities and empowering individuals, his journey is as inspiring as it is impactful.
Jerry Wilkinson is founder and Chairman of The Wilkinson Companies, a privately- held real estate investment and management firm. Since 1984, Wilkinson has directed the operations and growth of the Wilkinson Companies and its subsidiaries. Wilkinson served as 2012 Chairman of the National Apartment Association (NAA). He has previously served as President of the Georgia Apartment Association (GAA) and the Atlanta Apartment Association (AAA). He is a member of the NAA and GAA Hall of Fame. He received a B.S. in Electrical Engineering from Duke University, an MBA in Finance from the Wharton School and has done post graduate work at Harvard. He is the recipient of the 2023 Philanthropist of the Year for the Association of Fundraising Professionals, Greater Atlanta Chapter. He has served on several Boards including the Duke University School of Engineering BOV, Community Foundation for Greater Atlanta, LaGrange College, Apartment Life Inc., and the Atlanta Community Food Bank. He has taught Bible Study for over 30 years and has served as Chairman of Deacons for Dunwoody Baptist Church. Jerry has made 13 mission trips around the world including India, South Korea, South America, China, and the Soviet Union. He and his wife, Beverly, have three daughters and eight grandchildren, and split their time between Atlanta, Georgia and Amelia Island, Florida.
LinkedIn: https://www.linkedin.com/in/jerry-wilkinson-94b02330
Hear from Jerry about:
- His amazing career journey.
- The challenge with bigger organizations.
- The skills learned in our industry being transferrable.
- How he intentionally gets to know his teams and build a connection.
- The one thing that can't be taken from you.
- The important role of apartment associations.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Discover the evolution of rental housing solutions with our guest, a visionary leader who has been instrumental in driving change across the industry. With a wealth of experience spanning two decades, she has consistently sought innovative ways to improve outcomes for renters, operators, and investors. From her operations background to her addiction to problem-solving, our guest shares her insights into the multifamily industry and the prop tech landscape. Join us as we explore her remarkable journey, her dedication to mentoring and empowering women, and her perspective on work-life balance.
Janine Javonovic is the former EVP of Asset Optimization at RealPage, where she was instrumental in guiding the company from its inception and taking it public in 2010. She launched UrbanStreet in 2015, where she served as advisor to the industry’s top real estate and technology firms. As a board member and investor, Janine stepped in as CEO in 2023 to drive LeaseLock’s transformation of the industry’s approach to bad debt. Janine is a prop tech trailblazer. For more than 2 decades, she has been instrumental in delivering innovative and impactful solutions for rental housing developers, operators, investors and technology providers.
LinkedIn: https://www.linkedin.com/in/janine-steiner-jovanovic Website: https://leaselock.com
Hear from Janine about:
- The hands on work experience she had growing up.
- How she started and evolved in prop tech.
- The two pinnacle moments in her career.
- Her battle with the traditional mom role.
- The one trait she is passionate about and always looks for in people.
- The importance of making decisions based on what fulfills you.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Step into the world of multifamily development with our guest, a seasoned developer with a passion for creating vibrant and resilient communities. With a track record of delivering over 4,000 multifamily units across multiple states, she brings a wealth of experience and insight to the table. In this episode, we explore her innovative approach to incorporating wellness themes into design and operations, leveraging technology to enhance the resident experience, and future-proofing assets for long-term success. From her academic background in real estate development to her hands-on experience in construction engineering, our guest shares valuable lessons and strategies for creating positive impact through intentional development. Tune in and discover how thoughtful design and forward-thinking practices are shaping the future of multifamily living.
Caroleen Wilkes is Vice President of Development at Wood Partners. With 13 years of experience in commercial real estate and construction, she has led teams in the successful delivery of 4,000+ multi-family units, 600,000+ SF of office space and multiple hospitality concepts.
Caroleen is passionate about using development to both enhance communities and improve portfolio performance through the integration of technology, wellness and sustainability. Her triple bottom line focus on the built environment continues to manifest through research and development projects, spearheading corporate sustainability initiatives and avid volunteer service on non-profit boards.
Caroleen is a proud Buckeye having been born and raised in Ohio with a Bachelors degree from The Ohio State University. She moved to Nashville 10 years ago to attain her Masters degree from Vanderbilt University and since has been grateful to call Nashville home.
Hear from Caroleen about:
- Creating her own curriculum in college.
- How she deepened her knowledge in the development and construction space.
- Her focus and passion on the wellness side of development.
- Future-proofing developments to last for decades.
- One thing she shares the industry should stop doing.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Join us for an enlightening discussion on the power of attitude in shaping workplace culture and fostering personal growth. Our guest, a sought-after conference speaker and bestselling author, shares his passion for empowering leaders to unlock their full potential through a positive mindset. Drawing from his own experiences and insights, he reveals how attitude influences behavior, relationships, and overall success. From navigating challenges to expressing gratitude, our guest offers practical tips for cultivating a winning attitude and driving positive change in your organization. Don't miss this candid conversation filled with valuable insights and actionable advice for a winning attitude in both your professional and personal life.
For nearly three decades , Sam Glenn’s inspirational and artistic speeches have impacted audiences of all sizes - some audiences as large as 75,000 people at stadium events. Sam has spoken for just about every industry you can imagine. When it comes to attitude - nobody is excluded. Organizations get better when their people get better and it all starts with attitude.
Today Sam Glenn is one of the most recognized and trusted keynote motivational speakers in the speaking industry. Audiences gravitate to his humor, relate to his stories and embrace his relevant ideas for improving their personal and professional life. Sam Glenn has been honored by being named Speaker of the Year on several occasions by meeting and event organizations and won two national awards for his training videos. He is the author of more than 30 books based on his research.
Sam’s most rewarding title in life is being called Dad by his three kids and husband by his super awesome wife. They currently reside in Indianapolis. However, Sam is originally from Minnesota.
Hear from Sam about:
- Taking zeros and F's whenever a speech was required in school.
- Learning to accept changes, challenges, and unexpected twists.
- The 3 key action words to help you put your best foot forward.
- A time in his life where he struggled.
- The power of gratitude and a thank you.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Discover the inspiring journey of a Senior Regional Manager with 25 years in the multifamily industry. From a hotel management background, she found her true calling in multifamily, where she shares invaluable leadership lessons and insights. Gain practical advice and wisdom from her experiences, shaped by her entrepreneurial mother's influence. Join us for a captivating exploration of fulfillment, leadership, and the rewarding experience of giving back and mentoring others.
Latoya Patterson, Senior Regional Manager of Ginkgo Residential has been affiliated with property management for 25 years. Latoya joined Ginkgo Residential in 2007. Ginkgo’s mission is to provide reasonably priced, high quality housing that is energy efficient and environmentally sensitive. Latoya is responsible for overseeing 8 multi-family assets between Greensboro and Raleigh/Durham which accounts for a total of 1,566 units.
She holds a NC Real Estate Brokers License, the NAAEI Certified Apartment Portfolio Supervisor (CAPS), and Certified Apartment Manager (CAM) designations, and the Housing Credit Certified Professional (HCCP) for affordable housing designation through the National Home Builders Association.
Latoya is a proud graduate of North Carolina Central University and holds a Bachelor of Business Administration degree. She was inducted into the Apartment Association Hall of Fame in 2022. Additionally, Latoya graduated from the Apartment Association of North Carolina’s Leadership Lyceum program and completed training through NAAEI’s Leadership Experience: Powered by Dale Carnegie. She was awarded PTAA’s (Piedmont Triad Apartment Association) Regional Manager of the Year in 2017. Latoya currently serves on AANC’s Education Committee and was an active TAA (Triangle Apartment Association) Board of Directors Member for 9 years & Past President. She serves on the Copper Circle Board of Directors, an emerging entity of TAA’s New Lease on Life for affordable housing and Education Foundation. She was past President of TAAEF (Triangle Apartment Association Education Foundation).
Latoya enjoys spending time with family and friends, volunteering, caring for her mom, and roaming the aisles of Target.
Hear from Latoya about:
- Her success and hiring the right people.
- How she leads by example and is a resource for her teams.
- Who is her influential role model.
- Coaching her teams to think about the why and to share their input.
- Her passion and why she gives back.
- The one thing she would tell her younger self.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Join us as we explore the remarkable journey of former NFL player and bestselling author, 'The Hitman,' as he shares his transition from dominating the field to empowering others off the field. Drawing from his experiences, he emphasizes the importance of connecting with your team, sharing the vision, and gaining self-awareness. Tune in to discover the power of love and accountability in unlocking greatness.
Thomas R. Williams, acclaimed author of "Permission to DREAM," "The Relentless Pursuit of Greatness," and "DIG," is more than a professional speaker – he's a force of inspiration. As a key member of The Jon Gordon Speaking team, Thomas brings a symphony of passion and purpose to talks on "The Energy Bus" and "The Power of Positive Leadership."
Beyond stages, he guides college and pro athletes in transitioning beyond the scoreboard, emphasizing that greatness extends beyond the scoreboard. A USC graduate and former NFL player, known as "The Hitman," he helped lead USC's football team to a remarkable record of 59-6 and won 2 National Championships.
Selected 155th in the 2008 NFL Draft, Thomas mastered teamwork, mental toughness, and leadership during his five-year football career. After a 2012 career-ending injury, he seamlessly transitioned from a game changer to a life changer, helping others uncover winning solutions. Thomas R. Williams isn't just a speaker; he's a living testament to resilience and greatness. Get ready to be inspired – Thomas is here to ignite your journey!
Husband, Father and Professional Reminder (Job Title).
Here from Thomas about:
- How leaders miss the fact that you have to share the vision.
- Connecting with your team in order to lead them.
- How great coaches never connect with the player, but the person.
- The lessons learned from his favorite show Undercover Boss.
- Where the magic happens with the power of connection.
- Our blind spots and finding those who can speak truth into our lives.
- Tell the truth Mondays.
- Getting into alignment to course correct.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
In this episode, we sit down with the Chief Operating Officer of Lake City Living. With a passion for property management that traces back to her very first lease, she's now at the forefront of creating, supporting, and executing corporate growth and operations initiatives. With a keen focus on building a winning culture, multiplying leaders, and harnessing the power of technology, she's leading the charge towards greater operational excellence and resident satisfaction. From her early dreams of apartment ownership to her current role at the helm of a new owner managed organization, her journey is a testament to the transformative impact of authentic leadership and unwavering dedication.
Wendy Dorchester, CAPS, is the Chief Operating Officer for Lake City Living, an owner operator focused on buying and creating value with assets in the Southeastern United States. She is charged with creating, supporting and executing corporate growth and operations initiatives. Through a winning culture, she is focused on multiplying leaders and increasing the use of technology at all levels; her passion for the Apartment industry is evident throughout her career. She also serves at the National Apartment Association level on the Education Advisory Board and Operations committee. Locally, she is a board member of Entryway, a national non-profit partnering with the apartment industry to create jobs and housing for situationally homeless individuals.
Hear from Wendy about:
- Her love for property management since her very first lease.
- How she talks to people daily about how wonderful the industry is.
- Her dream of owning multifamily properties.
- The importance of loyalty and how that translates to better property performance.
- The industry growing up together - today's leasing consultant could later be the next VP and today's maintenance tech could later be the next VP of Facilities.
- What she credits her success to.
- The traits she would instill in every employee.
- The crippling effect of burnout.
- Her ways of recharging and refocusing.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Join us for a captivating discussion with Melissa White as she shares her remarkable journey in the multifamily industry. Discover how her background in the medical field prepared her for strategic leadership, and learn how she spearheaded positive change during challenging times. From advocating for industry diversity to championing eviction diversion programs, her commitment to the industry shines bright.
Melissa White is the Managing Director at Perennial Properties, where her commitment extends beyond providing exceptional service to residents to enriching the neighborhoods they call home. With over 20 years in the multifamily industry, including 16 years in leadership, Melissa brings a wealth of knowledge to her role. Perennial, an owner-managed company, boasts a diversified portfolio, encompassing high-rise, midrise, and garden-style communities, including workforce housing and 55+ communities.
Certified by the National Apartment Association with CAM and CAPS designations, Melissa's expertise lies in her innovative and results-driven leadership. Her keen analytical skills allow her to navigate complex financial data, making strategic investment decisions. Melissa's strategic mindset enables her to identify lucrative opportunities and mitigate risks, ensuring consistent asset performance. She actively engages with industry organizations, serving as Chair of the Board of Directors of the Atlanta Apartment Association and contributing to the National Apartment Association Services Board of Directors, among others. In January of 2024, Melissa made history as the first Black female Chair for AAA, a milestone she takes immense pride in achieving. Melissa also plays a crucial role in the City of Atlanta Mayor's Eviction Diversion task force, demonstrating her commitment to industry advocacy and community engagement.
While Melissa is dedicated to her professional endeavors, she cherishes family time with her husband Isaac and their two children, Kal-el and Harmony. Melissa White's leadership, experience, and advocacy make her an influential figure in the multifamily industry, leaving a lasting impact on Perennial Properties and the Atlanta Apartment Association.
Hear from Melissa about:
- Coming from the medical field and how well the dots connected to her career now.
- What happened early on that established her understanding of financials.
- Providing the right information for her owners to make a sound decision.
- The importance of defining the why.
- How getting owners and asset managers on camera more became a game changer.
- A blessing in disguise that didn't slow her down, but woke her up.
- How sometimes taking a step back is the way you take steps forward.
- Normalizing quitting before it becomes a toxic environment.
- Her new role at the Atlanta Apartment Association and how it was surprisingly unintentional.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Join us for an electrifying episode featuring a dynamic speaker, trainer, leader, and now author who is on a mission to spread positivity far and wide. Dive into her remarkable journey from a 25-year career in sales and marketing at The Hershey Company to becoming a passionate advocate for heart-centered leadership and empowerment. Discover how she channels her boundless energy and enthusiasm to inspire positive change in individuals and organizations alike. Learn valuable insights into the transformative power of positivity, the contagious nature of emotions, and the importance of nurturing yourself and others. Tune in as we explore the keys to unlocking your full potential and creating a ripple effect of positivity in the world.
Julie Nee is a speaker, trainer, leader, and now author! She is a passionate teacher of all things positivity. Heart-centered leadership and enthusiasm are her trademarks. She brings a high level of energy and passion to every group she engages. Her first book, Mirror Mirror: Five Reflections to Clear the Fog and Help You Shine launched in 2023 and has been influencing readers to embrace and love the person in the mirror.
Julie brings 25 years of business experience in Sales, Sales Leadership and Marketing, including 19 years at The Hershey Company building business, leading teams and developing people. This experience is the foundation for connecting and engaging with clients around their real business challenges and opportunities. Julie has worked with clients across a wide variety of industries to drive positive change into their organizations.
Website: https://www.julienee.com
Hear from Julie about:
- How our energy and feelings are contagious.
- The positive and negative ripple effect.
- Fan girling over John Gordon.
- Thinking she would be amazing at something, but getting some real reality checks.
- Imposter syndrome and overcoming negative self talk.
- Turning up the dimmer switch in ourselves and shining the light on the world.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events.
Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Registration for EmpowHER 2024 is now open, click here. For sponsorship opportunities, please contact jzhang@streamlinemultifamily.com.
Get ready for an inspiring episode featuring a leader who dedicated over three decades to shaping the landscape of the Greater Charlotte Apartment Association and the Apartment Association of North Carolina. Hear about his remarkable journey from City Planning Degrees at the University of Albany-SUNY and Western Kentucky University to leading two prominent apartment associations simultaneously. Gain valuable insights into the importance of transparency, equity, and ethical leadership in the real estate industry. Tune in as we explore the future of affordable housing, the impact of new development, and the pursuit of economic fairness for all.
Ken Szymanski, spent more than 30 years leading the Greater Charlotte Apartment Association as their Executive Director, and also spent the majority of his career as the Executive Director of the Apartment Association of North Carolina. He fully retired in December 2018.
Ken received the NAA Lifetime Achievement Award for his work in the industry. While this is not all encompassing, his accomplishments include legislative successes, fair housing instructor, and actively involved in the affordable housing conversation. Also a member of the AANC Hall of Fame. Holds City Planning Degrees from the University of Albany-SUNY and Western Kentucky University.
In addition to taking on the dual role of leading GCAA and AANC simultaneously, Ken also held multiple leadership positions at the National Apartment Association over the years, including chairing the Association Executive Council. He was also named Association Executive of the year on two separate occasions.
Interesting note: His main volunteer duty since retiring 5 years ago has been conducting NPR Radio Public Affairs interviews for station WSGE out of Gaston College. 91.7 FM.
Here from Ken about:
- His 1st job in the industry.
- The importance of our industry's reputation and being transparent.
- How he led the GCAA grow from 28K units to 170K units.
- Trend in household formation: 29% of all households are only 1 person who are less inclined to be homeowners.
- How the $1K rent per month is becoming a dinosaur.
- People are stretched more than ever before with rent growth climbing faster than the growth of wages.
- Everyone from the White House down says we need more supply, but who will be doing the development?
- Thoughts on if the shortage on housing will grow past what they have predicted.
- How he keeps up with the industry after retiring for 5 years now.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! Driven by our passion for comprehensive marketing and storytelling, we connect with prospective residents seeking a vibrant lifestyle, not just four walls. With a proven track record, we excel at creating captivating brands and messaging that make a lasting impact. We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Streamline embodies a creative and valuable approach to multifamily asset management and operations, disrupting the industry with our streamlined solutions. Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com !
Get ready for an insightful episode featuring a trailblazing real estate professional whose career spans diverse property types and leadership roles. Explore her journey from industry newcomer to internationally recognized leader, earning prestigious awards and accolades along the way. Dive into her passion for talent development and the urgent need to attract new voices to the industry. Gain valuable insights into talent acquisition, employee burnout, and the transformative power of vulnerability. Tune in as we explore the intersection of real estate, leadership, and personal growth.
Debbie Phillips is an internationally recognized real estate professional with over 30 years of experience with diverse property types. As an entrepreneur, Debbie has a multi-faceted career including developing world class leadership development programs and talent management strategies. Just recently, Debbie was recognized as one of twenty Most Inspiring Women in 2022 by Woman Leaders Magazine. In 2020, Debbie received the J. Wallace Paletou award that recognizes individuals devoted to the betterment of the real estate profession and society as a whole. Debbie was awarded the first Real Estate Award of Excellence as a Certified Property Manager (CPM) in 2015 by the Institute of Real Estate Management (IREM) and received the 2013 Outstanding Educator Award by the National Apartment Association’s Education Institute.
In addition to her private consulting, Debbie serves as President of the Real Estate Career Academy. As part of her workforce development, Debbie serves on numerous boards and advisory councils related to economic development, business and industry partnerships and talent retention. She has become known as the Apartment Doctor as her multidisciplinary approach begins with an emphasis around human capital.
Debbie completed her Ph.D. from Georgia Tech, where her research focused on Resident Satisfaction and Employee Engagement as she developed an Employee Engagement Model for the Multifamily Housing Industry. Debbie also holds a Master of Science degree in Housing & Consumer Economics, with an emphasis in Senior Housing, and a Bachelor of Science degree in Consumer Journalism, both from the University of Georgia. Her Master’s research focused on lifestyle satisfaction for seniors and factors related to increasing engagement in shared housing.
Debbie believes in the philosophy, "You can dream, build and create the most beautiful place in the world, but it takes PEOPLE to make the dream a reality." Debbie’s passion is developing top tier talent that adds value to an organization through increased employee engagement. In addition to teaching and consulting, Debbie is an author and nationally acclaimed speaker.
Hear from Dr. Debbie about:
- Her first opportunity and how her career took off.
- We all have a unique way of letting the light and love shine through us.
- The 100,000 additional workers needed in our industry by 2025.
- Our industry offers a portable career and economic equality.
- How the best talent is made organically.
- The importance of having space for grace.
- The meaning of life is to find your gift, the purpose of life is to give it away.
Subscribe to and review the Multifamily Streamlined Podcast here.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more. Connect with Streamline Multifamily Group.
Join Leslie Mathis on this week's episode of Multifamily Streamlined as she reflects on the race of life, her upcoming half marathon, and the power of perseverance through both. Leslie discusses a transformative journey sparked by insight from a recent chat with Julie Nee. In this episode, we'll dive into the power of resilience when it comes to commitment and the sheer determination to power through challenges: whether it's gearing up for a half-marathon or navigating the complexities of the multifamily industry. Join Leslie as she explores the power of hitting reset, finding your voice, and defining your non-negotiables. And through it all, if you need a helping hand or some expert advice, don't hesitate to reach out. Sometimes you have to walk before you can ever run. Stay tuned for more inspiring conversations to come with some very special guests on the next few episodes of Multifamily Streamlined.
Get ready for a motivational episode featuring a fitness industry veteran and community leader. Uncover the driving force behind her "Be Amazing" mantra and how it has fueled a movement and the creation of a podcast dedicated to women's empowerment. Our guest shares her insights on the transformative impact of fitness on self-esteem and community building. Explore the notion that everyone has a story, and it's the connections within a community that can lead to remarkable transformations. Join us for an uplifting conversation that celebrates the strength, resilience, and power of women in fitness and beyond.
Celia Smart is a wife, mother, career woman, fitness professional, and community leader. She has more than 18 years in the fitness industry as an athlete, coach, and trainer. In 2014 Celia took the position of project manager for Ready Fitness, which is where she combines her extensive sales background and passion for fitness in the design and outfitting of beautifully unique and functional fitness spaces for multifamily, colleges, universities, corporate, and private studios. Cel is a big believer in the power of community, as we can always make a bigger impact on the world working together. From 2018 to 2019, she held an executive board seat on the Greater Charlotte Association. In 2016, she received the Novant Health Healthy Charlotte Volunteer of the Year award. In 2018, Celia competed in Dancing with the Stars Charlotte benefiting Carolina Breast Friends, for whom she raised over $32,000 and won the “Judges Choice” award with her dance pro partner. Celia’s daily mantra is “Be Amazing.” This Mantra has led her to create and host multiple events and the Be Amazing Podcast. The Be Amazing Podcast is a collection of inspirational interviews with amazing people in business and fitness.
Linked In: https://www.linkedin.com/in/celia-smart-0b9b5111/
Website: https://www.celiasmart.com/
Company: https://readyfitness.com/
Podcast: https://sweatnet.com/podcast/
Hear from Cel about:
- Her passion project, Be Amazing, for women to feel empowered, love who they are, and charge forward with their goals.
- How old she's turning this year and looks nothing like it.
- Her journey as a fitness competitor to where she is today.
- Why she has a love for community.
- Overcoming being at her lowest and feeling like a failure.
- Having an inner circle and circles outside of that.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! Driven by our passion for comprehensive marketing and storytelling, we connect with prospective residents seeking a vibrant lifestyle, not just four walls. With a proven track record, we excel at creating captivating brands and messaging that make a lasting impact. We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Streamline embodies a creative and valuable approach to multifamily asset management and operations, disrupting the industry with our streamlined solutions. Ready to elevate your property's performance? Connect with Streamline Multifamily Group.
Join us for an inspiring episode as our guest, a Director of Resident Strategy, takes us through her remarkable career shaped by art, creativity, and community. Learn about her fascinating project, including graffiti parties and on-site artist installations, and how these initiatives have transformed neighborhoods. Dive into her transition from intuitive to intentional, and now strategic, and discover the impact of creating core memories for residents. Uncover the unique synergy between art and the built environment, and the role of community in her purpose-driven career.
Melania Armenta was born in Palm Beach County Florida and raised in the small town of Washington NC. Currently Melania is with Gallery Residential as Director of Resident Strategy. In this role she oversees the resident experience programming, reputation management and coordinates tactical creative projects through art and real estate. Melania has fifteen years of multifamily marketing experience ranging from Class A lease-ups, high rise, stabilized, value-add, and mixed-use developments. She naturally has an affinity for hospitality, creativity, and innovation.
At a previous firm, Melania’s visionary perspective earned her the opportunity to launch a globally award-winning program as innovator of the year for Institute of Real Estate Management. Her artistic commitment in executing big ideas has led her to serve on Atlanta Mayor's LGBTQ Advisory Board with a focus on art and culture. Melania’s experience includes operations, sales, marketing and training.
Melania has lived in Atlanta for the last 19 years. In her downtime, she is happiest on an adventurous weekend hike or road trip with her partner, William.
LinkedIn: https://www.linkedin.com/in/melaniaarmenta
Website: https://galleryresidential.com/
Hear from Melania about:
- The unique synergy between art and the built environment.
- A successful project involving live graffiti artists.
- How art can be a form of catharsis and healing.
- Inviting 3 artists to live on-site and hosting an art debut party.
- How she went from being intuitive to intentional and now strategic in her career.
- Adding a layer of art to take the resident experience to a whole new level.
- How art can be a catalyst to revive a neighborhood.
- Her hope for our industry to realize the value in true community building.
- The resident strategy and how it is the experience, social media, and reputation management.
- How residents don't leave a community when they love what they are part of.
- What she would tell her younger self.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! Driven by our passion for comprehensive marketing and storytelling, we connect with prospective residents seeking a vibrant lifestyle, not just four walls. With a proven track record, we excel at creating captivating brands and messaging that make a lasting impact. We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Streamline embodies a creative and valuable approach to multifamily asset management and operations, disrupting the industry with our streamlined solutions. Ready to elevate your property's performance? Connect wit
Join Leslie Mathis in this self-reflecting episode as she reflects on the subtle signs and unexpected messages that have shaped her January. From a timely Instagram quote to a motivational video, Leslie shares stories that highlight the magic present in our daily lives. Explore the theme of choices over circumstances, and learn how being attuned to the signs around you can guide you through the uncertainties of 2024. Get ready for an insightful episode that encourages you to slow down, observe, and embrace the magic within your own journey.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! Driven by our passion for comprehensive marketing and storytelling, we connect with prospective residents seeking a vibrant lifestyle, not just four walls. With a proven track record, we excel at creating captivating brands and messaging that make a lasting impact. We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Streamline embodies a creative and valuable approach to multifamily asset management and operations, disrupting the industry with our streamlined solutions. Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com ! Streamline your path to success and partner with us.
Dive into the captivating journey of a multifamily architect with a deep passion for art and math. Join us as she unveils her love for urban living and the unique challenges and joys of crafting multifamily housing projects. Discover the secrets behind the scenes, from the initial concept to the orchestration of a diverse team to bring a four-year project like Margaux Midtown to life. In this episode, she shares insights into the hidden world of architectural design and the fascinating dance of creativity, collaboration, and determination.
Hannah Mallory is an architect, currently working in the role of project manager at Housing Studio in Charlotte North Carolina. With over 9 years of experience, she has contributed to the design and documentation of numerous multi-family and mixed-use projects throughout the Eastern United States.
In her current role, Hannah has managed a variety of project types including several large suburban garden apartment complexes, a rural 95-unit affordable housing development, urban-sited mixed-use high-rise/mid-rise developments, and a high-rise adaptive reuse renovation – from concept to completed construction documents.
Hannah’s work exemplifies her desire to maintain key design concepts throughout the construction documentation phase as well as her desire to provide clients and the end user with the best possible product. She enjoys the complexities of managing a team and coordinating with professionals across various fields in an effort of working towards the common goal of creating extraordinary spaces. As an Associate at Housing Studio, Hannah leads efforts related to the organization and operation of the firm alongside other members of the leadership team.
Hannah is a member of the American Institute of Architects where she has both assisted and lead the planning of events for members of the AIA Charlotte chapter and the community beyond.
Company: http://www.housingstudio.com/
Hear from Hannah about:
- How she discovered her passion for architecture.
- Why she gravitated towards housing and specifically urban housing.
- What an architect does when designing and working on a multifamily project.
- The symbiotic relationship of living and experiencing life that informs her work.
- What she does to recharge and maintain her creativity.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! Driven by our passion for comprehensive marketing and storytelling, we connect with prospective residents seeking a vibrant lifestyle, not just four walls. With a proven track record, we excel at creating captivating brands and messaging that make a lasting impact. We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Streamline embodies a creative and valuable approach to multifamily asset management and operations, disrupting the industry with our streamlined solutions. Ready to elevate your property's performance? Connect with Streamline Multifamily Group atwww.StreamlineMultifamilyGroup.com ! Streamline your path to success and partner with us.
In this episode, Leslie's daughter, Kinsey Mathis, shares her unique perspective on interior design, from attending design meetings with industry leaders to going on a model install at a young age. Gain a behind-the-scenes look at her experiences, insights into her passion for design, and memorable New York moments. Explore her entrepreneurial venture with Kiki's Snack Shack and the valuable lessons she's learned about hard work and setting goals. Discover her aspirations for 2024, including expanding her knowledge in design and a love for concerts. Join the conversation on goals and celebrations.
Streamline Multifamily Group is your specialized consulting partner for multifamily operations, training, and more! Driven by our passion for comprehensive marketing and storytelling, we connect with prospective residents seeking a vibrant lifestyle, not just four walls. With a proven track record, we excel at creating captivating brands and messaging that make a lasting impact. We offer consultative support in project management, construction, development, renovations, auditing, and also organize industry events. Streamline embodies a creative and valuable approach to multifamily asset management and operations, disrupting the industry with our streamlined solutions. Ready to elevate your property's performance? Connect with Streamline Multifamily Group at www.StreamlineMultifamilyGroup.com ! Streamline your path to success and partner with us.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Learn more about Streamline Multifamily Group!
In this episode, Leslie Mathis unwraps the whirlwind that was 2023, sharing the victories, challenges, and the important lessons learned. Explore how Leslie balanced professional wins with personal heartaches, learning to hold joy and sorrow simultaneously. Jump into the challenges and triumphs that marked Leslie's path, discovering the lessons she carries into the new year. As she sets the stage for 2024 with the guiding word 'discipline,' learn how Leslie plans to navigate the new year with intentionality and a fresh perspective.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Learn more about Streamline Multifamily Group!
Leslie Mathis wraps up the year with a candid recount of survival and celebration, exploring the relief of making it through a challenging period. She reflects on her biggest career year and shares why live music and the stories told on stage are the fuel for her soul. Unpack the questions of 'Is showing up enough?' and 'What is good enough?' as Leslie shares her thoughts on these universal struggles. Stay tuned for a sneak peek into Leslie's planning for 2024, from goal setting to selecting a guiding word for the year, offering a roadmap for the upcoming new season. Wishing you a joyous New Year!
In this episode, explore the dynamic journey of a high-risk tolerant entrepreneur as she shares her remarkable road from congressional work to tech leadership. Dive into the complexities of impactful technology, emphasizing seamless processes and safeguarding customers, data, and workflows. Explore her transition from an operator to a tech pioneer, recognizing the critical role of partnerships in enduring success. Concluding with entrepreneurial wisdom, she imparts valuable lessons for her younger self and unveils three key strategies that define her journey and contribute to her team's triumphs.
As Founder and CEO of Tour24, Georgianna Oliver has extensive experience as an entrepreneur and innovator in the proptech space, having built and sold several businesses including EverGreen Solutions and AptBudget both sold to RealPage, and most recently Package Concierge, which was sold to Gibraltar Industries (Nasdaq:ROCK) in 2017. She is a member of the Multifamily Technology Entrepreneur Conference (MTEC) and National Multifamily Housing Council (NMHC) advisory boards and a founding board member of the National Leased Housing Association (NLHA) Education Fund. Georgianna serves as a Forbes Business Council Advisor and a contributing writer for the Leadership Network at Entrepreneur.com. Throughout her career, Georgianna has leveraged technology to disrupt and modernize the multifamily industry.
LinkedIn: https://www.linkedin.com/in/georgianna-w-oliver-5202484/
Website: https://www.tour24.io/
Hear from Georgianna about:
- Her journey from working on Capitol Hill to becoming a tech entrepreneur.
- The $1.8 million investment to rebuild Tour24's platform.
- Never underestimating your competition.
- Why she transitioned from operations to technology.
- How your success is based on your partners.
- How Tour24 came to life.
- The high risk tolerance she has and how it has led to her success.
- Her helpful tips to accomplish any goals.
- The important lessons she would tell her younger self.
- The 3 strategies she requires of her team that also contributes to her success.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Learn more about Streamline Multifamily Group!
Embark on a transformative journey as our guest shares his unique experience of completing a "full circle" in the multifamily industry. From the operational trenches to the vendor realm and back, this episode unveils the insights gained, lessons learned, and the holistic perspective that comes from navigating both sides of the industry. Discover how our guest became a strong operator, propelled by a remarkable work ethic and the guidance of a wonderful mentor. Hear stories from his early days in a small firm, engaging in construction, development, and management, all providing unique perspectives on business growth. Join us in exploring his passion for servant leadership, where the whole is truly better than the sum of its parts. Gain valuable insights into his approach of being a knowledge resource, giving feedback, and explaining the "why" that has fueled his success.
Bob Metzger has served the multifamily industry for over 20 years. Starting onsite at a small community in Durham North Carolina, Bob’s operational journey focused mostly on the southeast as a Community Manager, Regional Manager, Vice President of Property Operations, and Vice President of Asset Management. These roles included responsibilities for stabilized properties, lease up properties, multi-site management, platform operations, policies and procedures implementation, software management, and financial asset oversight. The past seven years has been spent with RealPage as a team member on the Revenue Management product platforms. For most of his time at RealPage, Bob served as a Consultant, Trainer, and Implementation team member supporting customers in the launching of YieldStar and AI Revenue Management from both an individual contributor and team leader perspective. In 2023, Bob joined the Pricing Advisory side of the table as a Senior Manager supporting a team of 8 Pricing Advisors. In July 2023, Bob found his way back to the owner/operator side of the business as a Multifamily Revenue Management Director for TA Realty, a private equity firm out of Boston, owning 47 multifamily assets in 12 states. This role is designed to add incremental yield to the firm through proactive engagement with Asset Management and Operators in pricing, occupancy, and operational strategies. In giving back to the industry, Bob served on the Triangle Apartment Association Board of Directors including President in 2014. Originally from Philadelphia, Bob lives in the Raleigh North Carolina area. He is married with a young daughter, a Great Dane, and way too many cats. In his spare time, Bob enjoys Philadelphia sports, North Carolina State sports, travel, European soccer, golfing, and landscaping.
LinkedIn: https://www.linkedin.com/in/robertlmetzger3
Company: https://www.tarealty.com/
Hear from Bob about:
- His transition to the multifamily industry from self storage management.
- What helped him become a key operator.
- The important perspective of value versus dollar and cents.
- His thoughts and passion about servitude leadership.
- The thing he works on all the time with his team.
- What tool he uses to stay on top of things.
- Why 1 on 1 meetings are so critical.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Learn more about Streamline Multifamily Group!
Tune in to explore the fascinating world of multifamily interior design with the stellar design team of Shelton Taylor + Associates. Gain insights into their strategic approach and learn why involving the design team early in the process is a game-changer. Discover the symbiotic relationship between operations and design, driving higher leasing rates, reduced concessions, and exceeding underwriting expectations. Our guests share the intricacies of their successful design process for new apartment developments and reveal insider perspectives on the latest design trends.
In 1991, Judith Shelton identified an opportunity to leverage her knowledge and skill to greatly impact the development of multi-unit residential properties. For the last three decades, she has remained at the forefront of our design processes as we breathe life into residential multi-family dwellings.
Since then, Shelton Taylor + Associates has steadily grown into an industry-leading team of interior designers as we expand on her expertise. Katherine Hawks joined STA over a decade ago as a design assistant and worked her way up to Vice President of Design Development. She oversees the company’s project pipeline and is responsible for consistency in streamlining the design, implementation and execution process. Senior Designer Maggie Higley has been a vital part of the STA team since 2015 and has gained experience in almost every facet of the design and procurement process along the way. Today, she designs and manages upwards of 10 projects at a time.
Company Website: https://sheltontaylor.com
LinkedIn: https://www.linkedin.com/in/judith-shelton-b9009912
LinkedIn: https://www.linkedin.com/in/katherineleicht
LinkedIn: https://www.linkedin.com/in/maggie-higley-0829a757
Hear from the Shelton Taylor Team about:
- Their story on getting into interior design.
- The common misconceptions people have about their work.
- The responsibility they have to ensure compliance with local codes and ADA.
- How they help avoid costly change orders on a project down the line.
- Building strong relationships with trades and operations.
- Working with operations to get a project leased faster and at a higher rate.
- The design trends they are excited about.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Learn more about Streamline Multifamily Group!
In this episode, we dive into the powerful strategy of closing out 2023 with a bang. Leslie Mathis shares insightful tips on separation season, urging you to rise above the temptation to coast in the final month. Learn how a laser-focused approach can give you a competitive edge over your competitors who are winding down. Leslie guides you through reviewing outstanding invoices, handling accruals, and setting the stage for a clean slate in 2024 that will make a huge impact. Don't just survive; thrive into the new year with a clean slate!
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Learn more about Streamline Multifamily Group!
Embark on a journey of reflection in this episode as Leslie Mathis shares her lessons from the year. Dive into the thoughts of chasing dreams, running your own race, and showing up as the best version of yourself. Leslie unravels the transformative magic that happens when you cease comparing yourself to others and create space by silencing the noise. Discover the silver lining in challenging times and the strength derived from strategic focus and resilience. Leslie emphasizes the importance of gratitude to reset your perspective. Witness the impact of leading by example, the significance of self-investment, and the value of life coaching. Be inspired by Leslie's passion as she shares the non-profit initiative, Rise Up Girls, designed to empower young girls with a strong foundation. As Leslie extends her heartfelt gratitude, join her in embracing the Thanksgiving holiday and finding joy in every moment.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Join us for a fun and insightful 12-month check-in with Melanie Whitlock, Asset Manager for Streamline Multifamily Group and Woodfield Development. She wants listeners to get in on the conversation and introduces polls on a few hot topics. She discusses finalizing budget approvals for 2024, and reflects on the challenges and highlights of the past year. Emphasizing the importance of working smarter in reporting processes and saving time, she also explores the idea of increased productivity with hiring a personal driver. Melanie shares insights of the last 12 months, focusing on intentional efforts and strategies to streamline her responsibilities and be more present. The EmpowHER conference is touched on as Melanie and Leslie look back at the big event. Her plans for the next year take center stage as she outlines strategies for team success in navigating upcoming challenges. This episode offers interesting insights into leadership, strategic planning, and personal growth.
Melanie Whitlock is a native of Hemingway, SC and moved to Charleston, SC in 2007 to attend Charleston Southern University to obtain a bachelor's degree in education. She started her career at CSU in college housing and then moved to Rome, GA to become the Assistant Dean of Students at Shorter University, where she also obtained a Master of Arts in Leadership. Life brought Melanie back to Charleston in 2016 where she started in the property management industry as a leasing professional. She quickly moved up to community manager in the Daniel Island market. Shortly after she was promoted to Regional Property Manager to oversee the Charleston, Myrtle Beach and Greenville markets. She has worked for clients including Woodfield Development, MetLife, Prudential, Johnson Development Associates, Orange Capital, The Beach Company and Collins Group. Her primary focuses are centered around operational excellence and streamlined communication with third party property management groups.
Melanie and her husband Drew (who also builds apartments for a living), currently reside in Hemingway on her family farm. In her spare time, she loves to spend time with her family, boating, playing the piano and singing for her church and of course shopping.
LinkedIn: https://www.linkedin.com/in/melanie-whitlock-ma-6b713210a/
Company: https://streamlinemultifamily.com/
Hear from Melanie about:
- A few debatable topics between her and Leslie.
- How 2024 budget approvals are coming along and related challenges.
- Lessons learned with opening new deals.
- Better reporting process to work smarter and reduce emails.
- Some highlights from her 1st year as an Asset Manager.
- Emceeing the EmpowHER event and her takeaways.
- Keeping up the pace and prioritizing when everything is important.
- Helping her teams strategize and pivot when necessary.
- Her goals for 2024 to be focused and mentor others.
Subscribe to and review the Multifamily Streamlined Podcast here.
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Register for EmpowHER 2024 here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
In this episode, we explore servant leadership and its role in developing true leaders within organizations. Our guest, an executive leader for over 20 years, raises concerns about the overemphasis on results, potentially overshadowing the importance of genuine leadership in creating attractive workplaces for top talents. We discuss the benefits of enabling professionals to expand their skillset and explore the many career paths in multifamily. We also dive into the need for our maintenance teams to work hands on to retain the necessary knowledge to troubleshoot issues that inevitably arise. Prioritizing critical tasks and the significance of stress relief techniques are also touched upon. This episode offers valuable insights for multifamily leaders passionate about authentic leadership and developing future leaders.
Kevin Owens is a strong, experienced, and influential leader who prioritizes fostering trust, building consensus, and putting people first. He is respected for his compassionate, honest, and direct approach to leadership and team building. He is known by those with whom he interacts for his integrity, professionalism, and commitment to excellence.
Here from Kevin about:
- How he turned a vacant unit into a training unit for maintenance.
- Why more hands on opportunity results in better retention.
- The importance of servant leadership and focusing on others.
- The idea of heart mechanism versus head mechanism.
- Getting in the trenches with his team.
- The importance of focusing on TODAY.
- Finding an outlet to relieve stress and get things off your mind to reset.
Subscribe to the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
In this episode, we sit down with a veteran in the multifamily industry. Our guest has a remarkable journey, shaped by her deep-rooted family ties to the business. With a career spanning over three decades, she shares insights into the multifamily world, from market rate to affordable housing. Her advice for aspiring professionals is invaluable: embrace learning, ask "why," and don't limit yourself to your job description. Join us to explore the multifaceted nature of the industry and the evolving workforce that demands a different approach to leadership. Discover her empowering message about breaking free from your comfort zone and embracing every opportunity to learn and grow.
Tami Fossum is the Vice President of Operations for RPM Living. Tami has been in the multifamily industry since 1989. She has an extensive background in both the development and property management of conventional and affordable multifamily properties. Tami holds her Certified Apartment Portfolio Supervisor (CAPS), Certified Property Manager (CPM) and Housing Credit Certified Professional (HCCP) designations, as well as her Real Estate Broker’s licenses in North Carolina and Salesman’s License in South Carolina.
Tami has been actively involved in the Greater Charlotte Apartment Association (GCAA) since 1993, serving as its’ President in 2010 and a founding member of the GCAA’s Education Foundation serving as President in 2013 and 2014. She has been recognized through-out her career with numerous multifamily related industry awards through the GCAA, National Apartment Association (NAA) and Institute of Real Estate Management (IREM). Tami has actively served at a committee level for NAA since 2009. She was an Adjunct faculty member for Rio Salado community college for their property management program and is a NAAEI faculty member and subject matter expert.
Hear from Tami about:
- Her diverse roles in the industry.
- How the loan of an asset impacts everything.
- Her passion for affordable housing.
- Everything needing a checklist so people know what to do.
- Rat brain survival mode.
- Having to go above what you are paid for to learn and grow.
- Staying connected to your people by listening.
- Creating a safe environment where someone can share they are failing the team, but it doesn't mean they are a failure.
Sponsor:
This episode is brought to you by Package Solutions. Why not turn the package problem into the opportunity to delight your residents? Package Solutions, Inc. – makers of HelloPackage offers the RIGHT mix of software, hardware, service, and space to provide immediate access to packages. They're the RIGHT partner, specializing in both package and delivery driver management. Schedule a demo with them, and learn how they’ll get you out of managing packages with their onsite solution – and get your staff back to leasing apartments.
Subscribe to the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
In this episode, we sit down with a multifamily industry legend and Hall of Famer who has dedicated four decades to shaping the industry and fostering diversity and inclusion. Discover her journey from a chemistry and psychology background to becoming an industry influencer, with several executive leadership roles in the public and private sector, as well as with the National Apartment Association (NAA). She shares her insights regarding education, the critical role of credential programs, and the need to expand opportunities for women in multifamily leadership. She also gives advice for those looking to advance their careers and emphasizes the importance of self-care, diverse representation, and unwavering passion for making a positive impact.
Alexandra Jackiw is Chief Operating Officer of Argenta Property Management Group where she oversees the corporate functions and business development for its affiliated management companies. Active in professional organizations, Alex served as Chairman of the Board of the National Apartment Association (NAA) in 2013 and President of the NAA Education Institute in 2008/2009. She is a respected industry speaker and has presented programs to industry trade groups throughout the U.S. and Canada. In 2013, Alex established the Alexandra Jackiw Diversity & Inclusion Scholarship to increase diversity and inclusion within the multifamily property management industry. Alex received the NAAEI Apartment Career and Education (ACE) Award in 2011 in recognition of her commitment to training industry professionals. In 2012 Real Estate Forum Magazine named Alex a “Woman of Influence in Real Estate” and in 2013 the Institute of Real Estate Management named her as one of the “Women Changing the Face of Property Management.” She was honored in 2015 as a “Woman of Influence” by the Indianapolis Business Journal and she was inducted into National Apartment Association Hall of Fame in 2018. Alex is a graduate of the University of Rochester and received her M. Ed. from Ohio University.
Hear from Alex about:
- How she started in the industry, in the public housing sector.
- Balancing the human touch in a world of high tech.
- How she became so involved and passionate about training.
- Why case studies and storytelling make more impact on our teams.
- Instituting the "Ask Alex" calls that helped her learn more from her teams.
- Women representation at the corporate level.
- Hiring good people and getting out of their way.
Subscribe to the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Join us every Thursday at 8:00 AM EST for Rise and Shine with Streamline. ALL ARE WELCOME.
Early registration is available for EmpowHER 2024 in Charleston, SC. Register here and enter code EARLYBIRD24. Sponsorship opportunities will be available soon.
Join us for a captivating conversation with a multifamily leader whose journey took a turn towards self-improvement and mindfulness. Discover how overcoming a fear-driven mindset and how undergoing profound personal work reshaped his life. Dive into this candid conversation about trauma therapy, neuroplasticity, the power of daily affirmations, and how he found freedom and validation from within.
Skip Huddleston started out in Multifamily on the owner/management side becoming VP of Residential Property Operations with SYNCO Properties. Served on the GCAA and AANC BODs and was a CAM instructor. Moved to the vendor side with AAPCO Group in 2000 and has helped build AAPCO into one of the most trusted and successful national Multifamily general contractors in the US. Born in California, raised and still lives in Charlotte. Married to wife Linda for 32 years with 5 grown children and 2 grandchildren.
Hear from Skip about:
- How the trajectory of his life changed after meeting the Founder of SYNCO Properties.
- No longer operating through fear.
- Self-validation versus validation from external factors.
- His goal of being mindful and present.
- Incorporating a gratitude perspective on life.
- The Charlotte Trauma Awareness Initiative concept he is working on.
- Prioritizing where his successes/failures in business aligned with who he was as a person and how he valued himself.
- Having the courage to be transparent and vulnerable.
Sponsor:
This episode is brought to you by Package Solutions. Why not turn the package problem into the opportunity to delight your residents? Package Solutions, Inc. – makers of HelloPackage offers the RIGHT mix of software, hardware, service, and space to provide immediate access to packages. They're the RIGHT partner, specializing in both package and delivery driver management. Schedule a demo with them, and learn how they’ll get you out of managing packages with their onsite solution – and get your staff back to leasing apartments.
Subscribe to the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Join us every Thursday at 8:00 AM EST for Rise and Shine with Streamline. ALL ARE WELCOME.
In this episode, Leslie is joined by a seasoned entrepreneur and CEO with an impressive 22-year track record in property management and advertising. She's a female-founded and led company that's revolutionizing multifamily marketing and more.
Discover how small changes can yield significant results as our guest advocates for property managers and shares her keen insights. She doesn't just identify frustrations; she actively works on solutions to make processes easier and more efficient. Overhauls can be overwhelming. But small, sustained changes can make a huge impact over time! Learn about the power of changing your scenery and seeking guidance from leaders to re-prioritize effectively.
Barbara Savona is an entrepreneur and CEO with over 22 years of experience in the property management and advertising industries. She is the CEO and Co-Founder of Sprout Marketing, a multifamily platform designed to make personalized multifamily touchpoints easy. She is also the host of the Marketing Home Marketing You podcast.
Barbara's grassroots approach to multifamily marketing is informed by her diverse background as a property manager, regional supervisor, advertising executive, and branding strategist. Her philosophy focuses on small, consistent changes that deliver big results, and her clients consistently praise her innovative yet practical approach.
In addition to her success as a business owner, Barbara is a nationally recognized speaker and a graduate of the AIT program. As a branding and marketing strategist, she has helped countless professionals elevate their brands and achieve their marketing goals. Barbara is also a Certified Functional Wellness Coach. Her unique approach to business incorporates a focus on wellness, ensuring that her clients and colleagues are supported in their personal and professional lives. Barbara lives in a shipping container house in the Texas Hill Country with her husband, Doberman, and twelve chickens.Hear from Barbara about:
- How she took the leap of faith to start a company.
- The importance of observing how media is consumed.
- Investing money in yourself.
- How small things or changes can make a big difference.
- Her list of frustrations.
- Why stress work is not your best work.
Subscribe to the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Join us every Thursday at 8:00 AM EST for Rise and Shine with Streamline. ALL ARE WELCOME.
In this inspiring episode, we're honored to host the President & Founder of Warrior 360, a distinguished leadership and organizational development company. With 14 years of military service as a U.S. Army officer in the Infantry and Special Operations communities, his leadership journey is nothing short of remarkable.
Brad's passion lies in driving value for companies and teams through authentic relationships, trust-building, and leadership development. Explore the importance of helping others realize their extraordinary potential, defining expectations as a leader, and providing feedback to eliminate blind spots. Join us for this compelling conversation on making positive and intentional choices, avoiding the victim mentality, and embracing a "1 team, 1 mission, 1 fight" mindset for success.
Brad Israel is committed to the study and application of leadership. On 9.11, Brad took on the responsibility to serve his country and lead men in combat. He has deployed all over the world as an Airborne Ranger & Green Beret.
Some of Brad’s awards and decorations include two Bronze stars, an Army Commendation Medal with a “V” device for valor in battle, a Meritorious Service Medal, a Combat Infantryman’s Badge, an Expert Infantryman’s Badge, an Airborne Tab, Ranger Tab, and Special Forces Tab.
Brad is a 2017 Presidential Leadership Scholar and a TEDx speaker.
Brad drives value with companies and teams through building on genuine relationships & trust, leadership development, and the impact we can have on one another. He has worked with companies in size from Startups to Fortune 500 corporations.
Brad’s greatest accomplishments are marrying his wife Anna and raising their three wonderful and energetic boys, Lyon, Jackson, & Hutch.
Hear from Brad about:
- The event that prompted him to take action and change his life completely.
- Showing up, learning, and asking questions to find your dance floor.
- The lessons he learned leading men in combat.
- People around you have extraordinary potential and your job as a leader is to help them realize that.
- The importance of trust and transparency.
- How defining expectations and coaching is never ending.
- Giving feedback and receiving it - no blind spots.
- Inviting your team in with 1 Team, 1 Mission, and 1 Fight.
- How crucial mid-level leadership is - they are the force multiplier.
- Coaching up or coaching out.
- His mantra, Choices over Circumstances.
Subscribe to the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Join us every Thursday at 8:00 AM EST for Rise and Shine with Streamline. ALL ARE WELCOME.
Upcoming EmpowHER event on 10/10/2023 in Nashville, register here.
In this episode, Leslie Mathis chats with a remarkable leader and his journey from being a maintenance supervisor to a successful corporate executive. Drawing from his impressive background in both corporate leadership and the United States Air Force, he offers profound insights into the world of company culture and how those experiences have shaped his passion and understanding. He defines company culture clearly and helps us understand how it grows in an organization.
Discover the two pivotal types of company culture: the culture of freedom and the culture of control, and how they impact your organization's success. Our guest emphasizes that culture naturally evolves, whether you're actively shaping it or not. When left unchecked, unintentional culture becomes the dominant personality of your organization. Listen in to learn why it's crucial to be intentional about your company's culture and how it can be a powerful catalyst for growth and success.
During Bill Nye's 30-year career in property management, he worked as a maintenance supervisor, property manager, regional manager, President, COO and CEO.
Before starting his career in property management, Bill served in the United States Air Force as a flight engineer aboard the C-141 Starlifter. In 1984 he was named one of the Outstanding Airmen of the Year for the Air Force and was honored at a dinner at the White House by President Ronald Reagan. His final year in the Air Force he served as part of the crew on Air Force One under President George H.W. Bush.
While serving in the Air Force, Bill graduated from the Air Force Leadership Academy and that was the catalyst for his career as a successful leader in the military and private sector. After successfully running two multi-family organizations, Bill launched his career as a speaker, trainer and author. He talks about leadership, team building and company culture. As a speaker, he has appeared at events in 48 states and has inspired and entertained thousands of people.
Hear from Bill About:
- How he started his career in multifamily as a Maintenance Supervisor.
- The one thing that every employee in every industry in every position wants.
- The speech he delivered in the Leadership Academy of the US Air Force.
- His clear definition of culture and the 2 types there are.
- The loud minority and staying true to you convictions and values.
- His warning to leaders - embrace technology, but don't lose your humanity.
- Ken Blanchard's book - Leadership and the One Minute Manager
Sponsor:
This episode is brought to you by Package Solutions. Why not turn the package problem into the opportunity to delight your residents? Package Solutions, Inc. – makers of HelloPackage offers the RIGHT mix of software, hardware, service, and space to provide immediate access to packages. They're the RIGHT partner, specializing in both package and delivery driver management. Schedule a demo with them, and learn how they’ll get you out of managing packages with their onsite solution – and get your staff back to leasing apartments.
Subscribe to the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Join us every Thursday at 8:00 AM EST for Rise and Shine with Streamline. ALL ARE WELCOME.
Upcoming EmpowHER event on 10/10/2023 in Nashville, register here.
In this episode, Leslie Mathis, dives into the wisdom of not waiting for the "perfect time" to make significant life changes. She shares a profound analogy from her husband about the pursuit of parenthood that has resonated with her throughout her journey. She applies this insight to various aspects of life, including career advancement, entrepreneurship, and personal growth. Discover why waiting for the ideal circumstances to pursue a promotion, launch a side hustle, or invest in personal development often leads to missed opportunities. Learn how embracing imperfection and taking action can be the catalyst for transformative change. Leslie reflects on her own entrepreneurial journey, which began eight years ago with determination, even in the absence of a perfect setup. She highlights the importance of adaptability, the willingness to pivot, and the value of personal growth in achieving long-term success. Join us for this candid conversation about seizing the moment, regardless of its imperfections, and celebrating the journey's evolution over the years and months, including the remarkable process of planning EmpowHER for the past year, which promises to make the event even more inspiring.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Upcoming EmpowHER event on 10/10/2023 in Nashville:
https://tinyurl.com/EmpowHERevent
Get ready for a high-energy episode with an exceptional professional hype girl, a supermom of three, and a multi-preneur who's here to reveal her success strategies. With a passion for building businesses and lifting people towards their goals, she'll inspire you to believe in yourself like never before. Join us as we unravel the power of self-comparison and self-competition; the only person you need to challenge is the one you see in the mirror. Discover how embracing life coaching transformed her and why the people you choose to surround yourself with matter. Dive into the art of pivoting and learn to trust your instincts for a more fulfilling life. We only get one shot at this journey, so why not commit to following your intuition and stepping into your full potential? Tune in to explore the choices that shape your business, your life, and your unique journey.
She's a military wife and hot mess mom of 3. A multi-prenuer currently focused on growing her life insurance agency and helping others become their best version of themselves.
Kristina says: New You - Next Level - the key to your business success is in the mirror. If you want to level up your success - you must level up YOU. The ONLY person you need to be comparing yourself to is YOU. The only person to be competitive with is YOU.
Hear from Kristina about:
- How she became a professional hype girl.
- The people who can build us up and the people who can drain us.
- Self-sabotage and how the struggle is you.
- The power in your life comes from pivots and knowing that you can trust yourself when it's time.
- Owning who you are and giving others the freedom to do the same whether its successes or failures.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Want to learn more about the upcoming EmpowHER women's event happening in October in Nashville? Interested Attendees click here. Interested Sponsors click here.
$500 Flight Giveaway to EmpowHER, click here! Ends 9/22/2023.
Step into the spotlight with us in this fascinating episode as we tap into the expertise of a seasoned strategist. Get ready to revolutionize your approach to personal branding, aligning it with the pulse of 2023. It's not just about showcasing your greatness anymore; it's about narrating your triumphs in a way that resonates deeply. Join us as we explore the world of personal branding and uncover how to redefine your image, solidifying your stance as a person of impact and influence. Our guest's clients have transcended the shadows, stepping into the limelight with media invitations, game-changing opportunities, and more. Discover her ingenious techniques for shedding old, limiting beliefs and let your personal brand flourish. Tune in for a sneak peek of the powerful insights she's bringing to EmpowHER, and be prepared to level up your personal branding game.
Lauren C. Nelson is the Founder & CEO of Partner for Impact and The Powerhouse Era, which provides consulting and personal branding services across the globe.
For nearly the last 10 years, she’s been a high-level strategist and trainer for government agencies and organizations worldwide. She’s a first-generation entrepreneur with a background in business and a “PhD in Transforming Challenges into Opportunities”.
She’s been featured in NY Times Magazine, LA Weekly as one of the Top 15 Inspirational and Successful Women Entrepreneurs, and she’s been named the 2023 Top Corporate Consultant by the International Association of Top Professionals.
Hear from Lauren about:
- The key moment that shifted her towards a personal brand platform.
- The balance between bragging and sharing your successes in a meaningful way.
- How your victory is your authority.
- The importance of authenticity and vulnerability.
- The functional person and the vital person.
- Reframing your current beliefs that do not serve you.
- The digital age and how you are what the internet says you are.
- How personal branding is backed by strategy.
- A sneak peek of her presentation at EmpowHER about Powerhouses!
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Want to learn more about the upcoming EmpowHER women's event happening in October in Nashville? Interested Attendees click here. Interested Sponsors click here.
$500 Flight Giveaway to EmpowHER, click here!
In this episode, Leslie Mathis has the privilege of speaking with a remarkable athlete turned performance coach who is setting the stage for a personal development revolution. Drawing from her athletic background, she's helping her clients achieve forward momentum in their lives. Tune in as we delve into her unique approach of coaching to make incremental progress. Learn how these small steps can lead to excitement, happiness, and a profound sense of accomplishment. Life's curveballs are no match for our guest's expert advice. She generously shares her tools and strategies to navigate these moments and recalibrate when life takes an unexpected twist.
Paige has been leading women as an entrepreneur for nearly 5 years now. As a Performance Coach, she’s worked with 1,000s of women guiding them quickly and efficiently to the results they desire. Women start businesses, land promotions and create newfound time and financial freedom with a new work/life harmony.
Paige’s success is from her background in athletics. She has 11 years of collegiate softball experience both as an athlete and as a coach. She uses tested and proven tools and examples in teamwork, leadership, positive psychology and mindset to lead her clients to their desired successes.
She is the podcast host of The Women in the Arena, she runs Magnetic - The Mastermind and The Leadership Accelerator.
Hear from Paige about:
- Not feeling the burn in her belly and what she did about it.
- The 60,000 thoughts we have a day and how 90% of that is repetitive.
- The mind being a garden - pull the weeds and plant the seeds.
- Creating a wins list to acknowledge the progress you've made.
- Helpful strategies to be more organized and productive.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Want to learn more about the upcoming EmpowHER women's event happening in October in Nashville? Interested Attendees click here. Interested Sponsors click here.
This is part 1 of a 4-part series featuring the speakers for EmpowHER 2023**
Are you ready to transform your life from the inside out? Tune in to our latest episode as Leslie Mathis explores the world of mental fitness with a Life Coach who's on a mission to empower minds and elevate lives. Discover the power of intentional living and mental strength. Join us as we unpack the concept of mental fitness and explore practical strategies to unlock your full potential.
Lee Carter is a female veteran and owns Carter Life Coaching & Consulting. She is a board certified Life Coach (BCC) who specializes as a Mental Fitness Coach. She is originally from East Los Angeles and left LA at the age of 17 with $10 in her pocket and a determination to create a great life. She is thankful for her 5 years in the Air Force where she grew and developed crucial skills in leadership; planning and organizing; building and working in teams, and a host of other valuable skills. She holds a Masters in Education from Georgetown College (in Georgetown, KY) and a Masters in Guidance and Counseling from Auburn University Montgomery (in Montgomery, AL)...did I mention she dropped out of high school after 10th grade?
The majority of her career was spent in the Educational community as a certified school counselor. Additionally, she has served as a counselor in some non-profit settings. She transitioned from counseling to coaching about 2 years ago and loves the shift of using her counseling knowledge and experiences to champion her clients to live intentionally, successfully, and happily (and yes all three are possible!) by creating sustaining and empowering life practices. Visions and goals are exciting, but how do we maintain the momentum in the day to day?
Currently, she lives in the Florida Panhandle with her husband, Craig, and is so fortunate to have her adult kids, Zac and Abby, live close by….tho’ they complain that her favorite kids are her dogs (and I “take the 5th” on answering that).
Lee loves to exercise, travel, make memories with her family & friends, read, and lots of other nerdy stuff
She’s had the amazing privilege of working with hundreds of children, families, and individuals throughout her life, and continues to be amazed at how truly beautiful, creative, and tenacious people are!
Hear from Lee about:
- Having an active role in managing our thoughts and emotions.
- How our brains are wired for survival.
- Why we tend to highlight negative versus positive thoughts.
- A 3 step process based on Dr. Dan Siegel to shift your thinking.
- Great tools to help anyone reset and be more intentional.
- Speaking at EmpowHER about shifting mindset and how we view challenges - practice will be life changing in both personal and professional life.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Want to learn more about the upcoming EmpowHER women's event happening in October in Nashville? Interested Attendees click here. Interested Sponsors click here.
Join us as Steve sheds light on his philosophy of respect and equality for all team members, regardless of their positions. He shares how his upbringing taught him the values of kindness and respect, shaping his approach to leadership. Steve also shares his outlook on the untapped potential of the maintenance sector in the multifamily industry, a treasure trove of opportunities that often goes unnoticed by the public. He firmly believes that this profession is not just a job but an honorable calling, centered around providing safe and clean homes for all.
Steve Hayworth started in multifamily management as a groundskeeper in 1985. He quickly learned the industry by turning apartments and completing service orders. Steve worked his way through the ranks as Technician, Assistant Service Manager and Service Manager within the first year. He went on to be a Service Manager at several properties and was promoted to a Regional Maintenance Coordinator in 1998. After 10 years as a Regional, Steve was promoted to Director of Maintenance for a top 50 management company. In April 2022 Steve decided to move into the construction services group with another top 50 management firm but quickly realized this was not his niche. This is when he decided to come onboard with Chadwell Supply as a National Account Manager.
Steve has his North Carolina State License for electrical, plumbing, mechanical and general contracting. He is a proctor for the National Pool and Hot Tub Foundation’s Certified Pool Operator course and for the EPA CFC certification. Steve has served on the board of the Triangle Apartment Association for two terms.
Steve is happily married with five children and six grandchildren. He loves spending time with his wife and kids and enjoys boating and traveling.
Hear from Steve about:
- How he started from the ground up as a groundskeeper and how it shaped his career.
- The integral part that each team member plays in managing a community.
- His decision to make a change in his life and try something different.
- The important lessons his parents taught him.
- His first job at the age of 11.
- The story he told suppliers when he was in procurement.
- What he told Service team about work orders.
- The Regional Manager who taught him a very important lesson.
- The problem with recruiting and training.
- The hidden opportunities in the multifamily industry that the public needs to know about.
- Advice for Service team members to grow their career.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
In this episode, Leslie Mathis takes you on a personal journey through the chaos and demands of the industry. As chaos swirls around us, it's easy to get lost in the demands of budget season and the leasing frenzy. But amidst the whirlwind, there's room for reflection and growth. Join us as Leslie shares her recent journey of self-discovery, revealing essential lessons she's learned and reminded herself. From comparisons to finding balance and seeking help, Leslie's insights serve as a guide for anyone navigating the fast-paced multifamily world. Tune in as she unpacks essential lessons that can save you from unnecessary pain and inspire you to thrive amidst the chaos.
Hear more from Leslie about:
- Avoiding the confidence drain of comparing yourself to others.
- Recharge your energy in ways that suit you.
- Don't let others dictate what balance should look like for you.
- Prioritizing tasks that will make you proud tomorrow.
- How challenging times are temporary, and that the hard work will pay off.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Upcoming budget classes:
August 10: https://tinyurl.com/StreamlineYourBudget810
August 17: https://tinyurl.com/StreamlineYourBudget817
Upcoming EmpowHER event:
https://tinyurl.com/EmpowHERevent
Join Leslie Mathis on a journey to conquer budget season and make "cents" of it all. As the heat of summer intensifies, so does the pressure to create budgets for the upcoming year. In this episode, Leslie shares valuable tips on how to leverage your mid-year check-in to make informed predictions for the rest of the year and seamlessly transition into your next budget. From crucial report comparisons to crafting detailed notes, Leslie's expert guidance will empower you to navigate budget complexities with ease. Whether you're in lease-up or stabilization mode, Leslie's insights will set you up for budgeting success.
Hear more from Leslie about:
- Utilizing the mid-year check-in to make informed predictions.
- The importance of detailed notes.
- Key considerations for lease-up budgets.
- Strategizing for a successful transition from lease-up to stabilized income and expenses.
- Insights on presenting your budget to leadership.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
In this not-to-be-missed episode, we bring you a special panel featuring the remarkable Lisa Taylor and her three amazing daughters - Savannah, Chloe, and Baylee, who are all making waves in the multifamily industry. Dive into their unique upbringing and early exposure to the multifamily world, where they learned valuable skills and embraced a true family legacy. Uncover the blessings and challenges of being a family all in the same industry. Get ready for a captivating conversation filled insights, trending topics, and invaluable wisdom from this special family of multifamily leaders.
Guest Bios:
Lisa Taylor is a Senior Managing Director – National Client Services of Build-to-Rent/Single-Family Rentals for Greystar’s newest and fastest growing sectors. Lisa’s been in the multifamily industry for over 20+ years and was honored recently with an induction into Apartment Association of North Carolina’s Hall of Fame.
Savannah Taylor is the Creative Director for RangeWater’s creative marketing team. She oversees the creative marketing items (like branding, websites, “fun stuff”) for the entire portfolio. She has been in property management for about 10 years and started part-time in college and worked her way through a few onsite positions (leasing, assistant manager) until she joined RangeWater’s marketing team in 2020. Her interest in social media got her foot in the door as she ran their property accounts and won a couple awards for her work.
Chloe Taylor is a Community Director for RangeWater. She started as a Leasing Professional 10 years ago in student housing and joined conventional multifamily with Matrix Residential 7 years ago. She specializes in operations and is passionate about building a team of high performers. She has done both urban and suburban, lease-ups, stabilized deals and renovations. Fast forward to today, where she recently started a new adventure at her first lease-up property in the Community Director position and is so excited for this to be her baby!
Baylee Taylor is a Senior Marketing Associate at Greystar, where her portfolio stretches from the mountains of North Carolina, to the entire state of South Carolina, all the way to coastal Georgia. Her journey in the multifamily real estate industry formally began in 2017 when she started as a leasing professional on-site. Since then, she has progressed and transitioned into a marketing role. She holds a degree in Marketing Strategies from the University of North Carolina Wilmington, where her passion for marketing flourished. The best part of her role lies in the fusion of data and creativity which allows her to explore new boundaries and create impactful decisions.
Hear from the Taylors about:
- Who was the first generation to start in the multifamily industry.
- How they each started in their career and where they are now.
- The youngest generation's unique and impactful upbringing.
- The one skill Lisa lacks.
- Lisa's extraordinary servant leadership.
- Whether it's a blessing or a curse to all be in the same industry.
- Current trends, headwinds, and many more invaluable insights.
Subscribe to and review the Multifamily Streamlined Podcast here.
Burning questions? A hot topic? Guest you'd like to hear? Email us at podcast@streamlinemultifamily.com.
Join us for a riveting episode as we unravel the remarkable journey of a semi-retired attorney who dedicated his career to the intricacies of landlord-tenant law, fueled by his marriage to a lovely property manager. Explore his unique perspective on the subject, where real estate law meets the captivating drama of reality TV and crime shows. Discover how his deep involvement with the local apartment association propelled him to all corners of the multifamily industry, including the National Apartment Association. Listen in as he shares a story of his longest eviction case and get ready for an enlightening discussion filled with insights, anecdotes, and a deep appreciation for teaching the complexities of landlord-tenant relationships.
Will Brownlee is an attorney licensed in NC, SC and GA, and is the co-founder of two law firms serving landlords: Brownlee Whitlow & Praet, PLLC and Loebsack & Brownlee, PLLC. Over the course of his career, Will has focused almost entirely on all aspects of landlord-tenant law, including evictions, fair housing defense, legal compliance, and lease drafting/revision. In his service to the housing industry, Will has served on state and local apartment association boards, as well as serving as the Executive Director of the Apartment Association of NC (AANC) and serving as the SC/NC consultant to the National Apartment Association (NAA) on its lease forms library. In all, Will has served the rental industry for over 25 years, though “semi-retiring” in 2018 but continuing to serve as Of Counsel for the two law firms bearing his name and still appears in court for eviction cases in the Carolinas and Georgia.
When not appearing in court or teaching, Will loves spending time and traveling with his wife (a now-retired property manager who introduced Will to the rental industry – and who leased Will his first apartment, a good story). Will is often found devouring the latest sci-fi/fantasy book series, playing fantasy sports, enjoying a good game of poker, or spending clear nights capturing photos of the stars with his telescopes.
LinkedIn: https://www.linkedin.com/in/will-brownlee-3554736/
Companies: https://bwpf-law.com/ + https://loebsackbrownlee.com/
Hear from Will about:
- How searching for an apartment changed his life in countless ways.
- Why he decided to only focus his career on landlord law.
- A great story about having the right attitude and response.
- Where he considers his "home" apartment association and why.
- The #1 thing he loves to do.
- His surreal experience of looking for an apartment with his daughter.
- The leap of faith he took in his 5th year as an attorney.
- His longest eviction case.
Quotes:
"You can't marry a Property Manager and not fall in love with the industry."
"When you fully commit to the industry, the industry will commit to you."
"Just show up, half the battle is just showing up."
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In this heartfelt episode, join Leslie Mathis on a special journey as she pays tribute to her beloved Uncle, Bill Moser, a man who meant the world to her and whose legacy continues to inspire. Discover the profound impact Uncle Bill had on Leslie's life and the lives of countless others. Explore the themes of family, patriotism, and the power of encouragement as Leslie reflects on the lessons she learned from her uncle's life and passing. Get ready to be moved, motivated, and inspired to leave your own lasting legacy.
LinkedIn: https://www.linkedin.com/in/lesliemathis/
Website: https://streamlinemultifamily.com/
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Get ready for an electrifying episode featuring the dynamic keynote speaker and comedienne who is revolutionizing the industry with her "laugh while you learn" approach. Join us as we dive into her unique presentation style, where education meets comedy and inspiration meets action. Discover the secrets behind whole story marketing, value stacking, and the extraordinary power of embracing your humanity as your greatest amenity. Prepare to be energized, enlightened, and ready to make a difference!
Toni Blake is a popular industry keynote speaker and comedienne. Her enthusiastic presentation style is unique, with "laugh while you learn" education and comedy. After three decades of touring multifamily housing, she continues to be the premier choice. Toni Blake won top selection in the 2020 Multifamily Insiders Choice Award for her Wednesday Webinar. At the 2022 NAA in San Diego, CA, Toni was the featured comedienne to open for Jeff Foxworthy at the Top Gun Party aboard the USS Midway! In 2021 Toni boldly toured the industry with her popular AmaZING Tour bus. Since then, she has inspired apartment professionals in over 28 states, traveling over 30,000 miles. The 2023 Fall Amazing Bus Tour route is available on the home page at www.TotallyToni.com.
Toni Blake's research is published in many national industry publications, including Units Magazine. Her creative wisdom inspires thousands of industry professionals each year with innovative concepts in customer service, sales, and marketing. Toni's infectious energy has built a social media following of over 36K, with .5M views of her Facebook LIVE videos, making her a sought-after guest on multifamily radio and podcasts. Toni is passionate about being an agent of positive change in our world and inspires people to be great human beings. Stay in touch with TotallyToni by following her in real-time on Facebook, Twitter, Pinterest, and Instagram.
Get the Celebration Station E-Book: Email Toni@totallytoni.com
LinkedIn: https://www.linkedin.com/in/toni-blake-43011a3/
Company: https://totallytoni.com/
Hear from Toni about:
- The greatest moment for her when speaking to audiences.
- The power of positive change.
- What people are looking for these days - it's not sales tactics.
- Powerful tips on marketing and leasing that you can do today.
- Value stacking and holding the line with rents.
- The Cheaper Choice People.
- Her newest leasing program: Uplifted Leasing.
- What keeps her motivated and inspired.
Quotes:
- "Your humanity is your greatest amenity."
Subscribe to and review Multifamily Streamlined Podcast here.
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In this episode, Leslie Mathis guides you on a journey of self-reflection and prioritization. Discover actionable strategies to overcome challenges, leverage effective communication, and create a high-priority list that drives you closer to your growth goals. It's time to uncork the true power of focus.
Hear more from Leslie about:
- Her approach to challenging situations that resolves the issue the quickest.
- Why miscommunication cannot be an excuse.
- How to identify the things that stay top of mind, but shouldn't be.
- Kristina Watts approach to crafting your to do list to help you get laser focused.
- The mid-year check-in and how to prioritize the last 6 months of 2023.
LinkedIn: https://www.linkedin.com/in/lesliemathis/
Website: https://streamlinemultifamily.com/
Subscribe to and review Multifamily Streamlined Podcast here.
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Get ready to be inspired by the captivating story of a multifamily junkie whose unexpected journey led them to become a successful business owner, passionate speaker and trainer, and relentless advocate for positive change.
Join me as I chat with President of Full House Marketing, Rebecca Rosario, who shares her personal and professional evolution, highlighting the importance of giving back, and leading the charge in embracing diversity and inclusion in the multifamily industry.
Rebecca Rosario is a nationally recognized speaker and facilitator, presenting at local and state apartment associations, as well as a recurrent presenter for The National Apartment Association’s Apartmentalize Conference. She is Founder of Diversity-Connection and an ApartMentor. In addition to over 30 self-authored talent development programs, Rebecca facilitates CALP and CAM for NAAEI. She serves on local, state, and national committees focusing on DEI and Apartment Careers. Recent Acknowledgements include induction into the 2021 AANC Hall of Fame, and Globe St. Woman of Influence.
Linked In: https://www.linkedin.com/in/rebeccarrosario/
Company: https://fullhousemarketing.com/
Highlights from the episode:
- Her funny stumble into the multifamily industry.
- An unexpected career journey and path.
- The twist that changed her life forever.
- Insightful tips on how you can accelerate your career.
- Her thoughts on the biggest challenge our industry is facing.
- Why you should talk with people you have nothing in common with.
- DEI - The reality of biases and how we can work to embrace diversity.
Quote:
"Never stop learning. When you are green, you are growing. When you are ripe, you are rotten."
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Get ready for an enlightening conversation with a multifamily industry icon whose faith has been a guiding force in both his personal and professional life. Learn how he has navigated a unique career path and his dedication to addressing the labor shortage. Discover the power of being involved with apartment associations and the resilience of the multifamily industry during challenging times.
In this episode, I had the honor of chatting with President of Easlan Management Company and Past Chairman of NAA, Mike Holmes, who shares his inspiring story, emphasizing the significance of faith, community engagement, and continuous learning. Tune in to hear his perspective on the industry's response during challenging times and the importance of never being afraid to fail or seek answers.
He started his career as a corporate accountant with US Shelter Corp and held multiple roles including: Controller for the Property Management Division, Assistant Vice President/Director of Due Diligence in the Syndication division , and then as Asset Manager. In 1987, he left US Shelter to start Easlan Management Company and became President of in 1998. Affiliates of Easlan Management Company develop multifamily communities throughout the southeast, but Easlan Management Company is largely a third party management company, serving all types of clients.
Mike started his involvement with associations by serving as a local affiliate President in 1996. Since then, he has actively served as President of two local affiliates, 1 state affiliate, served on a variety of NAA committees and working groups, and served on the NAA Board of Directors for 10 years. He was NAA Chairman of the Board in 2020. Most recently, he was elected to the South Carolina Apartment Association Hall of Fame.
Mike was born and raised in Greenville, SC, as was his wife, Sally. They have been married for almost 49 years, and have one son, who is married, and has one six-year-old granddaughter. He became a Christian at age 10, but recommitted his life to Christ at age 18 through an experience that completely changed the direction of his life.
LinkedIn: http://www.linkedin.com/in/michael-holmes
Company: https://easlanmanagement.com/
Hear from Mike about:
- His unique career path in the multifamily industry.
- His unique career path in the multifamily industry.
- How faith has guided him throughout his life.
- His favorite piece of technology is and why.
- His thoughts on the industry's labor shortage.
- How he became involved with the apartment associations and why.
- Why he is proud to be a part of the multifamily industry.
- Powerful advice he shares regarding the fear of failure.
Sponsor:
This episode is brought to you by Full House Marketing of North Carolina. They are your single source for services to keep you FULL: full staff, full occupancy, and full talent development. Their award-winning staffing, training, and consulting services develop your internal talent and create homes that residents will love. For over 20 years Full House Marketing has delivered exceptional results for multifamily teams and apartment communities. Contact them today and experience the difference of tailored solutions, backed by proven processes. Hit the easy button at FullHouseMarketing.com.
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In this podcast, we unlock the art of leasing mastery. Join Leslie as she takes a deep dive into the world of apartment leasing. Listen in as she shares valuable insights and practical tips on how to excel in sales, overcome objections, employ effective closing techniques, and build long-lasting relatioships that keep customers renewing again and again.
Hear more from Leslie about:
- How the apartment leasing landscape has changed.
- Hear actionable strategies for setting yourself apart in a crowded market.
- How to navigate objections.
- Utilizing effective closing techniques.
- Cultivating exceptional resident relationships that drive lease renewals.
Tune in for an exclusive 6-month check-in with Regional Manager-turned-Asset Manager who has experienced the remarkable journey of self-growth, team-building, and strategic prowess. Discover her strategies for self-improvement, team-building, and proactive strategies that deliver outstanding results.
In this podcast, we're catching up with Asset Manager for Streamline Multifamily Group and Woodfield Development, Melanie Whitlock, who shares her secrets to success, including investing in personal growth, strategic planning, and fostering a collaborative team environment.
Melanie Whitlock is a native of Hemingway, SC and moved to Charleston, SC in 2007 to attend Charleston Southern University to obtain a bachelor's degree in education. She started her career at CSU in college housing and then moved to Rome, GA to become the Assistant Dean of Students at Shorter University, where she also obtained a Master of Arts in Leadership. Life brought Melanie back to Charleston in 2016 where she started in the property management industry as a leasing professional. She quickly moved up to community manager in the Daniel Island market. Shortly after she was promoted to Regional Property Manager to oversee the Charleston, Myrtle Beach and Greenville markets. She has worked for clients including Woodfield Development, MetLife, Prudential, Johnson Development Associates, Orange Capital, The Beach Company and Collins Group. Her primary focuses are centered around operational excellence and streamlined communication with third party property management groups.
Melanie and her husband Drew (who also builds apartments for a living), currently reside in Hemingway on her family farm. In her spare time, she loves to spend time with her family, boating, playing the piano and singing for her church and of course shopping.
LinkedIn: https://www.linkedin.com/in/melanie-whitlock-ma-6b713210a/
Company: https://streamlinemultifamily.com/
Hear from Melanie about:
- The good, the bad, and the ugly.
- Hiring the right person to make the property it's best.
- Hybrid roles that lead to career growth.
- One of her goals this year and the progress she's made.
- Investing in yourself and making time for education and training.
- A meaningful strategy that will change your career.
- Her biggest hot button and her tips on being proactive and strategizing.
- Her leasing tip of meeting people where they are - that's where the magic happens.
Subscribe to and review the Multifamily Streamlined Podcast here.
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Prepare to be inspired by the remarkable career journey of our guest, who has navigated through incredible jobs and experiences. A lifelong learner with a genuine care for people, she shares her insights on how embracing humility can fuel personal growth and professional achievements.
Join me as I chat with Senior Director of Multifamily of PetScreening, Pat Patterson, who shares how her deep care for people, coupled with an insatiable desire to learn, has shaped her path to success and achieved extraordinary results.
With over 27 years' experience in multifamily and single-family rental operations, Pat is recognized as an innovative leader and strategic visionary. She received her degree from Virginia Tech and loves their Residential Property Management program. She served four years on the NAA Board of Directors and was named National Supplier of the Year. Pat attributes her success to working with incredible companies such as Equity, Riverstone/Blackstone, Apartment Guide, CoStar, and now PetScreening.
The top 3 things to know about her are:
- She loves the multifamily industry and says that it is a privilege to serve people in one of the most important areas of their life - shelter.
- She has had the most fun ever being a music and celebrity groupie.
- She loves everything about being a wife of 50 years, mother of 3 grown sons with a fabulous daughter in Love, and now a first time Lonamie to Finn.
LinkedIn: https://www.linkedin.com/in/pat-a-patterson-547a5810/
Company: https://www.petscreening.com/
Hear from Pat about:
- Her amazing career journey starting as a teacher and now as a Senior Director of Multifamily.
- All the famous people she's had the opportunity to interact with - Tom Jones, multiple US presidents, Sha Na Na, and the one and only - Kenny Rogers.
- What she has learned about relationship building and her 3 success strategies.
- How she gains a national perspective on the multifamily industry.
- The one thing that makes her worry about the future.
- Her favorite thing about the multifamily industry.
- What she learned at her very first job working at an institution for the mentally challenged.
- The importance of transitional housing.
- How to get ahead in your career.
- Finding out more about yourself with the Gallup Strengthsfinder.
- The heartwarming book she is writing.
Quotes:
"Success is your own race, greatness is bringing people along with you."
"My goal is not to be better than anyone else, but to be better than I used to be." - Wayne Dyer
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From the Gridiron to the Boardroom, a former collegiate football player was committed to serving the multifamily industry and giving back. He achieved his goal of becoming a board of director at the Triangle Apartment Association and continues to give back and mentor others along the way.
Join me as I chat with VP of Sales and Partner of Prosource Fitness Equipment, Danny Young, who shares valuable insights and practical tips on how to be present, committed, and make a lasting impression in your industry and community. Hear how he's used his experience as an athlete to build success in his career.
Danny is originally from San Diego, CA and moved here to play football for North Carolina State University. After graduating, he joined Prosource Fitness Equipment 17 years ago. He now oversees the sales team and is a Partner. He has 2 children who are ages 8 and 12.
If you're not already familiar, Prosource Fitness Equipment has been in business since 2002 and provides commercial fitness equipment sales and services throughout the Southeast. It is a family-owned and operated business that is dedicated to their clients, employees, and suppliers. Their approach to business is simple - provide a high-quality product, exceed a client's expectations, and always be grateful for the business they are given.
LinkedIn: https://www.linkedin.com/in/dsyoung83
Company: https://www.prosourcefitness.com
Hear from Danny about:
- How he fell into the multifamily industry.
- Who taught him how to correctly say Leslie.
- His amazing experience playing football at NCSU with legendary coach, Chuck Amato, and former Chargers Quarterback, Phillip Rivers.
- What his greatest reward is.
- The mentor who helped him mature as a young man.
- What happened when he made a big decision 6 months before covid hit.
- The reason why he gives back to the multifamily industry.
- Great advice for vendors and how his mission is to be a vendor mentor.
Quotes:
- "I never lose. I either win or I learn." - Nelson Mandela
Sponsor:
This episode is brought to you by Prosource Fitness Equipment, based in North Carolina. A leader in providing fitness equipment room design, commercial and residential equipment sales, and equipment servicing - both preventative maintenance and repairs all throughout the Southeast. At Prosource Fitness, they are more than a supplier, they are your partner in fitness. Visit their website at www.prosourcefitness.com
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In the fast-paced world of leasing, every minute counts. Listen in as Leslie shares valuable insights and practical tips on how to create a persuasive pitch that answers your prospects' questions and inspires them to say yes.
Hear more about:
- What a prospect needs from you to make a decision.
- Why you should never lead with price and concessions.
- An interesting story of why I was an expert leaser over the phone.
- How leasing has changed in the last 18 months.
- The real reason why a prospect leases.
- Kicking off the leasing season with a bang.
Quotes:
- "All things equal, people buy from the person they like the most. All things unequal, people still buy from the person they like the most."
Subscribe to and review the Multifamily Streamlined Podcast here.
Sign up for the upcoming Streamline Leasing Rally Class on May 10th here.
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From listening and guiding her members to developing a robust education program, one person is changing the game when it comes to personal and professional development.
Join me as I chat with Education Director of the Triangle Apartment Association, Suzanne Pratt, who shares her incredible story and why she invests in others. She has a gift for inspiring her members to reach their full potential and creating a culture of continuous learning. Tune in to hear how Suzanne helped shape Leslie's career journey and the practical advice she has on how to drive change in your own life and career.
Suzanne Pratt is the Director of Professional Development with the Triangle Apartment Association (TAA) in Raleigh, NC and will celebrate 22 years on April 23rd,with TAA. She has over 27 years’ experience of demonstrated history as an association executive in the non-profit field. Suzanne oversees the association’s education department; serves as the staff liaison for the Education Committee and other initiatives and projects to move the association forward. Over the years in her journey with TAA, she has served as a coach/mentor, established the Education Scholarship Fund and fundraiser efforts, and developed curriculum and programs with some great volunteers/facilitators.
Suzanne has served on several NAAEI Committees and Task Forces, such as creating the Best Practices for NAAEI Designation/Credential Programs and the development and process for the Credentials eBooks; instructed various credential modules and served as a facilitator/panelist for NAA’s Apartmentalize Education Conferences and NAAEI’s Affiliates Education Conferences. She is a proctor for NAAEI’s Credential programs and ESCO, the EPA 608 CFC certification. Suzanne is a graduate and holds a certificate from Duke University’s Nonprofit Management Credential program and is an NAAEI Faculty Member.
She is a lifetime learner, cherishes her family, and has a love for music and dancing.
LinkedIn: https://www.linkedin.com/in/suzanne-pratt-994a657/
Company: https://www.triangleaptassn.org/
Hear from Suzanne about:
- The interesting story of how she entered the multifamily industry.
- What truly motivates her and is her greatest reward.
- How she developed and continues to grow a robust education program for her members.
- The unknown potential career paths for maintenance and service members into leadership roles.
- How gaining great insight from her members, helps her partner with them to provide valuable education opportunities.
- Why she is so passionate about education and tips on how to self-educate.
- Helpful insight for setting healthy boundaries and the importance of financial literacy.
Quotes:
- "Be a sponge, learn as much as you can, be an asset and not a liability."
- "Take ownership of your own personal development."
- "When you can conceive it, you can achieve it."
Subscribe to and review Multifamily Streamlined Podcast here.
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When women support and push each other, incredible things can happen.
Join me as I chat with Vice Chairman of Newmark (Washington, DC), Christine Espenshade, who shares her valuable insight on the power of mentorship, networking, and community building in promoting and retaining more women in commercial real estate. We take a deep dive into strategies that you can use to lift each other up and create a more equitable industry.
Christine joined Newmark in 2019. A 25-year multifamily real estate veteran, Christine has substantial expertise in the sale, financing, and capitalization of multifamily investments throughout the United States with a specialty in the Washington, DC region. During her investment sales career, she has managed the sale or recapitalization of more than $9 billion in multifamily investments.
Prior to Newmark, Christine co-led JLL's national multifamily platform while also leading a Mid-Atlantic based multifamily sales and finance team. Prior to launching her career in investment sales, she held positions at Munimae, JPI, and Archon Group with responsibilities focused on the development of student, seniors and family housing, property management, construction management, accounting, valuation policy, and underwriting.
LinkedIn: https://www.linkedin.com/in/christineespenshade/
Company: https://www.nmrk.com/
Hear from Christine about:
- The amazing story of how she took a leap of faith into the brokerage side.
- How she navigated and built her relationships in commercial real estate in 2009.
- A great example of why you should never burn bridges.
- Her inspiring journey and why she is passionate about retaining and promoting women in commercial real estate.
- Valuable insights on how to grow in your career and stay ahead of your competition.
Quotes:
- "The more we can be out there supporting one another, the more successful we all will be."
Subscribe to and review Multifamily Streamlined Podcast here.
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Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Well we hit on some heavy topics a few weeks ago and I guess this week will be no different. Because I’ve been coasting lately on a wing and a prayer or perhaps better described as sliding in sideways there’s no road map for the podcast and I just find inspiration from my everyday life. Don’t worry that will change because Streamline now has a business support manager. More to come on that but you will see some shifts here on the podcast but until then you’re stuck with my old ways and bad habits.
Last month was our spring break and we took a long road trip. My dad and Henry included. On the way back I was listening with my dad to Ed Mylet’s podcast. He had Lewis Howes on as a guest - it was an awesome episode but the thing he said that stuck with me was the difference between success and greatness. To paraphrase he shared success is all about yourself and what you are able to accomplish but greatness is working with others for the better good accomplishing set goals and bringing others along for the ride. This very thing has been driving my dream or motivation for the Women’s Event in October but it truly applies to us all and I just hadn’t heard it said this way. If I am being honest I didn’t even know who Lewis Howe’s was but since then I have looked it up - he played Arena Football but he is really known as the author of The School of Greatness. My life coach had posted on social that this was a must listen to podcast but again if I am being honest as we traveled down the road I am not even sure if this was the episode she was sharing but dang I am glad I listened to this one.
Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined Podcast. Last week was a whirlwind. In an effort to be home with my family for more of the week I crammed 3 or 4 days of travel into 2 days and basically utilized the full 48 hours. At no point was I bragging but it honestly just came up in conversation. I flew to Atlanta and my driver which sounds fancy took me to Cherokee North Carolina to speak at a leadership event. We then drove back to Atlanta. Carlo has been driving me around Atlanta for four years so honestly it was a great day. We truly enjoy each others company - he kind of just feels like family at this point. Being on stage filled my cup - something about seeing the faces in person vs. across your screen - it’s just awesome. The next morning I had a meeting in Atlanta and then flew to West Palm Beach for an afternoon meeting. Took those amazing people to dinner for accommodating my crazy schedule and then flew home. Honestly because Carlo was doing the driving on Wednesday and I was flying around on Thursday I kept up with emails and my day to day but still had a few pending projects to get done Friday. Hang in there with me because I promise I have a point that I believe several of you need to hear. My youngest had a presentation at school Friday and for once I knew about it ahead of time and we could all coordinate schedules. It was amazing and I was so proud of the person she wanted to represent in her project. The weekend hit and we had so much to do and when I sat down at my computer on Monday morning because I was too exhausted to work on Sunday a thought hit me - On Friday I chose to be a mom but in the process I let a lot of other people down and missed several deadlines that I had committed too. But the funny thing was - I didn’t feel bad about it. You know why - because for once the person I didn’t let down mattered a WHOLE lot more than all those others. For once as a mom I got something right - see lately it’s been all work and no play for a lot of different reasons. And while this past week might have been one of the craziest - it was honestly one of the most fulfilling.
Hello Apartment friends it’s me Leslie Mathis with Multifamily Streamlined podcast. Well a few weeks we talked about being heard and not hiding behind something but it’s time to pivot slightly and get back to some of our apartment basics. It’s not secret that I still think 2023 is going to be a tough one operationally. I always say we are coming off an 18 month high of rent growth but the experts remind me it’s truly been a heck of a 10 years for our industry. But when we unpack that so many of our onsite teams and RPMs haven’t even been in the industry 10 years so while they might have experienced the challenges with Covid they didn’t experience the downturn in 2008 when the economy tanked or 911 when there were six months free rent floating around. And because of all that we are going to have to get back to the basics and those of us that have been around forever are going to need to guide the newer ones and lead by example not to mention support them. If we are being honest some of our new associates might not even know what the basics are. Perhaps we dive into that on the next episode but while concessions are fresh on my mind I want to share some thoughts around those. Also, if you haven’t taken the concession battle class I strongly encourage you to take. We just hosted but if there is enough interest we can host again late March. For me the most powerful part is we share all the fundamentals around concessions, why we don’t offer, the financial impact, the impact to the demographic of the project, etc. but we close with a power hour on confidence with Kristina Watts. She comes in and basically tears down what I say and then empowers you with a confidence boost and says sell, create the experience, blah blah blah… And then shares with the class why they truly have what it takes to sell without concessions because you can do anything you set your mind to. And that’s what is about - whatever you believe good or bad that is your reality and no one but you can change that. I guess the actual quote by Henry Ford is Whether you believe you can or believe you can’t either way you are right. And that’s it - end of story. While we will dive into concessions and how to sell without leading with price and specials - if you buy into the strategy whatever it is; you will be successful. When we sell by leading with people and experience - yes it is going to be harder but it will be worth it. The other tough part of that is we have to be pretty darn close to perfect - but that is also possible when we have the right product and people. I might even challenge, it’s not about the product but just the people.
Hello apartments friends it’s me Leslie Mathis. So excited to be back here with Melanie Whitlock for her 90 day check in on the road from RPM to Asset Manager. Buck-up this one is a roller coaster ride I take us on with lots of twists and turns.
Hello apartment friends it's me Leslie Mathis with the Multifamily Streamlined Podcast. At the last minute I have decided to share the Daily Alignment from 68 Ventures that came out today. Take a listen at what they have to say along with Steve Keating on Human Speed Bumps. It's a great reminder of authentic leadership and the role we play in the bumps in the road for our team. I believe this also sets the stage for next week when we dive into the concession battle. As leaders when we buy into the strategy even the craziest strategies; our teams will follow if we have the right leadership approach.
Hello Apartment Friends it’s me Leslie Mathis with the Multifamily Streamlined Podcast. Well I missed last week because I was traveling on a Monday and basically wasn’t prepared for life and now today I’m pretty sure I am not firing on all cylinders. Crazy I tested positive for Covid last Thursday - still positive but feel basically fine… but it robbed me of attending my Rise Up Girls event, now it cancelled my Charlotte trip where I had a photoshoot for my website scheduled and a small dinner party with my closest friends. And now y’all it’s trying to steal the joy of my birthday on Thursday. GEEZ okay okay I know it could be worse. My observation from Covid is the harm it does from the isolation. I’ve been at my home since 12:36 pm on Thursday the 19th and have not hugged anyone since Wednesday evening at approximately 9:30 pm the 18th. I don’t think any of us are meant to go that long without a hug. The stray cat hates hugs but I give them anyways and my Goldendoodle Henry is ALWAYS up for a hug thankfully but even after the last several days he might be tired of my hugs. I just keep thinking what I would I do if I didn’t have Henry. That was probably my biggest disappointment of me missing my event - there were 47 girls there I didn’t get to hug! Maybe the most ironic part of getting Covid is probably I hugged 47 people the day before I tested positive for Covid. Thankfully none of them have gotten it or shown symptoms.
So anyways I did have a true topic for you today and of course it has been on my mind for a while. You all know I have been showing up more on social and so I started recording videos for social too - it all started one day because I had a great blowout - thought dang I can do this when my hair looks good. Then I got on a roll and did several that day and then a few more the following and so forth. Y’all I would even change my shirt so things would look different. Started calling it my perch since I did them all right in the same spot. My thing is my hair - if it looks good I can conquer the world - most times when my hair is good I don’t even care about make-up but then I realized. That was truly because of my glasses. I started finding myself hiding behind my glasses. Hiding my puffy eyes, darks circles, wrinkles - you know the things you don’t like that rob you of your confidence. THOSE THINGS! I have TONS of glasses and now can’t read without them. I like having all the cute ones too in fun colors. But on calls - virtual meetings - and now videos I found myself hiding behind them. And I realized so many of us are hiding behind something and it’s just might be the very thing holding you back.
I sat on this thought a while and the first thought I had was how so many people say they are bad at math and then in our industry the next thing that leads to is a fear of financials. You don’t have to be able to do calculus to have a good understanding of our financials. And guess what there’s this thing called a calculator - you can punch in $1500-$437 to get the answer. My guess is when we have a fear or a lack of confidence we create the excuse that holds us back. But how do we fix that - for me that is spending more time doing the thing that scares me.
Hello Apartment Friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. As the new year kicks off and we focus on our goals, dreams, and words for the year we are also really focused on getting back to the basics. At both Streamline and Woodfield we feel certain that this year will be all about being good operators and honing our skills especially the basics. As you will probably figure out, I am behind getting this episode done and really had a different plan for the podcast but my Monday derailed - you know the pain of coming back from a few days off. To sum it up it was just a Monday that seemed to be exacerbated by not feeling heard. As I reflected on the day and my response to a few things it hit me that during all those pain points throughout the day I truly believe they could have been avoided if I just felt heard. You know… Yes, Leslie I understand your disappointed, I am disappointed too but I will have an action plan to you by X. Throughout the day I was interrupted several times and didn’t even get to finish my thought before someone jumped to conclusions which just resulted in calls taking longer. It truly was like a non-listening perfect storm of a Monday. I notice even at home my biggest frustration with my family of 7 is NO one - I mean NO one listens. I find myself saying the same thing at least 6 times even when the first time we were all together. We say it in marketing - people see us an average of 3 places before they ever call. As I prepare for the first Rise Up Girls event I know I have to get it to people in at least 3 different ways before they ever notice. And as much as I feel like I have plastered it everywhere I know someone will say - Geez I didn’t even know about the event. We are just a society that does not pay attention or listen.
I am convinced more than ever as we transition into 2023 listening is going to be an important art form. Or maybe better stated a lost skill that we need to quickly find.
Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. I hope you all had the merriest Christmas and the Happiest New Year. Cheers to 2023 and all that it may hold for each of us. While I am not naive enough to think we all ended 2022 with a bang and are ready to kick off the new year I am here to encourage you to hit the reset button especially if it’s been a tough one and prepare for the new one. There is something encouraging about a new day, a new month, and even a new year. Sometimes though we put too much hype around the new and then it becomes overwhelming or we put too much pressure on ourselves to conquer the world in the first day or the first week.
Hello apartment friends, it’s me LESLIE MATHIS with the Multifamily Streamlined podcast. As 2022 comes to an end it only seems appropriate to take a moment to reflect on the year and prepare for the new year ahead. It’s funny I half wrote last weeks podcast and never finished it due to poor planning, travel, and prep for the holidays. Okay fine the last part is not exactly true. If you know me I don’t prep a lot of the holiday. I gave that up more than 20 years ago because I hate the commercial hustle and bustle. Trust me I love Christmas and the true meaning of the holiday and I don’t miss an opportunity to gather with friends and family around the table. See that’s what is so special for me not to mention this year Christmas fell on a Sunday which is my all time favorite! I do love the excitement of how my kids prepare for the holiday and how they get my mom and dad to give them money to shop at the dollar store for gifts for everyone. This year my little was the only one that did that but again I love it and I love that no one felt guilty they didn’t get the other a gift. In my heart I believe everyone knew with school only getting out 2 days before the holiday time just snuck up on everyone. I loved that no one complained about going to church two days in a row and I love that honestly I think everyone got along. I love that my oldest wanted Chinese food for Christmas Eve dinner and lasagna for Christmas dinner and everyone was thrilled with the idea. I love that we had the opportunity to have our annual Christmas party on Friday night vs. the Sunday before like we normally do. Honestly the whole experience just filled my heart and cup in a way I don’t recall in the past. I feel it was the true meaning of filling your cup where it overflows to others vs. filling your cup and then pouring into others which as Kristina Watts shared just leaves you with an empty cup. You all that is so draining and that is what leaves us exhausted and burned out. You see we have to flip the script and learn to pour into ourselves daily so we can share that blessing with others. We have to learn that things are not going to look the way we plan - I mean almost never. During my 7 years of being the owner of Streamline Multifamily Group that might be the biggest lesson I have ever had and when I go back through life and connect the dots I can see the same thing. As I sit here and write this podcast I can’t even think of one thing that has turned out just as I planned. I mean big thing! I am sure that there are little things but again in this moment I can’t think of a big thing. For me this week is a lot of prep for 2023 and finishing out 2022 with a clean to do list. I find the weeks when most are off are my most productive. I have high hopes for those projects that have lingered on the list because they need 30 to 45 minutes of uninterrupted attention. As I prepped for today and the podcast and as the thoughts of things often look different than the plan I thought of even my marriage. Our anniversary is New Years Eve and wow how we thought that was going to be so special to always celebrate on New Years Eve it definitely looks different. We have found ourselves going out on the 30th to avoid crowds not to mention how tough it is to get a reservation on the 31st. Many of those years I spent New Years Eve with just the kids because my husband worked at night when the economy crashed in 2008 and no one was building apartments. Those aren’t complaints but just the reality and proof things just often do not go as planned. We tend to glorify the event, the plan, the whatever but we just can’t predict all of the future and we need to learn to adapt and embrace the experience. Just another reason we talk about pivoting here so much. So if your 2022 sucked don’t let it get you down or to a place you aren’t closing out strong or preparing and starting 2023 off on the right foot. Somewhere along the way in the suck there has to be some good - a b
Hello Apartments friends it’s me Leslie Mathis with the Multifamily Streamlined Podcast. I put some pretty big words out in the universe last week at the closing of the podcast that I will follow up with a great one. Even as I said it I was a little worried that I might not be able to deliver but I put that thought out of my mind. See I recently just listened to the High Five Habits by Mel Robins and it really goes into the science of how powerful your brain is. In transparency I still haven’t high fived myself in the mirror but I am going to. LOL But one thing she talks about is self doubt and the confidence steeler our thoughts that we allow to enter into our brain really are. It’s so hard to silence the self critic within our brain especially for us people pleasers and overachievers. But with those thoughts apparently we train our brain to look for the things to confirm the negative talk. One of the tools she talks about is when those thoughts come in our mind we need to say “I’m not thinking about that right now”. Since listening to the book I have really embraced this approach and I think there might be some truth to it. So as I made that promise to you all and then the negative thought popped in my head I just said “not thinking about that right now”. So anyways listen to the book it’s worth it… I love that Mel Robins reads it herself too. So where do we head from here? You all know I like to tie things together and I like to circle back often times since I am a processor - as I get older I feel more comfortable and don’t have as much shame in my game for not being quick witted - there is a space for all of us in this glorious world. Two episodes ago Kristina Watts mentioned the drift - this is something her and I have talked about multiple times and even early on in our coaching. You see as she explained the other day and to me a few months ago the drift is the river you are flowing down and just going with the flow. Taking things as they come - self numbing with social media - online shopping - the thing you are allowing to prevent you from getting busy with whatever that goal or dream is. BIG and small.
Hello apartment friends it’s me Leslie Mathis with Multifamily Streamlined podcast. I am so excited to be back with Melanie Whitlock to do a 30 day check-in after transitioning from RPM to asset manager. We unpack the highs, lows, good, bad, and sneak in a few struggles and highlights. You won’t want to miss her excitement over Christmas parades and tractors with a side of Mary in the Church Christmas pageant. Man I love this girl…
Hello apartments friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Wow do I have a surprise for you all today. I am so excited to share my interview with Kristina Watts. Her gift is confidence and teaching that to others. She’s an amazingly gifted person and my mentor.
Hello apartments friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. I had an amazing interview ready to share with you all but for a few reasons that will be postponed until next week. During the pivot process, I’ve had on my mind this week a few thoughts I want to share. I’m calling this the Thanksgiving Buffet because you are going to get a little of this and a little of that today… And a whole lot about what I am THANKFUL for. Don’t believe me - just checking out my Instagram feed. It has all the things.
Before we get started let’s have a little appetizer… it seems worthy to discuss the pivot real quick. If you aren’t embracing it I encourage you to. It’s a big thing in our day to day lives. Things don’t go as planned and we have two choices. Embrace it make, a new plan know as the pivot, or shut down. If we shut down or lean into all the things that are wrong we are just going to spin our tires and waste precious time. We deal with people’s homes, so things just aren’t going to go right - we have to pivot. Pivoting takes practice but the biggest thing is just get started. Don’t get hung up with what is wrong but find the things that are right and keep them moving forward. If nothing is right - then start over. My pivot this week was little with the podcast. It was real easy when things weren’t lining up with editing etc. having the thankful series rolling on Instagram it only seemed right to pivot on the podcast. And why not have fun and take a moment to be cheesy all at the same time. If we conclude the podcast with being thankful and sharing a little of me why not release it on Thursday for Thanksgiving too. It’s fine and all survived.
Hello apartment friends! It’s me Leslie Mathis with the Multifamily Streamlined podcast. Months ago I wrote a little snip it for a podcast idea. It literally just said - Be you - unapologetically YOU - as I thought about it I also later added - not a free pass to be a butt hole though. Perhaps it said the other word but I’m consciously trying to clean up my language. But I digress… Anyways I sat on the idea but I as I am working on a few other items this theme kept coming up. Like a lot…
Friday I was meeting with my life coach and we were discussing a power hour series that I want to do for my teams. Truly it will be based on confidence but as we worked through the details I had her add one more item. Showing up as you - unapologetically you. We talk a lot about comparison and it being the thief of confidence but as we navigate some potential challenges ahead we are really going to have to dig in. Then my youngest and I headed to a concert to see Lainey Wilson right after meeting with Kristina. I love country music and a good dream chasing story. Well Lainey Wilson’s story is amazing and she shares part of it at every show. When she talks about her new album she talks about being true to yourself and being proud of it and then she of course used those words - being “unapologetically” you!
This story get’s better - Years ago a leasing consultant that use to work for me in Wilmington left to pursue her dreams as a softball coach - I’ve followed her from afar but lately she’s been showing up in my feed a lot - I’m still old school and scroll FB but I’m sure you have noticed I’ve been trying to build my social presence and have a focus on Instagram - so I was searching for Paige Williams on IG and as I looked at her feed in November I found a post she made about showing up as you - unapologetically. Stop - I know some believe in numbers and their meanings and I don’t believe in coincidences - maybe the whole world is talking about this and I just live under a rock but I believe that there is some confirmation out there we should be talking about it too. I’m certain there needs to be a focus on confidence, comparison, and competition but today we will just focus on a small portion of confidence and that’s showing up as you! The best version of you! The unapologetic version of YOU! And let’s clarify one thing right now - this isn’t the free pass to be mean, say ugly things, or just do things the way want to do them. As leaders we don’t that opportunity - we will mess up or make mistakes and that’s okay but we don’t get to be ugly. If we are I guess that just means we aren’t leaders. What it does mean is we get to lead and guide our teams in our own way. It means we get to be ourselves and not show up like someone else just because we think they are cool. It means if you love bellbottoms you wear them to your show and bring them back in a big way.
It means leaving a coaching job to pursue a passion to coach people. It means being confident to say this is my organization or my event that will be hosted at The Graduate or Lynn Haven Methodist church. I am not sure how we got so disconnected or scared to say that something is ours. When we do that it doesn’t mean we didn’t have a team helping get the work done but most likely you put that dream team together. We have to stop giving up our power.
At the end of the day it is sometimes scary to stand out and just be you but my recent take away is that it feels a lot better to be me vs. trying to act like someone I admire. I say it a lot to my coach - y’all she’s super cool with a faux hawk and this amazing hype girl that can dance. If I showed up as her you all would be like what just happened. Listen it’s her gift and how she connects. It’s how she encourages people especially women. She’s put in the work and now she can share with others and help guide them. We might have similar gifts of encouragement but we show up a lot different. But hear this we SHO
Hello friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Oh my gosh I hope I am getting my mojo back… I’m beyond thrilled to share our very first interview with Melanie Whitlock. I’ve had the pleasure of working with her the last 6.5 years and now she has come on board as the South Carolina and Asheville asset manager for Woodfield and will be working with me at Streamline Multifamily Group as well. We are going to tracking her journey from RPM to asset manager over the next several months and I hope will join us as we discuss the highs and lows. There’s no way it can all be rainbows and unicorns.
Hello friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Still on the struggle bus over here and sliding in sideways but I am determined to get this podcast out. I guess if I am being transparent it’s definitely not my best work lately but I know if I keep showing up it will get better so don’t give up on me. I swear I will find a groove again. I’m certain the interviews will help too. I was determined to corner my dad this week but some how time got away from me. That kid has had a pretty cool career especially in the military and is a born mover and shaker. While not in our industry but just seems like he might have some great Easter eggs to share. We shall see but he’s also a wild card with perhaps some surprises. Haha
Anyways it’s been a minute since we talked about customer service and since we are seeing some softness in the market not to mention a recent incident shared with me it seemed like a good topic to discuss again. If the market is headed where some say it is - customer service is going to be our game changer. It seems to be the thing that has been lacking lately because times were good but I warned all of you that it wouldn’t last forever and we couldn’t lose our the art of customer service.
Over the weekend I had a family friend call with an apartment issue. Y’all it happens all the time but I do always try to help. The short version was their family member was in a new construction deal and had several issues with minimal communication and no resolution. I get it - that happens but not cool. That ’s when people get MAD. See when we over communicate and at least provide a small amount of value we can appease them until we get the situation figured out. When we constantly tell them that corporate will handle or even worse - SORRY THAT'S OUR POLICY. What? Y’all that fuels fires. I mean big scary fires. There is not a phrase that sets people off worse than that’s our policy. Listen I don’t give a darn about your policy I care about my situation. Trust me that’s how they feel… I get it - they might be unreasonable - it might be out of our control - we might be at the mercy of the vendor but that’s not their problem it’s ours. So what can we do?
- Listen - like truly listen.
- Ask them what resolution they are looking for.
- Provide a timeline.
- Do what you say you are going to do. And when you say you will.
- Do not blame it on corporate or your owners.
- Make sure they feel heard and that you care.
- Provide some level of transparency.
- Be relatable.
Hello friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Once again sliding in sideways on a Tuesday pretty empty handed. Not sure what is going on but I’m going to get my mojo back soon. In the meantime Nathan Cox owner of 68 Ventures puts out a daily thought and last week one of them really got my attention. If you aren’t signed up for their daily nugget you need to NOW. While I hate just reading to you some times you have to suck it up and work with what you have. Fun fact, over the next few weeks we have some interviews set up which I think will really be great. I have a new asset manager joining me and thought it would be fun to document her experience. Also, our lead design team has agreed to sit down with me and who knows I might let my dad make a guest appearance. I know that sounds formal but isn’t that what real podcasters say? Next month we will also talk about how to close out the year on a strong note from an accounting and AP perspective. More to come but until then I want to share this with you - From Nathan Cox titled Be Interested, Be Dangerous.
Hello friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Y’all I was doing so good and haven’t missed a Tuesday in so long. Honestly since I recommitted to making the podcast a priority. Now I’m not saying i haven’t coming in sliding sideways late on a Tuesday evening but I made it. Pretty or not - it was posted. Ugh the week just got a little sideways and I have to be honest I was really struggling with what I was going to share this week especially up against the deadline. Often when that happens it’s like writers block. Well we were at the beach and there was plenty of creativity there. So you are getting two thoughts today for one. First one - I was drinking out of a yeti highball and thought I wonder if people think I am drinking booze early in the morning. I’m super boring and it was just Diet Dr. Pepper but it dawned on me that when I see people drinking out of a yeti honestly in most settings I assume there is alcohol in their cup especially around water. Tell me you make the same assumption at the beach or lake! :) For whatever reason I reflected on that assumption for a minute… honestly I don’t care about the alcohol and what people think I am drinking. I’m the girl that cracks a can on a conference call and couldn’t careless if they think I’m drinking a beer at 4:00 or 10:00 for that matter but anyways… you know that old saying about assuming it makes an ass out of you and me… What is the thing you are assuming at work?
Are you assuming you are next in line for the big promotion?
Are you assuming your maintenance tech is just late for work because he can’t get up in the morning?
Are you assuming your assistant is handling all the reporting?
Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Once again I have been sitting on the best interview for months but dang I am beyond thrilled to share it with you all. Check out what Kate Good has to say about leasing, development and leadership. She literally is about to tell you one of the best stories every…
Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. So if you following me on social you know I’ve been talking a lot of about budgets. Most of you are knee deep and probably stressed about the due dates and expectations of the budget meetings. I am hosting a class October 4th to discuss how to get your budgets across the finish line with minimal stress and questions but thought perhaps we should discuss briefly today.
I promise what I am going to share today is not rocket science but if you would slow down and hear me out I promise this will help. Listen I do not know all the answers but I work with some of the best of the best and several institutional clients and we all have the same frustrations. I promise this will help you and make them happier in the process.
Hello apartment friends it’s me Leslie Mathis with the multifamily streamlined podcast! So last week we talked about it’s not you it’s me and taking a better look at us being the communication gap or the issue in the frustration equation. If that’s the case we need to take a look at ourselves and how we are making us a priority. If we are not showing up as the best version of ourselves than what do we need to do to correct that?
Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Two weeks ago I mentioned we would unpack that BIG #4 topic - Looking inward vs. outward. Self serving self giving and self entitled. We get frustrated with people and their short comings or mistakes but what does that really say about us.
Make decisions based on what others want. Don’t die on the hill of the carpet color. The pew vs. padded chairs. Who are you trying to reach. It’s not about us.
Have you ever asked yourself that question?
Have you ever taken the time to sort that out? I would suggest if there is a common theme in what annoys you or no one that can make you happy you might need a little self reflection.
Sometimes can our expectations be too high? Is that the problem. No one is perfect including ME or YOU!
I’ve recently hit a spell of frustrations and with no clear path of how to solve. There was no one person, one thing, one day of the week but what I did quickly realize was I definitely could be considered the common thread. While I understand things just can’t be perfect I tend to get frustrated when things don’t go right not as planned but right. Communication seems to be the underlying thing for me - years ago I learned that people and communication are key. Everything else can be fixed. No matter the situation if you have the right people in place, rowing in the same direction, and communicating properly the world can be conquered...
Hey there apartment friends it’s me Leslie Mathis with the Multifamily Streamlined Podcast. It won’t come as a surprise but I have been sitting on this amazing interview for months and I hurts my heart to even have to share that because it is so dang good. Nathan Cox is the founder and CEO of 68 Ventures in Spanish Fort Alabama. Buckle your seat belts because he has a lot of great things to share!
Hello apartment friends - it’s me Leslie Mathis with the Multifamily Streamlined Podcast. I know it’s been a minute or two but thanks for joining me back here. Great news I have two awesome interviews that will be released over the next four weeks. I can’t promise any consistency but I’m trying to get my mojo back.
So it’s been on my mind for a while that we need a mid-year check in but as you can see I missed that deadline by a long shot. Oh well we are still calling it a mid-year check in. I realized it when most of my managers were headed off to budget camp in July and then again when my attorney said he was headed off on vacation to clear his mind and prep for a big second half of the year. Maybe we all need to do that - some type of retreat to reset the button for the rest of the year. Subconsciously I think I did that in July - we had the most fun - week after week I would just pass through the house to exchange dirty clothes for clean ones. My kids even did it and thought that it was the funniest thing. One trip to the next - people around thought we were crazy but to us it felt like we were living our best life. See I hate when summer ends and my kids go back to school. Sure there is a quieter house and now living on the lake it eases the pain a bit but dang I love seeing their faces all day and the opportunity to eat lunch with them or watch them on the lake from my office window. My mommy heart hurts when all that goes away. So that’s where were we are - back in school and now ready to crush the rest of the year with intention.
As I was thinking through getting this written and launched out to the apartment world I realized the message was kind of all around me. And then someone shared with me it was time to get “UNSTUCK” - see that’s where I have been sitting - Stuck/Stagnant. Living on the hamster wheel practicing the art of insanity. I think I was getting real good at it until Craig Carter snapped me out of it. (That’s my pastor…) See we all need to have someone speak truth into our lives. Often in our industry we are around a lot of people that love us but they are scared to speak with us honestly - even out of love. We need people to challenge us and push us to grow...
Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Well I missed last week and this one will again be a food for thought quickie but shoot me a note and let me know if you like the short Podcast - meaning under 10 minutes. Do they hold any value for you - too short - don’t make sense? I’m open to feed back… You can email me at lmathis@streamlinemultifamily.com or message me on Instagram at lesliejmathis.
I heard something yesterday and felt it was worth sharing. It’s a huge portion of one of the classes I teach and I talk to my teams about it all the time but there’s something special about hearing smart/successful people say it. Especially when it’s super meaningful to you.
Hello apartment friends! It’s me Leslie Mathis with the Multifamily Streamlined podcast.
Recently I started following a company called 68 Ventures out of Spanish Fort Alabama. The owner/CEO Nathan Cox and Brad Israel chief leadership advisor put out a daily email of encouragement. Hands down you should sign up for it. It’s the first professional thing I read each day and since doing it - it has been a game changer in how my day starts. You can sign up at 68ventures.com under Values there is a link close to the bottom - inspiration delivered daily. Full disclosure they are a faith based company but most of the daily messages do not contain. Either way it’s amazing! So on Valentine’s Day it might have been the best one yet - or at least of the one I’ve read.
It’s so good I can’t even summarize I have to read it to you. PS this one is from Nathan:
If you aren’t familiar with J.K. Rowling’s story, I encourage you to read up on it. She went from flat broke to a billionaire by way of her success with Harry Potter. It is incredible how many people who reach her same level of success have a similar story. The common thread in all of their tales is that they were willing to take a chance and kept showing up no matter how hard it got.
Keep Punching,
Nathan
He always signs off “Keep Punching” - Love it!
Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. This one will be short and sweet. In an effort to find consistency with posting you will occasionally see short nuggets of a podcast. Things I think that are relevant or need to be said. Perhaps I am just the person that needs to hear it or maybe it’s validation that I am not the only one struggling with the issue. We shall see…
So… I know we have talked about this before… Most of us live and die by or calendar. But now rethinking it, maybe we should say we are held captive by our calendar.
What is that task you aren’t doing? Is it on your calendar? Should it be on your calendar?
Maybe some will say this isn’t really an art but I think it might be. And maybe it isn’t an art but rather a practice of intentionality.
Hello apartment friends it’s me Leslie Mathis with the Multifamily Streamlined podcast. Last time we talked about surprise and delight and as promised we are finally back with what that means for the resident and the reduce of churn. First let me say THANK YOU for sticking with over last year even they I haven’t posted in months. On the next episode I will tell you what I have been up to but for now please know it means a lot to me that you have still been listening and sharing the episodes that have been posted. So back at it - Y’all I love the word CHURN - that is what we are doing when we don’t create enough of an experience to keep the resident with us longer than their first lease term. Listen don’t get all technical on me I know that some of you are in military markets and some of you want to hold on to that air quotes - everyone is buying a home - and yes I completely understand what is going on in the market with home sales and purchases. But as usual I ask you to hear me out.
Perhaps this episode will be surprise and disappoint but a few months ago I had a conversation with someone I don’t know well and they stumbled upon this podcast. They shared with me how much they loved it and I wasn’t sure how sincere that really was but the conversation continued. It was what I needed to hear that week and my take away was a good one… these are things most of us know but we need confirmation or to hear it from a source that has a different perspective or that is not as close to our situation. See it enforces what you already know or feel in your gut. Probably the best compliment I have received came from this person - they told me they were trying to finagle a way for their 17 year old daughter to listen to the podcast for those reasons just mentioned. As a mom of a teenager that really pulled at my heartstrings. My goal for this podcast and honestly any of my speaking engagements is to be a resource. I never want to tell you what you are doing wrong, I want you to learn from my journey and hopefully save you a few missteps along the way. I also want to share my perspective from the ownership side to help you hone your skills as an operator. I want you to see the ownership perspective which will ultimately provide a focus on increasing the value of the asset. No matter the length of the hold ALL owners goals are the same - to maximize the value of the asset. Some of us just have longer to do so than others.
Hello apartment me friends it me Leslie Mathis with the Multifamily Streamlined podcast. As promised today we are going to focus on making the right hiring decisions. Holy smokes what does that mean? Do we even have enough time to unpack that? I’m not sure but lets give it a try.
For this episode our focus will be how do we recruit talent, build a team that works as a team and how to pivot quickly when things aren’t working.
I want to share a little snip-it from some recent soul searching. While this won’t come as a surprise for most of you - for me it is ALWAYS going to be about people. I mean ALWAYS - I can’t think of a scenario that wouldn’t ring true for me. While I won’t fall on my sword for my absence nor will I promise to be here every Tuesday I know this experience needed to happen before I could share my next two part series. It has been a good reminder of what pivot really means. If you set goals and life changes you might need to readjust those goals so you are not living a life of disappointment.
Recently I was reminded of a hard lesson and thought it was worth sharing. Perhaps I can save someone pain and maybe embarrassment perhaps better explained as self disappointment. There are ALWAYS going to be things we do not like doing. And those tasks are the ones that we typically put off to the last minute which creates stress and unwelcomed drama. At least for me. I often say that I create my own drama and it all stems from procrastination. I guess the first step is always acknowledging the issue. I bet you all can relate and think of some examples.
For the first time ever I have added layers to my word of the year. As I plan for 2021 and the future as outlined in my goals I knew this would be the FOUNDATION for things to come and it would come with sacrifice and from that my two additional words were formed to help me stay focused on my word of the year. Because this year is more strategic than ever for me personally and professionally again for ME it was important to add these two additional components. I am sure they could have been taken in several different directions but this is where I landed and in navigating the first 3 weeks of 2021 I am more confident than ever these were the right choices for me. PLAN is my overarching them for 2021 and as I navigate I will remind myself that I am building the foundation for all things to come and while this will not be easy it will be worth it and the sacrifice will pay off in the long run.
To outline a step by step process for you have never done a word of the year before:
Start by outlining specific goals you have for the year. The big goals - start with 3 to 5 so you can really focus on those otherwise it could really become more of a to do list versus a strategy for the year. We want to be strategic and not a list checker.
Next you are going to take those 3 to 5 big goals and under each add 3 to 5 additional steps that are going to be actions to achieve those goals.
Once those two steps are completed I reflect on the goals to determine my overarching theme - MY WORD - MY FOCUS that is going to be my word to achieve the strategy as outlined.
Good things are coming
Did you hear me? Good things are coming.
YES! Good things are coming.
What if that was our mantra for 2021? I often hear the hardest winter brings the most beautiful spring. Or the peace that comes after a storm. While 2020 might not be the year we hoped that doesn’t mean we can’t excel in 2021.
I believe this so much that I even have the t-shirt to prove it. :)
No More Excuses December 29th Episode 15
We talked about this during the episode of ‘There’s no Perfect Day to Start’ but it is time to get out of our own way. No more excuses. Buckle up and let’s do this. We are 3 days from the new year and as much I would love to say when the clock strikes midnight all of the challenges of 2020 will go away we probably all know that it is not the reality.
Maybe you are tired of me talking about this podcast or what I consider failure when it comes to goals I set for this year but I do think it is such a good example. My goal was to release 2 episodes each month which would be 24 for the year. Well today is the last episode of the year and it is number 15. I missed what some would consider a pretty simple goal by 9 podcast which truly feels like a lot. But the real thing you need to hear that I really had 9 MILLION excuses as why I couldn’t get those done this year:
The Pandemic
Children Virtual Learning
Summer at my parents and there was no quiet time
My husband working from home early in the pandemic
The Kids messing with the dog
No creative juices flowing
Professional Survival Mode
But at the end of the day - you guessed it, those were just excuses. I could have found time to do it - I could have gotten up earlier - I could have followed my own advice and turned off my email - and I could continue to beat myself up over it but I’m letting go and moving forward. For me that was settling on shorter podcast to get them released but hopefully with content that would be worth your 5 to 13 minutes. With commute times down the thought was at least you could take a 5 or 10 minute break and listen to one or maybe your commute now is only 20 minutes you could still listen to two at the end of the week as you decompress and maybe even while you are getting ready in the morning and it would still allow time for something else.
Let me ask you this - what is the excuse that is holding you back? If you can identify that you can begin to overcome it.
You can’t finish what you started if you do not start December 25th Episode 14
Hello again Apartment Friends. It’s Leslie Mathis with the Multifamily Streamlined Podcast. If you missed the last episode which dropped on the 22nd we are in the middle of a 4 part series. With 2020 coming to an end and the thought of some of you completing the hardest year in the business. Perhaps this has been the hardest year for all of us in multifamily I wanted to do something a little different. We will continue with our condensed version of podcast but today and the 29th will stay true to the past 2 weeks with a focus on getting started. The Series includes:
- The Art of getting Started
- There’s no perfect day to start
- You can’t finish what you do not start
- No more Excuses
So off to part 3 - You can’t finish what you do not start. You guys let me say that again! You can’t finish what you DO NOT start!!! WOW! We probably can all agree starting is the hardest part. But we have discussed it so much lately - any step forward is a step forward. Even if you can only give it 5 minutes today and another 10 tomorrow YOU HAVE TO START NOW. The worst thing would be for you to be mad at yourself because you never started. That is definitely worse than failing! At least with failing you gave it a whirl and no matter what I promise you learned something even if it didn’t go as planned.
Hello again Apartment Friends. It’s Leslie Mathis with the Multifamily Streamlined Podcast. If you missed the last episode which dropped on the 18th we have just started a 4 part series. With 2020 coming to an end and the thought of some of you completing the hardest year in the business. Perhaps this has been the hardest year for all of us in multifamily I wanted to do something a little different. We will continue with our condensed version of podcast but over the next 2 weeks with a focus on getting started. The Series will include:
- The Art of getting Started
- There’s no perfect day to start
- You can’t finish what you do not start
- No More Excuses
We have discussed the art of getting started and today we will discuss - theres’s no perfect day to start. You’ve heard many times when people say they are going to start their diet on Monday. More times than not you self sabotage yourself until Monday gets here making getting started that much harder. You’ve heard the saying theres no time like the present or today is just as good as any. Well I believe all of that to be true so lets just get started. If you don’t think you can dedicate the time to complete the full plan or even get started let me tell you just putting 1 minute towards getting started is getting started.
Hello again Apartment Friends. It’s Leslie Mathis with the Multifamily Streamlined Podcast. With 2020 coming to an end and the thought of some of you completing the hardest year in the business. Perhaps this has been the hardest year for all of us in multifamily I wanted to do something a little different. We will continue with our condensed version of podcast but over the next 2 weeks we will focus on getting started. The Series will include:
- The Art of getting Started
- There’s no perfect day to start
- You can’t finish what you do not start
- No More Excuses
It’s time we discuss how to prep for a call. I have a belief that it is not a call unless you provide an agenda. Have you been on one of those calls that goes rouge and last way longer than it should? YES, we all have and I bet if you look back there wasn’t an agenda for the call so it got off track and sideways. This can be prevented! Save yourself some time and look like the rockstar - create an agenda.
I’m not a big fan of living the “what if” scenario but I think for so long that had a negative connotation for me but I have found myself saying that so much lately to my teams. What if we did this or what if we looked at it this way? My “what if” has changed to a positive. Not a living in a missed opportunity role but a new perspective in an effort to put our best foot forward and deliver beyond expected results.
As we continue to navigate our ever changing space, our calendar year is coming to an end, and are bombarded with nine million calls and 54 Zoom meetings; have you ever thought what you would do if you didn’t have a MUTE button? Maybe more than ever you are relying on that sweet little magic button, that provides privacy, from the reality you are living and the actual call you are trying to participate in. As I thought through the chaos that has become every day life, I wondered - what if we lived every day as if we didn’t have a mute button? What if our natural filter needed to be stronger because we could no longer say the things we wanted to say because their is NO MUTE BUTTON. How would this impact the way we approach customer service, What would this mean for our team building, resident retention, and overall onsite operations?
Here is the big question - What are you doing now to prepare for 2021? This weekend I am having a planning retreat to outline the next year, set goals, and put new initiatives in place for 2021. In the coming weeks I will reflect on 2020, review my goals, and set new ones for my asset manager position at Woodfield but for now the focus is a 2021 strategic plan for Streamline. It is important to me to plan for next year for both of my roles. No longer are the days where we can wait around and see what comes our way. If nothing else 2020 has taught us that and Just because it was a dumpster fire for some of us or because it brought new challenges we never faced before doesn’t mean we just give up now or throw our best practices away. If some of your best practices have been thrown out the window maybe you don’t have time to chase those papers down however we can set new ones for 2021. And listen just because 2020 is almost over doesn’t mean you can’t find a few wins before it ends. :)
If we once thought our first impression was the moment someone drove onto our site or walked through the front door we might want to re-think that. Perhaps over the last few years things have shifted and our website was our first impression and how quickly someone got a response to an email request for information. We have really upped our game on the digital front and that is great but perhaps there is a forgotten skill. I often see shops where our team members do amazing on the in person tour but typically the phone portion does not align with the same type of scoring or feed back. Today our phones seem to be ringing off the hook and perhaps that is pandemic related - maybe everyone has email and Zoom fatigue but that leaves us with needing to sharpening our phone skill tactics. Some how we need to instill in our teams that this too is part of the first impression of the property. While it is most likely the second or third contact they have with us it is all going in that tally of how we are comparing to our comps.
What will our take away be from the last 30 days working under new conditions? How will we adjust our schedules moving forward? What tasks will we complete during this time that have lingered on our to do list? Today I do not have the answers but we definitely need to start asking the questions.
As things have transpired over the last few weeks with COVID-19 I wanted to add this extra bonus session to Episode 5 in regards to strategy.
With everything going on right now I wanted to share my story and then we dip our toe into strategy. And to make things a little more interesting we will discuss facts over feelings and our this very approach can make our lives easier.
While the weather and flight delays might have wreaked havoc on our interview plans this is still a must listen. Do you believe there really is a secret sauce for the perfect owner's visit? Listen to hear what creates the framework just that.
Do you ever think of ways to increase sales or take the onsite experience to the next level. What about designing your next project how do you elevate that experience as compared to past projects? Today I want to talk to you about something you might not have thought about or considered before. Selling and designing from first hand experience.
Join me for an amazing interview with Sharon Hatfield, COO at CF Real Estate Services. Sharon shares her journey over the years in the multifamily industry - from leasing to COO and more. Hear encouragement on how to grow your career, blue sky days, and must read leadership books.
Are you laser focused this year? Do you have 2020 vision. If the answer is no well it’s not too late. As our industry has grown abundantly the last few years - markets booming with new supply - value add projects underway - large cap ex projects - properties sold and/or transitioned to new management companies it is really easy to lose focus. It is often easy to just use our annual budget as our report card or goal setting board, but what would 2020 look like if you took it a step further?