A gauge of work completed compared to available capacity, the Utilisation Measure is a commonly used key performance indicator. But in this thought-provoking Uncommon Sense episode, PMI Senior Consultant Damion Albinson sheds light on how this measure, while popular, can sometimes hinder the achievement of flow in Lean businesses.

Sharing a compelling case study to illustrate, Damion explains how the Utilisation Measure's focus on constant busyness can lead to inefficiencies and missed opportunities. So listen now to hear more on why your organisation should prioritise flow over utilisation.

Interested to learn more? Here are some related resources:

• Blog: Creating flow at the car wash
• Toolbox: 8 Wastes – a quick and easy step-by-step guide that helps you use this tool
• Case Study: Outstanding Performance Improvement Through 3 Focus Areas

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