Few technicians make the hard leap to shop owner. In this week’s episode, Gabriel Christian, Owner of Import Performance Auto Repair, walks us through his journey from technician to owner, discusses lessons he has learned while being in the industry, and stresses the impact of a good service advisor.
(1:13) Gabe’s Background
(10:06) Engineer & Car Manufacturer Appreciation
(21:36) Lessons Learned as a Tech
(36:05) Early Management Training
(48:46) Technician Consistency & Efficiency
Resources:
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About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Gabriel Christian
Owner, Import Performance Auto Repair
gabe@importperformanceusa.com
Sponsor:
Fullbay makes life easier for just about everyone in the shop. Its streamlined workflow helps boost tech efficiency and productivity, meaning more vehicles (and more revenue) can roll into the shop. Shop customers are big fans of their software, too, because it gives them their own portal to authorize work, see how things are going, and even communicate with the shop.
Guess what? Owners love Fullbay, as well—but not only because it lets them see how things are going during a day at the beach. The app makes it easy for them to send estimates and invoices. And with Fullbay Payments and Fleet Payments, they’ve made it easier than ever for your customers to pay those invoices.
Want to learn more about Fullbay? Head to Fullbay.com/wrenchway!
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