The Auto Shop Owners Group (ASOG) Podcast: Recent Episodes

David Roman & Lucas Underwood

This is a podcast created by shop owners, for shop owners. Listen to auto repair shop owners have frank and open conversations about their struggles in managing the constant changes and challenges this unique industry brings.

*TIME SENSITIVE***

The BEST automotive training event in the southeast is back, bigger and better than ever! DO NOT MISS OUT. Click here to register: https://geni.us/ASTE2023

_____________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

In this episode, David and Lucas are joined by David Jackson, the President/CEO of the Boone Area Chamber of Commerce, to share his insights on the importance of career path jobs and their value to individuals and the economy. They discuss the growing appreciation for vocational training, the need for mentorship and knowledge sharing, and the opportunities afforded by both.

Topics discussed:

00:01:57 Chambers differ in funding, influence, and expertise.
00:06:04 Chambers find members' needs and develop programs.
00:09:40 Regional economist forecasts economic trends for the community.
00:15:25 NC tech paths, community college training + EV mechanic demand/opportunity, AI for job creation, company making sales devices for grocery stores.
00:19:50 Value of efficient and effective education for skilled labor.
00:23:55 The Pandemic forces businesses to value employees.
00:27:04 Skilled trades need structure, education, and opportunities.
00:33:10 Passion-driven teaching transforms students' lives dramatically
00:38:14 Valuing diversity and sharing industry knowledge.
00:42:04 Celebrate trades, diverse paths, and rewarding commitments.
00:45:14 AI won't replace all jobs; new demand emerges.
00:49:58 Align skills with future demand for success.
00:53:27 Parents are creatures of their time, digital generation, soft skills, career choices, education spectrum, and better ways.
00:56:26 Excitement for new trading series and rare card.

*TIME SENSITIVE***

The BEST automotive training event in the southeast is back, bigger and better than ever! DO NOT MISS OUT. Click here to register: https://geni.us/ASTE2023

_____________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

In this episode, David and Lucas are joined by the host of the Jaded Mechanic Podcast, Jeff Compton. They explore the parallels between biblical stories and clinical psychology and discuss the challenges faced by Moses and the story of the Passion.

Jeff shares an eye-opening training event, discussing framing and open discussions. They also talk about social media pitfalls, seeking understanding, and lessons from the past.

00:02:19 Cancer managed, but the radiation would've caused issues.
00:09:48 Complexities of cancer, medication, and mortality discussed.
00:14:32 Bible stories reveal purpose in life struggles.
00:22:58 Suffering is inevitable, even for devout believers.
00:24:52 "Anxiety, choices, challenges, entitlement, and action."
00:34:32 Lucas on wasted credits, but helping people
00:36:38 Conversations about life, industry challenges, and truth.
00:43:03 Father taught valuable life lessons through work.
00:51:25 Car dealership focused on financing, not selling cars.
00:54:57 Coaching tactics are old and unchanging.
01:03:06 Absence of owner possibly allowing for a successful business.
01:07:07 Franchises succeed by following scalable models.
01:16:22 Techs are unhappy at those shops.
01:19:58 Experience-based businesses fail when ethics are compromised.
01:24:59 Childhood experiences in the family business shaped Lucas.
01:28:07 Family and business define individuals differently.
01:37:11 Job no longer defines me; connecting with others.

*TIME SENSITIVE***

The BEST automotive training event in the southeast is back, bigger and better than ever! DO NOT MISS OUT. Click here to register: https://geni.us/ASTE2023

_____________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Steven Fafel, the co-founder of Auto Ops, joins Lucas and David. They discuss the challenges of scheduling in the auto repair industry, ethical considerations around customer data, and dealing with demanding customers.

[00:02:19] Founder moved to Coreyville, Pennsylvania.

[00:05:20] Companies have different values; Carolyn understands us.

[00:14:53] Popeyes, Burger King are owned by the same company. CEOs invested personal money to revive Burger King. Mindset change is critical to success.

[00:18:03] Changing industries, leaving a lasting impact.

[00:23:20] Scammers targeting shops' clients, charging extra money.

[00:32:02] Closing shop, debt, revenge on customers.

[00:37:08] Assault on employees, fraud, disrespect, workload, unwanted customers.

[00:43:08] Late arrival disrupts schedule; customer demands special treatment.

[00:47:25] Firestone's open seven days a week, teaching customers not to wait.

[00:52:30] Treating everyone equally and communicating effectively.

[01:02:09] Retention with introverts: service and scheduling.

[01:05:45] Optimize technician schedules, and manage repair orders efficiently.

[01:11:18] Zapier integration causing frustrations in workflow.

[01:16:27] Online scheduling company focuses on customer engagement.

[01:22:04] Informative trade show, connects with industry leaders.

*TIME SENSITIVE***

The BEST automotive training event in the southeast is back, bigger and better than ever! DO NOT MISS OUT. Click here to register: https://geni.us/ASTE2023

_____________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at ITTC, Ashley Jo and Jeremy Bloom courageously open up about their struggles with hiring someone with addiction and the profound impact it has had on their life and business. They recount the distorted narrative they had created and the dangerous consequences that follow when you refuse to see what's happening in front of you. This episode also explores workplace dynamics, from harassment and responsibility to the challenges of hiring and retaining employees.

Topics Discussed:

[00:03:31] Vehicle inspected, detailed notes, no special treatment.

[00:06:53] I don't know what I'm looking at, broken, fix it, sign and pay.

[00:14:18] Clients want engagement and advice on car service.

[00:15:58] One guy does 90% of the work.

[00:24:40] Ignoring the reds, they focus on the $3,000.

[00:29:42] Reckless technician causes workplace drama, returns twice.

[00:32:10] Employee's erratic behavior caused multiple issues, exits.

[00:41:21] Addiction fuels destructive stories and behavior.

[00:47:37] Mistakes pile up, trust lost, resignation follows.

[00:52:06] Moved to St. Louis for job, reminisces Simpsons DVD.

[00:57:27] Lucas, truck at shop, hiring is awful.

[01:00:07] Addicts blame others, causing trust issues.

[01:09:16] Volvo issues, expensive repair, ruined friendship.

*TIME SENSITIVE***

Join industry leaders and marketing experts as they share their know-how during the Marketing for Auto Repair Shops (MARS) 2023 Conference, Sep 07 - Sep 09 2023 in Ogden UT. Click here to register: https://geni.us/MARS2023

The BEST automotive training event in the southeast is back, bigger and better than ever! DO NOT MISS OUT. Click here to register: https://geni.us/ASTE2023

_____________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Special guest, Dan Vance, President and Founder of Advanced Local, join Lucas Underwood and David Roman from ITTC 2023. They discuss a diverse range of topics, from the latest advancements in AI to the importance of effective communication and the impact of automation on skilled trades. They also dive into the intriguing world of AI-generated content and its implications on society.

Topics Discussed:

[00:01:01] COVID skewed numbers, closer to death, depressing.

[00:04:56] Construction and quality of mattresses are the same everywhere.

[00:09:07] Shop owner struggles with overpowering emotions and urges reason.

[00:10:06] Unhealthy coping taught, crucial for parenting.

[00:14:21] Man steals, interviews ex-cons, exposes prison system.

[00:16:57] Baidu's AI answers questions, unlike Chat GPT.

[00:20:57] Using periods and commas improves communication.

[00:24:22] Human skills lost with automation in industry.

[00:28:17] AI understands language, manipulation and has autonomy.

[00:30:08] Online misinformation treated as reality; convictions for election-related memes raise concerns about AI-generated content.

[00:33:11] AI produces wrong and fake results. Miscommunication is an issue. Caution is necessary when using AI.

[00:36:24] Gary Vaynerchuk pushed for being voice-first.

[00:40:43] Microsoft bought OpenAI; we are using AI.

[00:44:27] Fake AI conversation between Chat GPT and Joe Rogan.

[00:48:06] Improved customer service through a personalized phone app.

[00:50:07] "All-in-one Google Maps integrated messaging app."

[00:53:03] CRM companies can use AI to improve marketing.

[00:56:10] AI connects and finds truth in your mind.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

How important do you think it is for service technicians to understand the inner workings and theory of operation of the vehicles they work on? How does this knowledge affect the quality of their work?

In this episode, David and Lucas speak with Mini & Land Rover expert Tom Morgan and Justin Kidd, the Technical Sales and Service Specialist at ATS Carbon Clean from ITTC 2023.

Topics Discussed:

[00:00:06] Controversial New Yorker mocks his badge.

[00:05:37] Rock drummer turned car dealership employee turned marine tech.

[00:09:18] Switched from BMW to Mini Cooper dealership, disaster.

[00:13:41] Service manager challenges the technician, who exceeds expectations.

[00:16:26] Efficient method earns big but causes trouble.

[00:19:03] Using tools efficiently and getting positive results.

[00:23:51] From music to cars, finding my path.

[00:25:11] Moved from New York to California, favorite technician experience in a dealership. Organized chaos, workflow, and efficient systems.

[00:29:00] Accidents became an opportunity, leading to success.

[00:33:12] IPR connector issue causes high oil pressure.

[00:37:16] IScan saves money. Check VGT for issues.

[00:38:25] Recalled trucks pose problems for dealers and customers.

[00:44:37] No coolant, cylinder head lifting off the block. Costly engine repairs needed, unhappy customer.

[00:46:42] Chevys have faulty turbo engines.

[00:51:29] Strange events lead to a man buying a car.

[00:55:44] Expensive European remake, old cars are making a comeback.

[00:57:11] Invest in cool factor, if you can

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

MSO Bill Adams sits down with Lucas and David to discuss his solution to increasing productivity at his shops.

Topics discussed:

00:00:07 Flying in cramped seats is uncomfortable.
00:07:53 Old car repair is specialized.
00:19:10 Overcoming challenges in business.
00:24:11 Building a solid team is crucial.
00:27:27 Triangle offense for service advisors.
00:32:10 Triangle offense streamlines car repair.
00:40:20 Effective communication is critical.
00:45:22 Hiring the right people is vital for growth.
00:51:46 Adapt and leverage technology for efficiency.
00:54:01 Shift perspective for business success.
01:00:08 Importance of customer experience.
01:06:36 Adapt to changing technology quickly.
01:11:41 Leverage team strengths for success.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at ITTC 2023, David and Lucas sit down with Michael Christopherson, Diagnostic and Immobilizer Tool Specialist at OE Alternatives.

Topics discussed:

00:05:49 Pay diagnostic techs a salary.
00:06:24 Financials surrounding diagnostic work is challenging.
00:17:43 Skilled diagnosticians are in demand.
00:19:23 There's a need for change in the automotive industry.
00:24:14 Planned obsolescence in automobile manufacturing.
00:34:45 Education system needs reform for critical thinking.
00:35:27 Education system undervalues blue-collar workers.
00:43:47 Charge what you're worth.
00:47:09 The customer misunderstands car issues.
00:55:30 Right to repair is crucial.
00:59:18 Complexity of modern vehicles
01:02:21 Repairing circuit boards can save money.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Recorded live at ITTC 2023, David and Lucas are joined by Ryan Giddings, owner of Church Street Garage.

Topics discussed:

How did you get into the industry? (0:00)

What makes a good shop? (6:06)

What will happen if you don’t talk to the customer? (14:11)

You buy the blue sky. (19:47)

Hard to work for while in a tech position. (22:02)

Do you ever put your dad voice on? (24:00)

How can losing clients lead to burnout? (29:03)

Raise your rates! (37:37)

The problem with comparing yourself to plumbers. (44:07)

Knowing what the shops around me are charging. (51:21)

Working for people who can't afford to pay you. (53:07)

Educating consumers on how to get discounts. (1:00:31)

Complaints from customers about trucks. (1:02:33)

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at ITTC 2023, David and Lucas speak with Gary Smith and Adam Robertson of Diag Nation.

Topics discussed:

00:00:30 Remote support for guided diagnostics.
00:07:09 Immerse yourself in learning.
00:11:06 Embrace learning to stay relevant.
00:14:02 Visualize failures with lab scopes.
00:18:58 Scope is a great value.
00:24:35 Technology advancements in headlights.
00:28:33 Emerging car technologies are complex.
00:33:29 New technology for car diagnostics.
00:42:02 Diagnostic approach needs improvement.
00:43:42 The importance of embracing new technologies.
00:50:35 Manufacturers should support the aftermarket.
00:52:29 Key security program criticized.
00:57:29 Industry needs Amazon-like model.
01:02:03 Liability for automotive calibration.
01:07:03 Litigious society leads to lawsuits.

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.
Click here to schedule a free demo: https://geni.us/Shop-Ware
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Kieran O'Brien of Shopgenie.io joins David and Lucas to discuss the narrative that success can only be found by attending college first. Kieran shares his path to success while giving his thoughts on what made the difference.

Topics discussed:

A/C sniffers and leak detectors. (0:00)

Kieran’s background. (5:00)

How did you get started in marketing? (7:11)

How did you become interested in software? (12:36)

Some of us aren’t designed for school. (18:37)

The problem with reimagining education. (22:57)

I have no idea what it is about. (28:05)

There are good apples and bad apples. (33:40)

Do you have a mentor? (35:09)

The importance of preparing the next generation for success. (40:43)

How did you come up with the idea to use AI? (43:07)

Building a customer experience platform for shops. (46:45)

The problem with online scheduling. (52:25)

Why is online scheduling so difficult? (55:25)

Automotive technicians have one of the highest divorce rates of any profession. It isn’t uncommon to see shop owners on their second or third marriage.

What’s causing these breakups? Is it avoidable?

Can we really find happiness in a new relationship?

In this episode, recorded live at ASTE 2022, Lucas and David are joined by Justin Allen of Hunter Engineering to discuss marriage, divorce, Jeff Bezos, Gary Vaynerchuk and so much more.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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In this episode recorded live at AAPEX 2022, Lucas and his technician, Terry Jackson are joined by Murray Voth, president at RPM Training. Murray is one of Canada’s most knowledgeable experts on the automotive industry, especially as it relates to business development of the independent automotive service and repair sector.

They discuss whether or not independent repair shops should be charging more than dealerships.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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Lucas and David are joined by Brandon Steckler at ASTE 2022 to discuss training events and why it seems those that need it most never attend critical training.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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In this episode, recorded live at ADAPT 2022, Lucas and David sit down with Kip Nuesch, Specialty Sales Manager at Advance Auto Parts and an industry-recognized expert in all things ADAS.

What does it take to get someone to embrace a change in technology? Most people in the industry recognize the massive shift that is currently happening.

Consumers, however, also face that massive shift but no one seems to be telling them. What will it take to make that happen?

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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In this episode, recorded live at ASTE, Lucas and David sit down with Dutch Silverstein, the owner of the A&M Auto Service in Pineville NC, and Mark Perkins, a multi-shop owner from Littleton, NC.

Both men give back to the industry in their own way. Mark runs the ASOG mastermind group and Dutch serves on the board of the ASOG 501c3 Educational Charity.

They discuss the work of the mastermind group and giving back to the industry and trying to make an impact to make it better.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

Don't miss out on AAPEX 2022! Click here to register: https://bit.ly/AAPEX-2022

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In this episode, recorded live at ADAPT 2022, Lucas and David sit down with Ben Johnson, the director of product management at Mitchell One.

Are the OEs looking to block your average aftermarket repair shop from getting critical information, including service information and vehicle telematics?

Are independent repair shops facing a future where critical tooling and information is inaccessible?

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

Don't miss out on AAPEX 2022! Click here to register: https://bit.ly/AAPEX-2022

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In this episode recorded live at ASTE 2022, Lucas and David discuss EVs and hybrids with Isaac Rodell, a manager with Worldpac Training Institute’s Alternative fuels program, owner of NC Auto Rescue, and an industry-recognized expert on alternatively-fueled vehicles.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

Don't miss out on AAPEX 2022! Click here to register: https://bit.ly/AAPEX-2022

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Recorded live at ADAPT 2022, David & Lucas had the honor of sitting down with the Godfather of Vision Hi-Tech Training and Expo, Jerry Holcom, and multi-shop owner and instructor at the Ratchet & Wrench Management Conference, Doug Grills.

They talk about the future of the industry and what it holds for the regular independent repair shop. Doug discusses how he implements his vision at his shops, the culture that helps execute his plans, and what it looks like to go from one shop to multiple shops for the owner.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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David & Lucas sit down with Paul Danner and Bryan Pollock of ScannerDanner.com at ASTE 2022.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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Is it possible to "fake" company culture?

Can the typical culture catchphrases like, "excellence", "perseverance", "honesty", and "integrity" be just something company leaders say and not something they also truly believe?

David sits down with Bryan Pollock and multi-shop owner Adam Liu to discuss this and more.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

After going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE!

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In this episode, David is joined by Chris Enright and Scott Pelava to discuss the one thing many shops are doing to cripple their own businesses.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

After going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE!

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Cecil and Kent Bullard from The Institute for Automotive Business Excellence talk about their vision of creating an industry that becomes a destination for talent, not a consolation for those that can't make it anywhere else.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

After going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE!

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Can standardization take the industry into the future? Is it even possible?

Do all shop owners consider their technicians nothing more than grease monkeys?

In this episode, David and Lucas are joined by Scott Pelava, owner of Londsale Auto and the founder of the Auto Shop Owners Group on Facebook to discuss these questions and more.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

After going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE!

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In this episode, David and Lucas sit down with Brandon Dills, the owner of Jarhead Diagnostics and Small Town Automotive Technologies in Lexington, NC.

Brandon recently found himself embroiled in some online drama. He discusses what set it off, how he reacted, and the lessons, if any, learned.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

After going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE!

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In this episode, David and Lucas sit down with Donald Smith, the general manager of Schlenker Automotive in Rockledge Florida, and listen to his extraordinary story.

They also had the privilege of being joined by Mike Willever of the Active Self Protection Podcast to offer up his analysis.

This episode starts off in a very unserious manner but then gets very serious with life and death implications.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

After going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE!

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In this episode, David and Lucas are joined by Kent Bullard of the Institute for Automotive Business Excellence. Kent sat down thinking there was going to be a meeting about recording a podcast but instead was surprised to find out they were actually going to record right away.

He graciously stayed to discuss the motivation behind starting a business, what drives the desire for profits, and whether or not it’s even ethical to generate a profit.

You might be surprised by what they have to say.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

After going to GetShopWare.com, head over to https://bit.ly/ASTE-2022 to register for ASTE!

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This is part 2 of Lucas and David's conversation with the founder of AutoText.Me, Chris Cloutier.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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In this episode, Lucas and David are joined by Chris Cloutier, the founder of AutoText.me as well as the co-owner of Golden Rule Auto Care in Wylie, TX, and Rowlett, TX.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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This is part 2 of David and Lucas' conversation with industry veteran Jeff Compton.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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Who is getting the short end of the stick when things turn south?

Is it the shop owner or is it the technician?

Is ASE certification still relevant in today’s environment?

Is it worth training on ADAS and should you pull out your lab scope at the beginning of the diagnostic process?

David & Lucas cover all this and much more with industry veteran Jeff Compton.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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Lucas and David are joined by Sean Tipping of the Automotive Diagnostic Podcast to discuss mobile diagnosticians and his upcoming trip to ASTE.

Are they ruining the industry or making it better?

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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In this episode, David & Lucas are joined by Chris Messer, Vice President and Publisher with Endeavor Business Media.

Endeavor recently announced their acquisition of 10 Missions Media, publishers of magazines like Auto Service Professional, FenderBender, and Ratchet and Wrench. Chris discusses what that means and how it fits into the industry as a whole.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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Director of Ideation at Dorman Products, Lester Kovacs sits back down with Lucas and David to discuss the aftermath of episode 47 as well as how he feels about dealerships sending out Dorman parts as their own.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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You’ve been listening to this podcast for a while and heard us telling you how important it is to get to training events like The iSCAN Technical Training Conference 2022 by Autoland Scientech and The Institute for Automotive Business Excellence.

Maybe you’re a shop owner who finally decided to shut down your shop and take everyone to training. Or, maybe you’re a technician who's convinced their owner to do the same.

What does the experience of your first big training look like?

In this episode, Lucas and David are joined by Jeremy and Ashley Jo Bloom owners of PNW Automotive in Astoria Oregon. This was their first major training event and they tell about their experience attending ITTC 2022.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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Diagnostician and trainer-extraordinaire Jim Morton is known for saying, "training doesn’t cost, it pays".

But is that really true?

In this episode recorded live at ITTC 2022 put on by Autoland Scientech, David and Lucas sit down with Dwayne Crawford the owner of Family Auto Care in Owings, MD as well as his technician Rick Curren.

Are you using the best innovative shop management system in the country?

Check it out! Click here: GetShopWare.com

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Most would agree that the automotive industry could use more professionalism and expertise. With it would come an opportunity to offer higher wages and thus attract new talent into the field.

What's the best path towards that end?

Is it licensing? Is it government intervention?

We dive into this topic with Kent and Cecil Bullard of the Institute for Automotive Business Excellence.

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In this episode, recorded live at The iSCAN Technical Training Conference 2022 put on by Autoland Scientech and The Institute for Automotive Business Excellence, we sit down with Joshua Carton, the Managing Director, and Founder at Curien, a company that is building unique products in both the hardware and data intelligence space for the automotive aftermarket.

Joshua was able to show off their first offering the N2 Neuron, the industry's first compact 2-channel graphing Bluetooth measurement system. **For a limited time, Curien is offering a discount on everything on their website.

Click here:** https://bit.ly/Curien

Enter Promo Code: ITTC
And that hiss is the air conditioning...
We don't do "hot", so we sacrificed the audio for our comfort.

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In this episode recorded live at ETI ToolTech 2022, we’re joined by Lee Locklear, CEO of
Chief Executive Officer at Cutting Edge Automotive Solutions a tool supplier out of Fairhope, Alabama (https://ceasusa.com/).

This conversation is filled with inside baseball and behind-the-scene discussions about some of the most popular brands in the industry today.

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Recorded live from Vision Hi-Tech Training & Expo in Kansas City, David and Lucas sit down with Jaron Kleber of Repair Shop of Tomorrow.

They discuss the story of the shop owner in Georgia that paid an ex-employee's last paycheck with greasy pennies. Jaron relays a part of the story that never made the news.

They also talk about the impact of social media on small businesses and what to do when you're hit with a bad review.

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Recorded live from ETI ToolTech 2022 in Coronado Island California, David and Lucas sit down with Haakan Light, Training and Development Manager with Topdon.

After listening to several presentations, the three discuss whether or not the industry is ready for what's coming.

Support the show

If you own a small shop or work in a small shop, then this is the episode for you.

Recorded live from Vision Hi-Tech Training and Expo in Kansas City, Lucas and David sit down with Michael Guenther, the owner of Downtown Auto Service in Crofton Nebraska.

Michael discusses the advantages and struggles of being in a small town. He also reveals some of the practices of far too many small-town shops with one admission that was particularly shocking.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Recorded live from Vision Hi-Tech Training and Expo in Kansas City, Lucas and David are joined by Taylor Wilson, the owner of Velocity Auto Care in La Marque, Texas.

Taylor has been a shop owner for 17 years, but this was his first visit to Vision KC. He tells about his experience at the show, the challenges in building a brand new shop, as well as his advice to new shop owners or those aspiring to become one.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Lucas and David sit down with Bryan Pollock, a technician with Willco Auto Care in Sanborn NY, as well as a regular contributor to ScannerDanner.com.

They discuss whether or not it's possible to keep a positive attitude in the automotive industry despite its challenges.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode recorded live at Vision Hi-Tech Training and Expo in Kansas City, David and Lucas are joined by Carrie-Lynn Rodenberg of Turnkey Marketing.

Carrie-Lynn brings up several key foundational aspects of marketing your business.

Other things are discussed as well...

A lot of other things.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Where is the breaking point for a technician? The point at which they decide they don’t want to work for someone else and decide to set out on their own?

In this episode recorded live at Vision Hi-Tech Training and Expo in Kansas City, Lucas and David sit down with former tech and now the owner of Elite Automotive Solutions in Fort Smith, Arkansas, Zack Mcclain.

Zack recounts what drove him to that breaking point and what shops can do to prevent it from happening in their own businesses.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, recorded live at Vision Hi-Tech Training and Expo in Kansas City, Lucas and David sit down with Nate Winston, the owner of ECP Auto Repair and Service in Cuyahoga Falls, Ohio.

In this food-related conversation, they ask if corn is a vegetable? And if so, are eating tortillas considered eating your vegetables?

Find out what makes a shop owner swing 70 pounds in weight and the one thing that will make every vegetable delicious.

Eventually, they do get into a discussion about their repair shops and talk about several repairs that turned side-ways and how they dealt with it with their customers.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Recorded live from Vision Hi-Tech Training and Expo in Kansas City, David and Lucas are joined by Sunil Patel, Co-founder and CEO of Tekmetric, one of the fastest-growing automotive repair shop management systems on the market, Tekmetric.

They discuss a whole host of topics, including mindset, facing challenges, and how to deal with and even thrive when change happens.

Lucas randomly decides to get political halfway through and David faces his own mortality somewhere towards the end.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode recorded live at Vision Hi-Tech Training and Expo 2022 in Kansas City, Lucas and David are joined by Phil Norvold, the owner of Max-Bilt Off-Road and Manufacturing in Eau Claire, Wisconsin and Jamie Kane, Brand Specialist at Legends Marketing.

They discuss what it’s really like to build the vehicles you see at SEMA, shops tearing other shops down, a little branding, a little marketing, some web 3.0, and a crazy "worst-nightmare" story for any shop owner.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David sits down with award-winning speaker, published author, and CEO and founder of AppFueled, Jeremy Glassco.

AppFueled uses an innovative “app builder” platform and a development team of app ninjas to craft custom-branded mobile apps exclusively for auto repair shop professionals nationwide.

Having written The Ultimate 5-Step Auto Repair Marketing Guide, which is available at appfueled.com/book, Jeremy was able to bring a unique insight to customer retention and remarketing to your existing database.

Although they do discuss his software, if you’re into advertising your business, branding, and really, all things marketing, you’re definitely going to enjoy this conversation.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Lucas credits his success to the help of his business coach, Rick White of 180biz.

In addition to a business coach like Rick White, you can also hire a coach to help service advisors.

But what about hiring a coach to help guide and train your individual technicians to become better at their jobs?

We discuss this idea and much more with Scott Shotton, the owner of The Driveability Guys.

In addition to performing mobile diagnostics and programming for local repair shops in the DeKalb Illinois area, Scott also helps the Illinois EPA’s vehicle emissions testing program and conducts automotive training all over the country.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

FCP Euro is an online retailer that specializes in selling the best quality parts for European vehicles, industry-leading customer service, and what is frankly a ridiculous Lifetime Replacement Guarantee.

They operate under one core principle: if they wouldn’t put it on their own vehicles, they won’t sell it to you.

What does it take to build an organization like FCP Euro?

And as an online retailer, how do they fit as a supplier to a professional repair shop?

In this episode, Lucas and David discuss these topics and much more with FCP Euro’s Event Director Nathan Brown and Commercial Manager, Dan Grilli.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, Lucas and David sit down with Daniel Clodfelter.

Daniel is currently a technician with Legendary Automotive And Truck Repair Service (http://legendaryfl.com) in Fort Meyers Florida. Before making the jump to an independent repair facility, he spent time working at GM and Ford dealerships.

He also helps manage a FB group with over 5200 automotive professionals in it and has a pulse on the current mindset of professional automotive technicians everywhere.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, Lucas and David sit down with Mike Willever, a retired special agent with the United States federal government with 25 years of experience conducting investigations into a broad variety of criminal activity.

He is now the host of the Active Self Protection Podcast (https://activeselfprotection.com/podcast/) where you can hear true stories of life or death self-defense encounters from the men and women that lived them.

You can learn more about Active Self Protection here:

Website: https://activeselfprotection.com

YouTube Channel: https://www.youtube.com/c/activeselfprotection

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

As more shops switch to handheld devices instead of paper repair orders, VoIP phones instead of landlines, and cloud-based software that requires a reliable internet connection, setting up the network correctly is becoming incredibly critical.

David and Lucas sit down with Chris Sherwood of Crosstalk Solutions to get his 18 years of experience in network administration and security, and VoIP and PBX consultation.

Check out Crosstalk Solutions on YouTube by clicking here: https://www.youtube.com/channel/UCVS6ejD9NLZvjsvhcbiDzjw

Check out their website by clicking here: https://www.crosstalksolutions.com/

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, Lucas sits down with Adam Huber, the co-founder of ClarityCoat a leader in producing peelable paint for the auto body industry selling their product in 28 countries around the world.

Adam is also the host of The Auto Body Podcast Presented by ClarityCoat where they interview industry professionals and provide a fresh take on looking into the mind of modern collision repair.

Adam and Lucas are also joined by the venerable Dutch Silverstein, the owner of A&M Auto Service in Pineville NC.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David & Lucas sit down with Seth Thorson, Owner and President of Eurotech Automotive Repair which has several locations in Minnesota. He also owns LMV Bavarian (https://lmvindbavarian.com/), which is an independent technical information service for vehicles manufactured by BMW.

Interestingly enough, David has Seth blocked on social media.

What would cause David to block a successful and prominent business owner like Seth?

Listen to find out!

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Lucas and David were joined by Dan Topel and ACA’s Female Shop Owner of the Year, Tara Topel of Topel’s Towing & Repair in Lake Mills, Wisconsin.

Recorded live at AAPEX 2021, both Lucas and the Topels recount the struggle and challenges in navigating the complexities of building their own shops.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

You’re short-staffed and desperate to get someone in the door. You put out an ad, conduct the interviews, and are lucky to get someone hired.

Weeks later, you’re ready to fire your newly hired technician.

What caused it so that it can be prevented in the future?

In this episode recorded at AAPEX 2021, Lucas and David sit down with Tom Schearer of Schearer Sales and Service and Bill Nalu of Interstate Auto Care to discuss this very thing.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, Lucas speaks with Monique Mondragon, Sales Manager at Shop-Ware, about setting goals that actually mean something and the value of building relationships before getting a sale.

He’s joined once again by Scott Pelava of Lonsdale Auto Works and since this was recorded live at the TOOLS conference, David chimes in a few times with a comment or two through YouTube.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode recorded at the TOOLS conference, Lucas sits down with the founder of the Auto Shop Owners Group and the owner of Lonsdale Auto Works in Lonsdale Minnesota, Scott Pelava.

He’s joined again by Tom Schearer of Schearer Sales and Service as well as Corey Whisler, the owner of Blue Mountain Car Care in Newburg, Pennsylvania.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, recorded live at the TOOLS Conference, Lucas sits down with Kip Nuesch, Product Sales Specialist at Advance Auto Parts and overall swell guy and owner of Schearer's Sales and Service in Allentown, PA, Tom Schearer.

They discuss the problem of readying a shop to deal with emerging technologies, training for it, and the danger in both early adoption and ignoring it entirely.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David and Lucas had the opportunity to sit down with one of the resident experts within the Auto Shop Owners Group, Bill Hill, the owner of Mighty Auto Pro in Medina, OH.

Bill is always a wealth of information so getting the chance to pick his brain was a real treat.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, recorded live at the TOOLS conference, David and Lucas sit down with Adam Rath of Allied Automotive in Allentown, PA, to discuss leadership within our shops.

Who is the leader in your shop?

What happens if you, as the owner, aren't around or are able to take the helm?

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Are they called roaches or palmetto bugs?

Are we getting dumber as a society?

Do all VW Golf drivers drink pumpkin spice lattes?

David & Lucas tackle these topics and more with Bret Fadely of Fadely's Auto Masters in York, PA, and Adam Rath of Allied Automotive in Allentown, PA recorded live at the TOOLS conference put on by the AASP-PA.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

David and Lucas sit down with Jaron Kleber, NAPA TRACS Regional Sales Manager for the Southeast and Southwest Divisions.

Listen to Jaron make a very passionate case for NAPA TRACS, as well as dispel misconceptions about the software and answer many of the arguments out there against using them.

If you’re a newer shop or you’re considering switching your SMS, you don’t want to skip this episode.

Contact/social media:
David's Email: david@asog.site
Lucas' Email: lucas@asog.site
Website: http://www.theasogpodcast.com
Instagram: https://www.instagram.com/theasogpodcast/
Facebook: https://www.facebook.com/ASOGPodcast/

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, Lucas and David sit down with Brett Kinsfather, the Business Development Manager at Shopmonkey.

They discuss Shopmonkey and shop management systems in general, but they go well beyond it.

If you’re looking to switch your SMS, you’ll definitely want to listen to this episode.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, Lucas and David sit down with two of the nicest people in marketing, Brian & Kim Walker of Shop Marketing Pros.

We discuss what got them into the business, the future of marketing, and the critical mistakes shop owners are making when they hire a marketing agency or website company.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David and Lucas sit down with Chuck Searles, the President of the Automotive Management Institute.

AMI has been committed to improving soft skills within the automotive industry and has now introduced a new and unique program, unlike anything we’ve seen before.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David & Lucas speak with Erik St. Pierre, Co-Founder & COO of PartsTech, an electronic cataloging system that has absolutely taken the automotive industry by storm.

Erik discusses the challenges in bringing all the innovations that shop owners ask for to their program.

Check them out at https://www.partstech.com/

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David and Lucas sit down with Jake Olsen, Sales Director with WHI Solutions, the maker of Nexpart, the #1 Automotive e-Commerce Solution in North America. Jake talks about the Multi-seller platform that they recently introduced and in classic ASOG podcast fashion, the conversation gets slightly derailed halfway through.

https://www.whisolutions.com/

A post-sign-up Multi-Platform tutorial: https://youtu.be/b9SJUAitDME

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

David and Lucas try to capture the type of conversations you have with vendors while making your way through the trade show floor.

In this episode, they speak with Cavan Robinson from ShopBoss and Jesse Meddaugh from 360 Payment Solutionsto discuss their industries, common challenges and frustrations, and their new integration.

https://www.360payments.com/

https://shopboss.net/

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Lucas attended the Ratchet and Wrench Management Conference in Minneapolis, Minnesota as a runner-up of the Ratchet and Wrench All-Star award.

He was able to sit down and have a candid and unedited conversation with Jimmy Alauria, the owner of 3A Automotive & Diesel in Phoenix , AZ, Jason Stretch, the owner of Legendary Automotive and Truck Service LLC, and Master Technician Judson Stagnero of Double A Automotive in Backus, Minnesota on what value an event like the management conference can bring.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

This week we speak with the host of the Flat Rate Tech Podcast.

In his September 13, 2021 episode he talked about opening his own shop.

Wanting to set the record straight, and maybe provide him a few things he hadn't considered, Lucas and David reached out to him.

He graciously joined them for this conversation every tech considering opening their own shop should hear.

Contact/Social Media
Email: david@asog.site
Website: HTTP://Asog.site
Facebook: https://www.facebook.com/ASOGPodcast
Instagram: https://www.instagram.com/theasogpodcast/

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, we speak with Kylan Moore, the owner, and operator of Lonnie’s Tire in Independence, MO.

Kylan shares his story of recovering from addiction and we discuss whether or not to hire someone that’s recovering themselves.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, we sit down with Eduardo Trevino, the owner of Kanuga Tire & Auto in Hendersonville, NC.

Eduardo tells his story going from management trainee for a regional chain, to struggling shop owner, to eventually finding his ideal role within his business.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Director of Ideation at Dorman Products, Lester Kovacs discusses Dorman's approach to quality as well as what they're doing about their past reputation.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David & Lucas are joined by Chris Martino with Opus IVS and Trained by Techs, as well as Dusty Harrison, the shop foreman at E1 Motorsports in Houston Texas.

They set out with the intent of talking about technician ego, but as things sometimes go, that got derailed.

What follows is Chris and Dustin’s opinions on several diagnostic tools as well as a scathing review of David's diagnostic abilities as it relates to Ford's 5.4-liter timing issues.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Payroll day is approaching, the tax collector is calling, and your parts bills are due. Facing all that, you make your phone calls to sell the little bit of work you have in your shop.

When the customer asks, “what would you do?”, what are you going to say?

Are you going to give them an honest assessment and possibly end up with a small sale or no sale at all?

Or, are you going to try to talk them into buying everything on the estimate?

If you’re not doing the selling yourself, what do you expect your service advisor to do?

If they’re on the edge of making or losing a big bonus, how do you think they’ll react?

To have this conversation, we’re joined by Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio.

Are ethical questions black and white or do we live in a world of gray?

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

This is part two of our conversation with Sean Tipping of the Automotive Diagnostic Podcast which you can check out at autodiagpodcast.com and former shop owner and now diagnostician Adrian Lowes.

Explicit Language Warning: Lucas decided to drop a whole mess of F-bombs halfway through the episode.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

When David and Lucas started this podcast, one of their goals was to capture the conversations you tend to have in between sessions at events like ASTE, Vision, or AAPEX.

These conversations are usually candid, unfiltered, and almost always eye-opening.

No single episode more encapsulates what they wanted to capture than this conversation with Sean Tipping of the Automotive Diagnostic Podcast and former shop owner and now automotive diagnostician extraordinaire Adrian Lowes.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, we speak to the former owner of his own shop and now the shop foreman at E1 Motorsports in Houston Texas, Dusty Harrison.

Dusty shares some very personal stories and as well as the lessons he learned from some of the darkest moments in his life.

WARNING: This episode is completely loaded with explicit language.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, industry veteran Jeff Compton and industry coach Rick White of 180Biz discuss bonus-laden pay plans, production bonuses, and the treatment of technicians when they attempt to leave for other employers.

As an industry veteran and someone that isn't a shop manager or a shop owner, Jeff brings his perspective on what is routinely recommended to shop owners as ways to increase production in their shops.

Rick White brings his perspective as someone that has worn almost every hat in the industry. Speaking with struggling shop owners every day, Rick pushes back on widely held perceptions by technicians about the intent of shop owners as they begin to make changes in their business.

Listen to Jeff's previous episode: https://www.theasogpodcast.com/1182755/8483708-asog-podcast-ep-33-this-industry-is-f-k-d-with-jeff-compton

Listen to Rick's previous episode: https://www.theasogpodcast.com/1182755/5648302-asog-podcast-ep-1-phone-shoppers-w-rick-white-of-180biz

Learn more about Rick at http://180biz.com.

Watch Rick's AMA clips on our YouTube channel: https://youtube.com/playlist?list=PL_LyklpV6MheBFOMlMRH40W2dDPifZMNC

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, recorded live from ETI ToolTech 2021 in Austin Texas, we speak to Dirk Fooks, the Director of Technical Programs & Services at I-CAR.

The repair industry is facing a fundamental change, unlike anything it's seen in its history.

This is different than the move from carburetors to fuel injection or the introduction of onboard diagnostic systems.

Instead, this is a move that completely changes the vehicle's mode of propulsion.

As the internal combustion engine is phased out, training becomes imperative for the automotive service professional.

But, what about the shops that decide they don’t need to bother?

What about those that are willing to work on electric vehicles, but haven't invested in proper tooling or training?

Is the solution more government regulation?

Dirk proposes a solution to the problem of under-equipped, untrained shops flooding the market with poorly executed, cut-rate services.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, recorded live from ETI ToolTech 2021 in Austin Texas, we speak to Chuck Searles, the President of the Automotive Management Institute (amionline.org).

As an organization that provides and promotes qualified business education centered around the success of automotive service repair professionals, AMI stands at the forefront of this ever-changing industry.

So, in their view, what does the future hold?

Chuck gives his perspective on what the advancement of technology means for the average shop owner, manager, service advisor, and technician.

Take a look around at your shop.

Is it pivoting to keep up with everything that’s on the horizon?

Or, is your shop the next Blockbuster?

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, recorded live from ETI ToolTech 2021 in Austin Texas, we speak to George Lesniak, the director of sales and training at Autel USA.

Every shop owner and technician that thinks they can sit on the sidelines and see how the proliferation of ADAS is going to play out is in for a rude awakening.

Even those shops that choose to avoid investing in the equipment for ADAS will face the liability of possibly compromising critical safety systems simply for touching regularly repaired systems such as brakes, tires, steering, and suspension.

George dives into what that means for every shop owner and technician looking to avoid becoming irrelevant or a significant liability in the next 3-5 years.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, recorded live from ETI ToolTech 2021 (https://www.etools.org/page-1851955) in Austin Texas, we speak to the CEO of Cutting Edge Automotive Solutions, Lee Locklear.

Cutting Edge Automotive Solutions is a company that is looking to disrupt the traditional tool distribution model of having tool trucks making weekly visits and instead introduces a model that gets you the right tool in your hands when you need it.

They also distribute Texa Diagnostic Equipment which offers OE-level ADAS equipment and a line of scan tools that lets you connect to almost anything that has a module.

Our conversation with Lee encompassed several topics, including an offer from SP Tools that allows shops to equip an apprentice looking to get into the field at a serious discount.

Find out more about Cutting Edge Automotive Solutions: https://ceasusa.com/

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Albert Einstein said, “we can not solve our problems with the same thinking we used when we created them”.

How important is your mindset in your daily life?

Are you dictating how you’re going to think, feel, and act or are you allowing others to dictate it for you?

I’ll be frank, we all deal with huge piles of BS. Some more than others. And yet, while some are waiting for the storm to pass, others have learned to dance in the rain.

What goes into that mindset?

Well, we learned just that when we sat down with Tonnika Haynes, the owner of Brown’s Automotive in Chapel Hill, NC.

Tonnika tells us how she navigates through the inevitable trials of life.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, Lucas and David sit down with Jill Trotta, the Vice President & GM of Industry, Sales, and Certification at RepairPal.

Jill was asked to be on the podcast in order to navigate a whole host of landmine topics.

The result?

Jill and Lucas do a great job of discussing difficult subjects while David proceeds to burn every bridge he could find.

Or maybe not… We’ll see how folks react.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David and Lucas sit down with a former Master level Automotive Technician and now a renowned educator and owner of Farpoint Farms and the Farpoint Farms YouTube channel. He talks about a whole host of different topics from scan tools and toolboxes to cheap cigar reviews.

Erik brings his perspective now that his wrenching days are behind him as to what he sees are the challenges facing students trying to enter the automotive field today.

You can check out all of Erik's content on his YouTube Channel! https://www.youtube.com/c/FarpointFarms

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In this episode, Lucas and David sit down with Jeff Compton, a 23 year veteran of the automotive industry.

Jeff has worked on everything from Caterpillar D9 Bulldozers to light-duty automotive, and everywhere from tractor-trailers on the side of the road, to 2 bay independent repair shops, to 20 bay Chrysler dealerships.

Jeff is extremely opinionated and brings his experience and perspective to the table on what is plaguing the industry and what he sees as solutions to these problems.

Although his opinions didn't go completely unchallenged, you’ll likely find his thoughts to be eye-opening as to what may be the prevailing opinion of a lot of experienced technicians in the field today.

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In this episode, Lucas sits down with Jay Goninen, the Founder & President of Find A Wrench, a firm that focuses on finding technicians and mechanics for dealerships, fleets & independent repair shops all across the country.

Jay and Lucas discuss the technician shortage, what they think is causing it and the steps they’re taking to remedy the situation.

As a recruiter, Jay has particular insight into the unique challenges independent repair shops are facing as it relates to career progression, on-boarding, and compensation packages.

You can listen to Jay on his own podcast, Beyond The Wrench Podcast at https://wrenchway.com/beyond-the-wrench-podcast/.

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In this episode, David and Lucas are joined by Brandon Steckler, an instructor and curriculum developer with WorldPac.

He’s also a contributing editor with MotorAge magazine and has hands-down the best pressure waveform class available right now.

Brandon has spent the better part of 20 years working in both dealerships and independent repair shops and provides critical advice to technicians looking to turn their J-O-B into a worthwhile career.

For shop owners, he brings a technician’s perspective from someone that has made it his lifelong goal to never stop learning.

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In this episode, Lucas and David had the honor of sitting down with Natalie Rothman, the Executive Vice President and Chief Human Resources Officer for Advance Auto Parts.

Natalie was serving as a Senior Director in Human Resources with PepsiCo when she was recruited by the CEO and Chairman of the Board of Advance Auto Parts to lead the human resources department.

As you can imagine, this is no small task. Advance Auto Parts is a 10 Billion dollar company with over 70,000 employees. She helped enact change within the company by rebuilding the C-suite team while recruiting top talent and putting them into key leadership positions.

She also had a positive impact on the company’s well-established eighty-eight-year-old culture by improving diversity representation, enhancing the team member experience, and building a stronger employer brand.

Listen to the specific tactics she employed to make this happen and her advice to small businesses.

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In this episode, David & Lucas are joined by Tanner Brandt of AutoDiag Clinic in Greenville, SC.

Tanner who deals with both independent repair shops and dealerships gives his perspective on what he feels are the problems plaguing independent repair shops and how he would go about fixing them.

He also gives his scan tools picks and attempts the impossible...

... Defending Dorman.

Find out more about Tanner at https://www.autodiagclinic.com/.

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What goes through the mind of an A-level technician when they’re about to put in their notice?

What drove them to the point where they finally decide to leave?

Are they leaving the industry? Are they doing to another shop for better pay? Better benefits? Maybe a better schedule?

Lucas and David sat down with Cody Gaddie of Cody’s Auto Diagnostics in Tuscon, AZ to have this discussion.

Cody started his career as an entry-level technician and worked his way up to become his company’s lead diagnostician.

But, he ended up leaving for another shop and eventually had to go out on his own as a mobile diagnostician.

Cody speaks candidly on why he eventually moved out of a shop and now works for himself.

You can get more of Cody on his YouTube channel: Click Here

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You’re flooded with cars at your shop, the phones are ringing off the hook, and everyone is approving the work that you’re estimating.

Excited, you put an ad out to hire another technician and then…

Nothing.

You get suggestions from ASOG on where to advertise, you double your ad spend, and you ask every tool truck driver for leads and still, you can’t seem to find someone.

This isn’t just a problem for you. It seems everyone is having trouble staffing their stores with qualified technicians.

But, have you ever gotten a technician's perspective on the problem?

Who is to blame for the shortage of technicians?

Well, David & Lucas sat down with some of the most influential technicians in the industry today to gain their views on the issue.

First up is Mario Rojas, a diagnostician working at Autobahn Performance in Oakland Park, Florida.

Mario also shares his knowledge with other technicians on his YouTube channel, Super Mario Diagnostics.

In this episode, he speaks candidly on what he believes are the problems plaguing our industry and what will ultimately attract top talent to your shop.

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In this episode, the conversation between Dutch Silverstein, the Owner of A&M Auto Service in Pineville, NC, Bill Nalu, the Owner and President of Interstate Auto Care in Madison Heights, MI, and Matt Skundrich, the Owner of Mobile Advanced Diagnostics and Programming in Orlando, Florida picks back up where it left off.

So make sure you listen to episode 25 (click here: Episode 25) before coming back to this one.

The conversation gets a little fiery as each shop owner makes their case on how they deal with diagnostic testing fees within their own businesses.

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Some time ago, a new member to ASOG posted an ad where they touted “free diagnostics”.

When asked, they stated that if you had the repair done with them, they would waive the diagnostic fee.

Is that a wise approach to gain the trust of your customers or provide them an appropriate amount of value for their money?

What about providing the first 15 minutes at no charge?

Does giving away any time devalue our industry?

To unpack these issues, David is joined by Dutch Silverstein, the Owner of A&M Auto Service in Pineville, NC, Bill Nalu, the Owner and President of Interstate Auto Care in Madison Heights, MI, and Matt Skundrich, the Owner of Mobile Advanced Diagnostics and Programming in Orlando, Florida.

The 4 owners came with completely different perspectives on how to bill diagnostic testing time, whether or not to give anything away, and how the customer should be approached both on the phone and in person.

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Every shop owner knows just how difficult it is to find great help.

For every 1-man operation that is looking to add their first service advisor or technician, there are 4-store operations that have developed systems that allow them to have a continuous pool of talent to staff their stores.

How is their approach different from single-store owners?

To answer that question Lucas and David sat down with Dwayne Myers, the Owner & Managing Partner at Dynamic Automotive based out of Woodsboro, Maryland.

Dwayne has cultivated a culture that finds and nurtures new talent for his stores.

Listen to how his organization approaches both employee retention and empowerment.

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The advice to think like a CEO is often given to shop owners as it forces you to think outside the day-to-day operations of your shop.

David & Lucas had a chance to sit down and have a conversation with Carolyn Coquillette, who is a technician, a shop owner, and a CEO.

They cover several topics, including technician training and whether or not the move to all-electric vehicles will spell the end of the industry as we know it.

Listen to how Carolyn approaches these issues as it is abundantly clear she thinks far outside day-to-day operations.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Lucas always says, "the problems never vanish... we just find better problems."

But what do better problems look like, exactly?

For that discussion, we’re joined by Sam Johnson, the owner of Beachside Tire and Auto Repair in Bluffton, SC.

We cover a whole host of topics with Sam, but what’s most important is listening to his mindset and the way he approaches the challenges he’s facing at his own shop.

Sam deals with better problems and our conversation with him will show you exactly what that entails.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

One of the best ways to attract and keep great talent is being a well-equipped shop. There’s nothing more frustrating for a good technician than not having the right tool to do the job properly.

That’s especially true of diagnostic equipment.

But, what is the right tool? There are so many options out there, it's difficult to know what the best value is for repair shops today.

To discuss this David & Lucas are joined by Brandon Dills of Jarhead Diagnostics.

Make sure you listen out for Brandon’s pick for THE scan tool to have right now in your repair shop.

Find out more about Brandon at https://www.jarheaddiag.com/.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

What does it take to get the information from the OEs into the scan tools we use every day at the shop?

Connecting the tool manufacturers that serve the automotive aftermarket with the OEs is the job of the Equipment and Tool Institute or ETI.

Lucas and Dutch had an opportunity to sit down with the Executive Director of ETI, Brian Plott.

As someone whose job is to connect the automotive aftermarket with the OEs, Brian was able to bring a unique perspective on the current state and the future of our industry.

Also Dutch goes on several rants… So listen out for those.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

A lot of technicians dream about owning a performance shop.

Cool technology, even cooler cars, and lots of horsepower...

What's not to like?

But what does owning a performance shop actually look like?

Is it what was portrayed on television in years past or on YouTube today?

To answer that question, David & Lucas are joined by Mike Maleski, the owner of PSK Auto Repair in White Oak, Pennsylvania.

In this candid conversation, Mike reveals the truth behind owning a performance shop.

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This wasn't supposed to be an episode...

David was simply asked to edit the audio of a conversation between Lucas Underwood and Dutch Silverstein of A&M Auto Service in Pineville, NC.

However, the conversation was so impactful, David decided to release it as a full episode.

Enjoy!

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Every shop owner understands the importance of having standardized systems in their business.

But, how do you systemize the customer service experience?

How do you systemize ensuring consistency in how you make the customer feel during and after their interactions with everyone at the shop?

Is it even possible?

To answer those questions, David and Kyle Logue of Essex County Auto Repair in Middleton, MA is joined by Charlotte Purvis the author of The Customer Communication Formula: How to communicate with your customers and boost your customer service brand.

For over two decades, Charlotte has been able to develop and use the Customer Communication Formula to help positively influence millions of customer service interactions.

In this podcast, she explains the principles behind the formula and talks about the specific and actionable tactics she lays out in the book.

You can pick up the book on Amazon: https://amzn.to/2Kmf789

You can reach out to Charlotte at CharlottePurvis.com.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

The Customer Communication Formula: How to communicate with your customers and boost your customer service brand

We’re all aware of how difficult it is to find technicians, so what do you do as a shop owner when you’re ready to move out of the bays and into an office?

How do you proceed if you find the right person, but they don’t have the knowledge and experience needed for you to detach yourself completely from working in the shop?

David & Lucas tackle this very issue as well as a few other topics with the Senior Vice President of Opus IVS, Kevin FitzPatrick.

Kevin is a shop owner himself, as well as just having served as the president of ETI, the Equipment and Tool Institute (https://www.etools.org/). So, he brings a unique perspective on what we can do as shop owners.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In our previous episode, David & Lucas were joined by Jim Cokonis, a Senior Curriculum Developer at Carquest Technical Institute.

We discussed the principles behind six sigma and the Toyota way and we found the conversation to be one of the most important we’ve ever had on the podcast.

Typically the second portion of the conversation is reserved for All-Access Patrons, but some of the things Jim had to say were too important to keep from everyone.

If you haven’t listened to episode 14, stop and listen to that first, then come back to this episode for the second half.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David & Lucas are joined by Jim Cokonis a Senior Curriculum Developer at Carquest Technical Institute.

They discuss some of the principles behind six sigma and the Toyota way. These are methodologies that allow you to dissect problems at hand, find solutions using the talent of those around you, as well as ensure that there is continuous improvement to prevent future issues.

These principles can be applied to everything from diagnosing a vehicle to diagnosing your own business.

If you're going to listen to the bonus content of only one episode, this is the one. Just head over to http://asog.site and click on the “become a patron now” button.

All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming an all-access Patron is only $6 a month.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In this episode, David & Lucas are joined by Tom Ham, the president of Auto Centric in Grand Rapids Michigan as well as the founder of the Automotive Management Network.

If you’re not familiar with Tom he tends to say out loud what no one else will. This made for a very interesting conversation as we spoke candidly about the ideas behind moving the industry forward.

Find out more about Tom's work at https://www.automotivemanagementnetwork.com/.

If you’d like early access to each episode as well as the second part of our conversations on the podcast, head over to http://asog.site and click on the “become a patron now” button.

All proceeds go to funding ASOG a 501c3 educational charity. So, your contribution is tax-deductible. Becoming a VIP Patron is only $9 a month.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

This is a special episode featuring 4 shop owners, Andrew Minkler of Bavarian Motor Repairs in Crofton, MD, Tom Schearer of Schearer’s Sales & Service in Allentown, PA, Kyle Logue of Essex County Auto Repair in Danvers, MA, and David Roman, discussing the different challenges within their own organizations and the steps they’ve taken to try to overcome them as it relates to management and leadership.

For example, what does it take to become a leader within your own shop, and how does that differ from managing?

What does being the manager look like and can anyone be a leader within your shop or is it all on you as the owner?

This was a fairly laid back and casual conversation, the type you might have at an event like Vision or ASTE. So, expect the topics covered to meander a bit.

As for the venerable Lucas Underwood, he needed his beauty sleep.

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Most shops can be divided into the “haves”, the “have-nots”, and the “refusing to participate”.

Some shops have chosen to invest in factory tooling, subscriptions, and the training needed to become proficient in the different makes.

Others, for whatever reason, haven’t done so and may face obsolescence.

What obstacles are these different shops facing in the near future?

To answer those questions, David & Lucas are joined by Chris Chesney the Senior Director of Customer Training at Advance Auto Parts.

If anyone has a pulse on what shops are going to face in the near future, it is Chris.

Make sure you become an "All-Access" patron to get part 2 of the conversation!

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

David and Lucas are joined by Matt Fanslow, the lead diagnostician and shop manager at Riverside Automotive in Red Wing, MN.

Matt is a subject matter expert for ASE and has participated on 18 ASE technical committees.

They discuss whether ASE Certification is just a joke or necessary to the future of a vibrant and healthy independent automotive aftermarket.

Make sure you check out our website: http://asog.site

Get part 2 of this conversation by becoming a patron.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

David & Lucas are joined by Jeff Ford, the owner of Wendell Taylor’s Garage in Stratford, Prince Edward Island, Canada.

Jeff bought his business and quickly realized that the old owners were operating with margins that prevented him from building the business he envisioned.

The guys discuss how to raise your rates, why it’s important to do so, and what happens when you choose to keep your rates at those 1997 prices.

Make sure you check out our website: http://asog.site

Become a Patron and receive exclusive perks for supporting the show!

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Lucas & David are joined by Stéphane Grabina of Excluservice in Rockville, MD. Stéphane has been a long-time and very influential member of ASOG.

They try to tackle estimating, providing costs upfront to the customer when they're dropping off, and the mindset each shop owner needs to bring when establishing their own policies and procedures at their own shops.

As it turns out, the topic was larger than what could be covered in one podcast, but you'll hopefully come away with a fresh perspective on the topic.

You'll be happy to know that Lucas managed to hold back his disdain for the group of people he disparaged in the last episode.

Enjoy!

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Lucas & David are joined by Mike Allen, President of CarFix located in both Garner and Raleigh, NC. He is also a Director with the Independent Garage Owners of North Carolina.

They discuss who has tried to kill flat-rate plans, why you probably shouldn't be paying flat-rate, and why they're the best way to pay the techs for certain shop owners.

After listening to this episode, you'll understand why pay plans should be deliberate and unique.

Lucas also disparages an entire group of people that will never actually get to hear this podcast.

Enjoy!

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Lucas & David are joined by Hunt Demarest, a Certified Public Accountant with Paar, Melis, & Associates.

They discuss the key conversations you should be having with your accountant, including minimizing your tax burden and planning for retirement.

After listening to this episode, you'll quickly understand that your accountant should be able to do much more for you than simply create a few financial statements.

You can reach Hunt at hunt@paarmelis.com.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

Lucas & David are joined by Sean Tipping, the host of the Automotive Diagnostic Podcast.

Sean is also the Automotive Service Technology Instructor at Century College in White Bear Lake, Minnesota. He brings a unique perspective on what shop owners can do in order to help bring new talent into the automotive field.

He also provides insight into what shop owners should and shouldn't be doing in trying to recruit new technicians just out of school.

This episode will give you a competitive edge in recruiting newly graduated technicians as well as ensuring their success moving forward.

Check out Sean's podcast: http://autodiagpodcast.com

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

David & Lucas is joined by Robert Morton who is the co-owner of Panhandle Eurotech and Yellow City Car Care in Amarillo, TX.

In this episode, David, Lucas, & Robert talk about goals from a slightly different angle than what's usually discussed.

The episode gets very personal, and even a little dark as they reveal what drove them into business and what drives them now.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

A quick disclaimer: Lucas, Dutch, and David are NOT accountants or tax professionals. Any information derived from this podcast should not be considered financial, accounting, tax, or legal advice in any capacity. This podcast was produced solely for entertainment purposes. Seek the help of a professional should you have any questions or concerns.In the third episode of the ASOG Podcast, Lucas & David are joined by Dutch Silverstein, the owner of A&M Auto Service in Pineville, NC, and an ASOG Moderator.

They discuss the different types of profit generated by the business and how goals should dictate what happens with that money.

They also discuss pricing, how it relates to profit, while providing an explanation for the constant "raise your rates" comments.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In the second episode of the ASOG Podcast, Lucas & David talk about why they started a podcast, what makes this podcast different from others in the same genre, and what they hope to accomplish through it.

They also discuss the divide among independently-owned repair shop and the possible beneficial effects of having a simple conversation.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)

In the first episode of the ASOG podcast, David Roman of Done With Care Auto Repair and Lucas Underwood of L&N Performance Auto Repair is joined by Rick White of 180Biz to discuss tactics on how to deal with phone shoppers.

You'll get advice, tips, and tricks that you can utilize immediately to turn most phone shoppers into great customers.

Support the show (https://www.patreon.com/AutoShopOwnersGroup)