At its core, patient experience is about helping people "communicate efficiently and effectively," says Rick Evans, CXO at NewYork-Presbyterian. In this podcast, he talks about how his team has continued to work toward that goal despite PPE and other Covid-related challenges.

Source: Q&A with CXO Rick Evans, Part 1: “We Came Together as a Team and Rapidly Adapted.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.