Leadership Next: Recent Episodes
Fortune
Something big is happening in the world of business. CEOs increasingly say their jobs have become less about giving orders, more about inspiring, motivating, setting a north star. They are taking the lead on big issues like climate change, worker retraining, and diversity and inclusion. They are under pressure from employees, customers and investors not just to turn a profit, but to prove they are doing good in the world. And in the process, they are fundamentally redefining the relationship between business and society. Join Fortune CEO Alan Murray and Senior Editor Ellen McGirt as they probe the best of these leaders for insight into what they're doing, why they're doing it, and what impact it is having.
Diane Hoskins and Andy Cohen have been co-leading global design and architecture firm Gensler for 18 years. Gensler has 53 locations and 6,500 designers distributed across the Americas, Europe, Asia and the Middle East. Gensler has designed some high profile projects including airport additions like SFO's T2 terminal, office redesigns like the Marriott HQ in Bethesda, MD and sports stadiums like the New York Mets' Citi Field. Hoskins and Cohen believe great design is researched-based and responds to the crises and innovations transforming our world. In fact, they've written a book about the need for great design, entitled “Design for a Radically Changing World,” set to publish in February 2024. In this episode of Leadership Next, hosts Alan Murray and Michal Lev-Ram chat with Hoskins and Cohen about the return to work trends revealed in Gensler's 2023 Workplace Report and how the design of office spaces should change to accommodate these trends. They also discuss the opportunities and challenges of converting empty office space into housing, the demand for sustainable design, and how they've been able to successfully navigate being co-CEOs for 18 years. Leadership Next is powered by Deloitte.
The great crypto crash of 2022 was spectacular, to say the least. $2 trillion evaporated seemingly overnight. FTX collapsed. The price of Bitcoin fell to $18,000 in June 2022 just one year after it reached an all time high price of $69,000. The stablecoin company Circle was not also not spared. It lost half its valuation, had to delay going public, and was impacted by the SVB collapse. But things have turned around for Circle. It's USDC stablecoin regained its dollar peg in March and there is $26 billion of it in circulation. In today's episode of Leadership Next, Circle CEO and co-founder Jeremy Allaire joins hosts Alan Murray and Michal Lev-Ram to discuss how Circle, and the entire crypto industry, is pulling itself out of last year's wreckage. He compares the crypto crash of 2022 to the dot com bust of the late 90s and predicts that crypto will one day be as ubiquitous as the internet. Allaire also discusses the underlying value of crypto beyond being a speculative asset and how Circle's focus on stablecoins sets them apart. He also shares his take on the importance of the regulation of crytpo, both by the U.S. government and global bodies. Additionally, Allaire talks about the increasing role of traditional finance institutions in the crypto market and Circle's partnership with the UN to make USDC usable by Ukrainian refugees Leadership Next is powered by Deloitte.
In 2021, the popular mediation app Headspace and the enterprise teletherapy provider Ginger merged to create Headspace Health. The merger created a $3 billion mental health care company that serves both enterprise and consumer customers. The company says it now serves 4,000 employers across 200 countries and that several million people actively use the Headspace app each month. Headspace Health is keenly interested in the growing need for mental health support in the work place. A May 2023 Headspace Health survey of over 4,000 workers found that 49% of respondents felt a sense of dread at work at least once a week. That number climbed to 59% for CEOs. In this episode of Leadership Next, Headspace Health CEO Russ Glass joins host Michal Lev-Ram to discuss how the provider's services can help address these dreadful feelings and why he thinks these feelings have persisted beyond the pandemic. He also talks about how the company's approach differs for its enterprise and consumer customers, and why those differences matter. Additionally, Glass shares what he thinks business gets wrong about mental health and offers his advice to leaders on how they can support their employees' mental health while also protecting their own. Glass also discusses how meditation changed his life and why he stepped back from his career for over a year to raise his three daughters. Leadership Next is powered by Deloitte.
We are more than three years into a pandemic-altered way of working. Many companies have decided to stay fully remote or offer their employees hybrid work options, which means workers across the world have become very familiar with ever-present apps like Zoom and Slack. But there is a new remote work tool that claims to have identified the shortcomings of these existing applications, and promises to make hybrid work more efficient and connected- a tool that claims to cut down meeting times to an average of eight minutes and includes a digital floor plan to see whose in the office and who isn't. Founded by co-founder and former CEO of Yext Howard Lerman, Roam is a "cloud HQ" for distributed teams. Roam launched in November 2022 with $40 million in Series A funding and 40 initial corporate clients. In this episode of Leadership Next, Lerman joins host Michal Lev-Ram to discuss why he was inspired to start Roam. He also shares how Roam cuts down meeting times, makes communication between colleagues more seamless and how it differs from its competitors. Lev-Ram and Lerman also discuss employees' wariness of the surveillance implications of remote work tools like Roam. They also chat about why Lerman moved the company to Miami and his take on tech hubs outside Silicon Valley. Leadership Next is powered by Deloitte.
Kara Nortman fell in love with women's soccer at the Women's World Cup in Vancouver in 2015. She promptly went out to buy a jersey to show her support ... and couldn't find one. She struggled to find a way to watch more women's games. And eventually, this led her to join other investors to bring a women's soccer team to her hometown of Los Angeles. The Angel City FC inaugural season was 2022. Then, in March of 2023 she - along with business partner Jasmine Robinson - launched the Monarch Collective. With an initial raise of $100 million, the fund invests in women's sports, from teams and leagues to adjacent revenue streams like media and gaming. Today on Leadership Next, Nortman tells hosts Alan Murray and Michal Lev-Ram what prompted her to leave her long-time job as a tech investor and dive headfirst into the world of women's sports. She lays out the opportunity she sees and plainly states the challenges that accompany her work. Finally, she offers advice to anyone else who is considering making a big career move.
Fortune's 2023 Brainstorm Tech Conference took place over three days last week, and it was one of our buzziest conferences yet. CEOs, a former Vice President, investors, founders, journalists and entrepreneurs gathered in Park City, UT, our first year hosting BST in the "Silicon Slopes," to discuss what's happening in the tech industry. In this episode of Leadership Next, host Michal Lev-Ram is joined by guest co-host Deputy Tech Editor Alexei Oreskovic to recap the conference's highlights alongside its most controversial moments. We hear from four Utah-based CEOs on the advantages and challenges of doing business in the burgeoning tech hub. Miami Mayor Francis X. Suarez and Keith Rabois of the Founders Fund also discuss how the political situation in Florida is affecting tech workers' inclination to relocate to the state. Lev-Ram recaps her conversation with former WeWork CEO Adam Neumann about what he learned from his experience as the embattled founder and leader of the co-working giant and about his new venture, Flow. Later in the episode, the hosts dig into the tech topic on everyone's mind- A.I. Anthropic CEO Dario Amodei discusses the short term, medium term and long term risks of generative A.I. and Dr. Arati Prabhakar, Director of the White House Office of Science and Technology, shares her thoughts on what a national strategy for A.I. regulation could look like. Then, Meredith Whittaker, the president of encrypted messaging app Signal, shares why it is imperative to address the privacy issues in tech and what Signal is doing about it. Finally, Vice President Al Gore shares his view of what is happening in green tech, his thoughts on President Biden's climate legislation and the potential technology has to save the planet. You can find more Fortune conference coverage here. Leadership Next is powered by Deloitte.
When Mattel CEO Ynon Kreiz took over the toymaker in 2018, he was the company's fourth CEO in four years. Mattel's internal culture was rigid and top down, and operating income was at a $343 million loss. Kreiz implemented cost saving and restructuring measures, which included laying off almost 2,000 people and closing five Mattel factories. In 2021, the company recorded $730 million in profit. Mattel is now betting big on using its beloved toy brands as IP in other media, starting with the much anticipated Barbie movie, in theaters on July 21st. Mattel currently has 14 films in various stages of production, each centering on an iconic toy like Hot Wheels and the Magic 8 Ball. In this episode of Leadership Next, Kreiz joins hosts Alan Murray and Michal Lev-Ram to talk about his experience of joining Mattel at one of the company's lowest points and his strategy for turning it around. He also explains why he thinks Mattel's toy brands hold so much promise as larger franchises beyond the toy aisle, so expect a lot of conversation about the Barbie movie. Kreiz talks about how he expects the movie to affect the perception of Barbie and what he thinks of Will Ferrell's portrayal of Mattel CEO. Additionally, he shares more about how his experience as a media exec prepared him for this role and Mattel's plans for more diverse and inclusive toys - and how he deals with political blowback for creating those toys. Leadership Next is powered by Deloitte.
The changing public expectations for how corporations should honor Pride month has been nothing short of a roller coaster ride over the past decade. Pressure from both the public and from employees to support the LGBTQ+ community has been vocalized and well documented. That pressure was followed by some corporate missteps and accusations of pinkwashing, but this year’s corporate pride celebrations have been the most conflicted in recent memory. Right-wing backlash led Target to pull its Pride merchandise from stores and AB InBev to yank ads featuring a transgender influencer. Those companies have made a lot of headlines, but they are not alone in facing backlash and needing to figure out how to respond. These responses have impacted both the public perception of companies and their bottom lines. In this episode of Leadership Next, GLAAD CEO Sarah Kate Ellis joins hosts Alan Murray and Michal Lev-Ram to discuss how the country's political atmosphere has impacted this year's Pride, and why it feels different from previous years. She shares advice and guidance for companies in supporting the LGBTQ+ community and explains what happens when CEOs listen to the needs and desires of both shareholders and stakeholders to guide these sorts of decisions. Ellis also talks more about GLAAD's transformation under her leadership from a media watchdog to a consultant and advisor to media, advertising, social media and business industries on representation and support of LGBTQ+ people. Leadership Next is powered by Deloitte.
Dave Calhoun took over as the CEO of Boeing in January 2020 in the midst of two major crises: the crash of two of Boeing's 737 Max aircrafts that led to the grounding of the fleet and an abysmal internal culture that was being discussed in the press and throughout the industry. Calhoun has led the company through a notable turnaround in the past three years, as reflected in the company's earnings and increased demand for its aircrafts. Boeing's Q1 earnings for 2023 grew 30% year over year. In this episode of Leadership Next, Calhoun joins hosts Alan Murray and Michal Lev-Ram to discuss leading Boeing through a difficult and complicated period in its history. He shares what he chose to prioritize in his turnaround efforts and why, including initiating a safety overhaul for Boeing's aircrafts and emphasizing transparency throughout the company. He also discusses how supply chain issues are impacting Boeing and the aerospace industry at large in the face of unprecedented demand, along with his predictions for when the problem may resolve. Additionally, Calhoun shares how working with Jack Welch at G.E. influenced his leadership style, the needs of both Boeing's military and commercial arms, and producing more sustainable aircraft. Leadership Next is powered by Deloitte.
Over 30 million Americans suffer from some form of kidney disease, and roughly 600,000 people have their kidneys fail. It's a chronic disease that requires chronic treatment, and there is a Fortune 500 healthcare company dedicated to supporting people living with it. DaVita, an Italian phrase meaning "give life", is number 357 on this year's 500. It runs almost 3,000 outpatient dialysis centers across the country and is working to transform from a dialysis company into a holistic kidney care company. Javier Rodriguez took over as CEO of DaVita in 2019, after 21 years with the company. In today's episode of Leadership Next, Rodriguez joins hosts Alan Murray and Michal Lev-Ram to discuss the scale of the kidney disease crisis and how DaVita is addressing it. He explains DaVita's plans to shift from a fee for service to a value based model with the goal of providing care to people earlier in life before their kidneys begin to fail, and how this change will affect business. Rodriguez also discusses navigating the healthcare staffing shortage, Berkshire Hathaway's investment in DaVita and tech innovations in healthcare. He also shares his personal story of immigrating to the U.S. from Mexico and his decision to turn down $250 million in government pandemic relief funding back in 2020. Leadership Next is powered by Deloitte.
Delta Airlines soared twenty-eight spots up the 2023 Fortune 500 to reach number eighty-five. Demand for air travel is bouncing back to and beyond pre-pandemic levels, and Delta's earnings are bouncing back along with it. Delta reported $51 billion in revenue in 2022, a 69% jump from the previous year. This is not the first time CEO Ed Bastian is leading Delta through a period of bouncing back. Bastian took over as CEO in 2016, but he has been in the airline's leadership ranks for twenty-five years. This means he has led the company through some seriously tough times, including 9/11, Delta's 2007 bankruptcy declaration and the COVID-19 pandemic. In this episode of Leadership Next, Bastian joined hosts Alan Murray and Michal Lev-Ram for an in-person recording in Fortune's studio. Bastian shares which crisis he found the hardest to lead through and how Delta is planning to meet this summer's unprecedented demand for air travel, which he refers to as "revenge travel." He also explains why the airline has done away with change fees and what Delta is doing to bring free WiFi onboard every flight. Additionally he shares his thoughts on the pushback against "woke ceos" - a label that's been attached to him in the past. We also hear from Bastian on developing more fuel-efficient aircraft, how Delta is using A.I., pilot and flight attendant shortages. Leadership Next is powered by Deloitte.
Jane Fraser became CEO of Citi in March 2021- a difficult time for the world and for the bank. Fraser was expected to turn around a bank that had struggled to recover from the 2008 financial crisis when it took a $45 million government bailout in order to survive. Luckily, Fraser was prepared for the challenge. She had already navigated economic crises in Venezuela, Argentina and Puerto Rico in her previous role as CEO of Citigroup Latin America. In this episode of Leadership Next, hosts Alan Murray and Ellen McGirt speak with Fraser about why focusing on culture is essential to turning Citi around and why she is committed to making empathy a key initiative in banking. She explains her approach to true inclusion in the workplace and why equity is essential to successful investing. Fraser also shares her thoughts on the current state of the economy, the return-to-office debate and how the crypto meltdown has impacted traditional banking. She also speaks candidly about her journey towards the CEO role as a woman and a mother.
Whether it is leaning more on telehealth options or lining up outside our local pharmacies and walk in clinics for vaccines and covid tests, the pandemic has changed out relationship with healthcare. And the pandemic is still changing the way we relate to each other and the world. Mental health issues are on the rise and many of us feel more isolated than ever before. Cigna insurance is on a mission to make sure that the half a million people enrolled in their plans can access top tier care for their bodies and their minds. In this episode of Leadership Next, hosts Alan Murray and Ellen McGirt speak with Cigna's CEO David Cordani. Cordani interprets the findings of a few of Cigna's studies and initiatives that are determined to understand and treat America's mental health crisis- including Cigna's research on the loneliness epidemic and on the mental health of young women and girls coming out of the pandemic. He then shares more about Cigna's new vitality index as a measure of true ability, and how the vitality of America's workforce impacts the economy. Cordani also has some advice for other CEOs on what they can do to maximize their company's insurance offerings and support the health of their employees.
Recently, you may have noticed that when you buy almost anything online - clothing, furniture, even groceries - there's an option to Buy Now, Pay Later (BNPL). This usually means splitting the total cost of your purchase into a series of smaller payments, and it doesn't require a credit card up front. The BNPL business is taking off as a payment alternative, thanks in part to Affirm. Affirm is a financial company that allows its 14 million active consumers to pay for purchases over time, without a credit check and without late fees. In this episode of Leadership Next, hosts Alan Murray and Ellen McGirt speak with Affirm's founder and CEO Max Levchin. Levchin, also a co-founder of PayPal, struggled to build credit in the U.S. after immigrating from Ukraine. He shares how this led him to eventually found Affirm and shares his hopes for making financial services more equitable. He also explains how Affirm plans to make money without collecting late fees, and discusses the ups and downs the company has experienced since its January 2021 IPO.
Tricia Griffith started her career at Progressive in the insurance giant's claims department. "I saw that there were not very many people that looked like me at the top," she tells Alan Murray and Ellen McGirt on this week's Leadership Next. "And we had to change that." Today, Progressive's board of directors is led by a woman and the board has gender parity. Griffith talks about the work it took to get to that point, and details DEI initiatives she's launched and supported over the years. "We've been working on this for probably 15 to 20 years," she says. Also in today's conversation: how Progressive is thinking about climate change, the aftermath of Hurricane Ian and the impact of inflation on the insurance business.
Each year Fortune hosts the Most Powerful Women Summit - a gathering of some of the most influential women in business. And, as the CEO of Fortune, Alan Murray typically scores an invite too! On today's Leadership Next Alan and Ellen McGirt share some of their favorite moments from this year's Summit. Melinda Gates talks about advocating for women and the fight for women's equality. Lisa Su, the CEO of AMD, shares how she's grown the semiconductor company. Thasunda Brown Duckett reports on her first year as CEO of financial firm TIAA. And finally, the inspiring Cynt Marshall tells how she came to be the CEO of the Dallas Mavericks, and why it was so essential for her to be in that role.
Erika H. James is the Dean of Wharton Business School of the University of Pennsylvania and the author of The Prepared Leader: Emerge from Any Crisis More Prepared Than Before. In this episode of Leadership Next, Dean James talks to host Alan Murray about how leadership has changed over the past decade and what fundamental truths about leadership are evergreen. Dean James also discusses what it means to be a prepared leader, how the pandemic changed her understanding of preparation and why humans are usually so poorly prepared for a crisis. Finally, she shares her hopes for the next generation of leaders and how the role of educational institutions is evolving in an increasingly hybrid world.
This week Alan Murray is at Fortune’s Most Powerful Women Summit, gathering material for an upcoming episode of Leadership Next. In the meantime, check out Where's My Village? Fortune's NEW podcast co-hosted by Leadership Next's Ellen McGirt. Where's My Village is a limited series about the childcare crisis in America and the stories of people who are trying to fix it. Like what you hear? Subscribe! Thanks to the COVID pandemic it's become very clear that the issue of America's crumbling childcare infrastructure extends far beyond individual families. The lack of formal support for working parents is a problem that all company leaders – and frankly anyone interested in building a better economy – needs to understand. Over five episodes Fortune reporters will introduce you to politicians, community leaders, entrepreneurs and corporate executives who fully believe that doing right by kids and families ultimately drives economic growth. In this episode, also available here along with the series' prologue, Fortune's Beth Kowitt investigates what happens when state and local governments take it upon themselves to try and fix this broken system. Kowitt tells the story of how one New England state and a city in Kansas are finding both the political will and financial resources to provide reliable, affordable childcare to their residents.
At beer giant AB InBev, the company is focused on farming methods that conserve water. That's just the start of its focus on sustainability. And on this episode of Leadership Next, CEO Michel Doukeris tells Alan Murray this focus is not a passing fad. "We, as a company, have been doing this for many, many years," Doukeris says. "And we do this, first, because it's good for the business. Every time that you can be more efficient, you are doing something that is good to your business." Doukeris has been in the CEO role for just over a year, but has spent 26 years at the company. He shares his career journey to AB InBev's top job, discusses his approach to leading a global company and explains why the brand's digital platform could one day eclipse its current beverage business.
Ray Dalio's approach to investing has netted his hedge fund, Bridgewater Associates, billions of dollars. He's taken that same analytical approach and dug into history in an effort to decipher what today's turbulent economic and political period tells us about the future. Here's a hint: it's not pretty. He laid out the findings in a book last year, Principles for Dealing with the Changing World Order, and on today's Leadership Next he and Alan Murray discuss the details. With markets down, fears of recession continuing to grow and elections on the horizon, Dalio's reading of history is more timely than ever. While today's conversation is different from those usually held on the podcast, Dalio's insights are likely helpful for all leaders.
Zoetis is a Fortune 500 company that makes medicine, vaccines and other products for pets and livestock. When the COVID pandemic hit - just weeks after Kristin Peck became CEO - animals still needed those products, and Peck had to figure out the best way to support her team to enable their work to continue. This ultimately led her to reimagine how she operated as CEO - details she shares with Alan Murray and Ellen McGirt in this episode of Leadership Next. "My big saying was, we may all be in the same storm but our boats are pretty different, so let's find out what your boat looks like ... What was it that was making it challenging for you? And how as a CEO could I create policies, benefits and leadership that supported you?" Also in today's episode: why Zoetis cares about sustainable agriculture, Peck's take on the future of stakeholder capitalism, and pandemic puppies.
Lynn Martin grew up loving math. She went on to be one of two women in her college cohort to major in computer science. Today, she's the 68th President of the New York Stock Exchange, and only the second woman to hold that role. On today's Leadership Next, she tells Alan Murray and Ellen McGirt about the path that led her to this job and the mentors who helped her get there. But first, she digs into the growing interest around ESG investing, the impact of technology on financial markets and explains why being a CEO is more challenging than ever before.
Alan Murray describes the CEO of Box, Aaron Levie, as "a serious leadership nerd." And that makes him the perfect guest for Leadership Next! In this episode, Murray and co-host Ellen McGirt dive into Levie's time heading a leadership course at Stanford, exploring lessons learned about digital disruption in long-standing industries. Also in the conversation, Levie's approach to hybrid work and his take on Web3 technologies.
The question Are you happy at your job? seems to be on the top of more people's minds than ever before. Employees are looking for employers whose values align with their own and who will care for them in moments of personal and global strife. Employees' changing priorities have revved up the War for Talent, where a shortage of workers in many industries has led companies to reassess how they attract and keep talented people. How has this shifting dynamic already changed hiring? How does hiring still need to change? Indeed CEO Chris Hyams explains. In this episode, Hyams joins hosts Alan Murray and Ellen McGirt for an in depth conversation about the changing nature of work and the resulting impact on the labor market. Hyams shares his insights on why talent is more important to companies than ever before and what leaders should focus on to meet the needs of the moment. He gives his thoughts on how to minimize bias and prioritize inclusivity in hiring. He also frankly discusses his own learning journey that has led him to be a more thoughtful, inclusive leader.
Instacart was a pandemic darling. Its nationwide network of drivers, shoppers and grocery partners made it a go-to service for Americans stuck at home during a time when grocery shopping was considered a high-risk activity. But what does Instacart do now that many of us have returned to the norm of in-person shopping? Fidji Simo, who just marked her one-year anniversary as the CEO of Instacart, answers this question, and more. In this episode of Leadership Next, Simo tells host Ellen McGirt why she wanted to be CEO of Instacart, even during such tumultuous times. She explains Instacart's decision to begin accepting SNAP EBT benefits and how that's tied to the company mission of increasing access to healthy food. Also in the conversation: what she learned from a 10-year career at Facebook and why she is optimistic about the company's future even in the face of a 40% cut in its valuation, .
Even if you have never heard of Arm, you've likely used its technology. Arm is a semiconductor and software design company. It designs blueprint technologies for the microprocessors that live inside most of the tech we use every day, including our smartphones, our TVs and our cars. The ubiquity of this technology also makes demand for it very high. So how is this high demand impacted by the struggling international supply chain and Russia's invasion of Ukraine? And what does this mean for the consumer? Arm CEO Rene Haas explains. Also in this episode, Haas and Fortune CEO Alan Murray discuss Arm's impending IPO, Arm's work to make chip processing more climate friendly, and how the rapid access to information has changed the nature of leadership.
Over the past two years, Arianna Huffington, CEO of Thrive Global, and Tony Bates, CEO of Genesys and co-author of the book Empathy in Action. have been spreading the word that empathy-driven leadership isn't an afterthought, it is an essential business practice. They believe this approach not only makes employees happier at work but boosts productivity and other important metrics. What does it mean to be an empathetic leader? How do you do it well? Why is it important, especially right now? Huffington and Bates share the details with Leadership Next hosts Alan Murray and Ellen McGirt. Also in the episode: how Genesys software helps call center workers monitor and manage their stress levels, how the pandemic has fueled a focus on empathy at work, and why both Huffington and Bates have dedicated themselves to companies that center emotional wellness. Thrive Global is a behavior change technology company that Huffington started in 2016 after she collapsed due to sleep deprivation and exhaustion. Bates' company Genesys is a software company with the vision of creating empathetic customer service experiences at scale.
Kate Ryder, the founder and CEO of Maven, was early to telehealth. Ryder founded Maven in 2014 after witnessing and experiencing gaps in the women's and family healthcare model. Today, Maven offers patients access to a digital network of over 2000 providers specializing in women's and family health. It has become the first company valued at over a billion dollars in the category. This suggests investors - alongside employers and insurance companies - are recognizing the business case for comprehensive family planning and reproductive health benefits. Ryder joined Fortune CEO Alan Murray in Aspen, CO at Fortune's Brainstorm Tech Conference. In this powerful conversation, Ryder explains what healthcare shortcomings motivated her to start Maven and how the company has evolved over the past eight years. Ryder also shares how employers have responded to the Supreme Court's decision to overturn Roe v. Wade, and how the ruling is impacting her company.
Niren Chaudhary is the CEO of Panera Brands, which includes the popular chain restaurants Panera Bread, Caribou Coffee and Einstein Bagels. The brand has nearly 4,000 restaurants across 10 countries, and the company is committed to serving high quality food in every one of them. Panera also wants to make sure its 110,000 employees feel supported on and off the job. In this episode of Leadership Next, Chaudhary tells Alan Murray that Panera Brands only serves food he would be willing to serve to his own family. He also describes Panera's commitment to providing its diverse workforce an array of educational and growth opportunities. Chaudhary elaborates on how including each meal's individual carbon footprint on the menu is key to their sustainability goals and how his late daughter inspires his leadership. Chaudhary is also Leadership Next's first singing CEO! Stay tuned to the end of the episode to hear his ode to Panera's chicken sandwich.
Shipping is an industry that is so invisibly essential to our lives, so much so that we might only think about it when something’s wrong. And the world has been talking a lot about the shipping industry since the start of the pandemic BECAUSE there are so many factors making their jobs very difficult. Supply chain issues, COVID restrictions, climate concerns, the invasion of Ukraine... to name just a few. In this episode, hosts Alan Murray and Ellen McGirt interview Søren Skou, the CEO of Maersk. Maersk is a Danish shipping and global logistics company that moves goods around the world, primarily by sea. Skou talks to Alan and Ellen about the challenges and opportunities presented by the global events of the last two years. Skou discusses how the pandemic, China’s stringent Covid regulations and the Russia’s invasion of Ukraine has impacted the supply chain and Maersk’s role in it. He also explains Maersk’s decision to withdraw its business from Russia after they invaded Ukraine, how Maersk plans to meet their goal of going carbon neutral by 2040 and what tech advancements consumers can expect from the shipping industry in the coming years.
Hayden Brown is the CEO of Upwork, a platform that connects freelance workers with companies looking to hire. Founded over twenty years ago, Upwork went public in 2018. But it was the pandemic that has truly proved to be a turning point as both workers and companies have begun to embrace remote work in new ways. In this episode of Leadership Next, Ellen McGirt digs into the size and scope of the freelance economy, and explores how the past two years continue to influence the future of work. Also in the conversation: bringing new diversity into a company via freelance talent, Brown's push to help working moms regain jobs lost during the pandemic and the opportunities that come with crisis.
Over the past two and half years, many companies have transformed at faster rates than ever before, as the sudden shifts caused by the COVID-19 pandemic, calls for racial justice, and other events have accelerated the need for new ideas and innovations. Those organizations that rose to the challenge were able to navigate ongoing disruptions—and embrace change to meet the evolving needs of their stakeholders. Now, as business leaders look ahead, they are searching for ways to continue to build on this growth. Here, Fortune Media CEO Alan Murray and Deloitte US CEO Joe Ucuzoglu sit down to discuss how global events have challenged businesses, from digital transformation to the Great Resignation, and how forward-looking leaders can utilize the lessons they’ve learned throughout this challenging and transformative period to come out even stronger. “Deloitte presents: Leadership Transformed” was produced by FORTUNE Brand Studio. FORTUNE editorial staff was not involved in its creation or production. The views and opinions expressed by podcast speakers and guests are solely their own and do not reflect the opinions of FORTUNE.
For two and a half years, Leadership Next has introduced listeners to a new CEO each week - exploring how these leaders are looking beyond the bottom line and tackling issues that impact employees, customers and other stakeholders. But, to mark our 100th episode, Alan Murray and Ellen McGirt have invited three previous guests back to the show. Why? To learn how much progress these CEOs have made on some important initiatives, and gain perspective on how strongly the business world is embracing the idea of stakeholder capitalism. Today you'll hear from Chip Bergh, CEO of Levi Strauss; Adena Friedman, CEO of Nasdaq; and Martin Whittaker, CEO of JUST Capital.
Doug McMillon is a Walmart lifer. He started loading trucks at a Walmart warehouse as a teenager trying to pay for college. He is now the company's CEO. Just two weeks ago, Walmart topped the Fortune 500 for the 10th year in a row. In this episode, McMillon and Leadership Next's Alan Murray discuss how record-high inflation, conflict in Ukraine and supply chain snarls are affecting Walmart’s business. McMillon elaborates on Walmart’s plans to become a regenerative company, detailing the environmental impact that transformation will have. And, to critics who say today's CEOs invest too much time in the planet and other external stakeholders, he has this to say: “I think it all boils down to timeframe. Yes, we are here to provide a return for shareholders. The best way to provide a return for shareholders over time, is if you have strong communities, associates that are well compensated and happy with their jobs and excited about their futures. A planet that works.”
When Sasan Goodarzi became Intuit CEO about three and a half years ago he wanted to move the company beyond its focus on taxes and accounting. Through two big acquisitions and innovations utilizing data, A.I. and blockchain, he's making big strides towards that goal. On today's Leadership Next, Goodarzi explains why this was so important and how he's pulling it off. Also in today's conversation: what it means to truly be an inclusive company and how Intuit is helping small businesses hit climate goals.
To those who love online trading or flock to the latest cryptocurrency, Edward Jones may appear old-fashioned. The company has been offering clients financial advice for 100 years and it remains focused on face-to-face interactions. And, CEO Penny Pennington says while cryptocurrency may be a fit for some portfolios, "we do not believe that speculation is a part of serious long-term financial planning. And there is part of the crypto market right now that is pure speculation." This approach is clearly working out well for Edward Jones, a Fortune 500 company that's spent the pandemic growing its customer base. In today's Leadership Next, Pennington tells Alan Murray and Ellen McGirt how she's working to diversify the company's pool of financial advisors, why she strives to infuse empathy into all aspects of the company, and what she sees as the key tenets of good leadership. Also in today's conversation: Pennington's approach to investing in crypto and her take on the threat of an impending recession.
When Dr. Marlow Hernandez was a child in Cuba, he promised his grandmother he would become a doctor. He did so, and is now the CEO of Cano Health, a primary care provider specializing in senior care. Cano has 137 medical centers across the country. The majority of its patients are located in low-income areas of South Florida. Companies the size of Cano Health don't typically appear on Leadership Next. But Cano's results are anything but typical. COVID-19 mortality rates among its patient population are 60 percent lower than the comparable senior population. How did Cano pull this off, and what can the rest of the health industry learn from its business model?
As the war in Ukraine continues, it's brewing one crisis - threatening the global food supply - and deepening another - pushing millions of Ukrainians from their homes. Today on Leadership Next, Alan Murray and Ellen McGirt speak with two leaders who are working hard to mitigate these problems. Svein Tore Holsether is the CEO of global fertilizer company Yara. He explains why the war is hurting agricultural production and driving up prices. He also points out that while the larger businesses community has widely paused operations in Russia, Yara doing so has ripple effects across the world's food supply. Holsether shares how he's navigating this humanitarian dilemma. Also in the conversation: why Holsether is pushing his company to produce green fertilizer, the challenges this presents and how it's changing the way he spends his time. David Miliband is CEO of the International Rescue Committee, an NGO that assists refugees in over 40 countries. He lays out the scope of the refugee problem created by the war in Ukraine. He then details the role business can play in improving the lives of refugees.
Fred Smith envisioned FedEx during his time as an undergrad at Yale. By 1973 his school project had become a functioning business. He's been a part of the organization ever since. But on June 1st he'll step down from the role of CEO and transition to FedEx Executive Chairman. Taking the reins at the Fortune 500 giant is current President and COO, Raj Subramaniam. In his first interview with a major media outlet, Raj tells Leadership Next how he came to FedEx, and how he's thinking about filling the shoes of a legendary CEO. Also in today's conversation: why the company stopped delivering packages for Amazon, the role FedEx played in delivering crucial COVID-19 supplies, and how technology will impact FedEx operations in the future.
As Leadership Next listeners know, the role of business in society is changing. Companies are being held responsible for their environmental footprint, CEOs are asked to weigh in on social issues. Employees and customers both have new expectations of the corporations in their lives. And as companies respond to these changes they need corporate boards that understand these new expectations and pressures. Today, boards best equipped to do this are composed of diverse members with a wide variety of expertise. Nobody knows this better than Brian Stafford, the CEO of Diligent. Diligent designs software and educational tools for use by corporate boards and leaders. The company has also partnered with Fortune to build a list of companies with the most innovative boards. In this episode, Stafford explains the changing demands on board members and the skills these leaders need to succeed.
When the COVID pandemic struck, Pfizer was ready to tackle the challenge of developing a vaccine. That's due in large part to some key decisions CEO Albert Bourla made after becoming CEO in 2019. In this episode of Leadership Next he was also quick to acknowledge the role purpose played in making this feat possible. "I think it was the most important factor," Bourla said. "It was not the singular focus on sciences, it was not the infrastructure were able to develop. It was the culture and the mindset ... breakthroughs that change patients' lives. That's the reason of our existence. This is why we have formed this corporation. Without that there's no reason for us to be part of corporate America ... Companies that are staying true to their purpose always perform better than companies that don't. And I think this is because when you are having a strong focus on your purpose, you coordinate all the resources of the company towards one common goal." Also in the episode: the complicated debate over drug pricing, big lessons learned from the COVID pandemic, and Bourla's top leadership goal.
On February 24, Russia fired missiles into Ukraine, launching a war that has displaced millions and likely killed thousands. One week later, mega retailer IKEA announced it would pause all production in both Russia and Belarus and shutter its namesake stores. This decision was anything but simple. Showing support for Ukraine ultimately meant impacting over 12,000 IKEA employees in Russia, not to mention Russian consumers who turn to IKEA for reasonably-priced home goods. On today's Leadership Next, the CEO of IKEA's Ingka Group Jesper Brodin explains how the company thought through this complicated decision. "A bit like the pandemic, there is no manual or guidebook for us here," Brodin says. Also in today's conversation: why IKEA now sells renewable energy, the mattress-recycling economy in Sweden, and how Brodin nurtures his mental health.
Linda Rendle is one of just a few women to be running a Fortune 500 company. She took over the top job at Clorox early in the pandemic when the company was scrambling to meet unprecedented demand for its cleaning products. That demand has subsided but inflation has skyrocketed, handing Rendle yet another challenge. On today's Leadership Next, she tells Alan Murray and Ellen McGirt how she's approached these hurdles and why she strives to take care of her employees and the planet. "(It) has nothing to do with the idea of being woke. it has to do with this is the way that we actually create value," Rendle explains. "And we've been under leveraging it as a society for many years. And now I think it is the way and the path forward to continuing to create good growth, and really a more comprehensive view of capitalism."
Global Payments provides the technology plumbing for a lot of digital commerce. That means when life moved largely online for many in 2020, the company's bottom line benefited. And while pandemic restrictions have eased, CEO Jeff Sloan says consumers will likely continue to order dinner, buy shoes and visit the doctor online. "Cash and check is the enemy. And the pandemic has accelerated the decline of cash and check," Sloan tells Leadership Next. "As long as you as a consumer are paying for something other than in cash and check, we ultimately are going to get paid." That extends to cryptocurrency as well. But Sloan feels strongly nobody is going to be buying groceries with crypto any time soon. Instead, he expects to see the introduction of a U.S. stable coin in the near future. Also in the conversation: how Sloan see corporations benefiting from cryptocurrency today, the importance of empathy in leadership, and why Sloan aims to surround himself with people who disagree with him.
Ahead of Russia launching attacks on Ukraine, businesses and governments were warned to brace for cyber warfare. That hasn't transpired yet, but it doesn't mean it won't warns the co-founder and CEO of security company CyberArk. "Perhaps they're saving it for a later time," Udi Mokady tells Leadership Next. "(Y)ou don't certainly pull out all of your arsenal at once. And of course, my concern is that some of it will be taken against countries that are participating in the sanctions." Cyber threats - and the actors behind them - have changed dramatically since Mokady helped found CyberArk in 1999. Of course, he points out, investment in cyber defenses have changed over time too. Also in today's conversation: why companies are more vulnerable than ever to cyber attacks and how to improve the cybersecurity talent pipeline.
What is design thinking, and why should you care about it? " You know, so many leaders today are asking the question, what comes next? How do we prepare ourselves for what we can't even see? ... Well, that's where design thinking comes in," Sandy Speicher, CEO of IDEO, tells Leadership Next. Design thinking is a different way of seeing the world, a different approach to problem solving and leading. It's also a bit of a buzz word that many people still don't fully understand. But with so many changes happening in business right now - the technology revolution, the rethinking of how companies function in a hybrid world, the search for greater corporate purpose - now's the time to figure it what it is and how to implement it, according to Alan Murray and Ellen McGirt.
Bigger is no longer better for General Electric, according to CEO Larry Culp. When he took charge of the iconic company in 2018 it was clear change was needed - GE was in the midst of a years-long slump where much of its market value disappeared. His solution: break the corporate giant into three smaller, focused companies. How did he come to this conclusion? Why is it the right move? And what leadership lessons can others gain from Larry's story? Alan Murray and Ellen McGirt answer those questions and more in this episode of Leadership Next.
Signet Jewelers - parent company to Zales, Kay and several other brands - has seen its digital sales quadruple since the start of the COVID pandemic. And an estimated 85 percent of customers interact with the company digitally at some point during their shopping process, according to company CEO Gina Drosos. But pushing the company towards a digital future is just part of the transformation plan Drosos put in place after becoming CEO in 2017. "Our transformation has been both strategic and cultural, with cultural being probably even the more important of the two," Drosos tells Leadership Next. Also in today's conversation: tracing the diamond supply chain, the importance of having a diverse leadership team, and inflation's impact on the jewelry industry.
Chobani CEO Hamdi Ulukaya immigrated to the U.S. from Turkey, He purchased an old yogurt factory in upstate New York in 2005. Two years later, the company sold its first Greek yogurt. Today, the brand is reportedly worth billions and is preparing for an IPO. But perhaps the most remarkable part of this story is HOW Ulukaya met his goal of making quality yogurt available to the mass market. As he tells Alan Murray and Ellen McGirt, it all came down to trusting his employees and treating them well. Chobani makes a practice of hiring refugees, and has enlisted other companies in these efforts. Ulukaya is dedicated to the idea that CEOs have the power to change lives, and the responsibility to do so. Hear more in this episode of Leadership Next.
As recently as 1993, 80 percent of Africans had never heard a phone ring according to Cassava Technologies CEO Hardy Pemhiwa. Today, the vast majority of people on the continent own mobile phones. But connecting those phones to the internet remains pricey. This is where Cassava Technologies enters the picture. The company aims to become the first tech company to connect all of Africa. This massive ambition springs from the belief that everyone deserves the opportunity to afford online access, and that providing this access opens the door to job growth and - ultimately - to a better economy. Pemhiwa tells Leadership Next how he's approaching the challenge, the role of regulators in Africa's growing tech industry, the opportunity for investing in African entrepreneurs, and more.
In this episode of Leadership Next, Alan Murray and Ellen McGrit take listeners inside the annual CEO meeting that Fortune typically hosts at Davos. Davos itself was postponed due to Omicron, so Fortune moved its meeting online - and attendance was impressive. Leaders who joined oversee an estimated $2.6 trillion in annual revenues and directly employ just under seven million people. On the agenda: looking ahead to the biggest challenges and opportunities of 2022. Today you'll hear from Andy Jassy of Amazon, Brian Moynihan of Bank of America, Carol Tomé of UPS, Nicolas Hieronimus of L'Oréal, Vicki Hollub of Occidental Petroleum, and Dan Schulman of PayPay. Also on the show, Joe Ucuzoglu of Deloitte US shares results from the Fortune-Deloitte CEO survey conducted in January.
For years Steve Case has been pushing venture capital investors to look beyond California, New York and Boston for startups to support. This has been the driving mission of his investment firm, Revolution, and his seed fund has backed nearly 180 companies in 80 cities. But now - finally - a growing number of investors are joining him. "I do believe one of the silver linings of a terrible tragic pandemic may be this accelerant in terms of what's happening with these rising cities and more companies starting and scaling in cities," he tells Leadership Next's Alan Murray and Ellen McGirt. Case says this is of course good news for company founders, but it's also good for workers and local economies. And, hopefully, it translates into more diverse entrepreneurs attracting funding. Also in the conversation: the types of companies Case has his eye on now, his time as the founder of AOL, and why you may want to consider a trip to Chattanooga. The transcript of this episode will be available on Fortune.com.
In this final Leadership Next of 2021, Alan Murray and Ellen McGirt are joined by Joe Ucuzoglu, CEO of Deloitte US and long-time sponsor of the podcast. The team reviews highlights from the season, identifying themes that emerged from the 40 episodes, and discusses what's ahead for business in 2022. Voices from the season appear throughout the episode. Hear from the CEOs of UPS, Chipotle, Intel, S&P, United, Best Buy, Albertsons and many more. Leadership Next will return with more interviews in January of 2022. Subscribe to the podcast so you don't miss a thing!
After 24 years at Home Depot, Carol Tomé was ready to retire. But United Parcel Service - where she had served as a board member since 2003, had other plans. Why did she decide to accept the CEO job at UPS? That's just the first thing Alan Murray and Ellen McGirt want to know in this episode of Leadership Next. UPS is the leading delivery business in the U.S. Tomé says the company delivers six percent of the country's GDP each day. That requires a lot of employees! Tomé sees making these workers happy and developing them into leaders as one of her top priorities. She explains the various ways she's tackling that part of the job. Also in the conversation: growing the business, navigating COVID, smoothing supply chain snarls and innovating for the years ahead.
Before the COVID pandemic, roughly 10 to 15 percent of Chipotle's business came in through digital channels. Today, that number is closer to 40 percent. "Sometimes, you know, your strategies end up finding an unknown accelerator. And the pandemic proved to be an accelerator on the strategy," CEO Brian Niccol explains. The company was well positioned to excel during the pandemic in other ways too. Thanks to its previous food safety scares, Chipotle had stringent health and safety protocols in place. Raising wages and outlining opportunities for career growth have helped the company weather the current labor shortage. And now, Niccol is looking ahead to another big challenge: climate change. Alan Murray and Ellen McGirt dig into all of the above, and more in this episode of Leadership Next.
United Airlines CEO Scott Kirby was one of the first leaders of a major American company to insist all employees be vaccinated against COVID-19. The move was controversial. But in the end, over 99% of workers complied. Kirby tells Alan Murray and Ellen McGirt that while he was confident the mandate was the right choice, he's glad the process is now in his rearview mirror. In this episode of Leadership Next Kirby shares how he makes hard decisions. He talks about United's commitment to be "100% green" by 2050. (He's quick to point out that carbon offsets do NOT figure into the company's plan.) And, he explains how his military training and love of reading have set him up for success.
When Adrian Gore decided to build an insurance company in South Africa in the early 1990s, he took a novel approach: the company should aim to make people healthier. This was not - and is not - a common tactic in the insurance business. But in a country with lots of sick people and not enough doctors, it seemed like the only sustainable choice Gore told Leadership Next. His gamble paid off - Discovery is now a very successful global business that has expanded beyond health insurance. In this conversation with Alan Murray and Ellen McGirt, Gore explains how he founded Discovery, the power of incentives to drive healthy behavior and where the company is headed next.
Cruise, backed by General Motors, plans to have one million of its self-driving cars on the road by 2030, according to CEO Dan Ammann. But the cars won't be sold to individuals. Instead, Cruise plans to introduce the public to its autonomous vehicles via ride sharing. The idea is that instead of calling an Uber or a Lyft, passengers will call a Cruise AV. On this episode of Leadership Next, Ammann tells Alan Murray and Ellen McGirt how the company plans to pull this off. He also explains why he's so eager to get more self-driving cars on the road. For him, it's about safer roads and saving lives.
In the past, offering executives leadership training was an expensive proposition. This meant only a handful of employees were able to participate. But what if you blew that model up? If you could lower the. cost, you could increase the number of employees being trained to excel. The result: a broader and more diverse group of up-and-coming corporate leaders. This is exactly what ExecOnline's CEO and co-founder, Stephen Bailey, has done. His company partners with top business schools and offers their material online to nearly half of all Fortune 500 companies. In this episode of Leadership Next he tells Alan Murray and Ellen McGirt why he started ExecOnline. The three discuss how the responsibilities of corporate leaders have changed, and what it takes to be a successful leader today.
Jack Dangermond founded Esri over 50 years ago and has grown it into a giant private company that provides software to global corporations, governments and NGOs. At its heart, it's a map-making company. Customers pull data into Esri software to create maps that help inform all sorts of decisions. As Jack tells Alan Murray and Ellen McGirt, "Our customers run the world ... and they do it through maps." But Esri's mission runs deeper than this. "We look at issues of a social nature or an environmental nature, and try to build some of the parameters of that kind of thinking into the basic tools. So when our users buy those tools, they wind up doing usually a lot more than their basic mission. ... They do things more efficiently. They do things more sustainably, ... So we can't actually control them or tell them what to do. But we can introduce to them this geographic way of thinking and acting that ultimately drives better action and behavior on their part."
Michael Dell had a reputation for not paying attention in school. But apparently, reading computer magazines in the back of his high school classrooms paid off - he went on to found Dell Technologies. This story, and many others, appear in Dell's new book, 'Play Nice But Win.' And today he's sharing several of them on Leadership Next. Alan Murray and Ellen McGirt spend some time digging into Dell's decision to take his company private in 2013 and then return to the public markets in 2018. You may not be surprised to hear that the CEO of Dell Technologies also has a lot to say about tech itself. He believes "nobody is going to be spared" from transformation, that the experience will be "wicked and brutal" but also "wonderful and amazing."
Thanks to COVID-19, corporate America has been forced to reimagine how, where and when works gets done. And the former CEO of PepsiCo, Indra Nooyi, is pushing companies to inject "more humanity" into these future of work conversations. For her that means including discussions on how to support families, enabling everyone to fully participate in the workforce. As she tells Alan Murray and Ellen McGirt, this is not a "feminist issue," it's an economic one. Drawing on her new book, "My Life In Full," Nooyi lays out some specific steps she believes companies should take to better support working women. The Leadership Next conversation also touches on Nooyi's moves as PepsiCo CEO to make healthier products and boost sustainability efforts.
In today's race to attract and retain the best employees, creating an inclusive environment where people actually want to work is key to success. And this is something today's Leadership Next guests have been focused on for years. Michael Bush is CEO of Great Place to Work (GPTW), and Aron Ain is CEO of UKG, the company that recently acquired GPTW. The two tell Alan Murray and Ellen McGirt why their companies recently joined forces, and share advice on navigating the rapidly-changing world of work.
Robots have been moving into factories and other manufacturing facilities for some time. But Daniel Dines is out to automate tasks traditionally done by knowledge workers. Dines's company, UiPath, is working hard to bring robotic process automation, or RPA, into offices across the world. He argues that automating routine tasks ultimately enhances jobs - and investors seem to agree. The company went public earlier this year in one of the largest U.S. software IPOs in history, and continues to grow. On this episode of Leadership Next, Alan Murray and Ellen McGirt dig into Dines's argument that this automation is a positive development for all concerned.
It's been almost exactly two years since the Business Roundtable - a DC-based advocacy group comprised of the country's biggest companies - updated its mission statement to include stakeholders like employees and communities alongside shareholders. The move signaled a change in approach that Leadership Next's Alan Murray calls "transformational." As co-host Ellen McGirt points out however, skeptics continue to say this is all just talk, not substantive change. So today, Alan and Ellen check in with the head of the Business Roundtable - Josh Bolten - to hear the arguments he offers critics. They also discuss implementing standards to better measure the impact of the stakeholder approach, how the pandemic has impacted adherence to the stakeholder model, and Bono (yes, that Bono).
Why should business care if the government agrees to repair roads and bridges? The answer to that question is more complex than you may think. But this week's Leadership Next guest lays it out beautifully. Andrew Liveris, former CEO of Dow, is co-chair of a boldface group of CEOs called Build Together. Their goal: to encourage bipartisan support of the $1T infrastructure bill. That bill passed the Senate - garnering support of all Democratic Senators and 19 Republicans - last week. Now, it's heading for the House. Liveris explains why Build Together was formed and how it functioned. Alan Murray and Ellen McGirt also ask about what's next for the group and how the CEOs feel about the $3.5T soft infrastructure budget blueprint.
Flex is "one of the biggest companies you may have never heard of," Alan Murray says on this week's Leadership Next. The third-largest manufacturer in the world, Flex makes products and components for other companies you DO know - like Cisco, Dyson and Bose. Revathi Advaithi became Flex CEO in February of 2019 - just in time to negotiate sensitive trade issues with China, quickly followed by the COVID-19 pandemic. In this episode of Leadership Next, Advaithi talks about running factories and managing customers during the pandemic's early days, what the pandemic revealed about supply chains, and how she expects manufacturing to change over ensuing years. She also shares her career journey, and her thoughts on how more women can reach leadership positions within Global 500 companies.
When the COVID pandemic hit, Best Buy turned all of its stores into curbside service only - in the span of just 48 hours. And while stores have since reopened, many changes made as a result of the global crisis are here to stay. CEO Corie Barry tells Leadership Next how Best Buy has rethought using its stores, connecting with customers and best utilizing employee skills. And what about business itself? Will the outsize demand we saw for tech products eventually wane? Barry's answer may surprise you. Also in this episode: Best Buy's efforts to retain women employees, its focus on cybersecurity, and why being CEO "is not a job you do by yourself."
Leadership Next's Alan Murray calls the board shakeup at Exxon one of the biggest business stories of the year. And today the man behind that shakeup - Chris James of Engine No. 1 - joins Alan and Ellen McGirt to explain what inspired his activist campaign, and why he believes it succeeded. Fortune's Katherine Dunn - who has been reporting on the story - has valuable insight to offer too, laying out how the proxy fight unfolded and why the moment was ripe for disruption. Also key of course is what happens next. Will the three new board members be able to drive change at Exxon, pushing it to invest in the technology needed to transition away from a carbon-centered energy future? And does Engine No. 1 have its sights set on another company?
Grab is widely considered Southeast Asia's most valuable startup. Founded in 2012, the company started as a riding hailing service and has grown to include food delivery, financial services and more. From the beginning, co-founders Anthony Tan and Hooi Ling Tan have focused on building a successful business that also creates a lasting social impact. On this episode of Leadership Next, CEO Anthony Tan tells Alan Murray and Ellen McGirt how the company came to be, how it has grown, and how competition has made Grab better. Throughout it all, he illustrates how an unwavering attention to stakeholders has benefited millions across Southeast Asia, and strengthened Grab's bottom line.
While Leadership Next enjoys an extended Fourth of July holiday, check out this episode of Fortune's Brainstorm podcast - a weekly podcast which examines how tech is reshaping our world. Like what you hear? Subscribe here! In this episode, which originally aired in May, hosts Michal Lev-Ram and Brian O'Keefe look at Silicon Valley's efforts to perfect a delicious meat alternative. There are more plant-based meats on the market than ever before. But startups are increasingly using other methods to develop alternative proteins too - and investors are flocking to support their efforts. Today's Brainstorm podcast is all about these alternative meats: the case for developing them, how Silicon Valley is embracing the challenge, who is most interested in backing these companies and - perhaps most importantly - how do they taste? Fortune senior writer Beth Kowitt wrote her first big feature on the industry in 2017 and has been following it closely ever since. She gives Brian O'Keefe and Michal Lev-Ram an industry overview. Kowitt also interviews Lisa Dyson, the founder and CEO of Air Protein. A young company that - yes - aims to make alternative protein from the elements found in air. Finally, hear from Sharyn Murray of The Good Food Institute. She has a slew of data about who is investing in this industry and where the money's going - plus an interesting argument that the government should be playing a larger role in encouraging the adoption of meatless meat.
Duke Energy, number 126 on the Fortune 500, delivers electricity to nearly 8 million customers in the Southeast and Midwest. A fair amount of that electricity remains generated by coal-fired plants. Since Lynn Good became CEO in 2013 she's retired 52 of these plants, but there's still work to be done. And with an increased focus on climate change coming from government, investors, employees and customers - the push to reach net zero is stronger than ever. Good tells Leadership Next's Alan Murray how the company is approaching this challenge. They also discuss cybersecurity threats, activist investors, and how the job of CEO has changed over time.
Vivek Sankaran was ten months into his tenure as CEO of Albertsons Companies when the COVID-19 pandemic struck. His roughly 300,000 employees immediately became front-line workers, and the company had to scramble to figure out how to keep everyone safe. But ultimately, Sankaran said, the pandemic made Albertsons a better company by accelerating innovation around digital orders and much more. Another big change for Sankaran over the past year is how he thinks about social issues and community impact. "I shouldn't be episodic about this," he explained. "I need to make this commitment, I need to problem solve it like I'm problem-solving other aspects of the business."
Dow is one of the world's largest producers of plastics, yet company leader Jim Fitterling is committed to ending reliance on single-use plastic products. It's a tension that's difficult to balance, and it makes for an interesting discussion on this week's Leadership Next. As Dow moves towards a more sustainable business, Fitterling points out that products are just part of the equation. The processes used to make the products have an even bigger carbon footprint. So how specifically do you approach this challenge AND still run a profitable business? Alan Murray and Ellen McGirt dig into the details.
Pat Gelsinger has been CEO of Intel for about four months now. But he's not new to the company - he spent the first 30 years of his career at Intel. The story of how a young man from a Pennsylvania farming community landed at Intel is a good one - and it's something Pat shares with Alan Murray and Ellen McGirt in this episode of Leadership Next. But first, semiconductors. They're embedded in all the tech we touch, and most of them are manufactured in Asia. Supply chain problems have led to shortages recently, which has put the issue on many American's radars. But the push to increase manufacturing capacity in the U.S. has been building for some time. Gelsinger admits Intel ceding manufacturing to Asia was a strategic mistake and, as he explains, he has a strategy for improving the situation. Fortune's Eamon Barrett also joins this episode to shed further light on the global chip shortage, the challenges of increasing manufacturing in the U.S., and the political forces behind initiatives to do so.
Chris Nassetta has been CEO of Hilton since 2007. He tells Alan Murray that when arrived on the job "the business just wasn't functioning in the ways that it needed to function." And while some of that related to strategy, he pinpointed the real problem as tied to culture. "It (had) really sort of lost its way from a cultural point of view." While the problem may have been easy to diagnose, it was anything but easy to solve. He succeeded however, as evidenced by the company's high ranking on Fortune's 'Best Companies to Work For' list. In this episode of Leadership Next he explains how he tackled the problem. Also in this episode, the return of business travel and a peek at what Nassetta calls the "phygital" future (yep, it's a combo of physical and digital.)
Any time you propose a change that impacts thousands of companies, you're likely to hear complaints. That's what happened when the Nasdaq stock exchange said it wants its listed companies to disclose their board diversity stats. What's more, it wants companies to have at least one woman and at least one individual who identifies as an underrepresented minority or LGBTQ+ on their boards. The proposal is still making its way through the SEC approval process, but Nasdaq's CEO says she's not concerned by the debate surrounding the plan. "This is a significant change to the governance of public companies. And so we like the rigor," Adena Friedman tells Alan Murray and Ellen McGirt in this episode of Leadership Next. This diversity rule would be a first for a major American stock exchange. Pushing for the change placed Friedman - the first woman to lead a major American stock exchange - on Fortune's latest list of the World's Greatest Leaders. Friedman originally joined Nasdaq as an intern in 1993, and was named CEO in 2017. Tune in for more on the board proposal, her take on the current stock market, and how leadership has changed as a result of the pandemic.
Even before the pandemic, a large number of PagerDuty employees were working in a hybrid fashion. "I think maybe even some organizations are underestimating the complexity that comes as a result of giving your employees the flexibility they want," CEO Jennifer Tejada says on this week's Leadership Next. She shares tricks and tips for successfully leading a hybrid workforce. She also talks about the impact the pandemic has had on working women, why PagerDuty opened an office in Atlanta, and the importance of networking. Also in today's episode, the CEO of Puppet, Yvonne Wassenaar.
Katrina Lake is the founder and CEO of Stitch Fix, a personalized styling service founded ten years ago. When Lake took her company public in 2017, she was the youngest female founder to ever do so. And, she's one of the few women founders to IPO a tech company. The IPO itself was notable for another reason too: many pictures from the event show Lake holding her young son. "It was a really meaningful moment that I didn't anticipate," she tells Alan Murray and Ellen McGirt. Lake reports that she's moved from "bristling" at regularly being called a female founder (instead of simply "founder") to embracing her position as a role model for other women in business. In this episode of Leadership Next, Lake describes the moment she knew she wanted to be in business, the dangerous lack of diversity amongst investors, leading through the pandemic, her plans to transition to executive chairperson, and more.
As we begin to emerge from the pandemic, it's a question that seems to be plaguing most CEOs: How do you hold on to the benefits of remote work while encouraging more in-person collaboration? This is just one topic that Alan Murray and Ellen McGirt broach with Adobe CEO Shantanu Narayen. Listening and responding to employees is clearly something Adobe does well - the company has landed on Fortune's list of 'Best Companies to Work For' several years in a row. It's far from the only thing the company does well however. Adobe's financial results continue to impress year after year. How does he do it, and how is Narayen positioning his company - home to products like Photoshop, Adobe Sign and many more - for the future? That's all on this episode of Leadership Next. Also featured in this week episode, Catalyst's Senior Director of Women and the Future of Work, Lauren Pasquarella Daley.
Patagonia - the 48 year-old outdoor equipment and apparel company - has long been passionate about protecting the environment. But when Georgia passed new voting access laws in March, Patagonia was one of first to speak out and push back against the changes. Why did the retailer choose to be a part of this political fight? That's what Alan Murray asks Patagonia CEO Ryan Gellert in this episode of Leadership Next. Gellert details how the company's activism has evolved over time, and how Patagonia decides which issues to support. Gellert also shares the challenges of becoming carbon neutral, how being a certified B Corp has made Patagonia a better company, and why a failure to fight for stakeholders is a "real risk to businesses."
Etsy - the e-commerce site focused on handcrafted goods - saw its revenue more than double in 2020. CEO Josh Silverman describes the COVID-19 pandemic as the company's "Dunkirk moment." At a time where traditional suppliers couldn't even come close to meeting the demand for face masks, Etsy makers stepped up. The company wound up selling about $740 million worth of masks in 2020, according to Silverman. However those sales were dwarfed by the clamor for home goods - everything from custom-made desks to throw pillows. In this episode of Leadership Next, Silverman tells Alan Murray and Ellen McGirt why he believes so many people turned to Etsy during the pandemic. And he explains the company's commitment to three big issues: economic empowerment, diversity and sustainability, saying "being a good citizen makes us an even better business."
Ryan Williams is the CEO of Cadre, a company that's out to "democratize" commercial real estate. In other words, he's making it easier for the average investor to buy a piece of the pie. And, he's utilizing technology in a way the staid industry hasn't seen before. His success landed him on our 40 Under 40 list in 2019, and the COVID-19 pandemic hasn't slowed him down. In this episode of Leadership Next, Williams tells us about his early business ventures and how he came up with the idea for his company. He talks about why he thinks everyone should be able to include real estate in their portfolios, and about the company's commitment to invest in minority operators who are often building properties in underrepresented communities. He goes on to explain why this investment will not hurt the company's bottom line saying in part, "unconventional approaches can lead to unconventional returns and outcomes." Also joining Alan Murray and Ellen McGirt, Fortune's Shawn Tully who has his own take on Cadre's approach to business.
Biotech company Genentech has eight drugs in various stages of development as therapeutics for COVID-19. But early in the pandemic, the company decided to turn over a large chunk of its manufacturing capacity to a competitor. Time was of the essence, and this company had a promising monoclonal antibody cocktail in the wings. Will this spirit of collaboration survive post-pandemic? That's just one topic Leadership Next explores with Genentech CEO Alexander Hardy. Another big topic of conversation: health equity and the diversity of drug trials. Health disparities between races is nothing new, but the pandemic put a bright spotlight on the issue. It quickly became clear that COVID-19 was hitting communities of color hard. This did not go unnoticed by Hardy who told Alan Murray and Ellen McGirt "we have a really significant responsibility as an industry to society to never let these sorts of issues impact these populations as they've done now." One part of solving this problem is ensuring that drugs in development are effective for all people, and that requires including more people of color in clinical trials. Diana Zuckerman, President of the National Center for Health Research, joins Leadership Next to more fully explore why today's clinical trials lack diversity, and what needs to happen to change that.
Kara Goldin never planned to create a company that competes with giants like Pepsi or Coca-Cola. She just wanted to drink water that didn't taste boring. But now Hint is the country's fastest-growing independent beverage company. Since its founding in 2005, Hint has grown to include products like sunscreen and hand sanitizer. But its mission remains the same according to Kara: to help people lead healthy lives. That purpose has also led her to push for a closer examination of the country's drinking water. She says despite EPA oversight, many dangerous impurities remain in tap water, and she's fighting to draw more attention to the problem. Also today on Leadership Next, she tells Alan Murray and Ellen McGirt about her early dreams of working for Fortune, how she landed her first job out of college, and she offers advice to women who suspect NOW may be the time to change careers.
Typically, company CEOs also serve as Chairman of the Board. But that's not the case at AT&T. Bill Kennard is the newly installed Chair at AT&T and today, he's our guest on Leadership Next. The pandemic has made clear the importance of universal broadband access - and just how far the U.S. is from that goal. Kids struggling to connect to remote school "hits us in our gut" Kennard tells Alan Murray and Ellen McGirt. He lays out the history of this problem, and explains what needs to be done to fix it. Also in today's conversation: the innovations likely to come from 5G, and the race to establish standards for the technology; diversity in corporate America; and a favorite Leadership Next topic - the role of corporations in society.
Ever since he fell ill with COVID-19, Visa CEO Al Kelly has made sure his 21,000 employees know they have a role to play in ending the global pandemic. And while he's made a full recovery, he admits Visa is still feeling some pain as the coronavirus continues to depress spending on travel and entertainment. But long-term, it seems as though the pandemic may wind up being good for business. Alan Murray and Ellen McGirt dig into why that is, and then move on to a variety of other topics: how Bitcoin is impacting Visa, the company's renewed efforts to boost internal diversity, its commitment to the environment, and how Kelly's faith impacts him as a leader.
One year ago we were just beginning to feel the impact of COVID-19 here in the U.S. And our efforts to fight the virus were in early innings. But it was already clear to 3M's Mike Roman that the coronavirus was a force to be reckoned with. 3M is the company behind N95 respirators. Demand for the product took off early last year, and has remained incredibly high ever since.. Today on Leadership Next, Roman tells Alan Murray and Ellen McGirt what the early days of the pandemic were like for the company and how his employees worked to meet increased demand. He shares 3M's response to the killing of George Floyd, the company's newest sustainability efforts, and his approach to stakeholder capitalism. Also in today's episode, Deloitte's Joe Ucuzoglu details findings from a recent Fortune/Deloitte survey of big company CEOs, highlighting their thoughts on returning to offices, resuming business travel, and more.
Has the stock market lost touch with reality? That’s the first thing Alan Murray and Ellen McGirt want to know from this week’s Leadership Next guest, S&P Global CEO Doug Peterson. The conversation quickly turns to talk of ESG investing – the desire by investors to know their money is being invested in companies that are doing good for people and planet. Recent studies have shown that not only are big dollars flowing into these types of investments, but the funds themselves are outperforming the general market. Is this a trend that’s here to stay? And just because an investment claims to be ESG friendly, how do you know that’s really true?
Jeff Immelt was the CEO of General Electric for 16 years. It was a controversial run to say the least. During his tenure company stock plunged, wiping out well over $100 billion in market value. Now, Immelt is ready to talk about what went wrong – and, what went right. He’s written a new book called Hot Seat: What I Learned Leading a Great American Company. And today, he joins Alan Murray and Ellen McGirt on Leadership Next. Also in today’s episode, Fortune’s Geoff Colvin who has spent years chronicling the company and has his own insight to offer.
Years ago, the average person didn’t have a cell phone – mobile phones were a tool used primarily by big business. Of course today everyone has a phone in their pocket. Peggy Johnson believes augmented reality tech is going to follow this same trajectory. She’s the new CEO of Magic Leap, a startup founded in 2010 that makes augmented reality headsets. When it became clear that selling these devices to consumer gamers wasn’t going to sustain the company, Magic Leap decided to pivot to the enterprise market. And Peggy Johnson is leading that charge. In this episode of Leadership Next, she tells Alan Murray and Ellen McGirt why she raised her hand for this challenging job and lays out the business case for industries adopting augmented reality. She also talks about building her management team, supporting employees and says even small companies can “embrace stakeholder capitalism.”
Fed up with razor blades that irritated his skin, and tired of walking down “ethnic” beauty aisles, entrepreneur Tristan Walker decided to start his own company. In 2013 he launched Bevel, a suite of shaving products designed for Black men. Walker & Company Brands was acquired by Procter & Gamble in 2018, making Tristan the first Black CEO of a P&G subsidiary. In this episode of Leadership Next he tells Alan Murray and Ellen McGirt that he believes all companies should have a plan to serve customers of color. “Every company in 20 years, when folks of color become the majority in this country, if they do not have a plan to serve this audience with empathy, I believe that they will not exist.” Walker believes the global pandemic may have accelerated opportunity for employees of color, and he shares his outlook on the likelihood of lasting change in the wake of this past summer’s social justice uprising. Also in the conversation: why Walker sold his startup to the giant P&G, his complicated feelings around venture capital, and advice for other Black entrepreneurs.
Each year Fortune assembles about 50 of the top CEOs in the world for a dinner on the sidelines of the World Economic Forum in Davos, Switzerland. Of course this year, the annual event was postponed due to COVID-19. But Fortune still wanted to convene this group to discuss how business could best join forces to make a positive impact in 2021. How can all of us emerge from the global pandemic stronger than before? And today, on Leadership Next, our listeners are getting a special seat at that event. Before setting priorities for 2021, attendees heard updates on several of the most pressing issues of the moment: Pfizer CEO Albert Bourla spoke about the coronavirus vaccine efforts; Mary Barra of General Motors unveiled how her company plans to fight climate change; Facebook's Sheryl Sandberg offered a picture of tech regulation in the months ahead. Leadership Next's Alan Murray and Ellen McGirt bring you highlights from these reports. Also joining the conversation, the co-host of Fortune's Brainstorm podcast, Michal Lev-Ram.
Leadership Next kicks off a new season with important discussions around Black Americans and work. Alan Murray and Ellen McGirt speak with tech executive Charles Phillips who is a founding member of OneTen – a coalition of business leaders committing to hire one million employees of color over the next ten years. Phillips explains how the group came about, and why it’s so important. He talks about his own experiences - how he became interested in computers, how his upbringing prepared him to succeed in a corporate world where very few people looked like him, and why he sold his company to Koch Industries instead of taking it public. Also on today’s show, David Craig the CEO of data company Refinitiv. Refinitiv is a key partner in a new Fortune initiative, Measure Up which pushes companies to track, report and disclose their employee diversity numbers. While many companies proclaim the importance of corporate diversity and inclusion, very few actually report their progress towards meeting DEI goals. You can join the effort by heading to https://Fortune.com/measureup
Leadership Next has wrapped for the year. We’ll be back with more CEO interviews in January, when we kick off Season 2. In the meantime, we invite you to check out - and subscribe - to a new Fortune podcast: Fortune Brainstorm. Each week hosts Michal Lev-Ram and Brian O’Keefe talk about how tech is reshaping our world. They’ve explored how robots are identifying COVID-19, how AI is preventing wildfires, and why we should all care about the government’s antitrust lawsuit against Google. Today, Alan selected one of his favorite episodes to share with Leadership Next listeners. It's all about Fortune’s Businessperson of the Year, Elon Musk. You may admire Musk, you may despise him – but you'll likely learn something new about him in this episode of Fortune Brainstorm. If you enjoy what you hear, you can find more episodes here: https://podcasts.apple.com/us/podcast/brainstorm/id1533311996
The first episode of Leadership Next launched on March 17th, just as the COVID-19 pandemic was gearing up to wallop the U.S. Over the next nine months, Alan Murray and Ellen McGirt talked to CEOs of some of the world's largest companies about how they were making decisions during this difficult time. Because of course the difficulty didn't stop with a health crisis. It led to economic upheaval too. And, in the midst of that, the country faced a reckoning on racial justice spurred by the killing of George Floyd. Surprisingly, through it all, the leaders interviewed on this podcast maintained a commitment to stakeholder capitalism. In this episode, Alan and Ellen are joined by Joe Ucuzoglu, the CEO of Deloitte and sponsor of Leadership Next. They revisit conversations with IBM's Ginni Rometty, Sanofi's Paul Hudson, Salesforce's Marc Benioff, and many others in order to uncover some of the big trends that emerged from Season One. And, they look ahead to 2021.
It has not been an easy time to be leading an oil company as the pandemic pushed down both oil demand and prices. Meanwhile, the UN is pushing for a future of zero net carbon emissions, and many countries and global companies have signed on to meet the goal. Does all of this mean we've hit "peak oil?" Chevron's CEO, Mike Wirth, says no. He explains his thinking on this episode of Leadership Next, and lays out his vision for the future of the company. Wirth also spends time talking about how the relationship between CEOs and their employees have shifted over time. He communicates more often and more directly with his employees than leaders of the past. Along these lines, he shares specific examples of listening to employees during the COVID-19 crisis, and describes his approach to leading a global company.
With coronavirus hitting the U.S. with renewed force, are we on the verge of a double-dip recession? That’s the first question Alan Murray and Ellen McGirt had for Roger Ferguson, the CEO of TIAA. Before leading the money management firm, Ferguson spent several years at the Federal Reserve. This background gives him great perspective on the roles business and government play in building a strong economy, and how the two can – and should – be working together. In his conversation with Leadership Next, Ferguson lays out the immediate steps he believes the government should take to support the economy in the near-term. He also highlights how the coronavirus crisis has taken a greater toll on black and brown communities, and offers some ideas for helping these groups. Ferguson is just one of four black CEOs leading a Fortune 500 company – just like he was one of the few black men to ever hold a regulatory role at the Federal Reserve. Quick to acknowledge this as a serious problem, he has a list of three moves companies can make to bring greater diversity to the workplace.
When Ethan Brown set out to look for a job, he wanted to tackle what he saw as one of the world’s biggest problems – climate change. After stints in government and the non-profit world, he found himself frustrated with the plodding pace of change. He decided business had the most power to move the needle on the problem. Enter Beyond Meat: his company that had a wildly successful IPO last year. His plant-based meat products are available at restaurant chains and grocery stores across the country, globally. He talks to Alan Murray about plans to build a plant in China, how COVID has impacted the company, and why he remains focused on long-term, not quarterly, results. If you enjoy Leadership Next, check out Fortune's “Brainstorm” podcast about how tech is reshaping our world. To listen and subscribe, click here from your mobile device.
In March of 2020, Kohl’s CEO Michelle Gass was preparing to unveil a retooled strategy for the retailer. Instead, she had to shelve those plans and face the coronavirus pandemic. In this episode of Leadership Next, she details many of the hard decisions she and her team had to make to keep employees safe and the business running. Kohl’s has long called itself an omnichannel retailer and, as Gass shares, its digital footprint certainly helped blunt the economic blow of COVID-19. During this time Gass also started hosting live weekly meetings for the entire company – something she had never done before. She was particularly glad to have this communication method in place when news of the George Floyd murder broke – she explains why. Gass goes on to talk about the diversity efforts at the company, Kohl’s plans to be the go-to retailer for healthy families, and her approach to stakeholder capitalism. If you enjoy Leadership Next, check out Fortune's “Brainstorm” podcast about how tech is reshaping our world. To listen and subscribe, click here from your mobile device.
Not many people obtain the title of CEO. But John Donahoe has held the position four times. He’s currently the CEO of Nike. Before he accepted that job, however, he took a year off to figure out what he really wanted the next decade of his life to look like. He solicited advice from 50 people during that period – much of which he summarizes and shares with Alan and Ellen. Ultimately, that search led him to the top post at Nike – a company whose board he had sat on for several years. Soon after moving into the C-Suite, the coronavirus pandemic hit. That was quickly followed by unrest sparked by the murder of George Floyd. Donahoe tells Leadership Next how both of those events impacted the company. He also reveals how early in his tenure he recognized the company needed to boost its culture of diversity and inclusion, and what he’s done about it. Also in the conversation: how he envisions the company’s org chart (hint, he’s not at the top), how being a CEO is similar to being a coach, and how business can help heal some of the divisions within our country.
In a nod to Election Day, Leadership Next is engaging in a hallmark of American democracy: debate. Part of the thesis on this podcast is that business is changing. The best leaders recognize that to motivate their employees, customers - and sometimes their investors - they need a purpose beyond profit. And they need to be willing to address some big social problems like climate change and inequality that may be seen as existential threats to society and therefore to their businesses. But of course not everyone agrees. Harvard Law's Lucian Bebchuk calls the promise of stakeholder capitalism "illusory." He joins Alan Murray and Ellen McGirt, along with Rebecca Henderson who is author of "Reimaging Capitalism in a World on Fire," and a professor at the Harvard Business School. Up for debate: Are the CEOs who profess to focusing on purpose actually following through? What types of incentives are needed to encourage companies to focus on stakeholders? Can companies proclaim a commitment to stakeholders while also spending heavily on lobbying in Washington DC?
Paul Hudson became CEO of pharmaceutical company Sanofi in September 2019, just months before the COVID-19 pandemic. His company has moved quickly to develop vaccines for the illness. In this episode of Leadership Next, he shares the progress they’ve made. He also shares his enthusiasm for the new technology and tools the company is using to fight disease – COVID-19 of course, but also Parkinson’s, breast cancer and more. Alan Murry asks if Hudson believes his industry will continue to collaborate once the pandemic is under control. Ellen McGirt wonders how he’ll handle the growing number of people who say they won’t accept the COVID-19 vaccine. And of course, because this is Leadership Next, there’s plenty of talk about purpose – Hudson believes refocusing on the company’s purpose has brought energy and innovation to its search for a vaccine.
Here’s a first for Leadership Next: an episode that begins with a story about being mauled by an elephant. The victim of that event: Tom Siebel, CEO of C3.ai, and a long-time Silicon Valley entrepreneur. Almost equally as unusual, in this episode Siebel lays out the case for government regulation of artificial intelligence – not something you expect to hear from the leader of an A.I. company. “If we don't regulate this, we're going to have to live in a very scary place,” Siebel tells Alan Murray and Ellen McGirt. C3.ai is a provider of enterprise AI software, and Siebel feels strongly that companies who fail to adopt A.I. in a big way will ultimately be left behind. But he freely admits the dangers inherent in running human systems with the technology. He talks about the line his company draws in the sand when choosing where to apply A.I. Also in the episode, Siebel talks about the “data lake” the company has created to help fight COVID-19, and his funding of a group called “Siebel Scholars.” If you enjoy Leadership Next, check out the new Fortune podcast "Reinvent" about companies fighting to thrive in a world turned upside down. To listen and subscribe, click here from your mobile device.
HP – the company perhaps best known for outfitting homes and businesses across the world with computers and printers – is widely considered the original Silicon Valley tech company. It was founded in a small garage in 1939; at the time it was called Hewlett-Packard. Today, HP is run by Enrique Lores, who started at the company as an intern and moved into the corner office about a year ago. Leadership Next listeners will not be surprised to learn that he believes HP can benefit both shareholders and stakeholders. Specifically, he talks about how the company has been caring for employees during the pandemic, the need to continue pursuing diversity goals, how HP is working to protect trees and provide kids with computers. Also, Lores explains how the pandemic accelerated 3D-printing technology at HP. Check out the episode to discover why co-host Ellen McGirt is particularly excited about this!
In its first year of life, Whole Foods Market had a “near-death” experience. Founder and long-time CEO John Mackey tells Leadership Next that a flood nearly destroyed the store – none of the damages were covered by insurance. But employees and customers banded together to clean things up, and a local banker personally guaranteed a loan to get Whole Foods back on its feet. This was Mackey’s first real understanding of how important all stakeholders are to a company. And from that day forward he’s become a proponent of what he calls “conscious capitalism.” He explains the details to Alan Murry and Ellen McGirt. How do these values mesh with Whole Foods’ owner, Amazon? Mackey describes the company pairing as a “marriage” where each partner changes and influences the other. Also in the episode: how Whole Foods has worked to protect employees from COVID-19, how the pandemic had impacted business, and why Mackey believes in pay caps and pay transparency.
Ursula Burns is not afraid to speak her mind. And she has lots to say in this episode of Leadership Next. As the CEO of Xerox, Burns was the first and only Black woman to run a Fortune 500 company. She stepped down from that position in 2016 and has refocused her energy on a new goal: diversifying corporate boards. She’s doing so through a new group, The Board Diversity Action Alliance. But calling this “a make or break moment for companies,” Burns says the challenges facing business extend beyond racial justice. She tells Alan Murray and Ellen McGirt "we're poisoning the world.” She mourns the treatment of essential workers during the pandemic – putting people in harm’s way yet paying them minimum wage. And she has a strong message for fellow CEOs who may choose to vote with an eye on their bottom lines, not their communities. “We have a responsibility to leave behind a world that's better than it is when we inhabited it,” Burns said. At the moment, she believes business is failing to live up to that responsibility. Also in this episode: Fortune's Kristen Bellstrom sheds some light on the dismal diversity numbers driving Burns' new project.
Ab InBev may be the world’s largest brewer, but in many ways it’s a local company. CEO Carlos Brito tells Leadership Next 95% of the company’s products are brewed locally from local ingredients, and then sold locally. That means the company’s policies have a direct impact on communities around the world. And it makes caring for those communities a clear business imperative. Brito shares some specific ways AB InBev is helping farmers thrive, and how it’s offered support to retailers during the coronavirus pandemic. These efforts have also landed the company on Fortune’s 2020 Change the World list. Fortune’s editor-in-chief, Clifton Leaf, joins Alan Murray to offer more details on how the list is put together, and why it’s important.
Marvin Ellison is one of just four Black CEOs to lead a Fortune 500 company. And the company he runs - home retailer Lowe's - has been booming since the pandemic struck. Sales rose 35 percent in the most recent quarter, and online sales were up 135 percent. Leadership Next's Alan Murray asks if that demand will continue. The heart of the episode however comes when Ellison talks about his efforts to boost diversity at Lowe's - from the executive ranks, all the way through his newest initiative centered around diversifying suppliers. Also in the episode: Ellison's take on problems plaguing JCPenney - a company he ran before coming to Lowe's, Fortune's retail reporter Phil Wahba with some additional insight into Ellison's leadership style, and Ellen McGirt on ... wait for it ... potato cannons.
It’s no surprise that the coronavirus pandemic has pushed more people than ever before towards digital payments. What is surprising is just how dramatic that shift has been. PayPal CEO Dan Schulman lays out those details in this episode of Leadership Next. But what he truly wants to talk about is what this means for all of those who have been left behind by America’s economic system. He’s convinced “capitalism needs an updgrade,” and he’s doing what he can to make that happen. He tells Alan Murry and Ellen McGirt about his company’s decision to pay entry level employees more. He talks about a recent massive $530 million commitment to businesses and communities of color. And he answers the question that’s often asked on this podcast: why, as a corporate CEO, is it your job to care about this? Over the years Schulman has taken stands on a variety of controversial issues – from gun control to voting. He’s been practicing stakeholder capitalism since well before the term became popular.
Chip Bergh doesn’t know what the future holds, but he's certain it includes people wearing jeans. The CEO of Levi Strauss & Co says even when much of the world was on lockdown in April, 50 percent of us were still wearing jeans. That’s not to say this has been an easy time for the company. It’s lost a lot of money, and been forced to lay off hundreds of employees. But online sales are growing fast and Bergh tells Leadership Next that by closely tracking what consumers want, Levi’s will emerge intact from the coronavirus pandemic. For Bergh, responding to consumers means more than just selling them denim. It also means using Levi’s corporate muscle to support issues consumers - and employees - care about. Gun control is a key example. He explains how the company entered the debate around guns, and why it has continued to push for more restrictions on who can own them. In this episode Bergh also tells Alan Murray and Ellen McGirt about the ‘Time to Vote’ initiative, urging companies to give employees paid time off to vote. Additionally, the Levi Strauss Foundation is giving over a million dollars to organizations to promote get-out-the-vote efforts. Ellen catches up with the founder of one of these groups – Aimee Allison from She the People.
In this episode of Leadership Next, Alan Murray and Ellen McGirt have a wide-ranging conversation with the CEO of Land O’Lakes, Beth Ford. The farmer-owned cooperative has been hit by the coronavirus pandemic in some pretty unique ways. For instance, with nobody flying, airlines don’t need all of those mini tubs of Land O’Lakes butter. So what do you do with all of that butter? Ford’s supply chain team has been hard at work on some creative solutions. The pandemic has also shone a spotlight on an issue that Ford has been focused on since she became CEO: improving rural America’s access to the internet. Remote learning and telemedicine can’t happen without broadband. And, poor connectivity keeps farmers from utilizing the high-tech tools and big data applications that allow them to increase productivity and yield. Ford wants everyone to realize this is not just a problem for rural America – if the communities keeping us fed are not strong, we all suffer. Other topics discussed include: why the Supreme Court’s decision to protect LBGTQ employees from discrimination was so important to Ford, how Land O’Lakes responded to the killing of George Floyd, and how working from home has changed Ford’s relationships at work. Also in the episode, Fortune’s Beth Kowitt puts Ford’s leadership in context – she goes about her work in a relatively low-key way, but the difference she’s making in rural communities is anything but understated.
The coronavirus pandemic has touched every industry and every business. But the hospitality industry has been hit particularly hard. As Mark Hoplamazian, the CEO of Hyatt, shared with Leadership Next, hotel bookings were down 94 percent this spring. Demand basically went to zero overnight. So how do you continue to take care of your employees when the bottom falls out of your business? Mark’s answer: it’s painful. He details the steps Hyatt took to try and soften the blow of layoffs and furloughs on employees, and how employees responded. Also discussed in the episode: how the killing of George Floyd impacted Mark personally, and how it is changing the way he runs Hyatt. Why he believes improved testing is key to recovery for the hotel business. How the pandemic will permanently change the hotel experience. And, we get the nitty gritty on what’s happening with the business, which geographic areas are seeing a recovery, who is still traveling, and what Mark sees in the weeks and months ahead.
Aneel Bhusri, the CEO of Workday, runs an employee-first company. He believes taking care of employees translates into better business results. And Workday - which supplies customers with HR and other business software – seems to bear this out. In 15 years it’s grown into a $40B+ business. And it tops Fortune’s “Future 50” list which identifies companies with the strongest long-term growth potential. In this episode of Leadership Next, Bhusri and Alan Murray talk about the challenges of building company culture while everyone is working from home. Despite the talk of remote work becoming mainstream, Bhusri believes it’s key to get people back into physical offices, at least part time. Ellen McGirt picks up this line of conversation with Fortune's Geoff Colvin who has dug into research showing that meeting face to face is key for building trust and enabling innovation. Also in the episode Bhusri talks honestly about company diversity. He admits Workday must do a better job expanding its hiring practices to bring more black employees into the company. And, he says, once they’re there, Workday must ensure black employees have equal opportunity to reach leadership positions. And of course, the conversation circles back to an important theme of Leadership Next: Bhusri's focus on caring for all stakeholders. As he simply says, "Companies need to have a soul."
At the heart of today’s Leadership Next episode is the question, “How do you measure stakeholder capitalism?” We’ve been measuring shareholder returns for years – think earnings reports and stock market moves. But how do you judge if a company is successfully caring for its employees, customers and society? Brian Moynihan, the CEO of Bank of America, is on a mission to figure that out. After all, identifying the companies doing this well is just as important for big investors as it is for job seekers. As chair of the International Business Council, Moynihan is working with the Big Four accounting firms to develop a set of metrics to measure stakeholder capitalism. The group is nearing consensus and, despite the coronavirus pandemic, Moynihan says companies are more committed to adopting these standards than ever before. Moynihan himself has been leading his company through the lens of stakeholder capitalism for some time. He and Alan Murray dive into those specifics, including the company’s response to the killing of George Floyd, raising the company’s minimum wage to $20 an hour, its focus on the environment, and Moynihan’s stance on the controversial “bathroom bill” in North Carolina in 2016.
Growing up in a small community in Northern Ireland during The Troubles, Sarah Friar saw first hand what it means for neighbors to be at war with one another. But she also saw the transformative power of neighbors helping neighbors. She’s brought this experience to her role as CEO of Nextdoor, the social network platform centered around local communities. In this episode of Leadership Next, she and Ellen McGirt take a deep dive into two topics. First, the racism that exists in our neighborhoods and on Nextdoor itself. Friar explains how the platform is pushing back against that and, hopefully, even playing a role in deepening understanding between white and black neighbors. Second, the pair discusses Friar’s role as a female CEO. Women running tech companies are still vastly outnumbered by men. Friar has used her role to boost gender diversity at Nextdoor, and is focused on doing the same for people of color. She offers some specific advice for other leaders looking to bring more diversity to their own organizations.
Bill McDermott’s been leading companies for many years – he spent 10 years as CEO of SAP, and in the fall of 2019, he took over as CEO at ServiceNow. But his approach to leadership is anything but old school. “The pendulum has really swung more towards a leader being absolutely in service to the employees and absolutely finding new ways to inspire them, new ways to innovate, new ways to bring out the best in them,” he tells Alan Murray and Ellen McGirt on this week’s Leadership Next. McDermott credits this shift to a war for talent. And, he points out that taking care of employees means taking a hard look at how people of color are advancing through your organization. “Put the cards on the table and take a look at the facts,” he advises. “The facts just don’t lie. … And by looking at the facts honestly and openly, you will open up a new gateway to innovation and opportunity within your company because that’s what people want.” Alan and Ellen also ask about ServiceNow’s response to COVID-19, the workplace of the future, and what brought McDermott to ServiceNow in the first place.
When the coronavirus pandemic hit and its economic implications became clear, Leadership Next wondered if CEOs would quietly shelve the idea of stakeholder capitalism and focus on their bottom lines. But for food giant Danone, the crisis has instead accelerated its commitment to people and the planet. It’s on the path to becoming a certified B Corporation, meaning it will be held to strict standards for social and environmental impact. Company CEO Emmanuel Faber now wants to hit that goal of becoming the world’s largest B Corp even sooner. Why? He feels it’s a competitive advantage. Faber explains, and tells Alan Murray how shifting toward B Corp status has changed the company’s behavior. The majority of B Corps are small businesses, but a growing number of larger companies are showing interest in the certification, according to Anthea Kelsick, Co-CEO of B Lab U.S. & Canada. That interest was spurred by the Business Roundtable's shift to stakeholder capitalism last year and, more recently, by both COVID-19 and the business community's spotlight on racial justice. Kelsick speaks with Ellen McGirt.
What happens to a travel company in the midst of a global lockdown? “It felt like it took 12 years (..) to build this business, and we lost most of it in four to five weeks,” Airbnb CEO Brian Chesky tells Alan Murray and Ellen McGirt in this week’s Leadership Next. Chesky goes on to describe the early weeks of the COVID-19 pandemic as “harrowing and nerve racking,” complete with large layoffs and a push to refocus the business. He outlines in detail how he made tough decisions during this time, and how he strove to take care of guests, hosts, employees and investors. Alan and Ellen also ask Chesky how Airbnb is responding to racial discrimination on the platform, and when the company plans to go public.
Paul Polman is the former CEO of Unilever. And Leadership Next host Alan Murray says he was the first CEO of a major company to truly embrace and promote stakeholder capitalism. Early in his tenure he pointed out that capitalism, as we practice it today, isn’t working – and he demanded that business take responsibility for its impact on society. Today’s episode explores how Polman did that at his own company, the pushback he faced, and how he’s tackling the issue with his new company, Imagine. Also joining Leadership Next is Dov Seidman, founder of LRN and the HOW Institute for Society. Alan calls him “one of the most thoughtful people I know in thinking about how business is changing, and needs to change, the way it operates.”
The CEO of General Motors, Mary Barra, is a fixture on Fortune’s list of the Most Powerful Women in business. When the coronavirus hit, GM was the first major American automaker to put idle assembly lines to work producing ventilators. She sprang into action again following the killing of George Floyd and the swelling protests supporting Black Lives Matter, committing the company to internal improvements on diversity and vowing to use the power of GM to drive global change. All of that gave her lots to discuss with Alan Murray and Ellen McGirt on this episode of Leadership Next. And for additional insight on Barra's leadership style, Ellen turned to Fortune Senior Editor at Large, Geoff Colvin. Colvin has been reporting on Barra since she became CEO in 2014. He says the changes she's wrought in the GM culture are extraordinary, and her example provides valuable lessons for any leader looking to drive change at their own company.
After George Floyd was killed, the CEO of Cisco put out a strong statement. Chuck Robbins called the incident horrific, maddening, truly abhorrent. On this episode of Leadership Next, Alan Murray and Ellen McGirt ask “why?” How did this national conversation on race become a business issue for Cisco? And the questions don’t stop there. They want to know – among other things - what exactly Robbins plans to do, and how he develops trust among his employees on this topic. Ellen also speaks with Dr. Erin Thomas, the Head of Diversity, Inclusion & Belonging at Upwork. Thomas offers some very practical, actionable advice to companies looking to address concerns around race and equality in their own organizations.
Vas Narasimhan is the CEO of Swiss drug giant Novartis. With a medical degree from Harvard, and a public policy degree from the Kennedy School of Government, he has unique and specialized insight into the COVID-19 pandemic. On this episode of Leadership Next, Narasimhan speaks with Fortune editor-in-chief Clifton Leaf. The two dive into a detailed discussion about the challenges in developing and manufacturing a vaccine. They also discuss the fragilities in our healthcare system, preparing for the next pandemic, what it takes to lead during crisis, and why being a global company will help Novartis weather this storm.
Cathy Engelbert is used to breaking the mold. As commissioner of the WNBA, she just hosted professional sports’ first-ever virtual draft. Under her watch, WNBA players will – for the first time – receive fully-paid maternity leave and have a shot at significantly higher salaries. Before coming in to lead the women’s basketball league, she was the first woman CEO of Deloitte, and the first woman to head one of the country’s large professional services companies. On this episode of Leadership Next, she and Alan Murray discuss how and when the WNBA will resume play, and the league’s efforts to engage fans digitally. Engelbert shares how her competitive childhood and college sports prepared her to become a business leader. And the pair debate how to elevate more women to the C-suite. Fortune’s Ellen McGirt also weighs in with some valuable insight.
The coronavirus has pharmaceutical and biotech companies racing to find a vaccine. Moderna is the first company to test its vaccine in people and, this week, Moderna announced those early tests appear to be a success. On this episode of Leadership Next, Alan Murray speaks with the co-founder and chairman of Moderna, Noubar Afeyan. Moderna is a portfolio company in Afeyan’s biotech incubator, Flagship Pioneering. He founded Flagship in 2000 with the goal of financing companies that use innovative technologies to solve problems. Moderna certainly fits that description: its approach to the coronavirus vaccine is unlike any other. Afeyan explains why. He touches on the challenges of scaling production of the vaccine, and answer’s Alan’s blunt question: Is Moderna going to make any money off of this? The two also discuss how Flagship Pioneering differs from a venture capital firm, and how Afeyan’s immigrant roots have impacted his approach to business.
On the newest episode of Leadership Next, Alan Murray is joined by the CEO of Mastercard, Ajay Banga. The two discuss how the global pandemic has impacted Mastercard’s business – surprisingly, it’s not all bad news. Talk then turns to economic recovery – what it may look like, and when it’s coming. Banga believes the crisis will likely speed the adoption of digital technologies. And while this can be a great equalizer, it can also deepen divisions. Banga has a passion for financial inclusion – under his leadership, Mastercard has launched roughly 1500 products designed to promote financial inclusion. Those projects have touched some 500 million people in 80 different countries. This drive for inclusion carries through the current situation too. Banga explains that a focus on inclusion has led him to commit to no layoffs at Mastercard right now, and to contribute $250 million to aid struggling small businesses. Also in this episode: Fortune's Ellen McGirt asks Kate Moore - Head of Thematic Strategy at BlackRock - which industries are best positioned for an economic rebound.
Salesforce CEO Marc Benioff believes business can improve the state of the world. And as the world has grappled with the realities of the coronavirus, he’s used both company and personal resources to attempt to do just that. But now he says we are preparing to enter the second phase of this pandemic: returning to work. In this episode of “Leadership Next,” Alan Murray and Ellen McGirt ask Benioff what that return looks like. They discuss his challenge to companies to retain employees for at least the first 90 days of this crisis. They also ask if company devotion to issues like diversity or the environment falls by the wayside in the months to come. Benioff’s answer: CEOs who remain committed to stakeholder capitalism will ultimately find the most success.
During World War II, American industry mobilized to support the military - reconfiguring assembly lines to produce things like airplane engines and tanks. Seventy-five years later, the world finds itself in a different type of war: the battle against COVID-19. And once again, business is responding to calls for help. On today’s Leadership Next, Alan Murray and Ellen McGirt speak with two CEOs whose companies have pivoted to fight the pandemic. KR Sridhar is founder and CEO of Bloom Energy, a clean energy company based in San Jose, CA. Responding to a call from California governor Gavin Newsom, Bloom quickly figured out how to refurbish ventilators. Jane Mosbacher Morris is founder and CEO of To the Market, a for-profit social enterprise that connects artisans from all over the world with businesses looking for products. Morris has redirected many in her network to begin producing hospital-grade masks. This work landed her on Fortune’s 2020 World’s Greatest Leaders list. While Sridhar and Morris run very different companies, they share something important: the belief that now, more than ever, they have a responsibility to put their companies to work for the greater good.
Eileen Fisher has been putting purpose at the center of her company since 1984. The entrepreneur started her women’s clothing line with $350 in her pocket and the desire to help women feel great about getting dressed. Although it’s more expensive to do so, Eileen is focused on using environmentally sound raw materials, and ensuring good working conditions for those creating her products. She’s observed a growing number of companies following suit. She tells Leadership Next's Alan Murray, “I think the companies that aren’t doing this kind of work will be gone in 5 years, 10 at the most.” Eileen and Alan discuss some of the tradeoffs that have come with sticking by these sustainability practices, why Eileen has never partnered with investors, and the advice she has for other entrepreneurs. Also in this week’s episode, Ellen McGirt speaks with the founders of the fashion label Public School, who – with advice from Eileen Fisher - are retooling their business to become a more sustainable brand.
Retraining workers for jobs in the digital economy has been a focus of IBM’s Ginni Rometty for a long time. Now, with coronavirus driving unemployment sky high, the need for reskilling is even more urgent. On this episode of Leadership Next, Rometty – who recently transitioned from CEO to Executive Chairman of IBM – tells Alan Murray why corporations, not the government, are best positioned to make this happen. The two also discuss the Business Roundtable. The group represents nearly 200 companies, and in August announced it believed business has a duty to serve all stakeholders, not just shareholders. This was a big deal, and Rometty was part of the group that pushed for the change. She explains why she believes this is essential for economic success, and how she has instituted a commitment to all stakeholders at IBM. Also shedding light on how this change from the Business Roundtable came to fruition, Alan speaks with Rick Wartzman of the Drucker Institute.
How well are companies responding to the coronavirus crisis? That’s what today’s Leadership Next guest wants to find out. Martin Whittaker runs JUST Capital, a non-profit which attempts to measure if companies are doing well by ALL stakeholders – employees, customers, communities and shareholders. Since COVID-19 has gripped our attention, and the economy, Whittaker’s group has been measuring how major corporations are responding to the pandemic. He highlights some specific companies he believes have risen to the challenge, protecting employees and customers alike. Also in this episode: Hyatt CEO Mark Hoplamazian tells Fortune’s Susie Gharib how hard it’s been to furlough thousands of workers. Plus, the steps he’s taken to try and soften that blow. And, Fortune senior editor Ellen McGirt joins Leadership Next to offer her thoughts on how this pandemic will change the future of business.
Can business rise to meet the challenges presented by COVID-19? Can supply chains provide the medical equipment doctors and patients need? When will we have adequate coronavirus tests? And ultimately, how close are we to finding a vaccine for the disease? Those are the questions Alan Murray is asking on this week's Leadership Next. Today’s guests are two CEOs working overtime to provide the answers. Up first, Alex Gorsky, CEO of Johnosn and Johnson. His company has just announced it will begin testing and manufacturing a vaccine that may be available early next year. Also adding insight is Stan Bergman, the CEO of Henry Schein, a dental and medical supply company. Not only does the company supply healthcare workers with disposable masks, gloves, and gowns, it's working to bring COVID-19 point-of-care tests to these workers.
When the NBA announced it was indefinitely suspending its season, Dallas Mavericks owner Mark Cuban made a quick decision: he would continue to pay all of the hourly employees who worked in his arena. How did he do it? And why? That’s what Alan Murray asks in this episode of Leadership Next. Cuban is also an investor in over 150 small businesses, so he’s been closely following government plans to assist these smaller companies. He shares his take on the coronavirus relief legislation, the advice he’s been offering entrepreneurs, and other steps he’s taking to assist both business owners and health care workers during the COVID-19 crisis.
Business, when it’s at its best, can solve very big problems. And today Leadership Next is talking about a very big problem - COVID-19. George Yancopoulos is the President and Chief Scientific Officer of Regeneron. His company announced this week it has developed a promising drug to fight coronavirus, and will begin human trials by early summer. Yancopoulos details the innovative approach Regeneron used to create the drug - an approach that led to an effective therapy for Ebola. He also explains that a Regeneron drug aimed at patients with rheumatoid arthritis is currently being used to treat some of the worst symptoms of COVID-19. The treatment is still in a trial phase but, if successful, could potentially keep severely ill patients off of ventilators. Leadership Next host Alan Murray told Yancopoulos, “This is the most encouraging conversation I’ve had in quite awhile.”
Starbucks recently announced plans to cut carbon emissions, waste, and water usage. But, as CEO Kevin Johnson tells Alan Murray in the newest episode of Leadership Next, he's not 100 percent sure how the company will meet those goals. Enter Andrew Wanliss-Orlebar, VP Strategy at Futerra, who advises companies on their sustainability policies. He lays out some of the challenges that Starbucks and other companies face in their quests to protect the planet. Also in the episode: find out just how much coffee Johnson drinks throughout the day, and how reading to his grandson impacted Starbucks corporate policy.
Microsoft CEO Satya Nadella firmly believes that his company must do more than make money - it has a social purpose too. And failing to fulfill that purpose may put capitalism itself in danger. It's an idea that's been most recently popularized by author Colin Mayer. In the inaugural episode of Leadership Next, Alan Murray speaks to both Nadella and Mayer, exploring the role business must play in the 21st century. Also featured, insight from Fortune's Andrew Nusca, who profiled Nadella for the magazine in 2016 and then again last month.