Service Industry Success: Recent Episodes
Brian Harding
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
For many, marketing is once again becoming a part of our business to which we must pay attention.
Keeping our people busy is not a gimme like it was a year ago.
When revamping or relaunching marketing campaigns, it’s critical to know when to trust our marketing provider and when to push back.
In this episode, I’ll share my thoughts on how to do this effectively.
Are you ready to solve the most immediate problems in your company?
Is it time for you to learn the strategies to grow and scale your business so you can have both the money and time you dream of?
Are you tired of feeling alone, and wish you could be around other business owners who will 'get you' and understand exactly what you are going through?
If so, come check out my Service Business Academy membership, where you can ask about, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.
Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.
To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
One of the objections and frustrations I hear most from business owners is about the current generation of up and coming employees.
And there is no question they have different values and priorities than many of us did.
So how do we handle this?
Tuned in and I’ll tell you what worked for me.
Are you ready to solve the most immediate problems in your company?
Is it time for you to learn the strategies to grow and scale your business so you can have both the money and time you dream of?
Are you tired of feeling alone, and wish you could be around other business owners who will 'get you' and understand exactly what you are going through?
If so, come check out my Service Business Academy membership, where you can ask about, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.
Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.
To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
Getting effective training figured out is perhaps the most crucial thing a company must do to survive tough times, thrive in great times, and give the business owner the ability to delegate decision making
Tune in and I'll share how I went from struggling with teaching and getting buy-in to becoming very effective over the years.
Are you ready to solve the most immediate problems in your company?
Is it time for you to learn the strategies to grow and scale your business so you can have both the money and time you dream of?
Are you tired of feeling alone, and wish you could be around other business owners who will 'get you' and understand exactly what you are going through?
If so, come check out my Service Business Academy membership, where you can ask about, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.
Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.
To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
We work our tails off, and spend a tremendous amount of time and money to find customers.
Yet despite our best efforts, sometimes it just feels like it we can’t please them all.
But is firing them the right answer?
Tune in and I’ll tell you what I think!
Are you ready to solve the most immediate problems in your company?
Is it time for you to learn the strategies to grow and scale
your business so you can have both the money and time you dream of?
Are you tired of feeling alone, and wish you could be around
other business owners who will 'get you' and understand exactly what you are
going through?
If so, come check out my Service Business Academy membership,
where you can ask about, and we will immediately solve, the most pressing
problems you are facing RIGHT NOW.
Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.
To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
What is your strategy for how decisions should be made in your company?
More importantly, if asked, would your employees be able to explain your company’s decision-making strategy in a way that matches yours?
Why does this even matter?
Tune in and I’ll share why I think it matters a lot!
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
We all want freedom. That’s probably why you started your business in the first place.
But truly getting freedom is a lot less common than becoming a business owner.
Why is that? I think it’s because it costs us the one thing we want most in life.
Tune in to see what I mean!
To purchase your own copy of my book, SERVICE INDUSTRY SUCCESS, from Amazon, so you can learn the exact strategies of developing a team that you can trust that I learned from my mentors, go to sisthebook.com today.
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
Our entire journey as business owners is solving problems and making improvements.
What if I told you there are two major mistakes that, when made, almost always lead to failure in solving a problem or making an improvement?
There are two that stand out more than any other, and in this episode I’ll tell you what they are.
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
There is always something to improve. There is not, however, always the energy, time and money to invest in lengthy or costly solutions.
So what is the best, least expensive, way to improve performance on anything?
Tune in and I’ll tell you what I think it is.
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
The terminology. The rows and columns. The crunching of numbers.
You either love spreadsheets and financials or you hate them.
There is rarely anyone in-between those extremes.
Today we are going to take a dive into financials and explain cost of goods sold expenses.
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
Running a business can be overwhelming.
There are so many things to stay on top of, that feeling like we can’t do it all is not only normal, but completely expected.
When we get stuck, there is something that we need to clarify so we can get unstuck as quickly as possible.
Tune in and I’ll share what it is.
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
Firing an employee is one of the absolute worst parts of managing people.
The only thing that can make it even worse – for everyone involved - is doing it incorrectly.
In this episode, I’ll cover the 3 types of employees you need to know how to fire and some tips on how to do it.
Prefer to have video, rather than just audio? You can find all of these podcast episodes, plus other bonus content on our www.rumble.com channel. Just search for 'Service Industry Success'.
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
There are more books written on sales than just about any other topic.
And, almost certainly, you know how to sell your service better than I ever will.
So, it’s rare that I talk about sales. But there is one skill that is rarely talked about, which can make or break any sale.
And because it’s rarely talked about, I’m going to cover it.
Tune in to hear what it is.
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
You can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min
Getting the right leadership team in place is crucial if you want to be able to step away from your business – whether for a long weekend, a vacation, or permanently.
More than any other, there is one mistake we generally make about our leaders and managers, that is the most costly.
Tune in to hear what it is.
Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.
Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min
There are two rules about financials that I was taught early in my career, which honestly, I didn't understand the significance of at the time. But now as I've seen the consequences of not following those rules, I understand perfectly why they were emphasized so much. Not following these particular rules are the two most common and dangerous mistakes I've seen business owners make when it comes to financials. What are they? Tune it to find out!
We are very excited to announce that Brian has just finished developing three new mini-courses. Each one focuses on a primary subject – either people, processes, or profitability.
So if you’re tired of struggling to get through to your employees, or you know you need to get processes and procedures started or dialed in, or you want to understand your financials much better than you do today, go to serviceindustrysuccess.com and schedule a no-stress call to see if one of these courses are right for you.
Each mini-course is priced at less than $500, and includes several video modules you can watch as many times as you want, and each also includes 2 Zoom calls with Brian.
Schedule your no-stress call at serviceindustrysuccess.com today!
Marketing has taken a back seat to recruiting and hiring for the last few years.
But, as it always does, that is going to change.
Having an effective marketing message is going to be vital.
So how do we create marketing that is compelling?
Stay tuned to find out the key element that changed everything for me!
We are very excited to announce that Brian has just finished developing three new mini-courses.
Each one focuses on a primary subject – either people, processes, or profitability.
So if you’re tired of struggling to get through to your employees, or you know you need to get processes and procedures started or dialed in, or you want to understand your financials much better than you do today, go to serviceindustrysuccess.com and schedule a no-stress call to see if one of these courses are right for you.
Each mini-course is priced at less than $500, and includes several video modules you can watch as many times as you want, and each also includes 2 Zoom calls with Brian.
Schedule your no-stress call at serviceindustrysuccess.com today!
Once a company is big enough where the business owner doesn’t have time to run the company in a big picture sense, AND keep track of the day-to-day business, AND generate sales, the business owner will figure out that there is not enough of them to go around.
And for many, this is where they decide they need to hire a salesperson.
If this is you, you won’t want to miss this episode.
For free resources and information about Brian's products, courses, and coaching, go to www.serviceindustrysuccess.com.
For a complimentary, 45-minute Success Session with Brian to take on a challenge you are facing, go to: https://calendly.com/success-session-with-brian/45min
If you like video, you can see our video channel on Rumble, here: https://rumble.com/c/c-749893
We all know we will eventually need to document all our processes and procedures.
This can feel like one of the most daunting and seemingly massive projects we will ever take on.
But it doesn’t have to be like that.
It can actually be quite simple - even easy!
And take less time than we think.
How?
Tune in to hear my approach!
If you are a member of an industry association, you probably know that it can be difficult finding qualified speakers who have real life experience with things we discuss on this podcast, and can speak to topics that can really help your business.
I speak at those kinds of meetings on a regular basis. If you are looking for a speaker for your monthly Zoom meeting, or you want a keynote speaker for your annual conference, or you want someone to prepare and run an all-day workshop, I am ready to help.
Just go to my website – www.serviceindustrysuccess.com and click on the button that says, “Book Brian to Speak”.
We all know that we need to motivate our team to perform – sometimes more than others.
But what does that actually look like?
Aside from the rah-rah speech that impacts only a fraction of the team, and which produces results that are short-lived…
Besides using bonuses and other monetary means, which are expensive and only resonate with employees that are driven by money…
How exactly can we motivate people to perform consistently over the long haul?
In this episode I’ll share the approach that has worked well for me.
If you are a member of an industry association, you probably know that it can be difficult finding qualified speakers who have real life experience with things we discuss on this podcast, and can speak to topics that can really help your business.
I speak at those kinds of meetings on a regular basis. If you are looking for a speaker for your monthly Zoom meeting, or you want a keynote speaker for your annual conference, or you want someone to prepare and run an all-day workshop, I am ready to help.
Just go to my website – www.serviceindustrysuccess.com and click on the button that says, “Book Brian to Speak”.
When it comes to increasing sales, we generally talk about marketing generated opportunities, close rates, add on sales, and follow up – all of which are obviously important
Today, I will talk about a way to maximize sales opportunities that I rarely hear discussed - but personally saw the benefits of in my own company.
Tune in to hear what it is!
Also:
Brian's MySuccessWorx group coaching program is now in open enrollment, but only for a few more days!
Open enrollment only happens 3 times per year, and the next open enrollment period isn't until spring of 2023.
You shouldn't have to learn every lesson the hard way, and you don't have to do this alone!
Join a community of other business owners making great progress while gaining better control over, and more freedom from their business.
Go to www.serviceindusrysuccess.com to learn more and to book a call with Brian to see if this is a good fit for you!
But hurry! Time is running out.
One of the more troubling questions we find ourselves as business owners asking is, “Why don’t they get safety, risk, or liability concerns?”
In almost all cases, effectively addressing our biggest risks, safety and otherwise, is absolutely critical to the company surviving – let alone growing and thriving.
One major blunder could bring the whole thing down.
So, why don’t employees prioritize them like we do, or wish they would?
And what can we do about it?
Tune in to find out!
Brian's MySuccessWorx group coaching program is now in open enrollment, but only through the end of October. Open enrollment only happens 3 times per year, and the next open enrollment period isn't until spring of 2023.
I can almost guarantee this program costs less and is less of a time commitment than you think.
You shouldn't have to learn every lesson the hard way, and you don't have to do this alone! Join a community of other business owners making great progress while gaining better control over, and more freedom from their business.
Schedule a complimentary, no-stress, no-pressure call with Brian to learn more about the MySuccessWorx group program and to see if it's a good fit for you at:
www.connectingwithbrian.com
Each of us business owners is struggling to get more of some thing(s) and less of others. More sales. Higher close rate. Fewer accidents. Less warranty work.
In part one of this two-part series, Brian discusses a simple framework that will improve performance in any area, like: sales, safety, communication, buy in, compliance, behavioral challenges, process adherence, and more.
Brian's MySuccessWorx group coaching program is now in open enrollment, but only for a couple of weeks. Open enrollment only happens 3 times per year, and the next open enrollment period isn't until spring of 2023.
You shouldn't have to learn every lesson the hard way, and you don't have to do this alone! Join a community of other business owners making great progress while gaining better control over, and more freedom from their business.
Go to www.serviceindustrysuccess.com to learn more and to book a call with Brian to see if this is a good fit for you! But hurry! Time is running out.
Each of us business owners is struggling to get more of some thing(s) and less of others. More sales. Higher close rate. Fewer accidents. Less warranty work.
In part one of this two-part series, Brian discusses a simple framework that will improve performance in any area, like: sales, safety, communication, buy in, compliance, behavioral challenges, process adherence, and more.
Brian's MySuccessWorx group coaching program is now in open enrollment, but only for a couple of weeks. Open enrollment only happens 3 times per year, and the next open enrollment period isn't until spring of 2023.
You shouldn't have to learn every lesson the hard way, and you don't have to do this alone! Join a community of other business owners making great progress while gaining better control over, and more freedom from their business.
Go to www.serviceindustrysuccess.com to learn more and to book a call with Brian to see if this is a good fit for you! But hurry! Time is running out.
For many business owners, diving into their financials is daunting, overwhelming, and scary. There is a lot at stake and there are a lot of numbers.
Not to mention, there are plenty of people who just plain don’t like working with numbers all that much. It doesn’t have to be scary and tedious.
Here’s a way to get started that – at least for me – helped make a molehill out of a mountain.
If you are ready to make improvements on your knowledge of your financials, now is a great time to join our group training and coaching membership.
Our group is getting started on financials in October so you only have a few days to join in time to participate in this round of training on financials.
Go to https://www.serviceindustrysuccess.com to schedule an appointment to see if this training and coaching membership is a good fit for you!
You’d probably never admit this to your team... but, deep down you really would rather just make the critical decisions yourself.
You don’t want to offend anyone, but trusting your team is just not realistic for you right now..
The problem is, you can’t go on like this. It limits your ability to grow your company. It’s not sustainable. Something’s going to to give..
So how do we fix this inability to trust our employees?
Stay tuned to hear my approach.
You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
You can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min
It’s so frustrating to put the time, energy, and oftentimes money, into solving a problem, only to face the same problems a few days, weeks, or months from now – as if we had never solved this problem at all!
So how can we overcome this frustrating, but common problem from happening?
Tune in to find out.
You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
You can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min
It’s very difficult to achieve an undefined goal, and decision making gets much easier once we know what we are aiming for.
But often, business owners don’t have a method to determine exactly what they are trying to build, or what they want their company to look like in the future
Here’s how I’ve taken this on with people I work with.
You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com
You can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min
We all know that we need to hold people accountable if are going to have a reasonable expectation that we will have consistent performance. But why are some things easy to hold people accountable to and others are quite difficult?
Today I'll discuss the number one reason.
Check out my updated website where you can learn about everything I offer, get lots of free resources, and keep up with what we have going on:
https://www.serviceindustrysuccess.com/
Figuring out the role we want our employees to ultimately play in the company is critical if we want to get the most benefit from specific strategies, tactics, and ideas we want to implement.
And I cover all the great lessons we learned about managing a team from Patrick Swayze's character called Dalton in the movie Roadhouse.
Also, if you would like some specific tips, strategies, and tactics to help with employee issues you are facing, you can buy my book SERVICE INDUSTRY SUCCESS here: https://www.amazon.com/Service-Industry-Success-Develop-Empower/dp/1636181325
What is the cost of procrastination? Procrastination is literally a dream killer. Ultimately, the cost is the life you could have had..
How do we overcome it? Tune in to find out!
If you are ready to take my 90-day course and solve your people, process, and profitability challenges, go to https://www.facebook.com/serviceindustrysuccess and send me a DM that says, "I'm in on the course!".
We have all heard the saying, “The Devil is in the Details”, which of course means we should either focus on the nitty gritty of every idea, process, and action.
But we’ve all also heard, that we should just make progress – imperfect, rough around the edges, not fully thought out, progress.
So which is true? And if they are both true, when does each apply?
Tune in to find out!
If you are ready to take my 90-day course and solve your people, process, and profitability challenges, go to https://www.facebook.com/serviceindustrysuccess and send me a DM that says, "I'm in on the course!".
Failure sucks. And it's inevitable. Telling ourselves to just brush ourselves off, get back up, and get going again sounds good in theory. But, in real-life sometimes a little more is needed.
What can we do to overcome failure? Tune in to find out!
If you are ready to take my 90-day course and solve your people, process, and profitability challenges, go to https://www.facebook.com/serviceindustrysuccess and send me a DM that says, "I'm in on the course!".
Why does a business owner in a particular industry seem to have a much more free time and less anxiety than a different business owner in the same industry, running a company of roughly the same size?
Why is it that your efforts towards being more productive, and more efficient, do not translate to growth in your company?
The answer is counter-intuitive, which is also why it's generally only adopted when a breaking point is reached.
What is is?
Tune in to find out!
Do you have a challenge you would really like to get some help with?
I'd love to help you with your biggest problem!
Go to https://calendly.com/strategy-session-with-brian/45min to book your complimentary coaching session today!
We won't solve the world's problems in 45 minutes.
But I guarantee we'll make significant progress!
In this episode, what we will talk about will literally save you hundreds or even thousands of hours over the course of your business ownership journey;
never mind countless instances of frustration, aggravation, and disappointment.
Are you thinking about hiring a coach to help you gain clarity, and make significant progress in your business, and want to know what it's all about?
Go to www.serviceindustrysuccess.com/coaching where you can watch a short video to see if it's for you!
Ever wish your employees were more proactive?
Ever wonder how to get your employees to think and act like a winner?
Someone who is capable of doing great things...
Of course, there are many ways.
Stay tuned and I’ll tell you about one of them
Are you thinking about hiring a coach to help you gain clarity, and make significant progress in your business, and want to know what it's all about?
Go to www.serviceindustrysuccess.com/coaching where you can watch a short video to see if it's for you!
You can feel things changing. Some industries, and individual companies, are experiencing more dramatic changes than others. But we can all see that the economic situation has changed. What does this mean for you?
Tune in to find out!
Are you thinking about hiring a coach to help you gain clarity, and make significant progress in your business, and want to know what it's all about?
Go to www.serviceindustrysuccess.com/coaching where you can watch a short video to see if it's for you!
No doubt you’ve heard somebody say “Insanity is doing the same thing over and over again and expecting different results”
Of course that is true. But, more importantly, how do we stop doing the same thing over and over again once we’ve figured out we aren’t getting the results we want?
In this episode, we will talk about one of the key things we can work on to over come this particular phenomenon.
Also...
If you are ready to have an easier time building the business you imagine in your mind – the one that provides both the income and the time freedom you’ve always dreamed about – I have great news!
First, let me just share this thought with you..
One of the unfair and unreasonable expectations we place upon ourselves as business owners is that we should know everything there is to know about running a business naturally.
This is crazy. How could a person be born with natural talent in all the complex areas of running a business like:
· Managing people
· Sales
· Understanding financial data
· Creating and improving effective processes
· Risk management
· Never mind the actual technical knowledge of your industry
I know I certainly wasn’t born with all this knowledge. Could I have eventually built the business I did, without ever asking for help? Maybe.
Could I have built a multi-million-dollar business, with over 50 employees, in less than 10 years without ever asking for help? Not a chance.
If you try to figure out the “Most important thing” in business by reading books, or searching online, you’ll find literally dozens of “Most important things”.
And depending on where your business is today, some of them could absolutely be the right one for you!
The problem is, in most cases, the person saying it’s the most important thing in business hasn’t ever built what you are trying to build.
And, one of the most common ways to get stuck and overwhelmed is by focusing on of the “Most important things” that is not right for your business today, based on where it is in the overall journey.
Taking that approach could literally delay achieving your goals and dreams by years!
This is what my group coaching program offers:
· Clarity on where your business is on the overall journey
· What specific areas you should be focused on right now - based on where your business is
· And step-by-step instructions on how to get through the challenges related to those areas as quickly as possible, from someone who has been right where you are today.
· Plus the support and insight of other business owners just like you.
My group coaching program only has open enrollment a couple of times per year, and right now we are in one of those open enrollment periods until June 30th.
For probably much less than you think – and I really mean that..
You can join a community of like-minded, successful, business owners who will share their own experiences of what has and hasn’t worked for them, on the exact challenges you are facing today.
And you’ll literally get step-by-step instructions from me to break the big problems you have down, into small, actionable steps, put in the most efficient order, so you can get your business where you want it faster and easier than you even thought possible.
Imagine how happy and relieved you’ll feel when you’ve accomplished the major achievement of building the business you’ve always dreamed of.
Imagine having the money and time that set you free.
To watch a quick video on how it works, go to:
www.serviceindustrysuccesspath.com.
And, after you watch the video, if you’re interested in joining, simply click on the “Apply now” button.
Open enrollment ends on June 30th, so you don’t have much time.
Go to www.serviceindustrysuccesspath.com today to take your first step to achieving your goals of building a business that provides the income and time freedom you’ve always wanted, faster than you even thought possible.
You ever feel like your employees just don’t get it? Like it just seems they don’t understand why you want or need things done a certain way, or why certain things cannot be done in a particular fashion? Of course you have.
Tune in to learn one major thing you can do to solve this problem.
Also...
If you are ready to have an easier time building the business you imagine in your mind – the one that provides both the income and the time freedom you’ve always dreamed about – I have great news!
First, let me just share this thought with you..
One of the unfair and unreasonable expectations we place upon ourselves as business owners is that we should know everything there is to know about running a business naturally.
This is crazy. How could a person be born with natural talent in all the complex areas of running a business like:
· Managing people
· Sales
· Understanding financial data
· Creating and improving effective processes
· Risk management
· Never mind the actual technical knowledge of your industry
I know I certainly wasn’t born with all this knowledge. Could I have eventually built the business I did, without ever asking for help? Maybe.
Could I have built a multi-million-dollar business, with over 50 employees, in less than 10 years without ever asking for help? Not a chance.
If you try to figure out the “Most important thing” in business by reading books, or searching online, you’ll find literally dozens of “Most important things”.
And depending on where your business is today, some of them could absolutely be the right one for you!
The problem is, in most cases, the person saying it’s the most important thing in business hasn’t ever built what you are trying to build.
And, one of the most common ways to get stuck and overwhelmed is by focusing on of the “Most important things” that is not right for your business today, based on where it is in the overall journey.
Taking that approach could literally delay achieving your goals and dreams by years!
This is what my group coaching program offers:
· Clarity on where your business is on the overall journey
· What specific areas you should be focused on right now - based on where your business is
· And step-by-step instructions on how to get through the challenges related to those areas as quickly as possible, from someone who has been right where you are today.
· Plus the support and insight of other business owners just like you.
My group coaching program only has open enrollment a couple of times per year, and right now we are in one of those open enrollment periods until June 30th.
For probably much less than you think – and I really mean that..
You can join a community of like-minded, successful, business owners who will share their own experiences of what has and hasn’t worked for them, on the exact challenges you are facing today.
And you’ll literally get step-by-step instructions from me to break the big problems you have down, into small, actionable steps, put in the most efficient order, so you can get your business where you want it faster and easier than you even thought possible.
Imagine how happy and relieved you’ll feel when you’ve accomplished the major achievement of building the business you’ve always dreamed of.
Imagine having the money and time that set you free.
To watch a quick video on how it works, go to:
www.serviceindustrysuccesspath.com
And, after you watch the video, if you’re interested in joining, simply click on the “Apply now” button.
Open enrollment ends on June 30th, so you don’t have much time.
Go to www.serviceindustrysuccesspath.com today to take your first step to achieving your goals of building a business that provides the income and time freedom you’ve always wanted, faster than you even thought possible.
With costs going up like crazy right now, many business owners have figured out that they need to increase revenue. But there are many way to go about this, and sifting through all the possibilities can be confusing. What's the best method for you? Tune in to find out!
Many business owners are feeling a lot of stress because it seems that they must choose between absorbing all the higher costs we are seeing in 2022, which will dramatically reduce their profitability – or even stability, or raising prices to the valued customers they’ve worked so hard to get, and saying no to wage increases their employees, who are the lifeblood of their business.
I hear business owners talk about the struggles they are facing when they must make these difficult choices and/or have very uncomfortable conversations with customers and employees.
If this sounds like you, let me take a moment to tell you about the upcoming webinar I am hosting to address these exact issues, and it’s available for you at no charge.
This webinar is for business owners in service industries who are feeling the strain of the serious problems we are facing in 2022.
During this webinar – which will last about an hour and half, you’ll learn:
· How to precisely know how much your business can absorb increased costs and/or increased employee pay while still maintaining profitability
· Creating a plan for your business to overcome the rising costs of fuel, supplies, and materials
· How to approach conversations regarding necessary price increases with your customers, including training your employees
· Options for helping employees overcome their temporary, increased financial needs – besides permanent salary increases
· How to approach the conversation with your employees regarding their expectations for pay increases
We are also entering the 2-week open enrollment period for my group coaching program – and the next one isn’t until October – so you’ll get a chance to learn what all is included for just a few hundred dollars per month.
The webinar is at noon Pacific on Friday, June 17th.
To register, just go to www.businessownerswebinar.com.
Before our business can thrive, it must be stable. To achieve stability, we must eliminate or mitigate risks - to the degree possible.
So how do we do that? Tune in to find out!
Many business owners are feeling a lot of stress because it seems that they must choose between absorbing all the higher costs we are seeing in 2022, which will dramatically reduce their profitability – or even stability, or raising prices to the valued customers they’ve worked so hard to get, and saying no to wage increases their employees, who are the lifeblood of their business.
I hear business owners talk about the struggles they are facing when they must make these difficult choices and/or have very uncomfortable conversations with customers and employees.
If this sounds like you, let me take a moment to tell you about the upcoming webinar I am hosting to address these exact issues, and it’s available for you at no charge.
This webinar is for business owners in service industries who are feeling the strain of the serious problems we are facing in 2022.
During this webinar – which will last about an hour and half, you’ll learn:
· How to precisely know how much your business can absorb increased costs and/or increased employee pay while still maintaining profitability
· Creating a plan for your business to overcome the rising costs of fuel, supplies, and materials
· How to approach conversations regarding necessary price increases with your customers, including training your employees
· Options for helping employees overcome their temporary, increased financial needs – besides permanent salary increases
· How to approach the conversation with your employees regarding their expectations for pay increases
We are also entering the 2-week open enrollment period for my group coaching program – and the next one isn’t until October – so you’ll get a chance to learn what all is included for just a few hundred dollars per month.
The webinar is at noon Pacific on Friday, June 17th.
To register, just go to www.businessownerswebinar.com.
How can you speak about - or teach your sales and/or service professionals to speak about - providing your customers a solution in a way that really addresses the customers' needs, and is compelling?
How can we sound competent, without crossing the line to making the sales call all about us, our abilities, and our knowledge - which we know will completely turn the customer off?
Tune in to find out!
Some people in your life are going to say things which can support your existing negative thoughts about your ability to achieve success, or your worthiness of finding success.
Why does this happen, and what can we do about it?
Tune in to find out!
There are basically four types of conflict resolution. Which one does your company's culture embrace?
Also, if you're looking for more in depth, comprehensive information on the topics we cover in this podcast, in an easy to follow, step-by-step format, check out my Business Owners' Freedom Blueprint course by going to www.siscourse.com today!
It covers everything from processes and procedures to accounting, managing your employees to succession planning, solving problems to overcoming your fears in business, and so much more!
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and initiatives.
Why is it so hard to get buy-in?
Based on my experience, what feels like reluctance from our employees really comes down to only six things.
This is part four of a four-part series, where we will cover all six reasons, and more importantly, what to do about each of them.
If you (or someone you know) are trying to hire and just have not had the success you would like, go to www.freehiringwebinar.com to learn the exact strategies that have been super successful for other business owners in service industries - just like you - to find and recruit talented employees, even in this difficult labor market.
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and initiatives.
Why is it so hard to get buy-in?
Based on my experience, what feels like reluctance from our employees really comes down to only six things.
This is part three of a four-part series, where we will cover all six reasons, and more importantly, what to do about each of them.
If you (or someone you know) are trying to hire and just have not had the success you would like, go to www.freehiringwebinar.com to learn the exact strategies that have been super successful for other business owners in service industries - just like you - to find and recruit talented employees, even in this difficult labor market.
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and initiatives.
Why is it so hard to get buy-in?
Based on my experience, what feels like reluctance from our employees really comes down to only six things.
This is part two of a four-part series, where we will cover all six reasons, and more importantly, what to do about each of them.
If you (or someone you know) are trying to hire and just have not had the success you would like, go to www.freehiringwebinar.com to learn the exact strategies that have been super successful for other business owners in service industries - just like you - to find and recruit talented employees, even in this difficult labor market.
One of, if not the most, frustrating parts of owning and running a business is the constant battle of getting employees to comply, follow important processes, and get on board with company goals and initiatives.
Why is it so hard to get buy-in?
Based on my experience, what feels like reluctance from our employees really comes down to only six things.
This is part one of a four-part series, where we will cover all six reasons, and more importantly, what to do about each of them.
If you (or someone you know) are trying to hire and just have not had the success you would like, go to www.freehiringwebinar.com to learn the exact strategies that have been super successful for other business owners in service industries - just like you - to find and recruit talented employees, even in this difficult labor
market.
Your employees are going to call for help, or ask you questions in the office or in a meeting. That’s a given.
What is not a given is how you approach those questions.
How you handle these questions can be the difference between one day having freedom, or building a business that owns you.
Is your approach working towards giving you freedom, or is it giving you job security as the permanent help desk?
If you (or someone you know) are trying to hire and just have not had the success you would like, go to www.freehiringwebinar.com to learn the exact strategies that have been super successful for other business owners in service industries - just like you - to find and recruit talented employees, even in this difficult labor market.
We all know that the skills and abilities that got us to the point we are at today are not likely to be the same skills and abilities to get us to our ultimate goal.
At this moment, none of us would argue that.
But what do we do in those moments where we must take on one of these unpleasantries, and just don't have the energy or desire?
Tune it to find out!
Send a question you would like answered on the podcast via DM to:
https://www.facebook.com/serviceindustrysuccess
You know your company really does offer better quality, better service, and/or better value than your competitors. And you’re very proud of this. But why don’t your customers, or potential customers, believe you?
More importantly, how you can you fix this?
Are you trying to hire, but are just not currently getting the results you want?
Have you almost given up on the idea that you really recruit the talent you need to grow your team?
What if I told you that the reason 95% of the ads out there are not working because those ads work against human nature, not with it?
I promise this is going to change everything about how you write your ads – and it’s likely to work many times better than what you are doing now.
If you want to learn how to write ads that will stand out above the noise and actually get people to call you, mark your calendars for March 29th at noon Pacific and go to freehiringwebinar.com to get signed up for this free class.
A question we have all, no doubt, asked aloud or just to ourselves hundreds of times is “How can I motivate this particular employee?”
That’s exactly what we talk about in this episode.
Are you trying to hire, but are just not currently getting the results you want? Have you almost given up on the idea that you really recruit the talent you need to grow your team?
What if I told you that the reason 95% of the ads out there are not working because those ads work against human nature, not with it?
I promise this is going to change everything about how you go about writing your ads – and it’s likely to work many times better than what you are doing now
If you want to learn how to write ads that will stand out above the noise and actually get people to call you mark your calendars for March 29th at noon Pacific and go to freehiringwebinar.com and get signed up for this free class.
A listener named “Lynn” wrote and she said, “I am facing a repetitive problem in my dispatch department that makes me want to pull my hair out because it’s so frustrating. Just like clockwork, I think the problem is solved, and before I know it, the same problem becomes an issue again. We have tried everything to fix this problem. It’s been going on for so long that I feel like we have been addressing symptoms, rather than the real problem. How do you figure out the root cause of a problem you face?”
So how do I know I'm taking on the root problem? Tune in to find out!
Why do some projects or initiatives get stuck, or don’t really take off?
Why do we end up facing some of the same challenges over and over again?
What can we do to make sure we don't lose sight of projects or initiatives that are supposed to make our lives easier?
Tune in to find out!
Also, if you have a question or topic you'd like Brian to address, shoot him a DM at on his Facebook page: https://www.facebook.com/serviceindustrysuccess
Listener 'MP' asked, "Brian, I am heavily focused on writing procedures for my business. What do you suggest I do to make sure the procedures I write will be effective?"
There are key elements every procedure must contain to be effective. What are they? Tune in to find out!
Thanks for your question 'MP'! If you have a question you'd like me to answer, or a topic you'd like me to cover, please send me a DM at: https://www.facebook.com/serviceindustrysuccess
A listener named Jesse asked, "Brian, can you walk us through how your typical coaching conversation with an employee goes?"
So here is a step-by-step blueprint for coaching an employee up on just about any behavioral or performance issue.
Thanks for submitting your question, Jesse!
If you have a question you'd like me to answer, shoot me a DM on my Service Industry Success Facebook page, here: https://www.facebook.com/serviceindustrysuccess
It's that dreaded time of year again. Time to pay the monetary penalty for being successful and hand over some of the money we worked so hard to earn in the form of income taxes.
There is one reason to be happy tax season is here though. Sounds crazy, right? But there is one thing we can do which will make our lives dramatically easier, and we can do it most effectively this time of year.
What is it? Tune in to find out!
You're reluctant to turn over control or delegate decision making. Probably rightfully so. No doubt you've been disappointed and burned by employees before. But is perpetually working 60-80 hours per week so you can have control really a reasonable plan?
If you have a question or topic you'd like me to address or answer, please shoot me a direct message on my Service Industry Success Facebook page.
One of the most common things I see - which is much easier to see from the outside of a business, rather than the inside - is business owners trying to manage and grow their businesses with no defined goals, or by trying to achieve too many goals, or solve too may problems at one time.
How can you avoid making those mistakes?
Tune in to find out!
Grab your copy of the Service Industry Success Path at www.serviceindustrysuccesspath.com
Depending on who you listen to, we are either very much overdue for a major recession, or it is not too far off.
Knowing that businesses that adapt more quickly and successfully when major economic or other challenges present themselves are the most likely to successfully get through them, we should all be asking: "Is my business ready for the recession?"
Tune in to see what else you should be considering!
Every job has negative aspects to it. When is the best time to tell people who are applying?
Don't forget, Brian's new book is out and you can find it at www.sisthebook.com.
You can also schedule a call with Brian at www.serviceindustrysuccess.com.
Why won't your team get on board with your goals?
Why don't they do what is necessary to reach your goals?
Why do you have to keep nagging, begging, or threatening them to comply?
Why is this such a common problem among service industry business owners?
Tune in to find out!
Also, don't forget to go to www.sisthebook.com to get your copy of SERVICE INDUSTRY SUCCESS today!
What are the 3 most important points of view we should consider when making a change, rolling out a new initiative, or improving a process?
How can we do our due diligence to avoid unintended negative consequences?
Tune it to find out!
What is the one word that you can limit from your vocabulary and gain significantly better results from your team?
I guarantee it's not what you think. Removing this one word from my day-to-day use over 20 years ago was one of the first major changes I made in my leadership efforts, and one that I saw immediate improvements from.
Tune in to see what it is!
What are protected classes? Why should you care? What should you do in your business to make sure you are being compliant with the laws regarding protected classes?
Tune in to find out!
Why do we keep getting the same undesirable or unacceptable results after we have explained things to our team, over and over again?
How can we take a major step towards getting our employees to do what we need them to do without begging or threatening them?
As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unconsciously overconfident, or facing a very unpleasant situation?
In addition, you will one day need to teach your leadership team good decision-making skills. How do you teach good decision making?
In this short series, we will take a look at how you can make more effective decisions, and how to go about teaching your company leaders how to make good decisions. This is part three of that series.
Subscribe to this podcast so you don't miss an episode!
As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unconsciously overconfident, or facing a very unpleasant situation?
In addition, you will one day need to teach your leadership team good decision-making skills. How do you teach good decision making?
In this short series, we will take a look at how you can make more effective decisions, and how to go about teaching your company leaders how to make good decisions. This is part two of that series.
Subscribe to this podcast so you don't miss an episode!
As a business owner, you will have many decisions to make that are filled with discomfort and uncertainty. How can you increase your chances of making good choices when you are filled with doubt, unconsciously overconfident, or facing a very unpleasant situation?
In addition, you will one day need to teach your leadership team good decision-making skills. How do you teach good decision making?
In this short series, we will take a look at how you can make more effective decisions, and how to go about teaching your company leaders how to make good decisions. This is part one of that series.
Subscribe to this podcast so you don't miss an episode!
We all have leadership weaknesses based on our personality drivers and natural inclinations, among other factors. Learning what our particular weakness is allows us to develop skills to overcome that weakness. What is yours? And how can you overcome it? Tune in to find out.
Don't forget to subscribe to this podcast so you don't miss an episode!
How do you get your highly trained revenue producing employees to understand that the customer experience is how customers judge and rate your company’s performance, rather technical skill, without coming off like you don’t value your employees’ expertise?
Don't forget to subscribe to this podcast so you don't miss an episode!
How much of the profits your company generates should be reinvested and how much should be set aside for other investments like real estate?
When is the "Right" time to begin investing in outside ventures like real estate?
I was asked "Brian, what's the one thing you would do differently if you could do it all over again?"
My answer may surprise you for sure. Tune in to see what it is.
Also, submit your questions via DM to facebook.com/serviceindustrysuccess
Not understanding what a bank and banker care about when it is time to consider a loan makes getting your company in a situation where approval is likely much more difficult.
What are the criteria for making a decision?
How does the approval process work?
What are the common misconceptions?
What would make a loan unattractive to the bank?
We cover all this and more this week!
Not spending the necessary time training your managers and supervisors can be catastrophic. In this episode we talk about why this is so important, and specific topics that should be covered.
The only way to make real progress in your business, and gain skills you haven't yet mastered is by putting in the reps. This is one of those things that is obvious when we sit back and talk about it, but does not feel so obvious in the moment.
Probably the biggest challenge business owners are facing today is staffing and hiring. In this episode, I share exactly how one of my clients recently overcame this problem in about 6 weeks.
Most business owners are intimidated by or feel like they are not equipped to really interpret and use the P&L to the extent they would like.
While this feeling is common, it does not have to be so overwhelming. Brian walks listeners through a process of reading the P&L which makes it less intimidating and allows you to focus on what really matters.
Tune it to see for yourself!
Most business owners say or think that they wish their employees could or would make decisions or would intuitively know what to do without having to be specifically told.
How do we accomplish this?
Tune in to find out!
One of the greatest liabilities employers now have is getting sued by employees. And, most service-based business owners are not necessarily fluent in HR law. So, what can we do to protect ourselves?
Tune in to find out!
What is the number one thing that slow progress for business owners? It's uncertainty about what they are trying to build or accomplish. How do you overcome that? Answer these 2 questions!
Are the terms process, procedure and checklist interchangeable? Does it really matter in service industries if we don't call them by the proper names?
Why does any of this matter? Tune it to find out!
This is the final installment of our seven-part series of the 'Seven Deadly Defects', which are the seven most common reasons a business will fail. In this episode, we take on the one we have probably all witnessed in our careers - poor leadership.
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn't much for us to do unless we know why the businesses failed. This is the sixth of a seven-part series about the 'Seven Deadly Defects' that put companies out of business, and which we as business owners should work hard to avoid.
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the fifth of a seven-part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the fourth of a seven-part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the third of a seven-part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the second of a seven-part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.
The number of businesses that fail is staggering. We have all heard the statistics. But, what are we supposed to do with this knowledge? There isn’t much for us to do unless we know why the businesses failed. This is the first of a seven part series about the ‘Seven Deadly Defects’ that put companies out of business, and which we as business owners should work hard to avoid.
Feeling like our business owns us is one of the most frustrating, overwhelming and stifling feelings we will endure as business owners. Because of that, we might as well decide to be in this situation for as short a period as possible.
The path out takes us on an uncomfortable journey of facing our fears, and desire for control. But, this is the only path.
Tune in to learn how to get through it as quickly as possible!
Creating a Succession Plan is not necessarily the most fun project we will take on. And while creating it, we will have to face some things that we would rather ignore. But, by postponing this, we are risking losing significant money, and valuable time.
Tune in to see how to figure out your options!
Why should I bother with creating our core values? Well, having them will save you plenty of time, indecision and second guessing, and will also speed up your ability to delegate. And those are just for starters.
Tune in to see what I mean!
How much training is enough? Am I training enough?
These are great questions for business owners to be asking. Sometimes the answer is not what you expect.
Tune in to find out what I mean!
How much money one earns is not something that is often discussed amongst business owners. Similarly, how much one owes in taxes or how we go about paying those taxes is also not generally topics of conversation. And... One of the darkest places a business owner can find themselves is working out of a messy situation with the IRS. This is something to be avoided and not to be taken lightly.
So, what should our strategy be to avoid any tax dilemmas? Tune in to find out!
Upon entering stage 4, we go from feeling like our business owns us, and that we are never going to have any freedom, to all of a sudden, in a very short period of time having more freedom that we have had since we started our business – maybe in our entire lives!
But, there is still work to be done at the office. How do we stay engaged?
Tune in to find out!
Without a doubt, the number one statement or complaint I hear from business owners is, “I just don’t have enough time”. And it's true. Sometimes there are just not enough hours in the day. Other times, though, something else is going on to create the illusion of a time shortage.
Tune in to find out what that 'something else' is and how to overcome it!
For many business owners, a lack of understanding financial processes, documents, and strategies can bring out the strongest feelings of frustration and embarrassment. This often leads to not devoting the proper time and energy to the company's financial health - which can be a catastrophic error.
This week we dive into one of the most beneficial financial documents - the cash flow forecast. You may learn that this tremendously useful tool is easier than you think to create.
Tune in and I'll show you how!
For many areas of business, taking bad advice from people who are not experts, or even reasonably knowledgeable, will not be catastrophic - it will just be expensive.
However, some areas have more dire consequences, and a misstep can cause devastating financial ruin, or even time in jail. These are not the areas we want to take advice from people who claim to be experts, without the practical knowledge necessary.
What are those areas? Tune in to find out!
One of the thing business owners want is freedom, and to get away from the feeling that their business owns them. One of the things you must do to gain that freedom is delegate leadership to employees.
This week we discuss how to identify the future leaders that you will be able to trust in leading your team.
One of the most common things that leads to indecision, self-doubt and wasted time, money and resources is not knowing that the goal for our business is...
Quite simply, we don't know or declare what we are trying to build. And, we may not even have clarity on what our role is going to be within the company.
Not answering this one question creates a massive amount of additional stress, confusion and waste for many business owners.
In this episode we discuss where to begin when building a thriving company culture, or what to do first if you are having difficulty with recruitment and retention.
We also look at a method for getting employees on board with company initiatives and processes.
If we don't first identify, specifically, what's in it for the customer in a macro sense, growing our company can be much more challenging than necessary.
In a micro sense, if we don't identify, specifically, what's in it for the customer for individual processes, we don't have the cornerstone for our training and gaining compliance from employees.
In either case, without identifying specifically what's in it for the customer, we also lose the foundation for our messaging, marketing and sales processes.
Without knowing why we are doing something, it is much more difficult to stay motivated when challenging times occur - which is going to happen regularly. In this episode we talk about the different kinds of motivation and which ones are the best for compelling grit, resolve and perseverance.
One of the root causes when having difficulty getting employee buy in and compliance, as well as messaging for marketing and sales is the result of using generic and nebulous terms and phrases. Getting specific and being intentional can solve a lot of challenges which typically result from language that is not clear.
The Service Industry Success Path.
Many business owners report feeling overwhelmed and not sure where to start, or which priority to take care of first. The Service Industry Success Path provides the clarification to confidently get started on the right area of your business.