Inside Paychex: Recent Episodes
Paychex Inc.
Curious to learn more about what’s going on at Paychex? Well, we certainly don’t mind if you listen in! Check out the Inside Paychex podcast for interviews, behind the scenes info, culture topics, and everything else that makes this a great place to be!
There’s never a good time to need tech support. For every minute and second your device or application isn’t working properly, you can feel your productivity slipping away. On this podcast, you’ll learn where to look to get the support you need in any situation. Topics Include: Knowledge vs. AskiT, Click to Chat, Calling Enterprise Support, Closing Your Ticket, and Accountability within Enterprise Support.
Throughout our history, Paychex has been transformed by dynamic, innovative women at both the leadership and individual contributor levels. We celebrate that tradition through our Women’s Initiative Network (WIN) employee business resource group, which is the topic of today’s Inside Paychex podcast. Guest host Tione Torrens speaks with WIN members Myanah Simmons, Lisa Granite, and Cindy McGathey.
In this conversation, we dispel some of the myths of mentoring (for example, that it only benefits the mentee) and explore how mentoring relationships can expedite personal development, promote continuous learning, and set both participants up for success. Guests: Marty Ellis, Sr. Regional Sales Manager - PEO Central and Marion Penn, Senior PEO Representative.
How do we position Paychex as an employer of choice on college campuses? How do we identify situations at Paychex where the perspective of an intern would be valuable? And as an internship concludes, how do we transition interns to full-time employees? Get insights about the Paychex Internship Program from administrators Ashley George, Diversity Recruitment Manager, and Bri Scammon, Talent Enablement Partner, on this episode of the Inside Paychex podcast.
Employee Business Resource Groups (EBRGs) might be new to Paychex, but the data is clear that EBRGs are beneficial both for employee participants and for businesses. On this podcast, DEI Program Manager Tione Torrens unpacks the mission of our EBRGs and why YOU should join!
We have an active and passionate employee base at Paychex, and our employees have embraced the opportunity to refer small and mid-sized businesses - the ones they interact with in their personal lives - to Paychex. On this episode, Sales Assistant Diane Govea shares her approach for spotting businesses to refer.
As Pride month comes to a close, we sit down with Hev Calhoun, Technical Service Representative II in the Multi-Product Service Center. In our conversation, Hev reflects on the 2023 Paychex Pride Signature event, what the Rainbow Alliance means to him as a professional, and more.
Paychex has a history of supporting not only Veterans, but also active members of the U.S. military as well as their spouses. One example is our military spouse hiring initiative. To learn more about the personal and professional experience of being a military spouse, we sat down with Casey Noble, a Service Partner in the Multi-Product Service Center. Casey’s husband Mark serves in the 82nd Airborne Division of the United States Army, and they live on the Fort Bragg base in North Carolina.
The Hollywood depictions of Tourette Syndrome don’t tell the whole story. On May 15, the Tourette Association of America will kick off a month-long campaign to raise awareness for this somewhat misunderstood neurodevelopmental disorder. To show our support and explore the ways that Tourette affects and presents in different people, we spoke with SMB Service Specialist Claudine Venuto and her son Nick. Nick has Tourette Syndrome and served as a Youth Ambassador for Tourette Association of America in South Carolina.
She grew up the daughter of a small business owner (her father a mechanic who immigrated to the U.S. from Hungary), and now she helps Paychex serve our micro business segment as an HR Services Region Manager. As part of our Women’s History Month celebration, Nicole Csiszar talks about women who have influenced her, some of her biggest lessons learned, and how we can elevate female colleagues.
Client testimonial videos can be a powerful tool in bringing new customers to Paychex. If you identify a customer that’s willing to record a testimonial with our marketing team, and the video appears on paychex.com, you’ll receive $500 in Spotlight points. Learn more about the program on this podcast with Caroline Hughes, Sales Account Manager - Mid-Market Strategic Accounts, and Marc Dovi, Senior Marketing Content Program Manager.
Since 2014, the Paychex Charitable Foundation has been a vehicle for us to give back to the communities where our employees and customers live and work. Where will we focus our philanthropic efforts in 2023, and how can employees get involved? Listen to this conversation to find out.
In 2020, Josh was diagnosed with a rare condition called Sarcoidosis, an inflammatory disease that often affects the lungs. Determined to persevere and provide hope and inspiration for others, Josh completed his first half marathon in the fall of 2022, and within 36 hours of finishing he set his sights on completing the Atlantic City 70.3 Ironman in 2023.
During the week, he manages infrastructure solutions at Paychex. On the weekends, he’s a college football referee and an instant replay field tech for the NFL. In this conversation, Dave Hergert talks about the skills that translate from the office to the football field, and how his side gigs satiate his love of rules.
You may have heard that Diwali is referred to as the Festival of Lights, but do you know why? In this podcast, Vivek Chaudhary shares the history and significance of this revered Indian holiday (actually five days – more on that in the episode), related traditions, and the importance of a clean environment during Diwali.
Paychex names 30 Service STARs each year, and these individuals truly set the standard for service at Paychex. We sat down with three of our 2022 STARs to understand what drives them to deliver exceptional service, why they look at things from the customers’ perspective, and what they enjoy most about their work.
Here's our Customer Service Week conversation with HR Account Management Supervisor Dawn Mountney, PEO Client Training Representative Dennisse Apolito, and Dedicated Service Center Service Partner Macy Gunter.
Outside of the service we provide current clients, what other factors shape the Customer Experience (CX)? The answer might surprise you. For CX Day, we soak in the collective wisdom of tenured CX leaders Meg Poccia (40 years at Paychex), Customer Experience Manager, and Gail Kopitske (35 years), Business Program Manager – Service.
Outside of the service we provide current clients, what other factors shape the Customer Experience (CX)? The answer might surprise you. For CX Day, we soak in the collective wisdom of tenured CX leaders Meg Poccia (40 years at Paychex), Customer Experience Manager, and Gail Kopitske (35 years), Business Program Manager – Service.
For a grandpa, Chawn Tucker is awfully spry. At work, he manages an IT Technical Account Management Team. At home, he’s a jack of many trades. One minute he’s in the garage, taking apart and reassembling household objects. The next he’s in the kitchen, flexing his culinary muscle. This multi-faceted colleague is someone you should know.
This month Paychex welcomed our first ever Director for DEI and Employee Experience, Maggie Rivera! Tune in as we get personal and learn more about Maggie’s story. She shares with us her navigation as a DEI practitioner, her plans for the future and the true power of being “Authentically You”.
The start of a new school year can be stressful. New situations, people, and experiences can cause anxiety for parents and their children. Plus, parents are tasked with balancing work and their kids’ educational needs. It’s a demanding time for many, and that’s exactly why you should prioritize your well-being.
What do we look for when we select our Service STARs each year? What types of behaviors do our STARs exhibit that, when noticed by their colleagues, show up in their STAR nominations? For answers, we sat down with program coordinator and Paychex communications program manager Melissa Madia.
Our current climate has opened the door for a vast amount of difficult conversations - inside and outside of work. Join our host, Ashley George and special guest Rick Cognata to talk through best practices as you prepare for, engage in and end difficult conversations. You can do it!
Named for their white face with a colored patch covering their ears and head, Medicine Hat horses are truly majestic animals. According to Native American legend, Medicine Hat horses had the ability to protect their riders from injury and death in battle. How did Paychex senior channel sales consultant Derrick Dorvit come to own one? We sat down with him to find out.
Intentionally Inclusive host Ashley George is joined by DEI Project Manager Tione Torrens to discuss some recent events at Paychex, including a revisit of the Juneteenth event. With a new focus of highlighting the voices of Paychex, hear about ways our businesses are working towards an intentionally inclusive workplace. Tune in for brave conversations and best practices!
Whether you’ve been in your role a day or a decade, there’s a natural curiosity about the jobs that exist across the company. Now, with our new Career Center, it’s easier than ever to explore what’s out there. We sat down with Talent Acquisition Manager Steve Gossin to learn how to set up job alerts, and more, in the new platform.
Erin Gilmer is a PEO Benefits Specialist in St. Pete, FL. She was diagnosed with Bipolar II Disorder 10 years ago and has spent a decade taking note of the factors that help her live a happy and healthy life. In addition to sleep, nutrition, and therapy, Erin says a key component of her mental health is setting boundaries and saying no…often to herself.
In a time when the recruitment of top talent is so challenging, how does Paychex remain innovative to attract and retain top talent? Joining us this month is Senior Director of Talent Acquisition and New Hire Onboarding Jody Stolt, who shares how her team's innovative approach to focusing on "the great stay" keeps us moving forward.
Before Katelyn Gonzalez stepped onto campus at Vanderbilt University, before she first made the Dean’s list and before she was named VP of Recruiting for Vanderbilt Panhellenic, she received a Paychex Scholarship. We sat down with her mom, PEO H&B Analyst Sandra Gonzalez, to talk about Katelyn and our scholarship program. The deadline for 2022 Paychex Scholarship Program applications is May 6. Apply at https://edcor.smapply.us/prog/the_paychex_scholarship_/
As we celebrate Autism and Neurodiversity Acceptance month, we sit down with Kat Wootel, software engineer II. Kat illuminates some of the ways that neurodiverse individuals think and process information differently, and how we can create a workplace environment that encourages belonging and leverages the diverse abilities of our colleagues.
Just a few months into his Paychex career, computer operator Walter Galczynski was looking for opportunities to connect with his new co-workers. An animal lover who recently added a French Bulldog named Taxi to his family, Walter appeared on our podcast to talk about the early engagement he's seen on the Paychex Pets Yammer group - and how our pets can positively affect our well-being. Employees can find the group at payx.me/pets.
30 Helens agree: integrity is important! We're joined by our new Vice President of Service Jeff Williams, who talks to us about the importance of integrity when he chose Paychex as the company he wanted to work for, as well as how important it is in his personal orbit. He also shares how personal challenges from the past few years have helped shape him into the leader he has become. Finally, we play our first ever game of "Canadian/Not Canadian", and paddle our canoe through the rough waters of Kids In The Hall vs SCTV.
Introducing co-host Ashley George! Zach Walker and Ashley George dive into the history of International Women's Day. Discussing topics such as Women's Suffrage, the Trans Women of the Stonewall Riots, and how where we are today reflects progress and highlights a roadmap for the future.
No job is without it's challenges, but for Client Relations Advocate Dan Becker, it's usually not great news when the phone rings. So while facing those high-intensity conversations, what keeps Dan focused on being ethical and serving the client needs? Well...thinking about Grandma, of course. Also, don't I know you from somewhere?
Paychex employees have access to free yoga, meditation, and fitness classes – as well as stress management workshops – through Inward Office. With options for live and on-demand participation, you’ll use mindfulness techniques to listen to your body and become calmer and more resilient. To learn more about these innovative offerings, we sat down with Inward Office owner Marla Pelletier and Paychex employee wellness manager Bridget Hallman.
Zach and guest, Ashley George - Early Talent & Diversity Program Manager, discuss The Great Resignation & She Session, and how Paychex is working in the realms of Diversity Equity & Inclusion to meet the needs of all its employees.
Michael dries his tears after a heartbreaking Buffalo Bills playoff loss and then rallies to help Becky cover the top employee and company news stories from January. Topics include: the winners of our recent Seasonal Launch contest, our Emerging Women in Leadership program, how Paychex uses algorithms to prospect efficiently, and much more.
Debra Luna and guest host Stevie Acalin are kicking off the new year (and...apparently, season 4 of the show) this month with Terry Sukalski. Terry chats with us about how his years at Paychex have given him a front-row seat to plenty of successful collaborations, including in his newest role as President of Oasis. He also discusses how as we strive for connectivity in remote work environments, involvement in our company culture and diversity, equity and inclusion efforts will not only create more connections, but improve our ability to be better partners and collaborators.
Well-being, community, and cybersecurity are some of the prevailing themes in our countdown of the most popular employee news content from last year. What article or video came in at number one? Listen to find out.
Menuét Adams and Tanya Fuller talk with Zach about the ways they celebrate in the month of December.
Partnership is powerful. As a former SMB sales representative, now a recruiter in Talent Acquisition, Stevie Acalin shares how important building partnerships is in her career and community in her first of back-to-back months on the podcast!
Tom Bachmann and Hev Calhoun talk with Zach about important days to celebrate in the month of November - namely, Veteran's Day and Transgender Day of Remembrance.
As we celebrate the 50th anniversary of Paychex, we sit down with the company’s longest-tenured active employee, data architect Kathy Angelidis. Among other stories from her 47-plus years at Paychex, Kathy recalls the time that founder Tom Golisano called employees into his office, feigning anger, only to lead a march to happy hour through his office window.
Back on the show for the second month, Allison Stevens joins Debra Luna as this month's guest co-host to talk about the value of Service and being helpful. Our guest is Dave Wilson, Senior Director of IT Infrastructure and Architecture, who not only talks about the valuable relationship that IT has with Service to be helpful to our clients, but also shares some perspective after a recent, unintentional, "secret shopper" experience.
On this month's podcast, Zach Walker, Thela Thatch and Tione Torrens discuss what Paychex does as a company to set a high bar for inclusion in the workplace, as well as what we can do to go even further.
On this episode, Michael and Becky go off on a tangent to help Michael understand how today’s supply and worker shortages could affect the Christmas tree shopping experience this year. Eventually, they also cover the top employee and company news stories from October.
Culture: Unfiltered is joined by HR Services Director Alison Stevens, a 14-year Paychex veteran who has worked her entire career in the service organization. As we discuss what "be helpful" means to our clients, we also talk about the One Paychex pledge, and what it means to be part of a team (specifically, a team of runners on a 200-mile adventure that includes 3 shifts of running and sleeping in a van).
Empathy demonstrated by our employees is one of the things our customers love most about interacting with Paychex, according to customer experience manager Dan Ernstberger. For CX (Customer Experience) Day, Dan and Matt Tyx, director of corporate strategy and planning, provide an update on the state of CX at Paychex.
We're celebrating Hispanic Heritage Month, which runs September 15 through October 15! For our conversation this month, our host Zach Walker is joined by Yamile Haibi, an HR Services Human Resources Coach, and Jose Bido, a Talent Acquisition Recruiter, to discuss the history, culture, and impact of the Hispanic community as well as challenges they face.
'Tis the season for football, apple picking, and pumpkin spice...well, everything. On this episode, we predict our employees' favorite fall activities and touch on the top employee and company news stories from September, including: the Paychex 2021 Corporate Social Responsibility Report, Hispanic Heritage Month, the 2021 JP Morgan Chase Corporate Challenge, and more.
It's the second part of our Accountability/Be Responsible mini-series, and Ashley Scales is sliding over next to Debra Luna in the co-host chair to talk to Gigi Degaine Roland. Gigi, who is an HR Services Area Manager in Charlotte, N.C., talks about her time in the military prior to joining Paychex, and how the values of Paychex align with the values of serving our country.
One innocent WWE reference turned into two, and two turned to three. Come for the mentions of Bret the Hitman Hart and Hulk Hogan (who one of our guests actually worked for at the Hulksters restaurant), but stay for the awesome conversation about Mystery Coffee, and how it came at the perfect time. Many thanks to our guests Chris Muller, Director of Service and Operations at Paychex Insurance Agency, and Courtney Falk, HR Consultant.
If you've got an eye for top-notch customer service, help us grow our Paychex family through the You've Been Spotted program. Learn more about You've Been Spotted on this episode of the myLink Rewind, plus: Mystery Coffee, Paychex Rings the Nasdaq Opening Bell to Celebrate 50 Years, and Preparing Your Pets for Your Return to the Office.
Our conversation for August focuses on civility and the importance it has on so much of what we do both inside of Paychex and out. Zach is joined by Chelsie Willis, an HR Professional from Atlanta, and Anthony Griswold, an Organization Development Consultant in Rochester, to discuss many of the ways civility impacts our relationships. From respecting cultural differences to learning about the platinum rule, this is a conversation you won't want to miss!
Introducing Paychex Spotlight, the new home for all awards, recognition, and appreciation across the company. How did we build the platform, and what are some of its most innovative features that employees already love? We sat down with two foundational members of the project team to find out: Katie Bailey, project manager IV, and Maria McNamara, employee programs manager.
We're trying something fresh! In a change-up to our traditional format, Debra will use the first of our two-month campaign for each value (this month we're talking Accountability/Be Responsible) to have a conversation with someone you should know at Paychex. The next month, that guest will become slide into the co-host chair and join Debra in meeting with another round of people you should meet. Sound cool? We think so!
This month, you'll meet Ashley Scales, a Senior Learning Instructor at Paychex who also happens to be an exceptional agent for change. Ashley tells us about the "Be Here Now" group, and what it means to be accountable during times of social unrest.
On this episode, Michael touches on his experience at Progressive Field (Cleveland, OH) and PNC Park (Pittsburgh, PA) before diving into employee and company news headlines from July. Topics include: 2021 Paychex Scholarship recipients, 2020 Paychex STARs, and other podcasts on the Inside Paychex channel.
In this edition of Intentionally Inclusive, our host Zach Walker talks with Paychex Vice President and Chief Human Resources Officer, Karen McClendon and Client Services Manager, Liliana Marie Fernandes. They discuss disability pride month and their personal experiences with physical, mental, and other forms of disabilities. You'll also learn how to be more inclusive with the words and phrases which you use in your daily discourse around this topic.
Paychex is committed to conducting business in a manner that’s socially, economically, and environmentally responsible. As part of that commitment, we’re continually evaluating how we can optimize sustainability and introduce more eco-friendly business practices. In this conversation, we talk with two employees leading the charge: Shweta Arora, sustainability analyst, and Kathy Clark, business continuity manager.
We are joined this month by Alicia Yokubatis, Retirement Services Zone Manager, who discusses how she builds respect on her team, which, in turn, drives employees to reach their goals. Alicia is also joined by a French bulldog, Lucy, who makes a surprise guest appearance on the show.
In this super Italian roundtable discussion, hosts Debra Luna and Michael DiLuglio chat with senior learning instructors Marco Oliverio and Rick Cognata about the personal and professional development opportunities available to Paychex employees, including live classes and on-demand content about topics like Emotional Intelligence, Leading Yourself Through Change, and Interviewing at Paychex. Pull up a chair – there’s plenty for everyone.
In our introductory episode of Intentionally Inclusive, you will meet Dr. Thela Thatch, Diversity, Equity and Inclusion Manager at Paychex, as well as our host, Zach Walker, who is an HR Business Partner at Paychex. Learn about the goals of the DEI program and an overview of what this monthly podcast will cover, and then dive right in as Zach and Thela discuss the significance of Juneteenth and Pride Month.
On this episode, we contemplate the desired results of the top senior pranks taking place across high schools in America this month. Becky recounts a memorable one from her school that started with Kool-Aid and ended with suspensions. We also cover the top employee and company news from May.
As the pandemic's second wave hit India hard this spring, Paychex employees jumped into action to support their colleagues and family located there by asking what more we could do. Through employee contributions and matching donations from the Paychex Cares program, thousands of dollars were raised to help support those in need. This month, we're talking with Rick Amering, Senior Manager of Human Resources and Maria McNamara, Employee Programs Manager, about the Paychex Cares program, and also welcoming our first international guest, Vinoy James, Manager of Office Operations, to get an update on how things are going at Paychex in India.
On this episode, we revisit some of the top company and employee news headlines from April 2021. Topics covered include: Paychex I&D community surpasses 500 members, Rochester sales rep delivers critical COVID relief to customer - plus, go inside our Omaha Data Center.
To kick off Mental Health Awareness month, we sit down with Dr. Randy Phelps, clinical psychologist and CEO of Give an Hour, the organization that runs the Campaign to Change Direction. Dr. Phelps talks about our emerging from the pandemic in terms of “coming out of the cave,” and says it’s perfectly normal if you’re not feeling the sense of relief that you might have expected. Explore how you can help us #ChangeDirection in the conversation about mental health from May 10-16 at https://bit.ly/May21WCD.
Collaboration is critical at Paychex, and no place is that more evident than in the newly formed Creative Services team. Supporting every organization in the company with their presentation, video and other media needs, how do they balance priorities and conflicting ideas? Kevin and Debra are joined by Creative Services Manager Joel Basa and Senior Multimedia Developer Matt Houck to learn how this cross-functional team is able to successfully collaborate with so many internal partners.
When we sat down this month with Teresa Carroll, Vice President of PEO, we discussed the importance of collaboration and building trust in relationships at Paychex. We learned that - if you really think about it - partnership is a lot like pizza. Plus, if you're not sure what a PEO organization is, it's also a lot like pizza. Maybe this is an episode you shouldn't listen to on an empty stomach.
On this episode of the myLink Rewind, we look back at the top company and employee news stories from February. Listen in as we revisit Black History Month, global ethics recognition that the company received, and much more. To follow our channel, search Inside Paychex on Spotify, Podbean, or Apple Podcasts.
If you’re looking for a quintessential example of how Paychex has grown into much more than a payroll company, look no further than our 500+ HR Professionals (HRPs). In this discussion with HR Services director Alison Stevens, we learn how Paychex HRPs serve as a true market differentiator for the company. Where other HR providers stop at general best practices, our HRPs deliver customized, specific guidance and recommendations to help business owners simplify complex HR issues.
If you're curious about what makes Paychex one of the world's most ethical companies, you may as well go straight to the top and talk to our Chief Legal and Ethics Officer, Vice President Stephanie Schaeffer. Stephanie is joined this month by Becky Cania, Manager of Corporate Communications, to discuss with Kevin and Debra the recent honor of being named to Ethisphere's list of most ethical companies for the 10th consecutive year, how we received that distinguishing title, and where ethics play into the flagship value of integrity at Paychex.
We bookend Black History Month at Paychex with a podcast featuring vice president of service Ted Jordan, guest-hosted by diversity, equity, and inclusion manager Thelá Thatch. Ted addresses his personal and professional experiences as a Black man in America, individuals that inspire(d) him, and the advice he’d give his 18-year-old self.
We're closing the book on 2020 and season 2 of the Culture: Unfiltered podcast by celebrating the great conversations we had with some of the Paychex employees and leaders who work so hard to make our culture something to be so proud of! Join us as we revisit highlights from those conversations and add some new thoughts with our 2020 hindsight in this year-end recap!
In less than 14 minutes, we crisscross the top myLink stories from last month. On this episode, we talk about clients who clean, our new DEI dean, and employees who used Fitbit to get lean and mean. DEI = Diversity, Equity, and Inclusion.
What does it mean to "be ethical"? As a company that has been named "most ethical" several times, it's something Paychex clearly takes very seriously. But does that mean we can't have fun discussing ethics? Absolutely not. We turned to Human Resources Director Joe Daggar and Compensation Director Marty Cannon to get their perspective on the importance of ethics as part of our strong culture. Cannon and Daggar...that sounds like it would be a great movie title, don't you think?
There’s more to our employees than what they do during work hours. On this episode, we talk with two champions of the Artists of Paychex Yammer page, a community that welcomes employees to share photos of their creative talents, hobbies, and skills. From amateur photography to woodwork, stitching to palette knife painting, we’ve got some true artists here at Paychex.
We're taking a look at what it means to Be Helpful at Paychex with Tami Duncan, Vice President of SMB Sales, who shares with us how critical the partnership is between Sales and Service when trying to be helpful to our customers. Tami also shares some of her favorite reminders on being a more active listener, while also introducing us to...squirrels at a rave? All this and more on this fresh episode of Culture: Unfiltered!
Before you turn the page (get it now?) to 2021, join Michael and Becky as they count down the top ten Paychex employee and company news stories of the year. We had marriage proposals, celebrity sightings, scholarships, and much more. Get notified of all new episodes by following Inside Paychex on the Spotify, Apple Podcasts, or Podbean mobile apps.
It’s a bit of a hat on a hat, isn’t it? The stress of Year End on top of everything we’re already contending with in 2020? But there’s good news – a bunch of it, in turns out. Sensing a collective appetite for warm, uplifting stories, Oasis sales director Barry Gauch kicked off The Guiding Light video series. During this conversation, Barry explains how the program came to fruition.
As we highlight what it means to "Be Helpful" at Paychex, we spend some time with Steven Martinez, a Senior Learning Instructor in Albuquerque, who has spent his career finding new ways to be helpful in multiple roles.
On this episode, we revisit the top myLink stories from October. Topics covered include: 2021 Open Enrollment, Personal and Professional Development during Year End, November’s Culture Shaping concepts, and how Paychex is celebrating Veterans in November.
Questions, queries and quandaries, oh boy! It's our first "call-in" show where Debra and Kevin respond to questions submitted throughout the past month to CultureUnfiltered@Paychex.com! They were joined by some special guest respondents as well as some folks who were able to record their questions with us for the show!
Do you have a question for the Culture mailbag? Send it to CultureUnfiltered@Paychex.com and we'll respond to it on a future episode!
We're living in a time of unparalleled uncertainty, but one thing we can control - which happens to provide some much-needed peace of mind - is our health benefits. Paychex benefits director Jake Flaitz and benefits operations manager Diane Mohorter dip into the benefits mailbag to help listeners prepare for open enrollment and take the first important steps toward managing their well-being in 2021.
One has more than a decade of experience in the tourism and hospitality industry. One is a Paychex lifer who’s held multiple roles across sales, service, and IT. Today, they join forces in listening to clients and Paychex employees to better understand and enhance our customer experience (CX) – and we all have a part to play.
We had the opportunity to talk with George Rivera this month about the Paychex value of Respect. Listen in as George talks about growing up as the son of small business owners, and how that shapes the way he treats employees and customers as the Sales Director of Paychex One. You'll also see first hand how George is able to "be here now" for Kevin, as Kevin copes with the realization that not everyone in Boston is a Red Sox fan.
Want to be featured on a future episode of Culture: Unfiltered? Record your questions or comments and email them to CultureUnfiltered@Paychex.com!
In recognition of National Hispanic Heritage Month, virtual sales representative Rob Peña talks about how he's been able to help Paychex connect with Latino business owners, childhood experiences and lessons learned that continue to drive him today, and what he enjoys most about being part of the company's growing Inclusion & Diversity network.
On this episode, we cover the launch of the meQuilibrium mobile app for Paychex employees, recent cable news appearances for our president and CEO, the unveiling of Paychex webinars that deliver professional development credits for HR pros, Webex virtual backgrounds, and much more.
What's it like to dream up new products and get those products ready for primetime, and how can you turn a lonely, bedraggled "idea" into a thing of beauty? Kevin & Debra talk Innovation with PD&IT superheroes Muldair Welch and Jody Cravotta who answer these questions and more.
On this episode, Michael and Becky cover July stories including the launch of a new diversity and inclusion website, the 2020 Caring Spirit award winner, 2020 Paychex scholarship recipients, big-ticket guests on Paychex marketing podcasts, and more.
The way we work is changing, and that makes it a perfect time to assess risk and look for process improvement opportunities. At Paychex, teams can do this by undergoing a P4 (Paychex Peer Process Program) review. Hear what a P4 looks and feels like from expert Anna Ziegler and recent participant and Paychex Insurance Agency manager John Schifano.
Join Kevin & Debra as they talk about Innovation (and what it’s like to chat with Jim Gaffigan) with Events Marketing Manager Gina Piendel on this month’s episode of Culture: Unfiltered!
Michael and Becky talk about highlights from the July Culture Shaping video (featuring VP Tom Hammond and Maureen Lally’s thoughts on accountability), company honors from Selling Power magazine, computer screen optimization tools, and the latest examples of our #PaychexCares spirit in action.
From celebrating pride month and Black history to neuro-diversity and so much more, the Paychex team in Lehigh Valley is doing a great job of creating an inclusive workplace! We welcomed Shanta Eggleston and Liliana Fernandes to the show this month to ask one question - what more can I do?
On this episode of What’s Your Story, HR Advisor Kevin Geiser provides an overview of his role at Paychex and how he and his peers have been helping customers overcome COVID-19 challenges.
Michael and Becky revisit the top employee news headlines from May. Topics mentioned in this episode include: the company’s refreshed culture shaping program, how Paychex leaders are getting creative to help employees stay high on the mood elevator, mental health awareness month, results from the latest Fitbit challenge, and more.
Has “work-life balance” become “work-life integration?” What’s the importance of taking personal time off when you can’t really go anywhere or see anyone? We address these questions and the multi-dimensionality of wellness with director of benefits and wellbeing Jake Flaitz in the latest episode of What’s Your Story.
When you take culture as seriously as we do, it's not a bad idea to stop every so often to look at where you've been and where you're going. We take the time this month to learn about the foundation and future of Paychex culture from our President and CEO, Marty Mucci!
With new stories on myLink nearly every day, it’s easy to miss some of the great things our employees are doing. But never fear: the myLink Rewind podcast recaps the top stories each month. In this edition, you’ll hear what shows employees have been streaming, what publication our CEO appeared in recently, and much more.
We talk about culture a lot at Paychex, which you may have assumed... since we a podcast dedicated to it. But, where did this whole thing start? How did Paychex culture become a talking point - not just within the company, but for trade groups, news agencies and job seekers as well? This month we are joined by Culture Shaping Master Champion Tom Bachmann and Director of Leadership Development Portia James to hear some history on where this began, and where it might be going next.
There’s been an avalanche of news over the last month. Get caught up on technology tips, support resources available to you, important messages from our executives, and the heroics we’ve seen from our employees in recent weeks.
Wondering if you should use Webex Teams or Webex Meetings for an upcoming conversation? Curious about ways to optimize the quality of your virtual meetings? Technology tips abound in this conversation with business applications and systems manager Joe Kuperberg and desktop systems engineer Randi Galouch.
We talk a lot about Innovation at Paychex, but the global events of the past month have really brought into focus how quickly the people here can put ideas into action. On this month's show we connected with Laurie Zaucha, Vice President of Human Resources and Organizational Development, as well as Mick Whittemore, Vice President of IT Operations, about what it took to make the decisions and put the infrastructure in place to suddenly enable 95% of employees to work from home.
While we're on the topic of Culture and Innovation, check out this month's video!
Amanda Miller moved to Rochester four years ago to become more entrenched in the product development lifecycle at Paychex. Appearing on the What’s Your Story podcast, she talks about the importance of culture and collaboration – as well as her experience as a woman – in Paychex PD&IT.
Listening tends to be easier when things are going well, but it takes a little more energy when things have taken a turn. We sat down with Becky Kaser and Dan Clark from our Client Retention team to talk about what Paychex is doing to be respectful while actively listening to customer concerns directly, as well as on social media platforms.
A department of a few hundred just ten years ago, Paychex Virtual Sales has grown in size and sophistication over the last decade, now leveraging predictive data and next-gen technology to work smarter than ever before. Director of sales development Vince Blasio shares insights on the latest episode of What’s Your Story.
Our look-back episode for 2019 celebrates the first year of the Culture: Unfiltered podcast, featuring highlights from some of our many guests, our favorite fun moments, and a little bit of history on how the show came to be with special guest Producer Matty (aka, Media Developer Matt Houck).
In our conversation this month about our value of Accountability, we talk with Kristin Harper and Joe Corsi, the people who are accountable for both the physical and digital security of our employees here at Paychex!
Michael and Becky recap myLink content from January, including prominent company awards, employee learning and development opportunities, and a marriage proposal between two employees!
Robert Johnson spills on his path to a career in social media, best practices for employees who are active on social (use the Paychex Social Center!), and more.
Spotify has your most-played songs. Facebook has your most-liked posts. Here at myLink, we’ve got the most popular employee and company news stories of 2019.
We kick off 2020 with an amazing conversation with Tom Hammond, our Vice President of Corporate Strategy and Product Management, who shares some great stories on the leadership he's experienced over his 30 years at Paychex and the influence it has had on him.
Topics: 2019 Employee Meeting, Acts of Inclusion, Paychex Insurance Agency Wears Yellow, A New Leader for Paychex Europe, Furniture Donations, Greensboro Breast Cancer Walk
In this very special episode of Culture: Unfiltered, we sit down with two employees who truly know the value of Service - both in their Paychex careers, and also as military and police force veterans. Both Jeff Norsen and Rick Cognata were featured in the December Culture Shaping video, so we talk a little about what it was like to be part of an experiment on appreciation, and then we conduct one of our own!
Our Paychex Promise® subscription service is making a lasting impression on business owners. Credit risk manager Kristy Wumkes and risk analyst Carly McCabe share some of the stories they've heard first-hand.
How a software engineer’s renewed interested in an old hobby led to a personal transformation, and how he’s paying it forward by inviting colleagues along for the ride.
On this episode, Michael and Becky address the difficulty of maintaining good wellness habits during the holidays. Employee news headlines covered include a Q&A with new VP Brad Schaufenbuel, Veterans’ Day initiatives, and the opening of a new training center in Phoenix.
In her role as the Director of Corporate Communications for Paychex, Laura Saxby Lynch is the company's primary "filter". So when we sat down with her, we just needed to know things like how early media partnerships were formed, what is the future of her group, and what are some good Easter basket hiding places? That and so much more in this month's Culture: Unfiltered!
In recognition of National Cybersecurity Awareness month, a panel of Paychex security experts share insights and best practices related to device management, password maintenance, phishing threats, and other hot topics in today’s fast-evolving cybersecurity landscape.
Overall well-being is about much more than just physical fitness. It takes into account your emotional health, career, finances, and sense of community involvement and belonging.
In this episode, Michael and Becky cover ways employees can get their flu shot, a recent profile of VP Chris DeSalvo, company honors from Forbes magazine, community heroics from our LeHigh Valley office, and more.
Senior Vice President of Sales Mark Bottini joins us this month to talk about what Innovation means to Sales and the rest of the company!
In part 2/2 of the STARs series, Debra and Pam McGreevy peel back the layers of skills and attributes that make two of our 2019 service STARs so darn good at what they do!
Topics: Back-to-school memories, new bike-sharing program, Webex Teams, anti-phishing campaign, and other stories from August-September.
On this episode of Culture: Unfiltered, Debra and Kevin welcome special guests Deanna Kimbrel and Zach Wyborski-Walker into the studio to talk about the value of Respect, and how Paychex Culture helps nurture an environment of inclusion.
Michael and guest host Pam McGreevy uncover the secrets to customer service success with two 2019 service STARs. This is episode one in a two-part series.
Topics: Selling Power recognition, CPA event at Buffalo Bills camp, 2019 Service STARs, and other myLink content from July-August.
Senior recruiter Lisa Lombardi and insurance service specialist Okemini Kalu reflect on their experience planning and participating in a recent internal career expo.
At Paychex, Service is more than a department - it's a core value. In honor of Service Month at Paychex, we sit down with Vice President of Service Ted Jordan to find out how service become part of his makeup from an early age. We also join Kevin and Debra on a turbulent ride on the mood elevator!
A culture champion, a toastmasters leader, and one of the most engaged employees you’ll ever meet. Joe Kuperberg explains why he bleeds Paychex blue.
Topics: Waggl survey results, Auburn’s caring spirit, Phoenix’s efforts to help employees prioritize their health, and other myLink stories from early July!
Sales support representative Jeff Laws talks about skills and values that translate from military life to the business world, and Paychex’s culture of supporting veterans.
This month we welcomed new Vice President of Service Chris DeSalvo into the studio to talk about the power of being here now, his first impressions of Paychex culture, and of course...the family truckster from National Lampoon's Vacation.
In this episode, Michael and Becky talk about President and CEO Marty Mucci being named to Glassdoor’s list of the Top 100 CEOs in 2019, a group of employees in Phoenix who ran a 5K dressed as superheroes, and the company’s new quarterly launch process for new products and services.
In this episode, Michael and Debra talk with Paychex Learning & Development Manager Ellen Carroll about her recently completed graduate degree, the Paychex tuition reimbursement benefit, and the employee-student experience.