The NOLN Podcast: Recent Episodes
NOLN
The NOLN Podcast is the premier quick lube industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.
April 2023 marks the 67th anniversary of Midas. To celebrate, Midas has been running a "67 Acts of Kindness" campaign with its franchisees all month long. Franchisees have been encouraged to give back to their communities and keep that momentum going well after the anniversary is over.
Lenny Valentino Jr. is the president and COO of Midas International, and he joins the show to talk about this anniversary. He also discusses the goals of the Midas system overall, and what Midas wants to accomplish in the future.
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Are you curious about the perks and promotions included in a quick lube partnership with Valvoline? Join Kevin Gammill, field training specialist at Valvoline Global Operations, who spoke with NOLN Content Director Matt Hudson about Valvoline’s program offerings and corporate support. Gammill runs through some of the training, technical, and marketing support available to partnering operators.
Quick lube shops have a lot in common, but they have a lot of differences too. At NOLN, we strive to share insightful stories from shops across the country. Listening to and learning from one another can prove valuable. The conversation in this podcast episode offers insight into how one shop approaches various aspects of this industry.
Ken Frenchak is the general manager at Valvoline Express Care of Grove City, Pennsylvania. He joins the show to talk about his shop. Topics discussed include his shop's customer service approach, his team, workplace culture, leadership and even some industry-related historical facts.
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In order to be successful in any industry, it's important to keep tabs on what's going on inside of it. The quick lube industry is no different. As a shop owner, this involves paying attention to current events that impact the industry, implementing effective leadership strategies, and utilizing relevant resources.
Justin Cialella is the president and CEO of Victory Lane Quick Oil Change and current past-president of the Automotive Oil Change Association. In this episode, he offers his perspective on what shop owners should be keeping an eye on and some strategies for navigating today's quick lube industry.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
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The March issue of NOLN features the 2023 Best Workplaces winners. This episode of the podcast includes a conversation with the franchise winner, SpeeDee Oil Change and Auto Service of Charlotte/Charleston.
Co-owner Steve Sarrantonio joins the show to share what makes his workplace stand out.
Read the full Best Workplaces profile of SpeeDee Oil Change and Auto Service of Charlotte/Charleston on the NOLN website or in the March 2023 issue of the magazine.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
As a shop owner, your services reach multiple generations. From industry veterans to millennials and Generation Z, there is an impact to be made. As more younger people enter the workforce and also start to bring their cars in for services, it is important to understand how to approach teamwork, marketing, and more.
Sara Fraser is the vice president of business development and client services at Haas Performance Consulting, which specializes in coaching and business management for independent repair shops. She joins the show to discuss this multi-generational dynamic, which spans across the entire automotive aftermarket.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
The March issue of NOLN features the 2023 Best Workplaces winners. This episode of the podcast includes a conversation with the independent category winner, Rancho Express Lube of Rancho Cucamonga, California.
Nestor Gutierrez is the owner. He joins the show alongside Jorge Puerto, who serves as an assistant manager and service writer at the shop.
Read the full Best Workplaces profile of Rancho Express Lube on the NOLN website or in the March 2023 issue of the magazine.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
The conversation surrounding a potential recession has been an ongoing one, and during times of uncertainty it can be a challenge to strategize.
As is the case with many aspects of providing service in the automotive aftermarket, prepardness is key. This episode of the podcast comes from NOLN's sibling publication for repair shop owners, Ratchet+Wrench.
Chris Jones, editor of Ratchet+Wrench, spoke with Brad Fink of Christian Brothers Automotive about tips and insights for recession-proofing a shop.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
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OSHA compliance is a vast topic, but it's important to address in the automotive aftermarket. There is a lot of information out there, and understanding how it relates to your shop can sometimes be an overwhelming task.
For this episode, Colette Bruce of Team Safety LLC joins the show to discuss OSHA compliance and safety in a quick lube setting.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
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For the team at Lucas Oil Center, taking care of their community goes beyond offering an oil change. They are passionate about fundraising and hosting events that make an impact on families, friends, and their employees alike.
To learn more about the efforts put forth at Lucas Oil Center, team members Bill Floyd, April Maxey, and Chris Payne join the show. In this episode, these three discuss their strategy, reveal some of their favorite memories, and offer insight to other shop owners looking to pursue similar avenues in this arena.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
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Have you ever used a smart speaker to set a timer, check the weather, or listen to your favorite playlist? If so, then you're familiar with the concept of voice assistant technology.
RAIN Technology has developed a voice assistant for the automotive aftermarket, and it's called Ortho. By speaking directly to Ortho, shops have the opportunity to increase efficiency and get questions answered quickly.
Ortho recently expanded its network to include service franchises, tire dealers, and the quick lube market. RAIN Technology VP of growth Eric Turkington joins the show to explain what Ortho has to offer and what it looks like in a quick lube setting.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
Crafting a quality job ad requires attention to detail as well as some time and effort. But at the end of the day, it's well worth it to attract the right talent to your shop.
This episode of The NOLN Podcast comes from our collision repair sibling publication, FenderBender. Chris Lawson of Technician Find joins content director Matt Hudson to offer advice about executing effective job postings.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
Sarah Hamp was appointed to chief marketing officer at FullSpeed Automotive in December 2022. She brings over two decades of marketing experience with automotive repair and quick lube brands to the role.
In this episode of the podcast, Hamp joins the show to share how her role touches the FullSpeed portfolio of brands, what her goals are as CMO and what she's looking forward to with FullSpeed in the future.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
Carmen Strickland is starting off 2023 strong. She is celebrating 30 years with Mighty this month, and in late 2022 she was promoted to VP of Franchise Operations within Mighty Distributing System. She joins the show to give context about what this role means, what her goals are and what the Mighty franchise model has to offer.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
In many ways, our cars are our lifeline. Our cars get us to work, and allow us to drop our children off at school. When something goes wrong, it can cause a domino effect. As catalytic converter theft remains a prominent issue across the country, many drivers are being left in a lurch. But shop owners have an opportunity to make a difference.
Midas franchisee Ron Katz has been offering services to customers in an effort to deter thieves from stealing catalytic converters. He joins the show to discuss his strategy and the impact it has had on his shops and his community. To learn more about the free VIN etching event Katz held over the summer, click to read "Carving Out Customer Care" from the October 2022 issue of NOLN.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.net for more content. Follow NOLN onFacebook, LinkedIn and Twitter.
Happy New Year from National Oil and Lube News!
While it may be too soon to determine exactly what 2023 will bring, it isn't too early to start tackling your to-do list. If you are looking to bring some fresh talent onto your team this year, then you're not alone. New employees are on the mind of many shop owners, but the hiring process can be difficult to navigate without the right procedures in place.
Claudia St. John is the president of HR Affinity Group. She has provided key insight for multiple stories in NOLN about hiring, interviewing, human resources and more. She joins the show to discuss the hiring outlook for 2023, and how shop owners can best equip themselves for success as employers.
Thanks to Valvoline for sponsoring this episode of The NOLN Podcast. Visit this site to learn more.
Subscribe to The NOLN Podcast and visit noln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
In October 2022, it was announced that the National Highway Traffic Safety Administration launched an investigation into Hyundai Motor Company and Kia Motor Company for oil drain pan assemblies. This NHTSA investigation was spurred by a petition that was put together by the Automotive Oil Change Association in July 2022.
Joanna Johnson is a policy advisor for the AOCA. She joins the show to explain the importance of the petition as well as the research that was put into it. Additionally, she discusses what exactly this NHTSA investigation is and why service providers and their customers should be paying attention to it.
Subscribe to the NOLN Podcast and visitnoln.netfor more content. Follow NOLN onFacebook,LinkedInandTwitter.
The Automotive Aftermarket Products Expo provides an annual opportunity to explore the latest and greatest that the industry has to offer.
This year at AAPEX, NOLN had the chance to check out some new technology firsthand through a conversation with Vince Caito, VP of marketing and product development at Yoshino Power.
Yoshino recently debuted a solid-state lithium ion portable battery. During this interview with NOLN, you'll hear Caito outline the technology behind this portable battery generator, why it matters to the automotive aftermarket and how it contributes to the greater electric vehicle conversation.
Building your toolkit and building your network are two tasks that go hand-in-hand as a quick lube owner and operator.
Kevin Davis of the Quick Lube Expert visits the NOLN Podcast to discuss strategies for taking advantage of industry resources and shaping relationships with your peers.
In this interview from NOLN's sister publication ADAPT Automotive, Senior Digital Editor Noah Brown speaks with Auto Care Association President Bill Hanvey about how shops can promote education surrounding the Right to Repair issue. In addition, Hanvey touches on some of the topics that will be addressed at this year's ADAPT Summit in Dallas, Texas.
Learn more about the ADAPT: Automotive Technology Summit here.
FullSpeed Automotive recently announced plans for a "Store of the Future" model that promotes an enhanced customer experience, implements more technology, and gives quick lube buildings a fresh look.
Ron Stilwell, Chief Development Officer at FullSpeed, joins the show to discuss the plans for this store model in greater detail with Digital Reporter Hanna Bubser.
Implementing a strategy for success in this industry can go a long way. Despite any obstacles, when the hard work pays off there is no better satisfaction.
Mike Biddle, Chief Operations Officer and Partner at The Alamitos Group, joins the show to speak with Digital Reporter Hanna Bubser about the Group recently being crowned Jiffy Lube's "Franchisee of the Year". Biddle outlines some of the challenges and successes that the last several years have brought upon the industry, as well as how The Alamitos Group has navigated it all.
Over the last several months, several major quick oil and maintenance brands have started to rollout services specifically developed for electric vehicles, and now FullSpeed Automotive is joining the ranks. FullSpeed Automotive CEO Kevin Kormondy joins the show today to talk about why the company thinks now is the time to jump into EVs and how he sees the overall car parc evolving over the next several decades.
Whether you think you're saying "yes" too often, or you would just like some strategies to decline requests and maintain strong relationships with customers and colleagues, this podcast episode is all about how to say "no."
Michael Tougias, author of the book "No Will Set You Free" joins Editor Chris Jones to talk about "no." He explains why have a hard time saying "no"—especially at work—and how using this simple word can help managers and employees reclaim time and boost productivity without feeling like jerk.
As EVs become more commonplace, shops are having to adjust how they provide service to account for vehicles with different drivetrains rolling into their service bays.
Mark Ferner, a senior manager with Bridgestone, talks about how Bridgestone locations have slightly shifter their training to promote safety and efficiency with EVs while still focusing on services that are needed on all vehicles, regardless of what powers them.
Earlier this year, Valvoline announced it would pilot an EV services program at select locations across the country. A little over a month into that program, the company is evaluating its progress and is looking to expand the program later this year. Heidi Matheys, Valvoline's chief marketing officer, and Jonathan Vice, Valvoline's senior manager of future mobility, talk about the future of the quick maintenance industry and why their company is jumping into the realm of electric vehicles now.
Be sure to check out ADAPT Automotive on Facebook and Twitter, and visit adaptautomotive.com for latest on industry trends and tech.
Join Editor Matt Hudson and get the recent history of the Right to Repair case that's playing out in Massachusetts.
A judge is expected to rule soon on possible changes to a referendum passed in 2020. The state is the first to require OEMs to allow access to wireless diagnostics for all shop owners, dealer or independent.
In this episode, get caught up on all the action and learn about what Right to Repair means for the automotive aftermarket.
Hear Andrew Marcott, general manager of American Pride Automotive in Virginia, talk to Editor Chris Jones in this wide-ranging interview about what's on the horizon for automotive service and repair businesses.
This episode touches on topics like working with EVs, building the next generation of technicians, what it's like to be a younger shop owner, and so much more.
It's March, which means it's time for the Best Workplaces Awards, which honor operators who set up their employees for success. The winner in the franchise category for 2022 is Jiffy Lube of Indiana. The company has set up many employee support programs throughout the years, including tuition reimbursement, home downpayment assistance, short-term loans, and more.
In this podcast, hear from company President Steve Sanner and Chief Operating Officer Lonnie Hinkle about how they create programs and what benefits they see from building that supportive culture.
The profile stories are live online and in print for this month's magazine.
The mission statement for ACE Jiffy Lube is "creating customers for life through fast, friendly, clean, and professional service.” To do that, this franchise in the southeast U.S. takes care of its own, too.
In this episode, NOLN welcomes Jessica Lorie, the manager at a service center in West Palm Beach, Fla. She talks about how the shop team got together to do something special to help out a colleague.
Rajeev Kapur, author and CEO of 1105 Media, joins The NOLN Podcast to talk about how businesses need to evolve to meet the demands of the new workforce.
Kapur explains actionable ways for leaders to ensure that the employment they provide is more than just a paycheck. His new book is called Chase Greatness: Enlightened Leadership for the Next Generation of Disruption.
Longtime quick lube industry professional Dave Everett has launched a brand new consulting service for quick lube operators.
On this episode of the podcast, Everett talks about the transition into a new challenge, the big issues he hopes to address in the industry, and the experience he carries with him after 28 years at Service Champ.
This week, check out some of editor Matt Hudson's favorite clips from 2021, covering topics like educating the next generation of techs, finding the right employee, being a "no BS" leader, and much more.
There's much more from The NOLN Podcast coming in 2022, so stay tuned to the NOLN website and your favorite podcast platform.
If any of the interviews from this episode got your interest, you can find the full versions here:
The Future of Quick Maintenance
Working with the Young Workforce
Pete Frey's Positive Leadership
The Technology Behind Modern Engine Oils
Jiffy Lube Rolls Out EV Services
Back in September, Jiffy Lube launched a pilot program testing a complete service package for electric vehicles. Jiffy Lube President Edward Hymes and Marketing Director Sara Smith join the show to talk about the success of the program over the last few months and how they see quick lubes fitting into an electric-focused future.
The American Petroleum Institute in November published the second edition of its 1525A, a collection of procedures and best practices to make sure engine oil is handled properly at every step of the supply chain, from the manufacturer all the way to individual shops.
Jeff Harmening, a senior manager with API, joins the show to highlight some of the biggest changes made in the second edition and what quick lube shops should be taking from the document.
Recycling motor oil has become an increasingly common practice, and rightfully so; one gallon of motor oil can contaminate up to one million gallons of water if not properly disposed of.
This week on the podcast, we talk with Sean Nguyen, a technical specialist for Pennzoil and Shell, about the need for and benefits of safe and responsible oil recycling.
Catch a special holiday message from National Oil and Lube News editor Matt Hudson.
Have a great weekend!
With supply chain disruptions making headlines and headaches this year, it's a good time to take a closer look at what makes a great relationship between operators and suppliers.
NOLNcolumnist and operator Adam Tatum joins the podcast to talk about his best practices for maintaining great relationships in the industry.
Derek Kaufman, managing partner for Schwartz Advisors, chats with Digital Multimedia Editor Noah Brown about all things telematics: What they are, how they've changed over the last couple of years, and how your shop can use the technology in the coming years.
Steve Eddy, owner of Fast Eddy's in Meridian, Idaho, talks about his crown jewel: a 5.5-acre business that includes a C-store, fuel, car wash, a sandwich shop, and a quick lube.
Eddy talks about what makes his facility special and how he rebranded from the Havoline xpress lube program into the newly launched Chevron xpress lube program.
The name of the game is catering to customer comfort, and Eddy is always focused on that. Hear about his strategies in this week's episode.
Dave Everett, Service Champ vice president business development and AOCA board member, takes time from the iFLEX trade show floor to talk about what excites him about the 2021 event.
Plus, Everett offers a helpful overview of some of the top quick lube industry issues that the AOCA is working on at the moment.
This week, Editorial Director Anna Zeck speaks with an auto service executive and an operator about the value that armed forces veterans bring to shops.
Moran Family of Brands, one of the nation’s leading automotive repair franchises, counts 14 United States veterans among its 120 total franchisees. Moran franchise owners have been enlisted in the Army, Navy, Air Force and Marines branches of the military, as well as the national guard.
Pete Baldine, President of Moran Family of Brands to discuss the company’s commitment in adding veteran owners and employees and the value they bring to the system.
Dean Bingham has been with Mr. Transmission for 46 years, two years as a manager and 44 years owning various shops in the southeast. Military career started in 1962 with the Air Force.
Happy Veterans Day!
During the hustle and bustle of AAPEX, Staff Writer Paul Hodowanic stopped by the Royal Purple booth to see what the brand has going this year at the show.
Stay tuned for our regularly scheduled episode of The NOLN Podcast on Thursday!
10 Missions Media Editorial Director Anna Zeck spoke with Vice President of Content and Events Bryce Evans about what exactly the ADAPT Automotive Technology Summit is, what you can expect while you're there, and why the event is so important for the automotive aftermarket.
Spots are still open for the Summit! Register online at adaptsummit.com/register.
Digital Multimedia Editor Noah Brown joins Donny Seyfer, executive director of the National Automotive Service Task Force, to talk about some of the latest technologies and trends in automotive repair and maintenance.
Plus, Seyfer offers insights on how he sees shop owners across the country preparing for these technologies and adapting to changes.
More information about the ADAPT Summit can be found here.
Kevin Davis, COO and founder of Fast Change Lube and Oil, joins the show to talk about his recent startup Quick Lube Expert.
For the latest news and trends in the quick lube industry, check out NOLN.net and follow NOLNon Facebook and Twitter.
This episode features Jeff Harmening, manager of the Engine Oil Licensing Certification System and other programs at the American Petroleum Institute.
Jeff joins NOLNeditor Matt Hudson to talk about best practices for managing many different SAE grades, API's aftermarket audit, and some handy tips for shops that offer DEF service for diesel vehicles.
Christina Ross, president of Silver Frog Marketing, joins Digital Multimedia Editor Noah Brown to outline what makes a good digital marketing campaign and how to effectively employ one for your shop.
Catch up with Costa Kapothanasis in this special award issue episode of The NOLN Podcast. Kapothanasis runs Costa Oil 10 Minute Oil Change, which has a group of company-owned shops in the Northeast and Midwest. Also, the company recently started franchising and has recruits already signed up.
This interview highlights the hard work it takes to develop a franchise concept, all while running and improving company-owned assets. Also, be sure to check out the profile story over at the NOLN website.
This week, catch this fun interview with one of our 2021 award runners up, Shane Burton.
A former teacher, Burton now runs the family franchise in Twin Falls, Idaho. In this interview, he talks about how his father and uncle built a strong franchise, how he got into the business, and how his career as a teacher helped him manage people now that he's running things.
Be sure to check out the written profile of Burton here.
Jason Berry is the operator of two Havoline xpress lube shops in Alabama, and he's also the 2021 Operator of the Year.
Berry is hardworking, humble, and does a lot for his team at those Havoline shops. Plus, he's put up some great numbers in car counts and sales. All that and more has earned him this year's top award, and this podcast interview will give you more insight into who Jason is as a person and an entrepreneur.
Be sure to check out his profile story here, which is part of the September magazine issue.
Editorial Director Anna Zeck and Dwayne Myers of Maryland-based Dynamic Automotive talk about how shops can demonstrate value in pricing discussions with customers.
Check out this insightful podcast episode and be sure to subscribe to The NOLN Podcast on your platform of choice!
NOLNeditor Matt Hudson takes a close look at what electric vehicle fluids are out of the market today and what exactly they're used for.
Explore the properties that EV thermal fluids are important, how these new fluids diverge from those in traditional vehicles, and what lube shop owners should think about as more hybrids and EVs hit the streets over the next decade.
Special mentions in this episode include this Lubes 'N Greases article and a report from McKinsey and Company.
Also be sure to check out this past episode about battery conditioning.
Despite having easy access to images and other media online, most every creative work available to download is protected by copyright law, and reposting, disseminating or otherwise sharing that image without consent from the owner of that intellectual property could land you and your shop in some deep legal trouble.
Digital Multimedia Editor Noah Brown speaks with Minneapolis-based communications attorney Mark Anfinson, who specializes in First Amendment and copyright law, about what exactly is protected under copyright and how to prevent accidental infringement.
When it comes to auto maintenance and repair, there's an education gap. Attorneys who understand the challenges that shop owners face in their day-to-day operations are few and far between. And as vehicles become more and more complex, the need to have a savvy legal pro in your corner has only become more urgent.
Associate editor Megan Gosch speaks with William Ferreira, the attorney behind the California-based Automotive Defense Specialists, explains how to bridge the gap and build an attorney relationship that's well worth the investment.
James Webb, author of the recently released Redneck Resilience: A Country Boy's Journey To Prosperity, joins Digital Multimedia Editor Noah Brown to talk about his transition to the world of franchising and how to make the most of the opportunities being a franchisee provides.
For the latest news and trends in the quick oil and lube industries, follow NOLN on Facebook and Twitter, and check out NOLN.net.
Martin Moore, founder of Your CEO Mentor and author of the upcoming "No Bullsh!t Leadership" book, joins Digital Multimedia Editor Noah Brown to discuss strategies on how to get the most out of your team by improving your leadership skills and habits.
For the latest news and trends in the quick oil and lube industries, follow NOLN on Facebook and Twitter, and check out NOLN.net.
This week, join NOLNeditor Matt Hudson and Mike Agugliaro, entrepreneur and co-founder of CEO Warrior, to talk about the mindset of leadership and how changing your frame of view can really help expose new opportunities.
Agugliaro also speaks about being nimble and making smart decisions, as well as what piece of advice he was told that totally changed his view of his own company.
Most shop owners know that some customers are still a bit unsure about transitioning away from the good, old conventional engine oils. And it's the job of the shop staff to help educate those customers about the benefits and qualities that modern oils provide.
In this episode, two engine oil experts take a deep dive into the world of modern engine oils, especially full synthetics. Michael Thomas and Sean Nguyen with Shell-Pennzoil speak with editor Matt Hudson about the high-tech engineering that goes into modern oils and what performance benefits we see as a result.
Plus, they'll talk about the automotive industry forces that have changed over the years to influence what OEMs and drivers need from an engine oil.
We're joined by John "JB" Burkhauser, director of education at BOLT ON TECHNOLOGY, to dispel some myths and lay down some truths about integrating your shop management system with your team's tech and tools.
With businesses opening back up and shops seeing strong performance through the first half of 2021, many operators are looking to make investments in their shops.
Often, that might involve borrowing finances, and for this week's podcast, NOLN is bringing in an expert on that subject.
Josh Jones is the chief revenue officer at the small business lending firm Kapitus, and he joins editor Matt Hudson to talk about how operators can find the right loan and prepare to work with lenders.
In this follow-up episode from last week's, AOCA's Joanna Johnson returns to talk about the FTC report that identifies anti-competitive behavior in the repair and maintenance industry.
While the first episode focused on tactics previously used by OEMs and dealers to discourage independent shops, this episode digs into the new frontier of connected vehicle technology. Telematics will change the way service centers work with vehicles, and this is the arena in which vehicle technology, Right to Repair, and independent aftermarket issues collide.
The Federal Trade Commission recently sent a report to Congress detailing some of the tactics that dealership service centers and OEMs use to divert maintenance work to their shops.
We are NOLN are digging into the report for some reporting, but in the meantime, we've brought in an expert to talk about the main points.
Joanna Johnson, policy advisor for the Automotive Oil Change Association (AOCA), has been working for years on issues that this report covers. In this episode, she talks about some of the tactics that OEMs use to direct service and how this report shines a light on issues that need to be addressed.
This is part one of a two-parter, so stay tuned next week for the follow-up!
Regular readers of NOLNlikely saw a lot of coverage about the new gasoline engine oil standards from the American Petroleum Institute.
Interestingly, diesel engine oils are evolving in very similar ways, with technology and viscosities geared toward greater efficiency and lower emissions.
A lot of technology and development goes into those standards, and Greg Matheson from Lubrizol is an expert who broke it all down in this interview. He's a commercial lubricants product manager at Lubrizol and gave excellent insight into the meaning behind the new FA-4 service category, how it differs from previous specs, and what it means for diesel engines.
For more information, check out this NOLNarticle on the diesel service category changes, as well as this information from Lubrizol and API.
Megan Williams is back on The NOLN Podcast to talk about marketing target audiences.
It's important to get the best idea of who your marketing is intended to reach, and in this episode, Williams talks about some easy, free tools that can help operators find out about those audiences.
Brett Steele, director of auto services for Podium, talks with associate editor Megan Gosch about how the landscape for online reviews are changing and how both customers and operators can keep up.
They will also go over insights from Podium's recent State of the Online Review report.
In this special podcast and promotion from Devon, Devon and 1 Source president Kelly Lykins discusses the contemporary lube industry (and how Devon can help).
One of the toughest things for an operator is how they can remain effective and efficient as their network grows.
From one unit to five, the role of the owner can change significantly.
For this episode, Rick Bisio speaks to those roles. He is a franchise coach and author of "The Educated Franchisee." Bisio speaks about growth stages, moving from one unit to three, four units to five, and beyond.
For this episode, NOLN is happy to feature Jeanet Wade, who is a certified Entrepreneur Operating System implementer, author, and coach.
Wade outlines the six facets of human needs, which are included in her book, "The Human Team: So, You Created a Team and People Show Up."
Wade explains clearly how operators can meet the needs of their workforce and create a more comfortable and friendly work environment.
Adam Tatum, Director of Operations for Jiffy Lube franchisee Virginia Lubes and monthly NOLNcolumnist, sits down for a podcast interview with some exciting news.
He talks about how his shop is emerging from some of the stricter COVID-19 protocols and how the industry has adopted some new processes that will stick around.
He also reveals a new quick lube venture that he's involved with and how that has shown him a different side of the business. As always, Adam is full of great advice and insight.
This week, we've got Frank Leutz, repair shop owner and industry personality, sharing the strategy and importance of YouTube for business marketing. Video is a great way to show off the personal side of your business.
Curious how to get started with video? It shouldn't be a huge challenge. Check out this story from NOLN's April issue for the basics.
Frank Leutz is the owner of Desert Car Care of Chandler, Ariz., and a contributor to Ratchet+Wrenchmagazine. For more from Frank, visit http://bit.ly/WrenchNation.
Eric Galindo, owner of Oil Change Express San Antonio, shares his thoughts on expansion as he gets ready to add his 12th and 13th stores. Galindo dives into the details of his expansion, the strategy of entering new markets and why he's confident in the future of the business.
For this episode, hear from former Take 5 Oil Change president and current franchise operator Pete Frey.
Pete is a kind, fun guy who talks with associate editor Matt Hudson about his transition from his corporate work to franchise operations, the quick maintenance industry at large, and how he met the COVID-19 pandemic just shortly after he opened his shop.
Megan Williams, co-founder of 3P Marketing Solutions, talks with associate editor Mike Munzenrider about what makes a successful social media marketing strategy.
While Williams approaches things from a collision repair perspective, the tips will be of great use to NOLNreaders and quick maintenance operators.
CEO of WLR Automotive Group Randall Simpson joins the podcast to discuss his company's plans for the future. WLR currently operates 13 quick lube facilities, 10 car washes and two repair shops, but it won't stay that way for long. Simpson details the company's growing focus on the car wash industry and what he plans to do with his quick lube facilities in the next 10 years. Check it out!
Marketing expert Megan Williams breaks down geofencing, a marketing tactic that allows you to target potential customers based on where they travel.
It's a neat tool that helps operators be precise in marketing to customers with specific interests, or who might be in need of service at the moment. Check it out!
To celebrate the first-ever Best Workplaces awards, NOLNis bringing the award winners back for special interviews.
This time, we're speaking with Jerod Starch, who manages Lube Pro Oil Change and Inspection Xpress in Lubbock, Texas. It's an impressive operation for its size, and this is an exemplary shop for taking care of its people.
The vehicle odometer determines a lot of service recommendations for customers. But is that enough to convince them to buy into it?
Today, we're speaking with the founder of Fluid Rx Diagnostics about vehicle fluid testing, the science behind it, and how accurate testing can help shops' bottom lines. The company has an interesting and deep history in the vehicle maintenance world, and founder Ron McElroy shared that story with NOLN.
Just the other day, Tim Armstrong of At Your Convenience On-Site Oil Service made a Facebook post about a young man who stopped at the shop with a lot of questions and interest in technical work.
Instead of just performing the service, Armstrong worked with the young man and showed him the ropes. That's just kind of operator Armstrong is, and he came onto The NOLN Podcast to talk about starting a successful mobile oil change operation, how he's grown it and how he ultimately got into a physical garage.
Larry Witherspoon, founder of the Automotive Training Center in East Point, Georgia, speaks to NOLN about working with the young workforce and how to get the best out of them. He shares what he's learned in his eight years working with at-risk youth and what anyone should know if they plan on taking on an apprentice or a young technician.
Here's the story of Witherspoon's center and how it started: https://www.noln.net/articles/4804-inside-the-automotive-training-center
Jordan Mosely, operator of seven shops in the Dallas, Texas, area, speaks to NOLN about how he launched his independent quick maintenance brand.
Mosely also has longtime experience with the well-known Kwik Kar Lube and Tune brand as an operator, and he shares his perspective about keeping his shop messaging effective to customers.
Hiring and firing are actions that all operators take, but few are experts in those areas.
So NOLNbrought an expert in to speak to those crucial times in an operation. Roxi Bahar Hewertson is a consultant, business expert and author of books like "Hire Right, Fire Right: A Leader’s Guide to Finding and Keeping Your Best People." She spoke with NOLNabout how to set up employees for success at the hire, as well as how operators and managers can be thorough and respectful when it's time to let somebody go.
When new vehicle technologies emerge, the quick maintenance industry will be there to meet them.
While researching potential services of the future, associate editor Matt Hudson spoke with Gene Smotkin, who is a professor of chemistry and chemical biology at Northeastern University. He's also the founder of Nuvant Systems, which sells battery repair and reconditioning equipment.
Smotkin talked about the science and engineering behind battery performance and, more importantly, how auto shops can provide routine maintenance on batteries to keep them running longer.
In a special podcast presented by BOLT ON TECHNOLOGY, BOT director of marketing Tim Cifelli shares how to avoid becoming "The Greying Garage" and position your shop for high AROs and revenue in the 2020s.
This week's episode is part two of our conversation with Dynamic Automotive CEO Dwayne Myers. If you missed part one, don't worry, we recap the highlights, but you can also listen to it at noln.net/podcasts. This episode picks up after the financial crisis of 2007 and Dynamic's issues with their new larger bank.
Learn how partners Dwayne, Lee and Jose picked up the pieces, fought back and ultimately pulled themselves out of debt, going on to create a world-class, industry-leading shop operation.
If you've met Dwayne Myers or his partners at Dynamic Automotive, Lee and Jose, you know they're salt-of-the-earth people. Gracious, kind, funny, not to mention the owners of a killer operation. But that hasn't precluded them from tough times. In fact, in 2007 and 2008, they went through a period that nearly destroyed them. It was a period so destructure it moved past burnout into nearly a midlife crisis. In part one of this story, Dwayne breaks down the beginning of the issue that continued to steamroll, and how growing too quickly played into the problem.
This episode of The NOLN Podcast hits hard at the top of a new year.
We're speaking with Robert Weissberg, who runs a Midas-SpeeDee Oil Change and Auto Service shop out of Watsonville, Calif. Weissberg is a credentialed technician and has some great insight on the education, training and mindset that owners will need to consider when thinking long-term about the future of vehicle maintenance services.
In this episode of The NOLN Podcast, take a dive into the fast-paced work of electric vehicles. There has been a lot to cover in the news, and thankfully our colleagues over at ADAPT have it all covered.
Staff writer Maraya King lays out all the big EV storylines in this special episode.
Don't wait to think about your taxes. With all the loan and grant programs flying around this year, it's even more important to make sure you know the rules for filing 2020 taxes.
Brad Mewes, principal at Supplement Advisory, discusses the impact PPP loans could have on your taxes, as well as how he approaches the "puzzle" of shop taxes each year.
Amber Kossak and Crystal Mathews of Solid Start discuss how the company came to be, along with what makes Solid Start products stand apart from the rest.
Carl Goede of Roadrunner Express shares how a little insight from McDonald's helped him structure his employee's pay and bonuses, while also coming up with his own unique structure that's tailored to his shop's goals.
Steve Pittman is the owner of PittStop 10 Minute Oil Changers in North Canton, Ohio. He joined associate editor Matt Hudson for a conversation about starting strong as a new operator.
Pittman took over his location about three years ago, and he had some work to do to get his facility and his process to the position that he wanted. In hindsight, it was a great career move. In this episode, hear from Pittman about that process and what he did correctly to start out strong.
Want to elevate your marketing message but don't know where to start? Philipp Lomboy has got you covered.
In this edition of The NOLN Podcast, Abby Patterson sat down with Lomboy, founder of Marami Marketing Group, on what you first need to address in your digital marketing tactics.
Does your operation have some kind of business consultant? Is it specific to the quick lube industry? There aren't many services like that right now, but Kevin Davis wants to change that.
Davis runs the Fast Change Lube and Oil chain, and he's a really active operator in organizations like the AOCA and in his own community. Now he's launching his own quick lube consultant service, which will have a whole lot of offerings for members.
All too often in the industry, shops track meaningful KPIs, but have little idea how to interpret or make business decisions based off those numbers—especially when they fall short of set goals.
In this episode, learn eight simple questions to ask when encountering a drop in either productivity or efficiency.
Hopefully your shop hasn't had to deal with a ransomware attack. You don't want your shop's digitally stored information to be stolen and held hostage.
While that's an extreme case, the steps you can take to avoid these situations are also great guidelines for computer use in your shop.
Chris Deater is the team lead for technical support at Sage Microsystems, which is now part of the DRB Systems brand. He goes through what a ransomware attack is and follows with a bunch of easy, effective tips for safe computing.
For a newer Jiffy Lube franchisee, Stonebriar Auto Services, they've ramped up their franchising since joining the Jiffy Lube family in June 2019. Now, they have seven different Jiffy Lube Multicare centers in five different markets around the United States. And within the next five years, Stonebriar is looking to open over 150 locations across the nation.
So, what's their growth strategy being in so many spread-out markets? Staff writer Abby Patterson talks with Steve Isom, Stonebriar's executive vice president, on managing these franchises [4:20], dealing with roadblocks [6:55], and advice on their overall strategy [11:56].
You might remember Jason Nastasi from the November 2019 NOLNstory, in which he shared his dream for building an Express Oil Change and Tire Engineers shop in Oldsmar, Fla.
Back then, he was in the middle of construction. Today, he's gone through a grand opening in the middle of a pandemic and has plans for a second shop.
To get all the details of his ground-up build, plus the challenges that went along with opening, check out this Top Trends episode of the podcast.
Associate Editor Matt Hudson speaks with Jim Oberhofer, who runs a Victory Lane Quick Oil Change in Plano, Texas.
Prior to that, he was the team general manager and crew chief on NHRA driver Doug Kalitta’s top fuel drag car. He has some great stories about working in the racing world and how the lessons he learned during that time informed his current career as a quick lube owner.
Plus, he's still helping out with a drag car team! Hear all about it in this cool episode of The NOLN Podcast.
Have you seen MPGe ratings and wondered what that little "e" is about? It doesn't stand for electric, but it does have to do with EVs.
In this episode, take a look at the development and calculations behind MPGe as an EPA rating. Plus, you'll hear about all the other ratings that will be important to consumers as more and more battery-electric vehicles are sold off the lot.
For this extra episode of The NOLN Podcast, take a dive into the development and numbers behind the measurement of EV efficiency.
Did you know there have been 20 updates—yes, 20—to the Paycheck Protection Program since it's release mid-March? That's all according to Brad Mewes, Principal at Supplement Advisory, an automotive advisory firm, who has been helping business owners across the country on the confusing and crazy process these past couple of months.
Listen to Mewes sit down with staff writer Abby Patterson as they hash out all of the new details on PPP loan forgiveness, Economic Injury Disaster Loan (EIDL), and other loans you might not even know about. Disclaimer: On July 4, the Paycheck Protection Program was officially extended through Aug. 8.
Wanting to still apply? Here are some go-to resources:
- MBE Capital Partners
- BlueVine Capital Inc.
And for those of you looking for further help, reach out to Brad Mewes at brad.mewes@supp-co.com.
With the stay-at-home orders in most states being lifted, operators are finally able to get back to work. However, it's safe to say there's a new normal that all businesses will need to adhere to. To help navigate, staff writer Abby Patterson talks with Scott Wheeler, President of Automotive Consultants Group, Inc., on what operators should expect and how to adapt to new customer expectations.
Morris Clement is an interesting guy, and it's clear from listening to him that he's always working on ways to improve his shop.
He's been in the quick lube business a long time, but when shutdowns happened amid COVID-19, he had thoughts like many did.
“I was like a lot of owners. I was sitting there thinking, ‘You know, I want to sell this place and get out of this,’" he says. "But once I started this, I feel like I’ve been rejuvenated. I get up early, and I’m here, and I’m all excited about doing things, making the production of it.”
What he started was production of Fast-Tizer hand sanitizer right in his shop. And he didn't do it halfway. He converted his fourth bay into a production facility.
This is a fascinating episode full of information on Clement, his shop and how he got into the hand sanitizer business.
With the coronavirus pandemic affecting businesses worldwide, quick lube operators are having to get creative. And the key to that creativity is preparing for anything that may come your way. That's why staff writer Abby Patterson sat down with Dwayne Myers, owner of Dynamic Automotive, to discuss ways he's switched up usual business practices to keep the business moving.
Stay up to date with the latest in NOLN's coronavirus coverage.
This Top Trends episode of The NOLN Podcast is a bit of a preview for an upcoming magazine article. Associate editor Matt Hudson spoke with Brian Faulkenberry of NCM Associates, which operates one of the only quick lube 20 Groups in the country.
If you're interested in 20 Groups or new to the concept, Brian shares some great nuts-and-bolts information about how members push each other toward success, what numbers they examine and how new members become part of the group.
This episode is packed with information, and it's just a taste of the upcoming full article. Enjoy!
This week, NOLN's news weekly podcast takes a look at an interesting new product that came out just as the new engine oil standards took effect.
In addition, times aren't so rosy for big oil producers, but the podcast ends with some wise words of encouragement from a business expert. Tune in and check it all out here.
This last week took us from a new stimulus package proposal to the president's signature and execution of the final product.
Plus, we've got robotic tire changers and an Air Force study that aims to save money through its oil change practices. Check out all that plus information about the ongoing awards nominations going on at NOLN.net/awards.
The future is here as Victor Darolfi describes his RoboTire invention. Hear about the development and abilities of this system right here.
Plus, you can see a video of the RoboTire at work at this link.
The big news from the past week was the depletion of funds for the Paycheck Protection Program loans. But don't think it's all over. There are plans to jumpstart things again, and the AOCA is advocating for more changes.
All that and some additional stories are in this week's news roundup.
This special extra episode of The NOLN Podcast features 10 Missions Media's top editors, Anna Zeck and Bryce Evans.
Bryce and Anna recap the many conversations they've had with shop owners and industry stakeholders to present the very best tips, strategies and insights for successfully getting your shop through COVID-19. From workflow to financial assistance to leadership, learn the strategies working for the industry's best operators.
There's a lot of good material in here with advice from the entire automotive aftermarket landscape that 10 Missions Media covers.
It's mid-April now, and NOLNis back with a weekly news roundup. There's a bit of good and a bit of bad news in this edition.
Check out some highlights from the magazine's survey amid the pandemic, as well as a local shop that was featured in their hometown newspaper.
If you haven't yet, check out the webinar that NOLNhosted last week to talk about operations and resources during this time.
Like anything, it takes experience to establish yourself in a business and get ahead of the crowd. Most shop owners, however, only have the experience of being a shop owner. How would other roles within the industry help you become a better operator?
On this edition of Top Trends on The NOLN Podcast, staff writer Abby Patterson sat down with Pete Frey, former senior vice president of customer experience at Take 5 Oil Change, on what he's taken from his 34 years in an exec role into his new role of becoming a Take 5 store operator.
The previous week included some big news from the industry's big companies.
Take 5 Oil Change announced layoffs for more than half of its workforce at company-owned stores.
Valvoline said last week that its franchised and company-owned VIOCs remain open, but those at the company are taking measures to brace against any new measures that might be needed.
Finally, we had columnist Lenny Saucier write about his work volunteering at a local high school. He shares his work here.
Be sure to check out this page on the NOLNwebsite, which is the place for the latest updates and information around coronavirus and the response for businesses.
With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at NOLN), shop owners don't have that choice. So, how can shop owners get through this difficult time and keep business going?
Shop owner Bill Floyd of Lucas Oil Center talks with our staff writer, Abby Patterson, on how shops can stay proactive and promote the business, staff, and customers through this time.
For all of the latest coronavirus news, stay up to date with the latest in NOLN's coverage.
Welcome to the news weekly episode of The NOLN Podcast that's all about business during the coronavirus.
The staff here is all about keeping shop owners informed, so the roundup this week includes ways to keep your customers' vehicles sanitized, as well as a resource roundup for business owners.
Finally, get the latest in this article about essential and nonessential designations, actions by the AOCA and how one operators decided to close down for now.
This week had a variety of stories in the mix.
NOLNtook a look at U-Haul's no-nicotine hiring policy, a college program that studies hybrid powertrains and research that shines a light on all that particulate matter coming off of tire and brake wear.
That, plus a look at NOLN's coronavirus coverage, are all here.
Join associate editor Tess Collins as she talked with Rock Star Marketing founder Jennifer Filzen about the newest trends in marketing and how to get engaged and confident in your shop's digital brand.
You can also find Filzen's expertise in the magazine: "Hitting the Marketing Mark"
March 10, 2020—This week was largely about network growth, with news about Strickland Brothers' first franchised shop, a new Chicago-area VIOC and big plans for Victory Lane to reach the century mark.
In addition, a Mississippi shop suffered severe damage in a storm last week.
Here is the link to take the 2020 NOLN Operator Survey.
Here is information to participate in the 2020 NOLN awards for Best Looking Lube, Operator of the Year and Technician of the Year.
NOLNis launching a weekly news roundup to bring you highlights from the stories of noln.net.
If you have any shop news or announcements, drop us a line at news@noln.net and we'll give a shout-out on the podcast.
Also mentioned in this episode is the 2020 NOLN Operator Survey. Here's the link:
https://bit.ly/32HgWBv
Justin Strickland, founder of Strickland Brothers 10 Minute Oil Change, shares his experience in launching and now franchising his independent quick lube network. It's been a lot of work, but Strickland has been up to the task and he had some great insight on how it has all come together.
You will be able to read more about Strickland and his operation (in addition to two other awesome operators) in the March issue of NOLN. Until then, enjoy this How I Did It edition of the podcast.
A couple items of business: Please rate and subscribe to our podcast on your platform of choice!
Additionally, the 2020 NOLN Operator Survey is near and dear to many industry hearts. We will have it open for submissions on March 1, and you'll likely see emails or ads from us promoting it. Please participate in the survey to help everyone understand the numbers behind the industry. Thank you!
On this edition of Top Trends, Joe Robinson, trainer, speaker, and work-life balance coach, gives listeners tips on the best ways to manage the stress in your life.
Welcome to the second episode of The NOLN Podcast! In this How I Did It edition, we're focusing on the works of columnists Lenny Saucier and Adam Tatum.
Both were great interviews and shared some great thoughts on the industry. You can expect more of the same from their written work. Here are their January columns:
"What Business Are You In?" by Lenny Saucier
"Getting Process Buy-in and Building Good Habits with Contests" by Adam Tatum
Kevin Ferrick with the American Petroleum Institute talks about the newest oil standards: ILSAC GF-6 and API SP. He'll go over how they're developed, what they mean and how shops can prepare.
Greetings and welcome to 2020 and The NOLN Podcast. This isn't the official first episode, but we're glad you're here all the same. Keep an eye out for the official launch of the podcast on Jan. 9.