Do you have a 'SUPERSTAR' in your practice?
A veterinarian, a nurse, a receptionist, a practice manager or even an owner who is 'The Best'.
S/he outshines everyone, does everything and is the 'star' player.
Do you know what you need to do with that SuperStar?
SACK THEM / GET RID OF HIM/HER RIGHT NOW
Your practice can't afford to have superstars in it.