Once a customer is acquired, it is equally important that he is satisfied with your service or product. Remember, people don’t buy expensive product or service just because it has great features, they purchase it because these products come with great customer satisfaction too.
Seven ways to maintain customer satisfactionÂ
Love the feedback
Be a good listener
Start with agreeing
Response time
Accept when you have screwed up
Keep your client-facing employees happy
Align all your departments