When you're a planning a complex implementation - such as going big bang with Epic's Beaker across three hospitals - you better make sure you have “boots on the ground” support, says CIO Lisa Stump.

Source: Lisa Stump, SVP & Interim CIO, Yale New Haven Health System, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.