Pool Nation Podcast: Recent Episodes
Pool Nation
Welcome to Pool Nation. The Podcast where it’s all Pool Talk. We are talking about becoming a nation of pool pros. We talk about the latest products, trends and training in the Swimming Pool Industry. We interview leaders, and educators in the swimming pool industry.
Is your pool service business making money this summer, or is the summer running your business?
In Episode #313 of the Pool Nation Podcast, Edgar and John "JJ Flawless" break down the 5 mid-season checks every pool professional should be making right now to protect their customers, employees, equipment, routes, and most importantly, their profits.
August is one of the toughest months in the swimming pool industry. Water temperatures are climbing, chlorine demand is increasing, equipment is working harder, technicians are battling extreme heat, customers are using their pools more, and chemical, fuel, labor, and operating costs can quietly destroy your margins.
This episode is a mid-season business checkup for pool service companies.
Edgar and John break down five critical areas:
• Water & Chemistry → Why the chemistry strategy that worked in May may not work in August, how higher water temperatures accelerate demand, and why pool pros have to stay ahead of problems instead of reacting to them.
• Pool Equipment & Filtration → Pumps, filters, salt systems, automation, plumbing, seals, circulation, and other equipment are under maximum stress during the summer. Learn what you should be watching before a small issue becomes an emergency call.
• Route Efficiency → Driving all over town costs more than time. Poor route density, unnecessary drive time, fuel costs, and inefficient scheduling can quietly destroy the profitability of your pool route.
• Your Team → Your technicians are dealing with the same summer heat and pressure you are. Edgar and John discuss workload, heat, burnout, employee retention, leadership, and why taking care of your team becomes even more important during peak season.
• The Profit Check → The check almost nobody wants to do. Are your pools actually profitable? Increased chemical usage, overtime, fuel, callbacks, filter neglect, equipment issues, and extra service time can turn what looks like a profitable account into a pool that is quietly costing you money every week.
They also dive deep into one of the most overlooked parts of summer pool maintenance: filtration.
Putting off filter cleanings doesn't just create water problems. It can lead to increased chemical consumption, algae, callbacks, unhappy customers, longer service stops, lost filter-cleaning revenue, employee frustration, and ultimately lost customers.
John shares a real-world example of how his company has prioritized filter cleanings during peak season and how properly maintaining filtration can create additional revenue while making the route easier to manage.
The bigger lesson?
Summer exposes the weaknesses in your pool service business.
Your systems.
Your pricing.
Your routes.
Your equipment.
Your leadership.
Your customer service.
And your profitability.
If you own or operate a pool service company, pool cleaning business, pool repair company, pool maintenance route, or swimming pool business, this episode will help you identify the problems that could be costing you money before the season is over.
Edgar and John also share a personal Pool Nation update as Zac "The Pool Boy" Nicholas steps away from Pool Nation to focus on the continued growth of The Pool Boys, his family, employees, and business. The guys reflect on Zac's contribution to Pool Nation and why sometimes business growth requires making difficult decisions and focusing on the opportunity directly in front of you.
Plus, Pool Nation gives an update on upcoming industry training and a major announcement coming August 14 at 4:00 PM Central Time.
TIMESTAMPS00:00 → Welcome to the Pool Nation Podcast
01:00 → The 5 Mid-Season Checks Every Pool Pro Should Make
02:00 → Surviving Extreme Summer Heat
05:00 → Pool Nation's August 14 Major Announcement
06:00 → Pool Nation Women's Summit & Upcoming Events
07:00 → Upcoming Hands-On Pool Industry Training
11:00 → A Personal Update About Zac "The Pool Boy" Nicholas
16:00 → The Pool Nation Mission Moving Forward
17:00 → Is Your Business Running You This Summer?
20:00 → Protecting Pool Technicians During Extreme Heat
22:00 → Growth, Experience & Surviving Peak Pool Season
23:00 → Why Summer Is the Best Time to Grow Your Pool Route
27:00 → The 5-Part Mid-Season Pool Business Checkup
30:00 → The Profit Check Every Pool Company Needs to Make
33:00 → What August Heat Does to Pool Water Chemistry
36:00 → Why Summer Pool Chemistry Is Harder
38:00 → Sponsor Break
43:00 → Summer Pool Equipment Problems
46:00 → Circulation, Pumps & Equipment Stress
47:00 → Why Filter Cleaning Matters More in Summer
49:00 → The Expensive Mistake Pool Pros Make With Filters
52:00 → How Filter Neglect Costs Your Pool Business Money
54:00 → The Hidden Revenue Opportunity in Filter Cleaning
57:00 → Sponsor Break
1:02:00 → Mid-Season Checkup Recap & What's Coming Next
1:03:00 → The August 14 Pool Nation Announcement
1:04:00 → Final Thoughts
1:06:00 → Closing
THANK YOU TO OUR VISIONARY PARTNERSThe Pool Nation Podcast would not be possible without the companies that continue to support Pool Nation, professional education, and the swimming pool industry.
Thank you to:
SPPA
BluRay XL
AquaStar Pool Products
Natural Chemistry
Raypak
Heritage Pool Supply
Hayward Pool Products
OnCore Filtration
Poolside Tech
Pool Brain
Nidec / U.S. Motors
Encore Brands
Your continued support helps Pool Nation provide education, training, resources, events, and conversations designed to help pool professionals Master the Business and Perfect the Craft.
ABOUT THE POOL NATION PODCASTThe Pool Nation Podcast is built for swimming pool professionals who want to build better businesses, become stronger leaders, improve their technical knowledge, and become more profitable.
From pool service and repair, water chemistry, filtration, pumps, heaters, automation, and equipment to pricing, leadership, employees, route efficiency, customer retention, business growth, and profitability, Pool Nation is committed to helping pool pros build businesses and lives they are proud of.
It's all pool talk, and we ain't talking about netting and jetting or splashing and dashing.
We're talking about becoming a Nation of Pool Pros.
Master the Business. Perfect the Craft.
Episode # 312 of the Pool Nation Podcast. What if one simple conversation could increase your average ticket by 30-40%?
In this episode of the Pool Nation Podcast, Edgar De Jesus and John "JJ Flawless" sit down with Joe Garcia of Lyon Financial to break down one of the most overlooked opportunities in the swimming pool industry: financing.
Whether you're a pool builder, service company, repair technician, remodeler, or equipment installer, financing isn't just for new pool construction anymore.
Joe shares how successful pool companies are using financing to help homeowners upgrade pumps, filters, heaters, automation systems, sanitization equipment, complete equipment pads, backyard projects, outdoor living spaces, and much more.
The conversation goes far beyond loans. You'll learn how financing can increase customer trust, improve your closing percentage, raise your average invoice, and help homeowners invest in better equipment without putting unnecessary pressure on their budget.
The episode also dives into:
• The biggest financing myths in the pool industry
• Why every pool professional should offer financing
• The difference between secured and unsecured loans
• Questions every contractor should ask a financing partner
• Hidden fees and fine print many contractors never discuss
• Why acceptance rate matters more than approval rate
• How financing can increase equipment upgrades and overall profitability
Joe also shares his unique career journey from Verizon and Bank of America to entrepreneurship, running a successful formal wear business, and ultimately becoming one of the industry's leading educators in pool financing.
If you're looking to grow your pool business, increase average ticket size, improve customer experience, and sell more premium equipment, this is an episode you don't want to miss.
Topics Covered* Pool financing for service companies * Pool builder financing * Equipment pad upgrades * Variable speed pumps * Pool automation * Pool heaters * Heat pumps * Pool filters * Outdoor living financing * Sales training for pool companies * Growing a pool service business * Pool business marketing * Leadership * Customer communication * Homeowner financing * Lyon Financial
Episode Timeline00:00 Welcome to the Pool Nation Podcast
02:00 Summer service stories and life in the field
11:45 Upcoming events
17:00 Hayward Training preview
24:00 Meet Joe Garcia
29:45 From Verizon and dark fiber to banking leadership
34:30 Entrepreneurship, leadership and the quinceañera business
44:00 Leadership vs. management
46:00 Sponsor Break
50:00 What Lyon Financial actually does
57:00 Financing beyond pool construction
1:00:00 Secured vs. unsecured financing explained
1:04:00 Hidden financing fees every contractor should understand
1:10:00 Why financing matters for pool service companies
1:15:00 How financing increases average ticket size
1:23:00 Final business lessons and closing thoughts
SponsorsA huge thank you to our partners for supporting Pool Nation and helping us educate the swimming pool industry.
- SPPA
- BlueRay XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply Group
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec / US Motors
- Encore Coatings
- Pool Invoice
- OnCore
Episode #311 Pool Nation Podcast What really makes one pool filter better than another?
In this episode of the Pool Nation Podcast, Edgar De Jesus and John "JJ Flawless" sit down with Rich Medina, Engineering Leader at OnCore Filtration, to take one of the deepest dives we've ever done into pool filtration.
Rich brings over 34 years of engineering and pool industry experience, sharing how cartridge filters are designed, how filtration media actually works, why point-bonded media outperforms traditional materials, and how proper filtration directly impacts water chemistry, customer satisfaction, equipment longevity, and profitability.
Whether you're a pool service company, builder, retailer, manufacturer, or simply want to better understand what separates premium filters from inexpensive alternatives, this episode is packed with practical knowledge that will immediately improve the way you think about water quality.
In this episode you'll learn:• Why filtration is the foundation of crystal-clear water
• How cartridge filters actually work
• What "point bonded" filter media means
• Why cheap cartridge filters often fail
• Injection molded cores vs. PVC cores
• Why filter bands matter more than you think
• Proper cartridge cleaning techniques
• Common mistakes pool professionals make
• When filters should actually be replaced
• Why turnover rate may be more important than PSI
• How engineering decisions impact your customer's pool
If you've ever wondered why some pools stay crystal clear while others constantly struggle, this episode explains the science behind it.
Episode Timestamps00:00 Welcome to the Pool Nation Podcast
01:00 Meet Rich Medina from OnCore Filtration
05:45 Rich's engineering background and military experience
12:00 How Rich entered the swimming pool industry
27:00 Building filtration technology through engineering
36:30 Why filtration is the foundation of water quality
44:00 How cartridge filtration actually works
50:00 Filter media explained: point bonded vs. flat bonded
59:45 Injection molded cores vs. PVC cores
1:07:00 Why filter bands matter
1:12:30 The correct way to clean cartridge filters
1:17:00 When should pool filters be replaced?
1:20:00 Creating a maintenance schedule that saves customers money
1:22:00 Why turnover rate matters more than pressure
1:25:00 Final thoughts and takeaways
Thank You to Our Visionary PartnersA huge thank you to the incredible companies helping us educate and elevate the swimming pool industry.
• SPPA
• Blue Ray XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Heritage Pool Supply
• Hayward Pool Products
• Encore Brands
• Poolside Tech
• Pool Brain
• Nidec / U.S. Motors
• OnCore Filtration
Your continued support allows Pool Nation to bring free education to pool professionals across the world.
Episode 310 Pool Nation Podcast
What does it take to build a pool company that lasts nearly six decades?
In this episode of the Pool Nation Podcast, Edgar De Jesus is joined by Ryan Morson from Hayward along with Ken and Sandy Barthman of Dunrite Pools, a second-generation family business that has been building swimming pools on Long Island for over 58 years.
From starting in the business as a teenager to now constructing more than 125 pools every year, Ken and Sandy share what it takes to build a lasting reputation, work together as husband and wife, and prepare the next generation to carry the company forward.
The conversation dives deep into the unique challenges of vinyl liner pools, high water table construction, dewatering systems, custom liner measurements, heat pumps, customer service, online reviews, company culture, and why reputation remains the most valuable asset any pool company can have.
Whether you're a pool builder, service professional, business owner, or simply passionate about the swimming pool industry, this episode is packed with practical lessons on leadership, craftsmanship, family business, and building a legacy that lasts.
In This Episode You'll Learn• How Dunrite Pools has remained successful for over 58 years
• What it's really like running a pool company as husband and wife
• Building approximately 125 vinyl liner pools each year
• How dewatering works in high water table construction
• Why accurate liner measurements are critical
• Heat pumps vs. gas heaters in northern markets
• Preparing your business for multi-generational leadership
• Managing customer expectations and protecting your online reputation
• Why family businesses continue to thrive in the pool industry
• The importance of building trust one customer at a time
Timestamps00:00 Introduction
02:00 Meet Ken & Sandy Barthman of Dunrite Pools
05:45 Pool construction on Long Island
08:45 Hayward's "Power of Us" initiative
10:00 How Ken & Sandy met and built a life together
15:00 The history of DunritePools
18:00 Dewatering explained
23:00 Building 125 vinyl liner pools every year
26:00 Heat pumps vs. gas heaters
30:00 Custom vinyl liner measurements
33:00 The complete vinyl liner installation process
40:00 Running a family business together
43:00 Building a multi-generation company
47:00 Protecting your reputation through customer service
49:00 Life outside the pool industry
52:00 Final thoughts and legacy
Thank You to Our SponsorsA huge thank you to our visionary partners for helping us educate and elevate the swimming pool industry:
• SPPA
• BluRay XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Heritage Pool Supply
• Hayward Pool Products
• Poolside Tech
• Pool Brain
• Nidec / US Motors
• OnCore Filtration
• Encore Brands
Your continued support allows us to provide free education to pool professionals across the industry.
SubscribeIf you enjoyed this episode:
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Episode # 309 of the Pool Nation Podcast - What does a true partnership between manufacturers and pool professionals actually look like?
In this episode of the Pool Nation Podcast, Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas sit down with Todd Pieri of AquaStar Pool Products for one of the most honest conversations we've had about the future of the swimming pool industry.
From pricing strategies and manufacturer transparency to product innovation, warranties, and building trust with pool professionals, this episode dives into the issues that affect every builder, service company, retailer, and distributor.
Todd explains why AquaStar believes consistency matters more than promotions, why they reduced prices on multiple products in 2026 instead of raising them, and how listening to pool pros has driven some of their biggest product innovations.
The team also tackles one of the industry's hottest topics—constant manufacturer price increases—and discusses how those decisions impact builders, service companies, homeowners, and the long-term health of the pool industry.
If you're serious about growing your business, protecting your profits, and staying ahead of where our industry is headed, this is an episode you don't want to miss.
In This Episode You'll Learn:• Why consistency builds stronger partnerships than rebates and promotions
• AquaStar's philosophy on transparent pricing
• Why AquaStar lowered prices on multiple products
• How pool professionals directly influence new product development
• The real cost of warranty programs—and a different way to handle them
• How innovation can make service companies more profitable
• Why "Run Your Freaking Pump" is more than just a slogan
• What manufacturers can do to better support pool professionals
• The future vision for AquaStar and the swimming pool industry
Episode Timestamps00:00 – Welcome to the Pool Nation Podcast
02:00 – Meet Todd Pieri from AquaStar Pool Products
10:00 – The AquaStar story: From startup to industry leader
14:00 – What real manufacturer partnerships should look like
18:00 – How pool pros inspire AquaStar product innovation
24:00 – The truth about pricing, inflation, and manufacturers
34:00 – Why AquaStar reduced prices instead of increasing them
41:00 – Why rebates don't always benefit pool professionals
50:00 – Net pricing vs. rebate programs explained
57:00 – Warranty philosophy and improving products through feedback
1:07:00 – AquaStar's vision for becoming the "Pros' Pro Brand"
1:16:00 – The "Run Your Freaking Pump" movement
1:18:00 – Final thoughts and closing
Special Thanks To Our Visionary PartnersA huge thank you to our incredible Visionary Partners for helping us continue to educate, inspire, and elevate the swimming pool industry:
• The SPPA
• BluRay XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Heritage Pool Supply Group
• Hayward Pool Products
• EnCore Brands
• Poolside Tech – The Attendant
• Pool Brain
• Nidec / U.S. Motors
• OnCore Filtration
Your support allows us to continue providing free education and resources to thousands of pool professionals around the world.
Subscribe & ConnectIf you enjoyed this episode, please subscribe, leave a review, and share it with another pool professional.
For more education, events, certifications, and business training, visit Pool Nation and become part of the fastest-growing community in the swimming pool industry.
Master the Business. Perfect the Craft.
Episode 308 Pool Nation Podcast - What does it take to grow from a few referrals into a company with 50 employees, three locations, hundreds of service accounts, retail stores, remodels, and new construction?
In this special Hayward Spotlight episode of the Pool Nation Podcast, Edgar De Jesus is joined by Ryan Morson from Hayward and special guests Kyle and Stephanie Burns, owners of Emerald Custom Pools and Emerald Pool Care in Fort Worth, Texas.
Kyle shares how his career as a firefighter shaped the way he plans for the future, manages risk, builds systems, and prepares his company for challenges before they happen. Stephanie explains how disciplined financial management, detailed job costing, and accountability have helped them build a profitable business while raising four children together.
This conversation is packed with practical advice for pool builders, service companies, retailers, and anyone looking to build a stronger business in the swimming pool industry.
In this episode you'll learn:
• How Emerald Custom Pools grew from a home-based startup into a multi-division company.
• Why forecasting and preparation create a competitive advantage.
• The lessons learned from the Texas freeze and how planning paid off.
• Why service, remodels and retail are becoming the future of the industry.
• How to successfully run a family business as husband and wife.
• The importance of hiring for character instead of experience.
• Why company culture and training outperform talent alone.
• The future of pool automation, affordable pool ownership, and industry growth.
• How Emerald's Safe2Swim nonprofit is helping prevent childhood drownings.
Whether you're a pool builder, service professional, retailer, business owner, or industry leader, this episode is filled with real-world strategies you can immediately apply to your business.
Episode Timestamps00:00 – Introduction & Meet Kyle and Stephanie Burns
02:00 – Emerald Custom Pools' incredible growth story
05:45 – Pool Nation Awards, Women's Summit & Hayward Training Hub announcements
10:00 – From firefighter to pool company owner
16:45 – Building multiple divisions and scaling a business
21:00 – Lessons learned from the Texas freeze and preparing for the unexpected
26:30 – Launching the service division and investing in training
28:00 – The future of pool construction and affordable pool ownership
31:00 – Sponsor Break
36:00 – Hayward's "Power of Us" initiative
41:30 – Running a successful husband-and-wife business
44:00 – Job costing, profitability and accountability
47:00 – Leadership lessons from managing family in business
49:00 – Creating a wellness-focused retail experience
52:00 – Why remodels are the future of the pool industry
54:30 – Sponsor Break
59:30 – Safe2Swim Foundation and drowning prevention
1:03:00 – Advice for entrepreneurs entering the pool industry
1:06:00 – Final thoughts
A huge thank you to our incredible Pool Nation partners for making this episode possible:
The SPPA • BluRay XL • AquaStar Pool Products • Natural Chemistry • Raypak • Heritage Pool Supply Group • Hayward Pool Products • EnCore Brands • Poolside Tech • Pool Brain • Nidec / US Motors • OnCore Filtration
Because of your continued commitment to education, innovation, and supporting pool professionals, we're able to continue delivering conversations that help elevate the swimming pool industry.
If you enjoyed this episode, be sure to subscribe, leave a review, and share it with another pool professional. Every share helps us continue our mission of improving the financial well-being of pool pros through education.
Pool Nation — Master the Business. Perfect the Craft.
How a Former SWAT Officer Built One of California's Most Successful Pool Companies | Featuring Obie Rodriguez
What happens when a 30-year law enforcement veteran and 15-year SWAT officer decides to build swimming pools instead of chasing criminals?
In episode # 307 of the Pool Nation Podcast, Edgar De Jesus and Ryan Morse from Hayward sit down with Obie Rodriguez, owner of Majestic Pool Construction, to share one of the most inspiring business stories in the swimming pool industry. After two frustrating experiences hiring pool contractors, Obie decided to learn the trade himself. He earned his contractor's license, built his own company from the ground up, and today completes more than 200 custom swimming pool and remodeling projects every year across multiple locations.
This conversation goes far beyond swimming pool construction. It's about leadership, building systems, growing a company, creating a culture that thrives without the owner, using social media to generate qualified leads, and believing in yourself enough to take the leap into entrepreneurship.
Whether you're a pool builder, pool service professional, swimming pool contractor, retailer, distributor, manufacturer, or business owner, this episode is packed with practical advice you can apply immediately to grow your business.
In This Episode:
• How two bad pool-building experiences changed Obie's life forever
• Transitioning from SWAT officer to successful pool builder
• Building a swimming pool company that completes more than 200 projects per year
• Creating business systems that allow your company to grow without you
• Leadership lessons from law enforcement that apply to every business
• Why delegation is one of the hardest skills for business owners
• Expanding into multiple locations
• Surviving COVID without sacrificing profits
• The social media strategy that doubled qualified leads
• Why transparency creates better customers
• The future of pool automation and smart technology
• Advice every entrepreneur needs to hear before starting a business
Episode Chapters
00:00 – Welcome to Pool Nation
01:30 – Meet Obie Rodriguez
04:00 – Family, RV life, and fishing stories
08:45 – Becoming a police officer at 19
10:00 – Fifteen years on SWAT
15:00 – Two terrible pool-building experiences that changed everything
18:00 – Learning the pool industry by working for free
20:00 – Building pools while serving as a police officer
22:30 – Retiring early and betting on himself
24:00 – COVID, supply shortages, and protecting profits
32:30 – Expanding to multiple locations
35:00 – Building systems that allow the business to run without you
41:00 – What today's pool buyers really want
46:00 – The social media strategy that doubled qualified leads
49:00 – Why transparency creates better customers
55:00 – Final advice for entrepreneurs
Special Thanks to Our Sponsors
Thank you to our incredible partners for helping Pool Nation educate, inspire, and elevate the swimming pool industry:
• OnCore Filtration
• Hayward Pool Products
• Heritage Pool Supply Group
• The SPPA
• BluRay XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Poolside Tech
- Encore Brands
• Pool Brain
• Nidec / US Motors
The Pool Nation Podcast is the premier podcast for the swimming pool industry, delivering weekly conversations with the industry's top pool builders, service professionals, manufacturers, distributors, educators, and business leaders.
Master the Business. Perfect the Craft.
Subscribe today and join thousands of pool professionals who are growing stronger businesses through education, leadership, and community.
In Episode 306 of the Pool Nation Podcast - The Pool Nation Awards are officially back, and nominations are now open!
In this episode , Edgar and John "JJ Flawless" dive deep into the story behind the Pool Nation Awards, why recognizing pool professionals matters, and how these awards have become one of the most anticipated celebrations in the swimming pool industry.
The guys break down the 2026 award categories, discuss recent changes based on pool pro feedback, explain the nomination and voting process, and share what it takes to stand out as a nominee. They also reflect on the origins of the awards, the legacy of Bob Lowry, the importance of celebrating industry leaders while they're still with us, and why the Pool Nation community continues to elevate the swimming pool industry year after year.
Plus, Edgar and John tease a major industry announcement coming August 7 that they believe will be a game-changer for pool professionals nationwide.
Whether you're a pool service professional, builder, retailer, trainer, manufacturer, distributor, or industry leader, this episode is packed with insight, inspiration, and a reminder of why community matters.
👉 Nominate a deserving pool professional today.
👉 Get involved in the Pool Nation Awards.
👉 Celebrate the people who make our industry stronger every day.
Episode Timestamps00:00 Welcome to the Pool Nation Podcast
01:00 Today's Topics: Pool Nation Awards & Industry Announcement Tease
02:00 Thanking Pool Nation Visionary Partners
03:00 Baby Watch 2026 with JJ Flawless
08:00 Women's Summit 2026 Update & Sold-Out Event
12:00 August 7 Industry-Changing Announcement Teaser
14:00 Why August 7 Could Change Pool Industry Education
17:00 Hayward Training, Boot Camps & Upcoming Events
18:00 Pool Nation Awards 2026 Overview
20:00 New Award Categories & Industry Feedback
23:00 Trailblazer, Trainer of the Year & Pool Guy/Girl of the Year Discussion
24:00 How to Submit Nominations
26:00 Voting Process & Important Dates
27:00 The Story Behind the Pool Nation Awards
29:00 Bob Lowry's Legacy & Lifetime Achievement Award
32:00 Why Pool Nation Gives Pool Pros a Voice
35:00 Celebrating the Service Industry & Aftermarket Professionals
37:00 Sponsor Break
43:00 Looking Back at the First Pool Nation Awards
46:00 Growth of the Awards & Industry Support
48:00 HASA After Party & Award Night Experience
49:00 Favorite Award Categories & Why They Matter
52:00 Why Pool Guy & Pool Girl of the Year Are Special
55:00 The Brotherhood & Sisterhood of Pool Pros
57:00 Sponsor Break
01:01:00 New Orleans, PSP Expo & Pool Nation Awards 2026
01:02:00 $25,000 Pool Pro Challenge Updates
01:05:00 More Prizes, Bigger Competition & What's Next
01:06:00 Final Thoughts & August 7 Reminder
01:08:00 Industry Talk: The Washington Memorial Pool Project
01:10:00 Closing Remarks
Special Thanks to Our SponsorsA huge thank you to our incredible Pool Nation partners and sponsors for supporting education, training, and the future of the swimming pool industry:
- BluRay XL
- Natural Chemistry
- Raypak
- Hayward Pool Products
- Poolside Tech (The Attendant)
- Nidec / US Motors
- OnCore Filtration
Thank you for helping Pool Nation fulfill its mission of helping pool professionals master the business and perfect the craft.
Episode # 305 Pool Nation Podcast - What does it take to build a pool service company that lasts for decades, retains top talent, and serves more than 1,000 pools?
In this episode of the Pool Nation Podcast, Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas sit down with Nick LaPointe and Ray De Rosa of Golden State Pools to discuss two very different journeys that led to one of Southern California's most respected pool service companies.
From the days of gas chlorine service and hand-written route books to modern operations, service management, technician training, inventory systems, and company leadership, this conversation dives deep into what it really takes to build a sustainable pool business.
Nick shares the story of growing up in the family business, while Ray discusses building his own company before merging with Golden State Pools. Together they reveal the systems, leadership philosophies, employee development programs, and business lessons that have fueled their success.
Most importantly, they share two lessons every pool professional needs to hear: set boundaries and know your value.
Whether you're a solo operator, building your first route, managing technicians, or scaling toward your own pool empire, this episode is packed with practical insights and real-world experience from pool pros who have lived it.
Timestamps00:00 Welcome to the Pool Nation Podcast
01:00 Meet Nick LaPointe and Ray DeRosa of Golden State Pools
06:00 Steak dinner bets, pool industry friendships, and Western Show stories
17:00 Nick's family history in the pool industry
23:00 The early days of gas chlorine pool service
28:00 How 9/11 changed pool sanitation operations forever
31:00 Transitioning from gas chlorine to liquid chlorine systems
34:00 Growing up in the family business and earning a business degree
40:00 How Ray got started in pools and launched his own company
42:00 Merging two companies into Golden State Pools
46:00 From DOS systems and paper invoices to modern software
49:00 Building company culture and leadership partnerships
57:00 Why training matters and Golden State's 8-week technician training program
1:05:00 Employee development, career paths, and retention strategies
1:17:00 Managing repairs, service teams, and operational structure
1:24:00 Inventory management, purchasing power, and warehouse operations
1:33:00 The importance of boundaries as a business owner
1:37:00 Knowing your value and pricing with confidence
1:41:00 Final advice for pool professionals and closing thoughts
Thank You To Our SponsorsA huge thank you to our Pool Nation partners and sponsors who continue supporting pool professionals across the industry:
- The SPPA
- BluRay XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply Group
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec / US Motors
- OnCore Filtration
Your support helps us continue educating, elevating, and empowering pool professionals everywhere.
In episode # 304 of the Pool Nation Podcast, Edgar De Jesus and Zac "The Pool Boy" Nicholas sit down with Jeremy Young and Orlando Gadea from Fluidra to reveal one of the biggest pool industry technology launches in years: the all-new AquaLink Edge platform.
This isn't just another automation panel. Fluidra shares how AquaLink Edge is built around edge computing, smarter equipment communication, local processing, enhanced homeowner experiences, and a future ecosystem designed to help pool professionals run more efficient and profitable businesses.
The conversation dives deep into automation, connected equipment, wireless communication, AI-driven pool management, smarter service operations, and how Tracker IO is helping transform the way pool companies manage routes, inventory, service calls, and customer experiences.
Whether you're a pool service professional, builder, repair technician, retailer, or industry leader, this episode provides an exclusive first look at where pool technology is heading and how it will impact your business over the next decade.
TIMESTAMPS00:00 Introduction & Welcome
02:00 Meet Fluidra's Jeremy Young & Orlando Gadella
06:00 Heritage Pro Service Academy & Pool Pro Challenge Updates
08:00 Jeremy's Journey: From Pool Construction to Fluidra Innovation
15:00 Why Education & Training Matter in the Pool Industry
24:00 Orlando's Background in Digital Technology & Why He Joined Fluidra
27:00 The Official AquaLink Edge Reveal
28:00 Edge Computing vs Cloud Computing Explained
30:00 Creating Better Pool Owner Experiences
32:00 New In-Can Display & Home Display Features
35:00 Why Pool Automation Must Work Without Internet
40:00 Built-In Flow Monitoring & Smarter Equipment Control
43:00 Five Years of Development Behind AquaLink Edge
47:00 Easier Setup, Faster Installation & Wireless Communication
52:00 Personalized Access for Homeowners, Service Pros & Airbnb Properties
56:00 Service Mode Improvements & Smart Notifications
01:03:00 Wireless Equipment Discovery & Future Product Ecosystem
01:08:00 Customer Experience vs Traditional Automation
01:15:00 The Future of Connected Pool Equipment
01:19:00 Tracker IO & The Future of Pool Service Management
01:27:00 How Data Will Transform Pool Businesses
01:32:00 Future Integration Between Pool Builders & Service Companies
01:35:00 AquaLink Edge Release Timeline & Launch Plans
01:37:00 Final Thoughts & Closing Remarks
A special thank you to our Visionary Partners for supporting Pool Nation and helping us elevate the pool industry through education, training, and community:
- The SPPA
- BluRay XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply Group
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec / US Motors
- Encore Brands
- OnCore Filtration
Your commitment to pool professionals helps us continue delivering world-class education and content to the industry.
Episode 303 Pool Nation Podcast is a Best of Episodes. This is a packed three-hour-plus episode with three segments (the Raypak heat pump deep dive, the Women's Summit podcast, and the Pool Nation Awards crew show)
Pool heat pumps are the future of pool heating, and in this episode the Pool Nation crew breaks down exactly how they work, why they beat gas heaters on cost, and how to sell them without scaring off your customers.
Host Edgar De Jesus sits down with Raypak's Brad Duncan and Akshaya Shekhar for a no-nonsense heat pump deep dive built for working pool service pros. Learn how heat pumps work, why they are becoming increasingly important across the industry, and how to position them as a long-term solution that delivers real value for your customers.
Then we hand the microphone over to the women of Pool Nation for a powerful recap of the Third Annual Pool Nation Women's Summit. Hear firsthand stories about leadership, authenticity, confidence, mentorship, and what it takes to thrive in a traditionally male-dominated industry.
We also take a deep dive into the Pool Nation Awards, discuss why nominations matter, spotlight some of the industry's rising stars, and share inspiring stories from pool pros who are making an impact every day.
Whether you're a one-person operation, a growing service company, a repair technician, or a business owner looking to scale, this episode is packed with practical takeaways, business lessons, and industry insights.
⏱️ CHAPTERS00:00 Welcome to Pool Nation: Meet the Hosts & Guests
02:00 Why Heat Pumps Are the Future of Pool Heating
05:00 Meet Brad Duncan & Akshaya Shekhar from Raypak
08:00 Heat Pump Deep Dive Begins
09:00 How a Pool Heat Pump Actually Works
10:30 Heat Pump Performance by Climate & the 80/80/80 Rule
13:00 Can a Heat Pump Heat a Spa?
14:30 COP vs Gas Heater Efficiency Explained
17:00 Why Combining Heat Pumps & Gas Heaters Changes Everything
19:30 Heat/Cool Models: Turning Hot Pools Into Profit Centers
21:00 Initial Investment vs Long-Term Savings
24:00 Selling Heat Pumps Without Scaring Customers
25:00 The Maserati vs Beetle Explanation Every Pool Pro Should Know
26:00 Pool Nation Women's Summit Special Begins
27:30 Women's Summit Recap & Industry Updates
32:00 Meet Janie Flawless & Jeanette Horn
39:00 The Growth of the Women's Summit
46:00 Finding Your Voice & Being Your Authentic Self
53:00 Leadership Lessons & Personal Growth
59:00 Sponsor Break
1:04:00 Pool Nation Live Returns
1:11:00 Pool Nation Awards Nominations Recap
1:18:00 Why Pool Nation Awards Matter
1:24:00 Recognizing Pool Pros Who Make a Difference
1:33:00 Pool Nation Conference & Heritage Event Updates
1:36:00 Education Funds & Industry Opportunities
1:43:00 30 Under 40 Spotlight: James Broderick
1:52:00 Customer Education & Building Trust
2:03:00 30 Under 40 Spotlight: Aiden Dunn
2:08:00 Growing a Business & Right-Sizing Your Route
2:16:00 30 Under 40 Spotlight: Nick LaPoint
2:25:00 Competition vs Community in the Pool Industry
2:33:00 Using Data to Build a Better Pool Company
2:40:00 Final Thoughts & Sponsor Break
2:46:00 Lessons From the Next Generation of Pool Pros
2:51:00 Inside the New Training Headquarters
2:54:00 Gold Medal Pools: The Origin Story
2:59:00 Surviving the 2008 Economic Crash
3:02:00 Building Massive Commercial Water Features
3:11:00 The Dallas Cowboys Connection
3:13:00 Closing Thoughts
🔥 WHAT YOU'LL LEARN IN THIS EPISODE* How pool heat pumps actually work * The 80/80/80 efficiency rule * COP vs gas heater efficiency * Heat pump operating costs and ROI * Why hybrid heating systems are becoming more popular * Cooling pools with heat/cool heat pumps * Selling premium equipment to customers * Leadership lessons from the Women's Summit * The importance of authenticity in business * Why industry recognition matters * Building a successful pool company * Customer education strategies * Growing through economic downturns * Creating long-term business relationships * Building community within the pool industry
🙏 THANK YOU TO OUR SPONSORSA huge thank you to our amazing sponsors and visionary partners who make the Pool Nation Podcast possible:
✅ Encore Brands
✅ The SPPA
✅ BlueRay XL
✅ AquaStar Pool Products
✅ Natural Chemistry
✅ Raypak
✅ Heritage Pool Supply Group
✅ Hayward Pool Products
✅ Poolside Tech (The Attendant)
✅ Pool Brain
✅ Encore Brands
✅ OnCore Filtration
✅ Nidec / US Motors
Your support helps us continue our mission of building a nation of pool pros through education, community, and industry advancement.
Episode 302 of the Pool Nation Podcast
What if your pool business has been warning you about bigger problems... and you just haven’t been listening?
In this episode of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas dive deep into one of the most important business conversations pool pros can have: the signals your business sends you every single day.
From burnout and busy work to growth plateaus, employee problems, customer issues, and financial blind spots, the guys break down why so many pool companies mistake movement for progress. This episode sets the stage for a powerful multi-part conversation on how to recognize the warning signs before they become major business problems.
They also discuss:
→ The illusion of success in the pool industry
→ Why growth without systems creates chaos
→ The importance of listening to your numbers and team
→ How experienced business owners identify patterns before disasters happen
→ Why “one pool at a time” thinking can limit long-term growth
→ Pool Nation Boot Camps and the $25,000 Pool Pro Challenge
→ Encore Filtration’s Dirty Filter Contest
→ The Heritage Pro Service Academy in Van Nuys, California
If you’re a pool service professional trying to scale your company, improve profitability, build a stronger team, or simply avoid burnout, this episode is packed with real talk and business insight from three pool pros who have lived it.
Chapter Timestamps00:00 – Pool Nation Podcast Intro
01:00 – Zac gets Edgar sick
03:00 – John talks family, graduation season & podcast studio plans
07:30 – International Swimming Hall of Fame experience
12:00 – The hidden importance of pool pros in the swimming industry
16:30 – Heritage Pro Service Academy announcement
18:00 – $25,000 Pool Pro Challenge qualifiers
20:00 – Pool Nation Awards updates & category changes
21:00 – Encore Filtration Dirty Filter Contest
24:00 – Edgar’s AI-generated “Smokey and the Bandit” John photo
29:30 – Sponsor break
34:30 – Zac discusses rebuilding and refining The Pool Boys brand
36:30 – Why successful businesses never stop evolving
39:00 – Your business is talking to you every day
41:00 – Listening to the warning signs in your company
44:00 – Fixing problems vs solving root causes
49:00 – The illusion of success in pool service businesses
52:00 – Why busy does not equal productive
54:00 – The danger of comparing your business to others
56:00 – Scaling too fast and losing control
57:00 – Final thoughts on business growth and self-awareness
01:07:00 – Closing remarks
Special Thanks to Our Valued Sponsors & Visionary PartnersA huge thank you to our sponsors and partners who continue supporting the pool industry and Pool Nation:
→ SPPA
→ BlueRay XL
→ AquaStar Pool Products
→ Natural Chemistry
→ Raypak
→ Heritage Pool Supply
→ Hayward Pool Products
→ Poolside Tech
→ Pool Brain
→ Nidec / US Motors
→ OnCore Filtration
→ Encore Brands
Your continued support helps us educate, inspire, and elevate pool professionals everywhere.
Heritage Pro Service AcademyJoin us in Van Nuys, California for the Heritage Pro Service Academy powered by Pool Nation.
Hands-on training includes:
→ Heater installation & troubleshooting
→ Automation setup
→ Variable speed motor training
→ Pump installation
→ Cool deck application
→ Live Pool Pro Challenge qualifiers
Registration is FREE thanks to the Heritage Education Fund.
Visit PoolNation.com to register today.
Encore Filtration Dirty Filter ContestThink you’ve found the dirtiest pool filter in the industry?
Submit your worst filter photos and videos for a chance to win cash and prizes from Encore Filtration.
PoolBusiness #PoolService #PoolNation #PoolPro #PoolServiceBusiness #PoolIndustry #Entrepreneurship #PoolCleaning #PoolRepair #BusinessGrowth #PoolRoute #SwimmingPoolIndustry #PoolTech #ServiceBusiness #PoolNationPodcast
In Episode 301 of the Pool Nation Podcast, we bring you a special “Best Of Pool Nation” compilation featuring some of the most impactful conversations, emotional moments, business lessons, and industry insights from the podcast.
From pool business growth strategies and operational efficiency to powerful conversations about water safety, leadership, and industry innovation, this episode highlights why Pool Nation continues to be the leading voice for pool professionals across the country.
You’ll hear incredible discussions with industry leaders from Heritage Pool Supply, AquaStar Pool Products, Terry Arko, Steve Barnes, and more as we dive into topics that every pool pro, service company owner, repair technician, and industry professional can relate to.
This episode covers:
→ Pool route efficiency and operational growth
→ Building stronger pool businesses
→ Leadership and mentorship in the pool industry
→ Water safety awareness and Every Child A Swimmer
→ Pool industry innovation and training
→ Pool Nation Hall of Fame stories
→ Business systems, scaling, and profitability
→ The future of pool industry education
If you're a pool service company owner, pool technician, builder, retailer, or manufacturer looking to grow your business and stay connected to the pulse of the swimming pool industry, this episode is packed with valuable insight and inspiration.
Time Stamps:00:00 – Welcome to the Pool Nation Podcast
01:00 – Heritage Pool Supply leadership and behind-the-counter perspectives
10:00 – Transitioning into the pool industry and learning the business
18:00 – Retail management, distribution, and customer relationships
24:00 – AquaStar partnership and Every Child A Swimmer initiative
42:00 – Casey’s emotional water safety story and drowning prevention awareness
52:00 – AquaStar’s mission and pool safety innovation
58:00 – Pool Nation Hall of Fame special segment with Terry Arko & Steve Barnes
1:10:00 – Industry recognition, education, and legacy building
1:24:00 – Pool business operational efficiency discussion
1:33:00 – Route optimization and maximizing profitability
1:41:00 – Time management and scaling a pool service business
1:44:00 – Closing thoughts and Pool Nation community updates
Special Thanks To Our Visionary Partners & SponsorsA huge thank you to all of our incredible sponsors and visionary partners who continue to support Pool Nation, pool industry education, and the growth of pool professionals across the country. Your partnership helps us continue building the #1 platform for swimming pool service, repair, business, and leadership education.
Thank You To:→ Heritage Pool Supply Group
→ AquaStar Pool Products
→ Raypak
→ Natural Chemistry
→ BlueRay XL
→ Hayward Pool Products
→ US Motors
→ SPPA
→ Poolside Tech
→ Pool Brain
→ OnCore Filtration
→ Encore Brands
In Episode 300 of the Pool Nation Podcast Edgar and John sit down with Mike from Quick Shop Pools and Bellafina Outdoors to talk about the future of pool construction, pool design, and pool business mentorship. If you are a pool service pro, pool builder, or pool business owner looking to grow, this is the pool podcast episode you cannot miss.
Mike spent 20 years in law enforcement working federal fugitive task forces, including the team that helped apprehend Whitey Bulger, before going all in on the pool industry. Today, he runs one of the most innovative pool construction companies and pool design showrooms in the country out of Huntington Beach, California. Pool pros who have walked through Bellafina Outdoors are calling it the Disneyland of pool design.
We also welcome Luz, Director of Operations at Bellafina, who brings over 20 years of brand and marketing experience into the pool industry, plus Thomas from PAL Lighting and Michelle from Heritage Pool Supply for a full Pool Nation studio conversation on pool builder education, customer experience, and elevating the pool trade for the next generation of pool pros.
IN THIS POOL NATION PODCAST EPISODE:
- How Mike built a pool construction business from the ground up
- The real story behind the Whitey Bulger fugitive apprehension
- How the 2008 crash shaped a new vision for the pool industry
- Why pool builder mentorship is the missing piece in pool construction
- The Bellafina Pro Academy and the future of pool builder education
- How to deliver a true pool design experience to homeowners
- Why collaboration beats competition in the pool industry
- Heritage Pool Supply's quarterly open house partnership with Bellafina
POOL NATION PODCAST TIMESTAMPS:
00:00 Welcome to the Pool Nation Podcast
02:00 Thank you to our Pool Nation sponsors and partners
08:30 Meet Mike from Quick Shop Pools and Bellafina Outdoors
10:30 Heritage Pro Service Academy pool boot camp June 6 in Van Nuys
14:30 From law enforcement to the pool industry
16:30 The Whitey Bulger story behind one of America's biggest fugitive captures
21:30 Surviving the 2008 crash and launching a new pool design model
25:00 Why mentorship for younger pool builders matters
30:00 Inside the Disneyland of pool design showrooms
38:00 Why healthy competition makes the entire pool industry stronger
46:00 Industry tea: big changes coming to the pool industry
47:30 Luz on bringing fresh marketing talent into the pool world
58:00 Thomas from PAL Lighting on pool and landscape lighting design
01:08:00 The Outdoor Plus partnership and the tower of fire bowls
01:13:00 Introducing the Bellafina Pro Academy for pool builders
01:17:30 Heritage Pool Supply quarterly open house at Bellafina
01:24:30 Final thoughts for pool pros
THANK YOU TO OUR POOL NATION PODCAST SPONSORS:
SPPA, Blueray XL, AquaStar Pool Products, Natural Chemistry,
Raypak, Hayward Pool Products, EnCore Brands
Heritage Pool Supply Group, Pool Brain, Poolside Tech, Nidec
OnCore Filtration
In Episode 299 of the Pool Nation Podcast, Edgar, John “JJ Flawless,” and Zac “The Pool Boy” break down one of the most important conversations every pool pro needs to hear — the signals your business is sending you every single day.
From pricing mistakes and route inefficiencies to hiring too late and chasing the wrong growth, this episode dives deep into the real challenges pool service companies face — and how to fix them.
But that’s not all…
🚨 BIG NEWS: The Pool Pro Challenge just leveled up — now officially a $20,000+ competition (and pushing toward $25K) thanks to industry partners like BioLab and ProGuard.
If you’re serious about scaling your pool business, increasing profitability, and building something sustainable — this episode is a must-listen.
🔥 What You’ll Learn in This Episode:* Why more pools doesn’t always mean more profit * The hidden cost of poor route density and wasted drive time * How growth exposes every weak system in your business * When to hire (and why waiting can cost you thousands) * How to build additional revenue streams right in your customers’ backyards * Why branding builds trust — not just recognition * The real reason most pool businesses plateau * How top pool pros are scaling to hundreds (even thousands) of pools
🚀 Industry Updates & Announcements:* The Pool Pro Challenge Prize Pool jumps to $20K+ (on the way to $25K) * Upcoming Heritage Pro Service Academy hands-on training event * Launch of Pool Nation certifications * New Pool Nation Spotlights featuring real pool pros scaling their businesses
⏱️ Timestamps00:00 – Welcome to the Pool Nation Podcast
01:00 – What your business is really telling you
02:30 – AI, technology, and adapting in today’s world
05:00 – Real talk: health, burnout, and the grind
12:30 – Heritage Pro Service Academy announcement
15:00 – Creating new revenue streams (cool deck, services, upsells)
19:00 – 🚨 Pool Pro Challenge hits $20K+
23:00 – Why this prize money is a game changer
31:00 – Pool Nation Spotlights: real growth stories
45:00 – Top 10 lessons from successful pool pros
54:00 – Route density and profitability breakdown
57:00 – Hiring mistakes and the cost of bad employees
01:00:00 – Scaling vs staying small: choosing your path
01:05:00 – Final thoughts and key takeaways
01:17:00 – Outro
🙌 Special Thanks to Our Visionary PartnersA huge thank you to our incredible partners who make this podcast possible:
- SPPA
- BlueRay XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- ONCore
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Neodeck
- Encore Filtration
👉 Want to grow your business faster?
Visit PoolNation.com and get plugged into training, events, and the community that’s changing the industry.
In Episode 298 of the Pool Nation Podcast, Edgar and Zac are joined by industry experts Robbie Walker and Michael Viegas from Solenis to break down one of the most misunderstood areas in the pool industry — spa, hot tub, and cold plunge water chemistry.
If you’ve ever treated a spa like a pool… this episode will change everything.
We dive deep into:
- Why hot water chemistry behaves completely differently
- The truth about biofilm, bacteria, and “human juice” in spas
- The real differences between chlorine, bromine, and biguanide systems
- How aeration, temperature, and bather load destroy your chemistry
- Why your sanitizer disappears overnight
- The rise of cold plunges and wellness systems
- And how pool pros can turn spas into a profitable service category
This is a must-listen for pool service pros, repair techs, and anyone looking to level up their understanding of water chemistry — especially in smaller bodies of water like spas and hot tubs.
👉 Bottom line: If you're not treating spas differently, you're doing it wrong.
⏱️ Podcast Timestamps00:00 – Intro: Welcome to Pool Nation Podcast
02:30 – Meet the Guests: Robbie Walker & Michael Viegas (Solenis)
06:45 – Why Spa Chemistry is NOT Pool Chemistry
10:20 – History of Spas: From Romans to Modern Hot Tubs
15:30 – The Rise of Cold Plunges & Wellness Trends
20:10 – The 3 Biggest Differences in Spa Water Chemistry
25:40 – Bather Load: The Truth About “Human Juice”
30:15 – Chlorine vs Bromine vs Biguanide (What Actually Works Best)
38:20 – Why Your Sanitizer Disappears in Hot Water
42:10 – Aeration, Jets & pH Drift Explained
47:30 – Shocking & Oxidation: What You SHOULD Be Doing
52:45 – Biofilm: The Hidden Problem in Every Spa
58:10 – Drain, Purge & Refill: The Right Maintenance Schedule
1:03:20 – Enzymes, Borates & Supplements (What’s Worth It?)
1:08:15 – Ozone, UV & Mineral Systems (Do They Replace Chlorine?)
1:12:30 – Final Thoughts: The Future of Spa & Wellness Industry
🙌 Special Thanks to Our SponsorsA huge thank you to our Visionary Partners for supporting the Pool Nation Podcast:
- The SPPA
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec
- OnCore Filtration
- EnCore Brands
We appreciate your continued support in helping us grow the pool industry and build a nation of pool pros.
In Episode 297 of the Pool Nation Podcast, Edgar De Jesus, John “JJFlawless,” and Zac “The Pool Boy” sit down with Jose Perez, founder of Encore Filtration also now officially known as The Duke of Dirty Filters.
This episode goes deep into one of the most overlooked yet critical components of pool service: filtration and why it directly impacts water quality, efficiency, customer trust, and profitability.
Jose shares his journey from air filtration into the pool industry, why most pool pros are losing money on filters without realizing it, and how innovation, pricing strategy, and protecting the service professional are reshaping the industry.
This isn’t just a product conversation it’s a business conversation about margins, competition from online retailers, and what it really takes to build a sustainable pool service company.
If you’re a pool pro, service company owner, or industry professional this episode will change how you think about filtration, pricing, and long-term growth.
⏱️ Timestamps00:00 – Welcome to the Pool Nation Podcast
01:30 – Introducing Jose Perez (Encore Filtration)
04:15 – Why filtration is overlooked in the pool industry
08:20 – Jose’s background: From air filtration to pool innovation
13:45 – Taking the leap into entrepreneurship (no customers, no guarantees)
18:30 – The biggest gaps in the pool filtration market
23:10 – The real problem: Online pricing vs. service profitability
29:40 – Why protecting pool pros matters (and why most manufacturers don’t)
36:15 – The truth about margins, pricing, and customer trust
42:00 – Innovation beyond the product: thinking differently
48:20 – The FIT Kit concept (solving real field problems)
54:10 – How to build loyalty through customer experience
59:30 – The future of filtration & industry standards
1:05:20 – Technology center & raising the bar in testing
1:10:45 – Why “good is not good enough” in business
1:15:30 – Final thoughts & lessons for pool pros
1:18:00 – The birth of “The Duke of Dirty Filters”
💥 Key Takeaways* Filtration isn’t just maintenance it’s a profit center * Competing with online pricing is one of the biggest threats to pool pros * Innovation isn’t just products it’s customer experience + business strategy * The companies that win will be the ones that protect the trade * If you’re not improving, you’re falling behind good is not good enough
🎙️ Thank You to Our SponsorsWe want to thank our amazing Pool Nation Visionary Partners for making this podcast possible:
- The SPPA
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
EnCore Brands - Heritage Pool Supply
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec
- Encore Filtration
📲 Connect with Pool NationFollow us for more content, training, and industry insights:
- Website: PoolNation.com
- Instagram: @PoolNationPodcast
- Podcast: Pool Nation Podcast
In Episode 296 of the Pool Nation Podcast, Edgar breaks down the pool service business systems that help companies scale without losing control. This is Part 2 of the series and it moves from the problem to the solution. If you want to know how to scale a pool service business, this episode walks through the systems that protect profit, improve consistency, and make growth sustainable.
Edgar covers the real structure behind pool business growth, including chemical systems, route structure, service consistency, repairs, customer communication, and the numbers every pool pro needs to know. If your company is adding pools but still feels chaotic, these pool business systems can help you create repeatable results and build a stronger operation.
This episode is for pool service business owners who want better route efficiency, stronger margins, improved customer retention, and a clearer path to scaling. If you are trying to grow your pool service company without breaking your operations, this episode gives you a practical roadmap.
Timestamps00:00 Intro and Part 2 overview
03:00 What systems really mean in a pool business
07:30 Why operations break before money
12:00 Chemical systems and hidden profit leaks
20:30 How to control chemical creep
28:00 Route structure and profit
36:00 Drive time and margin loss
44:00 Service consistency and reputation
52:00 SOPs and repeatable results
59:00 Repairs and captured profit
1:08:00 Customer communication and trust
1:17:00 The numbers every pool pro must know
1:26:00 What real scaling looks like
1:34:00 Building one system at a time
1:41:00 Final thoughts and Matrix invite
Sponsor SectionSpecial thanks to our Pool Nation Visionary Partners for supporting the podcast and the pool industry.
SPPA
Blu-Ray XL
AquaStar Pool Products
Natural Chemistry
Raypak
Heritage Pool Supply
Hayward Pool Products
Poolside Tech
Pool Brain
Nidec
Oncore Filtration
EnCore Brands
E-295 Pool Nation Podcast. If you’ve ever felt like your pool business is growing… but somehow getting harder, more stressful, and less profitable—this episode is for you.
In this episode, Edgar breaks down one of the biggest problems in the pool industry: why companies break when they try to grow. And more importantly, what you need to fix before it happens to you.
This isn’t about working harder. It’s about understanding what growth actually does to your business.
Because growth doesn’t fix your business…
👉 Growth reveals your business.
In this episode, you’ll learn:
- Why adding more pools can actually make your business worse
- The critical mistake most pool pros make between 50–100 pools
- How poor structure leads to burnout, callbacks, and lost profit
- Why not knowing your cost per pool is killing your business
- The pricing mistake that keeps you stuck and underpaid
- How repairs are the hidden profit engine you're walking past every day
- The mindset shift from technician to true business owner
If you’re serious about scaling your pool business the right way—and actually making money doing it—this episode will change how you think about growth forever.
This is Part 1 of a 2-part series. In Part 2, we’ll break down the systems and operational structure you need to scale the right way.
⏱️ TIMESTAMPS 00:00 – Podcast Intro & Welcome
01:00 – Why Pool Companies Break When They Grow
03:30 – The Illusion of Growth (Why More Pools Feels Right)
06:00 – The Most Important Stage in Your Business (And Why You Skip It)
09:00 – The Breaking Point: 70–90 Pools
11:00 – When Everything Starts to Feel Heavy
13:00 – How Small Decisions Turn Into Big Problems
15:00 – The Hidden Cost of Rushing (Chemicals, Time, Profit Loss)
17:00 – You Didn’t Fail—You Grew Without Structure
19:00 – The Most Important Question: Cost Per Pool
22:00 – Why Most Pool Pros Don’t Know Their Numbers
24:00 – Route Inefficiency & Profit Leaks
26:00 – When Growth Makes the Math Worse
27:00 – Sponsor Break
31:00 – The Pricing Problem (Why Matching Competitors Fails)
34:00 – The 3 Things Your Price Must Cover
36:00 – The “More Pools” Trap
38:00 – Why More Work Doesn’t Fix a Broken System
40:00 – The Repair Opportunity You’re Missing
44:00 – Turning Pools Into Profit Centers
46:00 – Technician vs Business Owner Mindset
49:00 – Why Most Pool Pros Stay Stuck
50:00 – The Power of Knowing Your Numbers
52:00 – Sponsor Break
56:00 – Key Takeaways: Fix the Foundation Before You Grow
57:30 – What’s Coming in Part 2 (Systems & Scaling)
59:00 – Outro
🤝 SPONSOR THANK YOU A huge thank you to our Pool Nation Visionary Partners for making this podcast possible:
- SPPA
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply Group
- Hayward Pool Products
- Poolside Tech
- EnCore Brands
- Pool Brain
- Nidec
- OnCore Filtration
These companies are investing in the future of pool pros and helping us build a stronger industry.
In episode # 294 of the Pool Nation Podcast, Edgar De Jesus sits down live at AquaStar with Bryan Chrissan and Michael Kraus to break down one of the most important topics in the pool industry today training, repetition, and real-world experience.
From early career mistakes to high-level field knowledge, this episode dives into what it really takes to build confidence, skill, and success in the pool service industry.
You’ll hear real stories from the field including costly mistakes, hard-earned lessons, and the power of mentorship along with a deep conversation on how education in the industry has evolved from basic classroom learning to hands-on, immersive training.
Whether you’re a new pool tech or a seasoned pro, this episode will challenge how you think about learning, growth, and what it takes to become elite in this industry.
💡 If you’re not getting reps… you’re not getting better.
⏱️ Chapter Timestamps00:00 – Podcast intro & Visionary Partners
01:00 – Meet Bryan & Michael + setting the stage
03:00 – Industry changes: Then vs. now in training
07:30 – Real-world mistakes (and what they teach you)
12:00 – Travel story + behind-the-scenes laughs
20:00 – Why networking is EVERYTHING in this industry
25:00 – Pool Nation Bootcamps & $10K Pool Pro Challenge
30:00 – The importance of reps in building confidence
36:00 – Rookie mistakes: filters, pumps, heaters & more
41:00 – Learning from failure vs. wasting time
45:00 – The power of mentorship & calling for help
50:00 – Evolution of pool industry education
56:00 – Why hands-on training beats classroom learning
01:05:00 – Creating a safe learning environment
01:10:00 – Real impact: changing lives through training
01:18:00 – Long-term thinking vs. short-term sales
01:25:00 – Relationships vs. transactions in business
01:30:00 – Final thoughts: learn, share, grow
01:40:00 – Outro + where to connect
🙌 Sponsor Acknowledgment (SEO-Friendly)A huge thank you to our Pool Nation Visionary Partners for supporting this podcast and the pool industry:
- The SPPA
- Blu-ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec
- OnCore Filtration
We appreciate everything you do to help move the industry forward.
In episode #293 of the Pool Nation Podcast, we sit down with industry leaders Alicia Stephens and Michael G to break down what innovation really looks like in the pool industry—and why it matters more than ever for pool service pros, retailers, and business owners.
From next-generation pool chemicals and faster-dissolving chlorine technology to AI-powered training platforms and the future of education, this conversation goes deep into how the industry is evolving—and how you can stay ahead of it.
We’re not just talking about products—we’re talking about thinking differently, solving real problems, and building a better experience for your customers.
You’ll hear how innovation is reshaping:
- Water chemistry and treatment strategies
- Pool service efficiency and troubleshooting
- Retail and customer experience
- Training, certifications, and workforce development
Plus… we tease some major upcoming industry disruption you’re going to want to keep your eye on 👀
If you’re a pool pro, business owner, or industry leader looking to stay competitive, this is a must-listen episode.
🎯 WHAT YOU’LL LEARN* Why “old school” pool chemistry thinking is holding you back * How new chemical innovations are solving real field problems * The role of AI in training the next generation of pool pros * How to simplify your service process and reduce errors * Why innovation isn’t just for big companies—it’s for YOU
⏱️ CHAPTER TIMESTAMPS00:00 – Intro: Welcome to Pool Nation
02:00 – Meet Alicia Stephens & Michael G
04:30 – Industry energy, culture & community
06:30 – Why innovation matters right now in the pool industry
09:30 – Michael’s background (Harvard, toys, marketing & beyond)
12:00 – Storytelling, branding & marketing in pools
15:00 – What “real innovation” actually means
18:00 – How the pool industry is changing (environment, chemicals, behavior)
22:00 – New product innovation: faster dissolving trichlor & shock technology
26:00 – Solving real problems for pool pros in the field
30:00 – Retail vs service: simplifying chemistry for success
34:00 – Multi-benefit products (the “multivitamin” approach)
38:00 – Algaecide + phosphate innovation explained
42:00 – New category: pool fragrance (yes… seriously 👀)
47:00 – AI-powered training & BioGuard University breakdown
52:00 – The future of education in the pool industry
57:00 – Why embracing change is critical for growth
1:01:00 – Final thoughts: innovation, mindset & opportunity
1:04:00 – Teasing what’s coming next (major disruption ahead)
🙌 THANK YOU TO OUR SPONSORSA huge thank you to our amazing partners who continue to support the Pool Nation mission:
- SPPA
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec / U.S. Motors
- OnCore Filtration
Your support helps us continue to bring education, innovation, and growth to pool pros everywhere.
🚀 FINAL If you’re serious about growing your pool business, improving your chemistry knowledge, and staying ahead of industry trends—make sure you:
✔️ Subscribe to the Pool Nation Podcast
✔️ Share this episode with your team
✔️ Stay plugged into everything Pool Nation
Because the future of this industry belongs to those who learn faster, adapt quicker, and think differently.
In Episode 292 of the Pool Nation Podcast “Best of Pool Nation” episode, host Edgar, along with co-hosts John “JJ Flawless” and Zac “The Pool Boy” Nicholas, bring together some of the most powerful conversations from the Pool Nation Podcast.
This episode highlights the voices of pool professionals across the country who are helping shape the future of the swimming pool industry. From leadership lessons and business growth to real stories from the field, this episode captures the spirit of the Pool Nation community and the passion that drives pool pros forward.
You'll hear insights from industry professionals including Jennifer Melee, Kristen Meow, Megan Hightower, Alicia Rowe, and more as they discuss their journeys in the pool industry, the challenges they face, and the lessons they've learned along the way.
In this episode we discuss:
• Leadership lessons from pool professionals
• The importance of community and networking in the pool industry
• Building strong teams and company culture
• The challenges pool professionals face in the field
• Growing and scaling a successful pool service business
• The power of education and training in the industry
Whether you're a new pool technician, seasoned pool professional, or pool business owner, this episode delivers inspiration, real-world insight, and valuable lessons from the Pool Nation community.
The Pool Nation Podcast continues to bring together the leaders, innovators, and professionals who are helping raise the standard in the swimming pool industry.
⏱️ Podcast Timestamps0:00 – Welcome to the Pool Nation Podcast
1:00 – Special “Best Of” episode introduction
2:00 – Zac shares leadership lessons after visiting Gold Medal Pools
4:00 – Culture, leadership, and motivating your team
5:30 – Kristen’s trip to New Jersey and pool industry observations
7:00 – Megan discusses balancing family and running a pool business
8:20 – Jennifer shares hurricane recovery challenges in Florida
11:30 – The impact of major storms on pool businesses
13:00 – Alicia Rowe joins the conversation
14:30 – Work-life balance and running a pool company
17:00 – Pool Nation Awards and Pool Girl of the Year nominations
18:00 – Behind the scenes of Pool Nation events
20:00 – Industry partnerships and innovation
23:00 – Corey’s journey into the pool industry
26:00 – Mentorship and opportunity in aquatics
29:00 – Innovation in pool equipment and technology
34:00 – Aquastar pipeline filter discussion
38:00 – The future of innovation in the pool industry
41:00 – Hands-on training and educating pool pros
45:00 – Why education is critical for the next generation of pool professionals
49:00 – The power of networking and community
53:00 – How relationships shape careers in the pool industry
58:00 – Preparing for the Pool Nation Awards and conference
1:02:00 – The future of Pool Nation and the industry
🙌 Thank You to Our SponsorsA special thank you to the companies that support the Pool Nation Podcast and help us continue delivering education and innovation to the pool industry.
• SPPA
• Blu-Ray XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Heritage Pool Supply
• Hayward Pool Products
• Poolside Tech
• Pool Brain
• Nidec
• Oncore Filtration
Your continued support helps Pool Nation bring education, training, and industry conversations to pool professionals everywhere.
In episode #291 of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas sit down with Michelle Cook from Heritage Pool Supply to discuss the launch of the Heritage Pro Service Program and what it means for pool service professionals across the industry.
Michelle Cooke Transcript
The conversation dives deep into how Heritage is moving beyond the traditional distributor model to become a true partner in helping pool pros build stronger businesses.
Michelle shares the vision behind the new Heritage Pro Service Program, including:
• Loyalty rewards designed specifically for service professionals
• Monthly rebate payouts through a debit card system
• Transparent tracking of purchases and rewards
• A brand-new education platform and certification opportunities
• Vendor training sessions and Pro Talks every week
• The launch of the Heritage Pro Service Academy in partnership with Pool Nation
This episode also explores the larger mission of raising the standard in the pool industry by providing pool pros with better tools, better education, and stronger business support.
If you're a pool service professional looking to grow your business, improve your technical knowledge, or connect with a stronger industry network, this episode is packed with valuable insights.
⏱️ Episode Timestamps0:00 – Welcome to the Pool Nation Podcast
1:30 – Introducing Michelle Cook and the Heritage Pro Service Program
3:30 – Industry travel, events, and building the pool pro community
9:00 – Michelle’s background in the pool industry
16:00 – Heritage’s culture and commitment to pool pros
20:00 – What makes Heritage different from traditional distributors
26:00 – The origin of the Pool Tech program
32:00 – Why Heritage launched the new Pro Service Program
36:00 – Rewards, rebates, and supporting small service companies
42:00 – How the rebate and loyalty program works
47:00 – Tracking purchases and rewards through Heritage Pool Plus
52:00 – Monthly payouts and financial benefits for pool pros
56:00 – Education and training opportunities for service professionals
1:03:00 – Certification credits and professional development
1:08:00 – The Heritage Pro Service Academy with Pool Nation
1:18:00 – Why education is critical for the future of the industry
1:24:00 – Business growth, leadership, and scaling a pool company
1:35:00 – The vision for raising the professional standard in the pool industry
1:45:00 – Final thoughts and closing remarks
🤝 Special Thanks to Our Podcast PartnersA huge thank you to our Pool Nation Visionary Partners for supporting the podcast and helping elevate the pool industry:
- SPPA
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec
- Oncore Filtration
Your support helps us continue educating and empowering pool professionals everywhere.
Episode 290 Pool Nation Podcast - Are you stuck at 200 pools and can’t break through to the next level?
In this powerful episode of the Pool Nation Podcast, Edgar, John, and Zac sit down with Adam Beech, founder of Pool Brain, to break down the real reason pool service companies struggle to scale.
It’s not hustle.
It’s not marketing.
It’s not “better techs.”
It’s consistency.
Adam shares how he scaled his pool service company past 1,000 pools and why traditional checklists, rockstar technicians, and reactive management nearly kept him stuck.
If you're a pool service business owner looking to grow from 100 to 500 pools (or beyond), this episode dives deep into:
• Why hiring “better techs” doesn’t solve scale
• The hidden cost of inconsistency
• Checklists vs. true workflow systems
• How green pools destroy profit margins
• Why turnover crushes scaling companies
• How automation and AI are changing pool service operations
• Reducing chemical costs by up to 40%
• Eliminating margin bleed
• Building a business that runs without you
This episode is packed with real-world operational insights for pool professionals, service companies, and owners who want to build structure instead of chaos.
If you want predictable growth, better margins, and fewer fires to put out; this one is for you.
⏱️ EPISODE TIMESTAMPS00:00 – Welcome to the Pool Nation Podcast
01:30 – Why most pool companies hit a growth wall
05:00 – The myth of the “rockstar technician”
12:00 – What inconsistency really looks like at scale
18:30 – Hustle vs. structure: why effort isn’t enough
22:00 – Why checklists fail in pool service
30:00 – What a true workflow system looks like
36:00 – PSI readings and preventing green pools
44:00 – Chemical automation & margin control
52:00 – AI tab dosing explained
1:05:00 – Eliminating training bottlenecks
1:15:00 – Inventory automation & Heritage integration
1:25:00 – The future of AI in pool service
1:40:00 – Remote monitoring, Water Guru & automation
1:55:00 – Final thoughts: Building scalable pool businesses
🙌 THANK YOU TO OUR VISIONARY PARTNERSWe want to thank our Visionary Partners for supporting the Pool Nation Podcast:
• SPPA
• Blu-Ray XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Heritage Pool Supply
• Hayward Pool Products
• US Motors
• Encore Filtration
• Pool Brain
Your support helps us continue building a Nation of Pool Pros.
If this episode brings value to you, share it with another pool pro who’s ready to level up.
We’re not just cleaning pools.
We’re building better businesses.
PoolNation #PoolServiceBusiness #PoolPros #ScalingBusiness #PoolIndustry #Entrepreneurship #ServiceBusinessGrowth
In Episode 289 of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” recap the energy and momentum from the Western Pool & Spa Show and the Southwest Pool & Spa Show, then dive into powerful conversations featuring some of the brightest rising stars and top sales professionals in the swimming pool industry.
This episode highlights:
- The impact of industry trade shows on pool service businesses
- Leadership development and next-generation talent in aquatics
- The importance of customer relationships and pool education
- What separates top-performing sales reps in the pool industry
- The Pool Nation Awards 30 Under 40 nominees
- Sales Rep of the Year nominees and what drives their success
You’ll hear stories of resilience, entrepreneurship, business growth, and the mindset it takes to build a sustainable and profitable pool service or pool building company.
Whether you're a pool service professional, pool builder, sales rep, or industry supplier, this episode delivers insight, motivation, and practical takeaways to help you level up your business.
If you're serious about growing your pool company, scaling operations, improving customer retention, and becoming a true Pool Pro — this episode is for you.
⏱ Episode Timestamps00:00 – Welcome to the Pool Nation Podcast
01:00 – Western & Southwest Pool & Spa Show Recap
03:00 – Zac’s Idaho adventure & team banter
09:00 – Introducing 30 Under 40 Male of the Year Nominees
13:00 – IPSA Education Fund & Investing in Industry Training
15:00 – James Broderick’s Journey: From Pandemic Startup to Growth Through Referrals
21:00 – Pool Education & “Pool School” for Homeowners
24:00 – Sales Rep of the Year Nominee Introduction
28:00 – Sales Rep Leadership, Market Growth & Industry Relationships
32:00 – Andrew’s Career: Distribution to Manufacturer Rep
40:00 – Daniel’s 30-Year Industry Journey: Retail, Service, Building & Manufacturing
48:00 – Relationship-Driven Sales & Building Market Trust
55:00 – Industry Growth, Mentorship & What’s Next for Pool Pros
🙌 Thank You to Our Visionary Partners & SponsorsWe want to thank our incredible Visionary Partners for supporting the Pool Nation Podcast and the pool industry:
- SPPA
- BlueRay XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- PoolSide Tech
- Pool Brain
- Nidec / US Motors
- OnCore Filtration
Your commitment to education, innovation, and supporting pool professionals nationwide makes this platform possible.
Episode 288 Pool Nation Podcast. Are you busy… or are you actually building a profitable pool service business?
In this episode of the Pool Nation Podcast, Edgar, John, and Zac break down one of the biggest traps in the swimming pool industry: confusing being busy with being successful.
As we head into peak pool season, many pool pros find themselves working longer hours, adding more pools, and filling every minute of the day — but still feeling overwhelmed, stressed, and underpaid.
This episode dives deep into:
• Why long hours don’t equal profitability
• How busyness hides skill gaps and financial problems
• The dangerous cycle of “organized chaos” in pool companies
• Why scaling without readiness leads to burnout
• How to transition from technician to operator
• The role of planning, pricing, and financial clarity in sustainable growth
If you’re a pool service business owner trying to grow, scale, or simply survive the busy season without burning out — this conversation is for you.
Because readiness isn’t about knowing more.
It’s about making better decisions before chaos hits.
⏱️ Episode Timestamps00:00 – Welcome to the Pool Nation Podcast
01:00 – Why “Busy” Doesn’t Mean Profitable
05:30 – Western & Southwest Pool Shows + Boot Camp Updates
08:45 – The $10,000 Pool Pro Challenge & Raypak AVIA Giveaway
12:00 – The “Busy Trap” in the Pool Industry
15:00 – Hustle vs. Structure: Why Long Hours Aren’t the Answer
19:00 – How Busyness Masks Skill Gaps in Pool Service
22:00 – Stop Being a “Field Medic” – Fix Root Causes Instead
25:00 – The Illusion of Success in a Packed Schedule
28:00 – Why Adding More Pools Isn’t Always the Solution
31:00 – Warning Signs You’re Running in Organized Chaos
34:00 – Creating Space in the Day for Preventative Work
41:00 – Readiness vs. Reaction: Making Better Decisions
45:00 – Where Pool Businesses Get Stuck as They Grow
50:00 – Financial Readiness as a Competitive Advantage
56:00 – Final Thoughts: Work Smarter, Not Just Harder
🙌 Special Thanks to Our Visionary PartnersA huge thank you to our Visionary Partners for supporting the Pool Nation Podcast and helping us elevate the pool industry:
- SPPA
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- PoolSide Tech
- Pool Brain
- Nidec
- OnCore Filtration
We appreciate your commitment to helping pool pros grow stronger businesses.
In Episode 287 of Pool Nation Podcast is Part 2 of this powerful conversation, Edgar , John “JJ Flawless,” and Zac “The Pool Boy” Nicholas break down the real difference between information and actual training—and why most pool professionals aren’t truly prepared when they walk into a backyard.
This episode dives deep into training readiness, skill gaps, and why mistakes keep happening at customer pools instead of in controlled learning environments. If you’ve ever felt confident in a class but froze when things went sideways in the field, this episode explains exactly why—and how to fix it.
You’ll hear real-world stories from the field, honest conversations about YouTube education, hands-on training, repetition, and why confidence only comes from practice, not just knowledge. The team also explains how seasonality, pressure, and poor training structures hold pool businesses back—and what owners must do differently moving forward.
This episode is a must-listen for:
- Pool service techs
- Repair technicians
- Business owners
- Managers training teams
- Anyone serious about growing skills, confidence, and profitability in the pool industry
If you want to stop learning the hard way in customers’ backyards and start building real readiness, this episode is for you.
⏱️ Episode Timestamps00:00 – Welcome to the Pool Nation Podcast
01:00 – Why Part 2 matters: Training vs information
03:00 – YouTube education: Helpful or harmful?
07:00 – Why information feels like progress (but isn’t)
10:00 – The real danger of learning under pressure
15:00 – Why mistakes show up at customer pools first
19:00 – Repetition, muscle memory, and real confidence
23:00 – Hands-on training vs classroom learning
28:00 – Why “figuring it out in the field” became normalized
33:00 – Seasonality and why training gets pushed aside
37:00 – How skill gaps show up operationally, emotionally, and financially
42:00 – Why owners stop training themselves
47:00 – What effective training actually looks like
52:00 – How to choose the right education for your team
58:00 – Final thoughts: Raising the standard in pool education
🤝 Thank You to Our Visionary PartnersA huge thank you to our Pool Nation Visionary Partners who make this podcast possible:
- The SPPA
- BlueRay XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- PoolSide Tech
- Pool Brain
- Nidec / U.S. Motors
- Encore Filtration – Welcome to the Pool Nation family
Your continued support helps elevate education, professionalism, and profitability across the pool industry.
In episode 286 of the Pool Nation Podcast, Edgar De Jesus is joined by co-hosts John “JJ Flawless” and Zac “The Pool Boy” Nicholas for a powerful, honest conversation about training, readiness, and real-world skill development in the pool industry.
With trade show season, boot camps, and certifications ramping up, the guys break down the difference between consuming information and being truly prepared to execute in the field. They explore why watching videos and attending classes feels productive—but often falls short when real-life variables, customers, and safety risks enter the picture.
You’ll hear why:
- Information alone doesn’t equal competence
- Pools are one of the most challenging environments to learn in
- Repetition, practice, and hands-on training matter more than ever
- “Figuring it out on the fly” has been normalized—and why that’s a problem
- The right education now leads to fewer mistakes, more confidence, and more time with your family later
This episode is a must-listen for pool service techs, repair techs, builders, retailers, and business owners who want to stop guessing, sharpen their skills, and approach training with the right mindset in 2026.
⏱️ Episode Timestamps (Chapters)00:00 – Welcome to the Pool Nation Podcast
01:00 – Why this conversation about training matters right now
03:30 – Kicking off 2026 & returning to show season
08:00 – Industry shout-outs & community updates
10:00 – Trade shows, boot camps & upcoming Pool Nation events
16:30 – Upskilling vs. reskilling: what pool pros actually need
18:30 – Information vs. training: why most education doesn’t stick
22:30 – Why confidence disappears in the field
27:00 – YouTube learning vs. real-world execution
31:30 – Why repetition and practice are missing in education
36:30 – Sponsor break
41:00 – Why pools are one of the hardest environments to learn in
47:00 – Working alone in backyards & pressure from homeowners
52:30 – The danger of “figuring it out on the fly”
58:30 – How the industry must evolve training standards
01:06:00 – Final thoughts: education now = freedom later
01:19:00 – Closing & where to see Pool Nation next
Sponsors (Thank You)Big thank you to our sponsors for supporting Pool Pros and helping us keep the education and conversations rolling:
- SPPA
• Blu-ray XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Heritage Pool Supply
• Hayward Pool Products
• Poolside Tech
• US Motors / Nidec
Also, thank you to Pool Invoice and PoolManUniversity.com for supporting pool industry training and business systems.
In episode 285 of the Pool Nation Podcast, Edgar De Jesús sits down with leadership expert Leanne De Jesús for an in-depth conversation on how pool business owners, service techs, retailers, and builders can grow without burning out, falling behind, or constantly starting over.
What is upskilling?
Upskilling means improving and expanding the skills you already use in your role — not changing careers, but getting better, smarter, and more effective at what you’re already doing.
In the pool industry, upskilling can look like:
- Developing leadership and people-management skills
- Improving pricing, financial clarity, and decision-making
- Learning new equipment, technology, and automation
- Building sales and customer communication skills
- Training your team so the business doesn’t rely only on you
Reskilling, on the other hand, is learning an entirely new role or function — like moving from service into building, retail, or management.
Throughout this episode, Edgar and Leanne break down why most frustration, burnout, and leadership struggles aren’t people problems — they’re skill gaps. They also explain why access to information alone doesn’t create better leaders, and how structure, mentorship, and intentional learning are what actually drive growth.
Whether you’re a one-truck operator or scaling a multi-location business, this conversation will help you:
- Understand when to upskill vs when to reskill
- Recognize early signs of burnout and stagnation
- Build stronger leaders and more accountable teams
- Create growth without chaos
- Shift from operator thinking to owner thinking
This episode isn’t about working harder — it’s about thinking differently so your business can grow with clarity and control.
⏱️ Episode Timestamps00:00 – Welcome to the Pool Nation Podcast
01:05 – Why upskilling and reskilling matter right now
03:00 – Pool Nation events, shows, and upcoming education
06:10 – What upskilling really looks like in real life
09:45 – AI, technology, and staying relevant
13:20 – How pool pros upskill without realizing it
16:10 – The difference between upskilling and reskilling
18:50 – When you should reskill vs improve your current skills
21:40 – Why people think they need to quit when they really need new skills
25:10 – Learning, testing, applying, and sharing knowledge
30:00 – Burnout, overwhelm, and hidden skill gaps
33:10 – Leadership problems vs skill problems
37:20 – Why information alone doesn’t create better leaders
40:50 – Time, structure, and intentional learning
44:30 – Sponsor break
46:00 – Upskilling business owners for growth and scale
50:30 – Hiring for skill vs hiring for personality
55:10 – Upskilling pool techs: sales, safety, and trust
1:01:40 – Retail teams, product knowledge, and relationships
1:07:30 – Why training fails without structure
1:12:00 – Train-the-trainer mindset and leadership confidence
1:17:40 – Why guided learning and mentorship matter
1:21:10 – The most important mindset shift: growth mindset
1:26:30 – Final thoughts and takeaways
1:30:00 – Closing remarks and where to find Pool Nation
🤝 Thank You to Our SponsorsA huge thank you to our visionary partners who make Pool Nation education possible:
- SPPA –
- US Motors (Nidec) –
- Blu-Ray XL –
- AquaStar Pool Products –
- Natural Chemistry –
- Raypak –
- Hayward Pool Products –
- Heritage Pool Supply
Your support helps us continue to educate, elevate, and strengthen the pool industry.
In episode 284 of the Pool Nation Podcast, we sit down with Rocco Russo, the 2025 Pool Nation Trainer of the Year, to break down what it really takes to become an elite pool professional.
Rocco shares his journey from the HVAC and mechanical trades into the pool industry, how early failures shaped his career, and why confidence, training, and preparation are the true differentiators between average techs and top performers. This is not just a conversation about equipment — it’s about mindset, leadership, and professionalism in the pool service and repair industry.
We dig deep into:
- Why most pool techs undervalue themselves
- How proper training builds confidence and profitability
- The parallels between HVAC, mechanical systems, and modern pool equipment
- Why calling tech support is a strength — not a weakness
- How trainers and manufacturers can elevate the entire industry together
Whether you’re a new pool tech, a seasoned repair pro, or a business owner trying to level up your team, this episode delivers insight you can apply immediately.
👉 If you care about doing the job right, charging what you’re worth, and building a sustainable pool business, this is a must-listen episode.
⏱️ Episode Timestamps00:00 – Welcome to the Pool Nation Podcast
02:00 – Introducing 2025 Trainer of the Year, Rocco Russo
06:30 – Rocco’s early career in HVAC & mechanical systems
14:45 – First pool heater failure & lessons learned the hard way
22:30 – Why pool techs need confidence, not just tools
32:00 – Training vs. guessing in the field
44:15 – Manufacturer support & why tech support matters
55:30 – Selling value, not price
1:09:00 – What separates average techs from elite professionals
1:25:00 – Rocco’s transition into training & industry impact
1:38:00 – Winning Trainer of the Year & final reflections
1:55:00 – Final thoughts on leadership, education, and growth
🤝 Thank You to Our Visionary PartnersThis episode is brought to you by our Pool Nation Visionary Sponsors, who continue to support education, training, and growth in the pool industry:
- SPPA (Swimming Pool Pro Alliance)
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- PoolSide Tech
- Pool Brain
- Nidec / U.S. Motors
We appreciate your continued commitment to elevating pool professionals across the country.
Pool Nation Podcast Episode 283, a special “best of” style episode packed with real conversations, pool industry insights, and business lessons for pool service, repair, and retail pros.
Edgar, John “JJ Flawless,” and Zac “the Pool Boy” kick things off with a quick reset for the new year, including Edgar’s recap from the BioGuard (BioLab) retailer conference in Tulum, Mexico, plus what Pool Pros should focus on as the season ramps up.
From there, this compilation jumps into some of the most talked-about topics in the industry: marketing and branding, algae prevention and green pool recovery, a full backyard and pool giveaway, and the legal side of hiring and HR that most pool companies struggle to navigate. The episode wraps with a fun behind-the-scenes conversation with Pool Pro Magazine about creativity, industry trends, and what it takes to produce standout content in the pool world.
If you want a single episode that covers pool business growth, pool marketing, algae troubleshooting, hiring compliance, and industry community, this one delivers.
Chapter Timestamps* 00:00:00 Welcome to Pool Nation + January reset, season ramp-up, and BioGuard conference recap in Tulum * 00:05:00 Crystal Rael (SMP + Ultra Lift): marketing, branding foundations, and leading two companies * 00:16:00 Alicia Stephens: why algae is worse this year, chlorine costs, prevention strategy, and treatment approaches * 00:33:00 Sponsor break * 00:43:00 Josh Sherwood: his story in business and the backyard + pool giveaway (how nominations work) * 00:53:00 Leanne: HR and the legal side of hiring, compliance resources, and how to protect your business decisions * 01:03:00 Sponsor break * 01:07:00 Megan Kendrick (Pool Pro Magazine): behind-the-scenes content creation, industry trends, and the shoot stories * 01:14:40 Closing message + where to find Pool Nation, Pool Invoice, and Pool Man University
Sponsors (Thank You)Big thank you to our sponsors for supporting Pool Pros and helping us keep the education and conversations rolling:
- SPPA
• Blu-ray XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Heritage Pool Supply
• Hayward Pool Products
• Poolside Tech
• US Motors / Nidec
Also, thank you to Pool Invoice and PoolManUniversity.com for supporting pool industry training and business systems.
In Episode 282 of the Pool Nation Podcast, Edgar breaks down why financial clarity—not activity—is what actually creates control in your pool business. If you’ve ever felt stressed, overwhelmed, or unsure why your business feels heavy even when it’s growing, this episode will hit home.
Edgar explains the illusion of control that many pool pros live in and walks through the three numbers every pool business owner must know to build a stable, profitable operation:
- Average rate per pool
• Cost per pool
• Net margin
This episode is designed specifically for January, when pool businesses finally have breathing room to slow down, think clearly, and make intentional decisions before the busy season hits. Edgar shares real-world lessons from his own journey—from running routes himself to scaling a business—and explains why avoiding your numbers doesn’t eliminate problems, it only delays them.
If you’re serious about building a pool business that pays you, protects you, and doesn’t rely on constant hustle to survive, this episode will help you reset how you think about money, growth, and leadership in 2026.
🎯 This episode is for:
• Pool service business owners
• Pool repair professionals
• One-man operations and growing teams
• Anyone feeling busy but financially uncertain
⏱️ Episode Timestamps
00:00 – Welcome to the Pool Nation Podcast
01:00 – Why being busy doesn’t mean your business is healthy
05:00 – The illusion of control in pool businesses
08:00 – Why clarity creates control (and reduces stress)
12:00 – Guessing vs knowing your numbers
18:00 – The three numbers that actually matter
24:00 – Average rate per pool: growth vs dilution
30:00 – Cost per pool and emotional pricing decisions
35:00 – Net margin: the difference between a business and a risky job
40:00 – Why not paying yourself is a warning sign
44:00 – What happens when you avoid your numbers
52:00 – How uncertainty creates burnout
58:00 – Why January is the most important month for clarity
1:05:00 – Using slow season to reset before peak season
1:11:00 – Final thoughts: clarity over comfort
1:13:00 – Closing remarks and 2026 outlook
🤝 Thank You to Our Sponsors
A huge thank you to the visionary partners who make the Pool Nation Podcast possible:
- SPPA
• Blu-ray XL
• AquaStar Pool Products
• Natural Chemistry
• Raypak
• Heritage Pool Supply
• Hayward Pool Products
• Poolside Tech
• US Motors / Nidec
Your continued support helps Pool Nation deliver real-world education, business clarity, and leadership insights to pool pros across the industry.
In Episode 281 of the Pool Nation Podcast, Edgar De Jesus dives into a topic most pool business owners aren’t prepared for - what really happens after you raise your prices.
You’ve done the hard part. You ran the numbers. You sent the email. You raised your rates.
But then comes the silence… the second guessing… and the fear.
This episode focuses on the first 90 days after a price increase, breaking down the emotional, financial, and leadership shifts pool pros experience during this critical window. Edgar explains why post-increase anxiety is normal, how to avoid self-sabotage, and how understanding your true cost per pool transforms pricing from an emotional decision into a leadership strategy.
You’ll learn why losing a few customers isn’t failure, how margin creates stability (not just profit), and how aligned pricing leads to calmer leadership, better customers, and a stronger business long-term.
If you’re a pool service owner, repair pro, or business operator who wants to raise prices with confidence and keep control of your business after you do - this episode is a must-listen.
🎧 Topics include:
- The psychology of pricing after you hit “send”
- Why silence after a rate increase feels dangerous (but isn’t)
- The difference between emotional vs intentional pricing
- Understanding true cost per pool and margin protection
- Why fewer pools can actually mean more profit
- How pricing affects leadership, stress, and customer retention
- What to do with new margin (and what NOT to do)
- Why strong businesses wait 90 days before reacting
This episode is part of the Pool Nation Winter Business Series and is designed to help pool pros stop surviving — and start leading.
Pool Nation 27th Dec Episode Tr…
⏱️ Episode Timestamps (YouTube / Spotify / SEO Friendly)* 00:00 – Welcome to the Pool Nation Podcast * 01:10 – Today’s Topic: You Raised Your Prices… Now What? * 03:40 – Why the Silence After a Price Increase Feels So Uncomfortable * 06:30 – Intentional Pricing vs Emotional Pricing * 10:05 – Fear Source #1: Being Underpaid for Too Long * 12:00 – Fear Source #2: Emotional Attachment to Customers * 14:30 – Fear Source #3: Equating Customer Loss With Failure * 17:00 – Why Margin Is Protection, Not Extra Money * 20:10 – Understanding True Cost Per Pool * 24:00 – Why One Billing Cycle Never Tells the Whole Story * 28:00 – Sponsor Break * 31:30 – Real Customer Behavior After Price Increases * 35:00 – Filtering vs Losing Customers * 38:20 – Why Better Customers Matter More Than More Customers * 42:00 – How Aligned Pricing Changes Leadership * 46:00 – What To Do With Your New Margin * 52:30 – Leadership, Strategy, and Long-Term Pricing Reviews * 59:00 – Final Thoughts & 2026 Outlook
🤝 Thank You to Our SponsorsA huge thank you to our Visionary Partners for supporting the Pool Nation Podcast and the pool pro community:
- SPPA (Swimming Pool Pro Alliance)
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- PoolSide Tech
- Pool Brain
- US Motors / Nidec
Your continued support helps Pool Nation deliver real education, real tools, and real results for pool professionals everywhere.
In episode 280 of the Pool Nation Podcast, Edgar De Jesus is joined by co-host Zach “The Pool Boy” Nicholas for Part 5 of the Winter Business Series, where they break down one of the hardest decisions pool service business owners face: how to raise prices with confidence — without losing customers.
Raising prices can feel uncomfortable, emotional, and risky — especially when you’ve worked hard to build your route. Edgar and Zach walk through the real math, the mental hurdles, and the practical strategies pool pros need to protect their margins, improve profitability, and build a sustainable business in today’s changing economy.
You’ll learn:
- Why waiting to raise prices actually makes it harder later
- How to communicate price increases clearly and professionally
- What customers really care about (hint: it’s not just price)
- Why losing a few low-margin accounts can actually grow your business
- How profitability, consistency, and service quality drive customer retention
This episode is packed with real-world examples, mindset shifts, and actionable advice for pool service business owners who want to stop underpricing their work and start running a business that supports their life — not drains it.
👉 Next week: Edgar and Zach continue the conversation with a deep dive into customer retention and value-based service.
⏱️ Episode Timestamps 00:00 – Christmas intro & end-of-year reflection * 01:30 – Why raising prices feels so uncomfortable for pool pros * 05:45 – The hidden cost of not knowing your numbers * 10:15 – When is the right time to raise prices? * 14:30 – Why waiting actually makes price increases worse * 20:00 – How to communicate price increases clearly and confidently * 26:30 – What customer pushback really looks like * 33:00 – Losing customers vs. building a healthier business * 41:00 – Real-world math: fewer pools, more profit * 48:00 – Handling common objections (“I can find someone cheaper”) * 54:00 – Fixed-income customers & tough emotional decisions * 59:00 – Why customers actually* leave pool companies * 1:05:30 – Final thoughts & preview of Part 6 (Customer Retention)
🙌 Thank You to Our Podcast SponsorsA huge thank you to our Pool Nation Podcast sponsors for supporting pool pros and helping us deliver real education to the industry:
- SPPA (Swimming Pool Pro Alliance)
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- Nidec / US Motors
Your continued support helps elevate education, professionalism, and profitability across the pool industry.
In episode 279 of the Pool Nation Podcast, Edgar De Jesus is joined by co-hosts Zach “The Pool Boy” Nicholas and John “JJ Flawless” for Part 4 of the Winning Business Series, diving deep into one of the most misunderstood — and most important — topics in the pool industry: profit margins.
This conversation goes far beyond “raise your prices.” Edgar and Zac break down why margin is the real indicator of business health, how to calculate your true cost per pool, and how to build pricing that actually supports growth, stability, and long-term success.
You’ll learn why dollar profit alone is fragile, how thin margins quietly destroy pool businesses, and how the Good / Better / Best pricing model can protect your margins while giving customers choice — especially in a market where consumer confidence is tightening.
The episode also covers:
How hidden leaks like drive time, chemical creep, and non-billable labor eat away at profits
Why knowing your numbers removes fear from price increases
How to prepare your routes and customers before raising rates
Why winter is the best time to fix your pricing for the year ahead
If you’re heading into 2026 without absolute clarity on your pricing, margins, and profitability, this episode is a must-listen for pool service owners, repair techs, and business leaders who want to stop guessing and start building intentionally.
⏱️ Episode Timestamps
[00:00:00] Welcome to the Pool Nation Podcast & show intro
[00:01:00] Part 4 of the Winning Business Series begins
[00:02:30] Why solo podcasts feel different & listener feedback
[00:04:00] AquaStar Golden Ticket experience & behind-the-scenes factory tour
[00:08:30] Industry culture, leadership, and why AquaStar stands out
[00:11:00] Recap of hidden profit leaks from previous episodes
[00:14:00] Why margins matter more than dollar profit
[00:16:30] Understanding margin percentages (20%, 30%, 40%, 50%+)
[00:19:00] Real-world examples of margin failure in pool businesses
[00:22:00] How to calculate your true cost per pool
[00:24:00] Building pricing based on math — not emotion
[00:26:00] Why knowing your numbers changes how you sell
[00:29:00] Sponsor break
[00:34:00] Good / Better / Best pricing explained
[00:38:00] Consumer psychology and why most customers choose “Better”
[00:41:00] Using tiered pricing for service and repairs
[00:44:00] Preparing for a price increase the right way
[00:47:00] Reviewing routes and identifying problem pools
[00:50:00] Why winter is the best time to fix pricing
[00:54:00] Final thoughts on margins, growth, and confidence
[00:56:00] Teaser for Part 5: How to announce price increases
[00:57:00] Show outro & where to find Pool Nation resources
🙌 Thank You to Our Sponsors
A huge thank you to our visionary partners who make the Pool Nation Podcast possible:
SPPA (Swimming Pool Pro Alliance)
AquaStar Pool Products
Blu-Ray XL
Natural Chemistry
Raypak
Heritage Pool Supply
Hayward Pool Products
Poolside Tech
Pool Brain
Nidec / US Motors
Your continued support helps us bring real business education to pool pros everywhere.
In Episode 278 of Pool Nation Podcast, Edgar and Todd broadcast straight from the AquaStar Studio in Ventura, California, where they sit down with two incredible industry leaders: Michelle Watson (Shell’s Pool & Spa) and Max O’Brien (Ventura Pool Pro & IPSA Region 2 Officer).
In this powerful, conversation-driven episode, Michelle and Max open up about their journey as pool professionals, navigating growth, scaling challenges, commercial vs. residential service, hiring, California compliance, and the moment every pool pro faces — letting go and trusting a team.
Michelle shares how she built a thriving business, her passion for doing things the right way, and how she balances entrepreneurship with surfing three times a week. Max dives into his 24-year pool career, commercial expertise, IPSA leadership, and his unbelievable work with the Ventura County Sheriff’s Underwater Search & Rescue Team, including helicopter deployment training and real recovery missions.
This episode is full of leadership, inspiration, business insight, and a deep look at the people elevating the swimming pool industry every single day.
Perfect for pool pros who want to grow, lead, and take their business to the next level.
Timestamps / Chapters00:00 – Welcome to the Pool Nation Podcast
Kickoff from AquaStar’s studio; Todd, Edgar & crew set the tone for the night.
01:00 – Golden Ticket Event & First Laughs
Behind the scenes, late-night jokes, and studio vibes.
03:00 – Edgar Discovers AquaStar’s Hidden Detail
A deep reflection on culture, quality, and details inside AquaStar HQ.
05:00 – Shoutouts & Getting Started
Celebrating the Instagram Live audience and diving into the episode.
05:30 – Introducing Michelle Watson
Pool Girl of the Year 2022, the creator behind the legendary Awards Afterparty, and a powerhouse entrepreneur.
07:00 – Michelle’s Journey: From Solo Operator to Scaling a Team
Trusting employees, handling growth, onboarding, preparing for W-2s, and running a business in California.
10:00 – Residential vs. Commercial Pools
Why Michelle prefers commercial service and how she navigates health department regulations.
13:00 – Surfing, Balance & Burnout Prevention
How Michelle stays grounded and energized while growing her business.
16:00 – Family, Business & Raising Hard Workers
Her son’s journey, firefighting dreams, and working alongside family.
18:00 – The Psychology of Scaling a Pool Business
Letting go, employee mistakes, customer expectations, and the fear every owner faces.
20:00 – Building a Model That Works Anywhere
Charging correctly, doing things legally, and proving success is possible even in tough markets.
23:00 – Introducing Max O’Brien
Commercial specialist, remodel expert, and long-time Ventura pool pro.
24:00 – How Max Got Into the Industry
From hotel maintenance → equipment installs → building pools → launching his own company.
26:00 – Operating a 130-Pool Service Company
Commercial routes, 5-day-a-week accounts, and running teams.
28:00 – Max on Education, IPSA & Training the Next Generation
Why he teaches, how he trains, and preparing techs to become future entrepreneurs.
31:00 – Inside IPSA Ventura: The Most Active Chapter in California
Education, manuals, sick-route/tech-for-tech coverage, outreach, and 64-member collaboration.
34:00 – Tech-for-Tech Stories That Define the Industry
Real examples of chapters covering full routes during illness, injury, and tragedy.
39:00 – Max’s Second Life: Underwater Search & Rescue
His 20-year role with the Ventura County Sheriff’s Dive Team — car recoveries, searches, evidence retrieval, and blind-water operations.
41:00 – Jumping Out of Helicopters
What helicopter deployments are really like (spoiler: full scuba gear and 35-foot drops).
43:00 – Recoveries, Emotions & Mental Resilience
How divers process tough calls and why closure for families matters.
47:00 – Final Thoughts from Michelle & Max
Business advice, industry inspiration, and the motor that pushes great pros forward.
50:00 – Closing Words from Edgar & Todd
Celebrating leadership, professionalism, and elevating the pool service industry.
🙏 SponsorsA huge thank you to our amazing sponsors who make the Pool Nation Podcast possible and continue supporting education, innovation, and professionalism within the pool industry:
- AquaStar Pool Products
- Blu-Ray XL
- Raypak
- Poolside Tech – The Attendant
- Heritage Pool Supply Group
- Biolab
- SPPA –
- Pool Brain
- Nidec
- Hayward
Your support helps us bring powerful stories and industry-changing conversations to pool pros everywhere.
In this episode of the Pool Nation Podcast, Edgar continues the Winter Business Series with Part 3: uncovering the hidden leaks that silently destroy profitability in your pool service business. If you’ve ever felt like you’re working harder than ever but your bank account doesn’t show it, this episode is for you.
Edgar breaks down five of the biggest hidden profit leaks in a pool route: drive time and windshield time, chemical creep (especially in summer), non-billable labor and callbacks, bad route design, and overlooked office and equipment costs like tires, brakes, laptops, phones, software, and printers. He walks through real-world examples using cost-per-pool and burdened labor rate so you can see exactly how “small” inefficiencies quietly erase thousands of dollars in profit every year.
You’ll learn how to tighten your routes, track true chemical costs per stop, factor in non-billable time, and build office/vehicle replacement cycles into your pricing so unexpected breakdowns don’t become financial emergencies. This episode sets you up for the next part of the series, where Edgar will dive into margins, good–better–best pricing, and how to build new rates for 2026 based on your real cost per pool.
Whether you’re just starting your pool route or you’re scaling with multiple trucks and techs, this is a must-listen if you want to price profitably, protect your margins, and avoid burnout.
Chapter Timestamps* [00:00:00] Intro & Welcome – Winter Business Series Part 3 * [00:01:00] Recap of Cost-Per-Pool & Why Hidden Leaks Matter * [00:04:30] The “Invisible” Profit Killers in a Pool Service Business * [00:05:30] Hidden Leak #1 – Drive Time & Windshield Time vs. True Labor Cost * [00:13:30] Hidden Leak #2 – Chemical Creep, Summer Usage & Per-Stop Chem Costs * [00:20:30] Hidden Leak #3 – Non-Billable Labor, Callbacks & Burnout * [00:30:30] Sponsor Break * [00:34:30] Zach’s “Micro Tasks” Concept & How It Ties Into Profit Leaks * [00:36:00] Hidden Leak #4 – Bad Route Design & Route Density Fixes * [00:44:00] Hidden Leak #5 – Office, Trucks & Equipment Leaks (Tires, Brakes, Laptops, Phones, Software) * [00:56:00] Final Sponsor Break * [01:00:30] Final Thoughts, Next Episode Teaser & Encouragement for Pool Pros * [01:04:15] Outro – Pool Man University & Where to Learn More
Sponsor Thank-You (for show notes)A huge thank you to our visionary partners for supporting the Pool Nation Podcast and the Winter Business Series:
- The SPPA –
- Blu-Ray XL –
- US Motors / Nidec –
- AquaStar Pool Products –
- Natural Chemistry –
- Raypak –
- Heritage Pool Supply
- Hayward Pool Products –
- Poolside Tech
- Pool Brain
- Nidec
Thank you for your continued support of education and profitability for pool pros.
Pool service pricing has changed — and today we break down the number that decides EVERYTHING in your business: your true cost per pool and cost per stop.
In episode 275 of the Pool Nation Podcast, Edgar and Zac go deep into the financial side of running a profitable pool service business. We walk through the 5-minute cost-per-pool calculator, the expenses most pros overlook, how to calculate your real cost per stop, how drive time destroys profitability, and why understanding this number becomes your most powerful business tool heading into 2026.
Whether you're a one-pole operator or building a multi-truck operation, this episode will give you the clarity and confidence to price correctly, protect your margins, grow profitably, and eliminate the guesswork.
If you’ve ever wondered “How much should I charge?” — THIS is the episode you’ve been waiting for.
⏱️ Timestamps00:00 – Welcome to the Pool Nation Podcast
01:00 – The intro Edgar finally nailed after 6 years 😂
02:00 – Team updates, nervous presentations & personal branding training
05:00 – Customer retention challenges & why winter months are deceptive
07:00 – Pool guy holidays & California storm stories
09:00 – Price increases for 2026 & what the financial reports are showing
11:00 – Why most pool pros undercharge without realizing it
12:00 – The “aha moment” when you finally calculate your real costs
14:00 – Why small companies MUST learn their cost per pool early
15:00 – The real expenses pool pros forget to include
17:00 – Death by a thousand cuts: the sneaky costs killing your margins
19:00 – Why you don’t need to be a CPA to understand your numbers
20:00 – Step 1 of the 5-Minute Cost-per-Pool Calculator
23:00 – Step 2: Add ALL your expenses (no exceptions)
25:00 – Cost per pool vs cost per stop — and why both matter
28:00 – How cost per stop reveals the “leaks” in your business
30:00 – Why your emotional pricing is hurting your profits
33:00 – The hidden expense that steals thousands: drive time
37:00 – Fuel, maintenance, and the REAL cost of trucks
41:00 – Insurance: the fastest-rising expense in the industry
45:00 – Labor burden explained (your $22/hr tech REALLY costs $28–$30)
49:00 – Red flags to look for when reviewing your chemical spend
54:00 – Office & administrative costs most pros forget to calculate
59:00 – How non-billable hours crush profitability
01:04:00 – Why clarity is the most powerful business advantage
01:10:00 – What’s coming in Part 3: Pricing for 2026 & target margins
🙏 Thank You to Our Visionary SponsorsA huge thank you to our podcast partners and sponsors who make education like this possible:
- The SPPA –
- BluRay XL –
- AquaStar Pool Products –
- Natural Chemistry –
- Raypak –
- Heritage Pool Supply Group
- Hayward Pool Products –
- Poolside Tech –
- Pool Brain
- NEC / US Motors –
We appreciate your ongoing support and commitment to the pool industry.
In Episode 274 of the Pool Nation Podcast, Edgar and Zac kick off a new business series by tackling the topic most pool pros feel every day but rarely talk about openly: pricing—and how to build real profit into every single service you offer.
Fresh off the Pool Nation Conference, the guys recap the buzz around the $10,000 Pool Pro Challenge, shout out this year’s Pool Guy/Girl of the Year and Rookie of the Year winners, and then jump straight into the financial reality of 2025:
- Equipment prices up 7–9%
- Chemical costs climbing
- Insurance and utilities spiking
- Labor and drive time more expensive than ever
Edgar and Zac break down why most pool pros fall behind financially, why so many avoid raising prices until it’s almost too late, and how chasing revenue (more pools, more work) instead of margin (profit per pool) keeps you stuck in the grind.
Then they dive into the foundation of your financial health: knowing your true cost-per-pool. They walk through:
- What really belongs in your cost-per-pool
- Why your “$20 cost” is probably actually $60+
- How drive time, callbacks, office labor, and insurance destroy profit when you ignore them
- The danger of relying only on apps for chemical costs without looking at what actually leaves your bank account
This is Part 1 of a multi-episode series on Pricing Power: Building Profit Into Every Service. By the end of this episode, you’ll see why you need to know your numbers. In the next episodes, they’ll show you how to calculate your cost-per-pool in five minutes, build in margin, raise prices confidently, and keep more of your customers.
If you’ve ever looked at your account balance and thought,
“Why am I working seven days a week and still feel broke?”
…this episode is for you.
⏱️ Episode Chapters / Timestamps* [00:00:00] Intro – Pool Nation Podcast opening & show welcome * [00:01:00] Edgar sets the stage – Today’s topic: pricing & building profit into every service * [00:02:00] Zac on “slow season” that isn’t really slow – using this time to dig into the back end of the business * [00:03:00] Post-conference recap – Pool Nation Conference, Awards, $10K Pool Pro Challenge & winners * [00:06:00] The reality of 2025 – builders slowing, costs rising everywhere, and what that means for service companies * [00:07:00] Equipment price increases – Pentair, Hayward, Jandy and what those jumps mean for your margins * [00:09:00] Everything is up – chemicals, supplies, test kits, office supplies, utilities, and why it all creeps up unnoticed * [00:11:00] The “loss leader” trap – why weekly maintenance should NOT just be a way to get repairs * [00:12:00] Treating each vertical as a micro-business – service, filters, startups, repairs all need to be profitable * [00:14:00] Why most pool pros fall behind financially – running on revenue instead of margin * [00:16:00] The “busy but broke” problem – working 7 days a week and still not seeing the profit * [00:18:00] The power of knowing your numbers – the “aha” moment when techs finally see their true cost * [00:19:00] Why pros avoid raising prices – fear of confrontation, customer pushback, and delaying until it’s too late * [00:21:00] Reality check – your costs don’t wait just because you’re uncomfortable raising rates * [00:23:00] Confidence through clarity – how cost-per-pool gives you certainty in your pricing decisions * [00:27:00] What is cost-per-pool really? – total cost vs gross profit and why both matter * [00:31:00] Breaking down cost-per-pool – chemicals, labor, payroll tax, workers comp, admin labor, gas & more * [00:34:00] Drive time & hidden minutes – the silent profit killer nobody tracks * [00:37:00] Vehicle wear and tear – tires, oil changes, brakes and why they belong in your cost * [00:38:00] Insurance creep – auto, GL, workers comp and why they keep climbing * [00:40:00] Replacing equipment & office gear – computers, printers and where that money really comes from * [00:42:00] Scenario math – why your “$30 stop” might only be making you $5–$6 * [00:45:00] Hidden leaks – algae treatments, extra time on site, “little favors” and non-billable work * [00:48:00] Growth reality – what you can do as a one-poler that breaks you once you have a team * [00:51:00] The four phases of business – why what worked at 40 pools won’t work at 200 * [00:55:00] App data vs real-world costs – what your app tracks (and what it completely misses) * [00:59:00] Edgar’s warning – don’t get lost in 300 individual pools, start with total cost-per-pool * [01:01:00] What’s coming in Part 2 – 5-Minute Cost Calculator, margins, price increases & customer retention * [01:02:00] Final thoughts – foundational principle: financial wellbeing of pool pros & “know your numbers”
🙌 Thank You to Our Visionary Partners & SponsorsThis episode is made possible by our incredible Visionary Partners and sponsors who support education and financial success for pool pros:
- The SPPA –
- Blu-Ray XL –
- AquaStar Pool Products –
- Natural Chemistry –
- Raypak –
- Heritage Pool Supply
- Hayward Pool Products –
- Poolside Tech
- Pool Brain
- Nidec
- US Motors –
Thank you all for your continued support of the Pool Nation Podcast and the Pool Nation community.
In this episode 273 of the Pool Nation Podcast, John “JJ Flawless”, Zac the Pool Boy Nicholas, and special guests Tim Moore and Jim D’Angelo from US Motors/Nidec dive deep into one of the biggest changes hitting the pool industry — the new DOE pool pump regulation.
They break down what it means for pool professionals, how to stay compliant, and how this regulation can actually become a profitable opportunity. Discover why the Neptune Variable Speed Motor is becoming a must-have for service techs, how it works with existing pumps, automation systems, and time clocks, and how to educate your customers on energy savings without sounding “salesy.”
Whether you’re a pool service tech, repair pro, or business owner, this episode will help you stay ahead of the curve — and turn regulation into revenue.
Episode Timeline* [00:00] Intro: Welcome to the Pool Nation Podcast — hosted by John and Zac, with Edgar out of studio. * [00:03:00] Guests Introduced: Tim Moore and Jim D’Angelo from US Motors join to talk about DOE regulations. * [00:04:00] Regulation Overview: The new DOE rule for replacement motors — what changed since 2021. * [00:06:30] Phase Two Coming: The 2027 addendum that will extend variable-speed requirements. * [00:09:00] Impact on Pool Pros: How variable speed motors affect day-to-day operations. * [00:12:00] The Opportunity for Growth: Turning the regulation into a positive and educating homeowners. * [00:15:00] Selling Smart, Not Hard: How to explain energy savings simply and effectively. * [00:17:00] Variable Speed Advantage: The Neptune motor’s affordability, efficiency, and flexibility. * [00:21:00] Stocking Smarter: How to carry fewer SKUs and save time with the Neptune lineup. * [00:23:00] DOE Mode Feature: The “smart mode” that calculates run time and flow for maximum efficiency. * [00:27:00] Real Energy Savings: Explaining ROI and the financial benefits to customers. * [00:31:00] Compatibility: How Neptune integrates with time clocks, automation, and older systems. * [00:37:00] The MAP Policy Conversation: How US Motors is pursuing MAP pricing to protect pool pros. * [00:44:00] Time Clocks & Booster Pumps: How to wire and repurpose time clocks with variable speed motors. * [00:48:00] Freeze Protection Solutions: Repurposing thermostats for better freeze control. * [00:52:00] Automation Systems: Step-by-step on connecting Neptune motors with major automation brands. * [00:56:00] Educating Customers: Selling efficiency without sounding like an upsell. * [01:00:00] Cleaner, Safer Pools: How proper circulation improves clarity and safety. * [01:05:00] Training Resources: Where pros can find installation videos, manuals, and calculators. * [01:07:00] Real-World Savings Calculations: How to show customers the dollar value of switching. * [01:13:00] Final Thoughts: Why the future is bright for pool pros embracing change. * [01:16:00] Outro: Closing thanks and shoutouts to reps across the country.
Special Guests* Tim Moore, Neptune Sales – US Motors/Nidec * Jim D’Angelo, National Sales Manager – US Motors/Nidec
Thank You to Our Visionary Sponsors
- The SPPA –
- US Motors / Nidec –
- BluRay XL –
- AquaStar Pool Products –
- Natural Chemistry –
- Raypak –
- Hayward –
- Heritage Pool Supply,
- Poolside Tech,
- Pool Brain –
In this Episode 272 of the Pool Nation Podcast, we’re bringing together some of the most memorable, powerful, and inspiring moments from across the Pool Nation Podcast. From laughter and lessons to heartbreak and hustle — this episode is packed with real stories from pool pros who are shaping the future of our industry.
Hear from Jennifer Melee, Kristen Meow, Megan Hightower, Alicia Rowe, and Casey McGovern as they share life, leadership, and resilience — followed by conversations with Jamie Novak and Chris Marcano from Natural Chemistry, celebrating 35 years of innovation, and a deep-dive with the PHTA team (Sabina Hickman, Jeannie Mendelson, and Jeff Hendrickson) on leadership, education, and uniting the industry.
We wrap it up with laughs and insights from Todd Pieri, Corey Wax, and Michael Kraus of AquaStar — talking about the power of team culture, innovation, and community.
Whether you’ve been part of the Pool Nation family from the start or you’re new to the show, this episode captures what Pool Nation is all about: education, connection, and raising the bar for pool professionals everywhere.
🔹 Featuring stories on leadership, tragedy and triumph, business culture, product innovation, and the heart behind the pros.
🔹 Brought to you by the Pool Nation Podcast — where we’re building a Nation of Pool Pros.
🕒 Chapter Timestamps
Time Segment
00:00 Intro – Welcome to the Pool Nation Podcast
01:00 “Best Of” setup and guest lineup
03:15 Jennifer, Kristen, Megan & Alicia – Life, business, and laughter in the field
16:30 Casey McGovern – Tragedy, water safety, and the ripple effect
37:45 Natural Chemistry’s 35 Years – Chris Marcano & Jamie Novak on innovation and legacy
1:23:50 AquaStar’s Dream Team – Todd Pieri, Corey Wax & Michael Kraus on culture and teamwork
1:51:40 Closing reflections and Pool Nation updates
🏆 Special Thanks to Our SponsorsThis episode is brought to you by the amazing partners who help us raise the tide for the entire pool industry:
- SPPA –
- Raypak –
- AquaStar Pool Products –
- Natural Chemistry –
- BluRay XL – TUS Motors / Nidec –
- Hayward
- AquaStar
- Heritage Pool Supply
- Nidec
- Pool Brain
Thank you to all our sponsors for supporting education, innovation, and growth within the pool industry.
In episode 271 of the Pool Nation Podcast — where it’s all pool talk (and we ain’t talking about netting and jetting)! In this Best of Pool Nation special, Edgar, John, Zach, and the Cannonball King himself, Spider, host an action-packed lineup featuring Heritage Pool Supply, Aquastar, and the Pool Nation Hall of Fame inductees.
Get ready for a mix of laughs, real stories, industry insight, and a few surprises — from distribution and leadership to water safety, Hall of Fame jackets, and even where this year’s After Party might be!
Whether you’re a pool pro, supplier, or industry insider, this episode has something for everyone who’s part of the Nation.
⏱️ Chapter Timestamps00:00 – Welcome to the Pool Nation Podcast – Intro & the Marco Polo Champ Returns
01:30 – The “Best of Pool Nation” and why this episode matters
05:20 – Heritage Pool Supply joins the studio: meet Logan, Jeff, Grayson, Chris & Isaac
13:40 – Real talk from behind the counter: how distribution supports pool pros
24:10 – Building bridges between service, retail, and distribution
33:15 – Spider’s Cannonball & JJ’s “two wake-up mornings” story
41:00 – Aquastar x Every Child a Swimmer – safety, purpose & partnership
56:30 – Casey McGovern, Todd Pierre, and Steve Barnes join the conversation
01:10:00 – Why Aquastar’s partnership goes beyond donations
01:27:40 – The emotional side of leadership & water safety awareness
01:40:00 – Pool Nation Hall of Fame: celebrating legends Steve Barnes & Terry Arko
01:54:00 – Behind the scenes: the jacket redesign & Hall of Fame stories
02:10:00 – Remembering Bob Lowry and how his legacy shaped Pool Nation
02:25:00 – Future of the Pool Nation Awards & 2025 After-Party scouting
02:37:00 – Closing thoughts: unity, education, and the future of our industry
💥 Featured Guests Logan, Jeff, Grayson, Chris, and Isaac – Heritage Pool Supply * Casey McGovern – Every Child a Swimmer * Todd Pierre & Steve Barnes – Aquastar Pool Products * Terry Arko – Industry Hall of Fame Inductee*
🙌 Special Thanks to Our Sponsors* SPPA – Pool pros’ trusted insurance partner. * US Motors – Neptune Variable Speed Motor: smart, quiet, efficient. * BluRay XL – The real mineral purifier. bluerayxl.com * AquaStar Pool Products – Safety, innovation, and performance. * Natural Chemistry – Simplify your service. * Raypak – The future of heating with Nitec™ technology. * Hayward – Innovation that shines bright.
Episode 270 Pool Nation Podcast. Welcome to a special Best of Pool Nation Podcast episode! This week, we’re celebrating some of the most inspiring and hardworking professionals in the pool industry — the people who embody what it means to be part of a Nation of Pool Pros.
In this special feature, Megan Kendrick from Pool Pro Magazine joins Edgar De Jesus to talk with James Broderick, Aiden Dunn, and Nick LaPointe — all nominees for the Pool Nation 30 Under 40 Pool Pro of the Year Award. Hear how James built JB Pools from the ground up, how Aiden grew his family business into a thriving operation, and what drives each of them to raise the bar for service and professionalism.
We also feature highlights from powerful interviews with industry leaders like Josh Sandler, CEO of Gold Medal Pools, who shares his family’s multi-generation legacy and how they grew through the 2008 recession, and a fun conversation with Brian Croson, Johnny Davis, Andrew Raglin, and Daniel Nicholas, all nominees for Pool Sales Rep of the Year, sharing stories, laughter, and lessons from the field.
💡 Whether you’re just starting out or running a multi-team operation, these stories remind us why passion, grit, and integrity matter most in the pool industry.
🎧 Listen now to get inspired, laugh with the crew, and celebrate the people moving the pool industry forward.
Chapters:
00:00 – Intro: Welcome to the Best of Pool Nation
01:20 – Megan Kendrick joins the show
03:00 – James Broderick on building JB Pools
12:15 – Aiden Dunn’s family legacy and growth
18:50 – Customer trust and service lessons
24:00 – Green-to-Clean of the Month shout-out
27:10 – Interview with Josh Sandler, CEO of Gold Medal Pools
49:00 – Building through the 2008 recession
58:30 – Sales Rep of the Year nominees panel: Brian, Johnny, Andrew & Daniel
1:10:00 – Funny behind-the-scenes moments
1:20:00 – Final thoughts and wrap-up
In Episode 269 of the Pool Nation Podcast, Edgar De Jesus sits down with Megan Kendrick from Pool Pro Magazine and the incredible female nominees from the Pool Nation Awards 30 Under 40 — Nelly Allen, Katie Morrissey, Maddy Vandiver, and Sarah Hoopes.
These powerhouse women share their journeys, challenges, and the lessons they’ve learned while shaping the pool industry’s future. From leadership and training to innovation and resilience, each story highlights the strength and passion behind the next generation of pool pros.
💡 What You’ll Learn:
- How each nominee built their career and broke through barriers
- Leadership lessons from women redefining success in the pool industry
- Balancing personal growth, mentorship, and career in a demanding trade
- Behind-the-scenes stories from Pool Pro Magazine’s 30 Under 40
- What to expect at the Pool Nation Awards in Las Vegas
🎧 A must-listen for anyone passionate about growth, recognition, and empowering women in the pool industry.
🕒 Timestamps00:00 – Welcome to the Pool Nation Podcast
01:00 – Introducing Megan Kendrick & the Queen of Marco Polo
02:00 – Shoutout to sponsors and audience
04:00 – Meet the 30 Under 40 Female Nominees
06:00 – How Nelly transitioned from hospitality to the pool industry
10:00 – The evolution and impact of Amenity Collective
15:00 – Customer service lessons from hospitality to pool service
20:00 – Building communication and customer trust
25:00 – Katie’s journey from Happy Pools to Aquastar
28:00 – Surviving California wildfires and rebuilding a business
35:00 – Wiring pumps and the $10K Pool Pro Challenge
40:00 – Maddy’s journey from lifeguard to industry trainer
45:00 – Leadership through teaching and empowering technicians
50:00 – Managing large teams and running a thriving Atlanta company
55:00 – Sarah’s story: from swim instructor to GM in Arizona
58:00 – Leading a 700-pool operation under Arizona’s heat
01:02:00 – Running marathons and pushing limits
01:05:00 – The importance of education and community in the pool industry
01:07:00 – Closing thoughts and invitation to the Pool Nation Awards
💙 Special Thanks to Our SponsorsThis episode is brought to you by our Visionary Partners, who help make the Pool Nation Podcast possible:
🌟 The SPPA – The premier insurance provider for pool pros
🌟 Blu-Ray XL
🌟 AquaStar Pool Products
🌟 Natural Chemistry
🌟 Raypak
🌟 Heritage Pool Supply
🌟 Hayward Pool Products
🌟 Poolside Tech
🌟 Pool Brain
🌟 Nidec
Thank you for your continued support in driving education, recognition, and excellence across the pool industry.
In Episode 268 of the Pool Nation Podcast, Edgar, Zac, and Spider sit down with Alicia Stephens and Ted Lawrence from BioLab to uncover what really goes into developing the pool products we all use. From the first spark of an idea to the science labs, testing pools, and final packaging, you’ll hear how innovation happens in the world of pool chemistry.
Discover how products like phosphate removers, enzymes, and multi-purpose chlorine tabs are developed, tested, and approved. Ted and Alicia pull back the curtain on research & development, product testing, AI-powered education tools, and even wild stories from their labs (yes — human hair testing and “bather waste” simulations are real).
The team also talks about AI’s growing role in education and production at BioLab, industry collaboration, and the importance of elevating the pool industry through innovation and training.
Perfect for service pros, retailers, and manufacturers who want to understand how products are made and why quality matters.
- [00:00] Intro and opening banter with Spider, Alicia, and Ted
- [00:06] $10,000 Pool Pro Challenge and Pool Nation Awards update
- [00:10] Pool Nation Conference overview — tracks and classes
- [00:14] Introducing BioLab’s innovation process (“Napkin to Shelf”)
- [00:18] How ideas become products & the role of formulation chemists
- [00:23] Wild testing methods — human hair, bather waste & lab pools
- [00:26] Product safety, shelf life & field testing in real pools
- [00:31] Encapsulated chlorine tabs and BioLab’s manufacturing difference
- [00:38] Patents and IP — protecting formulas and technology
- [00:41] The evolution of phosphate removers & BioLab’s shift in philosophy
- [00:47] Market research and deciding which products to launch
- [00:52] Packaging engineering, label testing, and launch process
- [00:57] How BioLab educates dealers and service pros nationwide
- [01:18] AI in education — avatars and BioGuard University
- [01:26] The future of training and collaboration in the pool industry
- [01:31] Closing thoughts and Matrix class plans at BioLab HQ
Special thanks to our visionary sponsors for making this episode possible:
SPPA – Service Professionals Pool Association,
BluRay XL,
AquaStar Pool Products,
Natural Chemistry,
BioLab,
Raypak,
Heritage Pool Supply,
Hayward Pool Products,
Poolside Tech,
Pool Brain, and Nidec US Motors.
Your partnership helps us continue to educate, elevate, and celebrate pool professionals everywhere.
Today in Episode 267 of the Pool Nation Podcast we drop a big announcement: Pool Nation and SPPA are partnering to unite more than 7,200 pool pros under one roof — the largest member-based program our industry has ever seen. Edgar and Zac sit down with Danielle, CEO of SPPA, to unpack what this means for you: a revamped Pool Man University platform, a Pool Nation Water Chemistry Certification path, quarterly business mastermind groups, member perks, rebates, and resources, plus mini-course learning tracks you can implement the next day.
We also preview the $10,000 Pool Pro Challenge finals at PSP/Deck Expo Las Vegas, the Pool Nation Awards, and the two-day Pool Nation Conference (Business, Technical & Hands-On tracks). If you care about profitability, customer retention, leadership, safety, and chemistry, this episode is your new playbook for 2026.
Chapters & timestamps
- 00:00 – Intro, sponsors, and… finding a nickname for Devon
- 02:40 – Zac returns; quick banter & show setup
- 06:45 – $10,000 Pool Pro Challenge (PSP Expo: Oct 22 qualifiers, Oct 24 finals)
- 07:50 – Pool Nation Awards + Conference overview (Oct 24–25; 3 tracks)
- 08:45 – Big headline: Pool Nation × SPPA strategic partnership
- 10:00 – Why this partnership? Mission alignment: protect & make pool pros financially successful
- 12:45 – Customer experience & SPPA service mindset (Ashley/Bailey shoutouts)
- 16:10 – Scale matters: uniting 7,200+ members to drive ROI
- 17:10 – What’s rolling out: revamped LMS/PMU, water chemistry certification, perks & resources
- 19:30 – The 5 core pillars: Business/Profit, Chemistry, Safety, Leadership, Customer Experience/Retention
- 23:05 – Practical training you can implement the next day
- 24:05 – From “motivated” to executing: one-page action plans & success stories
- 26:05 – One-stop shop vision: all the training in one place
- 26:55 – Perks, rebates, promos at scale (prices keep rising—here’s help)
- 33:00 – Education Fund: lowering the barrier for new/smaller companies
- 50:45 – 2026 launch preview: Water Chemistry Certification with levels, quizzes, in-person options
- 55:00 – Quarterly Business Mastermind Groups (free year one for SPPA members); first topic: Turning Pools Into Profits
- 1:01:00 – Mini-courses / tracks: deep dives on one topic (e.g., Profitability, Hiring, etc.)
- 1:08:00 – Not just a platform — an ecosystem (Nation of Pool Pros)
- 1:08:45 – Roadmap & timing: emails, registration link, staged rollouts, early rebates
- 1:11:00 – Where SPPA sees members in a few years: faster growth through access & community
- 1:26:30 – Final thoughts: alignment, mission, and how we lift the industry together
- 1:31:30 – What’s next: watch your inbox for the registration link to activate benefits
Thanks to our visionary partners & sponsors
Huge thank-you to our partners who make this possible:
SPPA, Blu-Ray XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and U.S. Motors (Neptune Variable Speed Motor) — plus everyone supporting the Pool Nation Conference, Awards, and the $10K Pool Pro Challenge.
In Episode 266 of the Pool Nation Podcast Edgar John dig in with Aquastar, Poolside Tech, and Raypak on how open collaboration (not vendor lock-in) is unlocking smarter automation, safer equipment, and real freedom of choice for pool pros and builders. We talk best-in-class integration (pump + filter + automation + heater), remote diagnostics that prevent truck rolls, why being privately held matters for innovation, and the mindset shift from “good enough” to category excellence.
Plus: PSP/Deck Expo Las Vegas updates (Pool Nation Conference Oct 24–25), the $10K Pool Pro Challenge (Oct 22), and the Pool Nation Awards (Oct 23) with a call to vote before Oct 1. Sponsor shoutouts to SPPA, Blu-Ray XL, AquaStar, Natural Chemistry, Heritage, Hayward, Poolside Tech, Pool Brain, and US Motors/Neptune.
If you service pools, manage vacation rentals/Airbnbs, or build pads, this episode is a masterclass on efficiency, reliability, and customer experience—straight from the teams installing thousands of new systems right now.
Chapter Timestamps* 00:00 – Show open: New intro + welcome to Pool Nation * 01:00 – Edgar sets the stage: “The New Three” and freedom of choice * 02:30 – Sponsor thanks & co-host banter (Zac’s “Naked & Afraid” bit) * 03:45 – Why this matters: vendor lock-in vs. innovation on the pad * 07:00 – Event rundown: PSP/Deck Expo, $10K Pool Pro Challenge, Awards & voting deadlines * 08:30 – What is “The New Three”? (Aquastar + Poolside Tech + Raypak) * 09:45 – Built to work together: category expertise and simple configuration * 11:30 – End-user wins: safety, efficiency, quality—why it’s a “homeowner home run” * 13:00 – Culture check: collaboration over competition (and why it’s rare) * 14:30 – Continuous improvement: using real-world data to ship fixes fast * 15:40 – Stop the truck roll: remote diagnostics that save hours (and weekends) * 18:00 – Designing for the pool pro: Friday-afternoon problems solved * 20:00 – Real stories: Airbnb heat control, setpoint tweaks, going in prepared * 21:30 – Knowledge base + support that actually calls you first * 24:00 – Proactive support & “did you have a good time installing it?” * 26:00 – Live shoutouts to the community * 28:00 – How the partnership formed: aligned values → an open ecosystem * 31:00 – Breaking the bundle: why choice pressures everyone to build better * 33:00 – Non-negotiables: safety, efficiency, quality, longevity * 36:00 – Voice of the customer: what pros kept asking for * 38:00 – Why being privately held changes everything (no shareholder handcuffs) * 41:00 – Culture > strategy: moving fast without red tape * 44:00 – Industry rant (facts!): doing the right thing for pros & homeowners * 46:00 – Sponsor Break #1 (Conference + partner spots) * 51:00 – Back from break: core values lived, not poster-ized * 52:30 – Day-to-day collaboration: data sharing & “fix it in days, not quarters” * 56:30 – Pool pros as part of the improvement loop (without extra work) * 1:03:00 – Meetings? Nah—access, trust, and jumping on issues * 1:05:00 – Edgar’s automation pain story → how the new stack solves it * 1:07:00 – Why freedom of choice matters to homeowners and pros * 1:10:30 – Pads stayed primitive while homes got smart—time to catch up * 1:12:00 – Pipeline filter & first-swing wins; what v2 will unlock * 1:15:00 – Competition heats up: big three start reacting (that’s good) * 1:18:00 – Sponsor Break #2 (Conference + partner spots) * 1:23:00 – Final segment setup + more shoutouts * 1:24:00 – Final thoughts (Todd): innovation that justifies replacement before failure * 1:26:00 – Final thoughts (John): how we position upgrades to deliver real ROI * 1:30:00 – Gratitude, teasers (sorry—no spoilers!), Vegas see-you-there * 1:32:00 – Outro + where to find us
✅ Sponsor ListWe couldn’t do this podcast without the support of our visionary partners:
- SPPA – General Liability Insurance for Pool Pros → thesppa.com
- Blu-Ray XL – The real mineral purifier that cuts costs & labor
- AquaStar Pool Products – Makers of the Pipeline cartridge filter
- Natural Chemistry – Specialty water care & phosphate removal solutions
- Heritage Pool Supply – Education Fund & industry support
- Hayward Pool Products – Pool and spa innovation, including Universal ColorLogic® 2.0
- Poolside Tech – Pool Attendant® automation and remote pad intelligence
- Pool Brain – Business software built for service companies
- US Motors / Nidec – Neptune variable speed motor, versatile VS upgrades
- Raypak – Avia HD heaters with NiTec™ technology for scale resistance
📣 About the Pool Nation ConferenceThis is the only conference in the pool industry that combines business, technical, and hands-on training into one powerhouse event.
📍 When & Where: October 24–25, 2025 at the PSP/Deck Expo, Las Vegas Convention Center, North Hall
📊 Business Track: Financials, pricing, leadership, hiring, and scaling your company
🔧 Technical Track: Water chemistry, automation, plumbing, heaters, and troubleshooting
🛠️ Hands-On Track: Real equipment, real installs — strip wires, take apart heaters, install pumps
You’ll leave with practical skills, tools you can use immediately, and connections that accelerate your growth.
👉 Register today at poolnation.com or poolspapatio.com.
In episode 265 of the Pool Nation Podcast, we sit down with Scott Frost, who recently joined Heritage after more than 30 years in the pool industry. From building pools and running service routes to leadership roles in manufacturing and now distribution, Scott brings one of the most complete perspectives in the industry.
We dive deep into:
- His career journey and lessons learned
- Leadership values and building customer trust
- Heritage’s culture, growth, and future vision
- Why servant leadership and customer-first mentality drive success
- How disruption and innovation are reshaping distribution
This is a powerful conversation for every pool pro, business owner, and industry leader who wants to understand what it takes to succeed and grow in today’s pool industry.
⏱️ Chapter Timestamps* [00:00] Intro & shoutouts * [06:00] PSP Expo updates & Pool Nation Awards * [10:00] Scott’s background: family, aviation, and pool beginnings * [15:00] Building pools and navigating tough markets * [20:00] Lessons from economic downturns * [22:00] Mentors and leadership influences * [28:00] Rediscovering backyard experiences post-COVID * [35:00] Servant leadership & customer-first approach * [40:00] Building culture and values in business * [50:00] Why Scott joined Heritage & the growth opportunity ahead * [1:02:00] Digital tools, disruption, and the future of distribution * [1:20:00] Professionalism and elevating the industry * [1:30:00] Final thoughts
🙌 Thank You to Our SponsorsThis podcast is made possible thanks to our visionary partners:
- SPPA
- Blu-Ray XL
- Excel
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- Poolside Tech
- PoolBrain
- Nidec
In this week’s Pool Nation Podcast, Edgar, John, and Zac are joined by Meagan MAGAÑA, Show Manager of the PSP/Deck Expo, to give you the ultimate insider guide to the 2025 PSP Expo in Las Vegas (Oct 22–24). We break down everything—from education tracks and new keynote sessions to networking parties, the $10,000 Pool Pro Challenge, and the Pool Nation Awards.
If you’ve ever wondered how to maximize your time at the PSP Expo, plan your route through the 400+ booths, and take advantage of show floor education without being overwhelmed—this is your roadmap.
We also share industry secrets on hotel booking, reveal new product launches debuting at the show, and even get into the details of the Energy Bar (espresso in the morning, mocktails in the afternoon!) on the expo floor.
👉 Pro tip: Use promo code POOLNATION at registration for a FREE Expo Pass.
👉 Register at poolspapatio.com or poolnationawards.com.
🕒 Timestamps [00:00] Intro & sponsor thank-yous * [02:00] Spider’s studio setup & fun banter * [05:00] Welcome Meagan Magia – PSP Expo Show Manager * [07:00] Key show update: October 22–24, 2025 (not November!)* * [09:00] Hotel blocks, rates, and hidden savings * [12:00] How Pool Nation Awards started at PSP Expo * [16:00] Venue update – North Hall vs. West Hall (don’t go to MetalCon!) * [18:00] Welcome Party details – Ayu Dayclub * [19:00] Three keynotes explained – industry panel, Darren Woodson, Women of Water * [23:00] Education breakdown: Pre-Con, Core Conference, Show Floor, Post-Con * [29:00] Food, concessions, and the brand-new Energy Bar * [30:00] Pool Nation $10,000 Pool Pro Challenge – qualifiers & finals * [37:00] Pool Nation Awards + HASA After Party at Alle Lounge 66 * [45:00] Voting & nominee prep tips (write your speech!) * [55:00] Advice for first-time attendees – how to plan and network * [1:02:00] Product Showcase sneak peek & debuting new tech * [1:06:00] How to register (and get your free pass) * [1:12:00] Matrix members’ Vegas events & Larry’s Pool Nation house party * [1:18:00] Final thoughts from Meagan, Zach & Edgar
🙏 Thank You to Our SponsorsThis episode is made possible by our Visionary Partners:
- SPPA
- Blu-Ray XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Heritage Pool Supply
- Hayward Pool Products
- Poolside Tech
- Pool Brain
- US Motors
In episode 263 of the Pool Nation Podcast, we break down what to expect at the Pool Nation Conference at the PSP/Deck Expo in Las Vegas (Oct 24–25): a full day of truly hands-on training (pump wiring, automation, heater tear-downs, and variable-speed motor installs) and Day 1 of the Business Track focused on financial mastery (pricing for profit, key metrics, cost of service, cash flow, and exit planning). We also recap the Pool Nation Women’s Summit, shout out the $5K community giveaway, and share key show dates: $10K Pool Pro Challenge qualifiers (Oct 22) and the Pool Nation Awards (Oct 23). Use code POOLNATION for a free Expo Pass. Limited seats per track — don’t wait.
Chapter Timestamps* 00:00 – Intro + show open * 01:00 – Vegas is coming: Conference dates, 3-track format * 02:00 – Catching up: glasses, getting older, and feeling human again * 07:30 – Community spotlight: the $5,000 Instagram giveaway & vendor support * 10:00 – Wild weather, dust storms, and pool cleanups * 11:00 – PSP/Deck Expo week overview
+ Oct 22: $10K Pool Pro Challenge qualifiers (at our booth)
+ Oct 23: Pool Nation Awards (voting closes Oct 1)
+ Oct 24–25: Pool Nation Conference (3 tracks)
- 12:30 – Women’s Summit recap: energy, networking, and top-tier education
- 16:45 – Announcing Most Influential Women (2025) & Next Gen Leaders
- 20:00 – What makes our conference different (intimate size, curated tracks)
- 24:00 – Why service pros deserve a seat at the table
- 27:30 – Track design philosophy: a true, step-by-step curriculum
-
37:00 – Hands-On Day (Oct 24): what you’ll actually do
- Pump wiring & VS pump installs (Aquastar carts)
- Automation install & programming (Pool Attendant)
- Heater teardown, troubleshooting & best practices (Raypak)
- Variable-speed motor retrofit & programming (Nidec/US Motors Neptune)
- 45:00 – “Truly hands-on” explained (tools in hand, small groups, do the work)
-
46:30 – Business Track Day 1 (Oct 24): Financial Mastery
-
Turn Pools into Profits (profit mindset & setup)
- Turn Metrics into Money (what to track, how to use it)
- Know Your Cost, Grow Your Profit (real cost of service)
- Financial Planning & Exit Strategy
- Profit ≠ Cash: Mastering Cash Flow
-
51:30 – Technical Track Day 1 (Oct 24): Chemistry & Algae
-
Responsibilities of the modern pool pro
- Precision testing & dosing
- Choosing the right chemicals for each pool
- Proactive vs. reactive care (specialty chems & minerals)
- The science of algae: ID, prevention, elimination
- 55:30 – Why the curriculum is sequenced the way it is
- 57:30 – Day 2 tease (coming next episode)
- 58:30 – Seats are limited (target caps per track) — register early
- 01:05:00 – How to use code POOLNATION for a free Expo Pass
- 01:07:00 – A direct message to service pros: why this training matters
- 01:10:00 – Instructors & announcements coming up
- 01:11:00 – Awards tickets reminder + massive voting turnout
- 01:12:00 – Wrap & what’s next (IG Live with nominees next week)
Show Notes
Get ready for Vegas! We’re previewing the Pool Nation Conference at the PSP/Deck Expo (Oct 24–25) and breaking down exactly what you’ll learn.
Hands-On Day (Oct 24)
- Wire and install VS pumps (Aquastar)
- Install and program automation (Pool Attendant)
- Tear down and troubleshoot heaters the right way (Raypak)
- Retrofit a variable-speed motor and program it (Nidec/US Motors Neptune)
Business Track: Day 1 — Financial Mastery
- Build your business to produce profit (from day one)
- The metrics that actually drive decisions
- Calculate your true cost of service
- Plan your finances and exit strategy
- Cash flow > profit: how to never run out of cash
Technical Track: Day 1 — Chemistry & Algae
- Responsibilities of a modern pool pro
- Precision testing, dosing, and targeted care
- Choosing the right chemicals for each pool
- Proactive vs. reactive care using specialty chems & minerals
- The science of algae: identify, prevent, eliminate
Key Dates (PSP/Deck Expo Week)
- Oct 22: $10K Pool Pro Challenge qualifiers (at our booth)
- Oct 23: Pool Nation Awards (voting closes Oct 1)
- Oct 24–25: Pool Nation Conference (3 curated tracks)
🎟️ Register: poolnation.com or poolspapatio.com
🎫 Free Expo Pass: use code POOLNATION (save $60)
⚠️ Limited seats per track (intimate, truly hands-on format)
We also recap the Pool Nation Women’s Summit, announce Most Influential Women (2025) and our Next Generation Female Leaders, and shout out the $5K community giveaway that lit up the industry.
Sponsors — Thank You for Your Support* SPPA * Nidec / US Motors * Blu-Ray XL * AquaStar Pool Products * Natural Chemistry * Raypak * Hayward * Heritage Pool Supply * Poolside Tech * Pool Brain
Pool Nation Podcast E-262 - In this special Best of Pool Nation Podcast episode, we highlight some of the most inspiring conversations from past shows. From women leaders breaking barriers in pool building, to next-generation innovators making their mark, and the people shaping the future of our industry, this episode is packed with stories you won’t want to miss.
You’ll hear:
- Hailey Tu, owner of Lavender Landscape, on building a women-led company and her journey from design to pool construction.
- Janie, sharing their experiences in service, networking, and industry growth.
- Michael “Spider” Kraus, nominee for Pool Pro of the Year, with his signature “two thumbs up” attitude.
- Megan Kendrick, owner of Pool Pro Magazine, on the importance of recognizing young professionals with the 30 Under 40 Awards.
- Alyssa & Lindsay, rising leaders nominated for the Rookie of the Year, sharing their passion for pools, leadership, and building businesses.
- Plus, a conversation with PSP/Deck Expo director Kris and marketing lead Megan Magna on what’s ahead for the biggest pool & spa show of the year.
This episode is a celebration of pool professionals who inspire, innovate, and elevate the entire industry.
⏱️ Chapter Timestamps* [00:00:00] Intro – Welcome to the Best of Pool Nation Podcast * [00:01:00] Hailey Tu – Building a women-led pool company & journey into landscape/pools * [00:09:00] Spider Kraus – Living the “two thumbs up” lifestyle & Pool Pro of the Year nominee * [00:11:00] Janie – Networking, service, and building lasting impact * [00:18:00] Janie – Running 60 pools a week, wiring panels & embracing electrical work * [00:24:00] Megan Kendrick – The story behind Pool Pro Magazine & the 30 Under 40 Awards * [00:35:00] Alyssa – From Puerto Rico to building 7-8-7 Serrano Construction in El Paso * [00:46:00] Lindsay – Digital leadership at Hayward & pool marketing innovation * [00:56:00] PSP/Deck Expo with Kris & Megan Magna – Behind the scenes of the industry’s biggest show * [01:15:00] Closing & Outro
A huge thank you to our Pool Nation Visionary Partners & Sponsors who make this podcast possible and continue to support pool professionals everywhere:
- The SPPA – Leaders in tailored liability insurance for pool pros (thesppa.com)
- US Motors Neptune Variable Speed Motor – Upgrade any pump to variable speed without replumbing (hayward.com)
- Heritage Pool Supply
- SPPA
- Poolside Tech
In Episode 261 of the Pool Nation Live Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas dive into Part 2 of the Roadmap to Profitability series. This episode unpacks the biggest profit killers in the pool service business, the pricing mindset traps that hold pool pros back, and the math that proves why profitability must come first.
The team discusses:
- Why paying yourself first is non-negotiable.
- How to set pricing like you already have employees to avoid burnout.
- The financial traps that cause businesses to stall or fail.
- Real-world stories from the field—hot installs, customer curveballs, and lessons from poolside battles.
- A breakdown of the Pool Nation Conference business track in Las Vegas: profit-first strategies, cash flow mastery, pricing formulas, building high-performing teams, and leadership accountability.
Whether you’re a single-poler just starting out or scaling your business, this episode will give you actionable tools to price with confidence, protect your profits, and future-proof your pool business.
🎟️ Don’t forget: Register now for the Pool Nation Conference, happening October 24–25 at the PSP Expo in Las Vegas, and claim your free expo floor pass with code POOLNATION at checkout.
⏱️ Chapter Timestamps00:00 – Intro: Welcome & sponsor shoutouts
04:50 – Zach returns from vacation refreshed, John and Edgar worn out
12:15 – Brutal heat, pump installs, and unexpected repair curveballs
21:40 – PSP Expo preview & $10K Pool Pro Challenge announcement
28:00 – Pool Nation Awards nominations & Alley Lounge After Party details
34:45 – Pool Nation Conference business & leadership tracks explained
46:20 – Recap of Part 1: Why profits aren’t a bonus, they’re the foundation
51:05 – Profit Killer #1: Not paying yourself
1:08:40 – Pricing like you have an employee (even if you don’t yet)
1:27:15 – Burnout, turnover, and the hidden costs of underpricing
1:43:55 – The career path mindset: Building wages & growth into your model
1:57:30 – Final thoughts: Know your numbers & plan for 3–5 years ahead
2:05:00 – Wrap-up & next week’s Nomination Night women’s livestream
In episode 259 of the Pool Nation Podcast, hosts Edgar De Jesus, John “JJ Flawless”, and Zac the Pool Boy sit down with Tim Moore and Jim D’Angelo from US Motors / Nidec to discuss the upcoming DOE pool pump regulations and what they mean for pool service professionals nationwide.
They explain how the new rules will phase out single-speed pool pump motors and why the Neptune Variable Speed Motor is a cost-effective, energy-efficient replacement option. Learn how this innovative motor allows pros to upgrade existing pumps to variable speed without costly replumbing, helping customers save money while meeting DOE requirements.
From freeze control integration and automation system compatibility to real-world installation tips and energy savings strategies, Tim and Jim share proven solutions that make compliance easier and open new business opportunities for pool pros. They also discuss the importance of field feedback in product design and how US Motors works directly with service technicians to improve performance.
If you’re a pool technician, service company owner, or equipment installer looking to stay ahead of regulations and grow your business, this episode is packed with expert guidance and practical takeaways.
🕒 Chapter Timestamps* 00:00 – Intro & sponsor thank-yous * 01:00 – Welcoming Tim & Jim from US Motors/Nidec * 04:00 – Behind the scenes of the photo shoot & Pool Man University content * 05:00 – The passion factor in product knowledge * 06:30 – Jim’s background and decades with US Motors * 08:00 – Who Nidec is and where their motors show up in daily life * 13:00 – Tim’s career journey from startup pools to variable-speed technology * 15:00 – DOE history and the upcoming September 29th regulation change * 25:00 – Breaking down the 1.15 THP to 5.0 THP cutoff & exemptions * 33:00 – Educating customers on variable speed benefits * 35:00 – Energy savings math: Affinity Laws explained * 37:00 – Filtration, circulation, and the “low and slow” advantage * 41:00 – Pool pro perspectives on embracing the change * 45:00 – Introducing the Neptune Variable Speed Motor: sizes, applications, and adaptability * 50:00 – Stocking strategy for service vans & motor myths busted * 59:00 – Standalone mode features & DOE mode optimization * 01:02:00 – Integrating with older time clocks and booster pump systems * 01:13:00 – Freeze control integration with the Neptune * 01:18:00 – Automation system compatibility and setup steps * 01:27:00 – How to get training, support, and find your local rep * 01:29:00 – Why the Neptune offers a real alternative for customers and pros * 01:30:00 – Closing thoughts & upcoming events
🙏 Sponsor Thank-Yous* The SPPA – Insurance for Pool Pros * BluRay XL – The real mineral purifier * AquaStar Pool Products – Innovation in safety and efficiency * Natural Chemistry – Simplifying pool care * Raypak – Industry-leading heaters * Heritage Pool Supply – Supporting pool professionals nationwide * Hayward Pool Products – Leading pool and spa innovation * Poolside Tech – Smart automation * Pool Brain – Service business automation * US Motors – Neptune variable-speed motors for energy savings
In Episode 259 of Pool Nation Podcast, Edgar De Jesus and John "JJ Flawless" dive deep into a critical safety topic in the pool industry: Equipotential Bonding. They’re joined by Dallas Thiesen from the Florida Swimming Pool Association (FSPA) and John Ritenour, VP of Engineering at SunSmart Engineering, to break down the findings from a landmark bonding study conducted by the Pool Industry Council.
Learn the difference between bonding and grounding, explore the two main methods of bonding (copper wire vs. copper grid), and understand why this topic matters to pool service techs, builders, and inspectors alike. The episode covers safety implications, real-world retrofit challenges, and how this research could affect upcoming National Electric Code changes.
Whether you're a pool pro servicing backyards daily or a builder navigating evolving code standards, this episode is packed with practical tips, technical insights, and industry updates that could impact your work.
👉 Access the full study: PoolBondingStudy.com
⏱️ Timestamps:* 00:00–02:00 – Intro, shout-out to sponsors, and setup for the podcast * 02:01–05:00 – Florida heat, location confusion, and pool pro banter * 05:01–07:00 – Edgar introduces guests Dallas (FSPA) and John (SunSmart Engineering) * 07:01–09:00 – What is equipotential bonding and why it matters * 09:01–14:00 – Bonding vs grounding, stray voltage explained * 14:01–18:00 – How bonding wires connect to pool shells and equipment * 18:01–21:00 – Risks of severed bonds and retrofit challenges in older pools * 21:01–25:00 – How techs can test bonding continuity in the field * 25:01–28:00 – Retrofit cost shock: why grids are problematic for renovations * 28:01–33:00 – Details of the FSPA bonding study setup and testing methods * 33:01–35:00 – Study results: Copper grid vs copper wire performance * 35:01–39:00 – Real-world impact and code implications for pool pros * 39:01–42:00 – Risks of unbonded pools and shocking stories * 42:01–45:00 – Safety statistics: bonding rarely fails when installed correctly * 45:01–48:00 – How pool pros can get involved and push back on code changes * 48:01–51:00 – Final takeaways, where to find the study, and podcast wrap-up
🙏 Thank You to Our Visionary Sponsors:We'd like to give a huge thank you to the visionary sponsors who make this podcast possible:
- SPPA – Insurance for Pool Pros
- BluRay XL – The real mineral purifier
- AquaStar Pool Products – Innovation in safety and efficiency
- Natural Chemistry – Simplifying pool care
- Raypak – Industry-leading heaters
- Heritage Pool Supply – Supporting pool professionals nationwide
- Hayward Pool Products – Leading pool and spa innovation
- Poolside Tech – Smart automation
- Pool Brain – Service business automation
- US Motors – Neptune variable-speed motors for energy savings
Pool Nation Podcast E-258 - In this landmark episode, the Pool Nation team takes you behind the scenes of the brand-new AquaStar Studios in Ventura, California. We’re the very first to record inside this industry-changing facility—and we’re bringing you the full experience, streaming live on Instagram and Restream for the first time ever! Join Edgar, John, and Zac as they tour the state-of-the-art studio, test out its massive interactive screen, and chat with Todd and the AquaStar crew about why content and education are transforming the pool industry.
Whether you’re a pool pro, a business owner, or just a fan of next-level tech and team culture, this episode is packed with laughs, insider stories, and powerful takeaways on innovation, collaboration, and why investing in the pool community matters now more than ever.
Timelines & Highlights:
- [00:00:00] – Intro & Welcome:
Meet the crew as they kick off at AquaStar’s stunning new studio in Ventura, sharing first impressions and setting the vibe for a special live-streamed episode. - [00:03:00] – Pool Nation On the Road:
Travel stories, Airbnb mishaps, and the lengths Edgar will go for a cup of coffee. - [00:06:00] – Studio Reveal & First Impressions:
Blindfolded arrivals, team reactions, and the story behind building a one-of-a-kind industry studio. - [00:13:00] – Pool Nation Conference Sneak Peek:
Upcoming events, including the Women’s Summit, Pool Pro Challenge, and business training track breakdown. - [00:23:00] – Why Build a Studio? Vision & ROI:
Todd shares the inside story on what inspired AquaStar to invest big in a content studio, the changing needs of pool pros, and the challenge of justifying ROI in education and media. - [00:31:00] – Building It Right: Design, Details, & Team Culture:
Hear how the AquaStar team took on the build, the philosophy of “everything makes a difference,” and how internal talent and attention to detail brought the vision to life. - [00:40:00] – The Massive Interactive Wall Demo:
Live demo of the 10x20ft high-res screen—see what it can do, why it matters for training, and the plans for future immersive content. - [00:47:00] – Community, Team, and Social Media:
The importance of company culture, embracing social media, and making pool pros feel like family—not just customers. - [01:03:00] – Growth & Team Expansion:
How AquaStar built its rep team from scratch, what’s next, and why Mandy deserves a spotlight! - [01:10:00] – Live Audience Q&A & Fun:
Live shoutouts, Brian’s birthday, and the legendary “Omar on a horse” photo goes up on the big screen. - [01:17:00] – Final Thoughts & Takeaways:
Gratitude, future vision, and why this launch is just the beginning for both AquaStar and Pool Nation.
Episode 257 of the Pool Nation Podcast. This week on the Pool Nation Podcast, we bring you a Best Of episode packed with the most inspiring, entertaining, and educational moments from our recent interviews with pool pros, innovators, and industry leaders. From entrepreneurial journeys and product launches to wild industry stories and lessons on overcoming adversity, this episode is your all-access pass to the people, products, and personalities shaping the pool industry.
Listen in for:
- Entrepreneurial stories from the trenches
- Industry-changing product launches
- Candid conversations about success, setbacks, and comebacks
- Audience questions answered, and more!
Whether you’re a pool technician, business owner, or just love a good story, you won’t want to miss this one!
⏱️ Timestamps / Episode Highlights[00:00] Welcome & Show Intro
Kicking off with the Pool Nation crew: Edgar De Jesus, John “JJ Flawless,” and Zach “The Pool Boy” Nicholas. What’s in store on this special best-of episode.
[04:12] Family, Fatherhood & Pool Pro Life
Hilarious parenting confessions, colicky baby survival tips, and the reality of working late-night podcasts at home.
[12:08] Guest: Chris Galvan of Blu-Ray XL
Chris shares his journey from waterpark pool pro to creating Blu-Ray XL, and the story behind his breakthrough mineral-based water treatment product.
[23:45] Facing Adversity: Lawsuits, the EPA, and Not Giving Up
Chris details the intense legal and regulatory battles that nearly ended his business—and how perseverance, family, and belief in his product kept him going.
[36:11] Announcement: Pool Nation Awards Nominations
Celebrate excellence! Nominate your favorite pool pros, trainers, sales reps, and game-changing products at PoolNationAwards.com. Nominations close August 6th!
[38:02] Pool Nation Conference Promo
The only business-focused conference in the pool industry returns Oct 24-25 at the PSP Expo, Las Vegas. Hands-on business, technical, and financial training—plus live demos and networking. Register at PoolNation.com.
[39:37] Guest: Josh Sherwood of Sherwood’s Outdoors
Josh’s incredible story: from rodeo to landscaping to pool building—and giving away a full backyard and pool to a deserving family.
[47:15] Learning by Failing: Soldering Disaster & The Value of Resilience
Josh recalls his first big mistake in landscaping, what went wrong, and how learning from failure (instead of quitting) changed his business.
[52:30] Guest: Todd Pierre & Jamie Novak, AquaStar Pool Products
Meet the people behind some of the industry’s most innovative new products and hear about their accidental (but life-changing) entry into the pool business.
[01:06:22] Why Disruption Matters: The Pipeline Filter Story
A candid look at what it takes to innovate in an industry that can sometimes resist change.
[01:12:08] Guest: Mike Farley, Million Dollar Pool Design Challenge
Mike shares what it’s like designing the “crazy” pools of Texas, tackling difficult projects, and the evolution of the backyard resort trend.
[01:25:10] From Failure to Fame: Social Media, Swim-Up Bars & Pool Industry Trends
How viral pool designs are influencing backyard builds nationwide.
[01:33:30] Guest: Paul Sim, Ariel (Solar Skimming Robot)
From firefighting equipment to robotic pool cleaners—Paul’s journey into pool tech, product innovation, and surviving the challenges of manufacturing.
[01:45:20] The Power of Community: Listener Shoutouts & Live Q&A
Edgar, John, and Zach answer audience questions, share stories, and highlight the supportive Pool Nation community.
[01:52:41] Pool Nation Announcements & Closing
Conference details, shoutouts, and how to connect with the Pool Nation team for future episodes and live events.
📱 How to Listen:* Listen live every Friday at 9am PST / 11am CST / 12pm EST * On all major podcast platforms, PoolNation.com, and Pool Nation Podcast * Follow on Instagram and Facebook @PoolNation
Episode 256 of the Pool Nation Podcast. Ready to build a pool service business that doesn’t just keep pools blue, but also pays you what you’re worth? This week, Edgar De Jesus, John “JJ Flawless,” and Zac “the Pool Boy” Nicholas get real about what it actually takes to succeed—and stay profitable—in the pool industry.
Join us for a candid, behind-the-scenes roundtable as we break down the Pool Nation Roadmap to Profitability, from rookie mistakes to seasoned strategies.You’ll hear how most pool pros start out obsessed with water chemistry and “splash and dash” service, only to realize—sometimes after years of burnout and struggle—that real success requires learning the business side. The team shares their personal journeys: seven-day workweeks, long hours, undercharging, and near-burnout, plus the exact turning points that helped them finally build thriving, profitable companies.
What you’ll learn in this episode:
- Why most pool pros focus on cleaning and chemistry first, but ignore business basics
- The actual progression from service to repairs—and why so many get stuck
- The hidden dangers of chasing account numbers instead of profit
- Real talk on burnout: what it feels like, and how to pivot before it’s too late
- Why knowing your numbers—from cost per pool to true take-home pay—changes everything
- The “Profit Crossroads:” that critical moment every owner faces (and how to survive it)
- How top pool companies achieve more with fewer pools and fewer headaches
- Why quality of service—and quality of customers—beats quantity every time
- How a shift in mindset, confidence, and education leads to a more enjoyable, sustainable business
- Exclusive preview: Upcoming Pool Nation Boot Camps, Women’s Summit, and the business-focused Pool Nation Conference at the PSP Expo
[00:00:00] — Welcome & July 4th stories: The team shares family time, fireworks, and what it’s like juggling business during the summer rush.
[00:03:00] — Deepfakes, AI, and Pool Myths: How fake news (and viral pool “hacks”) are impacting the industry, and why learning to separate fact from fiction matters for pool pros.
[00:08:00] — Event Rundown: Key dates and reasons not to miss the hands-on Boot Camp, Pool Nation Awards nominations, Women’s Summit, $10K Pool Pro Challenge, and the only business-focused conference in the industry.
[00:16:00] — Why Most Pool Pros Start with Service: Edgar and Zac explain the overwhelming pull toward water chemistry and service basics, and why business training often comes last.
[00:23:00] — From Cleaner to Water Manager: John and Zac talk about changing the customer perception from “pool boy” to water management expert, and why it’s crucial for long-term success.
[00:26:00] — Graduating to Repairs: The team gets honest about the messy, expensive, and sometimes humbling transition into equipment repairs—and how most pros learn the hard way.
[00:31:00] — Where Most Pros Go Wrong: The dangers of underpricing, not paying yourself first, and letting cash flow dictate your business.
[00:34:00] — Burnout & The Profit Crossroads: Candid stories of working seven days a week, living on cash flow, and the exact moment each host realized they needed to change.
[00:38:00] — How to Build a Profitable Company: Why focusing on fewer, better accounts (and charging what you’re worth) creates freedom, growth, and a healthier work-life balance.
[00:49:00] — Quality Over Quantity: A look at how great customers, higher service standards, and business systems can supercharge your income—and enjoyment—without scaling up your headaches.
[00:52:00] — What’s Next? A sneak peek at the upcoming “Profit Killers” episode, plus the basic math every pool pro should know to calculate cost of service and profit margin.
Actionable Takeaways:
- Start with your numbers: Knowing your true cost per pool and setting profit targets is the fastest way to build a business that pays you back.
- Don’t chase every account: Not all growth is good growth—sometimes less is more.
- Profit is freedom: When you’re profitable, you can take time off, invest in your team, and actually enjoy your business.
- Mindset matters: The right education and support turns a “pool boy” into a respected business owner.
Don’t forget:
👉 Register for upcoming Pool Nation Boot Camps and the only business-focused Pool Nation Conference at poolnation.com
👉 Nominate your favorite pool pros, trainers, and products at poolnationawards.com (nominations close August 6!)
👉 Download the Pool Man University app for exclusive business and finance courses
In this heartfelt and powerful episode #255 of the Pool Nation Podcast, hosts Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas welcome Jay Laughrey, an inspiring figure in the pool industry. Jay opens up about his incredible journey, sharing how his brother Jeff's mentorship shaped him, the devastating loss he faced, and how he turned tragedy into purpose, becoming a beacon of positivity and leadership.
Jay's story is a testament to the power of resilience, mentorship, and community within the pool industry, offering valuable lessons on mental health awareness, communication, and business leadership. This conversation is emotional, impactful, and filled with practical insights for both new and veteran pool professionals.
Episode Highlights & Timestamps:
- 0:00 - Intro & Welcome: Meet your hosts and special guest, Jay Laughrey.
- 10:25 - Jay’s Early Life: From auto shop dreams to computer networking.
- 18:40 - Board Shorts & Checks: How Jay’s brother Jeff entered the pool industry.
- 27:30 - Taking the Plunge: Jay’s first experiences and anxieties as a new pool professional.
- 38:55 - Tragedy Strikes: Jay shares the painful story of losing his brother to suicide and how it reshaped his life.
- 55:50 - Grieving and Healing: Jay discusses the ongoing journey of grief, acceptance, and how he found purpose.
- 1:05:15 - Honoring Jeff’s Legacy: How Jay continues his brother's passion for helping others in the industry.
- 1:15:20 - Embracing Leadership: Jay’s unexpected journey into leadership with IPSA.
- 1:25:40 - Advice for New Pool Pros: Communication tips and taking on challenges confidently.
- 1:35:00 - Final Thoughts & Reflections: The hosts share heartfelt takeaways and gratitude.
Special Thanks to Our Sponsors: SPPA, Blu-Ray XL, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Nidec
Mental Health Resource: If you or someone you know is struggling with thoughts of suicide, please call the National Suicide Prevention Lifeline by dialing 988.
Welcome to Episode 254 of the Pool Nation Podcast, where we’re not just netting and jetting—we’re building a nation of pool pros! In this myth-busting episode, Edgar, John, and Zac tackle the biggest misconceptions in pool water chemistry, breaking down what’s true, what’s not, and what every pool tech needs to know to protect pools, profits, and reputations.
Whether you’re a rookie or a veteran, you’ll get actionable advice, real-world examples, and the latest science on water balance, chemical dosing, salt systems, and more. We also update you on the hottest events of the year, from the Pool Nation Awards to the $10,000 Pool Pro Challenge!
Special thanks to our sponsors: SPPA, BluRay XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward, Poolside Tech, Pool Brain, Nidec, and US Motors. Their support makes this show—and your education—possible!
Timestamps:[00:00] Pool Nation Intro
The signature intro, sponsor shoutouts, and a Texas-sized heat check.
[05:35] Summer Survival Hacks
How pros handle the brutal summer heat and keep morale high on the route.
[09:40] Algae Trends & Chemical Cost Warnings
Why algae (especially mustard!) is tougher this year, and how to avoid skyrocketing chemical bills.
[13:58] Pool Nation Event Rundown
Key dates: Pop-Up Bootcamps, Pool Nation Awards, Women’s Summit, Pool Pro Challenge, and Conference preview.
[20:22] Business Track Sneak Peek
Edgar breaks down the ONLY conference track in the industry that’s 100% focused on profitability, business growth, and building high-performing teams.
[26:45] Registration Details & Pro Tips
How to claim your seat for business, technical, and hands-on classes—before they’re gone.
[30:30] Pool Chemistry Mythbusters (Rapid Fire Begins!)
John takes on the top 10 pool chemistry myths, with Edgar & Zach on standby:
- [31:00] Myth 1: “If chlorine’s good, pH doesn’t matter.”
- [34:10] Myth 2: “Muriatic acid lowers pH and alkalinity equally.”
- [37:45] Myth 3: “Always correct alkalinity before pH.”
- [41:00] Myth 4: “Eyeball your acid or soda ash dose.”
- [43:36] Myth 5: “7.2 to 7.8 pH = always fine.”
- [46:02] Myth 6: “Strong chlorine smell means clean water.”
- [48:25] Myth 7: “If it looks clear, chemistry is fine.”
- [50:04] Myth 8: “You don’t need to test CYA often.”
- [52:32] Myth 9: “Saltwater pools don’t use chlorine.”
- [55:00] Myth 10: “Shock will fix any pool issue.”
[58:10] Final Thoughts & Takeaways
Why busting bad info is so important, and how to submit your follow-up questions.
[1:01:20] Event Reminders & Sign Off
How to connect with the Pool Nation crew, get registered, and join the fastest-growing pool pro community.
In Episode 253 of the Pool Nation Podcast, Edgar, John, and Zac take a deep dive into everything pH. Whether you're a seasoned pro or just getting started, understanding pH is critical to mastering water chemistry. We break down the science, the myths, and the real-world effects of pH on chlorine efficiency, equipment, and customer satisfaction. Plus, we tease the upcoming Mythbusters Chemistry Edition where John debunks some of the industry's most persistent pH myths.
We also cover the latest updates on the Pool Nation Women's Summit, the $10K Pool Pro Challenge, the upcoming Pool Nation Conference, and new boot camps. It’s a jam-packed episode full of tips, laughs, and insider gold you won’t find anywhere else.
⏱️ Timestamps: [00:00–02:35] Welcome to Pool Nation – New cameras, new jokes, same amazing crew * [02:36–06:10] Event Rundown: Awards, Women's Summit, $10K Challenge & Conference Highlights * [06:11–08:45] How the Business Track is Revolutionizing Pool Pro Education * [08:46–15:30] Training Highlights: Profit Planning, Business Math & Cash Flow * [15:31–21:45] Day 2 Training Topics: Team Development, Time Management & Accountability * [21:46–23:20] Pool Nation Business Matrix Exclusive Trainings Teased * [23:21–25:00] Behind-the-scenes: Secret projects we can’t talk about… yet* * [25:01–28:00] Deep Dive Begins: What is pH and Why It Matters * [28:01–30:35] Common Causes of High pH * [30:36–33:40] What Causes Low pH in Pools? * [33:41–37:55] How pH Affects Chlorine Efficiency * [37:56–41:30] Signs of Imbalanced pH in Pools * [41:31–45:20] Relationship Between pH & Total Alkalinity * [45:21–48:20] Chemicals That Raise and Lower pH * [48:21–53:15] Consequences of High vs. Low pH – What Pool Pros Should Know * [53:16–56:50] How Rain, Heat & Swimmers Affect pH * [56:51–59:55] How Often Should You Test pH & What's the Best Method? * [59:56–1:02:00] Tips to Adjust pH Without Throwing Off Balance * [1:02:01–1:05:25] Final Thoughts, Conference Planning & Upcoming Mythbusters Chemistry Segment * [1:05:26–End] Father’s Day Shoutouts & What’s Coming Next Week
A big thank you to our visionary partners who make this podcast possible:
SPPA, Blu-Ray XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply Group, Hayward Pool Products, Poolside Tech, Pool Brain, and US Motors.
Your continued support is helping us build a nation of successful pool pros.
Celebrating 100 Years of Innovation with Hayward – Lessons from the Past, Present, and Future of the Pool Industry
In this special episode of the Pool Nation Podcast, Edgar, John, and Zac sit down with Justin Butler and Ryan Morson from Hayward Pool Products to celebrate Hayward’s incredible 100-year anniversary. 🎉
From a small metal valve company in 1925 to one of the “Big Three” in the pool industry, Hayward’s journey is one of innovation, grit, and vision. You’ll hear untold stories of Hayward’s origin, product breakthroughs like OmniPro, OmniX, and the S3 salt system, and how the company has remained relevant through changing economies and evolving technologies.
They also dive into Hayward’s bold investment in training hubs across the country and why manufacturing in the USA remains a pillar of their success. This episode is a must-listen for pool professionals who want to build lasting businesses, grow through training, and get inspired by a company that went from servicing one pump to leading an entire industry.
👉 Perfect for pool techs, service pros, and anyone who wants to grow in the pool business — this episode brings knowledge, motivation, and a look behind the curtain of one of the most iconic brands in our industry.
⏱️ Timestamps:0:00 – Intro and Celebrating Hayward’s 100 Years
5:22 – What makes reaching 100 years so rare in business
10:41 – Hayward’s growth: From private to public and why it matters
16:39 – Pool pros can scale just like Hayward — lessons in grit and vision
23:18 – Meet Justin and Ryan: From pool tech to VP of Sales
34:06 – Hayward’s origin: From metal valves to plastic skimmers
44:00 – Game-changing acquisitions: Goldline, Summit, ComfortZone
53:15 – How Hayward stayed ahead during the recession
1:02:30 – The values of Oscar Davis and their lasting cultural legacy
1:09:45 – Hayward’s Flow Control Division: A little-known fact
1:18:10 – Product innovation spotlight: OmniPro, S3 salt system
1:29:02 – The power of salt cells that work at 800 ppm
1:37:49 – Behind the scenes: Hayward’s U.S.-based manufacturing
1:47:20 – Next-gen tech: The future of automation with OmniX
1:56:13 – Why Hayward’s Training Hubs are transforming the industry
2:03:00 – Final thoughts, shout-outs, and what’s next for Hayward
In episode 251 of the Pool Nation Podcast, Edgar, John, and Zach go full pool nerd mode and dive deep into real-world pool chemistry questions submitted by new pool pro Jonah Callahan. From pH creep in saltwater pools to the truth about chlorine lock and how to properly shock your pool, this episode is packed with must-know insights for every pool tech—from beginner to seasoned vet.
John breaks down complex chemistry topics in a way that’s simple and practical, and the team shares insider strategies for managing high CYA, enzymes, calcium hardness, and more. Whether you're battling algae, scaling, or just trying to maintain balanced water, this is the episode you don’t want to miss.
Plus: Edgar announces key dates for the Pool Nation Awards, Women’s Summit, and the $10K Pool Pro Challenge, and the team drops some exclusive details on Business Matrix-only content at the upcoming Pool Nation Conference.
👉 Learn, laugh, and level up your chemistry game—Pool Nation style.
🕒 Timestamps:* [00:00] Intro & Pool Talk Weather Chaos – Palm tree nightmares, flooding in Texas, and summer is here. * [09:00] Pool Nation Awards & Event Announcements – Dates for nominations, Women’s Summit (sold out!), and upcoming events at the PSP Expo. * [10:50] Business Classes Preview at Pool Nation Conference – Edgar, Zach, and John walk through all 10 business-focused class topics and the Matrix-exclusive advanced tracks. * [19:10] Listener Q&A: Saltwater Pools & pH Creep – Why salt systems raise pH and what you can do to manage it. * [23:45] Do Enzymes Really Work in Pool Water? – How and why enzymes like CV-600 can save your time and sanity. * [27:00] Chlorine Lock: Real or Myth? – The CYA-to-chlorine ratio, nitrate interference, and why "chlorine lock" isn't exactly what you think. * [31:30] Testing High CYA Levels Accurately – How to use dilution testing to measure conditioner over 100 ppm. * [39:00] What’s the Best Chlorine for Shocking a Pool? – When to use dichlor, cal hypo, trichlor, or liquid chlorine—and why. * [43:10] How Dangerous is Slightly Off pH? – What a small pH change actually means for chlorine effectiveness and swimmer safety. * [45:50] Is High Calcium Hardness Really a Problem? – The difference between safe and unsafe levels, and how to manage it using LSI. * [54:00] Final Thoughts & Studio Talk – The team recaps the value of bite-size chemistry education and teases future podcast episodes and Pool Man University content.
🙌 Special Thanks to Our Sponsors:We want to thank our incredible sponsors who make the Pool Nation Podcast possible:
- The SPPA, BluRay XL, AquaStar Pool Products, Natural Chemistry, Raypak – Hayward Pool Products, Heritage Pool Supply Group, Poolside Tech, Pool Brain, US Motors and Pool Invoice
In episode 250 of the Pool Nation Podcast, Edgar and Zac are joined in-studio by Alicia Stephens and Rick Harvey from BioLab for a hilarious, insightful, and business-packed episode you won’t want to miss. They dive deep into what it really takes to build a 5-star pool business—from premium customer experience and staff onboarding to powerful loyalty strategies that keep customers coming back year after year.
🎤 Plus: Rick shares how he went from Red Bull to pool pros, Alicia spills the story of accidentally giving “the talk” to a 6-year-old, and the crew talks about the magic of time management, retention strategies, and why every pool pro needs to stop shopping with their own wallet.
This episode is a must-listen for service pros, retailers, and anyone looking to level up their business through education, relationships, and premium customer care.
Sponsored by: SPPA, BluRay XL, AquaStar Pool Products, BioLab, Natural Chemistry, Raypak, Hayward, Poolside Tech, Pool Brain, Pool Invoice and Nidec.
⏱️ Timestamps: [00:00:00] Welcome to the show – The Pool Nation crew is back with Alicia Stephens & Rick Harvey * [00:01:30] Marco Polo champions, vacation stories, and wasp attacks * [00:03:00] Meet Rick Harvey: Yes, he’s not* Steve Harvey’s brother… but he’s got the good looks * [00:06:30] Hilarious family stories, chaos crew updates, and why Edgar now cherishes loud homes * [00:10:00] Pool Nation Awards nominations, women’s summit prep & Alicia’s comedy debut * [00:14:00] Pool Nation Conference business classes revealed: Profit, pricing, financials & teams * [00:19:00] Why Alicia is doing stand-up comedy—and yes, drinks will be required * [00:23:00] Rick Harvey’s origin story: From Red Bull to BioLab to business strategist * [00:27:00] Why Biolab is built on education—and how it drives premium retail success * [00:31:00] How BioLab elevates pool pros through training, coaching, and business support * [00:34:00] Why fun + learning = retention (and the secret to Alicia’s powerful classes) * [00:38:00] The ROI of training your employees—even if they’re only with you one season * [00:41:00] Simple but powerful ways to elevate the customer experience (Retail + Service) * [00:47:00] Are you a 5-Star Business? Here’s how to find out (and fix it fast) * [00:50:00] “Don’t shop with your wallet”—How to sell premium without assuming budget * [00:57:00] What actually builds retention—and why most pool pros overlook it * [01:04:00] The key to follow-up, trust, and customer loyalty (plus a shout-out to veterinarians) * [01:08:00] Social reviews, negative feedback, and turning critics into loyal fans * [01:13:00] Why retaining customers is 10x more powerful than finding new ones * [01:23:00] Bonus Story: Alicia’s infamous “birds and the bees” moment babysitting Rick’s daughter * [01:27:00] Final thoughts: What’s your business really doing to go from 4.8 stars to 5?
Episode 249 Pool Nation Podcast - In this can’t-miss episode of the Pool Nation Podcast, Edgar welcomes back Danielle and Laurel from the SPPA to uncover the real-life insurance claims that have cost pool pros thousands—even millions. From acid spills that destroy driveways to overfilled pools flooding homes, this episode is packed with eye-opening stories, practical tips, and the must-have insurance coverage every pool business should have.
Plus, we reveal the one thing that can take out your entire business overnight—and how to protect yourself and your family before it’s too late. Whether you're a seasoned pro or new to the pool industry, you’ll walk away with game-changing knowledge that could save your business.
Timestamps:* [00:00] Welcome to the Pool Nation Podcast – and the legend of the rodeo divorce party * [05:21] Fun in Texas, bull riding, and million-dollar bulls (literally) * [11:10] Edgar reveals Danielle’s SPPA Awards streak and what’s new in Vegas 2025 * [15:55] The most common pool insurance claims and how to avoid them * [22:44] How a bottle of acid ruined a $30,000 driveway – and who paid for it * [28:16] Overfilling pools: Why it’s one of the costliest mistakes * [33:25] The danger of dark-bottom pools and Tri-Chlor—$6,500 later * [37:18] Destroying heaters with water chemistry – a silent profit killer * [44:10] Edgar shares the chilling story of a Legionella outbreak * [50:12] Real lawsuits: from dog bites to pool pop-ups and property damage * [56:35] Why umbrella policies and faulty workmanship coverage are crucial * [1:01:28] The cost of not planning: Death, disability, and leaving your family unprotected * [1:08:00] Affordable disability and life insurance plans that every pool pro needs * [1:15:20] Real stories of broken legs, skateboards, and business disaster * [1:18:55] Edgar and SPPA commit to launching new video education series for pool pros * [1:21:45] Edgar becomes the hero of every girls’ trip...and the podcast party planner
E-248 Pool Nation Podcast. Your pools don’t have to turn green—and your profit shouldn’t disappear down the drain. In this powerhouse episode of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless” and Zac Nicholas sit down with Adam Beech (Founder & CEO, Pool Brain) and Kevin Embree (CRO, Pool Brain) to reveal how today’s smartest service companies are harnessing AI, automated workflows, and real-time inventory to cut chemical costs up to 40 %, end customer churn, and unlock stress-free scaling.
You’ll learn:
- The cringe-worthy day that pushed Adam to build his own software (and why seven other “route apps” couldn’t fix the problem).
- How guided workflows, live alerts, and automated chemical dosing virtually eliminate green pools.
- NEW features dropping this year—credit-card surcharge automation, full inventory with truck-level tracking, Heritage Pool Supply price syncing, and tab-dosing driven by AI weather modeling.
- Why remote monitoring + Pool Brain will let you guarantee “green-pool immunity” (and charge more for it).
- Proven tactics to turn hidden chemical waste and billing leaks into pure profit.
Whether you run 20 pools or 20 trucks, this episode is packed with real numbers, step-by-step advice, and a vision for the tech-powered future of pool service. Hit play and dive in!
Timestamp Chapter
00:00 – 01:00 Welcome & sponsor shout-outs
01:00 – 06:00 Meet Adam Beech & Kevin Embree – why Pool Brain exists
06:00 – 10:00 Pool Nation Awards & upcoming events rundown
10:00 – 16:00 Adam’s origin story: Failed service companies and a DIY route buy-out
16:00 – 20:00 Hitting the 20-truck “glass ceiling” and the birth of Pool Brain
20:00 – 28:00 Early wins: quality-control workflows & 40 % chemical-cost drop
28:00 – 33:00 Training techs, stopping churn & the power of photo proof
33:00 – 40:00 Payroll, pricing and why credit-card billing matters
40:00 – 46:00 Break + sponsor spots
46:00 – 54:00 Funding the build, real-world ROI & lowering A/R to 0.6 %
54:00 – 59:00 What shocks new users most: profit reports & hidden waste
59:00 – 1:09:00 Brand-new features: surcharging, inventory, Heritage price sync
1:09:00 – 1:19:00 AI tab dosing & weather modeling—fully automated chemistry
1:19:00 – 1:25:00 Remote monitoring, WaterGuru integration & the future vision
1:25:00 – 1:32:00 Final thoughts, industry challenge & outro montage
Episode 247 Pool Nation Podcast: Feeling buried in day-to-day chaos? In this jam-packed episode of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zach the Pool Boy reveal Habit #3 of Highly Successful Pool Pros: Build Systems, Not Just Skills. Discover why documented processes—not the owner’s memory—unlock profit, freedom, and sustainable growth for service, repair, and retail companies.
Edgar and Zach break down a step-by-step blueprint for creating a repeatable training system, preview the business-first course lineup at the 2025 Pool Nation Conference, and share upcoming dates for the Pool Nation Awards and Women’s Summit. Whether you run 20 pools or 2,000, you’ll learn practical ways to:
Reduce chemical costs, labor, and burnout with simple checklists
Onboard new techs in days instead of weeks with video-based SOPs
Turn financial metrics into money by knowing your numbers
Boost team performance through accountability and collaborative culture
Perfect for pool service entrepreneurs, route owners, retail managers, and anyone ready to scale smarter.
Episode Timeline
00:00 High-energy intro & sponsor shout-outs
01:30 Zach’s “fine-tuning year” and why 2025 is all about systems
04:30 Key dates: Pool Nation Awards nominations (June 18) & Women’s Summit (Aug 21-22)
05:30 Sneak peek: Business-focused courses at the 2025 Pool Nation Conference
11:00 Talent Life Cycle & leadership tracks with Doreen King
15:00 Habit #3 deep dive—why scalable systems beat heroics every time
25:00 Real-world examples: daily route checklists, inventory par levels, communication logs
33:00 4-Step Training Blueprint: Identify ➜ Create Materials ➜ Schedule ➜ Document & Review
52:00 Final takeaways: freedom through systems & building a machine that runs without you
59:00 Teaser: customer-retention systems coming in the next episode
In Episode 246 of the Pool Nation Podcast, Edgar, John, and Zac spill the tea on huge announcements shaping the future of Pool Nation and the pool industry as a whole.
We kick things off by welcoming a new visionary partner, Nidec US Motors, whose innovative approach and focus on education align perfectly with our mission. You’ll hear why this partnership couldn’t come at a better time as pool pros face new challenges with variable speed motor regulations across the country.
Next up, a major milestone for Pool Nation — we officially welcome Doreen King as our new VP of Business and Leadership Development! Doreen shares her incredible journey, career insights, and how she will help us elevate our business education to help pool pros thrive in every stage of their journey — from running solo routes to scaling empires.
The team breaks down the brand-new Pool Nation Path to Growth and Roadmap, unveiling how this strategic framework will support pool pros at each phase of their business evolution. From fundamentals to executive leadership, we’ve built a roadmap to take your business — and YOU — to the next level.
Plus, hear about:
✅ The Executive Edge — a powerful new way to access personalized business and leadership consulting through Pool Nation.
✅ Women’s Summit 2025 — registration is open and already filling up fast!
✅ The Pool Nation Conference — why this will be the only conference focused entirely on the business side of your pool business.
If you’re ready to elevate your mindset, sharpen your leadership skills, and scale smarter, this is a can’t-miss episode.
⏰ Timestamps[00:00] - Introduction & Studio Vibes
Meet Spider, shoutouts, and kicking off the live show energy.
[06:20] - Healthy Mind, Healthy Biz
Zach shares how small changes in health impact stress and business clarity.
[12:50] - Exciting Announcements
Welcoming new visionary partner: Nidec US Motors.
[22:12] - A Major Addition to Pool Nation
Introducing Doreen King as VP of Business & Leadership Development.
[31:30] - Doreen’s Story
From hospitality and corporate leadership to Pool Nation — her journey and why she said "yes."
[45:55] - The Vision Behind Pool Nation
John and Zach reflect on the 10-year vision and why Doreen fits perfectly.
[57:00] - The Path to Growth
Doreen explains the 4 phases of pool business and what skills each stage demands.
[01:10:48] - The Pool Nation Roadmap
How the Fundamentals, Accelerator, Essentials, and Advantage tracks work and why they matter.
[01:23:00] - Executive Edge
Introducing a new consulting and training solution for pool pros at every level.
[01:28:00] - Final Thoughts
Why this matters, how it elevates the industry, and where you can get involved.
In episode 245 of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas rip the curtain off the five habits that separate average pool service companies from industry superheroes.
After some laugh-out-loud banter about rental-property stress, sleepless nights, and the wild Shannon Sharpe lawsuit, the crew dives deep into Habit #2: Investing in Learning and Education—showing you how constant learning transforms stress-filled service calls into profitable, confidence-boosting wins.
You’ll learn:
Why mastering new tech, chemistry, and business skills instantly boosts authority and lets you charge premium prices.
How to turn every class, boot camp, or podcast into cash-generating “aha” moments (even if you’ve heard the topic before).
The mindset shift that eliminates backyard anxiety forever—so you can solve ANY problem without second-guessing.
Real-world stories: pop-up heads, phantom spa leaks, and the in-floor check-valve fix seven other companies missed.
Plus:
Pool Nation Awards timelines, Women’s Summit dates, and the upcoming $10K Pool Pro Championship.
Why Google’s AI revenue surge matters to pool pros.
Sponsor shout-outs packed with tools that cut costs and fatten margins.
Listen in, level up, and start using education as a profit multiplier today.
Timestamps
Timecode Segment
01:00 Edgar, John & Zach recap the week: rental house sold, no-sleep winds, Shannon Sharpe drama
07:00 The hidden stress of unfinished to-dos—and why focus matters
11:30 Pool Nation event rundown: Awards nominations, Women’s Summit, $10K Championship
18:50 Habit #1 recap: Knowing Your Numbers
24:00 Deep dive—Habit #2: Investing in Education
32:45 Phosphate “aha” moments & why old-school thinking kills growth
38:10 How lifelong learning builds brand authority and premium pricing power
44:20 Train-the-Trainer stories: beating stage fright and sharpening your saw
49:30 Real-world case study: the spa leak seven companies couldn’t fix
56:00 Sponsor break (SPPA, Pool Invoice, Blu-Ray XL, AquaStar, Natural Chemistry, Raypak, Hayward)
60:30 Final thoughts: turning knowledge into marketing gold
63:40 Teaser: next week’s big Pool Nation Conference reveal
In episode 244 of the Pool Nation Podcast, Edgar, John, and Zac dive into the first of the 5 Habits of Highly Successful Pool Pros—and it's the one that most pool pros overlook: Knowing Your Numbers. From understanding your cost of service to building a business with purpose, we break down what sets thriving companies apart from those just grinding day to day.
Whether you're managing 40 pools or scaling to 13,000, this habit is the foundation of profitability and long-term success. Plus, hear wild stories from Coachella Fest chaos, ducks in pools, and John’s analogy that will have you thinking differently about your business horsepower.
🚨 Bonus: We announce the return of the Pool Nation Awards, the Women's Summit, and the brand-new Filthy Five series—covering the worst habits pool pros need to break.
✅ Perfect for service techs, repair pros, and business owners ready to level up their pool business.
⏱️ TIMESTAMPS:
00:00 – Intro: Edgar botches the intro and adds “flavor”
03:15 – John breaks down Coachella chaos and AirBnB pool nightmares
14:30 – The Five Habits of Highly Successful Pool Pros (overview)
17:45 – John suggests: Let’s do “The Filthy Five” next!
19:00 – Habit #1: They Know Their Numbers
25:30 – Why most pool pros grind hard but don’t grow
29:10 – John’s “horsepower vs. traction” analogy 🔥
34:00 – Why knowing your cost of service is a game-changer
38:00 – The dangerous grind: scaling without clarity
43:00 – Zach’s early journey of avoiding financials
48:00 – How tracking numbers saved Zach’s business
53:10 – John: “We’re not a charity—we’re a business.”
59:30 – Eric’s takeaway: Trade shows break the grind
1:02:15 – Rich: “The biggest room is the room for improvement”
1:05:00 – Final Thoughts: Track it, manage it, profit from it
1:09:00 – Preview of next episode: Habit #2 and beyond
1:10:00 – Sign-off: Zach owes John and Edgar $18 each 😂
🎧 Listen now and start building a business that thrives, not just survives.
🔗 Visit PoolNationPodcast.com for episodes, boot camps, and more!
In episode 243 of the Pool Nation Podcast, we dive deep into the recent Pool Nation Boot Camps at Heritage Pool Supply and Raypak Headquarters in Oxnard, California. Edgar and Zac break down key moments from both events, including highlights from the $10,000 Pool Pro Repair Tech Challenge qualifiers, hands-on training with automation and heaters, and powerful business education sessions focused on leadership, KPIs, and cost of service.
Hear real stories from pool pros who traveled from across the country—Arizona, Florida, Tennessee, Georgia, New York—to invest in their businesses and grow their teams. We also talk about the rise of team-focused training, peer-to-peer networking, and the kind of education that goes beyond the technical side of pool service and repair.
Plus, we introduce a new topic for our next podcast series: The 5 Habits of Highly Successful Pool Professionals—a deep dive into the traits that separate good pool pros from great business leaders in the pool industry.
Whether you're a pool service tech, repair pro, or business owner looking to scale, this episode is packed with inspiration, insights, and practical takeaways you can use today.
Powered by our amazing partners: SPPA, BluRay XL, AquaStar Pool Products, Natural Chemistry, Raypak, Hayward, Heritage Pool Supply, Poolside Tech, and Pool Brain.
Timestamps:
- [00:00:00] – Podcast Intro
- [00:01:00] – Edgar and Zac talk life updates: college visits and real estate transitions
- [00:04:00] – Recapping the Heritage Boot Camp: attendance, energy, and team participation
- [00:08:00] – Employee engagement, team-building, and national attendees
- [00:12:00] – Hands-on training: wiring automation, heater repair, teamwork at the stations
- [00:16:00] – Business education: foundational leadership principles for every business stage
- [00:20:00] – Doreen’s leadership framework tied to the 4 business phases
- [00:22:00] – Touring Gold Medal Pools: operations, systems, and culture
- [00:24:00] – Matrix training recap: operational KPIs, financial KPIs, and business fundamentals
- [00:26:00] – Accountability training: driving real results after training
- [00:33:00] – Raypak Boot Camp Recap: intimate vibe, deep heater training, and IPSA support
- [00:39:00] – Hot Room at Raypak: live fire heater testing and manometer training
- [00:43:00] – Automation training with The Attendant: streamlined, hands-on experience
- [00:45:00] – Business day at Raypak and why attendance exceeded expectations
- [00:49:00] – Championship qualifiers: energy, pressure, and standing ovation moments
- [00:55:00] – Upcoming podcast preview: The 5 Key Habits of Successful Pool Pros
- [00:58:00] – Final thoughts and gratitude for attendees, sponsors, and the Pool Nation family
In Episode 242 of the Pool Nation Podcast Get ready to laugh, learn, and level up in this Best of 2024 - Part 1 episode of the Pool Nation Podcast! We’re taking you on a wild ride through the most unforgettable moments of the year – from highway shoutouts and Yelp horror stories to golden advice on running a successful pool business.
We highlight the community spirit of Pool Nation, feature inspirational journeys from retail pros, and dive into powerful strategies on handling complaints, growing your brand through social media, and innovating your business during tough times (yes, even during the tab shortage!).
🚨 Don’t miss this jam-packed episode full of laughs, learning, and legendary guests!
00:00 – Intro: Welcome to the Pool Nation Podcast
00:50 – Jay Breakfield freeway story & Instagram shoutout
02:15 – Big shoutout to Jeanette – Pool Nation family
03:00 – Interview: Eugene Lockman – “Chlorine and Cashflow”
04:45 – How to handle customer complaints (and the Yelp nightmare)
07:00 – Turning problems into opportunities and loving your customers
08:00 – Nathan joins the podcast and “solves world hunger”
09:15 – Doreen King & Leanne De Jesus join the show – leadership, influence, and podcast debuts
10:00 – Pool Pro Magazine’s 30 Under 40 Winners
11:00 – Zach’s Black Onyx bracelet saga and bad mojo continues…
12:30 – Megan Kendrick joins the show in person
13:15 – Dustin Anderson, Danielle Barr & studio shoutouts
15:00 – Behind the scenes of the photo shoot fail (Poo shirt alert!)
16:30 – Zach, John, and Leanne reunite in Texas – mini road trip meltdown
18:30 – Bootcamp class preview: Hiring Right with Leanne
21:00 – Jeanette spotted on magazine cover at Texas Pool Supply
22:00 – Real talk on car sickness, old photos, and John’s driving
26:30 – Podcast with Omar & Todd (Aquastar) – giveaways, events & banter
29:00 – Failing at promo: the audience tells us what to fix
32:00 – In-studio with Academy Pool Supply (Retailer of the Year)
39:00 – Social media strategy and content that actually works
41:30 – The power of video and building trust before the sale
43:00 – Building long-term customer loyalty through quality installs
45:00 – Back-to-back sponsor shoutouts
48:00 – Javier Pian – 1987 to now: 30+ years of professionalism
54:00 – Damien & Sarah’s $75K idea: Renting liquid chlorine systems
57:00 – Raypak Training Team joins live – Brad, Dave, Ken, and TJ
In Episode 241 of the Pool Nation Podcast join industry veterans Edgar De Jesus, John JJ Flawless, and Zac the pool boy Nicholas on this power-packed episode of the Pool Nation Podcast, where they dive deep into the impact of new tariffs on the pool service industry. Discover how rising costs on chemicals, pumps, motors, and more can affect your profit margins—and learn actionable strategies to stay ahead of the game!
In this episode, our hosts share insider tips on:
• Tariff Breakdown & Price Increases: How tariffs could mean 20-50% hikes on key pool products, and what that means for your bottom line.
• Inventory & Pricing Strategies: The importance of tracking expenses in real time, maintaining the right stock, and locking in costs before prices surge.
• Customer Communication & Relationship Building: Proven methods to transparently communicate changes to your customers, ensuring trust and long-term loyalty.
• Business Growth Tactics: Insights on leadership, operational efficiencies, and adjusting pricing to fuel expansion—even in uncertain times.
Time Stamps:
[00:00:00] Intro & Welcome: Get introduced to the Pool Nation Podcast and our seasoned hosts.
[00:01:00] Meet the Hosts: Edgar, John JJ, and the ever-energetic Zach set the stage.
[00:02:00] Event Prep & Bootcamp Insights: Zach shares his hectic pre-event schedule and what to expect at the Heritage Bootcamp.
[00:04:00] Business & Technical Tracks: A sneak peek into the dual-track bootcamp covering leadership, operations, and technical training.
[00:08:00] Tariff Deep Dive: An explanation of the new tariffs affecting imported pool products.
[00:10:00] Impact on Product Pricing: Discussing how cost increases on chemicals and equipment could hit hard.
[00:13:00] Proactive Cost Management: The need for continuous cost tracking and avoiding the “rear view mirror” approach.
[00:17:00] Adjusting Pricing Strategies: Tips on reevaluating and adjusting service rates to maintain profitability.
[00:23:00] Communication Tactics: How to keep your customers informed and build strong relationships.
[00:29:00] Networking & Reps: Emphasizing the value of strong industry relationships and open communication with suppliers.
[00:34:00] Growth & Pricing Adjustments: Strategies for adapting pricing as your business scales.
[00:41:00] Real Talk on Rate Adjustments: A candid discussion on overcoming the challenges of rising costs.
[00:47:00] Selling Value Over Price: How educating your customers about quality service can set you apart.
[00:56:00] Final Thoughts & Future Outlook: Wrapping up with key takeaways and what to look forward to in upcoming episodes.
Subscribe and tune in every Friday at 9:00 AM Pacific for the latest trends, product insights, and training tips to help you become a nation of pool pros. Stay informed, get proactive, and keep your business thriving even when times are tough!
Welcome to Episode 240 of the Pool Nation Live Podcast – your ultimate insider guide to the pool service and repair industry! In this action-packed episode, host Edgar De Jesus (the reigning Marco Polo champion) teams up with co-host John JJ Flawless and Zac "the pool boy" Nicklas to dive deep into the challenges and trends shaping the pool business today. With over a decade of industry expertise, the team dissects the impact of new tariffs on imported pool products, rising equipment costs, and the crucial need to know your numbers in today’s competitive market.
Not only do they tackle serious topics—like how tariffs on chemicals, pumps, motors, and LED lights can squeeze profit margins—but they also sprinkle in plenty of humor and lively banter. From playful jabs about belts and beards to candid discussions on customer experience and operational efficiencies, this episode delivers actionable insights to help pool pros adjust their pricing strategies and protect their bottom line in an ever-evolving economic landscape.
Episode Timeline:
00:00 – 03:00: Introduction & Banter
• Meet Edgar, John, and Zach, and enjoy a fun exchange on belts, beards, and pool pro personas.
03:00 – 06:00: Branding & Industry Vibes
• Discussion on personal branding, pool industry images, and the spirit of Mr. Universe.
06:00 – 10:00: Tariffs Explained
• A clear breakdown of what tariffs are, how they work, and why they matter for pool products.
10:00 – 15:00: Impact on Profit Margins
• Deep dive into how tariffs are driving up costs on everything from pool equipment to chemicals and what that means for your pricing strategy.
15:00 – 20:00: Tracking Your Numbers
• Best practices for monitoring job costs, adjusting quotes, and staying ahead of rising expenses.
20:00 – 25:00: Enhancing Customer Experience
• Tips on maintaining a competitive edge through operational efficiencies and exceptional service.
25:00 – 30:00: Final Thoughts & Call to Action
• Wrap-up with final insights, sponsor shout-outs, and advice on preparing your business for ongoing challenges.
Tune in for expert insights, real-life strategies, and plenty of laughs to help your pool business thrive—even when the going gets tough. Don’t miss this must-listen episode that’s both informative and entertaining. Subscribe now and join the Pool Nation family every Friday at 9:00 AM Pacific for your weekly dose of pool talk!
In this power-packed episode 239 of the Pool Nation Podcast, host Edgar De Jesus, along with co-hosts JJ Flawless and Zac “the Pool Boy” Nicholas, break down the ultimate blueprint for scaling your pool business into a thriving empire. Discover insider strategies on leadership, team building, operational efficiencies, and creating a winning company culture—essential for any pool pro aiming for the 250+ pool stage. Whether you're looking to sharpen your management skills, boost customer retention, or get the lowdown on the upcoming Pool Pro Championship and bootcamp events, this episode delivers actionable insights and real-world experiences that you won’t want to miss!
Time Stamps:
- 00:00 – 00:01: Introduction & welcome to the Pool Nation Podcast
- 00:01 – 00:02: Kicking off “Cracking the Code” – the journey toward a pool empire
- 00:02 – 00:03: Real talk: Morning updates, gym stories, and setting the tone
- 00:03 – 00:06: Diving into industry challenges, new streaming experiments, and bootcamp insights
- 00:06 – 00:08: Bootcamp & championship details: Hands-on classes, business tracks, and more
- 00:08 – 00:10: Inside scoop on the Pool Pro Championship, dynamic leaderboards, and real-time scoring
- 00:10 – 00:13: Travel tales, networking insights, and innovative pool tech updates
- 00:13 – 00:18: Deep dive into success keys: Leadership, team management, and balancing internal vs. external customers
- 00:18 – 00:22: Cultivating a culture of excellence & accountability in your business
- 00:22 – 00:29: Unpacking leadership styles – feared, loved, and the respected leader you need to be
- 00:29 – 00:34: Overcoming challenges in promoting from within & training future leaders
- 00:34 – 00:40: Strategies to scale up: Efficient systems, delegation, and real-world management
- 00:40 – 00:45: Final thoughts on pushing boundaries, inspiring your team, and embracing the empire stage
- 01:03 – 01:04: Wrap-up, shoutouts, and a sneak peek at upcoming events
Discover insider strategies on leadership, team building, operational efficiencies, and creating a winning company culture—essential for any pool pro aiming for the 250+ pool stage. Whether you're looking to sharpen your management skills, boost customer retention, or get the lowdown on the upcoming Pool Pro Championship and bootcamp events, this episode delivers actionable insights and real-world experiences that you won’t want to miss!
In episode 238 of the Pool Nation Podcast , host Edgar de Jesus – along with co-host John JJ Flawless and Zac the Pool Boy – dives deep into the journey of transforming a small pool service business into a full-scale empire. The conversation covers the ups and downs of growth, from early hustle to mastering delegation, leadership, and team building in the “empire phase.” Listeners get a mix of valuable business insights, personal anecdotes (yes, even about aging and the perils of old man glasses!), and a behind-the-scenes look at the challenges and rewards of scaling a pool business.
Chapters & Timestamps:
- [00:00] Intro & Welcome
Meet Edgar, John, and Zac as they kick off the episode with a warm welcome and a lighthearted introduction to the pool pros lifestyle. - [00:01] Meet the Hosts
Edgar introduces himself as the reigning champion of Marco Polo and brings on John – the fastest netter in the West – and Zac the Pool Boy, setting the tone for a candid, fun discussion. - [00:02 – 00:05] Banter & Personal Stories
The hosts share humorous insights on aging, new glasses, and everyday struggles, giving a personal touch that resonates with anyone balancing business growth and life changes. - [00:11] Upcoming Events & Bootcamp Details
Edgar outlines the upcoming Heritage Bootcamp in Dallas and previews the 10,000 Pool Pro Challenge, offering details on hands-on training sessions, business strategy classes, and qualification events for pool pros. - [00:19 – 00:25] The Business Growth Journey
A deep dive into the evolution of a pool business—from the foundational phase to the balancing act and scaling stages, culminating in the empire phase. The hosts discuss the transition from doing everything yourself to strategically building a team. - [00:26 – 00:33] Overcoming Leadership Challenges
Conversation turns to the critical elements of successful delegation, empowering employees, and the importance of trust and structured systems to keep the business thriving as it grows. - [00:38 – 00:42] Leadership Lessons & Final Thoughts
Reflecting on personal experiences and drawing inspiration from leadership legends, the discussion emphasizes learning from mistakes and nurturing employee growth without micromanaging. - [00:55] Outro & Next Steps
Edgar wraps up the episode with reminders about bootcamp registrations, the Pool Pro Challenge, and upcoming live Instagram sessions, inviting listeners to join the community and keep the conversation going.
Throughout the episode, the hosts balance humor with hard-hitting advice on managing growth, fostering a strong team culture, and stepping back from day-to-day tasks to focus on long-term business strategy. Whether you’re a seasoned pool pro or just starting out, this episode is packed with actionable insights to help you elevate your game.
E-237 of the Pool Nation Podcast - Welcome to the Feb 28 Pool Nation podcast—the go-to resource for pool service, repair, and industry insights. In this extensive episode, host Edgar DeJesus, along with co-hosts John JJ Flawless and Zach the Pool Boy (plus special guest Spider), dive deep into the world of Calcium Hypochlorite (Cal Hypo). Learn about its history, production, and why it’s the powerhouse sanitizer in both residential and commercial pools. The conversation covers everything from the technical chemistry and safe handling of Cal Hypo to the exciting details of the upcoming $10K Pool Pro Challenge and hands-on bootcamps in Texas and California. Whether you’re a seasoned pool professional or just getting started, this episode is packed with expert insights, actionable tips, and a healthy dose of industry banter to help you elevate your pool business and service game.
00:00:00 – Intro: Welcome to the Pool Nation podcast; Edgar introduces the show, the hosts, and sets the stage for a deep dive into pool industry topics.
00:01:00 – Host & Guest Introductions: Edgar, John, and Zach introduce themselves and welcome special guest Spider, highlighting the pool pro spirit.
00:02:00 – Sponsor Shoutouts: A thank you to visionary partners like SPPA, Blu ray Excel, AquaStar, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, and Pool Marine.
00:03:00 – Live Banter & Weather Chat: Casual conversation about cold Texas weather, energy levels, and a preview of the day’s discussion.
00:04:00 – Personal Updates & Humor: Light-hearted exchanges on personal energy, filters, and humorous banter among the hosts.
00:05:00 – Bootcamp Announcements: Edgar previews the Heritage Bootcamp in McKinney, Texas, detailing the hands-on training in pumps, filters, wiring, and business courses.
00:07:00 – Technical Deep Dive Begins: Introduction to the Pool Pro Challenge and qualifiers; discussion on scoring, judging, and the upcoming Las Vegas championship.
00:08:00 – Cash & Competition Talk: Funny moments about the $10K prize, cash props, and the promise of big bragging rights for winners.
00:09:00 – Championship & Qualifier Details: Explanation of the competition structure, qualification rounds in McKinney and Oxnard, and the automated leaderboard system.
00:10:00 – Manuals & Safety Protocols: Emphasis on reading manufacturer manuals to ensure proper dosing and safety during the challenges.
00:12:00 – Business & Training Courses: Overview of additional bootcamp events (including the Raypak bootcamp) focused on business efficiency and operational strategies.
00:13:00 – Community & Awards: Discussion about the Pool Nation Award, celebrating pool pros by the pool pros, and the importance of community recognition.
00:14:00 – Transition to Cal Hypo Deep Dive: Introduction to the educational segment on Calcium Hypochlorite (Cal Hypo) and its significance in pool sanitation.
00:17:00 – Meet the Solenis Team: Shay Parker and Robbie Walker introduce themselves and share insights on Solenis’ role in water treatment and pool chemistry.
00:18:00 – Industry Legacy & Personal Stories: Personal anecdotes and the evolution of pool maintenance from the early days to modern methods.
00:19:00 – The Journey Begins: Discussion on career paths, regional pride, and the importance of pool chemistry expertise.
00:20:00 – Cal Hypo Fundamentals: Detailed explanation of what Cal Hypo is, from its raw materials to its manufacturing process and grading for industrial vs. residential use.
00:21:00 – Solenis Overview & Impact: In-depth look at Solenis, its global presence, and how its product portfolio supports various water treatment applications.
00:22:00 – Product Portfolio & Brands: Conversation on recognizable brands under Solenis, including Pool Life, Bacquacil, Serona, and equipment like feeders and granulated chlorine.
00:24:00 – Cal Hypo Production Process: How Cal Hypo is made—from the chlorinated lime paste to granulated pool chlorine and slow-dissolve tablets.
00:26:00 – Historical Insights: A look back at the origins of Cal Hypo in the 1700s and its evolution into a staple sanitizer in pools since the early 1900s.
00:27:00 – Early Uses & Medical Anecdotes: Discussion on Cal Hypo’s early applications in disinfecting wounds and treating potable water during wartime.
00:28:00 – Transition into Pool Use: How Cal Hypo became popular for pool sanitation, replacing older methods and revolutionizing water treatment.
00:29:00 – Disaster & Industrial Applications: Broader applications of Cal Hypo in flood treatment, chicken processing, and industrial cleaning.
00:30:00 – Cal Hypo in Commercial Pools: Insights into why commercial pools favor Cal Hypo for its efficiency and smaller storage footprint.
00:31:00 – Efficiency & Storage Benefits: Explanation of Cal Hypo’s high available chlorine concentration and its impact on shock treatments.
00:32:00 – Comparative Advantages: Comparing Cal Hypo with sodium hypochlorite in terms of chlorine content and storage efficiency.
00:33:00 – Rapid Reaction & Algae Control: How a small dosage of Cal Hypo provides a significant chlorine boost for breaking down chloramines and algae.
00:34:00 – Safety in Commercial Settings: Discussion on non-stabilized chlorine options for commercial pools and related safety considerations.
00:35:00 – Stabilizer Effects & Regulations: The impact of stabilizers on chlorine efficiency and varying state regulations regarding pool water treatment.
00:36:00 – Managing Calcium Levels: Addressing concerns about calcium buildup and the real-world effects of Cal Hypo dosing on water chemistry.
00:37:00 – How Cal Hypo Works: The chemistry behind Cal Hypo—its breakdown into hypochlorous acid and hypochlorite ion and its role as a sanitizer.
00:38:00 – Byproducts & Alternatives: Discussion on cyanuric acid buildup in other chlorine forms versus Cal Hypo’s benefits.
00:39:00 – Sponsor Break #1: First round of sponsor messages from SPPA, Pool Invoice, Blu ray XL, and more.
00:40:00 – Sponsor Break #2: Additional sponsor highlights focusing on innovative pool products and tools.
00:41:00 – Back to Technical Talk: Transition back to discussing Cal Hypo specifics and listener Q&A.
00:43:00 – pH & Cal Hypo Characteristics: Insights into Cal Hypo’s high pH (around 11–12) and its effects on pool water chemistry.
00:44:00 – Optimizing Water Chemistry: Best practices for maintaining ideal pH and alkalinity levels when using Cal Hypo.
00:45:00 – Key Benefits: Discussion on the unique sparkle and clarity Cal Hypo provides to pool water.
00:46:00 – Shock Treatment & Algae Control: How Cal Hypo serves as an effective shock treatment and aids in algae elimination.
00:47:00 – Borates & Chemical Interactions: The role of borates in enhancing Cal Hypo performance and suppressing unwanted growth.
00:48:00 – Addressing Misconceptions: Tackling common concerns about calcium buildup and clarifying real versus perceived impacts.
00:49:00 – Managing Hard Water: Strategies for pool pros dealing with high-calcium tap water and maintaining balanced LSI levels.
00:50:00 – Multiple Sanitizer Approaches: Emphasizing that no single method fits every pool—choosing the right tool for the job.
00:51:00 – Diverse Toolset Discussion: Comparing different sanitation methods (bleach, trichlor, dichlor, Cal Hypo) for varied pool scenarios.
00:52:00 – Cyanuric Acid & Dosing Considerations: The importance of managing byproducts and maintaining proper chemical balance.
00:53:00 – Filtration & Calcium Management: How proper backwashing minimizes calcium accumulation in the pool water.
00:54:00 – Real-World Impact: Clarifying that Cal Hypo’s calcium contribution is gradual and manageable through filtration.
00:55:00 – Liner Safety Q&A: Addressing listener questions on whether Cal Hypo can bleach pool liners when used correctly.
00:56:00 – Proper Dosing Practices: The importance of broadcasting Cal Hypo rather than pre-dissolving it, to avoid hazardous reactions.
00:57:00 – Dosing Safety Tips: Explaining why pre-dissolving in a bucket can be dangerous and the benefits of proper application.
00:58:00 – Handling Cloudiness: Tips on resolving temporary cloudiness through proper circulation and pH adjustments.
00:59:00 – Ensuring Even Distribution: Best practices for achieving clear water after dosing with Cal Hypo.
01:00:00 – Temperature & Saturation Effects: How environmental factors affect the dissolution and clarity of Cal Hypo.
01:01:00 – Final Chemistry Insights: Recap of key factors like pH, alkalinity, and temperature for optimal pool water clarity.
01:02:00 – Distribution & Circulation: Emphasizing the need for proper mixing to avoid localized high concentrations.
01:03:00 – Storage & Handling Guidelines: Detailed safety and DOT regulations for storing and transporting Cal Hypo.
01:04:00 – Vehicle Safety & Segregation: Tips on safely segregating chemicals in service vehicles and preventing cross-contamination.
01:05:00 – DOT Regulations Reminder: Overview of weight limits and container size rules for hazardous materials transport.
01:06:00 – Container & Transport Limits: Additional safety guidelines for handling larger quantities of Cal Hypo.
01:07:00 – Sponsor Break #3: Final sponsor messages highlighting products and services for pool professionals.
01:08:00 – Sponsor Break #4: Continued sponsor highlights from industry partners, supporting pool business growth.
01:09:00 – Sponsor Break #5: More sponsor messages and promotions to keep you up-to-date with the latest tools.
01:10:00 – Technical Recap: Summarizing the key takeaways on Cal Hypo application, water chemistry, and safety.
01:11:00 – Final Banter & Money Talk: Humorous exchanges on cash props and the pool pro lifestyle.
01:12:00 – Final Thoughts: Wrap-up discussion on the importance of education, safety, and innovation in pool maintenance.
01:13:00 – Personal Reflections: Hosts share final reflections on the evolution of pool chemistry and industry legacy.
01:14:00 – Final Wrap-Up: Closing remarks, gratitude to guests, and a reminder to stay educated and safe on the job.
01:15:00 – Outro: Thank you for listening! Stay connected with Pool Nation for more expert pool repair tips and industry news.
01:16:00 – End of Podcast.
Dive in, subscribe, and make waves in your pool service and repair career with Pool Nation!
Episode 236 of the Pool Nation podcast—your ultimate resource for pool service, pool repair, and the latest pool industry insights. In this action-packed episode, hosts Edgar de Jesus, John JJ Flawless, and Zac the Pool Boy share insider tips on scaling your pool business, optimizing pool software, and excelling in technical repairs. Get the scoop on the upcoming $10K Pool Pro Championship, hands-on pool bootcamps in Texas and California, and innovative strategies to boost efficiency and safety in your work. Whether you’re a seasoned pool technician or just starting out in the pool service industry, this episode is packed with actionable advice, expert insights, and a community-driven passion for pool excellence. Tune in now to learn how to make waves in the pool repair and service world!
Timestamps:
00:00:00 – Introduction: Welcome to the Pool Nation podcast with an overview of today’s pool industry topics.
00:01:00 – Championship Announcement: Details on the $10K Pool Pro Championship and how pool pros can join the competition.
00:02:00 – Lighting & Tech Setups: Behind-the-scenes insights into on-air lighting challenges and professional pool tech setups.
00:03:00 – Live Banter: Candid moments and humorous exchanges that make this podcast a must-listen for pool professionals.
00:07:00 – Bootcamp Details: Essential information about the Heritage Bootcamp in McKinney, Texas for pool repair training.
00:09:00 – Business & Software Insights: Discussion on scaling your pool business with innovative routing and billing software solutions.
00:11:00 – Pool Brain Demo: In-depth look at cutting-edge pool management software designed specifically for the pool service industry.
00:17:00 – Facility Walkthrough: Preview of Gold Medal Pools and hands-on training sessions that sharpen your pool repair skills.
00:20:00 – Oxnard Bootcamp Announcement: Details about the follow-up bootcamp event in Oxnard, California, for further pool training.
00:21:00 – Championship Registration: Step-by-step guide on registering for the Pool Pro Championship and qualifying rounds.
00:27:00 – Competition Rules & Safety: Overview of strict safety guidelines, standardized tools, and the scoring system for fair play.
00:31:00 – Qualifier Rounds: Explanation of the elimination rounds designed to ensure top-quality pool repair skills.
00:40:00 – Final Challenge Preview: Introduction to the mystery challenge that tests adaptability and precision in pool repairs.
00:43:00 – Sponsor Spotlight: Key messages from top industry sponsors, including SPPA, Pool Invoice, Blu ray XL, Aquastar, Natural Chemistry, Raypak, and Hayward.
00:47:00 – Championship Strategy: Final thoughts on balancing speed, accuracy, and safety to excel in pool repair competitions.
00:55:00 – Registration Reminder: Important details on securing your spot for the championship and upcoming pool training events.
01:00:00 – Final Sponsor Messages: Last sponsor highlights and a recap of the latest pool service innovations.
01:05:00 – Final Thoughts & Next Steps: Closing insights from the hosts and a preview of future pool industry events and training sessions.
01:09:00 – Outro: Thank you for listening! Stay connected with Pool Nation for more expert pool repair tips and industry news.
Dive in, subscribe, and make waves in your pool service and repair career with Pool Nation!
Episode 235 of the Pool Nation Podcast - Join John JJ Flawless, Zac “Pool Boy” Nicholas, and Edgar on this action-packed episode of the Pool Nation Live Podcast as they dive deep into the scaling phase—the critical stage where pool companies transition from a one-person operation to building a thriving team and a sustainable empire. In this episode, our experts share real-world insights on leadership, delegation, financial management, customer communication, marketing strategies, and operational efficiency. Whether you’re managing 40 pools or scaling to hundreds, learn how to overcome growing pains, maintain service quality, and plan for long-term success in the competitive pool service industry.
Key topics include:
- Transitioning from working in your business to working on your business
- Hiring, training, and retaining a strong team
- Delegating effectively and building leadership skills
- Implementing systems, processes, and financial KPIs
- Enhancing customer communication and scaling marketing efforts
- Preparing for challenges, optimizing operational efficiency, and planning your exit strategy
This episode is packed with actionable strategies to help pool pros at every stage of growth. If you’re ready to level up your pool business and build an empire, this episode is for you!
Time Stamps:
- 00:00 – 00:01 | Introduction & Welcome
Meet our hosts and get an overview of today’s focus on the scaling phase of your pool business. - 00:01 – 00:02 | The Four Phases of Pool Business Growth
Recap of the foundational and balancing stages leading up to scaling. - 00:02 – 00:03 | Personal Phases & Setting the Stage
Zach shares his personal experience with business phases and challenges. - 00:03 – 00:04 | Western Pool & Spa Show & Budget Talk
Discussion about upcoming events and planning for growth. - 00:04 – 00:05 | Defining the Scaling Phase
Exploring the challenges of hiring your first employee and expanding operations. - 00:05 – 00:07 | Transitioning to Leadership
How to shift from doing the work yourself to leading a team and focusing on strategy. - 00:07 – 00:09 | Building Leadership Skills
Insights into delegation, training, and leading by example in your pool business. - 00:09 – 00:11 | Team Building & Delegation
Strategies for recruiting, onboarding, and empowering your employees. - 00:11 – 00:13 | Outsourcing & Maintaining Service Consistency
The benefits of delegating tasks like bookkeeping and standardizing service quality. - 00:13 – 00:15 | Creating Processes & Standard Operating Procedures (SOPs)
How effective SOPs can ensure consistent customer service and efficient operations. - 00:15 – 00:17 | Financial Oversight & Tracking Expenses
Discussion on managing financial KPIs, tracking chemical costs, and cash flow. - 00:17 – 00:19 | Enhancing Customer Communication
Tips on maintaining strong customer relationships and effective communication. - 00:19 – 00:21 | Scaling Marketing Efforts
Transitioning from organic growth to strategic, paid marketing campaigns. - 00:21 – 00:23 | Preparing for Unexpected Challenges
Building contingency plans and managing operational challenges as you grow. - 00:23 – 00:25 | Cultivating a Long-Term Vision & Exit Strategy
Planning your future, setting goals, and preparing for eventual exit or expansion. - 00:25 – 00:27 | Fostering Team Collaboration & Culture
How to build a collaborative, high-performance team culture to retain talent. - 00:27 – 00:29 | Maximizing Operational Efficiency
Practical tips to streamline operations and reduce redundancies. - 00:29 – 00:33 | Final Thoughts on Efficiency & Growth
Wrapping up key strategies for scaling your pool business effectively. - 00:33 – 00:39 | Sponsor Break
Hear from our industry partners including SPPA, Pool Invoice, Blu-ray XL, Aquastar, Natural Chemistry, Ray Pak, and Hayward. - 00:39 – 00:41 | Post-Sponsor Recap & Final Takeaways
Final insights on leadership, delegation, and business scaling. - 00:41 – 00:43 | Announcements & Business Matrix Details
Learn about our new Business Matrix group for pool pros and upcoming events. - 00:43 – 01:01 | Outro & Next Episode Preview
Closing remarks and a sneak peek into our next podcast on the Western Pool & Spa Show.
Optimize your pool business growth by listening to expert advice from those who have been in your shoes. Subscribe now to the Pool Nation Live Podcast and join our community of pool pros committed to excellence and expansion!
In Episode 234 of the Pool Nation Live Podcast, hosts Edgar De Jesus and Zac dive deep into Phase Two: The Balancing Act—the crucial stage when your pool business jumps from 40 to 80/90 pools. Learn how to scale your pool service without sacrificing quality, streamline your processes, optimize your time management, and prepare for employee expansion. Whether you're focused on diversifying revenue streams, mastering customer retention, or managing finances and cash flow, this episode is packed with practical tips and strategies every pool pro needs to succeed in the competitive pool industry.
Join us as we discuss:
- Time Management & Efficiency: How to optimize your daily schedule and set boundaries as your workload increases.
- Maintaining Quality Service: Balancing a growing list of service calls with the high standards your customers expect.
- Streamlining Processes: Tips for automating invoicing, inventory, and communication to save valuable time.
- Preparing for Employee Expansion: Best practices for hiring, training, and onboarding new team members before burnout hits.
- Customer Retention & Diversifying Revenue: Strategies to keep loyal customers, set profitable pricing, and add revenue streams without overextending.
- Financial Management & Long-Term Planning: How to monitor expenses, manage cash flow, and set long-term goals to build a resilient pool business.
This episode also features candid discussions about industry events like the Western Pool and Spa Show, real-life business challenges, and the roadmap to scaling your company from a small operation to a thriving enterprise.
Timestamps:
- [00:00:00] – Introduction: Meet your hosts Edgar de Jesus and Zac, and hear exciting news about the Western Pool and Spa Show.
- [00:01:00] – Western Pool and Spa Show Updates: Travel stories, event previews, and bootcamp announcements.
- [00:04:00] – Event Education Tracks & Bootcamps: Overview of upcoming classes on business efficiency, profit strategies, and financial security.
- [00:10:00] – Recap of the Four Phases: A quick review of the pool business growth stages.
- [00:13:00] – Phase Two: The Balancing Act: Discussion on managing 80–90 pools and the challenges of scaling your operations.
- [00:16:00] – Key Strategies: Time management tips, maintaining service quality, and streamlining your processes.
- [00:27:00] – Preparing for Employee Expansion: Insights into hiring, training, and effective delegation.
- [00:32:00] – Customer Retention Tactics: How to keep your loyal customers and set proper service expectations.
- [00:38:00] – Diversifying Revenue Streams: Evaluating new services and ensuring they add ROI without draining your resources.
- [00:41:00] – Monitoring Finances: Tips for cash flow management and tracking expenses as your business grows.
- [00:48:00] – Redefining Your Marketing Strategy: Building a strong brand identity and targeting high-end clients.
- [00:57:00] – Long-Term Goals & Planning: Setting milestones and crafting a roadmap for future success.
- [01:02:00] – Final Thoughts & Recap: Summarizing essential strategies for managing growth and avoiding burnout.
- [01:15:00] – Sneak Peek: A look ahead to the next episode on Phase Three – The Leadership and Scaling Phase.
In this episode 233 of the Pool Nation Podcast, hosts Edgar de Jesus, John JJ Flawless, and Zac “the pool boy” Nicholas break down the essential business phases every pool service professional must navigate to scale their operation. From mastering the foundational technical skills to transitioning into high-level leadership at the empire stage, this episode is packed with actionable insights, real-life examples, and expert tips to help you boost profitability, streamline operations, and build lasting customer relationships. Whether you’re managing 40 pools or gearing up for 250+ accounts, learn how to set the stage for sustainable growth and financial discipline in the pool service industry.
Timestamps & Key Topics:
- [00:00:00] Introduction & Welcome
Edgar introduces the Pool Nation Podcast, the hosts, and today’s focus on the four phases of every pool pro’s journey. - [00:01:00] Meet Your Hosts
Edgar, John JJ Flawless, and Zach “the pool boy” Nicholas share their industry experiences, humorous banter, and insights into the pool business. - [00:02:00] Industry Updates & Upcoming Events
A sneak peek into the Western Pool and Spa Show, new classes on business and operational efficiencies, and innovative software tools for goal tracking. - [00:03:00] Preparing for Growth & Financial Security
Discussion on mastering financials, tracking expenses, and setting up systems to ensure business stability as you grow. - [00:04:00] The Four Phases of a Pool Pro Business
An overview of the business lifecycle in the pool service industry, setting the stage for a deep dive into each phase. - [00:16:00] Phase 1 – The Foundational Stage
Focus on the early years (around 40-50 pools) where personalized customer service, technical mastery, and quality work set the groundwork for success. - [00:17:00] Phase 2 – The Balancing Act
As workload increases (80-90 pools), learn how to juggle operational demands, customer care, and the challenges of hiring your first employees without burning out. - [00:18:00] Phase 3 – The Scaling Phase
With growth to approximately 130 pools, discover the importance of implementing reliable processes, training new staff, and avoiding quality pitfalls during rapid expansion. - [00:20:00] Phase 4 – The Empire Stage
Transitioning to 200+ pools, the discussion highlights strategic delegation, advanced systems for billing, customer retention strategies, and the evolution from hands-on work to high-level business management. - [00:24:00] Keys to Success & Best Practices
In-depth tips on mastering your craft, establishing consistent processes, building a strong brand, and leveraging networking opportunities to drive referrals and sustainable growth. - [00:28:00] Sponsor Messages & Software Solutions
A word from our sponsors about specialized general liability insurance from SPPA, pool billing software from Pool Invoice, Blu ray XL’s mineral purifiers, Aquastar’s pipeline cartridge filters, and more to boost your business efficiency. - [00:31:00] Final Thoughts & Event Reminders
Edgar and Zac wrap up with actionable takeaways, emphasize the importance of planning for each growth phase, and remind listeners about the upcoming Western Pool and Spa Show and exclusive training sessions.
In episode 232 of the Pool Nation Podcast, Edgar, John, and Zac are joined by Bob Doan and Stan Reznick from Poolside Tech to dive deep into the future of pool automation. Discover how The Attendant is reshaping the pool industry by providing innovative solutions that simplify pool management, save energy, and improve service efficiency.
Bob and Stan share their journey from restaurant tech innovators to pool tech pioneers, revealing how data-driven insights, seamless integration, and dealer-focused support are transforming pool pros' operations. Learn how Poolside Tech empowers pool professionals to deliver unparalleled value to their customers while creating new opportunities for growth and profitability.
Whether you're a pool professional, a homeowner curious about automation, or someone passionate about advancing the industry, this episode will inspire you to think differently about what’s possible in pool care. Plus, hear firsthand stories, exciting product features, and the vision driving the evolution of pool automation.
Tune in now and stay ahead of the curve in the pool industry!
Timeline: [00:00:00] Intro: Welcome to the Pool Nation Podcast! Meet Edgar, John, and Zac as they kick off this exciting episode featuring Poolside Tech. * [00:02:00] Setting the Stage: Zach shares the crazy Texas winter weather story, setting the tone for a lively discussion. * [00:06:00] Guest Introduction: Meet Bob Doan, CEO of Poolside Tech, and Stan Reznick, as they discuss their journey into the pool industry. * [00:14:00] The Attendant's Technology: How The Attendant leverages real-time data, simplifies pool automation, and creates smarter pool systems. * [00:27:00] Dealer Support & Training: A deep dive into how Poolside Tech supports dealers with training, hands-on classes, and on-demand assistance. * [00:36:00] Industry Challenges: Overcoming barriers to entry in a market dominated by major players. * [00:50:00] Innovative Features: Exploring The Attendant's* unique capabilities, including energy efficiency, proactive problem-solving, and seamless integration. * [01:10:00] Practical Applications: Real-world benefits for pool professionals and homeowners, from reduced callbacks to enhanced customer service. * [01:24:00] Final Thoughts: Bob and Stan share their vision for the future of pool automation and how Poolside Tech is driving change in the industry.
In episode 231 of the Pool Nation Podcast, we’re joined by special guest Bryan Chrissan as we dive deep into the power of networking and its role in helping pool professionals grow and scale their businesses. Bryan shares his expertise and experiences, giving insight into how networking has transformed his career. We also discuss strategies to overcome networking challenges, explore ways to build authentic relationships, and highlight the types of networking that drive results. Plus, we reveal inspiring success stories from the industry, showcasing how the right connections can lead to big opportunities. Whether you’re a seasoned pro or just starting out, this episode is your guide to unlocking the true potential of your professional network.
Timelines:
- 00:00 - 06:00: Welcome and weekly updates from the Pool Nation team.
- 06:01 - 15:00: Introduction of Bryan Chrissan and his networking journey.
- 15:01 - 30:00: Why networking matters: Key benefits for pool industry professionals.
- 30:01 - 45:00: Practical tips for building and maintaining strong relationships.
- 45:01 - 55:00: Overcoming common networking challenges and making the most of industry events.
- 55:01 - End: Inspiring networking success stories, Bryan’s final thoughts, and closing remarks.
In this episode 230 of the Pool Nation Podcast, hosts Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas explore the critical topic of customer retention and share strategies for scaling your pool business while maintaining exceptional service. From snowy Texas adventures to key business insights, the team offers a mix of personal stories and actionable advice for pool professionals.
Whether you're a single-pool operator or managing a growing team, this episode dives deep into the importance of communication, the role of KPIs, and how tools like Pool Brain can help you build and sustain meaningful customer relationships.
Stay tuned for:
- 00:00:00 - Introduction and snow day banter.
- 00:07:00 - Discussing freak weather in Texas and its impact on plans.
- 00:16:00 - The humor of Hallmark movie moments and personal anecdotes.
- 00:18:00 - Highlights of the Pool Nation Business Matrix Program launching on January 18th.
- 00:27:00 - Preview of upcoming events, including the Western Pool and Spa Show.
- 00:34:00 - Key topic: Customer retention and its role in scaling a pool business.
- 00:45:00 - Communication strategies and setting clear expectations with customers.
- 00:51:00 - Building systems and training employees for consistent customer service.
- 01:17:00 - Leveraging technology like Pool Brain to standardize operations.
- 01:22:00 - Final thoughts and reflections.
The episode also includes updates on upcoming pool industry events, insightful tips for business efficiency, and discussions about using technology to improve customer experience.
For more information on Pool Nation programs, events, and resources, visit PoolNationPodcast.com. Don't miss this chance to learn how to retain customers, optimize operations, and grow your pool business effectively.
E- 229 Pool Nation Podcast. In the first Pool Nation Podcast of 2025, Edgar, John, and Zac tackle a critical question from a listener: “How can I stop chasing customers for payments and improve cash flow?” The hosts share practical strategies for streamlining billing, automating payments, and handling late-paying clients while maintaining a professional and customer-focused approach. They also dive into the balance between process-driven efficiency and providing above-and-beyond customer service. Plus, get an industry update for 2025 and hear the latest about Pool Nation’s exciting plans for the year ahead!
Timestamps:
[00:00:00] Intro – Welcome to 2025! The hosts set the tone for an exciting year.
[00:01:00] First Podcast of 2025 – Fun banter and personal updates from the hosts.
[00:09:00] Pool Nation Business Matrix Update – Details on upcoming trainings, SMART goals, and KPI tracking.
[00:12:00] 2025 Industry Update – Trends from 2024 continue, with slower construction but steady service demand.
[00:19:00] Listener Question: Late Payments – Tips for improving cash flow and streamlining billing.
[00:32:00] The Human Touch in Billing – Balancing empathy with business efficiency and profitability.
[00:47:00] Working with Property Managers – John shares insights on building relationships and setting boundaries.
[00:56:00] Deep Dive into Balance – Zach reflects on staying human while scaling a business.
[01:08:00] Final Thoughts – Strategies for mastering billing and building successful customer relationships in 2025.
Sponsors: Thank you to SPPA, Blu-Ray XL, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Pool Invoice for supporting the Pool Nation Podcast.
Connect with Pool Nation:
- Instagram Live with Edgar and John resumes next week!
- Visit [poolmanuniversity.com](https://poolmanuniversity.com
In episode 228 of the Pool Nation Podcast, we wrap up 2024 with a lively discussion on personal growth, professional milestones, and our shared excitement for what lies ahead in 2025. Edgar, John, and Zac reflect on the year's successes, challenges, and lessons learned, all while keeping the conversation lighthearted and engaging. From cleaning out trucks to learning new beard techniques, the team dives into a mix of humorous anecdotes and heartfelt reflections.
They discuss key takeaways from the year, such as the launch of the Pool Nation Business Matrix, their most memorable events, and their growth as individuals and as a team. Looking ahead, they set their sights on building stronger relationships with the pool pro community, expanding their reach to the East Coast, and continuing to help pool pros achieve financial success.
Tune in for an entertaining and insightful final episode of 2024 that sets the stage for an exciting 2025!
- [00:00:00] Intro: Edgar opens the last podcast of 2024 with his signature humor and gratitude, acknowledging visionary partners and introducing the day's discussion.
- [00:02:00] Zach's Year-End Reflections: Zach talks about his deep-cleaning adventures, Christmas highlights, and setting a clear-headed mindset for 2025.
- [00:04:00] John's Beard Epiphany: John hilariously shares his discovery of a better way to drink with a beard and the quirks of facial hair life.
- [00:06:00] Wrapping Up Repairs: John discusses catching up on repair work during the holidays and planning better for 2025.
- [00:08:00] Time Flies: The team reflects on how quickly the year has passed and the importance of cherishing the moments.
- [00:09:00] Upcoming Trade Shows: Edgar highlights major industry events coming up in early 2025 and encourages listeners to register.
- [00:11:00] Reflecting on Events: Zach and John share their favorite events of 2024, with Zach praising the Raypak and AquaStar tours and John highlighting the Pool Nation Conference.
- [00:17:00] Lessons Learned: John reflects on the challenges and growth from 2024 and shares insights on tackling new opportunities.
- [00:22:00] Team Dynamics: The team discusses how their unique perspectives and evolving roles have helped them grow as a cohesive unit.
- [00:25:00] Looking East: John shares a goal for 2025—expanding Pool Nation's reach to the East Coast and strengthening relationships there.
- [00:27:00] Business Matrix Rollout: Zach emphasizes the importance of business tools like the Pool Nation Business Matrix for empowering pool pros in 2025.
- [00:29:00] Zach’s Growth: Zach reflects on his personal and professional growth in 2024, from hiring key team members to spending more time with family.
- [00:32:00] Gratitude for 2024: John shares his heartfelt gratitude for his family, team, and the pool pro community, emphasizing the value of their shared mission.
- [00:38:00] Wrapping Up: Edgar closes the podcast with excitement for 2025, teasing upcoming projects and wishing listeners a Happy New Year.
🎙 Episode 227 of the Pool Nation Podcast we dive into what’s coming in 2025! We’re spilling the tea on upcoming Pool Nation events, introducing exciting new visionary sponsors, and setting ambitious goals (hello, sphere ad campaign!).
From exclusive promos for the Pool Nation Business Matrix to the big plans for the Pool Nation Awards and Women’s Summit, this episode is packed with updates you won’t want to miss.
Plus, we take a moment to celebrate the journey—five years strong and counting!
Listen in as Edgar, John, and Zach share laughs, reflect on the year, and get ready to make 2025 the biggest year yet.
🎄 Happy Holidays from the Pool Nation Podcast!
Time Stamps
00:00:00 - Intro: Kicking off the holiday vibes 🎅
00:01:00 - Reflecting on five years of the Pool Nation Podcast
00:12:00 - Upcoming Pool Shows: Atlantic City, Southwest, Western, and more
00:17:00 - Visionary Partners: Announcing new sponsors and shoutouts
00:38:00 - Pool Nation Business Matrix: Details and exclusive promos
00:57:00 - Events in 2025: Women’s Summit, Awards, Boot Camps, and Florida debut
01:16:00 - The Sphere Campaign: Can we sell 200K filters? Challenge accepted!
01:23:00 - Final thoughts: Wrapping up 2024 and gearing up for 2025
Don’t miss the ride! Subscribe and join us every week as we elevate the pool industry together. 🌊
In episode 226 of the Pool Nation Podcast, Edgar, JJ Flawless, and Zac the Pool Boy Nicholas dive into the highly anticipated Pool Nation Business Matrix, a transformative program designed to elevate pool businesses to new heights. They break down the program's structure, quarterly topics, and the game-changing tools like the Peak Planner and Pool Man University’s employer module, all designed to help business owners set goals, master financials, and grow their operations with accountability and peer support.
The hosts also discuss the importance of embracing mentorship, measuring KPIs, and making meaningful connections within the industry to drive growth and profitability. Alongside the Matrix details, they share updates on exciting new partnerships, upcoming 2025 plans, and their relentless focus on empowering pool professionals everywhere.
Tune in to hear about:
- The launch of the Pool Nation Business Matrix starting January 18, 2025.
- The step-by-step approach to goal setting, mastering financials, and understanding the employee lifecycle.
- Exclusive perks and benefits for Matrix members.
- How this program is tailored for pool professionals ready to take their business to the next level.
- Insights into 2025 plans, upcoming bootcamps, and content collaborations.
Whether you're considering the Matrix, looking for strategies to grow your business, or just love the humor and banter of the Pool Nation crew, this episode is packed with actionable insights and laughs.
Podcast Timelines:
- [00:00:00] – Intro: A warm and festive welcome from Edgar, JJ Flawless, and Zach.
- [00:01:00] – Zach’s new tech setup struggles and the team’s banter.
- [00:10:00] – Sneak peek into exciting 2025 plans and upcoming partnerships.
- [00:13:00] – Introduction to the Pool Nation Business Matrix and its origins.
- [00:20:00] – The value of KPIs, goal setting, and how the Matrix addresses critical industry needs.
- [00:29:00] – Exclusive perks for Matrix members and how they add value.
- [00:35:00] – Deep dive into 2025 training topics and quarterly focuses.
- [00:38:00] – Listener question: Addressing the DIY pool maintenance trend.
- [00:50:00] – The importance of community and peer-to-peer learning in the Matrix.
- [00:56:00] – Final thoughts: Encouragement for those considering the program.
- [01:03:00] – Upcoming content highlights and partnerships for 2025.
- [01:09:00] – Outro: Stay tuned for next week’s big announcements!
Be sure to visit Pool Nation to sign up for the Business Matrix and stay connected for all things pool industry. Don’t miss next week’s episode as the crew dives into DIY vs. professional pool service and continues unveiling their exciting 2025 plans!
In episode 225 of the Pool Nation Podcast, Edgar and Zac dive deep into the world of you businesses Financial Key Performance Indicators (KPIs) and their importance for the financial health of pool businesses.
They break down industry-specific KPIs like cost per pool, profit per pool, chemical usage, and customer retention, offering actionable insights to help pool pros optimize their operations. The hosts also touch on the upcoming Pool Nation Business Matrix Program, a hands-on educational initiative to elevate pool businesses.
With humor, live call-ins, and geek-worthy financial tips, this is a must-listen for pool pros aiming to level up their business acumen.
Timestamps:
- [00:00:00] Intro: The Pool Nation podcast kicks off with Edgar, Zach, and some festive fun.
- [00:01:00] Financial Focus: KPIs for pool businesses – why they matter and how to use them.
- [00:05:00] Major FOMO Alert: Updates from AquaStar's Golden Ticket event.
- [00:06:00] Pool Nation Business Matrix Program: Announcement and breakdown of its key features.
- [00:10:00] SMART Goals: The importance of setting measurable and actionable business goals.
- [00:15:00] Key Financial KPIs: Exploring general and pool-specific metrics.
- [00:25:00] Cost Per Pool: Understanding the true cost of servicing a pool.
- [00:34:00] Revenue Per Employee: Measuring the revenue generated per team member.
- [00:49:00] Customer Retention: The significance of keeping clients for long-term success.
- [00:55:00] Chemical Usage Costs: Why monitoring chemical use is critical.
- [01:02:00] Average Customer Lifetime Value: Calculating the total value of a customer to your business.
- [01:14:00] Final Thoughts: Tips for tracking KPIs and understanding financial health.
In Episode 224 of the Pool Nation Podcast, we present the "Best of Pool Nation Podcast Pt. 1. We take a look back at some of the most memorable moments from past episodes.
From the hilarious behind-the-scenes stories of pool pros navigating challenges to insightful conversations with industry leaders, this episode highlights the essence of what makes the Pool Nation Podcast a must-listen for the pool service community.
We revisit impactful discussions on the chlorine shortage, innovative products, and the inspiring journeys of industry professionals who’ve built thriving businesses. Plus, we can’t forget the laughs, competitive spirit, and heartfelt moments that make the podcast feel like home for pool pros everywhere.
Tune in and relive the highlights.
In episode 223, Edgar, John, and Zac dive into the Pool Nation Conference and the Pool Nation Awards, recapping the incredible highlights, key moments, and memorable takeaways from both events. They share insights from the first-ever conference, discuss the feedback received from attendees, and celebrate the award winners who exemplify excellence in the pool industry.
The hosts also talk about the behind-the-scenes efforts, the community support that made these events possible, and their vision for next year’s events. This episode is packed with laughs, heartfelt stories, and plenty of gratitude for the Pool Nation family. Tune in to hear how the events came together and the exciting plans for 2025!
Timestamps:
- [00:00:00] Intro: Welcome to the Pool Nation Podcast. Edgar introduces John, JJ Flawless, and Zac, the Pool Boy, Nicholas.
- [00:02:00] Lighthearted Chaos: Funny pre-show moments, iced coffee disasters, and behind-the-scenes antics.
- [00:05:00] Reflecting on the Conference: Zach shares his excitement and takeaways from the Pool Nation Conference, focusing on the hunger for business education.
- [00:11:00] Business Courses Demand: John discusses the overwhelming interest in business courses and plans to expand on this for future events.
- [00:18:00] Behind the Magic: Edgar highlights the collaborative effort of the Pool Nation team, vendors, and partners in making the events successful.
- [00:28:00] Pool Nation Awards Recap: Celebrating the winners, the energy in the room, and the emotional moments during the announcements.
- [00:38:00] Award Winners Highlight: Sharing the standout winners of the Pool Nation Awards, including Pool Girl of the Year, Retailer of the Year, and Builder of the Year.
- [00:45:00] Gratitude for Volunteers: Recognizing the tireless efforts of volunteers, family, and supporters who made the events seamless.
- [00:49:00] Future Plans: Looking ahead to next year’s conference in Las Vegas and incorporating attendee feedback.
- [00:55:00] Closing Thoughts: The hosts reflect on the camaraderie and magic of the events, sharing their gratitude for the Pool Nation community.
Sponsors Mentioned:
- Ultimate Pool Tools
- SPPA
- Pool Invoice
- BluRay XL
- Aquastar Pipeline Filters
- Natural Chemistry
- Raypak
- Hayward
Closing: Thank you to the Pool Nation family for your continued support. Stay tuned for updates on future events and follow us on social media for more pool industry content. Have a wonderful Thanksgiving!
Don’t forget to check out the Pool Nation Awards gallery at poolnationawards.com.
In episode 222 of the Pool Nation Podcast, Edgar, John, and special guests from AquaStar Pool Products—Todd Pierre, Korey Wax, and Michael Krause—talk about the exciting developments at AquaStar, the power of networking, and the importance of investing in people to elevate the pool industry.
The conversation highlights the incredible impact of education, the need to stay out of your comfort zone, and the life-changing benefits of building strong connections in the industry. Michael shares his inspirational journey from running First Response Pools to becoming the Brand Manager at AquaStar, while Corey emphasizes the value of mentorship and personal growth. The team also dives into their experiences at the Pool Nation Conference, the power of training, and their collaboration as the "New Three" with AquaStar, Raypak, and Poolside Tech.
They close out with heartfelt reflections on friendship, collaboration, and the shared vision of making the pool industry better for all.
Episode Highlights:
[00:00:00] Intro: Welcome to Pool Nation Podcast! Edgar introduces the show and today’s guests: Todd Pierre, Korey Wax, and Michael Krause from AquaStar.
[00:01:00] AquaStar Team Dynamics: Discussion about AquaStar’s growing team, their culture, and their commitment to innovation and the pool pro community.
[00:11:00] Corey’s Story: Korey shares his journey in the pool industry, from Leslie’s Pool Supply to AquaStar, and the mentors who shaped his career.
[00:28:00] The Power of Training: Reflections on the impact of the Pool Nation Conference and the importance of hands-on education.
[00:39:00] Michael’s Journey: Michael talks about transitioning from running First Response Pools to becoming AquaStar’s Brand Manager and the importance of networking.
[01:04:00] Networking Stories: Edgar shares inspiring stories about networking from the Pool Nation Conference and how it changes lives.
[01:17:00] Final Thoughts: Korey and Michael reflect on staying humble, staying uncomfortable, and the importance of elevating the industry.
[01:25:00] Gratitude: Edgar and John express heartfelt appreciation for the AquaStar team and the power of collaboration.
Episode 221 of the Pool Nation podcast this special "Best of the Pool Nation Podcast" episode, Edgar, John, and Zac share some of their favorite moments, funniest exchanges, and insightful discussions that have made the show a go-to for pool pros everywhere. From tales of industry challenges and client stories to networking tips and event highlights, this episode is a celebration of the Pool Nation community and the power of connecting with others in the pool industry. Tune in for a blend of laughs, valuable insights, and stories that keep us all coming back for more.
Episode Title: Building Bridges – The Power of Business Networking
In episode 220 of the Pool Nation Podcast, Edgar, John, and Zac discuss the importance of business networking and how building relationships can lead to opportunities and personal growth. They also share their own experiences, preparation for the upcoming Pool Nation Awards and Conference, and humorous anecdotes about interactions with clients. The conversation emphasizes the value of stepping out of your comfort zone to foster genuine connections in the industry.
Time Stamps:
- 0:00 - 6:20: Introduction and host welcome; discussion of event preparations and logistics for the Pool Nation Awards.
- 6:21 - 16:30: Zach’s health update and handling pre-awards stress; insights on balancing professional and personal responsibilities.
- 16:31 - 28:00: John reflects on personal growth and maintaining business readiness; importance of teamwork.
- 28:01 - 33:00: Edgar introduces the Pool Nation Conference and highlights the new Business Bar concept.
- 33:01 - 45:00: The value of networking at the Heritage Pool Pro Appreciation Event and fostering industry connections.
- 45:01 - 55:00: Shout-outs to sponsors and prize announcements for the Pool Nation Awards.
- 55:01 - 1:05:00: Humorous client communication stories from John; examples of handling customer inquiries.
- 1:05:01 - 1:17:00: Final thoughts on networking, building trust, and responses to listener interactions.
Episode 219 of the Pool Nation Podcast, where we dive deep into the pool industry’s latest updates, trends, and professional journeys. Join hosts Edgar de Jesus, John JJ Flawless, and Zach "the Pool Boy" Nicholas as they talk with special guests Jennifer Melee, Kristen Mello, Megan Hightower, and Alicia Rowe. These remarkable women share their inspiring journeys, industry insights, and experiences as nominees for Pool Girl of the Year at the Pool Nation Awards.
Episode Breakdown:
- [00:00:00] – Intro
Edgar introduces the Pool Nation podcast and welcomes guests Jennifer, Kristen, Megan, and Alicia. Shoutouts to podcast visionary partners and a fun banter with Zach about his productivity surge. - [00:05:00] – Kristen Melo’s Journey
Kristen shares her career path in the pool industry, her emphasis on education, and the company growth achieved through training and certifications. The importance of standing out in the industry is highlighted. - [00:24:00] – Megan Hightower’s Story
Megan explains how she joined her partner Jordan in the pool industry, from the initial challenges to her passion for building and growing their business together in Nevada. - [00:37:00] – Jennifer Mele’s Pool Nation Family Connection
Jennifer recounts her journey with her husband, Chris, in the industry, emphasizing the support from the Pool Nation family and the motivation to provide high-quality pool service. - [00:47:00] – Alicia Rowe’s Background
Alicia discusses her transition from the equine industry to pool service ownership, her experiences managing a commercial-focused business, and her goals for the company’s future. - [01:02:00] – Awards and Final Thoughts
Edgar reminds everyone about the upcoming Pool Nation Awards, and the team discusses the significance of industry recognition and the supportive community of pool professionals. - [01:08:00] – Sponsors and Pool Nation Conference Details
Details about the upcoming Pool Nation Conference and the special hands-on learning opportunities it will offer, along with a thank-you to sponsors supporting the podcast and conference.
Don't miss this inspiring conversation filled with laughter, learning, and heartfelt reflections on the pool industry. Catch the full episode wherever you listen to podcasts, and see you at the Pool Nation Conference in Dallas, Texas!
In episode 218 of the Pool Nation Podcast, Edgar, John, and Zach dive deep into important industry topics, answer listener questions, and introduce new concepts for the upcoming Pool Nation Conference. They discuss the pros and cons of starting a pool service business from scratch versus buying into a franchise, offering valuable insights for those considering entrepreneurship in the pool industry. John also shares his experience with providing pool cleaners as part of the service package and how it impacts business efficiency. Edgar offers a sneak peek into the innovative Poolman University platform, which is designed to standardize training for pool professionals. As always, the hosts share exciting updates about the Pool Nation Conference, Awards, and much more.
Episode Highlights:* [00:00] - Intro: Edgar, John, and Zac kick off the podcast with a warm welcome and industry updates. * [02:30] - Listener shout-outs and Edgar’s latest ideas: Shout-outs to Jeanette and Lindsay, with Edgar sharing a new idea that sparks conversation. * [10:00] - John’s busy season update: John talks about preparing pools as customers arrive for the winter season and how business picks up in October. * [15:45] - Franchise vs. independent pool business: The team answers a listener’s question about whether to start a pool business from scratch or buy a franchise. Edgar shares insights from a conversation with Andrew Kidd, CEO of Poolworks. * [30:15] - Pool cleaners: John explains his approach to providing pool cleaners for clients, how it improves service efficiency, and whether cleaners should be provided or sold to customers. * [45:00] - Poolman University sneak peek: Edgar reveals exciting details about Poolman University, a training platform for pool professionals to onboard and train their teams efficiently, complete with quizzes and progress tracking. * [52:00] - Pool Nation Conference and Awards: The hosts provide updates on the upcoming Pool Nation Conference, Heritage Pool Pro Appreciation event, and a growing list of Pool Nation Award nominees. * [57:00] - Shout-outs and closing: Final thoughts and thanks to the podcast’s visionary sponsors, including Ultimate Pool Tools, Raypak, AquaStar, and more.
Join us for this informative episode packed with practical tips, insights, and the latest happenings in the pool industry!
In Episode 217 of the Pool Nation Podcast, Edgar, John, and Zac continue their discussion on operational efficiencies to help pool professionals optimize their businesses. They cover essential topics such as route planning, billing automation, and the importance of comprehensive training programs. The team also talks about empowering employees through education and practical application, offering real-life examples of how training can improve customer service and overall business performance.
Tune in to learn key strategies to make your business more efficient and your team more confident. Plus, don’t miss the shoutout to a young pool pro, Keegan from Riverside, California, who's attending the Pool Nation Conference for the first time.
Timestamps:
- [00:00:00] – Introduction: Edgar, John, and Zac kick off the episode with a discussion about the Pool Nation Conference and shoutouts to Keegan.
- [00:05:00] – Keegan’s Journey: Shoutout to Keegan from Riverside, California, attending his first Pool Nation Conference.
- [00:08:00] – Pool Nation Conference Overview: Hands-on learning, business insights, and networking opportunities.
- [00:14:00] – Operational Efficiencies: Route planning and the impact of inefficiencies on your business.
- [00:15:00] – Zac’s Route Planning Strategies: Time management, safety, and minimizing wear and tear.
- [00:20:00] – Automating Billing: The importance of automating invoicing and payment collection for cash flow management.
- [00:25:00] – Best Practices for Billing: The role of consistency in billing and empowering customers to pay on time.
- [00:30:00] – Employee Training Programs: Developing comprehensive training that covers customer service, technical skills, and company values.
- [00:32:00] – Creating Effective Training Programs: The value of having structured, interactive training to engage employees.
- [00:37:00] – Leveraging Manufacturers and Vendors: How to use external resources like reps and manufacturers to enhance training.
- [00:45:00] – Practical Application in Training: Hands-on training that directly impacts the day-to-day work of technicians.
- [00:50:00] – Role-Playing for Customer Service: How role-playing scenarios can help employees better handle customer interactions.
- [00:57:00] – Final Thoughts: Continuous learning, the importance of education, and preparing for the Pool Nation Conference.
Sponsors:
- Ultimate Pool Tools
- The SPPA
- BluRay XL
- AquaStar Pool Products
- Natural Chemistry
- Raypak
- Hayward
In episode 216 of the Pool Nation Podcast, Edgar, John, and Zac—bring on a panel of nominees for the 2024 Pool Sales Rep of the Year award. The episode is filled with engaging banter, humorous moments, and a deeper look into the pool industry's sales reps and their journeys.
Here are some key moments with time stamps:
- [00:00] - Introduction: Edgar kicks off the podcast with a lively welcome and introduces the co-hosts and the guest of the day, Spider. The crew sets a fun tone right from the start.
- [05:30] - Panel of Nominees: Edgar introduces the nominees for Pool Sales Rep of the Year—Brian Chrissan, Johnny Davis, Andrew Ragland, and Daniel Nicholas.
- [09:15] - Brian's Introduction: Brian dives into his journey in the industry, reflecting on his career path, lessons learned, and how building relationships with fellow professionals shaped his success.
- [18:00] - Andrew's Story: Andrew shares his experience starting in the industry, working for Hayward, and the importance of building a network with customers and colleagues.
- [30:10] - Fun Moments: The crew shares some hilarious stories about Christmas cards featuring Brian in unique poses, highlighting the fun and camaraderie that exists among industry reps.
- [45:25] - Daniel's Journey: Daniel takes us through his extensive 30-year career in the pool industry, emphasizing how he moved from service to manufacturing and the value of relationships in the business.
- [1:05:40] - Johnny Davis: Johnny talks about his consulting business, The Grit Game, and his dedication to helping small and medium-sized businesses grow in the pool industry.
- [1:25:20] - Advice for New Pool Pros: Edgar and John discuss the importance of sales reps in building a successful pool business, offering advice for new pool professionals to reach out and network with industry reps.
- [1:45:30] - Final Thoughts: Spider wraps up with his insights on the pool industry, while the hosts give their final thoughts, praising the nominees and encouraging pool pros to build their networks.
This episode is packed with industry insights, funny stories, and genuine camaraderie, making it a must-listen for anyone looking to learn more about the role of sales reps in the pool industry.
Episode 215 of the Pool Nation Podcast Edgar, Zac and John host Josh Sandler, CEO of Gold Medal Pools. They dive into a range of topics, including Josh's incredible legacy story in the pool industry, beginning with his father and continuing to his own leadership today. Josh shares key business insights, such as the importance of employee and customer retention, scaling a business, and creating operational excellence.
Timestamp Highlights:
- [00:00:00] - Intro to the Pool Nation podcast
- [00:05:00] - Josh’s story of Gold Medal Pools and building a family legacy
- [00:22:00] - How Gold Medal Pools thrived during the 2008 recession
- [00:39:00] - Discussion on the impact of COVID-19 and the Texas Freeze on the business
- [00:55:00] - Behind the scenes: How Josh and his team use data to drive business success
- [01:05:00] - Importance of employee empowerment and operational efficiency
- [01:15:00] - How to focus on pricing, cost of goods, and building profitable relationships with customers
- [01:25:00] - Josh’s vision for giving back to the pool industry and creating long-term business strategies
Josh emphasizes the power of servant leadership, scaling with intention, and the significance of building long-term customer and employee relationships. The podcast also serves as a build-up to his involvement in upcoming Pool Nation Conference business classes, where he’ll share strategies for growth, financials, and an exit strategy.
In episode 214 of the Pool Nation Podcast! Today, Edgar is joined by John "JJ Flawless" and Zac "The Pool Boy" Nicholas, along with special co-host Megan Kendrick from Pool Pro Magazine. This week’s episode features a special discussion with James Broderick, Aidan Dunn, and Nick LaPointe, nominees for the prestigious Pool Nation Awards – 30 Under 40 Pool Pro of the Year category.
Discussion Highlights:
- [00:02:00] Megan talks about her journey with Pool Pro Magazine, her podcast experience, and admiration for great interviewers.
- [00:03:00] James Broderick joins the conversation, sharing his experiences as a one-man show pool service business in North Carolina and how he balances his business responsibilities while maintaining strong customer relationships.
- [00:06:00] Aidan Dunn from San Diego jumps in to talk about his experiences growing his family business and winning multiple industry awards, including the 2023 Pool Nation Pool Guy of the Year.
- [00:10:00] Edgar discusses the upcoming Pool Nation Conference at the PSP Expo, where attendees can look forward to hands-on classes, networking opportunities, and learning tracks designed to enhance technical, business, and retail skills.
- [00:17:00] Nick LaPointe shares insights into running a 1,300-account pool service company, partnering with his long-time friend Ray, and their unique business model. He also discusses the Pool & Spa Apprenticeship Training and his commitment to employee growth.
- [00:32:00] Edgar, Megan, and the nominees discuss the importance of community in the pool industry, fostering relationships between service pros, and supporting one another to elevate the trade as a whole.
Wrap-up:
- [01:12:00] Megan wraps up with final thoughts, mentioning the new Pool Pro Magazine issue featuring Pool Nation, and encourages everyone to attend the upcoming Pool Nation Awards and other exciting events at the PSP Expo in Dallas.
- [01:28:00] Closing remarks, including a shout-out to Jake from Jake’s Pool Care, another 30 Under 40 nominee who specializes in pool startups.
In episode 213 of the Pool Nation Podcast, Edgar, John, and Zac return to break down the nominees for the 2024 Pool Nation Awards. The team dives into key categories and shares excitement for the upcoming event. They also touch on Zach’s recent adventures in Idaho, John's fitness journey, and the latest news on the Heritage Pool Pro Appreciation Event, which will feature hands-on training and the new Apple Bar concept for pool professionals. Join the fun as they share personal stories, industry insights, and a whole lot of laughter.
Episode Breakdown:[00:00:00] - Intro:
The hosts return to discuss life updates, pool industry trends, and the start of the podcast episode. Zach is still out in the wilderness, and Edgar welcomes everyone back.
[00:03:00] - Zach’s Wilderness Adventure:
The team checks in on Zach, who’s currently hunting in Idaho, while joking about his outdoor challenges and sharing some light-hearted banter.
[00:10:00] - Pool Nation Awards Nominees Discussion:
Edgar, John, and Zach dive into the exciting 2024 Pool Nation Awards, highlighting some of the top nominations and what the awards mean for the industry.
- [00:12:00] - Heater of the Year:
Nominees include: Hayward Universal H-Series, Jandy JXI with VersaFlow, Pentair MasterTemp, Raypak Avia. - [00:14:00] - Automation of the Year:
Nominees include: Hayward OmniLogic, Jandy AquaLink RS, Pentair IntelliCenter, Poolside Tech – The Attendant. - [00:16:00] - Pool Cleaner of the Year:
Nominees include: Apier Scuba N1 Pro, BWT RC60, Dolphin Explorer E70, Hayward TrackVac, Pentair Rebel, Polaris Atlas, Polaris Freedom Plus, PowerVac 3600. - [00:18:00] - Variable Speed Pump of the Year:
Nominees include: Aquastar Pipeline Pump, Hayward TriStar VS, Jandy VS FloPro, Pentair IntelliFlo 3, Waterway Power Defender. - [00:20:00] - Heat Pump of the Year:
Nominees include: AquaComfort Heat Cool, Crosswind V, Gulfstream HE, Hayward HeatPro, Jandy VersaTemp Heat Chill, Pentair UltraTemp, AquaCal HeatWave. - [00:22:00] - Filter of the Year:
Nominees include: Aquastar Pipeline Filter, Hayward SwimClear, Jandy DEV, Pentair FullFlow XF, Waterway Crystal Water. - [00:24:00] - Innovative Product of the Year:
Nominees include: Beta SE Plus Pro Pool Skimmer, Ultimate Pool Tools Hypervalve, Poolside Tech – The Attendant. - [00:26:00] - Distributor of the Year:
Nominees include: Heritage Pool Supply, Horner Express, SCP, PWP. - [00:28:00] - Salt System of the Year:
Nominees include: AutoPilot ChlorSync, Hayward AquaRite, Estuary Salt System, Jandy TruClear, Pentair IntelliChlor, Resilience E-Series.
[00:30:00] - People Categories:
- [00:30:30] - Trainer of the Year:
Nominees include: Brad Duncan (Raypak), Eric Knight (HASAA), Ken Kaufman (Raypak), Lauren Broom (Space Coast Pool School), Rob Stewart, Terry Arko, Ronnie James. - [00:32:00] - Builder of the Year:
Nominees include: Anthony & Sylvan Pools, Clappy Pools, Endless Summer Pools, Gold Medal Pools, Living Stone Pools, Master Touch Pools, Oasis Pools, OC Poolscapes, Southern Wind Pools, Lucas Lagoons, Envy Pools Arizona. - [00:34:00] - Retailer of the Year:
Nominees include: Central Iowa Pool & Spa (Des Moines, Iowa), Griffin Pool & Spa (Lexington, Kentucky), Taylor Pools (Waycross, Georgia), The Pool Doctor of Rhode Island (Coventry, Rhode Island), The Pool Place (West Monroe, Louisiana), Townley Pool & Spa (Little Rock, Arkansas). - [00:36:00] - Sales Rep Group of the Year:
Nominees include: Alpha West Marketing Group, Blake Sales Associates, Devin Con Malarkey Associates, Performance Link Rep Group, The Grit Game, Thornburg Enterprises, WECC & Associates. - [00:38:00] - 30 Under 40 Female of the Year:
Nominees include: Debra Martin, Mackenzie Kinder, Molly Snyder, Nicole Geisberger. - [00:39:00] - 30 Under 40 Male of the Year:
Nominees include: Aiden Dunn, Jack Speronez, James Broderick, Nick LaPuente. - [00:40:30] - Sales Rep of the Year:
Nominees include: AJ Grucky, Andrew Raglin, Brian Croissant, Carlene Viboch, Daniel Nicholas, Johnny Davis, Matt Greenfell, Russ Kennedy, Sean Linderman, Tyler Topp, Brian Sadler. - [00:42:00] - Best Truck Wrap of the Year:
Nominees include: Panther City Pools, Pool Guardians, Pool Tile Rescue, Sea Dog Pools, Superior Pool Solutions. - [00:43:30] - Women’s Trailblazer of the Year:
Nominees include: Akshaya Sekhar, Bonnie Chong, Crystal Lengua Rowell, Elizabeth McMurray, Gina Harris, Jamie Novak, Lacey Davis, Natalie Portillo, Sabina Hickman, Shelley Morris, Stephanie Gardner, Taryn Springsteen. - [00:45:00] - Pool Company of the Year (250 Pools or Less):
Nominees include: Big Family Pools, Blue Oasis Pool Care, Family Pool 360, First Response Pools, Times Pool & Spa, Logan’s Pool Service, Pool Guardians, Preserve Pools. - [00:47:00] - Pool Guy of the Year:
Nominees include: Alex Moran, Benny Romero, Brian Gallick, Daniel Sarda, Francisco Mascorro, Jay Lardy, Joel Forrester, Jordan Orr, Michael Kraus, Miguel Cabello, Omar Falcón, Ray Da Rosa. - [00:49:00] - Pool Girl of the Year:
Nominees include: Alicia Rowe, Deidre Bedford, Devin Spacey, Jennifer Mele, Kristen Mello, Lauren Vance, Lindy Sharp, Maria Castellanos, Megan Hightower Noor, Sabrina Salem, Sarah Barrow.
[00:50:00] - Heritage Pool Pro Appreciation Event Preview:
Edgar previews the upcoming Heritage Pool Pro Appreciation Event, discussing the hands-on training and introducing the new Apple Bar concept where pool professionals can seek advice on scaling, HR, training, and business development.
[00:58:00] - Final Thoughts and Wrap-Up:
The hosts give a final shout-out to the Pool Nation community, encouraging everyone to vote for the awards and sharing plans for upcoming podcast episodes, which will feature some of the nominees.
In episode 212 of the Pool Nation Podcast, Edgar, John, and Zach do a deep dive into the world of heat pumps with special guests Brad Duncan and Akshaya Shakar from Raypak. They discuss the mechanics of heat pumps, their efficiency, and the growing trend toward adopting this energy-saving technology. Tune in as they break down the key factors pool pros need to consider when selling, installing, and maintaining heat pumps, and the exciting updates Raypak is bringing to the industry with new products and extended warranties.
Timestamps:
[00:00:00] - Introduction to the podcast, Edgar, John, and Zac welcome Brad Duncan and Akshaya Shakar.
[00:02:00] - Raypak shoutouts, discussion of visionary partners, and Zac’s tech issues.
[00:03:00] - John talks about the heat wave, chemical costs, and how pool pros can benefit from heat pumps.
[00:04:00] - Brad discusses the importance of understanding heat pump efficiency for future-proofing your business.
[00:07:00] - Edgar brings up the benefits of heat pumps and how they differ from gas heaters.
[00:10:00] - John emphasizes why pool pros need to stay ahead of the curve with heat pump technology.
[00:14:00] - Brad explains how a heat pump works and the science behind extracting heat from the air.
[00:16:00] - How heat pumps perform in different climates and markets, key factors pool pros should consider.
[00:20:00] - The efficiency of heat pumps versus gas heaters, and how to explain the cost savings to customers.
[00:23:00] - John shares his experience with Airbnb properties and using heat pumps in conjunction with gas heaters.
[00:26:00] - Brad discusses the heat-cool model and the ability to control water temperature year-round.
[00:29:00] - Zac talks about the initial investment versus long-term savings of heat pumps and how to present that to customers.
[00:32:00] - The importance of setting customer expectations when switching to heat pumps.
[00:34:00] - What affects heat pump efficiency: air temperature, humidity, and installation conditions.
[00:37:00] - Critical installation factors, including space requirements, airflow, and clearances.
[00:43:00] - The maintenance required for heat pumps and how to clean evaporator coils.
[00:46:00] - Licensing requirements for working with refrigerants and the need for HVAC certification.
[00:53:00] - The steps involved in installing a heat pump, including plumbing and electrical considerations.
[00:58:00] - Manifold plumbing configurations for heat pumps and gas heaters together.
[01:04:00] - Electrical requirements for heat pumps, including the importance of proper wiring and amperage.
[01:14:00] - Akshaya introduces Raypak's new "Brains and Brawn" partnership with Poolside Tech and their collaboration with AquaStar.
[01:15:00] - Brad shares exciting news about Raypak’s new three-year warranty for Avea heaters.
[01:22:00] - The team discusses the importance of choosing reliable products for long-term customer satisfaction.
[01:24:00] - Final thoughts from Zac, John, and Edgar about the future of heat pump technology and pool pros' responsibilities to stay ahead.
[01:26:00] - A shout-out to the amazing women who attended the Pool Nation Women's Summit.
In Episode 211 of the Pool Nation Podcast, your host Leanne DeJesus, alongside Janey Flawless and Jeanette Horn, dive deep into the 2024 3rd Annual Pool Nation Women's Summit. The trio reflects on the transformative experiences, key takeaways, and empowering moments that made this year's summit truly exceptional. From breaking boundaries to fostering authentic connections, they share personal stories, lessons learned, and the impact of the summit on their personal and professional lives.
Join them as they discuss the growth of the summit, the importance of empowering women in the pool industry, and what to look forward to in the next year. Plus, they share insights on the Pool Nation Awards, how the industry is evolving, and the anticipation for the upcoming Pool Nation Conference.
Timestamps:
- [00:00:00] Intro: Welcome to the Pool Nation Podcast
- [00:01:00] Leanne kicks off the Women's Summit Special
- [00:03:00] Discussing the growth of the Pool Nation Women's Summit over the years
- [00:14:00] Reflections on Year One: The power of community and connection
- [00:19:00] Year Two: Girl power, building relationships, and the impact of inspiring speakers
- [00:28:00] Year Three: New takeaways, the importance of authenticity, and lessons in self-improvement
- [00:45:00] The future of the Women's Summit: Growth, challenges, and preserving intimacy
- [00:54:00] Pool Nation Awards and the excitement for the upcoming Pool Nation Conference
- [01:13:00] Final thoughts: Looking forward to the future of Pool Nation events and the continued empowerment of women in the industry
- [01:24:00] Outro: Thank you for listening
Tune in for an inspiring and insightful conversation that celebrates the strength, resilience, and growth of women in the pool industry.
In episode 210 of the Pool Nation Podcast, Edgar, John, and Zac are back to discuss operational efficiency for pool professionals. They dive deep into the importance of route planning and how it impacts the success and profitability of a business. The team shares personal experiences and tips for optimizing your schedule, reducing wasted time, and maximizing profits, especially when balancing service routes and repair jobs. They also chat about the upcoming Pool Nation Women's Summit and reminisce about Zac's wilderness adventures. Tune in for valuable insights to help improve your pool business!
Episode Breakdown:
- [00:00:00] - Intro: The hosts return from a break and get back into the swing of things. They catch up on life updates and share some laughs, with Zac making a triumphant return.
- [00:03:00] - Zach's Truck Update: Zach shares an update on purchasing a new truck, and the team jokes about the process, including the challenges of dealing with recalls and repairs.
- [00:10:00] - Nominations and Events: The team discusses the exciting number of nominations received for the Pool Nation Awards and the upcoming Pool Nation Women's Summit.
- [00:17:00] - Route Planning and Efficiency: Edgar, John, and Zach dive into route planning and operational efficiency, offering strategies for maximizing time and minimizing drive times to increase productivity and profitability.
- [00:28:00] - Real-Life Business Examples: They share personal examples of how route planning and efficiency have transformed his business, emphasizing the importance of scheduling and prioritizing tasks.
- [00:49:00] - Repair Scheduling: The conversation shifts to managing repair schedules and how strategic planning can increase the number of jobs completed while reducing time and costs.
- [00:58:00] - Upcoming Events: The hosts briefly mention upcoming events, including the Pool Nation Conference and Pool Nation Awards.
- [01:04:00] - Final Thoughts: The team wraps up the discussion by reinforcing the importance of operational efficiency and looking ahead to future episodes focused on business improvement strategies.
In Episode 209 Pool Nation Podcast, we had the honor of hosting Terry Arko and Steve Barnes, the 2023 inductees into the Pool Nation Hall of Fame. We had a chance to do an Instagram Live with them, where they shared their inspiring stories, answered questions, and reflected on their journeys in the pool industry.
This episode celebrates the Pool Nation Hall of Fame 2023, focusing on the incredible contributions that Terry and Steve have made to the industry. Whether it's education, safety, or innovation, these two leaders have consistently gone above and beyond, making a significant impact. Join us as we explore their experiences, the evolution of the pool industry, and what it means to be recognized by peers.
Don't miss out on this insightful conversation with two of the industry's finest, and be sure to stay tuned for our upcoming live podcast next week! Dive in and enjoy this special episode dedicated to celebrating the 2023 Hall of Fame inductees.
Timestamps:
- [00:00:00] Intro
- [00:01:00] Edgar introduces the special guests, Terry Arko and Steve Barnes
- [00:03:00] Hall of Fame induction and the significance of recognizing industry leaders
- [00:05:00] Special shout-outs and behind-the-scenes stories
- [00:08:00] The Hall of Fame jackets and the journey to find the perfect fit
- [00:14:00] Steve and Terry share their insights on the industry's evolution
- [00:35:00] Advice for new professionals entering the industry
- [00:50:00] Handling dips in your career and staying relevant
Pool Nation Podcast Episode 208. In this powerful episode of the Pool Nation Podcast, Edgar and John are joined by Casey McGovern, Todd Pieri, and Steve Barnes to discuss a topic of utmost importance in the pool industry—safety. This episode highlights the need for heightened awareness and action around water safety, particularly through the Every Child a Swimmer initiative. Todd and Steve from Aquastar share their company’s deep commitment to safety, not just meeting but exceeding industry standards, and the incredible steps they're taking to support this cause. Casey McGovern bravely shares her personal story, emphasizing the importance of every pool professional leading with safety to help prevent future tragedies.
Timestamps:
[00:01:00] - In-Studio Guests: Edgar introduces today’s guests: Casey McGovern, Todd Pieri, and Steve Barnes, highlighting the importance of today’s discussion on water safety.
[00:03:00] - Casey’s Story: Casey McGovern shares the heartbreaking story of her daughter’s drowning, the aftermath, and how it fuels her mission with Every Child a Swimmer.
[00:25:00] - AquaStar’s Commitment: Todd Pieri discusses the origins of Aquastar’s dedication to safety, its evolution from commercial to residential spaces, and the company’s unwavering commitment to innovation in safety.
[00:39:00] - Industry Challenges: The panel discusses why safety has been a taboo topic in the pool industry and how Aquastar is working to change that narrative through education and product innovation.
[00:56:00] - Actionable Steps for Pros: Casey shares practical steps that pool professionals can take to promote safety, including conversations with clients, leave-behind materials, and the importance of teaching children to swim.
[01:04:00] - Aquastar’s New Initiative: Todd and Steve unveil Aquastar’s new initiative to donate a portion of the proceeds from every pump, filter, and ozone system sold to the Every Child a Swimmer program.
[01:15:00] - Final Thoughts: The guests share their final thoughts, expressing their commitment to the cause and encouraging the entire industry to step up and join the effort in moving the needle towards greater water safety.
[01:26:00] - Closing: Edgar and John wrap up the episode, expressing their excitement about being part of a movement that is making a difference in the pool industry.
Episode 207 Pool Nation Podcast. In this special episode, we are thrilled to announce the upcoming Heritage Pool Pro Appreciation Event.
We sit down with special guests from Heritage Pool Supply: Logan, Jeff, Grayson, Chris, Isaac, and Clayton. They discuss their career journeys, the importance of customer relationships, and the upcoming Pool Pro Appreciation Event at the Pool Nation Conference. Listen in for insights on industry changes, mentorship, and hands-on learning opportunities.
Key Moments:
- [00:00:00] - Introduction and welcome
- [00:03:45] - Special guests from Heritage Pool Supply: Logan, Jeff, Grayson, Chris, Isaac, and Clayton
- [00:06:45] - Discussion on the Pool Nation live podcast format and visionary partners
- [00:10:45] - John shares a personal story and experiences with the industry
- [00:15:30] - Logan's transition from construction management to the pool industry and overcoming challenges
- [00:23:00] - Jeff's return to the pool industry and differences between Phoenix, San Diego, and Texas markets
- [00:27:45] - Grayson's journey from intern to branch manager and the importance of being a resource
- [00:33:00] - Chris's unexpected entry into the pool industry and the importance of employee treatment
- [00:39:30] - Isaac's key lessons learned and the importance of customer relationships
- [00:47:00] - Clayton introduces the Pool Pro Appreciation Event and its significance
- [00:50:30] - Sponsor messages and a brief break
- [00:54:45] - Details about the Pool Pro Appreciation Event: Apple bar concept, hands-on experiences, and networking
- [01:07:00] - Discussions on knowledge sharing, mentorship, and the role of Heritage in the industry
- [01:16:30] - Closing thoughts, thanking Heritage, and encouraging pool pros to attend the event
- [01:20:00] - Final remarks, shoutouts, and upcoming events
Join us for this insightful episode as we explore the impact of Heritage Pool Supply on the pool industry and the exciting upcoming Pool Pro Appreciation Event. Whether you're a seasoned pool pro or just starting out, this episode is sure to provide you with the tools and inspiration to elevate your business to new heights.
Episode 206 of the Pool Nation Podcast, where we dive deep into all things pool-related! In this episode, hosts Edgar De Jesus, John JJ Flawless, and Zach the Pool Boy Nicholas sit down with Jamie Novak and Chris Marcano to explore the 35-year journey of Natural Chemistry. From the early days of filling bottles by hand to being acquired by Biolab, this episode is packed with valuable insights and stories about building a successful company, team culture, and industry innovation.
Key Moments: [00:00:00] - Introduction and welcome
[00:01:00] - Special guests Jamie Novak and Chris Marcano
[00:02:00] - Spider’s comments on summer weather
[00:03:00] - Discussion on Natural Chemistry’s 35th Anniversary
[00:10:00] - Funny trade show stories and birthday surprises
[00:18:00] - Shoutouts to listeners and industry professionals
[00:20:00] - Founding story of Natural Chemistry by Bob Kohlberger
[00:30:00] - Building a strong team culture
[00:40:00] - Acquisitions of CCLEAR and Coral Seas
[00:50:00] - Transition post-acquisition by Biolab
[01:00:00] - Future of Natural Chemistry and upcoming innovations
[01:10:00] - Chris Marcano’s new role at the National Plasterers Council (NPC)
[01:20:00] - Final thoughts and takeaways
Join us for this insightful episode as we explore the incredible journey of Natural Chemistry and its impact on the pool industry. Whether you're a seasoned pool pro or just starting out, this episode is sure to provide you with the tools and inspiration to elevate your business to new heights.
Episode 205 of the Pool Nation Podcast. In this episode, hosts Edgar De Jesus and Zac the Pool Boy Nicholas explore essential strategies for building a successful pool service business from the ground up. They discuss creating a client base, managing seasonal demand, handling competition, ensuring technical expertise, and the importance of having the right tools and equipment. Tune in for valuable insights and practical advice to help you thrive in the pool industry.
Key Moments:
[00:00:00] - Introduction and welcome
[00:01:00] - Edgar's Welcome and Thanks to Visionary Partners
[00:02:00] - Zach's Chaotic Week
[00:07:00] - John's Absence and Industry Busyness
[00:13:00] - Building a Successful Business
[00:14:00] - Creating a Client Base
[00:20:00] - Branding and Image
[00:23:00] - Seasonal Demand
[00:27:00] - Strategizing for Slow Seasons
[00:39:00] - Competition
[00:46:00] - Technical Expertise
[00:54:00] - Right Tools and Equipment
[01:13:00] - Conclusion
Join us for this insightful episode as we explore the critical aspects of building a successful pool service business. Whether you're a seasoned pool pro or just starting out, this episode is sure to provide you with the tools and inspiration to elevate your business to new heights.
Welcome to Episode 204 of the Pool Nation Podcast. We sit down with Crystal Rowell, VP of SMP and Ultralift, to explore her journey, insights on marketing, and leadership strategies in the pool industry. From understanding the significance of branding and color theory to discussing the importance of continuous education and business management, this episode is packed with valuable information for pool professionals.
Key Moments* [00:00:00] - Introduction and welcome * [00:01:00] - Introduction of Crystal Rowell * [00:02:00] - Discussion on the importance of brand and marketing * [00:08:00] - Crystal shares her background and journey * [00:25:00] - The significance of learning every aspect of the business * [00:46:00] - Challenges and focus areas in the VP role * [01:03:00] - In-depth discussion on branding and colors * [01:15:00] - The rule of three in marketing and Goldilocks pricing * [01:27:00] - Final thoughts and takeaways
Join us for this insightful episode as we explore the critical aspects of marketing and leadership that can transform your pool business. Whether you're a seasoned pool pro or just starting out, this episode is sure to provide you with the tools and inspiration to elevate your business to new heights.
Pool Nation Podcast Episode 203. In this episode, Edgar, John, Zach, and Leanne dive into a crucial conversation on water safety and drowning prevention with Casey McGovern, the dedicated advocate behind Every Child a Swimmer.
Casey shares her heart-wrenching yet inspiring story of losing her daughter to a preventable drowning accident, and her tireless efforts to educate and prevent such tragedies.
We discuss the vital layers of protection, the importance of swim lessons, and how pool professionals can play a pivotal role in advocating for water safety. The podcast also highlights an incredible donation from AquasStar and explores actionable steps for pool pros and homeowners alike.
Join us for this impactful episode that underscores the importance of water safety and the collective responsibility we all share in preventing drownings.
Pool Nation, water safety, drowning prevention, Every Child a Swimmer, Casey McGovern, swim lessons, pool professionals, Aquastar, podcast, pool industry, child safety, pool service, water protection.
In Episode 202 of the Pool Nation Podcast, we are thrilled to welcome special guests from the PHTA: Sabina Hickman, Jeannie Mendelsohn, and Jeff Henriksen . Join us as they share invaluable insights into the critical work the PHTA does to support and protect the pool industry. From setting standards and codes to advocating for pool professionals nationwide, learn how the PHTA is shaping the future of our industry.
Tune in as we discuss industry insights, share stories, and provide valuable information to help you elevate your pool business. Get ready for another great episode of the Pool Nation Podcast, where we keep it all pool talk!
In Episode 201 of the Pool Nation Podcast we are thrilled to have Alicia Stevens from Biolab. Alicia brings a wealth of knowledge and we are discussing everything you need to know about algae:
The types of algae most likely to cause problems in your pools, how to effectively prevent and treat green, yellow, and black algae and addressing those in-season pool problems that seem to be hitting hard this year.
Alicia will break down the characteristics of different types of algae, explain why some are more prevalent at certain times of the year, and provide actionable tips on how to keep your pools algae-free. We’ll also cover the importance of using preventative algaecides and proper pool maintenance techniques to avoid those dreaded green and yellow outbreaks.
Whether you're dealing with a stubborn algae problem or just want to ensure your pools stay pristine all season long, this episode is packed with valuable insights that will help you elevate your pool maintenance game. Tune in, take notes, and transform your pool business with the expertise shared in this episode. Don't miss it!
In episode 200 of the Pool Nation Podcast, hosts Edgar De Jesus, John JJ Flawless, and Zac "the pool boy" Nicholas discuss various aspects of growing a pool service business, focusing on knowing when to stop growing and planning an exit strategy.
They explore the importance of having a clear vision and exit plan, aligning business growth with personal and professional goals, and balancing work and family life. Along the way, the hosts share personal stories and insights, making it an engaging and informative episode for pool professionals.
Key Topics:
- The importance of having a vision and exit strategy
- Balancing business growth with personal and family life
- Upcoming Pool Nation events and opportunities
Join the conversation and get valuable insights into managing and growing your pool service business, along with a few laughs and personal stories from the hosts.
In Episode 199 of the Pool Nation Podcast hosts Edgar De Jesus, John JJ Flawless, and Zach the Pool Boy Nicholas (Nathan King) are joined by special guest Doreen King. They dive deep into the importance of professional development and emotional intelligence in the pool industry.
Doreen, an expert in leadership and training, shares insights on accountability, talent management, and effective feedback, emphasizing how these skills can transform both personal and business success.
The episode also highlights the upcoming Pool Nation Women's Summit and the Pool Nation Conference, showcasing the extensive educational offerings designed to elevate the industry. Tune in for valuable tips, engaging discussions, and a special guest appearance by Zach’s summer moon manager, Scott, who shares his perspective on emotional intelligence in the workplace.
E-198 Pool Nation Podcast In this episode, we sit down with Megan Kendrick, the owner of Pool Pro Magazine. Megan shares her journey from a small town in North Dakota to owning a leading pool industry publication. We delve into the challenges and rewards of running a magazine, the evolution of the 30 Under 40 program, and the importance of recognizing young professionals in the pool industry.
We also discuss current industry trends, the impact of economic changes, and the significance of business acumen for pool professionals. This episode is packed with valuable insights for anyone in the pool industry, from business strategies to personal growth stories. Special thanks to our visionary partners for their continued support. Tune in for an engaging and informative discussion as we continue building a nation of pool pros!
Welcome to the Pool Nation Podcast! This isn't just about netting and jetting or splashing and dashing—it's about transforming into a nation of pool pros. Dive into the latest products, trends, and training in the pool industry with your hosts, Edgar de Jesus, the reigning champion of Marco Polo, John JJ Flawless, the fastest netter in the West, and Zac the Pool Boy Nicholas.
In today's episode, we talk about the Raypak boot camp and tease our exciting upcoming event at the PSP Expo. We'll share insights, answer your questions, and highlight the support of our visionary sponsors: Ultimate Pool Tools, SPPA, Blu-ray XL, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, and Hayward Pool Products. Join us for a deep dive into all things pool-related, where becoming a pro is the ultimate goal.
Episode 196 of the Pool Nation Podcast. In this special episode of the Pool Nation podcast, Edgar and John kick off an exciting new mini-series inspired by a pool professional from Morocco named Youssef. With questions about business expansion, marketing, and innovative products, Edgar and John dive deep into the fundamentals of building a successful pool service brand.
They discuss the importance of understanding your community, creating a strong brand image, and hiring the right talent to grow your business. As they prepare for upcoming events like the Raypak bootcamp and the Pool Nation Conference, they share insights and strategies to help pool pros worldwide elevate their game. Tune in for an engaging and informative discussion that sets the stage for future episodes in this international series.
E-195 Pool Nation Podcast - We talk about the unveiling the comprehensive educational lineup and the unique opportunities that await attendees at the first Pool Nation Conference that will be held at the PSP Expo in Dallas. From advanced technical training to in-depth business management sessions, the conference is designed to elevate the expertise of pool professionals at all levels. We’ll discuss how each segment of the conference is structured to build upon the next, ensuring that participants gain practical skills and actionable insights to thrive in the industry.
A special thank you to our visionary partners—Ultimate Pool Tools, SPPA, Blu Ray, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, and Hayward Pool Products—for their support in bringing this transformative event to life.
Tune in for a detailed preview of the conference highlights, the expert speakers, and what attendees can expect from this landmark industry event. And despite Zach’s brief mute mishap and tree-related challenges, we’re all here to provide you with a lively and informative discussion!
Episode 194 of the Pool Nation Podcast.
In this episode of the Pool Nation Podcast, Edgar, John, and Zach delve into the intricacies of home warranty work and how it affects profitability. They share personal experiences and provide practical insights on managing home warranty claims while maintaining your reputation.
Tune in to learn about exciting new projects that Pool Nation has in store, including focused business episodes through the Pool Man University app and exclusive partnership developments that will transform the pool industry.
Also, don’t miss the details of the upcoming Raypak Bootcamp in Oxnard, California, where you'll find advanced heater training and an engaging hands-on chemistry class.
Key Topics:
- Home warranty challenges and profitability tips
- Future partnership developments
- Exclusive focused business episodes through Poolman University
- Raypak Bootcamp and hands-on heater training
Join the conversation and stay tuned for more updates as Pool Nation continues to elevate the pool industry!
In Episode 193 of the Pool Nation Podcast we dive into the crucial aspects of understanding the business side of the pool industry. From analyzing the cost of service to sharing valuable insights on financial management, this episode is packed with actionable advice aimed at helping pool pros elevate their businesses. Stay tuned as Edgar also shares exciting updates about upcoming events and new initiatives at Pool Nation. Whether you're a seasoned pro or just starting out, this episode is your guide to mastering the business of pool service.
Episode 192 of the Pool Nation Podcast. In his episode is packed with expert advice on handling on-site inspections, understanding terms of service, maintaining customer's pool equipment, and mastering the art of upselling.
Our hosts share their extensive knowledge and experience to help you navigate the challenges and opportunities in the pool industry. Whether you're a seasoned pool professional or just starting out, this podcast offers valuable insights that will help you enhance your skills, improve your service, and increase your business success. Tune in to become a part of a nation of pool pros!
Episode 191 of The "Pool Nation Podcast" features a dynamic and insightful discussion focused on the pool industry. Hosted by Edgar DeJesus, alongside co-hosts John "JJ Flawless" and Zach "The Pool Boy" Nicholas, the podcast delves into the latest trends, products, and training essential for pool professionals.
In this episode, the hosts welcome guests from Raypak, including representatives from their training team, to discuss the advancements and benefits of Raypak's heating solutions, such as the Crosswind heat pump. They cover technical aspects, the importance of proper installation, and the innovative features that distinguish Raypak's products.
The conversation highlights Raypak's commitment to industry education, their approach to training pool professionals, and the impact of technology on the pool heating sector. The podcast serves as a valuable resource for anyone in the pool industry looking to enhance their knowledge and skills.
Sponsors
The SPPA Ultimate Pool Tools Blueray XL Pool Invoice Aqua Star
Raypak Natural Chemistry Heritage Pool Supply Hayward Pool Products
Episode 190 of the Pool Nation Podcast - Whether you're a seasoned veteran or new to the pool industry, this episode offers valuable insights into becoming a pool pro, managing your business more efficiently, and the importance of community support. Don't miss out on expert advice and the chance to elevate your pool service game.
Join us for an insightful episode of the Pool Nation podcast, where our seasoned hosts Edgar de Jesus, John "JJ Flawless" and Zach "the Pool Boy" Nicholas dive deep into the pool industry's latest trends, challenges, and solutions. In this episode, they recap the Western Pool and Spa Show, discussing the innovative products showcased, the knowledge gained from the bootcamp, and answer burning questions from the pool pros community.
Sponsors
The SPPA Ultimate Pool Tools Blueray XL Pool Invoice Aqua Star
Raypak Natural Chemistry Heritage Pool Supply Hayward Pool Products
In Episode 189 of the Pool Nation Podcast They share a captivating conversation with Sarah and Damien from Foothill Pool Care in Arizona, on how they turned a crisis into a 75K profit per year. highlighting an innovative solution they implemented during the COVID-19 pandemic to turn a potential crisis into a profitable aspect of their business.
Discover how Foothill Pool Care navigated the challenges posed by a shortage of chlorine tablets following a factory fire. By investing in NSF-approved liquidators and setting up a chlorine filling station, they were able to offer their customers a reliable and cost-effective alternative to traditional chlorination methods. This episode delves into the intricacies of their decision-making process, the hurdles they overcame, and the impressive financial gains they've achieved through this initiative.
Tune in for an inspiring story of adaptation, resilience, and success in the face of adversity. Whether you're a seasoned pool professional or new to the industry, the Pool Nation Podcast is your source for expert insights, practical tips, and the latest news to help you become a pool pro.
Sponsors
The SPPA Ultimate Pool Tools Blueray XL Pool Invoice Aqua Star
Raypak Natural Chemistry Heritage Pool Supply Hayward Pool Products
Pool Nation Podcast Episode 188 - In this episode of the Pool Nation Podcast, we had the privilege of sitting down with industry veteran Javier Payan, the mastermind behind Payan Pools, based out of San Diego, California. With over 37 years of experience, Javier shared his remarkable journey from starting as a young pool technician to becoming a respected leader and innovator in the pool industry. The discussion covered a wide range of topics, including the latest trends, training, and products in pool maintenance, as well as Javier's unique approach to customer service and employee training.
Javier also gave us an insightful look into the challenges of running a large-scale pool service company, highlighting the importance of building a strong team, embracing technology, and the value of networking with other professionals. He discussed the new state-sanctioned apprenticeship program in California, aimed at formally recognizing and training pool technicians, marking a significant advancement for the industry.
Listeners will find valuable lessons in leadership, the importance of continual learning, and the power of community within the pool industry. Whether you're a seasoned professional or just starting out, Javier's story is a testament to the dedication and passion that defines the world of pool service and maintenance. Join us as we dive into a conversation filled with insights, laughter, and a shared love for all things pools.
Sponsors
The SPPA Ultimate Pool Tools Blueray XL Pool Invoice Aqua Star
Raypak Natural Chemistry Heritage Pool Supply Hayward Pool Products
Episode 187 of the Pool Nation Podcast. Discover the importance of family dynamics in business, the power of social media in building customer relationships, and the significance of maintaining a positive and proactive approach in the pool industry. Whether you're a seasoned pro or new to the pool business, this episode offers valuable lessons on growth, adaptation, and the importance of community support.
Join us in this engaging episode of the Pool Nation Podcast, where we have the pleasure of hosting the dynamic team from Academy Pool and Spa, the proud winners of the Retailer of the Year 2023 award at the Pool Nation Awards.
Special co-host Ted Lawrence and the Academy Pool and Spa team, consisting of Angelo, Nicole, Michael, and Gina, share their journey to becoming the Retailer of the Year. From their humble beginnings, the challenges they faced during COVID-19, to their strategies for customer service and community engagement, this episode is filled with insights and laughter.
Don't miss out on this compelling conversation that celebrates the achievements and forward-looking aspirations of one of the pool industry's standout retailers.
Sponsors
The SPPA Ultimate Pool Tools Blueray XL Pool Invoice Aqua Star
Raypak Natural Chemistry Heritage Pool Supply Hayward Pool Products
Pool Nation Podcast Episode 186 In this dynamic episode of the Pool Nation podcast, hosts Edgar De Jesus, John "JJ Flawless" and Zac "The Pool Boy" Nicholas dive deep into the upcoming Western Pool and Spa Show. They share their enthusiasm and detailed plans for the live boot camp they will be hosting, highlighting the importance of hands-on training in the pool industry. The episode covers the wide range of classes offered at the event, from automation and pump installation to heater repair and water chemistry, emphasizing the value of continual learning and networking.
The hosts passionately discuss the significance of bringing the pool service community together to share knowledge, enhance skills, and discuss the latest trends and products. Whether you're a seasoned professional or new to the pool industry, this episode offers valuable insights into making the most out of industry events and the benefits of staying connected with peers. Join Edgar, John, and Zach as they prepare to inspire and educate at one of the most anticipated gatherings of pool professionals.
Sponsors
The SPPA Ultimate Pool Tools Blueray XL Pool Invoice Aqua Star
Raypak Natural Chemistry Heritage Pool Supply Hayward Pool Products
In Episode 185 of the Pool Nation Podcast we tall to Omar Placencia and Todd Pieri. They explore the company's innovative approach to pool equipment, from the inception of the pipeline filter to the development of cutting-edge valves and actuators. Omar and Todd share insights into AquaStar's process of responding to customer feedback, the drive for continuous product improvement, and their dedication to setting new standards in the pool industry. The conversation also unveils a tantalizing teaser about a groundbreaking product set to be revealed at the International Pool Show, promising to be a game-changer. Furthermore, the episode highlights the introduction of a Spanish language class at the Western Pool and Spa Show, underscoring AquaStar's commitment to inclusivity and education within the pool community. Tune in for a chance to win an exclusive AquaStar box and to hear how Omar and Todd are pioneering a brighter, more innovative future for pool professionals and homeowners alike. This episode is an essential listen for anyone keen to be at the forefront of pool industry advancements.
Episode 184 Pool Nation Podcast This week, we're thrilled to have Megan Kendrick, owner of Pool Pro Magazine, Dustin Anderson of Precision Pools, and Danielle Barr, owner of SPPA, who were recently honored in the Pool Pro Magazine's 30 Under 40 at the Pool Nation Awards. They're here to share insights into the latest products, trends, and training that are shaping the future of the pool industry.
From tales of bad mojo following a broken black onyx bracelet to discussions about industry awards, the significance of professional growth, and the power of networking, this episode is packed with real stories from the trenches of the pool industry. Our guests open up about their journeys, the challenges they've faced, and the triumphs they've celebrated on their way to becoming leaders in the pool world.
So, whether you're a seasoned pro or just diving in, this episode is your gateway to becoming part of a larger community dedicated to excellence in pool care. Tune in to hear our visionary partners and get a dose of inspiration, laughter, and invaluable advice that could only come from the Pool Nation live podcast.
Sponsors
The SPPA Ultimate Pool Tools Blueray XL Pool Invoice Aqua Star
Raypak Natural Chemistry Heritage Pool Supply Hayward Pool Products
In Episode 183 of the Pool Nation Podcast we focus exclusively on the professional side of the pool industry. In our latest episode, we're excited to host Doreen King, a distinguished expert in leadership development, to explore the crucial skills of influence and persuasion, especially as they apply to the pool business.
Doreen brings over 30 years of experience and will share her insights on enhancing leadership abilities within the pool industry, drawing from her upcoming class at the Pool Nation Bootcamp in McKinney, Texas.
This episode is essential listening for anyone in the pool industry looking to refine their professional skills, understand the latest industry trends, and learn effective strategies for business growth and customer relations. Join us for an enlightening discussion that promises to enrich your approach to pool industry professionalism.
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In Episode 182 of the Pool Nation Podcast Dive we dive into the heart of the pool industry with the latest episode. This episode shines a spotlight on Jake Breakfield, the visionary owner of BPS from Denton, Texas, whose journey from a humble service provider to an industry leader is nothing short of inspirational.
This episode delves into Jake's achievements, including the recent ribbon cutting of his new business location, showcasing his commitment to excellence and community engagement. Learn about Jake's innovative approach to pool service, his passion for embracing new trends, and his dedication to providing exceptional customer experiences.
From discussing the latest products and industry insights to sharing personal anecdotes and professional tips, this episode is a deep dive into what it takes to succeed in the pool industry, as seen through the eyes of one of its most dynamic figures. Join us for an engaging conversation that celebrates the spirit of entrepreneurship and dedication in the world of pool care.
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Pool Nation Podcast Episode 181. In this episode of the Pool Nation podcast, we sit down with industry veteran Eugene Lochman, owner of Prestige Pool and Patio, for an in-depth conversation about the intricacies and opportunities within the pool service and construction sectors. Eugene shares his journey from starting out in the industry to establishing and growing his business into a reputable brand. He emphasizes the importance of customer service, employee training, and the innovative approaches that set Prestige Pool and Patio apart from the competition.
Listeners will gain valuable insights on topics such as scaling a pool business, maintaining high-quality service, leveraging social media, and handling customer complaints effectively. Eugene also delves into his unique methods for educating clients on pool upkeep and the significance of building trust and integrity in every aspect of the business.
This episode is not just a narrative of success; it's a masterclass on entrepreneurship, customer relations, and the nuances of the pool industry, peppered with practical advice for both seasoned professionals and newcomers. Whether you're interested in the operational challenges of running a pool service company, strategies for business growth, or the personal philosophies that drive success in this industry, there's something in this podcast for you.
Episode 180 of the Pool Nation Podcast
Welcome to 'Mastering the Art of Hiring: Building a Dream Team in the Pool Industry.' In this insightful episode, we delve deep into the nuances of recruitment and team-building in the pool service sector with Leanne De Jesus.
Join us as we explore effective strategies for attracting and retaining top talent, understanding the importance of aligning potential hires with your company's mission and values, and navigating the complexities of today's hiring landscape.
Our special guest, Leanne De Jesus, brings her wealth of experience in HR and recruitment to the table, offering valuable tips, real-life examples, and answers to pressing questions. Whether you're a seasoned pool business owner or just starting, this episode is packed with practical advice to help you build a team that not only meets but exceeds your business goals. Tune in to transform your hiring process and create a powerhouse team in the pool industry!
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Episode 179 Pool Nation Podcast
Dive into the latest episode of the Pool Nation Podcast, where we take a deep plunge into the pool industry's trajectory for 2024. Join hosts Edgar De Jesus, John "JJ Flawless", and Zach "The Pool Boy" Nicholas as they dissect the current state of the pool service industry, offering valuable insights on trends, products, and training.
In this episode, we explore the potential impacts of economic shifts on the industry, discussing strategies for pool professionals to stay afloat and thrive in the evolving market. Our hosts share their personal experiences and predictions, providing listeners with a well-rounded perspective on what 2024 might hold for pool pros.
But it's not all business; the episode takes an unexpected twist into lighthearted territory. Engage in our spontaneous and humorous detour into alien theories, adding a touch of the extraordinary to our pool talk. This blend of expert analysis, industry updates, and offbeat humor makes for an episode you won't want to miss.
Whether you're a seasoned pool professional or just dipping your toes into the industry, "2024 Pool Industry Outlook: Navigating New Norms and Alien Theories" offers a unique combination of insightful industry knowledge and entertaining banter. Tune in to stay informed, inspired, and maybe even a little amused.
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Pool Nation Podcast Episode 178. In this insightful episode of "Diving Deep," we plunge into the essential world of customer relations and team management within the pool service industry. Join hosts Edgar De Jesus, John 'JJ Flawless', and Zac 'the pool boy' Nicholas as they share over a decade of insider experience, including strategies for handling customer complaints and mastering the art of team building.
From the nuances of introducing new technicians to clients, to maintaining impeccable service standards during challenging weather conditions, this podcast is a treasure trove of wisdom for both seasoned professionals and newcomers in the pool industry.
Tune in to learn about the latest products, trends, and training, and discover how to become a part of a nation of pool pros. Whether you're battling unexpected freezes or striving for customer service excellence, this episode is your guide to navigating the sometimes turbulent waters of the pool service business.
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Episode 177 of the Pool Nation Podcast
Welcome to a special episode of the Pool Nation Podcast – 'Pool Nation Boot Camp: Mastering the Craft'! Dive deep with us as we explore the multifaceted world of your business. In this episode, we're taking you inside our exclusive Pool Nation Boot Camp, where industry professionals and newcomers alike can sharpen their skills and expand their knowledge.
We kick off with an engaging segment on business classes, tailored to help you navigate the complex waters of the pool industry. Learn strategies to optimize your business, from customer management to financial savvy. Then, we transition to hands-on, practical classes covering essential technical skills. Get up close and personal with pool pumps, automation systems, heaters, and salt systems, guided by experienced professionals.
But that's not all! We delve into critical industry courses, providing a deep dive into water chemistry, bonding and grounding, borate, and ozone – all essential knowledge for any pool professional. Whether you're looking to refine your expertise or starting fresh, this episode is packed with valuable insights and practical tips.
Join us in 'Pool Nation Boot Camp: Mastering the Craft' for an educational journey through the pool industry. Tune in, learn, and transform the way you handle every splash!"
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In Episode 176 of the Pool Nation Podcast Reflecting on 2023 and Looking Forward to 2024
In this episode, hosts Edgar De Jesus, John "JJ Flawless", and Zac "The Pool Boy" Nicholas offer an insightful recap of 2023 and an enthusiastic outlook for 2024 in the pool industry.
The podcast begins with Edgar, the reigning Marco Polo champion, reflecting on the growth and changes they've observed in the pool industry. He highlights how everyone, including the hosts, has become more relaxed and adaptable, moving from stiffness to comfort in their roles.
The team thanks their sponsors, acknowledging their vital support in advancing the podcast's mission. The discussion shifts to Zac's productive week, highlighting the importance of taking time to strategize and innovate, even during downtime. John shares his personal experiences of balancing work and family life, emphasizing the need for productivity and progress in both arenas.
The conversation takes a deeper dive into their personal and professional growth throughout 2023. They discuss the various challenges they've faced, from dealing with unexpected business changes to evolving market demands. The hosts express gratitude for the support from their community and the industry at large.
Looking ahead to 2024, they express excitement for upcoming projects and initiatives. They emphasize the importance of continuous learning, community building, and embracing change. The hosts reveal plans for expanding their educational offerings, including specialized bootcamps, a women's summit, and more hands-on training opportunities.
The podcast concludes with a message of optimism and encouragement for the pool industry. They invite listeners to join them in shaping a more knowledgeable, connected, and professional community in 2024 and beyond.
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In Episode 175 of the Pool Nation Podcast we talk about thinking strategically in your business, and continue our conversation on business goals.
Welcome to the latest episode of the Pool Nation podcast, where we dive deep into the critical aspects of goal-setting and strategic planning in the pool industry. In this episode, hosts Edgar De Jesus, John "JJ Flawless," and Zach "The Pool Boy" Nicholas navigate through a range of essential topics, offering insights and practical advice for both seasoned professionals and newcomers.
Join us as we discuss:
- The importance of employee engagement and talent development in building a successful pool business.
- Strategies for market expansion and how to effectively grow your business reach.
- The vital role of budget planning in maintaining financial health and making informed decisions.
This episode is not just about the theoretical aspects of business management but also includes real-life scenarios and solutions. From dealing with unexpected challenges, like surprise leaks during a rainy season, to managing work-life balance during the holiday season, our hosts share their personal experiences and lessons learned.
Whether you're looking to refine your business strategy, expand your market, or balance the books more effectively, this episode is packed with valuable insights. Tune in to transform the way you approach your business in the pool industry.
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Episode 174 Pool Nation Podcast - Diving Deep into Success: Setting and Achieving Goals in the Pool Industry
In this episode of the Pool Nation Podcast, titled "Diving Deep into Success: Setting and Achieving Goals in the Pool Industry," hosts Edgar, John J.J. Flawless, and Zac dive into the critical aspects of goal setting for pool professionals. Building on their rich industry experience, they explore practical strategies for revenue growth, cost reduction, and enhancing customer satisfaction.
This episode offers a treasure trove of insights, from the nuances of expanding market reach to the intricacies of operational efficiency. Whether you're a seasoned pool business owner or just starting out, this episode is packed with invaluable advice to help you navigate the complexities of the pool industry and set a course for success. Join us as we dive into the depths of business strategy and emerge with pearls of wisdom to elevate your pool business to new heights.
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In Episode 173 of the Pool Nation Podcast
Pool Nation Podcast – Episode 173: "The Power of Goal-Setting in Business"
Welcome to the Pool Nation Podcast! In this episode, we dive into the invaluable insights from Episode 173 of the Pool Nation Podcast, where we explored the critical role of setting business goals and strategies. This episode is a goldmine for anyone looking to steer their business towards success and growth.
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The Importance of Setting Goals in Business Setting goals provides direction and focus, aligning efforts and priorities. It ensures everyone in the company, like Zac's team, is working towards common objectives.
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Measuring Success Through Goals As Zac highlighted, goals are vital tools for measuring success and performance. They help monitor the effectiveness of strategies and track progress towards larger objectives.
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Motivation and Employee Engagement John emphasized how setting and achieving goals can significantly boost employee motivation. It gives them a concrete target, leading to job satisfaction and eliminating uncertainties.
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The Role of Goals in Resource Allocation Edgar discussed how clear goals aid in efficient resource allocation, ensuring teams are focused and motivated. This is essential for operations and for tackling new challenges.
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Goals as a Roadmap for Growth and Development Goals encourage innovation and trying new things, pushing businesses and individuals out of their comfort zones, leading to new opportunities and avoiding complacency.
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Enhancing Market Competitiveness through Goal Setting Staying competitive, especially in challenging times like COVID, requires goal-oriented strategies. This approach helps in navigating supply chain issues and staying ahead in the market.
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Risk Management and Goal-Setting Identifying and managing potential risks is easier with clear goals, as Zac pointed out. This proactive approach is crucial for steady business progression.
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Building Confidence Among Business Owners and Investors Goals can significantly boost the confidence of stakeholders, showing a commitment to progress and success. This applies to partnerships and solo ventures alike.
Conclusion: Episode 173 of the Pool Nation Podcast has clearly outlined the indispensability of goal-setting in business. Whether it's for motivating teams, measuring success, managing resources, or steering the business towards long-term sustainability, goals are the backbone of any successful venture.
Stay tuned for our next episode where we delve deeper into creating SMART goals for your business!
In Episode 172 of the Pool Nation Podcast we do a deep dive in the the current state of the industry and talk about the trends in the industry.
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In Episode 171 of the Pool Nation Podcast Edgar and John catch up after John being out the previous week. They chat about being off during thanksgiving, and John shares if Edgar was a good influence or bad influence with John's big purchase. Download and Listen
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In Episode 170 of the Pool Nation Podcast we talk about the winners of the Pool Nation Awards 2023 and we talk about the Pool Nation Boot Camp at the International Pool Spa Patio Expo in Vegas.
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In Episode 169 of the Pool Nation Podcast we talk to Haley, Scott and Jared with Aqua Magazine. They share some current trends in the
Industry and talk about their next event. The Aqua Live Leadership Retreat.
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In Episode 168 of the Pool Nation Podcast we answer your business question, and do a deep dive into selling techniques and Ozone.
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In Episode 167 of the Pool Nation Podcast we talk to Dom Mondi Executive Director of NESPA. We talk about his journey into the industry their foundation and the Atlantic City Show powered by NESPA.
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In Episode 166 of the Pool Nation Podcast we talk to Kris and Megan with the PSP Expo that will be taking place in
In Las Vegas November 10 -15th. We talk about all of the education, including the Pool Nation Boot Camp, the Welcome
Party, Pool Nation Awards and everything they have in store at the show.
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In Episode 1365 of the Pool Nation Podcast we talk to David Jones National Training Manager for Hayward Pool Products. David teaches the Automation Classes
at the Pool Nation Boot Camps, and we talk about his journey in the industry and what they have in store for us at the Vegas Boot Camp training classes.
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In Episode 164 of the Pool Nation Podcast we talk to Mike Farley and Kevin Woodhurst as they launch their podcast Poolside Perspective Podcast. A podcast dedicated to the design and build side of the industry.
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In Episode 163 of the Pool Nation Podcast we talk to Kristen Melo and Abby Crosby with Preserve Pools. They share their journey in the pool industry and how they are trying to change the industry.
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In Episode 162 of the Pool Nation Podcast we talk to the women that have been nominated for the 30 Under 40 Woman of the year at the Pool Nation Awards.
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In Episode 161 of the Pool Nation Podcast Edgar, Zac and John start the podcast but it quickly turns into a therapy session. A must listen to podcast.
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Episode 160 of the Pool Nation Podcast Zac, John and Edgar share the nominees for the 2023 Pool Nation Awards. They talk about the new categories, and talk about Hasa's Pool Nation After Party.
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In Episode 159 of the Pool Nation Podcast the women take over the podcast and talk to Stacey Gearhart the GM of Raypak. They talk about her journey
in the pool industry, her successes and failures and tips and trick to mentor her employees.
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In Episode 158 of the Pool Nation Podcast we talk about the first ever Pool Nation Boot Camp that took place at The Pool Boys new headquarters in Houston. We talk about the classes, courses and the next boot camp.
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In Episode 157 of the Pool Nation Podcast we answer some business questions and talk about business seasonality and how to adjust for it. We also talk about attracting new customers and the steps you can take to minimize expenses and increase your business efficiency during the early stages of you business.
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In Episode 155 of the Pool Nation Podcast we talk about what Customer Analysis is and how to incorporate that data into your business strategy. We break down the different types of
customers and share how big companies analyze customers and incorporate it into their sales strategies and revenue strategies.
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In Episode 155 Pool Nation Podcast we answer your pool business questions and do a deep dive into commercial pools, how pool pros quote them, the benefits and the challenges.
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In Episode 154 of the Pool Nation Podcast we talk to Danielle Bahr with the SPPA. She shares her journey into the pool industry and how she created the SPPA.
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In Episode 153 of the Pool Nation Podcast we talk about the Pool Nation Awards Nominations. We talk about the categories that the pool pros have chosen for the 2023 Pool Nation Awards
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In Episode 152 of the Pool Nation Podcast we talk to Steve Barnes and Todd Pieri about their new game changing PureStar Ozone System. The talk about the ease of use, installation and self contained system that is very easy to install.
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In Episode 151 of the Pool Nation Podcast we talk about the first Pool Nation Boot Camp that will be held August 18 and 19, 2023 in Houston, TX at the Pool Boys new headquarters. Download and listen to the classes and education we will be doing.
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In Episode 150 of the Pool Nation Podcast we talk to Deborah Martin owner of the Pool Medic Pool Service. She shares her journey in the industry and shares some great business advice.
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In Episode 149 of the Pool Nation Podcast we talk to Chris Mele and Michelle Watson Pool Nation's Pool Guy and Pool Girl of the Year.
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In Episode 148 of the Pool Nation Podcast we talk to Todd Pieri and Steve Barnes with AquaStar Pool Products. We talk about their drive to change the industry one product at a time. They share some of the products they are coming out with and they talk about their new variable speed pump.
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In Episode 147 of the Pool Nation Podcast, Alicia Stephens, Director of Training and Education for BioLab, shares her wealth of knowledge and experience in the pool industry.
Join us as Alicia shares her remarkable path in the ever-evolving pool industry. With unwavering passion, she unveils insights on the art of training and sheds light on the awe-inspiring transformations that have shaped the industry over the past 23 years.
Get ready as Alicia Stephens takes the helm, steering us through a captivating discussion that will leave you inspired, informed, and excited about our amazing industry. Tune in and prepare to be immersed in a pool-centric adventure like no other.
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In Episode 146 of the Pool Nation Podcast Edgar, Zac and John talk about what to look for when hiring your first employee.
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In episode 145 of the Pool Nation Podcast we talk about how to approach risk taking and decision making as a business owner. And some of the most important lessons you've learned along the way.
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In Episode 144 of the Pool Nation Podcast we talk about our crazy week. Zac gets notified that he is deceased, Edgar's email along with the Pool Nation Instagram account gets hacked and John's house catches fire. Its been a crazy, crazy week, but they are sharing their stories.
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In Episode 143 of the Pool Nation Podcast we are joined by Janey and answer some of the questions that were sent in, but first we get a bit side tracked and John takes us back in time to his high school days with Janey, and Edgar talks about a stabbing and 4 cars. Its a must listen to podcast.
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In Episode 142 of the Pool Nation Podcast Edgar, Zac and John answer your questions on CYA and about how to how do I grow without
creating enemies in the local community?
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In Episode 141 of the Pool Nation Podcast we talk to Ted Lawrence the VP of Pro Brand Sales at Biolab. Ted has over 33 years experience
in the pool industry. We talk about the retail side of the business and talk about the trends of service to retail, and also retail to service.
He shares many fascinating aspects of the retail business and the keys to success you are planning to add retail to your service business.
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In Episode 140 of the Pool Nation Podcast Edgar, Zac and John answer your questions you sent in via the Pool Man University App. We talk about testing borates, chlorine deliveries, and pricing weekly service, what is too much, and if single polers should charge a premium.
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In Episode 139 of the Pool Nation Podcast, we talk to Akshaya and Brad Duncan with Raypak. We talk about their journey in the industry, and we talk about Raypak's new Avia Heater. They talk about their new technology Nitek and how they built the heater from the ground up.
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In Episode 139 of the Pool Nation Podcast we talk to Akshaya and Brad Duncan with Raypak. We talk about their journey in the industry and we talk about Raypak's new Avia Heater. They talk about their new technology Nitek and how they built the heater from the ground up.
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In Episode 138 Pool Nation Podcast we talk to Kathi Belcourt with Aqua Tech and she came to visit us in Texas all the way from Canada. We get to hear her journey and how pool pros do business in Canada.
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In Episode 137 of the Pool Nation Podcast we talk about all the pool pros we connected with at the Western, the Pool Nation Trainings and the Pool Man University.
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In Episode 136 of the Pool Nation Podcast we answer your questions. We talk about online rate reviews and Total Dissolved Solids.
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In Episode 135 of the Pool Nation Podcast we talk about the release of the Pool Man University App. An educational app built for the pool pros in the industry. We share our story of our journey on creating the app and the future of the vision.
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In Episode 134 of the Pool Nation Podcast we talk to Eric Nielson the Director of the Western Pool show and owner of Willow Creek Pools. We talk to him about his journey in the pool industry and how he started do pools at a very early age. We also talk about the Western Show in Long Beach. We talk about all of the classes, events and our 10 classes that we will be teaching there.
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In Episode 133 of the Pool Nation Podcast we talk to Kim Levin and Robert Rankin with Heritage Pool Supply Group about their new program for the pool pros called PoolTech. The goal of the program is to Empower, Educate, and Elevate Pool Service Professionals.
Pool Pros that sign up for the program will be able to get Loyalty Rewards where they will be able to earn certain percent back on purchases in two categories. The first one is a base rewards, where they will earn back on any purchases of any products purchased at Heritage.
The second category is PoolTech product reward which will be in addition to the base. If pool pros purchase any products designated PoolTech they will earn on that as well and is on top of the base.
Pool Pros will also have access to education, PoolTech Quality Council, and Events & Promotions
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In Episode 132 of the Pool Nation Podcast John and Edgar talk about taking your customer service from good to great.We talk about the 4 core segments of customer service and then dive into each one of them.
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In Episode 131 of the Pool Nation Podcast we continue our conversation about customer relations and customer service and how it impacts your bottom line.
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In Episode 130 of the Pool Nation Podcast we talk to Jared Schwab from Alpha West about the state of the industry 2023.
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In Episode 129 of the Pool Nation Podcast we talk about the second core segment of your business and talk about customer relations vs customer service.
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In Episode 128 Pool Nation Podcast Zac and Edgar talk about the second core segment of your business. We dive into customer relations, customer service and how it is tied into customer loyalty.
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In Episode 127 of the Pool Nation Podcast we talk to Kim Levin Vice President of Sales & Marketing, Andrew Petrozziello Chief Operating Officer and Dave Cook President of Heritage Pool Supply Group.
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In Episode 126 of the Pool Nation Podcast we say goodbye to 2022 and we talk about some of the things we have in store for 2023. We spill some of the Teaand Edgar shares his experience while attending his first BioGuard conference and the amazing people that he met.
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In Episode 125 of the Pool Nation podcast we continue our conversation on the 3 core segments of your business. And we dive into the final part 3 of Operations.
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In Episode 124 of the Pool Nation Podcast we talk about your business operational procedures. We talk about truck loading procedures with your employees, attendance policies and performance reviews.
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In Episode 123 of the Pool Nation Podcast we continue our conversation into Business Strategy, and your 3 core business segments. We talk about how to figure out how many pools your employees should do, your overall strategy and equipment tracking.
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In Episode 122 of the Pool Nation Podcast today we continue our conversation on the 3 core segments of your businessAnd we dive into part 2 Operations. We talk specifically about how to manage inventory, chemicals, and distribution of chemicals withyour employees, and your staffing and hiring process.
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In Episode 121 of the Pool Nation Podcast we talk about breaking down your businessinto 3 core segments that will allow you to focus on growth and create a better business foundation.
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Episode 120 of the Pool Nation Podcast we talk to the ladies behind Pool Nation and the Pool Nation Podcast. We talk to Leanne De Jesus, Leslie Nicklas, and Janey Flawless. We go back in time, all the way to the beginning, and ask them to share their thoughts on our journey. They share their stories of how we have grown but from their perspectives.
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In Episode 119 Pool Nation Podcast we talk about the4 PSP Expo in Las Vegas. We share what we thought about the show and talk about the big 3 not being at the show. We share our thoughts on whether we thought it had an impact on the show.
We then talk about the Pool Nation Awards and share the winners of the Second Annual Pool Nation Awards.
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In Episode 118 of the Pool Nation Podcast we talk to Leanne De Jesus. We do a deep dive into answering your business questions that you sent in.
We talk about the different facets of hiring employees and get into the legal parts of hiring. We talk about some of the workers comps requirements, what documentation you need to have, and talk about insurance, vehicle insurance and business insurance requirements.
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In Episode 117 of the Pool Nation Podcast John and Edgar talk business and talk about the show in Vegas this week.
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In Episode 116 of the Pool Nation Podcast we talk to Kris Osterbusch the new Director of PSP Expo and Megan Magana. We talk about the International Pool Spa Patio Expo that will be taking place Nov 12 to the 17th in Las Vegas. We talk about the education classes, the CEO Keynote Speaker panel, and we talk about the Pool Nation Awards.
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In Episode 115 of the Pool Nation Podcast Zac, John and Edgar are in studio together and answer some question that were sent in. In the first question we dive into the concept of purchasing routes in order to grow your business. Is it a good idea or bad idea? We break it down and give you our thoughts and answer your questions.
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In Episode 114 of the Pool Nation Podcast Zac, Edgar and John answer your business questions. They do a deep dive into setting goals and what to do to attract the right applicants.
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In Episode 113 of the Pool Nation Podcast we answer the business questions that pool pros have sent in. We talk about adding more value to the service pool pros perform, and answer if you should charge less for accounts that are closer to your other service accounts to land the accounts.
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In Episode 112 of the Pool Nation Podcast we talk to Alexander Jacobs and his journey to the pool industry. He worked in Major League Baseball as a scout and in the front office for the Houston Astros, and the Arizona Diamondbacks before joining Untied Aqua Group. We also talk to Max Brown with the Pool Boys and shares his story on how he joined the the Pool Boys. And last we talk to Alex Diaz owner of Peerless Pool Cover and talks about how he decided to get into the industry, and his niche part of our industry.
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In Episode 110 of the Pool Nation Podcast we have special co-host Megan Kendrick owner of Pool Pro Magazine. We talk to Lindsey Lawless and
Alisa Gotay two of the nominees of the 30 under 40 female rookie of the year. They share their journeys into the pool industry and what it means
to be nominated for a 30 under 40 rookie of the year awards at the Pool Nation Awards.
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In Episode 109 of the Pool Nation Podcast we talk to Jamie Novak with Natural Chemistry and Janey Flawless with JJ Flawless Pools about the Pool Nation Women's Networking Event. They share their experiences at the event, they talk about the amazing women that attended the event, and topics that they covered. We then talk to Michael Krouse with First Response Pool. He is nominated for Pool Guy of the Year at the Pool Nation Events, and shares his story about how he got started in the Pool Industry.
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In Episode 108 of the Pool Nation Podcast we talk to Amber with Amber Sparkling Pools, Lindsey with Oasis Pool Management, Michelle with Shells Pools & Spa, and Kristen with Houston Pool Gal. They have all been nominated for Pool Girls of the Year at the Pool Nation Awards. We learn about their journey in the pool industry, and how they were nominated for Pool Girl of the Year.
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In Episode 107 of the Pool Nation Podcast we talk to Scott, Rachel, and Abigail with Aqua Magazine. They are excited to talk to us about their Aqua Live Pool Show that they are
bringing back. They talk about why they have decided to bring the new show to the industry, and talk about the education, events, and location of the new show.
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In Episode 106 of the Pool Nation Podcast we answer your business questions that you have sent it. Edgar, Zac and John answer questions on training, and the must things that you need to do when you are training your first hire, and how to put things in place as your company grows to ensure that training, vision, and procedures are in place to allow your employees to thrive.
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In Episode 105 of the Pool Nation Podcast Zac, Edgar and John talk about the 2022 Pool Nation Awards Nominations event that was held on Wednesday August 24 at the Heritage Pool Supply Headquarters in McKinney Texas. They also share all of the Nominees for the Awards that will be held at the International Pool Spa Patio Expo in Vegas.
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In Episode 104 of the Pool Nation podcast we talk to Haley Tew owner of Lavender Landscape & Design a design and build company that is owned and ran by women. She shares he journey in the industry and how she has taken her company from her first job of $5,000 to a 8 to 10 million dollar revenue company. She shares her ups and downs and the advantages that she has as a woman in our industry.
A must listen to Podcast
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In Episode 104 of the Pool Nation podcast we talk to Haley Tew owner of Lavender Landscape & Design a design and build company that is owned and ran by women. She shares he journey in the industry and how she has taken her company from her first job of $5,000 to a 8 to 10 million dollar revenue company. She shares her ups and downs and the advantages that she has as a woman in our industry.
A must listen to Podcast
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In Episode 103 of the Pool Nation Podcast we talk to Paul Sim with Pivot Pool Products about their journey with Ariel the Solar Powered Skimmer. We talk about their journey from the Concept of the first Solar-Powered Skimmer to the latest version Ariel.
We talk about what motivated them to create Ariel, the vison behind Ariel and the biggest benefits for the users of Ariel. A must listen to podcast.
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In Episode 102 of the Pool Nation Podcast Edgar and John take your question. We talk about flocculants and how they work. We talk about metal removers during the startup process, and bromine for spas.
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In Episode 101 of the Pool Nation Podcast Edgar, Zac and John take your business questions on business. They answer your questions on business policies and procedures, vacation time, service manager responsibilities, and much more.
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In Episode 100 of the Pool Nation Podcast we talk to Mike Farley about the Million Dollar Design Challenge. We talk about how it was created 4 years ago and how it allows designers to build on their skills and make them think out of the box. We talk about how it has grown and how this year the first place winner will take home $10,000 dollars.
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In Episode 99 of the Pool Nation Podcast we talk about the Second Annual Pool Nation Awards that will take place at International Pool Spa and Patio Expo on November 16th from 6pm to 9:30pm. We talk about the different categories this year, and the Bob Lowry Lifetime Achievement Award. Nominations are open.
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In Episode 98 of the Pool Nation Podcast we talk about the Pool Nation Awards, the Pool Girl Pro Financial Business training that will take place
on September 24th in Dallas, and we continue to answer the pool pro questions that are sent it. We talk about how to hold employees accountable, and how to prepare if you need to let them go. We also talk about micro businesses and the best structure when you are going to set up a repair department.
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In Episode 97 of the Pool Nation Podcast we answer 5 business questions that were sent in directly from the Pool Pros. We talk about pool exchanges with other pool companies to make your business stronger and more efficient. We also talk about weather you should focus on service or repairs when you are just starting and what type of attendance policies you should have in place as you start to grow. Zac talks about what "learning your numbers" means and what 3 areas of your business you should focus on when growing your business.
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In Episode 96 of the Pool Nation Podcast we continue our conversation on qualifying customers and how to look for red flags when talking to potential customers.
We talk about vacation rental and what questions you should be asking. We also talk about the red flags to look for in vacation rentals
We talk about the things you should look for when talking to the customer over the phone in that initial conversation, and what red flags to look
for when visiting the pool for the first time.
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In Episode 95 of the Pool Nation Podcast we talk to Todd Pieri and Jamie Novak come to Dallas and visit us to talk about their new line up of products. They talk about the Pipeline Filters and how they hold up against filters double their size. They also talk about their variable speed pump that was just released as they were in Dallas and their new Ozone system.
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In Episode 94 of the Pool Nation Podcast we talk about qualifying customers and how to look for red flags when talking to potential customers.
We talk about the things you should look for when talking to the customer over the phone in that initial conversation, and what red flags to look
for when visiting the pool for the first time.
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In Episode 93 of the Pool Nation Podcast we talk about the economy and how it can affect the service side of the industry. We also answer the pool pro questions that are sent to us via PoolNation.com.
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In Episode 92 of the Pool Nation Podcast we answer some important questions that pool pros in our community are asking. We do a deep dive into Burnout and how to deal with burnout. We also talk about the biggest mistakes new business owners make, and talk about how to deal with bringing on a wife or family member onto the business.
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Episode 1 Pool Nation News
We are starting something new in the industry. We bring you the latest news, trend, products, and people in the industry all with in 3 to 5 min.
In episode one we talk to Chris Brink CEO of Hasa and ask him what he thinks the the challenges are that the industry faces as we go into summer of 2022.
In Episode 91 of the Pool Nation Podcast we talk to Leanne De Jesus and Leanne is an HR expert that works for a multibillion-dollar company and has over 30 years of experience. Today we are going to talk about the latest trends and solutions surrounding retentions. We do a deep dive into retention strategies, and she talks about the following 5 key themes. Lets face it employee turnover is crazy and that is if you can even find employees right now. Here are the 5 themes she shares with us today.
Retention Key Themes
- Flexible work schedules
- Health and well being
- Company Values and Purpose
- Promote personal achievements
- Sense of community
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In Episode 90 of the Pool Nation Podcast we talk to Chris Galvan owner of Blueray XL. He shares his journey into the pool industry and the fight for his company. He also shares some best practices on using BluerayXL.
In Episode 89 of the Pool Nation Podcast, we talk to Josh Sherwood owner of Sherwood Outdoors. They are giving away an entire backyard to a deserving family. He talks about his journey and what drove him to do an entire backyard giveaway. They are not holding back and just giving away a pool they are doing an entire backyard for a family in need. Listen and learn how you can nominate a family in need.
A feel great podcast. Download and Listen
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In Episode 88 of the Pool Nation Podcast we talk to Vic Garcia owner of G6 Designs. G6 is a design and construction company from California and he shares his journey into the pool industry,
and how he ended up building his company. He talks about the value of keeping your word and doing what is right at all cost. He also talks about being in Pool Pro Magazines 30 under 40
and winning the Pool Builder of the Year Award at the Pool Nation Awards, and gives advice to those that want to get into building pools. A super motivating podcast and must listen to.
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In Episode 87 of the Pool Nation Podcast we talk to Mike Bluff from Mike's Pool Service from California. We talk about his journey into the Pool industry. He shares how he started in the industry looking to do something part time to supplement his income, and how he has grown his pool company to 363 stops per week. He shares his struggles, his obstacles, and what he has done to overcome all of it and thrive in the industry.
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In Episode 86 of the Pool Nation Podcast Edgar, Zac and John talk about the challenges they see going into Summer of 2022. They do a breakdown of the different areas that might present challenges for pool pros. They talk about the current chemical situation, product availability, the labor market in the pool industry and employee retention.
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In Episode 85 of the Pool Nation Podcast Edgar, Zac and John talk Water Chemistry, answer questions sent in by pool pros. They talk about the advantages and disadvantages of having two techs working together, the liability of having employees take their work trucks home, how to talk to a customer that does not want to drain their pool with high CYA, and much more.
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In Episode 84 of the Pool Nation Podcast John and Edgar talk about the Western Pool & Spa Show Experience, and we finish answering questions for Mark from San Diego as he looks into starting in the Pool Industry.
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In Episode 83 of the Pool Nation Podcast we give you an update on the current chlorine situation and a couple of market conditions to be ready for this year. The big question is are you ready for the chorine situation of 2022?
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In Episode 82 of the Pool Nation Podcast, we talk to Amy Rullo with Scott Payne Custom Pools, Jamie Novak with AquaStar Pool Products and Alicia Stephens with BioLab. With our special Co-Host Megan Kendrick owner of Pool Pro Magazine. We dive into their journeys in the pool industry, the challenges that they face as women in a male dominated industry and the creation of the WITI group for women in the industry. A must listen to episode.
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In Episode 81 of the Pool Nation Podcast we talk to Chad Christensen from Leslie's Pro about the program and how it can help the pool pros during these difficult times with the chemical shortages. We do a deep dive into the program and how to get the most out of it.
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In Episode 80 of the Pool Nation Podcast we answer question sent in from Mark in San Diego California. He is looking at jumping into the Pool Service industry and sent in his questions via our question and answer portal from our website. We talk about how many pools you can do when starting a route, the different areas of revenue, and the 3 main areas of focus when starting a business.
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In Episode 79 of the Pool Nation Podcast we talk to Eric and Stan with the Western Pool & Spa show that will be taking place on March 10, 11, & 12 in Long Beach California. We talk about the history of the show and how its put on by a 100 % volunteers.
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In Episode 78 of the Pool Nation Podcast we talk to Wayne Ivusich from Taylor Technologies. We talk about his 31 years in the pool industry and get to know the personal side of Wayne. We learned that was Wayne has been doing community theater for many many years and he has taught over 1500 classes in the pool industry over the years.
He shares how the industry has changed over the last 30 years, and how Taylor has grown over the last 3 decades. A must listen to podcast.
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In Episode 77 of the Pool Nation Podcast we continue to answer your question that you sent in. We talk about marketing and the sites you should focus on when starting your business, we also talk about creating a tight route and discuss the different options for your routes. We talk about the importance of your business plan and how soon you should set that up.
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In Episode 76 of the Pool Nation Podcast we announce that we have partnered with the Western Pool & Spa show in Long Beach California and Hayward Pool Products to bring to you Pool Nation's Top 25 Builders of 2022.
We announce the nominees and we set the date for the awards which will be held at the Western Pool & Spa show on March 11th at 6pm. They will be announced via Instagram Live. So tune it. We also do a Q&A for a pool pro that sent us questions on his business. We break them down and give you 3 different perspectives.
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In Episode 75 of the Pool Nation Podcast we talk to Emily Washcovick host of Yelp's Behind the Review podcast. We continue our series with Yelp and Entreprenuer.com on online marketing, social media, and on this episode we do a deep dive into creating the perfect response strategy for your online reviews. She talks about creating your response strategy and how to deal with negative reviews and turn them to positive view of your business.
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In Episode 74 of the Pool Nation Podcast we talk about business goals, and how to set up goals that will set you up for success in 2022. We talk about how to effectively use goals so that your business can thrive in this new year. We cover what makes a good goal and what makes a bad goal and what steps to follow when you are setting up goals.
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In Episode 73 of the Pool Nation Podcast, we talk to Dominick Mondi Executive Director of NESPA and his journey into the pool industry. We talk about the history of NESPA, and their advocacy for the pool industry. We talk in detail about the Pool Spa Show that will take place in Atlantic City on January 25th to 27th and what it takes to put on such a large event. Dom discusses the expo part of the show with over 300 vendors and how their education that encompasses over 110 education classes that cover water chemistry, business classes such as hiring the right candidates and even the hands-on classes they offer. A must listen to podcast.
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In Episode 72 of the Pool Nation Podcast we talk to Leanne De Jesus an HR expert with over 30 years in the HR. She has worked for billion dollar companies such as Hilton, Disney and JCP. She talks about the current labor market and the current hiring conditions.
She explains how the pandemic has changed the employment market & how the market has shifted power from the employers to the workers. We discuss what is attractive to this new workforce that we are seeing out there and what employers are having to do to attract talent.
We do a deep dive into developing and sustaining employee engagement so that your business can thrive during the Great Resignation. Leanne also explains the difference between, engagement, motivation and recognition as they are not the same.
She also talks about what you should do if you are wanting to hire your first employee. A must listen to podcast!!!
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In Episode 71 Part 2 of the Pool Nation Podcast we continue our talk with David and Luke. They are the host of the Splash Podcast all the way from Australia also known as the land down under.
We will talk about our industries and get some great insights into the pool industry from around the world. We talk about SPASA and their mission to protect the pool industry in Australia. We learn about their market, and what things they do differently than us here in the US.
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In Episode 71 of the Pool Nation Podcast we talk to David and Luke. They are the host of the Splash Podcast all the way from Australia also known as the land down under.
We will talk about our industries and get some great insights into the pool industry from around the world. We talk about SPASA and their mission to protect the pool industry in Australia. We learn about their market, and what things they do differently than us here in the US.
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In Episode 70 of the Pool Nation Podcast we talk about the 7 reasons why its so important to take time off. We talk about your company policies when it comes to vacation for you and your employees and your work phone policy. We will do a deep dive into the importance of setting those up properly so it allows you to succeed from the beginning.
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In Episode 69 of the Pool Nation Podcast we do a recap of the Pool Nation Awards. I ask John and Zac for their take on the event and the outcome of how they feel it went. We share a behind the scenes on what it takes to put the event together and we share how we are already looking forward to next years event at the show in Vegas. We also pay tribute to our friend Bob Lowry, and talk about the Bob Lowry Lifetime Achievement Award.
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In Episode 67 of the Pool Nation podcast we continue our series on the life of Bob Lowry part 2. Bob and Eric talk about Bob's
career and how they started service industry news, his time with Dell Ozone, his 5 years at Leslie's and what led him to
create the Pool Chemistry Training Institute. We also talk to Terry Arko from Hasa about his friendship with Bob and how
they met.
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In Episode 66 of the Pool Nation Podcast Eric Herman talks to Bob Lowry about his life and how he ended up in the Pool Industry. They talk about Bob's early years, his military service, the aquarium products he invented and how the FDA knocked on their door came to talk to them about those products and how his life would eventually take him to the swimming pool industry.
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In Episode 65 of the Pool Nation Podcast we talk about your logo. We talk about 5 key things to look at when having someone build your logo.
We talk about the different uses, and how to ensure yo have a design that will work for your business. We share some of our learning experiences and some
of the mistakes we made along the way. Even now with our Pool Nation Logo.
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In episode 64 of the Pool Nation Podcast we continue our conversation on your company brand and how to increase your brand awareness.
We talk about choosing your name, and how important it is to make sure you do not choose a name too similar to your competition, and how that
can affect your business. We also talk about how to be memorable, but not to unique & how to deliver your brand message.
Here are some questions that we talk about and that you should ask yourself when doing something with your brand:
- Does this – in any way – increase the value of the business?
- Does it have the POTENTIAL to increase the value of the business later down the road?
- Does this – improve our efficiency?
- Does it allow us to charge more?
- Does it allow us to charge more – WITHOUT having to spend more? Basically does the benefit out weigh the cost?
- Does this improve our professional image?
- Does it add value for the customer? Or increase their trust and comfort level when doing business with The Pool Boys.
- And one of my #1 questions – can it be successfully scaled OR will the business outgrow it.
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In Episode 63 of the Pool Nation Podcast we talk about your company branding and why its so important. We talk about the things you need to make sure
you take into consideration when choosing a company name. For example, does you company name send a message, are you choosing names that does not
include hard to pronounce words, does your name have numbers in the name. Or like in John's case does it have the word "And" or the "&" in the name. He talks
about how he has had to change his name to avoid some of the issues of having the word "And" in it.
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In Episode 62 of the Pool Nation Podcast we talk water chemistry with Bob Lowry. We get an update on Bob and his trip to California, and we do our deep dive into water chemistry.
We talk about weather we should balance pH prior to shocking a pool, the best way to handle rising pH on a salt pool, we talk about alkalinity and carbonate alkalinity. We also talk about
water chemistry ranges vs target water chemistry and why you should move to target water chemistry to maintain your pools.
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In Episode 61 of the Pool Nation Podcast we talk to Ray Giovine the Director of the International Pool Spa Patio expo and Megan Magana the Senior Marketing Manger for the show. We talk about the first pool show after 2 years due to Covid-19 that will be taking place Nov 13-18, 2021 at the Dallas Convention Center.
We do a deep dive into the show, and talk about all of the different things at the show such as the Welcome Party, Key Note Speakers, Education, and the floor expo.
We also talk about the best way to get the most out of a Pool Show. If you are attending for the first time there are certain things you want to do to make it a great experience.
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In Episode 60 of the Pool Nation Podcast we talk to Emily Washcovick the host of the Behind the Review Podcast from Yelp and Entrepreneur.com In this episode we talk to Emily Washcovick the Host of the Behind the Review podcast from Yelp and Entrepreneur.com. Today in part 3 of our 4 part series we talk about Social Media Strategy and how you use the engaging of all it and turn it into customers.
She explains what a social strategy is, the benefits of a social media strategy, the key elements and the do's and don'ts of your strategy.
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In Episode 59 of the Pool Nation Podcast we talk about 5 things you can do to instantly increase your value allowing you to charge what your worth.
As John and Zac say these are the low hanging fruit that not a lot of people focus on, but can take you and your company to the next level and allow you to charge what you are worth.
We also talk about the Pool Nation Awards at the International Pool Spa Patio Expo on Nov 17th.
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In Episode 58 of the Pool Nation Podcast we talk about the Pool Nation peer-to-peer platform and the Pool Nation one on one coaching that we have created.
We discuss the goal of creating a platform to help bring together pool pros that want to elevate themselves in the industry. A private and safe environment and platform where the can ask business questions and connect with us and with other like minded peers. A platform where we talk everything business related. We also talk about the one on one coaching and mentoring where you meet privately with Edgar, Zac and John to talk about your business and your road map to success. Sponsors The SPPA Ultimate Pool Tools Pool Invoice
In Part 2 of Episode 57 of the Pool Nation Podcast we continue our conversation with Megan from Pool Pro Mag and Tyler from the Pool Chasers. We do a deep dive into raising you rates. Megan talks about the results of a survey Pool Pro Magazine did asking business owners if they had raised their rates. We share the recent industry rate increases and why some of the pool pros might find it hard to increase their rates.
Megan from Pool Pro Mag talks about brining awareness on the increases and how to ensure that you keep it on our business radar. Zac talks about the recent rate increase letters that have been sent out and how those will affect you moving into 2022.
We do a deep dive into figuring out what your rate increase should be, and the tools that are available to use and help you through that process. A must listen to episode.
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In Episode 57 of the Pool Nation Podcast we talk to Megan from Pool Pro Mag and Tyler from the Pool Chasers. We do a deep dive into raising you rates. Megan talks about the results of a survey Pool Pro Magazine did asking business owners if they had raised their rates. We share the recent industry rate increases and why some of the pool pros might find it hard to increase their rates.
Megan from Pool Pro Mag talks about brining awareness on the increases and how to ensure that you keep it on our business radar. Zac talks about the recent rate increase letters that have been sent out and how those will affect you moving into 2022.
We do a deep dive into figuring out what your rate increase should be, and the tools that are available to use and help you through that process. A must listen to episode.
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In Episode 56 of the Pool Nation Podcast we talk to Jared Schwab from Alpha West Marketing Group about the recently released price increases of up to 35% on Cal-Hypo, 50% increase on Tri-Chlor Tabs & dry chlorine and the 10% increase on plastic.
We also talk about the current conditions of the swimming pool industry with the continued supply issues and we talk about the current market conditions and if there is any change in sight. We also talk about the current labor market how to be able to find talent in these tough times.
We also talk about what the pool pros strategy should be for 2022 with the current conditions not showing that they are going to change over the next year.
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In Episode 55 of the Pool Nation Podcast we talk to Emily Washcovick host of Behind the Review with Yelp and Entrepreneur.com. We talk about online platforms because
even if you hate them, you still need them for your business. We talk about the main platforms you should be on and how they help shape your business, because in this day and
age your digital presence can have a huge impact on your business and your businesses reputation.
Emily talks about how to create a strong online presence, she explains how review sites work, and the pros and cons of these sites. A must listen to episode.
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In Episode 54 of the Pool Nation Podcast we talk about swimming pool water chemistry with Bob Lowry
the founder of the Pool Chemistry Training Institute. We talk about the 3 different chlorines and
the pros and cons of each one. We also talk about the top 3 things a pool pros should focus on when starting in the industry
the difference between sanitation and oxidation and much more.
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In Season 2 Episode 1 of the Pool Nation Podcast we talk to Chris Brink the CEO of Hasa. We do a deep dive into the current status of the industry, and the current condition of the chlorine supply.
Chris talks about the last year and all of the challenges covid-19 has brought to the industry, to HASA and the things they are already doing to position themselves for next year. He also gives us an update on the current condition of the chlorine supply.
A must listen to Podcast
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In Episode 52 of the Pool Nation Podcast we do a recap of Season One. That's right we have done our 52 episode of the
podcast. It seems that we started yesterday. John, Zac and Edgar share their story about meeting in person for the first time.
On August 8th they met up in Dallas, TX for the first time after doing the podcast together for a year. Listen to what it
was like for each one, and what the future of the Pool Nation Podcast has in store for season 2.
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In Episode 51 of the Pool Nation Podcast we talk to Emily Washcovich the Host of Behind the Review with Yelp and Entrepreneur.com
We talk about your online presence, how to set yourself up and why its so important for your business in this day and age. We do a deep dive into
the most important platforms your business should be listed on, the do's and don't of your listings, the importance of photos and captions, the key
components your business listing should have, and how to handle negative reviews.
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The SPPA Ultimate Pool Tools Pool Invoice
In Episode 50 of the Pool Nation Podcast we talk about the current status of the pool industry. We do a recap of the last 12 months, and how things have progressed in the industry. We break down the top 10 trends we have seen over the last year, how it is affecting the pool industry, and how it will impact you as a business.
One thing is clear. There is a new normal for our industry, and as Bryan Chrissan said "The rules of the game have changed". The days of distributors having plenty of stock on the shelves are gone, and with certain products on backorder for 12 months you need to have a business plan that will allow your business to survive, strive and have a competitive advantage in these unprecedented times.
In this Business Strategy Part 1 podcast we talk about a business plan and the first 3 steps to a simple business plan that will allow you to start putting a plan in place.
Sponsors
The SPPA Ultimate Pool Tools Pool Invoice
In Episode 49 of the Pool Nation Podcast, we talk about the continued shortage of chemicals and products in the pool industry, and we talk to Bob Lowry founder of the Pool Chemical Training Institute on how to reduce chlorine demand during these difficult times where chlorine is in short supply.
We break down the alternatives and ways to reduce chlorine demand as you navigate through these difficult times. We talk about Enzymes, Borates, Phosphate Removers, Copper Ionizers, BlueRayxl and much more.
Sponsors
The SPPA Ultimate Pool Tools Pool Invoice
In this Episode 48 of the Pool Nation Podcast John and Edgar talk about Pool Invoice and your business profits. They break down the micro business concept, talk about financial business metrics, and progressive business metrics that allow you to see your businesses profits in real time.
The number one reason small businesses fail is due to lack of financial knowledge or the disconnect between the cost of the goods or service they offer and the cost of their product. In this episode we talk about some of the fundamentals on how to break down your business into smaller micro businesses so you can have a pulse on the income of each one of them. We also talk about metrics, and progressive business metrics and why they are so essential to the survival of your business.
We share the Pool Nation journey and how Pool Invoice was built to tie in all these concepts and help you run a profitable business.
To check out Pool Invoice go to www.Poolinvoice.com
Sponsors
The SPPA Ultimate Pool Tools Pool Invoice
In Episode 47 of the Pool Nation Podcast, we talk about the 6 steps to better communication and establishing effective communications with your customers
in these difficult times is essential to your customer retention and customer satisfaction. We break down each step and do a deep dive into effective business
communication.
"The effectiveness of communication is not defined by the communication, but by the response". Milton Erikson
Sponsors
The SPPA - Ultimate Pool Tools - Pool Invoice - Pool Man University
In Episode 46 of the Pool Nation Podcast we talk to Leanne De Jesus an HR expert with over 30 years experience in Human Resources including training, development and labor employment.
We talk about the hiring process, behavioral interviewing, and the 3 interviewing steps you should be using for every interview. We also continue the conversation on the current conditions in the swimming
pool industry and get an update on the BioLab plant in Louisiana that is set to be back online in Spring of 2022.
In Episode 45 of the Pool Nation Podcast, we breakdown the current condition of the labor market, the high demand for employees in every market and we talk about the hiring process and how important it is to have a solid interview process so you can find and hire the right employees for the right positions.
Sponsors
The SPPA - Ultimate Pole - Pool Invoice
In Episode 44 of the Pool Nation Podcast we talk to Bob Lowry about water chemistry. We talk about pH in fiberglass pools, and vinyl pools. We also talk about adding borates to pools that are using mineral algastats, we discuss liquid calcium, the color of acid and if it matters, if you should pour acid first or chlorine when servicing a pool, and much more.
In Episode 43 of the Pool Nation Podcast we talk to Steve Jones and Dennis Cecil from Fluidra. We talk about variable speed pump technology, the new DOE regulations, and how that will affect the pool pros and homeowners. We do a deep dive into the creation of variable speed pumps, and the best operation for the pumps. We also talk about the key points when selling them to a customer.
Sponsors - The SPPA - Ultimate Pool Tools - Pool Invoice
Pool Man University
In Episode 42 of the Pool Nation Podcast we talk to Javier Payan from Payan Pool Service out in San Diego California. He shares his story of how he started to service pools straight out of high school and how he now services over 600 pool per week. He shares his ups and downs, and the adjustments he has had to make to ensure that his business it profitable. He talks about his management style and his business philosophy. A must hear story for those that are in the industry.
Sponsors - SPPA - Ultimate Pool Tools - Pool Man University
In Episode 41 of the Pool Nation Podcast Edgar, Zac and John talk about the top 4 reasons small businesses fail. We talk about Financials, Business Planning, Management, and putting Processes in place to help your business thrive. We have our list of top 10 reasons, but will break them down week by week.
Sponsors - Ultimate Tools - The SPPA - Pool Man University
In Episode 40 of the Pool Nation Podcast we talk to Bob Lowry about water chemistry and talk about the best way to kill algae, Total Dissolved Solids, Alkalinity, Carbonate Alkalinity and flakes in swimming pools. We take a call from Big Family Pools to discuss borates, and talk to John about his birthday.
Sponsors - The SPPA Ultimate Pool Tools Pool Invoice
In Episode 39 of the Pool Nation Podcast we talk to Terry Arko about the news media coverage that has been going around about the chlorine shortage in the swimming pool industry. We talk about your chlorine options as a pool pro and the new Hasa Liquid Feeder coming out in mid June.
We also talk about water chemistry, the pros and cons of liquid chlorine, and Hasa's new rewards app.
Sponsors
The Sppa
Ultimate Pool Tools
Pool Invoice
In Episode 38 of the Pool Nation Podcast Edgar, John and Zac talk to Albert Miller and Kevin Bulling from Hayward about the Status of The Pool Industry, the forecast for the Pool Industry, Product Shortage, and what you should do to ensure you are able to get your products.
Albert Miller is Haywards Pool Products VP of Sales for the US, and Kevin Bulling is the Dealer Development Manager at Hayward Pool Products. We also talk about Haywards new line of products including their new Heater, that has the smallest foot print of any heater in the industry, the S3 Salt Cell with salt ranges of 800-8,000ppm, and the New XE Pump.
We also talk about the 1st Pool Nation Awards to be held at the International Pool Spa Patio Expo in Dallas.
In Episode 37 of the Pool Nation Podcast Edgar, Zac and John talk about the business mistakes they have made along the way. We talk about Profit, Business Planning and Motivation. We share our stories on the things that we would do differently today vs when we started our businesses. A must listen for the new, and seasoned pool guy.
In Episode 36 of the Pool Nation Podcast Edgar, Zac and John talk to Bob Lowry the founder of the Pool Chemistry Training Institute. We talk startups on dark bottom pools and scaling during startups. We also talk about startups in Fiberglass pools, and answer pool pro questions that are sent in.
In Episode 35 of the Pool Nation Podcast we talk to Danielle Bahr founder of the SPPA. We talk to her about her journey in the pool industry and we do a deep dive into the insurance needs of the pool pro. We talk about the type of business insurance you should have, why you should protect yourself, how much coverage you should have, and talk about some of the most common claims in our industry so you can avoid them.
In Episode 34 of the Pool Nation Podcast we get a call from Bryan Chrissan from Hayward Pool Products and we talk about pool product shortage, demand and product availability going into the summer season and when you should be ordering product. We also talk to Zac and John about route and business efficiency part 2 and how it impacts your business, your productivity, and your profitability.
In Episode 33 of the Pool Nation Podcast we talk about pool route efficiency. We talk about the things you should do when you are building your route and we also do a deep dive into all the things that are associated with creating that efficient route. Including the bidding process and how to handle pools that are out of your area.
In Episode 32 of the Pool Nation Podcast, we talk to Eugene Lochman of Prestige Pool & Patio in Frisco, TX. We talk about his journey in the pool industry. He shares his ups and downs in the last 11 years and what they have done to set the company up to be able to build 300 pools per year and service almost 900 pools a week.
It’s an inspiring story that will make you want to get up and want to do more. It’s a must listen for the pool guy and pool builder.
In Episode 31 of the Pool Nation Edgar, John and Zac talk to Bob Lowry. The grandfather of water chemistry. Do you want to know how long your should run your pool pump? The answer will surprise you. Do you want to know the most difficult part of balancing pool water? Listen to them talk about it in this podcast. It's all pool talk.
In Episode 30 of the Pool Nation Podcast, we talk rate increases and how it directly affects your business profitability. John and Zac go head to head in the Pool Nation hashtag knowledge challenge. We talk to Pool Girl Anna and her experience raising rates. This is an episode you don't want to miss.
In Episode 29 of the Pool Nation Podcast, Sales Techniques Part 2. We continue our conversation on sales techniques and we do a deep dive into revenue sources for your business. We talk about the different things you can do to increase your revenue, improve profitability and make more money in your business.
In Episode 28 of the Pool Nation Podcast, we talk Sales Techniques Part 2. We talk about upping your Sales Game and the little things that you can do to WOW your customers. The better you are the more money you will make. We dive in deeper into the Sales Techniques, and we talk about Revenue Opportunities for the Pool Pro.
In Episode 27 of the Pool Nation Podcast, we talk about the sales process, and how important it is to master your sales process for your business. We share our experiences with the sales process of our businesses, and the things we put in place to improve that sales process. We talk about the learning curve and how important it is that you become great at sales. The better you are the more money you will make.
In Episode 26 of the Pool Nation Podcast, we talk to Bob Lowry on his monthly visit to the podcast. We talk about Pool Startups. We also talk about how long you should run the pump when doing a startup, what chemicals you can and can’t add during the startup process and what chemicals you should never mix.
We also answer some questions that were sent in. We cover how Bicarb works in a pool, why Acid Demand is so high on Quartz startups vs other finishes, and continued calcium buildup.
In Episode 25 of the Pool Nation Podcast, we talk about increasing your business revenue by adding services or fees. We talk about providing a superior level of service and how important it is for every business to look for opportunities to add extra services in order to be able to increase yearly revenue and profits.
In Episode 24 of the Pool Nation Podcast we talk to Ken and Sara Howard a father daughter duo in the swimming pool industry, and creators of the Ultimate Pole-Hyper Pole. We talk about their journey in the pool industry. We talk to Sara about how she grew up in the industry, and how she took over the family business. We also talk to Ken about his Journey in the industry and how they came up with the idea to create the Ultimate Pole, and their constant drive to perfection to create the Ultimate Pole-Hyper Pole.
In Episode 23 of the Pool Nation Podcast, we talk about how to make sure you are making a Profit in the Pool Service Industry. We break it down so it’s easy to understand, and so you can apply it to your business to ensure you are quoting high enough rates to make money and the profit that you want. We talk about using 1 simple metrics like cost of service, average cost, and how simple a profit and loss statement is.
In Episode 22 of the Pool Nation Podcast we talk to Bob Lowry founder of the Pool Chemistry Training Institute. In this episode we answer pool water chemistry question from pool guys and pool girls that are sent to us to Bob can answer them. Bob is a legend in the pool industry. He has written 21 books on pool water chemistry and even the manuals that IPSSA uses were written by Bob himself.
E-21 of the Pool Nation podcast we talk to Kelli Carillo a fellow Pool Girl and owner of Legacy Pools & Spa, and founder of the Pool Girl Training. She is a second generation Pool Girl, and owns her own pool service company where she does service, repairs and installs. She is also one of the founders of Pool Girl Trainings. She shares her story on how they created and founded the Pool Girl Trainings to provide a safe environment for fellow pool girls to learn and to be able to give them their own platform to share and build on their experiences.
E-20 of the Pool Nation podcast we talk about the business side of your company. We talk about setting up your business. We talk about business credit vs personal credit and why you should set your company up the right way. How business credit is different than personal credit and how to separate them to protect yourself from personal liability. We talk about business credit, lines of credit, and business loans. We also talk about what affects your business credit and what increases or decreases your business credit scores, and the difference between them.
In Episode 19 of the Pool Nation Podcast we talk about the 8 + reasons why the pool industry is such a good industry. We talk about Income Potential, Profits, Start Up Cost, Ease of Learning the Industry, we also talk about Guaranteed Income, Cash Flow, Business Growth Potential, and how Recession Proof the industry is. We compare the industry to other industries using these key factors to show how solid the Swimming Pool Service and Repair industry is.
E18 - of the Pool Nation Podcast we talk to Bob Lowry in his monthly visit to the Pool Nation Podcast to talk about swimming pool water chemistry and answer pool guys questions. We talk about how to treat black algae, we discuss Galvanic Corrosion, we talk to Bob about what causes foaming in swimming pools, and an in-depth conversation about UV, Ozone & AOP. We discuss the importance of keeping a residual amount of chlorine in the water to protect bather to bather transmission of diseases.
In E-17 of the Pool Nation Podcast we talk to Kevin Bulling from Hayward. We do a deep dive into their loyalty rewards program so that you can signup before the year starts and take advantage of that program. We also talk about the Warranty for those that sign up and we talk about their pump that has a 4 year warranty. We also talk about products like the HydraPure all in one UV and Ozone Solution, and the AquaVac 6 Series Robotic Pool Cleaner, and the Omnilogic Automation.
In Episode 16 of the Pool Nation podcast we talk to Dennis Cecil from Jandy. We talk about Jandy's Loyalty Rewards program, we also talk a little bit about their new DV2 Variable speed pumps with the 2 auxiliary ports, and how to sign up for their rewards program to start the year off right.
E-15 of the Pool Nation Podcast we talk about the launch of our new project www.PoolManUniversity.com we talk about where the idea came from and the ideas we want to incorporate into it. We also talk to Terry Arko from HASA about their rewards program, and we talk briefly about Jandy's loyalty program.
In Episode 14 of the Pool Nation Podcast we talk to Lindsay from Oasis Pool Management, Jeanette from Horn Family Pools, Anna from SeaSide Pools, Janey from JJ Flawless Pools, and Leslie from the Pool Boys. We get their stories on how they started in the pool industry and they share their challenges, and strengths as Pool Girls in an industry that is male dominated. They share where they are in their journeys and what we should do as an industry to help other females in our industry. A podcast you don’t want to miss.
E-12 of the Pool Nation Podcast we Talk to Bob Lowry during his Monthly Podcast with the Pool Nation Crew. We dive in and talk water chemistry, answer questions and take calls from pool pros out in the field.
In Episode 11 of the Pool Nation Podcast we talk to Chris Lowe from NTX pools he talks about his journey and the path to rebuilding his business. Chris has been in business for 5 years and had an explosion of growth. But he realized that not all good growth is good growth and is now on a mission to regroup, resize and rebuild his brand. Listen to his journey and path to rebuilding.
In Episode 10 of the Pool Nation Podcast we talk about how the swimming pool industry is prime and having a boom. It is one of the best years the industry has seen in a very long time. We talk about the outlook of the industry and the things you should do to improve your business in this climate that will set you up to succeed. Now is the time to set your goals and take your business to the next level.
E- 9 In this episode of the Pool Nation Podcast we talk about Winter Strategies. We talk about the things that we should do during our slower season to prepare and improve our businesses in the busy summer season. We talk about implementing procedures and structuring your business to succeed. We also talk about the different business set ups and different revenue ideas to bring in more revenue.
In this episode of the Pool Nation Podcast we talk to Bob Lowry. Bob has written 21 books on water chemistry for the pool industry and even the manuals used for IPSSA training. We hear Bob tell his story on how he ended up in the swimming pool industry. We also dive into the benefit and downfalls of Cyanuric Acid-CYA and talk the pool geek talk. You are not going to want to miss it.
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In this Episode of the Pool Nation Podcast we talk to Terry Arko from HASA and we talk about everything there is to know about liquid chlorine. Did you know that pound for pound - Liquid Chlorine provides more pure chlorine than dichlor or trichlor? Did you know that if you add 1 gallon of liquid chlorine at 12.5% available chlorine into a 10k gallon pool it gives your 12.5 ppm of free chlorine? You don't want to miss everything there is to learn in this podcast.
In this episode we talk to Alan Wing from Sigura Water, and we learn everything there is to learn about Cal-Hypo. We discuss proper usage, safety, storage, and the new skimmer friendly Cal-Hypo tabs.
In this episode with talk to Mikel Ferri the product manager for the Pentair Bioshield. We take a deep dive and learn about UV systems, the Pentair Bioshield, and how Pentair decided to bring UV into the swimming pool industry.
Special Podcast Episode - Pool Nation Podcast - In this episode we put our sales hat on and talk about the 7 Steps to Quoting Rates. Like one of our followers "Scott Davis Hunt” said when he saw our topic – I see a lot of questions about the technical aspect of the industry, but rarely the important stuff like this. Technical don’t matter if you can’t close the deal. So, lets dive in.
In this episode we talk to Jared Schwab about the continued and possible long term shortage of Chlorine Tabs and granular chlorine in the swimming pool industry. We also talk about the other chlorine options that are available to the service professionals in the industry.
In this episode we talk about the chlorine shortage in the swimming pool market due to the Bio-lab fire in Louisiana, and the higher cost of chemicals. We talk about how every pool service professional needs to look at their business and make adjustments so that it does not affect their profits. We talk about the options that are available to make that business adjustment.
The Pool Nation Podcast where we talk about becoming a nation of pool pros. We talk about the latest products, trends and training in the Pool Industry. In this podcast we get to meet the team. Edgar De Jesus, John Chakalis and Zac Nicklas. We talk about our start in the pool industry and how we grew our companies one pool at a time. If you are new to the swimming pool service and repair industry and are looking to see how others started and have grown in the industry you are going to want to listen.