Learning Uncut: Recent Episodes
Michelle Ockers & Karen Moloney
Learning Uncut is about real conversations around real learning solutions and real experiences with real advice from real people.
We’re all about keeping it “real.”
Here’s an overview of our approach:
Strategy and tactics. We want to unpack the strategy and how-to’s of creating great learning solutions, frameworks and teams.
CONVERSATIONS, NOT SCRIPTED DISCUSSION Our podcasts are professional but not so edited and polished that they lose their authenticity. We want our audience to hear real people having real conversations and sharing real examples and advice.
PROGRESSIVE We want to showcase the “unsung L&D heroes” out there doing great work, being brave and trying new things.
PRACTICAL We invite our guests to share tips and strategies to help listeners take their solutions to the next level. We aim to provide actionable takeaways for our listeners through show notes, links and downloads wherever possible.
Michelle Parry-Slater is joined by Andrew Lawson (2026 AITD L&D Professional of the Year) and his client Alice Smith, about a deliberately different approach to leadership training.
Instead of two days out of the office, where delegates leave with overwhelmed brains but make little change back at work before the learning gets totally forgotten, Andrew offers a leadership programme deliberately designed to benefit learners. Using spaced learning practice, retrieval practice, and highly engaging short interventions, Andrew shares his TARGER framework, which is a brain-friendly learning design checklist built on neuroscience. Alice shares what it actually felt like from the client side to experience an 8-month programme of 90-minute sessions a month plus a variety of practice activities and coaching.
With results that shifted behaviour and real change, together they turned a group of siloed managers into a genuine leadership cohort. This is a masterclass in how to create a much more effective, efficient, engaging and enjoyable leadership programme.
Transcript and related resources: learninguncut.global/podcast/188
Podcast information and more episodes: learninguncut.global/podcast
For three years running, AI topped the list of what's hot in L&D. This year it dipped, and Donald H Taylor is taking it off the survey altogether.
Don has run the Global Sentiment Survey for over a decade. In this Elevate episode, he joins host Michelle Parry-Slater to go back across five years of data and unpack what it actually tells us about where the profession is heading.
They get into the transformation triangle's three destinations for L&D, the two separate futures Don thinks the profession may be splitting into, and why compliance training deserves to be taken seriously as a shop window rather than dismissed as a chore of endurance. And why hope on its own isn't enough. It needs action behind it, and courage for when things get hard. It's a conversation grounded in research, honest about what's difficult right now, full of ideas, and genuinely hopeful about what's next for L&D.
Transcript and related resources: learninguncut.global/podcast/elevate-50
Podcast information and more episodes: learninguncut.global/podcast
It will take 118 years, at the current rate of change, before an Aboriginal or Torres Strait Islander person can go to work without hearing a racial slur. This is not history. This is what is happening in Australian workplaces right now.
In this Elevate episode, Michelle Parry-Slater speaks with Professor Nareen Young and Josh Gilbert from the Centre for Indigenous People and Work at the University of Technology Sydney, both Aboriginal researchers and practitioners who have spent decades working to shift the Indigenous employment narrative from deficit to truth.
Together they share the findings of the 2025 Gari Yala (Speak the Truth) report, Australia's only Indigenous-led national survey of Aboriginal and Torres Strait Islander employment experiences and make a direct, generous and urgent call to L&D professionals to act.
Transcript and related resources: learninguncut.global/podcast/elevate-49/
Podcast information and more episodes: learninguncut.global/podcast/
Recognition is often written off as a "nice to have." In this episode, Michelle Parry-Slater speaks with Sarah McVanel, Canada's recognition expert and founder of Greatness Magnified, and Lisa Anstey, manager of Medical Device Reprocessing at Waterloo Regional Health Network, to make the case that recognition is not soft.
Recognition is one of the most powerful learning and behaviour-change tools available. Together they share the story of a deeply disengaged hospital team that became one of the most recognised in the country.
The framework, the coaching, the daily huddles, and the sheer persistence behind that shift. If you work in L&D and you have ever wondered how to make learning stick, or how to advocate for what your people really need, this one is for you.
Transcript and related resources: learninguncut.global/podcast/187
Podcast information and more episodes: learninguncut.global/podcast
Eight years. Nearly 200 episodes. One consistent heartbeat. In this special Elevate episode, Michelle Parry-Slater sits down with Learning Uncut founder Michelle Ockers to reflect on eight lessons from eight years of the podcast. From community as the engine that started it all, to the quiet discipline of showing up and being of service without knowing where it leads... Transcript and related resources: learninguncut.global/podcast/elevate-48
Podcast information and more episodes: https://learninguncut.global/podcast/
The brief was simple: we need an L&D function. Go and start one. In this episode, Michelle Parry-Slater speaks with Elyse Toomey, Head of Learning and Development at Ironbark Financial Group, about what it really takes to build an L&D department from nothing in a fast-moving financial services business, from coaching coaches to become trainers and launching peer-to-peer onboarding at scale, to doubling LMS engagement, growing a team of six, and learning to lead with a strategy that bends with the business. A story for anyone who has ever been handed a blank page and told to get on with it.
Transcript and related resources: learninguncut.global/podcast/186/ Podcast information and more episodes: learninguncut.global/podcast/
Most leadership programs start with the how; the workshop, the elearning, the coach. The business case often comes later, if at all.
In this episode, Michelle Parry-Slater speaks with Tina Robinson, founder of WorkJoy and author of Developing Your Business Leaders, and her client, LaTanya Foster, VP of People at global travel accessories brand BÉIS, about what happens when you start with the why instead.
Together they share the story of Altitude, a director-level leadership development program built for a fast-moving, disruption-hit business and make a compelling case for why treating learning as a business investment, not a budget line, changes mindsets.
Transcript and related resources: learninguncut.global/podcast/185/
Podcast information and more episodes: learninguncut.global/podcast/
We rarely stop to look back. One achievement blurs into the next, and before long we've accumulated years of practice without ever taking stock of what we've actually learned.
In this episode, Michelle Parry-Slater invites Greg Wilton - a St. Louis-based L&D practitioner with a career spanning darkroom photography, web publishing, global e-learning, and generative AI - to do exactly that. Together they trace the experiences, pivots, and hard-won insights that shaped his thinking: from a process safety briefing that reframed the entire purpose of intake, to a human-centred questioning methodology that quietly became a masterclass in performance consulting, to his current thinking on wisdom management and a proposed update to Bloom's Taxonomy for the age of AI.
A reflective conversation that will send you back to your own career with fresh eyes.
Host: Michelle Parry-Slater Transcript and related resources: https://learninguncut.global/podcast/184/
Podcast information and more episodes: https://learninguncut.global/podcast/
Most conference chairs open with applause and slip off stage. At Learning Technologies, chairing starts two months before anyone sets foot in the room.
In this Elevate episode, Michelle Parry-Slater speaks with three Learning Technologies 2026 chairs: Niall Gavin, Helen Palmer, and Anit Mahay. Join our range of Chairs, both new and experienced, as we discuss what it really takes to prepare speakers for the stage. From reviewing slide decks and managing nerves to handling off-topic questions and being the voice of the audience, this is a masterclass in why the chair role matters far more than most events realize.
Whether you organize events, speak at them, or attend them, this one is for you.
Host: Michelle Parry-Slater
Transcript and related resources: https://learninguncut.global/podcast/elevate-47/
Podcast information and more episodes: https://learninguncut.global/podcast/
Hearing loss is more common than most workplaces acknowledge. Around one in six Australians, one in eight Americans, and one in five UK adults lives with some form of hearing loss, tinnitus or D/deafness. Yet at HSBC UK, only a handful of colleagues had formally disclosed a hearing loss before this project launched.
In this episode, Michelle Parry-Slater speaks with Georgie Cooke from Lima Delta and Louise Bassiri from HSBC UK about their award-shortlisted hearing loss awareness programme, created with the RNID and learning partner Jam Pan.
Rather than telling colleagues about hearing loss, they simulated it, placing learners inside first-person video scenarios in real HSBC locations, with audio shaped by RNID audiologists to recreate common hearing loss experiences.
The results: over 4,000 voluntary completions, a 400% increase in colleague disclosures, nearly 2,000 hearing checks taken, and for some, a life-changing diagnosis.
Arnika Knight and Michelle Parry-Slater share the decade-long journey of modernising L&D for 80,000 volunteers at Girlguiding UK. From navigating change resistance to building a multi-modal learning ecosystem, their story is packed with practical lessons for any L&D professional working at scale. The conversation explores respecting volunteers' time, supporting motivation and using a clear learning strategy to modernise learning while maintaining strong human connections.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/182/
Podcast information and more episodes: https://learninguncut.global/podcast/
Sydney Trains frontline staff face customer aggression daily. They knew the de-escalation models. Applying them under real pressure was another matter entirely. And they'd made one thing clear: no more role play.
In this episode, The Two Michelles speak with Ryan Byrne from Sydney Trains and Dr Nathan Moore from Frameless Interactive about Project CIVIL: Customer Initiated Violence Interactive Learning. Winner of the AITD Excellence Award for Best Use of Learning Technology 2025, Project CIVIL uses AI-driven simulation to build genuine capability under pressure, without a script, without an actor, without the awkwardness of traditional role play. A masterclass in choosing the right tool for the right problem.
Host: Michelle Ockers & Michelle Parry-Slater
Transcript and related resources: https://learninguncut.global/podcast/181/
Podcast information and more episodes: https://learninguncut.global/podcast/
Matthew Peade from TFE Hotels discusses their award-winning People Leaders Program, a 12-month leadership development initiative that's seen 300 graduates and an impressive 86% promotion rate. Matthew shares how the program weaves together a blend of three learning streams of on-the-job experience through business change projects, peer learning with dedicated mentors, and formal sessions led by leaders across the business, all used to build a steady pipeline of capable leaders in Australia's fast-paced hospitality industry. Our conversation explores how Matthew selects participants, engages managers as coaches and facilitators, uses reflection to deepen learning, and creates a culture where leaders actively develop the next generation of leaders.
Host: Michelle Ockers & Michelle Parry-Slater
Transcript and related resources: https://learninguncut.global/podcast/180/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michelle Ockers speaks with Learning Uncut co-host, and author, Michelle Parry-Slater about her book, The Learning and Development Handbook, A Learning Practitioner's Toolkit. Sharing ideas from within the book, Michelle talks through why practitioners "…must be advocates of the right solution, for the right problem, for the right people, at the right time, for the right reason, delivered in the right way." (P176, 2nd Edition 2024, The Learning and Development Handbook)
Transcript and related resources: https://learninguncut.global/podcast/elevate-46/
Podcast information and more episodes: https://learninguncut.global/podcast/
Liz Seskus and Kate Schultz from Australian Red Cross Lifeblood discuss their development of a virtual tour to support the induction of new hematology registrars. They share how they applied learning science, user testing, and a co-design approach to create a practical, cost-effective learning tool that reduces cognitive load and enhances understanding of blood processing procedures. Winner of 2025 Australian Institute of Training and Development Excellence Award for Best Use of Gamification or Simulation for Learning.
Transcript and related resources: https://learninguncut.global/podcast/179/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michelle Parry-Slater speaks with co-authors Michelle Ockers and Laura Overton about their book, The L&D Leader. Principles and practice for delivering business value, released in October 2025. They reflect on the collaboration behind the book, the research and evidence that informed it, and its practical relevance for learning professionals. The conversation offers insights into leading with impact in L&D and the mindset shifts needed to thrive in today's environment of continuous changing.
Transcript and related resources: https://learninguncut.global/podcast/elevate-45/
Podcast information and more episodes: https://learninguncut.global/podcast/
Peter Brace from Sodexo Australia shares how his path into L&D, including training under trees in Papua New Guinea, shaped his practical and learner-centred approach. Hosted by Michelle Ockers and co-host Michelle Parry-Slater, this episode explores adapting learning to diverse environments, building flexibility into facilitation, and the value of connecting learning to real-world settings.
Transcript and related resources: https://learninguncut.global/podcast/178/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this year-in-review episode, Michelle Ockers and Michelle Parry-Slater reflect on 2025 through the lens of Learning Uncut. They discuss professional highlights, patterns emerging across the podcast's case studies, and what the year revealed about relevance, value and the human role in L&D. The conversation explores learning culture, co-design, learner agency and the normalisation of AI, alongside reflections on community, lived experience and the evolution of the podcast itself.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/177/
Podcast information and more episodes: https://learninguncut.global/podcast/
This episode explores NAWIC ACT's award-winning mentoring programme for women in construction. Jo Farrell from Build Like a Girl and Jana Clyde from Wisdom Learning discuss addressing gender equity challenges through structured mentoring. They cover participant matching, workshops, psychological safety measures, and the importance of time in building trust. Jo shares her journey from apprentice to mentor, whilst Jana explains key design principles. The conversation examines retention challenges, programme evolution since 2017, and signs of cultural change in the industry.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/176/
Podcast information and more episodes: https://learninguncut.global/podcast/
Donald H. Taylor joins Michelle Ockers and co-host Michelle Parry-Slater to unpack findings from the latest instalment of his multi-year research on AI in L&D, conducted with Eglė Vinauskaitė: The Race for Impact. They discuss how AI has reached an inflection point, becoming a standard part of the L&D toolkit, along with its growing use in research and analysis. The conversation also examines three possible futures for L&D emerging from the research, each with implications for how the profession may evolve.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/175/
Podcast information and more episodes: https://learninguncut.global/podcast/
Hannah Ryan, Learning and Capability Manager at Versent, joins Michelle Ockers to share how she helped shape a vibrant learning culture at the Australian technology consultancy, recognised with the 2025 AITD Excellence Award for Best Learning Culture. As Versent's first and only L&D professional, Hannah reflects on how she reshaped her role managing an LMS and leadership program to enabling learning in the flow of work.
The conversation dives deep into Craft | 180, a peer-led, program designed to grow technical mastery. Hannah unpacks how Versent cultivates self-directed learning, builds deep craft expertise, and strengthens community across a geographically dispersed and technically diverse workforce. This episode offers a compelling example of modern, scalable L&D practice—where learning is embedded, employee-led, and aligned with business and individual growth.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/174/
Podcast information and more episodes: https://learninguncut.global/podcast/
Matthias Nauwelaers, Learning Experience Lead at Imec, joins Michelle Ockers to discuss how Imec is building the capability of its frontline people leaders. In a fast-growing, highly technical R&D environment, consistent leadership is key. Matthias shares how Imec replaced ad hoc, inconsistent manager development with a scalable, structured program grounded in real work, peer support, and behavioural change. Learn how they engaged stakeholders, designed for busy experts, and built momentum through iterative improvement—creating a practical, flexible approach that supports leaders across the globe.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/173/
Podcast information and more episodes: https://learninguncut.global/podcast/
Christine Gaynor-Patterson joins Michelle Ockers to share how she and her L&D team enabled 10,000 professionals in a large US-based organisation to support workforce AI literacy. Drawing on her blend of experience in education, change management and learning design, Christine approached AI as a tool to enable humans to do better work. She discusses her team’s framework for AI literacy, change enablement strategies, and how they tailored support at scale. A practical, example of how L&D can lead responsibly in the evolving AI landscape.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/172/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michelle Ockers is joined by Ben Campbell, CEO of the Australian Institute of Training and Development, and organisational capability expert Lisa Elias to discuss the development of AITD’s first-ever L&D Capability Framework. In addition to being our podcast host, Michelle was the Project Lead on this community-driven initiative, and offers insight into how the project came to life, its collaborative design process, and what it offers the Australian L&D profession. The trio explores the framework’s purpose, structure and practical applications for individuals, teams and organisations. Learn how it establishes a common language for capability and raises the bar for L&D practice across the country.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/171/
Podcast information and more episodes: https://learninguncut.global/podcast/
When James Swift moved from Sales into his L&D role at Leyton UK, he started as many do—trusting the ‘L&D experts’, buying content, and chasing engagement. But it didn’t deliver results. So he flipped the script. In this episode, James shares how he built a culture of accountability, motivation, and autonomy—putting learners in charge of their own development. Discover how informal coaching evolved into a structured pathway, and why trusting people to learn their way outperformed content-driven solutions in driving real performance.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/170/
Podcast information and more episodes: https://learninguncut.global/podcast/
Lane Hannah and Ange Forde from One New Zealand, alongside Dan Hibberd from Makeshapes, discuss how One New Zealand transformed its learning model to enable consistent, scalable, and engaging learning. The shift was driven by the need to support a diverse workforce across locations and roles, particularly during a major brand transition. The trio explore how peer-to-peer learning, supported by the Makeshapes platform, were used to foster collaboration, build capability, and support innovation - including around the adoption of AI. This episode offers practical advice on designing for social learning and building a modern learning ecosystem.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/169/
Podcast information and more episodes: https://learninguncut.global/podcast/
How do you equip a workforce for an AI-enabled future? Amy Vig from KPMG Australia joins Michelle Ockers to share the story behind KPMG’s AI Learning Academy. Amy discusses how her team fostered innovation, psychological safety, and continuous learning while navigating rapid technological change. Discover practical insights into designing an internal learning solution that blends self-directed learning, curated pathways, and hands-on practice with emerging AI tools. A rich, real-world example of building future-fit skills and strengthening learning culture.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/168/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode, Michelle Parry-Slater returns to Elevate to explore how L&D professionals can make their budget stretch further. With the current environment of budget constraints and rising business expectations, Michelle and Michelle Ockers share practical approaches to prioritising spend, aligning learning with business needs, and tapping into existing resources—both internally and externally. From curation and internal podcasts to cross-functional budget partnerships, leveraging existing tech and communities of practice, they outline actionable ideas drawn from both corporate and not-for-profit sectors. This conversation is a rich source of insight for anyone looking to deliver value on a tight budget.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-44/
Podcast information and more episodes: https://learninguncut.global/podcast/
Keith Heggart from the University of Technology Sydney joins Michelle Ockers to discuss the creation of the Graduate Certificate in Learning Design. He takes us behind the scenes of the design process—how he spent months consulting with industry experts, developing learner personas, and challenging traditional university structures to create a program that is fast-paced, practical, and immediately useful. Keith also shares key insights on the growing demand for learning design expertise, the critical role of communication in the field, and why the divide between corporate and higher education learning design needs to be bridged.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/167/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut Elevate, Michelle Ockers speaks with Catherine Lombardozzi about her latest research with the Learning Guild, which explores how leadership development strategies are evolving. Catherine set out to understand what’s changing in leadership development and how organisations are adapting to post-pandemic realities. Her findings highlight three key shifts: greater emphasis on experiential learning, more sustained and blended approaches, and an increasing focus on relational learning to strengthen leadership networks. This research provides L&D professionals with practical insights to design more relevant and effective leadership development programs.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-43/
Podcast information and more episodes: https://learninguncut.global/podcast/
Australia has a critical structural engineering skills shortage, yet many qualified graduates and migrant engineers struggle to find jobs. In this episode, Michelle Ockers talks to Moly Ashtari and Alex Jovanovski, co-founders of Learnpedia. Moly shares her personal challenges as a migrant engineer seeking local experience. Alex highlights difficulties small businesses face hiring skilled engineers. They discuss creating Learnpedia to provide project-based traineeships combining real-world projects, on-site training, and mentorship. Discover how their practical learning approach equips engineers with essential workplace experience and why industry collaboration is vital for solving Australia's engineering skills shortage.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/166/
Podcast information and more episodes: https://learninguncut.global/podcast/
Australia’s tech sector faces a critical skills gap. Women – who make up just 30% of the tech workforce – represent the largest untapped talent pool to close this gap. Michelle Ockers speaks with Kade Brown from RMIT Online and Rhiannon Yetsenga from Deloitte Access Economics about their latest research report into skills and talent diversity in Australia’s tech workforce. They explore the key findings of the report, including the scale of the skills gap, why women are the biggest untapped opportunity to close this gap, and the business case for investing in re-skilling. The conversation also highlights practical actions organisations can take to attract, retain, and develop more women in tech roles.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-42/
Podcast information and more episodes: https://learninguncut.global/podcast/
The 2025 Global Sentiment Report has been released, capturing the pulse of L&D professionals worldwide. In this episode, Michelle Ockers speaks with Donald H Taylor about the key findings and what they reveal about what L&D is paying attention to in 2025. AI continues to dominate conversations, but there’s also continued interest in skills and data, with the creating value on the rise again. Don shares insights on why these trends matter, how they vary across different regions, and what L&D professionals can take away from the results.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-41/
Podcast information and more episodes: https://learninguncut.global/podcast/
Ryan Byrne, Senior Manager of Capability and Learning at Sydney Trains joins host Michelle Ockers to discusses the "First Impressions Count" performance campaign. This campaign focused on enhancing customer service through station cleanliness, uniform standards and empowering and engaging staff. Ryan shares insights on using employee feedback to identify barriers and build respectful, actionable solutions. He also highlights how Sydney Trains engaged staff via competitions, incentives, and real-time customer feedback, fostering a culture of continuous improvement across the frontline.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/164/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, Michelle Ockers and co-host Laura Overton are joined by Lisa Christensen, Director of Learning at McKinsey, to explore the organisation's innovative approach to enhancing feedback skills. Lisa introduces the Receive to Grow program, a targeted initiative designed to help employees build the skill of receiving feedback effectively - a critical competency in McKinsey's fast-paced and high-performance culture. Lisa delves into McKinsey's broader feedback surge strategy, discussing how cross-functional collaboration, data-driven insights, and behavioural science have shaped this impactful initiative. Discover how simple, actionable learning techniques and a holistic talent strategy are transforming feedback practices at scale.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/163/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michelle Ockers is joined by Dr. Cathryn Lloyd, founder of Maverick Minds, to explore how L&D professionals can shift their thinking and support others to shift their thinking. Cathryn shares how her own experiences of personal and professional transformation led to her work in helping individuals and organisations think differently. They discuss why shifting thinking is crucial for L&D professionals who are responsible for supporting learning, change, and capability-building in their organisations. Cathryn introduces practical tools and insights from her book on storytelling and creativity.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-40/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, Catherine Sharpe (Blackmores) and Mark Eggers (Yarno) join Michelle Ockers to discuss their award-winning learning solution. Recognised at the AITD 2024 Excellence Awards for both Best Use of Technology for Learning and Best Use of Gamification or Simulation, their initiative tackled the challenge of embedding financial acumen across Blackmores’ diverse, multilingual workforce. Catherine and Mark share insights on leveraging gamification, microlearning, and data-driven engagement to transform revenue management training. Learn how this innovative partnership boosted learning outcomes and engagement across 13 Asia-Pacific markets.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/162/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, Millie Law discusses a highly successful blended learning initiative at ANZ Bank that won the 2024 AITD award for best blended learning solution. The program focused on developing business development capabilities among home lending specialists. The solution combined self-paced learning, peer workshops, and practical application, with strong support from internal coaches. Through careful performance consulting, collaboration and a focus on mindset shifts, the program achieved sustained 20-25% improvements in key business metrics.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/161/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this special episode of Learning Uncut, Michelle Ockers presents an AI playbook for Learning and Development professionals. Drawing from conversations with industry practitioners throughout 2024, she distills key principles and practices for implementing AI effectively in L&D. The episode explores how organizations can move beyond the hype to create real value with AI, offering practical guidance whether you're just starting your AI journey or looking to scale existing initiatives. A reflection and discussion guide is available in the show notes to help teams apply these insights in their own context.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/160/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this special end-of-year episode, Michelle Ockers and Chemène Sinson reflect on the key themes explored in the 2024 Learning Uncut podcast episodes and connect them to broader trends and conversations in L&D. This year’s standout themes include moving from talk to action with AI, adopting skills-based approaches, fostering community and collaboration, and driving real behaviour change. Underpinning it all is the vital interplay between humanity and technology. From stories of professional growth to global learning insights, this episode offers rich inspiration as we step into 2025. Join the discussion on LinkedIn—find the episode post on Michelle’s profile and share your thoughts!
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/159/
Podcast information and more episodes: https://learninguncut.global/podcast/
This episode of Learning Uncut offers a rare ‘before and after’ look at the design, execution, and outcomes of a workplace learning campaign. Michelle Ockers speaks with Matthew Murray, VP of Digital Learning, and Sydney Cannon, Senior Manager of Learning Engagement at Bain & Company, about their October Skills Boost campaign.
The episode starts by exploring exploration their low-resource, email-driven approach to fostering self-directed learning among functional professionals. Seven weeks later, they return to share candid reflections on the campaign's outcomes, unexpected challenges, and key lessons learned. Packed with insights this discussion is a must-listen for learning for learning professionals looking to experiment to encourage self-directed learning in their organisations.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/158/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, Michelle Ockers is joined by Adam Le Nevez and Adrian Manning from the Australian Public Service (APS). They explore how the APS L&D Community of Practice (CoP) fosters collaboration amongst L&D teams across over 100 agencies. They discuss the unique challenges of building capability in a decentralised system with over 170,000 employees and how the CoP helps reduce duplication, share best practices, and build professional networks. They also highlight the importance of creating a safe space for L&D practitioners to connect and learn from each other, ensuring that the community evolves organically to meet its members' needs.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/157/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michelle Ockers speaks with Cameron Hedrick, Chief Learning Officer at Citi, about the complexities and opportunities of skills portfolio management. Cameron shares his insights on moving beyond traditional job roles to focus on skills as organisational assets, and how this shift can enhance workforce planning, internal mobility, and overall business resilience. They discuss the challenges of implementing skills management at scale, from building dynamic skills taxonomies to integrating multiple talent platforms, and address the organisational, cultural, and technological changes required for success. Cameron also offers practical advice for organisations looking to start small and scale their skills initiatives over time.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/156/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, Michelle Ockers is joined by Brad Hodge, health innovator and educator at La Trobe University, to explore the role of generative AI in modern education, particularly in the rural health sector. Brad shares his journey in health innovation and how he is using AI, including chatbots, to enhance student support, drive behavior change, and foster innovation. They delve into the challenges of rural healthcare education, the potential of AI to impact learning outcomes, and how educators can harness the power of AI tools to better prepare students for real-world settings. This episode provides practical insights for educators, L&D professionals, and innovators looking to embrace AI in learning.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/155/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michelle Ockers is joined by Dr Thomas J. Tobin to explore the application of Universal Design for Learning (UDL) in an organisational context. They discuss how Learning and Development can act as a catalyst for fostering a culture that prioritises inclusivity in both design and content delivery. Tom shares his journey into UDL and explains why these principles are vital not just for the minority, but for the majority of learners. The conversation covers who is responsible for applying UDL principles and how organisations can empower their learners by adopting these practices without becoming overwhelmed. Tom also presents real-world examples from projects where organisations have successfully enhanced their use of UDL. He sheds light on the common barriers that large organisations face when implementing UDL principles and offers strategies for overcoming the content overwhelm that many are currently experiencing.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/154/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, Lozanne Pretorius discusses how Mitsubishi Motors Australia has used the MiCareerTrak program to foster a customer-centric culture in an industry facing rapid technological and customer expectation changes. She explains how the program was designed to build adaptive skills and resilience, essential for navigating the volatile, uncertain, complex, and ambiguous (VUCA) world of work. By positioning learning and development as a strategic pillar, the organisation has seen improvements in customer experience, profitability, and employee engagement, making L&D a key driver of organisational transformation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/153/
Podcast information and more episodes: https://learninguncut.global/podcast/
Pauline Rebourgeon and Peter Sheppard from Ericsson discuss how they are innovating with AI for learning and development. They outline how Ericsson's Learning NEXT community fosters a culture of experimentation with emerging technologies to support learning and development. Pauline and Peter discuss the importance of community in scaling these efforts, and the strategic balance between quick wins and long-term impact. The episode highlights practical examples such as AI-based translation and coaching tools, underscoring the value of starting small and pivoting as needed to meet evolving business needs.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/152/
Podcast information and more episodes: https://learninguncut.global/podcast/
David Kelly, Chairman of the Learning Guild, joins Michelle Ockers to discuss how to make sense of technology trends as an L&D professional. Their discussion explores why trends matter and how to stay abreast of trends, including attending conferences, how to find experts to follow online, and leveraging your network. They also discuss how to think critically about trends and make better choices about what to experiment with and use. This episode will leave you with practical approaches to stay on top of trends as an L&D practitioner.
Conferences are a great way to stay abreast of trends and create a high-value network. DevLearn, run by Learning Guild, is North America’s largest learning technology event with more than 200 sessions and networking activities. DevLearn is celebrating 20 years of learning technology excellence in November 6-8, 2024 in one of the most exciting cities in the United States, Las Vegas. To join the international learning & development community at this event, register at devlearn.com. Use Promo Code UNCUT to save 100 US Dollars.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-39/
Podcast information and more episodes: https://learninguncut.global/podcast/
Henriette Kloots and Evitha Scharloo, Co-founders of Interlocked, join Michelle Ockers to discuss the World of L&D and the World of Impact Maps. These maps use associative cartography to visualise the journey from learning to performance and impact. The World of L&D Map creates a tangible common language that prompts effective analysis within L&D teams, helping members to collectively shape their transition from order takers to performance partners. The World of Impact Map enables teams to enhance their analysis and position themselves within the organisational context to deliver higher impact. This episode delves into the creation of these maps and shares key lessons Henriette and Evitha have learned from using them in their work with L&D teams.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/151/
Podcast information and more episodes: https://learninguncut.global/podcast/
Mehri Doyle joins Michelle Ockers to discuss the use of small private online courses (SPOC) at Australia’s Department of Foreign Affairs and Trade. These online courses have a focus on social learning with the use of online asynchronous community through educators and peer collaboration. This program has had great success, increasing reach of learning resources 10-fold, receiving recognition through being awarded Best Capability Program by Australian Institute of Training and Development in 2021.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/150/
Podcast information and more episodes: https://learninguncut.global/podcast/
Sonali D’Silva joins Michelle Ockers to discuss the importance of psychological safety for learning. Their discussion commences research backed benefits of fostering psychological safety both in individual teams and across the organisation as a whole. They then delve into five key strategies for fostering psychological safety in learning environments. This episode will leave you with practical approaches to promote psychological safety as an L&D practitioner.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-38/
Podcast information and more episodes: https://learninguncut.global/podcast/
Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/149/
Podcast information and more episodes: https://learninguncut.global/podcast/
Dinye Hernanda joins Michelle Ockers to discuss her experiences as a learning and development professional in the start-up and scale-up space. They explore the main challenges that arise across key stages of start-ups, delving into the specifics of the onboarding process. Dinye shares her 70/30 approach to skill development and provides a real-world example of how L&D professionals can shift the narrative to gain key stakeholder buy-in. Finally, Dinye shares what corporate L&D professionals can learn from startups in order to keep up in our rapidly changing workplaces.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/148/
Podcast information and more episodes: https://learninguncut.global/podcast/
Chemène Sinson and Michelle Ockers recap their experiences at the 2024 Australian Institute of Training and Development (AITD) Conference. They reflect on key themes such as collaboration, inclusion, learning design and the impact of AI on the future of learning and development. The conversation highlights standout sessions and speakers including both keynotes and case studies. Chemène and Michelle also discuss the enriching networking opportunities and how they will apply what they learned.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-37/
Podcast information and more episodes: https://learninguncut.global/podcast/
Peter Sheppard discusses Ericsson’s transformation into a skills-based organization and how it has positioned Ericsson to put skills to work. Ericsson is leveraging skills to create visible simplicity and streamline the employee experience. This transformation has led to improved retention, inclusion, accessibility, and enhanced career progression and recruitment. Peter also shares insights into how his team achieved this significant project, the challenges they encountered, and the key lessons they learned along the way.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/147/
Podcast information and more episodes: https://learninguncut.global/podcast/
Nigel Paine joins Michelle Ockers to discuss the importance and methodologies of fieldwork in leaning and development. The discussion focuses on identifying when fieldwork is necessary and how it can effectively uncover barriers and solve problems. Through practical real-world examples and high-value questions, this episode will leave you with applicable insights to get started or improve your fieldwork.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-36/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, Michelle Ockers is joined by Donald H Taylor and Egle Vinauskaite to discuss their research report ‘AI in L&D: From Talk to Action’. This episode is filled with insight and actionable takeaways on the pitfalls and opportunities of AI utilisation in learning and development. This discussion includes the most fundamental things you can do to use AI to its full extent, how you and your team can ensure you are future ready, and some of the possibilities for future AI use in the workplace.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/146/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michelle Parry-Slater joins Michelle Ockers to discuss why effective compliance learning is crucial and how it can be transformed into a valuable learning experience. Illustrated with real-world examples, we discuss how to ensure that compliance learning is relevant, engaging and effective in driving required behaviours and an interest in further learning in your organisation.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-35/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this solo Learning Uncut Elevate episode Michelle Ockers introduces the resource ‘Cultivating Learning in Workplace Communities’ – a tool to help people to take deliberate action to cultivate learning in existing workplace communities. She provides a behind the scenes look at the thinking and debate between her and resource co-creators Shannon Tipton and Laura Overton that shaped this resource – and why it is both original and founded on a strong base of learning science.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-34/
Podcast information and more episodes: https://learninguncut.global/podcast/
Courtney Blackman from Lander & Rogers law firm discusses their work leading innovation in the legal industry. As Head of Partnerships for the firm's AI Hub, Courtney oversees key initiatives like the Law Tech Hub accelerator program for startups and scaleups and AI clinics in partnership with universities. The conversation provides insight into fostering an organisational culture of continuous learning and adaptation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/145/
Podcast information and more episodes: https://learninguncut.global/podcast/
Courtney Blackman from Lander & Rogers law firm discusses their work leading innovation in the legal industry. As Head of Partnerships for the firm, Courtney oversees key initiatives like the Law Tech Hub accelerator program for startups and scaleups and AI clinics in partnership with universities. The conversation provides insight into fostering an organisational culture of continuous learning and adaptation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/145/
Podcast information and more episodes: https://learninguncut.global/podcast/
Nick Petch from Deloitte introduces the innovative concept of Skill Sprints. Skill Sprints accelerate skill acquisition by integrating learning experiences with real-world job tasks. Sprints focus on job tasks and seek to build task related skills. This method allows perople to plan and prioritise their learning activities based on their work. It's a personalized, action-based learning experience that encourages immediate application in the flow of work, supported by a network of peers and formal support. This episode lays the foundations for an upcoming case study where we will explore a real-world Skill Sprint.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-33/
Podcast information and more episodes: https://learninguncut.global/podcast/
Learning Uncut’s Chief Learning Strategist, Michelle Ockers, provides a practitioner’s perspective on the first three recommendations for maximising your training spend in the Ready, Set, Upskill Research Report. This episode follows on from Elevate 31- Ready, Set, Upskill Research Report. The report was released in March 2024 and provides a snapshot of the Australian skills landscape for employers, which also includes the voice of employees.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-32/
Podcast information and more episodes: https://learninguncut.global/podcast/
Compliance training doesn’t have to be a boring ‘click next’ activity that people endure. James Woodman from Acteon discussed the innovative multi-faceted 6-week campaign they developed to drive behavioural change related to the code of conduct at Channel 4 in the UK. This episode will inspire learning professionals seeking to create meaningful learning experiences that drive behaviour change for all types of workplace behaviours, not just compliance.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/144/
Podcast information and more episodes: https://learninguncut.global/podcast/
Kade Brown from RMIT Online and Rhiannon Yetsenga from Deloitte Access Economics discuss their latest research on the skills landscape in Australia. The ‘Ready, Set, Upskill’ report was released in March 2024. We explore the nuances and contradictions in the data about key skills gaps in Australia, prioritisation and investment in skills by organisations, and the employee blind spot in the need to develop gen AI skills. Discover the four key ways that organisations can maximise their learning and development spend.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-31/
Podcast information and more episodes: https://learninguncut.global/podcast/
Since 2015, job skill sets have changed by 25%, and this is expected to rise to 65% by 2030. LinkedIn's data shows the evolution of skills required for jobs, emphasising the need for a skills-based approach to talent management. In this episode we take a look at how LinkedIn is supporting their workforce with a skills-based approach to career development with their Director of Career Development, Tiffany Poeppelman. We discuss her work on creating visibility into career paths and helping employees set and pursue their career goals, taking a close look at LinkedIn's Career Week, a global learning festival that encourages employees to invest in their career goals and empowers them to shape their own career path.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/143/
Podcast information and more episodes: https://learninguncut.global/podcast/
Kath Hume’s professional focus encompasses both workforce planning and L&D. She’s the perfect person to explain what workforce planning is and the role of L&D in strategic workforce planning. After outlining the three ‘horizons’ of workforce planning – strategic, tactical and day-to-day, Kath using the six B’s (Bind, Build, Borrow, Boost, Bounce, Buy) to outline how L&D can support workforce planning.
A conversation with Learning Uncut founder Michelle Ockers.
Transcript and related resources: https://learninguncut.global/podcast/elevate-30/
Podcast information and more episodes: https://learninguncut.global/podcast/
Ryan Tracey, brings over two decades of experience in learning and development to the table, from his early days in e-learning design and development to mastering the art of scaling L&D initiatives across diverse and widespread organisation landscapes. He shares his experience generously in this episode, peppering his advice with real-world examples. We discuss when training at scale is the right delivery option, the use of pre-work and post-work for application of skills in the workplace and measuring impact. Along the way we address a range of the challenges of scaling training across time zones, geographies and cultures.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/142/
Podcast information and more episodes: https://learninguncut.global/podcast/
What’s new in learning and development in 2024? Whether we’re talking about what’s hot, or what concerns us, you might be forgiven for thinking that the answer can be expressed in two letters: AI. But things are more complex than that. Donald H Taylor, lead researcher, discusses key insights from the L&D Global Sentiment Survey 2024.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-29/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, Peter McKenzie from UnitingCare Queensland joins Michelle Ockers to discuss the First Nations Cultural Appreciation course. They dive into the process of creating the four-module eLearning program including the research, story gathering, design processes and stakeholder review. Furthermore, they discuss what aspects of the program have made it so successful including storytelling, graphic design and collaboration. Lastly, they talk through the challenges such as having to condense such a rich and complex history into understandable, digestible modules.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/141/
Podcast information and more episodes: https://learninguncut.global/podcast/
Dr Anna Barnett and Gent Ahmetaj join Michelle Ockers to discuss the third of the 20th anniversary reports from the annual L&D benchmark research conducted by Mind Tools for Business. They discuss the key megatrends forecasted to reshape the future of L&D including AI, climate change and diversity. They explain how these trends were identified, potential impacts and key takeaways. This discussion provides insightful knowledge for L&D professionals on how they can shape business transformation.
Hosted by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-28/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode, we dive deep into how Fletcher Building, one of New Zealand's largest employers, has created a significant shift in safety culture and outcomes. Anthony Mitchell, an EHS Manager from Fletcher Building, and Heidi Lance from Real Learning share the story of how their award-winning Safety Leadership program dramatically shifted the belief that all accidents are preventable. Two key aspects we dive into are storytelling and leader-led learning.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/140/
Podcast information and more episodes: https://learninguncut.global/podcast/
Gent Ahmetaj and Dr Anna Barnett join Michelle Ockers to discuss a the 20th anniversary reports from the annual L&D benchmark research conducted by Mind Tools for Business. They discuss the key findings from analysing this year's benchmark data, particularly focusing on the importance of strategic business alignment for high-performing L&D teams. They explain how their network analysis uncovered this insight and share examples from the data. The discussion provides useful perspectives for L&D professionals on analysing data, connecting learning to business priorities, and continually improving practices.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-27/
Podcast information and more episodes: https://learninguncut.global/podcast/
There is a shift underway in workplace behaviour in the Australian construction industry to create a more welcoming, respectful and inclusive culture. Multiplex has embraced this change with their award-winning Appropriate Workplace Behaviour program. Karina Moon and Annaleigh McKay discuss the program which aims to equip employees with the knowledge to identify appropriate versus inappropriate behaviour, and confidence to speak up, encouraging them to be ‘upstanders’ rather than ‘bystanders’.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/139/
Podcast information and more episodes: https://learninguncut.global/podcast/
Strategic and business alignment is a key practice for top-performing L&D teams. Creating an organisational learning strategy is an opportunity to focus intensively on alignment, deepening stakeholder relationships and getting clarity on what matters most to them. Putting a learning strategy and action plan in place that aligns with these priorities increases the impact of learning and the credibility and influence of L&D in your organisation. The L&D Strategy Accelerator is a six-month expert guided process to co-design your strategy and prepare plans to implement and sustain it, supported with Learning Uncut’s licensed Strategy Builder workbook and toolkit. Listen to this episode and/or use the link below for more information on the L&D Strategy Accelerator.
Presented by Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/elevate-26/
Podcast information and more episodes: https://learninguncut.global/podcast/
Are you moving into a new organisation in an L&D Leader role? Set yourself up for success with this special Learning Uncut Playbook. Drawing upon the experience of past Learning Uncut podcast guests, we’ve identified a number of aspects to focus on in your first 90 days to establish and position yourself in your organisation to have strong influence, business connection and impact. We’ve added an introductory discussion with Nigel Paine on navigating organisational politics, and round out with relevant findings on taking bold action while building your personal safety net from our Emergent series.
Thank you to Sagar Nair for his support to analyse past episodes and help select the themes and extracts to include in this Playbook.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/138/
Podcast information and more episodes: https://learninguncut.global/podcast/
Continuing their series on skills development, Ravina Bhatia and Michelle Ockers walk through a real world case study from a mid-sized Australian Retail Bank to showcase the application of Learning Uncut’s three stage process for skills development. This example highlights how the context of the team/organisation influences skills development and details the level of impact that the approach had. It brings to life the principles, elements and process for skills bulding covered in previous episodes in this series.
This is the seventh – and final – episode in our current Learning Uncut Elevate series on Skills Development.
The Learning Uncut podcast is over five and a half years old, with more than 147,000 unique downloads in over 120 countries. In 2023 we’ve added over 20 regular case study episodes, as well as resuming the Elevate series.
Laura Overton from Learning Changemakers joins host Michelle Ockers to look back over 2023. They discuss professional highlights, sum up their observations on L&D in 2023, and reflect on themes and insights from this year’s regular episodes.
A big thank you to all of our 2023 guests for so generously sharing their work, and to our listeners for this ongoing support.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/137/
Podcast information and more episodes: https://learninguncut.global/podcast/
Continuing their series on skills development, Ravina Bhatia and Michelle Ockers walk through the three-stage Learning Uncut process for skills development: (1) co-design a custom skills framework (2) implement the framework (3) develop a skills toolkit. They outline the key tasks in each phase and link them back to the elements of skills building previously covered in this Skills Development series.
This is the sixth in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.
A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia
Transcript and related resources: https://learninguncut.global/podcast/elevate-24/
Podcast information and more episodes: https://learninguncut.global/podcast/
IOR is a small, innovative Australian family owned and operated business with a diverse range of services in the ‘fuels’ industry. This episode focuses on supporting drivers who deliver fuel to remotely operated 24-hour diesel stops that service remote areas of Australia. While the business is high tech the learning and performance support approach is a fit-for-purpose mix of digital, offline and human connection – with a philosophy of Just In Time rather than Just In Case.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/136/
Podcast information and more episodes: https://learninguncut.global/podcast/
Continuing their series on Skills Development, Ravina Bhatia and Michelle Ockers explore the critical element of ‘accessible development’. This is all about easy access, easy navigation and using development tools and resources when and where you want to. They discuss accepting the friction points that exist in your organisation and making access easy regardless of these points.
This is the fifth in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.
If you missed our webinar Introduction to Skills Development message Michelle or Ravina on LinkedIn to request access to the recording.
A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia
Transcript and related resources: https://learninguncut.global/podcast/elevate-23/
Podcast information and more episodes: https://learninguncut.global/podcast/
Learning Uncut's host, Michelle Ockers, interviews Claire Seldon, a learning designer and gamification consultant. Claire works for the Department of Education in New South Wales and leads a team of designers in creating gamified digital interactives for students. She is also an academic at the University of Technology, Sydney, specializing in gamification and AR/VR in education. Claire discusses examples of effective use of gamification in scenario-based learning brought to life with a wide range of examples.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/135/
Podcast information and more episodes: https://learninguncut.global/podcast/
Continuing their series on Skills Development, Ravina Bhatia and Michelle Ockers explore multifaceted development approaches. They discuss why it’s important to use a variety of development approaches, and the most common gaps in the approaches offered for development in organisations.
This is the fourth in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.
If you missed our webinar Introduction to Skills Develoment message Michelle or Ravina on LinkedIn to request access to the recording.
A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia
Transcript and related resources: https://learninguncut.global/podcast/elevate-22/
Podcast information and more episodes: https://learninguncut.global/podcast/
Keara Byrne, the Head of Leadership and Organisational Development at Arriba Group, discusses her extensive use of human-centered design (HCD) in various organisations. Keara shares her passion for HCD and its value in creating effective solutions. She stands by the claim that without HCD, she would have wasted time, money, and credibility. Listen to learn more about the benefits of co-designing solutions with stakeholders and the power of human-centered design in L&D and OD.
[00:02:13] Imposter syndrome and facilitation.
[00:04:13] Philosophy of facilitation
[00:08:06] Democratizing the conversation.
[00:14:39] Rewards and recognition program.
[00:15:19] Persona creation.
[00:19:00] Emotions and behavior change.
[00:23:05] Human-centered design tools.
[00:27:31] Challenging customer behaviors.
[00:31:23] Using data to drive storytelling.
[00:36:03] When to use HCD.
[00:38:54] Overusing human-centered design.
[00:42:28] Unlocking creativity in workshops.
[00:49:06] Starting with something different.
[00:50:08] Philosophy of embracing great ideas.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/134/
Podcast information and more episodes: https://learninguncut.global/podcast/
Continuing their series on Skills Development, Ravina Bhatia and Michelle Ockers explore the critical element of goal alignment in skills development. They discuss the challenges of aligning personal development goals with organisational objectives and emphasize the importance of this alignment for success.
This is the third in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.
A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia
Transcript and related resources: https://learninguncut.global/podcast/elevate-21/
Podcast information and more episodes: https://learninguncut.global/podcast/
Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/133/
Podcast information and more episodes: https://learninguncut.global/podcast/
Continuing our special Learning Uncut Elevate series on Skills Development, Learning Uncut Co-Founders Ravina Bhatia and Michelle Ockers discuss the seven key elements of skills development. They explore what it means to have these elements in place and how they can help organizations set up a successful skills development journey. Whether you're just starting out or already on the path, this episode provides valuable insights into building and developing skills successfully.
This is the second in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.
A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia
Transcript and related resources: https://learninguncut.global/podcast/elevate-20/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michelle speaks with Fabrizio Conrado, the Director of AI and Technology at Avado, about building an integrated learning technology infrastructure. Fabrizio discusses Avado's journey in selecting Thought Industries as their LMS provider and how they successfully integrated it with other technology elements. He also shares key considerations for selecting the right technology and partner and provides valuable tips for integrating learning technology to create a seamless user experience. Additionally, Fabrizio delves into the exciting possibilities of AI in learning and development.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/132/
Podcast information and more episodes: https://learninguncut.global/podcast/
Skills development has gained significant attention in L&D in recent years, particularly in the context of the COVID-19 pandemic and rapidly changing business landscape. In this Elevate episode Learning Uncut co-founders Ravina Bhatia and Michelle Ockers discuss how skills development has evolved in recent years and fundamentals for getting started with contemporary approaches to skills development. Ask the right questions and get the foundations in place up front for successful skills development initiatives.
This is the first in our Learning Uncut Elevate series on Skills Development. Additional episodes published fortnightly.
A conversation between Learning Uncut co-founders Michelle Ockers and Ravina Bhatia
Transcript and related resources: https://learninguncut.global/podcast/elevate-19/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode, James Kennedy, a civil engineer and change practitioner, discusses the contractor safety management program at Australian Rail Track Corporation (ARTC). He shares how his childhood passion for LEGOs sparked his curiosity about how things work and how his team used data to rectify their initial misconceptions and bolster program design. Learn about “Hearts and Minds,” an initiative that creates a personal connection to safety through stories and experiences, and why behavioral change takes time. Andrew Smith, from Area9 Lyceum, also joins James in this insightful discussion.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/131/
Podcast information and more episodes: https://learninguncut.global/podcast/
Join Michelle Ockers for a compelling conversation with Dustin Lacasse, the L&D Lead at the San Diego Zoo, as they delve into the world of non-profit L&D. Lacasse shares his personal experiences, highlighting both the challenges and possibilities. He brings to light his team’s strategic approach to performance management by moving away from a “needs improvement” to a "developing towards standards" model. He also discusses data-driven refinements and meaningful learning pathways all within the Zoo's unique ecosystem. Discover how the San Diego Zoo drives global impact through its conservation mission.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/130/
Podcast information and more episodes: https://learninguncut.global/podcast/
How Waka Kotahi New Zealand Transport has piloted a customised micro-credential to develop storytelling skills across their workforce. Our guests are Stacie Swindon, a learning and development consultant from Waka Kotahi and Marcus Garrett, an instructional designer from RMIT Online who partnered on this project. Our host, Michelle Ockers, from Learning Uncut also worked on this pilot, shaping the requirements, and leading the evaluation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/129/
Podcast information and more episodes: https://learninguncut.global/podcast/
Marc Howells, VP of Global Talent and Development at AstraZeneca, discusses the company's radical learning transformation. He dives into cultivating a culture of lifelong learning, experimenting with journaling for learning reflection, and fostering continuous learning through their "Learning for Life" campaign. Howells also explains the shift toward learning democratisation, making resources accessible to all employees in multiple languages. With a significant tech overhaul, they streamlined 75 learning technologies down to just eight. Hear about the evolution of the L&D function, with newfound agility and innovative thinking. Discover AstraZeneca's learning revolution in this insightful conversation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/128/
Podcast information and more episodes: https://learninguncut.global/podcast/
In a special podcast edition Laura Overton takes over the mic to speak with Michelle Ockers and Ravina Bhatia about some exciting developments in the Learning Uncut business. Having collaborated on many projects in recent years Michelle and Ravina have brought their two businesses together to create an even stronger L&D consultancy – still called Learning Uncut. In her usual curious style Laura digs deep into who Ravina and Michelle are, why they’ve made this change and their mission of helping L&D teams and organisations to perform and navigate the evolving world with agility. Get under the skin of the new Learning Uncut!
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/127/
Podcast information and more episodes: https://learninguncut.global/podcast/
Deb Van Rensburg, who leads Enterprise Regulatory Learning at National Australia Bank (NAB) discusses how they have evolved their approach to regulatory learning. We cover the 3-stage approach they used to streamline content and improve the learner experience. This includes the use of real-world scenarios and inclusive design practices to ensure that every participant feels seen and finds relevance beyond their specific roles. We also discuss how Deb got critical stakeholders on board with changes and has established an ongoing governance process.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/126/
Podcast information and more episodes: https://learninguncut.global/podcast/
Join us for this episode of Learning Uncut as we delve into learning transformation with Bendigo Bank's Capability team leaders, Caroline Petha, Jo Doody, and David Maiolo. They discuss their individual responsibilities and collaborative strategies in capability, learning design, ecosystem and learning culture development. Their work demonstrates the value of integrated efforts across teams, and the role of partnerships with business leaders and external partners. Though longer than our usual episodes, it's worth the time to appreciate the complementary work of each team. Timestamps are available below if you’d like to go straight to a specific topic.
Introduction of Organisation and Capability Team: 0:01:56
Learning Experience at Bendigo Bank 0:11:21
Building the Case for Change: 0:15:20
Ben U Learning Strategy: 0:21:46
Shifts in Capability and Leadership: 0:24:34
Shifts in Learning Design: 0:36:06
Shifts in Content 0:45:13
Design Team Changes: 0:49:03
Shifts in Learning Ecosystem and Culture: 0:50:30
Critical Success Factors and Tips: 1:07:09
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/125/
Podcast information and more episodes: https://learninguncut.global/podcast/
We explore highlights of the Learning Technologies UK 2023 conference (LTUK23). Our guests, including the conference organiser, thirty under 30s cohort leader, speakers, social media team member and a session chairperson to share their different perspectives on the conference. Explore the major themes that emerged, including the curiosity about generative Artificial Intelligence (AI), the significance of adaptability in the face of change, and the enduring importance of impactful learning strategies.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/124/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of the Learning Uncut podcast, Matthew Mould and Emma Shirlaw from ANZ Bank and Simon Dewar from BSI eLearning discuss their award-winning onboarding program. The program won the Best Onboarding award and was a runner up in the Best Blended Learning category at the 2022 AITD Excellence Awards. The team redesigned their Branch Banker onboarding program to increase speed to competence and build confidence in their bankers' ability to apply skills flexibly in a range of customer service interactions. They moved from a heavy reliance on classroom training to a well-scaffolded blended learning program that leveraged both group and self-directed learning. The team also discusses the keys to the program's success, such as solid design principles and fluid collaboration between ANZ and BSI.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/123/
Podcast information and more episodes: https://learninguncut.global/podcast/
Michal Niezgoda, a Leadership Development Specialist at Amazon Data Services, shares how Carl Hodler, from Learner Lab, helped him run a storytelling challenge for leaders from multiple business units. Using StoryTagger, leaders recorded short videos on the theme of Thriving versus Surviving in challenging times. Carl and Michal discuss how they shaped the campaign and the importance of capturing and sharing stories on video to build human connection and support people in thriving. This episode offers valuable insights into the power of storytelling and how to use Storytagger to facilitate impactful storytelling initiatives.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/122/
Podcast information and more episodes: https://learninguncut.global/podcast/
Viv Burgess, formerly from the Tasmanian State Service knows how to patiently and persistently get things done across the 18 agencies in this state government. She walks us through how she led a cross-agency working group to break down silos to develop and implement a single Manager Essentials program. Now in its sixth year, this award-winning program emphasises application in the workplace and has helped managers to create a more positive workplace environment.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/121/
Podcast information and more episodes: https://learninguncut.global/podcast/
Diane Hickman from the Australian Public Service (APS) Commission speaks about the success of the APS-wide organisational learning strategy that was launched 20 months ago. Di shares the process they used to create a strategy that is relevant for their diverse workforce of over 150,000 people working in more than one 150 different agencies – many with their own L&D team. She discussed the importance of stakeholder engagement, creating leadership buy-in and developing a collaborative learning culture.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/120
Podcast information and more episodes: https://learninguncut.global/podcast/
Adam McKinnon, the People Data and Analytics Leader at Reece, joins me to talk about the fascinating world of People Analytics. Reece is using a People Analytics platform to gain some serious insights into their business questions and issues related to people, and Adam’s here to share some real-world examples with us. He dives into how Reece is using data from a variety of sources, including their HR Information System, safety data and Service Now, to surface valuable insights – including in the Learning and Development space.
In this episode, we discuss the latest innovation in HR and learning and development - the talent marketplace. Josh Bersin has described how it helps employees access opportunities within and outside their hierarchies, benefiting both the employer and employee. Our guest, Dean Summlar, the VP of Talent Management & Learning at Schneider Electric, shares insights into implementing the talent marketplace in his organisation and its benefits. Join us to learn about this innovative approach to talent management.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/118/
Podcast information and more episodes: https://learninguncut.global/podcast/
Lalaine Gedal, the Associate Director of Leader Development in the US for Takeda shares Takeda’s intentional approach to supporting their people to adopt a hybrid working model from their consultation on what hybrid working should look like to developing a toolkit to support people to adopt this change and engaging Cindy Huggett to run virtual sessions on leading in a hybrid environment. Cindy, a leading expert in virtual facilitation, joins the conversation to provide insight and tips on virtual facilitation skills.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/117/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode of Learning Uncut, I speak with Catriona Malcolm (or Cat as she is also known). She is the Enterprise Design Practice Lead at Westpac Group. With a workforce of around 40,000 people across seven business entities whose core service is banking, Cat’s role was created four years ago specifically to address the complexity of designing skills development solutions across these seven entities. We cover a lot of elements of the Westpac approach in this episode. We look at approaches such as “learning front door”, “citizen development” and their L&D Community of Practice. Cat has provide excellent resources - if you’d like to dig deeper you can find these below.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/116/
Podcast information and more episodes: https://learninguncut.global/podcast/
Welcome to our first episode for 2023. To kick off our podcasting year, Anthea Piening, the Capability and Change business leader for the sales team at Lion Australia shares a story about changes to onboarding at Lion Australia. She discusses how onboarding has been redesigned from a two-day event to a blended 12-week program. She discusses the key drivers and how the shift also reflects a move into digital learning with a mix of self-directed, leader-led and virtual activities – as well as higher value use of two days of face-to-face activities. An important insight from the program pilot was the need to support new team starters to build connection to others through onboarding activities.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/115/
Podcast information and more episodes: https://learninguncut.global/podcast/
It’s been a huge year for Learning Uncut – both the podcast and the business! The podcast celebrated its 100th episode in May and there have been almost 50,000 downloads in the past 12 months alone.
In the final episode for 2022 Michelle is joined by Ravina Bhatia, Director and CLO of Learning Tribe. Together they have been supporting Learning Uncut’s clients to develop and implement organisational learning strategy since mid-2021.
In this episode, they look back on the year – covering their professional highlights and key shifts in organisational learning before discussing the 2022 podcast episodes. They reflect on themes, insights, and favourite episodes.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/114/
Podcast information and more episodes: https://learninguncut.global/podcast/
Listening is a critical skill to increase the impact of Learning and Development professionals. Our guest, Shaheen, shares her personal journey with deep listening and how that has increased her effectiveness in her work. We weave this theme in with the story of Project Oxygen Mask, a mental health campaign conceived after noticing her own mental state and listening to others in the organisation to understand their experience. The campaign, designed in conjunction with a mental health expert in her organisation, HireUp, was run quickly and lightly on Slack. Full of great tips and resources to help us all improve our listening practices.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/113/
Podcast information and more episodes: https://learninguncut.global/podcast/
Siva Kulasingam, the Digital Learning Manager at Coles, believes that “data is a beautiful thing.” He joins me with Andrew Bloye from ClearXP to discuss how his team is working with xAPI data after implementing a Learning Experience Platform (or LXP) and Learning Record Store (or LRS) several years ago. We discuss how both guests think about the learning technology stack and the case to invest in both an LXP and LRS so that you can work with xAPI data. Get a clear explanation of the technical jargon before we go deeper on how to effectively work with xAPI data, drawing on the rich experience of both guests.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/112/
Podcast information and more episodes: https://learninguncut.global/podcast/
Following the pandemic, the nature of work and the expectations people have of the workplace and employers have shifted significantly. In this episode of Learning Uncut, I am joined by Hannah Conkey, the Head of Learning and Organisational Development at the Royal Automotive Club of Victoria – RACV for short. Hannah shares how the RACV have reviewed their Employee Value Proposition, updated leadership development and how her qualification in neuroscience helped to inform their approach.
Host: Michelle Ockers
Transcript and related resources:
https://learninguncut.global/podcast/111/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Kate Fraser from the Australian Association of Social Workers joins me to discuss a blended learning program for clinical supervisors developed in partnership with Family Safety Victoria. She is joined by Dr Kuva Jacobs from RedPoint Consulting who worked on the design and development of the program. Some interesting design considerations shaped this program, including a high need for psychological safety for participants due to lived experience of trauma, peer support through coaching circles, and the bold move of using Miro in the face of resistance.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/110/
Podcast information and more episodes: https://learninguncut.global/podcast/
Pene Barton, VP People and Remote at Noissue joins me for this episode of Learning Uncut, where we discuss the near-universal challenge of keeping people connected, learning and performing while working remotely. We look at how Noissue has tackled this challenge as they scaled a global workforce. Pene discusses relevant approaches and tips including the development of employee journey maps and integrating ‘showing your work’ into the operating rhythm. Pene also discusses a range of tech tools that are used on a budget across the organisation to enable connection, performance, and community.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/NN/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
The Special Broadcasting Service (SBS) is Australia’s multicultural public broadcasting service across a range of media. Brett Archer, their Capability Development leader, discusses how they have taken a strengths-based approach to leadership development. He has extended this to identify and leverage organisational strengths for learning purposes. If you can make it to Sydney 8-9 November 2022 join Brett and me at the L&D Innovation and TechFest where we’ll both be speaking.
Transcript and related resources: https://learninguncut.global/podcast/108/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Katrina Moss from Shopify updates on the embedding of growth mindset in practices across the organisation, including as a key foundation for learning. One exciting new development in the work of L&D at Shopify is to support the effectiveness of work teams. The organisation is now digital by design, with teams spending very little time physically together. They are being very deliberate in ensuring that teams have a small number of well designed gatherings each year that build trust, connection and overall team effectiveness. Katrina walks us through how this body of work has built and the three-tier service offering from L&D to support work teams.
Host: Michelle Ockers
Transcript and related resources:
https://learninguncut.global/podcast/107/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
This special edition of Learning Uncut is a sequel to season two of the Learning Uncut Emergent series – Taking Bold Action. In this season the Emerging Stronger Team, Michelle Ockers, Laura Overton and Shannon Tipton explored the strengths that L&D require to take bold action. We incorporated insights from this series into our public 2022 Emerging Stronger masterclass. Emerging Stronger is now an industry initiative which is supported by a number of partners across the industry who share our vision for smarter, bolder L&D. In this episode we hear from our partners and reflect on key themes from the podcast series and masterclass.
We also announce that we will be running an engaging series of roundtables exploring the application of Emerging Stronger practices and lenses. See show notes for information on how to join the roundtables.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/em29/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Sebastian Tindall from Vitality is a return guest. In episode 66 he spoke about their resource-led learning strategy. He returns to discuss how this strategy has evolved since late 2020, including the introduction of digital adoption platforms and expanded use of metrics to enable and demonstrate business impact. If you are serious about taking a business first mindset and impacting organisational performance in your role as a learning and development professional, you’ll get a lot out of this conversation with Sebastian.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/NN/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Kelly Hopkins joins us from Kathmandu to discuss how his small L&D team has taken big strides to support learning for their workforce of 1,800 people, many of whom are frontline staff in retail outlets. The most important element of their learning strategy is coaching, which they’ve enabled not only with technology but also with smart analog resources that are easy and effective to use in their retail workplace. Kelly describes what learning looked like when he joined the organisation almost seven years ago and how they’ve patiently and consistently built and embedded coaching into work.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/NN/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
In Episode 103 we spoke with Zoe Freeman about the Waka Kotahi New Zealand Transport Agency organisational learning strategy, titled ‘Becoming a Learning Organisation.’ She mentioned that she had worked closely with Claudia Faletolu, Kaitohutohu Mātua, Āheitanga Māori (Māori Strategy Advisor) in the Centre for Learning and Development at Waka Kotahi. Claudia joins us to discuss how Te Ao Māori (Māori world view) was deeply woven into this learning strategy.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/NN/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Becoming A Learning Organisation is the title of the Waka Kotahi New Zealand Transport Agency’s learning strategy. Their learning strategy is their roadmap to becoming a high-performing learning organisation. Zoe Freeman, the Strategic Advisor in the Centre for Learning and Development, discusses how the strategy was created. Key aspects of their approach include deep engagement across the organisation, deliberate preparation of the L&D team, and being informed by Māori worldview. The result is a learning strategy that was created with the organisation, for the organisation and owned by the organisation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/NN/
Podcast information and more episodes: https://learninguncut.global/podcast/
In the spirit of reconciliation Learning Uncut acknowledge the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present.
Reconciliation is an important issue and piece of unfinished business in Australia. It is about strengthening relationships between Aboriginal and Torres Strait Islander peoples and non-Indigenous peoples, for the benefit of all.
In this episode we will hear about how Origin has been taking action on reconciliation since 2015. I’m joined by Brigitte Bin Awel who is a specialist consultant in Diversity and Inclusion at Origin, and Ian Crowhurst, the Head of Learning and Development and Talent for Origin. They introduce us to their Reconciliation Action Plan and the contribution of learning and development to building cultural awareness in support of their reconciliation efforts.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/NN/
Podcast information and more episodes: https://learninguncut.global/podcast/
Helen Sedcole, the Chief People and Culture officer at Z Energy, discuss how they are approaching leadership and leadership development for a different future. There is no pushing people through standard modules and declaring that they are ‘done.’ Rather leadership development is seen as continuous process that it is part of everyone’s work to take responsibility for and engage within the context of their work.
It’s timely that I speak with Helen this week as it coincides with the L&D Innovation and Tech Fest in Auckland on 8-9 June 2022. This conference runs alongside the HR Innovation and Tech Fest. One ticket gets you into both. This is a really well curated conference, with several think tanks run every year with People and HR professionals to understand what challenges they face and what they really want to discover and learn about. Helen is one of a number of excellent speakers, many of whom are sharing case studies about experiences and solutions they’ve been undertaking on aspects of that we are grappling with in the People and Capability areas – such as diversity and inclusions, belonging and connection, wellbeing, and leadership.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/101/
Podcast information and more episodes: https://learninguncut.global/podcast/
Today’s episode marks the milestone of Learning Uncut’s 100th episode.
Nigel Paine joins us to mark this special milestone. He has a short conversation with our regular host, Michelle Ockers, about how she finds stories and guests, and puts the podcast together.
The first episode came out on the 12th of June 2018. Four years later, we’ve had 118 guests who have willingly talked about their work in L&D in their organisations. Thank you to every one of those guests, as well as the listeners from over 115 countries who make it worthwhile to continue sharing stories on Learning Uncut.
Michelle has personally selected a collation of excerpts from guests on five key themes that are important to L&D right now:
- Learning Strategy
- Business Value for L&D
- Data for L&D
- Live Online Learning Environments
- Communities of Practice
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/100/
Podcast information and more episodes: https://learninguncut.global/podcast/
Lil Ryan from Anglicare SA and James Stack from Obvious Choice discuss the use of a mobile learning app by frontline workers in the aged care sector. This story is an excellent example for those who are interested in using evidence informed approaches from learning science to improve the effectiveness of learning solutions in their organisation. The app used spaced repetition and retrieval practice to build the confidence and knowledge of aged care workers supporting residential dementia care patients.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/99/
Podcast information and more episodes: https://learninguncut.global/podcast/
In the wake of the shift to remote working during the pandemic the need to connect and collaborate effectively was amplified. We continue to explore what this looks like in evolving hybrid working models. At the same time there has been a resurgence of interest in social and collaborative learning.
In the 2022 Global Sentiment Survey recently published by Donald H Taylor we saw a global rise in support over the past two years for collaborative and social learning. In light of this I’ve decided to republish an episode about the peer learning approach called Working Out Loud. During the special Learning Uncut Emergent series in 2020 I spoke with John Stepper, the founder of workingoutloud.com and Katharina Krentz from Bosch about Working Out Loud.
I’ve done a light edit of the original episode to remove some of the context that was very specific to the point we were at with the pandemic in 2020, ensuring that the episode remains relevant.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/98/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
In this episode of Learning Uncut I speak with Peta Pocock about how leadership development has changed at the Australian Bureau of Statistics since the start of the pandemic. The shift to remote work gave their L&D team to the opportunity to innovate. This is an archetypal story of learning innovation during covid times.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/97/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Emma Evans, the Oceania Women’s Football Manager and Annie Kennedy from Capability Group discuss the Oceania Women’s Football Development capacity building program. While this development program preceded the Oceania Women’s Football Strategy, it’s one of a series of initiatives that is giving women more opportunities in the game and is using football as a tool for social change across eleven Pacific nations. The program supports Womens Development Officers in each country to develop their leadership and life skills, build their self-confidence and connect with each other, providing support as they grow a local team and build women’s participation in football in their country different roles. Along the way participants find their voice and gain a sense of permission to create change.
Host: Michelle Ockers
Transcript and related resources:
https://learninguncut.global/podcast/96/
Podcast information and more episodes: https://learninguncut.global/podcast/
Jane Calleja discusses how Weber develops the product knowledge and confidence of independent retailers to sell their range of barbecues. When covid limitations and travel restrictions made face-to-face workshops impossible they had to come up with a new approach to provide the critical elements of a product and flavour experience. In a period of skyrocketing demand in the homemaker segment in 2020 they achieved impressive participation levels in this optional program and successfully launched a new product category. Listen to hear all about this award-winning learning solution.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/95/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Boldness is the willingness, confidence and courage to take risks. The recent Learning Uncut Emergent series explored core strengths that L&D needs to take bold action. In today’s solo Elevate episode Michelle Ockers discusses why it’s important for L&D to take bold action right now. While gaining credibility and respect are strong internal motivators for many, there is a far greater calling for L&D right now. Organisations need to reimagine work, restore trust and genuinely reengage people. Right now, more than ever, our organisations need L&D to take bold action with courage, insight and clarity.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/NN/
Podcast information and more episodes: https://learninguncut.global/podcast/
Explore the use of interactive 360 Virtual Reality simulation for training on protocols for acute stroke patient hospital admission. Jatinder Minhas, consultant physician in an acute stroke team, and video director Laura Cade from Video Interact discuss how the video was planned, filmed and produced, and the rich, high-fidelity user experience. This is a great example of learning innovation generated because of the constraints on face-to-face training during the pandemic. Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/NN/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
What do you do when you can’t find the technology that you need to realise your vision for digital learning in your organisation? When faced with this situation Siva Kulasingam form Coles Group went out to the market to find a partner who was bold and open enough to experiment, test and learn with them. He is joined by Rod Beach from Liberate Learning to discuss how they took risks and pushed boundaries to create App e-Learn.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/93/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent podcast hosts Michelle Ockers, Shannon Tipton and Laura Overton discuss key themes from Season 2: Emerging Stronger – Taking Bold Action. In this season we explored the core strengths that L&D professionals need to take bold action. In the first five episodes of the season we spoke with five L&D professionals about the their experience of taking bold action, the core strengths they drew upon and how they developed these. In our final two episodes we drew on insights from organisational psychology and behavioural science to help make sense of the responses from previous guests. We discuss key themes in the areas of context, attitude, action and safety net. We hope that this episode arouses your curiosity and that you will join us in our February 2022 webinar ‘Playing to Win in 2022: Your Inner Game of L&D’ to identify where you are holding yourself back and give yourself permission to take bold action. Host: Michelle Ockers
Transcript and related resources: https://bit.ly/Ep28MOES
Podcast information and more episodes: The Learning Uncut Emergent Podcast series GO TO LANDING PAGE
After speaking with five L&D professionals about their personal experience taking bold action it’s time to bring in expertise from other domains. What can we learn from behavioural science to help us develop core strengths to take bold action? Andrea Day shares insights from her work leading Best At Digital, who draw upon behavioural science extensively to design and develop digital solutions that drive change. Learning Uncut founder and podcast host, Michelle Ockers, shares her personal experience with taking bold action.
Host: Laura Overton
Resources:
- Andrea Day LinkedIn profile – GO TO RESOURCE
- Michelle Ockers LinkedIn profile – GO TO RESOURCE
- 5 new thinking habits for a smarter, stronger L&D, Laura Overton (ebook) GO TO RESOURCE
- Guide on the Com-B model of behaviour, by Social Change UK - GO TO RESOURCE
- EAST = 4 simple ways to apply behavioural insights, from Behavioural Insights team (article) - GO TO RESOURCE
- The Behavioural Insights Team (website)- GO TO RESOURCE
- Nudge: The Final Edition,by Richard H. Thaler and Cass R Sunstein (book) -GO TO RESOURCE
- About BAD - GO TO RESOURCE
- More resources from the Emergent Team to help you take bold action GO TO RESOURCE
More Episodes & Info
Learning Uncut Emergent Podcast series GO TO LANDING PAGE
After speaking with five L&D professionals about their personal experience taking bold action it’s time to bring in expertise from other domains as we explore strengths for L&D to take bold action. Change is the key theme of this discussion. Psychologist, Dr Celine Mullins, shares insights from cutting edge research in neurobiology and neuroscience on how we can play the inner game to support bold action, even in tough times. Seasoned industry leader Laura Overton shares her personal experience with letting go and shifting self-identity.
Host: Shannon Tipton
Transcript and related resources: https://learninguncut.global/podcast/em-26/
Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series
Exploring strengths that L&D professionals need to take bold action. We ask Catherine Tibbs and Dinye Hernanda, participants in the Emerging Stronger 2021 masterclass, three big questions:
- What are the opportunities for L&D professionals who seek to create change and impact?
- When the going gets tough, what core strengths help L&D professionals to thrive?
- What can we do to build these strengths?
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/em25/
Podcast information and more episodes: https://learninguncut.global/podcast/
Exploring strengths that L&D professionals need to take bold action. We ask Myra Roldan three big questions:
- What are the opportunities for L&D professionals who seek to create change and impact?
- When the going gets tough, what core strengths help L&D professionals to thrive?
- What can we do to build these strengths?
Host : Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/em-24/
Podcast information and more episodes: https://learninguncut.global/podcast/
Exploring strengths that L&D professionals need to take bold action. We ask Hayley Curcio three big questions:
- What are the opportunities for L&D professionals who seek to create change and impact?
- When the going gets tough, what core strengths help L&D professionals to thrive?
- What can we do to build these strengths?
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/em23/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Exploring strengths that L&D professionals need to take bold action. Laura Overton asks Adam Harwood three big questions:
- What are the opportunities for L&D professionals who seek to create change and impact?
- When the going gets tough, what core strengths help L&D professionals to thrive?
- What can we do to build these strengths?
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/em22/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Exploring strengths that L&D professionals need to take bold action. We ask Damien Woods three big questions:
- What are the opportunities for L&D professionals who seek to create change and impact?
- When the going gets tough, what core strengths help L&D professionals to thrive?
- What can we do to build these strengths?
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/em21/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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Emergent podcast hosts Michelle Ockers, Shannon Tipton and Laura Overview preview the new series: Emerging Stronger – Taking Bold Action.
This series will explore strengths that L&D professionals need to take bold action. We ask our guests three big questions:
- What are the opportunities for L&D professionals who seek to create change and impact?
- When the going gets tough, what core strengths help L&D professionals to thrive?
- What can we do to build these strengths?
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/em20/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Donald H Taylor joins me for a look at what we saw happening in learning and development in 2021. We look at the year through the lenses of our own work and network interactions, industry events and, of course, the case studies shared by guests on the Learning Uncut podcast.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/92/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How learning and development professionals can elevate their learning and impact by improving their conversations about business – and with business. Let’s Talk Business is a 5-day email challenge from the Emerging Stronger team (Laura Overton, Shannon Tipton and Michelle Ockers) to help you continually sharpen your conversations about business value – both with yourself and with your stakeholders.
Host: Michelle Ockers
Resources:
- Laura Overton LinkedIn profile GO TO RESOURCE
- Shannon Tipton LinkedIn profile GO TO RESOURCE
- Download the 50 Tips for Influencing L&D Business Value book and join the Let’s Talk Business Challenge https://resources.go1.com/business-value
- Emerging Stronger website GO TO RESOURCE
- More great resources created by the Emerging Stronger team GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Exploring the shift in learning over the past three years at the New Zealand retail group, Briscoe, with Aston Moss, GM of Human Resources and partner Drew McGuire from Capability Group. While the introduction of the Axonify platform enabled these shifts, the critical success factors were L&D team capability, stakeholder engagement, change management and strong partnership.
- Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/91/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How professionals can elevate their learning and impact through successful self-directed learning.
Resources:
- Catherine Lombardozzi LinkedIn profile GO TO RESOURCE
- Register for Learning Uncut webinar on 9 December 2021 – Professional Development for Busy People, with Catherine Lombardozzi GO TO RESOURCE
- Becoming Future-Ready Through Self-Directed Learning, (Video) L&D Cares Career Growth Summit Webinar, February 2021 GO TO RESOURCE
- Learning Journal blog posts on self-directed learning from Catherine Lombardozzi GO TO RESOURCE
- Download free Charting Your Course workbook from Catherine Lombardozzi x GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Blackmores Institute educates Blackmore’s customers and consumers about natural health care products, including their own brands. They consistently focus on providing education solutions that create impact for their customers who primarily work in pharmacies. This focus guides what solutions they develop, what approaches they test, how they design solutions and how they measure and evaluate outcomes. Blackmores Institute provides an excellent example of what it looks like when a learning and development team thinks ‘business first.’
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/90/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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How learning and development professionals can elevate their learning and impact by using data in the flow of learning.
Host: Michelle Ockers
Resources:
- Josh Humphries LinkedIn profile GO TO RESOURCE
- Guroo Producer website GO TO RESOURCE
- Data in the flow of learning – a series of four blogs from Guroo Producer GO TO RESOURCE
- Learning Uncut Episode 36: Lessons in Data-Driven Learning – Clay Shearan and Josh Humphries GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Early into the global lockdown in 2020 Citywide won a government contract for sanitisation and cleaning services in Victoria, Australia. They had one week to develop contactless induction for 3,000 new workers, including covid-safe practices. They worked closely with Codesafe to develop a mobile-delivered visual microlearning program.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/89/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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How Learning and Development professionals can elevate their practice and impact by using good research data. With guest Dr. Amanda Lizier from the University of Technology Sydney.
Resources:
- Dr. Amanda Lizier LinkedIn profile GO TO RESOURCE
- Weaponised Lies: How to think critically in the post-truth era by Daniel Levin (book) GO TO RESOURCE
- Evidence-Informed Learning Design by Mirjam Neelen and Paul A. Kirschner (book) GO TO RESOURCE
- Journey through data(UTS Open course) GO TO RESOURCE
- Data literacy foundations(UTS Open course) GO TO RESOURCE
- Boost your team’s data literacy by Josh Bersin and Marc Zao-Sanders (HBR article) GO TO RESOURCE
- Better Evaluation website. Excellent resource on conducting more robust evaluation complete with models and analysis tools GO TO RESOURCE
A conversation between the Emergent Team – Michelle Ockers, Laura Overton and Shannon Tipton. We recap research insights from Emergent 2020 podcast series. These include five L&D ‘thinking habits’ and the four lenses that help L&D to emerge stronger. These insights were converted to practical action in the Emerging Stronger masterclass series.
We reflect on what both the participants learned and our own ‘aha’ moments and learning as the hosts and perennial ‘explorers’. The shifts we saw in our participant mindset and actions showed us that Emerging Stronger isn’t just about coming out of the pandemic more relevant and effective than ever. There is an evergreen opportunity for L&D professionals and teams to see themselves differently, think differently, make changes and take bolder action to increase their impact.
Stay tuned for an Emergent podcast mini-series in December 2021/January 2022 exploring what it takes to emerge stronger at an individual level. And keep an eye out for information about the next Emerging Stronger masterclass which starts in February 2022.
Host: Michelle Ockers
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/em19/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact by using the Learning Performance Benchmark. With Caroline Horvath.
Host: Michelle Ockers
Resources:
- Caroline Horvath LinkedIn profile GO TO RESOURCE
- Learning Performance Benchmark GO TO RESOURCE
- Case studies showing how others have used the Learning Performance Benchmark GO TO RESOURCE
- Annual Learning Benchmark research reports GO TO RESOURCE
- Elevate 09 2021 L&D Benchmark Report – Gent Ahmetaj GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Since 2016 Royal Trinity Hospice has been exploring the use of Virtual Reality in palliative care in partnership with Flix VR. Leon Ancliffe from Flix VR and ex-CEO of Royal Trinity Hospice, Dallas Pounds, describe how they’ve used VR for a range of purposes from bucket list experiences for people nearing the end of life to giving staff exposure to challenging interpersonal situations as part of supported learning experiences. They share their experiences and tips for both learning professionals and business leaders to make the most of this rapidly maturing technology.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/88/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact using the 5 Moments of Need framework from Conrad Gottfredson and Bob Mosher.
Host: Michelle Ockers
Resources:
- The 5 Moments of Need website (includes case studies and community) GO TO RESOURCE
- The 5 Moments of Need YouTube channel GO TO RESOURCE
- Implementing the 5 Moments of Need Model Using Performance Support (article) GO TO RESOURCE
- Conrad Gottfredson on Meeting Moments of Learning Needs (article) GO TO RESOURCE
- Learning Uncut Episode 66: Resource-Led Learning Strategy – Sebastian Tindall GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
About a year ago Damien Woods commenced in a new role at 7-Eleven as a stream lead in an organisational transformation program. In Australia 7-Eleven has shifted to an Agile structure. We explore why this decision was made, how an Agile structure fosters growth and learning, and what it means for learning in the organisation.
Host: Michelle Ockers
Transcript and related resources:
https://learninguncut.global/podcast/87/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact by creating transformation engagement in live online sessions. With Cheryl Walker
Host: Michelle Ockers
Resources:
- Cheryle Walker LinkedIn profile GO TO RESOURCE
- Learn Live Online website GO TO RESOURCE
- Leverage Live Online (book) by Cheryle Walker GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
We catch up with Beth Hall from Cotton On two years after hearing about their deliberately different approach to L&D in Episode 33. While the philosophy hasn’t changed, the approach to continue building and sustaining a strong learning culture across a global team has evolved. In our wide-ranging conversation, Beth talks about some of the key shifts and initiatives they’ve undertaken in the past two years, and what they’re now working on.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/86/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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An example of an organisational learning strategy from the Australian Public Service which illustrates how Learning and Development professionals can elevate their practice and impact by creating a learning strategy. This is a companion episode to Elevate 08: Introduction to Organisational Learning Strategy
Host: Michelle Ockers
Resources:
- Australian Public Service Learning and Development Strategy GO TO RESOURCE
- Australian Public Service Learning and Development Action Plan – GO TO RESOURCE
- APS Strategy on a page with elements annotated GO TO RESOURCE
- APS Agencies - GO TO RESOURCE
- Learning Uncut’s L&D Strategy Builder process GO TO RESOURCE
- Subscribe to be advised when our learning strategy webinars are open for registration (bottom of website page) GO TO RESOURCE
- Record your L&D Why Story on Storytagger before 6 September 2021 GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Virtual Reality (VR) and Augmented Reality (AR) are not a fad. They are in use right now in organisations around the world and have a long-term future in enterprise. L&D is one of the most significant domains for application of VR and AR. Jeremy Dalton, PwC Head of XR and author of Reality Check, discusses a wide range of case studies that illustrate the strengths and potential of VR and AR, and highlight when to consider using them in learning experiences.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/85/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Insights on how how Learning and Development professionals can elevate their practice and impact
from the 2021 Annual L&D Benchmark Report. With guest Gent Ahmetaj from Mind Toolsl for Business.
Host: Michelle Ockers
Resources:
- Gent Ahmetaj LinkedIn profile GO TO RESOURCE
- 2021 Annual L&D Performance Benchmark Report GO TO RESOURCE
- Learning Performance Benchmark by Mind Tools for Business GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Network Rail operate the British rail network infrastructure. Over the past two years they’ve radically shifted how they identify training needs for their maintenance and engineering teams. They have figured out how to use data on the operational performance of the network to identify skill requirements. Guy Wilmshurst-Smith discusses how they got started and have continued to evolve and scale their approach. He shares lessons about working with business data that make this an important case study for all L&D professionals who want to create business value.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/84/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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How Learning and Development professionals can elevate their practice and impact by updating or refreshing their organisational learning strategy. Michelle Ockers provides an introduction to learning strategy.
Host: Michelle Ockers
Resources:
- Michelle Ockers LinkedIn profile GO TO RESOURCE
- Introduction to Organisational Learning Strategy, article by Michelle Ockers and Ravina Bhatia GO TO RESOURCE
- Checklist: 9 Principles for Creating a Learning Strategy, from Learning Uncut GO TO RESOURCE
- Book a call with one of Learning Uncut’s experts if you’d like guidance on your specific situation and next steps to create your learning strategy - GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Kristina Tsiriotakis updates us on Deciem’s learning strategy, a balanced approach that is both aligned with organizational performance and embraces the human. This is a wide-ranging, fascinating conversation that demonstrates how L&D can be the glue in an organization by enabling and supporting learning rather than controlling it.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/83/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact by scaffolding self-directed learning.
Host: Michelle Ockers
Resources:
- Catherine Lombardozzi LinkedIn profile GO TO RESOURCE
- Learning 4 Learning Professionals (Catherine’s business) website GO TO RESOURCE
- Self-Directed Learning: Essential Strategy for a Rapidly Changing World by Catherine Lombardozzi, Learning Guild Research Paper, June 2020 GO TO RESOURCE
- Curated resources from Catherine – Scaffolding Self-Direction at Work GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Humm Group used a series of nudges in advance of a virtual workshop to improve the collaboration of their Finance team. Graham Blaxell, the Humm L&D Leader is joined by Michael Tan form Elenta who partnered with them to create this program. We explore how behavioural science has informed this nudge-led learning program.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/82/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact and practice by gathering structured stories – with guest Cheryl Clemons, CEO of StoryTagger.
Host: Michelle Ockers
Resources:
- Cheryl Clemons LinkedIn profile GO TO RESOURCE
- Five Future Skills to Develop Today with Employee Storytelling GO TO RESOURCE
- StoryTagger – Guided video storytelling platform GO TO RESOURCE
- My L&D Why – Share a story that illustrates what gives you meaning and purpose in L&D GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
An inspiring conversation with returning guest, Gail Bray, which goes well beyond following up on what happened next with Project 100 which she spoke about in Episode 8 almost three years ago. Gail continued to innovate on this project, exploring technologies such as robotics and Virtual Reality. She now works squarely in innovation and technology as the Director of a secondary technical school which is hosted by Victoria University. We explore partnerships between industry, schools and educational institutions as a means to prepare students for the future – and address the innovation and digital skills needs of industry.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/81/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact by building learning culture in their organisation.
Host: Michelle Ockers
Resources:
- Nigel Paine LinkedIn profile GO TO RESOURCE
- Building Learning Culture Program by Michelle Ockers and Nigel Paine GO TO RESOURCE
- Building Learning Culture. A Primer for Learning Professionals (eBook) by Michelle Ockers and Nigel Paine GO TO RESOURCE
- Learning Culture Self-Assessment Tool developed by Michelle Ockers and Nigel Paine GO TO RESOURCE
- Workplace Learning. How to build a culture of continuous employee development (book) by Nigel Paine GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Learning Designer Erin Mariano discusses a learning journey she developed for a South African logistics company, Unitrans. In a move that she describes as a ‘game changer’ Erin donned her safety boots and fluro vest and hit the road with some drivers. Her exposure to their work context and role, and empathy for them allowed her to design a powerful learning solution that uses simple methodologies in a creative way. This includes storytelling and scenarios with a realistic, beautifully named character, a board game and simple physical and information resources. While the solution is now being digitalised due to COVID, the key elements remain the same.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/80/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact by putting business value first using the L&D Value Spectrum.
Host: Michelle Ockers
Resources:
- Laura Overton LinkedIn profile GO TO RESOURCE
- Business Value: L&D’s bedrock of digital success GO TO RESOURCE
- Introducing Learning Changemakers from Laura Overton GO TO RESOURCE
- Emerging Stronger Masterclass GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast GO TO LANDING PAGE
Neil Von Heupt from the Social Media College encourages us to rethink participant engagement and support in virtual learning programs. He discusses how this has been achieved in the Social Media Marketing Intensive which was a highly commended Blended Learning solution in the Australian Institute of Training and Development’s 2020 Excellence Awards. The result is a high stakes, high support learning experience.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/79/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact with performance consulting. Renata Arreazea discusses how she got started with performance consulting and how she got better over the past 18 months.
Host: Michelle Ockers
Resources:
- Renata Arreazea LinkedIn profile GO TO RESOURCE
- 7-step Performance Consulting Model from Nigel Harrison GO TO RESOURCE
- Performance Consulting with Nigel Harrison, The Learning and Development Podcast GO TO RESOURCE
- Performance Design Canvas and video overview from Arun Pradhan GO TO RESOURCE
- Performance Consulting Conversations, video from Michelle Ockers GO TO RESOURCE
- Is Training Really the Answer? Flowchart from Cathy Moore GO TO RESOURCE
More Episodes & Info:
- The Learning Uncut Podcast – GO TO LANDING PAGE
In 2016 Nigel Paine was invited to provide leadership development for a group of 40 people from around the world on an expedition to Antarctica. The environment provided dislocation, disconnection and discomfort – a context in which Nigel had to rethink his approach to leadership development.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/78/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
How Learning and Development professionals can elevate their practice and impact with Storytelling.
Host: Michelle Ockers
Guest: Mark Schenk
Resources:
- Join the Learning Uncut Relaunch to find out about the ‘My L&D Why’ story campaign https://bit.ly/3gW4JBP
- Anecdote Story Framework https://bit.ly/336q8Ag
- Anecdotally Speaking, podcast https://bit.ly/3ecfrT1
- Putting Stories to Work by Shawn Callahan https://bit.ly/2Rgoh9m
More Episodes & Info:
- More episodes: https://learninguncut.libsyn.com
- About the Learning Uncut podcast: https://michelleockers.com/learninguncut/
Michelle Ockers introduces the Learning Uncut Elevate series – elevating the practice and impact of learning professionals one topic at a time.
Host: Michelle Ockers
Resources:
- Join the Learning Uncut Relaunch to find out about the ‘My L&D Why’ story campaign https://bit.ly/3gW4JBP
More Episodes & Info:
- More episodes: https://learninguncut.libsyn.com
- About the Learning Uncut podcast: https://michelleockers.com/learninguncut/
Simon Brown, the Chief Learning Officer at Novartis, discusses how Novartis is creating a culture of curiosity, with a particular focus on the work of the learning and development team. While the L&D team at Novartis is very big - 1,000 people globally serving a workforce of 110,000 - there is much that you can take away and adapt to an organisation of any size.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/77/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
When the pandemic hit, NSW Health needed to prepare for workforce mobilisation of health workers at the frontline of the pandemic. The workforce planners were able to collaborate across the state to do this quickly and effectively – thanks in part to the community of practice that had been built in the preceding 18 months. This is the story of why and how that community was created.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/76/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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L&D Cares is an all-volunteer support network for L&D professionals. Created in March 2021, L&D Cares offers a voice of support, unity and caring to those who have experienced job disruption or loss due to the pandemic – as well as those interested in reframing or remaking their careers. They also have a much bigger ambition to change the industry dynamic around career development and talent acquisition.
Host: Michelle Ockers
Guest: Brandon Carson, Jennifer Rogers and Elizabeth Lembke
Resources:
- L&D Cares website - https://www.ldcares.org/
- L&D Cares LinkedIn page https://bit.ly/3tBDYpG
- L&D Cares Youtube channel http://bit.ly/2Nr7bUE
More Episodes & Info:
- More episodes: https://learninguncut.libsyn.com
- About the Learning Uncut podcast: https://michelleockers.com/learninguncut/
Since 2014 Donald H Taylor has run an annual one question survey to tap into the sentiment of L&D professionals around the globe. In late 2020 over 3,100 people from 95 countries answered Don’s question “What will be hot in L&D in 2021.” Don joins me to explore what the results might say about the demands of the pandemic on L&D, and where we are placing our attention. We weave in stories from previous Learning Uncut episodes for listeners to explore these ‘hot’ topics further.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/74/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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In our first story from Africa, Roti Balogun speaks about an initiative he kicked off in 2016 when he was the Chief Learning Officer for GE in Africa. Inspired by a conversation he had at a World Economic Forum conference about what a partnership between industry and academia could look like, he forged a partnership with African Leadership University to help both GE and Africa to build the digital skills of engineers to prepare for the fourth industrial revolution.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/73/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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Before creating a learning solution for risk management in a legal firm, Rachel Gillott formed a working group to conduct a holistic analysis to identify what would make it easier for people to adopt desired behaviours – looking beyond knowledge and skills. She also partnered effectively with their IP insurance provider to bring the outside in. Going beyond the ‘one-shot’ training approach too often used for risk management, this is a multi-faceted learning solution that caters to different levels of workforce experience and continues to evolve over time.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/72/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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Don’t let limited resources and budget stop you from using technology smartly. The small James Hardie APAC L&D team built their own mobile-enabled, automated solution to support skill assessment on the shop-floor. They created a better user experience and business results while getting control of their data and records. The way they experimented, worked with their LMS provider (Go1) and engaged stakeholders provide lessons and inspirations for all L&D professionals.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/71/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
This is the second of a two-part Learning Uncut special on Professional Development to kick off 2021. Michelle speaks with series of guests about approaches that have been very powerful for her own development and career direction in recent years. Today we explore Mike Taylor’s Personal Knowledge Mastery practice and look at mental models with Arun Pradhan and Shai Desai. See the resources section below for a listener discount code for the ModelThinkers app.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/70/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
In this first episode of Learning Uncut for 2021 Michelle speaks a series of guests about approaches that have been very powerful for her own development and career direction in recent years. Listen to learn about modern workplace learning, Working Out Loud and Personal Knowledge Mastery.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/69/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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In the final episode for 2020 long-time friend of Learning Uncut, Amanda Ashby, is back. It’s been a big year with podcast downloads increasing from 20,000 to over 50,000. This included the two special series, Disruption and Emergent.
In this episode we look at the heartbeat of Learning Uncut – the regular fortnightly episodes featuring real stories from real learning professionals (and the occasional business leader). We reflect on themes, insights, and favourite episodes.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/68/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
Work, Connect and Learn is a collaborative work and learning initiative that was created and delivered at Coca-Cola Amatil (CCA) over five years ago and was very progressive at the time. It is an approach that is still highly relevant in 2020 as learning professionals seek to support people to connect, work and learn in a digital environment. It serves as an example of how knowledge sharing can be used to reduce the risk of dependency on a small number of experts or ‘go to’ people in an organisation. It also illustrates how social learning can be aligned to business strategy and goals.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/67/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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If you are interested in performance support and learning in the flow of work this is a must-listen conversation with Sebastian Tindall, the Head of Learning and Development at UK-based health insurance provider Vitality. Faced with significant levels of product change they’ve created a custom framework for workflow learning called the 4Ps - Prepare, Practice, Perform and Perfect.
While you are here check out the Emerging Stronger Summit. Informed by the Learning Uncut Emergent series, the summit will help learning professionals identify practical actions to business challenges to create value.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/66/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
Join the Emergent hosts as they discuss their insights from the series and how the podcast discussions inform actions that L&D can take to be effective now and prepare for the future. They also discuss the Emerging Stronger Summit. L&D professionals are invited to come together at the summit to work through issues and identify better solutions to business challenges. The Summit is running for 3 weeks from mid February 2021. See below for a link to get more information.
Host / Guests:
Michelle Ockers
Shannon Tipton
Laura Overton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-18/
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Emergent:
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Jason Davey from the Design Farm Collective and Dr Kuva Jacobs, a Learning Design Strategist and freelance learning designer, discuss the meshing of design thinking and experiential learning on a project to design a contact strategy for a bank in the Philippines.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/65/
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Emergent:
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Katrina Moss, the Learning Acceleration Lead at Shopify, discusses her work to embed growth mindset across the organisation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/64/
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Emergent:
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Sunder Ramachandran is the Head of Selling Excellence for India at GSK, a global healthcare company. His team supports the development of sales and marketing capability in India. We discuss how his team sustained employee engagement during lockdown, in parallel with building sales capability and enabling leaders to adapt to the online environment.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/63/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
Krystal Irving is the Always Learning Experience Squad Manager at ANZ Bank in Australia. Sounds different? It is different. ANZ has reorganised their L&D function to an Agile function and ways of working. Harold Jarche, a freelancer who focuses on sense-making in networks, we explore why traditional organisation structures are unfit for contemporary complex challenges and the alternatives for L&D teams.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-17/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organizations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
The World Economic Forum states that by 2022 no less than 54% of all employees will require significant reskilling and upskilling. Will the workplace be prepared? Simon Tindall and Simon Gibson discuss the importance of adapting employees’ skills and roles to a post-COVID future and the ways of working that will be crucial to building a strength-based organization. They address how organizations are preparing to adapt and how L&D can review how they gather information about job skills and capabilities.
Host: Shannon Tipton
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-16/
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Emergent:
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PwC has taken a global approach to digital skills uplift in a well-designed change initiative. Luke Warwick, a digital change consultant leading the implementation of PwC’s Australian digital transformation, discusses the imperative to lift digital skills and describes how this is being done. This is also a great example of building a learning culture through an organisational-wide change initiative.
Host: Michelle Ockers
Transcript and related resources:
https://learninguncut.global/podcast/62/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
During disruption, L&D teams have been stretched: time has been tighter, resources leaner and demands more extreme. Barbara Thompson and Shai Desai join Laura Overton to explore how we can work smarter and more transparently with those who are around us to respond better to business demand. They uncover the practical do’s and don’t of working effectively with partners to support performance and how our partners can help us leverage capabilities beyond our own.
Host: Laura Overton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-15/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organizations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
Stella Collins and Dani Johnson discuss the important effects technology has within the L&D industry, understanding that technology has both tangible and intangible benefits that can help the L&D industry move forward during this time of uncertainty.
Host: Shannon Tipton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-14/
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Emergent:
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Damien Woods discusses the transformation of learning underway at National Australia Bank (NAB) over the past two and a half years. We discuss the key pillars of the NAB learning strategy, the importance of having a vision for learning, gaining buy-in and building the capability of the Learning and Development team. Damien describes how the shifts that had been made since 2018 equipped the team to help the organisation quickly pivot and upskill people to move into areas of high demand at the start of the pandemic, as well as redesign learning for the online environment.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/61/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
One definition of capability is ‘the power to generate an outcome with the capacity/ ability available’. In this episode, Michelle Ockers and Sebastian Tindall engage in a far-reaching discussion on the skills, capacity, and yes, capability, of L&D today and how this needs to adapt in order for L&D to emerge stronger from disruption.
Host: Laura Overton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-13/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
Digital transformation has been underway for quite some time. Data is part of the business ecosystem in which L&D operates. Where do the opportunities lie for L&D to use the stream of data to improve decisions and increase impact? Practical examples and future possibilities to help L&D professionals connect the dots on using data.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-12/
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Emergent:
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In the five and a half months since COVID-19 hit learning teams around the world have grappled with converting courses designed for classroom facilitation to live online facilitation. Early in the pandemic the Australian Institute of Training Development (AITD) decided to six courses. Jennifer Waltmon, the AITD’s Programs and Content Manager, joins this episode alongside two of the conversion team members, Dr Cathryn Lloyd and Chemene Sinson. They reflect on the experience of converting so many courses simultaneously, the parallels and differences between designing courses for face to face versus online delivery, and what they’ve learned about facilitating effective online learning experiences.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/60/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
The pandemic has highlighted our interconnection as humans everywhere. Yet work does not always feel like an experience that promotes connection and belonging. Working Out Loud (WOL) has the potential to address that while building critical skills for the digital, networked era. John Stepper describes Working Out Loud as a practice where you interact with other people related to a goal that you care about, building your network and developing a sense of relatedness with other people in a purposeful way. In this episode we explore WOL, with Katharina Krentz sharing how it has spread at Bosch and the transformative impact it is having.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-11/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
In this episode, Nigel Paine, Author and co-presenter of Learning Now TV, considers how culture may not have changed overnight ( after all it is complicated) but the possibilities and necessities have. This provides L&D with great opportunity. Simon Brown, CLO of Novartis shares how their culture journey to become inspired, unbossed and curious has helped the organisation respond to the pandemic. Together they provide practical insight for learning leaders looking to accelerate a continuous culture of learning through the chaos of disruption.
Host: Laura Overton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-10/
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Emergent:
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Some skills are difficult to practice in a realistic environment. Having effective difficult conversations is one of them. Denise Meyerson of MCI Solutions worked with a provider in disability services sector in Australia to support the onboarding of 165 new local area coordinators spread across a wide geographic area. She describes how a simulated environment (which she refers to as ‘light virtual reality) was used to equip them to have some difficult conversations with clients about eligibility for services.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/59/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
We know learning from failure is anything but straightforward. In October 2019 a Fast Company article, Learning from Failure article, discussed then practice in startup companies of writing a failure postmortem upon closing down. Essentially they share what went wrong with the greater community. There appears to be huge pressure to keep up the facade of success when, in fact, things are falling apart around them.
What then can the L&D industry do to take the concept of “learning from failure” and use itas a construct for organizational success? Jeff Mariola from Mariola Unlimited and Brian Murphy from AstraZeneca discuss key strategies and tactics for learning from the past and applying lessons for current and future success.
Host: Shannon Tipton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-09/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
The global pandemic response has pushed many people out of physical workspaces. How will we use office spaces in the future and what will they look like? What about classrooms and other spaces used for face-to-face learning? Is it time to abandon the classroom forever? The contrasting pandemic-era experiences of David in Australia and Anne in Spain make for a lively exploration of this topic.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-08/
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Emergent:
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In this What Happened Next episode Gareth Killeen from Reece updates us on what has happened with human-centred design to transform learning at Reece over the past eight months (see Episode 39). The self-paced leadership program completed in self-driven cohorts illustrates their digital learning strategy, where content is only 25% of the solution. Gareth reflects on how working in an agile way with a human-centred design approach has led to great learning experiences that are continuously being improved.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/58/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
During times of disruption it may feel that L&D are victims of circumstance. In this episode we explore how L&D can make the business case for change - before someone does it for us! Our guests consider what we need to do to positively influence the L&D decisions that determine our future. They explore how to hook onto your company's north star, who to work with and what topics to avoid.
Host: Laura Overton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-07/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
Julian Stodd from Seasalt Learning and Rachel Happe from the Community Roundtable discuss the intersection of culture and community and how L&D can start the tide of change. Starting with letting go of control and ego, and let communities evolve. This episode discusses the importance of community to work and life, of being first to action, and reaching beyond organisational limitations.
Host:
Shannon Tipton
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-06/
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Emergent:
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Nick Howe, the Area9 Chief Learning Officer, is joined by Henrik Harder who was the CEO of the Danish roadwork education centre VEJ-EU in late 2018 when the project we discuss was undertaken. They describe shifting a full day of face to face theory training with a very diverse audience to an adaptive, personalised online platform. One outcome was that the time to complete the knowledge component of the course reduced from 8 hours to a median of less than 3 without removing any content and allowing even the slowest of learners to achieve proficiency.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/57/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
Our circumstances may dictate our environment but our professional attitude significantly influences our credibility and response to those changes. For some in L&D , this may be a time to speak up, to say no or to experiment or introduce a new idea. This podcast explores the practical steps we can take to dust off and strengthen that healthy dose of confidence and courage we need to tackle uncertainty.
Host: Laura Overton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-05/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt.
Join us for a discussion around how innovation and creativity is essential as we move through 2020 and the “new normal”. Key to the discussion is how being creative is not necessarily the same as creativity and how a true innovative mindset requires us all to be vulnerable, and empathic while focusing on a bias to action.
Host:
Shannon Tipton
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-04/
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Emergent:
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Deciem is also known as The Abnormal Beauty Company – and there is definitely something both abnormal and beautiful about the way learning happens at Deciem. Kristina Tsiriotakis joined Deciem in 2019, six years after it was founded. She discusses how she has crafted a learning strategy that aligns with the organisational culture and embracing the whole person who turns up to work everyday. They’ve reimagined content, campaigns and community, leveraging a learning experience platform as the ‘water hole’ around which people gather.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/56/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
This episode examines the value proposition of L&D to the organisation. Jos Arets from Tulser walks through a four quadrant model that L&D teams can use to move to applying a business paradigm to their work in order to create strategic value. Geraldine Voost provides practical insight into what it takes to make this shift from her current work as a learning leader at Bronkhurst. Together they provide practical advice for L&D professionals seeking to create higher business value.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-03/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt. Exploring how learning professionals can emerge from disruption as relevant and effective.
In this episode we explore the opportunities that L&D have to anchor itself in the realities of business change, The wide ranging discussion explores the practical impact that disruption has had on business around the globe and the real implications for the L&D community as they struggle to become business critical.
Host: Laura Overton
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-02/
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Emergent:
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This episode is part of the Learning Uncut Emergent series where we talk about rapidly changing business models, and how Learning and Development can support organisations to adapt.
Meet your series co-hosts Michelle, Shannon and Laura, find out why we’ve created the Emergent series, our aspiration and what you can expect. Follow the entire series if you are curious about how learning professionals can emerge from the disruption of the 2020 pandemic as relevant and effective.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/emergent-series-01/
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Emergent:
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Tony Dunford from Westpac describes himself as a zealot when it comes to micro-credentials. Westpac has partnered with a couple of Australian universities to gain recognition of specific skills for their staff using evidence from their work. He describes the enthusiasm of the staff who have gain recognition of competency through this process and the range of benefits it brings to the organisation. We walk through the nuts and bolts of how Westpac has trialed and rolled out micro-credentials – and now plans to scale up their use with Tony aspiring to 15,000 micro-credentials being awarded over the next two years.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/55/
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Emergent:
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How do you go from a blank canvas in a 35-year old organisation with traditional views about learning, on a low budget as a solo learning practitioner to being recognised in the Learning Elite worldwide top 50 in less than 18 months? Debbie Key discusses how she has created engaging learning that absolutely fits the needs at Forty Winks. She brings the story to life through the example of the Forty Winks Bed Match technology and the role of the Learning League superheroes.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/54/
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Emergent:
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Sharni Nowland discusses building the case for change with onboarding and compliance training at Queensland Rail. This is a prequel to episode 47 which was about Queensland Rail’s award-winning program All Aboard. Sharni describes the challenges faced with onboarding and compliance training in the organisation. These will be familiar to others. The first is the lack of organisational-wide governance which results in a cumbersome set of mandatory training modules. The second is delivering eLearning to regions with poor intent connection. The third is how to build a compliance business case for a learning program. Sharni discusses how she tackled these challenges to gain approval to develop the All Aboard program.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/53/
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Emergent:
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Many listeners will have a can of WD-40 somewhere in their home, garage or workplace. A familiar product from an extraordinary organisation, which was described in a Harvard Business Review article as having a ‘learning-obsessed culture.’
Garry Ridge has worked with WD-40 for 33 years and been the CEO since 1997. He remains excited about his role and about the organisation, which has flourished under his leadership. Employee engagement is at an enviable 93%. When you listen to Garry share his views and practices in regard to leadership, personal learning and organisational learning the high engagement level makes perfect sense. Listen to discover what a learning-obssessed culture looks like and gain inspiration and ideas to build learning culture in your organisation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/52/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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The Learning Uncut Professional Development (PD) Alert series are special episodes letting learning professionals know about upcoming high-quality events and development activities relevant to them. The goal is to share PD opportunities that can be accessed readily by as many Learning Uncut listeners as possible from wherever they are.
Perspectives 2020 is on 13 May 2020. It is a global digital experience running for 24 hours live and follow the sun across four continents. It’s completely free and available to all. You can register for the free experience at skillsoft.com/perspectives. In this episode Learning Uncut host, Michelle Ockers overviews the event overview and discusses why it’s a good PD opportunity for learning professionals. She also gives a sneak peek at what she’ll be sharing as one of the keynote speakers.
Host: Michelle Ockers
Resources:
- Register for Perspectives 2020 at com/perspectives
More Episodes & Info:
- More episodes: https://learninguncut.libsyn.com
- About the Learning Uncut podcast: https://michelleockers.com/learninguncut/
This is a bonus ‘What Happened Next’ episode where I speak with previous guests to follow up on the solution or body of work they discussed in their original episode.
Jem Mills and Bianca Zingus join us in this episode. They are from Social Futures who are a community service organisation that run programs to bring about positive change in local communities. In episode 13, published in November 2018, Jem Mills spoke about a co-created change management approach at Social Futures. Bianca Zingus was a participant on the Change Conversationalists program featured in episode 13 and has since joined Jem’s Practice Excellence team. Having been part of the original co-created change program, Bianca saw the opportunity to apply the process to improve a program that she was working on called Connecting Home. In a single day co-created change workshop 34 improvements were identified to the program.
This episode is an example of a change in ways of working being piloted or seeded and then advocates of the approach continuing to apply the new way of working to address other issues or opportunities in an organisation.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/51/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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To mark the milestone of Learning Uncut’s 50th episode three learning professionals at different points in their career join us to discuss the past, present and future of learning. The concept for this discussion is to look out to 2050 (a play on it being our 50th episode) and consider what the world of work will look like then and how learning professionals can prepare now for the future. Laura Overton, Amanda Ashby and Jelle Buiting explore what we can learn from the past 30 years, the challenges of the present, and how we should move forward. While this episode was recorded prior to the COVID-19 crisis, the conclusions drawn about how to prepare for the future are highly relevant. It’s time for the learning profession to come of age and play a more adult role in the world of business.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/50/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Learning Uncut host, Michelle Ockers, reviews the Disruption series. She discusses the purpose of the series, range of episodes and key themes across the series. She also outlines the three phases she predicts learning professionals / teams will go through during this period of disruption – the fierce urgency of now, the innovative middle and the emergent future. The Disruption series was created to meet the needs of the first phase and the bridge into the second. Keep an eye out for another special Learning Uncut series in mid 2020 which will be called the Emergent series. It will cover practices and considerations to support learning professionals through the second phase and into the emergent future.
A big thank you to all Disruption series guests for your willingness to participate. Also the highly responsive, professional Disruption series production team – Dave Stokes (editor) and Natalie DeBon-Govic (publishing).
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-p/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Arun Pradhan describes himself as a curious geek who empowers people to learn, innovate and perform. He shares his working practices generously via his website, speaking engagements and LinkedIn. He sees blended learning journeys as a way to support and nudge the way we work and enable behaviour change – with a lot of this happening in the workflow. In this episode he talks us through a framework for creating blended learning journeys, which works just as well in a fully virtual context as a mixed physical/virtual setting.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-o/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
https://learninguncut.global/podcast/?podcast_series=emergent-series
This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Guy Wallace is a performance analyst and instructional designer. He draws on several decades of field experience to provide guidance on developing effective performance support (aka ‘job aids’). The conversation starts with analysing performance requirements through to designing good quality job aids and making them readily accessible.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-n/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Clark Quinn has a Ph.D. in applied cognitive science and deep experience in learning system design and learning technology. His book Debunking Learning Myths challenges a wide range of common myths and misconceptions that are traps for the unwary learning professional. In this episode we discuss why myths perpetuate, look at what the evidence says about some common myths and practical tips for how to think and work in a more evidence-informed way. Be sure to check out the resources page in the show notes as Clark has done the heavy lifting and put together a list of reputable ‘learning science translators’ to keep you informed.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-m/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
The tables are turned on regular Learning Uncut host, Michelle Ockers. Today she is the one being interviewed. With two years of experience podcasting Michelle shares some ideas about how podcasts can be used for learning in organisations, as well as practical guidance and tips. In a ‘2-for-1’ her editor (and host of this episode), Dave Stokes provides his advice as well.
You can also check out Learning Uncut Episode 28 – ‘Learning Uncut – One Year On.’ In this episode the previous 3-person team (Michelle, Karen Moloney and Amanda Ashby) discuss how they produce episodes and provide links to more resources.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-l/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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David Broadhurst, the co-founder of Codesafe, is a construction industry veteran. He opens Ep 49 with a story from nine years ago about an incident where someone on site where he was supervisor was almost killed. He began searching for a better way to ensure that workers in high risk sectors actually understood safety critical information and worked safely. He created the Codesafe methodology which has captured the attention of safety bodies in Australia and been the subject of research by the Royal Melbourne Institute of Technology (RMIT) to understand what makes the approach effective.
Rae Grech is a health and safety manager who has a training background. In 2013 Rae engaged David’s team to create video materials for high risk processes in ceiling insulation. Their work together resulted in significant systemic improvements in safety at the organisation. While easy to access content is part of the reason for this, the real driver is a participatory approach that engaged workers and unlocked their tacit knowledge.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/49/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Jane Bozarth has long advocated making work visible through a practice known as ‘show your work.’ Interestingly, a survey currently underway (as at March 2020) by the eLearning Guild indicates that 1/3 of US respondents are seeing an increased demand for demonstrating or sharing work processes as we come to grips with the impact of COVID-19. Jane shares a stack of examples that illustrate the value and wide range of formats of this practice. She makes suggestions as to how learning professionals can both role model and encourage other to show their work.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-k/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Mark Britz has run the gamut of formal, informal and social. He started experimenting with social learning in organisations in 2008 and has delved deep into both people truly are learning in the workspace that they're in and the use of social technology. He and James Tyer are writing a book called called Social By Design. In this episode we walk through the Quick Start Guide to Social Learning@Work which James and Mark created in mid-March.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-j/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Nick Shackleton-Jones is the author of How People Learn. He developed the Affective Context Model as a general theory of how people learn. In this episode he discusses the role of emotions in learning, going so far as to suggest that emotion is the process behind learning. In a period of heightened emotion it’s even more important to understand what matters to people – what their concerns really are. He strongly recommends avoiding content dumping and using resources rather than courses to respond to people’s concerns.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-i/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Martin Couzins is the editor of LearnPatch, which is a curation platform predominantly for learning professionals. He defines curation as gathering, sense-making and sharing information for a defined audience and need. He recommends that before you start curating you understand the audience need and preferred channels to receive content. Aspects that he provides tips on include developing reputable feeds of relevant content from credible sources and sense-making to help people filter and identify relevant content.
Note – This is an abridged version of a longer (45 minute) discussion with Martin. The full version includes a discussion on the use of data to monitor and evaluate curation, plus more detail on other topics in the abridged version. Link to full version is in the resource list below.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-h/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Charles Jennings and Vivian Heijnen discuss how learning can be supported in the workplace. The pressing need is for learning professionals to think, act and work closely with business stakeholders to help them solve business problems. This has always been the need – it’s just more critical now. They give steps, illustrated with real examples, to use a standard methodology to uncover key organisational challenges and design with learning in the workplace as a start point. Another critical role for learning professionals is to identify learning that is happening in the workplace (aka improved processes, faster innovation cycles) and transfer that to relevant others.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-g/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
One of Megan Torrance’s areas of expertise is on the use of Agile work methodology for instructional design projects. The approach she has adapted is called Lot Like Agile Management Approach (LLAMA). In the spirit of the Disruption series Megan identifies a core set of steps you could start using right now to speed up your instructional design projects and still get out effective solutions. The key is to create a Minimum Viable Product, release it for testing, get feedback and then iterate – in a series of short cycles.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-f/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Chris Coladonato is a talent development specialist who has been creating and curating resources on working as part of distributed team in her organisation for several years. She prefers the term ‘distributed’ to ‘remote’ – there is power in language! She has also been upskilling leaders in her organisation to lead people who work from home. In this episode she shares tips with learning professionals specifically in mind about how to work effectively from home, how to stay connected and effective as a team, and how you can help others with this transition.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-e/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
eLearning design and development is not something to be rushed into, especially if you are just getting started. The eLearning Coach, Connie Malamed, provides tips for both absolute beginners and those who are moving from face to face to online solutions quickly. She discusses solid evidence-informed approaches you can draw on and suggests ways of applying them. In particular Connie warns against ‘page-turning, click-next’ design and suggests using eLearning for spaced practice and repetition as part of a blended online approach.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-d/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Facilitating live online learning sessions is made easier when you work with a producer. In this episode Jo Cook discusses the role of the producer and the tasks that they can undertake and tips for performing this role well.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-c/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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This episode is part of the Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Shannon Tipton and Jo Cook provide guidance on designing and facilitating live online sessions in lieu of face to face instruction led training. Discussion covers:
- How are live online sessions similar to and different from face to face?
- Common traps for people new to designing and facilitating live online sessions – and what to do instead
- Planning and communicating sessions
- Technology – how to pick your platform
- Techniques to make your live online sessions engaging
- What to do after your session
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-b/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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This is the first in a special Learning Uncut Disruption series. This pop-up daily series aims to equip learning professionals with practical guidance and tips to get started or scale up with practices needed as part of their organisational response to the global COVID-19 pandemic.
Donald H Taylor and Laura Overton are leading learning practitioners. Each has over thirty years experience in the learning profession. In this series introduction they provide context about the current state of organisational learning and important considerations for learning professionals to help them adapt and respond effectively in the current crisis.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-a/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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At the time this episode is published learning professionals around the globe are helping their organisations to respond to the COVID-19 pandemic. With the widespread shift to remote working there is a rapid scaling up of the use of digital engagement and learning methods. Many learning professionals need to do things they have limited experience in or have not done before.
In a break with normal programming Learning Uncut is bringing you a pop-up Disruption series using the podcast as a platform to share practical guidance and tips from experts on getting started or scaling up with relevant practices. We will also explore effective work practices under current pressures and consider the impact of the current emotional climate on learning.
The plan is to publish one to two episodes are day for 7-10 days.
Normal Learning Uncut episodes will continue to be released every second Tuesday.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/disruption-series-preview/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Mars is the third largest distributor of food in the world – both for people and pets. They employ over 100,000 associates and have in excess of 140 production sites. In 2018 they started work on a cross-discipline global initiative to streamline systems process and roles for traceability of products and materials across the supply chain at Mars – from farm to fork.
Rachel Horwtiz led the work across 11 separate colleges at Mars University to collaborate on the learning solution. Not only did she need to unite the learning teams across a federated model, she also needed to guide them and their stakeholders to work in new ways in an agile project environment.
Trish Uhl was engaged to bring her expertise across a range of disciplines including IT business readiness, performance and learning to create an integrated strategy for learning, change management and communications. She introduced learning engineering to this program. We explore what learning engineering is, why it was so well-suited to this initiative, and dig into how human-centred design and data analytics were used in parallel on this project.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/48/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Julian Davis of Queensland Rail and Naomi Waldron from Easy A discuss Queensland Rail’s onboarding and compliance refresher program - fittingly called All Aboard. This program was winner of best onboarding and induction program in the Australian Institute of Training and Development 2019 Excellence Awards.
This program moved onboarding from a cumbersome paper-based three-month long process to a highly engaging digital learning experience that new staff complete on their first day. With the inclusion of compliance refresher modules, it touches all 7,000 staff and has significant impact in a short period of time. It’s also a really fit for purpose learning solution. Not only did it meet the technical and design requirements of the project, but significant effort went into making it a strong cultural fit.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/47/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Bee Hepburn, the Education and Content Manager at cloud-based accounting platform provider, Xero, leads a team of 90 people spread across six regions. If you work in a distributed or decentralised learning team you will understand some of the difficulties that this presents in thinking and working as one team, particularly if you have different reporting lines.
Bee discusses the challenges she found when she stepped into her global role two years ago, and how she has led her team to create a new sense of purpose and work cohesively and effectively. Creating a shared learning strategy was a critical early step. Bee describes the process used to create and implement their learning strategy. Listen out for lots of practical approaches and tools for improving how your team collaborates.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/46/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Craig MacDonald is the Executive Manager of learning product at Suncorp, a financial institution. Craig talks about the Future Ready programme, which aims to prepare people with the capabilities they need and that Suncorp needs for the future. The programme is part of a strategic workforce planning and talent management initiative, as well as being driven by a sense of social responsibility to ensure that their people have skills relevant for the future. Craig discusses building the business case, partnering with others, how they piloted the program and what they learned and making the program scalable.
This rich story also covers, amongst other things, moving to a learning strategy with more self-directed continuous learning in the flow of work, curating learning pathways, and changes to the learning team role, structure, mindset and skillset. Craig touches on challenges and aspirations that many other learning professionals are grappling with.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/45/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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In this second edition in the What Happened Next Series Arun Pradhan discusses what’s happened with the Learn2Learn app and his work on organisational learning agility since he spoke with us in Episode 18 (published January 2019). Arun’s experience in 2019 is that a campaign approach is critical to building learning ability, regardless of the technology used. This approach has to be based on connecting with what people care about and focus on – which is doing their job better. Arun is an in-demand speaker at Australian learning conferences. Several of our Learning Uncut guests have nominated him as one of favourite ‘learning resources’ – you’re bound to gain insights whenever you listen to Arun, as this conversation illustrates.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/44/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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In this special edition of Learning Uncut we catch up with some of our earlier podcast guests and ask them ‘What Happened Next ...’ We get an update on how the solution discussed in their original episode has continued to develop and what impact it’s had over the longer term. We also explore what our guests learned through this work and how it’s influenced their subsequent work.
We have three great guests in this episode:
- Denise Meyerson from Episode 4 about re-thinking learning for customer service (1min 35secs)
- Nicole White from Episode 2 about using podcasts for learning (18min 50secs)
- Emma Weber from Episode 7 about a learning transfer bot (34mins)
Key themes include the sustainability of learning solutions and things that can undermine long-term viability, the value of experimentation and how solutions can evolve over time if you are open to questioning your assumptions, and the power of story-telling for learning.
In addition to the resources listed below refer to shownotes of previous episodes for additional resources.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/43/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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“I am so much more optimistic than I have been in several years about the state of the profession and where we're headed. I think you find what you're looking for, right? If you want evidence that the learning profession is dying, you can go out and find it and find the conversations and the people who are thinking that. If you want evidence that learning and development is thriving, come and listen to Learning Uncut because we share stories every fortnight about learning professionals out there, taking the risks, doing good work, being really progressive. I think there's this re-imagining of learning in organisations, and it's definitely underway. I think it's amazing and very inspiring.”
The Learning Uncut team of Michelle Ockers, Karen Moloney and Amanda Ashby get together to review the stories they have published in 2019; their key insights and takeaways, emerging trends, podcast learnings and some big news about Learning Uncut 2020…
Hosts: Karen Moloney Michelle Ockers & Amanda Ashby
Transcript and related resources: https://learninguncut.global/podcast/42/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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ASHM is the Australasian Society for HIV, Viral Hepatitis, and Sexual Health Medicine, and in this episode we share a story of translation and localization for their learning solution, which at the time of recording has been published in 14 languages across 10 different countries.
“Before these new medications came out, hepatitis C was mostly treated in specialist settings, so in a tertiary hospital. And then because these new treatments were much easier, the side effect profile was way less, there came an opportunity to be able to expand hepatitis C treatment out of tertiary care and into the community setting. So into primary care, into drug and alcohol clinics. Really making it easier for the patient to access treatment. But I guess the gap that we saw was that the clinicians that are working in these services traditionally haven't had experience with hepatitis C treatment before. So we saw a need to really upskill this workforce.”
Jane and Nikitah talk through their experiences of the logistics of managing this mammoth project, working together in partnership as client and solution provider, co-ordinating a wide range of team members and stakeholders, managing time and budget, selecting the right tools and how strategic partnerships enabled them to get this education into the right hands and help achieve the World Health Organisation goal of eliminating Hepatitis C globally.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/41/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Aged care workers are empathic by nature. ACH wanted to provide their workers with an even deeper insight into customer needs through simulating the lived experience of an older person. Wearing suits designed by Sydney University, participants carry out daily activities that allow them to experience a range of conditions including vision impairment, hearing loss, a hunched posture, reduced tactile sense and shortened gait. Empathy suits are a tool that helps their workforce build empathy, challenge stereotypes, respect uniqueness and individual identity, raise awareness of potential limitations in the environment and communicate effectively with customers.
Hosts:Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/40/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Gareth Killeen was a consultant when he started working on future leadership capabilities for Reece. Using a human centred design approach, he discovered that this was not only about leadership - it was also about learning. The purpose and people at Reece inspired him so much that he joined the organisation as Head of Learning. He describes the process he has used to involve people in design of the new ‘Reece learning blend.’ Along the way he has re-engaged people who had a largely broken experience with formal education with the possibilities for learning and growth.
Hosts:Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/39/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Since starting in his role as GM of Learning at National Australia Bank (NAB) Damien Woods has set out to transform organisational learning. In this episode he shares a story that illustrates the kind of shifts underway in learning at NAB.
Shortly after starting in this role he visited the NAB Direct Bank Call Centre where he discovered that new starters were in a classroom for 17 days before starting to take customer calls. Using a design thinking approach the learning team redesigned induction. The new blended program reduced the classroom training to just 4 days interspersed with other learning and work activities. The business impact includes a 30% increase in speed to proficiency and 80% reduction in call escalations for new starters. Listen to this episode to hear how this was achieved.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/38/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Augmented Reality (AR), Virtual Reality (VR), 360 Video - what are all these technologies, how are they different from each other and in what situations are they best used to support learning? Do you need to hire expensive developers for these solutions or can you do it yourself? As a learning designer, how is designing for these modes of delivery different to that of current instructional design practice? Jacinta Penn answers these questions and more to help you start thinking about how you can add another dimension to your learning solutions.
Hosts:Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/37/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
Podcast information and more episodes:
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“As learning designers we so often want to push our content, and maybe all we need is some data to help facilitate the conversations.”
“Using data isn't about FOMO, it is about solving a problem and you can get overwhelmed with data. So know what you want to collect otherwise you'll have too much, and you won't be able to make sense of it.”
In this episode, Clay Shearan from Woolworths Group and Josh Humphries from Guroo Producer share a case study full of data-driven learning, innovation, risk-taking, dynamic dashboards, and blended learning – all of which they achieved within a three week project timeline!
Hosts:Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/36/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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“Curation means very different things to a lot of people. Curation is really the art of bringing together different learning assets or resources, to create meaning for people, and for people to find the meaning in that for themselves. If you think about how we traditionally have done things in the past, it's really around creation, getting people from point A to point B, very instructional. Curation is very different to that; how do you bring together multiple points of view, potentially opposing points of view in order for people to find meaning?” In this episode, Wes Tobin shares his team’s curation journey at Westpac and how listening to what learners want and giving instructional designers more freedom is changing the way their organisation learns. Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/35/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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Conferences are a substantial investment of time and money. However, as our guests Emma Weber and JD Dillon assert, they can be extremely valuable for professional development. We chat with Emma and JD about how they think about conferences and what they do before, during and after a conference to get the most out of the event that they can. Listen out for the similarities and differences in their approach and figure out what will work best for you.
If you are interested in getting started with speaking at conferences we encourage you to be brave and give it a go. After all, Learning Uncut is all about sharing stories and conferences are a great forum to do this. Emma and JD provide tips for preparing conference submissions to help get you started.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/34/
Podcast information and more episodes: https://learninguncut.global/podcast/
Emergent:
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What does it look like to turn the traditional approach to Learning and Development on its head? Cotton Group University has taken a deliberately different approach.
They focus on enabling performance, using their learning programs as a toolkit. Beth Hall talks us through the nuts and bolts of how this happens and gives us an overview of their learning culture.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/33/
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Emergent:
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Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/32/
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Emergent:
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Over the past two years Spark NZ has embarked on an ambitious transformation of learning in order to build a ‘culture of performance.’ . Their goal has been to ‘democratise knowledge’ and create a self-sustaining performance ecosystem. This is Part 2 of our discussion with Kerry Peguero and Liv Wilson from the Learning Enablement Team about their innovative approach. In Part 1 (Episode 30) we covered user-generated content and the use of an ‘orienteering’ approach to induction that builds self-directed learning behaviours. We recommend you listen to Part 1 first.
Here in Part 2 we pull the strategy together by looking at their performance-focussed accreditation program and the technology platform they developed in-house because there wasn’t an LMS on the market that could meet their needs. We also delve into the mindset shift that the learning team has made. Listen to both episodes to get the full picture of this contemporary approach that is shifting how learning happens and the role of learning professionals in the organisation.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources:
https://learninguncut.global/podcast/31/
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Emergent:
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Over the past two years Spark NZ has embarked on an ambitious transformation of learning in order to build a ‘culture of performance.’ Their goal has been to ‘democratise knowledge’ and create a self-sustaining performance ecosystem.
We spoke with Kerry Peguero and Liv Wilson from the Learning Enablement Team about their innovative approach. Over two Learning Uncut episodes we discuss four core integrated elements. Here in Part 1 we cover user-generated content and the use of an ‘orienteering’ approach to induction that builds curiosity, resourcefulness and self-directed learning behaviours
Part 2 (Episode 31) pulls it together by looking at their performance-focussed accreditation program and the platform they developed in-house because there wasn’t an LMS on the market that could meet their needs. Listen to both to get the full picture of this contemporary approach that is shifting both how learning happens and the role of learning professionals in the organisation.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/30/
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Emergent:
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‘Freedom To Learn’ is the evocative title of the organisational learning strategy at Farmers Mutual Group (FMG). This New Zealand rural insurer is moving away from a heavy focus on traditional training to more liberating, empowering approaches over a five-year horizon. Kate Jarvis, the FMG Learning and Capability Manager, discusses how the strategy was developed and their progress as they approach the end of their first 12-month horizon.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/29/
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Emergent:
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“It was a lot of experimenting and working out what is the best process.”
It’s been one year since the Learning Uncut podcast crew took the plunge and hit “publish” on their first episode.
In this edition, editor Amanda Ashby, along with hosts Karen Moloney and Michelle Ockers share how the podcast came to life, the process they have developed for producing a podcast as a virtual team, valuable lessons learned, the oddest places Learning Uncut has been recorded and lots more…
If you are interested taking a “behind-the-scenes” look at Learning Uncut or are thinking about starting your own podcast, this episode is jam-packed full of tips and resources you will want to dive into.
Hosts: Karen Moloney Michelle Ockers & Amanda Ashby
Transcript and related resources: https://learninguncut.global/podcast/28/
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Emergent:
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Introducing eLearning into an organisation is not an unusual thing these days. But doing it the way that Bethanie Aged Care did it is what resulted in a 98% completion rate of their compliance eLearning modules and won them several learning industry awards. In this episode, L&D Manager Danielle Phelan and L&D Consultant Christina Batten talk us through the strategy and approach they and their team used to create the Bethanie Learning Hub, which not only achieved its goal of providing core eLearning education to employees, it left them asking for more.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/27/
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Emergent:
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Do you delete those boring broadcast emails from IT about software upgrades and intranet changes without reading them? This was the challenge faced by the ICT team at University of Southern Queensland. Inspired by entertaining 6 second ‘Vines,’ Sandra Lammas had the idea to create short attention-grabbing videos and weave in important information. As she puts it “they come for the entertainment, but they leave with the message.”
Sandra has been making and distributing these sub-120 second videos every week for four years. She reassures us that it’s okay to be funny, even when the topic is serious. This episode is jam-packed with practical tips on making videos, monitoring engagement and keeping it fresh. Be sure to watch some of the Talk Nerdy videos linked in the shownotes and check out the detailed ‘how-to- resources that Sandra has provided.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/26/
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Emergent:
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Being the CEO of any startup comes with many challenges. But when you have a two-week startup timeframe, a new, geographically dispersed and fast-growing team with a lack of managerial skills, no processes and groups of displaced people and their new communities to support, the word “challenge” takes on a whole new meaning. In this episode, CEO David Keegan talks about how he steered Host International through its first couple of years using a group coaching approach to shape the organisational culture and empower his employees to make decisions and grow into a powerful, effective leadership team. Hosts:Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/25/
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This is a fascinating case study that demonstrates the use of Communities of Practice as a central part of the capability strategy of an organisation. Arup is a 14,000 strong global organisation who design the built environment. Their Skills Networks (a form of Communities of Practice) straddle all their business units and geographies. Kim Sherwin, the Arup University Leader for Australasia, talks about the critical role of Skills Networks, how they function, and how her team supports partners with them to build capability.
Hosts:Michelle Ockers & Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/24/
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Ovolo Hotels are a hospitality group who like to do things differently. As they embarked on a period of rapid growth they saw the need to create an L&D function and onboarded an L&D Manager. Alexandra Lederer joined the business with no department, no team and no experience in hospitality. But what she did have was a background in marketing.
Challenged to be innovative whilst aligning the L&D function with the out-of-the-box Ovolo approach to business, Alex pushed through her comfort zone and created a brand and culture of learning for the business which is most definitely F.U.N. – Fun, Unconventional, Never boring.
Hosts: Michelle Ockers & Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/23/
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What happens when the L&D Manager is also the Marketing Manager? You get to run a learning campaign! In this episode, Megan Power shares her story of using a video learning campaign to upskill retail staff on a new product line. She talks through how they produced and shared videos, used marketing tactics for engagement and used data analytics throughout the campaign to connect with their learners and track the phenomenal sales success. Hosts:Michelle Ockers & Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/22/
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Today we speak with Nic Barry from Domain, an online property technology company, about how they revamped their approach to onboarding. Faced with substantial business growth, their onboarding experience had become inconsistent. Nic describes how they stepped back to look at the onboarding journey and created a more consistent and personalised experience while also improving process efficiency. The needs of many stakeholders were considered to ensure that the approach supported everyone involved. Nic also discusses how the program is monitored, evaluated and maintained. Special bonus – Nic gives a great explanation of Net Promoter Score at near the end of the podcast.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/21/
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Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language? Simon Paton is changing this! Simon talks to us about the strategic shift for the ATO to reinvent itself. A key part of this is building better relationships with taxpayers and other community groups. His work to improve written communication of ATO decisions is making a difference – one microlesson at a time. Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/20/
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Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney. In Tanya Lau’s words “It’s very high pressure, and you've also got to deal with customers as well and learn everything there is to know about that job on the spot.” Transport New South Wales had been seeking solutions to alleviate the stress of route familiarisation on drivers and reduce the business impact. Tanya discusses how she adapted journey mapping from the product and service design domain, to create a visual narrative of the first 6-12 months of a driver’s experience. Hosts:Michelle Ockers & Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/19/
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Arun Pradhan is the creator of the Learn 2 learn app, which he developed to help individuals develop learning skills and organisations to build a culture of continuous learning. After discussing the content and format of the app, Arun talks about the way he used himself as a guinea pig while developing the app. He also provides tips for when an app could be appropriate as part of a learning solution. Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/18/
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Get ready to fire up your Professional Development. This is our first episode for 2019 –Happy New Year. Many people take a break during this period. Often people reflect on the past 12 months and look ahead to the coming year. It’s a great time to update your Professional Development Plan. We are joined by Neil Von Heupt, who spent four years at the Australian Institute of Training and Development supporting the development of learning professionals.
We ask every Learning Uncut guest to discuss the biggest thing they do for their own professional development. In this episode we draw on their responses to this question and throw some of our own experience and practices into the mix. Find ideas, inspiration and resources for your professional development in this Learning Uncut special.
Hosts: KarenMoloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/17/
Podcast information and more episodes: https://learninguncut.global/podcast/
In February this year the Learning Uncut team started recording episodes for the this podcast which went live in June. Since then, there have been 15 published episodes with some great guests covering a wide range of topics and sectors. In this episode, Karen, Michelle and Amanda look back over their first year in podcasting and discuss highlights, insights, learnings and ideas for Learning Uncut in 2019. Hosts: Karen Moloney, Michelle Ockers & Amanda Ashby
Transcript and related resources: https://learninguncut.global/podcast/16/
Podcast information and more episodes: https://learninguncut.global/podcast/
Bruce Love has guided the development of a performance-focussed coaching culture in a call centre environment in the aviation industry, with an impact on operational measures and employee engagement. This has been part of a business transformation program that commenced over three years ago. Being involved up front in redefining the organisation structure and recruitment for key positions was an opportunity to create the foundations for a coaching culture. Bruce discusses what a coaching culture looks like, drawing on his background in the arts. He outlines how his Capability team developed and sustains coaching mindset, skills and behaviours across the organisation. Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/15/
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Communities of Practice are organised groups who engage in learning across a common interest and they can be a valuable resource to individuals for professional development or organisations as a source of knowledge and expertise. Many CoPs are created on the premise that “if we build it, they will come,” but building is just the beginning. Emelia Winter talks to Learning Uncut about how she transitioned a Working Group into a Community of Practice for L&D Consultants at NSW Health. She shares her insights around what has made the community successful, the challenges in running and sustaining a CoP and the benefits it has had for both the members and the organisation.
Hosts: Karen Moloney & Michelle Ockers
Transcript and related resources:
https://learninguncut.global/podcast/14/
Podcast information and more episodes: https://learninguncut.global/podcast/
Social Futures is a social justice organisation whose customers and staff are spread over a vast geographical area. They realised that traditional top down change management approach was a poor fit with the connected culture that they wanted to sustain in a period of rapid growth. In this episode Jem Mills discusses their adoption of an open source or co-created change management approach. He discusses the use of experiential and social learning strategies to design and implement the approach, and the use of reflection as a key part of their organisational practice. Hosts: Michelle Ockers and Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/13/
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Justine Jardine describes the ‘build as you go’ approach that she used to developing a learning solution and resources for software implementation in an Agile project at Coca-Cola Amatil. She found that once she embraced a mindset of iterative change and human-centred design approaches it helped her to create a more sustainable and effective learning solution than in traditional software project environment. Hosts: Michelle Ockers and Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/12/
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The NSW Department of Education introduced a distributed authorship approach with user generated content to support peer-to-peer learning for teachers. Rob Wilkins talks about how the change was rolled out, the challenges and wins and why we, as L&D, need to “let go and let learn.” Hosts:Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/11/
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Digital literacy is not a new concept having been widely researched since the mid-1990s. Yet the definitions remain contested and can extend to include socio-cultural and political dimensions. Current perspectives are willing to accept that digital literacies exist as a plural phenomenon inclusive of information literacy, computer literacy, network literacy, and media literacy. However, it must also address the basic skills required to address new ways of learning and working in an increasingly complex digital environment. The evolving digital capabilities contained in the framework are not about the technology; they go beyond skills sets to be mapped against competency frameworks. They exist at the intersection of people and technology, work and learning. They evolve as an organisation or institution transforms its foundational elements of being in business – how people interact within the organisation, how learning is embedded, how work is organised, and how information is shared. Digital capabilities are both personal and collective; they belong to you and your learning context.
The digital capabilities framework is based on outcomes from doctoral research and developed through engagement with professional educators in organisational learning. It provides guided pathways through scenarios that aim to support people being able to learn and perform effectively in the fast-moving, complex digital world that is shaping new realities of learning.
Hosts: Karen Moloney and Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/10/
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Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program they led at Specsavers. Inspired by insights from market research, the Training and Development team observed retail staff who were delivering a great customer experience and identified the capabilities that they applied. For just one lens type alone the stores that have completed the CREATE program have generated an additional $2million in sales.
Hosts:Michelle Ockers & Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/9/
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Project 100 was the response of Victoria Polytechnic to a State government policy change that eliminated public funding directly to training providers and increased competition in the sector. Gail Bray led this 3-year strategic initiative which radically transformed 100 qualifications following a modern blended learning delivery model enabled by digital technology and focused on skill development, job outcomes, and career progression.
Hosts:Michelle Ockers and Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/8/
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Emma Weber and Marie Daniels discuss the use of a coaching chatbot to support learning transfer following a formal course. Hosts: Michelle Ockers & Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/7/
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Kate Fraser, talks about the use of a Capability Framework as a foundational input to developing an Academy at Standards Australia. She discusses how their framework was developed, how it’s been used and the value it’s created, and maintaining the framework. Hosts:Michelle Ockers and Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/6/
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Renetta and James discuss the adoption of Agile practices by Learning and Development at the Bank of New Zealand. Hosts:Michelle Ockers and Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/5/
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The retail sector has struggled in recent years and employers are looking for different ways to engage with their sales teams to provide a better service to their customers, improve retention rates and ultimately make more sales. In this episode, Denise Meyerson shares a case study of a project which took a different approach to customer service learning and almost overnight resulted in sales targets that hadn't been achieved in the past two years suddenly being achieved and stretch targets that hadn't been achieved or hadn't even been dreamt of were being hit. Hosts:Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/4/
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Tony talks about Westpac's Skills for Life program which aims to help employees develop generic, portable skills that will be valuable to 2025.
Hosts: Michelle Ockers and Karen Moloney
Transcript and related resources: https://learninguncut.global/podcast/3/ Podcast information and more episodes: https://learninguncut.global/podcast/
In this episode our hosts talk to Nicole White from The ID Crowd about their Project “A Normal Day” which was delivered via a podcast series for health practitioners. Nicole talks through why and how they used podcasts for this solution, how they managed their stakeholders to adopt the podcast approach rather than “traditional” self-paced elearning, tips and challenges with using podcasts for learning and some great resources for inspiration and further information.
Guest:Nicole White
Hosts:Karen Moloney & Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/2/
Podcast information and more episodes: https://learninguncut.global/podcast/
In this first episode, hosts Michelle Ockers and Karen Moloney talk about why they started the podcast, what content they will be covering and what listeners can expect to get out of the series. Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/1/
Podcast information and more episodes: https://learninguncut.global/podcast/