Guest 1: Stephen J. Bozzo Title: SVP and Chief Information Officer, 1-800-FLOWERS.COM

Guest 2: Larry Bonfante Title: Chief Information Officer, the United States Tennis Association, Author

Guest 3: Harish Ramani Title: SVP and Global Chief Information Officer, Constellation Brands

Change is always hard. How do you move from pure luck at implementing a successful change to ensured change success? How do you make a successful change repeatable? We know the milestones: vision, the building of momentum as the change is implemented, eventual sustainability, and finally the desired results!  But what does it really take to successfully steer your organization to a successful change though these milestones, and then reliably repeat the process again and again, as needed, within the organization and beyond to other organizations?