We’re talking all about order fulfillment, which we define as everything involved in getting an order to a customer (plus handling returns, too). Host Sam Greenspan is joined by Tabitha Turton, a GoDaddy Product Manager specializing in WooCommerce, and Nik McLaughlin, a GoDaddy Technical Account Manager who helps customers with WooCommerce, to discuss how to improve order fulfillment for WooCommerce stores.

The panel shares statistics and anecdotes on customers’ expectations for order speeds, order status emails, and major shipping problems.

From there, they cover several strategies to help with order fulfillment: setting up order status update emails in WooCommerce, how to offer multiple shipping speeds, live versus flat rate shipping, streamlining the picking and shipping process, keeping orders better organized internally, handling stockouts, and integrating a third-party email service provider to send better transactional emails.

Finally, in the Q&A, the panel addresses whether it makes sense to add WooCommerce to an existing WordPress website or to start clean.

We also reference the ship blocking the Suez Canal, which was a big thing as we were recording (https://www.bbc.com/news/world-middle-east-56505413)

Check out GoDaddy’s Managed WordPress Ecommerce hosting which includes many of the premium extensions discussed in this episode for free! https://www.godaddy.com/hosting/ecommerce-hosting

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Extensions and services referenced( - included in the GoDaddy Managed WordPress Ecommerce bundle)*

USPS Shipping Method* - https://woocommerce.com/products/usps-shipping-method/

UPS Shipping Method* - https://woocommerce.com/product