The F&I Performance Podcast: Recent Episodes
Sym-Tech Dealer Services
Sym-Tech Dealer Services is a performance-driven company with the mandate to improve business office performance and to ensure a positive customer experience. Our full suite of F&I products, industry proven training combined with on-going in-dealership support, as well as our proprietary F&I software (DAVE®), drive Dealer performance.
Are you looking for ways to maximize value from your F&I lead generations?
The internet is a wide-open playing field for car Dealers who want to generate new business. With the right strategy and tools, your Dealership will attract “well-scrubbed” leads without having to pay big money. In this episode, Jordan Hearn, Senior Regional Manager and Carolynn Heimlich, Regional Manager open-up about proven strategies to grow your subprime lead generation opportunities.
Contact information: Jordan Hearn, Senior Regional Manager jordan.hearn@sym-tech.ca
Carolynn Heimlich, Regional Manager Carolynn.heimlich@sym-tech.ca
Training presents a prime opportunity to expand the knowledge base of Business Managers and all associates working in the Dealership. In this episode, Kendel Bielby, Senior District Manager and Zoe Anthony, District Manager, share their expertise and experience on different training techniques that can improve performance, increase productivity and overall support the Dealership’s success.
Contact information: Kendel Bielby, Senior District Manager kendel.bielby@sym-tech.ca Zoe Anthony, District Manager zoe.anthony@sym-tech.ca
Follow Us Website: http://www.sym-tech.ca LinkedIn: http://www.linkedin.com/company/sym-tech Soundcloud: https://soundcloud.com/user-164623159 Spotify: https://podcasters.spotify.com/podcast/50968JQ8iuuwdPVUzkTmwX/overview Apple: https://podcasts.apple.com/ca/podcast/the-f-i-performance-podcast/id1515544440
The time is now to embrace Digital F&I. In this episode, Sheldon D'Souza, Associate Vice President, Field Operations and Ken Taylor, Director, Dealer Technology explains the importance of adopting digital F&I tools and discusses exactly how it can boost Dealership profits and improve Customer satisfaction.
Contact information: Sheldon D'Souza, Associate Vice President, Field Operations sheldon.dsouza@sym-tech.ca Ken Taylor, Director, Dealer Technology ken.taylor@sym-tech.ca Follow Us Website: http://www.sym-tech.ca LinkedIn: http://www.linkedin.com/company/sym-tech Soundcloud: https://soundcloud.com/user-164623159 Spotify: https://podcasters.spotify.com/podcast/50968JQ8iuuwdPVUzkTmwX/overview Apple: https://podcasts.apple.com/ca/podcast/the-f-i-performance-podcast/id1515544440
Implementing F&I training and focus throughout your entire Dealership can dramatically change the way your Dealership functions. In this episode Denis Bussière, Director, Learning and Development Centre and Nichole Lunardo, Facilitator, Learning and Development Centre provide some great insight into how instilling F&I into multiple facets of your Dealership can help with your profitability and increase Customer satisfaction.
Contact information: Denis Bussière, Director, Learning and Development Centre Denis.bussiere@sym-tech.ca Nichole Lunardo, Facilitator, Learning and Development Centre nichole.lunardo@sym-tech.ca
Times are changing, and adaptation is necessary, especially for the automobile sales industry. An industry that relies heavily upon personal connection must now alter their ways of conducting business. In this episode Lindsay Duffield, Executive Vice President, Amynta OEM and Annie Deslauriers, Vice-President Customer Experience and Operations look at the current state and trends of the Automotive industry and how Dealers and OEM’s can embrace the new digital world.
In this episode of F&I Performance Podcast, Sheldon D'Souza, Associate Vice President, Field Operations and Jordan Hearn, Senior Regional Manager, look at how the significant shift to remote sales has increased the urgency for Dealers to seize opportunities for new ways of serving Customers online. Sheldon and Jordan share simple strategies on how Dealers can Virtually interact with their Customers, especially when it comes to the Business Office experience.
Contact information: Sheldon D'Souza, Associate Vice President, Field Operations sheldon.dsouza@sym-tech.ca
Jordan Hearn, Senior Regional Manager jordan.hearn@sym-tech.ca
Follow Us Website: http://www.sym-tech.ca LinkedIn: http://www.linkedin.com/company/sym-tech
Ziad Ferzli, Regional Manager and Todd Growden, Regional Manager talk about the expiring Customer. In this episode, we look at opportunities and strategies on how to offer F&I products to Customers whose manufacturer warranty is nearing expiry.
On this episode of F&I Performance Podcast, David Mildenberger, Zone Vice President, Sales, Ontario & Eastern Canada and Drew Ferguson, Senior Regional Manager, discusses Service Department sales opportunities and strategies for Dealerships.