ChargeForward With Chargebacks911: Recent Episodes

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FinTech podcast exploring topics like, chargebacks, fraud, payments and ecommerce best practices. https://chargebacks911.com

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911

The 2026 Chargeback Field Report is the industry’s largest merchant-focused study of payment disputes and chargeback fraud. Get a first look at what merchants are saying now about disputes, fraud, and the growing pressure chargebacks continue to put on revenue.

What you’ll learn:

How the chargeback landscape is shifting for merchants
The real business impact of illegitimate disputes
Where merchants still feel unprepared or underserved
Key fraud and dispute trends to watch in 2026
Practical takeaways for reducing exposure and protecting revenue

Presentations by Jarrod Wright and Zak Matthews

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Cside

Traditional chargeback evidence is losing ground. Receipts, shipping confirmations, and AVS or CVV matches may still show that a transaction happened, but they do not always prove who made it. In this ChargeForward Replay episode, Justin Clements sits down with Simon Wijckmans, CEO and co-founder of Cside, to explore why issuers are now looking for stronger context, stronger signals, and stronger proof. As fraud tactics evolve and VAMP raises the pressure on merchants, the conversation makes one thing clear: winning disputes increasingly depends on showing how a transaction happened, not just that it happened.

Disputes are no longer being decided solely by receipts, timestamps, and proof of delivery. That shift is forcing merchants to rethink what compelling evidence actually looks like. In this episode, our experts break down how browser-side intelligence helps fill that gap. From device fingerprinting and behavioral monitoring to identifying VPN usage, automation, and suspicious session patterns, these signals can help merchants spot fraud earlier and present stronger evidence when disputes happen. The discussion also explores how merchants can use this data proactively under compelling evidence 3.0, potentially stopping some invalid disputes before they are filed at all.

What you’ll learn:

Why traditional evidence is losing effectiveness in today’s dispute environment
How browser-side signals can strengthen compelling evidence and dispute prevention
Why device continuity is becoming one of the strongest trust indicators for issuers
How behavioral context can help distinguish legitimate purchases from fraud
What card testing, bots, and enumeration attacks mean for VAMP risk
Why merchants need to prepare now for AI agents and new dispute scenarios

Presentations by Justin Clements and Simon Wijckmans

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Paytently.

False declines are costing merchants more than they realize. In this episode of ChargeForward Conversations, host Jarrod Wright sits down with Samuel Barrett, Founder and CEO of Paytently, to break down how payment orchestration helps merchants recover lost revenue, improve acceptance rates, and scale globally without adding friction at checkout.

Samuel explains what false declines really are, why most merchants fail to detect them in real time, and how intelligent transaction routing quietly boosts performance behind the scenes.

What you’ll learn:

What causes false declines and why they are so costly
How payment orchestration works in real time
Improving acceptance rates without slowing checkout
Unifying acquirer data across regions and providers
Why Paytently became a licensed financial institution
Who benefits most from orchestration platforms

Presentations by Jarrod Wright and Samuel Barrett

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and isolved.

Credit card fraud is just the beginning. ACH fraud, synthetic identity scams, and return abuse are evolving fast—and most merchants aren’t ready. In this episode of ChargeForward Conversations, Steve Lenderman, Head of Fraud Prevention at isolved, walks us through the darker corners of modern financial crime and the blind spots that put your business at risk.

If you thought R10 disputes only protected consumers, or that account takeovers were easy to spot, think again. Steve has trained law enforcement, built fraud teams at PayPal and ADP, and even created synthetic identities for white-hat research. This is one episode you can’t afford to skip.

What you’ll learn:

Why R10 “chargebacks” via ACH are a growing merchant liability
How synthetic identities are created in under 10 minutes with AI
The link between economic pressure and first-party fraud
Why return fraud is harder to define—and detect—than you think
How fraudsters are scaling attacks using LLMs and automation
The need for new fraud fighters in the next generation

Presentations by Jarrod Wright and Steve Lenderman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv.

Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem.

In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback surge before it hits.

What you’ll learn:

How holiday transaction volume shifts during Cyber Week and how shopper behavior impacts payment performance
How to stress test your payments stack to avoid downtime, latency, and soft decline spikes
How to minimize false declines while strengthening fraud controls
Which fraud tactics will escalate this season and how to prepare ahead of time
How to prevent the January and February chargeback hangover that follows holiday peaks

Presentations by Justin Clements, Steve Marshall and Paul Smith

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bankful

Visa’s new VAMP program marks a turning point in fraud monitoring. Unlike past iterations, VAMP puts acquirers directly in the driver’s seat as enforcement partners, raising the stakes for merchants. From TC40 visibility to enumeration ratios, the risks are real and the penalties are steep.

We break down what’s changed, what hasn’t, and how merchants can prepare before the new rules come back to bite.

What you’ll learn:

Why VAMP represents a complete overhaul, not a tweak to old fraud programs.
The critical role of acquirers as enforcers and what that means for merchants.
How TC40s now count toward ratios, and why real-time visibility is key.
The power of Compelling Evidence 3.0 to shift liability back to issuers.
Why the enumeration ratio could become your scariest KPI and how to monitor it.
Practical questions merchants should be asking their acquirers right now to avoid trouble later.

Presentations by Zak Matthews and Kellen Rayner

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and PayBright.

Most merchants don’t realize how much they’re overpaying in processing fees. In this episode of ChargeForward Conversations, Chargebacks911’s Jarrod Wright sits down with Dustin Magaziner, CEO at PayBright, to discuss how B2B merchants can leverage interchange optimization to dramatically lower costs, and how recent Visa changes are reshaping who qualifies for those savings.

What you’ll learn:

Why many B2B merchants are still paying 30–40% more than they should in processing fees
The difference between B2B, B2C, and B2G payment structures—and what it means for your bottom line
How Level 2 and Level 3 data enable deep fee reductions through interchange optimization
What Visa’s CEDP rollout means for merchants and agents—and how to avoid losing your discount rates
Common mistakes processors make that block merchants from qualifying for lower interchange rates
Simple steps to confirm whether your business is set up to receive optimization benefits

Presentations by Jarrod Wright and Dustin Magaziner

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911.

Visa is rolled out major changes to its Visa Acquirer Monitoring Program (VAMP) in 2025, and many merchants aren’t ready. These updates will significantly reshape how acquirers and merchants are monitored, how fraud is flagged, and how compliance thresholds are enforced. In this episode of ChargeForward Conversations, we break down exactly what’s changing, why it matters, and what merchants should be doing right now to avoid painful surprises.

What you’ll learn:

What Visa’s new VAMP rules actually mean for merchants
Why compliance thresholds are getting stricter—and how that affects fraud monitoring
The real-world impact of enumeration ratios, chargeback thresholds, and junk data cleanup
Common merchant blind spots that could trigger monitoring or penalties
How acquirers and processors are adapting their systems behind the scenes
Practical steps merchants can take today to stay ahead of the curve

Presentations by Zak Matthews and Jarrod Wright

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Voosh.

Food delivery platforms are essential, but they’re also eating into your margins. From chargebacks and incorrect payouts to lost orders and commission errors, third-party platforms create complexity... but that doesn’t have to cost you revenue.

In this episode we explore ways to maximize the benefits of delivery platforms while safeguarding your revenue. Restaurants, QSRs, and ghost kitchens looking to reduce chargebacks, improve aggregator performance, optimize customer service, and recover more revenue with less efforts should listen to this podcast.

What you’ll learn:

Hidden risks of DoorDash, UberEats & other delivery platforms
Tips for fighting back against “Item Not Received” fraud
Recovering revenue lost to disputes, missed orders, & downtime
How to protect ghost kitchens & virtual brands from chargebacks
Automating reconciliation: POS, accounting, & delivery platforms

Presentations by Justin Clements and Priyam Saraswat

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911.

Dispute numbers continue to surge. Who’s to blame? Have consumers changed their thinking over the last few months? Are there new threats we’re seeing? And will they continue to grow? Part of the answer can be found in this webinar.

Chargebacks911 invites you to take a realistic view of the current state of disputes and chargebacks – from the customer’s point of view. Based on the 2025 Cardholder Dispute Index, this live webinar reflects the input of hundreds of consumers – all with recent dispute experiences. You’ll hear real-world responses and gain must-know statistics crucial to protecting your revenue.

What you’ll learn when you listen to this podcast:

How long average dispute values will continue to climb
Which new payment methods you can’t afford to ignore
When to best leverage the customer “convenience gap”
Why over ¾ of consumers prefer disputes to refunds
How banks are creating a “trust/satisfaction paradox”

Presentations by Jarrod Wright and Zak Matthews

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bounce.

A whopping 10% of deals fail during payment processing, leading to customer churn and needless revenue loss. Tightening fraud detection leads to increased friction at checkout. Widening parameters leave you more vulnerable to fraud. Is there a way to increase conversions without compromising security?

What you’ll learn when you listen to this podcast:

Walking a tightrope: too much friction vs. too little
Understanding how anti-fraud tools impact conversion rates
The role of AI, alerts & fraud scoring in streamlining disputes
Identifying and monitoring key performance metrics
Improving checkout flow & fraud detection simultaneously

Presentations by Justin Clements and Bator Sutton

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Technological breakthroughs, alternative payment choices, and increasingly complex regulations continue to change the face of payments. The result is a rise of fraud and chargebacks that have left merchants reeling and card networks new tools for merchant protection.

We take a close look at the basics of Visa’s Acquirer Monitoring Program (VAMP) and the ways it’s been updated.

What you’ll learn when you listen to this podcast:
What VAMP is and why you need it
How RDR & CDRN now impact VAMP ratios
What’s new for 2025 (and what changes in 2026)
How partner tools help manage thresholds
Using VAMP for proactive fraud monitoring

Presentations by Justin Clements and Zak Matthews

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Worldpay

As platforms become the new gatekeepers in the payments ecosystem, understanding and leveraging integrated payments is now a competitive necessity. In this episode of ChargeForward Conversations, Jarrod Wright is joined by Grant Evans—VP of Sales and Partnerships at Worldpay for Platforms International and author of The Payments Shed Newsletter—to unpack what embedded payments really mean, why smart platforms are monetizing them, and how to balance ease, cost, and scalability. Whether you’re exploring integrated payments for the first time or refining your existing setup, this episode delivers the insights needed to optimize your payment stack.

What you’ll discover:

What integrated payments actually are (and how they differ from the Frankenstein alternatives)
Why platforms like Shopify have become case studies in embedded payments done right
The pros and cons of going with a closed ecosystem
When paying a premium is actually\the smarter move
The hidden costs of flexibility in a non-integrated setup
Why speed to market can make or break your payments strategy
How Worldpay for Platforms enables scalability, compliance, and better monetization.

Grant Evans shares a deep dive into how integrated payment infrastructures are revolutionizing platforms, reducing friction for merchants, and giving businesses the tools to scale faster and smarter. From real-world Shopify comparisons to technical onboarding considerations, this episode cuts through the noise and helps you understand the real-world implications of building versus embedding your payment stack. Whether you’re a platform provider, a merchant, or a fintech leader, this conversation is your crash course on the embedded payments movement.

Presentations by Jarrod Wright and Grant Evans author of The Payments Shed Newsletter

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Merchant-Accounts.ca

Getting approved for a merchant account isn’t always as simple as filling out an application. Processors evaluate risk profiles, business models, and potential liabilities before deciding to approve a merchant—and many business owners don’t realize the factors that can make or break their application. In this episode of ChargeForward Conversations, we sat down with David Goodale, CEO of Merchant-Accounts.ca, to demystify payment processing and help merchants make smarter decisions.

What you’ll discover:

Understanding Risk Profiles - What payment processors look for and how risk assessment impacts your rates.
Common Merchant Mistakes - Errors that could delay or prevent approval (and how to fix them).
Interchange Plus vs. Flat Pricing - Why transparency matters and how to negotiate better rates.
Future Delivery Risk - The hidden factor that could drive up costs or get your application declined.
The Role of Relationships - Why working with a processor who understands your business is crucial.

Whether you’re a startup looking for your first payment processor or an established merchant considering a rate review, this conversation will give you the knowledge you need to make informed decisions. Tune in to gain expert guidance on optimizing your payment strategy and protecting your bottom line.

Presentations by Jarrod Wright and David Goodale host of E-commerce Vlogcast

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

From the rise of biometrics to alternative payment options and AI-powered transactions, new developments in technology will have a major impact on the payments industry in 2025. What should merchants embrace? What should they look out for? And most importantly, how can they leverage new trends and technology into 12 months of profits?

In this episode we take a look at some of the payments trends industry professionals are seeing for the next year. We’ll also offer some expert tips for how to implement new technologies to optimize revenue and protect your business from fraud and chargebacks.

What you’ll learn when you listen to this podcast:
How “Click to Cancel” may disrupt subscription billing
The pros and cons of AI in fraud prevention & detection
Palm-based payments and other advances in biometrics
How banks plan to compete with Apple Pay & Google Wallet
Potential impacts of generative AI on fraud

Presentations by Justin Clements, Tennie Thurman and Zak Matthews

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Voalyre

Dive into The Future of Payments & Using Media to Build a Brand in this exciting debut of The ChargeForward Conversations Podcast. Jarrod Wright, Head of Marketing at Chargebacks911, chats with Tedd Huff, a FinTech veteran, founder of Voalyre, and host of FinTech Confidential. They discuss how businesses can harness the power of payments innovation and media to stand out in today’s competitive market.

In this episode you’ll discover:

Key trends in payments: ACH, FedNow, RTP, cryptocurrency, and blockchain.
How stablecoins are changing the landscape of financial transactions.
Why video-first content strategies and podcasting are essential tools for brand growth.
The importance of quality production and storytelling in connecting with audiences.

Whether you’re a FinTech professional, content marketer, or entrepreneur, this episode is your guide to leveraging payments innovation and media strategies for success. Stay tuned for insights, practical tips, and predictions for the future of finance and digital content creation.

Presentations by Jarrod Wright and Tedd Huff host of FinTech Confidential

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FlexPay

Failed payment recovery is crucial, but the amount of retries are limited: most card networks allow only 15 attempts over 30 days. For high-risk merchants with lower thresholds, multiple retries can lower risk scores and make recovery even harder. Is there a way to evaluate failed payments to know which ones can be recovered?

In this webinar we look at strategies for handling chargebacks and failed payments while maintaining the health of your MIDs.

What you’ll learn when you listen to this Podcast:

Understanding ambiguous decline codes across issuers
Identifying which payments warrant a retry
Why recovery is important to the user experience
Hard declines vs. soft declines: how does recovery differ?
How chargeback prevention impacts recovery
When — and when not — to involve customers in recovery

Webinar presentations by Justin Clements and Ray Watson

Webinar Replay - Audio from an earlier webinar with experts from Chargebacks911 and Edgar, Dunn & Company

As payments technology evolves, so do disputes and chargebacks. How does the “big picture” look in 2024? Chargebacks911 and Edgar, Dunn & Company invite you to take a realistic “frontline” view of the current state of disputes and fraud. Based on the 2024 Chargeback Field Report, this webinar reflects the input of hundreds of real merchants in a wide range of verticals.

We discuss what merchants of all sizes are saying about the transaction issues they’re dealing with now, and what new threats are emerging within payments.

What you’ll learn when you listen to this Podcast:

The rising costs of fraud and fraud fighting
Ongoing shifts in consumer shopping behaviors
Are new alternative payment methods impacting fraud?
How AI is changing prevention strategies
Proactively dealing with the surging threat of friendly fraud

Webinar presentations by Jarrod Wright, Zachary Matthews and Mark Beresford

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and bankful

From major retailers all the way down to small online stores, merchants are gearing up for holiday season sales. What’s different this year for online retailers? What should they embrace, what should they look out for, and how can they leverage holiday sales into 12 months of profits?

In this podcast we explore how the right holiday preparations can help even high-risk merchants increase sales, optimize revenue, and protect themselves from fraud and chargebacks.

What you’ll learn when you listen to this podcast:

How digital wallets are increasing conversions
Driving holiday sales from your site
The role of the processor in fraud prevention
Detecting and preventing friendly fraud
Using subscriptions to optimize holiday sales revenue

Webinar presentations by Justin Clements and Kellen Rayner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Chargebacks can be one of the most frustrating – and costly – aspects of running a retail business. What started as a consumer protection has become a weapon too often used against merchants. Is there anything merchants can do to protect themselves?

Listen as we look at how chargeback abuse became such a threat, ways it can be countered, and why merchants should never view it as “just a cost of doing business.”

What you’ll learn when you listen to this Podcast:

Myths and misunderstandings of how chargebacks occur
Why fraud filters should not be your only prevention tool
Why reason codes seldom tell the whole story behind a claim
How chargeback data impacts false declines & conversions
Options for post-transaction customer dispute resolution

Webinar presentations by Justin Clements and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Basis Theory

Many emerging payment methods are built around tokenization. Replacing sensitive card data with temporary identifiers makes tokenization a powerful, cost-effective way to offer transaction security. Is it powerful enough to finally KO chargebacks stemming from fraudulent transactions?

We look at how tokenization can help merchants offer more alternative payment methods while maintaining data security and increasing revenue.

What you’ll learn when you listen to this Podcast:

How tokenization works, and why it matters for payments
Why tokenized payments are safer… but not dispute-proof
Network tokens vs. universal tokens: how do they differ?

Webinar presentations by Justin Clements and Colin Luce

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Merchant-Accounts.ca

Merchants have cause to worry about customer disputes. But did you know your payment processor is concerned about your chargebacks, as well? If you get too many claims, they could get fined. To avoid that risk, some processors may simply close your merchant account.

We look at why chargebacks matter to processors… and how merchants and PSPs can work together to maintain a healthy partnership.

Why your processor worries about chargebacks
When chargebacks pose the greatest threat
Calculating chargeback ratios and understanding thresholds
What to say to your processor (and how to say it)
How proactive prevention can remedy the issue

Webinar presentations by Justin Clements and David Goodale

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway

Card-not-present transactions are a huge opportunity for fraudsters. When customers are victims of fraud, they lose trust in you. Luckily, there are ways to leverage payment data to prevent fraudulent transactions and retain the confidence of your customers. Join us on Thursday, March 14, 2024 as we look at how data security can be part of an overall strategy to lower costs and mitigate risk

How tokens safeguard you and your customers
Ensuring that the customer is actually the cardholder
Delivering fraud prevention and a frictionless checkout
Preparing for the new PCI-DSS 4.0 security standard
How authentication can lead to reduced chargebacks

Webinar presentations by Justin Clements and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape.

How well cardholders really understand chargebacks
Why subscription billing models may increase disputes
Which industries seem most susceptible to chargebacks
How consumers feel banks handle disputes
Samples of responses to specific chargeback situations

Webinar presentations by Justin Clements and Harlan Hutson

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and AirlinePros

For airlines seeking to venture into new markets, it’s crucial to grasp the full spectrum of possibilities and hurdles. While new markets can augment your earnings, they also introduce new uncertainties, including currency exchanges and chargebacks. Listen as we delve into strategies for growing your earnings while minimizing the inherent risks associated with credit card acceptance chargebacks.

Balancing the rewards and risks of credit card acceptance
Harnessing the Power of Introductory Offers: Boosting Sales While Managing Risk
The Art of Chargeback Rebuttals: Timing and Precision are Key
Competent Chargeback Management on a Limited Budget
Navigating Time Zones, Holidays, and Dispute Resolution

Webinar presentations by Harlan Hutson and Shreyas Nanavati

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

As fraudsters get bolder and consumers get more savvy, merchants need more sophisticated tools for preventing, managing, and recovering revenue from illegitimate chargebacks. In this webinar we explored the substantial benefits of a true end-to-end chargeback technology platform in preventing transaction fraud, increasing recovery revenue, and determining the best action steps for effective chargeback management.

How merchants leverage our dispute response services
When and why merchants use dispute prevention tools
Identifying and resolving internal fraud triggers
Minimizing loss from post-transaction fraud
Repairing and enhancing industry relationships
How we achieve accurate dispute reconciliation and why it is important
Calculating a true win rate

Webinar presentations by David Pirtle and Ben Scrancher

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Redbridge

There’s no lack of data when it comes to payments; we’re practically drowning in data. Without a way to leverage it, however, all that information is essentially useless. Is there a way we can actually benefit from this information? We discuss ways of using data to identify fraud trends, close friendly fraud gaps, and determine the best action steps for effective chargeback management.

The importance of data-driven decisioning
Pinpointing the most useful types of chargeback data
Internal/external dispute management actions
Maximizing prevention & mitigation efforts
Strategies for optimal recovery

Webinar presentations by Justin Clements and Dan Carter

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Are friendly fraud and chargeback abuse really issues? Are solution attempts by banks and card networks having any effect? See what over 300 merchants are saying about chargebacks and the impact fraud is having across all verticals.

In this webinar, we explore the current state of chargebacks and post-transaction fraud. We also offer insight from the recently published 2023 Chargeback Field Report.

The true costs merchants pay for illegitimate chargebacks
How new payment options are impacting fraud risks
Why merchants seem ambivalent about combating chargebacks
Ways merchants can safeguard their business and their customers
Preemptive and proactive fraud prevention tips for 2023

Webinar presentations by Jarrod Wright and Justin Clements

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

The latest edition of Visa’s core rules introduced the Compelling Evidence 3.0 initiative. This new ruleset expands the range of documentation you can use to help undo an invalid customer dispute. But, what evidence will qualify? How will this work alongside Order Insight? In this webinar, we look at everything you need to know about this shift in Visa dispute requirements.

Why was Compelling Evidence 3.0 a necessary change?
What are the Compelling Evidence 3.0 qualification criteria?
How CE 3.0 works with Order Insight to resolve disputes
How you can prepare your systems and CRM for the change?

Webinar presentations by David Pirtle, Jonathan Broomfield and Craig McClure

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline

Globally, credit card payments account for only ⅓ of online retail. So what other kinds of payments are consumers using? Will offering alternative payment options increase customer loyalty or just lead to checkout friction? In this webinar, we look at why merchants should consider alternatives to legacy payment options.

What alternative payment methods exist, and which work best?
Do payment options lead to conversion… or churn?
Will more options mean confusing clutter on checkout pages?
Do all alternative payments companies work the same?

Webinar presentations by Justin Clements and Colin Driscoll

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Accountants working with e-commerce retailers need to understand the dangers of friendly fraud chargebacks: illegitimate credit card charges that are forcibly reversed by the cardholder’s bank. This large and growing threat can be crippling to businesses.

Chargeback accounting involves multiple moving parts. Dispute fees, refunds, and other related costs must be calculated and recorded, with some funds possibly being returned to the business weeks or months later.

In this webinar, we explain the chargeback threat and look at factors that can make chargeback accounting a headache. We’ll also cover ways accountants can make working with chargebacks a little easier.

Determine why chargeback accounting practices must be dynamic
Give examples of how strict chargeback time frames complicate accounting
List tips for building your chargeback accounting strategies
Identify experts’ “must-have” tools for effective chargeback accounting
Recognize the importance of reporting, dispute analytics, and diagnostics

Webinar presentation by Jarrod Wright

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FiveBy

Retail fraud and chargebacks have always been a threat, but the rise of eCommerce has compounded that danger on a global scale. Events from around the world can cause ripple effects that impact merchants on a local level. The war in the Ukraine, for example, has forced fraudsters in Russia and Ukraine to change their payout methods and go to greater lengths to disguise their geolocation. That increases the risk of fraud for merchants everywhere.

In this webinar, we talk about:

The latest trends and patterns in global fraud
How innovative cybercriminals are changing the face of fraud
The impact of global events on the fraud landscape
Steps merchants can take to prevent becoming victims

Webinar presentations by Jarrod Wright and John Solheim

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

Automating the chargeback representment process can make it more efficient, but will it be as effective? Can artificial intelligence communicate the intricate details well enough to win a reversal? What sort of long-term impacts can automation have on downstream results, including ROI?

In this webinar, we talk about:

The role of AI and machine learning in representment automation
Short- and long-term impacts of automation
Pros and cons of fully manual vs. fully automated processes
Costs, fines, and hidden fees of automating representment
Downstream effects of automation (including 2nd chargebacks)

Webinar presentations by Jarrod Wright and Harlan Hutson.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Digital Commerce 360

Chargebacks are evolving, but is the situation getting better? What’s changed for merchants over the last few months? And what new threats they are seeing just over the horizon?

Based on the Chargeback Field Report 2022, we offer a realistic look at the current state of chargebacks. See what over 400 merchants are saying about the problems they’re dealing with now, and what they’re doing to protect their future revenue.

Rising fraud threats: Where and how merchants are getting hit
Ongoing shifts in consumer shopping behaviors
How technology is changing fraud and fraud-fighting

Webinar presentations by Jarrod Wright, David Pirtle and Lauren Freedman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Verifone

The global economy is expanding. Selling internationally is rapidly becoming a necessity for online success. But is opening your online store to other countries really that simple? In this webinar, we talk about localization, and the benefits of tailoring each shopping experience to the customer’s location.

Cost vs. benefits of localization in an expanded market
The ins and outs of dynamic currency conversion
Tips for optimizing the purchase funnel at a country level
How to limit customer “surprises” … and chargebacks
Regulations to keep in mind when entering a new market

Webinar presentations by Jarrod Wright and Stefan Cenusa

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway.

The payments space is evolving. Technology is changing fast—why not make that change work in your favor? We’ll explore how the surge in online transactions exceeded expectations, as well as the opportunities and challenges of the new payments ecosystem. We’ll take you through how payments can be a powerful tool in preventing chargebacks and recovering more revenue.

Why digital wallets are a great defense against chargebacks.
How the right approach to data collection can lower your payment costs.
Why yearly subscriptions are a great value…until they’re not.
Why your return process should be as easy as your payment process.
What to do if you get fired by your payment solution provider.

Webinar presentations by Jarrod Wright and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Shipmonk

Fulfillment and delivery are not only essential parts of building your brand, they’re also an excellent opportunity to promote your brand. With a little creativity, you can leverage the unboxing process to “wow” your customers and reduce churn. Best of all, the right strategy at this stage can help lower your risk of chargebacks.

Creative ways to prioritize branding through the unboxing experience
How custom packaging can help lower post-transaction fraud
Strategic tips for delivering the same products in different ways
The importance of engaging customers at every touch point
Why subscription billing presents unique chargeback risks

Webinar presentations by Jarrod Wright and Bea Tanese

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, Microsoft and Mastercard.

Can collaboration assist in driving down chargebacks? What role can acquirers play in expanding the chargeback lifecycle? What benefits can we expect by expanding the dispute collaboration model to include Acquirers? Hear from experts from Microsoft, Mastercard, and Cb911/Fi911 as they discuss Mastercard’s upcoming changes to their dispute lifecycle. We answer questions and concerns regarding regional trends, regulatory impacts, fraud metrics, chargeback and representment growth, resolution rates for early resolution, and more.

Overview of the upcoming changes (effective July 2022)
Scope of the initiative (Global vs. Regional)
Trends from early implementation with existing solutions
Adoption Rate and success factors of issuer & merchant collaboration
Fraud vs. non-fraud, card-present vs. non-card-present
Regional differences that may impact adoption rates

Webinar presentations by Monica Eaton-Cardone, Sondra Feinberg and Doug Whiteside

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vesta

As eCommerce fraud continues to surge, many online merchants have tightened their security rules in an effort to thwart fraudsters and prevent more chargebacks. Unfortunately, these efforts often backfire. False declines have become a costlier problem than fraud itself.

The reason fraud prevention tactics have led to a surge in false declines
Why stricter filters are useless against post-transactional fraud
Why chargebacks cost more than most merchants think
Hints for stopping fraud without declining legitimate transactions

Webinar presentations by Jarrod Wright and Matt Haroldson

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

The COVID-19 crisis forever changed the retail landscape. In some instances, eCommerce saw a decade’s growth in just 90 days. Is it enough to offset the rise in chargebacks? See what over 400 merchants are saying about chargebacks and the impact of a global pandemic.

The positive and negative impacts of COVID-19
How consumer behaviors shifted as a result of the pandemic
Rising fraud threats: why and how merchants are fighting back
Ways merchants can protect their business and their customers
Proactively dealing with the surging threat of friendly fraud

Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

In this Q & A-based webinar, we look at some of the terms commonly used to talk about chargeback prevention. We explain what these acronyms mean, and how to know if these tools are right for your business.

Prevention options: Learn what chargeback prevention tools are available?
Tool types: Understand how the different solutions help avoid chargebacks.
Cost analysis: Learn to accurately estimate the value of prevention.
Changing language: How the tools and language have evolved over time.

Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and BlueSnap

Online fraud is an ever-evolving landscape. With the massive shift to online shopping, new types of fraud are emerging, criminals are getting more savvy, and a surge of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.

How customer behavior has led to a rise in friendly fraud
What every merchant should know about upcoming fraud challenges
Improving chargeback win rates through machine learning
Best practices for risk mitigation and retaining customer trust

Webinar presentations by Jarrod Wright and Matthew Vega

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Simpl Fulfillment

Topics include:

Fulfillment personalization: facts, tips, and techniques
Matching the service to the product for brand consistency
Improving—and lowering—packaging costs
How a bad fulfillment experience encourages chargebacks
Automating communication to create a better customer experience

Webinar presentations by Jarrod Wright and Damon Routzhan

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Chargebee

The recurring billing business model is a win-win for merchants and their customers. Knowing how to leverage this business model to your advantage can mitigate liabilities, maximize your revenue stream, and extend customer lifetime value.

Expanding your offerings with “access vs. ownership” options
Best practices for avoiding recurring billing chargebacks
Cultivating loyalty through convenience and cost savings
Using personalized experiences to increase retention
Factors that make recurring billing prone to chargebacks
Scaling your business alongside your customers

Webinar presentations by Jarrod Wright and Mallory Walsh

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and PayKings

Are “high-risk” industries worth it? Do the potential rewards counterbalance the costs, such as higher bank fees and increased risk of chargebacks?

How banks view unique industries, and what to prepare for when selling online. Ways standard payment processing is different in high-risk industries. How chargebacks negatively affect your company’s reputation with banks and card processors. What high-risk merchants may need to adjust for to work in high-risk industries.

Webinar presentations by Jarrod Wright and Josh Naaman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline Data

In this Q & A-based webinar, we solicitated your questions and concerns regarding why the popularity of NFTF transactions is growing, and how to prepare for the new demands.

Topics include:

What “Card Not Present” Means to Banks—and Your Bottom Line
The Often Unrecognized Power of Virtual Terminals
Mobile vs. Stationary Equipment: Benefits and Challenges
The Increasing Adoption of MOTO Business Models
Understanding Online Integrations - 3rd Party Software or Shopping Carts

Webinar presentations by Jarrod Wright and Andy Roth

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Ravelin Technologies

Fraud-identifying factors aren’t universal: they can differ by business, industry—even location. That means that fraud prevention strategies can’t be considered universal, either. Enterprise clients need tailored, enterprise solutions to deal with the “curve balls” unique to each business.

Leveraging data while reacting to real-time customer behavior Understanding the true threat of fraud and emerging tactics Finding the synergy between criminal vs. friendly fraud Using business data to protect the positive customer experience How the COVID-19 pandemic has sparked a massive change in online buying behavior

Webinar presentations by Jarrod Wright and Bob McAlear

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway

Want to get the most out of your payments solution? A better understanding of the relationship between payments and chargebacks may allow you to mitigate risk, maximize your revenue stream, and make your sales process more efficient.

Understanding the payments/chargeback relationship
How preventing criminal fraud exposes other fraud sources
Utilizing data to minimize carding attacks
How payments can be used to help prevent chargebacks
The COVID crisis: why it was a breeding ground for chargebacks
What’s next: best practices for mitigating future risk

Webinar presentations by Jarrod Wright and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Airline Information

Topics include:

Emergence of new fraud travel trends after the lockdown
How have chargebacks, illegitimate refunds, loyalty fraud, or other trends changed or maintained?
Challenges airlines face during the holiday season
Raising the fraud barrier against hackers and cybercriminals
Will BNPL work for the travel industry?
What are some risks involved?
How can airlines cope with chargebacks with reduced fraud teams?
Shift in online purchase trends from web browser to mobile; has fraud trend changed as a result?
How airlines can stay ahead of fraud amidst uncertainties

Webinar presentations by Harlan Hutson, Tan Jia Min and Christopher Staab

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Recurly

The recurring billing business model is a win-win for merchants and their customers. But not all subscription billing is the same: knowing how to leverage the process to your advantage can mitigate liabilities and maximize your revenue stream. In this webinar learn some expert tips how to maximize revenue while minimizing loss from churn and chargebacks.

Best practices for avoiding recurring billing chargebacks
Proactive vs. Reactive approaches to recurring billing
Ways to reduce churn and drive conversions
Factors that make recurring billing prone to chargebacks
Simple, effective ways to retry a failed payment
Dunning tips and insights from thousands of companies

Webinar presentations by Jarrod Wright and Alexis Carroll

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vindicia

Chargebacks are the worst! They take away revenue, cause disruption in business, and cost online merchants billions every year. But chargebacks are a cost of doing business, right? WRONG! This webinar will walk through the best practices, tools and resources to create a bulletproof chargeback management strategy allowing merchants to reduce losses and maximize recovery of revenue, particularly in the growing world of subscriptions where recurring revenue rules all.

3 main sources of all chargebacks
Creating a bulletproof “prevent and recover” plan
Best practices in chargeback management
5 ways to increase subscriber acquisition and retention

Webinar presentations by Harlan Hutson and Trace Galloway

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Advidi

2020 has changed the online industry forever. A global pandemic tested our systems and policies, processes and procedures like never before. While more consumers are moving their shopping online allowing for higher revenues for merchants, greater volumes also mean greater risk if not managed carefully. So, what have we learned that will prepare us for 2021?

After reviewing industry data over the last six months our panel of experts will present an outline of what can be gained if we pay attention to new trends, who is thriving and why, and increasing threats from fraudsters and poor customer behavior.

What we learned from a global pandemic; preparing your business for all scenarios
Traffic trends and navigating a regulated industry
Verticals that are thriving i.e., Sweeps/Nutra/Dating
The ever-increasing issue of chargebacks
The importance of pre-checks; don’t let your success be your downfall
Collaborative partnerships

Webinar presentations by Melissa Fitzsimmons and Mark Nolte

Fintalk – Audio from an earlier webinar with experts from Chargebacks911 and Fi911

The world of financial tech is changing, and the payments industry is evolving to meet new demands and new challenges. The emergence and acceptance of unique payment options and methodologies has resulted in a race to develop new products that take advantage of this shifting landscape. We take a look at how product developers must step carefully in a fluctuating industry, and look at how development in payments can be done effectively and profitably.

The importance of external & internal development partners
Understanding the evolving world of payment types & methodology
The increasing value of data enrichment in the payment landscape
Critical thinking to drive product strategy and innovation

Webinar presentations by Steve Warner and Brad Dillahunty

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Jumio

Over half of businesses surveyed reported higher losses associated with account opening and account takeover than any other type of fraud. SCA and other heightened security requirements may help, but implementation can create greater challenges for banks and businesses. Is there a way to identify—and pluck—these “bad apples” before they can do serious damage?

Overview of new account fraud, and why the risk is so great
How fraudsters play the system, and how to lower chargeback risk
Lowering by verifying the customer at account creation
Ensuring SCA, AML, and KYC compliance through upfront authentication

Webinar presentations by Craig McClure and Johnson Ha

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and ShipMonk

eCommerce is seeing a meteoric rise in demands amid the ongoing COVID-19 pandemic, as more consumers are turning to online purchases. As important as it is to make the sale, fulfillment, delivery, and follow-up are equally essential parts of building your brand. This can exponentially complicate order fulfillment logistics.

The impact of the COVID-19 crisis on eCommerce, especially fulfillment
How “best practices” for Refund and Return Policies can prevent chargebacks
Leveraging customer service and support from 3PL partners for merchants
How in package touches and inserts can help enhance the customer experience
Merchant missteps in the fulfillment process that could trigger chargebacks

Webinar presentations by Jarrod Wright and Kathryn Andrews

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Greenings Unpredictable change has been a dominant theme in the workplace over the last two years. Against the backdrop of rapid transformation in the payments space, the stakes have never been higher in the fight to attract top talent. How can organizations keep pace with change while ensuring they have the team they need to stay agile and adaptable? What does tomorrow’s payment professional bring to the table? In the latest episode of FINTALK, a series of live podcasts featuring conversations with the industry trailblazers and trendsetters, Steve Warner (VP of Business Development, Fi911) sat down with Andrew Greening (Managing Partner - Board & Non-Executive Director Practice, Greenings). Over the course of their fascinating conversation, the two traded opinions and insights regarding the latest trends in hiring and retaining top talent in the payments space. What was the ultimate impact of Covid-19 on culture, acquisition, and what candidates expect from employers? How are short-term cost savings strangling growth and hindering talent retention? What unique challenges present themselves in markets on either side of the Atlantic? Steve and Andrew answered all these questions and more!

Webinar presentations by Steve Warner and Andrew Greening

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Soar Payments

In the eCommerce world, offering consumers payment options beyond payment cards can deliver substantial benefits, including lower processing costs and a decreased risk of chargebacks. For high-risk accounts, alternative payments can also offer fewer restrictions, along with a higher likelihood of approval.

Overview of the most common alternative payment methods: eCheck, ACH, Bitcoin, and more
How alternate payments can be a lifeline for high risk merchants - especially those having chargeback/merchant account trouble.
The challenges of opening a new merchant account after one has been terminated
Using alternative payments to lower chargebacks ... even if you’re in a high risk space

Webinar presentations by Jarrod Wright and Scott Hawksworth

Webinar Replay – Chargebacks911 has compiled the best information shared over three days into a single, easy to digest recording. We had experts from Microsoft, Paysafe, and Payometry join our team in presenting the most comprehensive chargeback education to date. Here are the highlights from three different sessions!

Overcoming chargeback challenges of recurring billing
Fallout from the Covid-19 pandemic recovery and growth
Fraud prevention that leads to chargeback prevention

Brought to you by Chargebacks911, the world’s foremost experts in chargeback management, Chargeback University was designed exclusively for merchants. Delivering the most comprehensive chargeback management information available today, along with industry tips you won’t find anywhere else. If you have any questions about the information included in these webinars, please let us know.

Authorization fraud and card testing have significant impacts on financial institutions, their merchants, and even consumers. Prevention tools are available, but can too easily lead to a surge in false declines. So what’s the best way to approach authorization fraud? How is card-testing contributing to the problem? Working together, can FIs and merchants find a solution for detecting, preventing, and eliminating this expensive and exasperating problem?

Will Blay Senior Program Manager at Microsoft

Scott McLaughlin Vice President of Integrated Payments at Keybank

Harlan Hutson Director of Strategic Partnerships and Brands for Chargebacks911

Harlan Hutson, Director of Strategic Partnerships for Chargebacks911 sits down for a fascinating conversation. He discusses his professional background, going from studying music performance in college to becoming one of the world’s leading payments industry experts. Harlan relates his musical background to business, observing that a great leader is someone who coordinates talent, but allows everyone to play the role they’re meant to play. “If I make a sale, but the setup team just ignores the client, we’re not playing in harmony,” he says. They also delve into Harlan’s work in protecting merchants from “chargeback ugliness,” as they put it, and identifying merchant pain points on an individual basis to develop custom solutions.

The travel space was hit especially hard by the COVID-19 pandemic. For merchants, this created a need to explore new options in payments and payment methods.

Join Harlan Hutson, Director of Strategic Partnerships for Fi911 and Paul van Alfen, Travel Payments Strategist for Up in the Air as they discuss the latest in travel payments.

For consumers, credit cards became even more important as a safe haven against non-delivery. How will this affect the merchant/acquirer relationship? What new opportunities exist for travel? And are there specific risks that merchants need to know about?

Learn about the “Acceleration of digital transformation” due to the pandemic. Consumers might have been accustomed to going out to stores, restaurants, and other brick-and-mortar outlets, but couldn’t. Using apps for delivery, click-and-collect, and other practices was “for certain demographics, for the older generations, probably not yet ‘business-as-usual’ as it would be for younger generations.” Mobile payments offer advantages and disadvantages for security. They’re more secure, so “When you use your mobile device, it’s an EMV transaction. It’s authenticated. It was you, it’s your device, your face scan, your fingerprint. So, you can chargeback it, but no, you did it.” At the same time, the ease of filing chargebacks on mobile transactions has its drawbacks. “It helps gives confidence in the use of cards overall, but it also probably makes more people aware of [the chargeback process], and they might try it out in other areas as well.” Credit is not as widely used in Northern European countries like Germany, The Netherlands, and the Nordic countries. This has allowed for wider use of debit, and direct debit payments in particular, in the travel space.

Chargebacks911 VP of Enterprise Engagement David Pirtle sits down with Scott Pinsker to talk about his background and expertise in the latest episode of the Thought Leadership & the Fintech Revolution podcast. David is a long-time member of the Chargebacks911 team. Having grown up in a small town, he followed a winding path that eventually led him to where he is today. Initially pursuing a career in design, David is able to relate his work at Chargebacks911 to his background, and to pinpoint the common skill sets behind his work in both design and fintech.

fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911

No one likes them, but chargebacks are a reality … and every issuer, acquirer, processor, and merchant needs to know what to do when they arise. Too often, the players are at odds. But is there a way to make the system work better for everyone? What do new and established issuers and acquirers need to know to streamline the chargeback management process?

Join renowned chargeback expert Isabelle Onkelinx, founder of IO Resolution, and Craig McClure, Director of Relationship Management for Fi911, at as they exchange opinions and ideas about the various roles involved in the chargeback process.

chargebacks #fintech #banking #issuer #acquirer

Consumer protection has played a major role in the acceptance and continued growth of payment card programs. But in a world of new payment methods, advancing technology, and rapidly changing consumer demands, is it enough? Are protections put in place a half-century ago still working for consumers? And what are the implications of changing those mandates?

fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911

Tracy Cray, Head of Card Scheme Compliance at Chargebacks911®, is one of Europe’s leading thinkers in payments and finance. In the latest episode, host Scott Pinsker sits down with “The Queen of Chargebacks” to learn more her incredible story. From persevering through a rough upbringing, to taking on a leadership role at the Royal bank of Scotland, we’ll hear the story that ultimately shaped an incredible leader in the payments space.

fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911

Findexable Diversity Radar 2021:

Fintech will play a central role in the post-COVID economy in expanding access to financial services, to support those most affected in society and to create a more diverse and sustainable marketplace, with financial products that cater for all demographics, everywhere.

To realize the promise of fintech, we need data that is relevant, up to date and validated, combined with a transparent way in which to measure and monitor success.

We’re setting out to build the Fintech Diversity Radar – launching in 2021 – the world’s first global platform gathering progressive data on women in fintech to understand their impact and contribution to the digital economy.

We could not do this on our own, so we have gathered a powerful group of fintech and diversity experts to support us and lend their voice to our call for inclusion.

fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Worldpay. With the ongoing COVID-19 situation, merchants are finding themselves deluged by order cancellations, refunds, inconsistent delivery, and worst of all − chargebacks. What can business leaders do to protect their customers, their brands, and their businesses?

Presentations by Jarrod Wright

Thought Leadership and the Payments Revolution

Gary Cardone, Co-Founder of Chargebacks911 and Tony Craddock, Director General of the Emerging Payments Association explore trends, tool, and some of the biggest issues in business, finance, technology, and payments.

fintech #payments #bitcoin #cryprocurrency #regulations #banking #podcast #fintalk #chargebacks #chargebacks911 #Fi911

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

The ongoing COVID-19 pandemic will have a major impact on holiday sales this year. This webinar goes over our holiday guide. Offering tips for before, during, and after the holidays. Proactively minimizing financial risks and impacts of COVID-19, why friendly fraud is surging, and how to protect your revenue. Pros & cons of virtual gift cards and prepping for post-season chargebacks.

Presentations by Jarrod Wright

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

An overview of our detailed guide entitled “50 Insider Tips for Preventing Chargebacks”. Explaining why chargebacks are an increasing threat to your bottom line. It also delivers over 50 insider tips and actionable steps for effective chargeback prevention, both immediately and in the long-term.

Presentations by Jarrod Wright

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Ghela Boskovich on MPE Summer Week 2020.

The MPE SUMMER WEEK that took place from September 7-11th 2020, was the FIRST SMALL STEP in creating the events of FUTURE for Merchant Payments Professionals connecting us virtually in pandemic times.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & 2Checkout

Unless the payment technologies, fraud vendors, processors, and merchants work together in the same environment, merchants will still lose out on optimizing their revenue no matter what the payment technology is.

Unfortunately, fraud vendors tend to cause false positives in an effort to curb fraud and friendly fraud, and processors sometimes aren't very helpful in the understanding of merchant operations; this may lead to friendly fraud eating at profits. Until we balance the ecosystem, merchants will continue to bear the brunt of revenue losses.

Presentations by Jarrod Wright

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Kount

Chargebacks are always expensive, but they pose a greater risk to businesses right now—as eCommerce volumes reach unprecedented heights. When they hit, chargebacks can quickly lower profits, increase operational expenses and, in some cases, force businesses into excessive dispute monitoring programs. However, effective chargeback protection strategies can prevent unexpected and harmful business impacts. Learn the necessary steps to stop chargebacks and recover lost revenue.

Presentations by Jarrod Wright.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & SpyCloud

Account Takeover (ATO) fraud is a serious issue with the potential to impact you, your employees, your customers, and your vendors. But how does ATO happen? How are fraudsters able to gain access to personal data ... then use that data to attack your business? And are there any ways merchants can protect their revenue from this rapidly growing threat?

For this live Q & A-based webinar, we’re solicitating your questions and concerns regarding account takeover fraud and how it can impact your business.

Presentations by Jarrod Wright and Pattie Dillon

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & OpenNode

Online merchants collectively lose billions of dollars annually to chargebacks and friendly fraud. While Bitcoin and other cryptocurrencies have the potential to stop those chargebacks, merchants have been slow to embrace the technology. Join us for this free webinar, where we’ll explore what Bitcoin really is...and how you can use it to foil chargeback fraud for good.

Presentations by Jarrod Wright

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & The Chargeback Company.

Chargeback alerts are a proven way to decrease the chargebacks filed against a merchant. Now, card networks are offering new tools like the Visa Merchant Purchase Inquiry (VMPI) to provide even greater protection from unwarranted disputes. Join industry experts for this free webinar exploring these powerful tools and showing how to make them work for you. Presentations by Jarrod Wright

How can online businesses identify the right measures for tracking growth? The subscription business model continues to evolve and mature, but the recurring nature of SaaS revenue can make measuring success challenging. Identifying and tracking metrics isn’t always as simple as following traditional business metrics like revenue, expense, profit, and cash. Join us for this free live webinar as we explore ways to identify the best metrics to measure SaaS and protect your recurring revenue model from unexpected dangers like chargebacks.

Presentations by Jarrod Wright

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Kendall Kirkham on WTSP-TV’s Great Day Live.

Scammers will prey on anyone, anytime, and the pandemic has brought on new ways and reason for them to prey on innocent people. Monica Eaton-Cardone is the COO & co-founder of Chargebacks911. She joined GDL to warn viewers about a number of coronavirus related scams and schemes she has been seeing, and what we can do to make sure we don’t fall victim, too.

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by The Hosts on WFLA.

During the four-minute segment, Monica talked about the risk sources consumers face this year. There are new and different threats surfacing every day, and consumers need to stay sharp to thwart them. “The first rule in defense is to make sure you’re discerning,” Monica explains. “Don’t take anything for granted, verify everything, especially from a financial institution. Anything that has access to cash or something that has value: second-guess, third-guess it. Call your bank and be sure it came from them.”

Of course, fraud prevention is hard to break-down into a simple “black-and-white” binary. There are no firm rules in place that denote a fraud attack. Similarly, there are no perfect techniques to ensure consumers won’t still be victimized.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Jumio

Trust is a two-way street: in a CNP environment, your customers must believe their information is safe and secure with you. At the same time, merchants must be able to trust that that the customer is legitimate. Is there an accurate way to verify customers’ real-world identity, and how much transactional authority they possess?

Presentations by Jarrod Wright and Dean Nicolls.

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Jane King on BoldTV.

Monica sat in with host David Grasso, along with Joshua Philipp (Sr. Investigative Reporter, Epoch Times) and Pierre Debbas (Managing Partner, Romer Debbas). The four had a brief, but spirited discussion regarding Amazon, and whether the company could become a monopoly in time.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & RevGuard.

Ben Scrancher and Jarrod Wright from Chargebacks911® are joined by RevGuard’s Walter Long for a lively discussion that covers hot-button issues and optimization tactics related to chargeback management.

You’ll learn insiders’ tricks for optimizing both your customer service and your chargeback management, as well as proprietary strategies to maximize operations and immediately improve your bottom line.

Topics include:

Why most businesses struggle with chargeback prevention
Diagnosing the primary sources of chargebacks
Implementing underutilized chargeback prevention tactics
How customer service strategies can reduce chargebacks

Presentations by Jarrod Wright and Walter Long

This episode is from an earlier interview with Gary Cardone the CEO at Chargebacks911.

He was interviewed by Tedd Huff on The Tedd Huff Show.

In this episode, Gary Cardone shares his journey through the losses, and triumphs in business as well as his personal life. He teaches us that by looking at problems as a blank canvas and the importance of creativity was a key to his success.

Presentations by Gary Cardone and Tedd Huff.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Worldpay

New regulations and initiatives have brought significant changes to the chargeback process and payments in general. To measure the impact of these changes, we polled a representative cross-section of online, multi-channel, and mobile commerce merchants. The Chargeback Field Report provides their perspective on the current state of chargeback management in the card-not-present space. This free webinar will examine the results from our study to see what merchants and processors are experiencing in the current chargeback situation.

Presentations by Jarrod Wright and Shaun Bowen

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

She was interviewed by Ryan McEndarfer on the PaymentsJournal Podcast.

On this episode, Monica talks about the innovation of fraud and what merchants can do about it. In our conversation we cover topics such as:

How fraud costs as a percentage of revenue has changed over the years
What challenges in-house fraud teams face
What advantages loss prevention firms bring to the table
How fraud solutions impact customer satisfaction
What percentage of chargebacks are links to preventable merchant error
What kind of ROI can merchants expect from a third party loss prevention solution

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

Like Visa Claims Resolution, the Mastercard Dispute Resolution Initiative (MDRI) promises to make the chargeback dispute process faster, easier, and more accurate. And Mastercard has even more changes in the pipeline. Join industry thought-leaders and learn how Mastercard’s updates to their chargeback process will affect your business.

Presentations by Craig McClure and Jonathan Broomfield

This episode is from an earlier interview with Monica Eaton Cardone the COO at Chargebacks911. In this episode Monica discusses the problem of chargebacks and how to address them. She was interviewed by Kevin Price on The Price of Business Show.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Sift

Navigating Online Fraud in the Wake of Global Disruption

In the face of COVID-19, consumer behaviors are becoming more erratic. New types of fraud are emerging, order volumes are in flux, and an increase of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.

Presentations by Don Bush and Jeff Sakasegawa

This episode is from an earlier interview with Harlan Hutson the Director of Strategic Partnerships and Brands at Chargebacks911. He was interviewed by Ritesh Gupta from Airline Information about the impact that COVID-19 has had on chargebacks.

Minimizing the impact of chargebacks is critical for airlines in the era of COVID-19. As merchants, #airlines have to be spot on with their stance considering the havoc created by the pandemic, and how best they can cope up.

More so because chargeback management is complex. For instance, each of the major card networks has its own specific set of codes. It is important to consult the #creditcard networks’ #chargeback reason codes. So airlines need to delve into various issues :

How can travel merchants prevent disputes from happening in the first place?
How have initiatives by card brands relieved the strain on merchants?
What guidance can inform an airline team on what chargebacks are valid?
How can we conserve much needed cash while meeting our obligations to customers, regulators and the payment schemes?

How to Keep Businesses Healthy During the Pandemic

The unique circumstances of the ongoing COVID-19/coronavirus pandemic are having a huge negative impact on the economy. Merchants are finding themselves deluged by order cancellations, refunds, inconsistent delivery…and worst of all, chargebacks. What business leaders do to protect their customers, their brands, and their businesses?

Presentations by Monica Eaton-Cardone, Done Bush and Craig McClure

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Considering filing a chargeback on some credit card purchases? There's no harm in that, right? Actually, unwarranted chargebacks cause more damage than you might imagine, and your actions could have severe consequences for everyone involved — including you! Luckily, there’s a better solution.

Original Article read by Georg Turner

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

Global Risk Technologies CIO Monica Eaton-Cardone chats with ITSPmagazine’s Selena Templeton for the Diverse IT podcast about how Generation Z will naturally expand the presence of women in technology.

This was part of ITSP Magazine.

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Mastercard chargebacks are similar to chargebacks from other card networks, but there can be significant differences that can derail a case. This guide to understanding Mastercard's chargeback regulations can help merchants successfully prevent and dispute chargebacks stemming from Mastercard transactions.

Original Article read by Georg Turner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & BlueSnap.

Is it possible to balance front-end filters with friction-less customer transactions? Are chargeback protection and chargeback management the same thing?

Merchants of all types should plan to join us for this interactive webinar with industry experts from Chargebacks911 & ClearSale. We’ll be taking your questions and offering insight on how you can prevent chargebacks and increase revenue--all with no risk.

Presentations by Estelle Mense and Jarrod Wright

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

As an online merchant, your business depends on growing your customer base. But before you invest in market research, ad campaigns, promotions, affiliate partnerships, and other marketing, your first step should be calculating how much is reasonable to spend on acquiring each new buyer.

Original Article read by Georg Turner

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

WSVA News Talk RadioWSVA News Talk Radio host, Mike Schikman, interviews Monica on women in business. What are the setbacks, hardships, and obstacles that women face in a world built by men, for men?

This was part of The Schikman Show.

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Since chargebacks are a consumer protection mechanism, it's difficult to image merchants have chargeback rights too. Are your rights being violated?

Original Article read by Georg Turner

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

Eaton-Cardone points out that most women are unaware of what is really involved in technology jobs. She mentions women don’t feel welcome, assuming the industry is filled with a bunch of geeks in front of computers. Fortunately, perception is not reality.

This was part of Hot - with John Barnabas.

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Chargeback mitigation plans are sets of best practices merchants can use to decrease their risk of losses due to chargebacks. These plans are designed to serve two functions proactively counter chargebacks and challenge illegitimate disputes. It sounds simple, but there s usually a lot going on below the surface...

Original Article read by Georg Turner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & ClearSale

Is it possible to balance front-end filters with friction-less customer transactions? Are chargeback protection and chargeback management the same thing?

Merchants of all types should plan to join us for this interactive webinar with industry experts from Chargebacks911 & ClearSale. We’ll be taking your questions and offering insight on how you can prevent chargebacks and increase revenue--all with no risk.

Presentations by Rafael Lourenco and Jarrod Wright

DESCRIPTION

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Chargeback solution providers come in all shapes and sizes, and they all promise to save you revenue... But can they guarantee an ROI What do they base their promise on? Are they fighting every illegitimate chargeback, or only the easy wins What should you look for in a chargeback solution provider. Here are some tips...

Original Article read by Georg Turner

This episode is from an earlier interview with Monica Eaton-Cardone the COO of Chargebacks911.

Monica Eaton-Cardone joins Jim Blasingame to report on the state of the cyber-war, especially at the point-of-sale and inside of the merchant technology.

This interview offers valuable information to merchants across the globe that are dealing with chargebacks, and want to learn more!

This was part of the blog the Small Business Advocate.

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

The back to school rush, plus the early holiday shoppers, can make early autumn a lucrative time for merchants. But of course, increased sales don’t exist in a vacuum. With more sales, come increased fraud traffic and chargebacks, too. Ensure you’re doing what’s necessary before the holidays arrive.

Original Article Read by Justine Love Towne

This episode is part of our blogs on tape series for audio learners and busy professionals. It is entitled "Agile Fraud Prevention" and is read by Justine Love.

The online marketplace is a fast-moving environment. You should always be on the lookout for ways to reallocate resources, streamline processes, and increase efficiency and responsiveness. For example, an agile approach to fraud management can revolutionize how you do business online.

Original Article read by Justine Love

This episode is from an earlier interview with Monica Eaton-Cardone the COO of Chargebacks911.

In this episode of Savvy Buisness Radio Podcast Monica advocates for better chargeback mitigation and risk management and has been featured in the National Post, PYMNTSand CBS News regarding her industry insights and Chargebacks911’s proprietary solutions.

This interview shares why there are more data breaches happening even to the largest companies, and what we can all do to safe guard our businesses.

This was part of the blog the Savvy Business Radio.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & IATA

Whether it’s ticketing, add-ons, bookings, or ancillary revenue NDC. Your bottom line is taking a direct hit because of ineffective chargeback management strategies, debit memos and friendly fraud. Without effective risk management, your business’s long-term sustainability is in danger.

Chargebacks911 and IATA invite you to get the inside scoop!

Presentations by Dennis Köhler, Paul van Alfen, DeeDee Doke, and Monica Eaton-Cardone

This episode is part of our blogs on tape series for audio learners and busy professionals. It is entitled "Mastercard Negative Option Billing" and is read by Justine Love.

The new Mastercard negative option billing rules are going to shake up the subscription goods and services sector. If you provide free trials or other subscription services, this might affect your business. Read on to get all the information you need about the new ruleset and what it means.

Original Article read by Justine Love

This episode is from an earlier interview with Monica Eaton-Cardone the COO of Chargebacks911.

In this episode of the Ravelin Fraud Academy podcast Monica discusses the different types of fraud in today’s landscape and the best practices for merchants to grow securely in new markets.

This interview offers valuable information to merchants across the globe that are dealing with chargebacks, and want to learn more!

This was part of the blog the Ravelin Fraud Academy.

This episode is part of our blogs on tape series for audio learners and busy professionals. It is entitled "Mastercard Dispute Resolution" and is read by Justine Love.

Mastercard is overhauling their chargeback process. The Mastercard Dispute Resolution Initiative, or MDRI, presents the most comprehensive overhaul of the Mastercard chargeback rules in years. What does the MDRI entail? How will it impact your business? We’ve got these and other details right here..

Original Article read by Justine Love

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Card Not Present

Join Monica Eaton-Cardone, COO & Co-Founder of Chargebacks911, as she reveals the findings from their new study on the impacts of Visa Claims Resolution. Be the first to learn these stats and insights, and get the insider's perspective on what else is on the horizon. Learn how the VCR model will be utilized in other places in the payment ecosphere and how merchants can prepare, and even benefit, from these changes.

Presentations by D.J. Murphy and Monica Eaton-Cardone

This episode is part of our blogs on tape series for audio learners and busy professionals. It is entitled "Chargebacks Rebuttal Letter" and is read by Justine Love.

Writing chargeback rebuttal letters is a key part of winning any chargeback dispute. But that's only one piece of the puzzle: quickly finding and collating compelling evidence is also important. In this podcast, we'll go over the basics and show you where to download examples and templates for creating winning rebuttals.

Original Article read by Justine Love

This episode is from an earlier interview with Melissa Fitzsimmons the Head of Business Development at Chargebacks911.

Chargebacks911’s own Business Development Specialist Melissa Fitzsimmons joined host Scott Hawksworth on the October 26, 2018 episode of the PayPod podcast. Scott and Melissa touch on many of the most important topics regarding chargebacks over the course of this invigorating 30-minute episode.

This was part of the blog PayPod.

This episode is part of our blogs on tape series for audio learners and busy professionals. It is entitled "The History of Chargebacks" and is read by Justine Love.

Blogs on Tape - The History of Chargebacks spans less than 50 years. In that short time, what started as a consumer safeguard has warped into a significant--and growing--threat to merchants. But how did it happen? Our brief timeline shows when and why chargebacks originated and what's happened since then to make the system unworkable.

Original Article read by Justine Love

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Sift Science

Many merchants make the mistake of viewing chargeback causing fraud as a singular threat requiring just one solution. Unfortunately, when it comes to CNP transactions, fraud can take many different forms--and no single method can effectively fight them all. In this Webinar Replay, we'll help you discover proven ways of identifying the various kinds of fraud, along with insider tips and industry secrets for finding--and fighting--each type.

Presentations by Jeff Sakasegawa and Jarrod Wright

This episode is part of our blogs on tape series for audio learners and busy professionals. It is entitled "Chargeback Rules & Process" and is read by Justine Love.

Blogs on Tape - Chargeback rules strictly govern every phase of the chargeback process, including time limits, reason codes, fines, fees, and more. Besides being quite complicated, chargeback rules are constantly evolving and differ from one card scheme to the next. Our handy guide can help you navigate the chargeback rules minefield.

Original Article read by Justine Love

This episode is from an earlier interview with Monica Eaton-Cardone the COO of Chargebacks911.

What are some practical ways to reduce fraud? When should you dispute a chargeback? Any merchant with chargebacks might ask these and other burning questions posed in this interview with Chargebacks911 COO Monica Eaton-Cardone.

Monica joins Brett Curry of Classy Llama in a telling episode of LCS. This interview offers valuable information to merchants across the globe dealing with those troubling chargeback headaches.

This was part of the blog Llama Commerce Show.

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Venmo and other P2P payment platforms are growing in popularity and expanding into merchant payments. Venmo’s social payments can be a great new way to connect with buyers and reach new consumers…but there are risks involved. The Venmo chargeback threat can keep some merchants from ever giving it a try.

Original Article read by Justine Love

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Clickbank

Unhappy with the performance of your performance marketing? Affiliate marketing is great for advertisers, but it's also susceptible to exploitation by fraudsters. Worse, affiliate fraud can take so many different forms, if you're uninformed/unprepared it can be nearly impossible to detect until it's too late.

Presentations by Elizabeth (Lyz) Nesvold and Melissa Fitzsimmons

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

The history of chargebacks spans less than 50 years. In that short time, what started as a consumer safeguard has warped into a significant—and growing—threat to merchants. While chargebacks still work as originally intended, consumers have learned ways to exploit the process, and merchants are paying the price.

Original Article read by Georg Turner

DESCRIPTION

This episode is from an earlier interview with Monica Eaton-Cardone the COO of Chargebacks911.

As an entrepreneur, you are guaranteed to face challenges. The difference between failure and success hinges on how you handle those setbacks. Do you throw in the towel? Or do you innovate past your problems and find a way to prevent them from happening again?

Monica Eaton-Cardone is a powerhouse entrepreneur and business leader with expertise in technology, eCommerce, risk relativity and payment-processing solutions.

This was part of the blog Female Insight Zone.

DESCRIPTION

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Friendly fraud (sometimes called "chargeback fraud") is a specific type of credit card fraud where the perpetrator is actually the consumer, not an identity thief. Authorized cardholders dispute legitimate charges to their accounts, abusing loopholes in the process and attempting to get something for free.

Original Article read by Georg Turner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Chargify

Subscription-based businesses seem like a magnet for chargebacks, but protecting your revenue isn't as complicated as you might think.

In this webinar we discussed solutions, best practices, and strategies to help keep your recurring billing from becoming a recurring nightmare. We'll also shared some insider secrets for preventing chargebacks without alienating customers.

Presentations by Adam Feber and Jarrod Wright

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Chargeback System: the procedures a merchant has in place to deal with credit card chargebacks.

Some retailers don't use a dedicated chargeback system, accepting chargebacks as a cost of doing business and treating them as they would a customer return. But this erroneous thinking is more damaging than they suspect.

Original Article read by Georg Turner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Kount

The State of Chargebacks survey was launched to assess industry findings of fraud and chargeback management in the card-not-present space. Focusing on several critical metrics and KPIs, the more than one thousand respondents represent organizations of all sizes and across many industries. The survey results uncover their experience, insights, and performance related to managing fraud and chargebacks for online and mobile commerce.

In this webinar recording you'll learn:

• The use of third-party fraud and chargeback solutions • Chargeback rates and sources of chargebacks • The size of fraud prevention teams • Disputing chargebacks and win rates

Presentations by Nate Foss and Don Bush

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

The chargeback life cycle might seem like a simple sequence at first…but dig a little deeper and you find how complicated the process can be. Even with a step-by-step guide, the chargeback life cycle can take a lot of unexpected twists and turns before a dispute is finally settled.

Original Article read by Justine Love

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Sucuri

Exploring the Role of PCI Compliance in Cybersecurity and Fraud Protection.

Keeping customer data out of the hands of fraudsters isn't an easy task, but it's not always as complicated as you might think. Join us as we explore solutions, best practices, and innovative advances in cybersecurity. We'll also share some insider secrets for finding vendors who are as protective of your data as you are.

Presentations by Jarrod Wright and Alycia Mitchell

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Visa Chargeback Reason Code 10.1 describes credit card chargebacks from transactions made with counterfeit EMV chip cards. This most often occurs when fraudsters swipe a card instead of using the chip for a purchase. Merchants are responsible for the transaction if no preventative measures were in place at the time. These chargebacks are difficult to overturn, but with proper documentation, merchants have a chance of getting them reversed.

Original Article read by Georg Turner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

2018 promises to transform how we handle consumer data…but what does that mean for chargebacks? Join Finish Line's Dajana Gajic, Chargebacks911 COO Monica Eaton-Cardone, and CNP Editor-in-Chief D.J. Murphy as they explore the impact of the digital revolution already underway.

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Verified by Visa is an opt-in program, and while helpful, it is also limited. Merchants can’t afford to rely on it as their sole method of fraud mitigation. So, how much protection does it really offer?

Original Article read by Justine Love

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Ravelin

Chargeback management and risk mitigation is a specialized area with a unique set of challenges. With the rapid rise of identity theft and friendly fraud, developing a strategic chargeback management plan has become a necessity for merchants of all types of businesses, in every industry.

In this webinar we will explore the two sides to effective chargeback management and fraud mitigation

Presentations by Jarrod Wright and Charlie Walker

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Winning disputes takes more than circumstantial evidence and a surface knowledge of reason codes. While there's no secret code or magic bullet, winning a chargeback dispute requires time, effort, and painstaking attention to detail on the part of the merchant.

Original Article read by Georg Turner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Understand the changes and implications of visa’s new chargeback process: Visa Claims Resolution (VCR)

Webinar presentations by Harlan Hutson and Craig McClure

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Since chargebacks are a consumer protection mechanism, it's difficult to image merchants have chargeback rights too. Are your rights being violated?

Original Article read by Justine Love Towne

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

This webinar is the Chargebacks911 presentation as part of the Virtual Fraud360 event hosted by Kount.

Webinar presentation is by Nate Foss.

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Chargeback management software will protect your revenue, reduce overhead, and make your business more effective. But…how do you find the solution that’s right for your business?

Original Article read by Georg Turner

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, ClickBank & Kount

Webinar presentations by Monica Eaton-Cardone, Jennifer Johannsen & Don Bush

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Learn some of the most common—and most costly—affiliate scams out there, and how you can identify these threats and protect your bottom line.

Original Article read by Justine Love Towne

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Learn the keys to preventing chargebacks and how Chargebacks911 can help.

Webinar presentations by Jarrod Wright and Ben Scrancher

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Pre-arbitration chargebacks, or pre-arbs occur when a cardholder or issuing bank attempts to overturn a ruling in a chargeback dispute. Is It Ever a Good Idea to Challenge Them?

Original Article read by Scott Pinsker

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Kount

Learn how to identify friendly fraud and reduce costs associated with chargeback management.

Webinar presentations by Monica Eaton-Cardone and Scott McLean

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Your merchant ID (or MID) is a simple little number, but it’s an extremely important part of any transaction. What is it and why is it important to protect?

Original Article read by Justine Love Towne

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Earning a spot in the Terminated Merchant File—or TMF—is a black mark on your business’s past that might ultimately jeopardize your future.

Original Article read by Scott Pinsker

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Chargeback fraud, also known as friendly fraud, unnecessarily steals revenue. Do you know how to fight back?

Original Article read by Nicholas Carroll