The Huddle Show: Recent Episodes
Meaningful Strategic Design - Huddle
This is Huddle's podcast about design, people, service design, strategic design, meaningful work, humanity and just a whole bunch of stuff we find interesting. Huddle is a strategic design firm founded in 2009 to do meaningful work and positively affect humanity.
Is a host responsible for the party going well?
In this week’s podcast Melis and Cyndi explore what it means to host an online community, or a party.
They also take a look at whether humans are hard wired for co operation, what it might like to be a girl at an exclusive boarding school and Melis begins to talk about a book on metamodernism, which is something about politics that aims to elevate human consciousness…maybe…
Oh and we have a special offer for podcast listeners to sign up to the Unlocking Beliefs Course on thishuman.com at a discount. Code LISTEN for 50% discount - limited time.
My Links for today’s podcast HumanKind Rutger Bregman: https://www.rutgerbregman.com/ Curtis Sittenfield , Prep, The American Wife and Rodham https://curtissittenfeld.com/ The listening Post https://www.amazon.com.au/Listening-Society-Metamodern-Politics-Guides-ebook/dp/B074MKQ4R
This week Melis and Cyndi reflect on how great hospitality is, marvel at the creative processes of others and wonder about the pace and cadence of change.
Like Brothers (audio book) by Jay and Mark Duplass. https://www.amazon.com/dp/B07B44W665/ref=cm_sw_em_r_mt_dp_U_G3O6EbYCX38CE
Debutante: Race, Resistance and Girl Power, podcast by Nakkiah Lui and Miranda Tapsell. https://www.audible.com.au/pd/Debutante-Race-Resistance-and-Girl-Power-Audiobook/B089H1B33P?source_code=AUDOR02806152000JF
Get Krack’n. https://iview.abc.net.au/show/get-krack-n/series/2/video/CO1715V008S00
Treeline https://youtu.be/YCEaYInJbos
This week Melis and Cyndi chat about emotional permeability in our culture, and about indigenous knowledge. Melis talked about the book Power and Force and the role they play in society, including the connection between individual levels of consciousness and human behaviour. And something about Jacinda Ardern. [show notes edited and updated 22-Jul-2020]
Power and Force https://www.goodreads.com/book/show/19795.Power_vs_Force
Charlotte Wood The Natural Way of Things https://www.charlottewood.com.au/the-natural-way-of-things.html
This week Melis and Cyndi reflect on the international movement in response to the death of George Floyd in Minneapolis and what white people can do, and how to sit in discomfort and still take action. They also take on the big question of Vision as an inspiring force (or not) and there's some book talk too.
(Funny epilogue at the end - I'd given them a heads-up on the nature of the mystery question because the questions are sometimes curly ones. This led to a hilarious intro which I have added to the end of the podcast - enjoy! Cam)
Power and Force https://www.amazon.com/Power-Force-David-Hawkins-M-D/dp/1401945074
Rachel Cargle revolution Address https://www.youtube.com/watch?v=leBPMyQ60HM,
The Great Unlearn https://www.patreon.com/posts/revolution-now-37706213
Charlotte Wood The Natural Way of Things https://www.charlottewood.com.au/the-natural-way-of-things.html
Julia Baird Phosphorescence https://www.readings.com.au/review/phosphorescence-by-julia-baird
And to get in contact and ask questions for our podcast please go here: https://huddle.show
This week Melis excitedly discusses gene splicing and the moral and ethical dilemmas that this field of science presents. Cyndi shares her perspective on whether we are actually unique individuals or whether we are more alike than we think and then there is the usual smorgasbord of links to interesting reads and watches (what you do with your eyes not what you put on your wrist), all below. And of course the mystery question.
Netflix Documentary: Human Nature https://www.netflix.com/au/title/81220944 The Yoga that Melis keeps talking about: https://www.youtube.com/user/yogawithadriene NYT article by Jennifer Senior https://www.nytimes.com/2020/05/24/opinion/coronavirus-parents-work-from-home.html The book referenced Flow by Mihaly Csikszentmihaly https://www.amazon.com.au/Flow-Mihaly-Csikszentmihaly/dp/0061339202
And to get in contact and ask questions for our podcast please go here: https://huddle.show
In this episode Melis and Cyndi ponder the perception and impact of humans being the apex species, apart from nature. They consider some deep questions about the distinctions between being and having and try and shed some light on why they are so obsessed with being! It's pretty interesting.
Along the way they talk about a lot of books Melis has read and Cyndi attempted and they laugh, at each other, a bit.
The Design Way: https://mitpress.mit.edu/books/design-way-second-edition
Edward O Wilson https://www.hup.harvard.edu/catalog.php?isbn=9780674016385
Eric Fromm https://www.goodreads.com/book/show/25492.The_Art_of_Being
https://www.brainpickings.org/2016/03/23/erich-fromm-the-art-of-living/
Sapiens https://www.ynharari.com/book/sapiens/ Sand Talk https://www.textpublishing.com.au/books/sand-talk This Human https://www.thishuman.com/ Love My way https://7plus.com.au/love-my-way Bad Banks https://www.sbs.com.au/ondemand/program/bad-banks
In this week’s episode, Melis and Cyndi ponder how humans perceive danger and take action as well as immersing themselves in lives very different from their own. They also grapple with how to build trust. As well as some discussions on film, tv, creativity and learning.
Idaho: https://www.irishtimes.com/culture/books/this-impulse-to-connect-through-love-and-pain-by-the-reach-of-story-draws-us-to-fiction-1.3924427
Unorthodox : https://www.netflix.com/title/81019069
And to get in contact and ask questions for our podcast please go here: https://huddle.show
Melis and Cyndi are back with their weekly meandering discussion. This week Jill Soloway takes centre stage with a talk she gave at SXSW in 2017 about her perspective of the film industry and some fascinating implications on how we show up in the world and people. They then share some insights from their current work about how the pandemic has unlocked the courage to try new things, and technology can hinder rather than help in some instances. They finish off with a mystery question of massive proportions.
Links: Jill Soloway SXSW 2017 talk: https://www.youtube.com/watch?v=Rlq2PApvfxM
The online ‘art school’ Melis referred to is domestika: https://www.domestika.org/en
The specific course that Melis is doing is by Mattias Adolfsson: The Art of Sketching This is the link to the online workshop tool that Melis and Cyndi referred to, miro: https://miro.com
And all things about being the person designing for other people, This Human can be found here: https://www.thishuman.com
And to get in contact and ask questions for our podcast please go here: https://huddle.show
Melis Senova and Cyndi Dawes are back to share their pondering about whether fiction is an excellent gateway to building your empathy muscles. Cyndi’s favourite topic, Melis, is not sure. There is some exploration about the potential impact of lockdown on kids and whether the adventurer spirit will be alive and well post doing everything electronically, while at home. And of course, there is the note swapping about what they are reading, watching and listening to, trying hard not to make it all about Brene Brown. Melis ‘read' Untamed, mentioned last week, so she talks about that, Cyndi talks about interesting things she’s heard on the radio.
Some links Does Reading make you a better person? https://www.washingtonpost.com/news/speaking-of-science/wp/2016/07/22/does-reading-fiction-make-you-a-better-person/
Brene Brown https://brenebrown.com/podcast/brene-on-anxiety-calm-over-under-functioning/
Nothing to see here by Kevin Wilson. Read this review first: https://www.nytimes.com/2019/10/29/books/review/nothing-to-see-here-kevin-wilson.html Then read the book: https://www.amazon.com.au/Nothing-See-Here-Kevin-Wilson/dp/0062913468
Melis Senova and Cyndi Dawes share their reflections on how humans are working and living and thinking and feeling in a time of COVID 19 lockdown. In particular, they talk about energy and creativity when spending time connecting via a screen instead of real life. And there’s some wondering about what a home actually is now.
They also talk about what they’ve been reading and ruminate on what leadership is.
Untamed by Glennon Doyle, the audiobook https://www.audible.com/pd/Untamed-Audiobook/0593156072
Christos Tsiolkas writing in The Age on travel in the age of COVID-19 https://www.smh.com.au/culture/books/were-so-many-of-us-wrong-christos-tsiolkas-on-the-new-uncertainty-20200331-p54fid.html
Ransom by David Malouf https://www.penguin.com.au/books/ransom-9780143790846
Jacinda Ardern’s leadership https://www.theatlantic.com/politics/archive/2020/04/jacinda-ardern-new-zealand-leadership-coronavirus/610237/
Kurtz, Ron (1990) “Body-Centred Psychotherapy - The Hakomi Method https://www.goodreads.com/book/show/873053.Body_Centered_Psychotherapy https://www.amazon.com/Body-Centered-Psychotherapy-Ron-Kurtz/dp/094079523X
and some info about Ron Kurtz, creator of the Hakomi Method. https://hakomi.com/
and the Australia presence: http://hakomi.com.au/
In this episode we speak with Cyndi Dawes, the author of Huddle Academy's newest course, Human-centred facilitation. We discuss Cyndi's intention for creating the course and some 'aha' moments our participants have had along the way. These include: - Not having to be the expert - Finding confidence to be at the front of the room - How to get out of their own way and be in service of the group - When to name the tensions or blindspots and how to use those as a gateway for deeper inquiry - What to do when things don't go to plan...and they never do!
We also discuss the power of purpose, how it shapes conversations and guides us to meaningful outcomes.
Learn more about Huddle Academy's two-day facilitation course: https://learn.huddle.academy/Human-centred-facilitation
"What if I could use what currently distracts students to engage them?”
Founder, entrepreneur and senior lecturer Dr Grainne Oates joins us to discuss insights on the journey of entrepreneurship and reflections on co-designing with users for her latest app, Quitch. Quitch is a mobile app designed to improve the student learning experience and outcomes. The app uses game elements and game design techniques which make learning really fun, and it’s mobile and accessible which means students can access course materials at a time of their choosing on their own device. This stemmed from Grainne seeing students time and time again not achieving the results she knows they can in her work as a lecturer.
In the second part of this show we have a brand new mystery question, and we also chat about the importance of instinct, determination, what it means to have nerves of steel. Grainne shares insights around what she's been reading, watching and doing, which we're sure you'll enjoy too! Happy listening.
In this episode, we discuss how Lucinda uses prototypes to test large scale community projects. We also dive deep to explore the flexibility in design required when you’re truly outcome-driven.
Lucinda is an urbanist, social entrepreneur, co-founder of Co-design Studio and Neighbourlytics, and a TEDx speaker. Working on cross-cultural international projects and Australia-based initiatives, Lucinda has experience in inclusive and collaborative design. Using design to tackle complex and urgent issues like urbanisation, she also understands that community—the people she’s designing for—drive the best outputs.
What does it really take to pioneer innovative methods to improve the social sustainability of our cities? Lucinda takes us through new community-led approaches to neighbourhood building based on human-centred design.
Part 2 of the podcast we have one of our best mystery questions yet—let us know your answer!
"Failure may be a road to future success if catered for properly. There’s strong evidence it's a way to better one’s chances of success."
That's a quote from Christer Windel¯v-LidzÈlius, CEO of Denmark’s alternative business, design & leadership school KAOSPilot. He's featured in today's show discussing the concept of Change Readiness. In this crucial episode, Christer offers a worldview and a methodology that can support organisational development and innovation in our turbulent times and complex systems.
Listen in to... explore the idea of Change Readiness and what it means in your context | Gather tools and concepts for organisational development and innovation | Learn new ways to navigate and innovate in the complexity of your current environments.
[Recorded at Huddle's live event in Melbourne 2018]
Did you know that over 44,000 young people are homeless on any given night in Australia? Homelessness massively impacts individuals themselves and society more broadly (including you and me. Lighthouse Foundation offers a really innovative and rather radical approach to supporting young people to help end youth homelessness.
Special guests Simon Benjamin from Lighthouse Foundation and Nick Pertrucco from HCMC Group to talk about this, along with what it means to create services that aren’t one size fits all, why slowing things down and being responsive not reactive is so important and how human-centricity unlocks employees, not just folks who use the service. Plus lots more. There are some really valuable lessons you and I — as human-centric problem solvers — can glean from these two.
Simon Benjamin is the CEO of Lighthouse Foundation. He has worked in the out-of-home residential care, mental health and disability sectors for over 13 years. He has a great deal of experience working with children, young people and their families from backgrounds of complex trauma and has worked in a number of therapeutic settings, including the Mulberry Bush School in the United Kingdom, a specialist therapeutic community and a recognised international leader in the field.
Nick Petrucco leads a management consulting firm HCMC where Nic coaches leaders and their teams to constructively work together to lead meaningful change in modern complex organisations. HCMC is dedicated to affecting positive change in the lives of others, the communities we live in and in the world we share and also has a number of social enterprise projects. Nick volunteers with Lighthouse Foundation.
Commissioner for Children and Young People’s report into abuse State Residential care - https://ccyp.vic.gov.au/assets/Publications-inquiries/as-a-good-parent-would.pdf
Victorian Auditor General’s Report into Residential Care - https://www.audit.vic.gov.au/report/residential-care-services-children
The Cost of Youth Homelessness in Australia Study - http://www.csi.edu.au/research/project/cost-youth-homelessness-australia-final-report/
In the next 10 years, half of all companies listed on the S&P 500 will have fallen off the index. They’ll have either been decimated in size or replaced entirely. In this episode, I’m joined by Huddle’s new General Manager John Burgin to explore the major forces impacting business today and what companies need to do to ensure their longevity. Lending his expertise and geekery, we discuss the rise of Asia, the value of understanding human behaviour, and why inclusive experimentation in technology is so important.
These days, Service Design and Human Centred Design are hot topics. People have varying ideas of what these design disciplines are and the value they bring. There’s enthusiasm and there’s skepticism, there’s curiosity and there’s fatigue. Given these contexts, how do you talk about Service Design and HCD? What are the big assumptions people make about design? What mistakes do we make when we talk about design? How can we communicate the value of design in a way that people feel ‘Aha! I get it!’?
I’m joined by Marc Fonteijn and Huddler Jon Osborne to get insights and tips on communicating the value of design. Marc is a Founding partner of 31Volts, the first SD agency in the Netherlands, he’s the Host of the Service Design Show (which aims to inspire and connect the global Service Design community by providing material for a richer and deeper discussion). He’s also our first international guest which is quite exciting!
Jon Osborne is a senior strategic designer and facilitator at Huddle. Drawing on a background in the built environment, he helps leadership teams pioneer resilient innovation initiatives based on solid research and fresh thinking. Jon also previously built and led a human centred design practice at Arup.
What does ‘innovation’ in the public sector mean? What challenges and supports new ideas and transformation in this space? Joined by special guest Susan Cullen (Principal Service Designer at Family Safety Victoria), we get practical and talk about the things you can do to work within your current environment—how to talk about innovation with risk-averse leaders, how to communicate value, and how to foster a culture of creativity and the safety to fail.
Show notes:
Richard Lawton On being nice Whip Bird, Robert Drew Popular
Special guests, Nick and Bec Petrucco, discuss their very personal journey and experiences with mental health, corporate life and what it means to be a human. If you’ve ever felt like a fraud, like you’re running a race with an invisible broken leg and no one knows what’s really going on, or feel like there’s gotta be more to it than this, this show is for you.
We talk very practically about what the experience of depression and anxiety is like, especially as a successful corporate leader, what it’s like to fight the struggle not the issue and how to turn that around, and how to move toward living an authentic, resilient and purposeful life.
Nic leads a management consulting firm HCMC where Nic coaches leaders and their teams to constructively work together to lead meaningful change in modern complex organisations. HCMC is dedicated to affecting positive change in the lives of others, the communities we live in and in the world we share and also has a number of social enterprise projects.
As a leader in HCMC, Bec has been instrumental in facilitating major fundraising events and contributing to all of our social projects in Africa, Afghanistan, Cambodia India and Australia. Bec also has a background in nursing and has had leadership roles in Intensive Care and High Dependency units.
Nick and Bec are parents of three.
SHOW NOTES: Brene Brown, shame work: watch TED talks: The power of vulnerability, Listening to shame Tara Brach, exquisite risk: Radical Acceptance Helplines, Life Line and Beyond Blue
Today’s episode is about leadership and the hidden commitments it takes to be human-centred in the way you lead. Because of course, there are things we might not realise are required of us when we start to step into, for example, really openly listening to co-workers, exploring collaborative working, inviting empathy into communications. Melis Senova, Huddle’s founder and author of This Human, is talking about this topic at the upcoming NewCo festival in Melbourne — she's discussing What it takes to make impact: the six hidden commitments. Today in the studio, we’re deep diving into three of these commitments, hearing examples of how they’ve played out in Melis’ own leadership and business and hear practical ways to illuminate and consciously work with these commitments in your own leadership and organisations.
To book tickets for Melis' NewCo talk, visit wearehuddle.com
Ever been in a situation in your organisation where you’ve done all the research, spoken to all the subject matter experts, created a beautiful service, but it’s a flop with your customers. The service just doesn’t perform the way you thought it would.
It’s an experience lots of organisations have, and Mallory Allsopp, business Architect and our special guest today, did not want to have this experience when working with her client, Konekt, an organisation that provides organisational health and risk management solutions.
In today’s show we’re joined by Mallory and Jo Taylor, Huddler and strategic designer, to talk about a project they worked on together where they helped an organisation do things differently — they used human centred design for the first time. We hear their insiders tips on how to bust assumptions in the organisation, how to help folks in the organisation feel comfortable with a design approach, how to ask the right questions to get the information you need to design truly great services.
Carolyn Tate (founder of Slow School) and Melis Senova (founder of Huddle) join us for today’s special edition show. Both Carolyn and Melis have recently published books—The Purpose Project and This Human, respectively. We’re on the show with them to discuss the shadow—the gritty, vulnerable stuff we don’t usually talk about—in writing, creating and putting our stuff into the world. We’re behind the scenes, talking about ideas in the books as well as hearing about their creative process. We hear their perspectives about fear of judgment, the vulnerability of writing, integrity and slips with practicing what you preach, what purpose means and making a living, not a dying, and self responsibility in accessing purpose and designing realities.
Understanding your customers is key to designing great services for them. But how you go about understanding them—the research you do and methods you use—greatly affects what information you get. Your research underpins everything! Joined by Huddler Jo Taylor, we’re talking about the very sexy topic of research methods: what good design needs.
Show notes:
Alain de Botton, Essays in Love.
Esther Perel
This episode is dedicated to breaking the mould and doing things differently in large organisations. We look at designing strategies in particular and discuss a real-life example of a large organisation who recently chose to develop a strategy in an innovative, responsive and human-centred way.
We find out what it means to create a human-centred strategy, how to encourage uptake from execs in the company, and what effects a human-centred approach can have on the strategy and culture of the business. Plus lots more! Our example comes from the Melbourne Convention and Exhibition Centre’s (MCEC) recent strategy project, with project leads Kelly Monger from MCEC and Huddler and strategic designer Jo Taylor in the studio.
Enjoy!
Show notes: Kim Erwin: Communicating the New, vimeo.com/78100848
How do you feel about AI? In today’s bonus episode, we’re talking about AI and our future with it. Whether you’re excited about AI, afraid of it, or somewhere in between, AI is at our door it’s demanding our attention. Joined by special guests Will Dayble (founder of Fitzroy academy) and Sarah MacArthur (Transdisciplinary designer), we talk about what AI actually is, what it means to design technology for humans, what kind of education we need to co-exist with AI and more. Resources: Her, movie, www.imdb.com/title/tt1798709 Professor Fredricks—Standardised testing
In today’s show, we’re talking about going to Mars. Yep, you heard right. We’re joined by special guests Founder of Fitzroy Academy Will Dayble and Strategic Designer Sarah McArthur to talk about Mars and everything about it: space travel, new societies, governance, ethics and what it has to do with YOU. We also quiz Will on his very real plans on going to Mars… Listen in!
Huddle’s Founder, Dr. Melis Senova is in the studio, discussing her new book, This Human. The book is dedicated to helping people create meaningful alternative realities for humanity. It helps you reflect, observe and master yourself so your work and projects are more effective and impactful.
Today, we explore the book’s key concepts about Human-Centred Design, leadership, creativity, and making change. With behind-the-scenes views, we also hear about Melis’s creative process in the writing this book.
Listen in!
Buy the book: this-human.com Follow Melis: melissenova.com | TW: @avones | IG: @melissenova
We in business and government want our organisations (and the people in them) to thrive. A thriving planet matters to us too.
Today’s episode is about why complete (holistic) value is the best kept secret for a thriving business, thriving people and a thriving planet. I’m joined by Huddle LABS lead Matt Kurowski to dive deeper into what complete value really means, why it’s so important—now more than ever—and how to use it in a way that works.
And, as always, in the second part of the show we’ll answer a mystery Q and finally in the third part, chat about interesting stuff we’ve been reading, watching or doing.
Links:
IIRC: iirc.org Podcast: StarTalk Radio Show by Neil deGrasse Tyson Consciously Female: How to Listen to Your Body and Your Soul for a Lifetime of Healthier Living by Dr Tracy Gaudet with Paula Spencer
Phwoar, 2016. What a year. What's in store for 2017? Hear Huddle's MD Paul Fairhead and special guests Prof. Vishaal Kishore (Innovation & Public Policy at RMIT University) and Dr Grace Lai (Founder of Be Your Own & Periop Partners) discuss the year that’s been and how we as individuals and organisations can create the world we want to live in.
Links: http://main.beyourown.co/ http://perioppartners.com.au/
Empathy is essential in Human-Centered Design. It’s the vehicle we use to meaningfully understand customer experience. Through this, we’re able to design great services that truly serve our customers.
In today’s episode, we’re joined by two international special guests Kate McCombs and Louise Boucher to explore what empathy is, why it’s important, how to use it, and when (beyond the buzzwords!).
Discover what empathy is and isn’t and how to practice it well—listen in to this special episode.
Resources:
Jodowrosky’s Dune Women in pain conference, www.forgrace.org/get-involvedshare-your-story/conferences/
katemccombs.com @katecom @kateanswers
louisebourchier.com @louiselabouche
According to studies by the Harvard Business School, success and likeability are positively correlated for men and negatively correlated for women. Currently, of all top-level leadership across the world, 13-20% are women.
Why? And what can we do about it?
Inspired by Facebook’s COO Sheryl Sandberg famous TED talk and book, Lean In, we’re joined by Marina Paronetto (Biz & Female Founders Start Up) and Ben McEwing (Campfire & Carben Creative) to discuss the issues women experience in business and leadership.
We dive into the idea of femininity and masculinity in the workplace, culture and norms, and how to support ourselves and other women into step into our talent, confidence, and presence.
Notes:
Lean in, by Sheryl Sandberg, www.leanin.org/book/ Sheryl Sandberg: Why we have too few women leaders TED talk, bit.ly/1JYw1Tt The Alphabet Vs The Goddess, by Leonard Shlain, www.alphabetvsgoddess.com/
How can technology help citizens meaningfully contribute to government?
Discussing ‘civic technologies’ with Alvaro Maz (Co-founder and Managing Director) and Adam Murray (Head of Experiments) from Code for Academy, we get an insider view into this tech company’s approach to meaningfully engage the public, how to turn Hackathons into something tangible, and the value of open source technology. (We find out what open source means too.)
Our host Caitlyn was also really excited to hear tips for innovating within large organisations, earning support, and creating the conditions for those ‘aha!’ moments.
Listen in!
Show notes:
codeforaustralia.org @codeforaus
Connect with Alvaro Maz, @alvaromaz Find out more about Hops Abroad, hopsaboard.com
Find out more about Adam Murray, adamwmurray.com Listen to his podcast, Subtle Disruptors, subtledisruptors.com @subtledisruptor
Books:
Sapiens, by Yuval Noah Harari Dark Matter and the Dinosaurs, by Lisa Randall The Systems View of Life, by Professor Fritjof Capra and Pier Luigi Luisi Debt: The first 5000 Years, by David Graeber
In this episode, hear Melis Senova (Huddle’s Founder) and Caitlyn (Host and Huddler) explore three essential mindsets for innovation and the importance of knowing your WHY.
If you’ve got a complex problem to solve, or you’re seeking to innovate in ways that work, listen in to discover how an explorative, open, and creative approach is often just what’s needed. Find out what this looks like in action and gather a deeper understanding of the value of purpose.
Responding to the Mystery Question, find out Melis and Caitlyn’s best ways to relax (so needed!) and also find out what books and development classes they recommend.
This episode precedes the speech Melis gave at the Global Access Partners Economic Summit on innovation. You can read her speech here: http://bit.ly/2ds70C2
Books:
Speak Like Churchill, Stand Like Lincoln: by James C. Humes, https://www.amazon.com/Speak-Like-Churchill-Stand-Lincoln/dp/0761563512
Human-centred design (HCD) offers incredible opportunities for large organisations. Yet advocating HCD in these contexts can have its challenges. How might we overcome these challenges to create great human-centred outcomes?
In this podcast, Huddlers Jo Taylor and Brenden Carricker share their experiences in large organisations (21 years collectively). From corporate and government contexts, they tell Caitlyn (our host) what drew them to HCD, how they came to apply HCD in their own organisations, what challenges they faced, and how they overcame them.
Notes:
“Communicating the New” video about co-design by Kim Erwin, https://vimeo.com/78100848
Everyone tells stories. All the time. Whether it’s your LinkedIn profile, findings from a project, what happened at the cafe, or your company’s brand. In all of these contexts, people don’t buy what you’re selling: they buy your story.
So how do you tell stories well? Experts in storytelling, Michael Margolis (Get Storied) and Ben McEwing (Carben Creative), show us the way. For practical storytelling tips, and, well, great stories, listen to this podcast.
Show notes:
Amnesty International 'Look Without Borders' video, https://www.youtube.com/watch?v=f7XhrXUoD6U
Michael Margolis, Get Storied, www.getstoried.com Ben McEwing, Carben Creative: carben.com.au
How did Anthropology and Design come together? What does it mean for business and design? Find out with Huddlers Phil Bickerdike, Sarah Hyne, and Caitlyn Cook (our host).
Discussing the tools, mindsets and approaches Design Anthropology offers, we discover how to produce the best results through representative research and co-design. Challenging the ‘All Knowing Designer’, Sarah and Phil illuminate the power relationships in research and design. Going deeper, we learn how Design Anthropology helps create products and services that truly serve the people they’re for.
Phil and Sarah are strategic designers at Huddle and are currently completing their Masters degrees in Design Anthropology at Swinburne.
Design Anthropology resources and communities:
—EPIC, http://www.epicpeople.org
—Melbourne Professional Design Anthropology, http://www.meetup.com/en-AU/Melbourne-Professional-Design-Anthropology-Meetup/
Interesting reading:
—The Remarkable Advantage of Abundant Thinking, http://firstround.com/review/the-remarkable-advantage-of-abundant-thinking/?ct=t(How_Does_Your_Leadership_Team_Rate_12_3_2015)
—Gut, Giulia Enders, http://www.readings.com.au/products/19441715/gut-the-inside-story-of-our-bodys-most-under-rated-organ
—Big Magic, Elizabeth Gilbert, http://www.readings.com.au/products/19548665/big-magic-creative-living-beyond-fear
In this Huddle Show episode, hear special guest Cass Spong (Founder of Entheos Consulting) talk about Collaborative Systems Thinking with Kylie (Huddle’s Director of Meaningful Business).
Collaborative Systems Thinking is a process that ignites new awareness of the organisational system that we operate in, our role and impact, and our team’s collective role and impact. It brings to the surface the visible and invisible factors driving engagement and performance.
Discussing this, Cass and Kylie reflect on how collaboration can allow groups of people to uncover systemic issues, and how to create organisational self-awareness that drives change.
Kylie and Cass also talk about the impact of mindset in organisations and how mindset can both prevent and inspire innovation.
Books and people:
Life at the frontier: Leadership through Courageous Conversations, by David White https://www.amazon.com/Life-Frontier-Leadership-Courageous-Conversation/dp/1932887156
Find out more about Cass Spong and Entheos Consulting here: www.entheos.com.au
Acting is not just for actors. The skills and strengths you learn to embody through acting are valuable for everyone (especially leaders, facilitators, and public speakers).
In this episode, our host Caitlyn, a Huddler, is joined by special guest and acting coach Clare Dea (Meisner Melbourne) to show us how we can use acting techniques to be more creative, courageous, and effective in our projects, meetings, and life.
Find out more about the Meisner Technique and Meisner Melbourne: http://meisnermelbourne.com.au/
Follow Clare on Facebook and Snapchat: https://www.facebook.com/clare.e.dea
How do you design amazing customer experiences?
Find out in this discussion with special guest Chris Luxford, co-founder of Experience Innovators, and Huddlers Caitlyn and Joanne.
Discussing the importance of human-centred leadership, strategy, and work culture, we also interrogate the process, explore the challenges and how to overcome them, and talk about tangible examples by looking at call centres in particular (an oft-forgotten, but really important customer-facing area of business).
Answering a quick-fire round of mystery questions in the second part of the show, and discussing Interesting Things in the third part, we circle back to the importance of the courage to break rules, getting sleep, and re-gifting Christmas presents.
Books and people:
Thinking fast and slow, by Daniel Carnamen, http://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555
The Integral Model, by Ken Wilber, https://integrallife.com/integral-post/overview-integral-theory
Margot Cairnes, http://www.margotcairnes.com/
Virtual reality, gaming, augmented reality, the future. How will this be played out? In this weeks episode, Vito is joined by Simon J. Green and Bob Cooney to talk about Virtual Reality and the impact to society. As designers we need to consider how this medium will affect society and culture. Are these just tools or is it still good storytelling that is the key.
Do you ever feel like you don’t really know what you’re doing? That it's just a matter of time before everyone realises you're a fraud? It’s called Imposter Syndrome and you’re not alone—Meryl Streep, Denzel Washington, CEOs, and many others feel this way too. In this Huddle Show episode, listen to Impact Investment Group Chief Investment Officer, Will Richardson, talk to Caitlyn (a Huddler) about how he acknowledged and overcame his own Imposter Syndrome.
Thanks to a mystery question supplied via a gum packet, we also hear about what talent they most wish to have, as well as their interesting experiences at Burning Man, initiation workshops and more…
For information about - Impact Investment Group, http://www.impact-group.com.au/ - Will Richardson, http://www.impact-group.com.au/people/will-richardson
This week Caitlyn is joined by Lily Morgan from Smiling Mind, an app that supports mindfulness and meditation right from your pocket, and the occupational therapist Kirsten Taylor.
We discuss the cross-cultural benefits of “dropping into your senses” through meditation and mindfulness, and how these practices apply within hugely different contexts going from hospitals in New Zealand to community leaders in the Northern Territory to girls in Africa.
Some questions we explore are: - Shared experiences, regardless of mental state and/or culture, can foster connections between people that language might not - Asserting that mindfulness and meditation is a workplace activity - Shifting mindsets towards viewing time as an ally rather than an enemy in life and work - Balancing technology addiction through mindfulness, where smart phones challenge and reduce our ability for contemplation and reflection
Today’s mystery question is “If you went to jail, what would it be for and why did you end up there?”
Lily shares her thoughts on “Mating in Captivity” by Esther Perel, and Kirsten shares a reading from Michael Leunig’s “Curlyverse”, specifically “A Book” and “Sitting on the Fence”. Caitlyn is reading “Conscious Marketing” by Carolyn Tate.
This time Kylie and Matt are joined by Paul, one of their dearest and favourite partners. Possibility, creativity and the corporate world are the topic of the first segment, where Paul makes a pithy point about blue sky possibility: big change is possible as long as people are along for the ride and have the time to make sense of it as it happens.
The mystery question this time is: "If you were able to permanently live at any age in your life, what age would that be for you?"
Finally, Kylie shares the perils of public Pinterest browsing and the benefits of listening to Noam Chomsky (as opposed to reading him), Paul correlates the positive futures in his personal and work life and how OneDirection may have played a role in that, and Matt discovers the joys on online learning, economics, and seemingly unbiased American history programs.
Links: www.khanacademy.org www.bighistoryproject.com www.coursera.org
Welcome to another episode of The Huddle Show! Some of Episode 18's questions: What does belief in possibility mean to an artist? What are the some of the obstacles faced when challenging the status quo? Why is art important? Today, as part of Design Fest, we welcome Stelarc and Richard to the Huddle Show, and chat about art, creativity, phantom flesh, cyborgs and remote bodies. Stelarc's creative, collaborative and sometimes bizarre performance art, challenges what we believe is possible as he uses his body as the canvas for his work. "What artists do ... is generate possibilities that can be examined, that can be contested, that might be appropriated but are most often discarded... [this is] what creativity and innovation should really be about."
16 February 2016 Six years in the making at Huddle, Roy and Annie are spearheading Huddle Foundation, a nexus of design, philanthropy and social enterprise, where meaningful work and doing good all take a step out of the corporate world and explore even bigger and broader horizons. Melis explores a notion about “slow design” (think of slow food) and how it may represent a great stance and approach to take when helping communities.
Also, Melis listens to a book (how does one listen to a book?)and spends some time jumbling things up; Roy declares that “fun-ness (q.v.) can be seriousness” and Annie asks what word we might use that includes all life, not just humanity, when we're thinking about our future.
Links and acknowledgements: Mel mentions “Big Magic”, an audiobook by Elizabeth Gilbert. Roy contemplates Rebecca Onie’s “Health Leads” TED Talk. Annie is plunging into “The Artist’s Way” by Julia Cameron for a 12 week challenge with Melis to “become you”. Thanks to Caitlyn for this week’s mystery question! Also, keep an eye out for Huddle’s new publication “Authentic”, a collection of stories from women of all ages around the world.
Connect with us: - Find us at www.wearehuddle.com and keep a look at our ongoing local events, all interesting, designerly and useful! - Reach out to us on twitter at @wearehuddle and/or shout out to us at #heyhuddle
This week Sarah, Melis and Matt jam on the BIG question: What is Human-Centred Design? Melis is in two minds about being "kooky", while Sarah digs deep into how we all might be in service of these "soft squishy meatbags/skinbags of unpredictability" (humans) that we're all trying to understand. The Mystery Question is hidden in mystery this week, and Matt has an analogue watch derail his life.
Star Wars fans Phil and Cam talk with Vito about Star Wars and the meaning they have got from the films. We talked about collaboration and the role it plays in doing great things - relinquishing having the courage to say no, and to have our work be critiqued openly. Co-design is not design by committee, and requires a vision and shared outcome. We finish with trying to work out whether greatness requires the vision of a singular person, whether than can be shared, and the role of the natural leader. Are we leaders because we choose to be leaders, or because others choose to follow? NO SPOILERS This episode was recorded prior to the release of the latest Star Wars film and contains no spoilers.
How to deal with disruption? How to be disruptive? What is disruption anyway? This week Matt is joined by Huddle MD Paul Fairhead and special guest Andrew Vasko to talk about disruption and what it means to be disruptive.
Many thanks to Andrew Vasko for being our special guest this week and to Matt and Paul for hosting this week.
What makes a great workplace culture? And how do you create one? In this episode, Caitlyn is joined by Sam Joy (People & Culture, Huddle) and Mark Raymond (Open Road) to discuss workplace culture and wellbeing. They share practical tips, what floats their boat and how to live your dreams. How do we want to feel at work? Having fun at work. We also learn selling bikes is not about bikes - it’s about people - lessons from a 25 year veteran bike shop owner. Sam shares her perspective on horse riding as a source of mindfulness, and Caitlyn talks about mindfulness and embodiment - exploring your relationships with yourself and with others.
Links: Open Road - http://www.openroadconsulting.com.au
Thanks to Caitlyn for hosting, and to Sam and Mark for being on the show.
In this week's dramatic episode, Matt is joined by Cat from Huddle and Ben McEwing from Carben Creative to talk about Story Telling and its important role in the work we do. Then the team braces for a deep and meaningful discussion about life, the universe and everything, including smashing cakes and the peace that can come from having two pens.
Many thanks to Cam for this week's mystery question.
This week Matt, Caitlyn and Vito talk about outcomes versus outputs and their experience in dealing with the different pressures of focusing on the deliverable and fixation on the outcome. They discuss the pros and cons of both perspectives before moving into a rapid fire mystery question session. Caitlyn discusses Huddle's upcoming Modern Women's Anthology, Vito talks about buying a new bike and Matt talks about something that Vito finds interesting yet is left feeling wanting.
Thanks Many thanks to Matt, Vito and Caitlyn for this week's show and to Sam for the mystery questions.
In this week’s episode Matt, Caitlyn and Cam begin by talking about values and design principles, and end up in a really interesting discussion about intuition, learning, and artificial intelligence. Which then begs the question: what is the role of Human Centred Design in a world where not all people are human? Our mystery question from Annie takes us back to the future and Cait and Matt share a little bit about what has spiked their interest this week.
Links:
Consciousness has less control than believed, according to new theory - http://www.sciencedaily.com/releases/2015/06/150623141911.htm
Thanks Many thanks to Matt, Cait and Cam, and Annie for this week’s mystery question.
This week Cam, Matt and Cat journey back inside our studio to talk about what it is to be a Strategic Designer, while sharing a little bit about their backgrounds and how they found transitioning into the world of strategic design. Today's mystery question is provided by listener Morgan - Are Human Beings just Machines?
Today Melis is joined by special guest Mark, CEO of a leading Australian enterprise, with whom Melis has been working for some time now. Today they explore what it takes to lead an organisation towards customer centricity, personally and organisationally. They tackle the open ended mystery question "If they could change one thing…” And Mark passionately reveals an amazing new product he helped launch that morning, and Melis spoke about the Future of Jobs growth summit run by Global Access Partners.
Links Essentials by AAI and Good Shepherd - https://www.essentialsbyaai.com.au
Global Access Partners Growth Summit - Future of Jobs - http://www.globalaccesspartners.org/think-tanks/growth-summit
Many thanks to Mark for being an awesome client, and a fantastic guest on The Huddle Show. Thanks to Melis for hosting.
This week we go Inside the Studio with Matt, Jess and Vito for a look at the world of our communication designers and the role of comms design in strategic design. Our mysterious mystery question was provided by Melis: Is reality real? Jess talked about her recent experience designing with some kids in school and Vito shares some thoughts on getting into Service Design with the book This is Service Design Thinking.
Links: http://thisisservicedesignthinking.com
Many thanks to Matt, Jess and Vito and to Melis for the Mystery question.
Part 2 of our inside the studio mini series talks with Huddle's Strategic Designers when they ponder What is Strategic Design anyway. Stay tuned for that in Episode Nine of The Huddle Show.
In this week’s episode Melis and Cam return to talk about the Meaning of Work. Today’s mystery question about superpowers is from Phil Bickerdike from Huddle. It turns out that Sense-Making is quite different from Making Sense. Melis brought in the topic of trust, and we ended up talking about quality and courage to stop and work out why something is not working.
The Huddle Show - Now with less music.
Links: Fernando Flores Conversations for Action: http://conversationsforaction.com/fernando-flores
Many thanks to Melis and Phil for this episode.
In todays episode, Cam is joined by Huddlers Sarah and Caitlyn and we explore the importance of fun in work, and its role in creativity. With today’s mystery question provided by Cat Dos Santos, we then explore why designers will survive the Zombie Apocolypse, regardless of how hard I found that to say. Plus Sarah talked about Improv and how much fun that can be, and we talked about the importance of setting goals based on feelings.
Links: The Desire Map http://www.daniellelaporte.com/thedesiremap/
Many thanks to Sarah and Caitlyn for co-hosting today and to Cat for the mystery question.
Please suggest topics you’d like us to explore and mystery questions via twitter to @wearehuddle #hey.huddle #huddleshow
A special guest joins Cam and Cat today: Hugh Evans, CEO of Enterprise Design firm FromHereOn, a strategic Huddle partner. Together we have been working a lot internationally, so today we are talking about remote working and international collaboration. The mystery question about strategic designer archetypes was provided by Huddler Kylie S. We also talked about thinking like a freak, the design process of rebranding and what happens when people don't succeed.
Links: Think Like a Freak - https://itunes.apple.com/au/book/think-like-a-freak/id785263981?mt=11
Google's Rebrand - http://googleblog.blogspot.com.au/2015/09/google-update.html
Rising Strong - Brené Brown - https://itunes.apple.com/us/book/rising-strong/id936551625?mt=11
Empathy Animation - Brené Brown - https://www.youtube.com/watch?v=1Evwgu369Jw
Thanks Many thanks to Hugh Evans for joining The Huddle Show today, and to Cat for co-hosting with Cam.
Today our hosts are Melis and Zaana who talk about mindsets and the characteristics of designers; They are surprised by the mystery question from Annie C, about advice for the male version of yourself, which turned into a general discussion about leadership and gender. They then moved on to a discussion about women in leadership, and they finish with an interesting discussion about "turning the ship around", intention and stance, and changing leadership styles.
In our second episode, Melis is joined by Matt to discuss Mastery in the context of design, and in the process they discuss iaido, dojo's, fuzzy ninjas, and Dan Pink’s Autonomy, Mastery and Purpose. Today’s mystery question was submitted by Cat S-L., who asked about the relevance of the past and the future, and Melis and Matt talk about desired futures, George Orwell, chakras, and particles. They also address the important question of what is meaning in a virtualised world?
Iaido - https://en.wikipedia.org/wiki/Iaido
Autonomy, Mastery and Purpose - https://www.youtube.com/watch?v=wdzHgN7_Hs8
"Who controls the past controls the future; who controls the present controls the past." Ingsoc (Newspeak for English Socialism or the English Socialist Party) is the political ideology of the totalitarian government of Oceania in George Orwell's dystopian novel Nineteen Eighty-Four. - https://en.wikipedia.org/wiki/Ingsoc
Of course the film they are talking about is Interstellar - not Intergalactic.
Today’s hosts were Melis Senova and Matt Buckley. Recorded and produced by Cam at Huddle.
Today our hosts are Melis and Cam who talk about Design Sensibilities and what it means to be a designer, and why design is right for the 21st century; They tackle the surprising mystery question from long time listener Matt B., and also share a couple of interesting links to do with empathy and Melis talks about some models of 20th century vs 21st century mindsets.
Links: Power of Empathy - via Jason Kottke - http://kottke.org/15/07/the-power-of-empathy
Empathy is a choice - http://www.nytimes.com/2015/07/12/opinion/sunday/empathy-is-actually-a-choice.html?_r=0