Do new client’s enjoy the onboarding experience with you and your business? The benefit of focusing on the details is that existing clients also benefit from any improvements you make. As a business, we should make the experience of interacting with our company as magical as possible. Collin shares a recent experience of having routine lab work run, and how not to handle new clients. Plus, Natasha O’Banion answers, “How do I hold myself more accountable?” Main topics: Making magical experiences Knowing your processes High quality touch points Ask a Biz Coach Main takeaway: A positive client experience means it’s something the clients ENJOY going through. Meaning they’ll keep coming back! Links: Give us a call! (636) 364-8260 Follow us on: Instagram (https://www.instagram.com/petsitterconfessional/), Facebook (https://www.facebook.com/petsitterconfessional/), Twitter (https://twitter.com/psconfessional) Email us at: feedback@petsitterconfessional.com (mailto:feedback@petsitterconfessional.com) Full show notes and transcript (https://www.petsitterconfessional.com/episodes/290)