From graveyard shift computer operator to CIO

Leading by example — “I wouldn’t expect anyone to do anything I either haven’t done or wouldn’t do.”

Keys to staff retention

Ritz-Carlton & the “obligation” to provide excellent service

Importance of rounding — “Don’t lead from behind a desk.”

Good vs great

Source: Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.