Industry Matters - Powered by VGM: Recent Episodes
VGM & Associates
A podcast that delivers business solutions, best practices, government updates, reimbursement advice and more to home medical equipment, complex rehab, home accessibility, mastectomy and women's health providers, as well as orthotics and prosthetics practitioners.
Jeff Kessler sits down with Fanny Schultea, Executive Director of the Live in Motion Foundation and OPGA/Össur's 2025 O&P Woman of the Year. A prosthetist, educator, fellow with distinction, and U.S. Armed Forces veteran, Fanny discusses advancing education, workforce development, and innovation in orthotics and prosthetics — and what it takes to strengthen the future of patient care. Presented by VGM.
Watch on YouTube: https://youtu.be/GxLrDor4dRM
In this episode of Industry Matters, Respiratory Edition, host Boone Lockard, VP of HME, Respiratory, & Wellness with VGM & Associates, sits down with Steve Palmer, General Manager of Kinney Home Care Equipment and Supplies, to discuss their journey transitioning from a traditional oxygen tank model to portable oxygen concentrators (POCs). Steve shares the operational challenges that drove the decision — from emergency tank deliveries to rising costs — and how Kinney used VGM's ROI calculator to build confidence in the financial case. He also talks about the critical role their respiratory clinicians played in gaining referral source buy-in, the efficiency gains they've seen in delivery routes, and what led them to choose Rhythm and the Rhythm Resolve as their POC partner. If you're a DMEPOS provider weighing the tank-to-POC transition, Steve's real-world experience and practical advice make this a must-listen.
Watch on YouTube: https://youtu.be/YfGe1M0Ql6s
In this episode of the Industry Matters Respiratory Edition, recorded live at VGM Heartland 2026, host Boone Lockard, VP of HME, Respiratory, and Wellness at VGM, sits down with Dr. Colleen Lance, Chief Medical Officer at React Health, and Bill Shoop, CEO of React Health, to unpack the seismic shifts in the NIV and ventilation market following the release of the new National Coverage Determination (NCD) for COPD. They discuss what changed in policy, how providers have adapted (or struggled), the role of CO2 requirements and adherence monitoring, best practices for patient care, and what the future of NIV looks like across the full spectrum of chronic respiratory disease. Whether you're an HME provider, prescriber, or manufacturer, this conversation offers practical insights on partnership, education, and navigating change in a rapidly evolving regulatory landscape.
Watch the video version on YouTube: https://www.youtube.com/watch?v=1sKodXo-J5k
In this episode, Lindy Tentinger, President of VGM and Associates, sits down with Alan Morris, Senior Vice President of Strategy and Business Development at VGM, to dig into the annual HME News Benchmarking Survey — one of the most trusted data resources in the DMEPOS space. Alan shares what last year's results revealed about industry growth, the narrowing of payer networks, and the growing urgency around technology investment. He also looks ahead at what this year's survey may uncover, and why the themes of size, scale, and strategic partnerships are more critical now than ever. Whether you're a DME supplier looking to benchmark your operations or a manufacturer trying to understand where the industry is heading, this conversation is packed with insights you won't want to miss.
Take the HME News Benchmarking Survey Now: https://www.hmenews.com/hme-benchmarking-survey
Watch the video version of this podcast on YouTube: https://youtu.be/QVzYDLn9A6o
In this episode of the Industry Matters podcast, Tyler Coulander sits down with Alan Morris to explore what makes the VGM Heartland Conference a must-attend event for the HME and DME industry. As Heartland celebrates its 25th anniversary, Tyler and Alan break down why this year's conference is more relevant than ever — from navigating margin pressure and evolving payer networks to leveraging technology for operational efficiency. Whether you're a business owner, an operator, or an emerging leader, they share why Heartland delivers practical, actionable takeaways you won't find anywhere else. If you're serious about growing your business and staying ahead of the industry's biggest challenges and opportunities, this episode — and this conference — is for you.
Watch on YouTube: https://youtu.be/zW2UrWjREAs
In this episode of IM: Unfiltered, Lindy Tentinger (President, VGM & Associates) and Ike Isaacson (SVP of Government & Regulatory Relations, VGM Group) sit down with Joel Gallion, CEO of Bellevue Healthcare in Washington, for a candid conversation about the urgency of advocacy in the home health and DME industry.
They unpack the real risks behind new payer and TPA models reshaping care delivery — from sole sourcing and network restrictions to the erosion of quality and competition — drawing a stark parallel to what the PBM model did to independent pharmacies.
Joel shares how Bellevue Healthcare went from advocacy bystanders to active champions of change through their state association PAMES, and why he believes the time to act is now, not tomorrow. Whether you're a large supplier or a small independent provider, this episode is a call to step up, get involved, and own your role in shaping the future of the industry.
Watch on YouTube: https://youtu.be/6TTJ4e7ch5g
Ted Metcalf, VP of Clinical Mobility and Accessibility at VGM, sits down with Jason Smith, VP of Sales & Marketing, and Javier Nunez, Director of Business Development, both from MK Battery, to discuss the evolving landscape of power wheelchair batteries and parts. From the true total cost of ownership of gel vs. AGM batteries, to the future of lithium ion in HME, to MK Battery's growing distribution partnership with Rolko USA — this episode is packed with practical insights for U.S. Rehab members looking to cut costs, streamline service repair operations, and get more from their vendor relationships. If you're managing a service repair department, this one's for you.
Watch on YouTube: https://youtu.be/-HamzOlHz_0
Chronic conditions like obesity, diabetes, COPD, and congestive heart failure are reshaping the U.S. healthcare system — and the demand for durable medical equipment along with it. In this episode of Industry Matters, VGM's Tyler Coulander and Alan Morris dig into the data behind America's growing chronic disease burden, what it means for DME providers navigating the shift from hospital-based to home-based care, and why demand for equipment and long-term patient support is more resilient than ever. They also tackle the big GLP-1 question: do drugs like Ozempic threaten CPAP and diabetes equipment markets, or do they actually open new doors? Tune in for a high-level look at the forces driving industry growth — and check out the VGM Industry Insights library for a deeper dive into the data.
Watch the video version on YouTube: https://youtu.be/rwZAg90E3d8
In this episode of Industry Matters, Ted Metcalf, VP of Clinical Mobility and Accessibility at VGM, sits down with Cody Verrett, VP of Sales at Permobil Americas, to explore how Permobil is transforming the complex rehab technology space. Cody walks us through the Permobil Store — a real-time 3D wheelchair configurator that lets ATPs spec out ultralight manual and power chairs, share live visuals with clients, and eliminate costly rework. They discuss Permobil's investment in a state-of-the-art Nashville production facility with robotic welding and automated processes, cutting lead times to just three days for aluminum chairs and ten days for fully custom titanium products. From the integration of PDG tilt-in-space seating to 24/7 ordering and template-based workflows, this conversation covers what's driving efficiency, reducing eval-to-delivery timelines, and helping providers deliver better outcomes for their patients.
Watch this episode on our YouTube channel: https://youtu.be/n4h2_As-dKQ
Tyler Coulander sits down with Alan to break down the biggest themes and takeaways from Medtrade 2026 in Arizona. From the resurgence of competitive bidding and federal anti-fraud initiatives to AI innovation reshaping the DME ecosystem, they explore what these developments mean for providers and the industry at large. They also discuss the record-setting attendance growth, the surge in demand for education sessions, and the advocacy efforts underway to protect suppliers of all sizes. Whether you're a seasoned industry veteran or new to the HME space, this episode offers a forward-looking view of where the DME industry is headed in 2030 and beyond.
View the video version on YouTube: https://youtu.be/U2dBjnT0x_0
Join Tyler Mahncke from VGM & Associates as he sits down with Gene Richtsmeier and Michael Berling from Huntington National Bank to discuss strategic financing solutions for DME businesses. In this episode, they explore critical topics including access to capital, business expansion strategies, mergers and acquisitions, succession planning, and SBA lending options. Whether you're looking to grow your DME business, navigate an acquisition, or plan for retirement, this conversation offers practical insights on building banking relationships, understanding cash flow versus revenue, and preparing your business for long-term success. Perfect for DME providers, HME companies, and healthcare business owners seeking financial guidance in today's evolving market.
Watch the video version of this podcast on YouTube: https://youtu.be/RrzbuqZuNLA
Join Mandi Rodgers, VP of Events at VGM, as she sits down with Heartland Conference leaders Shanon Eckhardt (Heartland Pillar Chair & VP of Special Projects) and Arienne Martinez (Education Pillar & Director of Organizational Development for HOMELINK) to celebrate a major milestone—the 25th anniversary of the Heartland Conference.
In this special Industry Matters podcast, discover what makes Heartland more than just a conference. From the legendary "drunk on kindness" hospitality to practical education sessions led by industry peers, Shanon and Arienne share what attendees can expect at this year's reunion-style event happening June 8-10, 2025, in Waterloo, Iowa.
The conversation explores the power of community and connection that's defined Heartland for 25 years, reveals what's new and exciting for this milestone anniversary (including a special field trip!), and explains how the education tracks balance honoring legacy with preparing for the next 25 years. Shanon and Arienne offer practical tips for first-time attendees to maximize their experience and discuss why AI, leadership, and resilience stories are taking center stage this year. They also share the moments you absolutely can't miss, from keynotes to Farewell at the Farm.
Whether you're a Heartland veteran or considering your first visit, this episode will inspire you to be part of something bigger than yourself. As Shanon says, "You're not just coming to Waterloo, Iowa—you're coming to our home."
Learn more and register at vgmheartland.com.
Join host Boone Lockard, VP of HME, Respiratory, & Wellness at VGM, as he sits down with Matt Stephenson, R&D Manager at Fisher & Paykel Healthcare, to explore the newly launched Nova Nasal mask. With nearly 20 years of experience designing respiratory therapy products, Matt shares the patient-centered research and innovative engineering behind this next-generation nasal mask. Discover the key features that set Nova Nasal apart: the intuitive SwingFit headgear system for easy fitting, RollFit cushion technology that adapts to different nose shapes, and advanced diffuser technology for quieter, more comfortable sleep. Matt discusses how the design team focused on stability, comfort, and ease of use while reducing the mask's footprint by 10% to minimize claustrophobia and improve the user experience. Whether you're a respiratory therapist, DME provider, or sleep therapy professional, this episode offers valuable insights into the latest advancements in OSA therapy and what makes a truly patient-focused mask design.
Join Tyler Coulander and Alan Morris as they break down the key takeaways from the 2026 JP Morgan Healthcare Conference and explore what these industry trends mean for the DME sector. In this episode, they discuss five critical themes shaping the future of healthcare: health systems stabilization and how hospitals are getting back to basics with cost control and operational efficiency, AI's evolution from buzzword to proven ROI in documentation and clinical operations, the resurgence of M&A activity and why strategic partnerships are becoming increasingly important, the impact of GLP-1 medications on diabetes management and sleep apnea treatment, and navigating payer and policy dynamics including Medicare Advantage changes and the One Big Beautiful Bill. Whether you're looking to strengthen health system relationships, invest in AI strategically, or prepare for industry consolidation, this episode provides actionable insights to help DME providers stay ahead of the curve in 2026 and beyond.
Join hosts Lindy Tentinger and Ike Isaacson for candid conversations about the home medical equipment (HME) industry. Each month, they tackle the biggest challenges facing providers—from competitive bidding and Medicare Advantage to annual accreditation and regulatory changes. With bold predictions, practical resources, and a focus on people-first leadership, IM: Unfiltered cuts through the noise to help HME leaders create clarity over chaos. Whether you're navigating policy changes or modernizing your operations, this podcast delivers actionable insights and reminds you that you don't have to do it alone. Brought to you by VGM.
Join Tyler Coulander, Market Strategy Manager at VGM & Associates, and Alan Morris, Senior Vice President of Strategy, as they unpack the financial pressures hospitals face in 2025–2026 and highlight how DME providers can become valuable strategic partners. They break down insights from the Kaufman Hall National Hospital Flash Report, covering rising labor and drug costs, growing uncompensated care, and lingering supply chain challenges. Despite margin stabilization, hospitals still face constraints that affect throughput, length of stay, and readmissions. Tyler and Alan explain why these pressures create major opportunities for DME providers—especially during the crucial transition from hospital to home—where timely, reliable equipment delivery can reduce readmissions, support efficient discharges, and help manage variable costs. Whether you work with discharge planners or want to strengthen health system partnerships, this episode delivers clear insights into what matters most to hospital referral partners.
In this episode of Industry Matters: IM Unfiltered, host Lindy Tentinger, President of VGM & Associates, sits down with Ann Thomas, VGM’s Director of Learning and Development and Emerging Technology Education, to explore the often-overlooked people side of AI. While most organizations focus on technology and ROI, true success with AI depends on how people understand, embrace, and use it. Ann shares practical insights on change management, building trust, addressing job security fears, and tailoring AI training to different teams. Whether you’re a leader, manager, or frontline employee, you’ll discover actionable strategies to make AI a partner—not a threat—in your workplace. Tune in for real talk, relatable stories, and expert advice on leading your team through the AI revolution.
In this episode of the Industry Matters podcast, hosts Tyler Coulander and Alan Morris explore the rapidly changing payer landscape and its impact on the Durable Medical Equipment (DME) industry. Get the latest insights on Medicare Advantage, private insurance, and Medicaid, and learn how these shifts could affect your business strategy.
What you’ll learn in this episode:
- The latest trends in Medicare Advantage enrollment and projections
- How payer decisions are influencing DME providers
- The importance of understanding and adapting your payer mix
- Actionable steps for building strong relationships with key payers and referral partners
- What to watch for in the DME industry in the coming years
Whether you’re a DME provider, healthcare professional, or industry stakeholder, this episode of Industry Matters delivers valuable information and practical takeaways to help you stay ahead in a dynamic market.
If you found this episode helpful, please like, share, and subscribe for more insights from Industry Matters!
In this episode, we dive deep into the evolving world of HME resupply with Kevin Myers, Account Manager at Brightree, and Boone Lockard, VP of Clinical Services at VGM & Associates. From the traditional resupply methods to advanced automation, our guests unpack the operational impact of modernizing resupply programs. Learn how to optimize your business without spending a dime, identify your ideal resupply customer, and explore innovative strategies like direct mailers and Brightree’s Resupply Essentials and Complete offerings. Whether you're a small DME or scaling up, this conversation delivers actionable insights to elevate your resupply metrics and streamline your workflow.
In this episode of IM: Unfiltered, Lindy Tentinger, President of VGM & Associates and Ike Isaacson, SVP of Government & Regulatory Relations with VGM Government dive into the incredible impact one person can make—yes, that one is YOU. Join us as we challenge you to turn intention into action and share the stories that move us all. Whether it's going the extra mile for a patient or supporting a family in a moment of need, your story matters. These are the moments that fuel advocacy, connection, and purpose.
We'd love to hear how you are being real and making an impact. Share your story with us.
PowerOfOne #IMUnfiltered #HealthcareHeroes #PatientStories #AdvocacyInAction
In this episode, join Matt Edwards, CEO, GEMCO Medical and Heather Trumm, Partner Account Manager, VGM & Associates, as they explore the latest advancements in Continuous Glucose Monitoring (CGM) technology—from extended wear times to new pump integrations—making diabetes management easier and more effective for patients. We also unpack what these tech shifts mean for Home Medical Equipment (HME) providers, who are increasingly seen as the go-to experts in diabetes care. Learn how HMEs can strengthen patient relationships, support physicians, and grow their CGM business through best practices, strategic partnerships, and high-touch service models. Whether you're navigating market saturation or scaling operations, this conversation delivers actionable insights for forward-thinking providers.
This episode dives into the evolving landscape of the Durable Medical Equipment (DME) industry, where market growth is being driven by rising patient volumes and shifting care preferences. With demand projected to surge through 2033, the conversation explores how providers are adapting to meet the needs of a more dispersed and aging population.
We discuss the increasing reliance on home-based care solutions, fueled by both patient preference and systemic healthcare shifts. From mobility aids to remote monitoring technologies, DME is playing a critical role in enabling care outside traditional clinical settings. The episode also touches on the implications for suppliers, payers, and care teams, and what strategic moves are necessary to stay ahead in this rapidly expanding market.
Join host Cindi Petito as she sits down with Dennis Henry, Lowe’s National Account Manager, and Drew Aalderks, VGM Live at Home Member Account Manager, to explore the exclusive Lowe’s Pro programs available to VGM members. Discover how to access special discounts, maximize your rewards, and ensure your account is set up for success. Whether you’re a new or existing member, this episode covers everything you need to know about unlocking savings, understanding the legacy program, and making the most of your Lowe’s partnership.
In this episode of Industry Matters, Alan Morris, SVP of Strategy at VGM & Associates, and Tyler Coulander, Market Strategy Manager, dive into the Medicare Shared Savings Program (MSSP) and its implications for the DME industry. They break down the data, highlight key trends, and share strategic insights into how the evolving healthcare landscape presents new opportunities for VGM members.
In this podcast, Connectify HR, a trusted vendor partner, shares how they support organizations through informal, no-pressure conversations. Whether you need to brainstorm, ask questions, or simply talk through a concern, they’re here to help.
Listen in and learn how Connectify HR is making it easier to focus on the work that truly matters.
We’re excited to introduce IM: Unfiltered — a fresh podcast series designed just for our VGM community. 🎙️
Tune in for real conversations around leadership, innovation, and industry buzz, hosted by a powerhouse voice in HME: Lindy Tentinger, President of VGM & Associates. Joining her this week is Ike Isaacson, SVP of Government & Regulatory Relations with VGM Government.
In this episode, Craig Douglas, SVP of HME, Respiratory, & Wellness at VGM, is joined by Melanie Ewald, VP of Payer Relations and Reimbursement, and Kim Cuce', Director of Business Optimization, to tackle one of the biggest challenges in the HME industry: closed payer networks. They share practical strategies for navigating out-of-network situations, working with third-party administrators, and pursuing single case agreements, while emphasizing the importance of clear patient communication, understanding reimbursement, and knowing, understanding, and keeping copies of your contracts.
In this edition of Industry Matters, Tyler Mahncke, SVP of Clinical Mobility & Accessibility with VGM & Associates, engages in a compelling conversation with Gene Richtsmeier, Vice President at Huntington National Bank, and Michael Berling, Vice President, SBA Senior Development Officer at Huntington National Bank. The episode delves into SBA Lending Explained: How Financing Can Help Your Business, covering various types of loans such as 7(a) loans, main street deals, and lending for acquisitions. Listeners will gain insights into the practical uses of these loans, the application process, and how to prepare for meetings with SBA lenders. The discussion also highlights why SBA financing is a preferable option compared to traditional financing and its relevance to the HME industry.
- Different types of loans, including 7(a) loans, main street deals, and lending for acquisitions
- What they can be used for them
- What’s involved in application and how to prepare to meet with an SBA lender
- Why SBA financing would be a good option as opposed to traditional financing
- How this applies to the HME industry
Join hosts Ronda Buhrmester and Kim Cuce from VGM as they discuss the lingering impacts of the COVID-19 pandemic on healthcare regulations and policies, specifically for Medicare and other insurance guidelines. This episode covers updates on the five-year rule for patients who initially qualified under pandemic flexibilities, advice on managing patient equipment replacements, and the ongoing use of telehealth services. Stay informed with essential tips on running operational reports, proactive patient communication, and ensuring compliance with current healthcare policies.
Show Notes:
https://cgsmedicare.com/jb/pubs/news/2025/04/cope175580.html
https://med.noridianmedicare.com/web/jddme/education/national-dme-mac-education/continued-use-of-modifier-cr-and-covid-19-claim-narrative
During this episode of the Industry Matters podcast, Ronda Buhrmester, Senior Director of Payer Relations and Reimbursement at VGM & Associates and Noel Neil, Chief Compliance Officer at ACU-Serve, delve into the complexities of lymphedema compression therapy as a DME benefit. They discuss essential compliance and documentation requirements, market analysis, recent HCPCS code updates, and the challenges and opportunities within the Medicare Advantage space. They also provide valuable insights on managing product categories, maintaining compliance, and the implications of billing upgrades. If you're considering adding lymphedema compression to your offerings or you already provide compression, this episode provides crucial information and actionable guidance to ensure you navigate this space successfully.
Resources:
https://cgsmedicare.com/jc/education/lymphedema_compression.html
https://cgsmedicare.com/jc/pubs/news/2023/12/cope147943.html
https://med.noridianmedicare.com/web/jddme/dmepos/lymphedema-compression-treatment
In the 5th episode of the “5 Pillars of Wound Care” series, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, explore strategies for building your referral network using your existing referral base and patient population. The episode also covers setting expectations with referral sources and offers tips on keeping them accountable to the rules and regulations you’ve established. Additionally, Heather and Amanda provide insights into training your referral sources, including conducting in-services, what topics to cover, and how to creatively approach training and education.
Tune in to learn how to strengthen your referral network and enhance your wound care program!
In this edition of Industry Matters, we learn about "So Every BODY Can Move," an initiative to create equitable and life-changing access to prosthetic and orthotic care for physical activity.
Nikki Grace, Director of OPGA, interviews Nicole Ver Kuilen, Director of Impact Campaigns for the Amputee Coalition and Campaign Lead for "So Every BODY Can Move," and Sheryl Sachs, MSPO, CPO, and lead advocate for Maryland's "So Every BODY Can Move." Together, they discuss the importance of "So Every BODY Can Move," its formation in Iowa, and its impact on the O&P community. This initiative ensures that every person, regardless of their circumstances, has the opportunity to live an active and fulfilling life.
In the 4th episode of the “5 Pillars of Wound Care” series, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, delve into the essential training for HME staff in wound care. This episode covers what a comprehensive training program would entail for both your referral sources and internal staff. Key topics include disease state training, product category training, and referral and patient engagement training. Gain insights into the importance of clinical training, wound terminology, product category training for your HME staff, and the distinct training needs for sales/marketing teams and resupply staff.
Resource
The Wound Care Manual is exclusively available to VGM members on our members-only portal.
In this episode, Zach discusses the straightforward integration and significant benefits of high flow therapy using an asymmetric cannula with patients. He suggests starting with patients who are non-compliant with other therapies, highlighting the ease of implementing a Duet cannula for those already using high flow setups. Join Boone and Zach for valuable insights into optimizing patient care through innovative therapy solutions.
In this edition of Industry Matters, Shelby Graveman, Sr. Director of Customer Success at VGM & Associates, interviews Kyle Neese, Sr. Account Executive at ACU-Serve. Together, they explore the hottest topics in the HME industry, offering insights on how providers can effectively navigate daily challenges. They discuss the essential resources ACU-Serve provides, including payer relations support and the importance of root cause analysis for optimizing workflows and system performance. Additionally, they highlight how technology and trend reporting can enhance your business and emphasize the critical role of monthly recurring revenue for financial health. Join us as we delve into common growth challenges faced by HME companies and share strategies to increase revenue through technology and outsourcing solutions. Whether you're looking to scale your business or streamline operations, this podcast offers valuable tips and expert advice to help you succeed in the dynamic HME landscape.
In the 3rd episode of the “5 Pillars of Wound Care” series, hosts Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, dive into the essentials of establishing effective vendor partnerships. They explore strategies for simplifying the process of developing and identifying the right vendor relationships for your business. Heather and Amanda also discuss how to leverage the resources that vendors offer to maximize your success, and how to utilize your relationships to help generate leads together. A lot of these concepts not only work with surgical dressings, but also can apply to HME, DME, respiratory and more.
In today's episode of Industry Matters, Alan Morris, SVP of Strategy, VGM & Associates, and Tyler Coulander, Market Strategy Manager, VGM & Associates, explore key trends, from improving access to care and addressing staffing shortages to adapting to shifting consumer preferences, and financial pressures. Gain valuable insights and strategies to navigate the evolving healthcare landscape and enhance your understanding of the DME industry's impact.
In today's episode of Industry Matters Boone Lockard, VP of Clinical Services; Ronda Buhrmester, Sr Director Payer Relations & Reimbursements; Zach Gantt, CEO, Encore Healthcare; and Ray Gregg, VP of Sales and Business Development, Encore Healthcare; dive into the latest updates on the National Coverage Determination (NCD) for ventilators, focusing on the new policy changes and their implications for COPD patients.
CMS has 60 days to review comments which means the final comments should be released by June 9th.
Submit Comments Here:
https://www.cms.gov/medicare-coverage-database/view/ncacal-tracking-sheet.aspx?ncaid=315
In the second episode of the “5 Pillars of Wound Care” series, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, return to delve into the development of your surgical dressings program. They cover essential components such as the Surgical Dressings LCD, the importance of formulary development, and the order process, including the resupply aspect. This may be the most crucial step of your wound care program development- you won’t want to miss this episode!
In this episode of the Industry Matters Podcast, Respiratory Edition, we welcome Bill Shoop, CEO of React Health, and Boone Lockard, VP of Clinical Services. They discuss the significant progress React Health has made over the past 12 months, addressing common misconceptions, company growth, and their unique culture. Learn about the enhancements to their product portfolio, strategic investments, and how React Health stands out in the sleep and respiratory care industry.
In today's episode of Industry Matters, Ike Isaacson, SVP of VGM Government & Regulatory Relations, breaks down the latest developments in government policies affecting the DMEPOS industry and how the VGM Government Relations team is leading the charge in ensuring the industry's voice is heard.
This episode of the Industry Matters Podcast is the first in a five-part series, the Five Pillars of Wound Care: Identify Market Needs. Join industry experts, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, as they discuss how to determine if the wound care market is right for your business, the industry landscape, profitability, and more.
Resources:
- Wound Care Guide: Determine if the wound care category is right for your business
- Wound Care Manual: Comprehensive manual on the wound care industry including, an introduction to the industry, product overview, setting up a marketing plan, and additional resources
- VGM Market Data: See who's billing for wound care HCPCS codes or where those referrals are going
In this episode of the Industry Matters Podcast - Respiratory Edition, Boone Lockard, VP of Clinical Services at VGM & Associates, sits down with Chris Abad, Product Manager at Fisher & Paykel, to discuss the innovative Nova Micro mask. Tune in to learn about the mask’s design process, key features inspired by user feedback, and customer reception. Don’t miss this insightful conversation on the future of respiratory care!
In this Respiratory edition of the Industry Matters podcast, Boone Lockard, VP of Respiratory. chats with Trey Holterman, Co-Founder and CEO of Tennr, and Trevor Danley, Executive VP of Operations at Total Medical Supply. They delve into the transformative journey of Tennr, a cutting-edge intelligent automation platform. Tune in to hear about their innovative solutions, the evolution of their partnership, and the exciting advancements on the horizon for Tennr and the healthcare industry.
Join Mike "Ike" Isaacson, SVP of Government Relations at VGM Group, and Amie Barone, Chief Operating Officer of ACU-Serve, as they discuss how ACU-Serve is transforming the healthcare operations landscape. In this episode, Amie highlights the innovative ways ACU-Serve helps HME providers optimize their businesses, including software optimization, payer compliance, staffing solutions, intake optimization, and much more.
Discover how ACU-Serve combines cutting-edge technology with a commitment to transparency and tailored solutions to drive financial success for healthcare providers. Amie shares success stories, actionable advice, and insights into the future of healthcare operations, from leveraging AI and RPA to predictive analytics and robust compliance measures. Whether you’re navigating payer challenges or looking to enhance patient care, this episode is a must-listen for anyone seeking to optimize their business and achieve sustainable growth.
In this edition of the Industry Matters podcast, Heather Trumm, Director of Wound Care, at VGM & Associates talks to Trish Skiendziel, Director, Market Access, Nestle Health Science, about value-based care. As payers reduce reimbursement rates, they are looking to providers to prove their worth. Listen in as Heather and Trish talk about this large topic, how HMEs can prove their worth, why it's important to combat declining reimbursement rates, and what resources are available to our members.
Resources Referenced for our VGM Members
VGM Government Relations Team
VGM members-only portal with resources and tools for providers
Enteral Guide for entering the market as an HME provider
Nestlemedicalhub.com - resources available that showcases the value of the intervention with specialized nutrition and the impact on outcomes and Cost of Care Resources For Payers: Malnutrition | Nestlé Medical Hub
AAHomecare Enteral Infographic and Value of HME
AAHomecare Enteral White Paper
Nestle Toolkit to Take to Their Payers - contact your Nestle Representative
AAHomecare Advocacy
In this edition of the Industry Matters podcast, Heather Trumm, Director of Wound Care, talks with Jesi Stracham and Bri Paauwe, brand ambassadors for Wellspect. They discuss their health journeys and their successful search for user friendly catheters and a new product that makes bowel management easier for those with spinal cord injuries.
In this Respiratory edition of the Industry Matters podcast, Boone Lockard, VP of Respiratory chats with Chris Abad, Product Manager, Fisher & Paykel Healthcare, about Obstructive Sleep Apnea (OSA), treatment, and their new product, F&P Solo Pillows.
In this edition of Industry Matters, Respiratory Edition, Boone Lockard, VP of Clinical Services with VGM & Associates, talks with Michelle Douek, Product Manager with Fisher & Paykel, about respiratory humidification, when it's needed and the latest humidification product innovation from Fisher & Paykel. Listen in as they discuss what humidification is, when it's needed, and the new F&P my820 System and it's applications.
In today's episode of Industry Matters, Jim Greatorex, VP of VGM Live at Home, discusses Alisa Brownlee's company, ALS at Home. Listen as they talk about her amazing work, the challenges of working with ALS patients, and interactions with the home access industry.
Listen to Ike Isaacson, SVP of VGM Government Relations, and Brian Leitten, Leitten Consulting, discuss Brian’s latest findings related to DME investment and their outlook on competitive bidding.
In this U.S. Rehab edition of the Industry Matters podcast, Ted Metcalf, Director of Business Development, for U.S. Rehab talks all things seat elevation for Group 2 non-complex power wheelchairs with Dan Fedor, Director of Education and Reimbursement for U.S. Rehab, and Bret Tracy, VP of Sales for Merits. They discuss codes, prior authorization, fee schedules, and more.
In this episode of Industry Matters, Respiratory Edition, Boone Lockard, VP of Clinical Services, discusses humidified high flow and how it can positively impact COPD patients. Zach Haynes, Market Development Manager - Airvo from Fisher & Paykel discusses some challenges that homecare and long-term care clinicians face and how humidified high flow therapy has helped alleviate some of these issues.
Most people keep an eye on their personal health to make sure they are operating at peak levels. So why wouldn't you do the same for your business? Listen in as Ronda Buhrmester, Senior Director of Payer Relations and Reimbursement and Kim Cuce, Director of Business Optimization about VGM & Associates newest program, Revenue Cycle Strategies.
In today’s episode of Industry Matters, Jim Greatorex, vice president of VGM Live at Home talks with Cindi Petito, occupational therapist and owner of CHAS Consulting, about best practices for collaboration between home access professionals and medical communities to enhance the next level of care.
In today's episode of Industry Matters , Dave Lyman, SVP of Sales, discusses the future of VGM & Associates with new president, Lindy Tentinger. Listen as they talk about opportunities, challenges, and how VGM plans to disrupt traditional paradigms to influence the continuum of care.
In today's episode of Industry Matters , Respiratory Edition – In today's episode, Boone Lockard, VP of Clinical Services with VGM & Associates talks with Greg Apostolou, President and CEO, and Elliot Campbell, EVP and Chief Commercial Officer with Trace Medical on their new myTrace device and how this device can be integral in high-value asset tracking and inventory management. They also discuss ventilator rentals and biomed services.
In today’s episode, Dave Lyman, Senior Vice President of Sales for VGM & Associates talks with our vendor partner, Direct Supply. Dave and Nick Bush, Director of Business Development for Direct Supply, discuss supply chain reliability, creating outrageous customer service, and the importance of innovation and technology.
In today's episode of Industry Matters, U.S. Rehab edition, Tyler Mahncke of U.S. Rehab discusses a new partnership between MK Battery and Rolko. By formulating this new partnership, U.S. Rehab members will now be able to order wheelchair parts through MK Battery, which is a cost and time savings for complex rehab providers.
Welcome to Industry Matters, in today’s product spotlight, Adam Miller, president of OGPA talks with supplier partner TriOx about one of their innovative products, ROSS.
Use code: OPGA2024, to receive a discount on ROSS. If you have any questions reach out to info@cleanwithross.com.
In today’s episode Heather Trumm, Director of VGM Wound Care talks with Linda Murray from Abbott Nutrition about the important role nutrition plays in wound healing and how a simple drink can help heal wounds. They talk about the different types of food groups to include, how much water is needed, and much more.
Additional Resource:
- Patient Education - Support Wound Healing Through Nutrition
- Juven Decision Tree
- Juven Sales Brochure
- Nutrition to Support Your Wound Healing Blog
In today’s episode Tyler Mahncke, V.P of U.S. Rehab sits down with one of the top complex rehab technology providers in the U.S. along with Dr. Viswanathan, Founder and CEO of Braze, as they share stories about the success of this growing smart technology for power and manual wheelchairs. We chat a bit about how this has impacted their businesses, how satisfied their clients have been, how this technology has protected the health and safety of their clients and lastly, Braden shares some personal stories about his father and how this technology could have helped lengthen his life had he had access to smart wheelchair technology.
In today’s episode, VGM Live at Home’s vice president, Jim Greatorex talks with Rick Lair from Challenge Specialties about bank trusts and how they impact home accessibility clients and home modification companies.
In today’s episode Tyler Mahncke, V.P of U.S. Rehab sits down with Caleb Polley, the CEO of Cubby Beds, one of the most innovative and fastest growing companies in CRT, as they share stories about the success of their life changing bed solution for children with special needs. We chat a bit about how Caleb got into the home medical industry, some of the hardships he had to work through early, how Covid may have created a tailwind in their business, the incredible features that their bed has, and even gives us a sneak peek into the future of the company.
In today’s episode, VGM’s Craig Douglas and Ronda Buhrmester talk about the importance of taking action to pass Bill S1294 which would extend the 75/25 blended rate from the Cares Act. Listen as they explain why this is necessary and what you can do to help!
In today’s episode Boone Lockard, Director of VGM Respiratory talks with Encore Healthcare and MedSouth Inc about their partnership and the positive outcomes MedSouth Inc has seen using Encore’s Nexus Software and Program. You won’t want to miss this amazing story of how MedSouth Inc is changing people's lives.
In today's episode, Mandi Joyner, Senior Director of Marketing at VGM & Associates. talks with 3 of our payer, billing, and reimbursement experts; Ronda Buhrmester, Dan Fedor, and Craig Douglas about the end of the Public Health Emergency, or PHE and what that means for our members. Thank you all for taking time out of your hectic schedules to discuss this important topic.
In today's episode of Industry Matters, Mandi Joyner discusses all things wound care with the Director of Wound Care, Heather Trumm, and Ronda Buhrmester, Sr. Director of Payer Relations and Reimbursement. They walk through billing, intake, wound care categories, and much more!
In today’s episode, Adam Miller, president of OPGA, talks with Jeff Brandt, of Brandt Ventures, about the Limb Loss and Preservation Registry and the progress they’ve seen in the last year. They discuss the importance of the outcomes program in providing evidence-based care in the O&P profession.
In today’s episode, Mandi Joyner, Senior Director of Marketing for VGM & Associates, as well the Marketing Pillar for Heartland Conference talks with other members of the Heartland Conference planning committe about what to expect for 2023! She is joined by Jill Blaser, Heartland Chair; Kayla Mahler, Education Chair; and Samantha Doering, Events Chair.
In this episode of Industry Matters, Alan Morris, Director of Research and Strategy for VGM Government Relations, and John Gallagher, VP of VGM Government Relations, talk with Brian Leitten from Leitten Consulting, about a new study, "OIG Recommends 'High Risk/Low Reward' Strategy on Intermittent Catheters." The study looks at concerns and costs associated with reducing access to urinary catheters.
In today’s episode, Ronda Buhrmester, Sr. Director of Payer Relations and Reimbursement for VGM Government Relations, and Mandi Joyner, Sr. Director of Marketing, continue their three-part series. In this second episode, they talk about medical records, delivery, and ongoing need, including drop-shipping and remote setups.
In today’s episode, Ronda Buhrmester, Sr. Director of Payer Relations and Reimbursement for VGM Government Relations, and Mandi Joyner, Sr. Director of Marketing, kick off a three-part series. In this first episode, they talk about the intake process and ordering and how to help make this process as smooth as possible.
In today’s MUST listen to the episode, Mandi Joyner, Senior Director of Marketing, talks with Ronda Buhrmester, Senior Director of Payer Relations and Reimbursement for VGM Government Relations, and Kelly Grahovac, General Manager for the van Halem Group, about how the Mississippi River is playing a role in the changes to the DMEPOS provider enrollment and what, if anything, you need to be doing.
Helpful Links:
Medicare revalidation list: https://data.cms.gov/tools/medicare-revalidation-list
NPE West: https://palmettogba.com/palmetto/npewest.nsf
NPE East: https://www.novitas-solutions.com/webcenter/portal/DMEPOS
Site visit checklist: https://www.palmettogba.com/palmetto/nsc.nsf/DIDC/AFQLMT4106~Supplier%20Enrollment~Standards%20and%20Compliance
In today’s episode, Jim Greatorex, VP of VGM’s Live at Home talks with Gabrielle Welter, Strategic Business Development Manager at AAG. They talk about how people can use reverse mortgages as funding resources for home accessibility projects.
In today’s episode of Industry Matters, Miranda Murphy, with VGM Therapy speaks with Greg Guinter, the Director of Therapy and Rehab Sales for Medline. They talk about the changing landscape of healthcare, the challenges healthcare systems are facing as they relate to physical therapy, occupational therapy, and speech therapy service providers, and the evolution of innovation and technology in the therapy space. They will be discussing ways to help you find solutions.
In today’s episode of Industry Matters, Mandi Joyner, Senior Director of Marketing for VGM & Associates, talks with Nikki Jensen, VP of Essentially Women, the women’s health division here at VGM. They are talking about the launch of the new Lily Program.
In today’s episode of Industry Matters I talk with VGM’s Ronda Buhrmester, Senior Director of Payer Relations and Reimbursement about CMNs, LCDs, CPAP Policy changes, National Coverage Determination...in short, helping you understand how to get paid faster and keep your money. Ronda, thank you so much for being here today, please introduce yourself.
In today’s episode of Industry Matters Boone Lockard, Director of VGM Respiratory talks with Chief Commercial Officer for Trace Medical, Elliot Campbell about Trace Medical’s history and growth to the ventilator rental company in the U.S., how they navigated COVID-19, and why you should be looking to Trace Medical to help optimize inventory, take advantage of asset flexibility, and increase EBIDTA margins.
In this episode of Industry Matters, John Gallagher, VP of Government Relations and Mark Higley, VP of Regulatory Affairs for VGM & Associates talk with Brian Leitten, CEO of Leitten Consulting about a recent study looking at three additional categories for building a case for additional Medicare and Medicaid investment.
Read the Full Study
Visit VGMGOV.com
In this episode of Industry Matters we continue our series for our OPGA community. In this edition of “Women Leaders in O&P,” Ashlie White, OPGA’s O&P 2021 Woman of the Year and Director of Health policy and Strategic Alliances for AOPA, talks with Kelly Gies, COO and Partner of Cornerstone Prosthetics and Orthotics. They discuss the importance of data and analytics, cost indexing, insurance contracts and if they are helping your business be profitable, and much more.
In this episode of Industry Matters Barry Thwaits, VP of Business Development for VGM & Associates talks with Adam Clark, Business Development Consultant for Post-Acute Care at Philips about long-term and post-acute care opportunities for providers. They analyze the business opportunity, reimbursement, and the resources needed to get into this growing market.
In this episode of Industry Matters, OPGA president, Todd Eagen, talks with Dr. Kenton Kauffman of the Mayo Clinic about the Limb Loss and Preservation Registry. They discuss the importance of the outcomes program in providing evidence based care in the O&P profession.
In today’s episode of Industry Matters we are talking about the upcoming Heartland Conference which is quickly approaching! June 13-15 VGM will hold its annual premier educational conference. And that is right here in our hometown of Waterloo, Iowa. Joining me to talk about Heartland Conference are Committee Chair, Jill Blaser and Education Pillar, Kayla Mahler.
In this episode of Industry Matters Mandi Joyner, Director of Marketing Strategy and Communications for VGM & Associates, talks with Mark Higley, VP of Regulatory Affairs for VGM Government about succession planning. Mark recently wrote a guide, “Succession Planning: Identifying What is Next for Your Business and How to Make it Happen,” to help members plan for the future. This podcast has common mistakes made, how to avoid to them, and best practices.
Click HERE for the Succession Planning Guide
Mark Higley Cell Phone: 319.504.9515
On today’s episode of Industry Matters we continue our series for our OPGA community. In this edition of “Women Leaders in O&P,” Ashlie White, OPGA’s O&P 2021 Woman of the Year and Director of Health policy and Strategic Alliances for AOPA, talks with Lesleigh Sisson, owner of O&P Insight. They discuss the importance of thorough and timely documentation to ensure proper reimbursement, challenges with same and similar devices, tips for your business, and much more.
In this episode of Industry Matters, Senior Director of Payer Relations for VGM Government, Ronda Buhrmester, and Dan Fedor, Director of Reimbursement and Education for U.S. Rehab, talk about lists - the master list, prior authorization, face to face, and written order prior to delivery. They cover the differences between the lists, recent changes with codes being added and removed from lists, the timing of additional changes, and what all of these updates mean for your business.
Standard Documentation Requirement Policyhttps://www.cms.gov/medicare-coverage-database/view/article.aspx?articleid=55426
MLN SE 20007https://www.cms.gov/files/document/se20007.pdf
UPCOMING WEBINAR
Whaaaaat - CMS Announces the Codes on the Master List, Required List, and Those
March 24, 2022
1:00 PM Central
https://attendee.gotowebinar.com/register/795866519440662799?source=podcast
We are very excited to be launching a new podcast series on Industry Matters for our OPGA community, “Women Leaders in O&P.” In this series, Ashlie White, OPGA’s O&P 2021 Woman of the Year and Director of Health policy and Strategic Alliances for AOPA, interviews other women leaders in the orthotics and prosthetics profession. In this first episode, Ashlie talks with Nikki Grace-Strader, the incoming fellow for NAAOP.
In this episode of Industry Matters, VP of Payer Relations for VGM Government Relations, Craig Douglas, talks with Market Sales Director for VGM Vendor Partner, Medline, Sal Grillo, about the impact from supply chain challenges, rising costs and stagnant reimbursement rates, shipping delays, workforce shortages, and how Medline is working to combat these issues.
In this episode, Mandi Joyner, Director of Marketing and Communications at VGM & Associates talks with Ronda Buhrmester, Senior Director of Payer Relations and Reimbursement at VGM Government Relations about the changes coming to the oxygen equipment medical policy and how the renewed PHE continues to impact waivers.
- Note: Since this recording, the PHE was renewed on January 14, 2022 for an additional 90 days. More information is available here.
Additional Resources[Webinar] Live Chat with Ronda - Reviewing the PHE WaiversPublished in Billing & Reimbursement on January 20, 2022Click here to view the recording.
[Webinar] New Oxygen NCD - Let's Discuss What This Means!
Published in Respiratory on October 01, 2021
Click here to view the handout.
Click here to view the recording.
Vlog: New Oxygen NCD
Vlog: Update to Prior Auth List and F2F/WOPD Requirements
NCA - Home Use of Oxygen and Home Oxygen
New Oxygen Decision Memo for NDC
In today’s episode of Industry Matters we talk with Brian Leitten, CEO of Leitten Consulting, John Gallagher, VP VGM Government Relations, and Mark Higley, VP VGM Regulatory Affairs about an updated study, “Competitive Bidding - A Decade Focused on the Wrong Prize the Case for Medicare Investment in DME in 2021.” This study looks at how investing in DME instead of trying to control distribution, specifically in regard to Chronic Obstructive Pulmonary Disease (COPD), Obstructive Sleep Apnea (OSA), and falls, could save the government billions of dollars, as well as allow for more providers and greater care of beneficiaries.
The study can be found here: https://www.vgmdclink.com/uploads/Document-Library/61cb718f762181b1af06911ee8dfef04.pdf
In today’s episode of Industry Matters, Heather Trumm, director of VGM Wound Care, talks with Dr. Nancy Collins, a Registered Dietician about the role nutrition plays in wound healing. Listen as they discuss how important protein and vitamin C and D are in the healing process, what other foods and supplements need to be considered, overcoming objections to nutrition in wound healing, and advice for patients dealing with hard to heal wounds.
https://drnancycollins.com/
https://www.vgm.com/communities/hme/wound-care/
In today’s episode of Industry Matters, Heather Trumm, director of VGM Wound Care, talks with Howie Morrison, owner of Aurora Manufacturing about increasing your revenue stream by adding Group 3 Fluidized Therapy Beds to your offerings, referral sources, and what dealers need to know if they are interested in this category.
Contact Information:
howiemorrison@aol.com
704-490-0691
http://auroramfg.com/
Heather.trumm@vgm.com
In this episode of Industry Matters, Mandi Joyner, director of marketing and communications for VGM & Associates, talks with president of the Van Halem Group Wayne van Halem and sales manager for GEMCO, Joseph Ault about CGM audits, qualifications for reimbursement and documentation, as well as the opportunities in the diabetic market.
In today’s episode, VP of Essentially Women, Nikki Jensen talks with Jolly Rechenberg, partner, chairmen, and co-CEO of American Breast Care (ABC) about the start of ABC, the importance of communication and feedback in the product development process, custom breast prothesis, and why the rose is much more than just a logo to American Breast Care.
In today’s episode, VP of Sales for VGM & Associates, Dave Lyman talks with CEO of Encore Health Care, Zach Gantt about the importance of respiratory outcomes in the DME world and how Encore can help manage patients, not devices. They also talk about building out individual care plans, managing populations of patients, and partnering with hospitals. www.encorehc.com
In today’s episode, VGM and Associate's VP of Sales, Dave Lyman, talks with Founder and CEO of Circadiance, David Groll, about a new infant monitoring technology and program. They also discuss why all DMEs should be providing infant monitoring. www.circadiance.com
In this episode of Industry Matters Mandi Joyner, director of marketing and communications for VGM & Associates, talks with two members of the Heartland Conference planning committee, Sarah Conger and Jill Blaser about all things Heartland! Listen to find out what new is coming to Heartland, how the committee is keeping attendees, vendor partners, and employee owners safe amidst COVID-19, educational opportunities, and this year's farewell event!
In this episode of Industry Matters, VP of VGM Live at Home, Jim Greatorex, talks with Darren Corcoran with Vets Access and Steve Dawson of Harmar about the challenges overcome in 2020 and the opportunities in 2021 for the home accessibility market. Tune in to find out about Supply chain constraints, shipping damages, and the forecast for the rest of this year.
In this episode of Industry Matters Ronda Buhrmester, Senior Director of Payer Relations at VGM, interviews Dr. Meir Kryger, Professor of Medicine at Yale University of Medicine about the impact COVID-19 had, and is having on sleep, as well how the BodiMetrics CIRCUL Sleep and Fitness Ring can be used to accurately track oxygen levels. Dr. Krieger has more than 40 years of experience in sleep medicine and has seen more than 40 thousand patients. You won't want to miss this episode!
For more information on BodiMetrics call 844-744-8800 or email info@bodimetrics.com.
In this episode of Industry Matters, Mandi Joyner, Director of Marketing Strategy and Communications for VGM & Associates talks with Rob Baumhover, Director of VGM Retail about how VGM Retail has REWIRED its services available to VGM members to help them adjust to the ever-changing landscape. Rob has been with VGM for more than 10 years, and prior to that was with big box retail for 20 years. Any questions, please reach out to Rob at rob.baumhover@vgm.com or call him at 319-504-6539.
In today’s episode of Industry Matters Ronda Buhrmester, Senior Director of Payer Relations at VGM talks with two VGM members Stephanie Robinson, Chief Compliance Officer for Dynamic Healthcare Services and Shelia Roberson, Chief Compliance Officer for Great Elm Healthcare about how their organizations are navigating the Public Health Emergency by quickly adapting to change at the beginning of the PHE and now, continuing to be nimble while still providing their patients with outstanding service.
In this episode of Industry Matters, VP of Sales for VGM & Associates, Dave Lyman talks with National Account Manager of On-Board Communications, Bob Wagner. Here VGM Members will learn about how On-Board’s GPS fleet management system provides functionality, control and risk management not found in Mobile Delivery systems.
In this episode of Industry Matters, we talk with Lindy Tentinger, President of VGM Forbin and Miriam Lieber, of Lieber Consulting to discuss what leadership looked like in 2020 and key lessons learned that we should keep as we transition to 'back to normal.' You won't want to miss these amazing women and their insight into authentic leadership. Be sure to get more details at their joint presentation at Medtrade West, "Patient Engagement and the Path to Value Based Care," on Tuesday, July 13th at 9:30am!
Director of VGM Wound Care, Heather Trumm talks with vendor partner, Dermarite about cost effective wound management without compromising the value of the products. The average cost to heal a wound is between $4,000 and $9,000. Listen to this episode to find out what impacts that cost, and how to improve wound healing.
In this episode of Industry Matters, VGM’s Midwest Regional Account Manager, Jay Kopriva talks Harley and Beth with VGM Member, Advanced Medical DME about a study they conducted using the Afflovest and the astounding results they found in increase of quality of life and healthcare cost decrease.
In today’s episode of Industry Matters Dave Lyman, VP of sales for VGM & Associates talks with Business Marketing Managers from Philips Respironics and the President of VGM Fulfillment about different options for fitting patients for CPAP masks as well as inventory management.
In today’s episode of Industry Matters we discuss a home accessibility tax incentive bill and what you can do to help! Vice President of VGM Live at Home, Jim Greatorex, talks with Louis Tenebaum, Founder and CEO of the HomesRenewed Coalition. For more information visit www.homesrenewedcoalition.com.
In this podcast, billing and reimbursement experts Ronda Buhrmester and Dan Fedor discuss the funding landscape in 2021 and cover ongoing COVID-19 waivers, the payment rates (fee schedule, SPA, etc.), and what we are seeing as the most common denials and how to avoid them.
Access all billing and reimbursement resources on the members-only portal! Log in today at vgm.com/portal.
In today’s episode of Industry Matters President of U.S Rehab, Greg Packer and Vice President of Rehabilitation Program Development at HOMELINK, Kyle Walker, wrap up a 3-part podcast series on the importance telehealth has played, and will continue to play in the complex rehab industry.
In this episode of industry matters Director of Wound Care, Heather Trumm talks with Stacey Mullis, Director of Clinical Marketing at Permobil where “Every person has the right to have his or her disability compensated as far as possible by aids with the same technical standard as those we all use in our daily lives.” Heather and Stacy are going to dive right into dive into something that is often overlooked, and that is seated posture in wound care.
In this episode, Wayne van Halem, President of The van Halem Group, and Ronda Buhrmester, Senior Director of Payer Relations for VGM & Associates, work through the important details around billing, reimbursement, and audits when it comes to knee and back braces, the two categories included in Competitive Bidding Round 2021.
Today, we sit down with Christina Throndson, Business Development Strategist of Hellman, a division of VGM. COVID-19 is a hot topic, but how can it not be? It's the reason we've all been forced to change our lifestyle for many months. While your target audiences may not have changed, their behaviors and expectations have. As we begin to carefully approach "living as usual,” Christina chats with us about what methods of adaptation are necessary to capture and connect with our customers and prospects.
For more information, you can contact Christina at 866-621-4514 or at c.throndson@hellman.com. You can also check out Hellman’s websites at hellman.com and hellman.com/OTS.
To order a customizable video created by Hellman, visit hellman.com/myvideo/.
This is second podcast on a new course being developed for telehealth in complex rehab. This podcast will examine the finer details like procedures, documentation, service and repair, and reimbursement with a variety of experts;
Kyle Walker, MHA, ATP is the Director of Operations of Assistive Technology with VGM Homelink.
Mark Schmeler is an Associate Professor and the Vice Chair for Education Training in the Department of Rehabilitation Science & Technology at the University of Pittsburgh.
Dan Fedor currently serves as the Director of Reimbursement for U.S. Rehab a division of VGM & Associates.
Rachel Hibbs, DPT, NCS, ATP is an Assistant Professor and Director of Continuing Education at the University of Pittsburgh Department of Rehabilitation Science and Technology in the School of Health and Rehabilitation Science. She earned a B.S. in Rehabilitation Science,
Steve Mitchell is an occupational therapist who works as a Clinical Specialist in Seating/Wheeled Mobility and Assistive Technology for the SCI/D Service at the VA Northeast Ohio Healthcare System in Cleveland, Ohio.
In this episode we sat down with Patty Mastandrea is Chief Executive Officer (CEO) of MedCare Equipment Co., LLC, headquartered in Greensburg, Pennsylvania. She has more than 30 years of experience in healthcare and has demonstrated expertise in business development and healthcare operations throughout her career. And, most recently she won VGM's HME Woman of the Year award. This award is in its fifth year and recognizes one woman in the industry who has made significant contributions throughout her career to her company, community, and the HME industry. The award was presented during a special virtual ceremony on Oct. 22.
In honor of Respiratory Care Week from Oct. 25-31, we chat with Nikki Strait, a respiratory therapist (RT) from Medical Services Company about what her profession means to her.
In this episode, Todd Eagen, president of OPGA, a division of VGM Associates, sits down with Lesleigh Sisson, owner of O&P Insight. They discuss how O&P Insight, a consulting business, offers comprehensive, specialized business training and policy and procedure manuals for practice management, workflow, staff development, and compliance to help O&P practices be more profitable, provide better care, and be more efficient.
To learn more, visit https://www.oandpinsight.com/.
In this episode, we visit with Ronda Buhrmester, Sr. Director of Payer Relations & Reimbursement for VGM & Associates, and Dan Meyer, Chief Revenue Officer for Repair Authority, about providers’ most pressing questions about CPAP repair and how Repair Authority has the solutions providers are looking for.
For more information, contact Repair Authority at info@repairauthority.com or visit www.repairauthority.com.
In this episode we talk with Lori Miller and Jamie Lee Breast Cancer Awareness Month. October is Breast Cancer Awareness month and we wanted to highlight some of the amazing women who impact this industry every day and those strong women who have not only conquered breast cancer, but dominated it! Lori Miller is the manager at Naturally Yours in Illinois. Lori is also a certified mastectomy fitter. Jamie Lee is not only a breast cancer survivor, but she is a business owner, a model, has walked the runway, and continues to be a force to be reckoned with.
In this episode, Todd Eagen, President of OPGA, chats with Wayne van Halem, President of The van Halem Group, about the return of CMS audits and what it means to orthotic and prosthetic providers. For more information, visit www.vanhalemgroup.com.
In this episode, we sit down with Arienne Martinez, director of training and development for HOMELINK, a division of the VGM Group. Arienne chats with us about her recent article that was featured in the latest VGM playbook, “Protecting Your Most Important Asset: Your People,” about keeping your employees engaged during the pandemic, especially with much of the workforce working remote.
To read this article, visit vgm.com/playbook and download "Protecting Your Most Important Asset: Your People."
In this episode, we sit down with Paul DiMarco and discuss how to maximize your team by identifying their strengths through the Clifton StrengthsFinder program. All people have a unique combination of talents, knowledge, and skills—strengths—that they use in their daily lives to do their work, achieve their goals, and interact with others. When people understand and apply their strengths, the effect on their lives and work is transformational. People who use their strengths every day are six times more likely to be engaged in their work and three times more likely to say they have an excellent quality of life. Yet, many people don't know what their strengths are or have the opportunity to use them to their advantage. In fact, many people tend to focus on fixing their weaknesses. By exploring the ways in which you naturally think, feel, and behave, you can identify and build on the areas where you have infinite potential to grow and succeed. This is not just for you, but can be used for your team(s) at work. Optimizing your employees' strengths will optimize their, and your whole organization’s, performance!
To learn more, reach out to Paul at vgm.com/contact.
Shannon Eckhardt, Ryan Longhorn, and Monica Rogan, are all VPs of Operations at HOMELINK, a subsidiary of VGM Group. In this episode, they join us for a conversation about operations the size of HOMELINK and how this group has adapted this year during the COVID-19 pandemic.
Dr. Mark Schmeler, Associate Professor and the Vice Chair for Education Training in the Department of Rehabilitation Science & Technology at the University of Pittsburgh, Dan Fedor, Director of Reimbursement for U.S. Rehab, Kyle Walker, Director of Operations of Assistive Technology with VGM Homelink, and Greg Packer, President of U.S. Rehab, talk about a new educational program focused around telehealth and CRT. In this episode, they discuss the history of telehealth, how providers are willing to challenge the status quo by embracing untraditional methods for assessments and non-billable services within virtual technology, the policies surrounding telehealth services from a payer standpoint, and how telehealth is not a one-size-fits-all solution. This is first of a series of podcasts about the new telehealth course.
In this episode, Ronda provides an update on a variety of billing and reimbursement topics, including mass adjustments for non-rural areas, post-public health emergency and waivers, the oxygen equipment National Coverage Determination (NCD), competitive bidding, and more!
To stay up to date on more topics like this, be sure to subscribe to the VGM Government blog to get updates sent to your email! Subscribe today at vgmgov.com.
VP of Sales Dave Lyman talks with Jeff Murray of Philips Respironics about new technological advances that can help providers continue to service their customers remotely, even for mask fittings.Listen in to learn about their three options: good, better, and best!
Listen in as Dave Lyman, vice president of sales at VGM & Associates talks with CEO and Founder of Circadiance, David Groll, about the SleepWeaver mask, the soft cloth CPAP mask.
Circadiance develops, manufactures, and markets respiratory products for people with sleep-disordered breathing, who need non-invasive ventilation or who require monitoring.
As businesses continue to navigate the complexities of keeping employees, customers, and their bottom line protected from the impact of the COVID-19 global pandemic, it’s difficult to look through the haze and see a new world on the other side. In this episode, VGM Group CEO Mike Mallaro shares the importance of leadership through the pandemic and what opportunities await in HME, identifying “new normal” keys to operating your business and how to adapt a new strategy to evolve your business post-pandemic.
Help us celebrate CRT Awareness Week August 10-14 as Greg Packer, President of U.S. Rehab talks with Tim Ascherl and Dr. Mark Schmeler about the importance of access to CRT and repairs.
In this episode, we chat with Wayne van Halem and Kelly Grahovac of The van Halem Group about the CMS audits returning today, August 3, and what DMEPOS providers need to know. For more information, visit https://www.vanhalemgroup.com/.
Join us as we talk with Liz Beaulieu, Editor of HME News, about the upcoming virtual HME News Business Summit. Register at www.hmesummit.com.
Ronda Buhrmester and Dan Fedor discuss the rule CMS-1713 related to Change in Orders and Face to Face, including master list and required list, as well as SWO recommendations. They also chat about the current and future environment for DMEPOS providers as far as telehealth, continued need for ongoing rentals, supplies and repairs, and a new ABN.
Are you a VGM member? Make sure to visit vgm.com/portal to access articles, documents, and more great resources from Dan, Ronda, and all VGM experts!
Not a current member but interested in becoming one? Visit vgm.com/become-a-member to get started!
Listen in as we talk with Heather Trumm, Director of VGM Wound Care about the importance of all DMEPOS providers paying attention to wound care. Heather also covers new education materials available for VGM Members, and resources that can help you get started in wound care.
U.S. Rehab’s Tyler Mahncke sits down with Permobil’s Ashley Detterbeck, Clinical Education Manager, and Daniel Kalk, Permobil’s Territory Sales Manager. In this episode, we discuss the how Permobil has adapted to working with patients virtually, as well as the history, helpful tips, and overall benefits of the standing power chairs.
For more information about Permobil, visit their website here.
“Every person with a disability has the right to have his or her handicap compensated as far as possible by aids with the same technical standard as those we all use in our everyday lives.”
-Dr. Per Udden, Founder of Permobil
In this episode, VGM’s Dave Lyman and Ronda Buhrmester discuss how providers can build a profitable complex respiratory program.
Be sure to attend the Heartland At Home respiratory track for more sessions tailored to those who work in the respiratory field. More information can be found here! https://www.vgmheartland.com/agenda
Reimbursement changes can be a challenge to keep track of in the healthcare industry. Heather Trumm, Director of VGM Wound Care interviews Yesenia Banks, Reimbursement Manager of 3M KCI, to help us better understand the recent Medicare reimbursement changes known as PDPM and PDGM.
Repairs can be challenging to navigate in the CRT and reimbursement environment. Listen in to this episode of Industry Matters to hear from Patrick Meeker, VP of Ability Products,
Dan Fedor, Director of Reimbursement and Education for U.S. Rehab, and President of U.S. Rehab, Greg Packer as they cover the tough topics you need to understand.
Please see this note from President of U.S. Rehab, Greg Packer:
Our Condolences to Patrick Meeker From Ability Products
“It is with my deepest regret to have to inform you that on June 17, 2020, a dear friend within our industry Patrick A. Meeker, age 52, passed away suddenly. Patrick was a friend and colleague of mine and this news was very difficult to comprehend. In the past few months, Patrick and I were able to work very closely to establish a relationship with Ability Products, the company Patrick was moving forward in our industry and is contracted with U.S. Rehab/VGM. We were blessed to be involved with such a professional and intelligent businessman in Patrick. He had a renewed, focused effort to make this company successful, and with that, we were working on marketing efforts for the company. I wanted to profess the following podcast we had taped just a few days prior to his passing. I wanted to make sure that what Patrick worked so hard to develop was released and used to help understand how professional and energetic he was for this industry. Patrick’s passion was second to none and I will miss him, and I can guarantee you all, we as an industry will miss Patrick and his always positive and focused mentality. I pray the family is comforted and that we recognize Patrick as one of the key friends of this very powerful industry in custom rehab technology.”
-Greg Packer
In the O&P industry, nothing is constant, especially when it involves outcomes measurements. That is why OPGA has partnered with Vanguard Metrics and Analytics to offer The Lower Limb Mobility Management Program (L2M2). This program is actually an outcomes measurement tool. Listen to this podcast to hear from OPGA President, Todd Eagen, and Brian Gustin, founder of Vanguard Metrics and Analytics to learn more.
In this episode, we sit down with John Gallagher, vice president of VGM Government Relations, to discuss their latest resource now exclusively available to VGM members. “COVID-19: VGM’s Next Steps Guide A blueprint guide preparing your business for the new environment” is all about assisting employers in making (re)opening decisions during the COVID-19 pandemic, especially to protect vulnerable workers.
This resource is available to VGM members at vgm.com/playbook. Not a member? Learn how to become a member at vgm.com/become-a-member/.
In this episode, President of OPGA, Todd Eagen, has a conversation with Ossur's Tyler Hocz about new products from Ossur - the Balance™ Foot S and Balance™ Foot S Torsion.
In this episode, President of OPGA, Todd Eagen, has a conversation with Ossur's Tom Bower about new products from Ossur - the Iceross Seal-In® X Locking Liner and Icelock® 562 Hybrid.
In this episode, Dave Lyman, VP of Respiratory and Sales and Ryan Ball, Director of VGM Market Data, discuss business development strategies that providers can use during the COVID-19 environment and beyond.
VGM Live At Home vice president, Jim Greatorex, interviews Nina Creech about the Green and Healthy Homes initiative.
This episode gives listeners a glimpse of behind the scenes at VGM Fulfillment with President, Jeremy Stolz, and a look ahead for DMEPOS providers with VGM Group CEO, Mike Mallaro.
U.S. Rehab President, Greg Packer, asks Joel Gallion, President at Bellevue Healthcare in the state of Washington, what it's been like on the front lines of the COVID-19 pandemic.
VGM Members Liam O'Keeffe (On The Mend Medical Supplies & Equipment) and Jacob Kwaiser (Adaptive Modification Solutions) talk with VGM Live At Home vice president, Jim Greatorex about their personally and professional experiences with COVID-19.
This is an episode you won't want to miss. We talk with VGM Member and Founder of Connor's Cuddles, Christine Strutt about being a member and why she started her amazing organization.
Todd Eagen, President of OPGA and Josh Lau, CEO and Founder oof Nymbl Systems discuss the importance new technologies play in Orthotics and Prosthetics (O&P) profession.
Ronda Buhrmester and Ty Bello offer their insights on relaxed CMS policies and the opportunity for the HME community during the COVID-19 pandemic.
Wayne van Halem and Miriam Lieber discuss loosened CMS requirements amidst the COVID-19 pandemic, as well as operational and leadership changes in the field.
VGM's Payer Relations experts Ronda Buhrmester and Craig Douglas team up to give an update on COVID-19 for DMEPOS providers.
VGM Group's Information Security Officer, Jay Bracken, outlines a framework for pandemic planning in the midst of the COVID-19 pandemic.
Vice President of VGM Live at Home, Jim Greatorex, is joined by James Philpott of Savaria/Span America to discuss the overhead lift market and opportunities for dealers.
Join us for a new monthly series with VGM's billing and reimbursement expert, Ronda Buhrmester. In this episode, Ronda discusses the January 2020 changes to order requirements, upcoming webinars and opportunities to connect with her at Medtrade Spring.
This is the first episode of a new leadership series featured on Industry Matters. VGM's Lindy Tentinger is joined by Miriam Lieber, President of Lieber Consulting LLC, for an informal chat about the 2020 outlook for the HME industry, leadership and employee engagement thoughts.
VGM Live at Home's Vice President, Jim Greatorex, is joined by Andy Scothern, National Sales Director of the Merit Health Products Pilot line of products to discuss the stairlift market.
U.S. Rehab President, Greg Packer, is joined by Director of Miller's Adaptive Technology, Jim Diamond to discuss new products and technology available at a special price exclusive to U.S. Rehab members.
Host Brian Thompson discusses the four pillars of a great wound care program with Amanda Yavorsky of McKesson Medical/Surgical
Host Brian Thompson brings together Jim Greatorex of VGM Live at Home and Joe Hayden, the National Program Manager at Bestbath, for a discussion about home modifications for the bathroom.
Host Brian Thompson sits down with VP of Brightree Patient Collections, Jennifer Leon, to discuss the paradigm shift in the DMEPOS industry regarding looking at patients as a predictable source of cash flow.
Vice President of VGM Live at Home, Jim Greatorex, is joined by OK Technologies founders Bill Kahler and Ted O'Brien to discuss the benefits of circadian lighting in the home.
Wes Hopper, Field VP Strategic Sales for McKesson Medical Surgical, joins host Brian Thompson to discuss the retail cash sales opportunity in the DMEPOS marketplace.
Host Brian Thompson gets competitive bidding questions answered by VP of Payer and Member Relations, Craig Douglas.
Host Brian Thompson talks to Director of VGM Market Data, Ryan Ball, about the opportunities for DMEPOS providers to utilize exclusive claims data to grow their business.
Vice President of VGM Live at Home, Jim Greatorex is joined with National VP of Sales for EZ-ACCESS, Scott Crosswhite.
Host Brian Thompson is joined by Director of VGM Retail, Rob Baumhover to discuss retail and cash product opportunities for HME providers.
VP of Regulatory Affairs at VGM, Mark Higley, gives an update on Round 2021 of the Competitive Bidding Program.
The VGM Live at Home series continues with Vice President Jim Greatorex, joined by Senior Director of Sales at Harmar, Todd Bick, to discuss the powered lifts market.
Christopher Miles, Senior Manager - Clinical Services at medi USA discusses compression products from off-the-shelf to custom, to new technology, reimbursement and recurring revenue opportunities for providers.
Host Brian Thompson has a cybersecurity chat with VGM's CIO and SVP of IT, Jeremy Kauten.
Host Brian Thompson talks with Tom Powers (VGM Government Relations) and Nicole Jensen (Essentially Women) about the Let Her Decide campaign to drive signing the Breast Cancer Patient Equity Act into law.
Host Brian Thompson is joined by President of U.S. Rehab, Greg Packer, and Dr. Mark Schmeler, Associate Professor, Department of Rehabilitation Science and Technology at the University of Pittsburgh. The three of them discuss U.S. Rehab's Functional Mobility Assessment (FMA) and the importance of outcomes in the CRT industry.
Host Brian Thompson chats with Director of VGM Wound Care, Heather Trumm, about the wound care and ostomy markets in the home medical equipment industry.
President of VGM & Associates, Clint Geffert, gives a sneak peek into VGM's latest member-exclusive playbook. Industry Snapshots: Forecasting 2019 is a resource for both providers and manufacturers that highlights and addresses trends, issues and opportunities facing the durable medical equipment, prosthetics, orthotics and supplies (DMEPOS) industry.
Host Brian Thompson hands off the mic to Vice President of VGM Live at Home, Jim Greatorex, for a conversation about the launch of ShelfGenie with CEO Andy Pittman.
Join host Brian Thompson with Director of Reimbursement, Ronda Buhrmester and VGM Fulfillment's Director of Customer Relations, Aram Susong, as they discuss resupply programs for HME providers.
Ok…The industry now has had time to digest the ESRD Final Rule and its impact. Where does the industry go from here?
Industry Matter's host, Brian Thompson, talks to Jeff Bowman, VP of HME for McKesson Medical-Surgical, about the progress of the Mckesson Brand Durable Medical Equipment Program and its benefits for HME/DME providers.
Join us with our new host, Brian Thompson, for a conversation about tax credits for aging in place with VP of VGM Live at Home, Jim Greatorex and Louis Tenenbaum, Founder of HomesRenewed.
The VGM/U.S. Rehab reimbursement team of Dan Fedor and Ronda Buhrmester discuss the difference between participating and non-participating and why suppliers should consider to change their status as 2019 quickly approaches.
VGM's Senior Vice President of Contracting, Scott Owen sits down with Industry Matters today to talk about the many contracting opportunities that VGM can provide to its membership.
This week the 2018 HME Woman of the Year, Georgie Blackburn joins and we hear the outlook of Philips Respironics on 2019.
This week on Industry Matters, the VGM and U.S. Rehab reimbursement team of Dan Fedor and Ronda Buhrmester highlight supplier enrollment status, educational resources for billing staff and the process for managing natural disasters.
The Make Me Whole Again campaign being led by Essentially Women and People for Quality Care has officially launch as there has been legislation introduced in the U.S. House to provide Medicare coverage for custom breast prosthesis.Learn more at MakeMeWholeAgain.com and get involved today!
Improving revenue cycles is not an easy task. This week on Industry Matters we talk with Rob Boeye with Brightree about a state of the industry and where technology is moving forward to streamline work functions of the HME supplier.
Today we sit down with Jeff Baird, Chairman of the Health Care Group of Brown & Fortunato to discuss what telehealth could look like for HME suppliers as the industry does everything it can to stretch each and every penny.
The home modification market is seeing huge growth and no sign of slowing down as the Boomers are wanting to stay in the comfort of their own homes. With the outdated housing infrastructure in America creating a huge demand for home modification products, Jim Greatorex - VP of VGM Live at Home and Scott Crosswhite - National VP of Sales for EZ-ACCESS discuss how suppliers can address this huge demand of home safety products.
This week Wayne van Halem and Ronda Buhrmester discuss a recent OIG report which paints a bad picture for CPAP related billing claims.
Dan Fedor and Ronda Buhrmester of the U.S. Rehab and VGM Reimbursement team outline the Prior Authorization Demo expanding nationwide.
This week we sit down with Jared Johnson, the Wednesday keynote at the VGM Heartland Conference to discuss "Elite Leadership" and what it means to motivate employees to be their very best.
In this bonus episode we discuss the highlights for the 2018 VGM Heartland Conference! From social events to the awesome education, we cover it all!Visit vgmheartland.com for more information and to register!
John DiJulius, the Tuesday morning keynote speaker at the VGM Heartland Conference discusses the customer service revolution as he describes how companies can thrive doing the basics of providing good customer service.
In this week's episode we sit down the the President of U.S. Rehab, Greg Packer to discuss complex rehab technology and the way that U.S. Rehab working to demonstrate the value of proper seating and mobility equipment.
CMS has finally released the interim final rule which will provide reimbursement relief to rural areas, which VGM's Mark Higley and Ronda Buhrmester provide their insight and commentary on. We also touch on what the coming round of Competitive Bidding may look like and when it will be announced.
Needing strong security for your networks isn't a matter of if you will need it, but when you will need it. This week Carol Albaugh of the VGM SecureTech Solutions team discusses the basics of cyber security for healthcare providers, and what to do in case of an emergency. Learn more at https://www.vgm.com/securetech
This week we talk with Dan Fedor and Ronda Buhrmester of the VGM Reimbursement team about knowing your Medicare supplier status and making sure suppliers are using ABNs properly without possible risk.
Retail sales in healthcare can mean a lot of different things depending on the provider. In this week's episode we talk with the VGM Retail team on how to ensure that providers are maximizing their opportunities for sales without the patient feeling like their being sold to, rather than cared for.
Ty Bello of Team@Work Coaching discusses what healthcare providers can do to survive and drive sales under the "new normal" of healthcare, under a constantly changing landscape. We also sit down with the President of the Oklahoma Medical Equipment Providers Association, Larry Dalton to talk about the grassroots success of their new state association.
In this week's episode we sit down with Clint Geffert, President of VGM & Associates to discuss what durable medical equipment and complex rehab technology providers are doing to address a challenging business environment.
An introduction to Industry Matters, the topics the show will cover with a focus business solutions.