The 5 Star Experience Show: Recent Episodes
Christine Hughey
What would you do with an army of raving fans? How would that change your business? Creating a 5 Star customer experience is the best way to create raving fans, stand out from your competitors, and rise to the top of your industry.
On The 5 Star Experience Show you will learn actionable tips and tricks to improve your customer experience and convert your customers to raving fans that leave great reviews and recommend your business to friends, family, and acquaintances.
Owning a business can be lonely, but you don't have to do it alone - Welcome to The 5 Star Experience community!
I believe that small businesses can change the world one community at a time. Listen for how!
Chad Jeffers, guitarist for Keith Urban, Kenny Loggins, and for the last 13 years - Carrie Underwood, takes us behind the scenes of the live music industry. Chad talks about what it is like performing with country music legends to some of the world's largest audiences, and he gives performance tips and strategies on how to create impact on stage to tens of thousands of show goers.
We also talk about many details and people it takes to create the final 5 Star experience of a massive tour like Cry Pretty. From Stage building, to music, to choreography, rehearsal, set up, and tear down, lighting, video, catering, you name it and it travels on tour with the artist. Take a look at what it takes to create an experience that entertains millions.
Purchase Chad Jeffers' book: 25 Notes For The Successful Musician Here https://www.amazon.com/25-Notes-Successful-Musician-Ultimate/dp/0615332056/ref=sr_1_1?dchild=1&keywords=25+notes+for+the+successful+musician&qid=1609905920&sr=8-1
Chad's Course Backstage Notes: https://backstage-notes1.teachable.com/p/backstage-notes
Here is my 2020 wrap up and a look into 2021
There is a segment in the podcast from Bee Evans' Tear Out The Tags podcast. Here is a link to the episode:
https://podcasts.apple.com/us/podcast/29-christmasoverwhelm/id1540639849?i=1000503431489
This episode is a special Christmas interview with Santa. Here at The 5 Star Experience Show, I wanted to create a fun experience for those children that may not have been able to have the traditional Santa / Christmas experience this year due to the pandemic. This is a fun ten minutes. I hope that you enjoy! Please share with your friends and family with small children.
In this Christmas themed episode, I sit down with Jim Daly who is Santa 3 months out of the year. We talk about the joy and magic of playing Santa and go into the business of it as well.
www.jimdalyentertainer.com
Dive into the incredible stories behind JVI Secret Garden's Christmas Experience in Nashville, TN. Owner Derek Johnson tells the stories of how the experience has developed over the past 12 years along with with great business tips that he has picked up along his 24 years in business. This is a great holiday episode, so grab your hot chocolate or egg nog and enjoy this fun episode. [We recommend spiking those drinks because, it is 2020 after all and we've made it to the holidays!]
Check out photos of the Christmas Experience here: https://www.facebook.com/jvisecretgardens
https://jvisecretgardens.com/
Courtney Wisely, owner of Rescue My Maid Service talks about how she pivoted during COVID and now helps business owners create systems and automate tasks in their business.
To sign up for the Tech Foundations and Tools Course: https://courtney-s-school-6e36.thinkific.com/courses/tech-foundations-and-tools Course is on an early bird special sale right now for $397 (normally $597)
To join the "Automate Your Freedom" Facebook group: https://forms.clickup.com/f/161gt-4704/3L0QQYENREAFZBLSK5 Your Subscriber Special: FB group will be half off for the first month ($50 instead of $100)
Wendy Norman from Apt B Photography in Savannah, GA shares how she pivoted her wedding photography business during Covid and is now having her best year ever! She is an Instagram and social media genius and gives us a step by step guide to how to show up on our business pages in a way that creates authentic connection with our followers. Over 75% of her couples find her on Instagram and it is the #1 lead generator for her photography business. This is a can't miss episode for growing your audience!
Follow Wendy on Instagram @aptphoto | https://www.instagram.com/aptbphoto/?hl=en
Check out her website here: https://aptbphoto.com/
Ashley Sutterfield owner of The Local Table food tours and The Gathering Table experience sheds light on how to create connection and community no matter where you are. How can creating solid connections and community help your business?
https://www.thelocaltablenwa.com/
ashley@thelocaltablenwa.com
Brandee Gaar from Blush Events talks about how she grew her event company by 40% during Covid by meeting her customers where they are. She also goes through her best strategies for handling growth and scaling your company successfully.
Brandee is the host of the She Who Dares podcast
https://brandeegaar.com/
To join the waitlist for her mastermind 'The Studio' launching in January 2021 click here: https://brandeegaar.com/studiowaitlist?fbclid=IwAR0L3SzIHmVSsMg8cAp_6xilpjUzPHaUGfFv__wO1LBBRhWfV-O4Ug1M4d8
To join her Reels Mini Course starting on Black Friday click here: https://brandeegaar.com/reelplan?fbclid=IwAR33DfyehxJus0PcXQYrSOhBjMDSrkJEv5nYKzIN-sOGHx2IBOC6hcTqyQs
Dan Cockerell worked at Disney for 19 years and ended his career there as the VP of Disney's Magic Kindom.
Purchase his book 'How's the Culture in Your Kingdom' here
For more information about Dan and his mastermind community called The Perch go to: https://cockerellconsulting.com/
Here are the takeaways from today’s episode:
- Have a guest centric approach - Continuously look at the experience you provide from the guest’s point of view.
- Be Empathetic - Put yourself in your customer’s shoes so that you can see how easy or hard your experience is for your customers. Look at your guest’s needs and give them what they need before they even have to ask for it
- Creating great customer experiences has nothing to do with resources or money - It’s about the standards you put into place and executing on these high standards every single day
- Anyone can create a memorable moment - Make your experience over the top so that it is unarguably the best. Make people want to participate and be there. What people are looking for is experiences
- Give your employees a framework around their position or role but give them the latitude to create their own memorable moments for your customers
- Train Purpose First - Train all new employees on the purpose of your business before anything else. Every employee should have the same purpose which creates alignment and camaraderie in your organization.
- When you’re making big business decisions make sure that you are looking at how it impacts everyone that is impacted from your customers to your employees to your bottom line. If you weight each category based on importance your solution will become clear
- You don’t have to do everything at a world class level - Find out which things your customers care about most and over deliver on those items. Figure out what moves the needle and consistently focus on and improve these things.
- Take away your customer’s pain points - Additionally, can you do this in a way that gives your company even greater wins?
- When you’re implementing something new don’t assume that it will be executed perfectly in the beginning - Always have an immediate recovery plan for when you fall short
- The #1 way to deliver great service regularly at a high energy level is to hire the right people. 20% of your employees are likely creating 80% of your experiences
- Open up the possibilities for your employees - Lead brainstorming sessions with them to come up with fun ways to both reduce the monotony of their job and also enhance your customer’s experience.
- Get outside of your own thinking - Get creative! Give your employees a half day to come up with 10 fun things that you can implement together in your business to differentiate yourself from your competitors. Group up and discuss over a meal - make it special for your employees.
- Don’t discount secondary magical moments
- Value your employees - Find ways to recognize those that are going above and beyond in a way that uplifts them and gives an example of what outstanding looks like to the rest of your team
- Always be proactive - Work to continuously improve even the good things in your business to ensure that they don’t become a problem
- Inspire your employees to take ownership over their role
- Keep the main thing the main thing - “As a leader if you create the right environment for your people you will maximize their ability to deliver over the top experiences for your customers.”
- Go be excellent everyday - Don’t settle for Good or “very good” - All you should care about is excellent!
