For The Record: Recent Episodes
Carm Capriotto
A platform to say what is top of mind. A short but intense rhapsody from a peer. This is in the style of the OP/ED section of your newspaper. The intention is to push a few boundaries and create a future dialogue. These short opines will get you thinking.
FTR 091 Stop Quoting Price Over the Phone – Maylan Newton
Maylan Newton from Educational Seminars Institute has a strong conviction of quoting a price over the phone. If customers wanted a cheap price, he says, there would not be top shops out there that are not dealing with price first. And he questions if you really want the customer who wants the lowest price?
Maryann Croce, who with her husband Tony own Croce Transmissions in Norwalk CT is also a business coach with her company smallgizvantage.com She has a strong message of financial survival. Find the show notes at remarkableresults.biz/f090
In spite of our current Covid-19 situation, Maryann’s For The Record monologue drives the perfect point. Surviving your financial struggles. Gain Control of your Finances.
Cecil Bullard - Parts Pricing in the Age of Online Parts Sellers [FTR 089]
Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals.
Re-thinking parts margins based on pricing transparency from online parts sellers.
He doesn’t like the strategy that we need to re-think how we price our parts to our customers just because of pricing transparency
FTR 088 Tom Palermo - Shops Putting Others Down. WHY?
Why does this industry pull itself down? It hurts the entire industry’s reputation and customer confidence in us.
We are a high tech industry today so why degrade it. Tom offers a few suggestions in his rant. I agree with him. We’ve worked hard with the over 745 episodes in the podcast library to help the industry flourish, grow and build a stronger reputation.
Why can’t there be co-opetition and support from every shop? Doctors all exist in each community without trashing each other. There is enough business for everyone. That’s the bottom line. So why pull each other down.
Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes (https://remarkableresults.biz/?s=kevin+lekas) .
Key Talking Points:
myASE renewal app is now branded ASE Renewal APP
One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board
www.aserenewalapp.com (http://www.aserenewalapp.com)
Certify without going to a testing center
Automotive certifications only at this time A1 - A9
Participation is you are expired, nearing or currently certified
The APP will have some new tech questions
There will be second and third chance questions that will be similar to the one you did not get correct
Designed for a 12 month cycle
Certification Without Expiration
Future:L1 is being looked at. A challenging project that they are considering
G1
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Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.
FTR 086 Kim Aurenheimer - Fall in Love With Your Business, Again!
Kim Aurenheimer from CS Automotive in Brentwood, TN sites a Gallop survey that says 70% of employees are not engaged in the business they work for. She offers solutions on how to spot unengaged employees.
FTR 085 Bob Greenwood on Billed Hours per RO. We are in a knowledge-based business. Your billed hours are a productivity measure. Net profit is created by being productive.
Ben Johnson, Director, Project Management, Mitchell 1
Key Talking Points:
Some companies challenges is its own success
Business start with a vision and a why
Over time we tend to not focus on your why but our what
If you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it.
If you live your WHY then the money will come
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Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.
FTR 082 Steve Finzel - Too Many Fluids
Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids.
FTR 081 Brian Sump - Never Let Your Foot Off The Pedal
Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results.
Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes (https://remarkableresults.biz/?s=Brian+sump)
Be socially involved and in touch with the show:
Email (mailto:carm@remarkableresults.biz)
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Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/)
Buy Carm a Cup of Coffee (https://www.buymeacoffee.com/carm)
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes (https://remarkableresults.biz/?s=%22fanslow%22) .
Talking Points:At Matt's shop they create a three-fold flyer on any new equipment the shop buys and get it to the local shops
Shops do take advantage
Matt has shops take advantage of diagnostics and programming
He does not loan the tool but does the work that the tool is used for
He gives free adviceOn what tools he would use or area to look at
Potential for referrals
Some problems are very basic and that means there is a training/knowledge gap
Sometimes young techs are thrust into a situation without the knowledge and proper equipment
Be socially involved and in touch with the show:
Email (mailto:carm@remarkableresults.biz)
Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/)
Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/)
Buy Carm a Cup of Coffee (https://www.buymeacoffee.com/carm)
Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.
Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes (https://remarkableresults.biz/?s=%22bizub%22) .
Talking Points:We attack each other based on emotions and not facts
Does the supply industry know what they have to do to support the service professional?
Found a youtube video on comparing spark plugs from two different sourcesThe reviewer checked with the supplier and discovered that the Amazon plugs were counterfeit
Andy posted on a social media groupThe rub is how someone stood up for a product’s quality especially if the national manufacturer said it was counterfeit. Why would a national company stake its reputation on a false claim
We are helping each other more and more.
Too many still are critiquing and criticizing each other and this doesn’t help in a positive way
Andy is not going to respond to negative commentary anymore
We need to move ahead and be more progressive
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Be socially involved and in touch with the show:
Speaking (https://remarkableresults.biz/speaking)
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(https://remarkableresults.biz/coffee/)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/) to learn more.
Matt Fanslow gives you a short science fiction lesson and connects the Kobayashi Maru to your shop’s success. The Kobyashi Maru is a test given to future Star Fleets captains that is designed as a no-win situation.
Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.
Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.
Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.
Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes (https://remarkableresults.biz/?s=%22fanslow%22) .
The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario.
There was one Starfleet cadet that beat the ‘no-win’ Kobayashi Maru
Do you have a Kobayashi Maru (no-win situation) in your shop or in your bays
Are your supporting systems so broken that your people are designed to fail (unwittingly) and they cheat the game to win
Do you get upset because your equipment, systems, and processes do not support anything but gamesmanship to win?
(mailto:carm@remarkableresults.biz)
(http://eepurl.com/bhqME9)
Be socially involved and in touch with the show:
Speaking (https://remarkableresults.biz/speaking)
Subscribe to a free mobile listening app (https://www.buymeacoffee.com/carm)
This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.
FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.
Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/) to learn more.
FTR 072 Bill Haas - Are You Aware What the Dealerships are Doing to Compete with the Independent
FTR 069 Matt Fanslow on Diet and Exercise - Not Necessarily a High Priority for Aftermarket Pros
FTR 063 Matt Fanslow - What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hot
FTR 061 Bill Haas - Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.
FTR 060 Jeff Rudnick are Cooperatives in Our Future.
Consider economies of scale to save money and own your brand and control your marketing.
Greg Buckley on Lyft
Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from it and what should you know.
FTR 058 Tomi Oliva- Would You Work For You?
Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment is. He reminds you that it is the little things that matter.
FTR 057: Carm Capriotto - Get Involved In This National Cancer Research Program
I’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong program that is nearing the $1M donation milestone. I feel it may happen soon. This year could be the year B4B hits this huge goal.
My respect and admiration for Laura Frank and Leigh Anne Best, who started brakes for breasts with a hand full of shops in the state of Ohio. Two lady service professionals have created a jewel of a program that continues to grow in support and influence in the industry. The program is Brakes For Breasts and it happens every October. Laura and Leigh Anne are independent service professionals and therefore know your business and can relate to the value Brakes For Breasts can bring to your business and for cancer research.
Total donated to Dr. Vincent Touhy at the Cleveland Clinic for his research on a Breast Cancer Vaccine is $747,771, since 2011. The $1M milestone is not too far away and to get there, your help is needed. www.brakesforbreasts.com is where you can sign up.
Justin Barrett - Hard Talk on Areas of Improvement for Independents
Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators.
Justin Barrett will hit a few nerves as he asks you to take a look at your facility through the lens of the customer. And if you are not requiring 80 hours of training for your people, according to Justin, you are not keeping pace. He’ll also tell you why and how he closes and takes his team to train at venues like Vision in Kansas City.
FTR 055 Matt Fanslow - We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management
Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business.
ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.
Do You Know The Exact Source of Your Marketing Efforts?
Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine which give you the greatest return. She has a few great ideas on how to do it and why tracking and the numbers has helped her marketing investment pay dividends for her.
Build Your Bench - and Be a Proactive Recruiter.
Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.
FTR 051: Jerry Holcom - Where is Your Personal Commitment & Professionalism
Jerry Holcom from S & S Service Center in Kansas City, MO is a co-founder of Vision and current President of the Midwest Auto Care Alliance wrote in his latest presidents message about his concern for commitment and professionalism
FTR 050: What the Aftermarket Can Learn from Professional Wrestling
Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the promotion of professional wrestlers to aftermarket shops. Matt likes to look outside the industry to learn and see new things. A stretch in thinking, I don’t think so. I know one thing, this rant will make you think.
Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.
Our Technicians Are Car Doctors
Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. If there was ever a time to embrace ASE it is now. The high tech world of the automotive creates the need for highly trained technicians and through ASE certification allows us to differentiate ourselves and improve our image.
Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and knows what it takes to turn ordinary service professionals into top performers
FTR 045 Brian Walker - Foundational Marketing Techniques - There Are No Silver Bullets
Brian Walker co-owner of Shop Marketing Pros explains that there is no silver bullet to marketing. He shares thirteen Foundational Marketing Tactics and is determined that your marketing is consistent and when business is good, keep marketing and when it is bad, keep marketing. Marketing requires patience. It takes times to build momentum
Dave Hobbs - Find The Time and Make the Sacrifice to Attend Training. Trainers Do!
Dave Hobbs travels the country training technicians for Delphi Technologies. His participation in the industry is without rival. He has a strong message for you about training venues, hands-on and the sacrifice that all aftermarket trainers make in their lives to bring you training. All he wants is to have you come to class when the trainers come to your town.
Find Dave’s talking points and links to his previous episodes on the show notes page at remarkableresults.biz/f043
Find a Balance For Your Ego
Vinnie Lucido from Co-Auto in Reno Nevada says we need to find a balance in our Ego’s. His rant brings in the value of Yoga to your well being. He is a Yoga teacher so he should know about the value of Yoga in one's life. His message has a three-pronged approach; put your ego in check, let’s stop judging each other and check out the power of Yoga.
Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of understanding of the opportunities and challenges of the service professional. He says it’s not all about selling parts, but about how the suppliers can help the pro become more efficient, productive and profitable.
Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone
Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more than we do. She’ll tell you why.
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
Dwyane Myers, partner at Dynamic Automotive in Frederick, MD lays it all on the line as he gives you a blueprint on how to embrace and integrate the millennial workforce into your business and never have to worry about a technician shortage. Dwayne explains how to make this happen and how his approach has been one of the best strategies he has ever done for his business.
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his…
Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW…
Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.
What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in 'my' service professional business.
What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.
Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to address some of the battery issues start/stop systems are causing.
Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his thinking. A different way to think of Abundance.
Scott Brown: Don't Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.
Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you.
Brin explains the value he sees in having the right person believe in you and help you find your strengths. If you find this inspirational, create an action item and do. Find someone to mentor or tell your close circle of associates that you are looking for a mentor.
Craig O'Neill - The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.
Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket
Cecil Bullard from the Institute for Automotive Business Excellence says that many shop owners have Undervalued Labor Rates.
Jody Devere, CEO from Ask Patty.com Has A Lot To Say About The Biases That Exist In The Automotive Industry Toward Women.
Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference.
Matt Fanslow Worries That Young Technician Apprentices Will Leave the Industry Without a Series Mentor Program and Career Path.
For The Record. Chris Cloutier: Take Ownership As A Leader, Set The Standard For Training In Your Business And Embrace Tech Because It Isn’t Going Away.
Introducing For The Record, a platform for every aftermarket professional to say what is on their mind. The goal will be to make ‘For The Record’ a platform that will challenge, stretch thinking, roll over the status quo, present new ideas, and change some opinions.