Marco Zwanenburg, Aftersales Consultant at New Drive Consulting, joins us to be a voice for technicians in this people-first industry. He shares how shops can create a strong first impression from day one, why appreciation has to go beyond pay, and how holding onto the wrong people can quietly damage shop culture.

Watch the video podcast on YouTube

About the Episode

• Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
• Guest: Marco Zwanenburg, New Drive Consulting, mzwanenburg@comcast.net

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