The CX Central Podcast: Recent Episodes
Justin Tippett
The CX Central Podcast is hosted by Australian CX & Contact Centre leader Justin Tippett and covers topics including Customer Experience (CX), Call Centres and Customer Service including interviews with some of the top practitioners from around the world.
Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
Global experts Justin Tippett and Daniel Ord join forces again to bust some contact centre management myths focussing on success metrics including AHT, Occupancy and more!
Everything you need to know about Call Centre Headsets on the CX Central Podcast with Justin Tippett and special guest, Geoff Crane.
Often described as the most critical role in the contact centre, experts Marc Carriere and Justin Tippett debunk 5 Contact Centre Team Leader Myths.
Learn more about a Knowledge Management Software business that has evolved to take on the world in a global marketplace.
Global experts Justin Tippett and Daniel Ord join forces to bust some contact centre management myths focussing on Customer Wait Times in part 1 of their podcast series.
Host Justin Tippett talks with Daniel Ord to share great insights into Customer Experience (CX) and just how complex it can be along with some tips on how to get traction within your organisation.
Host Justin Tippett interviews Marc Carriere to share some tips on how to be a great contact centre Team Leader.
Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.
Host Justin Tippett interviews Maksim Lukasuk to discuss the latest in contact centre technology, CX, cloud and automation.
Host Justin Tippett interviews Julien Rio, Senior Director of Marketing for RingCentral to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).
On this CX Central Podcast we interview Amy Gibson, Customer Engagement Manager for Baptist Care.
On this CX Central Podcast we talk to Brad Shaw, Managing Director of livepro to learn all about Knowledge Management in contact centres.
We talk to Daniel Ord, a Recognised Training Provider for the CXPA about their CCXP credential and what it takes to achieve it.
In this CX Hustle Podcast host Justin Tippett and global Contact Centre expert Daniel Ord discuss Quality Assurance programs in the contact centre.
In this CX Hustle Podcast host Justin Tippett and global Contact Centre expert Daniel Ord discuss Quality Assurance programs in the contact centre.
We talk to contact centre & gamification expert Luke Jamieson to learn about the benefits of gamification at work and how to implement it successfully.
In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.
Our latest podcast has some great tips for new call centre managers featuring industry gurus Daniel Ord and Justin Tippett.
We explore Call Centre Outsourcing in 2019 and what BPOs will look like in the future with Peter Monk from Concentrix on the CX Hustle Podcast.
If you keep hearing the term 'Customer Experience' but you're not really sure what the hell it means this episode will explain it all.
In their latest podcast, Justin Tippett and Daniel Ord examine the different skill levels of the call centre manager along with the most important skill you need in call centre management today.
this podcast (and associated article) we explore the value of Knowledge Management Tools for call centres and how they can transform your business.
In this Podcast we speak to Daniel Ord about how to move your call centre career towards the much broader opportunities in Customer Experience (CX) Management.
In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!
We continue our fascinating insight into the ESTA (Triple Zero) call centre and how they manage the call centre and their staff in a high-stakes workplace.
A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
ESTA is the contact centre that handles the Triple Zero emergency calls in Victoria and in this podcast, we get an amazing insight into their call centre operations and people management.
If you've heard the term NPS but not quite sure what it means then this episode will explain the basics behind the Net Promoter Score along with some of the common pitfalls businesses are making, especially in a contact centre environment.
This episode Justin is joined by Founder & Director of Omnitouch Daniel Ord as they discuss a range of topics impacting the call centre industry.
Join Justin Tippett as the host of the CX Hustle podcast as he brings you the latest tips, insights and trends specifically relating to Customer Experience (CX) and call centres including interviews with key Call Centre industry leaders.