Successful process management requires a shift in mindset where everyone is empowered to think of their organisation as a collection of interconnected processes rather than isolated departments or functions. By embracing this process thinking approach and clearly defining process management roles, you can achieve greater efficiency, better customer satisfaction, and ultimately, improved performance.

Join PMI Senior Consultant Damion Albinson as he talks about the concept of process thinking and the responsibilities of System Owners, Process Owners, Process Managers, and Process Operators in delivering improvement. Remember, the journey to excellence is continuous and starts with a single step – adopting a process-oriented mindset.

Here are some related resources that you may be interested in:

• Improvement Toolbox – Roles in Process Management
• Infographic – Aligning Business and Process Roles
• On Demand Webinar – Transform Your Operations Incrementally

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