The Revenue Roundtable: Recent Episodes
The Revenue Roundtable
The Revenue Roundtable (formerly The Patient Experience) was conceived by Revco Solutions Chief Client Officer John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. In each episode, John, some co-hosts, and his guests will discuss the bottom line across industries, including healthcare, as well as best practices for AR management and collections.
Revco Solutions’ very own Senior Director of Training & Development, Melony Frizzell, was recently featured by the ACA International in their #HotTopics webinar series. This month we are pleased to offer you a free audio-only excerpt from this important webinar, which is available for purchase on the ACA’s website. Once you listen to the teaser, we know you’ll want to watch the entire video presentation and then identify the One Word that will change your year!
Employee RetentionRevco Solutions’ very own Senior Director of Training & Development, Melony Frizzell, was recently featured by the ACA International in their #HotTopics webinar series. This month we are pleased to offer you a free audio-only excerpt from this important webinar, which is available for purchase on the ACA’s website. Once you listen to the teaser, we know you’ll want to watch the entire video presentation!
Join us to listen as Jon Hollenweger, Director of Revenue Integrity for Inspira Health, shares his professional expertise with our hosts on this important episode of the Revenue Roundtable Podcast, addressing denials management and all the tangential issues that can occur in a large healthcare system like theirs.
Angela Stokes, the Chief Human Resources Officer at Revco Solutions, dives into the changing landscape of staffing and what it […]
Jack Hoban, formerly of ARMC Financial, and Joe Hoban of Revco Solutions, discuss the business intelligence that informed the merger […]
Join our hosts this month with Paul Weaver of Cox Health, as we discuss Small Balance Insurance Follow-Up and how this process has taken shape at Cox Health. Small balances can represent large volumes in a health system of their size and can quickly become a challenge to manage effectively. Revco Solutions has assisted Cox Health with this part of their revenue cycle for four years — including throughout the pandemic – with expanded resources to help them maintain cash-flows. Listen to some frank talk that will help you to make more informed decisions regarding your own bottom line.
Becky Sandy, Patient Access Manager, has been with Cox Health for 18 years. She joins our hosts to discuss “Meeting Staffing […]
In the healthcare industry, some of the major risks that we have — from a cybersecurity perspective — are around data breaches and system availability. Primarily in hospitals, clincs... the availability of the IT systems being up and available and ready to use... if those are disrupted it can have impact on LIFE, so that's a major concern.
This month on the Revenue Roundtable podcast, Kyndal and Morgan talk with Greg Leaf and Ray Milner, the Directors of […]
In Episode 43 of the Revenue Roundtable podcast we're talking to Audra Funk, Revco Solutions' General Counsel and Sr. Director of Compliance about the CFPB's Regulation F rulemaking.
In this special holiday edition of the Revenue Roundtable podcast, Revco leadership talks about the past, present, and future of our Go Beyond community outreach program
This month on the podcast we're joined by Mike Simms, VP of Revenue Cycle for Cone Health, to discuss building successful vendor relationships. Tune in!
In our return episode to the Revenue Roundtable podcast, we're sitting down with Revco Solutions President Larry Ebert to dive into the impacts of presumptive charity care on hospital revenue.
In this month's episode our host - John Cook - announces his retirement. He leaves our loyal listeners with a few parting words of wisdom.
This month on the Revenue Roundtable Podcast we're talking to Merikay Hunt, of CoachMKay, about the impact of engaging and honest conversations and the patient experience.
In this episode we're putting our host - John Cook - in the hot seat to discuss his 12 Concepts of Excellence.
As a Patient Advocate for West Chester Medical Center in Valhalla, New York, Michelle Spencer’s role is to ensure an exceptional patient experience for everyone who walks through the doors of her hospital.
In this episode of the Revenue Roundtable podcast, John and Michelle discuss how the patient experience impacts the revenue cycle, how patient advocates can act as an insurance policy for a hospital system, and keeping up with HCAHPS. Tune in!
Pete Ash, VP of Sales & Client Services for DECO, LLC, has made it his mission to make navigating payment resources a win-win for both providers and patients. DECO works in the hospital, and hand-in-hand with patients and their families, to help secure payment assistance for medical care.
In this episode, John and Pete discuss just how much patients don’t know about insurance, government assistance programs, hospital charity care, and educating patients about the resources available to them when they need it most.
In this episode, we’re joined by Greg Johnson, Warehouse General Manager of Food City’s corporate distribution center in Abingdon, Virginia. Food City team members Tony Waugh and Jason Terrill also joined us for our discussion about their experiences during the pandemic as essential workers.
John and the Food City team chat about the challenges COVID-19 created in managing the more than one-million-square-foot distribution center, how they remained strong and resilient throughout the experience, and the adjustments they’re making to the “new normal.”